We chose this hotel expecting a pleasant vacation experience, but unfortunately we encountered several issues that should be addressed:
General Presentation
The hotel presents itself as a regular hotel, but in reality it also includes an apartment hotel section. We stayed in the apartment area, which turned out to be poorly maintained.
Room Condition
The room was not clean: the balcony was covered in dust and the windows looked like they hadn’t been washed in years.
Electrical sockets either didn’t work or could not hold the new adapters we purchased locally.
The welcome note stated the fridge should contain three soft drinks and a bottle of water (for one-time use, no refill during the stay). However, the fridge was completely empty.
Facilities
The apartment lobby was neglected: aside from a few armchairs, there was a broken billiard table and an abandoned bar.
If you are taller than 1.85m, the beds are not suitable. In addition, the topper was smaller than the mattress, creating an uncomfortable “step” in the middle of the bed.
The ashtray on our balcony remained full from Thursday until Sunday without being cleaned.
Dining Experience
The food itself was tasty, but the variety was extremely limited. Vegetarians would likely struggle to find enough to eat, and vegans should definitely avoid this hotel. Some of the salads even contained meat.
Desserts seemed repetitive, essentially the same cream base with different toppings (mint, mango, Oreo).
Guests cannot serve themselves drinks at lunch or dinner. Orders must be placed with one of only two staff members in the dining room, and drinks are prepared at a bar that guests are not allowed to approach. This caused delays of over 15 minutes for something as simple as a glass of water.
There are no accessible water dispensers around the hotel. To fill a bottle with cold water, guests must go to one of the bars and ask the bartenders.
Staff were eager to clear tables, often asking to remove plates and cutlery while we were still eating. If we wanted another serving, we had to search for cutlery ourselves.
Staff & Service
Most of the hotel staff did not speak or understand English. Communication was often reduced to hand gestures, which made even simple requests difficult.
Positive Aspect
The highlight was the pool area, especially the slides and inflatables, which provided real fun for the kids and helped us enjoy our time despite the issues.
picture 1 - mattress
picture 2 - Apartments lobby
picture 3 - hotel lobby