First, before arriving, I had a major issue with the service from this hotel. When asking a question, I was told my reservation had been canceled. It was strange because it showed valid online. I asked again, and three times the representative told me that it was canceled. I was about to cancel all other non-refundable reservations, and file a dispute since I had not received any refund. It was a nightmare, because the place I booked from (American Express Travel) was telling me the reservation showed as valid. I ended up finding the email of the general manager and only then, I was told my reservation was valid. That could have become a much bigger headache.
Now about the hotel after the stay...
Shower drain was removed from its place by staff possibly because it was defective. It was just sitting outside the hole inside the bathtub. Shower uses a bathtub with curtain, very old style. My parents had trouble going in and out to take shower.
Room fits 4 (2 queen beds) but has only two hangers in the bathroom. We had no place to put other towels and wet clothes.
They have towels hut by the pool but with no self-service towels, you need to find the person working there. Many times I went, nobody was there. I ended up going upstairs to bring my room's towel.
No water near the adults pool, you need to walk all the way after the breakfast area. There was no sign for the machine, you'd have to ask. On our floor, there is no sign for the water machine, it said ice only. We ended up paying $7 for a water bottle before we found out this ice machine also dispenses water. Nobody told us about that during check-in.
Breakfast was OK, definitely not what we know as a resort-level breakfast. Options were the same every day (we had 4 breakfasts).
Sunset is 7+ pm. By 6 pm, they had already removed and chained the beach chairs. We had to put our stuff on the sand.
There is a lot of noise from early morning to late night. I booked an ocean view room but beds were facing the city, not the ocean. The room was right where the bar, music and live events are, and we had trouble relaxing.
I'm not cheap and don't mind paying more for excellent service. I was tricked by 4.5 stars reviews, and I'm assuming they are not all real. Or expectations from visitors are lower in Aruba than other islands.
The location of the hotel is good, with nice restaurants nearby.
This is not the vacation I expect in a resort. It was not relaxing and with things taken care of, with a resort-level service. I do not recommend for the cost (about $3k for 4 nights).