辛辛那提的36家最佳酒店

（由 Google 翻译）最近，我有幸在辛辛那提凯悦酒店入住了近两周。虽然酒店一楼的商店和餐厅维护良好，商品齐全，员工热情友好，但前台的体验却截然相反。 前台工作人员，尤其是女员工，总是粗鲁无礼，缺乏热情。他们缺乏热情好客的氛围与其他酒店员工的优质服务形成了鲜明对比。我多次提醒他们安排房间清洁，但即使提醒了，他们也总是不及时。茶包和瓶装水等基本设施经常被忽视，考虑到我们一家预订了两间房，这尤其令人沮丧。 作为凯悦全球会员，我住过世界各地的酒店，但从未遇到过如此糟糕的前台服务。说实话，感觉工作人员只是在帮我们做一些基础服务，而不是提供客人应有的热情好客。考虑到我在这个地区有很多其他酒店可以选择，这尤其令人失望。 就连当地的出租车司机也比前台工作人员热情得多。我特意在一天下午给前台发了一封邮件，要求打扫房间，但尽管如此，到晚上我们回来时，我的房间还没有打扫干净。显然，我的请求被忽略了，这进一步凸显了酒店对客人需求的漠视。 鉴于这次经历，我以后会预订希尔顿或威斯汀酒店，因为就这次入住体验而言，我实在无法推荐辛辛那提凯悦酒店。这是一次令人遗憾和沮丧的经历，掩盖了原本应该愉快的旅程。 （原文） I recently had the opportunity to stay at the Hyatt Regency Cincinnati for nearly two weeks, and while the ground-floor shop and restaurant was well-maintained, well-stocked, and staffed with friendly employees, my experience with the front desk was, unfortunately, quite the opposite. The front desk staff, particularly the women, were consistently rude, unwelcoming, and impolite. Their lack of hospitality was a stark contrast to the excellent service provided by other hotel staff. On multiple occasions, I had to remind them to arrange room cleaning, and even then, it was inconsistent. Basic amenities, such as tea bags and bottled water, were frequently overlooked, which was especially frustrating given that we had booked two rooms for our family. As a Hyatt Global Member, I’ve stayed at hotels worldwide, but I’ve never encountered such poor service at the front desk. It honestly felt as though the staff was doing us a favor by providing basic services, rather than offering the level of hospitality guests should expect. This was particularly disappointing, considering I had a choice of numerous other hotels in the area. Even local cab drivers were far more welcoming than the front desk staff. I specifically emailed the front desk one afternoon to request room cleaning, and despite this, my room was not made up by the time we returned in the evening. It was clear that my request was ignored, further highlighting the lack of attention to guest needs. In light of this experience, I’ll be booking Hilton or Westin properties in the future, as I simply cannot recommend the Hyatt Regency Cincinnati based on this stay. It was an unfortunate and frustrating experience that overshadowed what should have been a pleasant trip.

（由 Google 翻译）服务无可挑剔。员工们做得非常出色。如果我再次来到辛辛那提，这家酒店将是我的首选。服务台的服务员非常棒。酒店内的餐厅也堪称一流，员工和服务人员都很棒，食物也很美味。24小时便利店的设立更是锦上添花，确保了客人得到周到的服务。谢谢！ （原文） Service was unmatched. Great job staff. If/when I return to Cincinnati, this will be the hotel we choose. Service desk attendants were awesome. The restaurant on premises was phenomenal, great staff and food. 24 hour "store" is a great addition to ensuring your guests are well taken care of. Thank you.

（由 Google 翻译）房间很棒——舒适，设施齐全，我上下电梯穿过酒店，回到房间时感觉非常安全。不过，真正令人惊艳的是餐厅和那位高大友善的调酒师，他简直太棒了。他热情的交谈、周到的服务以及当地特色推荐，让每次用餐都充满乐趣。因为他营造的氛围很棒，我几乎每晚都去那里用餐。他绝对是一位值得我们留住的团队成员！ （原文） The room was great—comfortable, well-equipped, and I felt completely safe moving through the hotel and to my room from the elevator. The real standout, though, was the restaurant and the tall, friendly bartender who was absolutely phenomenal. His engaging conversation, attentiveness, and local recommendations made every visit enjoyable. I ended up dining there almost every night because of the great atmosphere he created. He’s definitely a team member worth keeping!

（由 Google 翻译）计划去辛辛那提观看10月16日孟加拉虎队对阵匹兹堡钢人队的比赛时，我们做梦也没想到酒店里会有粪便、漏水、水槽和水龙头都坏了，地毯上还有不明的棕色污渍…… 这次旅行我们提前一年就计划好了，这家酒店也是提前几个月预订并全额付款的。因为这是孟加拉虎队的一场重要比赛，所以整个城市人山人海。到处都没有配备无障碍淋浴间的房间。我们提前做好了计划，花了600美元住了两晚，满心欢喜地期待着第一次来这座城市。我们乘坐了四架飞机，飞行了3000英里，又开了五个小时的车，就为了来这里观看我们的第一场NFL比赛。 我丈夫坐的是电动轮椅，所以我们能住的房间比较有限，必须有无障碍淋浴间。我们做梦也没想到，我们会住进一个地板和墙壁上都有粪便的房间。水槽都快从墙上掉下来了，水龙头也因为脱落而倒了。更别提房间里脏得一塌糊涂了。真希望我能上传一段视频，视频里可以看到水槽因为脱离墙壁而摇摇晃晃，还有水龙头一碰就左右摇晃。可惜谷歌评论只允许我上传图片。 我们进房间后，我脱掉鞋子，却惊呆了，发现我的脚和袜子完全被某种液体浸透了；是马桶水吗？整个房间入口都被水淹了。是淋浴、水槽还是马桶溢水了？我的脚上是不是沾了谁的粪便或尿液？正如你从照片中看到的，这个房间简直令人作呕。🤢马桶上的黄色污渍，淋浴间周围的污垢…… 我们花了高价预订了房间，结果却不是这样的。 我们把所有问题都反映给了前台，他们保证会处理。结果呢？什么都没修，什么都没打扫，什么都没采取任何行动。她不仅向我们保证会退还50%的款项作为补偿，真是可笑！但我们别无选择，因为我丈夫有非常特殊的住宿需求。现在我认为全额退款才是你们唯一的选择。你们不仅没有为我和我丈夫提供干净、安全、合格的房间，而且在我全额支付房费后，你们也没有履行协议。 我们这次旅行的亮点在于辛辛那提的人民，他们是地球上最美丽、热情、善良的人之一（当然，凯悦酒店除外）。我们决定好好享受这次旅行，体验这座城市的美食、公司和人们。我们不能让这间糟糕的房间毁了我们一生一次的旅行。 您可能想知道为什么一个月后我才写评论；因为他们至今仍未兑现任何承诺。他们丝毫不关心我们糟糕的体验。 希望这次评论能引起你们的重视。在写评论之前，我已经给了你们所有的机会来弥补。请尽快与我们联系。这是完全不可接受的。 （原文） When planning our dream trip to Cincy for the Bengals October 16th game against the Steelers we never thought our hotel would have human excrement, flooding, a broken sink and faucet and mysterious brown staining on the rug….. This trip was planned a year in advance and this hotel was booked and paid 100% up front months before we even got to Cincy. The city was packed because it was a huge game for our the Bengals. No extra wheelchair accessible with rollin shower rooms available anywhere. We planned ahead, spent $600 USD for 2 nights, and were excited to visit the city for the first time. We travelled 3000 miles on 4 airplanes and drove for 5 hours to spend time here and watch our first NFL game. My husband has a motorized wheelchair, so we are limited as to the room we can use, it must have a rollin shower. Never did we think that we would be in a room where feces was on the floor and the wall. The sink was falling off the wall and the faucet fell over because it was no longer attached. Not to mention the absolute filth in the room. I wish I could upload the video of the sink flopping because it was pulled away from the wall, and showing the faucet falling from side to side when you touch it to try and turn it on. The google review is only letting me upload pictures. As we entered the room I took off my shoes and was stunned to discover my feet and socks completely soaked in some sort of liquid; was it toilet water? The whole entrance to the room was flooded. Did the shower, sink or toilet overflow? Is someone’s feces or urine now on my feet??? As you can see by the pictures this room was disgusting. 🤢 the yellow stains on the toilet, the filth around the shower… This is certainly not what we expected after paying a premium for our stay. We reported all to the front desk to assured us they would look after it. Well nothing was repaired, nothing was cleaned and nothing was attempted. Not only that she assured us we would see a 50% refund for the dismay. What a joke, but we had no option as we have very specific needs for my husband. I now think a complete refund is the only option you have. Not only did you not provide a clean, safe, acceptable room for my husband and I but you failed to comply with the agreement when I paid in full for a room. The saving grace for our trip is that the people of Cincy are some of the most beautiful, welcoming and kind humans on the planet (present company excluded Hyatt). We decided to make the best of our trip and enjoyed the city for the great restaurants, companies and people. We couldn’t let this room ruin this once in a lifetime trip. You may be wondering why after a month I am now writing a review; well they still haven’t issued a single credit from what was promised. Not a single care for what horrible, disgusting experience they provided. Hopefully this now gets your attention, I gave you every single opportunity to make it right before I did a review. Please reach out to us asap. This is completely unacceptable.

（由 Google 翻译）服务不错，但房间本身就不值这个价。房间大部分都很干净，但我注意到墙纸有污渍，油漆剥落，桌椅所在的地毯上有撕扯的痕迹，金属配件也生​​锈了。看起来一切都有点荒废了。 服务不错，餐厅也不错。总的来说，对于商务旅行来说还不错。但如果我不得不自掏腰包来这里，我会很失望！ （原文） Service was good but the rooms themselves just aren’t worth it. They are mostly clean but, I noticed stained wall paper, peeling paint, ripped tracks on the carpet where the desk chair is and rust on metal fixtures. It’s just all looks a bit neglected. The service was good, and the restaurant was decent. Overall, is was fine for a business trip. But I’d be disappointed if I’d had to come come out of pocket for it!

（由 Google 翻译）这是我第一次入住凯悦酒店，体验非常棒。房间干净整洁，床和枕头是我旅行途中睡过的最舒服的。最让我满意的是淋浴的水量和水压都很足，不像其他酒店那样水量/水压都​​很小，或者像节水型喷头那样水流很急。 （原文） This was a first staying at a Hyatt Regency and I was not disappointed. The room was well kept, and the bed and pillows were some of the best I've slept in while traveling. Probably my favorite element was that the shower had both volume and pressure, as opposed to the typical low volume/pressure or water saver jet head that is brutal.

（由 Google 翻译）房间的舒适度让我很意外。床单又硬又粗糙，一点也不像高档酒店那样柔软舒适。床垫也很硬。温度很难控制……我们感觉很热，但即使调低了恒温器的温度，似乎也没什么效果。电视无法收看流媒体服务，点播节目也要25美元，所以我们只能像回到了上世纪90年代一样，看有线电视的重播节目。这个地方非常简陋。优点是，他们允许带狗入住（虽然没有地方可以遛狗），枕头种类齐全，适合各种睡姿，而且暖气/空调非常安静。房间本身也很安静。尽管如此，我还是在一个太热、床单又硬得奇怪的房间里几乎没睡着，所以我不会再来了。 （原文） I was surprised at how uncomfortable the room was. The sheets felt stiff and rough, not cozy or cloud-like;as one would expect in nicer hotels. The mattress felt hard. The temperature was hard to control…we were very hot but when we turned down the temp on the thermostat it didnt seem to make a difference. The tv didn’t get streaming services and renting anything on demand was $25 so we had to watch re-runs on their cable tv like we were back in the 1990s. This place is very basic..On the plus side, they allow dogs ( even though there is no place to potty them), they had a nice assortment of pillows for all sleeping positions, and the heater/ac was very quiet. The room itself was quiet too. Still, I hardly slept at all in the too warm room with weirdly stiff sheets so I won’t be back.

（由 Google 翻译）前台和代客泊车团队非常友好热情，入住过程非常顺利。酒店内的餐厅很棒——他们提供早午餐到下午2点（这真是一大亮点！），而且非常热情周到。餐饮服务和客房送餐服务都很方便，每日清洁服务也很可靠。酒店地理位置也很棒，附近有很多很棒的餐厅。我还很欣赏24小时健身房和酒店使用可重复使用的水瓶。 美中不足的是，考虑到酒店的名字，我原本期待酒店能有更多艺术品，但酒店并没有达到我的预期。我入住期间酒店现场正在施工，这不太理想。房间本身感觉很旧，需要翻新。最令人失望的是电源插座——大多数都坏了。醒来发现我的手机和Apple Watch没电了，这打乱了我当天的计划。一些小细节也被忽略了：只有一个卫生纸卷没有备用，一个空的护发素瓶，甚至淋浴手柄都松了。 总体而言，虽然工作人员、餐厅、健身房和环保设施都很出色，但过时的房间、维护问题以及对细节的缺乏关注使得住宿体验不如预期愉快。 （原文） The front desk and valet team were super friendly and welcoming, which made check-in smooth. The on-site restaurant was great — they offer brunch until 2 PM (a huge plus!) and were very accommodating. Food service and room delivery were convenient, and the daily cleaning was reliable. The location was also excellent, with plenty of great restaurants nearby. I also appreciated the 24/7 gym and the hotel’s use of reusable water bottles. On the downside, I expected more art given the hotel’s name, but it didn’t live up to that theme. There was construction on-site during my stay, which wasn’t ideal. The rooms themselves felt very old and in need of updates. The biggest disappointment was the electrical outlets — most didn’t work. Waking up to find my phone and Apple Watch uncharged threw off my plans for the day. Small details were also overlooked: only one toilet paper roll with no backup, an empty conditioner bottle, and even the shower handle coming loose. Overall, while the staff, restaurant, gym, and eco-friendly touches stood out positively, the outdated rooms, maintenance issues, and lack of attention to detail made the stay less enjoyable than expected.

（由 Google 翻译）Carrie 和 Morgan， Zach 和我衷心感谢你们为我们精心安排了当晚的活动以及所有细节。我们非常感谢你们在最后时刻为房间增添的惊喜，感谢你们让我们轻松抵达酒店，也感谢你们记得提前摆放好蛋糕。所有工作人员都尽心尽力，让当晚的活动进行得非常顺利。调酒师的调酒技艺也十分精湛，总是确保我们手中始终有一杯新鲜的饮品。这个周末完美无瑕，我们感激不尽。真的非常感谢！ （原文） Carrie and Morgan, Zach and I wanted to give the biggest thank you for managing our evening and all of the plans and details surrounding. We appreciate the last minute additions to make the room pop, the easy arrival to the hotel, and remembering to have the cake set out to view. All of the staff went above and beyond and it made the night go so smoothly. The bartender was also super on point with the drinks and always making sure we had a fresh one in our hand. The weekend was perfect in all ways and we couldn’t be more grateful. So THANK YOU!

（由 Google 翻译）哇！这家酒店最打动我的，是这里的人，以及他们所散发出的氛围。没错，酒店环境优美，我的房间一尘不染，食物价格合理又美味。但最让我印象深刻的还是员工：他们真诚、体贴、友善。酒店里的艺术品引人深思，令人动容，我非常喜欢。感谢你们带给我如此美好的体验！ （原文） Wow! The people, and the vibe they embody, is what means the most to me at this hotel. Yes, the space is gorgeous; my room was spotless, and the food is priced fairly and is delicious. But it is the staff that means the most: genuine, caring and kind. The art in the building is provoking and emotional and I loved it. Thank you for an amazing experience!

（由 Google 翻译）这是一家非常酷炫、别具一格的酒店。它自称是“博物馆酒店”，但其实更像一个艺术画廊。房间很不错，餐厅Metropole也很棒，菜品种类丰富，味道鲜美。企鹅装饰可爱又别致。 总的来说，我觉得这家酒店价格偏高，但它的地理位置绝佳，步行即可到达主要景点。 （原文） It’s a really cool, quirky hotel. It calls itself a ‘museum’ hotel but I s really more of an art gallery. The rooms are nice and the restaurant, Metropole, was really good, offering a tasty and diverse menu. The penguins are a cute and quirky thing. Overall, I feel this hotel is overpriced but it’s in a great location and within walking distance to the major attractions.

（由 Google 翻译）如果您想要一次独一无二的体验，热爱艺术、美食和按摩……那就入住21c酒店吧。酒店的艺术品每年更换几次，Metropol餐厅的早餐、午餐，尤其是晚餐，都非常棒。水疗中心环境优美，我在那里享受到了迄今为​​止最棒的按摩之一。我非常喜欢这种风格独特的酒店品牌，期待未来再次入住！ （原文） If you want a unique experience, love art, great food, AND a great massage… stay at the 21c. The art changes a couple of times a year, Metropol restaurant is phenomenal for breakfast, lunch, and especially dinner. The spa is beautiful and I had one of my best massages to date there. I love this funky brand of hotel and can’t wait to visit again in the future!

（由 Google 翻译）价格过高，体验欠佳 - 艺术本身不足以支撑平淡无奇的住宿体验 评分：2/5 星（差） 我很高兴终于入住辛辛那提的 21c 博物馆酒店，被其独特的艺术理念和奢华精品体验的承诺所吸引。可惜的是，实际体验与高昂的价格不符，入住体验感觉明显过高，总体来说也令人失望。 虽然艺术博物馆的氛围确实独特，漫步其中也充满乐趣，但核心的酒店体验——我们实际支付了奢华房费的体验——却严重不足。 失望之处： * 服务不一致：对于这个价位的酒店来说，员工体验不一致。服务本应无可挑剔，但感觉更像是一家标准的中档酒店。 * 客房质量和清洁度：房间感觉不那么“奢华”，反而更“简陋”。我注意到浴缸的塞子脱落了，放在浴缸边上，迷你冰箱也坏了一部分，几乎无法冷藏饮料。 * 性价比低：博物馆酒店的价格虽然高，但基本舒适度和服务都达不到标准，高昂的价格实在不合理。 优点 * 地理位置优越。 * 轮换的艺术展品创意十足，是不错的额外福利。 结论： 如果您想体验艺术，可以免费参观博物馆。如果您正在寻找真正奢华的酒店住宿，享受优质服务和高品质住宿，那就省下钱去别处预订吧。辛辛那提21c酒店需要在酒店服务和客房维护方面加大投入，才能保证其目前的定价。不值这个价。 （原文） Overpriced & Underwhelming - The Art Doesn't Justify the Lackluster Stay Rating: 2/5 Stars (Poor) I was excited to finally stay at the 21c Museum Hotel in Cincinnati, drawn in by the unique art concept and promises of a luxury boutique experience. Unfortunately, the reality did not match the premium price tag, making the stay feel significantly overpriced and generally underwhelming. While the art museum aspect is genuinely unique and fun to walk through, the core hotel experience—the one we actually paid a luxury rate for—was severely lacking. The Disappointments: * Inconsistent Service: For a hotel at this price point, the staff experience was inconsistent. Service should be flawless, but it felt more like a standard mid-range hotel. * Room Quality & Cleanliness: The room felt less "luxe" and more "stark." I noticed the bath tub plug was out and laying on the side of tub and the mini fridge was partially broken and barely kept any drinks cool. * Poor Value: Paying a premium for the idea of a museum hotel is fine, but when the basic comforts and service falter, the high rate simply cannot be justified. The Positives * The location is excellent. * The rotating art exhibits are genuinely creative and a nice perk. The Verdict: If you are looking for an art experience, visit the museum for free. If you are looking for a true luxury hotel stay with excellent service and high-quality accommodations, save your money and book elsewhere. The 21c Cincinnati needs to invest more in its hospitality service and room maintenance to warrant its current pricing. Not worth the money.

（由 Google 翻译）我出差期间住在21c酒店。总的来说，这次住宿体验非常棒。前台工作人员非常乐于助人，总是能解答我的疑问。唯一的小问题是，由于我房间只剩一张纸巾，所以我要求前台多送些纸巾到我的房间，前台保证会送上来。可惜的是，前台没有送来，所以我只能用自己的，因为我下班晚了，想马上睡觉，第二天就要离开了。最后一天我还要上班，但要退房，所以可以方便地寄存行李，这让我非常感激。酒店也很干净，这让我很感激。今年我看过很多评论说其他酒店有臭虫，很高兴21c没有这个问题（我自己也查过了）。我真想多住几天，多探索一下。酒店位置太棒了，就在阿罗诺夫剧院对面！ （原文） I stayed at the 21c hotel as part of a work trip. Overall the stay was fantastic. Front desk staff were extremely helpful and always available to answer my questions. The only hiccup for me was that I asked the front desk to have more tissues sent to my room since I had one tissue left and I was assured it would be sent up. Unfortunately it was not so I ended up using my own since I got back late from work and wanted to go right to sleep and was leaving the next day. I greatly appreciated the ease of leaving my bags the last day when I had to work that day but was checking out. I am also grateful that the hotel was clean. I had read so many reviews of other hotels having bed bugs this year and was grateful to see that 21c did not have that problem (I checked for myself). I would've loved to stay longer and explore more. The location is incredible, right across from the aronoff theater!

（由 Google 翻译）这家酒店是老式风格，非常漂亮。房间很大，装修也不错。床和枕头很软，支撑性不强。浴室很不错，有推拉门和独立淋浴间。洗手池的光线很差。当你站在洗手池边的镜子前时，由于天花板灯的位置和镜子本身没有对着你的光线，你几乎看不到脸上的任何光线，只有后脑勺能照到一点。餐厅和酒吧的食物、饮品都很棒，服务也一流。前台服务很差。我入住时遇到了麻烦，遇到第三方与大楼的纠纷，退房时也遇到了麻烦。两位服务员非常专业，向我表示歉意并帮助我解决了问题，但我在前台遇到的几个人似乎是新来的，或者只是培训不太到位。拼车服务包括往返酒店和机场，以及从机场回到酒店的往返服务。 （原文） The hotel is very nice old style. The rooms were big with good decor. The beds and pillows were very soft and not supportive. The bathroom was real nice with the sliding class doors and stand up only shower. The sink are was very poorly lit. When you stood in front of the mirror at the sink, you can barely see any light on your face just a little on the back of your head because of where the ceiling light was and the mirror itself had no light facing you. The restaurant and bar both had magnificent food, drinks and superior service. The front desk service was very poor. I had trouble checking in, trouble with the building by a third-party and trouble checking out. Two of the attendants, were very professional, and were apologetic and helped with the situation but several of the people I interacted with at the front desk appeared to be new, or just not very well trained. Rideshare was double going from the hotel, back to the airport then it was coming from the airport to the hotel.

（由 Google 翻译）这次住宿体验太糟糕了，我忍不住想写个评论。虽然员工很友善热情，但这家酒店的状况远低于我对万豪酒店的期望，更不用说万丽酒店了。说整家酒店都需要一些细心的呵护和对细节的关注，这都只是轻描淡写。 我房间的床单翻了个底朝天，好几个枕套上都有污渍或破洞。床单就像砂纸一样粗糙。走廊里的地毯上到处都是松散的线头或卷起的边角。工作人员非常乐于助人，试图弥补或解决一些问题，但考虑到只住了一晚，能做的也很少。 （原文） A stay bad enough I feel compelled to leave a review. While the staff was lovely and accommodating, the state of this hotel is far below my expectations for a Marriott, let alone Renaissance property. To say the entire property is in need of some TLC and attention to detail is an understatement. My room had sheets on inside out, multiple pillowcases that were stained or had holes. The sheets were like sandpaper. Carpet throughout the hallways was riddled with loose strings or edges coming up. The staff was incredibly helping trying to make up for or address some of the issues but given it was a one night stay there was little to be done.

（由 Google 翻译）我和女儿在万丽酒店度过了一段难忘的时光。我们从哥伦布出发，多亏了前台接待员Jontee和Raine，预订过程非常顺利。她们非常耐心、信息丰富、态度亲切。我们还有机会见到了总经理，他也很随和友好。整个酒店干净整洁，环境优美。地理位置优越，非常适合我们举办音乐会。景色也非常棒！10/10 推荐！ （原文） My daughter and I had an incredible stay at the Renaissance. We traveled from Columbus & had ease of booking thanks to the front desk receptionists Jontee and Raine. They were so patient, informative and kind. Got a chance to meet the general manager he was also very accommodating and friendly. The entire hotel was clean and beautiful. The location was perfect for our concert venue. The view was also amazing! 10/10 would recommend!

（由 Google 翻译）我们一行六人，在一个庆祝21岁生日的周末入住。由于我们的预订平台出现了重复预订的问题，我们临时被安排到了这里，以解决平台的错误。我直接打电话给酒店，确保预订顺利完成。我联系了Josh，他真是太棒了。预订平台把我们的名字合并在一起了，不知怎么把我们的两个房间分开了，一开始很难找到我们的预订。Josh解决了所有问题！他耐心周到。寿星惊喜地收到了一块蛋糕和一瓶葡萄酒。他还给她安排了一间带相邻房间的套房，这样一来，我们一行人就有足够的空间和床位了。需要说明的是，我们遇到的问题不是这家酒店造成的，都是预订平台的问题。但Josh竭尽全力，让这个周末过得非常愉快！！第一天晚上，前台的Thomas非常乐于助人，他提供了一些低调的晚餐选择。我们一行人还没到，所以他们只是想吃点晚餐喝点东西。每次互动都很愉快。我绝对会再次入住这里！ （原文） We had a group of six for a 21st Birthday weekend. There was an issue with our booking source double booking and we got booked here last minute to fix the booking sources mistake. I called the hotel directly to make sure the reservation went through properly. And I spoke to Josh, who was absolutely amazing. The booking source had merged our names together and somehow separated our two rooms in the reservations making it difficult to initially locate our reservations. Josh fixed everything! He was patient and thoughtful. The birthday girl was surprised with a piece of cake and bottle of wine. He also gave her a suite with an adjoining room so there was room and beds for the whole party. To be clear, this hotel did not create this issues we had, it was all the booking source. But Josh went over and above to make the weekend wonderful!! Then the first night, Thomas at the front desk was super helpful and offer some options for a lowkey evening. The whole party had not arrived so they were just looking for dinner and a drink. Every interaction was positive. I would absolutely stay here again!

（由 Google 翻译）人们对客户服务抱有很高的期望。每个人对“优质客户服务”的定义都不尽相同。在这家酒店，我体验到了“不错，甚至可以说是非常棒的客户服务”。但前台的Jontee提供的远不止“优质客户服务”，她提供的远不止于此；在当今时代，这种服务更是难能可贵。她似乎对自己的工作非常精通。她浑身散发着喜悦、幽默和热情。她似乎很享受自己的工作。这真是难能可贵，至少在我看来是如此。她甚至在和我交谈时也保持着幽默感！和她相处非常愉快，酒店应该好好表扬她。最好能复制一个她。好好研究一下她为什么如此快乐。谢谢Jontee，感谢你让我拥有如此美好的入住体验，也让我重新相信，世上还是有真心实意想要服务他人的人！谢谢你，JJ，1819房间。 （原文） There is an expectation when it comes to customer service. People have different views as to what "good customer service" is. At this hotel, I experienced "good, maybe great, customer service." But Jontee, at the front desk didn't just extend "good customer service", she extended something much greater; something much more elusive in today's age. She seemed to excell at her job. She radiated joy, humor, enjoyment. She seemed to enjoy doing her job. This is rate and remarkable, at least to me. She even extended good humor when dealing with me!. She was a pleasure and the hotel would be well advised to acknowledge her. Clone her. Find out why she seemed to be so joyful. Thank you Jontee for a great check in and renewing my belieft that there are people who try! Thank you , JJ room 1819.

（由 Google 翻译）我来城里参加一个会议，选择住在这家酒店而不是酒店，会议举办的部分原因是为了在年底前累积旅享家 (Bonvoy) 的住宿。这家酒店完美地保留了历史建筑的魅力，同时配备了现代化的客房。房间是相当朴素的白色，这意味着磨损和刮痕非常明显，但到达后一切都非常干净。代客泊车服务也很棒，如果你要去市中心，这里的位置非常完美——步行即可到达我需要去的大多数地方，我只需要开车去更远的地方观光。附近有很多很棒的餐厅，在酒店餐厅消费 30 美元即可获得 1,000 旅享家积分。唯一的缺点是客房服务缺乏持续性。我在这里住了 5 个晚上，客房服务只来过我房间两次。第二次，我不得不给前台打了 5 次电话才有人来。我离开房间 8-10 个小时，下午 3 点多才回来，房间仍然没有整理。我之所以必须坚持要求有人第二次上来，是因为我没有毛巾了，床单也没有塞好（而且太紧了，我自己没法整理），而且自从上次来之后，我积累了不少垃圾。起初，我对他们的回应非常满意。前台说，你可以出去大约 45 分钟吃午饭，回来后事情就会处理好，因为我现在就派人上来。太好了。但我一个小时后回来，却没有人来。我再次打电话，有人上来，但他们不能告诉我要花多长时间，这让我很沮丧，因为我刚刚离开很久才回来。如果客房服务设置更有效率或更好地表达，这将是一个五星级的评价。 （原文） I was in town for a conference and opted to stay at this location over the hotel the conference was held out in part to accrue Bonvoy nights before the end of the year. The hotel was a great mix of maintaining the charm of the historic building while having modernized rooms. The rooms were a fairly stark white which did mean scuffs and scrapes were very visible, but upon arrival everything was very clean. The valet service was excellent as well and the location is perfect if you are going to be in the downtown area - it was walkable to most places I need to be and I only needed my car for sightseeing farther away. There were some great food choices nearby and the hotel restaurant offered 1,000 Bonvoy points when you spend $30 in the on-site restaurant. The only downside was the lack of consistent housekeeping. I was there for 5 nights and housekeeping only made it to my room twice. The second time, I had to call the front desk 5 times to get someone sent up. I was spending 8 - 10 hours out of my room, coming back well after 3pm to a room still unmade. The reason I had to be adamant about someone coming up the second time was that I was out of towels, the bed linens were untucked (and too tight for me to do myself) and I had amassed quite a bit of trash since the last visit. At first, I was super happy with the response. The front desk said head out for about 45 minutes and grab lunch and when you get back it'll be done because I'm sending someone up right now. Wonderful. Except I cam back an hour later to no one having come. I called again and someone was sent up, but they could not tell me how long it would be which was frustrating when I had just come back from being gone for so long. It the housekeeping setup had been more efficient or better articulated, this would be a 5 star rating.

（由 Google 翻译）以后再也不住这家酒店了。入住两周后，他们又额外收了65美元，我一周前就要求账单，结果打了好几次电话才把账单寄给我。更让我吃惊的是，有人竟然从我们的账单里扣了65美元的客房服务费，而这笔钱根本不是我们付的！这种商业行为非常不专业，而且不正当。我们一直很喜欢万豪酒店，因为我们是奖励会员，但很遗憾，以后会选择其他酒店。👎🏼 （原文） Will not returning to this establishment. Was charged an additional $65 2 weeks after our stay, requested a bill over a week ago it took multiple phone calls for them to actually send me my bill. To my surprise someone charged $65 in room service to our bill that wasn't us! Very unprofessional and shady business practices. We always have enjoyed Marriott hotels as we are reward members but unfortunately will take our business to other hotels. 👎🏼

（由 Google 翻译）优点：地理位置优越，河景一览无余。大堂的装饰艺术风格令人赏心悦目。前台工作人员——Tanesha 和 Carter 非常棒！非常有礼貌，也很专业。 缺点：房间很宽敞，但是又霉又脏！！我的天哪！浴室水温很低，洗手池水龙头漏水，床头枕头很扁平——不得不用另一张床的枕头才能舒服些。 房间真的需要彻底翻新。以后不会再住了。 （原文） Pros: Excellent location and great view of the river. Art deco decor - in the lobby has a nice touch. Front desk staff-Tanesha and Carter were awesome! Very courteous and professional. Cons: Room was very spacious-however, it was musty and dusty!! OMG! Very lukewarm water in bathroom, sink faucet leaked, flat bed pillows-had to use pillows from the other bed just to get comfortable. Rooms could definitely use a serious refresh. Would not stay there again.

（由 Google 翻译）这家酒店和大堂确实给人一种穿越时空的感觉。装饰风格是装饰艺术风格，有点像帝国大厦。我很喜欢他们努力保留历史魅力的做法！地理位置也很棒，步行即可到达辛辛那提的许多景点。 不足之处在于房间本身。房间老旧破损，需要好好修缮一番。我住过全国各地的很多希尔顿酒店，这家可能是最需要改进的。我发现床单、毯子和床垫上都有污渍，我和妻子不得不换了三次房间。不过，前台服务非常周到。这并非我住过的最差的酒店，但我希望在下次入住之前看到一些改进。 （原文） The hotel and lobby definitely feels like you stepped into a time machine. Done up with art deco, like the empire state building. I love how they try to preserve its historic charm! The location is excellent also, walkable to a lot of Cincy attractions. Where it lacks is in the rooms themselves, Old, banged up, needing some TLC. I've stayed in many Hiltons around the country and this one probably needs the most work. Found stained sheets, blankets, and mattresses that made my wife and I change rooms 3 times. The front desk was more than accommodating though. Not the worst hotel I've ever stayed in but would like to see some improvements before I stay here again.

（由 Google 翻译）这家酒店真是个宝藏！我们到达的时候，差不多所有棒球迷都在办理入住，工作人员非常乐于助人。门卫向我们详细介绍了入住流程，并给出了一些建议，确保一切顺利进行。前台人手虽然不多，但对每个人都很尊重，很专业，没有催促任何人，确保我们得到了所需的一切。我们的房间很干净，与酒店的审美风格完美契合。 这家酒店的历史真是令人惊叹！我们花了将近两个小时参观展品、阅读标识，并享受着这里的氛围。我特别喜欢那条走廊，走廊里有很多沙龙——每个入口都有不同的建筑风格，还有标识解释它们的含义。感觉就像一个博物馆！我不会说它闹鬼，但你绝对能感受到这些空间昔日的辉煌，并很容易想象出它昔日的辉煌。我真希望我们能看到镜厅！ （原文） What a gem this hotel is! We arrived at about the same time all the baseball fans were trying to check in and the staff was very helpful. The doorman gave us the rundown on what to expect and some pointers to make things go smoothly. The desk was short staffed but handled everyone with respect, professionalism, and didn’t rush anyone through, making sure we had what we needed. Our room was clean and fit in nicely with the aesthetic of the hotel. What an amazing history this place has! We spent almost two hours checking out the displays, reading the signs, and enjoying the atmosphere. I love the corridor with all the salons- each doorway has a different architectural style with a sign explaining what it is. It felt like a museum! I won’t say it is haunted, but you could definitely feel the past grandeur of the spaces and easily imagine what the place was in all of its glory. I really wish we could have seen the hall of mirrors!

（由 Google 翻译）酒店很漂亮，但我带着3岁的女儿被困在电梯里。我去前台跟她说了这件事，她却说：“有时候就是会发生这种事。” 这让我非常生气。我的钻石会员账户这次入住没有获得任何积分。他们还扣了我的押金。我是希尔顿的钻石会员。我觉得她故意无缘无故地偷走了我的押金。我以前从来没有被扣过押金。我花了600美元订了房间，本来是想和孩子好好玩玩的。我以后再也不会来了。她让我连在大堂走一圈都觉得不自在。我今天就会投诉她。他们还收了我大约100美元的停车费。千万不要去市中心附近的加油站。让我想起了芝加哥的贫民窟。如果你去搜一下那些加油站的照片，你会发现全是枪击和警察的画面。我以后再也不会住在辛辛那提市中心了。还有，我的床单上有污渍和好几个洞。空调的塑料外壳都快从墙上掉下来了。墙上还有液体。我这辈子都没住过这么糟糕的希尔顿酒店。房间外面风景很美，仅此而已。真是糟糕透顶的体验。 （原文） It's beautiful but I was stuck on an elevator with my 3 yo daughter. When I went to tell the lady at the desk about this she told me, Well things just happen sometimes. It really upset me. My diamond account revied no points for the visit. They also took my deposit. I'm a diamond member with Hilton. I feel like she intentionally stole my deposit for absolutely no reason. I have never not received my deposit back. I paid $600 for my room to have a good time with my kid. I will never return. She made me feel uncomfortable to even walk through the lobby. I will be reporting her today. They also charged me around $100 just to park at the hotel over my stay. Do not ever go to a gas station near downtown. Reminded me of the hood in Chicago. If you look up the gas stations their photos are of shooting and police. I will never stay downtown Cincinnati again. Also, my sheet had a stain and multiple holes in the sheet. The plastic to the air-conditioner was hanging off the wall. There was liquid on the walls. Ive never stayed at such a nasty Hilton in my life. It's beautiful outside the room. That's about it. Horrible experience

（由 Google 翻译）骗局！！如果可以给这家酒店零星，我肯定会给零星。我们入住后的第二天早上醒来，发现房间账单上多了一笔700美元的费用。我们去前台询问情况，他们告诉我们，前一天晚上快到午夜的时候，酒吧消费了700美元，而且“记在了我们的房间号上”。我们向前台和保安解释说，这绝对不可能是我们消费的。周六晚上，我们去了街对面的餐厅吃饭，晚上又在一家当地的体育酒吧喝了几杯，11点就上床睡觉了。我们根本没进过酒吧。他们给我们看收据的时候，上面写的是一个完全不同的房间号，然后又被涂改了一遍，才写上我们的房间号和名字。收据上有20多笔消费。两个人根本不可能消费这么多。 我猜事情的真相是这样的：我觉得他们故意让某人在酒吧消费了700美元，喝得烂醉如泥，连话都说不清楚，更别说付钱了。他们还把房间号写错了（原本是2350）。后来他们查了一下，发现那个房间没人住，为了不被骗，就写了2315（我们的房间号），然后查了一下入住的客人，直接把我们的名字写上去了。很明显，那不是我们的签名。根本就不是签名，只是打印出来的名字。 前台的工作人员态度极其恶劣。他们显然觉得是我们欠了700美元的酒水。有个女的甚至问我们是不是朋友在恶作剧。我们让他们调出监控录像，就能清楚地看到不是我们干的。他们却说周一早上之前没人能调出监控录像。我们问他们是否需要我们的照片，以便周一来的人查看，因为这个人显然不认识我们，也不知道我们看了什么。他们拒绝拍照或提供任何身份证明。结果呢……周一到了，他们不接我们电话。没人查看监控录像。我们只住了一晚，却被收取了超过1000美元的费用。 我们本来想在这里过夜，享受一个美好的约会之夜，然后再去看周日的比赛，现在却要花好几天时间跟信用卡公司解决这个问题。除非你想被骗，否则千万别住这里！ （原文） SCAM!! If I could give this place zero stars, I would. We woke up on the morning after our stay to a $700 room charge. When we went to the front desk to ask what was going on, we were told there was a $700 bar tab closed and “charged to our room number” at almost midnight the night before. We explained to the people working at the front desk and security that this could not possibly have been us. We went out to dinner down the street Saturday evening and had a few drinks at a local sports bar that night and were in bed by 11pm. We never entered the bar. When they showed us the receipt, there was a completely different room number written down, then scribbled out to put our number and name. There were 20+ charges on the receipt. There’s no way 2 people could have ran up a tab like that period. What I think actually happened? I think they allowed someone to run up a $700 bar tab and get so drunk they couldn’t speak or even pay, they gave the wrong room number (originally 2350). Then they looked it up and realized that nobody was staying in that room and they didn’t want to get stiffed so they wrote 2315 (our room number) and looked up who was staying and just wrote in our names. You can clearly tell it was not our signature. It wasn’t even a signature at all. Just a printed name. The people working the front desk treated us awful. You could tell they thought we were guilty of running up a bar tab we couldn’t pay for. One lady went as far as to ask us if we had a friend that was playing a joke. We told them to pull the cameras and they would clearly see it wasn’t us. They claimed there was no one there that was capable of doing that until Monday morning. We asked them if they needed a picture of us for the person that was coming in Monday to be able to look at since this person clearly would have no idea who we were or what we looked at. They wouldn’t take any photos or proof of our identity. And guess what.. Monday came and they won’t return our calls. Nobody has checked the cameras. And we got charged over $1,000 for a one-night stay. We stayed here overnight to enjoy a nice date night away before going to the game on Sunday and now we will spend the next X amount of days trying to get this sorted out with the credit card company. DO NOT STAY HERE UNLESS YOU WANT TO GET SCAMMED.

（由 Google 翻译）这次入住体验非常棒。员工服务周到热情。我的服务员兼调酒师凯蒂让早餐成为一次美好的体验。她开朗活泼的性格让我感觉自己备受重视。我一定会向所有人推荐这家酒店。 （原文） I have had an amazing experience with my stay. The service of the staff is amazing. My server/bartender Katie made breakfast a great experience. Her outgoing personality and bubbly energy made me feel like I was very important. I would definitely recommend to anyone a stay at this hotel.

（由 Google 翻译）我在这里住了六晚参加会议。酒店非常干净，员工也很友好。客房服务人员非常热情周到。前台服务人员非常热情。我一如既往地给希尔顿五星好评，我热爱希尔顿，多年来一直是希尔顿会员，以后出门在外还会继续选择希尔顿。前台的迭戈的服务也值得五星好评。他彬彬有礼、非常友善，而且绝对专业。 谢谢。 （原文） I was here for six nights for a conference. Very clean and friendly staff overall. House keeping very friendly and kind . Front desk very welcoming. My rating as always is 5, I love Hilton and have been a member for many years and will continue choosing Hilton when away from Home . Diego at front desk gets a 5 star in his customer service. He is polite and very kind and absolutely professional. Thank you.

（由 Google 翻译）绝对达不到威斯汀酒店应有的“四星级”水准。在这个注重细节的世界里，这家酒店的表现令人失望。走进房间，发现客房服务标签掉在了地上。地上还有垃圾。衣柜里没有浴袍，一个衣架也坏了。浴室里，墙上的木龙骨裸露在外，墙上挂着一幅画，但画不见了，或者被人拿走了。浴帘和挂环看起来像是从沃尔玛的折扣区淘来的，浴帘杆耷拉得厉害，感觉拉开浴帘的时候都会掉下来。桌子上随意地放着一个看起来用了十年的电源插座，用来给冰箱供电。房间里没有微波炉，所以你得穿好衣服下楼去大堂用前台旁边那个简陋的微波炉。威斯汀酒店也不提供洗衣服务或自助洗衣房。唯一的选择是花45美元使用第三方洗衣服务。酒店网络并没有像宣传的那样使用我的会员号免费上网，而是每天收取10.99美元，即使你输入了会员号也一样。他们还让你退房时“确保”退款。所以，在我入住期间，他们要收我55美元，然后指望我忘记提醒他们退款。当然，因为他们想装作一家高档四星级酒店，所以不包含早餐。不管你的会员等级如何，你都得为本应在餐厅享用的免费早餐支付一大笔钱。更糟糕的是，我工作了一整天回到房间，发现房间门被打翻了，因为客房服务人员不会关门。这完全不是我期待的，毕竟我和公司30到40个人一起住了一周。 （原文） Definitely not the “4-star” quality to be expected from a Westin. In a world where details matter, this place fall short. Walking into the room and the housekeeping tag is on the floor. Found trash on the floor. In the closet there is no robe and one of the hangers is broken. In the bathroom, there are studs in the wall where a picture is missing or has been removed. The shower curtain and rings look like they came from the discount bin at Walmart and the curtain rod is drooping so bad it looks like it will fall when opening the curtain. There is what looks like a 10 year-old power strip just laying across the desk so the refrigerator could be plugged in. No microwave in the room so you have to get dressed and go down to the lobby to use the rinky-dink microwave next to the front desk. The Westin also does not provide laundry service or a customer laundry room. The only option is to pay $45 for a third-party service. Instead of the hotel Internet using my member number and logging me on for the advertised free Internet, they charge you $10.99 a day, even though you put in your member number, and then instruct you to “make sure“ the charges are refunded back when you check out. So, while I’m here they’re going to collect $55 and hope I forget to remind them to do their job and refund the money. And, of course, because they want to pretend to be a bougie four star hotel, there is no included breakfast. Doesn’t matter what your status is. You have to pay way too much money for what should be a free breakfast at the restaurant. And nothing like coming back to your room after being gone all day for work and finding it standing a jar because housekeeping can’t close doors behind themselves. Not what I expected for a week’s stay with 30 to 40 other people from my company.

（由 Google 翻译）这家酒店设施陈旧，从维护和外观上看，已经达不到威斯汀的标准。不过，价格也算合理。我享受到的服务非常棒。前台工作人员彬彬有礼、专业周到，而且竭尽所能地提供帮助。 （原文） This hotel is getting tired and not up to Westin standards from a maintenance and appearance standpoint. However, the price fairly reflected the condition. The service I received was excellent. The front desk staff were very courteous and professional and went out of their way to be helpful.

（由 Google 翻译）自2008年以来，我多次入住这家威斯汀酒店。优点？入住手续一如既往地顺利，还提供了水和早餐券。 缺点？1）房间里没有熨斗​​。2）只有两个洗发水分配器，没有沐浴露分配器。3）健身房里的Peloton健身器坏了。我多次向前台反映，但在我入住的三个晚上里，除了熨斗（打了两次电话后才送来）之外，其他什么都没得到解决。房间有些陈旧，需要翻新。总的来说，我期待更好的服务。 （原文） I’ve stayed at this Westin on several occasions since 2008. The good? Check in was great as usual with water and breakfast vouchers. The bad? 1) No iron in the rooms. 2) Two shampoo dispensers and no body wash dispensers. 3) Broken Peloton in the gym. I told front desk multiple times but nothing was addressed through my 3 night stay except for the iron which was delivered after two calls. The rooms are tired and need updating. Overall, I expect better.

（由 Google 翻译）酒店设施略显陈旧。缺少了一些品牌昔日的特色，包括大堂里威斯汀的香味。房间干净整洁，但略显破旧。例如，百叶窗被拆掉了，换成了一套尺寸太小的百叶窗，完全拉开后，两边只剩下大约三英寸的缝隙。浴室里的毛巾架大部分是锈迹斑斑，而不是镀铬。浴缸把手松了。镜子边缘腐蚀严重，反光面剥落。 酒店地理位置优越，步行可达。附近有很多餐厅和活动场所。床和枕头舒适干净。 总的来说，酒店还不错，但比不上我十年前认识的威斯汀酒店的标准。 （原文） Property is a bit tired. Missing some of what the brand used to be, including the Westin scent in the lobby. The room was clean, but a bit run down. For example, the blinds had been removed and replaced with a set that was too small for the windows such that they left about three inches on either side that remained open when fully extended. The towel rack in the bathroom was mostly rust rather than chrome. The tub handle was loose. The mirror clwas corroded around the edges such that the reflective surface was peeled back around the edges. The location is great with many walkable options. Lots of restaurants and activities nearby. The bed and pillows were comforable comfortable and clean. So, it was fine. But not to the standard I knew Westin to be ten years ago.

（由 Google 翻译）房间不错，但室内咖啡机坏了，镜子上的银色涂层脱落了，天花板上也有裂缝。另外，我们绕了街区三圈都没找到自助停车的地方，所以不得不支付代客停车的费用。不过位置很棒。床和枕头都很舒服！ （原文） The room was nice but the in-room coffee maker was broken, the silver layer was peeling off the mirror, and there was a crack in the ceiling. Also we couldn't find the self park even after circling the block 3 times so we had to pay valet prices. The location was great though. The beds and pillows were very comfortable!

（由 Google 翻译）这是威斯汀？我住过比它更好的假日酒店。首先，淋浴杆从墙上掉了下来，淋浴间的缝隙里长了霉，一半的喷头甚至喷不出水。洗手池的位置不对，台面和洗手池之间留了很大的缝隙。没有浴袍，羽绒被很脏，而且盖反了。放冰箱的柜子也坏了。毛巾上沾满了污渍，一点也不豪华。我们对房间非常非常失望。我们打电话到前台反映浴帘的问题时，她表现得好像我们打扰了她一样……她的回复是“没事儿”。 真是太糟糕了。 （原文） This is a Westin? I’ve stayed at nicer Holiday Inn’s. First, the shower rod is falling out of the wall, there is mold in the grout of the shower, half of the shower head doesn’t even spray water. The sink is not lined up leaving a huge gap between the counter and the sink. There were no robes, the duvet was dirty and put on upside down. The cabinet where the fridge is located is destroyed. The towels were stained and not luxurious at all. Deeply deeply disappointed in our room. When we called down to the front desk to let her know about the shower curtain she acted like we were bothering her…. Her response, “Ohhhkayyyy.” Freaking huge bummer.

（由 Google 翻译）地理位置优越，位于辛辛那提市中心。步行即可轻松抵达众多景点，而且靠近贝尔连接线有轨电车站点，方便前往城市各处。服务很棒，房间干净，入住和退房手续办理顺利。 （原文） Great location right in the heart of Cincy. Very easy walk to many places of interest and close to a stop for the Bell Connector streetcar, making it manageable to get all over the main parts of the city. Service was great, the room was clean, check in and check out were smooth.

（由 Google 翻译）这是我经历过最糟糕的酒店体验。我住了三个晚上，每晚大约350美元。前台几乎没人，酒吧后面也从来不开，而且闻起来像樟脑丸。照片看起来不错，但实际情况并非如此。出门的时候，我没法通过应用程序或电话联系前台，叫车去机场。我去前台想和代客停车员沟通，结果他正在车里抽烟。夜间代客停车员服务态度很好，但千万别住这家酒店。我非常不满意，非常失望。 （原文） Worst hotel experience I have had. I paid around $350 a night for 3 nights. The front desk was hardly there, the bartender was never behind the bar, and it smells like moth balls. The pictures look nice but it’s not. On my way out, I couldn’t reach the front desk to get my car to head to the airport by app or by phone. When I went down there to talk to the valet, he was in his car smoking. The night valet was nice but avoid this hotel. I was very dissatisfied and disappointed.

（由 Google 翻译）如果你走进这家酒店时看起来不像个有钱的老白男，工作人员可能会盘问你来这里的目的。我朋友在大堂就遇到了同样的情况，一点也不夸张。尽管我们最好的朋友，也就是新郎，为了婚礼预订了一批房间，还是发生了这样的事。强烈建议你去希尔顿或者凯悦酒店。价格便宜得多，而且不像金利酒店这种装腔作势的精品酒店。 （原文） If you step foot in this hotel without looking like an old rich white person, you will might be interrogated by staff as to why you are there. Not being dramatic, my friend had the same experience in the lobby. This happened despite the fact that our best friend, the groom, had a block of rooms under his name for his wedding. Definitely go stay at the Hilton or the Hyatt. Way cheaper and not one of these phony boutique hotels like Kinley

（由 Google 翻译）我们在南下庆祝周年纪念日的途中在这里预订了一间房，作为短暂的停留，我们一定会再来的！ 一开始找到代客泊车服务有点棘手（可能是因为酒店地处辛辛那提市中心，而且当时正值爵士音乐节，所以道路封闭，交通拥堵），但我们最终还是找到了路。入住手续办理得很顺利，停车场工作人员和前台都非常热情周到。 房间（转角套房）的大小对于市中心的酒店来说非常合适，我们非常喜欢舒适的床和宽敞的淋浴间。我们入住的是转角房间，有很多窗户，感觉很棒，但是窗户确实需要清洁，窗台也需要除尘。 我们会推荐这家酒店，并且会再次入住！ （原文） We booked a room here for a pit stop on our way south for our anniversary trip, and we will definitely be back! Getting to the valet parking was tricky at first (probably because the location is downtown Cincy and Jazz Fest was also happening, so roads were closed, and roads were traffic jammed but we eventually found the way.) Check-in was smooth, and both the parking attendants and the front of the house were very accommodating. The size of the room (corner suite) is great for a downtown hotel, and we loved the comfort of the bed and the large shower. We had a corner room with lots of windows, and it was great, BUT the windows definitely need to be cleaned, and the sills need dusting. We will recommend this hotel and stay here again!

（由 Google 翻译）我们在金利酒店的住宿体验基本平淡无奇，没有什么惊艳之处，但房间还算不错，值得我们每天晚上再来入住。噩梦始于离开后的几天，当时我们意识到预付的房费被重复扣款了。 两个月来，我们一直在打电话、发邮件，却始终没有得到解决。所谓的销售经理和/或财务总监，以及/或者本周换了个头衔的盖伦·戈登，要么根本不存在，要么就是彻底无视我们索取信息的请求，更遑论赔偿了。 虽然前台员工也挺好心地与我们沟通，提供信息，并调查我们的问题，但他们总是不得不让我们去找盖伦来解决问题。唯一的问题是，你打电话留言，他不会回。你发邮件给他，他也不会回复。然后，当你继续用其他员工提供给我们的三个不同地址给他发邮件时，他们迟早会退回邮件。 给金利酒店打电话简直像进了个荒唐的黑洞，而且我们还要损失1000美元，因为这家酒店的实际经营者躲在办公室里，根本不在现场，或者拒绝接听客户电话。在我看来，这简直就是个骗局，而且在我万豪旅享家的世界里，我会把这件事提升到最高级别。别像我们一样被坑了，找个好一点的地方住，即使没有这些额外的麻烦，也不值这个价。 （原文） Our stay at the Kinley was mostly uneventful, nothing wowed us but it was a nice enough room to come back to at the end of the day. Our nightmare began in the days after we left when we realized our prepaid room had been charged to us a second time. It has been two months of phone calls and emails and no resolution. The alleged sales manager and/or finance director and/or insert new title this week Galen Gordon either doesn’t exist or is thoroughly and completely ignoring our requests for information, much less restitution at this point. Though we have had nice enough front desk employees speak to us and give us information and look into our issue, they always have to refer us to Galen to get our issue sorted out. Only problem is that when you call and leave a message, he doesn’t return them. When you email him, he doesn’t respond. And then when you continue to email him on all three of the different addresses that have been given to us by other employees, at some point they start to bounce back. Calling the Kinley is like a black hole of absurdity, and we’re out $1000 still because whoever is actually running this hotel is hiding in an office, never actually on site or refusing to take customer calls. Smells like fraud at this point to me and will be elevating as high up as I can find within the Marriott Bonvoy world. Don’t get ripped off like we did, and stay somewhere nicer, not worth the money even without these additional hassles.

（由 Google 翻译）我们在辛辛那提金利酒店度过了一段难忘的时光！ Deante 在门口迎接我们，帮我们办理了入住手续，给我们留下了无可挑剔的“第一印象”。他非常友善，令人愉快。我和丈夫住一间房，我 91 岁的母亲住另一间。Deante 帮我们安排了相邻的房间，我们非常感激。 Karol、Nelson 和 Gabby 让我们的住宿体验非常棒！！他们非常热情周到——提前了解了我们在餐厅和酒吧的需求。他们非常友好，还提供了我们侄子婚礼彩排晚宴和婚礼所需的信息，帮助我们在纽约出行。他们绝对是一支很棒的团队！ 我会向所有认识的人强烈推荐这家酒店。感觉就像住在纽约市的一家高端酒店一样！ （原文） We had an outstanding experience at the Kinley Hotel in Cincinnati! Deante met us at the door, checked us in and couldn’t have left a better “first impression.” He was kind and very pleasant. My husband and I had one room and my 91 year old mother had another room. Deante was able to get us rooms next to each other which we greatly appreciated. Karol, Nelson and Gabby made our stay wonderful!! They were super accommodating - anticipating our needs in the restaurant and bar. They were very friendly and provided us with information we needed to maneuver the city for our nephew’s rehearsal dinner and wedding. They were definitely a great team! I would highly recommend this hotel to everyone I know. I felt like we were at a high end hotel in New York City!

（由 Google 翻译）感觉超出了我们的预算（公司支付住宿费用）。设施不错，但周围太拥挤，我们没法完成项目。只推荐工作日入住，不建议周一或周五入住。 （原文） Seemed way above our pay grade (work paid for stay). Had nice amenities but area was too busy for us to finish our project. Would only recommend for a mid week stay not Monday or Friday

（由 Google 翻译）房间太小了，我几乎推不动行李车。床和枕头都怪不舒服的。我很失望，尤其是考虑到我的钛金会员身份。入住时，大堂里的DJ音乐太吵了，我根本没法和负责我房间的人沟通；他们当时正在举办单身派对，墙壁都震得晃动。噪音一直传到街道和大厅，直到凌晨，让我完全睡不着。我再也不会住这家酒店了。超级失望，因为我以为我订的是城里最好的酒店。 （原文） Tiny tiny room. I could barely wheel my luggage cart in. The bed and pillows were weirdly uncomfortable. I was disappointed, especially considering my Titanium status. Upon checking in it was so loud with DJ music in the lobby I couldn’t communicate with to the person assigning my room; they had a singles night going on that was shaking the walls. That noise spilled onto the streets and the halls until the wee hours so zero sleep. I would never revisit this hotel. Super disappointed because I thought I booked the nicest place in town.

（由 Google 翻译）周末去辛辛那提旅行，入住时间比较晚。代客泊车经理帕特里克热情地接待了我们，非常有礼貌。42美元的代客泊车服务价格有点高，但服务和便利绝对物有所值。所有服务都通过短信/应用程序完成。房间略显平淡。地板吱吱作响，毛巾勉强够用，浴室水槽排水很慢，地板上还有一只小动物的尸体。前门的灯也坏了。我们没有要求换房，因为我们不会经常待在房间里。前台工作人员总是彬彬有礼，乐于助人。我们不得不半夜跑到大堂去拿药。小型便利区的东西不多，但还是完成了任务。还要特别表扬一下Toni、Aryanna和Weldon的代客泊车服务。由于是单行道，我们提前被告知要提前20分钟叫车，但每次都用了不到10分钟。他们总是心情愉快，很快就帮我们拿到了车和钥匙。地理位置优越，步行即可到达美食和娱乐场所，而且离有轨电车也很近，可以免费带您游览所有主要景点。总的来说，如果您喜欢观光和探险，强烈推荐这家酒店，但如果您打算待在室内，可能不太推荐。 （原文） Had a weekend trip to Cincinnati and a late check-in. Valet was very courteous with our welcome by Patrick, the valet manager. Prices are a bit steep for valet at $42, but the service and convenience was well worth it. Everything done through text/app. The room was a bit lackluster. Creaky floors, just enough towels, the bathroom sink drained very slow, and there was one little dead critter on the floor. The lights at the front door coming in also didn’t work. We didn’t request a change because we wouldn’t be in the room very much. The staff at the desk was always courteous and helpful. Had to make a midnight trip to the lobby for Medicine. The mini convenience area had slim pickings, but got the job done. Would also like to shout out the valet service with Toni, Aryanna, and Weldon. We were briefed ahead to request the car 20min in advance due to the one way streets, but we’ve gotten the car in less than 10 each time. They were always in a good mood and were quick to get us the car and keys. The location was also very walkable to great eats, entertainment, and is very close to the streetcar which can take you to see all the major areas for free. Overall highly recommend if you’re in it for the sights and adventure, but maybe not so much if you plan to stay inside.

（由 Google 翻译）我们在这里度过了一个长周末。所有员工都非常友善热情。有几位代客泊车的员工似乎不太乐意工作，这算是我对酒店服务唯一不满的地方，但这并不影响整体入住体验。对了，因为酒店位于市中心，所以需要代客泊车。如果想找更便宜的停车方式，可以试试其他停车场，但没看到路边停车位。 当我询问酒店的历史背景时，经理非常热情地分享了相关信息。我被安排的房间是空着的，我去前台办理入住后，他们立即帮我更换了房间，并确认了之前的房间没有问题，然后带我们去了新房间。服务很棒！ 房间很大！所有设施都运转良好。酒店位置优越，步行5-10分钟即可到达河边。附近有很多餐馆。 总而言之，这是一次非常棒的入住体验！ （原文） We stayed for long weekend. Staff were all very nice and helpful. there were couple of valet parking staff that were little less than happy to be there so that would be my only negative in regards to better F2F customer service but didn't deter from overall stay. oh yes valet since it is downtown. can try other garages for cheaper option but don't see street parking. Manager was very excited to share information about the historic hotel when I asked. the room I was assigned to was opened though and when I went down to the front desk, they immediately changed my room, went to check on that room, walked us to our new room. great service. large rooms! everything worked just fine. great location, we walked to the river, 5-10 mins. neighborhood has plenty of places to eat. Overall great stay!

（由 Google 翻译）我们刚刚结束了在康辛纳提安酒店参加美国河源音乐节的旅程。入住时我们受到了热情的接待，Ashleghy、Patrick 和 Aryanna 把我们照顾得无微不至！我们一定会再次入住这里——因为这里去海滨或在城里四处逛逛都非常方便！感谢你们的美好住宿体验和卓越的服务！咖啡厅和酒吧是清晨散步和与城里朋友聚会的绝佳去处。这里绝对是您的不二之选！ （原文） Just wrapped up our stay at the Concinnatian Hotel for the American River Roots Festival. We were warmly received upon our check in and Ashleghy, Patrick and Aryanna took such great care of us! We would totally stay here again - as the ease of getting to the waterfront or bopping around the city was SO easy! Thanks for a fabulous stay and providing exceptional service! The coffee shop and bar were a welcome addition for early morning jaunts and night cap meetings with friends from town. Easily the go to place!

（由 Google 翻译）Soufiane 和其他前台工作人员都很友好、细心、乐于助人。他们甚至打电话给维修人员，帮我拆开一盏我正在拆卸的灯，以便放进我的行李箱。床超级舒服，我很容易就能把我的苹果电视连接到房间里的电视上。大堂有很多舒适的座位。早餐不包含在房费内，但大堂的咖啡很美味，还有早餐三明治。从酒店步行即可到达市中心的好地方，包括公交车站和有轨电车站，可以带你游览各个地方。你需要支付停车费，但附近有车库，或者你可以使用代客泊车服务。Toni 和其他代客泊车工作人员非常乐于助人，他们接受非现金小费。我住在一个带阳台的内室，可以俯瞰大堂。没有外窗感觉很奇怪，但大堂天窗的光线充足，当窗帘拉上时，房间可以保持夜间黑暗和安静。 （原文） Soufiane and the rest of the desk staff were friendly, attentive and accommodating. They even called the maintenance staff to help me take apart a lamp I was disassembling to fit in my suitcase. The beds were super comfortable and it was easy to connect my apple tv to the room television. There are plenty of cozy spaces to sit in the lobby. Breakfast is not included, but the coffee shop in the lobby is tasty and they have breakfast sandwiches. It's walking distance to great locations downtown, including the bus and streetcar stops that can take you all around. You will have to pay for parking, but there are garages nearby or you can take advantage of the valet service. Toni and the other valet staff are super helpful and they accept cashless tips. I had an interior room with a balcony that overlooked the lobby. It was weird to not have exterior windows, but light from the lobby skylights was plenty and when the shades are closed it was great for keeping the room dark and quiet overnight.

（由 Google 翻译）我们在这里庆祝结婚20周年，非常喜欢这里的服务和热情款待。酒店本身的历史也很有趣，是一座古老的历史建筑。房间非常干净宽敞。虽然空调制冷有点问题，但酒店很体贴地解决了这个问题。代客泊车员Ashleigh非常棒，彬彬有礼。 （原文） We stayed here for our 20th anniversary and we absolutely love the service and hospitality. The history of the hotel is very interesting as well such an old historic building. The rooms are very clean and spacious. They did have some AC issues with cooling the room, but they accomodated us for the troubles. The Valet Ashleigh was great very courteous

（由 Google 翻译）哇！五星好评还不够！我的生日在这家历史悠久的酒店完美落幕，真是太开心了。我当时只想看我支持的底特律雄狮队和辛辛那提猛虎队的比赛，真是精彩绝伦！之后，我的未婚夫给了我一个惊喜，让我入住了这家漂亮的酒店。我们从密歇根开车4个小时，本来想马上回去休息，结果没想到第三方预订代理竟然发错了确认号码，我们被耽搁了好几个小时。礼宾员Lea女士确保她与代理机构沟通，并全程协助我们。虽然酒店本身没有责任，但经理Soufiane在事故发生后竭尽全力为我们安排了一切。他们两位让我度过了一个漫长的夜晚，也让我睡得酣畅淋漓，这是几周以来最酣畅的！ 酒店内的Kidd咖啡店是享用咖啡和清淡早餐的完美去处，让我们在返回密歇根的路上充满活力。 下次我们来辛辛那提，我们一定会直接预订这家酒店！感谢 Lea 和 Soufiane 的善意和礼貌！ （原文） Wow! 5-Stars are not enough! My birthday ended with such pleasantries while staying at this historic Hotel. All I wanted was to see my Detroit Lions play the Cincinnati Bengals, and what a game it was! Afterward, my fiancé surprised me with this beautiful hotel. We drove 4 hours from Michigan, and instead of traveling back immediately, we wanted to rest. Unbeknownst to us, our 3rd party booking agents sent incorrect confirmation numbers for our reservation. We were stuck on hold for hours. Concierge Ms. Lea made sure she spoke with the agency and held our hand through the process. Manager Soufiane went above and beyond to accommodate us after the mishap, though the Hotel was not at fault. These two turned a long night into the most sound sleep I’ve had in weeks! The Kidd Coffee Company inside the hotel was the perfect stop for coffee and a lite breakfast to energize our commute back to Michigan. We surely will be booking directly with this hotel for our next stay in Cincinnati! Thank you Lea & Soufiane for your kindness and courtesy!

（由 Google 翻译）代客泊车的工作人员都非常热情友好，乐于助人。然而，酒店的员工却截然不同。由于房间太热，空调又坏了，我们不得不换了三次房间。最后换到的房间依然很热，不过房间里的风扇稍微缓解了一些。但是，最后一个房间的淋浴间里竟然有霉菌，非常不卫生。我们支付了超过400美元的房费，加上入住时支付的200美元押金，退房时他们竟然还要我们支付19美元。我以后绝对不会再入住这家酒店了。 （原文） All of the workers at Valet were extremely helpful and nice to us. However, the workers at the hotel were not. We had to switch rooms 3 times because of it being so hot and the air not working. The room we were placed in last was still hot, however the fan in the room did help a little bit. But the shower in the last room had mold inside of it. Not sanitary. After paying over $400 for our room PLUS a $200 deposit when we got here, we just checked out and they asked for $19 more. I will not be visiting this hotel again.

（由 Google 翻译）这家酒店的主题非常有趣，装饰风格独特。离动物园很近，开车只需2-3分钟。停车需要付费，需要把车停在车库，然后乘电梯到大堂，再乘另一部电梯到房间。房间干净宽敞。浴室不太干净，毛巾上挂着头发，淋浴间的护发素也用完了。总的来说，这是一次不错的住宿体验，酒店设有健身中心，地理位置优越，去辛辛那提有很多地方都很方便。 （原文） The hotel is super fun themed, lots of unique decor. It is very close to the zoo only a 2-3 minute drive. You do have to pay for parking and have to park in a garage and then take an elevator to the lobby and then take another elevator to the rooms. Rooms were clean and spacious. The bathroom wasn’t as clean there were hairs on the towels hanging up and the conditioner in the shower was empty. Overall is was a good stay there’s a fitness center available and the it is in a location convenient to a lot to do in Cincinnati.

（由 Google 翻译）不拘一格的装饰。房间干净。员工乐于助人。只有一台洗衣机和烘干机。健身房的规模和设备都高于平均水平。热水淋浴，水压高。酒店内的餐厅和酒吧设备齐全。房间和走廊安静安全。车库光线充足，方便自助停车。前台有洗涤剂和洗漱用品可供购买，以防您忘记带。房间里有冰箱和微波炉。你得把食物放进冰箱，冰箱很小。床很软。枕头又大又蓬松。我的缺点是卫生纸和面巾纸用完了，我打电话告诉前台，让他们把我的房间列入清单，进行全面清洁。但一直没有人来。第二天我又打了一次电话，有人来了。但跑到健身房去拿卫生纸很烦人。酒店只有一台洗衣机和一台烘干机，所以有时你得偷偷摸摸地才能用。烘干机坏了，不用花钱，但可以运行几个小时（要注意你的衣服在里面不会缩水）。洗衣机1.5美元，只收25美分硬币。这边的自动取款机不太好用，所以如果打算洗衣服的话，最好从家里带些25美分硬币。装饰很有意思，也很搞笑。 ****** 补充一下，今天早上我的淋浴间里有一只毛茸茸的棕色虫子——又脏又不舒服。我打电话给前台，他们把我的房间加到了维修清单里。住在这里的话，一定要小心。 （原文） Eclectic decor. Clean rooms. Helpful staff. Only one washer and dryer. Gym is above average for size and equipment. Hot shower with high water pressure. On site restaurant and bar is well equipped. Rooms and hallways are quiet and safe. Garage is well lit and easily accessible for self park. Front desk has detergent and toiletries to purchase, in case you forget yours. Fridge and microwave available in room. You have to tetris food to get it in the fridge, its a tiny thing. Beds are soft. Pillows are big and fluffy. My down star is that I ran out of TP and kleenex, and I called to let the desk know so they could my room to the list for a full clean. Nobody ever came. I called again the next day and someone came. But it was annoying to run to the gym to get TP. Property only has one washer and one dryer so you have to stalk it to use it sometimes. Dryer is broken and wont cost anything, but it will run for hours (keep an eye so your clothes dont shrink in there). Washer is $1.50 - quarters only. ATMs don't work so great over here so pack quarters from home if you plan to wash. Interesting and amusing decor. ******Edited to add that my shower had a hairy brown bug in it this morning- unsettling and gross. Called front desk and they added my room to the maintenance list. Watch your step if you stay here.

（由 Google 翻译）房间非常宽敞干净，装饰风格独具一格。我们只是在辛辛那提短暂旅行期间在这里住了一晚，但这家酒店非常完美。床很舒服，但感觉有点小。总的来说，这是一次很棒的体验，一定会再来的。 （原文） Very spacious and clean rooms that provide a different take on decor. We were only here for one night on a quick trip to Cincinnati, but the hotel was perfect. Beds were comfortable but felt a slight bit small. Overall it was a great experience and would definitely come back.

（由 Google 翻译）辛辛那提之行太棒了！我喜欢这家酒店的改造。它位于辛辛那提大学校园和医院附近，位置确实有点偏僻！但是房间设计精良，干净整洁，入住和前台服务也非常好！ （原文） Awesome Cincinnati visit! I love how they transformed this hotel. It’s a totally random location in the middle of UC campus and hospitals! But well designed and clean rooms and excellent check in and front desk!

（由 Google 翻译）这是我们第一次入住辛辛那提的Graduate酒店。下次来这里我们一定会再来的。前台的Alissa不仅热情好客，而且非常亲切友善。我们住的总统套房非常漂亮。折叠沙发里的床和我们的床一样舒服。我们很喜欢房间里有两个卫生间/淋浴间。Fiona's酒吧是喝鸡尾酒的好地方，我们的儿子也很喜欢台球桌。这为我们美好的夜晚画上了圆满的句号。 （原文） The was our first stay at the Graduate in Cincinnati. We will definitely be coming back next time we are in town. Alissa at the front desk was not only welcoming but very personable and kind. We stayed in the presidential suite which was beautiful. The bed in the pull out couch was just as comfortable as our bed itself. We loved having two bathrooms/ showers in the room. Fiona’s was a perfect place to grab a cocktail and our son loved the pool table as well. It was a great end to our night.

（由 Google 翻译）我们全家在辛辛那提研究生酒店（The Graduate Cincinnati）度过了我们跨国公路旅行的第一晚和最后一晚。两次住宿都非常愉快。房间干净、安静，装饰也很漂亮。我们两个晚上都住在菲奥娜家，凯莎（我记得这是她的名字）的服务让我们大吃一惊。可惜的是，她人手不足，但她优雅而细心地处理着，面带微笑地完成了酒吧和食物的订单！我们一定会再来探索辛辛那提，因为研究生酒店给了我们太多惊喜。附言：前台接待也非常热情，但我必须特别感谢凯莎！！！研究生酒店应该给你加薪！！！ （原文） My family stayed at The Graduate Cincinnati the first night and the last night of our cross country road trip. Both stays were exceptionally pleasant. The rooms were clean, quiet and the decor was adorable. We are at Fiona's both nights and we were blown away by the service Keisha (I think that is her name) gave us. She was unfortunately under staffed but held it down with grace and care; fulfilling bar and food orders with a smile! We will definitely be coming back to explore Cincinnati because we were so pleasantly surprised by The Graduate. P.S. the desk reception was very nice too but I have to give a special thank you to Keisha!!! The Graduate needs to give you a raise!!!!

（由 Google 翻译）几周前，我和女儿在这里度过了一个长周末。这里简直是完美的住宿选择！我的小女儿非常喜欢这个房间。房间里还贴心地准备了一些生日礼物，还有一张写给我的便条。很遗憾没能记住我女儿的名字，但前台的每个人都很棒，对我的小女儿也很好。强烈推荐入住这里。 （原文） My daughter and I stayed for a long weekend a couple weeks ago. It was the prefect place for us to stay! My little girl absolutely loved the room. There was a sweet touch of some birthday treats and a note for me as well. I regret not getting names but everyone at the front desk was amazing and so great with my young daughter. Would highly recommend staying here.

很不错的套房，浴室非常舒适！停车也方便！服务员都很热情！赞一个👍

（由 Google 翻译）我们在莱特尔酒店的住宿体验简直太棒了！从抵达的那一刻起，这里的服务就绝对是我们多年来体验过的最好的。我们接触到的每一位员工都热情好客、专业敬业——尤其是代客泊车的那位先生，在我们入住期间一直体贴周到、和蔼可亲。 酒店本身非常漂亮，氛围时尚温馨。我们很幸运地在一天晚上欣赏了现场音乐表演，那真是太棒了——如此特别的体验让我们的住宿更加难忘。 我们尤其喜欢屋顶酒吧区。景色、氛围、饮品——一切都是一流的！ 感谢莱特尔酒店，让我们度过了一段美好的时光。我们已经在计划下一次旅行了，并且会永远推荐我们的朋友和家人来这里住宿。辛辛那提的瑰宝！ ——凯特·P. （原文） Our stay at The Lytle Hotel was nothing short of incredible! From the moment we arrived, the service was truly some of the best we’ve experienced in years. Every staff member we interacted with was warm, welcoming, and professional — especially the gentleman at valet, who were so thoughtful and kind throughout our visit. The hotel itself is absolutely beautiful, with a stylish and inviting atmosphere. We were lucky enough to catch the live music one evening, and it was phenomenal — such a special touch that made our stay even more memorable. We especially loved the rooftop bar area. The views, the ambiance, the drinks — all top-notch! Thank you, Lytle Hotel, for an amazing stay. We’re already planning our next trip and will forever be referring our friends and family to stay here too. A true Cincinnati gem! — Kate P.

（由 Google 翻译）太棒了！四个朋友从密歇根赶来观看一场足球比赛！工作人员也很棒。 简直不能再好了，房间超级干净，晚上也很安静！饮料很棒，食物也很棒！我一定会再住这里的！真的，这是我住过的最好的酒店！感谢所有工作人员，是你们让我们的旅程更加美好！ （原文） Absolutely amazing! 4 friends traveled from Michigan for a football game! The staff. Couldn't have been any nicer, The rooms were amazing very clean And quiet during the night time! The drinks were good and the food was great! I will definitely stay there again! Seriously, The best hotel I have ever stayed in! Thank you to all the staff you made our trip That much better!

（由 Google 翻译）莱特尔公园酒店简直棒极了！前台的乔丹非常热情友好，帮我们办理了入住手续。我们的房间还没完全准备好，所以他给了我们一张饮料券，让我们在等待期间可以喝点东西。房间非常干净舒适。当天晚上，我们乘坐酒店提供的免费凯迪拉克凯雷德接送车往返当地一家餐厅用餐。司机非常友善，还给我们推荐了餐厅的菜品。第二天早上，我们在酒店餐厅享用了早餐，服务员非常热情周到，食物也烹饪得恰到好处。 我对这家酒店和我们的入住体验都非常满意。如果以后有机会再来辛辛那提，我一定会毫不犹豫地再次入住这家酒店。强烈推荐！ （原文） The Lytle Park Hotel was nothing short of amazing. Jordan at the front desk was extremely pleasant and helped us get checked in. Our room wasn't quite ready yet so he offered us a drink voucher while we waited. When we got to our room it was very clean and very comfortable. Later that evening, we took advantage of the complimentary Escalade shuttle to and from dinner at a local restaurant. The driver was very pleasant and gave us menu tips for the restaurant. The next morning we had breakfast at the restaurant and our server was wonderful and the food was prepared perfectly. I have nothing but positive things to say about the hotel and our experience. If we're ever in Cincinnati again, I would quickly book a room at this hotel. Highly recommend.

（由 Google 翻译）没能在这里多待一会儿，我真是郁闷到难以言表。我只在这里待了12个小时，感觉自己被骗了。我的房间很棒，工作人员服务周到，但我对酒店的具体位置不太确定，毕竟我来这里只是为了看一场红军的比赛。我唯一不满的其实是代客泊车服务。我到的时候，告诉他们（不止一次）我凌晨3:30出发，他们说不用担心，会把我的车停在楼上，方便我取车。结果到了约定的时间，我的车却不见了。可怜的前台工作人员不得不冒雨冒险去找。只等了大概10分钟。 （原文） I cannot tell you how disappointed I am that I didn’t get to spend more time here. I was only here for 12 hours, and I feel cheated. My room was fantastic, the staff was on point, I’m not 100% sure of the location, I was only in town for a Reds game. My lone complaint was actually with the valet parking. When I arrived, I let them know (more than once) that I’d be leaving at 3:30am, they said not to worry, they’d leave my car up top for easy access. Of course at the appointed time, my car was nowhere to be found. The poor front desk man had to venture off in the rain to find it. Was only about a 10 minute wait.

（由 Google 翻译）在屋顶观景酒吧参加了一场私人活动；我们拥有专属的户外露台，轻松容纳了47位宾客。酒吧团队热情友好，耐心细致，景色也很棒，让我们在九月底度过了一个非常轻松的周五晚上。我没有入住房间，所以无法评价，但如果您想要一些特别的体验，我推荐这家酒吧。通往酒店的路要经过一个带喷泉的美丽小花园，尽管距离市中心仅几分钟路程，但这更增添了酒店静谧的氛围。 （原文） Attended a private event in the roof top vista bar; we had the outside deck to ourselves which easily accommodated the 47 guests. The bar team were friendly and patient and the views were great, so we had a very relaxed Friday evening at the end of September. I didn't stay in the rooms so can't comment on those but would recommend the bar if you want something a bit special. The approach to the hotel is through a small pretty garden with a fountain, which adds to the feel of this being quietly nestled away despite being just minutes from down town action.

（由 Google 翻译）我写这封信是为了表达我最近在莱特尔公园傲途格精选酒店 (The Lytle Park Hotel, Autograph Collection) 的住宿体验深感失望。虽然首先我想承认酒店员工非常友善，而且显然已经尽力做到最好，但酒店人手严重不足，未能达到高端万豪酒店应有的宾客体验标准。 每晚650美元，我期望能享受到卓越的住宿和服务。可惜的是，我的体验远未达到我的期望。 客房清洁服务令人无法接受。抵达后，发现马桶座圈背面有尿液，而且在我们入住期间一直没有清理。客房服务员只清理了一些脏毛巾，其他毛巾散落在房间各处，也没有更换。我们入住期间，毛巾都不够用。 屋顶酒吧的使用非常有限。我们选择这家酒店就是为了享受屋顶酒吧的体验，但我们入住的三个晚上中，有两个晚上酒吧因婚礼而关闭。虽然我知道场地都租出去了，但如果能提前告知我们，在我们入住期间大部分时间都无法使用，那才算是礼貌又专业的体现。 餐饮服务混乱，管理不善。周六早上，我们被拒绝在餐厅就座，只被要求和孩子们一起坐在吧台。等了40分钟，酒保只说了一句“我马上就来”，我们就离开了，甚至连水都没拿到就离开了。餐厅空无一人，却拒绝客人就座——显然是因为人手不足。 看完狮队比赛后，我们想去吃晚餐，结果又出现了同样的问题。餐厅又关门了，吧台也坐满了，孩子们晚上10点就坐在吧台了，这太不合适了。我们被迫在大堂的沙发上用餐，即使这样，食物也等了很久。我们点了四个披萨，却被告知由于食材不足，只能做三个。这简直令人无法接受。 公共区域的清洁工作被忽视了。我们离开的那天早上，大堂的桌子和柜台明显很脏，家具上还有意大利辣香肠和酒渍。显然，昨晚没人打扫过。 这次体验远远低于我对万豪酒店的期望，尤其是在一家豪华酒店。我非常失望，希望您认真对待这条反馈，改进酒店的运营。 （原文） I am writing to express my deep disappointment with my recent stay at The Lytle Park Hotel, Autograph Collection. While I want to begin by acknowledging that the staff on-site were kind and clearly doing their best, it was evident that the hotel was severely understaffed and not managing guest experiences to the standard expected of a high-end Marriott property. When paying $650 per night, I expect exceptional accommodations and service. Unfortunately, my experience fell far short of that. Housekeeping was unacceptable. Upon arrival, there was urine on the back of the toilet seat, which remained uncleaned throughout our stay. The maid removed only some dirty towels, left others scattered around the room, and failed to replace them. We were left without ample towels for the duration of our visit. Rooftop bar access was extremely limited. We chose this hotel specifically for the rooftop experience, yet it was closed for weddings on two of our three nights. While I understand venues are rented out, it would have been courteous and professional to inform us in advance that we would not have access during most of our stay. Dining service was chaotic and poorly managed. On Saturday morning, we were denied seating in the restaurant and told to sit at the bar with our children. After waiting 40 minutes and only being told “I’ll be right with you” by the bartender, we left without even receiving water. The dining room was empty, yet guests were being refused seating—clearly due to understaffing. This issue repeated itself after the Lions game when we attempted to have dinner. Again, the dining room was closed, the bar was full, and children were seated at the bar at 10 PM, which is not appropriate. We were forced to eat on the lobby couch, and even then, the food took a long time. We ordered four pizzas but were told only three could be made due to lack of ingredients. This is simply unacceptable. Cleanliness in public areas was neglected. On the morning of our departure, the lobby tables and counters were visibly dirty, with pepperoni and wine stains on the furniture. It was clear that no one had cleaned overnight. This experience was far below the standards I expect from Marriott, especially at a luxury property. I am severely disappointed and hope that you take this feedback seriously to improve operations at this location.

（由 Google 翻译）我还没有在那里住过，但我已经预订了。这只是为了在你预订之前警告其他人...如果你取消预订，他们会收取 50 美元的取消费，坦率地说，我觉得这很蹩脚，但它位于他们网站上政策的底部。所以……在预订之前一定要确保你真的想住在这里，因为在阅读了有关这个地方的一些评论并看到该地区其他酒店的价格后，我会立即取消预订。如果有人取消当天或三天左右的时间，我可以理解，但向想要取消一个月的人收取这笔费用似乎是敲诈勒索。无论如何我可能会取消...并让他们保留 50 美元。我不想把剩下的钱花在这样做的公司上。坦率地说，我觉得这真的很烦人，如果你打算使用他们的服务，那么开始创业并不是一个好的开始。 编辑：回应您的回复。 其实这并不标准。有很多地方不收取一个月的取消费。如果爱彼迎可以在我抵达日期前几天免费取消某人家中的房间，那么我对您无法这样做的原因感到困惑。 这是一个入职问题……您犯了一个常见的错误，即在客户走进您的前门之前就激怒他们。一开始就不是一个好印象。在吸引客户时，重要的是要使其尽可能简单和方便。如果您觉得您需要向某人收取 50 美元才能让他们的预订保留一个月，而您却位于黄金地段并且是一家评价如此高的酒店，那就有点不对劲了。 要么你的产品或服务没有提供足够的价值 - 并且无法填满你的 9 个房间，要么这不是因为取消而损失金钱 - 例如 - 这是你无需做任何事情就能骗取人们的另一笔收入来源。 所以，不，我不会把它拿下来。其次，如果你不打算退还我的钱，那么你就得到了 50 美元的糟糕广告，而我只是躲过了一劫。 （原文） I haven't stayed there yet but I did make a reservation. This is just to warn everyone else before you do make a reservation... They charge a $50 cancelation fee if you cancel your reservation which frankly I find very lame but it is there at the bottom of their policy on their website. So... make damn sure you actually want to stay here before making the reservation because after reading some of the reviews about this place and seeing the prices of other hotels in the area I would have canceled immediately. I can understand if someone canceled the day of or within three days or so but applying this fee for someone who wants to cancel a month out seems like extortion. I may just cancel anyway... and let them keep the $50. I am not feeling like spending the rest of money with a company that does this. Frankly, I find it really irritating and it's not a great foot to start off on with a business if you are going to be using their services. EDIT: In response to your response. It's actually not standard. There are lots of places that do not charge a cancellation fee a month out. If airbnb can offer free cancellations up to a couple days before my arrival date for a room in someone's home - then I am mystified at the reason that you are unable to. This is an onboarding issue... and you are making the common mistake of irritating your customers before they ever walk through your front door. Not a good impression to start with.. When onboarding a customer it's important to make it as easy and as convenient as possible. If you feel like you need to charge someone $50 to keep their reservation a month out when you are in a prime location and are such a highly rated hotel - something is amiss. Either you aren't offering enough value with your product or service - and cant fill your 9 rooms, or this isn't about losing money due to a cancellation - like for instance - it's another stream of income for you to make off people without having to do anything. So, no I am not taking this down. And Secondly, if you aren't going to refund my money, then you just got $50 of bad advertising and I just dodged a bullet.

（由 Google 翻译）我们度过了一段美好的时光，沃利热情好客。酒店本身非常独特，充满了艺术气息和建筑细节。家具布置得非常周到，非常漂亮（我很欣赏车库里甚至还有枝形吊灯，非常有趣可爱！）。步行范围内有很多商店、酒吧和餐厅，所以你再也找不到比这里更好的位置了。 （原文） We had an amazing stay, and Worley was very hospitable. The hotel itself is extremely unique with a lot of art and architectural detail. The furnishings are thoughtful and beautiful (I appreciated that there are even chandeliers in the garage, very funny and cute!). There are tons of businesses, bars, and restaurants within walking distance, so you couldn't ask for a better location.

（由 Google 翻译）如果您需要在辛辛那提找一家酒店，却不住在这里，那您就错过了。这里很漂亮——一栋浪漫的老建筑，经过精心呵护和翻新。屋顶露台干净舒适，私密性也很好。酒店房间舒适、干净，交通便利。餐厅周末人很多，所以请提前计划并预订。服务一流，价格合理。此外，您的爱车停放在枝形吊灯照亮的车库里，绝对安全。谢谢！ （原文） If you need a hotel in Cincinnati and you don’t stay here, you will miss out. This place is beautiful - a romantic old building that has been cherished and updated. The rooftop patio is clean and comfortable and private. The hotel rooms are comfortable, clean, and convenient. The restaurant is crowded on the weekends, so plan ahead and get a reservation. The service is excellent, and the rates are reasonable. All this, and your car will be safe in a garage lit by chandeliers. Thank you!

（由 Google 翻译）卧室非常闷热，只有一台空调来降温。床单上面像薄纸一样粗糙。床很舒服，房间干净漂亮。卫生间没有与地板连接，这令人担忧。我和父亲共用拉赫玛尼诺夫演奏厅。最大的问题是我们的车和另一辆车被撬了，窗户都碎了。工作人员尽力帮我们清理车厢，把所有东西都放回原位。除了让我们待到很晚才能把东西清理干净，并用垃圾袋盖住掉落的窗户外，没有其他补偿。如果车没被撬，我会说这是一次四星级的住宿。氛围宜人，餐厅很棒，员工很棒。 ——修改一下，他们确实从我们的总账单中扣除了50美元作为补偿。更换窗户花了400美元。 （原文） Bedroom was extremely hot with only one air conditioner to cool down the room. Bedsheets were like tissue paper on the top side, so very rough. Comfortable bed, clean, and beautiful room. Toilet was not connected to the floor, which was concerning. Me and my father shared the rachmaninoff room for context. The biggest problem though was the fact that our car, and another car were broken into with the window shattered. The staff tried their best to help us clean up the cars and get everything back into place. Other than letting us stay as late as it took to get things cleaned up, and a trash bag to cover the missing window, there was no other compensation. If the car wasn't broken into, I would say it to be a four star stay. Lovely atmosphere, amazing restaurant, great staff. -Edit, they did compensate by subtracting $50 from our total bill. The window took $400 dollars to replace.

（由 Google 翻译）真是一栋很酷的老建筑，装修得真漂亮。19世纪晚期的建筑风格，4米高的天花板，古董家具。楼下还有一家很棒的餐厅。重要的是，价格符合我的预算。整个街区都在变得时尚起来。我打算下次来辛辛那提时再住这里。 （原文） Such a cool old building, so nicely decorated. Late 1800s architecture, 4 meter ceilings, antique furnishings. And a great restaurant downstairs. Importantly, the price fits my budget. This whole neighborhood is in the process of becoming quite trendy. I plan to stay here again on my next visit to Cincinnati

（由 Google 翻译）这家精品酒店从大堂到客房都堪称艺术品。入住手续办理很便捷。房东热情好客，乐于助人。如果您需要高安全性的停车位，停车场值得额外付费。酒店地处市中心。 （原文） This boutique hotel is a piece of art from the lobby to the rooms. Check in was easy. Hosts were very helpful and welcoming. Parking garage is worth the extra money if you want high security parking. Located centrally.

（由 Google 翻译）从来没有人来为我们办理入住手续。这尤其令人恼火，因为酒店发短信询问我什么时候到达，我给出了（准确的）30 分钟到达时间，尽管那天我们到达之前已经开了 350 英里。在我们到达的时间内出现了，但酒店里一个人也没有（我查过了）。给酒店发短信，被告知经理在路上，离酒店有 10 分钟的路程。在空荡荡的酒店里等了 15 分钟，发短信问她在哪里，她说她还要 8 分钟才能到？就像，我明白，事情会发生，但至少要诚实地告诉我们你会迟到 30 分钟？太不专业了，尤其是当我似乎更关心做一个有礼貌的客人（并准时到达）而不是他们关心做一个主人的时候。 （原文） No one ever showed up to check us in. This is especially annoying because the hotel texted me asking what time I'd arrive, and I gave an (accurate) 30-minute window for our arrival, even though we were driving 350 miles that day before arriving. Showed up in our arrival window, and there was not a single person anywhere in the hotel (I checked). Texted the hotel and was told the manager was in traffic 10 minutes away. Waited 15 minutes in the empty hotel, texted asking where she was, and she said she was still eight minutes away? Like, I get it, things happen, but at least be honest about the fact that you're going to be 30 minutes late for our arrival? So unprofessional, especially when it seems like I cared a lot more about being a courteous guest (and arriving promptly) than they cared about being a host.

（由 Google 翻译）我们在卡温顿酒店度过了婚礼周末！我们在Eva G Farris宴会厅举行了婚礼彩排晚宴，并预留了房间让宾客们整个周末都住在卡温顿酒店！ 我们对卡温顿酒店感激不尽！彩排晚宴期间，工作人员非常周到，食物和饮料也非常棒！Jennifer是我们晚宴当晚的首席宴会经理，她太棒了！我们在策划活动时也和Tory合作过。她非常乐于助人，使整个策划过程非常顺利！ 酒店很漂亮，工作人员非常友好，在我们需要的任何方面都提供了帮助！所有外地来的客人都对酒店赞不绝口！我们住在酒店北区，用了两间套房作为准备室。酒店北区是一个美丽的补充。我们强烈推荐您在卡温顿酒店举办您的下一次活动！ （原文） We used the hotel Covington for our wedding weekend! We had our rehearsal dinner in the Eva G Farris Ballroom and we had a room block for our guests to stay at hotel Covington the entire weekend!! We cannot thank hotel Covington enough! The staff during our rehearsal dinner were so attentive and the food and drinks were amazing!! Jennifer was the lead banquet manager for the night of our dinner and she was awesome! We also worked with Tory while planning our event. She was so helpful and made the entire planning process go smoothly! The hotel is beautiful, and the staff was so kind and helpful in any ways we needed! All of our out of town guests had nothing but great things to say about the hotel! We stayed over in the north section of the hotel and used two of the suits as our getting ready rooms. The hotel north section is a beautiful add on. We definitely recommend using Hotel Covington for your next event!

（由 Google 翻译）我和丈夫在这里度过了一段难忘的时光。工作人员、氛围、精致的客房和舒适度，以及工作人员满足我们要求的方式，都无与伦比。我们需要一台微波炉，服务员把一台一直送到了我们的房间。他们满足了我们所有的需求，早餐也非常棒。房间的视觉效果令人叹为观止。我强烈推荐入住这里！ （原文） My husband and I had an incredible experience here. The staff, the ambiance, the exquisite rooms and comfort, and the way the staff accommodated our requests was second to none. We needed a microwave and the valet gentleman brought one all the way up to our room. They saw to all our needs and the breakfast was also amazing. The space is visually stunning. I would HIGHLY recommend staying here!

（由 Google 翻译）这周我们在科文顿酒店住得很愉快。我们入住的是豪华天际线套房。套房非常干净、宽敞、安静。房间布局和床都很舒适。大露台也很漂亮。我们可以看到一小片城市景观。我们的房间位于北楼。如果您需要咖啡、早餐、健身房、前台等服务，您必须走到酒店的另一栋楼。北楼的服务台好几次都没开。酒店的外门一直开着，让人感觉安保措施很差。这家酒店缺少一些奢华的体验。没有人帮忙搬行李或看守前门。总的来说，这是一次非常愉快的体验，如果有一张酒店地图会很有帮助，尤其是在北楼，这样可以知道各个地方的位置以及如何到达。 （原文） We enjoyed our stay at Hotel Covington this week. We stayed in the Luxury Skyline Suite. The suite was very clean, spacious and quiet. The layout of the room and the bed were very comfortable. The large terrace was very nice. We had a small city view. Our room was located in the North building. If you wanted service for example, coffee, breakfast, gym, front desk, you would have to walk over to the other building of the hotel. Several times the North desk was not open. The exterior doors would be open to the hotel at all times, which made security feel minimal. The hotel is missing a few luxury experiences. There's no-one to help with luggage or monitoring the front doors. Overall a very nice experience, would be helpful to have a map of the hotel especially if in the North building to know where places are and how to get there.

（由 Google 翻译）建筑很漂亮，地理位置优越。房间宽敞，床铺舒适，浴室设计精良。房间拥有大窗户和高挑的天花板。房间内备有冷饮和小吃，并附有标价菜单，方便客人享用。夜晚房间非常安静，睡眠不受干扰，几乎听不到其他客人或交通噪音。酒店内设有Coppin's餐厅和一家早间咖啡吧，附近还有几家当地餐厅。每天聆听教堂的钟声，感觉很惬意。酒店整体氛围温馨宜人。酒店不提供代客泊车服务，需自行停放在隔壁的公共停车场，停车场与酒店本身不相连。步行即可快速到达侧门。**建议客房内提供咖啡机，方便客人深夜享用咖啡，因为楼下的咖啡吧上午11点就关门了。另外，在天气较冷的日子/夜晚，房间会有些通风，所以我们需要拉上窗帘来保持室内温度。除此之外，这里是一个舒适的休憩之所。 （原文） Beautiful building. Great location. Rooms are spacious. Beds are comfortable. Bathroom well designed. Large windows and high ceilings. Room comes stocked with cold beverages and snacks with menu showing prices for guests. Nice touch for convenience. Rooms are very quiet at night. Sleep undisturbed. Minimal noise from guests or traffic. Coppin’s restaurant and a morning coffee bar on sight as well as several local restaurants nearby. Enjoyed the sounds of the church bells ringing daily. Very welcoming and pleasant atmosphere all around. No valet, self park in public garage located next door, not connected to the hotel itself. Quick walk to side entrances. **Recommend in room coffee options for late night coffee, as the coffee bar downstairs closes at 11 a.m. Also the rooms are a bit drafty on cooler days/nights so we had keep the curtains drawn to maintain heat in room. Other than that it is a cozy retreat.

（由 Google 翻译）科文顿酒店 (Hotel Covington) 将优雅、历史与现代元素完美融合，营造出无与伦比的美感。酒店的每个角落都经过精心设计——迷人、精美、令人心旷神怡。工作人员热情周到，服务热情周到，令人倍感温暖和个性化。我们的房间舒适温馨，设施一流，还有令人愉悦的额外服务，让入住体验倍感特别。科文顿酒店 (Coppins) 提供美味的早餐、午餐和晚餐，周围环境优美宜人。无论您是被其历史魅力还是现代精致所吸引，科文顿酒店 (Hotel Covington) 都能为您带来美好而难忘的体验。 （原文） Hotel Covington perfectly blends elegance and history with a modern touch, creating an aesthetic that is truly unmatched. Every corner of the hotel feels thoughtfully designed—charming, pretty, and incredibly inviting. The staff is exceptionally friendly and attentive, making the service feel genuinely warm and personal. Our room was comfortable and cozy, with excellent amenities and delightful extra touches that made the stay feel special. Coppins has excellent food and drinks for breakfast, lunch, and dinner, all while being surrounded by such a beautiful vibe. Whether you’re drawn to its historic charm or its contemporary sophistication, Hotel Covington offers an experience that’s both beautiful and memorable.

（由 Google 翻译）其他人可能会有不同的体验，但我们的房间很旧，确实需要翻新。房间很干净，所有设施都能正常使用，但油漆剥落，东西也破旧不堪。总之，与价格不符，远不如预期。也许如果你一年只住酒店50周，会觉得这里还不错。大堂里弥漫着一股陈旧的香水味。真希望像赌场那样，能注入一些臭氧或氧气来清新一下。 服务很棒，每个人都很友善、礼貌且乐于助人。 酒店位置还可以，步行即可到达外面的餐厅、啤酒厂等等，但距离治安较差、财产犯罪率较高的地区也只有几个街区，所以停车步行时要考虑到这一点。 酒店内设有酒吧和餐厅，所以你不用离开酒店。在我们入住的那个周末，我们看到了三四场婚礼。 如果这条评论对你有帮助，请点赞👍或标记为有用❤️。 （原文） Others might have a different experience but our room was old and really in need of a makeover. It was clean and everything worked but the paint was chipped and stuff was just beat up. Just not really as nice as the price would have you believe. Maybe if your not in hotels 50 weeks out of the year this would be nicer. The lobby smelled like old stale perfume. If could use some pumped in ozone or oxygen to freshen things up like in a casino. The service was great, everyone was nice and polite and helpful. The location was ok being close and walkable to outside restaurants, breweries etc but only blocks away from above average violence and property crime so keep that in mind as you park your car and walk around. The do have an active bar and restaurant on site so you don't have to leave and we saw maybe 3 or 4 weddings on the weekend we were there. Give this review a like👍 or mark as helpful ❤️ if this info helps you.

（由 Google 翻译）虽然我和伴侣很喜欢阳台套房，而且已经住过两次了，但床垫太糟糕了！根本睡不着。没有支撑，我们俩都滚到了中间。这么棒的壁炉和阳台，床垫这么差，真是可惜。请换更硬/更新的床垫。房间也比较小，但除此之外，还是推荐。 （原文） While my partner and I do love the balcony suite & have been here twice now, the mattress is horrible! Literally cannot sleep on it. No support and we both rolled right into the middle. With such an incredible firepit & balcony, it's a shame the mattress is so bad. Please put firmer/newer mattresses. Room is also quite small but otherwise, recommend.

（由 Google 翻译）太棒了！我和两个姐姐在这里住了一周，对酒店和餐厅的方方面面都非常满意。 我们都八十多岁了。我行动不便，所以住的是带步入式淋浴间的无障碍客房。我的姐姐们共用一间带两张大床和壁炉的房间。她们都很可爱，设施齐全。 工作人员很棒。整个玛丽蒙特村都充满魅力！ （原文） WONDERFUL! My two sisters & I spent a week here and were very pleased with every aspect of the hotel & restaurant. We are all in our 80's. I'm mobility challenged, so I stayed in the accessible room with a walk in shower. My sisters shared a room with two queens & a fireplace. They were both lovely & had every convenience. The staff was great. The entire Mariemont Village was charming!

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 贝斯特韦斯特马里蒙特高级酒店 (Best Western Premier Mariemont Inn) 绝对独一无二！从您踏入酒店的那一刻起，便会被其魅力、优雅和温馨的氛围所包围。酒店的建筑和装饰让您仿佛置身于一个舒适的欧洲小镇，而设施却现代而奢华。客房一尘不染，设计精美，舒适无比。员工热情友好、专业周到，竭尽全力让您的入住体验更加完美。从氛围到服务，每一个细节都体现了酒店的真诚关怀和卓越品质。这绝对是辛辛那提地区最棒的酒店体验之一。强烈推荐！ （原文） ⭐️⭐️⭐️⭐️⭐️ The Best Western Premier Mariemont Inn is truly one of a kind! From the moment you walk in, you’re surrounded by charm, elegance, and warmth. The architecture and décor make you feel like you’ve stepped into a cozy European village, yet the amenities are modern and luxurious. The rooms are spotless, beautifully designed, and incredibly comfortable. The staff are welcoming, professional, and go out of their way to make your stay special. Every detail — from the ambiance to the service — reflects genuine care and quality. Easily one of the best hotel experiences in the Cincinnati area. Highly recommend!

（由 Google 翻译）房间很干净，我很喜欢这家酒店的特色。老蒂米做得真好。街区安静优美，感觉很安全。我只希望房间里有微波炉和带冷冻室的冰箱，不过细节方面还是不错的。我也很喜欢酒店的淋浴，真是太棒了！ （原文） The rooms were clean, and I adored how much character the hotel has. Very well done old timy. The neighborhood is quiet and beautiful and felt pretty safe. I only wish the room had a microwave and a fridge with a freezer, but small details. I loved the shower too, what a treat!

（由 Google 翻译）我和妻子在结束周年纪念假期回家的路上，在这里度过了一个晚上。酒店的建筑风格、大堂和房间都令人叹为观止。我们在酒店餐厅享用了晚餐和早餐，两顿饭都很美味。食物和饮料都很棒，而且价格非常合理，份量和品质都很好。我们都非常享受这次住宿，并计划再次入住。 （原文） My wife and I spent the evening here traveling home from our anniversary vacation. The architecture of the building, the lobby, and the room was stunning. We are both dinner and breakfast at the hotel restaurant, and both meals were delicious. The food and drinks were both amazing and very reasonably priced for the portions and quality. We both absolutely loved our stay and plan on returning again.

（由 Google 翻译）很棒的住宿体验。我在这里住过几次。餐厅和酒吧都很棒。我的结婚戒指丢在健身房的划船机旁边了。他们找到了戒指并寄到了我家。非常感谢前台工作人员！ （原文） Great stay. I’ve stayed here a few times. Restaurant and bar is good. I lost my wedding ring here by the rowing machine in the gym. They were able to locate it and send it to my house. Much appreciated front desk staff!

（由 Google 翻译）这里氛围绝佳，是享受优雅夜晚的理想之选。无论您是购物、外出用餐，还是想体验奢华的住宿，这里都是绝佳之选。房间内部装潢华丽，配有壁炉，环境安静私密。 （原文） Fantastic ambience for a beautiful, classy evening. If you are shopping, going for dinner, or the luxury to book a room. It is outstanding. The rooms are gorgeous inside, fireplace, very quiet and private.

（由 Google 翻译）总体来说，住宿体验很棒。房间非常干净。问题是我们睡觉时空调温度设定在67度，醒来后发现是78度。退房时我告诉前台小姐，她说他们知道这个问题。我的问题是，为什么你们安排我们住有这个问题的房间？如果是整个酒店的问题，为什么不修好，或者至少让客人知道？在贝斯特韦斯特酒店，工作日晚上要付220多美元，空调应该可以整晚正常运转。如果你想住得舒服，建议去别家，因为他们的空调不太可靠，而且前台也不在乎。 （原文） Overall nice stay. The room was very clean. Issue was when we went to bed the ac unit was set at 67, woke up and the room was 78. When I told the front desk lady at check out she said they knew this. My question is why did you put us in a room with that issue, and if it's the whole hotel why haven't you fixed it or at the least let your guests know it's an issue? For over $220 on a weeknight for a best western, the ac unit should work all night. If you want a comfortable stay , you might go elsewhere as their ac unit isn't reliable, and they dont care at the front desk.

（由 Google 翻译）我最近因为一场喜剧表演入住了这家酒店，这次体验的感受很复杂。好的一面是，酒店地理位置优越，前往演出场地非常方便。然而，房间本身却有明显的磨损痕迹，考虑到酒店的声誉，这多少让人有些失望。 我们遇到的一个主要问题是代客泊车服务。入住时，我们被告知虽然我们已经登记入住，但无法使用代客泊车服务。这种混乱的情况确实令人沮丧，不过我联系了前台，谢天谢地，他们很快就解决了代客泊车的问题。 我们入住期间，酒店里正好有一场婚礼，虽然婚礼也带来了一些麻烦，但气氛却很热闹。令我惊讶的是，我在酒吧喝了一杯双份烈酒竟然要花70美元，而就在几个小时前，我才花了35美元买的。这个价格差得太离谱了，让我感觉自己被占了便宜。调酒师似乎对周围的混乱漠不关心，这也无济于事。总的来说，虽然地点和活动都很不错，但服务和价格的不一致无疑是影响我入住体验的一大缺点。 （原文） I recently stayed at the hotel for a comedy show, and I have mixed feelings about the experience. On the positive side, the location was fantastic, making it convenient to get to the venue. However, the room itself showed significant signs of wear and tear, which was a bit disappointing given the hotel's reputation. One of the major issues we encountered was with valet parking. Upon checking in, we were informed that we wouldn’t have access to the valet service, despite being registered guests. This confusion was quite frustrating, but I reached out to the front desk, and thankfully, they were able to resolve the valet parking issue quickly. During our stay, there was also a wedding taking place at the hotel, which created a lively atmosphere, although it did lead to some complications. I was surprised to find that I had to pay $70 for a double shot of alcohol at the bar, particularly since I had purchased the same shot just a few hours earlier for only $35. This difference was crazy and left me feeling a bit taken advantage of. The bartender seemed somewhat indifferent to the chaos around him, which didn’t help the situation either. Overall, while the location and event were enjoyable, the inconsistencies in service and pricing were definitely drawbacks that affected my stay.

（由 Google 翻译）地理位置优越，靠近Paycor和GABP体育场以及众多餐厅。但房间破旧不堪，污渍斑斑，而且清洁不到位。我们三次要求更换毛巾，因为每次提供的毛巾要么很脏，要么有破洞。几乎所有你能摸到的地方（门把手、窗帘、灯开关、椅子）都有难看的污渍。他们提出换房，但新房间也一样脏。这个价格，不应该这么糟糕。下次我们会选择Airbnb。 （原文） Great location for the Paycor and GABP stadiums and lots of restaurants. But the room is run down, stained, and not cleaned well. We called three times for different towels bc each time they were gross or had holes . Nearly every spot you put your hands (door handles, curtains, light switches, chairs) had nasty stains. They offered to switch rooms, but that one was just as dirty. For this price, it shouldn’t be this gross. Next time we’ll try an Airbnb

（由 Google 翻译）我原本和家人预订了几个晚上的房间，观看红人队的比赛。他们安排我在屋顶酒吧欣赏美景。由于家里有人即将离世，我不得不另外预订，因为我们不知道具体日期。前台工作人员非常理解并乐于助人，解决了复杂的预订流程，他们还好心地想办法让我们在同一个房间里住了五天。这五天里，包括Karen、Shower、Seth和其他客人。Bradd和Peyton在行李搬运、代客泊车以及方方面面都提供了无微不至的帮助。入住期间，我很少下楼吃早餐，但我丈夫说食物很棒，Johanna和Latasha也给他留下了深刻的印象，他还很喜欢主厨Angie。Sammie在屋顶酒吧的用餐体验再次证明了我们在这家酒店各个方面都享受到了优质的服务。不仅屋顶的景色，从餐厅外的庭院欣赏宝洁的两座大厦也非常漂亮。我告诉我丈夫——如果我必须住酒店的话，这就是我想要住的酒店。 （原文） I originally made a reservation with family for a couple nights for a Reds game. They had me at the beautiful view from the rooftop bar. Due to an impending death in the family, I had to add separate additional reservations, since we didn’t know exactly when the death would occur. The front desk staff was very understanding and helpful through the complicated reservations, and they kindly figured out a way to keep us in the same room for 5 days. This included Karen, Shower, Seth, and others. Bradd and Peyton could not have been more helpful with luggage, valet parking, and general kindness in many ways. I didn’t go down for breakfast much over the course of our stay, but my husband said the food was great, and he was impressed with Johanna, Latasha, and he loved Angie, the chef. Sammie at the rooftop bar was another example of the excellent service we received in every aspect of this hotel. Not only the rooftop view, but the view of the two P&G towers from the courtyard outside the dining room was also quite nice. I told my husband that — if I ever had to live in a hotel, this is the one I would want to live in.

（由 Google 翻译）对于我们在辛辛那提的两晚住宿来说，这间酒店还算不错。我们来这里是为了观看孟加拉虎队的公开训练。我们可以轻松步行到体育场，也可以穿过紫色人行桥进入纽波特。两个地方都只需20分钟。 房间很干净。当然，它们需要彻底清洁，但我对清洁的要求很高，所以房间已经很不错了。 入住和退房都非常方便快捷。之前关于折叠床的问题沟通上出现了一些误会，但很快就解决了。 早餐很棒。 我们没有使用代客泊车服务，但仍然能够快速地装卸行李，并找到停车位。 床比较硬，枕头很薄但很柔软。 工作人员很友好。 总而言之，我们度过了一个愉快的周末！ （原文） This was fine for our 2 night stay in Cincinnati. We were in town for the Bengals open practice. We were easily able to walk to the stadium as well as over the purple people bridge into Newport. It was about a 20 minute to both places. The rooms were clean. They certainly could use a good deep cleaning, but I have pretty high standards for clean and they were pretty good. Check in and check out was extremely easy and quick. There was some miscommunication about a rollaway bed, but it was rectified quick. Breakfast was wonderful. We did not use the Valet service and were still easily able to unload and load our luggage quick and find parking. Beds are more on the firmer side and the pillows are very thin but soft. Staff was friendly. Overall we had a great weekend!

（由 Google 翻译）办理入住的工作人员还不错，其他工作人员和早餐都很棒。地理位置优越，靠近体育场，街对面就是漂亮的公园。房间宽敞干净。虽然在其他地方住过更舒适的床，但这家的床很结实，晚上睡得很好。公园。推荐。 （原文） Check in staff was ok, rest of the staff and breakfast was wonderful Good location to stadium nice park across the street. Room was big and clean. Have had more comfortable beds at other locations but it was solid and had a good nights sleep. Park. Would recommend.

（由 Google 翻译）这家酒店地理位置优越，环境优美。工作人员热情友好。我唯一的建议是窗户看起来有些脆弱。我确信它们比看起来要坚固，但这确实让我在旅途中有点担心，因为我家的小孩喜欢爬东西。我把所有东西都移开了，这样他就没法爬到窗户上了。如果酒店能考虑升级窗户，使其更加坚固，我将不胜感激。 （原文） This beautiful hotel is situated in a great location. The staff is incredibly friendly and kind. My only suggestion is that the windows appear frail. I’m sure they’re stronger than they look, but this made me a bit anxious during my trip because my toddler likes to climb on things. I moved all objects away so he couldn’t try to climb to the window. I would appreciate it if the building would consider updating the windows to be more reinforced.

（由 Google 翻译）房间非常干净。员工服务一流！早餐虽然是常规菜式，但烹饪得很到位。地理位置优越，靠近体育场和赌场。完美的周末住宿之选！ （原文） Very clean rooms. Staff was excellent! Morning breakfast was standard fare but cooked thoroughly. Very good location to stadiums and casino. Perfect weekend stay!

（由 Google 翻译）我最近在俄亥俄州辛辛那提的萨米特酒店（The Summit Hotel）的住宿体验堪称完美。从抵达的那一刻起，服务、氛围和对细节的关注都堪称一流——但真正让这次体验与众不同的是埃里克（Eric）提供的卓越款待。 埃里克以真诚的热情和专业的服务迎接我们。他悉心照顾我们的需求，乐于助人的态度，以及无缝衔接的行李搬运，让我们立刻感受到宾至如归的关怀和无微不至的关怀。在整个入住期间，埃里克都竭尽全力，确保我们所需的一切都能得到及时满足，并始终保持微笑。他对周边地区的了解、对晚餐和活动的推荐、彬彬有礼的举止以及对宾客满意度的真诚承诺，都让我们印象深刻。 埃里克体现了酒店服务的最高水准，是萨米特酒店的宝贵财富。我认为，他值得认真考虑晋升为酒店经理——他与生俱来的领导才能、服务至上的理念以及提升宾客体验的能力，这些都是每一家优秀酒店都应该认可和奖励的品质。 埃里克，谢谢你，让我们拥有难忘的入住体验。我们一定会再来的，并且会向其他人推荐 The Summit Hotel，这很大程度上是因为您的出色服务和奉献精神。 （原文） My recent stay at The Summit Hotel in Cincinnati, Ohio was nothing short of outstanding. From the moment I arrived, the service, ambiance, and attention to detail were top-tier—but what truly set this experience apart was the exceptional hospitality provided by Eric. Eric greeted us with genuine warmth and professionalism. His attentiveness to our needs, helpful attitude, and seamless handling of our luggage made us feel immediately welcomed and well cared for. Throughout our stay, Eric went above and beyond to ensure everything we needed was met with promptness and a smile. His knowledge of the area, dinner and activity recommendations, courteous demeanor, and sincere commitment to guest satisfaction truly stood out. Eric exemplifies the very best of hospitality and is a tremendous asset to The Summit Hotel. In my opinion, he deserves serious consideration for a promotion to Manager of Hospitality—his natural leadership, service-oriented mindset, and ability to elevate the guest experience are qualities every great hotel should recognize and reward. Thank you, Eric, for making our stay unforgettable. We will absolutely return—and recommend The Summit Hotel to others—largely because of your outstanding care and dedication.

（由 Google 翻译）地理位置绝佳。我们驱车前往肯塔基州卡温顿享用晚餐（食物和氛围都很棒），之后驱车前往紫色人民桥也仅需一小段路程。 干净整洁，工业风装修。现场音乐。简洁明了，值得信赖。而且——我们的床睡得非常舒服！ 谢谢！ （原文） Perfect location. We took a short drive to have dinner in Covington, KY (amazing food/vibes), and a short drive to the Purple People Bridge. Clean, Industrial curation.Live music. Simple- straightforward and trustworthy. And- our bed offered a very comfortable sleep! Thank you!

（由 Google 翻译）我们觉得选择Summit酒店作为婚礼酒店真是再合适不过了。Sondra的协调工作做得非常棒！我们入住期间的一切都堪称完美。房间宽敞明亮，现代时尚，非常适合在如此忙碌的周末放松身心。酒店酒吧很快就成了宾客们的最爱，而且整个入住期间的餐饮都始终保持着高水准。屋顶露台也是一大亮点，令人惊叹的美景让每一刻都显得格外珍贵。 我们还在Summit酒店进行了婚礼前的“第一眼见面”（first look），结果如梦似幻。酒店的场地非常适合拍照，让那一刻更加难忘。 酒店为我们的婚礼团队提供了超出预期的周到服务。会议室非常适合新娘和伴娘们准备，而学习空间则非常适合新郎和伴郎们。整个上午的安排井然有序、轻松愉快。酒店的班车服务和酒店房间的协调工作也十分顺畅，宾客们对此非常满意。 另一个意想不到的惊喜是酒店一楼的星巴克咖啡厅：非常适合享用快捷早餐、补充咖啡因，并确保每个人都能按计划进行。 Summit酒店真正让我们的婚礼周末充满了幸福感。 （原文） We couldn't have chosen a better place than Summit for our wedding hotel block. Sondra helped coordinate and was awesome! Everything about our experience was exceptional. The rooms were beautiful: spacious, modern, and perfect for winding down during such a busy weekend. The hotel bar quickly became a favorite for our guests, and the food throughout our stay was consistently great. The rooftop was another highlight, with incredible views that made every moment feel special. We also did our first look at Summit, and it turned out to be absolutely dreamy. The space photographed beautifully and made that moment feel even more memorable. The hotel went above and beyond in accommodating our wedding party. The conference room was perfect for the girls to get ready, and the study space worked so well for the guys. It made the whole morning feel organized, relaxed, and fun. The shuttle service and hotel block coordination were seamless, and our guests really appreciated the convenience. Another unexpected perk was the Starbucks café on the bottom floor: ideal for quick breakfasts, caffeine boosts, and keeping everyone moving on schedule. Summit truly made our wedding weekend feel

（由 Google 翻译）来这里参加会议，没有在房间里过夜。场地令人愉悦。进出演讲厅非常方便，走廊呈L形环绕着演讲厅，方便赞助商和参会者通过多个入口/出口轻松到达。视听设备质量一流。招待服务令人印象深刻，食物和饮料品质上乘，而且冰水机和饮水机供应充足，可以随时补充。午餐非常棒，提供了多种选择，包括牛排、鸡肉和素食。不仅仅是自助餐，工作人员还提供冰淇淋。所有食材都新鲜美味。甚至还有露台座位可供选择。 （原文） Came for a conference. Did not stay in room overnight. Delightful space. It was very easy to get in and out of the lecture room and the hallway was setup in a L shape around the room so the sponsoring vendors had plenty of access to attendees with multiple entrances/exits. The AV equipment quality was excellent. The hospitality was very impressive, both in quality of food/drink and having continuous access to ice/water machine and replenishment. The lunch was excellent. There were multiple options provided including steak, chicken, and vegetarian options. More than just a buffet, staff served Ice cream. Everything was fresh and delicious. There was even outdoor seating on a patio available.

（由 Google 翻译）我们在八月的婚礼上邀请了家人入住The Summit Hotel，一切都完美无瑕。酒店真正提升了整个婚礼体验。我们租用了The Library——一个配备台球桌、电视和壁炉的舒适房间，供男士们准备（还可以玩马里奥赛车）；而总统套房及其相连的双人房则供新娘、伴娘和造型团队准备。房间宽敞、华丽，是完美的婚礼大本营。 Summit Hotel的Sondra在整个预订过程中都给予了我们极大的帮助，回复也非常及时。酒店预订流程可能会比较复杂，但她让一切都变得简单轻松，并在婚礼前提供了许多有用的指导和建议。 第二天早上，我们的家人都很喜欢在Market餐厅享用早餐，晚上则喜欢在酒店酒吧小酌，以及在星巴克和舒适的大堂里放松身心。酒店对面就是Element Eatery餐厅，让我们第二天聚会非常方便。 The Summit Hotel将永远在我们心中占据一个特殊的位置，我们由衷地推荐它。感谢Sondra和The Summit Hotel团队！ （原文） We hosted our families at The Summit Hotel for our August wedding, and it could not have been more perfect. The hotel genuinely elevated the entire wedding experience. We used The Library, a cozy room with pool tables, TVs, and fireplaces, for the guys to get ready (and play Mario Kart), and the Presidential Suite + connecting double room for the bridal party and glam team to get ready in. It was spacious, stunning, and the perfect home base. Sondra at The Summit was unbelievably helpful and responsive throughout the booking process. Hotel blocks can be confusing, but she made everything simple and stress-free, and gave us so many helpful walkthroughs and suggestions leading up to the day. Our families loved gathering for breakfast in the Market the next morning, hanging at the hotel bar in the evenings, and enjoying the Starbucks and cozy lobby. The location across from Element Eatery made the day-after hangout so convenient. The Summit will forever hold a special place in our hearts and we recommend it wholeheartedly. Thank you, Sondra and The Summit Hotel team!

（由 Google 翻译）酒店很棒，房间宽敞，员工非常热情周到。我很喜欢这里的早餐，当然还有酒吧，调酒师们都很棒，服务也很细致。胡萝卜蛋糕太美味了。酒店还提供盲文菜单，这让我非常惊喜。街对面也有很多不错的餐厅。 （原文） Very nice hotel, spacious room, extremely helpful staff. I enjoyed the breakfasts, and the bar of course, the bartenders were wonderful and attentive. The carrot cake was amazing. I was so happy they also had a braille menu. There are great food options across the street as well.

（由 Google 翻译）酒店很棒。很喜欢活动场地。唯一不足的是代客泊车服务。不知何故，周日退房时只有一个人负责代客泊车。虽然不是代客泊车的错，但我们花了一个多小时才把车开走。还好我们没地方可去…… （原文） Hotel was great. Loved the event space. Only complaint was the valet service. For some reason they only had one person working valet during checkout in a Sunday. Not the valet's fault but it took over an hour to get out car. Good thing we didn't have somewhere to be...

（由 Google 翻译）这地方简直是笑话！我上周末住在这里，真希望早点看到评论。这家酒店应该评为一星。这个地方需要拆除或彻底翻新。它又脏又恶心。我住的第一个房间竟然有臭虫！后来我去了前台，他们给我安排了另一个房间。但我当时拿不定主意。他们急着让我做决定，对我造成的不便既没有同情心也没有道歉。他们把我的东西像狗一样搬走！更何况凌晨5点，火警警报响了。前台没有人联系房间，酒店的一部分也进行了检查。结果发现火警系统坏了，已经好几个星期没用了！这里居然还有人住！更别提周围还有无数的无家可归者。这里的位置和价格都不值这个价。小心！ （原文） This place is a joke! I stayed here last weekend and I wish I would of read the reviews sooner. This hotel needs to be 1 star. This place needs to be demoed or have a serious makeover. Its dirty and disgusting. The first room I stayed had bed bugs! When I went down to the front desk and put me in another room. But I was unsure. They rushed to me to make a decision without any empathy or apologies for my inconvenience. They out my stuff like I was a dog! Then not to mention at 5 am the fire alarm went off. No one from the front desk contacted the rooms and part of the hotel was evaluated. Just to find out that the fire alarm system malfunctioned and hadn't been working in weeks! They have people staying here! Not to mention the countless homeless people around. Its not worth the location nor the price. Beware!

（由 Google 翻译）我花了262美元住了两晚。我被坑了吗？是的。原因如下： 1.) 地理位置非常糟糕。到处都是流浪汉。停车场上写着“停车风险自负”，酒店对任何车辆损坏概不负责。所以我把所有看起来值钱的东西都藏在了杂物箱/控制台里，这样看起来就像一辆空车。 2.) 大堂的气味太难闻了。闻起来就像一元店的蜡烛，一直放在架子上积灰，散发着一种甜甜的人工香味，你无法辨认，像是流星之类的。太刺鼻了。如果你像我一样对气味敏感，那我就不会来这里了。 3.) 我走进房间时，房间其实还算干净，但墙壁很奇怪。就像爆米花天花板是一面墙一样……我不知道是谁设计的，但他们太蠢了，因为你根本无法清洁它。我在墙上发现了一些神秘的污渍。 4.) 房间的味道像吸烟室，这让我很疑惑，因为我看到天花板上装了喷水灭火系统，所以它们可能坏了？这可能是需要担心的地方。 5.) 床上用品方面，我发现我的一个枕头上有一处神秘的黄色污渍，所以就没用了。睡觉时枕头会塌陷（我知道我喜欢硬一点的枕头），但我不得不整晚调整枕头。 6.) 白天和晚上交通噪音都很大。 7.) 遮光窗帘有点破了，关不上。幸好我带了一个备用的爪形夹子。 8.) 至于安保……几乎任何人都可以进出。不过晚上10​​点他们会锁上侧门，然后你就得从大楼前面的正门进去了。我说的侧门是指连接停车场的那扇门。我们最后一天早上离开时，看到一个流浪汉在停车场的车道上晃悠。我不是在嘲笑流浪汉，只是简单地描述一下我的所见所闻。 别误会，这里确实有一些优点，但并不多。 1.) 友好的员工 2.) 热水/淋浴水压强劲 3.) 柔软的床 早餐包含在房费里，是典型的欧陆式早餐，包括麦片、吐司、松饼、香肠、鸡蛋、华夫饼、饼干/肉汁、橙汁、苹果汁和咖啡。我可能漏掉了一些东西。我不会对早餐发表太多评论，因为这取决于个人喜好（我有点挑剔），我只想说，早餐很一般。 最后还有一点与酒店无关，而是地理位置。街对面的加油站外面有几个无家可归的人，我们被一个男人骚扰，他向我们要钱，当我说我没有现金时，他跟着我们到了我们的车旁，我们不得不锁上车门开车离开，因为他就在驾驶座侧窗 2 英寸远的地方。 （原文） I paid $262 for 2 nights. Did I get ripped off? Yes. For the following reasons 1.) Very sketchy location. There were homeless people everywhere. In the parking garage it says park at your own risk the hotel is not liable for any damages to vehicles. So I took anything that looked valuable and hid it in the glove box/ console so it just looked like a bare car 2.) The smell of the lobby is so unpleasant. It literally smells like a dollar store candle that’s been on the shelf collecting dust with a sweet artificial scent you can’t identify like shooting star or something like that. So overwhelming. If you are sensitive to smells like I am then I wouldn’t come here. 3.) When I walked into our room it was actually kind of clean but the walls are very strange. It’s like if popcorn ceiling was a wall….. i don’t know who designed it but they are stupid because you can’t really clean it I found a couple of mystery stains on the walls. 4.) The smell of the room was like a smokers room, which I was confused because I saw a sprinkler system on the ceiling so maybe they don’t work? Something to be concerned about possibly. 5.) As far as bedding goes I did find a mystery yellow stain on one of my pillows so I just didn’t use it, the pillows fall flat when trying to sleep on them (I know it’s my preference to have a firmer pillow) but I had to adjust it several times throughout the night 6.) Traffic was very loud through day and night 7.) The black out curtains were kind of torn and wouldn’t fully close. Luckily I had an extra claw clip to use to make them shut 8.) As far as security… literally anybody could walk into that place. They lock the side door at 10pm though then you have to go to through the main entrance in front of the building and when I say side door I mean the one connecting to the parking garage. As we departed in the morning of our last day we seen a homeless person tweeking out in the driveway of the parking garage. I’m not making fun of homeless people I’m just simply stating what I saw. Don’t get me wrong, there are a couple of pros but not many 1.) Friendly staff 2.) Hot water/ strong water pressure in the shower 3.) Soft bed Breakfast was included and it’s a typical continental breakfast which included cereal, toast, muffins, sausage, eggs, waffles, biscuits/ gravy, orange juice, apple juice, coffee. I might be missing a few things. I’m not going to comment too much on the breakfast because it’s a matter of preference in food (I’m kind of picky) all I’m going to say is it was meh Now one last thing that has nothing to do with the hotel but the location. The gas station across the street has a few homeless people outside of it and we were harassed by a man asking for money, when I said I didn’t have any cash he proceeded to follow us to our vehicle and we had to lock the doors and drive away as he was literally at the drivers side window 2” away.

（由 Google 翻译）就这个价位来说，这家酒店还算可以。离体育场馆非常近。员工非常礼貌热情。千万别住临高速公路的房间，噪音很大。虽然酒店标榜无烟，但房间里却有烟味。酒店所在区域治安不太好。最后，如果你想要客房送餐服务，这家酒店就不适合你。他们仍然以新冠疫情为借口不提供客房送餐服务。 （原文） For the price, the hotel serves its purpose. Super close to stadiums. The staff was super polite and helpful. Do not stay in rooms on the highway side, the noise is a lot. For a hotel that's non-smoking the rooms smell of smoke. The area was a bit sketchy. Lastly, if you want room service this hotel is not for you. They are still using COVID as an excuse to not offer room service.

（由 Google 翻译）这家酒店和预期的一样。房间看起来很脏，还有一股杂草味。两间房的钥匙不能用，我们不得不换了第三间，不过在钥匙出问题之后，他们给了我们一间两居室的房间。工作人员看起来不错。虽然街区比较破旧，但距离市中心的会场只有6分钟路程，打优步很快就能到。空调不太给力，需要一段时间才能降温，房间里很闷，而且大楼里很热。我们只住了一晚。除此之外，价格还算不错。这是一栋老旧的建筑，房间也比较旧，质量确实差，但物有所值，总的来说，住宿体验还不错。 （原文） This hotel was as expected. Looked dirty and smelled of weed in our room. The key didn’t work for two rooms and had to get a third but they did give us a two bed room after the mishap with the keys. Workers seemed nice. Seedy neighborhood but only 6 minutes to the venue downtown and it was a quick uber to get there. The air conditioner wasn’t strong and took a while to cool down the room it was stuffy and the building was very warm. We only had a quick one night stay. But other than that it wasn’t bad for the price. It’s is an outdated building and older rooms you can tell it’s low quality but you get what you pay for but overall not a bad stay.

（由 Google 翻译）我曾在其他国家住过Quality Inn酒店，所以我是用同样的标准来评判这家酒店的。总的来说，我觉得这家酒店非常糟糕。我们的房间破旧不堪，脏兮兮的。酒店的客房部分亟需翻新和维护。房间的窗户外面覆盖着一层脏兮兮的干涸液体，几乎看不见外面。房间的门也很难打开。我们对早餐的质量非常失望，这是我在世界各地吃过的最差的早餐。用纸盘盛装食物，配上塑料餐具，最后都扔进了垃圾桶，最终被送到垃圾填埋场，这种做法简直令人作呕。我们花了相当于145欧元的价格住了一晚，这完全不值这个价。 （原文） I stayed in Quality Inn hotels in other countries and so I am judging my stay at this hotel by that standard. Overall I found this hotel to be very poor. Our room was shabby and grimey. The accommodation side of the hotel needs renovation and maintenance. The outside of the windows in our room were covered by a dirty dried liiquid coating so it was difficult to see outside. The door into our room needed some effort to open it. We were very disappointed with the quality of the breakfast. It was the worst quality I had any where in the world. Service of food on paper plates with plastic cutlery which all goes into the bin and then the land fill is just offensive. We paid the equivalent of €145 for one night. This was not value for money.

（由 Google 翻译）如果可以给这家酒店打零分，我肯定会打。整个酒店的空调都坏了。 他们给我们安排的第一个房间湿度太大，门都肿得打不开。隔壁房间的空调几乎坏了。孩子们想游泳，所以我们一直开着空调，希望它能凉快下来。我试着拿冰块，结果10层楼里只有一台制冰机能用。30分钟后我们从游泳池回来，房间还是很热。拉开床单，可以看出是有人睡过的。到处都是灰尘和头发。我们离开后告诉他们我们想要退款，他们说联系客服。我们还没有拿到退款。我住过50美元的酒店，但没那么糟糕。 （原文） If I could give this hotel a zero I would. Air conditioning did not work in the entire hotel. So much humidity that the first room they tried to put us in the door was so swollen it would not open. The next room the air conditioner barely worked. The kids wanted to swim so we left the air running hoping it would cool. I tried to get ice only one ice machine on 10 floors had a functioning ice machine. When we got back from pool 30mins later and room is still hot. Pulled back the sheets and could tell they had been slept in. Dirt and hairs. We left and told them we wanted a refund they said to contact customer service. We have not gotten refunded. I’ve stayed in $50 hotels that were less disgusting

（由 Google 翻译）这是我住过的最差的酒店之一，又旧又脏。周围有很多流浪汉，停车场里还有人在烧烤。房间墙上有洞，卫生间里长满了霉点和锈迹。泳池脏得令人作呕，天花板上还有漏水点。因为房费不退，我不得不去买来苏尔消毒液和湿巾。幸好只住了一晚，我以后再也不会住了，也不推荐。 （原文） The is one of the worst hotels I’ve stayed at, it was old and dirty. There are multiple homeless people that surrounds it, there were people grilling in the parking deck. The room had holes in the wall, the bathroom room had mildew and rust. The pool was disgusting , the ceiling had water leak spots, I had to go purchase lysol spray and wipes since the room was non refundable. So happy it was only one night, I will never stay there again and I don’t recommend it.

（由 Google 翻译）我们的入住体验有好有坏。抵达时，人潮拥挤，令人困惑，没有无障碍坡道，也没有行李车。幸好有一位乐于助人的行李员帮忙。房间本身很宽敞舒适，虽然一开始空调出了点问题——幸好维修人员在90分钟内就解决了。 虽然酒店允许携带宠物，但没有专门的狗狗便盆区。我们在半英里范围内找到了几个可以使用的小公园。不过，酒店的位置无与伦比！我们非常喜欢这里交通便利，可以方便地前往大美利坚棒球场、河畔小径和附近的特色餐厅。需要注意的是：这座历史悠久的建筑意味着电梯非常小。 床和枕头非常舒适，浴室、办公区和厨房都很宽敞。每日早餐供应时间为6点至10点。 （原文） Our stay had its ups and downs. Arrival was congested and confusing, with no accessible ramp into the building and no luggage carts available. Thankfully, a helpful bellman assisted us. The room itself was spacious and very comfortable, although we initially had issues with the A/C—fortunately, maintenance resolved it within 90 minutes. While the hotel is pet-friendly, there’s no designated potty area for dogs. We found a few small parks within a half-mile that worked. The location, however, was unbeatable! We loved the easy roll to Great American Ballpark, riverside paths, and nearby fun restaurants. Just a heads-up: the historic building means very small elevators. Very comfortable bed and pillows, spacious bathroom, work area, and kitchen. Daily breakfast from 6-10.

（由 Google 翻译）省下你的钱去别的地方吧！！！……那么……我该从哪里开始呢？这栋楼很旧，很臭，而且很旧，他们在大堂上花的钱比房间还多……你在二楼办理入住手续……代客泊车一天 42 美元……把车停在停车场一整天要 31.50 美元……周末你最好把车停在街上是免费的……在垃圾堆里，服务电梯不工作，所以要准备好带着行李走下楼梯……我一点也不推荐这家酒店……七楼闻起来像屎……除非是无障碍客房，否则没有房间有淋浴。客房清洁工不友好。休息室还可以。非常简陋……位置很糟糕……没有地方让你卸东西……糟糕透了。肯定不会再来了...这家酒店远低于希尔顿的标准..大厅里的地毯很脏..房间里的电视非常小...32英寸的电视...带上你的老花镜才能看电视...省下你的钱去别的地方吧！！！ （原文） SAVE YOUR MONEY AND GO ELSEWHERE!!! …. So.. where should i start? the building is old, smelly and just old, they spent more money on the lobby than the rooms… You check in on the 2nd floor… valet is $42 a day.. just park in the parking garage it was $31.50 for an entire day.. on the weekends would be your best bet parking on the street is FREE .. in the garbage the service elevator don’t work so be prepared to walk down steps with your luggage…. I don’t recommend the hotel at all.. the 7th floor smelled like literal poo… No rooms have showers unless it’s an accessible room. the house keepers aren’t friendly. the break is ok. very basic.. it’s a terrible location.. there’s no place for you to unload your stuff… Terrible. won’t be back for sure.. this hotel is way below hiltons standards.. the carpets in the hall are dirty.. the tvs in the room are extremely small… 32 in tv… bring your reading glasses to watch tv… SAVE YOUR MONEY AND GO ELSEWHERE!!!

（由 Google 翻译）霍姆伍德套房酒店是一家不错的酒店，虽然有点老旧，但我觉得房间很干净，而且我喜欢套房的布局。我最喜欢的是天花板很高，感觉房间空间更大。直到最后一晚，一家人入住，孩子们跑来跑去，一直到晚上11点左右，我才听到一点动静。但这不是酒店的错，只是在一栋老建筑里，隔音效果不如我预期。早餐选择很多，你可以在汉普顿酒店和霍姆伍德套房酒店之间选择你喜欢的。隔壁还有一家很棒的咖啡馆，步行去市中心也很方便。 （原文） Homewood suites is a decent hotel, it is a bit outdated however I felt my room was clean and I liked the layout of the suite. My favorite part were how high the ceilings were so you felt like you had more space in the room. I never heard anything until the last night when a family stayed and the kids ran around until almost 11pm, but this wasn't the hotels fault, just not as sound proof as I had hoped for an older building. The breakfast had a lot of choices, you could go between Hampton Inn and homewood suites for breakfast and choose which one you preferred. Also a great coffee shop next door and easy walking to places downtown.

（由 Google 翻译）希尔顿惠庭套房酒店的入住体验堪称满分。周五深夜，我和女朋友第一次入住，当时并不确定这两家酒店是否与希尔顿欢朋酒店共用。9月26日值班的前台接待员真是太棒了！我不记得她的名字了，但我记得她的名字是以J开头的。不得不说，她的客户服务堪称一流。从前台到早餐吧，每位员工都非常礼貌友好，让整个环境更有家的感觉。 （原文） The Homewood Suite by Hilton property is a 10/10 experience. Late Friday evening I checked in with my girlfriend, being our first time there, wasn’t sure both properties were shared with Hampton Inn. The overnight front desk agent that was working September 26th was a phenomenal person! I don’t remember her name. But I think it starts with a J. I’ll say this her customer service was top notch. From the service to the breakfast lounge, every staff member was so polite and friendly. It made the environment feel more like home.

（由 Google 翻译）很棒的酒店，地理位置优越，员工也很棒！房间超级漂亮干净。但是床超级不舒服。感觉就像睡在硬纸板上，枕头也好不到哪里去。我很喜欢这家酒店，但不会再来了，就因为床太糟糕了。本来应该好好睡一觉放松一下，结果连放松都做不到。 （原文） Great hotel with great location & staff! The rooms are super nice and clean. But the bed is super uncomfortable. It felt like I was sleeping on cardboard and the pillows were not any better. Loved the hotel but won’t be back just because of how terrible the bed was. Supposed to sleep and relax and couldn’t even do that.

（由 Google 翻译）我应该从哪里开始呢？首先，当我和妻子到达酒店时，我们正在寻找停车位，我们去了停车场并停车，没有使用行李车就打开了行李，然后前往电梯，电梯都坏了，并告诉我们走楼梯，请注意，我们带了太多行李和额外的东西，所以我们继续离开，绕着街区转了四圈才找到停车位！！我们问“代客泊车员”我们可以在哪里停车，他告诉我们在街对面......在拖车区，我们终于找到一个停车位并前往酒店，那里有一辆细长的行李车，可以装我们所有的物品......我们乘电梯，大堂在二楼，看起来新装修过，所以我们对入住感到很兴奋！我们去办理入住手续，前台的 TONYA 态度一开始就很恶劣，她接着告诉我们需要额外支付 50 美元的杂费，但事实上我在来之前就打电话问过了，我们来到一间陈旧、过时、家具古老的房间，才发现房间里有一个浴缸。我没有预订浴缸，所以我们回到前台，请注意，房间在 7 楼！我们告诉 TONYA 我们可以要一间带淋浴的房间吗？她给了我们另一间房间，于是我和妻子去了那间房间，我们进去后发现了另一个浴缸！！所以我们不得不回到楼下的前台，此时我非常生气，最后我们得到了第三个房间，里面有淋浴。我们进去后，我和我的妻子试图放松一下，网站上的电视没有说这将是一台没有流媒体服务的 12 英寸平板电脑，所以我们不得不回到楼下去沃尔玛买 HDMI 线，我们回来后发现遥控器不工作，此时我对整个住宿过程感到恼火。当我说我永远不会再在这里预订时，这就是我的意思。这一定是希尔顿酒店中最差的酒店，0/10 永远不会推荐！！ （原文） Where should I start???? FIRST and foremost When my wife and I arrived we were looking for parking, we go in the parking garage and park, unpack our things WITHOUT a luggage cart and proceed to the elevators, NONE of them were working and told us to use the stairs, MIND you we had so many bags and extras for our stay, so we proceed to leave and circle the block 4 times for parking!! We asked the “valet” where would it be okay for us to park he told us across the street.. in the TOW ZONE, we finally find a parking spot and head in the hotel, there was one skinny luggage cart for all of our belongings.. we get on the elevator and the lobby is on the second floor, looks newly renovated so we were excited for our stay! We head to check in and TONYA at the front desk had a nasty attitude to begin with, she proceeded to tell us it’s an additional $50 for incidentals when I in FACT called and asked before we came, we go to our old, outdated, ancient furniture of a room and realize we had a tub.. I didn’t book a tub so we go back to the desk, mind you the room was on the 7th floor! we tell TONYA can we have a room with a shower, she gives us another room so my wife and I head to that one, we get in there to another TUB!! so we had to go BACK downstairs to the desk, at this point i’m livid, finally we get a 3rd room and it has a shower.. we go in and my wife and i try to unwind, the tv on the website did not say it was going to be a 12 inch tablet with no streaming services, so we had to go BACK downstairs to go to walmart for a HDMI cord, we get back and the remotes not working, at this point i’m annoyed with how this whole stay is going.. when i say i will NEVER book here again, that’s what i mean.. this has to be the most bottom of the barrel hotel hilton has, 0/10 would NEVER recommend!!

（由 Google 翻译）代客泊车的托马斯和查尔斯真是太棒了！他们主动提出帮我把车停在路边，让我回房间一会儿，这样晚餐前就能把车准备好。真是太友好了！ （原文） Thomas and Charles at the valet were so great! Offered to park my car on the street while I went up to my room for a bit and have it ready before dinner. So friendly!

（由 Google 翻译）我在克利夫兰提供餐饮服务，不做评论；然而这是一个例外。 我的侄女在活动中心洗澡。 真是一个绝对令人惊叹的场地。 物资装卸方便。 该场地非常干净且美丽。 韦勒之家干得好。 你让我重拾信心，相信我会得到比例外更多的东西。 谢谢。 艾米 （原文） I catered in Cleveland and do not do reviews; however this is an exception. My niece had a shower at the event center. What an absolute amazing venue. Convienvent for loading and unloading supplies. The venue is exceptionally clean and beautiful grounds. Well done Weller House. You renew my faith in getting more than what is excepted. Thank you. Amy

（由 Google 翻译）这家民宿堪称一流——建筑和房间都美不胜收——真是高端的运营！如果您欣赏精湛的工艺和精心维护的历史古宅，那就来这里吧！装修精美；床上用品和浴巾都很棒——早餐也同样美味——食物种类丰富，选择多样，服务到位，还为您准备了大小合适的私人餐桌。虽然只是小细节，但对于一栋老房子来说，淋浴水压很棒！地理位置优越，去辛辛那提的任何地方都非常方便——到市中心不到10分钟——到辛辛那提大学和医学中心不到15分钟！ 老板人很好，沟通顺畅，入住和退房都很方便！我和妻子一定会再来的！ （原文） The Bed and Breakfast is top notch - the buildings and rooms are so beautiful - what a high quality operation !! If you appreciate craftsmanship and well cared for historic homes this is it! Wonderfully furnished ; the bedding and bath towels are amazing - so is the breakfast - plenty of food with lots of choices served perfectly and brought to your room - with your own right sized private dining table. And a small detail but for an older home the water pressure in the shower is great! The location is super convenient to really anywhere in Cincinnati - downtown is less than 10 minutes - University of Cincinnati and the Medical Centers are less than 15 minutes! The owner is so nice and communicative, easy in and easy out! My wife and I will be back!

（由 Google 翻译）我该从哪里开始介绍这个美丽的地方呢？Weller Haus 酒店真是隐藏在城市深处的一颗宝石——是您需要恢复活力时的完美休憩之所。从您抵达的那一刻起，您就会感受到魅力、宁静以及精心设计，让每个角落都显得别具一格。 每个房间都有各自的主题和轻松的氛围，每次入住都感觉焕然一新。酒店庭院宁静祥和，是放松身心的理想场所。一切都一尘不染，时尚别致，简直美极了！服务无可挑剔，早餐呢？绝对令人惊艳。 我强烈推荐 Weller Haus 酒店！我们已经开始数着日子期待下次再来！ （原文） Where do I even begin with this beautiful place? The Weller Haus is truly a hidden gem tucked right into the city—a perfect retreat when you need to recharge. From the moment you arrive, you’re greeted by charm, tranquility, and the kind of thoughtful design that makes every corner feel special. Each room has its own theme and relaxing vibe, making it feel like a new experience every time. The grounds are peaceful and serene, ideal for unwinding. Everything is spotless, stylish, and simply the cutest! The service is impeccable, and the breakfast? Absolutely out of this world. I can’t recommend The Weller Haus enough. We’re already counting down the days until we come back!

（由 Google 翻译）在辛辛那提游玩期间，这里真是个绝佳的住宿地点！酒店非常独特、安静、干净又舒适。我们入住的是 Rendezvous 套房——每个房间都各具特色。我特别喜欢户外空间、咖啡和小吃区，房间也干净整洁。早餐是亮点。提前在网上订餐非常方便，而且早餐会准时送到房间，这一点也很棒。食物真的太美味了，我们点了牛油果吐司，分量十足，薯饼也超级好吃！ （原文） What a great place to stay while visiting Cincinnati! The place is very unique, quiet, clean, and cozy. We stayed in the Rendezvous Suite - each room has its own unique character. I loved the outdoor space, the little coffee and snack area, and the room was really nice and clean. Breakfast was the best part. The ordering before we arrived was very convenient online, and it was nice that it's brought to you in the morning on time to your room. The food was SO good, we had the avocado toast which was so filling and hash browns were amazing!

（由 Google 翻译）这个地方太可爱了。房间里有周到的设施。锦鲤池附近户外闲逛的好地方。一个区域设有壁炉。我住的是梦想套房，晚上房间灯火通明，所以如果您睡觉时喜欢黑暗，我会推荐您戴上眼罩。床很舒服。浴室很棒，有一个漂亮的按摩浴缸、两个水槽、淋浴、咖啡壶、微波炉。我们利用活动中心作为工作休养地。 （原文） This place is so cute. There are thoughtful amenities in the rooms. Nice places to hang out outside near the Koi pond. One area has a fireplace. I had the dream suite and the room was pretty lit up at night so I would recommend an eye mask if you like darkness when you sleep. The bed was comfortable. The bathroom is an amazing with a nice Jacuzzi tub two sinks shower, coffee pot, microwave. We utilize the Event Center for a working retreat.

（由 Google 翻译）我对 Weller Haus 赞不绝口。我们从印第安纳波利斯出发，度过了一个周末的生日旅行，一切都堪称完美。Margaret’s Porch 套房为我们提供了所需的放松与宁静。出门时，我们遇到了 Leanne，想买他们的咖啡杯，结果她没收我们钱，因为那天是我未婚夫的生日。我们第一次入住民宿，没有失望，我们一定会再来的！ （原文） I cannot say enough good about Weller Haus. We went for a little weekend birthday trip from Indianapolis and everything about it was perfection. Margaret’s Porch suite provided us with the relaxation and peace we needed. We met Leanne on our way out when we wanted to purchase their coffee mugs, and she ended up not charging us since it was my fiancés birthday. Our first B&B stay did not disappoint and we will absolutely be back!!

（由 Google 翻译）这次住宿真是干净、古雅、美妙。按摩浴缸太舒服了，我简直想在浴室里待一整天，但这里环境优美，我们不得不出去探索一番。这里是休息放松的完美之选 （原文） This was such a clean, quaint and beautiful stay. The jacuzzi was so soothing, I could have lived all day in that bathroom, but it was in such a cute neighborhood- we had to go exploring. The perfect place for some rest and relaxation

（由 Google 翻译）班克斯河畔风景优美，斯梅尔公园、耶特曼斯湾、索耶角等公园也都很漂亮。它们总是被打扫得干干净净……直到有人从郊区过来，把这里弄得一团糟。他们骑着摩托车在隧道和桥梁间穿梭，吓坏了路上的孩子和宠物，更别提这还伤着我们的耳朵，扰乱了我们的安宁。我们不会在你的街区里乱窜，不会为了吓唬你的孩子或宠物而把前院的车门踩坏，也不会为了吓唬你家的孩子或宠物而爬到你家的脖子上而开着我们的摩托车。请尊重他人，收拾好自己的东西，记住这里也是居民。看到周五或周六晚上这里变成这样，你们都应该感到羞愧。 （原文） The banks is a beautiful, Smale Park, Yeatmans cove, Sawyer point all beautiful parks. They are always kept very nice and clean.... Well until people come down from the suburbs and trash the place. Ripping their motorcycles in and out of the tunnels and bridges scaring children and pets as you're walking not to mention the fact it hurts our ears and disturbs our peace. We don't run through your neighborhoods, trashing your front lawns in cracking our engines just so your children or your pet can climb your neck out of fear. Be respectful, pick up after yourself, and please remember people reside here too. The way this place looks after a Friday or Saturday night you all should be ashamed of yourselves.

（由 Google 翻译）这里是观看纽波特烟花的绝佳地点。我们不用挤人，感觉非常放松。我六岁的孩子在等待烟花的时候追着萤火虫玩，我一点也不担心危险。自从我上次来这里之后，E区已经清理干净了，现在一点也不吓人了。你可以荡秋千，欣赏河流，沿着小路散步，在游乐场玩耍，欣赏鲜花和河流。真是太美了！ （原文） This was a beautiful place to watch the Newport fireworks. We didn't have to fight a crowd and it was so relaxing. My 6yo chased fireflies while we waited and I wasn't concerned about dangers at all. They've really cleaned up Lot E since I was here last and it's not creepy now. You can swing and look at the river, walk the path, play at the playground, and just enjoy the flowers and the river. It's gorgeous!

（由 Google 翻译）这不是我第一次去这个公园，但那是我最美好的时光之一。我爱大美利坚棒球场。自从辛辛那提红人队在河滨体育场比赛以来，我就一直去看。那里的人们超级友好，座位总是很棒，食物也很棒。我爱我的辛辛那提红人队。 （原文） This isn't my first time to the park but it was one of the best times. I love the Great American ballpark. I've been going to Cincinnati reds games since it was at Riverfront stadium. The people are super friendly and the seats are always great and the food is fabulous. I love my Cincinnati reds.

（由 Google 翻译）我们参观了球场。 真是太美了！我们玩得很开心，学到了很多东西。 不过，这次参观有点枯燥。他们非常严肃，几乎照本宣科。请讲几个笑话吧，哈哈 （原文） We had a tour of the ball field. It’s absolutely beautiful! We had a great time and learned quite a bit. However, the tour was kind of dry. They were very serious and almost scripted. Please tell some jokes lol

（由 Google 翻译）超级适合孩子们玩的地方。绝对适合小孩子，但超级好玩。 （原文） Super fun place for kids. Definitely geared towards younger kids but super fun.

（由 Google 翻译）这个地方太好玩了！好多好玩的，氛围也完美！我们去的那个周末还有个DJ，太棒了。酒吧很棒，附近的其他景点也让我们的旅程更加精彩！我们已经在计划下次全家一起去旅行了。 （原文） This place was so much fun!!! So may things to do and the atmosphere was perfection! The weekend we were there a DJ was there so that was cool. The bars were awesome and the other stuff close by just made our trip amazing! We are already planning another trip with the family.

（由 Google 翻译）看这里的比赛太开心了。真是个吃天际线辣椒的绝佳地点。我只需要孟加拉虎队、红人队和天际线，就能享受幸福的生活。 （原文） Had so much fun at the game here. What a perfect place to have skyline chili. All I need are the Bengals, the reds, and, skyline to love a happy life.

（由 Google 翻译）一开始就体验良好——前台的Tyra完美诠释了客户服务的精髓——友好、积极、热情。房间足够大——位置对于赶早班飞机的人来说至关重要。由于房间有些年头了，需要翻新一下——不过既然Tyra热情地迎接你，谁还会在乎只住一晚呢！ （原文） Positive experience off the bat - Tyra at the front desk is the perfect example of what customer service is all about - friendly, positive, welcoming. Room is adequate - location is key for early flight. Some updates are needed as age is starting to show - but who cares for one night when you have Tyra welcoming you for your one night stay with some a warm welcome!

（由 Google 翻译）房间里如果没有香氛喷雾就更好了。我对香氛喷雾严重过敏，每次入住这家酒店都会出现问题。不过，酒店的地理位置确实不错，而且接送机场的司机服务也很好。总的来说，我每次入住这家酒店的体验都很愉快。 （原文） The rooms could be better without the scented room spray. I'm severely allergic to scented sprays and every time I stay at this hotel I have issues. However the location of it just cannot be be along with the service of the drivers that take you to and from the airport. I always have a pleasant experience at this hotel

（由 Google 翻译）我几乎每次来辛辛那提都会住这家酒店，今年差不多每个月住一两次。酒店设施略显老旧，但作为钻石会员，我通常会升级到更大的房间，床也舒服得多。酒店就在机场内，方便得无可挑剔。我通常会在前一天晚上还车，然后乘坐5分钟的快捷班车返回酒店，在早上的航班起飞前，有时间享用一顿轻松但价格不菲的早餐，因为回机场的班车只需5分钟。 总的来说，这是一次很棒的体验——除了有一次，我不小心把我最喜欢的Ralph Lauren正装衬衫落在了衣柜里。第二天我打电话让他们帮我保管，等我下次再来。他们把我转接到客房部，我留了语音留言，但没有人接听。两天后我又打了一次电话，结果还是一样。第三次打电话时，前台去失物招领处查了，但衬衫却不见了。三周后我再次入住，并向前台询问了情况。唉……真是让人头疼！ 我仍然推荐逸林酒店，因为它位置优越、交通便利，尤其是在有升级房型的时候。但我提醒我的同事们退房前一定要仔细检查房间。丢失的物品不太可能找回！ （原文） I stay at this hotel almost every time I’m in Cincinnati, which has been about once or twice a month this year. The hotel is a bit dated, but as a Diamond member I usually get an upgrade to a bigger room with a much better bed. The convenience of being inside the airport can’t be beat. I usually return my rental car the night before, take the quick 5-minute shuttle back to the hotel, and have time to enjoy a relaxed but expensive breakfast before my morning flight since the shuttle back to the airport only takes 5 minutes. Overall, it’s been a great experience - except for one time when I accidentally left my favorite Ralph Lauren dress shirt in the closet. I called the next day to ask them to hold it for my next visit. I got transferred to Housekeeping and left a voicemail, but received no reply. I called again two days later - same result. On a third call, the front desk checked lost and found, but the shirt was nowhere to be found. I checked in again three weeks later and asked the front desk about it. Well... tough! I still recommend the DoubleTree for its location and convenience, especially when an upgraded room is available, but I warn my colleagues to double-check their rooms before they check out. Lost items are unlikely to be returned!

（由 Google 翻译）房间很干净，员工非常专业、乐于助人且友善。房间有一些小问题。浴室淋浴间的水垢似乎需要清理，水龙头底座可以360度旋转。但总体来说，入住体验不错。 （原文） It was clean and the employees extremely professional, helpful and nice. The room had a couple of small issues. The bathroom shower looked as though the lime build up needed some cleaning and the base of the water faucet spun a 360. But over all a good stay.

（由 Google 翻译）辛辛那提/北肯塔基国际机场的希尔顿逸林酒店内外都非常漂亮。我的房间非常舒适干净，最重要的是，床垫超级棒。我肯定会再次入住！ （原文） The DoubleTree at CVG is a beautiful hotel inside and out. My room was very comfortable and clean, and most importantly, the mattress was excellent. I’ll definitely stay again!

（由 Google 翻译）航班延误并取消了，需要在最后一刻预订当晚的房间。由于我的航班是凌晨，所以需要靠近机场。我通过我常用的商务旅行社预订，在网上预订到了一个不错的价格。我非常兴奋，因为逸林酒店以高品质和奢华而闻名。 他们提供24小时免费班车，而且他们从机场接回酒店的回复非常迅速。 但遗憾的是，酒店本身有些老旧，不干净，维护也不太好，食物质量也很差。 除了酒店内没有洗衣服务外，他们还主动提出送我到几英里外的万豪姐妹酒店，这样我就可以使用那里的设施了。 我办理了入住手续，来到我的第一个房间，所有电器、灯具和带电源的书桌都没有插上电源。房间非常潮湿闷热。我打开空调，取了脏衣服，然后坐班车去了万豪酒店。洗完衣服后，大约两个小时后又坐班车回来。空调还是没有冷风，房间里还是闷热潮湿。 前台很热情，也向我道歉。他们帮我换到了离大堂更近的房间，还给了我酒店餐厅的免费小吃券。我接受了他们的建议，点了一份“boom boom shrimp”外带。 等了大概30分钟，我把菜打包带回房间。整个餐厅就剩下大概7个人，所以我不明白为什么一道小吃要等30分钟。我听到两位先生抱怨他们的牛排太硬，很难吃。 可惜的是，我点的菜非常难吃。炸虾是用微波炉加热的，没有沙拉底料或装饰。我吃了大概3个就再也吃不下了。如果这顿饭是我付的钱，我得回去退货了。菜单上八只炸虾的价格是22美元。 终于洗完澡上床睡觉后，我每隔45秒就听到走廊里传来一阵哔哔声。我试着打电话给前台，但发现我的手机根本没插在墙上的插座上。所以打不通。我去了前台，解释说走廊里有哔哔声，很可能是他们的某个烟雾探测器或二氧化碳探测器电池电量不足了，我凌晨3点半才起床，现在已经晚上10点半了，如果他们能帮忙处理就好了。 又过了20到30分钟才有人回应，走廊里的哔哔声才停止。 很遗憾，我无法向任何人推荐这家酒店，因为它现在的状态。值得庆幸的是，前台工作人员回复很快，面带微笑，并尽最大努力让我的住宿体验比以往更加愉快。 （原文） Had a flight delay and cancellation out of the airport and needed to find last-minute booking for the night. Needed close proximity to the airport as my flight was extremely early in the morning. I was able to book a decent rate online through my normal business travel agency booking. I was quite excited as Doubletree is generally known for high-quality and sense of luxury. They do have a free 24 hour shuttle and their response for pick up from airport back to the hotel was very quick. But unfortunately, the hotel itself is outdated, not clean or maintained very well and food quality was poor. Besides the fact that they do have not have any laundry services on property they did offer to shuttle me to a sister Marriott hotel a few miles away so I could use those facilities. I checked in and got to my first room, none of the appliances, lamps or the powered desk were plugged into any outlets. The room was extremely damp and warm. I turned the AC on, got my dirty laundry, shuttled to the Marriott. Did my laundry, and shuttled back about two hours later. The AC was still not pumping cold air, and the room was still hot and humid. Front desk was Responsive and apologetic. They were able to swap me rooms much closer to the lobby and offered me free appetizer voucher in the hotel restaurant. I took them up on the use of the voucher and ordered the boom boom shrimp to go. After about 30 minutes of waiting for my food I took it to go back to my room. There was only about seven other people in the entire restaurant so I’m not sure why it took 30 minutes for one appetizer. I did hear two gentlemen complaining about their steaks, being extremely tough and difficult to eat. My food was unfortunately, quite disgusting. The fried shrimp were microwaved and there was no salad base or garnishments to them. I ate about three of them before I couldn’t stomach it anymore. If I were to have paid for this meal, I would’ve had to go back and return it. As the price on the menu would’ve been $22 for eight fried shrimp. After finally showering and getting into bed, I kept hearing a beep in the hallway every 45 seconds. I tried to call down to the front desk, but realize that my phone wasn’t even plugged into the wall. So it didn’t work. Went down to the front desk and explain that there is a beep, most likely that a battery was low in one of their smoker Or CO2 detectors, going off in the hallway and that I would appreciate if they could attend to it as I was getting up at 3:30 in the morning and it was already after 10:30 PM. It took another 20 to 30 minutes for anybody to respond to eventually make the beeping in the hallway stop. Unfortunately, I could not recommend this hotel to anyone at its current state. Thankfully, the front desk staff were quick to respond responded with a smile and did their best to achieve making my stay more pleasant than what it was.

（由 Google 翻译）地理位置优越，靠近机场，提供班车服务。房间宽敞、干净，非常舒适！前台工作人员热情友好，亲切友好！ （原文） This is an excellent location near the airport with a shuttle provided. The rooms are spacious, clean, and extremely comfortable! Front desk staff were friendly and approachable!

（由 Google 翻译）我入住房间时，浴室很脏，到处都是头发。我告诉了前台，他们派人来打扫，但清洁工作仍然做得不够好。前台告诉我，因为我一晚花了300美元，所以会赔偿。但我从未得到赔偿，而且前台的Latoya每次打电话都不肯让经理接听。他们再也不用担心我住不下去了。 （原文） When I checked into my room, my bathroom was dirty and had hair all over it. I made the front desk aware and they had someone come up to clean it, but they still didn’t do the best job. I was told that I would be compensated for the issue because I spent $300 for one night. I was never compensated and Latoya at the front desk refuses to put the manager on the phone every time I call. They do not have to worry about me staying there again.

（由 Google 翻译）我对最近的住宿体验感到失望，但酒店却缺乏后续跟进——希望管理层能够注意到这一点。 我最近入住了辛辛那提市中心汉普顿套房酒店 (Hampton Inn & Suites Cincinnati-Downtown)，对入住体验非常失望。作为希尔顿荣誉客会金卡会员，我一直选择希尔顿，因为希尔顿的服务和一贯的一致性让我感到满意，但这次经历让我开始质疑自己对这个品牌的忠诚度。 为了兑换我的免费住宿券，我不得不分别预订了两晚——一晚预订免费住宿，另一晚预订剩余两晚。不幸的是，这导致了多个问题： • 入住时，酒店没有告知我分开预订的情况，所以我的房卡在第一晚入住后就被停用了。客房服务人员在我妻子工作期间两次进入我的房间，以为我们已经退房了。进入房间的工作人员不会说英语，这让情况更加混乱。 • 当我去前台反映我的房卡被停用时，没有人承认这个错误，也没有人道歉。 • 第二次“入住”时，我被告知需要支付100美元的杂费，但实际上，我的希尔顿荣誉客会信用卡却被扣了541.94美元，没有任何解释。这令人担忧，尤其因为我用希尔顿卡来支持我的会员计划。 • 工作人员也无法提供酒店联网停车场的基本停车信息，这让人很失望，因为停车场实际上是酒店附属的。 这已经是我连续第二次在希尔顿酒店遇到糟糕的服务了（上一次我因为不满意被扣了2万积分）。 鉴于问题反复出现，以及账单错误的严重性，如果酒店管理层或希尔顿公司相关人员能够审查此事并联系我，我将不胜感激。我相信有必要采取更强有力的措施来纠正这个问题，并恢复我对希尔顿的信心。 （原文） Disappointed by my recent stay and lack of follow-up — hoping management sees this. I recently stayed at the Hampton Inn & Suites Cincinnati-Downtown and was very disappointed with how the stay was handled. As a Hilton Honors Gold Member, I’ve always chosen Hilton because of the service and consistency I’ve come to expect, but this experience left me questioning my loyalty to the brand. To redeem my free night certificate, I had to make two separate reservations—one for the free night and another for the remaining two nights. Unfortunately, this led to multiple issues: • At check-in, I wasn’t told about the separate reservations, so my key card was deactivated after the first night, and housekeeping entered my room twice while my wife was working, assuming we had checked out. The staff who entered could not communicate in English, which made the situation even more disruptive. • When I went to the front desk about my key being deactivated, no one acknowledged the error or apologized. • During the second “check-in,” I was told there would be a $100 incidental hold—but instead, I was charged $541.94 on my Hilton Honors credit card without any explanation. This was alarming and concerning, especially since I use Hilton’s card specifically to support my loyalty to the program. • Staff were also unable to provide basic information about parking in the connected garage, which was frustrating given it’s literally attached to the hotel. This is now the second Hilton stay in a row where I’ve experienced poor service (the previous one resulted in 20,000 points being issued for dissatisfaction). Given the repeated issues and the seriousness of the billing mistake, I’d really appreciate if hotel management or someone from Hilton corporate could review this situation and reach out. I believe a stronger gesture is warranted to make this right and restore my confidence in Hilton.

（由 Google 翻译）这家酒店在大多数方面都符合预期，甚至在某些方面超出了预期。如果你想要更豪华的酒店，附近也有，但这家酒店已经足够满足需求了。入口有点怪异，走廊也有些阴森，但房间不错，看起来也很干净，员工很友好，免费早餐也很棒。老建筑的好处在于墙壁很厚，所以房间里很安静，这正是我最喜欢的酒店特色之一。浴缸排水不太顺畅，有时感觉气氛有点怪异，但总的来说，一分钱一分货（而且比我住过的其他地方同价位的酒店要好得多）。如果我再次来到辛辛那提，我还会选择这家酒店——而且它的位置离市中心也很近。 （原文） This hotel met expectations in most ways and exceeded them in some. There are fancier hotels in the area if that’s what you want, but this got the job done. Entrance was weird and hallways were creepy but rooms were nice and seemed clean, staff was friendly, and the free breakfast was great. The nice thing about an old building is that the walls were thick so it was quiet in our rooms which is one of my favorite hotel things. The bath tub didn’t drain well and the vibes were strange at times, but overall you get what you pay for (and this is much nicer than what you would get at this price in other places I’ve been.) I would come back here if I’m ever in Cincinnati again- the location was also convenient to downtown.

（由 Google 翻译）我们的住宿体验非常完美！房间非常干净，早餐也很美味！不过，代客泊车员弗雷迪对我和我妻子的帮助真是超出了预期。我妻子把车停在停车场时，电瓶没电了。弗雷迪帮了我们大忙，帮我们搭电启动，让我们重新上路。他还主动提出帮我们搬运行李，并在我们离开后帮我们把行李车推走。总之，这次住宿体验非常棒，我们下次还会选择入住这里。 （原文） Our stay was perfect! The room was very clean and the breakfast was tasty! However, Freddy with the valet service went above and beyond for my wife and I. My wife’s car battery died while she had it parked in the parking deck. Freddy helped us out big time and jumped our car off, getting us back on the road. He also offered to help us load up our luggage and take the luggage cart once we were done with it. All in all, it was a great and we would gladly stay here again.

（由 Google 翻译）代客泊车很方便，地理位置优越，可以在大美国棒球场观看小熊队的比赛。步行即可到达多家餐厅和酒吧。入住手续办理得很顺利，我们受到了热情的欢迎。到达房间后，我们发现房间相当暖和。我们检查了恒温器，温度设定在65度，似乎在运行，但房间温度是79度。我们决定关上百叶窗，保持当前温度，然后出去吃晚饭和看比赛。当我们晚上9点半左右回到房间时，房间仍然很热，恒温器仍然显示79度。我打电话给前台，她说这是因为温度设定得太低，会自动关闭，但她会派维修人员过来。维修人员过来，说他需要重置温度。他把温度关了又关，说我们应该在15到20分钟内开始感觉到变化。那时已经是晚上10点多了，所以我们同意了，然后上床睡觉了。我们整晚都热得要命。当我终于在早上6点看恒温器时，温度是78度。太不真实了。我们收拾好东西就去退房。她问是否一切都好。我要求与一位经理交谈，但经理不在现场。我告诉她这个问题，她向我保证我会收到经理的来信。我还没有。 （原文） Easy valet parking, great location to watch the Cubs at The Great American Ballpark. Walking distance to several restaurants and bars. Check in was fine, we were warmly greeted. We we got to our room we noticed it was rather warm. We checked the thermostat and it was set on 65 and appeared to be running but the room was 79. We decided to close the blinds, leave at the current setting and head out for dinner and the game. When we arrived back around 9:30pm the room was still hot and the thermostat was still showing 79 degrees. I called the front desk, she said it was because it was set so low it automatically turns it off but she'd send maintenance. Maintenance came up, said he needed to reset it. He turned it off and back off and said we should start feeling a difference in 15 - 20 minutes. By then it was after 10pm so we said ok and went to bed. We roasted all night long. When I finally look at the thermostat at 6am it was 78 degrees. Unreal. We gathered our things and went to check out. She asked if everything was OK. I asked to speak with a manger but one wasn't onsite. I told her about the issue and she assured me I'd hear from my manager. I haven't yet.

（由 Google 翻译）太喜欢汉普顿酒店了！这是我过去六周住的第三家酒店，但这家最让我失望。首先，房间里没有冰箱。我们住的每一家酒店都有冰箱。只有一个垃圾桶，而且在浴室里。我们那层楼的制冰机没有插电（见图），也没有标志说明它已经停止服务了。 早餐不是我们通常的汉普顿早餐。早餐是在与相邻的霍姆伍德套房共用的空间里享用的。我们只被告知可以在任意一个地方用餐。除了汉普顿服务台那边有一个标志，而且是反过来的，没有标志告诉我们可以在霍姆伍德套房那边用餐。不用说，食物种类很少——没有华夫饼。垃圾桶里堆满了东西，好像服务员根本不在乎似的。而且酒店里人也不多。 最后，这家酒店位于老辛辛那提问询报社大楼里。一楼的大堂和电梯厅相当不吸引人。周围很暗。电梯也很暗，有几部似乎正在维修。 （原文） Love Hampton Inn’s! This is the third one I have stayed in over the last 6 weeks. But this is the most disappointing. First off - no refrigerator in the room. Everyone we stay in has one. Only one trash can and it was in the bathroom. The ice machine on our floor was unplugged (see pictures). No sign on it explaining that it was out of service. The breakfast wasn’t the usual Hampton Breakfast. It was in the shared space with the adjoining Homewood Suites. We were only told that we could eat at either place. There was no sign telling us to eat on the Homewood side, except one at the Hampton desk that was turned around. Needless to say, the variety was slim - NO WAFFLES. Trash cans overflowing as if the attendant didn’t care. And the place wasn’t packed. Finally, the hotel is in the old Cincinnati Enquirer newspaper building. The first floor lobby and elevator are was quite uninviting. The area was dark. The elevators were also dark and a few appears to be down for maintenance.

（由 Google 翻译）这是我住过的最差的酒店体验。我们晚上11点半才到，之前一整天的旅行都结束了。房间温度高达86华氏度（约30摄氏度），一点儿也没降下来。没人能解决问题，也没人帮忙。我们的狗因为太热，喘着粗气。他们不肯给我们换房间。 请额外付费预订辛辛那提市中心的其他地方。简直就是噩梦般的酒店！ （原文） The worst experience I have ever had at a hotel. We arrived at 11:30 PM after a long day of travel. Our room was 86 degrees. It did not drop one degree. No one had a solution. No one was help. Our dog was panting loudly due to the heat. They would not reassign us a room. Please pay the extra to book somewhere else in downtown Cinci. A nightmare of a hotel!

（由 Google 翻译）我在从田纳西州开车去康涅狄格州的路上发现了这家酒店。我没有预订。考虑到预订对一些旅行者来说很重要，我得说，我是独自旅行，住在这里感觉很安全。 虽然当时已经是晚上10点左右了，但我还是很顺利地订到了房间，而且价格非常实惠。这家汽车旅馆肯定是最近被出售或收购了，因为招牌和房间钥匙上写的是温德姆，而不是6号汽车旅馆。 我订到了一间位于一楼的房间。房间设施很简单，但还算不错。房间里有一张床、一台电视、一张桌子和一台空调。所有东西都维护得很好，要么是新的，要么是翻新过的。在路上奔波了一整天之后，空调简直是天赐之物——我把温度调到65华氏度（约17摄氏度），房间很快就凉快下来了。 浴室也同样完好无损。所有东西看起来都几乎是新的。马桶是那种通过水箱顶部的按钮来冲水的。淋浴间只有一个把手/旋钮，和大多数淋浴间一样，但效率极高。我唯一的小抱怨是，因为我洗的是冷水澡，所以水量稍微大了一点（热水加多了，水量和水压也更大了），但淋浴体验仍然相当不错。 我在这个房间里待的时间不长——第二天早上8点左右退房。不过，它完全满足了我的需求，如果我路过辛辛那提，我肯定会考虑再次入住。 （原文） I found this place as I was driving through from Tennessee to Connecticut. I didn't have a reservation. As this matters to some travelers, I will say that I was traveling solo and I felt safe about staying here. I had no problem getting a room, although it was about 10 p.m. and it was very affordably priced. The motel must have been recently sold or acquired, because the signage and room key was branded as Wyndham rather than Motel 6. I got a room on the ground floor. It was a very basic, but decent room. There was a bed, tv, table and air conditioner. Everything was in very good shape and was either new or refreshed. The air conditioner was a godsend after being on the road most of the day - I turned it down to 65 and it cooled room down fairly quickly. The bathroom was in similarly good shape. Very thing seemed to be almost new. The toilet was one where it was flushed by buttons on the top of the tank. The shower only had the one handle/dial that most showers have, but it was most efficient. My only complaint, which is a very minor one, was that there was slightly more water to be had because I took a cold shower (there was more water and pressure the more hot water was added to the mix,) but I still had a very decent shower. I wasn't in this room for very long - I checked out around 8 a.m. the next morning. Still, it met my needs very well and I would definitely consider staying again if I am passing through Cincinnati.

（由 Google 翻译）最近，我在 6 号汽车旅馆的住宿体验非常令人失望。从一开始，房间就感觉不干净，随着夜幕降临，我发现蟑螂到处乱窜，甚至在床边看到一只老鼠。这令人不安，让我质疑整个酒店的卫生和安全。整体体验远远低于可接受的标准，我无法放松或感到舒适。我期望基本的清洁度，但这实在令人失望。希望莫泰6重视这个问题，加强质量控制，确保其他客人不会遇到同样的不适。 （原文） I recently had an incredibly disappointing stay at Motel 6. From the start, the room felt unclean, and as the night went on, I discovered roaches scurrying around and even saw a mouse near the bed. It was unsettling and made me question the sanitation and safety of the entire property. The overall experience was far below acceptable standards, and I couldn't relax or feel comfortable. I expected basic cleanliness, but this was beyond disappointing. I hope Motel 6 takes this issue seriously and improves its quality control to ensure other guests don’t experience the same discomfort.

（由 Google 翻译）我被安置在一对吵闹的夫妇旁边，他们在我的门边撞墙大声说话。我向前台投诉，他们好心地给我换了房间。我在住宿期间有机会参观了 2 个房间。房间大部分都很干净。没有蟑螂，没有臭虫或任何与此相关的虫子。 床上用品和普通家具上有一些烧孔。床很舒服。工作人员很友好。全天供应咖啡。唯一不好的是高速公路上的噪音，而且没有微波炉或冰箱。我会再次入住，但这不会是我的第一选择。 （原文） I was placed next to a loud couple bumping the wall and talking loudly by my door. I complained to the front desk and they kindly changed my room. I got the chance to see 2 rooms during my stay. The rooms were clean for the most part. No roaches, no bed bugs or any bugs for that matter. A few burn holes in the bed topper and average furniture. Bed was comfy. Staff was friendly. Coffee served all day and night. Only bad thing is the road noise from the highway and no microwave or fridge. I would stay again but it won't be my first choice.

（由 Google 翻译）办理入住手续简单快捷，服务员很好，很友好。环境很好，很安静，但住在这里的人并不多。房间非常基本。我们的“禁烟”房间闻起来有烟味，一条毯子上有香烟烧焦的痕迹。可能不会再留在这里。 （原文） The check in was simple and fast and the attendant was nice and friendly. It was nice and quiet but there wasn’t that many people staying here. The room is super basic. Our “non smoking” room smelled like cigarettes and there were cigarette burns in the one blanket. Would probably not stay here again.

（由 Google 翻译）我预订了这家酒店房间——广告上说它是戴斯酒店，而不是 6 号汽车旅馆。我在一场活动中差点迟到，因为我正在寻找戴斯酒店的标牌。 这绝对是一家经济型酒店。请自带冷却器、咖啡机和吹风机，因为他们不提供这些设施。没有衣柜，只有一个带衣架的衣帽架。 浴室的天花板下垂了，我担心它会掉下来。 如果您正在寻找一个简单的住宿地点和一个超硬的床垫，那么这里就足够了。如果没有，就去别的地方吧。 （原文） I reserved this hotel room - it was advertised as a Days Inn, not Motel 6. I was almost late to an event because I was looking for Days Inn signage. This is definitely a budget hotel. Bring your own cooler, coffee maker and hair dryer as they do not provide these amenities. There is no closet, just a coat rack with hangers. The ceiling in the bathroom was sagging, and I was concerned it would fall. If you are looking for a no-frills place to stay and an ultra firm mattress, you will be OK here. If not, go someplace else.

（由 Google 翻译）不要留在这里。除非你想在半夜醒来发现地板上爬满了虫子。 他们不更换本身有香烟烧孔的床上用品。提出投诉后，经理不会回电。 关闭这个地方 （原文） Don't stay here. Unless you wanna wake up in the middle of the night with bugs crawling all over the floor. They dont change the bedding that itself has cigarette burns holes . Manage doesn't call back 2hen a complaint is made. Shut this place down

（由 Google 翻译）水压差。病态的厕所淋浴堵塞，无法排水或冲洗任何东西 （原文） Poor water pressure. Sick toilet shower clogged up and couldnt drain or flush anything

（由 Google 翻译）位置非常中心，附近很容易找到停车场。然而，总的来说，这是一次非常糟糕的经历。首先，这不是一家酒店。现场没有真正的工作人员，因此一切都是自动化的。这意味着您必须提前几天进行严格的入住流程，包括背景调查和发送带照片的身份证件副本。其次，当您到达时，手机应用程序应该让您进入。我们的门无法正常工作，因此我们不得不打电话，大楼经理到达并带我们进入房间，却发现房间内的钥匙卡也没有打开。工作。第三，房间看起来还可以，但是一切都很便宜，而且不舒服。淋浴的把手快要掉下来了。咖啡壶没有盖子。我们几个房间外的朋友有一个坏了的厕纸分配器。最后，我以更高的价格提前预订，这样如果我的计划发生变化，我可以有一些灵活性。 但我的卡在预订后立即被扣款。而且退房后显然还要加收 10% 的清洁费。不会回到这个地方。 （原文） The location is very central and parking was easy to find near by. However, overall this was a pretty poor experience. First, this is not a hotel. There are no real staff on site so everything is automated. That means you have to go through a rigorous check in process several days ahead of time including background check and sending a copy of a photo ID. Second, when you arrive the phone app is supposed to let you in. Our door was not functioning correctly so we had to call and the building manager arrived and got us in the room, only to discover that the keycard inside the room also did not work. Third, the room looks okay, but everything is pretty cheap and not comfortable. The handle of the shower was about to fall off. The coffee pot didn't have a lid. Our friends a few rooms away had a broken toiler paper dispenser. Finally, I booked in advance at a higher rate so that I could have some flexibility if my plans changed. But my card was charged immediately upon booking. And there is apparently a 10% added cleaning fee that processes after check out. Will not return to this place.

（由 Google 翻译）如果您不熟悉该地区，可能很难找到该房产。这是我第一次在酒店进行“虚拟人员配备”体验，所以很奇怪没有人在那里迎接你并告诉你该地区的情况。我从洛杉矶飞来，工作人员为我安排了住宿，为我提前入住做好了准备。非常感谢！我不知道前门密码是通过电子邮件发送给我的，所以我等了大约 5 分钟才进入酒店。没什么大不了的。房间不错！我唯一注意到的是，清洁工作似乎很匆忙。房间的各个角落都有灰尘和污垢，淋浴墙上有几缕头发。总的来说，这是一次不错的体验。晚上来自城市的噪音可能会很烦人，但这是一个城市，所以这是意料之中的。位置很棒。步行即可到达许多餐馆、酒吧和一些景点。 （原文） If you are not familiar with the area, the property can be difficult to find. This was my first "virtual staffing" experience with a hotel, so it was odd not having someone there to greet you & tell you about the area. I flew in from Los Angeles and so staff made accommodations to have my room prepared for early check in. That was much appreciated! I wasn't aware the front door code was emailed to me, so I was waiting maybe 5 min to get inside of the property. No big deal. The room was nice! The only thing I noticed, was that it seemed like cleaning was rushed. There was dust and dirt in all corners of the room and there were strands of hair on the shower wall. Overall, a decent experience. The noise from the city at night can get bothersome, but it is a city so it was expected. Location is great. Walking distance to many restaurants, bars and some attractions.

（由 Google 翻译）我们是通过折扣网站预订的，当我们发现一切都是虚拟的时，我们并没有意识到，因为我们的电子邮件说要在前台凭身份证办理入住。我们不得不多次打电话才最终弄清楚我们的虚拟钥匙情况。电话里的那位先生非常友善且乐于助人。除了办理入住的问题之外，我们只给它 2 星的原因是因为我们的房间不是很干净。我们的墙壁、地板、被子和淋浴间都有粉红色的东西。 淋浴时肥皂容器也空了。我们的淋浴也没有热水，只有温水。虽然房间布置很好，但对于我们所付的钱来说，缺乏清洁度（尤其是地板和被子）是非常令人失望的。钥匙的问题以及没有前台或现场任何人来帮助解决房间问题也令人沮丧。我们也没有意识到他们的停车位为零，因此任何想要在这里预订的人还需要考虑停车费和停车库费用。对于我们来说，住一晚并停放我们的车花费了我们额外的费用，我们本可以将这些费用用于城市内的其他事情。 （原文） We booked through a discount site and was unaware when we showed up that everything was virtual since our email said to check in with ID at front desk. We had to call several times to finally figure out our virtual key situation. The gentleman on the phone was extremely nice and helpful. The reason we are giving it only 2 stars besides the check in issue, is because our room was not very clean. We had random pink stuff on the walls, floor, comforter, and shower. The container for soap were empty in the shower as well. We also did not have hot water but only lukewarm water in the shower. While the room setup was nice, just the lack of cleanliness (especially the floors and comforter) for what we paid was very disappointing. The issues with keys and having no front desk or anyone on site to help with room issues was also frustrating. We also did not realize they had zero parking so anyone wanting to book here needs to also take into consideration parking and parking garage fees. For us for one night and keeping our car parked cost us an additional amount that we could have used towards something else within the city.

（由 Google 翻译）不确定是否有任何实际的现场工作人员，但确实在大堂见过几次保安。 支持是虚拟的，但始终可以访问，恒温器有一个小问题，很快就得到了解决。 我们的套房实际上更像是一间单间公寓，配有设施齐全的厨房、高高的天花板，非常舒适。 该建筑较旧 - 电梯也很旧，但我们主要使用楼梯，所以不是问题 - 但套房非常现代化。 总的来说，我们很喜欢它并且会再次留在那里。 （原文） Not sure if there is any actual on site staff but did see a security guard in the lobby a few times. Support was virtual but always accessible, had a slight issue with the thermostat and it was promptly resolved. Our suite was actually more like a studio apartment with full kitchen, high ceilings and very comfortable. The building is older - as are the elevators but we mainly used the stairs so wasn’t an issue - but the suites are very modernized. Overall we enjoyed it and would stay there again.

（由 Google 翻译）办理入住真是一件痛苦的事，尽管我们交谈的人很好而且很有耐心，但我们无法打开前门办理入住，幸好有人恰好进来，这就是我们能够进去的原因。然后我们需要下载另一个应用程序来获取酒店门的钥匙。 当我在房间里看到真正的钥匙时，我非常高兴，因为这是我们进出建筑物/房间的唯一方式。但位置很完美，最终会再次留在那里。房间真的很好！ （原文） Checking in is a real pain and even though the person we talked to was nice and patient we couldn’t open the front door for check in, thankfully someone just so happen to be entering which is why we were able to get in. Then we needed to download another app for the key to the hotel door. Very happy when I saw actual keys in the room since that was the only way we were able to get in and out of the building/room.. but the location is perfect and ultimately would stay there again. The rooms are really nice!

（由 Google 翻译）一直等到下午5点才能入住。 在我们收到代码文本之前根本无法进入构建阶段。预订了3间房2晚。 洗碗机里还有前一天晚上住宿时留下的盘子。 没有工作人员让事情变得非常困难。 我们在那里时，大楼里只有一部电梯在工作。 房间很棒，位置也很好，但总的来说，就我们在房间上花的钱来说，我可以在万豪酒店省钱。 （原文） Had to wait until 5 pm to check in. Could not get into building at all until we received the text for the code. Reserved 3 rooms for 2 nights. Still had dishes in the dishwasher from previous nights stay. Not having a person on staff made it really difficult. Only one elevator worked in the building while we were there. Great rooms and great location but overall for what we spent for the rooms I could have saved money at Marriott.

（由 Google 翻译）几个月前订了房间。确实是我住过的最奇怪的地方。 通过预订，他们明确表示这主要是自助服务，但如果需要，现场会有人在场。好吧，好吧。这是一个很棒的位置而且价格也很合适。 因为是自助服务，所以我询问是否可以在房间准备好之前寄存行李，或者房间是否可以提前准备好。有人告诉我房间可能会提前准备好，但我仍然可以寄存行李。伟大的。 抵达后，我无法进入大楼，因为时间早于我的入住时间。我拨打了该电话号码，但无人接听。我给之前联系过的礼宾部号码发了短信……没有回复，没有回复。我终于进入了大厅，里面堆满了垃圾。在等待回复//有人出现大约 20 分钟后，我决定把行李留在身边。在我回复几分钟后，终于有人给我回短信，让他们知道我正在保管行李，不需要服务。嗯。 我深夜回到酒店——谢天谢地，移动接入此时可以正常工作。走廊里堆满了垃圾，气氛非常非常奇怪。 房间本身非常好。公寓式的设施，令人惊叹的景色。对房间唯一的抱怨是没有沐浴皂。但一切看起来都非常干净而且维护得很好。 总的来说...如果价格无与伦比并且只是故意不期望任何数量的客户服务，我会再次预订公会酒店。否则，我可能会尝试其他地方。 （原文） Booked a room a few months back. Truly the most bizarre place I've ever stayed. Through booking, they made clear this was mostly a self-service operation — but that there was someone on site if needed. OK, fine. It was a great location and the price was right. Because it was self-service, I asked if it were possible to drop off bags before the room was ready OR if the room might be ready early. I was told the room might be ready early, but I could still definitely drop off bags. Great. Upon arrival, I couldn't get access to the building because it was before my check-in time. I called the phone number, but it was out of service. I texted the concierge number I had communicated with before...no response, no response. I finally get access to the lobby, which is filled with trash. After hanging waiting for a reply//someone to show up for around for 20 minutes, I decide just to keep my bags with me. Someone finally texted me back a few minutes after I replied letting them know I was keeping my bags and didn't need service. Hmmm. I come back to the hotel late at night — thank goodness mobile access works as it's supposed to at this point. The hallways were filled with trash, just very, very weird vibes. The room itself was super nice. Apartment-style amenities, amazing views. Only gripe with the room was no bath soap. But everything seemed very clean and well-kept. Overall...I would book The Guild again if the price was unbeatable and just willfully not expect any amount of customer service. Otherwise, I'd probably try somewhere else.

（由 Google 翻译）房东真是太棒了！感谢您热情款待，早餐时还跟我聊天！房子内部装修得非常漂亮——希望房东有计划好好修缮一下室外，这片庭院潜力无限！房间干净舒适（虽然有时能听到明显的交通噪音）。 房子距离我们计划游览的所有景点都在20分钟车程内，但如果非要挑个毛病的话，那就是离最近的快餐店也有20分钟车程。 （原文） The host was an absolute GEM! Thank you for the welcoming breakfast consersations!!! The interior of the house was beautiful - I hope there's plans to work more on the outside, the grounds have so much potential! The room was clean and comfortable (although at times the traffic noise was quite noticeable). It was located within 20 minutes of all the places we planned to visit on our trip but if i had to pick a complaint it was also 20 minutes to the nearest fast-food.

（由 Google 翻译）可爱的老房子坐落在繁忙的道路旁。在地下铁路中发挥了重要作用。房东查理热情好客，分享了有关房子的历史信息。 舒适的床。提供丰盛的早餐。 家具确实需要一些更新/刷新。总而言之，住在这里非常愉快，希望能再来。 （原文） Lovely old home tucked off of a busy road. Played a significant part in the Underground Railroad. Host, Charlie , was warm and welcoming and shared historical info about the house. Comfortable bed. Huge breakfast served. Furnishings do need some updating/refreshing. Over all, very nice stay here and hope to return .

（由 Google 翻译）我和两个儿子在这里预订了住宿，因为老板在电话里给了我一个非常优惠的价格。除了照片之外，我之前并没有仔细查看过房子，但房子的悠久历史和故事让我们惊喜不已。经理查尔斯人很好，非常热情好客。床很舒服，整个地方非常宁静。这里是休息的好地方，坐落在辛辛那提两个街区之间，周围有商店和餐馆，而且距离镇上的大部分地方都很近。干净、舒适、友好、价格合理，是一座历史悠久的瑰宝。我们希望再次入住！ （原文） I booked a stay here for myself and two sons because the owner gave me an exceptionally good rate over the phone. I didn’t look into the property much ahead of time beyond the photos and we were pleasantly surprised by the incredible history and stories of the property. Charles, the manager, is wonderful and very accommodating. The beds were very comfortable and the whole place is very peaceful. It’s a great place to rest, nestled between two Cincy neighborhoods with shops and restaurants, and it’s a reasonably ale distance from most things in town. Clean, cozy, friendly, reasonably priced, and a historic gem. We hope to stay again!

（由 Google 翻译）有机会入住这栋美丽且历史悠久的酒店，我们很高兴这么做了！ 两栋房子都很华丽，从查尔斯那里了解这处房产的所有历史真是太棒了。每天早上我们都会享用美味的早餐......查尔斯在厨房里确实很有才华！ 迫不及待地想再次住在这里。 （原文） Had the opportunity to stay on this beautiful, historic property and so glad we did! Both houses are gorgeous and learning all of the history of the property from Charles was great. We were greeted with a delicious breakfast each morning....Charles is truly talented in the kitchen! Can't wait to stay here again.

（由 Google 翻译）我妈妈特地飞来和我待一段时间，我们都很兴奋能住在这里，但这里真的太脏了。浴室地板上到处都是头发和污垢。而且，男管理员晚上10点以后还给我妈妈发短信问一些私人问题。 （原文） my mom flew in to spend time with me and we were very excited to stay here but it was genuinely disgusting. hair and grime all over the bathroom floor. the male caretaker also texted my mom to ask personal questions after 10 pm.

（由 Google 翻译）我们在附近的一个场地住了两晚参加婚礼。查尔斯是一位出色而友善的主人。房间舒适干净。整个房子很漂亮，设计很棒。房源毗邻一个美丽的公园，距离美味的咖啡和美食仅很短的车程。但住宿期间最棒的部分是早上美味的早餐。 （原文） We stayed two nights for a wedding at a nearby venue. Charles was a wonderful and kind host. The rooms were comfortable and clean. The entire home was beautiful with great design. The home is right next to a beautiful park and a short drive to great coffee and good. But the best part of the stay was the delicious breakfast in the morning.

（由 Google 翻译）我需要自我照顾的一天，这家住宿加早餐酒店是一个不错的选择。现场管理员查尔斯非常棒。他外向的性格很适合这个行业。房子很漂亮，我喜欢维多利亚风格。了解这个家的历史是令人着迷和有趣的。我的粉红色房间和浴室很大。热腾腾的早餐很美味。我遇到了一对来自南卡罗来纳州的美丽夫妇，他们已经结婚 53 年了。我们大家就自己的生活经历进行了愉快的交谈。我度过了一次美妙的一晚经历。房价实惠，很适合支持小企业主。我期待在不久的将来再次住在这里。 PS：这里远离繁忙的街道，晚上开车时很难看清这个标志。 （原文） I needed a selfcare day and this bed and breakfast establishment was a great choice. The onsite caretaker, Charles was fantastic. His outgoing personality fits well with this business. The house is beautiful and I loved the Victorian style. Learning the history of this home was fascinating and interesting. My pink room and bathroom were huge. The hot breakfast was delicious. I met a beautiful couple from South Carolina who've been married 53 yrs. We all had a nice conversation about our life experiences. I had a wonderful one night experience. The room rate was affordable and nice to support a small business owner. I look forward to staying here again in the near future. PS It's off a busy street and the sign was a challenge to see when driving at night.

（由 Google 翻译）因为酒店位置便利，离我们参加的会议地点很近，而且步行过桥到辛辛那提也很方便，所以给了一颗星。我们的房间可以欣赏到大桥和水滨的美景。热早餐相当不错，尤其是芝士玉米粥。早餐时出现了一些人员或物资供应方面的问题，但厨师们依然技艺精湛。 因为其他员工都非常热情友好，所以又给了一颗星。退房时，他们特意询问我用哪张卡付款，因为我登记了两张卡。虽然他们当时忙于处理水管和暖气问题，但大多数员工在客人到前台寻求帮助时仍然非常友好和乐于助人。 因为前台那位态度傲慢、不友好的员工，我们询问是否可以安排同一楼层的房间时，他显得很不耐烦，所以扣了一颗星。这位员工还声称找不到我送到酒店的包裹（我有照片为证），并建议我去隔壁的万豪酒店看看。第二天早上，我问了另一位前台工作人员关于包裹的事，她说包裹就在最上面，并毫无问题地交给了我。其他同事听到他到处吹嘘，说酒店的某些优点（早餐不错，还有一些我记不清了）都是他促成的。 房间暖气坏了，淋浴几分钟就变冷，有时甚至根本不热，淋浴间的排气扇没有浴室排气扇的开关，浴室里总是弥漫着一股霉味/脏水味，即使开着门通风也散不去。感觉就像他们用的拖把洗过之后在洗衣机里放太久，导致所有东西都沾上了这股味道。暖气和水的问题在整个酒店都很普遍，因为很多其他参会者也抱怨过同样的问题，前台经常派维修人员去不同的房间，而且维修人员在酒店里也经常出现。虽然有很多小问题，但考虑到这是希尔顿旗下的酒店，确实需要进行一些重大升级。 （原文） Gave one star for the location in relation to the conference we were attending and how close/easy it was to walk over the bridge to the Cincinnati side. Our room had a nice view of the bridge and waterfront. Hot breakfast was pretty good, especially the cheesy grits. There were a few staffing or supply issues at breakfast but the chefs were great despite that. Gave another star to the remaining staff that was wonderful every other moment. At check out they made sure to ask which card to charge to because I had two cards on file. They had their hands full with plumbing and heating issues but most were still friendly and helpful when guests walked up to the desk. Took one star away for the sassy, unfriendly front desk staff that was annoyed when we asked if we could get rooms on the same floor. This same person claimed he could not find my package that was delivered to the hotel (with photo proof) and suggested I check the Marriott next door. The next morning I asked a different front desk person about the package and she said it was right on top, given to me without issue. Our other colleagues heard him bragging to people about how some of the good things about the hotel (breakfast and I can't remember what else) were because of him. Took two stars away for the heat not working in the room, the shower turning cold after a few minutes or not even really getting warm at all sometimes, a fan vent in the shower without a switch for a fan in the bathroom, and a constant musty/old dirty water smell in the bathroom even when leaving the door open to air out. As if the mop they used had been washed but left in the washing machine too long so it makes everything smell now. The heat and water issue was a problem throughout the entire hotel because many other conference attendees complained about the same thing, front desk staff were often sending engineering to different rooms, and engineering staff were clearly visible in the hotel. There's a lot of pretty little things but major upgrades needed considering it's a Hilton property.

（由 Google 翻译）我们在这里住了两晚，因为我们喜欢酒店的位置，包括早餐和欢乐时光……位置太棒了！！！然而，这家酒店绝对需要一些翻新。我们房间一开门就弥漫着一股难闻的霉味。我们试过开着非常冷的空调来掩盖气味，但没用。我们房间的门锁得不太好，你得用力关上才能关上。房间太老旧了！地毯上到处都是污渍，乍一看像血迹……看着有点吓人。我们不得不洗冷热水澡，因为没有热水。我们浴室的水槽排水不畅。化妆台上的灯坏了，附近也没有插座可以插吹风机对着镜子吹头发。此外，好几层楼都没有能用的制冰机，所以你得去找一台能用的。我们倒是有很多毛巾，白天外出时也享受了客房服务，这真是个惊喜。欢乐时光很不错，但讨厌他们采用了一种腕带系统，周末还得戴着，还要顶着大热天看棒球比赛。早餐……我该从哪儿说起呢？煎蛋卷排队的人总是很长。他们好像什么都卖光了，包括咖啡。等他们再端上来的时候，发现全是咖啡渣……真恶心！！！我们周一离开，结果发现早餐9点就停了，我们被告知10点就停了。这让我们很不开心，因为早餐是包含在房费里的。再说一次，位置很棒，但他们需要翻新一下。 在这家发霉的酒店住了两天后，我得了严重的鼻窦炎，发烧了好几天。我和我丈夫应该得到经理的电话和退款。如果这家酒店会让人生病，不改进的话，它怎么能继续运营下去呢！！！ （原文） We stayed 2 nights here as we love the location of the hotel including breakfast and Happy Hour...GREAT LOCATION!!! However, this hotel absolutely needs some updating. Our room had a horrible stench of mold/mildew as soon as you opened the door. We tried running very cold AC to mask the smell which didn't help. Our room door didn't latch well and you had to slam it hard to get it to latch. The rooms are so dated! The carpet had stains everywhere that looked like blood at first...kind of scary to look at. We had to take warm/cold showers because there wasn't any hot water. Our bathroom sink didn't drain. Our makeup counter lamp didn't work and there weren't any outlets nearby to plug in a hairdryer to do your hair at the mirror. Also, multiple floors didn't have any working ice machines so you had to go chase one down to find one that was working. We did have plenty of towels and we did receive room service while we were out during the day so that was a nice surprise. Happy Hour was good but hate that they went to a bracelet system that you have to wear around all weekend while trying to watch a baseball game in the heat. Breakfast...where do I begin. Omelet station line was always long. They ran out of everything it seemed like including coffee. When they brought more out, it was completely full of coffee grounds...disgusting!!! We left on Monday to find out breakfast stopped at 9am when we were told 10am. Not happy about that since breakfast was included in the price of our room. Again, location is excellent but they need to make some renovations. Two days later after staying in this moldy hotel, I have been sick with a bad sinus infection and fever for days. My husband and I deserve a call and refund from the manager. You can't keep this hotel running without improvements if it's going to get people sick!!!

（由 Google 翻译）几周前，我和儿子去科文顿参加了一个会议。我们此行的住宿费用本应由赞助我们的基金会承担。我相信基金会已经尽力确保一切安排妥当。然而，酒店管理层糟糕的沟通让我们在大使套房酒店的住宿体验大打折扣。 尽管入住前我读到了一些令人震惊的评论，比如房间脏乱、有污渍甚至蟑螂，但我们的房间还算不错。房间里确实有霉味，但浴室还算干净。入住期间我没有看到蟑螂，但我确保行李放在硬质表面上，不用时也拉上了拉链。 入住三天期间，我没有让酒店打扫房间，因为我不相信他们能把房间打扫干净。 前台工作人员态度很好，但对我们的房间费用由基金会承担这件事感到非常困惑。基金会负责人亲自与前台和销售部门的某位工作人员沟通了好几次。结果，我还是被收取了两次住宿费！！！ 即使回家后，我还是再次联系了酒店管理层、希尔顿酒店集团以及基金会负责人。我打了更多电话，但至今仍未收到信用卡退款。 我建议大家不要入住这家酒店，直接入住街对面的万豪酒店就好。不过，欢乐时光的调酒师确实很棒，这也是我给这家酒店打一星的唯一原因。 更新：马多克斯女士，我已于11月18日联系过您，并提供了基金会负责人的联系方式。您一直没有像我要求的那样给我回电。基金会方面表示他们已经和您沟通过，但问题仍然没有解决。 （原文） My son and I attended a conference in Covington a couple of weeks ago. Our stay was supposed to be covered by the foundation that sponsored our trip. I am certain the foundation did their due difference to make sure everything was taken care. Unfortunately, very poor communication on the part of management has soured our stay at this Embassy Suites. The despite the horrifying reviews I read prior to our stay including unclean rooms with stains and roaches, our room was decent. It did smell of mildew and mold but the bathroom was clean enough. I did not see any roaches during our stay but I made sure our luggage remained in hard surfaces and zipped up when not in use. I did not allow our room to be cleaned during our three day stay as I didn't trust it would be done properly. The front desk staff were nice enough but very confused about our room being covered. The head of the foundation spoke, personally, with the front desk and someone from the sales departments several times. I was still charged for the stay TWICE!!! Even after returning home I reached out to hotel management, Hilton, and the head of the foundation again. More calls were made and I'm still waiting for my credit card to be credited for both charges. I recommend not doing business with this property and just staying at the Marriot across the street. I will say that the bartenders at the happy hour were great and the reason I gave this place a star at all. UPDATE: Ms. Maddox, I did reach out to you on 11/18 and provided the contact information for the point person at the foundation. You never called me back as I requested. The foundation said they spoke with you but the issue is still not resolved.

（由 Google 翻译）绝对是我人生中最糟糕的希尔顿体验 如果可以打零星，我肯定会这么做。我在这家希尔顿酒店的住宿体验简直是一场噩梦，从头到尾都是。比赛周末期间，我走进房间，发现里面有蟑螂。好多只。到处爬。就在希尔顿酒店里！ 我立刻通知了前台，结果他们花了整整两个小时才给我换了房间——比赛日我根本没时间浪费这两个小时。而且，尽管我其中一晚是在蟑螂横行的房间里度过的，他们还是收了我两晚的全价。 更糟糕的是，当我联系希尔顿的投诉中心时，他们的第一个“解决方案”竟然是给我积分兑换一晚免费住宿。我坚持不懈地争取，他们才同意退还我一晚的房费。剧透一下：账单根本没寄到。我不得不再次打电话，这次才终于有人寄来了——而且仍然只退还了一晚的房费，尽管我住了两晚，其中只有一晚勉强能住人。更糟糕的是，支票在我出差期间寄到，结果却弄丢了。希尔顿的回应是？“没办法”。他们拒绝重新开具支票，也拒绝以任何方式弥补过失。每次我要求见主管，他们都说我已经和“最高层团队”沟通过了，考虑到他们处理此事的糟糕程度，这简直令人难以置信，也无法接受。 所以，现在的情况是：我全价入住了一家蟑螂横行的酒店，住了两晚，希尔顿没有兑现他们承诺的赔偿，现在他们又拒绝采取任何行动。 多年来我一直是希尔顿的忠实顾客，但这次之后，我真的无法再信任他们的品牌了。如果他们就是这样对待犯错后的顾客，那么入住希尔顿显然存在着他们不愿承担责任的风险。以后我绝对不会再选择希尔顿了。 回复业主：我于 10 月 31 日至 11 月 2 日入住该酒店。肯塔基州自然健美锦标赛和辛辛那提锦标赛会预留一批房间，我在预订时已告知酒店工作人员我将参加该比赛。 （原文） Absolutely the Worst Hilton Experience of My Life If I could give zero stars, I would. My stay at this Hilton was an absolute nightmare from start to finish. On the middle of a competition weekend, I walked into my room and found roaches. Multiple. Crawling. In a Hilton. When I immediately informed the front desk, it somehow took TWO hours to move me to a new room—two hours I definitely did not have to spare during a competition day. And despite one of my nights being spent in a roach-infested room, I was still charged full price for both nights. The disappointment didn’t stop there. When I reached out to Hilton’s escalation center, their first “solution” was to offer me points for a free night somewhere. Only after pushing did they agree to reimburse me for one night. Spoiler alert: the check never came. I had to call again, and only then did someone finally send it—still only for one night, even though I stayed TWO nights and only one was even remotely habitable. To make matters worse, the check arrived while I was out of town and ended up misplaced. Hilton’s response? Too bad. They refused to reissue it or make the situation right in any way. Every time I ask for a supervisor, I’m told I’m already speaking to the “highest team,” which is both unbelievable and unacceptable given how poorly this has been handled. So here I am: I paid full price for a two-night stay in a roach-infested hotel, Hilton didn’t follow through on the reimbursement they promised, and they now refuse to do anything at all. I’ve been a loyal Hilton guest for years, but after this, I genuinely cannot trust their brand anymore. If this is how they treat guests after their mistake, then staying at Hilton clearly comes with risks they won’t take responsibility for. I’ll be booking with literally anyone else moving forward. EDIT FOR RESPONSE TO OWNER: I was staying at this location from 10/31-11/2. The show, the KY Naturals and Cinci Championship do reserve a block of rooms and I informed the individual I would be participating in that competition when I made my reservation.

（由 Google 翻译）几年后，在经历了三次糟糕的体验（一次在佐治亚州亚特兰大，两次在密歇根州利沃尼亚）之后，我们决定再次尝试希尔顿大使套房酒店。不幸的是，情况并没有太大改变。上周末，我们参加了在肯塔基州卡温顿的辛辛那提河滨中心举行的会议。据许多与会者和我本人反映，房间在客人离开后没有进行适当的清洁，设备和家具保养得也不好。我们的房间尤其糟糕，因为地毯和家具都很旧，散发着霉味。浴室角落里有污垢和头发，淋浴喷头乱七八糟，墙纸剥落，餐厅的窗台上堆满了污垢和食物碎屑，等等。请看照片。我们不会再住大使套房酒店了。这已经是我们第四次糟糕的体验了。 大多数员工都很有礼貌。不过下午的经理似乎对他的工作感到恼火，对员工有些粗鲁，对顾客也有些不耐烦——也许是出于沮丧？ 值得一提的是，前台、餐厅和客房服务人员都非常有礼貌。早餐其实相当不错。工作人员努力保持桌面整洁，食物充足，态度也很好。我们两个晚上都睡得很好。不过，负面体验超过了正面体验，而且考虑到我们的付费体验，我们无法接受。 （原文） After several years we decided to give the Hilton Embassy Suites another try after 3 bad experiences (1 Atlanta, GA and 2 in Livonia, MI). Unfortunately, not much has changed. We attended a conference this past weekend at Cincinnati RiverCenter in Covington, KY and according to many the conference attendees, and myself the rooms were not appropriately cleaned between customers, not well maintained fixtures and furniture. Our room in particular smelled musty and mildewy from the old carpet and furniture. There was dirt and hair in the bathroom corner, the shower head was thrown together, the wall paper was peeling, dirt and food crumbs lined the window sills in the dining room, etc. See photos. We will not stay at an Embassy Suites again. This makes our 4th bad experience. Most of the staff was very courteous. Though the afternoon manager seemed to be irritated with what he has to work with, and was somewhat rude to staff and short with customers - maybe out of frustration? On a positive note we experienced the front desk staff, dining room staff, and housekeeping was very courteous. The breakfast was actually pretty good. Staff worked hard to keep tables clear and food stocked, with a great attitude. We got a good night sleep - both nights. The negative experiences though out weighs the positive and not acceptable for what we paid.

（由 Google 翻译）这家酒店真是令人失望透顶，方方面面都让人失望。我们到得比较晚，所以我能理解员工的着装可能比较随意，但是给我们办理入住的那位女士竟然穿着露脐装，这感觉非常不专业。办完入住手续后，她带我们去了房间，因为她不确定房间是否干净。房间确实干净，但说实话，这是我见过的最差的房间之一。地毯到处都是污渍，中间还有个缝隙，家具也破旧不堪，到处都是磕碰痕迹。浴室的水龙头也坏了。此外，浴帘破了，上面还有几个洞，洗手液瓶也快要从墙上掉下来了，这些明明很容易修好，他们却置之不理。而且我们房间门口到处都是大块的泥土，一直没清理干净。第一天的早餐还不错，但第二天简直是一场灾难。我猜他们人手不足，因为几乎没有食物，没有盘子或餐具，没有咖啡，而且由于没人打扫，几乎没有地方可以吃饭。我吃了最后一块香肠和几个土豆，因为就只有这些了。我没看到有人摆放更多食物或盘子，也没看到有人在中庭打扫卫生，而当时才早上8:30。脏盘子就堆在推车上。不过，除了那段时间，中庭看起来确实不错，感觉像是不久前翻新过的。员工很友好，我们没有遇到任何不礼貌的人。酒店位置很好，就在河边，步行即可到达辛辛那提市中心。我知道希尔顿大使套房酒店不是希尔顿旗下最好的酒店，但这绝对是我住过的最差的酒店。除非他们翻新房间，否则我不会推荐这家酒店。 （原文） This hotel was just so disappointing on so many levels. We arrived pretty late so I do understand that staff appearance may be a little more laid back but the person checking us in was wearing a crop top, it just felt very unprofessional. Once we were checked in she took us to our room because she wasn't actually sure if it was clean. It was but this room was honestly one of the worst rooms I have ever seen. The carpet was stained everywhere, there was a gap in the middle of it, the furniture is all dinged and very worn. The faucet in the bathroom was croded. In addition the shower curtain was ripped and had holes in it and the hand soap dispenser was falling off the wall, thing that could easily be fixed but aren't. And the area right outside our door had large pieces of dirt that remained there the whole time. The breakfast the 1st day we were there was fine but the second day was a disaster. I'm assuming they were short staffed or something because there was almost no food, no plates or silverware, no coffee and barely anywhere to eat due to no one cleaning. I had the last piece of sausage and a few potatoes because that was it, I didn't observe anyone putting out more food or plates or cleaning up in the atrium and it was only 8:30 am. Dirty dishes were just stacked high on carts. I will say that outside of that time the atrium does look nice and it feels like it was refreshed not too long ago. The staff was friendly, we never encountered anyone who was rude. The location is nice right on the river, and a short walk to downtown Cincinnati. I know Embassy Suites is not Hilton's nicest hotel but this was by far the worst I've ever stayed in. Until they renovate the rooms I would not recommend.

（由 Google 翻译）这是我们第一次来辛辛那提，酒店员工的热情好客确保我们还会再次入住这家大使馆酒店。每位员工都亲切友好、乐于助人。我们与多位前台员工的合作非常愉快。 前台的Brian每天都与我们互动，他记得我们每一位家人，并与我们聊天，这让我们非常感激。我们遇到了调酒师Bryan，他非常忙碌，但让每个人都感觉我们是他唯一的顾客。第二天，他甚至还记得我们五个人的酒水。客房部的Larry先生非常友善，并对我们在Embassy COV酒店工作表示感谢。 前台的CJ非常耐心和蔼，Darcel对我们提出的每个问题都给予了极大的帮助。 我们最后一晚与酒吧的Arien Glenn聊天。她性格开朗，工作时还会哼歌。她态度非常好，并且很享受与每一位顾客的互动。她还说，人们都很棒，并且很欣赏我们。 酒吧的马克非常乐于助人，确保服务员在桌边联系我们。我们什么都不缺。 我们来自西海岸，对当地不太了解，所以在大使馆的体验非常完美。谢谢大家。 （原文） This was our first time in Cincinnati and the hotel staffs hospitality ensured we will come back to this Embassy. Each employee was kind, friendly and helpful. We had great experiences with multiple front desk employees. Brian at the front desk was engaging with us each day and he remembered each of our family members and chatted with us which was appreciated. We met Bryan the bartender, who was incredibly busy but made each person feel like we were his only customer. He even remembered our drinks for the 5 of us the next day. Mr.Larry from house keeping was a kind and appreciative that he worked at Embassy COV. CJ at the desk was patient and kind and Darcel was beyond helpful with everything we asked. Our last night we chatted with Arien Glenn from the bar. She had an amazing personality and humming while working. Such a great attitude and enjoyed all of her customers. She also chatted about how great people are in general and appreciated us. Mark at the bar was so helpful and ensured we had a server contacted us at a table. We wanted for nothing. Being from the west coast and not knowing the area our experience was perfect at the Embassy. Thank you to all.

就是酒店太贵

（由 Google 翻译）我和儿子在皇后城合唱节期间入住了这家酒店，度过了一段美好的时光。我儿子身体有点小问题，客房清洁员Tim看到问题后主动提出帮忙。他给我儿子拿来了冷水、冰块和一条毛巾，还给了他一些建议，以便以后能更好地处理这个问题。酒店经理Dave对我们团队也非常热情，甚至还特意准备了备用毛巾，这样孩子们就可以不用房间里的毛巾在泳池里游泳了。 由于酒店正在装修，我们住的房间还没有装修，所以房间只评了四星。 员工太棒了！强烈推荐，尤其是如果你要去辛辛那提大学的话！ （原文） My son and I stayed here during the Queen City Choral Festival, and we had a wonderful experience. My son had a minor medical issue and Tim, one of the housekeepers, offered to help when he saw the problem. He got my son cold water, ice, and a washcloth. He also gave him some advice to help with the problem in the future. One of the managers, Dave, was also great with our group. He even had extra towels put out for us so the kids could swim in the pool without using the room towels. The rooms only got 4 stars because the hotel is under construction, and the rooms that we were in had not yet been renovated. Staff is amazing! Definitely recommend, especially if visiting University of Cincinnati!

（由 Google 翻译）这是一家全新装修的酒店（2025年8月）。房间宽敞舒适，干净整洁，温馨宜人。酒店拥有全城最便捷的停车设施。地理位置优越，距离市中心景点10分钟路程，距离动物园4分钟路程。无论个人还是家庭入住，这里都安全可靠。前台工作人员非常乐于助人且彬彬有礼，他们对周边环境非常了解，并且非常乐意为您推荐城里的景点。酒店与一家很棒的小墨西哥卷饼店共用一个停车位，如果您有兴趣，这里还提供酒水。我每年夏天都会在多个州进行长途旅行，这家酒店是我住过的最好的大城市酒店之一，更不用说它了。毫无疑问，我会一次又一次地回来。物超所值，说实话，这个价格能享受到如此便利的设施，简直不可思议。停车费确实需要付费（我2025年8月入住时为9美元），但考虑到酒店的安全性和便捷的交通，这绝对物有所值，而且与城市其他地区相比，价格也更便宜。您可能会认为这家酒店的价格接近每晚 300 美元，因为它非常豪华，但对于一家城市酒店来说，这是一个非常合理的价格。 （原文） This is a newly remodeled hotel(August 2025). Fantastic large rooms, incredibly clean and welcoming. Parking is the easiest in the city. Location is perfect, 10 minutes from the downtown attractions, 4 minutes from the zoo. Secure and safe for individual or for a family. The front desk staff is extremely helpful and polite, they are very knowledgeable of the are and are more than willing to recommend attractions in the city. Parking lots is shared with a great little taco place that serves alcohol if you are so inclined. Traveling a lot on long extensive multi state vacations every summer, this is one of the greatest big city hotels, let alone one of the best hotels I've ever had the pleasure of staying at. I will be back again and again no doubt. Value for you dollar is an understatement, the amenities you get for the price is absurd honestly. You do have to pay for Parking ($9 when I stayed in August 2025) but it's well worth the security and easy access, and cheap compared to other parts of the city. You'd think this hotel would be closer to $300 a night with how luxury it is, but it's an extremely fair price for a city hotel.

（由 Google 翻译）完美！！简直完美！ 我对酒店的要求很高，即使是最好的酒店也不例外。 但这次一切都很棒……我来城里看熊队的比赛，工作人员非常热情周到。 酒店设施也很棒。 唯一让我不太满意的是停车要收费。如果停车收费，我会给满分10分。 但因为停车费，只能给9.5分。 （原文） Perfect !! Straight perfection! I am super funny about hotels even some of the best of the best. But everything was great...came into town for a bears game and staff was very courteous. The amenities was cool Only thing I didn't like was having to pay for parking I would have given it a perfect 10 But because of parking 9 half

（由 Google 翻译）我们度过了愉快的两晚住宿。他们正在对三楼进行装修，所以有些地方看起来不太好，但施工并没有影响我们的住宿。房间有一些小问题（例如水槽把手松动，抽屉坏了），但我们认为问题不大。工作人员对孩子们特别好。孩子们很喜欢游泳池！下次还会住这里。 （原文） We had a pleasant 2-night stay. They were doing renovations to the third floor, so a few things didn't look their best, but the construction wasn't disruptive to our stay. The room had a few little problems (loose sink knobs, broken drawer), but they were minimal, in our opinion. The staff were very kind to the kids, especially. And the kids enjoyed the pool! Would stay again.

（由 Google 翻译）来这里是为了看辛辛那提猛虎队的比赛，这家酒店很棒。前台服务一流，房间干净宽敞。早餐也很不错，有鸡蛋培根、华夫饼、酸奶、麦片、松饼和吐司。强烈推荐。 （原文） Was there for a bengals game and this is a great hotel. Front desk is amazing, rooms are clean and a good size. Breakfast is good. Have eggs and bacon, waffles, yogurt, cereals and muffins and toast. Highly recommend.

（由 Google 翻译）辛辛那提/上城区-大学区汉普顿套房酒店一尘不染，新装修的客房清新舒适。宾客关系协调员David非常热情友好，热情好客，甚至还提供了当地人喜爱的小吃。他的热情好客让我的入住体验难忘。下次来辛辛那提，我很乐意再次入住这家酒店。 （原文） The Hampton Inn & Suites Cincinnati/Uptown–University Area was spotless, and the newly renovated rooms were fresh and comfortable. David, the Guest Relations Coordinator, was fantastic—warm, personable, and welcoming, even offering local favorite snacks. His hospitality made my stay memorable. I’ll gladly return on my next visit to Cincinnati.

（由 Google 翻译）千万别住这家脏兮兮的酒店。一开始迎接你的会是那个极其粗鲁的黑发前台小姐。我以为你们的职责就是招待客人？？我错了。除此之外，床垫上满是污渍，房间里还有一股浓重的体味。不值得。以后再也不住这里了。 （原文） Do not stay at this dirty hotel. You’ll first be greeted by the extremely rude brunette front desk lady. I thought your whole job was hospitality?? Missed the mark on that one. Aside from that, the mattresses were stained and the room smelled of strong body odor. Not worth it. Will not stay here again.

（由 Google 翻译）地理位置优越，位于河畔，步行即可轻松抵达市中心的体育场观看比赛。去快餐店也很方便，尽管那里的快餐店不太好。房间还算干净，但沙发上有污渍。 （原文） Good location along the river and can easily walk downtown to the stadiums for games. It’s convenient to fast food restaurants, even though those aren’t that great. The room was clean enough, but there were stains on the couch.

（由 Google 翻译）这里的员工很棒！他们非常乐于助人，并且能够根据需要满足我们的需求。酒店位置便利，靠近I-75高速公路，距离市中心只有几个街区。除此之外，酒店附近有一条火车轨道，噪音很大。不过，最主要的问题是房间。房间看起来很脏，空间也不够。此外，房间设施陈旧，没有微波炉（大多数房间都有）。除此之外，这次入住体验还不错，我很享受在那里的时光。 （原文） The staff here were great! They were very helpful and were able to accommodate our needs as needed. The location was conveniently off of the I-75 and was a few blocks from downtown. Aside from that, there was a train track that was pretty loud. The primary issue, however, was the room. The room seemed to be pretty dirty, and lacked space. Additionally, the room was out of date and old, and it did not have a microwave(as most rooms do). Other than that, it was a pretty nice stay and I enjoyed my time there.

（由 Google 翻译）不推荐！！！ 拉下被子和床单时，我闻到一股浓烈的尿味。于是我查看了床单下面，发现床垫上有两处新鲜的尿渍，还有一些看起来比较旧、可能洗过的地方。 其中一个枕套闻起来像是被人用过。 我们要求换一间房，他们很快就安排好了，但遗憾的是情况还是一样。床垫上有很多尿渍，床单上也有尿味。 我儿子不愿意躺在床上，试图在椅子上直着睡。那天晚上我们真的只睡了20分钟。 我还在等管理层的电话。第13天了。见下图。 （原文） DO NOT RECOMMEND!!!! When pulling the comforter and top sheet down, I noticed a strong odor like urine. So, I looked under the fitted sheet and the mattress has 2 fresh urine stains along with others that appeared older and possibly cleaned. Also one of the pillowcases smelled as if someone had used it. We requested another room, which was quickly accommodated, but sadly the same situation. The mattresses had numerous urine stains and the linens smelled like urine. My son refused to lay on the bed and attempted to sleep upright in the chair. We literally slept 20 minutes that night. I am still waiting on a call from management. Going on day 13. See pictures below.

（由 Google 翻译）地理位置优越，靠近所有地方，这点很棒。我入住期间的服务还算不错，不算太差，没有像迎宾之类的惊艳，但满足了我的需求。床不太舒服。酒店有游泳池，但水排干了。不过我很喜欢他们不收取预付押金，他们会保留您的预订，您抵达后再付款……您可以将车停在停车场，但我去的时候，每层的电梯都坏了，所以您必须走完整个楼梯到地面，然后再到酒店。 （原文） The location being close to everything is great the service on my visit was moderate not bad not amazing like greeting or anything but got what I wanted the beds were not too comfy their is a pool but was drained or something BUT I do love how their isn’t a up front deposit they hold your reservation and you pay when you arrive … you park in a parking garage but the elevators on every level were out of order when I visited so you have to take the wholeeeeeee staircase down to ground level then to the hotel

（由 Google 翻译）位于肯塔基州河畔的两座桥梁之间。晚上桥上交通繁忙，车辆往来频繁，噪音很大。 如果您在城里找不到房间，或者因为活动原因价格过高，这里还可以。 小酒馆和前台服务都很棒！ （原文） Between the bridges on the KY side of the River. Tends to be noisy at night with traffic at hi floor level on the bridge. Ok if you can’t find rooms in town or they’re priced too high due to events. Great Bistro and Front desk service!!

（由 Google 翻译）由于航班严重延误，我们凌晨3点抵达。我在网上办理了入住手续，但被告知他们取消了我的预订。幸运的是，由于酒店其他房间都已售罄，所以这个房间仍然可用。房间非常陈旧，家具破损，椅子上沾满污渍。淋浴排水很慢。 （原文） We arrived at 3 AM after a serious airline delay. I had checked in online but was told that they had cancelled my reservation. Fortunately the room was still available as the rest of the hotel was sold out. The room was very dated with dinged furniture and a stained chair. The shower was slow draining.

（由 Google 翻译）房间干净舒适，床也很舒服。我不太喜欢枕头，不过这只是我个人偏好偏硬一些的枕头。酒店位置优越，去餐厅和参加市中心活动都很方便，但又不会过于喧闹。前台接待员基莎女士是这次旅行的亮点，她热情周到的服务让我们非常满意。我们一定会再次入住。 （原文） The rooms were clean & comfortable. The bed was very comfortable. I didn't really care for the pillows, but that's just my personal preference for a firmer pillow. Great location for restaurants and downtown events, without being right in the mix of downtown. But the front desk lady, Ms. Kisha, was the highlight of the trip. Her customer service and hospitality were so appreciated. We would definitely stay here again

（由 Google 翻译）价格太高，服务却不怎么样。我在这里住过两次，但不会再来了。走廊闷热潮湿，早餐区的地板黏糊糊的，停车费10美元。前台员工很友好，但酒吧员工就没那么友好了，我两次去的时候，他们似乎都急着要走。房间很舒适，早餐也还可以。位置还可以，但不太方便。 （原文） Overpriced for what they have to offer. I've stayed here twice, but will not again. Hallways are hot & muggy, floor in breakfast area is sticky, and there's a $10 charge for parking. Front desk staff is friendly, but not so much the bar staff who seem unusually eager to leave both times I was there. The rooms are comfortable, and breakfast is okay. Location is okay but hard to get to.

（由 Google 翻译）客户服务很棒。酒店位置超级方便，就在主干道边上，停车也很方便。我不明白为什么要收10美元的停车费？三星级的最大原因在于：这家酒店需要升级空调和管道。房间很热，空气很闷。我不停地调低温度，空调却几乎不起作用。地板和酒店其他地方也很热，所以这说明是整个酒店的问题。房间里的马桶冲水时，它发出了整整一分钟的尖叫声。当时已经很晚了，所以没去前台。 （原文） Customer service was lovely. Hotel is super convenient right off major roadway and easy to park. I don’t understand the $10 parking fee? The biggest reason for 3 stars: this property needs an A/C and plumping upgrade. The room was hot and the air was thick. Kept turning down temp and the A/C was barely doing anything. Floors and rest of hotel warm as well, so this tells me it’s a whole hotel issue. Flushed toilet in the room and it screamed for a solid 1 minute. It was very late so did not try and stop down to front desk.

（由 Google 翻译）我来这里参加婚礼。那天正好是钢人队的比赛和布兰迪和莫妮卡的演唱会，所以人很多。然而，我们的房间有很多瑕疵，简直令人无法接受，甚至恶心到不行。晚上的前台小姐似乎很烦我们，总是向我们要东西。白天的前台小姐人很好。为了不用下楼，我打了个电话，但没人接。就在我打这段话的时候，维修工也没来。 我之前住过很多万豪酒店，它们都非常出色，干净又专业，可惜这家酒店没有达到预期。 （原文） I was here for a wedding. And it was also the day of the Steelers game and the Brandi and Monica concert. So it was pretty packed. However, our room had so many blemishes that it was unacceptable and actually gross. The evening front desk lady seemed irritated for us, asking for things. The daytime front desk lady was kind. I called so I didn’t have to go downstairs and no one answered and as I’m typing this, the maintenance man never came. I’ve stayed at many Marriott hotels before and they have been remarkable and clean and professional unfortunately, this one missed the mark.

（由 Google 翻译）永远都会留下五星好评。我们遇到的每个人都非常友好和乐于助人。我甚至把我的Apple Watch落下了，直到我回到家（田纳西州）才发现，他们很用心地寻找，找到了它，并用联邦快递寄回了我家。 （原文） Will forever leave a 5 star review. Every single person we encountered was extremely friendly and helpful. I even left my Apple Watch and didn’t realize until I got back home (Tennessee) and they diligently looked for it and found it and fedex’d it home to me.

（由 Google 翻译）这里的房间和位置都不错，但我不建议预订这家酒店举办任何类型的活动。我曾在这家酒店举办过婚礼，但效果并不理想。我们与酒店协调后寄送了迎宾礼包，但很多客人根本没收到……不知道它们去了哪里。通过我们的婚礼网站/链接预订很困难，而且创建预订的酒店员工把我的名字拼错了。这导致我的账户和我们举办婚礼获得的积分都难以使用。我建议你去别处。 （原文） The rooms and location here are fine, however I do not recommend booking this hotel for any type of event. I used this hotel for my wedding block, and it did not go well. We dropped off welcome bags after coordinating with the hotel, and many of our guests never even received them.. not sure where they went. Reservations were difficult to book through our block website/link, and the hotel employee who created it spelled my name wrong. This has made my account difficult to use, along with the points we earned from hosting. I recommend going elsewhere.

（由 Google 翻译）不错的酒店。他们对我很好。有一天感觉很糟糕。其余时间还好。还可以更好。床单很脏，有污渍。不太好。房间外有时噪音很大。睡不着。 （原文） Good hotel. They were nice to me. One day was bad. Rest was fine. It could be better. Dirty sheets with stains. Not good. Sometimes loud noises outside room. Could not sleep

（由 Google 翻译）房间简直冷得要命，淋浴水温无法调节，简直烫到人。早餐工作人员服务态度很好。酒店需要安装更好的标识。标识没有灯，谷歌地图会带你绕圈，在单行道上走错方向。这个问题必须立即解决！ （原文） Rooms were literally freezing while the shower had no way to adjust temperature which was close to scalding. Breakfast staff was nice. The hotel NEEDS to install better signage. There is no light on the sign and Google maps drives you in circles and down the wrong way on one way streets. This needs rectified INSTANTLY!

（由 Google 翻译）员工很棒，早餐很棒。浴室糟透了！推拉门完全密封不严，浴室里也没有风扇！太糟糕了。希望你住在那里的时候不用去2号房间。他们应该停止建造这样的酒店房间。推拉门离墙至少一英寸，而且没有锁。浴室也没有通风设备。 （原文） Nice staff, great breakfast. Bathrooms are awful! Sliding door doesn’t seal at all and no fan in the bathroom!!!!! Horrible. Hope you don’t have to go #2 while you’re staying there. They need to stop building hotel rooms like this. The sliding door was at least an inch away from the wall and no lock. No ventilation in bathroom either.

（由 Google 翻译）我住在辛辛那提/肯伍德汉普顿套房酒店 (Hampton Inn & Suites Cincinnati/Kenwood)，它基本上和费尔菲尔德酒店不相上下——没什么特别的，也没什么糟糕的。房间每天都会打扫和清新，免费早餐是连锁酒店的标准配置（可以吃，但没什么特别值得夸赞的），他们还有一个酒吧，不过我很少看到它开着，所以感觉像假的一样。好的方面是，我遇到的员工都很友好，乐于助人，这点很重要。总的来说，如果你需要找个地方休息，这里还不错，但别指望除了基本设施之外还能有什么其他的。 （原文） Stayed at the Hampton Inn & Suites Cincinnati/Kenwood and it’s basically on par with a Fairfield — nothing fancy, nothing awful. The room was cleaned and freshened daily, the complimentary breakfast was your standard chain hotel spread (edible, but nothing you’re writing home about), and they have a bar that might as well be imaginary because I rarely saw it open. On the upside, the staff I ran into were friendly and helpful, which counts for something. Overall, it’s fine if you need a place to crash, but don’t expect anything beyond the basics.

（由 Google 翻译）在辛辛那提住了一晚，我对这家酒店的体验非常满意。前台的卡西热情开朗，乐于助人，看得出来她真心希望客人拥有最美好的入住体验。经理拉梅科也同样出色，因为我正好在辛辛那提庆祝生日，他还送了我一瓶葡萄酒。酒店本身干净整洁，装饰精美，房间也一样。以后每次来辛辛那提，我都会选择这家酒店。 （原文） Spent one night in Cincinnati and could not have been happier with my experience at this hotel. Cassie, at the front desk, was so cheerful and helpful. You could tell she just wanted you to have the best stay possible. The manager, Rameco, was equally great and even gifted me a bottle of wine as I was in the city celebrating my birthday. The hotel itself was clean and beautifully decorated, as were the rooms. This will be my go-to hotel when I visit Cincinnati from here on out.

（由 Google 翻译）返校后住在这里。地理位置优越，就在辛辛那提。房间干净整洁，和广告宣传的一样。公共区域也很干净，维护得很好，员工都很友好。服务只给4分，因为早餐比我对汉普顿酒店的预期要低，但也没有特别糟糕或难以下咽。 （原文） Stayed here after homecoming. The area is very nice for being right at Cincinnati. The room is stayed was nice, clean, and as advertised. The common areas are also clean and well maintained and staff were all friendly. Only gave Service a 4 because the breakfast was below standard compared to what I was expecting of a Hampton, but nothing that was downright bad or inedible.

（由 Google 翻译）房间很干净，但对于两张大床来说太小了。早餐还可以，但可以更好。总的来说，性价比不高，所以评分很低。 （原文） Clean, but the rooms were too tight for a two queen bed. Breakfast was okay but can be better. Overall not worth the money that is why low rating.

（由 Google 翻译）他们的一个员工告诉我，即使我打算凌晨一点到，也可以提前打电话告知，这样就不会被记为未入住。结果我今天打电话过去告知，他们态度非常恶劣，说不会给我保留房间……而我已经付了整晚的房费！现在我今晚没房住了，而且不同的员工都跟我说了不同的说法。千万别住这家酒店！ （原文） I was told by one of their employees that even though I was going to show to show up at 1 am and they said I can call ahead and let them know so I don’t get marked as a no show. Well I call today to let them know and they were very rude and said that they won’t hold my room.. THAT I PAID FOR THE WHOLE NIGHT. So now I am screwed with no room tonight and was told multiple things by different workers. Don’t stay here!

（由 Google 翻译）我真的不明白那些差评是怎么回事。我的意思是，这又不是丽思卡尔顿，只是个假日酒店而已🤣 房间很干净，也很宽敞。洗漱用品都是大瓶装的，这点很贴心。床很舒服也很干净。早餐很棒！甚至还有火鸡香肠，选择也很多！总而言之，我们下次还会住这里！ （原文） I really don't know what the bad reviews are about. I mean it's not the Ritz it's a Holiday Inn 🤣 The room was clean, and very spacious. It had full size bottles of toiletries which was very nice. The bed was comfortable and clean. The breakfast was great! It even had turkey sausage, and many options! Overall we would stay here again!

（由 Google 翻译）我们去看红军的旅程在这里度过了一段美好的时光。工作人员非常友好。Jason 为我们办理入住手续非常顺利，而且非常友好。Erika 和 Johnny 准备了丰盛的早餐，确保我们用餐体验良好。Danielle 确保我们高效地办理了退房手续，她也非常友善。四个人都尽心尽力，确保我们住得愉快。房间布置精美，干净整洁。我唯一的建议是，如果您打算乘坐电车，请带上零钱/现金。 （原文） We had a great stay here for our visit to see the Reds. The staff is super nice. Jason was great checking us in and super friendly. Erika and Johnny set up a very solid breakfast and made sure we had a good meal experience. Danielle ensured we check out efficiently was nice to work with as well. All four did a great job making sure we had a good stay. Also, room was well furnished and clean. My only advice would be if you plan to ride the trolley take exact change/cash.

（由 Google 翻译）我父母为了我们能住得挨着订了两间房。我们的房间没有彻底打扫干净。地毯很脏，浴室也脏得令人作呕。马桶下面和浴缸里都长满了阴毛。地板上还尿了尿。我们在4个小时内给前台打了两次电话，让他​​们派清洁工来打扫，我们去吃饭游泳的时候就去。但根本没人来。妻子不得不自己打扫浴室。退款简直是一场噩梦。一直有人说他们会联系我们，但从来没人联系。他们希望如果他们不理我们，我就会离开。无论如何都不要住在这里。 （原文） My parents booked our two rooms so they could be next to each other. Our room wasn’t fully cleaned. The carpet was dirty and the bathroom was disgusting. Pubic hair was under the toilet and in the bathtub. Pee on the floor. We called the front desk twice in 4 hours asking them to send the cleaners to finish while we ate and then swam. Nobody ever came. Wife had to clean the bathroom herself. It’s been a nightmare to get our money back. Keep being told they’ll reach out, but nobody ever does. They’re hoping if they ignore us I’ll go away. Don’t stay here whatever you do.

（由 Google 翻译）酒店标榜为三星级酒店，但实际上这家酒店是两星级酒店。 靠近辛辛那提是最大的优势。 自助洗衣房（投币式）已停用一个月。 停车场贴满了停车风险自负的警示牌。 门隔音效果不佳/密封性不佳。这意味着房间很吵，走廊里房间里的任何动静都能听到。 我们房间的墙纸都剥落了。 我们的房间很大。但考虑到房间面积之大，家具也显得不足。 早餐很普通。肉桂卷不新鲜。座位区狭小/拥挤。 房间很干净。 淋浴喷头很短。浴帘根本盖不住浴缸。 前台工作人员服务态度很好。 （原文） Listed as a 3 star hotel. This is a clear 2 star hotel. Proximity to Cincinnati is the biggest plus. Laundry (coin operated) has been out of service for a month. Parking lot has numerous signs about parking at your own risk. Doors are not sound efficient/tight. That means that rooms are loud and you can hear everything from rooms in the hallway. Wallpaper was peeling in our room. Our room was very large. It was also under furnished given the enormous size. Breakfast was standard. Cinnamon buns were not fresh. Seating area is small/tight. Room was clean. Shower head was short. Curtain didn't really cover to tub. Front desk staff was fine.

（由 Google 翻译）我不明白为什么会有负面评价，也许他们做了一些调整，但酒店的价格非常实惠。干净舒适，早餐是我见过最好吃、种类最多的早餐，泳池开放到晚上11点，这对我们来说很新鲜。总的来说，这是一次很棒的体验。 （原文） I don't understand the negative reviews maybe they made some changes but the hotel was great for the price. It was clean and very comfortable and the breakfast was the best breakfast and variety that I've ever seen the pool was open until 11pm which was new to us. It was overall a great experience.

（由 Google 翻译）抵达酒店时，发现一群人莫名其妙地在大堂里闲逛。不清楚他们是来住的还是工作的，只是在入口附近闲逛。当天晚些时候，保安在入口附近发现了一些动静。看来这群闲逛的人要么是保安，要么是和保安一起来的？谁知道呢，对于一家酒店来说，这可不是什么好兆头。抵达时，前台空无一人，还贴着“稍后回来”的牌子。情况很糟糕。房间床单上有血迹。凌晨1点后，两晚都有砰砰的门声、大声叫喊声和各种杂音。好几个房间都有噪音，可能与保安/闲逛者有关。这家酒店很奇怪，绝对不会再来了。 （原文） Arrived to a group of folks milling around the lobby for no reason. Wasn't clear if they were staying or working there, just loitering around the entrance. Security noted around the entrance later in the day. Appeared that the loitering group either were, or were with, the security guys? Who knows, not a great look for a hotel. Front desk was unoccupied upon arrival with a "back shortly" sign. Not great. Blood on the sheets in the room. Banging of doors, yelling, and general nonsense both nights utilities after 1am. Noise from several rooms, potentially associated with the security / loitering party. Weird hotel, definitely won't be back.

（由 Google 翻译）糟糕的体验。 一楼的114房间由于湿度高、空气不流通，入口和浴室的瓷砖很滑——简直是危险。 我长期入住，多次要求换房，却始终没有换。他们根本不在乎你滑倒。 墙壁薄如纸。 淋浴水压低。 冲水要试两三次才能用。 到处都是灰尘。 床还可以。 这个地方唯一好的地方就是位置。 （原文） Horrible experience. 1st floor room (114) had slippery tiles at entrance & bathroom because of high humidity and no air circulation - literally a hazard. Did not get the room changed for a long stay even after requesting multiple times. They don't care if you slip and fall. Walls are paper thin. Low water pressure in the shower. Flush works after 2-3 attempts. Dust everywhere. Okay bed. Only decent thing about this place is the location.

（由 Google 翻译）我们住在这里是因为我们需要一家靠近儿童医院的酒店。早餐不是免费的！！每盘要 15 美元！谢天谢地，我们有早餐券！！用早餐券能买到的东西非常非常有限（我们点菜的时候，还有我们想从冷吧拿酸奶的时候，那位女士一直气喘吁吁。冲我们吼，告诉我们冷吧里的任何东西……水果或酸奶（我当时是给宝宝拿的）都要额外加 5 美元）。她气喘吁吁，因为我有一张给女儿做早餐的优惠券。她非常咄咄逼人，一点也不愿意为我们做饭。我们坐下的时候，她吼道“快点点餐”。所以我们以为是我们自己点的，因为我们刚刚点了餐。她吼道“不，你们都不行！！”。早餐非常糟糕，让人不舒服。这家酒店唯一的好处就是游泳池和舒适的床。冰箱也不错。以后去医院我们都不打算住这里了！！ （原文） We stayed here because we needed a nice hotel to stay at close to the children’s hospital for my daughter. Breakfast is not free!! It’s $15 per plate! We had breakfast vouchers thankfully!! They were very very limited with what we could get with the vouchers (the lady huffed and puffed the whole time while we were ordering our food and when we tried to grab a yogurt off the cold bar. Yelled at us and told us it was $5 extra for any thing off the cold bar…fruit or yogurt) (which I was grabbing for my baby). She huffed and puffed because I had a voucher to make a breakfast plate for my daughter. She was very aggressive and not happy to cook for us at ALL. When we sat down, she yelled “order up”. So we assumed it was us, since we just ordered. She yelled “NO, NOT YALL!!”. It was a very terrible and uncomfortable breakfast. The only good thing about this hotel was the pool and the comfy beds. The fridge was nice as well. We do not plan to stay here for our future hospital trips!!

（由 Google 翻译）入住时间很晚，前台服务员故意刁难我。入住后感觉还不错，直到第二天晚上才发现房间里两台电视都没有遥控器。等了大概一个半小时才有人送来遥控器。第二天早上点早餐，等了25分钟才做好，但服务却不太到位。酒店整体看起来不错，但服务方面还有待改进。 （原文） It was a late check in and the desk clerk decided to make it difficult. Once checked in it was comfortable until the second night I noticed that there were no television remotes for either of the two televisions that were in the room. It took about an hour and a half before someone could bring one remote. Ordering breakfast on the second morning and it was not done correctly after waiting 25 minutes for it to be prepared. Other than the hotel looking overall pretty good, the services need much more work.

（由 Google 翻译）因为一些问题，我差点就给一星评价了，他们处理得挺好。不过退房的时候，我房间的账单有误，那位女士说“经理周一会来”，但我感觉今天就得退房！我被扣了餐费，但我出示了优惠券，感觉这事儿迟早会发生，所以我拍了照片证明。一小时后她打电话给我，解决了问题。总的来说，这次入住体验是四星。不过因为今天的小事，我没给一星。不过房间还不错，而且大多数人都很好。 （原文） I almost gave a 1 star review because of a few issues, they took care of it in nice way but when I was checking out there was an incorrect charge on my room and the lady said “well the manager will be here Monday” but I’m like I have to check out TODAY! I was charged for food but I had vouchers I presented and had a feeling this was going to happen which is why I took a picture as proof. She called me a hr later and fixed it. Overall the stay is a 4 star. I kept a star off due to today’s frustration. Nice rooms though and most of the people are really nice.

（由 Google 翻译）一星好评太多了。这次经历一点也不好。辛辛那提儿童医院向我推荐了这家酒店，因为我们必须开车 12 多个小时才能到达这家酒店。我本来想住两天放松一下，但结果却不是我住过的更好的酒店。我房间的空调坏了。我房间的冰箱也坏了。我要求更换房间里的设施，但没有得到应有的更换。打电话给前台告知情况，前台什么也没做，甚至没有换房间。早餐是免费的，但种类有限，因为我明白为什么会这样。总的来说，这是一次糟糕的经历，我不会再住在这里了。我也会联系辛辛那提儿童医院的礼宾部，让他们知道我的经历，希望这能帮助其他人做好准备，或者让像我这样的家庭不要参加这家酒店。 （原文） One whole star review is too much. This experience was not a good experience at all. This hotel was recommended to me by Cincinnati Children’s Hospital as we had to drive over 12+ hours to get to this hotel. I was looking for a relaxing two day stay instead It was not the case I’ve stayed at better. The air conditioning in my room was not working. The refrigerator in my room was not working. The amenities in my room had not been replaced upon request after asking. Called front desk and informed, nothing was done not even a room change to accommodate. Breakfast was complementary, but limited as I seen why it was that way. This just was overall a bad experience and I will not stay here again. I will be reaching out to Cincinnati children’s concierge as well and letting them know of my experience and hopefully that will help others to be prepared or remove this hotel for participation for families such as myself.

（由 Google 翻译）房间宽敞舒适，干净整洁。毛巾摆放整齐，一切都显得很棒。 接待很热情，工作人员非常周到友好。 酒店门口就有停车场。 酒店设有健身房和游泳池。可惜的是，由于时间有限，我没能使用。 （原文） Fijne ruime kamers en ziet er allemaal schoon en netjes uit. De handdoeken waren mooi neergelegd en alles zag er top uit. Het ontvangst was goed en de medewerkers erg attent en vriendelijk. Parkeren kan voor de deur. Er is een fitnessruimte en een zwembad. Door het gebrek aan tijd had ik hier helaas geen gebruik van kunnen maken.

（由 Google 翻译）这是我经历过的最糟糕的酒店体验之一。房间不仅脏得要命，而且我们住了两天，问题一直没得到解决。由于他们的数字钥匙和入住手续出了问题，我们直到深夜才办理入住。当我们到达房间时，发现房间脏得要命。淋浴墙上沾满了近十几根别人的毛发，淋浴地板上满是污垢，水槽里有黑色污渍，毛巾上沾满了头发，地毯和床单上也有棕色斑点等等。我们尝试使用聊天功能，但无人接听。我们还多次致电前台。一个新来的女孩不得不打电话给经理。最终回复我们的Alisa告诉我们，她无能为力，她只能退款给我们，我们可以另找一家酒店——不过，当时是假日周末的午夜。她对我们很粗鲁，但最终还是给我们换了新床单，这样我们至少可以安心睡觉了。第二天早上，我们又联系了另一位前台工作人员。他向我们保证客房服务主管会亲自打扫并漂白我们的房间。那天晚上我们回来时，发现马桶、淋浴地板、水槽仍然很脏，地毯上也有污渍。房间稍微干净了一些，但仍然令人无法接受。我们再次尝试寻求帮助，但没有成功。第二天早上我们终于可以退房时，我要求直接与经理谈话。女前台工作人员拒绝了，说经理正在清点房间。她很粗鲁，拒绝联系她的上级。她确实给了我们折扣，但仅限于较便宜的那个晚上，那甚至不是问题最大的那个晚上，而且恰好也是较贵的那个晚上。和她再也没办法了。这太糟糕了，几乎所有在那里的人都不在乎。唯一试图提供帮助的是周日的男前台工作人员。但即使这样也没有完全解决问题。再也不来了——如果你想要在房间里感到安全和干净，就不要去那里了。 （原文） This was one of the worst hotel experiences I have ever had. Not only was the room absolutely filthy, but in the two days we were there, the problems were never solved. Due to issues with their digital keys and checking in, we were unable to check in until rather late at night. When we got to the room, it was beyond filthy. Nearly a dozen of someone else’s bodily hairs all over the shower walls, filth on the shower floor, black stains in the sink, hair in the towels, brown spots on the carpet and the sheets, and more. We tried using the chat feature with no response. We also called multiple times to the front desk. One girl was new and had to call a manager. Alisa that finally responded informed us that nothing could be done and she would just refund us and we could find a new hotel - mind you this was at midnight on a holiday weekend. She was horrible to us but finally just brought us new sheets so we at least felt safe to sleep. The next morning we spoke to a different front desk man. He promised us that the head of housekeeping would clean and bleach our room herself. When we got back that evening, there was still a dirty toilet, dirty shower floor, dirty sink and carpet spots. It was slightly cleaner but still wildly unacceptable. We tried to get help again to no avail. When we finally could check out the next morning I requested to speak directly with a manager. The female desk worker refused to do so, saying that the manager was doing inventory. She was rude and refused to get her superior. She did give us a discount but only on the cheaper night, which was not even the night with the largest issues, that also happened to be the more expensive night. There was no getting anywhere further with her. It was awful and almost everyone there did not care one bit. The only one that tried to help was the male front desk man on Sunday. But even that did not fully fix anything. Never again - do not go if you want to feel safe and clean in your room.

（由 Google 翻译）这家酒店不允许客人自行调节房间温度。你必须去前台告诉他们你想要的温度，晚上我提了好几次都没人帮我调好。我入住期间，房间一直冷得要命。 （原文） This hotel does not allow you to control The thermostat/temperature in your own room. You have to go to the desk and tell them what temperature you want the room set at and at night I asked several times and it never got done. It was absolutely freezing the entire time I was there.

（由 Google 翻译）地理位置优越。前台工作人员非常出色。房间干净整洁，布置精美。停车有点困难，但一旦找到停车位，进出都很方便。唯一遗憾的是凌晨5点响起的火警警报导致酒店紧急疏散，因为厨师把培根烤糊了。穿着睡衣在外面站了一个小时，感觉很不舒服，而且酒店没有提供任何补偿，甚至连免费早餐都没有，这让我们不得不待在外面。 （原文） Location was fantastic. Front desk staff were superb. Room was clean and nicely furnished. Parking is a little difficult but once you find the lot, it’s easy in and out. The only unfortunate thing was the fire alarm at 5AM causing a hotel evacuation because the chef burnt bacon. Standing outside in your pajamas for an hour, wasn’t a good time and the hotel offered no compensation for being displaced, not even a free breakfast which made us to be outside in the first place.

（由 Google 翻译）我之前在这家酒店住过，当时的管理层不同，体验很糟糕。新的管理层和服务都很棒。餐饮：早餐不错，种类丰富，服务也很棒。唯一不足的是，虽然有水果，但香蕉和橘子都过期了，应该定期更换。餐厅的晚餐菜单种类丰富，但价格昂贵。 房间：房间宽敞干净，设施齐全。唯一不足的是每日清洁服务似乎是可选的。他们不是每天都打扫，这倒也还好，但酒店广告上并没有说是可选的，否则我就得自己倒垃圾了。总体体验：我会推荐 Voco the Clair 酒店，而且以后还会住这里。它离工作地点和餐饮场所都很近。工作人员很友好。房间很漂亮，淋浴水压很大，床也非常舒服。我还会再来这里住的。 （原文） I had previously stayed at this hotel under different management and had a horrible experience. The new management and service was great. FOOD: The breakfast was good with great variety and great service. One concern, there was fruit available, but the bananas and tangerines were old and should have been changed out regularly. The dinner menu at the restaurant had variety but was pricey. ROOM: The rooms were spacious clean, and stocked with amenities. The only concern was the daily maid service seemed optional. They didn't clean every day which was fine, but that was not advertised as optional or I would have emptied my own trash. OVERALL EXPERIENCE: I would recommend Voco the Clair and I would stay here again. It was on close proximity to work and food locations. The staff was friendly. The rooms were nice, the showers had great pressure, and the bed was extremely comfortable. I would stay here again.

（由 Google 翻译）几个小时前，我给酒店发了邮件，要求升级，因为我是白金卡精英会员、大使会员和业主会员。但我从未收到回复。10月26日下午3点20分左右，我办理入住时，一位刚开始值班的年轻棕发女郎（不是摩根，她没有明显的名牌）没有确认我的会员身份，但他们却给了我便利设施积分或一份迎宾礼物。最后，我提到，我曾通过电子邮件要求升级，因为我的会员身份。酒店从未查看过我的邮件，他们给我安排了一间普通房，并告诉我没有其他升级房型了，尽管我提醒前台接待员，我刚刚才申请了升级。 离开时，我在洲际酒店集团的App上快速搜索了一下，发现有5间比我的更好的房间，我可以当场预订，而且都有空房。我回来告诉同一位前台接待员，还有多间房间可以升级，这才终于给我升级了。 为什么要把事情搞得这么复杂？我采取了所有措施来确保一切顺利，但结果仍然是浪费时间，而且很麻烦。请改进一下员工培训。 至于房间，房间里一直喷着很浓的空气清新剂，我讨厌这种味道。冷暖空调比较老旧，靠墙连接着外面。有点过时了。 房间里的其他一切都很好。干净整洁，设施齐全，浴室也很棒。 可惜的是，作为这家酒店的客人，我的第一印象很糟糕，现在我很生气。客人应该感受到热情的接待、周到的照顾和被倾听的感受。 （原文） I emailed the hotel hours ago to secure an upgrade, as I’m a Platinum Elite, Ambassador, and Owner. I never received a response. Upon check in at around 3:20pm on Oct 26, with a young brunette who was just beginning her shift (not Morgan - she had no visible name tag), my status was not acknowledged, yet I was offered amenity points or a welcome gift. Finally, I mentioned that I emailed the hotel requesting an upgrade due to my status. That email was never checked and I was given a basic room and told there were no more upgrades available, even though I reminded the front desk receptionist that I had literally just requested an upgrade. As I walked away, I did a quick search on my IHG app and found 5 different rooms that were better than mine that I could book on the spot and were available. After I came back and told the same front desk receptionist that there were multiple rooms available for upgrade, I was finally given an upgrade. Why did this have to be unnecessarily complicated? I took all the steps to make this smooth and yet, it was still a waste of time and a nuisance. Please train your staff better. As for the room, it’s been doused with a strong air freshener, which I hate. The heating/cooling is one of the older ones that are against the wall connected to the outside. A bit dated. Everything else in the room was good. It was clean, nice amenities, and a great bathroom. Unfortunately, though, my first impression as a guest at this hotel was sour and now I’m annoyed. Guests should feel welcomed, accommodated, and listened to.

（由 Google 翻译）地理位置非常便利，酒店干净整洁。床单非常柔软，可能是我住过最柔软的酒店了。枕头、床、淋浴、隔音效果，一切都很好。我会再次入住这里，而很多酒店我都不敢这么说。 （原文） Very convenient location and great, clean hotel. Sheets were very soft. Probably the softest I’ve felt in a hotel. Pillows, bed, shower, noise level, everything was good. I’d stay here again and I can’t say that about a lot of hotels.

（由 Google 翻译）糟糕的管理和差劲的客户服务 我们按时抵达辛辛那提克莱尔酒店 (voco The Clair Hotel Cincinnati)，却被告知由于其他客人已获准延迟退房，我们的房间无法入住。前台告知我们需要在保证入住时间的基础上再等待 45 分钟。 当我们解释说我们有行程安排，不能耽搁时，工作人员却漠不关心，也没有采取任何措施解决问题。他们的冷漠态度令人失望，也极不专业。当我们要求与经理通话时，被告知酒店没有经理。更令人气愤的是，工作人员声称他们无法通过电话联系经理，只能通过电子邮件联系。我们询问酒店总部联系方式，却遭到敷衍搪塞，最终被告知是预订热线，但打了好几个电话，解释了好几次才联系上可以提供帮助的人。 等我们终于联系上客服时，房间已经准备好了——但我们已经错过了部分行程安排。代表向我们保证总经理会在一小时内致电。然而，五天过去了，我们仍未收到任何形式的沟通或后续消息。 这次经历反映出酒店管理层责任心和客户服务严重缺失。允许付费延迟退房却不遵守标准入住时间，这是不可接受的，也暴露出酒店运营监管不力。对客人时间缺乏回应和尊重，这种做法极其不专业。我们将不会再次入住这家酒店，并强烈建议其他客人不要预订，直到管理层解决这些系统性问题为止。 （原文） Unacceptable Management and Poor Customer Service We arrived at voco The Clair Hotel Cincinnati at the posted check-in time, only to be told that our rooms were unavailable because late checkouts had been granted to other guests. The front desk informed us we would need to wait an additional 45 minutes beyond the guaranteed check-in time. When we explained that we had scheduled activities and could not delay, the staff showed no concern and made no effort to resolve the situation. Their indifference was disappointing and unprofessional. When we asked to speak with a manager, we were told none was on site. Even more troubling, the staff claimed they had no way to contact a manager by phone—only by email. Requests for corporate contact information were met with confusion, and we were ultimately given the reservations line, which required multiple calls and explanations before reaching anyone who could assist. By the time we finally spoke with a representative, our rooms were ready—but we had already missed part of our planned itinerary. The representative assured us that the General Manager would call within an hour. It has now been five days, and we have received no communication or follow-up of any kind. This experience reflects a serious breakdown in management accountability and guest service. Granting paid late checkouts while failing to honor standard check-in times is unacceptable and demonstrates poor operational oversight. The lack of responsiveness and concern for guests’ time was deeply unprofessional. We will not return to this property and would strongly discourage others from booking until the management addresses these systemic issues.

（由 Google 翻译）我被锁在房间外面了，工作人员不让我进去。工作人员态度很差，根本不愿意帮忙。我绝对不推荐住这里！！ 发生这种情况是因为门锁的键盘没电了，所以门卡无法使用。他们既没有办法充电，也没有超控钥匙。他们告诉我，我唯一能进去的办法就是等到早上维修人员来。他们还主动提出给我安排另一个房间，让我不用带行李。我坚持要让他们让我进房间，因为我的药在里面。我无意中听到工作人员说：“她需要什么药，这么重要？” 太粗鲁了！为什么我要向洲际酒店集团的员工解释我的病情？！如果锁在里面的是孩子、宠物、要赶飞机，或者其他紧急情况怎么办？我简直不敢相信他们竟然没办法开门，而我竟然“疯了”还想再进去。我礼貌地请工作人员打电话给他们的经理，看看还有没有其他办法，因为前台的女孩不停地重复着“我无能为力”。经理（Vicky、Nicky 还是 M 什么的？）甚至问前台女孩“你为什么打电话给我？”就好像经理懒得理会一个想回房间拿药的客人一样。第二天我才被允许进去，但早上错过了工作电话，因为我的笔记本电脑在里面。因为拿不到药，第二天我没法正常工作，这真的很糟糕，毕竟这是一次商务旅行。 经理（Brad）确实帮我免费安排了一晚的房间，但不幸的是，我因为工作、身体疾病和各种不便而损失了 $$$。我认为我可以就此采取法律行动，并会进行调查。所以，律师们，请联系我！ （原文） I got LOCKED OUT OF ROOM & staff could not let me back in. Staff was awful and unwilling to help. I DO NOT recommend staying here!! This happened because the door's keypad ran out of battery so the key cards didn't work. They had NO WAY to charge it or an override key. They told me the only way I could get back in was to wait in the morning until the maintenance staff came. They offered to give me another room to stay in without my belongings. I insisted to be let in the room because my medications were in there. I overheard the staff say "What kind of medication does she need that is so important?" How RUDE! Why do I have to explain my medical conditions to the IHG staff?!? What if a child got locked in, or a pet, or a flight to catch, or any emergency? I couldn't believe they had no way to open the door and that I was "crazy" one for wanting to go back in. I politely asked the staff to call their manager to see if there was another option because at this point the girl at the front desk kept repeating "there's nothing I can do" over and over. The manager (Vicky or Nicky or M something?) even asked the front desk girl "why did you call me for this"? Like the manager couldn't be bothered with a guest who wants to get back in their room and get their meds. I was let inside the NEXT day and missed work calls in the morning since my laptop was in there. Because I couldn't get my meds, I was unable to function and work the next day which was really bad because this was a business trip. I did get the room comped by a manager (Brad) for only that 1 night but unfortunately I was worse off from my losses $$$ from work, physical ailments, and inconveniences. I think I can take legal action because of that and will be looking into it. So attorneys - please contact me!

（由 Google 翻译）酒店真棒！从入住到退房，客服服务都很棒。房间很漂亮，也相当宽敞。步行即可到达辛辛那提市中心。我绝对会再次入住这里！ （原文） Really nice hotel! The customer service was great from check-in to check-out. The rooms were nice and fairly spacious. Walkable to downtown Cincinnati. 10/10 would stay here again!

（由 Google 翻译）这家酒店价格虚高，物超所值。税费超过140英镑，设施却质量不佳。房间光线昏暗，需要改善照明。家具感觉陈旧肮脏，灯罩上还有可疑的污渍。走廊里弥漫着香烟味，房间里弥漫着令人作呕的气味。 欧陆式早餐不太好，非常普通。水果的质量也值得怀疑。以他们的价格，你可以在其他地方找到同等或更低价格的更好的酒店。 （原文） This hotel is over priced for its own good. Charged 140+ taxes and it was not a great quality facility. Rooms are dark and need better lighting. Furniture feels outdated and dirty, lampshades have questionable stains on them. The halls smell like cigarettes and the rooms just have a disgusting odor. Continental breakfast is not that great, very standard. The quality of the fruit was questionable at best. For the price they charge you can get a better hotel at equal or lesser value elsewhere.

（由 Google 翻译）超值住宿体验 这是一家不错的经济型酒店。非常干净，员工友好，床也很舒服。这里设施齐全，满足您在预算有限的情况下过夜的一切需求，尤其是在辛辛那提。 酒店位置便利，靠近71号高速公路，但一点也不吵闹。房间里配备了所有必要的设施。强烈推荐！这里是实用又干净的中途停留地！ （原文） A Great Budget Stay ​This is a good budget hotel. It was very clean, the staff were friendly, and the beds were comfortable. It has everything you need for an overnight stay on a limited budget, especially by Cincinnati standards. ​It’s conveniently located near Highway 71, but it was not noisy at all. All the necessary amenities were in the room. Highly recommend for a practical and clean stopover!

（由 Google 翻译）我们在这里住了两个周末。地理位置优越——靠近高速公路，开车到辛辛那提儿童医院只需八分钟。所有员工都很友好，但Terisa尤其出色。她真心实意地关心顾客。早餐期间，她与每位顾客互动，确保他们满意，并满足他们所需的一切。如果我们再次前往辛辛那提，我们一定会住在这里。 （原文） We stayed here for two weekends. Location is great- close to highways and only eight minute drive to Cincinnati Children's Hospital. The entire staff was friendly, but Terisa was amazing. She genuinely cares about the customers. During breakfast, she interacted with every person to ensure that they were satisfied and had everything they needed. We will definitely stay here if we need to travel to Cincinnati again.

（由 Google 翻译）Theresa——她就是人们不断回头的原因！这位女士堪称客户服务的典范！当您致电酒店时，Theresa 会接听！无需按 1 转 _______。她彬彬有礼、办事高效，与她互动非常愉快。 很遗憾，淋浴间没有热水。我们向一位男经理（不是 Theresa）反映过这个问题——他很快就过来了。他承诺会修好。但问题始终没有解决。酒店没有给我们安排其他房间。由于这并非“偏好”——例如床太硬/太软，枕头太硬/太软。酒店房间有热水是最低要求。我们没有得到任何关于没有热水房间的补偿。我很惊讶这位先生什么也没做！ 显然，这位先生需要接受 Theresa 的培训。也许如果他和她共事时间够长，就能掌握一些客户服务技巧。 （原文） Theresa - she is the reason people keep coming back! This woman is the embodiment of customer service! When you call the hotel - Theresa answers the phone! No press 1 for _______ She was gracious, efficient and a pleasure to interact with. Unfortunately, there was no hot water in the shower. We brought it to the attention of one of the male managers (Not Theresa) - he came up promptly. He promised it would be fixed. It never happened. We were not offered an alternative room. Since this was not a “preference “ for displeasure - (I.e. the bed is too hard/soft, the pillows were too hard/ soft) . hot water in a hotel room is a minimum expectation. We were not offered ANYTHING in the way of compensation for a room that did not have hot water. I was surprised that the gentleman did not offer anything! It is clear that the gentleman needs to have some training by Theresa. Maybe if he works with her long enough he will gain customer service skills.

（由 Google 翻译）我和家人来这里住了一晚，体验非常棒。Theresa 非常热情友好，对我和我的家人都非常有帮助，还给出了很棒的推荐。房间漂亮、干净、安静。早餐很棒，选择丰富。我们在这里住得很愉快，一定会推荐给其他人！ （原文） My family came down for a night and we had a great experience. Theresa was very helpful and friendly towards me and my family and gave great recommendations. The rooms were nice, clean and quiet. Breakfast was great and had a lot of options. We had no issues staying here and would definitely recommend to others!

（由 Google 翻译）房间还不错，干净，适合住一晚。床很舒服，但是外面的灯光太亮，而且窗帘拉不上。 （原文） The room was good for a night, clean. Bed was comfortable but the outside light was very bright and you could not close the curtain.

（由 Google 翻译）在为期一周的假期快结束时，我和未婚夫想去附近的动物园，所以在这里住了两晚。酒店位置很棒，去动物园很方便，附近也有很多快餐店。我们被升级到了特大床套房，我也不知道为什么，但这真是个惊喜。前台工作人员看起来超级友好。 房间本身看起来很干净。浴室和床都很好。电视有点烦人，因为你无法访问电视指南来查看正在播放的节目。我最后只能用笔记本电脑看Netflix。不过Wifi很慢，别指望能及时下载任何东西。早餐还不错，虽然我只吃了华夫饼和一些水果。我的未婚夫说饼干和肉汁的肉汁很难吃，香肠显然也不好吃，不过这是免费早餐，所以也没什么大不了的。 最后从停车场左转简直是一场噩梦。车道左侧的砖墙非常危险，视线受阻。这片区域确实很危险。 （原文） Stayed here for 2 nights at the end of a week long vacation because my fiance and I wanted to visit the zoo nearby. The hotel's location is awesome for reaching the zoo, and there were many fast food options nearby. We were upgraded to a king suite room, and I'm not exactly sure why but it was a nice surprise. Desk person seemed super nice. The room itself seemed clean. Bathroom and bed were in good shape. TV was a bit annoying because you can't access the tv guide to see what was on. I ended up just using my laptop to watch netflix. Wifi is pretty slow however, don't expect to download anything in a timely manner. Breakfast was fine, though I only had the waffles and some fruit. My fiance said the gravy for the biscuits and gravy was gross, and the sausuage apparently wasn't good either, but its free breakfast so not a huge deal. Finally making a left turn out of the parking lot is a complete nightmare. The brick wall to the left of the driveway is super dangerous, it blocks your view pretty bad. The area is definitely sketchy.

（由 Google 翻译）我对酒店房间的要求只有几点：安静的睡眠环境和优质的服务。万怡酒店两方面都达不到。首先，我们的房间明显受到州际公路的影响，而且州际公路离酒店一侧大概有100英尺远。更别提没完没了的交通噪音了。 但我费心写这篇评论的真正原因是，我们家的马桶整个周末都在漏水。每次我们一个人上厕所，都得掀开马桶盖，按下活门，才能让下一个人用。我们向前台提了三次维修请求；我不知道维修人员是否真的来过。如果来了，他们很可能只是掀开马桶盖，按下活门，然后就以为没事了。 总之，我哪儿都能遇到糟糕的服务和吵闹的房间。千万别住这家酒店。 （原文） There are only a few things I want from a hotel room: a quiet place to sleep and good service are among them. Courtyard can't deliver on either one. First, our room VIBRATED noticeably with the interstate that's maybe 100 feet from one side of the building. To say nothing of the non-stop traffic noise. But the real reason I'm bothering to write this review is that OUR TOILET RAN ALL WEEKEND. Every time one of us used the toilet, we had to lift the lid and push down the flapper so it would fill for the next person. We put in three requests with the front desk; I have no idea if maintenance every actually came. If they did, they probably lifted the lid, pushed down the flapper and thought it was fine. Anyway, I can get crappy service and a loud room anywhere. Don't bother with this hotel.

（由 Google 翻译）我经常出差。我还没见过这么贵的大床房，居然有两间浴室，还有一间大厨房/客厅！ 虽然地处主干道，附近餐厅也很多，但房间非常安静（每间浴室都有白噪音）。 床可以再软一点，不过这是我的偏好。代客泊车服务是和对面的酒店共用的，所以速度比我喜欢的要慢一些。很棒的地方 （原文） I travel for work a lot. I haven't seen a queen room that had 2 bathrooms and a large kitchen/ sitting room for this price ever! Very quiet space (white noise in each bathroom) even though on a main road and near a lot of restaurants. Beds could be softer, but that is my preference. The valet is shared with the hotel across the way, so a bit slower than I like. Great place

（由 Google 翻译）酒店很漂亮。提供代客泊车服务，费用为15美元，否则您需要支付10美元将自己的车停在停车场，所以天气不好的时候这算是一个加分项。工作人员很友好，房间非常干净舒适。但是房间里没有微波炉，所以我们不得不去大堂爆爆米花。而且他们的网站上没有提到早餐，好吧，不过如果你选择在那里吃，要做好支付高价的准备。松饼4.50美元。不过每个房间都配有咖啡壶和不错的咖啡包，可以单独冲泡。酒店靠近71号州际公路，所以绝对不是一个安静的住处。 （原文） Beautiful hotel. Offers valet parking for $15, otherwise you pay $10 to park your own car in a parking garage so that's a plus in bad weather. Friendly stuff and was very clean and comfortable. However, no microwaves in the rooms so we had to go to the lobby to pop popcorn. And their website doesn't mention a breakfast ok fine, but be prepared to pay a lot of you do choose to eat there. $4.50 for muffin. However every room has a coffee pot and has decent coffee pods for individual brews. Next to 71 so definitely not a quiet place to stay

（由 Google 翻译）这家酒店真是无可挑剔！我和我的伴侣在7月4日带着狗狗去南方旅行回家的路上，顺便在这里住了一晚。我们需要一家允许携带两只大型犬入住的宠物友好型酒店。我们在这里住了一晚，一切都非常满意！50美元的宠物费（每晚，而不是每只狗！）比起周边其他酒店来说非常合理，而且没有体重或品种限制。我们到达并预订时才发现酒店后院有一个完全用围栏围起来的狗狗活动区，这对我们来说简直是天大的惊喜！我们入住的一楼房间非常适合狗狗们欣赏外面的景色，也让它们享受美好的住宿体验。酒店位置非常便利，去餐厅、酒吧和各种景点都非常方便！我们计划在足球赛季期间再来这里住。 （原文） Nothing bad to say about this hotel! My partner and I stopped here on our way back home from a 4th of July trip down south with our dogs. We needed a dig-friendly hotel that would allow two large dogs. We stopped here and were super pleased with everything! The $50 (per night not per dog!) pet-fee was very reasonable compared to every other surrounding hotel, and there was no weight or breed restrictions. We didn't realize upon arrival and booking that there was a dog run out back fully fenced, which was a HUGE bonus for us! Our ground floor room was perfect for the dogs to be able to see outside and enjoy their stay as well. Location is super convenient to restaurants and bars and things to do! We plan on coming back here to stay during football season 🏈

（由 Google 翻译）太糟糕了！！！！！我本来想为我年迈的父母计划一次自驾游。工作人员却把这份送给我父母的礼物毁了，他们强迫他们自己付酒店房费——说除非我亲自到场，否则他们不能用我预订房间的信用卡。经理甚至同意，如果我没来也没取消房间，他们会很乐意地从我的信用卡里扣款，而且当时没有人在场。但由于我父母年事已高，我怀疑工作人员觉得他们很容易被操纵，所以他们拒绝使用我的信用卡，直接扣了我父母的房费。我尝试联系了好几个人。你想想，如果万豪酒店的员工是酒店业的，他们会为了迎合那些想为父母做点好事的人，破例使用他们那陈旧的信用卡规则。他们不仅不愿意满足顾客的需求，态度更是恶劣至极。太糟糕了！！！千万别住这里！！！ 正如我父亲所说，他本可以住在 6 号汽车旅馆，以更合理的价格享受更好/更友善的服务。 （原文） HORRIBLE!!!!! I tried to plan a road trip for my elderly father and mother. The staff RUINED this gift to my parents by forcing them to pay for their own hotel room - stating they could not use my CC used to reserve the room unless I was there in person. The manager even agreed that had I not shown up nor cancelled the room, they would have GLADLY and willingly charged my credit card with NO ONE BEING THERE IN PERSON. But because my parents are elderly, and I suspect the staff saw them as someone easily manipulated, they refused to use my credit card and charged my parents for their room. I tried speaking to multiple individuals. You would think that if the employees of Marriott were in the business of hospitality, they would make exceptions to their archaic credit card rules to accommodate someone trying to do something nice for their parents. Beyond being unwilling to satisfy their customer, they doubled down with their nasty attitudes. HORRIBLE!!!! DO NOT STAY HERE!!! As my father put it, he could have stayed at a motel 6 and received better/kinder service at a much more reasonable rate.

（由 Google 翻译）为了看棒球比赛，我住了一晚。房间很干净，工作人员都很友好，乐于助人。当然，千万不要订面向州际公路的房间，因为这样整晚都能听到交通噪音😧。我们是随团的，房间是随机分配的，所以没法指定具体房间。步行范围内有很多酒吧和餐厅。 （原文） Stayed for one night for baseball game. Room was clean and staff were all friendly and helpful. Goes without saying but do not get a room facing interstate because you cab hear traffic noise all night 😧. We were part of tour and room were assigned randomly so couldn’t request specific room. There are a lot of bars and restaurants within walking distance.

（由 Google 翻译）我和未婚夫周末在这里住，因为我们来这里是为了观看孟加拉虎队的主场揭幕战！我们度过了一段美好的时光。办理入住时，前台注意到他坐轮椅，便询问我们是否需要无障碍客房（预订时没有无障碍客房）。整个周末，代客泊车员的服务都很棒，酒店干净安静，离辛辛那提市中心的喧嚣也不远。如果你不想去鲁克伍德市中心购物/餐饮场所太多，那就随便找个地方吧。我们没有在小酒馆吃饭，但那里的香味真是太棒了，我们一定会再来的！ （原文） Me and my fiancé stayed here over the weekend because we were in town for the Bengals home opener! We had an amazing experience, upon check in the front desk noticed he was in a wheelchair and asked if we wanted an Accessible room (at the time of booking there were none) . The valet guys were great all weekend, the hotel was clean and quiet and not far from the hustle and bustle of downtown Cincy. And if you don’t want to go into downtown Rookwood has so much shopping/eating, just choose a spot. We didn’t eat at the bistro but it smelled amazing, and we will definitely be back again!

（由 Google 翻译）虽然就在高速公路边上，但地方很安静。酒店很干净。房间干净整洁，很不错。唯一的缺点是自动售货机坏了，而且没有装满东西。床罩和床单上满是烧孔。被子很痒。床单肯定需要换了。床很舒服。绝对不值得每晚花120英镑，但我会再次入住。 （原文） Quiet place even though it's right by the highway. Property is clean. Room was clean, decent. Only complaints were vending machine not working and not filled. The bedspreads and sheets were full of burn holes. The covers were itchy. Definitely need to replace linens. Beds were nice and comfy. Definitely wasnt worth paying 120 a night but id stay again

（由 Google 翻译）这个地方不值零分。请阅读所有评论，千万别住这里。我们当时开车路过这里，最后一刻预订了个临时住处。我们到的时候，大堂已经关门了，只能隔着玻璃窗和夜班服务员打交道。房间里有“免费咖啡”，但杯子里爬满了虫子。我们当时就应该赶紧逃走。住在其他房间的一些人在室外徘徊，看起来好像有什么事要发生。走进房间，房间里弥漫着一股烟味，马桶冲不了水，桌子摇摇欲坠，床上用品上到处都是被烟头烧过的洞，被子上还有神秘的污渍。浴室里看起来像是有人被撞穿了墙，他们做了些半危修复。我不敢把床单翻过来。我们在房间里站了足足两分钟，才和住在几户人家的父母离开了。如果房间每晚50美元的话，或许还可以。房间条件太差了。我以前从来没有离开过酒店/汽车旅馆，而且以后也不会再入住戴斯酒店。 （原文） This place deserves 0 stars. Please read all the reviews and do not stay here. We were passing through on a road trip and booked last minute for a quick place to stay. When we arrived, the lobby was closed and you had to deal with the night clerk through a glass window. There was “free coffee” and bugs crawling all over the cups. We should have cut and run at that point. Some of the people staying in other rooms were loitering on the outdoor level and it looked like something was about to go down. Walked into the room and it reeked of cigarette smoke, toilet didn’t flush, table was falling apart and the bedding had cigarette burn holes all over them and mystery stains on the comforter. In the bathroom it looked like someone had been thrown through a wall and they did a half hazard repair job on it. I was afraid to turn down the bed sheets. We stood in the room for all of two minutes before getting ourselves and my parents who were staying a few doors down out of there. If the rooms were $50/night ok maybe. The room conditions were deplorable. I’ve never walked out of a hotel/motel before and would never stay at another Days Inn again.

（由 Google 翻译）房间干净整洁，适合短暂入住。不过，他们的客户服务也很棒。前台员工Vic为我付出了超乎寻常的努力！他非常友善，真心关心我的入住体验。我一定会再次入住！😊 （原文） The rooms are clean and serve their purpose for a quick stay. However they have wonderful customer service. Vic, the front desk employee, went above and beyond for me! He was very kind and genuinely cared about my stay. I would definitely stay again! 😊

（由 Google 翻译）我住的戴斯酒店和广告宣传的不太一样。房间很脏，尽管我要求的是无烟房，但房间里却弥漫着烟味。天花板上有个洞，我能听到鸟叫声。洗手池和浴缸里到处都是虫子，床边还有死蜘蛛。没有客房服务，也没有提供任何便利设施。我一进门就后悔订了这家酒店。优步司机上车后告诉我，戴斯酒店是吸毒者和可疑活动聚集地。我再也不会预订温德姆酒店了。酒店的经理根本不在乎他们是否在谎报酒店的位置质量。 （原文） The Days Inn I stayed in was not as advertised. It was dirty, reeked of cigarettes even though I requested a smoke free room, there was a hole in the ceiling from which I could hear birds chirping, there were bugs all over the sink and bath tube, and dead spiders around the bed. There was no room service, I was not offered any sort of amenities. I immediately regretted booking this room the second I walked in. I was told from the uber driver after being picked up that Days Inn is a hub for drug users and suspicious activity. I will NEVER be booking with Wyndham again. The property managers DO NOT CARE that they are lying about the quality of this location.

（由 Google 翻译）我住在Day Inn，这次体验不是最好的吗？ 蜘蛛网、角落里的洞，还有楼上那个人到底是怎么回事？那里发出了太多噪音，或者说什么线索。就在我旁边的那个。 噪音清晰响亮，就像在我家浴室里一样。我根本没法好好休息，糟糕的经历。 （原文） I stayed at the Day inn am I experienced was not the best? Spider webs and corner holes and whatever was going on with the person stand upstairs? There was making so much noise or clue. The ones on the side of me. It was like the noise was so clear and loud like they was in my bathroom. I did not get any rest terrible experience

（由 Google 翻译）谷歌上的地址是街上Quality Inn的地址。打电话问前台，结果直接转到Quality Inn的前台。这真是……让人困惑。电话预订的小伙子英语说得很糟糕，让我几乎无法提供信息。我告诉她我直接去预订，她却求我继续打电话。整个过程中，她不停地向我推销东西。我终于到了那里，却花了30分钟才办理入住，因为前台小姐失踪了。房间很脏，房卡也经常用不了。说真的，这是我住过的最差的“酒店”。 （原文） The address on google is the address for the Quality Inn down the street. When you call and ask for the front desk, it forwards you to the Quality Inns front desk. This was... confusing. The ladt booking the reservations over the phone spoke poor English which made giving her my information close to impossible. When I told her I'd just book in person, she begged me to stay on the line. Wouldn't stop trying to sell me things during this whole process. When I finally got there, it took me 30 minutes to get checked in because the front desk lady was MIA. Room was dirty, key card wouldn't work consistently. No joke worst "hotel" I've ever stayed at.

（由 Google 翻译）房间简直令人无法接受，窗帘和床上有烟头烫过的痕迹，浴室里有异味，浴室里的硬木地板也翘了起来，墙上有神秘的污渍和划痕，被子很薄，墙上居然还有口香糖，还有一只小昆虫在酒店里自由游荡，直到被弄死。这家酒店低于平均水平，我不会再来了。 （原文） The rooms were unacceptable, cigarette burns in the curtains and beds, unusual smells in the bathroom, hardwood floor also lifting in the bathroom, there were mystery stains and scratches on the walls, the comforters were thin, there was gum literally on the wall, and there was a baby insect roaming freely in the hotel until it was killed. It was below average and I would not visit again.

（由 Google 翻译）这家住宿加早餐旅馆的优点当然是店主的友善和善良，他们是住在那里的两位年长绅士。 结构不是典型的欧洲民宿，它更像是业主居住的房子，有共用的房间和浴室。 尽管公园需要改变，但公共区域已经现代化。 房间不是全新的，也不是特别干净（灰尘太多），但仍处于可以接受的状态。 早餐是业主自己做的，所以绝对是非商业性的。选择范围虽然不大，但还是不错的。 享受美国日的独特体验 （原文） Punto di forza di questo B&B è sicuramente la simpatia e la gentilezza dei proprietari, due anziani signori che vivono li. la struttura non è il classico B&B europeo, è più una casa dove vivono i proprietari, con delle camere e bagno in comune. le parti comuni sono state rimodernate, anche se il parque è da cambiare. Le camere non sono nuovissime e non sono particolarmente pulite (troppa polvere) ma comunque sono in uno stato accettabile. la colazione è cucinata dai proprietari, ed è quindi sicuramente non commerciale. La scelta non è ampia, ma comunque è buona. Un esperienza unica per vivere una giornata all'americana

（由 Google 翻译）非常舒适和干净。业主非常乐于助人，是一家很棒的公司！早餐很美味而且很及时！喜欢法式压榨咖啡。卢娜，他们的狗也很酷！ PS，喜欢简约的现代装饰。 （原文） Very comfortable and clean. The owners were very accommodating and great company! Breakfast was tasty and timely! Loved the French pressed coffee. Luna, their dog was cool too! PS, loved the minimalistic modern decor.

（由 Google 翻译）我和已成年的女儿于 2017 年 1 月 14 日至 2017 年 1 月 16 日入住霍普金斯住宿加早餐旅馆。主人：埃塞尔和巴里非常友好、随和，谈话非常有趣。此外，他们养了一只非常可爱的狗，露娜。自制早餐很美味，咖啡也很棒。这座历史悠久的房子需要一些细心的呵护。不过，考虑到每晚的价格，这笔交易还是很划算的。 （原文） My adult daughter and I stayed at the Hopkins Bed and Breakfast 1/14/17 - 1/16/17. The hosts: Ethel and Barry were very nice, accommodating and provided very interesting conversation. Also, they had the sweetest dog, Luna. The homecooked breakfast was tasty and the coffee was excellent. The historical home could use some TLC with attention to detail. However, given the price per night, it was a good deal.

（由 Google 翻译）我感觉就像在家度假一样。我们的主人巴里（Barry）和埃塞尔（Ethel）非常令人愉快，与我们共度时光非常愉快。我们的住宿古雅且非常舒适。早餐很棒！我强烈推荐参观。就像回到家人身边一样。该地区环境优美，距离大美国棒球场仅一英里半。轻松步行即可到达公园！ （原文） I feel like I am on vacation at home. Our hosts Barry and Ethel are extremely pleasant and enjoyable to spend time with. Our accommodations are quaint and very comfortable. Breakfast was wonderful! I highly recommend visiting. It's like coming home to family. The area is nice and only a mile and a half from Great American Ballpark. Easy walk to the park!

（由 Google 翻译）Barry 和 Ethel 是很棒的房东！房间很宽敞，床很软。附近有医院，所以有点吵，但晚上很安静。停车安全、免费且充足。还有免费 wifi。以这样的价格，你很难找到更好的房间（和早餐！）。 （原文） Barry and Ethel are wonderful hosts! The room was spacious and the bed was very soft. The neighborhood is a bit noisy because of the hospital but is silent at night. Parking is safe, free and ample. Free wifi too. You would be hard pressed to find a better room (and breakfast!) at this rate.

（由 Google 翻译）超级可爱的地方，非常友好的业主确保我们得到很好的照顾。自制早餐超级美味。床很舒服，房间里有电视，浴室也不错，小客厅和用餐区也很漂亮。绝对推荐，尤其是考虑到价格实惠！ （原文） Super cute place, very friendly owners who made sure we were well taken care of. Homemade breakfast was super tasty. Beds are comfortable, TVs in room and a nice bathroom, lovely little living room and dining area. Would definitely reccomend, especially considering the great price!

（由 Google 翻译）老板 Barry 和 Ethel 非常热情好客，但不会打扰客人。 价格合理，每晚 65 美元。 但是，早餐时间是早上 9 点，所以如果您需要在 8 点之前到达某个地方，您将无法享用早餐。 浴室与另一间房间共用，但这不是问题。 房间里的电视是有线电视，但信号像素化，这可能会令人烦恼。 床虽然是大号床，但非常不舒服。它有点像豪华的蒲团床垫。 我需要稍微倾斜地睡觉，以防止我的脚伸出床尾。一天早上我醒来时感觉好像肩膀被球棒击中。另一天早上，我感觉好像脖子被刀刺伤。床不好，除了我感到温暖。 一天晚上，我看到一条蠹鱼在我的地板上爬来爬去。 该社区距离医院约半英里，无论白天还是晚上，警报器都会非常吵闹。 停车位在街上。 主人养了一只狗，但它叫得很少。但是，如果你对狗过敏，那么这里不适合你。 我不推荐这个地方，这太糟糕了，因为主人很好。 （原文） The proprietors, Barry and Ethel are very hospitable without being intrusive. The price is reasonable at $ 65 per night. However, breakfast is at 9 am, so if you need to be somewhere by 8 you'll not get breakfast. The bathroom is shared with another room, but it was not a problem. The t.v. in the room is cable, but the reception pixelates, which can be annoying. The bed, though queen, was very uncomfortable. It was sort of like a glorified futon mattress. I needed to sleep on a slight diagonal to keep my feet from handing over the end. One morning I woke up and felt like I had been hit in the shoulder with a ball bat. Another morning like I'd been stabbed in the neck with a knife. The bed just wasn't good, except I was warm. One evening I watched a silverfish walk across my floor. The neighborhood is about 1/2 mile from a hospital and can be very noisy with sirens all times of the day or night. Parking is on the street. There is a dog that lives with the owners, but it barks very little. However, if you have dog allergies, then this is not the place for you. I can't recommend this place, which is too bad because the owners were nice.