克利夫兰的50家最佳酒店

（由 Google 翻译）我们住的是转角套房，空间宽敞，视野开阔。工作人员热情周到，乐于助人。可惜的是，有几个重要原因让我不会再住这里。 首先，如果你不是本地人，你应该知道市中心有人骑着摩托车在街上飙车，音乐震耳欲聋，引擎轰鸣，彻夜不停。这可不是普通的大城市噪音。这种噪音很难被忽视，我会重新考虑任何一家市中心酒店能欣赏街景的房间。 其次，房间很棒，但维护得不太好……淋浴间的浴缸周围角落脏兮兮的，洗完澡后，我们的脚上沾满了黑色的污渍。 总而言之——房间很划算，但一分价钱一分货。 （原文） We stayed in a corner suite, which is spacious and has great views. The staff was kind and very helpful. Unfortunately there are some big reasons why I wouldn't stay here again. First of all, if you aren't from the area, you should know that there are people racing their motorcycles around downtown, blasting music, and revving their engines all night long. This is not normal big city noise. It's very hard to ignore and I would reconsider ANY room at a downtown hotel with a street view. Secondly, the room was wonderful but not kept up well... The shower had grungy corners around the tub and we had black specks on our feet after showering. To sum it up - the room was a bargain but you get what you pay for.

（由 Google 翻译）上周末我们来这里参加凯霍加帆船赛，度过了一段非常愉快的时光。我们大约在6点30分办理了入住手续，当时街道上正挤满了人，有棒球比赛等交通堵塞。服务员的敏捷给我留下了深刻的印象！他迅速地推来一辆行李车，装上我的行李和冷藏箱，然后直接推到大堂。我父母在两个小时后才办理入住，他们把他们升级到了我们隔壁的套房。他们也是IHG的新客户，所以我没想到升级会这么好。这次入住之后，你们绝对把他们变成了IHG的忠实顾客！我们没有怎么逛，早餐开始前就离开了，但我们确实使用了健身房，房间里的厨房设施齐全，除了我的Nespresso咖啡机，我问他们要了一台，他们就给我拿了上来。我们喜欢在大城市里住Kimptons酒店，这次的体验是我最喜欢的一次。床也超级舒服！ （原文） We had the BEST experience here this past weekend while in town for the Head of the Cuyahoga Regatta. We checked in about 630 right when the streets were crazy busy with baseball game traffic etc and I was very impressed by the quickness pf the valet! He quickly brought down a luggage cart, loaded my bags and cooler and rolled it right to the lobby. My parents ended up checking in 2 hours later and they upgraded them to a suite right next door to us, and they were brand new to IHG, so I wasnt expecting such a nice upgrade. You have definitely made them IHG customers after this! We didnt explore much and left before breakfast opened but we did use the gym and the kitchen in our room had everything needed, well except my nespresso machine, and they brought me up one when I asked about it. We love staying at Kimptons when in big cities and this experience was one of my favorite. The beds were SOOO comfortable too!

（由 Google 翻译）我们旅行时一直很喜欢入住金普顿酒店，而金普顿斯科菲尔德酒店更是成为了我们最喜爱的酒店之一。最近一次的入住体验非常特别，这要归功于米凯拉和整个前台团队热情周到的款待，以及友好的代客泊车服务。 他们的友善、细心和真诚的帮助真的让我们印象深刻，让我们的入住体验远超预期。正是这些细微而真诚的举动，让酒店之旅成为一次珍贵的体验。 感谢你们让我们感受到如此的关怀和欢迎。 （原文） We’ve always enjoyed staying at Kimpton Hotels when we travel, and the Kimpton Schofield has truly become one of our favorites. Our most recent visit was exceptional due to the warm, thoughtful hospitality we received from Micaela and the entire front desk team, as well as the friendly parking valets. Their kindness, attentiveness, and genuine helpfulness really stood out and elevated our experience far beyond expectations. It’s the small, sincere gestures that elevate a hotel visit into a cherished experience. Thank you for making us feel so cared for and welcomed.

（由 Google 翻译）我和伴侣最近入住了这家酒店的一间拐角房，可以看到城市景观。酒店漂亮、干净，前台服务也很棒。其他酒店应该在入住时提供免费葡萄酒！可惜的是，我们房间的床垫糟糕透了，已经磨损严重。你能感觉到背部的弹簧，而且床垫中央凹陷得厉害。如果我们住超过一晚，我就会要求换房间或者换一家酒店。 （原文） My partner and I recently stayed here in a city view corner room. The hotel is beautiful, clean, and service at the front desk was excellent. More hotels should provide a free glass of wine at check in! Unfortunately, the mattress in our room was absolutely terrible and worn out. You could feel the springs in your back, and the center of it sagged quite a bit. Had we been staying for more than one night, I would have asked for another room or moved to another hotel.

（由 Google 翻译）如果可以给这家酒店零星，我一定会给。酒店前台一位经理的服务态度特别差，喜欢争论，而且咄咄逼人，简直毫无道理。我经常去大堂学习（我是一名大学生），整个夏天都这样。最近几天，一位前台工作人员（她自称是经理）找我麻烦，当时我并没有造成任何干扰，只是像几个月前一样在学习。我知道很多其他客人来酒店只是把大堂当作工作间，所以从来没出过问题。其他前台工作人员也从未遇到过任何问题，这位工作人员只来找我让我离开大堂——而且只有在她独自值班时才敢这样做（其他酒店前台工作人员在场时，她根本不会找我麻烦）。我很喜欢这家酒店，因为它提供了一个很棒的空间，离校园很近，但又不会太近，让我能够集中精力完成学业。我对我的待遇和这位工作人员感到非常失望。如果您希望这家酒店继续保持热情好客的氛围，我建议您将她从负责热情好客和尊重他人的岗位上撤下来，因为她显然缺乏这些品质。 （原文） if I could give this hotel zero stars I would. The service from one particular manager at the hotel desk is especially nasty, argumentative and aggressive, unwarranted. I frequent the lobby to study [I am a college student] and have been doing so all summer. For the last couple of days a member of the desk staff [she claims she is a manager] approached me when I was not causing any disruption at all, just studying as I had been for months. I am aware that many other patrons of the hotel come to simply use the lobby as a workspace and it has never been an issue. Other desk staff have never had an issue with it and this particular attendant has only come to me to ask that I leave the lobby - and only dares to do so when she is manning the desk by herself [when other hotel desk attendants are there she doesn't approach me at all]. I had loved being a guest at this hotel as it provides a great space that is close to campus but not too close where I can have the level of focus I need to get my school work done. I am very disappointed in my treatment and in this staff member. If you want this hotel to continue to be a welcoming environment I would suggest you remove her from the role that mandates a welcoming and respectful presence because she clearly lacks such things.

（由 Google 翻译）从抵达克利夫兰金普顿斯科菲尔德酒店的那一刻起，我的体验就无比非凡。特别要感谢Amber、Ellie和Ella，她们的付出远超预期。她们简直拯救了我——她们待到很晚，提供了无微不至的支持，并帮助我准备第二天早上的重要会议。她们的热情、专业和真诚的关怀让我感觉一切都不同。 除了卓越的服务，酒店本身也是一颗璀璨的宝石。地理位置优越，床铺舒适无比，住宿的每一个细节都令人感觉一流。我唯一的遗憾？没有在这里住更久。下次来克利夫兰，我一定会再来的。 （原文） From the moment I arrived at the Kimpton Schofield Hotel in Cleveland, my experience was nothing short of exceptional. Special recognition goes to Amber, Ellie, and Ella, who went far beyond the call of duty. They quite literally saved my day—staying late, providing incredible support, and helping me prepare for an important meeting the next morning. Their warmth, professionalism, and genuine care made all the difference. Beyond the extraordinary service, the hotel itself is a gem. The location is perfect, the bed was unbelievably comfortable, and every detail of the accommodations felt first-class. My only regret? Not staying longer. I will absolutely be returning on my next trip to Cleveland.

（由 Google 翻译）我们住在克利夫兰，很喜欢带着狗狗住在金普顿酒店！工作人员非常友好热情！大堂里有各种各样的活动，适合所有人，有游戏、书籍、玩具，还有欢乐时光！不得不说，贝茨酒店的维罗妮卡是我们很久以来遇到的最好的服务员之一。我们带着狗狗在露台上聊天时，她非常细心耐心，服务也非常棒！ （原文） We live in Cleveland and love staying at the kimpton with our dogs! The staff is so friendly and accommodating! The lobby is full of activities for all, games, books, toys, and happy hour! I have to say, Veronica in the Betts, was one of the best servers we have had in a long time. She was attentive and patient as we had our dogs and talked with others on the patio and provided fantastic service!!!

（由 Google 翻译）我和妻子二月份入住这家酒店，并非任何人的错，只是在我们办理入住时，大楼里某处发生了火灾。我们不得不把车停在几个街区外，这倒也没什么大不了的。办理入住时，整个大堂和我们的房间里都弥漫着烟味。这倒也没什么大不了的，但我们付了行政酒廊的费用，结果却大失所望。作为一家接近五星级的酒店，怎么能提供干巴巴的迷你汉堡、硬邦邦的面包和冰冷的配菜呢？接下来的两天早上，我们在酒廊享用了早餐……我们为此支付了费用，但说实话……即使免费……我们还是会去麦当劳。更糟糕的是，那台价格不菲的自动倒酒机……竟然坏了。我本来打算预订这家酒店，给妻子一个周末惊喜，庆祝我们的结婚纪念日……但考虑到价格，为了体验再次令人失望的行政酒廊，实在不值得冒险。 （原文） My wife and I stayed there in February, not to anyone’s fault but as we were trying to check in, there was a fire somewhere within the building. We had to park several blocks away, again no biggie. When we were checking in, the entire lobby and in our room smelled of smoke. Again no biggie but we paid for the club lounge and we were beyond disappointed. For an almost 5* hotel how can you serve sliders that are dry, buns rock hard and cold sides. Breakfast in the lounge the next 2 mornings….again we PAID for this amenity and sad to say….even if it was free…we still would have went to McDonald’s. To top it off the beyond expensive wine pouring machine….did not work. I was about to book a weekend getaway surprise for my wife and my anniversary….but for the price, not worth risking that the Lounge is below par again.

（由 Google 翻译）上周末我母亲去世后，我在那里度过了一个女士周末，而我则在酒店业担任D.O.S.。你们的房子真是太棒了，从员工到服务人员都很棒。附带的购物中心是另一回事，但如果有兴趣的话，周围肯定还有其他值得一去的地方。想向管理团队和员工们致以最崇高的敬意！赞！ （原文） Stayed there recently this past weekend for ladies weekend after the recent passing of my mother and as for me works in hospitality as D.O.S. Your property was absolutely stunning down to the staff. That mall attached is another story but definitely other things around to do if interested. Wanted to give me props to management team down to the staff! Kudos!

（由 Google 翻译）我在克利夫兰丽思卡尔顿酒店的住宿体验非常棒。顶楼客房舒适精致，视野开阔，工作人员细心周到，确保每个细节都完美无瑕。感谢你们让我拥有难忘的入住体验。 （原文） My stay at The Ritz-Carlton, Cleveland was exceptional. The top-floor room provided refined comfort and a remarkable view, while the attentive staff ensured every detail was flawless. Thank you for making my visit truly memorable.

（由 Google 翻译）这个地方太棒了，地理位置优越，就在街上，远离所有活动。工作人员非常友好。我要特别感谢代客泊车员。他们太棒了，他们是最棒的。我不记得那个帮我买行李的年轻人的名字了。人很好。我就是讨厌。我记不起他的名字了。我得说，如果有帮助的话，我晚上查过了。那位年轻的女士和代客泊车的先生非常乐于助人。柜台后面的女士给我指路。我迷路了，但她把我带到了我要去的地方。这个地方干净别致。我喜欢大堂。我想它在二楼。酒吧非常棒。房间也一样。酒店房间装个门铃怎么样？这很有档次吗？下次我来克利夫兰的时候一定会再住这家酒店。我记得代客泊车员的名字叫Jasmine，但别引用我的名字。差点忘了，这张床是我睡过的最好的床之一。 （原文） This place is fabulous great location right down the street from all the activity. The staff is very friendly. I want to give a special shout out to the valet parkers. They are incredible. They are the best. I can't remember the young man's name who bought the bags up well dress. Good fella. I just hate. I can't remember his name. I will say that I checked in the evening if that helps out. the young lady, and the gentleman valet parking so helpful. Lady behind counter gave me directions. I was lost but she got me to where I needed to be. This place is clean and Chic. I love the lobby area. I think it's on the 2nd floor. With the bar pretty fantastic. Also the rooms. How about having a doorbell to your hotel room? Is that class or what? I will definitely come back to this hotel when I visit Cleveland again. I think the valet parkers name was Jasmine but don't quote me. Almost forgot, the bed is one of the best I have ever slept in.

（由 Google 翻译）我在六月份预订了一间八月份的转角房，每晚730美元，还特别要求住高楼层，而且要有景观！ 然而，我到达时，只有八楼的房间空着，酒店一共有14层！ 我又等了5个小时才等到更高楼层的房间！ 他们给了我一间11楼的房间，但完全没有景观，只能透过窗户看到一栋建筑的近景！ 而且这三晚加税竟然要将近3000美元！ 绝对不行！不值得！服务太差劲了，客人的要求都没得到满足！ 非常失望！ 这里没有丽思卡尔顿酒店！ （原文） I booked a corner room in June for august, for $730 a night, and with a special request of high floor and a view! However, when I arrived, only a room on the 8th floor was available for me, the hotel having 14 floors! I waited 5 more hours for a room to be available on a higher floor! I was given a room on the 11th floor but with no view, just a close up building through the windows! And this for close to $3,000 for three nights with taxes! Absolutely not! It is not worth it! The service is deplorable, the guest’ requests are not honored! Very disappointed! No Ritz Carlton here!

（由 Google 翻译）我听说丽兹酒店（Ritz）很棒，就和姐姐一起去体验了一下。 - 健身房很棒……他们甚至在每个位置都提供水瓶和毛巾……总是未雨绸缪。空调很给力，所以没有一点体味。 - 七楼的走廊很闷热，有宠物皮屑的味道，虽然盖了香水……但香水消失了，只剩下浓重的宠物皮屑味……我们退房时和前台沟通，被告知一个带狗的人一小时前刚入住过。当然，宠物味早上就消失了。 - 床铺完全整理好了。我们一坐上去，床就塌陷了40%。 - 房间里提供茶和咖啡，这点很不错。 - 女更衣室设施齐全，你需要的一切东西都有，还有一个小储物柜可以锁东西。我们想试试桑拿，结果有一位女士坐在那里，不知道为什么。出于安全考虑，我们没有去试，因为她和一位老先生一起进去了。 （原文） I heard great things at the Ritz and went with my sister to check it out. - excellent fitness rooms..they even provide you with water bottles at each station with a towel..always thinking ahead. AC was strong so there was no body odor smell - the hallway on the 7th floor was muggy and has pet dander smell and fragrance cover...but the fragrance disappeared and only strong pet dander smell...when we talked to the front desk at checkout, we were told someone with a dog just checked an hour earlier. Of course the pet smell went away in the morning. - the bed was completely done. Once we sat on the bed, it sunk 40% down - it was nice they provided tea and coffee in the room - the women's locker room was fully equipped with everything you need and a small locker to lock up your stuff. We wanted to try the sauna, there was a lady just sitting there, not sure why. So we didn't test it for safety reasons as she went in with an older gentleman.

（由 Google 翻译）这是丽兹酒店中较为私密的酒店之一，但处处体现着经典的丽兹体验。从代客泊车员到客房服务，再到俱乐部酒廊礼宾，所有工作人员都让您倍感宾至如归。如果您来克利夫兰，我绝对不会选择这里。 （原文） One of the more intimate Ritz properties, but every bit the classic Ritz experience. All staff from valets, to housekeeping, to Club Lounge concierge makes you feel welcome. Would not stay anywhere else for a visit to Cleveland.

酒店不错，周边环境也可以，从酒店可以直接看到Erie Lake， 好评

（由 Google 翻译）这不是我第一次来克利夫兰市中心，但这是我第一次入住这家酒店。我差不多三个月前就预订了房间，所以这次能以很优惠的价格订到房间。房间干净整洁，景色优美，工作人员也都非常友好。 几个月前，我在预订这家酒店后合法更改了我的姓名——我打电话联系前台的工作人员，他非常友善地帮我改了名字。入住时，前台工作人员很注意在陌生人面前不大声说出我的房间号。听起来可能有点傻，但这是我采取的安全预防措施，因为我是一个独自旅行的年轻女士。 我很享受酒店的酒吧和餐厅——虽然我觉得食物只能算3.5/5星。饮料大概只能算4/5星。 最后，停车确实需要额外付费，我知道很多人抱怨这一点。但是，我来自华盛顿特区——那里的停车从来都不免费，尤其是有遮盖的车库停车场。所以我对此没有什么抱怨，而且无论如何都很感激有自助停车的选择。 我每年都会来克利夫兰几次，所以我计划将来再次入住这家酒店。 （原文） Wasn't my first time in downtown Cleveland, but my first time staying at this hotel. I booked my room almost 3 months ago, so I was able to score a room for a great price. The room was clean and nice views, staff was all so nice too. A few months ago, I had legally changed my name after booking this reservation - the man I spoke to at the front desk over the phone to get that corrected was so kind. And when I checked in, the man at the desk was aware enough not to say my room number out loud around a bunch of random strangers. It sounds silly, but this is a security precaution I take since I'm a young lady traveling alone. I enjoyed having access to hotel bars and restaurants - though I thought the food was a 3.5/5 stars. Drinks were maybe a 4/5 stars. Lastly, parking did cost extra and I know there are a lot of complaints around that. However, I'm from Washington DC - where parking is never free. Especially covered garage parking. So I have no complaints there and appreciated the option for self parking anyways. I come to Cleveland a few times a year, so I will plan on staying at this hotel again in the future.

（由 Google 翻译）克利夫兰市中心希尔顿酒店是一座玻璃幕墙摩天大楼，坐拥伊利湖的壮丽景色。酒店显然经过翻新，现代感十足，维护良好。服务一流，员工热情友好，体贴周到。电梯数量充足，无需长时间等待。 客房设计精良，舒适宜人，配备舒适的床铺、优质的窗帘和简洁的灯光，营造出良好的睡眠环境。淋浴水压强劲，热水供应稳定。 酒店地理位置也十分便利，步行即可到达直达机场的火车站。总而言之，克利夫兰市中心希尔顿酒店是您在克利夫兰的理想下榻之所。 （原文） The Hilton Downtown Cleveland is a glass-clad skyscraper with stunning views over Lake Erie. The hotel has clearly been refurbished and feels modern and well cared for. Service is excellent, and the team members are friendly and attentive. There are plenty of lifts, so you never end up waiting long. The rooms are well designed and comfortable, with great beds, good curtains, and minimal extra light sources—perfect for a proper night’s sleep. The shower has strong water pressure and reliably hot water. The hotel’s location is also very convenient, within walking distance from the train station that connects directly to the airport. Overall, a really nice place to stay in Cleveland.

（由 Google 翻译）非常专业、热情、周到！！感谢Frank为我们办理入住，他做得非常好！他人非常友善。代客泊车效率很高。行李员非常有礼貌，帮我们记录了所有事情。我们到达时正值布朗队对阵海豚队的比赛开始前，现场非常忙碌。他们真的竭尽全力，高效地满足了我们的需求，并且总是面带微笑。房间一尘不染。电梯运行效率很高。地理位置绝佳。可以欣赏伊利湖的美景。步行七分钟即可到达足球场和其他多个目的地。该地区非常安全，尤其是在晚上。酒店周围有法院和治安部门。客房服务非常棒！热水淋浴。干净柔软的毛巾。包含洗漱用品。清爽的高支数床单。床很舒服。房间隔音效果很好，隔绝了外界噪音。我们住得很愉快！我唯一的不满就是餐厅。虽然经理在现场，而且非常认真负责，但我们的女服务员似乎很卖力地待在那里，而且在防止交叉污染方面做得很好。她一边处理脏盘子，一边把干净的餐具卷到餐巾纸里，却没有洗手。总的来说，我们的住宿非常愉快。我还会再来这里住的。 （原文） Extremely professional, welcoming & accommodating!! Kudos to Frank for checking us in and going above and beyond! He was very kind. Valet was efficient. Bell hop was very polite & kept track of everything for us. We arrived right before kick off during the Browns v Dolphins game and it was extremely busy. They really bent over backwards to make sure our needs were met in a highly efficient manner, and with a smile. Rooms were scrupulously clean. The elevators are efficient. Location is perfect. Beautiful view of Lake Erie. Seven minute walk to the football stadium and multiple other destinations. Very safe area, especially at night. You’re surrounded by a courthouse and the sheriffs department. Room service was VERY good! Hot shower. Clean, fluffy towels. Toiletries included. Crisp, higher thread count sheets. Comfortable beds. Rooms seem well insulated from outside noise. We had a very pleasant stay! My only complaint was the restaurant. Though the manager was on site and very conscientious, our waitress seemed labored to be there and did a great job of cross contamination. She was handling dirty dishes and rolling clean silverware into napkins at the same time without washing her hands. Overall our stay was very pleasant. I would stay here again.

（由 Google 翻译）我们在克利夫兰市中心希尔顿酒店的入住体验堪称完美。从我们抵达的那一刻起，酒店员工就让我们感受到真诚的欢迎和无微不至的关怀。从前台到客房服务，我们遇到的每一位员工都细致周到、专业敬业，并竭尽全力确保我的入住体验完美无瑕。他们热情好客的服务真正提升了我们的入住体验。 客房设计精美，处处体现着对舒适的追求。宽敞、现代且布置周到，每一个细节都仿佛精心打造，旨在为都市中的一片宁静绿洲增添一份惬意。床铺无比舒适，灯光柔和而实用，浴室则时尚奢华。在克利夫兰游览一天或参加会议之后，回到如此宁静舒适的空间，真是一种彻底的放松。 无论您是商务出行还是休闲度假，克利夫兰市中心希尔顿酒店都能完美融合时尚、舒适和一流的服务。我强烈推荐给所有希望在克利夫兰享受精致惬意住宿体验的宾客。 （原文） Our stay at the Hilton Downtown Cleveland was nothing short of exceptional. From the moment we arrived, the staff made us feel genuinely welcomed and well cared for. Every team member we encountered from the front desk to housekeeping was attentive, professional, and eager to ensure my stay was perfect. Their warm hospitality truly elevated the experience. The guest rooms are beautifully designed with comfort in mind. Spacious, modern, and thoughtfully appointed, each detail seems crafted to create a peaceful retreat in the heart of the city. The beds are incredibly comfortable, the lighting is soft yet functional, and the bathrooms are sleek and luxurious. After a long day exploring Cleveland or attending meetings, returning to such a serene and well-designed space felt like pure relaxation. Whether you’re visiting for business or leisure, the Hilton Downtown Cleveland combines style, comfort, and top-tier service seamlessly. I highly recommend it to anyone looking for a refined and restful stay in the city.

（由 Google 翻译）贵酒店员工的专业和热情好客让我们赞不绝口！入住/退房手续简便快捷，代客泊车也很迅速。房间干净整洁，虽然靠近电梯，但却丝毫没有噪音。酒店设施新颖现代，而且我们还很感谢酒店提供的夜间外带服务，因为我们忘记在行李里装瓶装水和零食了。强烈推荐这家酒店！ （原文） We can’t rave enough about how professional and hospitable your employees are! Check in/check out was effortless and Valet was quick. Our room was clean and although located close to the elevator we didn’t hear a thing. The hotel was updated and modern and we appreciated the late night grab and go options as we forgot to pack bottled water and snacks in our luggage bag. Would certainly recommend this hotel!

（由 Google 翻译）这是一家位于伊利湖畔的美丽酒店。全体员工都彬彬有礼、专业敬业。 我们来这里参加一个会议，酒店为活动准备了非常美味的开胃小菜，整个过程非常精彩。 房间干净整洁，床也很舒服。锦上添花的是，从31楼可以欣赏到壮丽的景色！ 下次我们再来克利夫兰，我们一定会住在这里。 （原文） This is a beautiful hotel right beside Lake Erie. The entire staff was courteous and professional. We were here for a conference where the hotel supplied very tasty hors d’ouvres for an event and the whole affair was wonderful. The room was clean and nice. The bed was comfortable. And the icing on the cake was the magnificent view from the 31st floor! When we return to Cleveland, we will surely stay here.

（由 Google 翻译）地理位置绝佳！我们在市区住了一晚，这里距离Progressive Field球场、Rocket Mortgage FieldHouse球馆、摇滚名人堂等等都非常近，步行即可到达，真是无与伦比。 办理入住的工作人员很友好，但排队是我经历过的最长的（大约20分钟，只有两个人值班）。房间干净舒适，虽然自上次翻新以来，房间已经开始有些磨损，需要翻新一下。 总的来说，地理位置优越，交通便利，但入住时可能需要等待一段时间，而且房间感觉有点陈旧。 （原文） Great location! We stayed for one night in the city and you really can’t beat how close it is to Progressive Field, Rocket Mortgage FieldHouse, the Rock and Roll Hall of Fame, and more—all within walking distance. Check-in staff were friendly, but the line was the longest I’ve ever experienced (about 20 minutes, with only two people working the desk). The room itself was clean and comfortable, though it’s starting to show some wear and could benefit from a refresh since the last remodel. Overall, the location is excellent and convenient, but expect some wait time at check-in and a room that feels just a bit dated.

（由 Google 翻译）上周末入住了这家酒店。我觉得员工很棒，非常友好，乐于助人。代客泊车员很棒，调酒师也很友好。总体来说服务非常好。房间宽敞，维护得很好。我们遇到了一个奇怪的问题：无论把手放在哪里，水槽里都只有热水……没有冷水。酒吧的价格真的很高。过去四年来，我们每次来克利夫兰都住这家酒店，因为我们的女儿在那里上大学。地理位置优越。 （原文） Stayed this last weekend. I find the staff to be superb, very friendly and helpful. Valet guys are great, bartenders friendly. Overall very good service. Rooms are spacious and well kept. We had weird problems with only hot water coming out of the sink regardless of where the handle was... no cold water. Prices at the bar are really high. It has been our go to hotel in Cleveland for the last 4 years as we have a daughter in college there. Location is excellent.

（由 Google 翻译）这是我住过的最好的酒店之一。酒店非常干净，从停车场到酒店主楼的流程非常便捷，因为电梯可以直接直达大堂。酒店当时客满，我们预订的大床房没有空房，所以他们给我们安排了双人房，但酒店也提供了其他补偿，比如免费的晚餐或早餐券，以及一间视野不错的房间，所以我们并不介意。酒店员工是我见过最友好的，他们对来来往往的客人都非常热情。管理层也非常友善周到，每个人都乐于工作，没有丝毫懈怠。早餐服务员也非常礼貌。酒店员工的年龄、种族和文化背景都很多元化，这正是我在美国酒店里非常欣赏的一点。酒店位于市中心，地理位置也很棒。下次来克利夫兰，我一定会再次入住这家酒店。 （原文） This was one of the best hotels I've stayed at. The hotel is clean, the trip from getting to your car in the parking garage into the main hotel is seamless because the elevator takes you right to the lobby. The hotel was over booked and didn't have the king size we booked so they gave us a double but the hotel made accommodations such as free dinner or breakfast voucher and a room with a nice view so we didnt mind the change. The staff was the most friendly staff I've ever encountered with the way they great ppl coming and going. Management was very friendly and accommodating and nobody was acting like they didn't want to be at work everyone seemed happy to be there working. The serving staff at breakfast was also very polite. The staff is diverse between age, race and cultures which is something I love to see when going to an American hotel. Location downtown is also great. Will definitely book again my next trip to Cleveland.

（由 Google 翻译）入住手续很简单。酒店比较老旧，噪音很大。马桶整晚都在流水，机器嗡嗡作响，很烦人。我们房间的门很难关，得推才能关。客房服务人员把我们的房间开着，行李也放在那里。幸运的是，东西没丢，但这很不安全，也很让人不安。停车问题很糟糕。我们住在8楼。停车场停车位很少，进出都很困难。我们得从停车场乘一部电梯到大堂，然后再乘另一部电梯到8楼。停车场的电梯只到7楼。而且我们不得不为此付出代价。我们住的房间有连通门。隔壁的客人很吵，开派对，我们什么都听得见。凌晨1点我们打电话给前台，想让他们停止噪音，但他们只打了一次电话。之后噪音持续了好几个小时。千万不要订有连通门的房间……否则就别住这里了。不值得。前几天我住在派恩克雷斯特的AC酒店，这家酒店简直是天壤之别，但糟糕的是。酒店位置很好，我们确实可以步行到进步球场看比赛。 （原文） The checkin process was easy. The hotel is older and very noisy. The toilet kept running all night and that was annoying along with the constant machine humming. The door to our room was hard to close and you had to push it. Our room was left open all day by room service and our belongings were there. Luckily nothing missing but that is unsafe and unsettling. The parking situation is horrible. We were on 8th floor. From parking garage with very small parking spaces it was difficult to get in and out. We had to take one elevator from garage to the lobby, then take another elevator to the 8th floor. The garage one only goes to 7th. And we had to pay for this inconvenience. We had a room with a connecting door. The guests next door were very loud and partying and we could hear everything. We called front desk at 1am to ask them to have the noise stop but all they did was call once. The noise continued for hours after. Don’t get a room with a connecting door….or don’t stay here. Not worth it. I stayed at the AC hotel in pine crest the days prior and this was worlds different in a bad way. The location was good and we did get to walk to the progressive field for a game.

（由 Google 翻译）我在克利夫兰市中心这家酒店住了两晚。酒店位置绝佳——就在市中心，而且我们的房间还能欣赏到亨廷顿体育场的壮丽景色，让入住体验格外难忘。前台工作人员非常友好热情，从办理入住的那一刻起就给人留下了良好的印象。然而，有一个重要的问题需要注意：房间没有暖气。如果您在冬季入住，请做好应对严寒的准备。酒店提供厚厚的羽绒被，这让我晚上能勉强睡着，但白天房间的温度仍然很低，让人感觉很不舒服。即使在室内，我也需要多穿几层衣服。真正让我失望的是客房服务。在我入住的两晚期间，他们一次也没有打扫过房间——没有更换毛巾，没有整理床铺，什么都没有。我特意就此事给酒店经理发了邮件，但始终没有收到任何回复或确认。当你想要提出建设性意见时，这种后续服务不到位的情况真的令人沮丧。地理位置和景色都很棒，前台工作人员也很好，但是没有暖气和客房服务差是预订前需要考虑的严重缺点，尤其是在寒冷的季节。 （原文） I stayed at this hotel in the heart of downtown Cleveland for two nights. The location is absolutely prime – you’re right in the center of everything, and our room had an incredible view of Huntington Stadium that made the stay feel special. The front desk staff were exceptionally friendly and welcoming, which set a positive tone from check-in. However, there’s a significant issue you need to know about: the rooms have no heating system. If you’re visiting during winter months, be prepared for genuinely cold conditions. The hotel does provide thick comforters to compensate, which helped me get through the nights, but the room temperature itself was uncomfortably chilly throughout the day. I found myself layering up even indoors. What really disappointed me was the housekeeping situation. During my two-night stay, they never cleaned the room once – no fresh towels, no bed making, nothing. I took the time to email the hotel manager about this concern, but I never received any response or acknowledgment. That kind of follow-through issue is frustrating when you’re trying to provide constructive feedback. The location and views are fantastic, and the staff at the front desk were great, but the lack of heating and poor housekeeping service are serious drawbacks to consider before booking, especially in colder seasons.​​​​​​​​​​​​​​​​

（由 Google 翻译）酒店位置绝佳，是观看布朗队和骑士队比赛的理想地点，步行即可到达。 我们周末最棒的用餐体验其实是在酒店餐厅。我们坐在吧台，Anthony 对我们照顾得无微不至，非常专业。在下午 4:25 的比赛开始前，我们得以放松身心，尽情享受周日橄榄球赛。每次来克利夫兰我都会再次入住！ （原文） It was in the perfect location for Browns and Cavaliers games. Very walkable. Our best dining experience of the weekend was actually at the hotel restaurant. We sat at the bar and Anthony took amazing care of us. Very professional. We got to relax and just enjoy Sunday football before the 4:25pm game. I will come back whenever I visit Cleveland!

（由 Google 翻译）房间宽敞，设施齐全，满足我的所有需求。我预订时房价包含代客泊车服务，但酒店却额外收取了每天50美元的费用。我已就此事与酒店沟通，他们本应取消这笔费用，但却没有。酒店本应在我发短信通知后就准备好车辆，但实际上只有我亲自前往代客泊车柜台才能取车。入住期间还发生了一起抗议活动，导致我们返回酒店的道路受阻。 （原文） The rooms were spacious and had all the amenities I needed. I booked with valet parking included in my rate. The hotel charged an additional 50 dollars per day. I brought it to their attention. They were supposed to remove it but did not. The valets were supposed to have car ready when you texted them. The only would get your car when going up to the valet booth. There was a protest during our stay that also impeded getting back to the hotel.

（由 Google 翻译）虽然位置很棒，但服务透明度极差。我们在入住前通知他们我对羽绒枕头过敏，需要泡沫枕头（通常酒店大多有羽绒枕头，这没问题，或者通常有泡沫枕头，因为它们都比羽绒便宜。这对我来说通常不是问题）。入住后，床上仍然有羽绒枕头。好吧，也许他们没有看到电子邮件/忘记了等等。我们在出门过夜之前告诉他们我对羽毛过敏，需要泡沫枕头。回来后，仍然是羽绒枕头。好吧，也许他们又忘了，我下楼到前台说我对羽毛过敏，请尽快把泡沫枕头送到楼上（请注意，此时大约是午夜，我们想睡觉）。等了 15 分钟，什么也没发生。我丈夫去前台询问发生了什么事，他们给了我们 1 个半尺寸的泡沫枕头，并说这是整个酒店唯一的泡沫枕头。提醒一下，这可不是一家小酒店，有十几层楼。我觉得这种过敏很常见，酒店竟然没有多准备几个备用的海绵枕头，真是太差劲了。巧的是，洗衣房的储藏室就在我们房间对面，门经常开着，方便清洁人员进出。而且，你不知道这个储藏室里有好几个海绵枕头吗？房间还好，就是抽水马桶的门上全是污垢，太恶心了。除了这家酒店，我几乎推荐市中心的任何一家酒店，因为过敏问题，酒店对过敏的反应太夸张了。 （原文） While the location is great, the transparency with service is extremely poor. We notified prior to check in that I have an allergy to down feather pillows and need foam pillows (typically hotels mostly have down alt which is ok, or usually have foam because both are cheaper than down. This is usually a non issue for me). Checked in, still feather pillows on the bed. Fine, maybe they didn't see the email/forgot etc it happens. We let them know I'm allergic to feather and need foam pillows before heading out on the town for the night. Came back, still feather pillows. OK maybe they forgot again, I went down to the front desk and said I'm allergic to feather please send foam pillows upstairs asap (mind you this is around midnight, we wanted to get to sleep). Waited 15 minutes, nothing. My husband went to the front desk to ask about what was going on, they gave us 1 half size foam pillow and said it was the ONLY foam pillow in the entire hotel. Mind you this is not a small hotel, 10+ floors. I dont think this is an uncommon allergy and seems very poor on the hotels part to not have more foam pillows as backup? Coincidentally, the laundry supply closet was across from our room and the door was frequently left open for the cleaning staff going in/out. And wouldn't you know there were MULTIPLE foam pillows in this closet. The room was fine aside from the water closet had grime ALL over the door which was pretty gross. I'd recommend literally any other hotel downtown than this one, the gaslighting around an allergy was outrageous.

（由 Google 翻译）我在Metropolitan at The 9酒店的住宿体验总体来说很愉快。入住和退房都很顺利，前台工作人员始终彬彬有礼、热情友好，给我留下了非常好的第一印象和最后印象。 然而，我在The Vault酒店的体验却令人失望。服务混乱不堪——食物订单多次出错，我最终等了一个多小时才等到薯条。我们点的其他食物也从未送达。一位员工告诉我他们会把漏送的食物送到我的房间，但另一位员工后来却告诉我厨房已经关门，订单已被取消。 更糟糕的是，我的房间被错误地收取了超过300美元的费用，用于我从未点过或收到的食物和饮料。我花了大约三个小时打电话试图解决这个问题。虽然我联系过的每一位工作人员都很礼貌，但唯一真正能够提供帮助的是Jordan，他非常棒，最终帮我解决了问题。 尽管遇到了一些小插曲，但酒店主要工作人员的热情款待和Jordan的出色帮助最终弥补了这些不足。如果这家酒店的餐饮服务能够更加稳定一些，它完全可以达到五星级标准。 （原文） My stay at Metropolitan at The 9 was overall enjoyable. Check-in and check-out were smooth, and the front desk staff were consistently polite and friendly, which made a great first and last impression. However, my experience at The Vault was disappointing. Service was disorganized — food orders were mixed up multiple times, and I ended up waiting over an hour just for fries. We never received the other food items that we had ordered. One employee told me they would be send any missing food to my room, only for another to later inform me that the kitchen had already closed and the order had been canceled. On top of that, my room was incorrectly charged over $300 for food and drinks I never ordered or received. I spent about three hours on the phone trying to resolve the issue. While every staff member I spoke with was polite, the only person who was actually able to help was Jordan, who was absolutely wonderful and ultimately got things sorted out. Despite the hiccups, the hospitality from the main hotel staff and Jordan’s excellent support made a difference. With a bit more consistency in their food service operations, this hotel could easily be a five-star experience.

（由 Google 翻译）大堂和整体外观都还不错，但我们住的房间却让我失望。首先，几乎每个平面都积满了灰尘，所以要么是客房服务人员不够细致，要么就是我们的房间很久没人住了。浴室很干净，除了马桶正前方的地板上有一团巨大的头发和灰尘。我以为那是一只死蜘蛛，呸。没有合适的垃圾桶，与其说是重要，不如说是烦人。拜托，以你们每晚的房费，每个房间都配一个垃圾桶是可以的。最好的我留到最后说了。我们要求订一间城市景观房，结果我们订的房间只能看到巨大的冷水机组和隔壁大楼楼顶的空气处理机组。虽然能看到进步球场（Progressive Field）的景色，但透过外窗上那些令人作呕的污渍，很难看到外面。床很舒服，但床垫套要么是为小床垫设计的，要么就是不合身。没有床单，我得费劲地把脏兮兮的床垫盖好，别让别人看到。我以为这次住宿很有趣，也有点奢侈，但酒店不会再收我的钱了。克利夫兰加油！你们肯定比这更好。 （原文） The lobby and the overall appearance were above par, but the room we stayed in left me disappointed. First, there was dust on almost every flat surface, so either housekeeping was just not paying attention to details, or our room hadn't been occupied in quite some time. The bathroom was clean, except for the giant hair and dust ball lying on the floor right in front of the toilet. I thought it was a dead spider, ewe. The lack of a proper trash can was more annoying than important, I mean, come on man, for what you charge per night, you can afford a trash receptacle for each room. The best I saved for last. We requested a city view room, and instead, we got a room with a view of the giant chiller stack, and the air handlers on the roof of the building nextdoor. There was a limited view of Progressive Field, but it was hard to see through all the disgusting crud on the exterior windows. The bed was comfortable, but the mattress cover was either for a smaller mattress or just didn't fit. The lack of a fitted sheet meant fighting to keep the stained mattress covered and out of sight. I thought the over stay was fun and a bit luxurious, but the hotel will not be getting anymore of my money. Come on Cleveland! You're better than this

（由 Google 翻译）真是太失望了。我们开车过来，知道会晚到，所以打电话确认了预订的所有细节，对方也保证一切都正确无误，准备就绪。结果晚上11点45分到达后，竟然等了一个多小时才拿到床单！没错，我们到的时候，其中一张床竟然没铺床🤯。我们打了四次电话给前台，最后我老公不得不亲自下去拿，才拿到两张床单。我甚至还得苦苦哀求才能拿到一条毯子！更糟糕的是，酒店和房间都非常脏，装饰条都掉了，下水道里散发着下水道的臭味，而且连浴袍都没有。我原本以为会是完全不同的体验。 （原文） A real disappointment. We were driving in and knew we would arrive late, called to confirm all the details of our reservation and were assured all was correct and ready. Upon our arrival at 11:45 pm we had to wait over an hour for BED LINENS! Yes, one of the beds was unmade upon our arrival 🤯 It took 4 calls to the front desk and finally my husband had to go down and was given two flat sheets. I had to beg for a blanket! All this, and the hotel and room are filthy, missing trim pieces, sewer smell from the drains and no robes. I thought this would be a much different experience.

（由 Google 翻译）时好时坏！ 房间装饰很有个性（不是我的）。客房服务整周都没补充咖啡包或迷你吧的汽水。 前台工作人员非常友好！餐厅晚餐很贵，而且没什么特别的。早餐很划算，很棒。 （原文） Inconsistently great and not so great! Room decor is very taste specific (not mine). Room service never replenishment the coffee pods or mini bar sodas all week. Front desk staff was really nice and friendly! Restaurant dinner was really expensive and nothing special. Breakfast was a great deal and fabulous.

（由 Google 翻译）我曾多次入住大都会酒店（The Metropolitan at the 9），通常都很喜欢这家酒店，但最近一次入住体验却非常糟糕，这主要是因为一位名叫乔丹（Jordan）的员工。从一开始，乔丹的态度就非常冷漠，而且毫无帮助。当我到前台询问预订的简单问题时，我感觉自己像是在打扰他们，而不是被当作一位尊贵的客人对待。 在整个入住期间，我注意到酒店缺乏专业精神和礼貌，这与我预期的高档酒店形象大相径庭。乔丹非但没有尝试解决问题或提供帮助，反而显得不耐烦，不愿伸出援手。这让原本应该是一次美好的入住体验变得非常糟糕。 酒店的其他方面都很漂亮，设施也依然很棒，但这样的服务真的拉低了整体印象。我希望酒店管理层能够重视这个问题，以免其他客人遇到同样的情况。 （原文） I’ve stayed at The Metropolitan at the 9 several times and usually enjoy the hotel, but my most recent visit was very disappointing due to an interaction with one of the staff members, Jordan. From the beginning, Jordan’s attitude was dismissive and unhelpful. When I approached the desk with a simple question about my reservation, I felt like I was bothering them rather than being treated as a valued guest. Throughout my stay, I noticed a lack of professionalism and courtesy that I don’t expect from a hotel of this caliber. Instead of trying to resolve issues or offer assistance, Jordan seemed impatient and unwilling to help. It left a sour taste on what should have been a great experience. The rest of the hotel is beautiful and the amenities are still excellent, but service like this really brings down the overall impression. I hope management addresses this so future guests don’t have the same experience.

（由 Google 翻译）我强烈建议不要在这个场地举办活动，尤其是在有体育赛事的晚上。代客泊车服务人手不足且不稳定，导致我的多位宾客不得不自行寻找停车位或放弃。尽管我们为所有宾客都支付了代客泊车费用，但停车场已满，无法为我们的几位宾客提供停车位。这非常令人失望，也在一定程度上毁了我们的活动。 （原文） I would strongly advise against holding events at this facility any evening there is a sporting event. The valet parking was understaffed and inconsistent and multiple of my guests had to find their own parking or turn away. Though we paid for valet parking for all our guests the lot was filled and they couldn’t park several of our guests. It was very disappointing and partly ruined our event.

（由 Google 翻译）办理入住时，前台问我是否把车停在了停车场。我说是，然后对话就结束了。离开时，我们问是否需要把房卡留在停车场，前台女士说是的。我们离开停车场时，正好有酒店工作人员路过，告诉我们必须用房卡才能离开，因为房间已经收费了。我们解释说之前没人告知过我们，他却说肯定有人告诉过我们。不，我敢肯定没人告诉过我们。除此之外，房间的墙纸和天花板都脱落了，房间和浴室里到处都是头发，淋浴水即使调到最大温度也热不起来，微波炉的插头也没插。我们以后不会再来这家酒店了。我和我丈夫每年都会来克利夫兰几次，以后肯定会选择其他酒店。别浪费钱了。 （原文） When checking in, front desk asked if I parked in garage. I said yes and that was the end of the conversation. When we left we asked if we needed to leave room keys there front desk lady said yes. When we left parking garage hotel staff just happened to be passing letting us know we needed to use our room keys to leave as we were already charged with our room. We explained that we weren’t informed to which he said we had to have been told. No, positive we weren’t. Besides that the wallpaper was peeling off all the walls and ceilings, hair throughout the room/bathroom, shower water did not get hot even on the hottest setting, microwave was unplugged. We will not be returning to that location. My husband and I come to Cleveland a couple times a year and will be sure to choose a different hotel moving forward. Don’t waste your money.

（由 Google 翻译）最近入住过克利夫兰市中心的希尔顿逸林酒店。酒店位置很好，出行方便，离布朗队主场也很近，如果您是来看比赛的，那就非常方便了。酒店员工热情友好，我很满意。 不过，酒店本身确实需要翻新一下。房间感觉很老旧，设施和服务也不多。整体感觉比较简陋破旧。清洁度也一般，尤其是浴室。浴室的布置和陈旧程度，简直就像老恐怖电影里的场景。总而言之，如果您只是需要一个睡觉的地方，并且想住在市中心附近，那么这里还不错。如果您只是为了看布朗队的比赛而来，这里也是个不错的选择。但除此之外，与其他酒店相比，这里就不是最佳选择了。 （原文） Stayed at the DoubleTree Downtown Cleveland recently. The location is very good and makes it easy to get around the city. It’s also very close to the Browns stadium, which is convenient if you’re in town for a game. The staff were kind and welcoming, which I appreciated. That being said, the hotel itself could really use some updates. The rooms feel quite outdated, and there aren’t many amenities or options available. Things just feel a bit plain and worn down. The cleanliness wasn’t the best either, especially in the bathroom. It honestly looked like something from an old horror movie with the way it was set up and how old everything felt. All in all, it’s a fine place if you just need somewhere to sleep and want to be close to everything downtown. It’s a good choice if you’re just staying for a Browns game, but outside of that, it’s not the best compared to other options.

（由 Google 翻译）我上周入住克利夫兰的希尔顿逸林酒店，这是我第二次（也绝对是最后一次）入住这家酒店。说实话，我实在无法理解这家酒店目前的状况如何能收取如此高昂的价格。酒店感觉非常老旧、肮脏，而且疏于维护——一进房间就能闻到一股难闻的气味。 让我具体说说。 房间： * 窗框和窗台上积满了污垢和灰尘，看起来像是很久以前就堆积起来的。感觉这些角落和边缘几个月都没人打扫过了。 * 地毯有些地方黏糊糊的，整体感觉陈旧不堪。地板上铺设的电线看起来既不安全也不专业，更像是临时搭建的。 * 墙壁和门上都有划痕和污渍，尤其是在浴室周围。你甚至可以看到没有清洁或重新粉刷过的手印和划痕。 房间里弥漫着一股浓重的“老酒店”味道，像是潮湿、旧地毯和清洁剂试图掩盖（但失败了）的气味。 浴室： 浴缸有缺口，看起来像是被拙劣地重新粉刷过，然后又脱落了。 浴缸和瓷砖周围的填缝剂已经变色，看起来很不卫生。 排水区域和水龙头感觉很破旧，就像高速公路旁廉价汽车旅馆里的那种，完全不像这个品牌或这个价位应有的水准。 这不是“不是全新的”的问题。我经常旅行，也理解老建筑的情况。这是关于维护和清洁的问题，是关于基本标准的问题。房间的状况让我感到非常不舒服。 房间的景色其实还不错——可以看到湖景和部分城市景观——但说实话，这是我唯一能说的优点。 再次强调，这并非一次糟糕的入住体验。这是我第二次入住这家酒店。第一次入住时，我想：“好吧，也许是我运气不好，也许他们正在装修。”于是我又给了它一次机会。但这次入住之后，我可以很肯定地说：情况并没有好转，反而更糟了。 就他们要价而言，这绝对不值。房间又旧又脏，还有一股挥之不去的怪味。我不会再来了，除非你别无选择，而且地理位置是你唯一看重的，否则我也不推荐这家酒店。 我附上了照片，这样你就能亲眼看看我说的到底是什么，而不是只听我的描述。 （原文） I stayed at the DoubleTree in Cleveland last week, and this was my second (and definitely last) time here. I honestly cannot understand how this hotel is charging the rates it charges for the current condition of the property. It feels extremely old, dirty, and neglected — and the whole place has a stale smell that hits you the second you walk into the room. Let me be specific. The room: * The window frames and sills were full of grime and dust that looked like it had been building up for a long time. You get the feeling nobody has cleaned in the corners or edges for months. * The carpet felt sticky in places and just generally tired and worn. There were cables running along the floor in a way that did not feel safe or professional, more like something improvised. * The walls and doors were scuffed and stained, especially around the bathroom area. You can literally see hand marks and scratches that haven’t been cleaned or repainted. * The room had a strong "old hotel" smell, like humidity, old carpet, and cleaning product trying (and failing) to cover it. The bathroom: * The tub is chipped and looks like it's been repainted badly and then left to peel again. * The caulking around the tub and tiles is discolored and doesn’t look hygienic. * The drain area and fixtures just felt worn out, like something from a budget motel on the side of a highway, not something you expect from this brand or this price point. This is not about being “not brand new.” I travel, I understand older buildings. This is about maintenance and cleanliness. It’s about basic standards. The condition of the room made me genuinely uncomfortable. The view from the room is actually nice — you can see the lake and some of the city — but honestly, that’s the only positive thing I can say. And again, this is not based on a one-off bad night. This was my second stay here. The first time I thought, “OK, maybe I was unlucky, maybe they’re renovating.” I gave it another chance. After this last stay, I can say it clearly: it’s not improving. It’s just in bad shape. For the price they are asking, this is absolutely not worth it. Old, dirty, and with a persistent smell that you don’t forget. I will not be coming back, and I would not recommend it unless you have no other option and location is the only thing that matters to you. I’m adding photos so you can see what I mean instead of just taking my word for it.

（由 Google 翻译）这家酒店一般般。房间还不错，但是马桶冲水很慢。房间看起来打扫得也不太干净。最后，前台告诉我我的车可以停在停车场看布朗队的比赛，但是第二天早上停车场的管理员却告诉我必须挪车，否则要额外收取30美元。酒店位置确实很方便去看布朗队的比赛。 （原文） This hotel was so so. The room was nice but the toilet barely flushed. Room didn't seem to be cleaned very well. Lastly, I was told by the front desk my vehicle could stay in the parking lot for the Browns game but then the next morning the parking lot attendant told me I would have to move or be charged an extra $30. Location was really good for the Browns game.

（由 Google 翻译）如果您重视健康，千万不要入住克利夫兰市中心湖畔希尔顿逸林酒店。这家酒店应该由卫生部门进行评估并关闭。它存在严重的健康隐患。霉菌泛滥，气味难闻。而且酒店还漏水，餐厅区域的天花板都塌了，可见漏水问题由来已久。酒店停水整整一天。可想而知，您根本无法冲厕所。除了霉菌，还有无法冲走的人类排泄物。我有照片为证。我现在正在与希尔顿酒店协商退款事宜，但他们一直非常不配合。我只想对那些想去摇滚名人堂或其他克利夫兰景点游玩的人说一句：“千万别住这家酒店。” 我的预订日期是10月11日至14日。不用说，我们最终没有入住。我在希尔顿的案件编号是#253957108 我的预订确认号是54815162。此次预订共有4人，2间客房。 使用的积分为270,000。 （原文） If you value your health, do not stay at the Doubletree by Hilton Hotel Cleveland downtown Lakeside. This place should be evaluated by the health department and shuttered. It is a health hazard. The mold is overwhelming. The smells are incredible. Then there was a leak. The ceiling fell down in the restaurant area so you know the leak Was not new. The water was turned off for a full day. Needless to say, you are unable to flush a toilet. Beside the mold and human waste unable to be flushed.I have pictures. I am Now having a discussion with Hilton to retrieve my points. So far they have been very uncooperative. The only thing I can say to the person trying to enjoy the rock ‘n’ roll Hall of Fame or any of Cleveland’s lovely sites is “don’t stay at this hotel.” My Reservation was October 11-14. Needless to say we did not stay the reservation. My Case # with Hilton is #253957108 My Confirmation Reservation # was 54815162. There were 4 people 2 rooms on this reservation. The points used were 270,000 .

（由 Google 翻译）我们想去摇滚名人堂，所以住这家酒店似乎合情合理。结果却大失所望！我们的房间简直糟糕透了！灯罩破了又脏，窗帘也破了，椅子扶手脏得要命。房间里弥漫着一股难闻的气味。我们下楼投诉后，他们给我们换了房间，还免费送了早餐作为补偿。这个房间稍微好一些，但仍然达不到希尔顿旗下酒店的水准！房间里依然有股难闻的气味，感觉很脏。浴室的墙壁也令人作呕。我们去酒吧喝了一杯，结果发现我的酒杯脏得一塌糊涂！杯沿上全是口红印！我们把酒杯拿回去，服务员又给我们换了一个。早餐也不好吃。停车场脏乱不堪，让人感觉很不安全。停车场里的电梯坏了，我们不得不把所有行李都扛上去。而且根据其他评论来看，这电梯已经坏了很久了！更不可思议的是，一个流浪汉竟然睡在早餐台附近的椅子上！简直难以置信！我觉得我们被坑了，希望全额退款！ 去湖边玩真是个大错误！ （原文） We wanted to go to the Rock n Roll Hall of Fame. So staying at this hotel made sense. Well, what a big disappointment! Our room was discussing! Lamp shades were torn and Dirty, curtains were torn, The chair arms were so dirty. The smell was horrible. Went down stairs and complained so they moved us to another room with a free breakfast for our trouble. This room was a little better but still not up to what you would expect from a hotel affiliated with Hilton! Still smelled bad. The room felt dirty. Bathroom walls were gross. We went to the bar for a drink and my wine glass was extremely dirty! Looked like lipstick all over the rim! Took the glass of wine back and she hand washed a new glass. Also breakfast was not good. The Parking garage was disgusting and felt very unsafe. The elevator in the garage was not working. We had to carry all luggage up stairs. And by other reviews this elevator has not been working for a long time! Also a homeless person was sleeping in a chair close to the breakfast station! Unreal!!!! I feel like we were ripped off and would love a full refund! Big mistake by the lake!

（由 Google 翻译）这家酒店需要改进。作为三星级酒店，唯一的亮点就是餐厅和白天的员工。夜班员工需要一些关于早餐券的培训，并告知客人车库电梯已停用。 先说车库吧……你们收费的方式真是令人尴尬。根据之前的评价，电梯停用了不知道多久，而且里面死虫子的数量模仿着《夺宝奇兵》里的场景，简直是一场灾难。我们最后把车停在街上，冒着被罚单的风险。 房间：房间早就应该翻新了，大概20年前就应该翻新了。浴室除了浴缸之外，其他部分都翻新了，浴缸的状况很糟糕。走廊里气味难闻，地毯可能已经好几年没洗了。墙上有管道维修的开口，行政酒廊正在“翻新”。 我们去那里参加一个法规执行官员会议，说实话，我们真想去你们酒店实地考察一下，看看那里违规的情况，甚至可能要关闭一些区域。如果我看过评论（我的错），我们就不会住在你们酒店了。 你们餐厅的玛丽莲简直是圣人。她基本上一个人待着，很开心，我们和她在一起的时光也很愉快。现在，她几乎成了维系一切的粘合剂。请大家关注一下这家酒店，因为它地理位置优越，而且有很多机会。 （原文） This hotel needs attention. The only saving grace for 3 stars was your staff in the restaurant and during the day. Your night time staff needs some training about breakfast vouchers and letting guests know that the garage elevator is out of service. Let’s start with the garage…how you’re charging for that is embarrassing. Between the elevator being down for who knows how long based off previous reviews and the amount of dead bugs in there mimicking a scene out of Indiana Jones it’s a disaster. We ended up parking on the street and risking a parking ticket. Rooms: They are way overdue for updating by probably 20 years. The bathrooms were partially updated except for the tub which was in bad shape. The smell in the hallways is horrible the carpets probably haven’t been cleaned in years. There are open cuts in the wall for plumbing repairs a the executive lounge is being “renovated”. We were there for a code enforcement officials conference and honestly we could have taken a field trip to your hotel and had pages of violations and probably shutting areas down. Had I read the reviews (my fault for not) we would have not stayed at your property. Marilyn in your restaurant is a saint. She’s basically by herself and is happy and we enjoyed our time with her. That is the glue holding pretty much anything together at this point. Please get some attention to this property as it’s a great location and has opportunities.

Cleveland旅游的打卡圣地之一，建筑内部美轮美奂，特别适合爱美的博主们。

精致华丽的建筑

可以，非常好

（由 Google 翻译）这座建于1890年的建筑是美国值得参观的特色建筑之一。拱廊内的景色令人叹为观止。凯悦酒店集团将这座建筑改建成酒店，做得非常出色。前两层是商店，最上面的三层是酒店客房。我想补充一点，克利夫兰市应该出台一些激励措施，鼓励更多商店在拱廊内开业。在如此特殊的零售空间里看到空置的店面，真是令人遗憾。 （原文） Built in 1890, this is one of the special pieces of architecture to visit in the United States. The views inside of the Arcade are incredible. Hyatt did a great job of converting this property into a hotel. The first 2 floors have shops then the top 3 floors are hotel rooms. I'll add that the city of Cleveland should really put incentives out there for more shops to open within the Arcade. It's a shame to see empty store fronts in such a special retail space.

（由 Google 翻译）作为一名婚礼摄影师（Eighty Eight Photo），我强烈推荐Arcade给所有追求优雅与惊艳美感的人。这里无疑是克利夫兰最佳的摄影地点之一，他们的员工更是精湛技艺，让我们与他们合作的每一场活动都完美无瑕。 如果您正在寻找融合历史魅力与惊艳建筑的婚礼场地，那么Arcade就是您的理想之选！ （原文） As a wedding photographer (Eighty Eight Photo) I can easily recommend the Arcade to anyone looking for elegance and an aesthetic that will wow anyone. It's easily one of the best locations in Cleveland to take photos and their staff is a well oiled machine making every event we have had the opportunity to work with them absolutely flawless. If you are looking for an amazing blend of historic charm and breathtaking architecture for your wedding you are in the right place!

（由 Google 翻译）太棒了！很高兴你在克利夫兰的时候顺便来参观。我了解到了更多关于这座建筑的故事，以及在那里拍摄的超人电影场景。 （原文） Stunning place! I'm happy that you stopped by to see it while in Cleveland. Got to learn a bit more about the story of the building and the scenes from the Superman movie that were filmed there.

（由 Google 翻译）建筑很漂亮，但空间利用率不高。估计在那里开店的租金肯定贵得离谱。不过，这里确实是拍照的好地方。 （原文） Beautiful architecture but the spaces are not well spent. Guess the rent to have a store there had to be astronomical. But is a perfect spot for pictures.

（由 Google 翻译）我们7月4日的周末入住了这家酒店。房间符合四星半酒店的预期，干净整洁，维护良好。房间略有磨损，可能是因为年代久远。如果您去诊所就诊，这里是个绝佳的选择。酒店有一座桥通往诊所主楼，交通非常便利。从酒店步行即可到达其他诊所大楼。大学城周边有博物馆和克利夫兰的许多文化场所，白天和傍晚步行即可到达，非常安全。酒店餐饮选择有限，只有一家店内餐厅和客房服务。两家餐厅的菜品质量都非常好。 （原文） We stayed there July 4 weekend. The rooms met expectations for a 4.5 star hotel. They were clean and well maintained. The rooms are showing minor wear probably due to age. It's an excellent place if visiting the clinic. There is a very convenient bridge to the main clinic building. All other clinic buildings are short walks from the hotel. University circle with museums and much of Cleveland's cultural options is a very short and safe walk during the day and early evening hours. Dining options are limited to one on-site restaurant and room service. The quality of food is very good for both options.

（由 Google 翻译）克利夫兰洲际酒店体验令人失望——未达到品牌标准 作为洲际酒店集团大使和钻石会员，我经常入住金普顿和洲际酒店，因此对入住位于克利夫兰卡内基街的洲际酒店抱有很高的期望。遗憾的是，我的体验在几个关键方面都未能达到预期。 抵达后，酒店外观给人留下了良好的印象，但房间本身却未能体现出同等的品质。客房内的科技设备明显过时——电视缺乏现代化的功能，即使是像假日酒店这样经济实惠的酒店品牌，也提供更多现代化的娱乐选择。 最令人意外的是，即使是大使会员，进入俱乐部酒廊也要额外支付每晚120美元的费用。这感觉有点过分，与洲际酒店集团通常给予忠实宾客的福利不符。 办理入住手续后，我选择了客房送餐服务，希望能享受一顿轻松的用餐体验。我点了不加酱汁的鸡翅，想要品尝鸡肉本身的美味，但味道和外观却让我失望。鸡翅散发着一股浓重的油味，看起来焦干焦糊的——讽刺的是，我竟然希望它们能淋上酱汁来掩盖这种味道。 第二天早上，我去酒店内的咖啡厅吃早餐，点了一份蛋清煎蛋卷。煎蛋卷上桌时呈黄色，让人不禁怀疑它是不是真的用蛋清做的。服务员告诉我，煎蛋卷的颜色是黄油的缘故，这或许说得通，但根据我以往的用餐体验，它与我的预期并不相符。最后我只喝了咖啡，咖啡是用小壶装的。值得庆幸的是，工作人员主动提出免费提供餐食，但我拒绝了，只留下了10美元的小费，因为我旅行期间不喜欢接受免费的东西。 总的来说，这次入住体验没有达到我对洲际品牌的期望。下次我再来克利夫兰，我可能会选择万豪酒店，因为我的白金精英会员身份可以随时使用俱乐部酒廊等设施，而且不会收取任何额外费用。 我希望这些反馈能够帮助未来的客人做出明智的决定，并鼓励酒店重新评估其提供的服务，以更好地满足忠实的 IHG 会员的期望。 （原文） Disappointing Experience at InterContinental Cleveland – Not Up to Brand Standards As an IHG Ambassador and Diamond member who frequently stays at Kimpton and InterContinental properties, I had high expectations for my visit to the InterContinental Hotel on Carnegie Street in Cleveland. Unfortunately, my experience fell short in several key areas. Upon arrival, the exterior of the hotel presented a promising image, but the room itself did not reflect the same level of quality. The in-room technology was noticeably outdated—televisions lacked modern features, and even budget-friendly brands like Holiday Inn offer more current entertainment options. One of the most surprising aspects was the additional $120 per night fee to access the Club Lounge, even for Ambassador members. This felt excessive and inconsistent with the benefits typically extended to loyal IHG guests. After checking in, I opted for room service, hoping for a relaxing meal. I ordered wings without sauce to enjoy the flavor of the chicken itself, but was disappointed by the taste and presentation. The wings had a strong scent of overused oil and appeared burnt and dry—ironically, I found myself wishing they had been covered in sauce to mask the flavor. The following morning, I visited the on-site café for breakfast and ordered an egg white omelet. When it arrived, it was yellow in color, which raised concerns about whether it was truly made with egg whites. I was told the color was due to butter, which may be plausible, but it didn’t match my expectations based on previous experiences. I ended up only drinking the coffee, which was served in a small pot. To their credit, the staff offered to comp the meal, but I declined and left a $10 tip instead, as I prefer not to accept complimentary items during my travels. Overall, this stay did not meet the standards I’ve come to expect from the InterContinental brand. When I return to Cleveland, I will likely choose a Marriott property, where my Platinum Elite status consistently provides access to amenities such as the club lounge without unexpected fees. I hope this feedback helps future guests make informed decisions and encourages the property to reevaluate its offerings to better align with the expectations of loyal IHG member.

（由 Google 翻译）这家酒店已经过了鼎盛时期。房间需要彻底清洁和翻新（地毯和床上用品脏兮兮的，家具破旧不堪，浴室也很脏）。房间里的空调跟不上，而且非常潮湿。我们最后一晚回到酒店时，车道和酒店大堂里都有警察，代客泊车员问了我们一堆以前没问过的问题；我们问前台的一位员工是不是出了什么事，她回答说：“总是有事发生。” 这让我们对这家酒店和这家位置感到很不安全。下次我们再来这附近，一定会另寻住处。 （原文） This hotel has seen better days. The rooms need a deep clean and refresh (stained carpet and bedding, worn furniture, dirty bathroom). The AC in the room could not keep up and it was very humid. When we returned to the hotel on our last night there were police in the driveway and hotel lobby and the valet was asking us a bunch of questions that hadn’t been asked before; we asked an employee at the desk if there was something going on and she responded, “there’s always something going on.” Didn’t make us feel the safest about this location or hotel. Would definitely look for another place to stay next time we visit the area.

（由 Google 翻译）我们把这家酒店用作婚礼场地，举办婚礼的宾客多达150人，大部分都是外地宾客。我们希望酒店能够容纳众多宾客，拥有充足的空间，方便我们在婚礼当天准备，并举办周日早午餐，同时还能让宾客们体验克利夫兰的魅力（我们有很多宾客之前从未来过这里）。这家酒店不仅满足了我们所有的要求，甚至超出了我们的预期。 凯蒂与我们合作了一年多，确保活动一切顺利。她经常更新我们的活动安排，带我们多次参观，并帮助我们规划了周末在酒店的各种活动。她根据我们的需求提供了丰富的选择，帮我们制定了预算，并且在周末全程陪伴我们，确保一切顺利进行。 在洲际酒店，还有一些其他让我们印象深刻的事情。婚礼结束后，我和丈夫回到酒店，发现已经准备好了巧克力草莓和香槟！我们在猎鹰厅享用了周日早午餐，这里非常适合我们一边享用轻松的早午餐，一边与宾客告别。食物美味可口，空间舒适，软座、鸡尾酒桌和圆桌等各种桌椅组合在一起。 总而言之，我强烈推荐这家酒店给所有寻找高品质服务酒店的情侣，酒店会与您进行个性化沟通，确保您在婚礼周末的所有需求都得到满足。 （原文） We used this hotel for our wedding block for our 150 person wedding with mostly out of town guests. We wanted a hotel that could accommodate a lot of guests, have spaces where we could get ready on the wedding day and host a Sunday brunch, and that would show our guests the best that Cleveland has to offer (we had a lot of guests who had not been here before). This hotel hit all the boxes and more. Katie worked with us for over a year to make sure that everything was in order for our event. She gave us frequent updates, gave us multiple tours, and helped us plan the various aspects of our weekend that occurred at the hotel. She provided great options for our needs, helped us budget these out, and was also present during the weekend to make sure everything went smoothly. There were a few other things that really stood out to us about our experience with the Intercontinental. When my husband and I came back after the wedding, there was chocolate covered strawberries and champagne waiting for us! We used the Falcon Room for our Sunday Brunch and it was the perfect space for us to enjoy a relaxed brunch as we wished our guests goodbye. The food was amazing and the space was comfortable with a mix of soft seating, cocktail tables, and round seated tables. Overall, I would recommend this hotel to any couple looking for a high-service hotel that will personally work with you to make sure all your needs are met during your wedding weekend.

（由 Google 翻译）房间和酒店都方便前往克利夫兰诊所。酒店员工友好且乐于助人。我觉得酒店唯一需要改进的地方是增加/修理浴室风扇。我记得我们上次住的时候也没有安装风扇。 （原文） Room and hotel were convenient to a visit to Cleveland Clinic. Hotel staff were friendly and helpful. The only thing I feel the hotel could improve would be to add/fix bathroom fans. I believe we didn't have one last time we stayed either.

（由 Google 翻译）非常棒的高档酒店。房间设施齐全、干净舒适。员工热情友好，乐于助人。餐厅菜品选择丰富，服务人员也很友善。我们下次还会入住。 （原文） Great upscale hotel. Rooms are well appointed, clean, comfortable. Staff is friendly and helpful. Restaurants have very good food choices and friendly staff. We would stay there again.

（由 Google 翻译）这家酒店宣称为克利夫兰诊所员工提供折扣房，但这并非事实。正如电话那头的女士所解释的，如果酒店和克利夫兰诊所能以全价出租房间赚取更多利润，他们就会这么做。这意味着，根本无法享受这项宣传的折扣优惠。归根结底，克利夫兰诊所只关心利润，根本不关心医护人员和患者。务必避开这家酒店。 （原文） Discounted rooms at this hotel is an advertised benefit for Cleveland Clinic employees, however this is NOT true. As the woman on the phone explained - if the hotel / and Cleveland Clinic can make more money renting rooms at FULL price- that is what will be done. This boils down to NO rooms, EVER available using this POSTED offer. At the end of the day Cleveland Clinic only cares about profit - not caregivers/ not patients. Avoid at all costs.

（由 Google 翻译）我们参加的婚礼太棒了！服务、食物和场地都很棒。酒店房间有点问题。空调坏了，所以房间太热了。房间里的箱式风扇虽然有点用，但效果仍然不好。床没有床单，只有羽绒被，所以我们要么盖着羽绒被太热，要么因为没有床单而感到冷。其他客人也有同样的感受。 （原文） Wedding we went to was Amazing! Service food and venue were Awesome. Issues with hotel room. Air conditioning was not working so rooms were too warm. Box fan in room helped but still not great. No top sheet for bed, only a duvet so we were either too warm with duvet or cold because there was no top sheet. Other guests felt the same way.

（由 Google 翻译）来这里参加婚礼，建筑很漂亮。房间很新，也很宽敞，同时又保留了原有的魅力。房间还算干净，地板可以扫一下，但总体来说还可以。空调感觉不太好用，现在看到很多之前的评论也提到过这个问题，看来这是个普遍存在的问题。光是员工的态度就足以让我以后不会再来了，很遗憾，我遇到的绝大多数人都很不友好。就连办理入住都感觉像是在打扰他们。酒店服务应该热情周到才对。如果他们能解决这个问题，我想这会是一次不错的住宿体验！ （原文） Came for a wedding, building is beautiful. Room was up to date and spacious while still maintaining the charm of the place. Room was clean-ish, floor could have been swept but overall fine. AC felt like it wasn't working and now that I'm seeing many prior reviews about this that must be a persistent problem. Based solely on the staff I most likely would not be back, unfortunately the majority of everyone I spoke with was unfriendly. Even just checking in felt like I was an inconvenience. Hospitality services should be hospitable. If they can address that issue I think this could be a lovely stay!

（由 Google 翻译）如果您是克利夫兰诊所的病人，从外地来这里就诊，这里是绝佳的住宿选择。班车让我的往返诊疗变得无比便捷。房间宽敞舒适。如果我以后再来就诊，还会再次入住这里。 （原文） Great place to stay if you're coming in from out of town as a Cleveland Clinic patient. The shuttle made my life infinitely easier in getting to and from my appointments. Room was huge and comfortable. Would stay here again if I came back in for more appointments.

（由 Google 翻译）免费班车服务非常便捷，方便我们前往博物馆。我们遇到的所有工作人员都很棒。我们住的房间虽然有点破旧，但设施齐全，储物空间充足，浴室和小厨房也很大。我一定会再次入住。 （原文） The free shuttle service was super helpful and fast for getting around to the museums. All the staff members we interacted with there were great. The room we were in was a little worn but had a lot of nice features. Lots of storage and a big bathroom and kitchenette area. I'd definitely stay there again.

（由 Google 翻译）我通常都很喜欢希尔顿酒店，但这家绝对是个例外。 虽然办理入住的工作人员就站在我旁边，但她过了好几分钟才注意到我。然后她还一副好像在施舍我似的。 房间其实还不错，宽敞、干净、舒适……但是居然没有冰箱！现在哪家酒店房间里没有冰箱啊？ 网站上说酒吧/餐厅下午4点开门，结果6点左右才开。我6点半又去了，在吧台坐了10分钟，一个人都没出现。我四处看了看，前台一个人也没有……明明还有人在等。 有个陌生人说，酒吧和厨房只有一个人在忙。她接完单就消失10-15分钟去做饭。 真的吗？你们能不能做得更好？ 酒店位置也很糟糕，附近根本没有餐厅或酒吧。 本来想给一星差评，但房间其实很不错。克利夫兰还有其他选择，不如住在别的地方。 （原文） I typically really like the Hilton properties. This is an absolute exception. Even though the check-in person was standing right there, it took a few minutes for her to acknowledge me. Then acted like she was doing me a favor by helping me. Checked into the room, which is quite nice, actually. Spacious, clean, comfortable....BUT NO REFRIDGERATOR! What hotel doesn't have a fridge in the room these days? The website says the bar/restaurant opens at 4:00. Didn't open until 6:00-ish. I go back down at 6:30 and sat at the bar and waiting for 10 minutes. No one appeared. I walked around. No one at the front desk...with people waiting. Some random guy said that there was only one person running the bar and the kitchen. She would take an order then disappear for 10-15 mintues to cook the food. Really? Do better. The location is terrible. There are no restaurants or bars with-in walking distance. This would be a one star review, but the room was actually very nice. There are other options in Cleveland, stay there instead.

（由 Google 翻译）我到之前就知道空调坏了。酒店提前通知了我，入住时也提到了。这对我来说没什么大不了的，但我很感激他们让我知道这个问题。 当我回到房间时，发现浴室脏得要命，水槽和马桶里到处都是各种体毛，还有我猜是黑色染发剂的残留物。 我回到前台，要求换一个房间。这是我第一次在酒店要求换房间，我住过很多马马虎虎的经济型酒店。我的标准很低。这应该是一家三星级酒店。 第二个房间有空调，我不禁要问，为什么有空调的房间都空着，他们却把客人安排在没有空调的房间里呢？ 总之，第二个房间没有肥皂，浴室地板很脏，马桶盖/马桶盖几乎没装好，水龙头和洗手池的距离松了，浴室门关不上，每次我试门的时候都会猛地打开。 我知道你必须有所取舍，所以我向前台报告了马桶盖和地板的问题。我的担忧只是得到了一个勉强的“好的”回应。感觉好像我给客人带来了不便。 其中一个问题在我深夜回来时得到了解决，另一个问题却没有。我只在这里住了两晚，如果以后还得住，我会早点退房，另找住处。 退房时，他们从来没有问我住宿体验如何。这很能说明问题，但这可能是最好的选择。 我之前在这里住过一段时间，感觉差别简直是天壤之别。我猜他们靠着靠近凯斯西储大学和克利夫兰诊所的便利性勉强维持。 最后，我想说一句好话：酒吧里的工作人员非常友好，乐于助人。 总的来说，附近的Residence Inn酒店是更好的选择。 （原文） I was aware that the air conditioning was down before I arrived. The hotel let me know about that in advance and also mentioned it upon check in. That was not a big concern for me, but I appreciate their making me aware of that problem. When I got to my room I found the bathroom to be wildly unclean, with all sorts of bodily hairs and what I assume to be the remnants of a black hair dye in the sink, and on the toilet. I went back to the front desk and asked for another room. This is the first time I’ve ever asked to switch a room at a hotel, and I’ve stayed at many so-so budget hotels in my time. My standards are quite low. This is supposed to be a three-star hotel. The second room had air conditioning, begging the question why are they putting people in rooms without air conditioning when rooms that do have air conditioning are sitting empty? Anyway, the second room was without soap, had a filthy bathroom floor, a toilet seat/lid that was barely attached, a tap that was loose from sink, and a bathroom door that would not close, flinging open every time I tried. I realise you have to pick your battles, so I reported the toilet seat and floor to the front desk. My concerns were met simply with a reluctant “okay”. The impression was as though I was creating an inconvenience. One of those problems had been addressed when I arrived back late at night, the other was not. I was only there for two nights, had I needed to be there any longer I would have checked out sooner and sought alternative accommodations. Upon checking out I was never asked how my stay was. Telling, but probably for the best. I stayed here a while ago and the difference was night and day. I gather they are coasting by on their proximity to Case Western University and Cleveland Clinic. I’ll end with a positive, the staff member working in the pub was very nice and helpful. Overall, the nearby Residence Inn is a much better choice.

（由 Google 翻译）如果您喜欢独具特色的酒店，那么这里就是您的理想之选。千万别错过阿尔·卡彭酒店的室内游泳池。酒店环境舒适温馨，员工热情周到，并提供便捷的班车服务，可前往方圆三英里内的各个目的地。 （原文） If you appreciate a hotel with unique charm, then this is the ideal place for you to stay. Be sure to visit Al Capone's indoor swimming pool. Enjoy a cozy stay, helpful staff, and a convenient shuttle service to destinations within a 3-mile radius.

（由 Google 翻译）上周末，我们一家在克利夫兰酒店度过了美好的时光。房间干净整洁，设施齐全，虽然略小了点。我们在酒店餐厅享用了美味的早餐，朱莉的服务也非常棒，让这个周六的早晨更加美好。酒店位于市中心，步行即可轻松抵达周边地区、棒球场和体育场，更不用说周边众多餐厅了。这是我们第二次入住，我们非常享受这次住宿。 （原文） My family had a wonderful stay at Hotel Cleveland this past weekend. The room was clean and well appointed, albeit on the smaller side. We had a delicious breakfast at the hotel restaurant and Julie was absolutely awesome, which made for a wonderful Saturday morning. Hotel is centrally located and it is easy walking distance to the area, ballpark and stadium, not to mention tons of restaurants. This is our second time staying and we definitely enjoyed our time.

（由 Google 翻译）这家酒店真是太棒了，毫无疑问是我住过的最美的酒店之一。大堂和酒吧美极了，真希望当时能有时间坐下来喝一杯。唯一让我不满的是房间——空调几乎不起作用。我把温度调到最低，温度甚至都超过70华氏度（约21摄氏度）。很遗憾，正因为如此，我睡得不好。我住在这里的时候正值盛夏，外面又热又潮湿，所以房间没能降到舒适的温度，真是令人失望。 不过，酒店工作人员非常乐于接受我的问题，并为这次不愉快的体验道歉。我能感受到他们的诚意，我很感激他们的关心。除此之外，这家酒店非常漂亮，非常豪华。酒店实际上与赌场相连，所以你不用走到外面就能进去。 （原文） This hotel is absolutely stunning and without a doubt one of the most beautiful hotels I've every stayed at. The lobby and bar are stunning, I wish I had had time to sit and grab a drink. My only issue was with the room- the air conditioning barely worked. I had it set on the lowest temperature and it couldn't even get past 70 degrees. Unfortunately, because of this I didn't sleep well. I stayed here in the middle of summer and it was very hot and humid outside, so not being able to cool the room down to a comfortable temperature was disappointing. With that said, the hotel staff were very receptive to my issue and they apologized for disappointing experience. I could tell they meant it and I appreciated their concern. Besides this, the hotel is very nice and very luxurious. The hotel is actually connected to the casino so you don't have to go outside to access it.

（由 Google 翻译）我们为了看音乐会在这里住了一晚，花了500多美元。酒店很不错，房间也挺好。然而，看完音乐会后我们回到房间，想洗澡，却发现没有毛巾和香皂。我们那天刚入住，所以他们打扫房间时显然没有放毛巾和香皂，也没有补充。这让我有点怀疑我们的房间到底有多干净。我试着给前台打电话，等了5分钟才有人接听，说“前台请稍候”，然后又让我等了5分钟。结果也没人接。我放弃了。第二天早上我和前台谈了谈，得到的回复是我们人手不够，很抱歉发生了这样的事。我想加3000点旅享家积分，但最终我并没有加。不过说实话……不管怎样，要买什么东西都需要很多积分，而且我刚才因为城里出了点事，付了比平时两倍多的价格。我努力工作赚钱，我觉得你也应该更加努力工作赚钱！ （原文） We stayed one night for a concert and paid over $500. Very nice hotel and our room was nice. However, we came back to our room after the concert and wanted to shower and there were no washcloths and there was no soap. We had just checked in that day so clearly they didn’t put them in there or refill the soap when they cleaned the room. Made me wonder a little how clean our room really was. Tried to call the front desk and was on hold for 5 minutes before someone picked up and said, “front desk hold” and put me on hold for another 5 minutes. Never did pick up. I gave up. Talked to the front desk the next morning and the response I got was we have been short staffed, I’m sorry that happened. I will add 3,000 bonvoy points which never happened by the way. But let’s be real…. It takes a hell of a lot of points to get anything anyway and I just paid more than double your normal rates because there was something going on in the city. I work hard for my money and feel like you should work harder for yours!

（由 Google 翻译）我们的跨国公路之旅以入住克利夫兰酒店（傲途格精选）拉开帷幕，这家酒店位于克利夫兰市中心。我们选择这里作为参观传奇摇滚名人堂的基地，它完全超出了我们的预期。 酒店宏伟的历史魅力令人印象深刻——抛光的大理石、高耸的天花板，以及那种旧世界的富丽堂皇，让您仿佛置身于克利夫兰的镀金时代。从大堂到电梯，每一个细节都独具特色。 我们的房间一尘不染：一尘不染，布置舒适，宁静祥和。在漫长的一天驾车和探索之后，这份宁静与舒适至关重要。床铺无比舒适，这是酒店中为数不多的能让您真正放松身心的房间之一——没有走廊的噪音，没有城市喧嚣——只有宁静。 真正让这次体验与众不同的是酒店的氛围。这不仅仅是一个过夜的地方——它本身就像一个目的地。优雅而温馨，历史悠久而又现代，恰到好处。 如果您计划游览克利夫兰或摇滚名人堂，这里是您的理想之选。强烈推荐。 （原文） Our cross-country road trip began in style with a stay at the Hotel Cleveland, Autograph Collection, right in the heart of downtown Cleveland. We chose it as our base while visiting the legendary Rock and Roll Hall of Fame, and it completely exceeded expectations. The hotel immediately impressed with its grand, historic charm—think polished marble, soaring ceilings, and an old-world opulence that makes you feel like you’ve stepped into Cleveland’s own Gilded Age. Every detail from the lobby to the elevator had character. Our room was pristine: spotlessly clean, comfortably appointed, and blissfully quiet. After a long day of driving and exploring, that peace and comfort meant everything. The bed was incredibly cozy, and it was one of those rare hotel rooms where you can truly unwind—no hallway noise, no ambient city chaos—just calm. What really made the experience special was the atmosphere. This wasn’t just a place to crash for the night—it felt like a destination in itself. Elegant but welcoming, historic but modern in all the right ways. If you’re planning a visit to Cleveland or the Rock Hall, this is the place to stay. Highly recommend.

（由 Google 翻译）我们最近在克利夫兰酒店的大使宴会厅举办了社交活动，简直太棒了！这座装修精美的酒店完美地融合了现代优雅与历史魅力，为我们的活动营造了绝佳的背景。 克利夫兰酒店的全体团队都非常专业，竭尽全力确保我们的活动圆满成功。特别感谢Ashley，她真正体现了卓越的待客之道，并以优雅和敬业的态度代表了酒店。我们找不到比这更好的场地和团队了！ （原文） We recently hosted our social event in the Ambassador Ballroom at Hotel Cleveland, and it was nothing short of amazing! The beautifully renovated property perfectly blends modern elegance with historic charm, creating a stunning backdrop for our event. The entire Hotel Cleveland team was incredibly professional and went above and beyond to ensure our event was a success. A special thank you to Ashley for truly embodying exceptional hospitality and representing the property with grace and dedication. We couldn’t have asked for a better venue or team to work with!

（由 Google 翻译）我们乘飞机来观看 Kid Cudi 的 House of Blues 演出，选择这家酒店是因为它离演出场地很近，步行即可到达。我们之前坐的是美航（简直是一场噩梦），至于选择美航而不是其他航空公司，我们浪费了多少时间（说真的，美航绝对是最差的。坐别的吧！），我直接说这家酒店吧。 这家酒店虽然不是最豪华的酒店，但足够干净（我们太累了，根本顾不上这些），步行即可到达主要演出场地，而且餐厅的食物出奇地好吃。我本来没指望走进酒店房间会有什么惊喜，但这里的食物完全弥补了这一点（而且，我们真的需要！）。 我会再次选择这家酒店，仅仅是因为它的位置和餐厅的食物。深夜饿肚子，没有其他选择，或者选择有限，或者酒店的食物很糟糕，真是糟透了。演出结束后，我们决定碰碰运气，在酒店吃了晚饭——酒店营业到午夜。味道很棒。第二天早上的早餐同样美味！ （原文） We flew in for Kid Cudi’s House of Blues show and picked this hotel because it is walking distance from the venue. We flew American (it was a complete nightmare) and skipping over the details of how much time we lost choosing American over any other carrier (seriously, they are officially the worst. Fly anyone else!), I’ll jump to the hotel. It’s not the swankiest hotel, but it was clean enough (we were too tired to care too much), walking distance from major venues, and the restaurant food was surprisingly good. Like, I didn’t expect much walking into my hotel room, but the food totally made up for it (and girl, did we need it!). I would choose this hotel again simply because of the location and the restaurant food. It sucks finding yourself hungry late at night, with zero options, limited options, or crappy hotel food. After our show, we decided to test our luck and settling to eat dinner at the hotel- it’s open until midnight. It was great. Breakfast the next morning was just as good!

（由 Google 翻译）我们于2025年8月4日在那里住了一晚。 一开始一切都很顺利，直到第二天清晨，一只不明生物的毒虫咬了我的手指，我的手指又痒又痛，我们不得不拨打911报警……结果那只不明生物的毒虫咬断了我的手指，我痛苦了8-10天，留下了一个“火山”印记（见图）。 由于前台小姐人很好，而且我们一开始很喜欢这家万豪酒店，所以我们没有向酒店报告这只毒虫。但既然我手指上永远都有“火山”印记，说实话或许对顾客、酒店和万豪都有好处？ 如果你喜欢这家酒店，可以自带床单，直到…… （原文） We stayed one night there on 8/4/25. Everything seemed so good at the beginning, until an unknown venomous bug offered a bite/sting on my finger early next morning, the itch and pain were so severe that we picked up and dropped a 911 call... and the unknown creature broke her sting in my finger and I suffered 8-10 days resulting in an "volcano" mark here (see the picture). We did not report the venomous bug to the hotel since the front desk lady were so nice and we loved this Marriott hotel at the beginning. But with the permanent "volcano" on my finger, telling the truth may be good for customers and the hotel and Marriott? Bring your own sheets if you love this hotel, until...

（由 Google 翻译）抵达后，服务员热情友好！入住手续办理得非常顺利，而且比我们入住时间提前了很多（非常感谢！！）我本周早些时候打电话想给我丈夫准备一个特别的生日惊喜，他们非常贴心地帮我安排了。还升级了房间，天哪，太感谢了！是你们让克利夫兰德鲁里酒店成为了我们想再次光顾的地方！酒店员工聊天很愉快，而且很会推荐当地景点。不要犹豫预订这里，这里还有免费早餐和晚餐。克利夫兰，太棒了！ （原文） Upon arriving, valet was incredibly friendly! Check in was a breeze and they accommodated us much earlier than check i time (thank you, much appreciated!!) I had called earlier in the week to arraange a special birthday surprise for my husband and they were very sweet about doing that. Also got an upgraded room, OMG thank you for that! Y'all made Cleveland Drury Inn a place we will want to come back to! The hotel staff was awesome to chat with and was great with recommendations to local spots. Don't hesitate booking here, and had free breakfast and evening meal thing too. You rock Cleveland!

（由 Google 翻译）非常喜欢我们的住宿体验，床和枕头都很舒服。宽敞的热水淋浴。前台的Yunus非常热情友好，真的超出了我们的预期。他给了我们一些建议，而且和他聊天非常愉快。你们都和他一样棒。😊 我们享用了免费早餐，欢乐时光的饮料和食物也给我们带来了惊喜！ （原文） Absolutely loved our stay, comfortable beds and pillows. Hot spacious shower. Yunus at the front desk was delightful and really went above and beyond. He gave us some suggestions and was just so pleasant to talk to. You all have a gem with him. 😊 we enjoyed the complimentary breakfast, happy hour with drinks and food was a nice surprise as well!

（由 Google 翻译）这家酒店很棒。建筑漂亮，地理位置优越，房间宽敞干净。我唯一不满的是，他们的餐厅完全没有素食选择，连个基本的素汉堡都没有。就连沙拉里都有奶酪和/或肉类。特别感谢前台的Zoe，她推荐的晚餐很棒（Agave & Rye——那里的墨西哥卷饼确实很赞）。 （原文） This is a lovely hotel. Beautiful building, great location, and the rooms are spacious & clean. My only issue is that there are zero plant-based options at their restaurant, not even a basic veggie burger. Even the salads have cheese and/or meat on them. Shout-out to Zoe at the front desk for saving the day with a great dinner recommendation (Agave & Rye—epic tacos indeed).

（由 Google 翻译）优点：地理位置优越，建筑风格优美。我之前有点担心使用代客泊车服务，因为我以前从未使用过，但服务流程非常简单，代客泊车员彬彬有礼，准时准点。入住和退房手续非常顺利，酒店所有员工都热情友好，乐于助人。房间宽敞明亮，一切都干净整洁，而且听不到外界噪音。我们尤其喜欢晚上的爆米花和早餐！ 缺点：入住期间最令人失望的是泳池。它比预期的要小得多，泳池区到处都是客人吃剩的食物包装纸。泳池和热水浴缸里的水都很浑浊黏滑，池底明显很脏。另一个令人失望的是晚上的“回扣”（Kickback），根据其他评论，这似乎是每个人都喜欢的。我们觉得非常不舒服，因为那里人太多了，其他客人表现得好像他们以前从未见过食物一样。给别人免费的东西，你会看到混乱的后果。体验非常糟糕。我们到的时候，根本没有座位。不过，一位工作人员主动提出给我们打开宴会厅，让我们可以独自坐着用餐。之后我们还是出去吃了晚饭。 总的来说，这次入住体验非常愉快，但我觉得有些地方需要改进。 （原文） Pros: the location is perfect and the architecture of the building is beautiful. I was nervous about using the valet because I've never done that before, but the process was very simple and the valet attendants were polite and punctual. Check-in and Check-out were seamless and all of the hotel staff were kind and accomodating. The rooms felt spacious and everything was clean, and you could not hear outside noise. We especially liked the evening popcorn and breakfast! Cons: the biggest disappointment during our stay was the pool. It was much smaller than expected, and the pool area was littered with guests' leftover food wrappers. The water in both the pool and the hot tub was murky and slimy, and the bottom of both was visibly dirty. Another disappointment was the evening Kickback, which seems to be everyone's favorite according to other reviews. We found it extremely unpleasant as it was overly crowded, with other guests acting like they've never seen food before. Give people something for free and you'll see how the chaos ensues. It was highly unenjoyable. There was also no seating at all when we arrived. However, one of the staff members offered to open the banquet hall for us and we got to sit and eat alone. We did end up going out for dinner afterward. Overall the stay was very pleasant, but there are some things I thing need to be addressed a bit.

（由 Google 翻译）我们在蓝调之屋（House of Blues）住了一晚，去听了一场音乐会。德鲁里酒店（Drury Hotel）的位置很棒，步行即可到达蓝调之屋（HOB）和许多餐厅，还设有一个夜间停车场。 酒店本身漂亮干净。我们的房间配有两张大床，比我们住过的大多数酒店都要宽敞。酒店保留了旧教育楼的许多特色。免费晚餐和早餐种类丰富。 最棒的是酒店员工的服务非常出色！每个人都彬彬有礼、知识渊博、乐于助人！ 我们会毫不犹豫地再次入住这里。 （原文） We stayed one night to attend a concert at the House of Blues. The location of the Drury is great. Within walking distance to the HOB and many restaurants. As well as an overnight parking garage. The hotel itself is beautiful and clean. Our room with 2 queen beds was a large size compared to most hotels we have stayed at. They hotel kept many features of the old education building. The free dinner and breakfast had a great selection of food. The best part was the fantastic staff! Everyone is so polite, knowledgeable and helpful! We would not hesitate to stay here again.

（由 Google 翻译）酒店非常漂亮。员工非常友好。很喜欢他们早上提供免费早餐，晚上还有欢乐时光，提供免费饮料和食物。房间宽敞、干净、舒适。下次来这里我们一定会再住这里。代客泊车员也非常友好、高效、快捷。我们叫车的时候，车子已经准备好了，等着我们。 （原文） Absolutely beautiful hotel. Very friendly staff. Love how they include free breakfast in the morning, happy hour in the evening with free drinks and food. The rooms were spacious , clean, and comfortable. We will definitely come back to stay here the next time we are in town. The valet was also extremely nice and efficient and fast. Our car was ready and waiting by the time we requested it.

（由 Google 翻译）我和妻子都非常喜欢德鲁里广场酒店！员工非常友好！早餐免费，菜品摆放整齐，还可以自己做华夫饼！晚餐也免费！摆放同样整齐，食物也很美味！啤酒或葡萄酒免费！（三杯）我们还会再来的！ （原文） My wife and I love Drury Plaza Hotel! Very friendly staff! Free breakfast, great layout of food, you can make your own waffles! free dinner! Another great layout, great food! Free beer or wine! (3 drinks) We will be going back!

（由 Google 翻译）非常感谢前台工作人员，我们度过了一段美好的时光！看完一场深夜音乐会后，我们忙着找车回家。前台工作人员竭尽全力帮我们快速叫到出租车，并确保我们在等待期间感到安全舒适。他们的友善、专业和真诚的关怀，让原本可能紧张的夜晚变成了一次顺利而积极的体验。我们非常感谢他们的帮助和热情款待——谢谢！ （原文） We had such a wonderful experience thanks to the front desk staff! After attending a late concert, we were having trouble arranging a ride back home. The front desk worker went above and beyond to help us get a taxi quickly and made sure we felt safe and comfortable while we waited. Their kindness, professionalism, and genuine care turned what could have been a stressful end to the night into a smooth and positive experience. We’re so grateful for their assistance and hospitality—thank you!

（由 Google 翻译）我们的房间景色非常美。停车费可能很贵，不包含在房费内。您可以选择代客停车，费用为50美元，或者使用停车场。附近有很多停车场。早餐包含在房费内，或者拐角处就有一家唐恩都乐。水压很低，这在其他评论网站上也有提到。我们去火箭球馆听了一场音乐会。步行0.9英里，所以很容易。MLB守护者队的主场就在球馆旁边。附近还有很多其他景点，步行即可到达这家酒店。酒店有点吵。你绝对能感觉到你身处市区。 （原文） We had a gorgeous view from our room. Parking can be very expensive. It is NOT included. You can valet for $50 or use a parking garage. There are many nearby. Breakfast is included or there is a Dunkin Donuts right around the corner. The water pressure was low, which was noted on another review site. We went to a concert at the Rocket Arena. It was 0.9 miles to walk, so it was an easy trek. The MLB stadium for the Guardians is right beside it. There are a lot of other attractions in the area within walking distance of this hotel. It was a little noisy. You can definitely tell you're in the city.

（由 Google 翻译）很棒的住宿！房间干净整洁，布置精美，设施齐全。我们住了一晚，早餐吃得非常开心——太棒了！ 我看到一些关于代客泊车服务的负面评价，但说实话，我们的体验非常好。没错，只有一个人在服务，但他非常友好，总是在5分钟内把我们的车送到我们这里。绝对值得。 唯一的缺点是我们房间的视野——对着另一栋楼。我们要求换房，但前台说没有其他空房了。不过，总的来说，这次住宿体验很棒！ （原文） Great place to stay! The rooms were clean, nicely set up, and well-stocked. We stayed one night and really enjoyed the breakfast — it was great! I saw some negative reviews about the valet, but honestly, our experience was very good. Yes, there was only one person working, but he was super friendly and always brought our car within 5 minutes. Totally worth it. The only downside was our room view — it faced another building. We asked to change, but the front desk said no other rooms were available. Still, overall, it was a great stay!

（由 Google 翻译）难以置信。我早上8点就打电话到前台，问能不能提前入住，因为我已经预订了房间。前台说没问题，还有空房。于是我租车从我住的地方开车去酒店，结果被告知没有空房，得等到下午3点才能入住。为什么一个小时前没有收到完全相反的通知？被骗真是让人无法接受。我浪费了时间和金钱才到酒店，现在却被迫找个事情做5个小时。我累坏了，心情也很糟糕。这地方太差劲了，竟然骗了我。床就是床，关键在于服务。这里的服务太差劲了。 （原文） Unbelievable. I call the front desk at 8 am to ask if there's a way to check in early because I have a reservation. Im told no problem, there's rooms available. So I hire a car and take the ride from my location to the hotel only to be told there's no rooms available and I need to wait until 3 to check in. Why was I told the complete opposite not an hour earlier? Being lied to is unacceptable. I wasted money and time to get to the hotel and now I'm forced to find something to do for 5 hours. Im tired and in a bad mood. This place sucks for conning me. A bed is a bed. It's about the service. Service here sucks.

（由 Google 翻译）总的来说，我们的住宿体验很棒。工作人员都很有礼貌，服务也很棒。房间很干净，视野也很好。电视可以升级一下，但总体来说还不错。我扣掉一星的原因是代客泊车员人手明显不足。那里的服务员非常友善，也很专业，但管理层应该考虑高峰时段和日期（例如假期周末、棒球比赛和当晚的音乐会），并相应地安排人员。 （原文） Overall our stay was very nice. The staff were all polite and offered great service. The room was clean and had a nice view. The TVs could use an update but were fine. The reason I took off a star is because the valet was definitely understaffed. The guys that were there were very kind and professional, but management should keep in mind peak times and days (I.e. holiday weekend, baseball game, and concert that night) and staff accordingly.

（由 Google 翻译）房间干净舒适，景色优美。免费早餐不错。步行几个街区即可到达摇滚名人堂和各种餐厅。工作人员友好热情。我唯一的抱怨是，周五下午5:30左右，有很多人入住，但他们只有一名代客泊车员值班。车道空间非常有限，所以人们不得不在繁忙的主干道右侧车道并排停车。 （原文） Clean comfortable rooms, nice view. Good complimentary breakfast. Only a few block walk to the Rock and Roll Hall of Fame ans a variety of restaurants. Friendly helpful staff. My only complaint is that they only had one Valet person on duty at around 5:30pm on a Friday with lots of people checking in. The driveway space is very limited, so people had to double park in the right lane of a busy main street.

（由 Google 翻译）我们每年都会参加52人的巴士旅行团，今年我们去了克利夫兰。这里很棒，早餐种类丰富。房间干净整洁。我们的巴士停车场有人帮忙安排，所以我们住了三个晚上，不用担心每天找不到停车位。从这里步行即可到达杰克斯赌场、亨廷顿银行体育场和摇滚名人堂。等包装工队回到克利夫兰地区，我们一定会再来的。 （原文） We do a 52 person bus group every year and this year took us to Cleveland. This place was great, good breakfast variety. Rooms were all nice and clean. Our bus parking was taken care of for us so we didn't need to worry about where we would find parking every day as we're stayed for 3 nights. It was great walking distance from Jacks Casino, Huntington Bank stadium and Rock n Roll Hall of fame.We will definitely be back when the Packers come back to Cleveland area.

（由 Google 翻译）我们住得非常愉快！去了小意大利，在Mia Bella餐厅吃了晚餐，食物非常美味。如果您喜欢历史，一定要入住格利登故居！了解格利登家族的故事非常有趣。第二天早上提供免费早餐，很不错。地理位置也很好。我们以后还想再来！ （原文） We had a wonderful stay! Went to little Italy and had dinner at Mia Bella..The food was delicious. If you enjoy history definitely stay at the Glidden house! It was very cool to hear about the Glidden family. Free breakfast in the morning which was good. Location was great as well. We would like to visit again in the future!!

（由 Google 翻译）各方面都很棒！我们在杜松厅为我挚爱的已故丈夫举办了一场追思会。由于是开放参观的形式，我们得以接待近120位宾客，共同体验格利登庄园的华丽与优雅。 Allie 和 Anna 合作非常愉快，让每个细节的规划和执行都轻松便捷。三面环绕的窗户俯瞰着花园和露台，我们仿佛置身于一片美丽而优雅的绿洲。他们推荐的餐饮和视听团队也非常友好易相处。我们非常高兴能在这个场地缅怀我的丈夫。强烈推荐！ （原文） Outstanding in every way! We hosted a Celebration of Life in the Juniper Room for my beloved late husband. Because of the open house format, we were able to welcome nearly 120 guests to the gorgeous and gracious Glidden experience. Allie and Anna were fantastic to work with, and made every detail easy to plan and execute. Surrounded by windows on three sides which overlooked the gardens and patio, we felt like we were in a beautiful and elegant oasis. The caterer and AV team they recommended were exceptionally easy to work with. We were absolutely delighted to honor my husband’s memory in this setting. Highly recommend!

（由 Google 翻译）多么漂亮、干净、舒适的住处！我和丈夫一直住在这里，以后他每次去诊所就诊都会住在这里。工作人员都很棒，但有一位美丽的女士格外引人注目！早餐时，Tracy 热情地迎接我，并引导我，她性格外向，笑容温暖。之后，我有幸再次遇到她，我们进行了一次愉快的交谈，之后她发现她的客户服务技巧非常出色！我无法用言语表达一个人如何能让你的每一天都更加美好，而 Tracy 就是如此！她热情友好的态度让我们的雨天变得更加美好！我们下次丈夫来就诊时还会再来，希望再次见到她。 （原文） What a beautiful, clean and comfortable place to stay! This is where my husband and I always stay and will continue to stay at for all his Clinic appointments. The staff is great, but one beautiful lady stood out from the rest! Tracy was there to welcome and guide me at breakfast with her outgoing personality and warm smile. Then I had the pleasure of running into her again, we had a nice little conversation before checking out her customer service skills are outstanding! I can’t say it enough how one person can make your day better and that’s what Tracy did! Her welcoming friendly manner turned our rainy day into a much better one! We will return for his upcoming appointments in hopes to see her again.

（由 Google 翻译）我们在这里住了两晚，感觉棒极了。房间非常干净安静。工作人员非常友好，总体来说非常热情好客。早餐很受欢迎，省去了我们四处寻找餐厅的时间​​。我们很高兴选择住在这里，以后再来这附近一定还会住在这里。谢谢。 （原文） Our 2 night stay here was awesome. Room was very clean and quiet. Staff here is very friendly and overall very welcoming. The morning breakfast was a big hit and saved us from hunting around for a place to go. We were very happy we chose to stay here and will definitely stay again if we're in the area. Thank you.

（由 Google 翻译）我一直以来都是格利登酒店 (Glidden House) 的忠实拥趸和常客。这家位于克利夫兰凯斯西储大学校园内的精品酒店，环境优美，历史悠久。然而，最近我在酒店前台/客户关系专员路易丝 (Louise) 那里体验到了非常棒的客户服务，这让我对格利登酒店的印象更佳了。 我和丈夫经常去克利夫兰，最近几次我都是通过 Super.com（Expedia 旗下）预订格利登酒店的，因为那里的价格更优惠一些。我原本预订的是昨晚的房间，还额外支付了一些费用，让预订可以退款。但由于突发的家庭变故，我们不得不更改预订日期。我很快发现，更改预订只能通过 Super.com 取消之前的预订，这需要我填写一份在线表格并附上证明文件来解释取消的原因。长话短说：Super.com 拒绝了我的取消请求，在与 AI 聊天机器人和一位人工客服进行了几次在线“对话”后，他们建议我直接联系酒店，以书面形式请求酒店批准我的取消。 我拨打了 Glidden House 的预订热线，接电话的是一位热心的客服人员，她认真听我描述了情况，并引导我联系酒店内部预订部门。Louise 立即接听了电话，她非常专业且友善地处理了我的问题。不到 10 分钟，她就给我发送了一封取消邮件，我将其转发给了 Super.com。之后我又给 Super.com 发了两条信息，以确保我的预订立即取消（因为我的预订原定于昨天开始），他们在 4 小时后确认了取消。 Louise 还告诉我，Glidden House（以及许多其他酒店）很乐意匹配在线预订平台上的第三方价格。我之前并不知道这一点，但以后我肯定会直接与酒店联系预订。 服务行业——包括旅游业——的繁荣发展离不开我们积极的体验。虽然人工智能和其他技术或许能够胜任日常业务，但它们无法取代人工客服人员所提供的至关重要的经验和故障排除技能。 （原文） I've long been a big fan and frequent patron of Glidden House, a lovely and historic boutique hotel on the campus of Case Western Reserve U in Cleveland. However, I just had a fantastic customer service experience with Louise, front desk/guest relations extraordinaire, that raised my opinion of Glidden House even higher. My husband and I go to Cleveland often, and I've made the last few reservations at Glidden House through Super.com (Expedia) as its rates were a bit lower. I did this for a stay initially scheduled for last night, and paid a little extra to make the reservation "refundable." An unexpected family issue caused us to need to reschedule the reservation. I soon learned that could only be accomplished by canceling the initial reservation through Super.com, which required me to fill out an online form and attach documentation to justify the cancelation. Long story made short: Super.com disapproved my request, and after several online "conversations" with AI chat bots and finally a human agent, it was suggested that I contact the hotel directly to request its approval for my cancelation in writing. I called Glidden House's reservation line, answered by a helpful human who listened to me describe my situation and directed me to in-house booking. Louise answered the phone immediately, and very competently and kindly handled situation. She wrote and sent me a cancelation email less than 10 minutes later and I forwarded it to Super.com. After 2 additional messages to Super.com, to ensure my reservation was immediately canceled (since it scheduled to start yesterday) they confirmed the cancelation 4 hours later. Louise also let me know that Glidden House (any many other hotels) will gladly match listed 3rd party rates from online purveyors. I wasn't aware of that, but I'm definitely going to deal directly with hotels in the future. Service industries -- including the travel industry -- prosper from our positive experiences. While AI and other technologies may handle routine business functions adequately, they cannot replace the vital experience and troubleshooting skills provided by human customer service professionals.

（由 Google 翻译）格利登之家位于大学区。周围的一切都很美。这里的工作人员非常友善，非常友善！房间里有一个老式电视，配有现代化的设施（所有老式家具都配有电源插座）。很想在夏天举行婚礼的时候来这里住。 （原文） Glidden house is in the university district. Everything around the area is beautiful. The Staff here were lovely and the kindest people! The room had an old time vide with modern amenities (electric outlets in all the old timey furniture). Would love to be here in the summer when a wedding was going.

（由 Google 翻译）谷歌地图的导航把我带到了大楼后面。这里没有停车场入口，必须绕到福特街才能到前面。这个地方很棒，干净舒适，员工也很好，比如Tracy和Jarred。 （原文） The directions given via Google maps, brought me to the back of the building. You cannot enter the parking lot here. You must drive around to the front on Ford St. The place was great, clean, comfortable, and great staff. Tracy, and Jarred to name a few.

（由 Google 翻译）礼宾员蒂姆非常乐于助人且友好。他能够在最后一刻提供使用私人空间的住宿，以便我们的团队进行比赛的最后准备。他很详细，善于沟通，今天和他一起工作很愉快。他为我们拯救了这一天！ （原文） Tim, the concierge, was incredibly helpful and friendly. He was able to provide a last minute accommodation for use of a private space in order for our team to conduct final preparations for a competition. He was detailed and communicative, and it was a pleasure to work with him today. He saved the day for us!

（由 Google 翻译）在大楼工作人员的帮助下，我们带着学生来到了 Key Tower 的 57 层。这种景象很少有人见过，因为它不是公共空间——尽管它应该是。我们对所看到的一切感到惊讶，而且我们在仅有的两个小时阳光明媚的情况下就登上了山顶。我们的 teo 联系人是最热情好客的主人及其员工。如果您有机会，您可以欣赏到我们城市无与伦比的景色。 （原文） We took our students to the 57th floor of Key Tower with the help of some incredible people on the building staff. The sight is something very few people have ever seen since it is not a public space-though it should be. We were amazed at all we could see, and the fact that we went up during the only 2 hours the sun was shining. Our teo contacts were the most hospitable of hosts along with their staff. If you ever get the chance, it is an unparalleled view of our city.

（由 Google 翻译）蒂姆·李 (Tim Lee)，Key Tower 的礼宾部，真的很出色！他坚定不移的善良和为 Key Tower 租户提供超越的奉献精神是无与伦比的。蒂姆始终随叫随到，随时准备帮助解决任何需要或疑虑。对于 Key Tower 团队来说，他的存在是一项重要的资产和宝贵的资源。很少有人能如此致力于提供卓越的服务，蒂姆在每次互动中都真诚地体现了这一点！ Key Tower 非常幸运能拥有他，（我们）它的租户也是如此。真的谢谢你，蒂姆！ （原文） Tim Lee, Key Tower’s Concierge, is truly exceptional!! His unwavering kindness and dedication to going above and beyond for Key Tower tenants is unparalleled. Tim is consistently available and accessible, always ready to assist with any need or concern. His presence is a significant asset and an invaluable resource to the Key Tower team. It's rare to find someone so committed to excellence in service, and Tim genuinely exemplifies this in every interaction!! Key Tower is incredibly fortunate to have him, and so are (we) its tenants. Thank you truly, Tim!!

（由 Google 翻译）我想说的是，在我们现场拍摄期间与 Key Tower 的团队合作是多么的愉快。特别值得一提的是访客服务台的整个团队、我们的礼宾部蒂姆、工程部的戴夫和物业经理尼克，他们为我们的所有需求提供了便利。 AAA级专业团队。再次感谢您，我们期待着回到克利夫兰的首屈一指的标志性建筑之一，创造一些电影魔法。 （原文） I wanted to say what an absolute pleasure it was to work with the team at Key Tower during our time filming on premises. Special mention to the entire team at the visitors desk, Tim our concierge, Dave from Engineering, and Nick the property manager for facilitating a smooth operation for our all our needs. AAA professional team. Thank you again, and we look forward to coming back to make some movie magic here at one of Cleveland’s premier and iconic buildings.

（由 Google 翻译）这是俄亥俄州克利夫兰市中心最好的地方。许多历史名胜景点和克利夫兰大教堂以及法院距离酒店都不远。当您在那里时，还可以欣赏体育场附近的天文台景观。 （原文） This is the best place in Downtown Cleveland in Ohio State. Many historic site of attractions and the cathedral church of Cleveland is not far from there as well as the court house. When you are there you can also enjoy the observatory tower view which is close to the stadium.

（由 Google 翻译）俄亥俄州最高的建筑。该建筑共57层，高947英尺。 （原文） The tallest building in the state of Ohio. The building reaches 57 stories and is 947 feet tall.

（由 Google 翻译）我迫不及待地想上顶楼。 不过，参观该地区的其他景点（例如纪念碑或博物馆）还是不错的。 也建议上去。 🥲 （原文） Con ganas me quedé de subir hasta la última planta. Aunque es bien ver otras cosas como monumentos o museos de la zona. Recomendable subir igualmente. 🥲

有很多新鲜蔬果和美味餅食出售。

好热闹，忍不住想购物，买了纯牛肉的火腿

东西比较便宜，肉类种类齐全，水果很新鲜，可以讨价还价。停车比较方便

和国内传统市场很像 值得一逛

值得一去😊

（由 Google 翻译）我喜欢这种老式市场的布局，跟西雅图或温哥华的很像。肉类、奶酪、面包、农产品和其他美食种类繁多。角落里有一家温馨的小餐馆。另一个角落是一家进口食品店。隔壁就是很棒的啤酒花园。如果我住在这里，我肯定每周都来。 （原文） Love this OG market setup, similar to those found in Seattle or Vancouver. Great variety of meats, cheeses, breads, produce and other delicacies. Cozy diner in the corner. Imported foods shop in the other corner. Great biergarten right next door. If I lived here I'd be here weekly.

（由 Google 翻译）这里真是个好地方，商品琳琅满目，选择超多！我们喜欢在这里买新鲜蔬果、新鲜出炉的面包和各种美味的甜点。每次去克利夫兰，这里都是我们最爱去的地方之一。 （原文） Such a cool place with TONS of great options. We love shopping for produce, fresh baked bread, and amazing sweet treats. One of our favorite places to visit when we go to Cleveland.

（由 Google 翻译）首先，他们说可以带狗，但却没有告诉你必须步行两个街区到公园才能带它们上厕所。晚上非常危险。然后他们也没有告诉你停车要花 50 美元。他们也没有告诉你，当你叫客房服务时，所有东西都放在一个纸板小盒子里，里面还有非常便宜的塑料餐具。房间里的冰箱很小，塞在柜子里，所以连水都不够冷。我有食物过敏，因为他们告诉我有冰箱，所以我自带了食物。我不得不把所有食物都扔掉。如果那里有活动，你必须走后面很脏的楼梯才能到你的房间。我不会坐电梯，他们向我保证有楼梯。但是这个楼梯间对我来说很脏很吓人。我的房间面朝车库（这是我预订房间时他们没有告诉我的另一件事），所以当有人打开车头灯时，光线直接射进了我们的房间。我们开了 6 个小时的车才到那里，这就是我们遇到的情况。我丈夫叫了客房服务，他们直接走进你的房间和你谈话，要求你支付现金小费，但账单里已经包含了小费。我丈夫早餐点了好几种东西，餐厅只是把它们倒进盒子里，全都混在一起了。第二天我们开车回家，一路很艰难。不得不把食物扔掉，导致我两天都没有东西吃。经理免费给了我房间，但我们开了 12 个小时的车才到那里住一晚，他们应该为我们做得更多。我打电话的时候相信了他们，但到了那里，他们却完全失败了。我丈夫带我进行了这次过夜旅行，想给我一个惊喜，让我暂时摆脱健康问题。我只是哭了。当我们试图出去走走时，发现酒店周围有很多无家可归的人，都是被毒品诱导的。你得绕过那些昏倒在人行道上的人。根本没有警察在场。 （原文） First they say dogs are allowed but do not tell you that you have to walk 2 blocks to a park to take them potty. Very dangerous at night. Then you are not told about the $50 to park your car. You are also not told that when you order room service it comes all together in a card board small box with very cheap plastic silverware. Their refrigerator in the room is small and tucked into a cabinet so it does not get cold enough for even water. I have food allergies and brought my own food because they told me they had a fridge. I had to throw all my food away. If there is an event there you have to use back, dirty stairs to get to your room. I cannot do elevators and they assured me there were stairs. Well this stairwell was dirty and scary for me. My room faced the garage (another thing they did not tell me when I reserved room) so when someone turned on their headlights it shot right into our room. We drove 6 hours to get there and this is what we encountered. My husband ordered room service and they walk right into your room to talk with you looking for a cash tip when gratuity’s are included in the bill. My husband ordered multiple items for his breakfast and the restaurant there just dumped it into the box and it was all blended. We drove home the next day and it was a hard ride. Having to throw my food away left me with nothing to eat for 2 days. The manager comped my room but we drove 12 hours to go there for one night and they should have done more for us. I believed them when I called and when I got there it was a total failure. My husband took me on this overnight trip as a surprise for a little break from my health issues. All I did was cry. When we tried to go for a walk the amount of people around this hotel that were homeless, drugged induced. You had to step around the ones passed out on the sidewalk. No police presence at all.

（由 Google 翻译）周六晚上住在这里。我穿过马路，去蓝调之屋（House of Blues）看了一场演出。我用了代客泊车服务，AJ 非常乐于助人，帮我照看了车。酒店非常独特，底层是商务区，上层是酒店客房。室内装修和建筑风格都很棒。我在酒店后面的酒吧/餐厅吃了一顿晚餐，服务员端上了一份很棒的披萨，我还在电视上看了足球比赛。第二天早上，我在酒店前面的餐厅吃了早餐，感觉棒极了。整个体验很棒，虽然价格不便宜，但物有所值，我迫不及待地想再来一次。值得一提的是，我住的那天晚上正好有一场婚礼，我什么也没听到。我住的是套房，房间非常安静。 （原文） Stayed here on a Saturday night. I went across the street and watched a show at the house of blues. I used the valet service, and AJ was very helpful and took care of my car. The hotel is very unique, the lower levels are commercial business, and the upper levels are hotel rooms. The interior finishes and architecture are awesome. I ate at the bar / restaurant at the rear of the hotel for a late dinner, and the waitress served a great pizza, and I watched football on one of the TV's. The next morning I ate breakfast at the restaurant in front of the hotel and it was awesome. The whole experience was great, not cheap, but you great what you pay for, and I can't wait to go back. I should mention there was a wedding going on the night I stayed and I couldn't hear any of it. I had a suite and my room was very quiet.

（由 Google 翻译）我们在The Arcade举办了婚礼，体验非常棒。Allison Kay非常乐于助人，合作起来也很愉快，她让我们的婚礼进行得非常顺利。由于我们身处外州，她经常通过电话、邮件和视频通话与我们沟通。她为我们的婚礼做了充分的准备，并解答了我们所有的问题。她真的帮了我们很多，我们非常感谢她让我们的婚礼如此精彩。我们为婚礼宾客在酒店预留了一些房间。酒店位于克利夫兰市中心，地理位置绝佳，宾客们可以步行前往众多餐厅、剧院、体育场、赌场和摇滚名人堂。酒店工作人员在宾客抵达时将欢迎礼包送到房间，对我们邀请的每一位宾客都非常热情友好。我们在酒店酒吧举办了欢迎派对，在酒店餐厅享用了早餐，举办了婚宴和告别早午餐——所有的服务和食物都完美无瑕。我们强烈推荐在The Arcade举办活动并入住凯悦酒店。 （原文） We hosted our wedding at The Arcade and had the best experience. Allison Kay was so helpful and amazing to work with, she made our wedding run so smoothly. Since we were planning from out of state, she communicated with us frequently through phone/email/video calls. She was so prepared for our wedding and answered all questions we had. She was really an invaluable resource and we owe a lot of gratitude to her for making our wedding so spectacular. We set up a room block at the hotel for our wedding guests. The hotel is in a perfect downtown Cleveland location, our guests were able to walk to lots of restaurants, theaters, stadiums, the casino, and the Rock and Roll Hall of Fame. The hotel staff were able to deliver welcome bags to our guest’s rooms when they arrived and were so kind to everyone we invited. We hosted a welcome party in the hotel bar, had breakfast at the hotel restaurant, the wedding reception, and a farewell brunch - all service and food was perfect. We highly recommend hosting an event at The Arcade and staying at the Hyatt Regency.

（由 Google 翻译）我太爱这个地方了。它充满了建筑和历史的韵味。我们在航班起飞前住了一晚。它位于市中心，步行即可到达许多餐馆和酒吧，离机场也很近。床很舒服，员工也很友好。住宿体验很棒，如果我再来克利夫兰，一定会再来的。 （原文） I love love of love this place. It oozed of architecture and history. We stayed for one night before our flight. It’s a great location downtown with many eateries and bars within walking distance. Close enough to the airport as well. The beds were comfortable and the staff is friendly. Great stay and would come back if I’m ever in Cleveland.

（由 Google 翻译）我女朋友在电视上看到一个地方，就想去那里。她说那里非常漂亮，她迫不及待地想去。我们几天都查了价格，但价格一直在变。不过，这就是我们想住的地方。我很失望，因为我以前在这个镇上工作了很多年，很喜欢那里的商场，有很多很棒的商店。现在那里已经没有商店了。房间最多只能算一般。虽然人不多，但他们给我们的房间景观很差。退房前，客房服务人员未经允许就打开了我们的房门。这次酒店体验是我们整个小镇之旅中最糟糕的部分。 （原文） My gf saw something on tv and wanted to go here. She said it was so beautiful and couldn't wait We checked on different days and the prices were always changing. But this is the place we wanted to stay. I was disappointed because I worked d town for years and loved the arcade, so many cool shops. There were no shops there anymore. The room was underwhelming at best. It wasn't crowded and the room they gave us had a terrible view. Then before checking out housekeeping opened our door without announcing themselves. The hotel experience was the worse part of our trip d town.

（由 Google 翻译）作为一名常驻佛罗里达的旅行婚礼摄影师，我有幸在克利夫兰凯悦酒店（Hyatt Regency Cleveland at The Arcade）拍摄了一场婚礼——哇，这真是一个令人惊艳的场地！ 从我踏入酒店的那一刻起，我就被深深震撼了。从历史悠久的建筑到玻璃穹顶，再到气势恢宏的铁艺，这里是我见过的最壮丽、最优雅的婚礼场地之一。从气派的阳台到洒满中庭的浪漫自然光，每一个角度都展现出永恒的美丽。我可以在这里连续拍摄好几天，也依然会灵感迸发，拍摄角度无穷无尽。 克利夫兰凯悦酒店完美诠释了宏伟与精致，是追求奢华难忘婚礼体验的新人的理想之选。这里简直是摄影爱好者的梦想之地。我已经迫不及待地想要再次回到这个令人惊艳的克利夫兰婚礼场地了！ （原文） As a traveling wedding photographer based in Florida, I had the absolute pleasure of photographing a wedding at the Hyatt Regency Cleveland at The Arcade — and wow, what a venue! From my first arrival I was blown away, from the historic architecture to the glass ceilings, and grand ironwork, it is one of the most epic and elegant wedding venues I have ever seen. Every angle offered something beautiful and timeless, from the dramatic balconies to the romantic natural light streaming through the atrium. I could have taken photos in there for days and still not have run out of ideas or angles. The Hyatt Regency Arcade truly captures a sense of grandeur and sophistication, perfect for couples wanting a luxury, unforgettable wedding experience. It’s a dream location for photography. I can’t wait to return to this incredible Cleveland wedding venue again!

（由 Google 翻译）这家酒店真是难得的体验！光是它的历史就令人叹为观止！它竟然是美国第一家室内购物中心。它经过精美的装饰和翻新，同时保留了所有令人惊叹的原始细节！简直无可挑剔！房间非常舒适、现代化、干净，员工也非常友好热情。这家酒店显然管理得非常好。早餐咖啡厅非常适合享受美好而真实的体验！我们已经在这家酒店住过四次了，还会继续住下去，因为这真是一次难得的机会！ （原文） This hotel is a rare gem of an experience! Its history alone is just amazing! To be the first indoor shopping center in America. It has been beautifully decorated and remodeled while keeping all the amazing original details! It has been impeccably done! The rooms are so comfortable, so updated, and clean and the staff is so kind and helpful. This hotel is clearly managed very well. The breakfast cafe is so perfect for a beautiful, authentic experience! We have stayed at this hotel 4 times now and will continue, for it is truly a rare opportunity!

早餐位置不太够，其他还好

（由 Google 翻译）地理位置优越，离机场很近。然而，房间和酒店都需要维修/翻新。我最后买了自己的枕套，而且房间看起来不太干净，所以肯定用了消毒剂。对于一日游来说，价格还算合理；然而，地理位置便利才是这次住宿最大的优点，因为房间本身并不好。除非他们翻新房间，否则我想我不会再来了。油漆剥落，很脏，感觉整个酒店都需要“深度清洁”。 （原文） The location was great because it was close to the airport. However the rooms and hotel is in need of repair/renovations. I ended up buying my own pillow case and definitely used disinfectant through out the room as it didn’t appear to be as clean. For a one day trip the price was good; however being in a convenient location was the biggest positive to the stay because it wasn’t the rooms. I don’t think i would return unless they renovated the rooms. Peeling paint, dirty, seems like the whole hotel needs a “deep clean.”

（由 Google 翻译）优点：前台工作人员非常友好热情。早餐比较简单，但考虑到价格也算可以。房间（两张大床）很大，而且很安静。缺点：床一动就吱吱作响。房间和浴室的地板都很脏。电视遥控器不太灵敏。虽然价格不错，但我不会再住这家酒店了。 （原文） Pros: Front desk staff was very friendly and helpful. Breakfast was basic, fine for the money. The room (2 queens) was large. It was quiet. Cons: The bed squeaked with every move. Our room and bathroom floors were dirty. TV remote was flakey. Even though price was good I wouldn't stay here again.

（由 Google 翻译）位置便利，毗邻 I75 州际公路和克利夫兰机场温德姆酒店。提供全套免费停车，含“早餐”（非常基础）。 房间宽敞干净，床很舒服。浴室也很干净。 我的房间有淡淡的烟味，前台女士告诉我，但没有其他空房了。 总的来说，住了几晚还不错。 （原文） Convenient located next to I75 and Wyndham Cleveland Airport. Plenary of free parking, “breakfast” included (very basic) Room large, clean with good bed. Also bathroom was clean. My room had a lite cigarette smell, informed the front deck lady, but no other room was available.. Overall not bad for a few nights.

（由 Google 翻译）我通常不喜欢留下评论，但这次我觉得不得不写。 我在一个在线预订网站上预订了房间，他们给这家酒店打了8分（满分10分）。我真希望有人能告诉我，这个评分不对。我们到了那里，想找个停车位，却发现停车场尽头附近有一个停车位的挡风玻璃全都掉光了。为了避免车辆出问题，我们最后把车停在了靠近门口的地方。进门后，前台的男士告诉我们他很忙，去跟那边的女士谈谈。然后，那位男士当着我们的面开始斥责另一名员工，而那位正在为我们服务的女士则不停地翻白眼。之后我们到了房间，发现房间里满是烟味，虽然这里是完全禁烟的。我们安顿下来，我决定去买晚餐，结果发现我的房卡失效了，我得让我老婆来开门。然后我们来谈谈空调，幸好我们带了个声音很大的空调，因为整个晚上，空调每次启动都会发出吱吱的响声。所以，熬过那个难熬的夜晚后，我们只想赶紧回家。第二天早上，我试着洗个澡，结果发现水喷出来的只是温热的水。唯一还算不错的一点是，早餐至少还算热乎。 （原文） I don't normally like to leave reviews but this time I felt I had to. I booked the room on one of the online deal sites, they had the hotel listed as 8 out of 10. I really wish there was someone to tell me that was not correct. We get there, and trying to find a parking space, we see that near the end of the parking lot, there is windshield glass all over one parking space. We ended up parking closer to the door to avoid any car troubles. Upon entering, the gentleman behind the desk tells us he's busy go talk to the lady over there. Then the man proceeds to berate another employee right in front of us while the lady helping us is continuously rolling her eyes about the situation. Then we get to the room to find it smells of smoke in an all non-smoking facility. We get settled and I decide to go get food for dinner, only to find that my room card no longer works and I have to get my wife to come let me in. Then let's talk about the AC, thankfully we travel with a sound machine as the entire night, every time the unit started, it was proceeded with a squeal. So after the rough night, we just wanted to get going and head home, I start the morning by trying to take a shower to find that all I was getting was a lukewarm spray. The one decent comment I have was that the breakfast was at least a warm meal.

（由 Google 翻译）我带着我的猫在全国各地旅行，特意在拉昆塔酒店预订了几晚，因为他们有宠物政策。当我办理入住手续时，他们立即告诉我，我的卡不能用，因为它是预付费的（Cash App）——他们说这是公司政策。我不得不想办法付房费，因为我的猫在她的笼子里吓坏了，而前台小姐却说“请离我远点，我对猫过敏。”也许在宠物友好型酒店工作不方便？我不知道。总之，我终于办理了入住手续，并立即开始打电话给我接下来几天要住的拉昆塔酒店，初步处理我在办理入住手续时遇到的信用卡问题。结果发现“公司政策”完全是胡说八道，这是我行程中唯一一个实行这种绝对阶级歧视政策的地方。老实说，即使他们说这是针对这个特定地点的“酒店政策”，我也能理解，但撒谎是不对的。最后，我的75美元房间押金至今未退还。我打电话询问时，猫过敏女士告诉我房间有损坏，而且烟雾警报器响了，这简直是胡扯。我会和酒店方反映这次经历。我接下来在La Quinta的住宿以及接下来的全国旅行都非常棒。千万别住这家酒店。 （原文） I was travelling across the country with my cat and specifically booked nights at La Quinta's because of their pet policy. When I checked in, they immediately told me my card wouldn't work because it was prepaid (Cash App) - they said it was corporate policy. I had to figure out how to pay for the room with my cat freaked out in her carrier while the front desk lady was like 'Please stay away from me I'm allergic to cats.' Maybe don't work in a pet friendly hotel then? IDK. Anyway I finally got checked in, and immediately started calling the La Quinta's I was going to stay at over the next couple days to preliminarily deal with the card issue I had upon checking in. Turns out that 'corporate policy' thing was absolute bullshit and this is the only location on my itinerary that had that absolutely classist policy in place. Honestly even if they had said it was 'their HOTEL policy' as in for this specific location I'd understand, but lying is not okay. Finally, my $75 room deposit fee was never refunded. When I called to ask about this, Cat Allergy Lady told me that the room had had damages and the smoking alarm went off, which is absolute bullshit. I will be speaking to corporate about this experience. The rest of my stays in La Quinta's the rest of my trip across the country were fabulous. Stay away from this one.

（由 Google 翻译）我住过很多次拉昆塔酒店，因为这家酒店的评价比较低，所以预订的时候还有点犹豫。不过，我很高兴最终还是订了。酒店干净舒适，早餐很棒，员工也很友好。我很喜欢酒店提供免费且照明良好的停车场。总而言之，强烈推荐这家酒店，是克利夫兰住宿的理想之选。 （原文） I’ve stayed in many La Quinta hotels and was hesitant about booking this stay due to the lower reviews. I’m glad I booked. The hotel is clean, comfortable, great breakfast, with friendly staff. I appreciated the free parking being very well lit. Overall, highly recommend for a stay in Cleveland.

（由 Google 翻译）我们的床单上沾满了灰尘和头发。我们反映后，他们最终更换了床单，但并没有把这当成什么大事。总的来说，这个地方又旧又脏，让人感觉很不舒服。我理解酒店用的是旧银行。如果修缮一下，应该会很不错。但它根本修不好。电梯又旧又破。“大堂”又冷又怪。除了一位清洁女工因为床单脏了而感到愤怒外，其他员工都不友好。前台似乎对此毫不在意。房间里的电话坏了。早餐区很脏。柜台很脏，通往早餐区的铺着地毯的楼梯也很脏，需要吸尘。 酒店附近有很多有趣的餐厅。 （原文） Our sheets had dirt and hair in them. When we reported it, they eventually changed them but didn't act like it was a big deal. This place overall is old, dirty and unwelcoming. I get using an old bank for the hotel. If fixed up, it could be very nice. But its not fixed up. Elevators are old and very worn. The "lobby" is really cold and odd. Staff were not friendly, other than one cleaning lady who was incensed we had dirty sheets. Front desk didn't seem bothered. The phone in the room didn't work. The breakfast area was filthy. The counters were very dirty and the carpeted stairs to the area were very dirty and in need of vacuuming. The location is near a lot of fun restaurants.

（由 Google 翻译）我在智选假日酒店 (Holiday Inn Express) 的入住体验非常糟糕，而且非常不专业，我认为洲际酒店集团 (IHG) 应该解决这个问题。我预订了三间房——一间特大床房和两间带两张大床的房间。起初我打电话给酒店只是想问问，因为我们是带着家人和孩子一起旅行，是否可以安排相邻的房间。 我联系的第一位员工态度冷淡，拒绝提供帮助，于是我礼貌地要求与经理通话。他们让我回电，我打过去后，接通了电话的是埃德温·帕切科 (Edwin Pacheco)。通话过程中，帕切科先生非常粗鲁，非常不专业——他竟然让我“让你丈夫闭上他那张大嘴巴”。我丈夫只是在背景中小声问了我一个问题；我们俩都没有大声说话，也没有表现出不尊重。然后，帕切科先生就挂断了我的电话。 不久之后，酒店无缘无故地取消了我们三间客房的预订。当我联系宾客关系部时，他们确认我最初的预订是正确的——一张特大床和两间带两张大床的房间——而且酒店当天早上在没有通知我的情况下更改了房型。 我们带着孩子一起旅行，他们担心我们那天晚上会没地方睡觉。整个经历令人沮丧、不专业，完全令人无法接受。 （原文） I had an extremely upsetting and unprofessional experience with Holiday Inn Express, and I believe it needs to be addressed by IHG Corporate. I had three rooms reserved — one king and two rooms with two queen beds. I initially called the hotel simply to ask if it was possible to have adjoining rooms, since we were traveling with family and children. The first employee I spoke with was unhelpful and refused to assist, so I politely asked to speak with a manager. I was told to call back, and when I did, I spoke with Edwin Pacheco. During that call, Mr. Pacheco was extremely rude and unprofessional — he actually told me to “tell your husband to shut his big fat mouth.” My husband had only asked me a quiet question in the background; neither of us raised our voices or acted disrespectfully. Then, Mr. Pacheco hung up on me. Shortly after, the hotel canceled all three of our rooms without any valid reason. When I reached out to Guest Relations, they confirmed that my original booking was correct — one king and two rooms with two queen beds — and that the hotel itself changed the room types that morning without notifying me. We were traveling with children, who became scared we would have no place to sleep that night. The entire experience was distressing, unprofessional, and completely unacceptable.

（由 Google 翻译）前台服务态度极其恶劣！我从未在任何酒店遇到过如此糟糕的服务。我以前一直住万豪酒店，这次想换换口味，结果再也不会来了。真应该去一家我知道服务更好的酒店。房间装修得如此糟糕，价格却很贵。地板破损，我们老是被绊倒；到处都是面包屑，而我们根本没在房间里吃东西。淋浴间里还有头发。 酒店位置虽然便利，就在市中心，但你最好还是去别的地方住。 （原文） Extremely rude desk customer service!!!! I have never experienced such a terrible service at a hotel, I have always used Marriotts and wanted to try something different and never again, should have just went somewhere I know treats their customers better. The room was expensive to look the way they did, the floor was broken and we kept tripping over it, there was crumbs everywhere and we never ate in the room. There was hair in the shower. It is conveniently located downtown, but you are better off going somewhere else.

（由 Google 翻译）很难相信总经理会在这家酒店。酒店阴暗、潮湿、肮脏。我们的房间虽然宽敞，但有黑霉，马桶坏了，梳妆台上的抽屉关不上，天花板瓷砖损坏，门有污渍，地板损坏，床头柜后面积满灰尘，水槽排水不畅，空调只有每 2 小时关闭和打开一次才能工作。我不得不打电话给 IHG 公司办公室，让维修人员来维护空调，因为一位前台接待员已经忙得不可开交，无法同时接听电话和接待客人。早餐区很脏。无家可归的人睡在沙发上，我们住的楼层（3 楼）有股大麻味。自动售货区的垃圾桶满溢而出。保安忙着打电话，根本没时间接待客人。投诉后，我的 IHG 账户获得了积分，但无论多少积分都无法弥补这 4 晚的体验。克利夫兰的票都卖光了，我当时在克利夫兰出差，所以根本没法搬家。假日酒店怎么会允许这家酒店代表他们的品牌，真是令人费解。买家须知 （原文） Finding it very hard to believe a General Manager is on-site at this property. The hotel is dark, dank, and filthy. Our room, although spacious, had dark mold, a broken toilet, drawers would not stay closed on dresser, damaged ceiling tiles, stained doors, floor damage, inches of dust behind nightstand, a sink that refused to drain and an A/C unit that only worked if you turned the system off and on every 2 hours. I had to call IHG corporate office to get a maintenance man to tend to A/C as the one desk clerk was completely overwhelmed with a line full of check-ins and not able to man the phones and tend to guests at the same time. The breakfast area was dirty. Homeless people sleeping on the couch and our floor (3rd) smells of marijuana. Garbage cans in vending areas overflowing. The security people too busy on their phones to acknowledge guests. Upon complaining I was awarded points on my IHG account however no amount of points can make up for this 4 night experience. Cleveland was sold-out making a move impossible as I was in Cleveland on business. Puzzling how Holiday Inn allows this property to represent their brand. Buyers Beware

（由 Google 翻译）我出差去了克利夫兰市中心的智选假日酒店。虽然我们住的房间除了沙发上的污渍（这一直是我最担心的问题）之外大部分都很干净，但代客泊车服务却糟糕透顶。每天黄金退房时间，只有一个人在代客泊车服务台值班。我们等车等了超过30分钟，而且酒店没有自助停车服务。酒店内有四部电梯，只有一部正常运转，而人们在一楼等电梯的时候，每次都要等10分钟。我看到酒店入口处的旋转门撞到好几个推着行李员推车试图把东西搬出去的人。免费早餐不错，但根本不值住在这里的费用。 这家酒店明显在偷工减料。比如，楼梯间非常脏——很久没吸尘了。我们住了5个晚上，直到客房清洁服务结束后才换上新毛巾。每层楼都说有制冰机，但实际上每层楼都没有。总的来说，这次体验不太愉快——感觉我们作为客人给他们带来了不便。 （原文） I visited the Holiday Inn Express in downtown Cleveland for a business trip. Although the room we had was mostly clean aside from stains on the couch, which is always my primary concern, the valet service was horrible. One person works the valet service desk at prime check out time every day. We waiting over 30 minutes for our car, and there isn’t a self park option at the hotel. Out of the four elevators on site, only one was working, and people were waiting for the elevator on the ground floor for 10 minutes at a time. I watched the revolving door at the hotel entrance whack multiple people with bellhop carts trying to get their things outside. The free breakfast was nice, however, not worth the cost of staying here. It is very clear that corners are being cut at this hotel. For example, the stairwells were extremely dirty - the stairs hadn’t seen a vacuum in a long while. We stayed for 5 nights and were only given new towels during our refresh housekeeping service. Each floor says that there’s an ice machine, but there isn’t a single one on any floor. Just overall not a pleasant experience - it felt like we were inconveniencing them just for being guests there.

（由 Google 翻译）服务员很友好，也很乐于助人。主楼层的气味很难闻。像霉菌一样，潮湿的地下室气味很浓。晚上8点去买咖啡，却没有杯子。回到主楼层后，前台的女孩似乎很不耐烦地给我拿杯子。回到二楼，试着煮咖啡，但咖啡机根本没用。唯一能做的就是烧水。早餐不好吃，鸡蛋煮得太老了。房间大小合适，也很干净。 （原文） Valet was friendly and helpful. The smell on the main floor is not good. Like a string mold, damp basement smell is so strong. At 8pm went to get a coffee there was no cups. Went back to the main floor the girl at the desk seemed annoyed to get me cups. Go back to the second floor and attempt to make a coffee and the machines didn't even work. Only thing it would do is hot water. The breakfast was not good, eggs were very over cooked. The room was a good size and clean.

（由 Google 翻译）干净安静，很有特色。这是一栋老建筑，所以要注意不平整的门槛。房间视野不错。接待员态度有点冷淡。1303房间的浴室装修得非常糟糕，简直让人尴尬。我觉得他们可能给了某人一加仑油漆，然后让他用15分钟时间刷完，结果没刷完，油漆还溅得到处都是。 （原文） Clean and quiet with lots of character. It is an old building so beware of uneven thresholds. It had pretty nice views from the room. Our check in attendant was a bit unfriendly. Our bathroom un 1303 was an unprofessional upgraded embarrassment. I think they gave someone a gallon of paint and 15 minutes to paint. It was left unfinished and splattered.

（由 Google 翻译）我和妻子从周五住到周日。入住期间，我们受到了热情友好的接待。特别感谢Alex先生，他非常友好，乐于助人。房间干净宽敞，湖景也美得令人惊喜。酒店位置极佳，入住和代客泊车服务也非常出色。早餐券很方便，咖啡是亮点。谢谢大家，我们很快会再来的。 （原文） My wife and I stayed from Friday to Sunday. We were greeted by friendly faces throughout our stay. A special thank you to Mr Alex who was very friendly and super helpful. The room was clean and spacious and also had a surprisingly beautiful view of the lake. The hotel’s location was excellent, the check in and valet service was also excellent. The breakfast vouchers were convenient, while the coffee was the highlight. Thank you all and we will return soon.

（由 Google 翻译）八月份NABJ大会期间住在这里。我的房间非常宽敞，视野开阔，我很喜欢。考虑到房间空间，我原本希望浴室能更好一些，但浴室太小了。而且水要等一会儿才能热。服务不错，但他们不是每天都来打扫房间。我非常喜欢楼下的酒吧，工作人员很棒。我一定会推荐这家酒店给其他人。 （原文） Stayed here during NABJ Convention in August. My room was very spacious and the view was panoramic with I enjoyed. Given the space of the room I expected a better bathroom but it was small. Also it took a minute for the water to get hot. The service was good but they don’t come to clean the room every day. I really appreciate the bar downstairs the staff were great. I would definitely recommend this to others.

（由 Google 翻译）我们入住这家酒店是为了观看一场NFL比赛，酒店员工热情友好，乐于助人。前台服务周到，代客泊车服务也很流畅，每日客房服务也很不错——他们每天都会整理床铺并收走用过的毛巾。 我们入住的第一间房霉味很重，但酒店员工很快就帮我们换了房间。第二间房情况有所改善，但还有一些需要改进的地方——一些灯泡坏了，电视屏幕泛蓝，根本没法看，而且左侧的水龙头把手漏水。 美中不足的是：周六晚上附近很多餐厅都关门很早，所以长途驾驶之后很难找到吃的。 总的来说，服务还不错，但房间的问题和有限的夜宵选择令人失望。 （原文） We stayed here for an NFL game, and the staff were friendly and helpful. The front desk was welcoming, valet service was smooth, and daily room service was nice—they made the beds and took the used towels each day. Our first room had a strong mold smell, but the staff quickly moved us to a different room. The second room was better, though a few things needed attention—some light bulbs were out, the TV had a blue tint so we couldn’t watch it, and the left faucet handle was leaking. One downside: many nearby restaurants closed early on Saturday night, so it was hard to find food after our long drive. Overall, the service was good, but the room issues and limited late-night options were disappointing.

（由 Google 翻译）我和两个朋友在这家酒店度过了一个晚上。我们步行到Corner Alley去喝酒、娱乐。首先，工作人员非常友好和乐于助人，尤其是Alex先生，他帮我们把行李搬到房间并卸下。他还告诉我们住宿的各种建议，包括泳池在哪里，以及他们提供的代客停车服务。Alex先生太棒了！房间本身很漂亮，配备了所有你期望的设施（在一个有两张双人床的房间里）。前台的女主人特意告诉我不要大声说出我的房间号，因为她想确保我和朋友们的安全！我真的很感激她，而且以前从未发生过这样的事情！早上我们在楼下的餐厅吃了早餐。自助餐15美元，非常美味，比我吃过的任何其他酒店早餐都要好得多。鸡蛋、薯饼、香肠、培根和法式吐司是热食，还有酸奶和新鲜水果，还有面包圈和松饼等烘焙食品可供选择。总的来说，早餐很棒，绝对物有所值。代客泊车服务虽然价格不菲，但绝对物有所值。整个过程非常轻松，我只等了大概10分钟就到了车。司机也很细心地照顾我的车，我对此表示感谢。我对在皇冠假日酒店的住宿非常满意，如果有机会，我一定会再次入住这里！ （原文） Me and 2 friends stayed at this hotel for a night out. We walked to the Corner Alley for drinks and entertainment. First, the staff were so friendly and helpful, especially Mr. Alex, who took our bags up to our room for us and unloaded them. He also gave us all the tips for staying there, including where the pool is and parking with their valet service. Mr. Alex was amazing! The room itself was nice and had all the amenities you'd expect (in a 2 double bed room). The hostess at the front desk took care to tell me not to say my room number out loud because she wanted me and my friends to be safe! I really appreciated that and have never had that happen before! We had the breakfast at the restaurant downstairs in the morning. It was $15 for a buffet-style meal and it was delicious, much better than any other hotel breakfast I've ever had. Eggs, hash browns, sausage, bacon and French toast were the hot choices and there was yogurt and fresh fruit and then bakery choices too, like bagels and muffins. Overall, it was a great breakfast and definitely worth the cost. The valet service, although pricey, was certainly worth it. The whole process was pretty easy and I only had to wait maybe 10 mins for my car. The driver also took care with my vehicle, which I appreciated. I am very pleased with my stay here at the Crowne Plaza and will definitely stay here again if the I get the chance!

（由 Google 翻译）房间很大，床也很干净舒适。总的来说，一切都显得有些老旧。虽然设施还能用，但所有东西都有些磨损。在剧院广场附近住一晚还不错，但除了地理位置之外，我不会特意选择这里。 （原文） The roo. Was massive and the bed was clean and comfortable. Overall, it's all showing it's age. The fitments worked but everything was a little worn. It was great for a stay on Playhouse Square but aside from the location, I would not seek it out

（由 Google 翻译）这是一家非常棒的酒店。绝对物有所值，而且比我预期的要豪华得多。入住过程非常顺利，工作人员非常友好热情，即使我之前抱怨过酒店没有停车位，他们仍然热情周到。停车有两种选择：一种是代客泊车，每天49美元；另一种是使用附近的停车场，每次进门都要收费。我本来没想过要付停车费，但请记住，这是一家位于克利夫兰市中心的高档酒店。前台的David为我们提供了周到的服务，总的来说，我对这次体验很满意。谢谢你，David。 *编辑：前台的Crystal，她说话很生硬，态度也很粗鲁，但如果这么说的话，她的态度也挺和蔼的。我问她能否帮我联系那天代客泊车的Adam，因为我已经在外面等了一会儿，希望Adam能帮我停完别人的车回来。我问她能不能打电话叫他来取车，因为我还有事要去，还要回房间拿行李，她却让我到外面去等，好像我还没等多久似的。我告诉她没关系，然后开始手写便条让亚当留在代客泊车处，告诉他我需要我的车，她最终还是答应了，并打电话给他。我不明白为什么会有这种控制问题。这是酒店的代客泊车员，我应该可以向酒店礼宾部寻求帮助。真是太奇怪了。她脸上挂着笑容，却满脸敌意。 （原文） This is a very nice hotel. It’s definitely worth the price and way fancier than what I was expecting. The check in process was seamless and the staff was remarkably friendly and accommodating, even after I voiced being upset that this hotel had no parking for its guests. There are two options for parking; one is valet parking at $49/day and the other is using a nearby parking garage to be charge each time you enter. I wasn’t expecting to pay for parking, but keep in mind this is an upscale hotel in the heart of downtown Cleveland. David at the front desk took care of us and overall, I’m happy with the experience. Thank you, David. *edit: Crystal at the front desk, she was condensing and rude, but in the most pleasant way if that makes sense. I asked her if she could help me reach Adam who was doing valet that day after I already waited outside for sometime hoping Adam would return from parking another persons car. When I asked her if she could call him to ask for my car because I had somewhere to be and I also needed to go back to my room to grab my luggage, she told me to go back outside and wait, as if I wasn’t waiting for awhile already. When I told her never mind and started to hand write a note for Adam to leave in the valet station letting him know I needed my car, she eventually obliged and called him. I don’t get why there was this control issue. It’s the hotels valet and I should be able to ask the hotel concierge for assistance. Very, very weird. She had attitude all over her face while wearing a smile.

（由 Google 翻译）你们酒店的每一个人、每一件事都让我拥有了一段美好的体验。我和我的家人正在计划一次假期，我们都会住在皇冠假日酒店。 此外，酒店餐厅的食物也非常美味。工作人员热情友好，尽职尽责。 感谢你们所有人，让我的旅程永远难忘！ （原文） Everything and everybody offered me a fantastic experience being at your Hotel. My family and I are planning a vacation of which we all will be staying at the Crown Plaza. Also , the food at the on site restaurant was delicious. The staff was friendly on top of their responsibilities. Thank you all for making my trip forever memorable !!

（由 Google 翻译）你能享受到“三星级酒店”应有的待遇。 入住体验很愉快，但总感觉有点不对劲。 唯一有点小问题的是，我们的冰箱即使清洁过后仍然有异味，微波炉半夜还坏过一次。 除此之外，酒店还不错，尽管离机场、NASA和高速公路都很近，但出奇的安静（除了深夜超速行驶的人，不过这种事在任何地方都能遇到）。 如果你来这里，一定要去那家Cheese and Stake餐厅看看，那里的食物很棒，饼干也很好吃。 不确定我们是否会再次入住这里，但这次体验仍然很愉快。 （原文） You get what the "3 star hotel" would provide It was a pleasant stay but something felt a little off. Only real issues was our fridge stunk even after a clean, and the microwave glitching out in the middle of the night once. Otherwise it was nice, despite being so close to the airport, NASA and a highway it was surprisingly quiet, (minus the people speeding late at night, but you get that anywhere) If you come here you need to check at that Cheese and Stake place, the food is good and they also have really good cookies. Not sure if we'd stay here again but it was still pleasant.

（由 Google 翻译）说实话……真是个好地方！虽然有些小瑕疵，但总体来说非常棒！床很软，房间很干净，酒店本身也维护得很好！也许是我自己的问题，我们住了三晚，期间没有打扫房间，虽然这不算什么大问题，但我们确实用完了卫生纸和纸巾。不过，我们打电话给前台后，他们很乐意地送来了！如果你在附近，需要一家价格合理、干净又安全的酒店，那就选这家吧！ （原文） Honestly... Great place! A few little cosmetic things, but overall great! Beds were soft, rooms were clean and the hotel itself was in great condition! It may have been my fault but the 3 nights we stayed there was no room cleaning, not a huge deal but we did run out of toilet paper and tissues. But when we called the front desk they happily delivered! If you're in the area and need a decently priced clean and safe hotel, this is the spot!

（由 Google 翻译）我对酒店的热情友好程度感到震惊。我于6月30日晚上9点半左右办理了入住。 前台接待员和另一位女士非常乐于助人，尽力确保我得到了所需的一切。我需要一个手机充电器。他们帮我打电话到一家商店，找到了一家，然后班车司机带我去那里等着。班车司机也很棒。一位我记不清名字的老人（他很有音乐品味——比利·乔尔），服务简直无与伦比。 在外面抽了根雪茄，感觉非常平静。 总的来说，在航班取消后，这是一次非常棒的体验。 （原文） I was blown away by the level of surface and friendliness. I checked in at about 9:30 pm on June 30 The front desk agent and the other woman were so super helpful trying to make sure I got what I needed. I needed a phone charger. They called a store for me and found one and then the shuttle driver took me there and waited. The shuttle driver was also amazing . An older fellow don't know his name ( he has good taste of music- billy Joel) Literally service beyond. Had a cigar outside was super calming. Overall lovely experience for when my flight got cancelled

（由 Google 翻译）员工非常友善。大堂从晚上6点到10点有现场音乐表演和晚餐供应。我有点吹毛求疵，但我不太喜欢淋浴间的单扇推拉门。我怕冷，所以进去之前先让水流了几分钟。结果一打开水龙头就被淋透了。 （原文） Very nice staff. They have live music and serve dinner in the lobby from 6PM to 10 PM. I'm being picky here bur I didn't like the one sliding door in the shower. I hate the cold so I let the water run for a few minutes before getting in. I got soaking wet by turning it on.

（由 Google 翻译）请注意，机场班车并不直接送您到航空公司出发大厅。班车会将您送到租车停车场。我们带着一个一岁的婴儿，在40华氏度（约4摄氏度）的天气里，带着所有行李、婴儿车等等，却被送到租车和地面交通的地下停车场。我们不得不苦苦哀求司机才肯送我们去航空公司出发大厅。司机说，由于酒店削减成本，现在不再提供前往出发大厅的接送服务了。 除此之外，房间里弥漫着一股潮湿地下室的味道，霉味非常重。我不会推荐这家酒店。 （原文） Be aware, the airport shuttle does not take you to airline departures. The shuttle drops you off in the parking lot area for car rentals. We have a 1 year old baby and we're dropped off in the basement parking lot for car rentals and ground transportation for arriving flights in 40 degree weather with all our luggage, stroller, etc. Had to beg the driver to take us to the airline departure area. Driver said the drop off for departure area was no longer included due to cost cutting at the hotel. Aside from that, the room smelled like a wet basement. Very musty, moldy smell. I would not recommend this hotel.

（由 Google 翻译）总的来说，这是一家不错的酒店，方便飞往克利夫兰机场的旅客入住，并提供免费班车服务。特大床房非常宽敞，每个角落都配有多个插座和USB接口。客房配有冰箱、微波炉、一张客椅、电脑椅和工作台。我们的床垫有点软。房间配有独立温控器，方便您调节温度。浴室配有漂亮的台面、镜面灯和夜灯。对于老年人来说，马桶有点矮，浴缸看起来很旧，我们的浴缸油漆剥落了。淋浴喷头很棒，水压强劲，淋浴效果很好。房间入口门非常重（防火门）。工作人员热情欢迎我们，并乐于助人。所有员工都彬彬有礼，始终尊重我们的要求。我们的客房清洁人员服务周到，但有时难以理解。他们有一个很棒的游泳池。天气好的时候，还有一个漂亮的户外区域。他们确实有烧烤架，但价格昂贵，我建议选择拐角处的格雷顿路酒馆。大堂提供的咖啡太浓了，一些顾客也抱怨……停车是免费的。 （原文） Overall, a nice hotel convenient for those flying into the Cleveland Airport, with a courtesy shuttle service. The king room is very spacious with many outlets and USB hookups at every turn. Room refrigerator and microwave, and one guest chair, plus a computer chair and work station. Our mattress was a bit soft. Rooms are comfortable with having its own temperature control for your desired temperature settings. Bathrooms offer a nice counter top with mirrored lights and a night light. Toilets are a bit low for the older crowd, and the bathtubs look tired, as ours had peeling paint. The shower heads are great and powerful for a great shower. The room entry door was extremely heavy ( fire door). The staff gave us a great welcome and helpful when asked. All staff were polite and respectful at all times. Our housekeeper did a great job but hard to understand at times. They offer a great pool. And a nice outside area for those nice weather days. They do have an on-site grill but very pricey, I suggest Grayton road Tavern just around the corner as an option. The lobby hospitality coffee is unnecessarily strong, with several patrons complaining as well.. parking is free.

（由 Google 翻译）房间干净但维护不善，需要大量维修。天花板油漆剥落，他们没有修理，而是试图直接粉刷。商务中心无法使用，这给我们造成了很大的不便，商务中心门上没有任何告示，前台也没有通知。员工态度友善热情。入住期间（三天），有一部电梯一直处于故障状态。希尔顿需要更好地维护他们的花园酒店。我们来这里参加婚礼，预订了一批房间，结果被安排在走廊尽头，整个入住期间都持续发出哐当哐当的噪音。 （原文） Rooms are clean but not well kept, lots of maintenance needed. Ceiling was peeling they tried painting over it instead of fixing it. Business center was down which was a major problem for us and no notice on business center door nor informed by the front desk. Staff was nice, and welcoming. One elevator was down the entire stay (3days). Hilton needs to maintain their garden hotels better. We were here for a wedding and had a block of rooms, we got stuck at the end of the hall where clunking noises were ongoing the entire stay.

（由 Google 翻译）我们入住期间一切都很棒。我选择这家酒店是因为它离Hilarities喜剧俱乐部很近，步行即可到达。说实话，除此之外我并没有做太多的了解。但这次住宿真是太棒了！酒店很漂亮，房间也非常舒适。淋浴的水压（这对我来说非常重要）棒极了，这是我在酒店体验过的最好的淋浴！我们遇到的每一位员工都非常礼貌友好，尤其是周日早上（2025年10月12日）前台的两位女士。我喜欢她们充满活力的早晨！代客泊车服务高效便捷。我以后很难在克利夫兰地区预订其他酒店了。 （原文） Everything about our stay was wonderful. I chose this hotel because it is within walking distance of Hilarities Comedy Club. I honestly didn’t do much research beyond that. But what a delightful stay! The hotel is beautiful and our room was so comfortable. The water pressure in the shower (which is very important to me) was incredible and it’s the best shower I’ve had at a hotel! Each staff member we encountered was so polite and kind - especially the two ladies working the front desk on Sunday morning (10/12/25.) I loved their morning energy! Valet parking was efficient and easy. I’m going to be hard-pressed to ever book a different hotel in the Cleveland area.

（由 Google 翻译）地理位置优越，位于市中心！入住手续办理便捷，停车选项包括代客泊车（每晚44美元）或自助停车（周日12小时内停放15美元或过夜20美元），但加起来仍然比代客泊车费和小费便宜。而且酒店可以方便地取车。 办理入住手续的女士非常友好，乐于助人。一位负责收垃圾的男士帮我们找到房间，虽然有点让人困惑。我们多次见到他，他总是很友善，非常友好。我们甚至在步行去餐厅后也提到他，他即使在工作之余也同样友好！ 房间宽敞。厨房条件一般，但不足以容纳我们一家三口用餐（只有两把椅子）。 早餐还算可以……但万豪的早餐似乎总体上有所下降，所以这家酒店与其他州的其他酒店差不多。 床比我想要的硬。我们需要沙发床的床单，他们很快就送来了。 酒店部分房间视野开阔，但正如所有市中心酒店一样，有些房间的视野有限或受阻。 我本来想提供一些香蕉或苹果口味的餐点，还有花生酱口味的，因为我不吃香肠。 总的来说，酒店位置很棒，工作人员非常友好热情，房间干净凉爽（外面太热了，他们把凉爽区域安排得恰到好处）。 我还会再来住的。 （原文） Excellent downtown location! Check in was easy and parking options included valet at $44 a night or self park lot (in out under 12 hours on Sunday $15 or overnight $20) still combined cheaper than valet cost and tip. AND er had access to our vehicle which was easy. The lady at check in was super friendly and helpful. A gentleman gathering trash helped us navigate to our room which was a little confusing. We saw him multiple times and he was always kind and very friendly. We even say him after Walking to a restaurant and he was just as friendly outside of work! The room was spread out and spacious. Our kitchen was right and did not support our family of 3 eating. (Only 2 chairs). The breakfast was fair...but Marriott breakfast offerings seem to have diminished in value overall, so this was on par with other locations in other states. The bed was more hard than I would like. We needed linens for the sofa bed which they brought up immediately. The hotel had great vistas from some rooms, but as all city downtown hotels - there will be rooms with limited or obstructed views. I would have liked to have some bananna or apple options, along with peanut butter because I don't eat sausage. Overall it is a great location, the staff were really friendly and helpful and the room was clean and cool (it was so hot outside and they nailed the cool zone). I would stay here again.

（由 Google 翻译）我从来没有对一家酒店如此满意过。它就在火箭竞技场对面。房间干净现代，建筑本身却散发着古老的魅力。我尤其感激酒店提供代客泊车服务（加上税费，50美元绝对物有所值）。 （原文） I have never been more thrilled with a hotel. It is literally across the street from Rocket Arena. The room was clean and modern, and yet the building had old world charm. I was especially grateful to have valet parking available (and it is well worth the $50 with taxes/fees).

（由 Google 翻译）在Residence Inn酒店度过了非常愉快的时光！工作人员热情友好，允许我们提前5小时入住，还帮我们安排了停车位。我们的套房干净舒适，早餐也很美味。酒店地理位置优越，位于一个很棒的街区，靠近许多景点。如果以后有机会来克利夫兰，我一定会推荐这家酒店！ （原文） Had a wonderful stay at the Residence Inn ! The staff were very welcoming, let us check into our hotel 5 hours early, and assisted us with parking. Our suite was very clean and cozy, and the breakfast was delicious. The hotel was also located in a great neighborhood, close to lots of attractions. I would definitely recommend staying here if ever visiting Cleveland!

（由 Google 翻译）房间干净宽敞。配有全尺寸冰箱和小厨房。床很舒服，位置也很好。缺点包括马桶整晚都在流水，早上要等一个多小时才能从代客泊车处取回车。 （原文） The room was clean and spacious. Full size refrigerator and kitchenette. The bed was comfortable and the location was perfect. Drawbacks include water running in the toilet all night and over an hour wait to get vehicle back from valet in the morning.

（由 Google 翻译）我旅行时总是住万豪酒店，从来没有遇到过任何问题——直到这次入住。入住体验不太好；接待我们的那位先生似乎心事重重，办理得很仓促。我们到房间时，房间里弥漫着浓重的烟味，而且很不干净。卧室和浴室之间的地毯看起来脏兮兮的，说实话，上面好像有粪便。洗发水瓶也完全空了。 退房很容易，但代客泊车服务简直是一场灾难。我们等了45分钟才取回车。如果你住在这里，我强烈建议你不要选择代客泊车服务，抵达后再仔细检查房间。 总的来说，这次体验没有体现出我对万豪酒店的期望。 （原文） I always stay at Marriott hotels when I travel and have never had an issue—until this visit. Check-in was not a great experience; the gentleman assisting us seemed preoccupied and rushed through the process. When we got to our room, it smelled strongly of cigarettes and was not clean. The carpet between the bedroom and bathroom appeared stained, and it honestly looked like there was feces on it. The shampoo dispenser was completely empty as well. Checkout itself was easy, but the valet service was a disaster. We waited 45 minutes just to get our car back. If you stay here, I would strongly recommend skipping the valet and double-checking your room upon arrival. Overall, this experience did not reflect the quality I’ve come to expect from Marriott.

（由 Google 翻译）员工非常友善热情，早餐也不错。房间宽敞干净，但略显陈旧。前往市中心任何您需要的地方都很方便。门口就有优步（Uber）接送点。酒店正对面就是火箭体育馆（Rocket Arena）。 （原文） The staff was very kind and helpful. Breakfast was good. The room was spacious and clean but a little dated. Access to anything you need downtown. Has an Uber pick up right outside the door. Directly across the street from Rocket Arena.

（由 Google 翻译）出差期间在这家酒店住了一晚。交通便利，而且看起来很新。入住过程很顺利，不过如果前台人员更多一些，流程会更快一些。请注意，餐厅不提供午餐，但隔壁的假日酒店有。步行一个街区大约5分钟。早餐很棒！房间很完美，除了步入式浴缸，但淋浴的水压和水量都很棒。床也很舒服，总而言之完美！ （原文） Stayed at this property one night while on a business trip. It is easy to get to and appears quite new. Check in was uneventful though more front desk staff would've sped things up a bit. Be aware that the restaurant does not serve lunch, but the Holiday Inn next door does. About a 5 minute one block walk. The breakfast was excellent! The room was perfect except for the step in tub but the shower had excellent pressure and volume. The bed was also comfy and overall perfect!

（由 Google 翻译）绝对不值这个价。我的房间温度明明设定在65度，却怎么也降不下来。前一天晚上我和别人聊过，他们也遇到了同样的问题，而且他们住的楼层完全不一样。看来是整栋楼都这样。酒店给了我一个风扇，让我开窗通风。这里一晚要200多美元，简直疯了。不过，员工倒是挺好的，非常热情友好。 房间也很小。绝对不值这个价。我换到了隔壁的假日酒店，那里完美又便宜。房间更大，而且我可以自己调节温度。 （原文） Definitely not worth the price. My room wouldn't go below 77 and it was set on 65. I had spoken with someone the night before and they had the same issues, totally different floor. Seems like an entire building issue. I was given a fan and told to open the window. It's over $200 a night here that's crazy. The staff is great though, absolutely sweet and all kind. The rooms are pretty small too. Definitely not worth the price. I switched hotels to the Holiday Inn next door and it's perfect and cheaper. Bigger room and I can control the temperature in my room.

（由 Google 翻译）为了去克利夫兰诊所就诊，我们在洲际套房酒店住了一晚。我谷歌了克利夫兰诊所园区内的酒店，最后选择了这家。价格和隔壁的假日酒店差不多。这家酒店很不错，员工也很棒。它专为前往诊所就诊的旅客设计。他们提供往返园区的免费班车服务（其他酒店也提供）。需要注意的是，并非所有房间都是套房。我们没有套房，但我们住的是一间不错的房间。非常舒适、干净、布置精美；床也很棒！我们在酒店内的餐厅吃了晚餐，然后又吃了早餐。味道非常非常好。晚餐后（天还亮着），我在街区周围散步，感觉非常安全。工作人员都非常乐于助人、热情友好。第二天早上，我们把行李寄存在行李员那里；然后退房去就诊。他们告诉我们，在预约完成之前，我们可以把车停在代客泊车处。免费班车接送我们往返就诊。 当然，这些都不便宜。但去看医生可能会让人很紧张，洲际套房酒店帮我们解决了许多小麻烦，真是太有帮助了。 （原文） We spent one night at Intercontinental Suites so we could go to an appointment at Cleveland Clinic. I Googled hotels on Cleveland Clinic campus and chose this one. It was essentially the same price as the Holiday Inn next door. Very nice hotel, staff is terrific. It’s geared to those traveling to the clinic. They offer a free shuttle service to and from the campus (but so do other hotels). Note that not every room is a suite. We didn’t have a suite, but we did have a nice room. Very comfortable, clean, nicely appointed; the bed was wonderful! We ate dinner and then breakfast at their on-site restaurant. It was very, very good. I went for a walk around the block after dinner (still light out), and it felt perfectly safe. The staff were uniformly helpful, welcoming, and friendly. We stowed our bags with the bellman the next morning; we checked out to go to our appointment. We were told we could leave our car in valet parking until our appointment was completed. The free shuttle took us to and from our appointment. Naturally, none of this comes cheap. But it can be a tense time going for medical appointments, and it was so helpful to have many of the minor worries taken care of by the Intercontinental Suites Hotel.

（由 Google 翻译）大堂非常气派，铺满了大理石，摆放着舒适的家具。酒店还设有各种会议室和至少一家餐厅。我们选择入住这里是因为它位于克利夫兰诊所园区内，但这房间几乎不值每晚 450 美元的高价。房间很普通，浴室瓷砖上沾着四分之一大小的咖啡渍。马桶前也有污渍。我用热毛巾擦了擦，但说真的，为什么是我？真恶心。此外，时钟上的时间也不对，我的新款 iPhone Pro 的无线充电模块无法使用。房费包含早餐，但自助餐里的热食味道有点凉。总而言之，体验不佳。只是我们的预约地点在格利克曼大厦。我们把车停在 P2 停车场，但道路施工频繁，标识不清，入口很难找到。我们最终偶然找到了入口。 （原文） The lobby is very grand with lots of marble and comfortable furniture. There are also a variety of meeting rooms and at least one restaurant. The location within the Cleveland Clinic campus is why we stayed here but the room was barely worth the premium price of $450 a night. It was an average room and the bathroom tile had a quarter size coffee stain. There was also some type of stain in front of the toilet. I was able to wipe them up with a hot washcloth but seriously, why me? Gross. Also the time on the clock was wrong and the wireless charging module didn’t work on my newer iPhone Pro. The room rate did include breakfast but the hot items in the buffet were a little cool. All in all not a great experience. It was just that our appointment was in Glickman Tower. Park in P2 but lots of road construction and poor signage make the entrance very difficult to find. It was only by accident that we did find it.

（由 Google 翻译）我非常喜欢这里的员工，他们总是尽心尽力让我们感到舒适愉快！十多年来，我一直是这里的忠实顾客，每次需要过夜，这里都是我的首选。 我尤其喜欢前台、客房服务、维修和餐厅的服务人员！他们似乎都乐于助人，我们为此非常感激。强烈推荐这家酒店，也期待着新品牌带来的升级体验！ （原文） I love the staff and their attentiveness to making us comfortable and happy! I have been a loyal visitor for over a decade, and this property is my go to place when I need to stay overnight. I am very fond of the front desk staff, housekeeping, maintenance, and the dining room staff! They all seem to have a mutual desire to help us, and we love them for it. Highly recommend this property and looking forward to the upgrades the new branding offers!

（由 Google 翻译）宾客们对这家酒店赞不绝口，给出了8.8分（满分10分）的高分，并称之为“卓越”。🎉 评论者们喜爱酒店热情周到的员工、干净现代且宽敞的客房，以及位于克利夫兰诊所园区内的优越地理位置。😍 宾客们对酒店的免费Wi-Fi、内部餐厅（C2）、健身房、代客泊车服务以及舒适的大堂壁炉赞不绝口。👍 这家酒店被誉为“放松身心的绿洲”，非常适合长期入住，其顶级餐厅提供贴心的健康设施和应季菜单。🍽️💆‍♀️ 总而言之，旅行者们认为这是一家“非常棒的酒店”，是克利夫兰休闲和商务旅行的理想之选。🌟¹ ² ³ （原文） Guests are raving about this hotel, giving it an *8.8 out of 10* rating and calling it “*Excellent*.” 🎉 Reviewers love the *helpful staff*, *clean, modern, and spacious rooms*, and the *great location* right on the Cleveland Clinic campus. 😍 People appreciate the *free Wi‑Fi*, *on‑site restaurant (C2)*, *gym*, *valet parking*, and the cozy *lobby fireplace*. 👍 The hotel is described as an “*oasis for relaxation and rejuvenation*,” perfect for longer stays, with *thoughtful wellness amenities* and a *seasonally inspired menu* at its top‑rated restaurant. 🍽️💆‍♀️ Overall, travelers say it’s a “*wonderful hotel*” ideal for both leisure and business trips in Cleveland. 🌟¹ ² ³

（由 Google 翻译）这家酒店不适合带孩子入住。我们选择这家酒店是因为我女儿周五有个预约，所以我们决定周末入住，让她在回家前放松一下，然后再坐三个小时的车。结果，我最小的孩子（2岁）因为疲惫和身处陌生环境而哭闹，而那个有健康问题的孩子也因为周五的预约和检查而感到疲惫……结果我们被酒店赶了出来。如果你有孩子，我强烈不推荐这家酒店。哦，对了，我要求退还当晚的房费，因为我们离开的时间比正常退房时间晚了4个小时，但钱仍然从我的账户里扣除了。而且，在我们离开后，他们又分别加收了100美元和25美元……我们在预订第一晚的时候已经支付了停车费，但他们显然还是想方设法要收费。我已经联系了IHG的首席执行官，希望他能揭露这家糟糕的酒店。 （原文） Not kid friendly. We chose this hotel because my daughter had her appt friday, so we decided to spend the weekend to let her relax before our 3 hour ride home, well my youngest(2) was crying because she was tired and in a new space, and the one with medical issues was crying from being tired from her appts and testing friday.... well we were kicked out of the hotel. I don't recommend if you have children, oh and I asked to be refunded for the night seeing that we left shortly after normal check out(4hours) and the funds are still withdrawn from my account. And they added a 100$ charge after we left and a 25$ charge after we left.... we paid the extra when we booked the first night for the parking but evidently they still try and charge you. Contacting the CEO of IHG and hoping he can shine light on this awful place

（由 Google 翻译）这是一家位置优越的酒店，还不错。然而，我们到达时，500号房间的空调坏了。热情的工作人员迅速帮我们换到了一间空调完好的新房间。新房间的地毯上似乎有一大块尿渍，有点烦人，但还不算太糟。此外，浴室的淋浴喷头和水泥浆都发霉了，但还不至于太糟糕。 长话短说，地理位置优越，员工也很棒，但房间维护得不是很好，有些维修延期。维护问题不足以让我们“避免”入住这家酒店，但问题也足够明显。 （原文） This is a decent hotel in a well located area. However, room 500's AC was not working when we arrived. The welcoming staff promptly moved us to a new room with a perfectly fine AC. The new room had what appeared to be a large pee stain on the carpet, somewhat annoying, but not the worst thing in the world. Further the bathroom had fairly moldy shower head and grout However not enough to be egregious. Long story short, great location and great staff however the rooms are not the best maintained, there is deferred maintenance. The maintenance issues are not enough to mark this hotel as "avoid", however they are enough to be noticeable.

（由 Google 翻译）总的来说，这家酒店不错。位置不错，虽然不算太靠近市中心，但坐Uber到市中心也还算近。员工很友好。唯一不足的是，我们住的是无障碍客房，我不确定其他房间是不是都这样，但浴室没有排气扇，只有烟雾报警器。所以有两次我们洗澡时，烟雾报警器响了，一次是半夜我们参加完活动回来后。我感觉很糟糕，希望邻居们没听到警报声。 （原文） Overall this was a nice hotel. Location was nice because it didn't seem to be right in the middle of everything but close enough for a reasonable Uber ride downtown. Staff was friendly. The only complaint i had was we were in a handicap room and I'm not sure if all of the other rooms are this way, but there was no exhaust fan in the bathroom and the smoke detector is in there. So two of the time we took a shower the smoke alarm was going off, once at midnight after we got back from an event. I felt bad and hoped our neighbors didn't hear the alarms going off.

（由 Google 翻译）我从未预料到这次入住会遇到这样的事。我需要延迟退房到下午2点，以便参加一个电话会议。作为金卡会员，以前在其他酒店从未遇到过这种情况。然而，当我向前台提出这个请求时，一位名叫特蕾莎·戴蒙德的前台员工态度极其傲慢且咄咄逼人。她告诉我，她只能安排到下午1点退房，要么接受要么放弃。我问她是否可以让我住到2点。她双臂抱胸，语气更加咄咄逼人，并告诉我延迟退房由她决定。我追问原因，她竟然撒谎说酒店客满了。但酒店根本没有客满！我在网上查询后发现还有很多空房。这时，她似乎不想再理我了。于是，她双臂抱胸，说了句“祝您愉快”，然后就没再跟我说话。 第二天早上，酒店总经理正好在前台。于是我向他提出了同样的请求。不用说，他欣然同意了我的请求。无需多问。 我的建议是：对于总经理，请确保你的员工懂得基本的待客之道，并尊重顾客。否则，你最终会毁掉这家酒店。对于潜在的客人，如果你珍视理智和尊严，请在决定入住这家酒店之前三思。像特蕾莎·戴蒙德这样的人很容易毁掉你的一天。 （原文） I never anticipate this during my recent stay. I needed a 2pm late check out so I could do a conference call. Being a gold member, this was never an issue in the past else where. However, when I approached the front desk with the request, the front desk employee by the name of Teresa Diamond got extremely condescending and aggressive. She told me she could only do 1:00pm. Take it or leave it. I asked if she could let me stay till 2. She got aggressive with her arms crossed in front of her chest and told me that late checkouts were at her discretion. Pressed for a reason, she flatly lied by saying because the hotel was full. It was not full! When I checked on line, there were plenty of rooms available. At that point, she decided she was done with me. So with her crossed arms, she said, “have a good day” and stopped talking to me. Next morning, the hotel general manager happened to be at the front desk. So I approached him with the same request. Needless to say, he gladly granted my wish. No questions asked. Here is my advice. For the general manager, make sure you have people that understand basic hospitality and treat customers with respect. If you don’t, you will eventually kill this business. For potential guests, if you value sanity and dignity, think twice before you decide to stay at this property. Someone like Teresa Diamond could easily ruin your day.

（由 Google 翻译）我妈妈在UH医院住院的这四周，我一直住在万怡酒店。这家酒店真的太棒了，我简直无法用语言来表达我的感激之情。在我们全家经历这段非常艰难的时期，酒店员工给予了我们极大的帮助、支持和关怀。他们竭尽所能地满足我们的所有需求，并且非常理解我们的处境。 客房服务团队简直太棒了！房间一尘不染，每天晚上回到干净舒适的房间，感觉就像回到了家一样，这种感觉真的太好了。能够住在离家这么近的地方，不用操心这些琐事，真的让人很安心。 特别要感谢前台的Christian，他真的非常出色！他的友善、专业和乐于助人的精神给我们留下了深刻的印象。我强烈推荐这家酒店，特别是如果您有亲人在UH医院住院，需要一个可靠、贴心、便捷的住处。 （原文） I’ve been staying at the Courtyard Marriott for four weeks, while my mom has been in the UH hospital, and I can’t say enough good things about this hotel. The staff has been incredibly helpful, supportive, and accommodating during a very stressful time for our family. They’ve gone above and beyond with anything we’ve needed and have been extremely understanding of the situation. The housekeeping team is amazing! Everything has been spotless, and it has made such a difference coming “home” to a clean, comfortable room each night. It has been so nice to be able to stay so close and not have to worry about the small things. A special shoutout to Christian at the front desk. He is truly top-notch! His kindness, professionalism, and willingness to help made a huge impact. I highly recommend this hotel, especially if you have a loved one at UH and need a dependable, caring, and convenient place to stay.

（由 Google 翻译）地理位置优越，适合我参加的会议。房间比我预期的要大。服务非常友好！酒店内只提供代客停车服务，不过他们提到附近有一个露天停车场，可以享受折扣价。唯一的问题是淋浴热水供应时间太长，而且水压不稳定。除此之外，客房服务和前台工作人员都非常友好。 另外值得注意的是，我的房间位置——我的窗户正对着隔壁医院的窗户。 （原文） Good location for conference I was attending. Room was larger than I expected. Service was exceptionally friendly! Only valet parking on site, they did mention an uncovered lot nearby though for reduced rates. Only problem I had was that the hot water took a VERY long time to turn on in the shower and water pressure was spotty. Other than that, very kind housekeeping and front desk staff. Also of note, where my room was - my window looked directly into the windows of the hospital next door.

（由 Google 翻译）他们毫无待客之道，接待人员的态度也很糟糕。 经过数千英里的旅行（洲际航班），我终于在午夜1点左右抵达酒店。显然预订出了问题——可能是因为我的原因——我到达的那天不包含在入住期内。我们要求的是可直接入住的客房。虽然有空房，但前台女士显然没有沟通，而且对情况很不满意。她不停地自言自语抱怨。我们想问最后一个关于入住流程的问题，她一开始说“我们不想给您增加任何额外的麻烦”，但她立即回答说“您已经这样做了”。 经过几个小时的旅行，人们最不需要的就是这种态度，尤其是在我们期待热情好客和舒适享受的时候。无论位置如何，房间多么干净，设施多么齐全，这种态度都把一切都抹黑了。我知道我不会容忍这种事，以后也不会再住在万怡酒店了。至于住宿，至少这家酒店不会，还是交给您自己决定吧。 （原文） They have no perception of hospitality, the reception personnel had a terrible attitude. After traveling for thousands of miles (intercontinental flight) I finally arrived at the hotel in midnight around 1:00 am. Apparently there was a problem with the booking - probably because of me - and the day I arrived was not included to the stay period. We asked for walk in rooms. Although there was availability the lady at the counter clearly did not communicate and was not happy with the situation. She kept talking to herself complaining. We wanted to ask one final question about the check in process starting the sentence with “we do not want to cause any extra work for you” and the immediate answer from her was “you already did”. After hours of travel the last thing someone needs is such attitude, especially when hospitality and comfort was expected. Regardless of the location, how clean the rooms are and the amenities, this attitude zeros everything. I know I will not tolerate this and not stay at Courtyard ever again, and leave the decision to you for your own accommodation, at least for this branch.

（由 Google 翻译）我已确认预订克利夫兰诊所附近的万怡酒店，但抵达后却被拒绝入住，因为我要求与经理讨论我预订的第二间客房的“探索者”优惠价格。前台经理拒绝理会我，并让我去其他地方。在他们明显感到沮丧之后，我才最终入住了两个月前预订的同一间客房。这段经历让我感到非常羞辱和痛苦，尤其是在第二天早上7:45，我和妻子从底特律驱车三个半小时前往克利夫兰诊所进行双肺移植评估之后。管理层后来对我的担忧置之不理，只关注政策本身而不是虐待本身。非常失望，我绝对不会推荐这家酒店！ （原文） I had a confirmed reservation at the Courtyard by Marriott near Cleveland Clinic, but upon arrival, I was denied my room because I asked to speak with a manager about my Explorers rate on a second room that I had booked also. The manager at the front desk refused to talk to me, and told me to go elsewhere. Only after visible frustration was I finally given the same room I had already booked two months earlier. This experience was very humiliating and distressing, especially, after driving 3 and half hours from Detroit with with my wife for an evaluation for a double lung transplant at Cleveland Clinic at 7:45 the next morning. Management later dismissed my concerns, focusing on policy rather than the mistreatment itself. Very disappointed, and I would not recommend at all!

（由 Google 翻译）Roost 酒店精彩住宿体验——家庭出游的完美之选！ 我和家人经常旅行，Roost 酒店自然而然地成为了我们最喜爱的住宿地点之一。从我们抵达的那一刻起，Marshay 和 Ya Ya 就以他们的热情好客和友善待客之道，让我们倍感宾至如归。前台接待热情友好，入住手续办理也很顺利。 我们入住的是一套两居室的套房，它完全满足了我们的需求。房间宽敞、昏暗、凉爽，非常适合一夜安眠。床铺结实舒适，昏暗的房间环境也让我们得到了充分的休息。 厨房拥有巨大的窗户，是另一个亮点——明亮通风，是开启美好一天的理想场所。我们也很喜欢时尚舒适的公共区域，非常适合放松身心或享用咖啡。 健身房也是一大亮点——设备齐全，非常适合进行全身锻炼。这里配备了我们入住期间保持活力所需的一切。 这里尤其适合有孩子的家庭。我们强烈推荐 The Roost Hotel，并且一定会再来的！ （原文） Wonderful Stay at The Roost Hotel – Perfect for Families! My family and I travel often, and The Roost Hotel has easily become one of our favorite places to stay. From the moment we arrived, Marshay and Ya Ya made us feel so welcome with their kindness and warm hospitality. The reception was friendly, and the check-in process was smooth. We stayed in a two-bedroom unit, and it was absolutely perfect for our needs. The rooms were spacious, dark, and cool—just right for a restful night’s sleep. The beds were firm and comfortable, and the darkness of the rooms helped us all get the rest we needed. The kitchen, with its huge windows, was another highlight—bright and airy, perfect for starting the day. We also enjoyed the stylish and comfortable common areas, which were great for relaxing or sipping coffee. The gym was a big plus—well-equipped and perfect for a full workout. It had everything we needed to stay active during our stay. This place is especially ideal for families with kids. We highly recommend The Roost Hotel and will definitely be returning!

（由 Google 翻译）我们在Roost住得很愉快。公寓内部干净舒适，设施齐全，还能欣赏到美丽的城市景观。可惜的是，入住期间大楼停电了。走廊和停车场光线昏暗，电梯也坏了，所以我们只能爬楼梯。不过，公寓内部一切正常，工作人员也乐于助人，热情周到。经理非常友好，由于不便，我们全额退还了住宿费和停车费。我们非常满意，一定会再次入住！ （原文） We enjoyed our stay at Roost. Inside the apartments were clean and comfortable. We had everything we needed and a nice view of the city. Unfortunately during our stay there was a power outage in the building. The hallways and parking garage was dark and the elevators didn’t work so we needed to use the stairs. However, inside the apartments everything worked fine and the staff was helpful and accommodating. The manager was kind enough to refund 100% of our stay and parking due to the inconveniences. We were very happy and would definitely stay here again!

（由 Google 翻译）我们每年来克利夫兰一次，每次都住在 Roost Cleveland。入住手续简单，房间宽敞，浴室干净！它配备了现代化的升级设施，如果有客人来访，这里还有充足的招待空间！厨房配备了餐具、厨具和玻璃杯，方便长期住宿。酒店很安全，前台的女士会在您进门时热情迎接，并祝您一路平安！它位于市中心，方便前往众多餐厅。我们每次来这里，都会选择这里！！！ （原文） We come to Cleveland once a year and always stay at Roost Cleveland. Check in is simple, the rooms are spacious and the bathrooms are clean! It has a modern upgrade and space to entertain if you have guests joining you! The kitchen comes equipped with dishes, utensils and glasses for a longer stay. The building is safe, and the women at the front desk greet you upon entry and wish you well when you’re on your way! It’s located in the heart of downtown which allows for easy access to a plethora of restaurants. It’s always our go-to when we are here!!!

（由 Google 翻译）我周六在城里，顺便去了 Roost，想看看能否在不预约的情况下参观一下即将在克利夫兰入住的房间。由于没有预约，所以没能参观，这也很正常。这可不是白费功夫。前台礼宾员 Tajay 的客户服务、热情好客和“销售”技巧让我很兴奋，不用提前看房就能入住 Roost。从她兴奋地讲解所有便利设施和房间设施时，就能看出她热爱自己的工作，并且为 Roost 品牌感到自豪！ （原文） I was in town on Saturday and stopped by Roost to see if I can tour a room for an upcoming stay in Cleveland without an appointment. I wasn't able to which is understandable since I didn't have an appointment. This was not a wasted effort. The front desk concierge Tajay provided customer service, hospitality, and "sells" skills that I am excited to stay at Roost without viewing an apartment beforehand. You can tell by her excitement explaining all of the amenities and room accommodations that she loves her job and represents the brand with pride!

（由 Google 翻译）我们非常享受这次住宿。如果以后再来克利夫兰参加活动，我们一定会再次入住这里。房间非常宽敞，设施齐全，完全满足我们长期入住的需求。骑士队加油！昨晚的胜利太棒了！ （原文） We highly enjoyed our overnight stay. We will definitely stay here again if we come to another event in Cleveland. The room was very spacious and had everything we would need for an extended stay. Go Cavs! What a great win last night.

（由 Google 翻译）在The Roost酒店住了五天，非常满意。只是要知道，他们不是每天都来打扫房间。停车是我唯一的抱怨，因为你需要通过他们的应用程序向停车公司付费才能获得停车证。除此之外，我们在那里度过了愉快的时光。如果您愿意，这里离餐厅和酒吧非常近。街上就是杰克赌场，步行5分钟就能到Progressive球场和火箭队球馆。前台工作人员一直都很热情地迎接我们。房间非常宽敞干净，如果您想在房间用餐，从碗碟到平底锅，应有尽有。之前看到有人提到过噪音问题，但我们没有遇到任何问题。还会再来的！！ （原文） Stayed at The Roost for 5 days and could not be happier. Just know going in they don't come everyday to clean room. Parking would be my only complaint as you have to pay a parking company on their app to get your parking pass. Other than that we had a great time there. It's very close to resteraunts and bars if that's your pleasure. Jack's casino down the street and Progressive field and Rocket arena within 5 minute walk. Desk personnel very nice greeting us all the time. Room was very large and clean with everything you need from dishes to pans if you want to eat in. Have read about problems with noise but we had none. Will return!!

（由 Google 翻译）五星还不够。酒店和设施不言而喻（就算它们不够，超棒的套房/客房设施、遍布酒店的24小时休闲区、屋顶和绿化都非常棒），但真正让我们感到特别的是BENJAMIN！！！他真是个好人。他让我们感觉如此特别，如此受欢迎。我们是一对乡村嬉皮士，他却让我们感觉像皇室成员一样。他身边还有一位五星级的员工。他让我们的入住体验无比完美，几个月后我们仍然在谈论他。 我们已经计划好了下一次旅行，我们一直在说：“天哪，希望Benjamin在工作！”哈哈哈。 其他员工也同样出色，但他让一切变得非凡。整个酒店也一样。ROOST 是一个令人难以置信的地方。 （原文） 5 stars isn’t enough. The hotel and amenities speak for themselves (in case they didn’t, incredible suites/room inclusions, 24hr hangout spots throughout the hotel, the rooftop and green are excellent) but what really made us feel special was BENJAMIN!!! He’s the man. He made us feel so special and welcome. We’re a coupla country hippies and he made us feel like royalty. You’ve got a FIVE STAR worker with him. He totally made our stay, and we still talk about him months later. Our next trip is planned and we keep saying “god I hope Benjamin is working!” Hahaha. The other staff were no less wonderful, but he made it exceptional. As is the whole establishment. ROOST is an Incredible place to be at.

摇滚名人堂位于美国俄亥俄州的克利夫兰市，专门记录著名摇滚歌星、乐团、制作人及其他对音乐特别是摇滚乐有重大影响的人的历史。非常棒的旅游景点。

回忆从前乐器🎷 🚀

夜晚小心路边停车，有个年轻人向我讨要手机。

今天去参观的由建筑大师贝肆明设计的摇滚名人堂，同时贝肆明大师也在今天102岁高寿过世了。愿安息。

喜欢音乐的人不可错过，不少影像记录绝对让你感觉不虚此行。

外观一下就可以啦 里面感觉一般

故地又重游…2021.10.08

喜欢这里看动物，很棒

Baby Kaola

（由 Google 翻译）克利夫兰动物园之旅，难忘！ 我在这里度过了最棒的动物园体验。成人票价21.5美元，说实话，绝对物超所值。动物园里的动物种类繁多，很多都可以近距离观看，甚至可以触摸（我们摸了摸山羊，它们超级可爱），这让这次参观感觉非常特别！ 工作人员非常友好热情，我在动物园度过的每一刻都很愉快。而且物超所值。动物园里人不多，尤其是在森林步道区，感觉很宁静放松。森林里到处都有很多花栗鼠！ 大多数餐馆和商店都关门了，我想是因为是工作日参观吧🙁 但总的来说，这是一次非常棒的体验！我一定会再来的！🤩 （原文） An unforgettable visit to Cleveland Zoo! I had the best zoo experience here. The adult ticket was $21.50 and honestly, it was totally worth it. There’s an incredible variety of animals, and many of them can be seen up close or even touched (we touched the goats and they were super adorable) which made the visit feel really special! The staff were super friendly and welcoming, and every moment I spent in the zoo was enjoyable. It’s also great value for money. Since it wasn’t crowded, especially in the forested walking areas, it felt peaceful and relaxing. There were many chipmunks as well in the forest and everywhere! Most of the restaurants or stores were closed, I guess since it was weekday visit 🙁 But overall, it was such a great experience! I’ll definitely be coming back! 🤩

（由 Google 翻译）有很多动物可以观赏。地方很棒，也很干净。到处都装饰得像万圣节一样，非常有趣。我喜欢到处都有洗手间和野餐区，非常适合带着需要经常休息的小孩来。我们打包了午餐，享受了一顿美味的野餐。全家都玩得很开心，我们已经在计划雨林重新开放后的下一次旅行了！ （原文） There were lots of animals to see. Very nice place and very clean. It was all decorated for Halloween which was super fun. I love that there were restrooms and picnic areas everywhere which was great for taking young children who need frequent rest stops. We packed a lunch and had a nice picnic. The whole family had a blast and we are already planning our next trip once the rainforest reopens!

（由 Google 翻译）克利夫兰动物园真是个充满乐趣、令人惊艳的地方，绝对值得您在这里度过美好的一天！从踏入动物园的那一刻起，这里就充满了精彩的看点和活动。动物展区维护得井井有条，布局合理，您可以慢慢探索。雨林区不容错过——热带植物、瀑布和珍稀动物交织，仿佛置身于另一个世界。 我非常喜欢这里互动性十足的体验，尤其是长颈鹿和大象。澳大利亚探险区也是一大亮点——您会感觉仿佛置身于内陆！动物园里有丰富的食物和小吃选择，还有阴凉的休息区，以及适合儿童的趣味活动。 总而言之，这里完美地融合了放松与刺激。无论您是来观赏动物、体验学习，还是仅仅享受一天的乐趣，克利夫兰动物园都不会让您失望。我一定会再来的！🦒🐒🐘 （原文） The Cleveland Zoo is such a fun and amazing place to spend the day! From the moment you walk in, there’s so much to see and do. The animal exhibits are well cared for and spread out nicely, so you can take your time exploring everything. The Rainforest is a must-see—it feels like stepping into another world with all the tropical plants, waterfalls, and exotic animals. I loved how interactive everything felt, especially with the giraffes and elephants. The Australian Adventure is also a highlight—you actually feel like you’re walking through the Outback! There’s plenty of food and snack options, shaded rest areas, and fun activities for kids too. Overall, it’s a perfect mix of relaxation and excitement. Whether you’re there for the animals, the learning experience, or just a fun day out, the Cleveland Zoo does not disappoint. I’ll definitely be back! 🦒🐒🐘

（由 Google 翻译）我在这里度过了最棒的动物园体验！我和妈妈周末在城里的时候，自发地去了那里。 沿着小路的装饰很漂亮，动物们都特别活跃！我们喂了长颈鹿，熊们在一起玩耍，老虎贴着玻璃走来走去，大猩猩四处走动，小猩猩在妈妈身上爬来爬去，玩耍。 由于区域之间有一段距离，所以我们乘坐了电车，这趟旅程很愉快，也节省了一些步行的体力。 沿途有很多小吃摊，我们喝了一杯美味的迪拜冰咖啡来消暑。 总而言之，这是一次非常棒的体验，强烈推荐！ （原文） I had the best zoo experience ever here! My mom and I went spontaneously while in town for the weekend. The decor was beautiful along the trails, the animals were all so active! We fed Giraffes, the bears were playing together, tigers were walking by right against the glass, the gorillas were out and about, the baby was playing, climbing all over its mom. There is some distance between areas so we took the tram, which was a pretty drive and saved some walking energy. Plenty of food vendors along the way, we had a delicious Dubai iced coffee to curb the heat. Overall, such a great experience, highly recommend!

（由 Google 翻译）真是个很棒的动物园！动物园与周边环境的融合令人惊叹。动物的观赏体验令人叹为观止，因为你能够比预想的更近距离地观察它们！动物园的景观也令人赏心悦目，而且有很多不同且便捷的游玩方式。动物园的工作人员非常友善，知识渊博，更不用说他们对动物和动物保护工作充满热情了！下次我来克利夫兰的时候一定会再来的！ （原文） What a great zoo! The way the zoo is built into the surrounding area is amazing. The views of the animals are incredible as you can get way closer than you might expect! The landscaping throughout was also eye catching and there are so many different and accessible ways to enjoy the zoo. The employees of the zoo were incredibly kind and knowledgeable not to mention passionate about the animals and conservation! Will be coming back the next time I’m in Cleveland!

（由 Google 翻译）2025届毕业生。很棒的体验。很棒的地方。工作人员很棒，从我们进门到找到座位，他们一直引导我们。建筑内部很漂亮。 （原文） NR Graduation Class of 2025. Great experience. Awesome place. Staff was amazing they directed us from the time we entered all the way to our seats. Building is beautiful inside.

（由 Google 翻译）我看了《地狱厨房》，完全不知道剧情是什么，直到亲眼看到才开始琢磨。音乐太棒了，每个人都能唱得天花乱坠。演员阵容太棒了 （原文） I saw Hell's Kitchen had no idea what the storyline was about I refuse to look into it until I came to see it for myself. The music was superb every person can sing they butt off. great job cast

（由 Google 翻译）很棒的剧院，但我希望有更多的餐馆可供选择。 我们去看了周日晚上的演出，周围地区空无一人，只有一些食物可供选择。 （原文） Great theaters, but I wish there were more eateries to choose from. We went to a Sunday evening show and the surrounding area was pretty empty with people and only some of the food choices were even open.

（由 Google 翻译）精彩绝伦的演出，以及同样出色的红衣工作人员和热情好客的服务！这座历史悠久的剧院美得令人难以置信，大理石楼梯令人叹为观止，壁画和地板装饰也格外优雅！剧场广场赞助各大百老汇剧团、舞蹈团的活动，并举办国际*演出，以及来自克利夫兰的本地剧团和表演艺术家的演出；它同时也是一个音乐厅，所以无论您想观看什么类型的娱乐活动，剧场广场的活动日历上都可能很快就会有！ （原文） Phenomenal shows, just as phenomenal red coat staffers & hospitality ! This historical theater is incredibly beautiful, stunning marble staircases and elegant wall paintings, floor coverings! Playhouse Square sponsors events from various Broadway theater companies, dance companies, &hosts international* performances _ as well as local troupes & performing artists from Cleveland; it is also a concert hall so whatever type of entertainment you are looking for --> it will likely be on Playhouse Square event calendar SOON!

（由 Google 翻译）举办任何活动的绝佳场地。剧院美得像往昔。Tri-C 爵士音乐节是我每年必去的活动。 （原文） Great venue for any event. Beautiful theaters just like back in the day. Tri-C Jazz Fest is my go to annual event.

（由 Google 翻译）地理位置优越，餐厅众多。非常适合散步、用餐和观看演出。 有公共车库停车位或街边停车位，但街边停车位比较难找。 （原文） Great area with tons of restaurants. Great area for walking, restaurants and shows. There are public garage parking or on the street but street would be challenging.

（由 Google 翻译）我们把车停在了与影院相连的车库里，车库与电影院之间有一条走道。我们从停车场出来后就立即通过了安检，整个过程非常迅速。然而，当我到达影院入口时，却发现有楼梯，而我需要助行车。这家影院的无障碍座位数量不足，而且价格昂贵，对于想要观看电影的人来说非常难以承受。我们去的其他影院都有更多无障碍座位，而且价格更低。我们不得不坐在一个需要爬几级台阶的区域，这不太理想。只有一间真正无障碍的卫生间，但许多不需要的人也使用了它，因为他们不知道另一间卫生间在哪里。如果有人能引导那些需要爬楼梯的人使用楼下的卫生间，那就太好了，这样那些无法使用楼梯的人就不会排那么长的队了。 （原文） We parked in the garage that is attached to the theater by a walkway. We went through security right after we crossed over from the parking garage and it was very quick, however when I reached the entrance to the theater there were stairs and I had my rollator. There are not enough accessible seats at this theater and they are expensive which is very prohibitive for people who want to attend. Every other theater we go to there are more accessible seats and they are at the lower price points. We had to sit in an area with a couple of steps up which was not ideal. There is only one bathroom that is truly accessible and many people use it who don't need it because they didn't know where the other bathroom was. It would be helpful if someone directed people who could use stairs to use the bathroom on the lower level so the line wasn't so long for those who can't.

地点好，交通方便。临近湖边，附近有几个湖滨公园。

（由 Google 翻译）这是最美丽的多层建筑之一，似乎拥有一切，可以举办不同规模的活动。 我们参加了克利夫兰纹身大会（2025 年 3 月 2 日），那真是太棒了。有很多事情要做，而且组织得很好，而且很有趣。 （原文） This is one of the most beautiful and multi leveled building that seemingly has everything and can hold different size events. We went to the Cleveland Tattoo Convention (March 2, 2025), and it was absolutely wonderful. There is so much to do and just very well organized and a lot of fun.

（由 Google 翻译）很棒的会议中心，与希尔顿酒店相连。停车场遍布各处，所以可以查看停车费率。中心交通便利，工作人员热情友好。卫生间干净，自动扶梯也很多。 （原文） Nice convention center connected to the Hilton. Parking garages are all over, so check rates. Center is easy to navigate and staff is pleasant. Bathrooms were clean, escalators are plentiful.

（由 Google 翻译）在MAICON会议中心，设施干净整洁。工作人员友好热情。空间宽敞，而且因为是人工智能会议，所以有桌子可以放笔记本电脑，真是太好了。食物选择丰富。我的午餐很新鲜，只是应该换个口味的三明治。他们有很多不错的选择。总的来说，这里很棒。哦，我还喜欢洗手间的门是自动门，只要在传感器上挥挥手就可以打开，不用碰门把手。 （原文） At the convention center for a MAICON nice clean facility. Friendly staff. Plenty of room and nice to have tables to use your laptop since it was an AI conference. Food options were good. My lunch was fresh just should have picked a different sandwich for my taste. They had a number of options which were nice. Overall great place. Oh and I liked that the restroom doors had automatic doors you waved your hand over the sensor to open so you didn't have to touch the door handles.

（由 Google 翻译）这个地方太棒了，最重要的是超级干净！我以前从未去过这么大的会议中心，而且这么干净，我去过全国各地很多这样的会议中心，参加过很多活动。装饰精美，看起来最近刚翻新过。入口处的景色也令人叹为观止。 （原文） This place was gorgeous & most importantly super clean! I don't think I've ever been in this large of a convention center that was this clean & I've been to many around the country for a plethora of events. Beautifully decorated & looks recently renovated. The view from the entrance was also stunning.

（由 Google 翻译）八月底，我们在这里度过了一个噩梦般的周末。会议中心很漂亮，附近有很多停车位。 里面也很宽敞 （原文） We were here for nightmare weekend the end of August. The convention centre is beautiful and there’s lot of nearby parking. Very spacious inside as well

（由 Google 翻译）最后去了 Galaxy-Con 之类的地方。设施很棒，但优惠不多……所有东西都很贵，咖啡要 8 美元，两杯汽水要 15 美元……真不酷 （原文） Ended up at the Galaxy-Con or whatever it was branded. The facility is great, concessions not so much… EVERYTHING IS VERY EXPENSIVE, coffee was like $8, two sodas are almost $15… Not cool

（由 Google 翻译）花园是我在克利夫兰最喜欢的地方之一。我很痛苦地给他们四颗星而不是五颗星。那是因为它们未被充分利用且不为人所知。还有更多的克利夫兰居民甚至不知道他们。在任何其他美国主要城市，这种引人入胜且多样化的事物都会举世闻名。克利夫兰拥有如此多样化的种族，许多人理所当然地为这些遗产感到自豪，这些花园就像“这是一个小世界”，但并不令人讨厌。作为克利夫兰人，我希望我们能够利用这个很酷的概念做更多的事情，但即使就目前的情况而言，它仍然值得一有机会就去参观。 （原文） The gardens are one of my favorite places in Cleveland. It pains me to give them four instead of five stars. That is because they are so under utilized and unknown. There are greater Cleveland residents who don’t even know about them. In any other major American city, something this engaging and diverse would be world-famous. Cleveland has such a variety of ethnicities, and so many rightfully proud of those heritages these gardens are like “It’s a small world” but not annoying. As a Clevelander I wish we could do more with this cool concept, but even as it stands it’s something to visit at every opportunity.

（由 Google 翻译）天气好的时候，这里是散步或跑步的好去处，宁静宜人。秋天的树叶色彩斑斓，美不胜收；我想，春天百花盛开的时候，这里也一定同样迷人，尽管现在的花朵已经凋谢了。如果一些纪念碑上的喷泉能够正常运作，那就更美了。 （原文） Lindo y tranquilo parque para caminar o correr cuando el clima lo permite. Los colores de los árboles en otoño son hermosos, me imagino que en primavera será igual de lindo con todas las flores que ahora ya están secas. Sería más lindo aún si las fuentes de agua de algunos de los monumentos estuvieran funcionando

（由 Google 翻译）一些文化场所仍在大楼内，举办活动时公园周围的交通也有点拥挤。停车是一场噩梦。总的来说，他们做得很好。我曾在花园内各个受人尊敬的地点参加过意大利户外歌剧院、哥伦比亚独立日庆祝活动和俄罗斯庆祝活动。我强烈建议参加一些这样的活动，从文化角度来说你会喜欢它的！ 洗手间有点难找😕 （原文） Some of the Cultural locations still in the building face, also traffic around the park is a bit heavy when there is events. And parking it's a nightmare. Overall they are doing a great job. I have attended the Italian outdoor Opera, the Colombian Independence day celebration and the Russian Celebration at each of their respected locations within the Gardens. I highly recommend attending some of this events, culturally you will love it! Restrooms are a bit hard to find 😕

（由 Google 翻译）九月初，我参加了匈牙利花园的一场婚礼，我觉得那场景太美了。后来我们去了意大利花园，拍了一些照片。场地很美，鲜花的选择也很好。 （原文） I was part of a wedding service at the Hungarian Garden early in September and I think it was a wonderful scene. Later we moved to the Italian Garden and took some photos. Beautiful locations with a nice selection of flowers.

（由 Google 翻译）这个地方一年四季都有令人惊叹的风景。我个人很喜欢秋天。这是一个适合快速驾车或步行的好地方。春天，鲜花盛开，景观维护得很好。这将是拍摄家庭照片的理想场所。 （原文） This place is an amazing scenery throughout the seasons. I personally love Fall. It’s a nice area for a quick drive or walk. In the spring, the flowers are bloomed and the landscape is well maintained. It would be an ideal place for a family photo shoot.

（由 Google 翻译）来这里参加一个世界日的全天聚会。一条美丽的绿化带位于一条通常非常繁忙的大道上，但因庆祝活动而被关闭。这里始终是一个令人惊讶的宁静之地，有树木、喷泉，还可以欣赏各个花园所代表的各种文化。我爱爱爱来到这里只是为了闲逛。 （原文） Was here for the all day party that is One World Day. A beautiful slice of greenery on a usually incrediblely busy thoroughfare that was shut down for the festivities. This is always a surprisingly serene place with trees, fountains & peeks at various cultures represented by the individual gardens. I love love love coming here just to wander.

（由 Google 翻译）这是我最喜欢的城市公园之一。我和儿子走了将近两个小时，但还是没有看到所有的东西。有些花园有牌匾和/或雕像和雕塑，你可以在那里学到很多东西。 （原文） It's one of my favorite parks in the city. I walked around for almost two hours with my son and we still didn't see everything. Some of the gardens have plaques and/or statues and sculptures, and you can really learn a lot there.

（由 Google 翻译）我终于到了那里...自从下载了“Band's in Town”...我一直在看我想看的音乐节目...所以我到那里去看 Steely Dead...度过了一段美好的时光 很棒的员工...种类繁多的饮料和啤酒 他们有自己的免费停车场...有足够的空间...我一定会再去那里 （原文） I Finally made it there...since downloading "Band's in Town"...I kept seeing musical shows I wanted to see...so I got there to see Steely Dead...Had a GREAT TIME Great staff...Large assortment of drinks & beers They have their own FREE parkinglot...with plenty of spaces ...I'll definitely go there again

（由 Google 翻译）这个周末，我们在Beachland ballroom & Tavern的俄亥俄州滑稽节上度过了一段美好的时光，我们Burlesque Buffet餐厅还荣获了纳蒂维达社区奖。灯光、音响、舞台工作人员、食物，一切都堪称完美，我对此印象深刻，强烈推荐鸡柳，它们个头大、鲜嫩多汁，炸得恰到好处，美味可口。饮料的口味偏重，但还算不错，只是不要点瓶装水。总之，如果你在克利夫兰地区，我强烈建议你去那里看看，那里有现场音乐和各种活动，总有一款适合你。期待下次再来。 （原文） This weekend we had an amazing time at the Beachland ballroom & Tavern for the Ohio Burlesque Festival in which we at Burlesque Buffet were being honored and given the Natividad Community Award. I digress the lighting, the sound, the stage crew, the food, everything was 10 out of 10, I was so impressed with everything there and highly recommend the chicken tenders they are huge juicy and delicious well fried and just on point. The drinks are heavy in a good way just dont get bottled water. Overall if your in the Cleveland area I strongly suggest check them out woth live music and events going on there will always be something fun to check out. Looking forward to going back.

（由 Google 翻译）这里是欣赏大牌明星在舞厅演出，或是小众/本地乐队在酒吧表演的绝佳场所。总之，这里是个很棒的场地，附近也有免费停车位。演出票价通常都很合理，工作人员也很友善。 我第一次在这里看到Le Tigre的演出是在20多年前。这真是克利夫兰音乐史上的一段佳话！ （原文） Great spot to catch bigger names in the ballroom, or smaller / local acts in the tavern . Just a great venue all around , not hard to find nearby free parking. Shows usually priced very fair, good vibes from workers too. I first saw Le Tigre here some 20+ years ago. A real piece of Clevelend history!!

（由 Google 翻译）这是我第一次在这个场地上，我喜欢举办的活动。很容易找到，但是停车情况是没有5星的唯一原因。很难在正确的停车位置导航。我希望他们有旗帜或有一些迹象。 Other than that, the experience at the venue was great. The staff was awesome and very kind.我绝对会再次访问！ （原文） It was my first time at this venue and I enjoyed the event hosted. It was easy to find, but the parking situation is the only reason why this does not have 5 stars. It was hard to navigate where the correct parking was. I wish they had people flagging or had some signs. Other than that, the experience at the venue was great. The staff was awesome and very kind. I would absolutely visit again!

（由 Google 翻译）这家店现在是、而且永远都是克利夫兰最棒的摇滚乐圣地。别误会，他们都是一群非常棒、心地善良的人。如果你喜欢的乐队在那里演出，一定要早点买票，因为票很快就会卖光。 （原文） This establishment is and forever will be the greatest place to rock and roll in Cleveland. Don’t get it twisted, they are a whole group of dope and completely kind hearted individuals. If a band you love is playing there buy tickets early cause they sell out fast.

（由 Google 翻译）很棒的场地！气氛黑暗而肮脏，但却是一种很好的经典模式。酒吧很大，有各种各样的当地啤酒。舞台近距离且私密，让您感觉与乐队共度时光。它真实可信，让您想再次光临。烧烤架制作出标志性的汉堡和薯条。你一生中至少要尝试一次。享受！ （原文） Great venue! The atmosphere is dark and dingy but in a good classic model way. The bar is big and they have a great array of local beers ontap. The stage is up close and personal and you feel like your having a moment with the band. It's real and authentic and keeps you wanting to come back for more. The grill makes an iconic burger and fries. You have to try at least once in your life. Enjoy!

（由 Google 翻译）这是一个很棒的现场音乐场所，在其他地方是看不到的。我们最近看的演出是在他们酒馆里。场地不大，但氛围很温馨。缺点以及给四星而不是五星的原因在于，他们的女厕所不太方便残障人士使用（男厕所不清楚）。要做好准备——没有轮椅通道，也没有隔间。厕所也很矮。我知道这地方有点老旧，但确实很糟糕。提前警告一下。 （原文） A great place for live music you won't see other places. The recent show we saw was in their Tavern venue. It is small but that makes for an intimate show. Negative and reason for four stars vs five is they are not accommodating for those with disabilities in their women's restroom (unsure about the men's). Be prepared - no wheelchair access or stall access for such. Very low toilets as well. I get that the place is old and all but it's bad. Be forewarned.

（由 Google 翻译）这个地方周三很热闹。我们几天前去过。我从来没去过大船的那边，总是在另一边。我们遇到了两群很棒的人。他们非常友好，还主动提出帮我们拍照。一位女士甚至说，她用我们的手机拍照时，照片不太清晰，所以她抽出时间用自己的手机拍了一张照片发给了我们。我们玩得很开心。 （原文） This place was jumping on a Wednesday. We went here a few days ago. I never been to that side of the big boat, always the other side. We encountered 2 groups of amazing people. Very friendly and offered to take a photo for us. The one lady even said that when she was taking a photo with our phone, it wasn’t coming in clear so she took the time out and took a photo on her own phone and send it to us. We had a great time.

（由 Google 翻译）美丽的自然风光，城市和湖泊的景色。 非常适合散步。在谷歌地图上很容易找到，如果您开车过来，停车是免费的。您也可以来野餐。 绝对是拍摄一些珍贵照片的绝佳地点。 （原文） Beautiful nature and view of the city, lake. Nice for a walk. Very easy to find on Google Maps and if you come by car parking is free. You can also come for a picnic. Definitely a beautiful place to take a few valuable photos.

（由 Google 翻译）这里风景优美。这里有摇滚名人堂、科学博物馆、布朗体育场和古德泰姆三号餐厅。那里还有一家不错的餐厅，但我们没去。 （原文） It's a beautiful part of the city. You have the Rock & Roll Hall of Fame. The Science Museum, Browns Stadium, and the Goodtime III in the same area. There is also a nice restaurant there but we did not check that out.

（由 Google 翻译）非常适合拍照，标志性的“克利夫兰”标志和市中心天际线构成了背景。下午6点左右去，还能看到美丽的日落。 周五和周六停车很不方便。 （原文） Great place to visit for the iconic picture with the "CLEVELAND" sign with downtown skyline in the background. Go around 6pm and you'll catch a beautiful sunset too. Parking is horrible on Friday and Saturday.

（由 Google 翻译）很高兴来到这里，很酷的地方，城市和摇滚名人堂的景色很美。步行即可到达市内其他很棒的场所……周围人很多，而且看起来很安全。在你们的城市玩得很开心，现在我要去摇滚名人堂了，非常感谢，希望再次见到你们，继续努力！ （原文） Glad to be here,, cool place,, nice view of the city and the rock and roll hall of fame. Walking distance in the city to other cool venues around...lots of people around and seem to be a safe area had a lot of fun in your city,on my way to the rock and roll hzll of fame now,,, thNks a whole lot and hope to se y'all again,,,keep up the great work

（由 Google 翻译）克利夫兰和伊利湖的景色非常美丽，非常宁静，适合坐下来观看或做任何你想做的事情 （原文） Very fabulous view of Cleveland and lake Erie very peaceful just to sit and watch or do what ever you want to do there

（由 Google 翻译）观看飞机起飞和降落的好地方。景色优美，值得一游。建议在阳光明媚的日子前往。🌇 （原文） Great place to see planes take off and landing. And beautiful place to visit. Recommend going on a sunny day. 🌇

装修很老，噪音很大 紧挨着高速和球场

（由 Google 翻译）我不明白为什么这家酒店的评价这么低。只住了三个晚上，体验非常棒。地理位置无与伦比，就在 I-90 旁边，Progressive Field 球场对面。前台工作人员友好高效。房间空调稳定，整体非常安静。停车有点不方便，每晚 20 美元，第一天晚上我们看完音乐会回来，停车场已经完全停满了。工作人员不得不出来清理多余的停车场，从这里到大堂要走一段路。另外，办理入住时前台人员只批准了我一个晚上的停车，而不是我原本打算的三个晚上，所以第二天，停车场的酒吧开不了门，我不得不坐在那里手忙脚乱地想怎么回到停车场。幸运的是，工作人员很快就解决了这个问题，所以这不是什么大问题。而且，价格非常合理（大约 130 美元/晚）。值得推荐。 （原文） I don’t understand the low reviews for this place. just stayed for 3 nights and had a great experience. Location is unbeatable. right off of I-90. directly across the street from Progressive Field. friendly/efficient front desk staff. rooms with solid AC and overall very quiet. Parking is a bit of a miss, it’s $20/night and the first night we came back from a concert and the lot was completely and absolutely full. staff had to come out and open up the overflow lot which was a hike to the lobby. also, the front desk person at check in only approved my parking for one night instead of the 3 that i was staying, so on the second day, the lot bar wouldn’t open and i sat there having to scramble to figure out how to get back into the lot. luckily this was rectified very quickly by the staff so not a huge deal. also, rates were very reasonable (around $130/night). would recommend.

（由 Google 翻译）把车停到酒店门口时，我有点担心。这家酒店真的不能以貌取人。酒店看起来破败不堪，内部装修也确实需要翻新和现代化改造。 出现了几个问题。 1. 我周三下午2点左右入住，填写了他们的车辆登记表。周四下午2点左右，我开始收到短信，说我的停车时间已过期，需要刷信用卡才能顺利出站。前两条我都忽略了，但2点25分收到第三条时，我去了前台。前台的工作人员告诉我不要刷卡，不要理会。我解释说这很烦人，而且我在25分钟内已经收到了3条这样的短信。他的解决办法是让我回复“停”，他向我保证一切都会好起来。我相信了他的话。 周五早上8点15分，我去办理退房手续。我把车停到出口车道，停车费显示我欠了30美元，停车时间是18小时3分钟。我试着扫描二维码，也给号码发短信求助，但什么也没发生。于是我回到酒店，在前台登记，她让我回去帮她开。我照做了，但门还是没开。我感觉等了10分钟，但实际上等了3分钟，后面还排着队，我给酒店打了电话，他们才让我下车。 2. 早餐——我从现做菜单上点菜，忽略了自助餐。我的煎蛋卷确实是现做的，但我看到“厨师”从自助餐里舀土豆，还从自助餐里把几根火鸡香肠扔到我的盘子里。我当时应该说出来，但说也许没那么糟糕。结果确实很糟糕。土豆已经没那么脆了，而且肯定在自助餐里放了好久。火鸡香肠也一样。菜单上提供了猪肉香肠或火鸡香肠的选择（我点了猪肉香肠），还说会配红皮土豆。所以我对炸土豆和火鸡香肠很失望。服务员收下我的盘子时，我跟她提到了这一点，她只吃了煎蛋卷，只剩下几个没吃完的土豆和半根火鸡香肠。她只是问鸡蛋新鲜不新鲜。 虽然位置很好，就在杰克酒店附近，但我不确定我是否会再次入住这里。 （原文） I was a little concerned pulling up to the hotel. It definitely is a don’t judge a book by its cover situation. It looks run down, the interior could use some updating and modernization for sure. A couple issues that popped up. 1. I checked in around 2pm on Wednesday and filled out their car form. Around 2pm on Thursday I started getting texts that my parking was expired and I needed to enter a credit card to ensure it was a smooth exit. I ignored the first 2, but when I got the third at 2:25 I went to the desk. The guy working it told me not to enter a card and ignore it. I explained it was annoying and that I had received 3 in 25 minutes. His solution was for me to reply “stop” to the text and he assured me I’d be all set. I took him at his word. At 8:15am on Friday I went to check out and leave. I pulled up to the exit lane and the thing said I owed $30 for 18 hours and 3 minutes of parking. I tried scanning the QR code and texting the number for help, but nothing happened. So I went back to the hotel and checked in at the desk and she told me to go back and she’d open it for me. I did that, but it still didn’t open. After waiting what felt like 10 minutes but was 3 and with a line forming behind me I called the hotel and only then did they let me out. 2. Breakfast - I ordered from the made fresh menu and ignored the buffet. My omelette was indeed made fresh, but I watched the “chef” scoop potatoes from the buffet and throw a couple of turkey sausages from the buffet onto my plate. I should have spoken up then, but said maybe it’s not that bad. Well it was. The potatoes had lost their crunch and were definitely sitting in the buffet for awhile. Same for the turkey sausage. The menu gave an option of pork or turkey sausage (I ordered pork) and said it came with red skinned potatoes. So I was disappointed with the fried potatoes and turkey sausage. I mentioned this to the waitress when she took my plate and only the omelette had been eaten save for a few of the old potatoes and 1/2 a turkey sausage link. Her reply was to ask if the eggs were fresh. Despite the great location by The Jake, I’m not sure I’d stay here again.

（由 Google 翻译）员工热情友好，乐于助人。大堂很漂亮。地理位置便利。停车方便。房间一般，门卡住了，百叶窗也坏了，但是床太舒服了。可能太舒服了。我一躺下，一半的计划就泡汤了。 （原文） The staff is friendly and helpful. The lobby is beautiful. The location is convenient. The parking is easy. The room was pretty mid. Door stuck and the blinds were broken, but the bed is so comfortable. Maybe too comfortable. The minute I laid down half my plans went out the window.

（由 Google 翻译）对酒店本身没什么可抱怨的。不过，入住前请务必谨慎。大约有17辆车的车窗被砸碎了。没有东西被拿走，但每个人都有一些需要申请保险理赔。酒店显然不承担责任，而且他们也非常乐意退款，但这种情况本应得到避免。前一天晚上还有一辆车被盗，今天才找回。以后不会再住这里了。 （原文） Absolutely no complaints about the actual hotel However, be WEARY and CAUTIOUS before staying here. Around 17 cars had their windows smashed out. Nothing was taken but everyone has some to file some insurance claims. Obviously the hotel isn’t liable and they were very accommodating with refunds, but this should have been prevented somehow. Another vehicle was stolen the night before and returned today. Won’t be staying here again.

（由 Google 翻译）一开始因为位置和外观朴素，我们有点犹豫。然而，一进去就发现它干净整洁，维护得很好。工作人员非常友好热情。我特别喜欢这里的停车场，进出只需20美元，而市中心其他酒店的停车费要35到60美元！！！！ 床太棒了！！超级舒服，闻起来很清新！！ 我对酒店很挑剔，我一定会再住这里的！！ （原文） Was a little unsure about it at first because of the location and modest look of the exterior. However, once inside we found it to be clean and well maintained. The staff was exceptionally friendly and helpful. I especially liked the in and out parking which was only $20 as compared to the other downtown’s price of $35 to $60!!!! The bed was AMAZING!! So, so comfortable and fresh smelling!! I’m very particular about hotels and I would definitely stay here again!!

（由 Google 翻译）位置不是问题，问题在于有太多事情要做。前台服务员全程都非常有礼貌和专业。同样，问题不是出在房间。被子上有污渍，所有沐浴露都用完了，或者几乎用完了，只有一套毛巾，没有多余的东西（包括毯子），淋浴间里有一块揉皱的用过的毛巾。我和前台谈过了，他们保证我们去吃晚饭后会有人打扫整个房间。5个多小时后我们回来，以为房间已经打扫过了，我们发现咖啡壶旁边放着多余的床单，仅此而已。什么都没动过。我们决定顺其自然。我的意思是，我们只在这里住一晚。然后，客房服务人员在晚上10点30分来敲门，为我们不在时没有打扫房间道歉，他们给了我们一些毛巾和一张早餐券。太棒了。该上床睡觉并锁好门闩了，猜猜是什么坏了？来吧，伙计们。收拾好你们的东西 （原文） The location wasn't the issue. So many things to do. The front desk attendant was very polite and professional the entire time. Again, not the issue. The issue was the room. There was a stain on the comforter, all of the shower gels were empty, or just about, there was only one set of towels, no extra anything (including blankets), and a crumpled up used wash cloth in the shower. I talked to the front desk, and they assured me someone would clean the whole room after we left for dinner. Upon returning 5+ hours later, assuming the room was cleaned, we find extra linens placed by the coffee pot, and that was it. Nothing had been touched. We decide to roll with the punches. I mean, we're only here for one night. Well then housekeeping comes and knocks on the door at 1030pm to apologize for not attending to the room while we were gone, and they have us some towels and a breakfast voucher. Cool. Time to go to bed and lock the deadbolt, and guess what's broken? Come on, guys. Get your stuff together

（由 Google 翻译）我们在万豪酒店预订了婚礼酒店房间，Melanie 非常容易沟通，而且非常灵活。房间非常干净宽敞。我们还预订了一间准备会议室，供女孩们准备，我们非常喜欢。会议室很大，每个人都感觉很放松。Melanie 甚至特意在房间里准备了迷你冰箱和烤面包机供我们使用！代客泊车服务非常轻松，工作人员很快就帮我卸下了满载的车。我们强烈推荐您在这里预订婚礼酒店房间。 （原文） We booked a hotel block at the marriott for our wedding and Melanie was so easy to work with and very flexible. The rooms were very clean and spacious. We booked a getting ready conference room for the girls to get ready in and loved it. It was huge and everyone felt relaxed here. Melanie even made sure to have a mini fridge and toaster in this room for us to use! The valet parking was stress free and the staff was quick to help me unload my (fully packed) car. We would definitely recommend booking your hotel block for your wedding here.

（由 Google 翻译）我在这家酒店度过了一段非常愉快的时光，尤其是上个周末和两位员工——切尔西和安德烈——的相处。 切尔西帮我办理了这家漂亮的酒店的入住手续，我非常高兴。我立刻跟切尔西解释，如果能安排我住在离我家某位家庭成员远一点的楼层，我会非常感激。这位家庭成员也即将参加我家的婚礼，而且过去曾对我进行过情感虐待……而且很难和他相处，我非常想尽可能地避开他。切尔西立即处理了这个问题，问我喜欢看湖景还是看城市，然后把我安排在一间可以俯瞰伊利湖的迷人房间……这离她安排的另一位第二天入住的家庭成员的房间非常远。她处理了系统中的所有记录，所以整个过程非常顺畅。切尔西非常理解我的处境，并尽其所能确保我在酒店感到舒适和安全。 此外，切尔西散发着积极向上的气息，我能感受到她对顾客的关怀。她对工作充满热情，而且非常认真。入住酒店期间，她让我感觉自己像个公主，感受到无微不至的关怀。 周六晚上婚宴结束后，我正准备回房间，路过前台时，也看到了她，当时我也有同样的感受。她记得周四发生的所有事情，还问我情况如何。这再次展现了她对我和酒店的关心。 此外，我所有见过切尔西的家人都说了同样的话——她令人愉快，散发着积极向上的气息。 切尔西是一颗宝石，她为我创造了一次彻底改变酒店的体验！ 还有一位员工，安德烈，每次开门，或者每天早上上班前在健身房见到他，他都非常友善。他非常积极乐观，也很关心酒店的顾客。他还竭尽全力确保我们在酒店里得到所需的一切，并感到舒适自在。 其他与他互动的家人也给出了同样的反馈。 最后两点：这家酒店的健身房太棒了。它真的应有尽有，甚至更多……而且酒店的位置绝佳！ 我对这家酒店的体验非常满意，一定会再次入住！ （原文） I had an incredibly positive experience with this hotel, and in particular with two of its employees this past week/weekend- Chelsea and Andre:) I had the pleasure of having Chelsea check me in to the beautiful hotel.. and I immediately explained to Chelsea that I would be most grateful to be put on a floor far away from a certain family member who would be coming to the same family wedding I would be attending, and who in the past had been emotionally abusive to me... and difficult to be around for all of the family, and who I wanted to avoid like the plague if possible. Chelsea immediately handled the situation, asked me my preference for overlooking water or city, and put me in a charming room overlooking Lake Erie… that was super far away from where she put the other family member who would be checking in the following day. She handled all the notes in the system so the process was seamless. Chelsea was totally empathetic about the situation and made it her mission to make sure I felt comfortable and emotionally safe in the hotel. Furthermore, Chelsea emanated such a positive attitude, and I could just sense how much she cared about her customers. She is clearly passionate about her job- and it’s clear she takes it very seriously. She made me feel like a princess while I stayed at the hotel, and I felt so cared for there. I had the same experience when I saw her after the wedding reception ended on Saturday night and I was heading to my room for the night and I passed the front desk. She remembered all details from Thursday and asked how things were going for me. Again, showing just how much she cared about me and the situation. Also, all of my family members who met Chelsea said the same thing- she is a delight and that she radiated positivity. Chelsea is a gem and she created a game changing experience for me at the hotel! Also another employee, Andre was just so kind every time he opened the door at the hotel or when I saw him at the gym early in the morning before his shift started each day. He is so positive and also cares about the customers at the hotel. He also went the extra mile to make sure we all had what we needed at the hotel and that we were comfortable there. Other family members who interacted with him had the same feedback. Two final things- the gym is so fantastic at this hotel. It truly has everything you need and more... and the location of the hotel is prime! Super happy with my experience at this hotel and would definitely stay here again!

（由 Google 翻译）我是万豪会员，所以每次度假，他们总是我的首选。这家酒店两天的价格比我研究过的其他酒店都高，这也没问题，毕竟万豪酒店应该都挺好，对吧？错了！我印象很差。房间设施老旧。浴缸不干净，上面有老旧痕迹，可能根本擦不掉。空调噪音很大，像是下雨一样。水槽塞子卡在了底部，水槽里积水。客房服务人员“打扫”房间时，没换我的枕套，以为我不会注意到，结果我注意到了。床头板上也有污渍。我对房间的条件彻底失望了。通常我住万豪酒店，都会因为是会员而获得一些额外福利，比如餐厅折扣……什么都没有！不用说，如果我决定再来克利夫兰看比赛，我肯定不会住在这里。 （原文） I'm a Marriott member so when I vacation, they are always my first choice. The price was higher for 2 days than any other places I researched, which was fine because you expect the Marriott to be nice, right? WRONG! I was not impressed. The rooms are outdated. The bathroom tub was not clean, it had old marks that probably can't even come out. The AC unit had a loud noise that sounded like it was raining. The sink stopper was stuck in the down position so water was pooling in the sink. When housekeeping "cleaned" the room, they did not change my pillowcase, thinking I wouldn't notice, but I did. The headboard had stains on it as well. I was thoroughly disappointed in the conditions of the room. Usually when I arrive at a Marriott, I'm given perks like discounts at the restaurant for being a member...nothing! Needless to say, I won't be staying here if I decide to come back to Cleveland for a game.

（由 Google 翻译）这家酒店太棒了！作为一名空乘人员，这正是我在克利夫兰最想待的地方。酒店环境优美，房间超级干净，员工也热情周到。宾客服务人员安德烈热情地接待了我，我当时就感觉很放松。真是太好了🤗 酒店位于市中心，去哪儿都很方便。免费洗衣服务也让我很满意。而且我喜欢睡觉，所以安静的环境对我来说至关重要。总之，我对这家酒店没有任何不满，满分10分！ （原文） What a great Hotel. As a FA this is where I wanna be in Cleveland. This hotel is beautiful the rooms are super clean and the staff are wonderful. Guest service Andre greeted me and I was just chilling. So Nice🤗 the hotel in the heart of the downtown so everything is close by. Also complenty laundry was a plus for me. Plus I like to sleep so the quiet is a must n I definitely had no complaints 10 out of 10!

（由 Google 翻译）我们最近在 Key Tower 的万豪酒店举办了女儿的婚礼。住宿条件非常棒。我们遇到的每个人都非常友善，不辞辛劳地帮助我们或解答我们的疑问。房间非常干净舒适，是我住过的最好的酒店之一。 我要特别感谢以下酒店员工： Andre、Mary、Miya、Bob Megazzini、Cal Elaban 以及其他许多竭尽全力让我们拥有难忘住宿体验的员工。 这家酒店地理位置优越，适合参加克利夫兰的活动， 值得入住！ （原文） We recently stayed at the Marriott at Key Tower for our daughters wedding. The accommodation's were absolutely outstanding. Everyone we encountered was so very kind and went out of their way to help us or answer our questions. The room was very clean and comfortable, one of the best hotels I have ever stayed at. I would like to especially thank the following hotel employees: Andre, Mary, Miya, Bob Megazzini, Cal Elaban and some many others that went out of their way to make our stay unforgettable. This Hotel is a great location when attending events in Cleveland and worth the stay!!

（由 Google 翻译）房间舒适，服务和设施一流。我很喜欢他们24小时开放的小吃吧，为酒店客人提供免费饮料、小吃、新鲜咖啡、意式浓缩咖啡和茶吧。酒店入口非常豪华，地理位置优越，视野开阔。 （原文） The rooms are comfortable, the service an amenities excellent. I love that they have a snack bar room available 24/7 to hotel guests fully stocked with complimentary beverages, snacks, fresh coffee, espresso & a tea bar. The hotel entrance is quite posh and the location is perfect with great views.

（由 Google 翻译）我们为克利夫兰的一场婚礼预订了一批房间，这家酒店完全超出了我们的预期。非常干净，地理位置也绝佳。员工服务一流，热情友好，随时准备提供帮助。预订这家酒店绝对不后悔。 （原文） We booked a block of rooms for a CLE wedding and this hotel exceeded all our expectations. Very clean and a wonderful location. Staff was awesome. Very friendly and always available to help. No regrets in booking this hotel.

（由 Google 翻译）工作人员超级好！早餐很丰盛，让人吃饱。房间干净整洁。（不过床垫肯定需要换了！！）浴室干净宽敞，提供免费洗浴用品。热水浴缸一直在维修，有点失望。（应该把泳池关掉，好好清洁一下，因为那里有很多污垢，水也很浑浊。）总的来说，价格合适，入住体验很棒。 （原文） The staff were super nice! The breakfast is plenty to fill you up. The rooms are nice and clean. (Could definitely use a new mattress though!!) Bathroom was clean and spacious with complimentary supplies. Disappointed that the hot tub was under maintenance the entire time. (Should close the pool and give it a good clean, as there was a lot of grime and the water was really cloudy.) Overall, nice stay for the price.

（由 Google 翻译）抵达后被告知没有泳池或热水浴缸，我们四个月前就因为这个原因预订了，前台却说，哦，好吧，我不能免费给你，因为你是用积分支付的！积分不是免费的，我们花了几百美元才用了4万积分，而且淋浴没有热水，水压很差，床和枕头也很糟糕，马桶冲不了水。983房间。离开时，我们收到了一张78美元的停车罚单，因为我们把车停在了酒店停车场！！ （原文） Upon arrival was informed no pool or hot tub and we booked this 4 months ago for that reason and front desk says oh well I can’t comp you because you paid with points! Well points aren’t free we had to spend hundreds of dollars to use 40,000 points then there was no hot water in the shower no pressure terrible bed and pillows and toilet wouldn’t flush. Room 983 And upon leaving we get a $78 parking ticket for being parked in the hotel parking lot!!

（由 Google 翻译）我们没有在这里住宿，只是在从克利夫兰霍普金斯机场出发时把车停在这里。停车场不太安全，而且有点破旧。为了确保停放车辆的安全，他们晚上会封锁入口。接驳车也比较破旧，而且不是很干净。主要有三个优点：1）这个停车场的价格只有普通机场外停车场的一半，64美元而不是126美元。2）接驳车很准时，我回来的时候，他不到5分钟就到了机场。3）接驳车司机（下午和晚上）非常友善、礼貌，往返都很热情。4）我的车停了9天，没有任何问题。 （原文） We did not stay here but used it for parking while we flew out of Cleveland Hopkins. The lot is not secure and is a bit run down. They block the entrances at night to keep parked cars safe and secure. The shuttle van is run down and not extremely clean. The three main pluses: 1.) This lot was half the price of a regular off airport parking. $64 instead of $126. 2.) The shuffle was timely and when I returned, he was at the airport in less than 5 minutes. 3 ) The shuttle driver (afternoon and evening) was extremely kind, courteous and friendly both coming and going. 4.) My car had no issues while it was parked for 9 days.

（由 Google 翻译）我们到达时，外观还不错，干净，气味宜人，安静。小庭院很可爱。问题是……热水，第一天有热水。第二天早上我们想洗澡时，却完全没有热水。我让热水放了30分钟，然后不得不打电话给前台，打完电话后，我们突然就有热水了！第二个问题……免费早餐不是免费的！我们预订了提供免费早餐的房间，到了早餐时间，他们却要收12.99美元，这根本不值得免费！第三个问题……凌晨2点，我们被吵醒了，当时我们听到有人试图开门！他们把刚入住的人的房卡上的房间号写错了！ 这不是一家3.5星级酒店！虽然可以接受，但我绝不会再住这里，也不会推荐给任何人！ （原文） When we arrived the appearance was ok, clean, smelled nice, quiet. Cute little courtyard. The problems.....hot water, the 1st day we had warm water. Next morning when we wanted to shower we had absolutely no hot water. I let it run for 30 minutes before I had to call the front desk & suddenly we had hot water after the call! 2nd problem....Free breakfast was NOT FREE! We booked the room with free breakfast & when breakfast time came they were trying to charge $12.99 for a breakfast that wasn't even worth being free!! 3rd problem....we were woken up at 2 am when we heard the door trying to be opened! They had wrote the wrong room number on someone's key card that just checked in! This is not a 3.5 star hotel! It was doable but I will never stay again or recommend it to anyone!

（由 Google 翻译）他们网站上明明写着早餐免费，结果早餐却要收费。没有热水。泳池关闭了。公共区域香水味很重。 除了大堂，其他地方都相当破旧。 不过，有些员工态度还不错。 （原文） They charge for the breakfast their own website claims is free. No warm water. Pool was closed. Very perfumed common areas. Besides the lobby everything was pretty rundown. Some staff were nice though.

（由 Google 翻译）酒店距离机场约5分钟路程。酒店每25分钟一班往返机场。房间和浴室干净宽敞，无可挑剔。酒店员工热情友好，乐于助人。 唯一的缺点是附近没有什么可吃的或可看的，因为酒店地处偏僻。 地铁站步行约10分钟即可到达。交通便利，只需出酒店右转，沿着大道一直走，直到看到指示牌即可。 （原文） l hotel está a unos 5 minutos del aeropuerto. El servicio de traslado son cada 25 minutos tanto para ir como para regresar. Las habitaciones y el baño son impecables en limpieza y en tamaño. El personal de hotel es encantador y siempre te ayudan. Por ponerle una pega sería que no hay nada alrededor para comer o ver ya que está en medio de la nada. La parada de metro está a unos 10 minutos andando no tiene pérdida llegar ya que es salir del hotel girar a la derecha y andar la avenida hasta ver el cartel.

（由 Google 翻译）这跟我以往住过的温德姆酒店完全不一样。员工服务水平参差不齐。办理入住时，前台员工热情接待，让我感觉宾至如归；但之后，他们却让我感觉好像我在打扰他们。酒吧和清洁人员的服务都很棒。不过，酒店里似乎有很多住客长期居住在那里。装潢略显过时，电梯也感觉不太安全。我以后不会再入住这家酒店了。另外，房间里的冰箱制冷效果很差，而且没有微波炉。 （原文） This is not the Wyndham I’m use to staying at. The staff was hit or miss, when I checked in I was greeted and made to feel welcomed, the front desk staff after that made me feel like I was inconveniencing them. The bar staff was great as well as the cleaning staff. But it appears that many of the residents in the hotel were living there permanently. The decor is slightly out of date and the elevator seems a little sketchy. I will not be staying at this hotel again. Also the refrigerator in the room barely got cold and there was no microwave in the room.

（由 Google 翻译）因为需要在克利夫兰诊所待几天，所以住在这里，我们对这次住宿非常满意！这里应有尽有，员工也非常友好（尤其是餐厅的Michael）！一切都非常干净，闻起来超级干净！！！室内泳池太棒了！代客泊车服务人员也是一流的！！！他们总是那么友好，乐于助人。从早上5点到晚上10点，每15-20分钟就有一班班车去诊所，真是太棒了！！！我们一定会再来的！ （原文） Stayed here because we needed to spend a couple days at Cleveland Clinic and we could not have been happier with our stay! They have EVERYTHING we needed and the staff was so friendly (especially Michael at their restaurant)! Everything was so clean and smelled super clean!!! The indoor pool was fantastic! The valet staff is top notch too!!! They were always so nice and helpful. There’s even a shuttle to the clinic every 15-20 min from 5:00am- 10:00pm which was AMAZING!!! We will absolutely be back!

（由 Google 翻译）我们这次来克利夫兰是为了带我父亲去克利夫兰诊所做检查。在附近所有酒店中，这家绝对是最实惠的。员工非常友好。酒店干净整洁，装饰简洁雅致。我唯一不满的是，所有餐饮都比较贵。而且，代客泊车每天要25美元。最近的非代客泊车地点每天10美元，但需要走一段路。不过，酒店提供免费班车，往返克利夫兰诊所非常方便。我想，这多少弥补了停车费的不足。总而言之，这次入住体验很愉快。 （原文） We had to come to Cleveland for my Dad to have testing done at the Cleveland Clinic. Out of other hotels in the area this was definitely the most affordable. The staff has been very friendly. It's clean and has simple, nice decor. My only complaint is that every food and drink option is kind of expensive. Also it is $25 a day to use their valet parking garage. The nearest non valet option is $10 a day and you have to walk a bit. They do have a free shuttle service that makes getting to and from Cleveland clinic a breeze. That does kind of make up for the parking expense I guess. All in all our stay has been a pleasant one.

（由 Google 翻译）我们每年都会在这里住几次。工作人员很棒，也很热情。几乎所有房间都翻新过，而且通常比大多数酒店都干净。我们从未遇到过任何虫害问题，酒店内的餐厅也很不错。泳池水有时很冷，但最近水温变暖了。 （原文） We stay here several times a year. Staff is great and accommodating. Nearly all rooms have been renovated and usually cleaned better than most hotels clean. We've never encountered any bug issues and the on-site restaurant is good. Sometimes the pool water is cold, but recently warmer.

（由 Google 翻译）我姐姐在克利夫兰诊所住院期间，我在这里住过很多次。医院有班车接送，交通非常便利，前台接待也总是热情友好。酒店设施一如既往地干净，床也很舒服。唯一的缺点是浴室镜子上的灯光——不利于化妆，但我发现很多酒店都会在镜子周围设置这种灯光——但不够亮——没有考虑到女性的需求。 （原文） I have stayed here many times while my sister was a patient at the Cleveland Clinic. Getting to and from the hospital is a breeze with the shuttle service and the front desk reps are always very pleasant and accommodating. The facility is always very clean and beds are comfortable. The only negative is the lighting on the bathroom mirror - not conducive to putting on makeup, but I have found a lot of hotels are going to this type of lighting around the mirrors - just not enough - did not have women in mind.

（由 Google 翻译）虽然我最近没怎么去餐厅吃饭，但多年来，即使是简单的汉堡和薯条套餐，我也一直很享受他们带来的惊喜。他们还提供很棒的饮品，供您晚上放松身心。 高档酒店应有尽有，包括停车场和往返接送臭名昭著的医疗服务的班车服务！ （原文） Although I haven’t been to restaurant lately, for years I have enjoyed their culinary surprise even with the simple burger and fries meal. They also offer excellent drinks for evening unwinding. Everything you’d expect from an upscale hotel including vehicle parking and a continuous round-trip shuttle service for the infamous medical services!

（由 Google 翻译）跟我预想的四星级酒店房间不太一样。预订了3人间，结果他们给了我们2人份的毛巾。我们住的第一个房间漏水，不得不换房间。第二个房间的浴缸排水不畅。我老婆拔了好几磅别人的头发才把浴缸里的水排干。总是要找清洁工要毛巾，甚至还要打扫房间。在克利夫兰诊所待了整整两天，房间还是没打扫干净。 （原文） Not what I expected for a 4 star hotel room. Scheduled for 3 people. They gave us enough towels for 2 people. Water leaking in first room we had. Had to change rooms. Second room water would not drain in tub. My wife pulled over a pound of others people hair to get it drained. Always chasing down cleaning people to get extra towels or even get your room cleaned. Spent 2 full days at Cleveland clinic and room still not cleaned either day.

（由 Google 翻译）经常住在这里。这里人很多，就在克利夫兰诊所园区内。房间和浴室总是很干净。餐厅提供披萨、三明治和一些晚餐。附近没有免费停车位，所以只能选择克利夫兰诊所巴士或代客泊车。代客泊车对我来说一直都很好。 （原文） Regularly stay here. It is a busy place, right on the Cleveland Clinic campus. Rooms are always clean as are the bathrooms. The restaurant has pizza, sandwiches and some dinner items. No free parking close so C.C. bus or valet is only parking option. Valet has always worked well for me.

（由 Google 翻译）如果我能把这家酒店评为“地狱酒店”，我一定会给五星。真搞不懂管理层怎么敢收我们付的钱。他们广告上的照片和我们看到的完全不一样！房间破败不堪，地板甚至都没吸尘，浴缸里还有头发，浴室里某种架子断了就散落在地上，马桶在另一个房间里，还有一根晾衣杆？不过幸运的是，没有臭虫。我们肯定查过了！我租了一间四人房，我觉得他们只是把我们安排在了另一间空余的房间里。看起来更像是一个用来储藏的房间！大堂凌乱不堪，拖把桶摆在眼前。到处都是垃圾。半夜或清晨，我们头顶上传来声音，听起来像是有人在打扫房间或做地板操。糟糕的体验，我因为噪音和害怕虫子爬到我身上而彻夜难眠，虽然我什么也没看到。我向前台投诉了房间状况，得到的解释是他们正在装修！不用说，我很后悔住在那里，而且我觉得我花了太多钱住在克利夫兰机场附近，第二天赶飞机，这被我占了便宜。我想我最后时刻预订的酒店，在金钱和质量上都付出了代价。 （原文） If I could rate this as a "hotel from hell", I would give it 5 stars. Don't even know how the management has the audacity to charge what we paid. The pictures in their ad do not even come close to anything we saw! The room was run down, floor not even vacuumed, hair in bathtub, some kind of shelf disconnected laying on floor in bathroom, toilet in another room with a pole to hang clothes?, but luckily, no bed bugs. We definitely checked! Rented a room for four and I think they just put us in the extra spare room available. Looked more like a room used for storage! Lobby was unkempt with mop bucket in plain view. Trash everywhere. In the middle of night or early morning, sounds were coming from above us and sounded like someone was cleaning room or doing floor gymnastics. Terrible experience and got no sleep because of the noise and fear of bugs crawling over me, although none were seen. Complained to the desk about the condition of the room and was given explanation that they were in the middle of remodeling! Needless to say, I am sorry that I stayed there plus I feel I was taken advantage of in paying too much to stay near Cleveland Airport for a flight next day. I guess I paid the price monetarily and in quality for making last minute reservations.

（由 Google 翻译）为了手术，我租了一间靠近医院的房间。照片和房源信息显然都是几年前的，而且完全是假的。酒店破败不堪，垃圾遍地，停车场也很糟糕。走廊昏暗、肮脏、肮脏，地板上满是泥土、灰尘、烟头和垃圾，还有破损的家具和床垫。天花板上挂着的出口指示牌也坏了。我们立刻打电话想换个房间，但附近找不到空房，也找不到价格合适的房间。至少床看起来还算干净。房间里没有冰箱（不得不扔掉那些“最后一顿”留下的美味又昂贵的食物），电视没有信号，没有洗漱用品，只有两条破旧的毛巾。大堂不提供早餐，甚至连咖啡都没有。浴缸底部像海绵一样，卫生纸架坏了，没有杯子，也没有冰块。我害怕脱鞋，手术前绝对没有精神饱满、精神饱满地去医院。这绝对是我人生中最糟糕的住宿体验！ （原文） Rented a room to be near the hospital for surgery. Pictures, listing obviously years old and completely false. Hotel site was rundown, lots of trash, terrible parking lot. Hallway was dark, dingy, filthy, with mud, dust, cigarette butts and trash on the floor, and stacked with broken furniture, mattresses. Exit signs hanging broken from the ceiling. We immediately tried to call and get a room elsewhere, but could find nothing close by that was available or anywhere near affordable. At least the bed appeared clean. No fridge in room, (had to throw away delicious expensive "last meal" leftovers,) tv had no reception, no toiletries, only 2 very shabby towels. No breakfast or even coffee offered in lobby. Bottom of the tub was spongy, toilet paper holder broken, no cups, no ice available. Feared taking off my shoes, and definitely didn't head for the hospital feeling rested or clean before my surgery. Absolutely the worst lodging experience of my life!

（由 Google 翻译）我通常都会选择相信别人，但这次，所有留下差评的人都说得对。太可怕了！ 垃圾堆在外面，水槽下发霉。我不到一个小时就搬走了。墙上有洞，地毯上还有狗毛。我不得不赶紧去做除臭虫/虱子治疗以防万一。 我打算带孩子出去之前顺便去那里做作业，但无线网络坏了，这导致我提交申请的时间延误，而且由于这种情况，我不得不取消带孩子的计划，这又让我多花了不少钱。 市政府应该立即调查并谴责。 服务五星好评，前台女士人很好，只是需要找份工作。请对她好一点。 （原文） I usually give the benefit of the doubt, but this time, everyone leaving a negative review is correct. Horrendous! Trash piled outside, mold under the sink. I was out within the hour. Holes in the wall, dog hairs in the carpet. I had to rush to get bed bug/lice treatment as a precaution I stopped in to do homework before trying to take my child out, but the wifi didnt work, which now causes delays on my end for submissions and had to cancel plans with my kid given the situation, causing me more money The city should investigate and condemn immediately 5 stars for service, the lady at the front desk was amazing and she just needs a job. Be nice to her

（由 Google 翻译）这家酒店或庇护所根本不值得评级，因为根本没什么可评级的！！！那里太糟糕了。温德姆让自己颜面扫地，需要立即拆除重建这栋垃圾建筑！床在地上！地毯脏兮兮的！从外面看都很糟糕！停车场上好几个大坑！！怎么会有人想在这么脏乱的建筑里工作！！！太恶心了！现在，在你们把这些房间预订给任何人之前，你们都需要让他们亲自看看房间！你们都很清楚，你们不应该把这些房间租出去，然后你们又说除非我们和经理谈谈，否则我们拿不回钱，我们实际上会给经理发邮件，但这要花很长时间。 （原文） This hotel or shelter doesn’t deserve to be rated cause there’s nothing to rate!!! It was horrible there. Wyndham is making themselves look bad and needs to immediately get this trash of a building demolished and rebuilt! Bed on the floor! Carpet dirty! It doesn’t even look nice from the outside! Multiple major pot holes in the parking lot!! How do anyone want to work at this dingy building!!! It’s disgusting! Now before y’all reserve these out to anyone y’all need to let them personally see the room! Y’all know darn well y’all shouldn’t be rent these rooms out then y’all saying we can’t get our money back unless we talk to the manager we’ll actually email the manager which will take forever

（由 Google 翻译）如果可以的话，我绝对会给这家酒店零星。网上的照片我估计是刚建好的时候拍的。可惜我没有拍照，因为我们决定不住房间就离开。整个酒店弥漫着烟味和霉味。设备坏了，空调坏了，门把手一会儿能用，一会儿又坏了。窗帘已经干腐烂了，还有破洞。前台工作人员极其粗鲁。我进房间后只想洗个澡，然后就决定退房了。千万别来！千万别来！ （原文） If I could I would give this hotel 0 stars. Don’t trust the pictures on the web I think they are from when the place was built. Unfortunately I didn’t take pictures because we decided to leave without using the room. The entire hotel stinks like smoke and mildew. Broken fixtures non working AC, door handles work and then don’t. Window coverings are dry rotted and have wholes in them. The front desk clerk was extremely rude. All I wanted was a shower after going into the room and then decided to check out. Stay away! Far away!

（由 Google 翻译）我其实订这家酒店是误打误撞的，但这次经历真是让我大开眼界。如果你看过那些广告，比如一家人住在一家很差的酒店，然后换到一家不错的酒店，你就会明白。这家酒店比那家差劲十倍。首先不好的一点是停车场几乎空无一人，只有四五辆车。然后我一走进去，就闻到一股难闻的烟味。房间更糟糕。我立刻离开去找另一家酒店。有趣的是，前台的女士（她其实人挺好的）没有问我为什么要离开。她只是对我笑了笑，大概是在想“有人提前离开”吧。 （原文） I actually booked this hotel by mistake, but what an eye opening experience. If you ever see those commercial where a family stayed in a really bad hotel and then changed to a nice hotel. This hotel is 10 worse than that bad hotel. First bad sign is the parking lot is almost empty, only 4, 5 cars there, then when I walked in, there is a bad smoky odor. The room is even worse. I left immediately to look for another hotel. The funny part is the lady at the front desk (who actually is pretty nice) didn't ask me why I am leaving. She just gave me a smile, probably thinking "any one leaving early"

（由 Google 翻译）如果可以给零星，我一定会给。这家酒店太恶心了。里面一股难闻的香烟味。我的整个行李箱和衣服现在都闻起来像烟味。我坐下来去洗手间，却没有卫生纸。我看了看小衣柜，里面有一幅破碎的画和碎玻璃。我带着 6 岁的孙子，他可能会弄伤自己。浴室的墙上有洞。你可以看出，这家酒店的老板根本不在乎这些。他只想为这个肮脏恶心的环境收钱。从桌子后面到大厅，再到房间，一切都令人作呕。我还能闻到整个走廊里都有霉味。如果可以选择，千万不要来这里。 （原文） If I could leave 0 stars I would have. The hotel is disgusting. It smells like cigarettes so bad. My entire suitcase and clothes smell like smoke now. I sat down to go to the bathroom and there was no toilet paper. I looked in the little closet area and there was a broken picture in there with broken glass. I had my grandson with me who is 6 years old and he could have hurt himself. In the bathroom there were holes in the walls. . You can tell whoever owns this doesn't give a crap about it. All he wants to do is collect that money for a nasty disgusting environment. From behind the desk, to the halls, to the room it was disgusting. I could also smell mold in the air all throughout the hallways. Do not go here if you have options.

（由 Google 翻译）房间非常漂亮，而且很新。问题是它们不干净。淋浴间里全是头发，吹风机甚至都没放好，厨房区域也没拖地，到处都是东西。洗碗机坏了整晚都哔哔作响，因为要等到第二天维修，我可以忽略。门坏了需要维修，我也可以接受。我不得不来修理。但我永远无法接受的是客房服务人员的懒惰，他们不打扫房间，也不报告淋浴排水不畅的情况。他们每隔一天才打扫一次房间，所以我在医院工作后的第二天来的时候，他们把一堆毛巾扔在厨房的台面上，仅此而已。他们甚至懒得把毛巾收起来，也不倒垃圾，也不加咖啡…… （原文） The rooms are very nice and updated. The issue is they’re not clean. There was hair all in the shower, the hairdryer hadn’t even been put up, the kitchen area hadn’t been mopped, there was stuff spilled all over it. I can Overlook when the dishwasher isn’t working in is beeping all night because you have to wait until maintenance the next day and I can get over the fact that the door quit working and maintenance. Had to come fix it. But what I will never get over is the laziness of housekeeping to clean the room and report when the shower doesn’t drain. They only service your room every other day so I came in on day two after working the hospital and they threw a stack of towels on the kitchen counter, and that was it. Didn’t even bother to put them away didn’t take the trash didn’t refill the coffee…

（由 Google 翻译）酒店员工非常友善，离诊所很近，对我们来说非常方便，而且步行即可到达博物馆区。 我们预订了一间带沙发床的单间公寓，房间大小合适，如果需要的话，我们甚至可以自己准备一些食物。早餐虽然不算特别出色，但考虑到包含在房价内，也算可以接受。酒店提供室内停车场，在这个季节非常方便。 令我惊讶的是，房间里没有保险箱，这与我们住过的所有万豪酒店都不一样。另外，我也不确定他们的客房清洁服务是怎样的，因为酒店承诺每天都会清洁，但实际上并没有；应该是隔天清洁一次。 （原文） El personal muy amable siempre , la cercanía a la Clínica ideal para nosotros y perfecto para caminar cerca de la zona de los museos. Tomamos un estudio con sofá cama, de excelente tamaño con posibilidad de preparar algo de comida si queríamos. El desayuno no era excepcional pero considerando que estaba incluido en el precio estaba bien. Tiene estacionamiento cubierto ideal para esta época del año. Me sorprendió que la habitación no tuviera caja de seguridad como han tenido todos los Marriott en los que hemos estado y no sé cómo manejan el asunto de la limpieza en la habitación porque se suponía que debían hacerla todos los días y no fue así, debe haber sido día por medio

（由 Google 翻译）在我看来，Residence Inn 酒店满分。我父亲住院了，他们允许我延长入住时间，并且如果我提前退房，可以免费入住。工作人员很有礼貌，每次经过都会主动打招呼。床超级舒服，不像大多数酒店那样是胶合板床。欧陆式早餐美味可口，而且总是热腾腾的。酒店正后方停车场的前两层提供免费停车位，这真是五星好评。从现在开始，我来克利夫兰就住在这里了。 （原文） Residence Inn gets a ten out of ten in my book. My father was in the hospital and they allowed me to extend my stay with the option if I checked out sooner I wouldn’t be charged. Staff was polite, always saying hello whenever you passed them. Bed was super comfy, not a piece of plywood like most places. Continental breakfast was delicious and always hot. Tap on free parking in the first two levels of the parking deck located right behind the hotel tacks on that fifth star. It will be my place to stay in Cleveland from now on.

（由 Google 翻译）这大概是我第二次或第三次入住这家酒店了，每次的服务都非常棒。前台工作人员热情友好，并根据我的需求调整了房间。 房间很干净。其他区域也都很干净整洁。大堂舒适宜人，让人放松。 欧陆式早餐……就是欧陆式早餐而已。 我扣了一颗星，原因有二：第一，酒店位置有点偏僻，但也不算太差。如果你来这里有非常具体的原因，那这里就挺好——如果你在看这些评论，想必你已经知道原因了。第二，停车场是私人车库，但每晚收费22.50美元，考虑到酒店不在市中心，这个价格简直离谱。 （原文） This is my second or third time staying here, every time the service has been phenomenal. The front desk staff is/was friendly and worked with me to adjust my room to my needs. The rooms are clean. The other areas are clean and nice overall. The lobby is pleasant and relaxing. The continental breakfast is… a continental breakfast. I knocked a star for two reasons: one, the location is a bit abnormal but isn’t bad. It’s good if you’re here for a few very specific reasons - and if you’re looking at these reviews you already know those reasons. Two, the parking is a private garage but is 22.50 a night, which is obscene for not being downtown.

（由 Google 翻译）如果您要去世界闻名的克利夫兰诊所，这里绝对是您的理想住所。酒店和早餐都很棒，但真正让人惊喜的是班车司机穆罕默德·拉希姆 (Mohammad Rahim)。他对周边地区的交通非常了解，帮助我解决了行动不便的问题，还给了我他的手机号码，方便我和他协调回程行程。 （原文） This is the perfect place to stay if you are going to the world renown Cleveland Clinic. The property and breakfast are great, but the real difference maker is Mohammad Rahim, the shuttle bus driver. He is extremely knowledgeable about getting around the area, helped me with my mobility difficulties and gave me his cell phone number so I could coordinate my return trip with him.

（由 Google 翻译）我选择这家酒店是因为它的位置，就靠近凯斯西储大学 (CWRU)、休斯顿大学 (UH) 和凯斯西储大学 (CCF) 而言，它的位置绝对是最佳之一。您可以轻松步行前往凯斯西储大学 (CCF) 或许多当地景点（博物馆等）。 酒店建筑和房间本身都很现代，经过翻新，而且大部分都很干净。当然比一些老牌万豪酒店要好得多。房间和空间一开始给我留下了深刻的印象。然而，前台的服务却破坏了这一切。第一天晚上入住时，前台没有检查我的身份证，这让我觉得很奇怪，甚至有点担心。他们似乎心不在焉，除了把房间钥匙递给我之外什么也没做。我们住了四个晚上，原本以为房间只会打扫一次。我们周二入住，但到了周四晚上，竟然没有人来打扫房间。周五早上，我们发现被子上沾了一些像是陈年干番茄酱的东西（希望如此）。我们原本希望周五会有人打扫，但回到房间时，房间仍然空无一人。我们早上8点就出门了，通常要到晚上很晚才能回来。 在与夜班经理讨论后，他们没有给出明确的解释，只说为我们办理入住的人可能点了我们不需要客房服务。我通常短期住宿时不会经常要求客房服务，但这次我真的很希望有。他们没有真正的道歉，经理问“所以你打电话就是为了投诉？”时，似乎觉得被冒犯了。总的来说，这次旅行和酒店住宿的结局有点令人失望，否则我本来可以给这家酒店五星好评的。我内心深处一直在质疑自己对万豪的忠诚度，而不是他们的竞争对手，而这次的投诉对他们的处境没有任何帮助。 （原文） I picked this hotel because of the location which is by far one of the best in regards to its proximity to CWRU, UH, and CCF. You can walk to CCF or many of the local attractions (museums, etc.) easily. The building and rooms itself are modern, updated and mostly clean. Certainly much better than some older Marriott properties. I was initially impressed with the room and the space. However, this has all been marred by the front desk service. The first night at check in the front desk did not check my ID which I thought was odd, even concerning. They essentially seemed distracted and did not do much more than hand me the room keys. We stayed 4 nights and were expecting the room to be cleaned just once. We checked in on a Tuesday and come Thursday night no one had stopped by to clean the room. Friday morning we discovered that the inner comforter had what appeared to be some old dried tomato sauce on it (hopefully). We were hopeful that it would be cleaned Friday but again came back to an untouched room. We have been out by 8 am and usually did not get back until later in the evening. In discussion with the night manager there was no clear explanation for the oversight except that the person who checked us in may have clicked that we did not want housekeeping services. I typically don’t ask for it often on short stays but was really hoping for it once. There was no real apology and the manager basically seemed affronted by the call when he asked “so you just called to complain?” Overall a somewhat disappointing end to a trip and hotel stay that otherwise would have earned 5 stars. Part of me has been questioning my loyalty to Marriott as opposed to their competitors and this has not helped their case.

（由 Google 翻译）很棒的酒店。房间漂亮、干净、装修一新。酒店提供班车，可以带您前往附近任何地方。唯一的缺点是价格有点高，床垫也磨损严重，中间凹陷了。 （原文） Great hotel. Nice, clean and updated rooms. Hotel has a shuttle that will take you anywhere close. Only cons was the price, and bed mattress, it was worn out and sunk in the middle.