奥克兰的43家最佳酒店

服务态度很差，来这边住过好几次了，感觉一次不如一次，空调的声音很吵，浴室内的抽汽声音也很大，停车收费且不怎么安全，早餐几乎都是速成冷冻食品，不会再住这里了，

（由 Google 翻译）员工非常友好。环境安静。干净整洁。海景和海岸警卫岛的景色非常美。我们住的是套房，房间宽敞，真是太棒了。我不记得前台那位金发姑娘的名字了，但她和另外两位前台工作人员一起准备了一些美味的菲律宾餐点，让大家度过了愉快的一天。很高兴你们都喜欢。我喜欢这里和这里的员工。我会再次入住这里，并会向其他人推荐这家很棒的酒店。 （原文） Great friendly staff. Quiet place. Clean. Lovely view of the water and Coast Guard Island. We stayed in the suite and loved how large the room is. I don’t remember the blond gal name at the front desk but sure made her day along with 2 other workers at the front desk with some delicious Filipino meals for them to share. Glad you all enjoyed them. Love this place and the staff. I will stay here again and will tell others about this great hotel.

（由 Google 翻译）这家酒店内外都很漂亮。入住时的玛丽亚非常友善热情。我们被随机升级了房间，感觉就像贵宾一样！大堂很漂亮，有舒适的座椅、游戏、书籍，而且正在播放侏罗纪公园（在我看来，这是一大亮点）。酒吧/餐厅热情友好，热情好客；只是我们没时间去享受。停车场看起来很安全，即使在晚上。房间干净整洁。床很舒服。客房内的设施也很好用：冰箱、微波炉、保险箱、吹风机、带衣架的衣柜、一台很棒的电视、很酷的灯光，以及一个带椅子的漂亮露台。水景真的很美；看着鸭子在周围游来游去真是太有趣了！树下的桌椅也很漂亮。泳池和热水浴缸都很干净，水温也很好。躺椅很舒服，坐在那里看书，看着水，看着儿子和丈夫在泳池里玩耍，真是太惬意了。欧陆式早餐非常美味，而且每天都不一样。总而言之，这是一次10/10的住宿体验！ （原文） This hotel was beautiful, inside and out. Maria at check-in was so lovely and kind. We were randomly selected to have our room upgraded and felt like VIPs! The lobby was lovely. It had comfortable seating, games, books, and Jurassic Park was playing (a major plus in my book). The bar/restaurant was friendly and inviting; we just didn't have time to partake. The parking lot seemed safe, even at night. The room was clean and nice. The beds were very comfortable. The in-room amenities were nice and helpful: a fridge, a microwave, a safe, a blow-dryer, a closet with hangers, a really nice TV, cool lighting options, and a lovely patio with chairs. The view of the water was really beautiful; it was fun to see the ducks swimming around! The chairs and tables they had out under the trees were so cute. The pool and hot tub were both clean and both had great temperature. The lounge chairs were comfortable, and it was so nice to sit out there with a book and watch the water while my son and husband played in the pool. The continental breakfast was delicious and different every day. All in all, it was a 10/10 stay!

（由 Google 翻译）我入住时间较晚，但Kim非常热情友好，让我倍感宾至如归！每天早上都能享用到美味的早餐，包括素食、新鲜水果和各种糕点。酒店还设有酒吧，提供丰富的啤酒和葡萄酒选择。抵达当晚，我点了鸡柳和薯饼作为晚餐，味道很不错。酒吧的调酒师/服务员（Alyssa）也非常友善，厨师手艺精湛，出餐速度也很快！酒店拥有美丽的水景，地理位置便利，而且员工热情友好，乐于助人。 （原文） Checked in late and Kim was so accommodating and friendly! Was able to have a delicious breakfast with vegetarian options, fresh fruit, and a variety of pastries, each morning. There is also a bar with a good selection of beers and wines. The night I arrived in my first night I had some chicken tenders and tots for dinner which were good. The bartender/server there (Alyssa) was also very friendly and the cook was nice and quick too! There are beautiful water views, it is convenient location, and there is a bunch of friendly, helpful staff.

（由 Google 翻译）玩得很开心。我和女朋友来奥克兰度周末，酒店的服务周到又贴心，让我们惊喜不已。我们意外订了两张大床房，非常感谢Maria，她帮我们升级到了特大床房，还能欣赏到湖景（池塘？）。客服服务太棒了——我们还会再来的！ （原文） Great time. My girlfriend and I came for a weekend stay in Oakland, and we were pleasantly surprised by how nice and thoughtful the hotel was. We accidentally booked 2 queens so we really appreciate Maria, who hooked us up with an upgrade for a king bed, and an amazing view of the lake (pond?). Such great customer service— we’ll be here again!!

（由 Google 翻译）很棒的酒店，水景优美。房间和周围环境非常干净，早餐美味可口。客户服务很棒，而且他们还提供免费电动汽车充电。我们很享受能够使用酒店旁边的步道，在水边漫步。感谢您美好的住宿体验！ （原文） Excellent hotel with beautiful views right on the water. The rooms and surroundings are very clean and the breakfast was delicious. Customer service was great and they also have free EV charging. We enjoyed being able to use the walking path adjacent to the hotel and walk right by the water. Thanks for a great stay!

（由 Google 翻译）地理位置优越，非常适合商务会议。水景和鸟瞰景色绝佳。工作人员都非常乐于助人，令人愉快。房间地板污渍斑驳，没有翻新。周围社区活动产生的外部噪音污染相当严重，对于睡眠浅的人来说难以忍受。 （原文） The location was great for a business meeting. The view of the water and birds was excellent. The staff were all very helpful and pleasant. The rooms are not updated with stained and damaged flooring. There was quite a bit of external noise pollution from surrounding community activity which would be difficult for light sleepers to tolerate.

（由 Google 翻译）前台的Santi的服务真是太棒了！作为一个经常出差的人，我可以自信地说，她是我遇到过的最周到的前台接待员之一。我经常离开前台时，会有很多问题没有得到解答，但Santi却没有。她主动地 向我解释了酒店里所有设施的位置，帮我找到了停车位，还送了我一份迎宾礼物，并且非常乐意地满足了我提前入住的要求。这家酒店应该会很高兴有她这样的服务。 除此之外，酒店位于奥克兰市中心一个现代化的地区，从房间可以欣赏到美丽的城市景观。步行即可到达许多餐厅和咖啡馆。 至于房间，主要的起居/睡眠区很不错，但浴缸绝对需要升级。如果所有万豪品牌酒店都能统一配备步入式淋浴设施就好了。 （原文） Santi at the front desk was an absolute treat to be assisted by. As someone who travels often for work, I can confidently say that she is one of the most thorough front desk representatives that I have been helped by. It is often that I leave the front desk with a handful of unanswered questions, but this was not the case with Santi. She gave me (unprompted) explanations of where everything was located in the hotel, helped me figure out parking, gave me a welcome gift, and was extremely accommodating with my early check-in request. This property should be happy to have her. Other than that, the hotel is located an updated area of downtown Oakland, where there are nice views of the city from the rooms. Lots of eateries and cafés within walking distance. As for the room, the main living/Sleeping area Is nice, but the Bathtub can definitely use some upgrading. Would be nice if all Marriott brand hotels could align with the walk-in shower amenities.

（由 Google 翻译）奥克兰万豪市中心酒店是我住过的最棒的万豪酒店之一。房间装潢时尚现代，还能欣赏到绝佳的城市景观。酒店各处都装饰着精美的海湾大桥艺术照片，为酒店增添了浓郁的当地风情。宽敞的大堂温馨宜人，配备充足的舒适座椅，是放松身心或与朋友聚会的理想场所。 这里的M Lounge是我见过最大的，拥有大量的座位区、私密的角落，以及令人叹为观止的海湾美景。它仿佛是酒店内一个独立的休闲目的地。健身房面积适中，干净整洁，同样装饰着与酒店整体风格相呼应的当地摄影作品。酒店周边餐厅林立，氛围高雅而温馨，我一定会再次入住。 （原文） Oakland Marriott City Center is one of the nicest Marriott properties I’ve ever stayed at. The decor in the rooms is stylish and modern with great views of the city. Throughout the property there are beautiful artistic photos of the Bay Bridge that give the hotel a local touch. The large lobby is inviting with plenty of comfortable seating and space to relax or meet with friends. The M Lounge here is the biggest I’ve seen with tons of seating areas, private nooks, and an absolutely stunning view of the bay. It feels like its own destination within the hotel. The gym is a good size, clean, and also features more of the same local photography that ties everything together. With so many restaurants nearby and an upscale yet warm atmosphere, I would definitely stay here again.

（由 Google 翻译）房间宽敞明亮，但光线昏暗。所有灯光都齐肩或略低，色调偏黄，包括浴室。这在想要放松身心时很舒服，但在早上准备出门时却毫无用处，感觉像在山洞里一样。尤其是在化妆的时候，我的脸总是被阴影笼罩，这对我来说尤其棘手。 另外，房间里没有饮用水，你需要使用塑料杯和大堂的饮水机，或者向客房服务部要瓶装水。 如果你需要在附近吃午餐，步行范围内的选择仅限于甜菜或咖啡店。酒店餐厅虽然下午4点开放，但仅限欢乐时光菜单。如果你想要更多选择，则需要等到下午5点。 总体而言，工作人员友好热情，乐于助人。我给这次住宿打3.5/5星。 （原文） Rooms are large and spacious but dark. All the lights are shoulder height or below and are yellow toned including the bathroom which is nice when you want to relax but is not helpful when you’re trying to get ready in the morning and it feels like you’re in a cave. Especially when putting on make up it was challenging because my face was constantly shadowed. Also, do not expect to have drinking water in the room you will need to use a plastic cup and the water dispenser in the lobby or request water bottles from housekeeping. And if you need to eat lunch in the area, options within walking distance are limited to sweet greens or coffee shops. And while the hotel restaurant opens at 4pm it is limited to the happy hour menu only. If you want more options you will need to wait until 5pm. Overall staff are friendly and responsive to requests. I give my stay a 3.5/5 stars.

（由 Google 翻译）我在奥克兰市中心万豪酒店的入住体验非常棒，这要归功于酒店卓越的客户服务。前台的Danny非常出色，即使在办理入住手续时，他仍然友善、耐心、专业。整个前台团队竭尽全力，让我感到宾至如归。 我还要特别感谢那位热情的行李员，他是一位穿着鲜艳红色外套的老先生，在我手指受伤后，他好心地帮我包扎了绷带并涂上了药膏。他的体贴入微，令人难忘。 如果我再来奥克兰，我绝对不会再选择住在其他地方。感谢整个团队，让我拥有如此难忘而贴心的体验。 （原文） My stay at the Oakland Marriott City Center was outstanding, thanks to the exceptional customer service. Danny at the front desk was absolutely stellar, kind, patient, and professional, even during a challenging check-in. The entire front desk team went above and beyond to make me feel welcome. I also want to recognize the wonderful bellhop, an older gentleman in a sharp red coat, who kindly helped me with a bandage and ointment after I injured my finger. His thoughtfulness truly stood out. If I ever return to Oakland, I can’t imagine staying anywhere else. Thank you to the entire team for such a memorable and caring experience.

（由 Google 翻译）房间不错。服务很差（我没抱怨停车费），关于谁可以停车、在哪里停车的问题。三个不同的工作人员给出了三个不同的答案，但问题都是一样的。我要去问加州政府，也就是负责处理这些问题的机构。我已经发现，这些看似人工智能对评论的回复很无聊，而且看起来并不真诚。 我被拒绝在酒店的残疾人停车位停车。当我继续询问为什么我被拒绝在开放的残疾人停车位停车时，他们给了我几个不同的答案。我知道我停在私人停车位，但拒绝停车的理由并不充分。 在我入住期间，靠近大门的残疾人停车位都被封锁了，而且（不仅仅是我）没有人可以使用残疾人专用停车位。我被告知可以使用车库，但当我进入车库时，几乎所有的残疾人停车位都被封锁了。 我被告知，这些停车位被封锁是因为人们停车不当。 经理坚持不让我使用这些停车位，并告诉我车道不是停车场。 这非常令人担忧，因为我觉得她可能认为我不懂停车场、停车位和车道之间的区别。这种行为既不人道又带有侮辱性。我希望她这样对待我不是因为我的种族。我举报的一切都拍了下来。 这种对待既不友善也不公平。 （原文） Rooms are nice. Service was poor, (not complaining about the cost) regarding who gets to park, where. Three different answers from three different staff members, but the question was the same. I'm going to ask the State of California, the agency that deals with these matters. I already see that the seemingly AI responses to reviews are boring and don't appear to be genuine. I was denied parking in a disabled parking spot at the Hotel. I was given several different answers when I continued to ask why I was denied parking in an open disabled parking space. I know that I was on private property, but there was no honest reason that I was denied. During the entire time of my stay, the handicap spaces that were closest to the main door were blocked off and (not only me) no one could use the spaces reserved for disabled persons. I was told to use the garage but when I got into the garage, almost all of the handicap spaces were blocked off. I was told that they were blocked off because people were parking improperly. The manager was adamant about me not being able to use the spaces and told me that the driveway was not a parking lot. This was very concerning because I think she may have thought I was uneducated about the difference between a parking lot, parking spaces, and a driveway. This was dehumanizing and insulting. I'm hoping that she did not treat me this was because of my race. I have pictures of all that I have reported. This treatment was unkind and unfair.

（由 Google 翻译）短暂而美好的住宿体验。我很喜欢酒店的地理位置，员工服务周到，酒店里弥漫着一股令人愉悦的香气（我特意提一下是因为它真的非常特别），房间也很干净。总之，这是一次非常棒的入住体验。感谢万豪酒店团队，五星好评！ （原文） Wonderful short stay. I enjoyed the location, the staff was great, the hotel had a great smell ( I only mentioned it because it really did stand out) and the room was clean. I really had a great experience. Thank you to the team at Marriott, five stars.

（由 Google 翻译）这家酒店感觉像是新装修过的，所有设施都保养得非常好。我住在20楼一间宽敞的房间，可以俯瞰旧金山美景，而且酒店就在BART车站对面。房价每晚125美元，不像旧金山其他酒店那样收取“设施费”，而且我还从Chase银行获得了积分奖励，可以免费多住一晚。体验非常棒！估计随着口碑传播，价格会上涨。 （原文） This place feels recently renovated. Everything was in excellent condition. Had a substantial room on the 20th floor with view of San Francisco in a hotel that is literally across the street from BART. Was charged $125/ night, no "amenity fee" like San Francisco, and got a "points boost from Chase that allowed me to stay an extra night free. Awesome experience. Assume prices will rise as word gets out how nice this is.

（由 Google 翻译）服务和对细节的关注..不！ 前台他们非常友好，但是您需要额外的毯子吗？可能会得到一个，可能不会……他们会打电话来要一个，但不知道你是否会得到一个 - 我们没有。 想要为您的房间提供服务吗？ 祝你好运 - 至少在前一天要求更好的电话 - 尽管我们特别要求每天打扫房间。 酒店餐厅永久关闭——有一家小商店，你可以花 25 美元买到一个百吉饼……代客泊车服务收费 40 美元，但代客泊车服务台没有人，所以你可以自己停车车费40美元一天。 房间还可以，但是空调很旧而且很吵，灯光很糟糕，我们房间里的一盏灯坏了，床旁边的空间里有一个空调条，上面有所有的电线。各种灯/时钟悬空。 凯悦应该为这家酒店感到羞耻。 位置优越，但服务很糟糕。 （原文） Service and attention to detail..NOT! They're very friendly at the front desk, but you want an extra blanket? Might get one, might not...they'll phone in for one but no idea if you'll get one - we didn't. Want your room serviced? Good luck - better phone in the request at least a day before - even though we specifically requested cleaning the room every day. Hotel restaurant is permanently closed - there's a little grab 'n go shop where you can get a bagel for $25... They're charging $40 for valet service, but there's no one at the valet desk, so you get to park your own car for $40 a day. Rooms are OK, but AC is old and noisy, lighting is meh, one of the lamps was falling apart in our room, and there was an AC strip just kinda jury-rigged into the space next to the bed with all the cords for the various lamps/clock dangling. Hyatt should be ashamed of this hotel. Great location, but terrible service.

（由 Google 翻译）房间非常陈旧，设施简陋。酒店非常吵闹，根本无法入睡。全球客的福利很少，前台甚至没有保留首选位置，更不用说提供升级服务了。餐厅关闭了，所以只有早餐是便宜的外带选择，没有吸引力。我真的很喜欢杰克伦敦广场，但不推荐这家酒店给任何凯悦精英会员。 （原文） Rooms are very old and basic. Property is so noisy that it's impossible to get any sleep. Minimal Globalist benefits, front desk didn't even hold preferred location, much less offer an upgrade. Restaurant is closed so only breakfast is a cheap grab & go option that is not appealing. I really like Jack London Square but cannot recommend this property to any Hyatt elite members.

（由 Google 翻译）很棒的酒店。阳台的景色很棒。房间很好，服务很棒。 阳台本身有点脏，与相邻的房间不私密，用布隔板隔开。浴室只是一般，尤其是浴缸、淋浴和厕所。可以使用更好的。 总的来说，肯定会推荐它。 （原文） Great hotel. Balcony views were amazing. Good rooms, great service. Balcony itself was slightly dirty and not private from adjacent rooms, separated by a cloth divider. Bathroom was only okay, especially the tub, shower and toilet. Could use better ones. Overall, would definitely recommend it.

（由 Google 翻译）第一次来奥克兰。快速停留观看 A 级比赛。是探索杰克伦敦区的绝佳基地。我们被收取了目的地费用，但是，该费用所涵盖的酒吧和其他设施在我们住宿期间并未开放/可用。他们取消了指控，但我不得不问。我们的房间很漂亮而且景色很美。我们会再次入住。访问日期：7/2024。 （原文） First Time in Oakland. Quick stay for an A’s game. A great base to explore the Jack London district. We were charged a destination fee, however, the bar and other amenities covered by the fee were not open/available for our stay. They took off the charge but I had to ask. Our room was nice and had a great view. We would stay again. Visited 7/2024.

（由 Google 翻译）在标价上加25美元，就能知道每晚实际花费是多少。他们会额外加收25美元的目的地费用，但这笔费用根本没用。入住时什么都没说明。你自己去查查吧。 房间还可以，肯定有人用过。没有舒适的椅子，只有两把书桌椅。床不错。浴室很差。淋浴对我来说太短了，我身高5英尺5英寸。 这个地方很有魅力。一定要去First & Last Chance Tavern逛逛。 只有一个流浪汉在酒店前的码头上露宿。 烧烤餐厅8点关门，我们7点半就被拒之门外，当时那里挤满了其他顾客。 我们在寿司店吃了饭；还不错——只是不适合我们作为普通旅客。 没有早晨咖啡。我们入住的那天早上，前台旁边的休息室里播放着吵闹的流行音乐。 （原文） ADD $25 to the posted price to see what you really pay per night. They add $25 for a destination fee that covers nothing. Nothing was explained at check in. Do your research. Room was ok, definitely used. No comfy chair, only 2 desk style chairs. Bed was good. Bathroom was poor. Shower was too short for me and I'm 5'5". The area has charm. Make sure you wander down to the First & Last Chance Tavern. Only one homeless guy camped out overnight on the pier in front of the hotel. We were turned away from the BBQ restaurant at 7:30 when they close at 8 and were PACKED with other customers. We ate at the sushi place; that was ok- just not what we needed as casual travelers. No morning coffee. Just LOUD pop music playing in the lounge next to the front desk the morning we stayed.

（由 Google 翻译）我们来奥克兰参加音乐会，并在这家酒店住了一晚，度过了一段美好的时光。从抵达的那一刻起，我们便享受到了优质的客户服务。他们为我们安排了一间位于五楼的舒适客房，可以欣赏到Scott’s餐厅的美景，这家海鲜餐厅就在酒店隔壁。酒店位于奥克兰市中心，就在音乐会举办地Yoshi’s餐厅对面。您可以从酒店步行到Yoshi’s餐厅。房间设计精美，干净整洁，而且我再一次强调了我们享受到的优质客户服务。我强烈推荐这家酒店。请注意，停车费为每天40美元。您还会听到美铁列车经过酒店时发出的声音，但声音并不大，酒店也非常乐于助人。如果您查看您的睡眠抽屉，他们会为您提供免费的耳塞，这样您就不会被火车噪音打扰，而且火车会在一定时间后停止运行，因此您仍然能够睡个好觉。 （原文） We came in town for a concert and stayed at this hotel for the night and we had a wonderful time. From the moment we arrive, we were provided with great customer service. They gave us a wonderful room on the fifth floor that had a beautiful view of Scott’s, which is a seafood restaurant right next-door to the hotel. It is centrally located in Oakland and across the street from Yoshi‘s restaurant where the concert was actually taking place. You can literally walk to Yoshi’s from this hotel. The room was nicely designed and clean and again I cannot emphasize the great customer service we were provided . I highly recommend this location . Keep in mind parking is $40 a day. You will also hear the Amtrak train as it comes past the hotel but it’s not that loud and the hotel is accommodating. If you look in your night drawer, they supply you with complementary ear plugs so that you’re not distracted by the train noise, and after a certain time the train stops running, so you definitely will still get a good nights sleep.

（由 Google 翻译）令人惊叹的精品风格酒店，享有令人惊叹的城市和码头景观。优秀且乐于助人的员工。 在我住宿期间，我的房间遇到了一个小问题，但经理亚历克斯以最专业和高效的方式处理了这个问题。他们不仅及时解决了问题，而且还竭尽全力确保我对住宿感到完全满意。 亚历克斯以及他的其他员工表现出了卓越的解决问题的能力以及对客人的舒适和满意度的真诚关怀。他们对细节的关注和对提供卓越客户服务的承诺真正使他们与众不同。 我期待着将来回到这家酒店，体验亚历克斯和他们的团队提供的无与伦比的热情款待。 （原文） Amazing boutique style hotel with amazing city and marina views. Excellent and accommodating staff. During my stay, I encountered a minor issue with my room, but Alex the manager handled it with the utmost professionalism and efficiency. Not only did they promptly address the issue, but they also went above and beyond to ensure that I was completely satisfied with my stay. Alex as well as the rest of his staff demonstrated exceptional problem-solving skills and genuine care for the comfort and satisfaction of their guests. Their attention to detail and commitment to providing excellent customer service truly set them apart. I look forward to returning to this hotel in the future and experiencing the unparalleled hospitality that Alex and their team provide.

一般

（由 Google 翻译）说实话，这是我住过的最糟糕的酒店之一。 1. 没有热水，所以我不得不用冷水淋浴。 2. 与其他酒店相比，这家酒店的位置最阴凉——感觉一点也不安全。 3. 停车费每晚50美元，和大多数酒店一样，但不像其他提供代客泊车服务的酒店，这家酒店必须步行并等人开门。非常不方便。 4. 接待处很奇怪。工作人员几乎一直在打电话，甚至不理会客人。他们坐得离门口很远，所以你到达时他们根本看不到你。那位戴眼镜的亚洲女士态度粗鲁，非常不专业，让人很不舒服。 5. 他们声称早餐免费，但一个贝果要10美元。完全是误导。 这家酒店虽然由万豪酒店经营，但我在附近的AC酒店的体验要好1000%。 Moxy Oakland Uptown 酒店真是太令人失望了，我再也不会住在这里了。 （原文） This was honestly one of the worst hotel stays I’ve had. 1. There was no hot water, so I had to shower in cold water. 2. Compared to other hotels, this one is in the shadiest area—it did not feel safe at all. 3. Parking costs $50 per night, same as most other hotels, but unlike others that offer valet, here you have to walk and wait for someone to open the gate for you. Very inconvenient. 4. The reception area is odd. Staff were literally on their cellphones the whole time and wouldn’t even acknowledge guests. They sit far from the door, so they can’t really see you when you arrive. The Asian lady in glasses was uncomfortably rude and unprofessional. 5. They claim breakfast is free, but a bagel was $10. Completely misleading. It may be run by Marriott, but my experience at the AC Hotel nearby was 1000% better. Moxy Oakland Uptown was a complete disappointment, and I will never stay here again.

（由 Google 翻译）太可怕了。停车费每晚47美元？而且停车费还不是在酒店内，而是在街对面！？而且，唯一的保安根本不在酒店，而是在酒店里等着？太可怕了。 这简直是犯罪，我真替酒店感到羞愧，因为这看起来太糟糕了。 就因为这样，我再也不会在奥克兰住酒店了，甚至可能在加州也住不下去了。 更别提这家酒店所在的街区有多脏乱差。 外面到处都是疯狂的尖叫声，更不用说塔可钟了，他们已经永久关闭了餐厅，因为他们不想再让那些不讲理的人走进他们的餐厅。 这家酒店竟然是万豪旅享家旗下的酒店，这真是令人震惊。这家酒店名声扫地。 如果你愿意支付每晚47美元的停车费，享受过马路时的安全隐患，并享受比平时小一半的酒店房间，那就别来这里了。 我一生中从来没有比这更讨厌酒店住宿的经历。 （原文） Horrendous. $47 USD per night for parking? And it’s not even on site, it’s across the street!? And The one security guard doesn’t even spend his time there, he waits inside the hotel? Horrible. This is criminal and I’m actually embarrassed on the hotel’s behalf for how bad this looks. I will never stay at a hotel in Oakland again because of this. Maybe even California. Not to mention how sketchy of a block the hotel is on. Crazy people screaming everywhere outside, not to mention the Taco Bell, who has permanently closed their dining room room because they don’t want Sketchy people walking into their restaurant anymore. The fact that this is a Marriott Bonvoy hotel is astonishing. It’s a reputation damaging hotel. Only stay here if you want to pay $47/night for parking, enjoy being worried for your safety crossing the street, and enjoy a hotel room about half the size that you are used to. I’ve never hated a hotel experience more in my life.

（由 Google 翻译）我最近出差住在这里。 优点是员工。每个人都很友好热情，Liz 人也很棒。 缺点：哇，电梯太糟糕了。同一趟行程，100 多人挤在这家酒店，只有一部电梯能用，真是让人头疼，还造成了严重的交通堵塞。周边环境很乱，我来自圣路易斯，所以我知道那里有多乱。为了躲避街上追赶你的人，你不得不从 Uber 跑到酒店，这种体验可不怎么样。 维护：电视坏了。WiFi 非常不稳定。几个房间没有空调，有空调的房间也吵得要命。公共区域很破旧。员工们尽其所能，但万豪酒店需要做得更好。 （原文） I stayed here for a recent business trip. The pros are the staff. Everyone is friendly and welcoming, and Liz is awesome. The cons: woof, that elevator situation. 100+ people in this hotel for the same trip with 1 working elevator was painful and caused severe traffic jams. The neighborhood. Rough, and I'm from St. Louis, so I know rough. Not a great experience when you have to run from your Uber to the hotel to avoid the street person running after you. Upkeep: TV didn't work. WiFi was wildly unreliable. Several rooms did not have AC and the ones that did were insanely loud. The common areas are run down. The staff does what they can with what they have to work with, but Marriott needs to do better.

（由 Google 翻译）对万豪的这家酒店非常失望……他们应该为自己感到羞耻。试图营造一种前卫、时尚、简约的氛围，但实际上看起来很廉价，像是在偷工减料。走廊非常阴森，看起来像妓院，没有客房服务——你得从走廊里一个看起来像储物柜的杂物间里拿毛巾。房间很小，纸质打印件挂在墙上作为装饰，没有壁橱/衣柜，只有挂钩，健身房很小，景色很差，一切都很糟糕。大堂闻起来不错，但仅此而已。哦，浴室还不错，就此打住，但我立即退房并付费住在其他地方。登记入住的女孩人很好，但她也是调酒师和厨师？我真的不敢相信她是唯一一个管理整个酒店的人。 （原文） Very disappointed in Marriott for this property… they ought to be ashamed of themselves. Trying to pass of an edgy, trendy, minimalist vibe but it really just seems cheap and like they cut corners. Hallways very eerie and dar seemed like a brothel, no room service- you have to grab towels out of a locker looking utility closet in the hallways. Rooms very small, paper print outs hanging up as decoration, no closet/wardrobe just hooks, gym small, horrible view, everything just bad. The lobby smelled nice but that was about it. Oh and the bathroom was decent will give them that but I checked out immediately and paid to stay elsewhere. The check in girl was nice but she is also the bartender and cook? Literally the only person there running the whole hotel I could not believe it.

（由 Google 翻译）糟糕透顶的住宿地点。 我们刚到的时候，被告知必须再次支付房费，尽管我们已经通过booking.com全额付款了。我出示了全额付款的收据，但接待员仍然对我们极其粗鲁无礼。然后，房间里的空调整晚都发出刺耳的噪音，我们无法使用空调，只能在85华氏度（约29摄氏度）的高温下睡觉。退房后，我们被收取了145美元的停车费，一共17个小时。网上显示每24小时停车费为41美元，这怎么可能呢？然后，当我再次打电话与这些人争辩时，他们仍然很粗鲁！而且我到现在还没有收到退款。我不会向任何人推荐这个地方。 （原文） Terrible terrible place to stay. When we first arrived we were told we had to pay for our room again after already paying in full through booking.com. I showed receipt of payment made in full and still had the receptionist extremely rude and hostile to us. Then the room itself had a screeching noise coming from the ac ALL night so we were unable to use the unit and slept in 85 degree temps. After checking out we were charged $145 for parking for 17 hours of parking. When it reads online $41 per 24 hours of parking so how does that make sense? Then when calling to dispute with these people yet again, they were rude! And I still have not received my refund. I wouldn’t recommend this place to anyone.

（由 Google 翻译）预订前，我特意打电话确认他们有Wi-Fi，因为我出差需要Wi-Fi——他们说有。但到达后，Wi-Fi完全没用。大约一个小时后我打电话给前台，被告知Wi-Fi仍然无法使用，而且到晚上还没修好。最后我不得不去咖啡馆处理工作，这完全违背了预订这次住宿的初衷。 更糟糕的是，他们把我安排在了二楼的房间，整晚楼里的水管发出巨大的嘎吱声，让我根本无法入睡。早上拉开窗帘，我的“大床房”的视野里，窗外只有一堵灰色的管线墙。 这次住宿体验既没有宁静，也没有效率，更糟糕的是，他们甚至还收我的停车费，尽管我没有车。真是糟糕的体验——我不会推荐住在这里。 （原文） Before booking, I specifically called to confirm they had Wi-Fi because I was traveling for work and needed it — and was told yes. When I arrived, the Wi-Fi didn’t work at all. I called the front desk about an hour later and was told it was still down, and by night it still hadn’t been fixed. I ended up having to go to a café just to get my work done, which completely defeated the purpose of booking this stay. On top of that, they placed me in a second-floor room where loud creaking sounds from the building’s tubing/pipes went on all night long, making it impossible to sleep. When I opened my curtains in the morning, my “high king” room view was literally just a wall of gray piping/tubes right outside the window. This stay was the opposite of restful or productive, and to make things worse, they even charged me for parking when I didn’t have a car. Truly awful experience — I would not recommend staying here.

（由 Google 翻译）我在贝斯特韦斯特普拉斯湾畔酒店 (Best Western Plus Bayside) 的住宿体验棒极了！从踏入酒店的那一刻起，热情的微笑和卓越的服务就一直萦绕在我的耳边。房间一尘不染，舒适宜人，设施齐全，应有尽有。酒店设施一流，我尤其喜欢美味的早餐。工作人员竭尽全力，确保我们拥有难忘的体验。我强烈推荐这家酒店给所有寻求美好住宿体验的人！ （原文） My stay at the Best Western Plus Bayside was amazing! From the moment I walked in, I was greeted with warm smiles and exceptional service. The room was spotless, comfortable, and well-equipped with everything I needed. The amenities were top-notch, and I especially enjoyed the delicious breakfast. The staff went above and beyond to ensure we had a memorable experience. I highly recommend this hotel to anyone looking for a great stay!

（由 Google 翻译）致贝斯特韦斯特湾畔酒店的员工和管理层： 我想借此机会表达我最诚挚的谢意，感谢我最近在7月1日星期二入住期间获得的非凡体验。从入住的那一刻起，一切都超出了我的预期。 房间一尘不染，舒适宜人，而且显然得到了妥善的照顾。我接触到的每一位员工都热情友好、专业敬业，这让我的入住体验更加愉快。 但真正给我留下深刻印象的是你们团队在我退房后处理一件事情的方式。我离开一个小时后才意识到，我的背包落在房间里了。由于我住在离酒店大约两小时车程的地方，我非常紧张。但当我打电话联系酒店经理时，经理非常友善，让我安心。他不仅帮我找到了背包，还主动提出帮我寄回，这完全超出了我的预期。我非常感谢他和你们团队的慷慨和理解。 在这个优质服务并不常见的世界里，你们的团队脱颖而出——我对此深表感谢。我一定会向我的朋友和家人推荐贝斯特韦斯特湾畔酒店，并期待未来再次入住。 诚挚感谢， Gerrard Victor Lee （原文） To the Staff and Management of Best Western Bayside Hotel, I wanted to take a moment to express my sincere gratitude for the exceptional experience I had during my recent stay on Tuesday, July 1st. From the moment I checked in, everything exceeded my expectations. The room was spotless, comfortable, and clearly well taken care of. Every member of the staff I interacted with was warm, welcoming, and professional, which made my stay all the more enjoyable. But what truly left a lasting impression on me was the way your team handled a situation after I had checked out. I realized—an hour after leaving—that I had forgotten my backpack in the room. Since I live about two hours away, I was extremely stressed. But when I called, the manager was incredibly kind and reassuring. Not only had my backpack been found, but he also offered to mail it back to me, which was above and beyond what I expected. I can’t thank him and your team enough for that generosity and understanding. In a world where great service can be rare, you all stood out—and I truly appreciate it. I’ll absolutely be recommending Best Western Bayside Hotel to my friends and family, and I look forward to staying again in the future. With sincere thanks, Gerrard Victor Lee

（由 Google 翻译）房间很漂亮，靠近码头，所以我房间的阳台上风景很美。我遇到的员工都超级友好！绝对推荐！ （原文） Beautiful rooms, near the marina, so my room had a beautiful view from the balcony. Staff I interacted with were super friendly! Definitely recommend!

（由 Google 翻译）难闻的气味。地板和房间都沾上了污渍。换了房间。所有房间都有同样的问题。 淋浴也没有热水。刚开始大概2-3分钟会很热，其余时间都是冷的。 （原文） Terrible smell and odor. Stained into the floor and room. Switched rooms. All rooms had the same problem. No hot shower either. Would start off hot for ~2-3 min. Cold rest of the time.

（由 Google 翻译）住宿体验很棒，希望淋浴喷头水压再大点就好了。我得等一会儿才能办理入住，前台很抱歉，也很友好，帮我办理了入住，还送了我一袋东西。感谢你们友好的服务。 （原文） The stay was great, I wished the shower head had more pressure. I had to wait for my check in, the receptionist was very apologetic and friendly, she got me checked in and also gave me a bag of goods. Thank you for the friendly service.

（由 Google 翻译）酒店本身很不错。我之前住过两次，体验很棒。可惜的是，最近一次入住期间，我的车半夜被偷了。预订时，请务必做好预防措施，并在车辆上安装防盗系统。 （原文） The hotel itself is nice. I have stayed at this location twice before and had a great experience. Unfortunately though, during this most recent stay my car got stolen off the property in the middle of the night. If booking make sure you have proper precautions and anti theft systems on your vehicle.

（由 Google 翻译）房间真的很漂亮，浴室出奇地棒，但床却硬得像块石头。房间视野开阔，从滑门出去就能直达海湾。 （原文） Room was really nice, bathroom weirdly amazing, but the bed was like a rock. Nice view and access to the bay right outside the slider from the room.

（由 Google 翻译）房间真的很好，就在高速公路边上，很容易找到。但是，它位于市区最繁华的地段。那里有很多令人毛骨悚然的告示牌，说我的车被盗了，我概不负责，而且大楼里含有可能致癌的化学物质。我只在那里住了一晚，用的是数字钥匙，所以入住期间没有接触过任何员工。 （原文） The room was really nice, it's right off the highway so it was easy to find. However, it was NOT in the best part of town. There's a lot of scary signage about not being responsible for my vehicle is stolen and how the building contains chemicals that may cause cancer. I was only there for a night and used my digital key, so I did not come in contact with any employees during my stay.

（由 Google 翻译）有点破旧，但物有所值。早餐不错，但需要有人教他们怎么烤培根，哈哈。性价比很高，地理位置优越，位于美丽而神奇的大都市奥克兰。 （原文） A little worn but you get what u pay for. Breakfast is decent but someone needs to teach them how to cook bacon haha. Good value and nice location in the beautiful and magical metropolis of Oakland.

（由 Google 翻译）这次入住体验非常糟糕。照片看起来很漂亮，但到了之后才发现并非如此。房间老旧，需要维修翻新，浴缸堵塞，马桶也溢水了。退房时，前台那位女士假装看书，以免被打扰。除非他们进行彻底翻新，否则我不推荐这家酒店。 （原文） This was not a great experience staying here. The pictures make this place seem like the ideal place to stay, until you get there. The rooms are old & need to be fixed and renovated, the bathtub was clogged & the toilet overflowed. When I checked out, the lady at the Front Desk, pretended to read a book so as to not be disturbed. Until they do some major renovations, I don’t recommend this place to stay.

（由 Google 翻译）我在这里住了几天，一点也不开心。房间不是我预期的那样。我要求能看到海滨景色，但我得到了一间角落房间，可以看到水景。我旁边是一位带着狗的客人，整整两天都能闻到狗的气味。早餐也不怎么样。食物煮得太熟了，燕麦粥很难吃。我不会再来了。更糟糕的是，我从 6 月 5 日到现在还在等 150 英镑的押金。去行政套房酒店吧。好多了。或者 Best Western。我是希尔顿荣誉会员，每月出差一次。这就是我的经历。 （原文） i stayed a few days here and was not happy at all. the room was not what i expected. i requested a waterfront view i got a corner room with a peek at the water. i was next to a guest who had a dog which was evident in the scent for the entire 2 days. breakfast was not that great. the food was overly cooked, and they oatmeal was nasty. i won't be coming back. and on top of that. i am still waiting on my 150 deposit since 6/5. go to executive inn and suites. wayyy better. or best western I am a Hilton honors member who travels for work monthly. and this is what i experienced.

（由 Google 翻译）工作人员非常友好，主题之夜也非常可爱，不过我希望他们把用于主题之夜的钱用来改善家具和维护设施。门把手扭曲/木漆磨损/窗帘破烂。虽然不是最漂亮的，但绝对友好又礼貌！ （原文） Very friendly staff with cute themed nights, however I wish they put the money that they use for those themed nights towards better furniture and upkeep of the facility. Twisted knobs/worn down wood stain/tattered curtains. Not the prettiest but definitely friendly and polite!

（由 Google 翻译）我住这里的主要原因是它价格实惠，而且是加州最佳酒店之一。而且我还能获得希尔顿积分。不过酒店确实有点破败了——设备和家具都需要彻底翻新。我敢肯定，一楼大厅闻起来有淡淡的狗尿味（允许携带宠物）。除此之外，房间干净，早餐丰盛，沿着奥克兰海峡的自行车道散步也是我住在这里的一个重要原因。这段视频就是美景！ （原文） The main reason I stay here because it is affordable on State of California perdium. And I get Hilton points. But it is getting quite rundown- fixtures and furniture needs a total makeover. I swear the 1st floor hall smells faintly a bit of dog pee (pets allowed). Other than that the rooms are clean, breakfast is substantial, and walking the bike trail along the Oakland Channel is a huge reason I stay here. This video is the VIEW!

（由 Google 翻译）我在这家酒店住过几次。前两次入住时，门禁扫描器坏了。因为我要住一周，所以我推着一辆行李车，车里装着我所有的行李，还有杂货。我用手机给前台打电话，告诉他们我进不了房间。他们派人上来让我进房间，说很快就会有人来更换门禁扫描器。我把所有的衣服都打包好，把杂货也放好，然后接到电话说因为是周末，维修人员不在，所以两天内都不能进房间，所以他们把我的房间换了。我重新打包了所有东西，然后在新房间里打开行李，这真是最糟糕的事情。最后一次入住时，我告诉他们镜子灯坏了，浴室和套房之间也没有灯。前台告诉我他们会派维修人员来修理。我把所有东西都拆开，他们又打电话过来，说没人能修好，因为镜子需要更换，而且他们只有在入住之前不可能知道镜子坏了。客房服务人员已经来过，帮我准备好了房间。灯的开关打开了，但是灯不亮，这很可能说明灯坏了，需要更换。此外，厨房踢脚线上的瓷砖掉了，淋浴喷头也散了。你能听到其他住客洗澡、冲厕所和说话的声音。大堂里到处都贴着告示，上面写着早餐仅限酒店客人享用，额外的客人每人需支付25美元。早餐区至少有七个告示，真是小气。整个酒店弥漫着一股腐朽的气息，电梯摇摇欲坠，健身器材也摇摇欲坠。早餐没有榨汁机，而且与我经常住的其他希尔顿酒店相比，这里的食物质量很差。我打电话讨论账单纠纷，经理拒绝接听，让我等着，直到我挂断电话，然后就用我的信用卡对账单提出异议。最后，有一辆员工车的挡风玻璃上贴着一个大标志，上面写着“这辆车里没有值得偷的东西”。感觉一点也不安全。我建议你去别的地方住。 （原文） I have stayed at this hotel several times. Two times ago when I checked into the hotel, the key scanner to the door didn't work. I had a luggage cart with groceries because I was staying for a week and all of my luggage. I called to the front desk from my cell phone and let them know I couldn't get in. They sent somebody up to let me into my room and said that somebody would be up to change the door scanner shortly. I unpacked all of my clothes and put away my groceries and then I got a call stating that nobody could come in for two days because it was the weekend and maintenance wasn't there so they moved my room. I re-packed everything and unpacked in the new room, that was the worst of it. This last time that I checked in, I let them know that the mirror light was not working, and there was no light between the bathroom and the suite. The front desk told me they would have maintenance come up and fix it. I unpacked everything they called again and stated that nobody could fix it because the mirror needed to be replaced, and that there was no way for them to know that it was broken until somebody checked into the room. Housekeeping had been in there and prepared the room for me. The light switch was turned on and the light didn't work, that could be a pretty good indication that it's broken and needs to be replaced. Additionally, there was a tile falling off the baseboard in the kitchen and the showerhead was falling apart. You can hear when your fellow hotel stayers when they are taking showers, flushing their toilets, and talking. There are signs posted all over the lobby about how breakfast is for guests only and additional guest will be charged $25 a piece. There were at least seven signs in the breakfast area, just seems stingy. The whole hotel has an air of decay, the elevator is rickety, and the gym equipment is falling apart. Breakfast had no juice machine and the food served was subpar compared to the rest of the Hiltons I stay at regularly. I called to discuss a billing dispute and the manager refused to talk to me, left me on hold until I hung up and just disputed the charge with my credit card. Finally there is a staff vehicle with a big sign in the windshield that states "THERE IS NOTHING IN THIS VEHICLE WORTH STEALING." in its windshield. Doesn't feel safe or secure in any way. I recommend staying elsewhere.

（由 Google 翻译）我入住了奥克兰机场假日酒店，非常满意宽敞的套房，配有独立的起居室，非常舒适，设施齐全。地理位置优越，提供往返奥克兰机场的10美元班车服务。然而，作为钻石精英会员，我很遗憾没有收到我应得的早餐券。7月8日早上6:30，我去咨询时被告知无法领取。房间很棒，但精英会员的福利需要更加统一。 更新：前台经理已经联系我并解决了问题。更重要的是，我希望我的经历能够确保类似事件不再发生。因此，我将评分提升至4/5。 （原文） I stayed at the Holiday Inn Oakland Airport and appreciated the spacious suite with a separate living room—very comfortable and well-appointed. Great location with $10 round trip shuttle service for Oakland airport. However, as a Diamond Elite member, I was disappointed not to receive the breakfast vouchers I’m entitled to. When I inquired on the morning of July 8 at 6:30 a.m., I was told I couldn’t get them. Great room, but elite benefits need better consistency. Update: the front desk manager spoke to me and made things right. More importantly, I hope my experience ensures it doesn't happen again. Therefore, I raised my rating to 4/5

（由 Google 翻译）很棒的住宿体验。2025年10月9日晚到，今天10月11日离开。为了看Sleep Token乐队的演出，我们在这里住了一段时间。很多人来这里是为了参观球馆。 咖啡馆很棒。今天10月11日上班的那位年轻先生非常棒。我们大概下午1点半/2点到的。他关注每一个细节，甚至按照我想要的方式做了午餐。厨师真是太棒了。一切都很棒。 10美元的机场往返机票真是太棒了。 如果以后再来奥克兰，我们还会再住这里。 强烈推荐——❤️ （原文） Amazing stay. Came in late 10.09.25 and left today 10.11.25. Stayed here to go see Sleep Token. A lot of folks there for the arena tour. The cafe is amazing. The young gentleman working today 10.11.25 is EXCELLENT. We were in there at about 1:30pm/2:00pm. He paid attention to every detail and even made my lunch the way I wanted it made. Chef has to be amazing. Everything was amazing. Round trip to and from the airport for 10 bucks was an amazing addition. If ever back in Oakland, we will stay again. Highly recommend -- ❤️

（由 Google 翻译）我入住期间正好赶上一场越野摩托车比赛，外面摩托车的噪音非常大，整天都吵得我们心烦意乱。我们半夜之前就向前台申请换房，结果前台根本不理我们。如果您周末想睡觉或休息，请另寻酒店！ （原文） During my stay there’s a motocross event and all night and day we were annoyed for the outside and extremely loud sound of the motos. We requested to a change for another room by midnight for this trouble with the front desk guy and he doesn’t attend us. If you want to sleep or simply rest during weekends, please look for another hotel option!

（由 Google 翻译）我们选择这家酒店是为了能准时赶到机场。我很喜欢酒店入口和停车场与街道之间设有安全门的设计，让人感觉很安全。入住办理非常顺利，前台也很乐意满足我的几个要求。我们入住的是标准大床房，房间非常干净宽敞，窗边还有一个舒适的休息区。房间里有沙发（可展开成双人床）、椅子、桌子、超大的浴室、Keurig咖啡机、微波炉和冰箱。此外，房间还配备了常用的洗漱用品、熨斗、吹风机等等。床也很舒服。我们在餐厅享用了晚餐和鸡尾酒。员工热情友好，服务周到，食物美味可口。我们正好赶上欢乐时光，所以前菜和饮品都享受了40%的折扣。第二天早上的早餐非常新鲜美味，种类繁多，包括热食、欧陆式早餐、水果、燕麦片、冷麦片、果汁、咖啡、茶等等，选择丰富，是开启美好一天的理想之选。退房也很便捷。我们准时到达了机场，一切顺利。他们提供10美元的班车服务，如果您没有开车，也可以安排其他交通方式。我们以后肯定还会再来。强烈推荐！！ （原文） We stayed at this property to make it early to the airport on time. I love how it's got a security gate separating the entrance & parking lot from the street. No safety concerns. Check in was smooth, front desk accommodated me with a few requests with no problem. We got the standard King room. It was very clean & large with a nice seating area near the window. Couch (hide-a-bed for 2), chairs, table, huge bathroom, Keurig, microwave & refrigerator. Room was also equipped with the usual toiletries, iron, hair dryer, etc. Bed was very comfortable. We ate dinner & had cocktails in the restaurant. Employees friendly, good service & delicious food. We got there during happy hour, and were able to save 40% off starters & drinks. Breakfast the following morning was very fresh & yummy. A huge assortment of hot foods, continental, fruit, oatmeal, cold cereal, juices, coffee, tea, etc. So much to choose from to start your day. Checkout was a breeze. Made it to the airport on time, no issues. They offer shuttle service for $10, or you can arrange another form of transportation, in the event you didn't bring a car. We'll definitely stay there again in the future. Highly recommend!!

（由 Google 翻译）安全、干净的酒店。物有所值。自助早餐令人失望。现点现做的菜单好多了。 （原文） Safe, clean property. You get your monies worth. The breakfast buffet is disappointing. The cooked to order menu was much better.

（由 Google 翻译）房间本身很不错，空间很大，非常舒适。但是路噪有点大！而且小冰箱需要除霜。 （原文） the room itself is nice lost of room very comfortable. but the road noise is a bit much! and the mini fridge needs to be defrosted.

（由 Google 翻译）对于乘飞机的人来说，地理位置绝佳。班车服务很棒，房间非常舒适。 （原文） Perfect location for someone flying. Shuttle service great and the rooms were very comfortable.

（由 Google 翻译）复古风格的酒店。到达后我们被告知他们不再有像他们网站上所说的分时段营业的餐厅。不过，他们提供免费欧陆式早餐，包括松饼、百吉饼和果汁。这不是典型的精选酒店的华夫饼、香肠和炒鸡蛋。您的房间也不包括迷你冰箱或微波炉，老实说，我不想在网站上查看这些通常包含的设施。电梯里有一个小破旧的东西，很高兴仍然发挥其作用，尽管我们的视野缺乏光泽，让我想起了《呼叫助产士》中的场景。房间布置很古雅。梳妆台位于房间内而不是浴室内。立式淋浴间比大多数淋浴间更宽敞，晚上还有一张舒适的床。我们有一个又高又瘦的柜子，可以放一些悬挂的物品，还有一个迷你熨衣板和熨斗，方便我们使用。 （原文） Vintage style hotel. Upon arriving we were informed they no longer have a restaurant on site that’s open split hours as their website states. They do however offer a free continental breakfast that includes muffins, bagels & juice. It’s not your typical Choice Hotel with waffles, sausage and scrambled eggs. Your room will also not include a mini fridge or microwave and honestly I didn’t think to check the website for these normally included amenities. There is a small worn in elevator that happily still serves its purpose though our view was lack luster and reminded me of scenes from Call the Midwife. The room setup is quaint. Vanity inside the room rather than the bathroom. Stand up shower that’s roomier than most and there’s something to be said about a comfortable bed at night. We had a tall skinny cabinet for a few hung items and a mini iron board plus iron for our convenience.

（由 Google 翻译）这家酒店是一个垃圾场。 网站上列出的许多便利设施并不存在。 酒吧/酒廊已废弃。餐厅不存在。欧陆式早餐包括 16 份预先包装好的糕点和热咖啡。没有脱咖啡因。没有水。没有果汁。公共饮水机已经空了。 我的床床单上有粪便污渍， 淋浴间没有莲蓬头，所以一股水流就像强力花园软管一样喷出。 电话和电力都非常过时。旧的延长线似乎不安全。 有一部缓慢的小电梯，可容纳 2 人。没有太多空间放行李。 我在那里待了整整两天，全程只见到一名员工。就像住在一个废弃的鬼屋里一样。 有些窗户上有铁栅栏，有些窗户上钉着钉子，防止窗户开得太高。 我看到的酒店是一个黑暗、狭窄的 U 形结构，全是混凝土。 下层的公共卫生间有锈迹和另一种我无法识别的凝胶。 周围的街道很脏，感觉不安全。有些窗户上的栏杆让我感觉不太安全。 （原文） This hotel is a DUMP. Many of the amenities listed on the website do not exist. The bar/lounge is abandoned. The restaurant is nonexistent. The Continental Breakfast consisted of 16 prewrapped pastries and hot coffee. No Decaf. No Water. No Juice. The public water dispenser was empty. My bed had fecal stains on the bedspread, The shower lacked a showerhead, so one stream of water spurted out just like a full force garden hose. The phones and electricity were very outdated. Old extension cords did not seem safe. There is one slow, small elevator and it has a capacity of 2 people. Not much room for luggage. I was there for 2 full days and saw just one employee the entire time. It was like staying in an abandoned haunted house. Some windows were barred, others had nails to prevent them from being opened too high. My view was a dark, narrow U of the hotel, all concrete. The public restrooms in the lower level had rust on them and another gel I could not identify. The surrounding streets were dirty and felt unsafe. Bars on some windows made me feel less safe.

（由 Google 翻译）入住时间是下午 3 点，下午 6:30 到达，我的房间仍然没有空。又等了30分钟才降级。 两台电视中只有一台能用，但也勉强能用。遥控器实际上仅用于音量和电源按钮。 早上下楼去吃免费的欧陆式早餐，却被告知他们不提供早餐？ 不要被他们的网站欺骗，他们的设施根本不存在。 这是一家漂亮的酒店，可惜的是它是由骗子经营的。 （原文） Check in was at 3pm, came at 6:30pm and my room was still not available. Waited 30 more minutes for a downgrade. Only 1 out of the 2 tvs work, but barely. The remote is literally only for volume and the power button. Went downstairs for my free continental breakfast in the morning just to be informed that they don't have breakfast? Don't be tricked by their website, their amenities are non-existent. It's a pretty hotel, it just a shame that it's run by liars.

（由 Google 翻译）位于奥克兰令人愉快的老城区的精彩而历史悠久的精品酒店。 我去那里观看周五和周六举行的喜剧活动。友好的酒吧工作人员，美味的饮料和美味的食物。 （原文） Wonderful, historical boutique hotel in Oakland's delightful old town area. I go there for the comedy events held there on Fridays and Saturdays. Friendly bar staff, good drinks and good food too.

（由 Google 翻译）这是一家非常朴素的酒店，员工非常乐于助人、令人愉快、脚踏实地。基本的欧陆式早餐包括酸奶、咖啡、茶、包装糕点和一些其他食物。 房间很小，房间里有水槽而不是浴室。床和枕头很舒服。一切都很干净。 我们留下来主要是为了在竞技场听完一场音乐会后有一个便宜又方便的住宿地点。午夜前一点，从 BART 步行过来非常安全、快捷。 （原文） Very low frills hotel with exceedingly helpful, pleasant, and down to earth staff. Basic continental breakfast with yogurt, coffee, tea, wrapped pastries and a few other items. The room was small with the sink in the room instead of the bathroom. The beds and pillows were comfortable. Everything was clean. We mainly stayed to have an inexpensive and convenient place to stay after a concert at the arena. It was a very safe and quick walk from BART a little before midnight.

（由 Google 翻译）这个地方很久以前很酷。现在脏兮兮、破旧不堪、昏暗肮脏。空调坏了，窗帘都破了，窗户关不上，油漆脏兮兮的，墙上有污渍，床和枕头又硬又破。酒店本身还不错，但需要彻底翻新。我经常旅行，这家酒店是我住过的最差的酒店之一。不过，员工很棒。 （原文） This place was cool a long time ago. It's now dirty, worn out, dark and dingy. The AC didn't work, drapes were all torn, windows didn't shut, paint dirty, stains on the wall, the bed and pillows were hard and worn out. It has good bones, but needs an overhaul top to bottom. I travel a lot and this ranks in one of the worst hotels I have ever stayed in. However, the staff is great.

（由 Google 翻译）这家酒店拥有如此令人惊叹、真诚关怀和乐于助人的员工。我是精选酒店的常客，每个月都会在酒店住几天。我在华盛顿旅馆得到了很好的照顾。 Washington Inn酒店位于万豪酒店的街对面。我不想住在万豪酒店而不是华盛顿酒店时期，这家酒店是如此迷人，而且有这样的特色。每个房间都给您一种在这里的美好感觉。它建于1913年，我就是喜欢在这里参观一段历史。 一般来说，当我进入任何一家酒店时，每次进门时我都会按照我的规格清洁它，对每个表面进行消毒。每次我来到华盛顿旅馆，我的白色清洁布都绝对一尘不染。连肉眼看不见的灰尘都看不见。床上的床单，包括毯子和羽绒被套都是新洗的。让我告诉你，其他酒店不会发生这种情况。客房服务人员非常出色，绝对非常出色。而且你会感觉空气好像很干净。在这一点上，如果我发现一些灰尘，我不会说任何一句话，因为他们对每个房间的卫生都非常彻底。我住过其中几个房间，因为当我来到奥克兰这个地区时，我选择不去其他任何地方。如果你还看不出来，我是一个非常非常满意的客户。我就是喜欢它。 （原文） This hotel has such an amazing, genuinely caring and accommodating staff. I’m A regular Choice Hotel client and I am in hotels for a few days every month. I get such a great care here at the Washington Inn. The Washington Inn is across the street from the Marriott hotel. I have no desire whatsoever to stay at the Marriott instead of the Washington Inn period this hotel is so charming and has such character. Each room just gives you a great feeling being here. It was built in 1913, and I just love visiting a part of history here. As a rule when I go into any hotel I’ll clean it to my specs each and every time upon entrance of the door on every surface I sanitize. Each and every time I’ve come to the Washington Inn, my white cleaning cloths have been absolutely spotless. Not even visible dust. The linen on the bed including the blanket and duvet cover is freshly laundered. And let me tell you that does not happen at other hotels. The housekeeping staff is phenomenal absolutely phenomenal. And you feel as if the air is clean. At this point if I were to find some dust there would be not one word I would say about it because they are very thorough with being sanitary in each room. And I have stayed in several of these rooms, because I choose not to go anywhere else when I come to this area of Oakland . If you can’t tell yet I am a very very satisfied customer. I just love it.

进大门需要取卡，等朋友超过15分钟需要交停车费，这点很不好

（由 Google 翻译）长周末探望家人，这里真是个完美的地方！ 海湾和桥梁的景色美极了。 房间宽敞、干净、明亮通风。枕头和床垫都很舒服，淋浴和浴缸也很棒，一切都一流。 前台、客房服务和餐厅的工作人员都非常友善热情，乐于助人。 客房服务很棒——每天回到房间，都一尘不染！ 和家人一起在泳池边度过一天真是太棒了。三个泳池、一个小吃吧、躺椅和毛巾，让我们轻松愉快地度过了美好的一天！ （大堂里的香槟礼炮也很有趣） （原文） Long weekend visiting family and this was the perfect place! Views of the bay and bridges were great. Rooms were large, clean, light and airy. Comfy pillows and mattresses, great shower and tub, everything 1st rate. Desk staff, housekeeping and restaurant staffs were all very nice and very helpful. The housekeeping was great- every day when we went back to the room, it was spotless! To have a pool day with family was the best. Three pools, a snack bar, lounge chairs and towels made it a pretty easy way to have a great day!! (and the champagne saber salute in the lobby was fun, too)

（由 Google 翻译）2025年11月，我们荣幸地在风景如画的克莱蒙特度假村举办了一场退休庆祝暨贷款人答谢活动。当晚活动精彩纷呈，约200位宾客享受了一场优雅而难忘的体验。 从始至终，Kishara、Nicci及其团队都超出了我们的预期——他们专业、细致、体贴周到。即使我们在活动结束后临时增加了一场50位宾客的私人晚宴，他们也处理得井井有条，优雅得体。 场地本身令人叹为观止，完美融合了精致与舒适，而工作人员对卓越的追求更是为此次活动增色不少。 我们强烈推荐克莱蒙特度假村及其团队，如果您希望举办一场令人难忘的活动，这里绝对是您的理想之选。他们的灵活安排、对细节的关注以及卓越的服务，使这场庆典成为一段佳话！ （原文） We had the pleasure of hosting a retirement celebration and lender appreciation event at the stunning Claremont Resort in November 2025. The evening was nothing short of spectacular, with approximately 200 guests enjoying an elegant and memorable experience. From start to finish, Kishara, Nicci and their whole team exceeded expectations—professional, attentive, and incredibly accommodating. Even when we threw in a last-minute curveball by adding an additional private dinner for 50 guests after the main event, they handled it seamlessly and with grace. The venue itself was breathtaking, offering a perfect blend of sophistication and comfort, and the staff’s commitment to excellence truly elevated the occasion. We cannot recommend the Claremont Resort and their team highly enough for anyone looking to host an unforgettable event. Their flexibility, attention to detail, and exceptional service made this celebration one for the books!

（由 Google 翻译）我在克莱蒙特酒店的体验无与伦比。我们的房间宽敞舒适，而且一尘不染！非常感谢客房服务员Bilha和Biyi，她们尽心尽力，确保我们的房间设施齐全。 克莱蒙特酒店活动丰富多彩，为客人提供各种便利设施——从令人惊艳的泳池、健身房、香槟祝酒、ALCOVE工作舱、温馨舒适的咖啡厅，到Limewood餐厅的美味佳肴……整个入住期间，我们都感到无比快乐、充实，并且受到了周到的照顾。感觉每次我走进大堂，都会有人递给我一杯香槟！ 负责公共区域清洁的服务员Luis和Josefina也非常友善——他们主动自我介绍，并表示随时准备提供帮助。在我们的工作活动期间，我们几次需要他们的帮助，他们总是迅速而热情地回应。 除了豪华的住宿环境，真正让克莱蒙特酒店成为一次难忘体验的，是酒店员工的卓越服务。整个就诊过程中，我们都感到受到了无微不至的关怀和照顾。 （原文） My experience at the Claremont was unparalleled. Our room was large, comfortable, and CLEAN! Major thanks to our housekeepers Bilha and Biyi, who went above and beyond to ensure our rooms had everything they needed. The Claremont had so much going on and so many amenities to offer guests - from the stunning pools, gym, champagne toasts, ALCOVE work pods, coziest coffee shop, and delicious food at Limewood... we were happy, busy, and well taken care of throughout our stay. It seemed like every time I walked through the lobby, someone handed me a glass of champagne! The attendants Luis and Josefina who ensure the public areas are kept clean and tidy could not be nicer - they introduced themselves and let us know they were there to help with anything we may need. We needed their help a few times during our work event, and they always responded quickly and cheerfully. Aside from the luxury accommodations - the staff is really what makes the Claremont an amazing stay. We felt so cared for and attended to our entire visit.

（由 Google 翻译）克莱蒙特酒店的假日下午茶活动从头到尾都令人愉悦。活动在装饰精美的希拉里·丹增厅举行，环境优雅宁静，是享受轻松午后时光的理想场所。精选的茶品品质卓越，每一款都经过精心挑选，与整体体验相得益彰。菜单上琳琅满目，包括各种美味小食、新鲜出炉的司康饼和精致甜点，摆盘精美，风味十足。从温馨的氛围到周到细致的服务，每个细节都体现了用心。这是一次真正令人难忘的美好体验！ （原文） The Holiday Tea event at the Claremont was an absolute delight from start to finish. Held in the beautifully decorated Hilary Tenzing Room, the setting was elegant and serene. It was an ideal backdrop for a relaxing afternoon. The curated selection of teas was exceptional, each blend thoughtfully chosen to complement the experience. The menu featured an impressive array of savory bites, freshly baked scones, and delicate desserts, all beautifully presented and full of flavor. From the inviting ambiance to the attentive service, every detail was handled with care. A truly lovely experience all around!

（由 Google 翻译）我们最近去体验了假日下午茶，果然不虚此行。我们带着两个小男孩，我和妻子都非常喜欢这里丰富的茶品和丰盛的茶点。位于大堂休息室旁的希拉里·丹增厅环境优美，视野开阔，景色迷人，让整个体验更加特别。氛围、服务和性价比都堪称一流。我们之前也体验过其他几家酒店的下午茶，这家绝对是其中的佼佼者。很高兴能和家人一起享受这份美好。 （原文） We recently visited for the Holiday Tea and were not disappointed. We had our two young boys with us, and my wife and I loved the tea selection and the incredible spread. The setting in the Hillary Tenzing Room off the lobby lounge was truly beautiful, with spectacular views that made the experience feel even more special. The ambiance, service, and value were exceptional. We’ve enjoyed several high teas elsewhere, and this is definitely at the top. So glad we were able to share this with our family.

（由 Google 翻译）在这里住了三天两夜，感觉很不错。房间宽敞，淋浴很棒，WiFi信号很好，景色也很美。 我只给一星，因为退房时我才被告知，使用泳池和健身房需要额外支付每天57美元。仅仅是使用权而已。在泳池边坐坐就要额外收费57美元，这还不包括房费。预订时以及进入泳池/健身房时，都没有人告知过这一点。 请注意。 （原文） Stayed here for 3 days/2 nights and really enjoyed myself. The room was spacious, lovely shower, good WiFi and lovely views. I’m giving one star because I was informed upon my departure that I was being charged an additional $57 PER DAY to access the pool and gym area. Literally just access. Sitting by the pool costs you $57 on top of the room costs. In no way was this communicated at booking or when entering the pool/gym area. Beware.

（由 Google 翻译）点评：房间尚可，前台体验却令人失望 我在Motel 6住了很多年，最早可以追溯到他们以宠物友好而闻名的时期。即使我现在不再带宠物旅行了，但这份长久以来的信任一直让我对这个品牌保持忠诚。 然而，这次的入住体验却令人失望——并非因为房间本身——房间本身也符合人们对这种档次汽车旅馆的预期，而是因为前台的体验。工作人员态度冷漠，甚至近乎粗鲁，即使是小问题也难以解决。 我最初要求入住一间水景房。他们告诉我，直到入住时才能知道是否有空房，后来又告诉我我“订错了”。为了解决这个问题，我支付了更高价格的房间。入住后，第一天晚上电视坏了（第二天维修人员来了，换了电池），第二天晚上屏幕就完全坏了。我没有换房间，而是被告知再次等待维修。 即使出了点小问题——比如插座插不上我的笔记本电脑——我也没太在意。我明白自己付了多少钱，也保持了现实的期望。真正让我的入住体验不愉快的是前台缺乏灵活性、同理心和专业性。 公司客服还算礼貌，但他们解释说政策已经变了，现在的问题必须直接联系酒店。不幸的是，当连锁店未能达到Motel 6的标准时，像我这样的忠实顾客就无处可去。 说起来很遗憾，但有时，当一家公司对顾客的承诺消失时，长期的忠诚也会随之消退。 （原文） Review: Disappointing Front-Desk Experience Despite an Acceptable Room I’ve stayed at Motel 6 for many years, going all the way back to when they were known for being the most pet-friendly option around. Even though I don’t travel with a pet anymore, that long-standing trust has always kept me loyal to the brand. This particular stay, however, was disappointing — not because of the room itself, which was about what one would expect for this level of motel, but because of the front-desk experience. The staff were unwavering and borderline rude, making it difficult to resolve even small issues. I initially requested a water-view room. I was told they wouldn’t know availability until check-in, and later was told I had booked “incorrectly.” To fix it, I paid for a higher-priced room. Once checked in, the TV didn’t work the first night (maintenance came batteries were changed the following day), and the second night the screen went out completely. Instead of simply switching rooms, I was told to again wait for maintenance. Even when minor things went wrong — such as the outlet not holding my laptop plug — I didn’t mind much. I understood what I was paying for and kept realistic expectations. What truly made the stay unpleasant was the lack of flexibility, empathy, and professionalism from the front desk. Corporate customer service was polite but explained that policies have changed, and issues now have to be resolved directly with the individual hotel. Unfortunately, that leaves loyal guests like myself with nowhere to turn when a franchise location fails to uphold Motel 6’s standards. It’s disappointing to say, but sometimes long-time allegiances fade when a company’s commitment to its guests does.

（由 Google 翻译）我睡着了。浴室里有很多头发，而且你可能不信，马桶上竟然还有人像吃三明治一样把生菜切碎了吃。地板很脏，我的脚底都黑了。床单看起来干净，我确实睡着了。清晨，酒店后面的水里有人划船，所以做好听到警笛声的准备。房间很便宜，是临时订的。 （原文） I was able to sleep. The bathroom had a lot of hair and believe it or not shredded lettuce like a sandwich was eaten on the toilet. The floors were dirty made the bottom of my feet black. The bedding seemed cleaned and I did sleep. There was rowing happening in the water behind the hotel early in the morning so expect to hear sirens. The room was cheap and booked last minute.

（由 Google 翻译）这是我住过的最差的酒店之一，空调坏了的时候也能用，没有微波炉，也没有冰箱。我提醒你一下。我们住了三天两夜，我用完了我要的卫生纸。因为我们一共三个人，他们没有给我我需要的额外毛巾。房间里只有两条毛巾。电视坏了。有两个遥控器，为了尝试重新连接互联网，大堂里不允许任何人进入，只能通过窗户与办公室的人沟通，不管你怎么称呼办公室。游泳池特别小。我觉得根本没人在里面游泳。整个外面都是垃圾。这家酒店需要彻底改造，或者拆除。鉴于这次糟糕的经历，我永远不会再从 Motel 6 租任何房间 （原文） This is one of the worst hotels I ever stood at the AC worked when it wanted there was no microwave no refrigerator. I mind you. We stood three days two nights we ran out of toilet paper I had asked for toilet paper. They did not give it to me with my extra towels that I needed since it was three of us. There was only two towels in the room. The TV did not work. There was two remote controls in order to Try to reconnect to the Internet no one‘s allowed in the lobby Only window communication with the people at the office whatever you call it. The pool was extra small. I don’t think anybody even swam in it. The whole outside of the area is full of trash. This hotel needs a major makeover or to be taken down. I’ll never rent any rooms from Motel 6 based off this one bad experience

（由 Google 翻译）埃尔维斯·科斯特洛每次巡演都会住6号汽车旅馆，因为他总感觉回到了家，就像回到了家一样。 现在的6号汽车旅馆已经面目全非了。它们依然简朴，但比如“错位”就有一种廉价的中世纪风格。他们以前肯定有个类似娱乐中心的东西，装在一个长方形的塑料壁柜上。他们现在的科技已经装不下了，但他们又不愿意直接换掉塑料壁柜，所以电视就装在这个丑陋的壁柜上。水槽旁边挂着一个配套的壁柜，上面有洞，用来卷毛巾和浴巾。又奇怪又丑。不过冰箱和冰柜的尺寸很合适！比一般的迷你冰箱还大。可惜的是，电视坏了，前台也无能为力，只能等到第二天有人来的时候才能修好，或许我们能修好？ 奥克兰的 Embarcadero 是我在这座大城市里去过的最美、最恐怖的贫民窟之一。 它位于码头旁的西街，房间后面，或者沿着海岸线散步，都能欣赏到美丽的日落。 沿着水边的小路，散布着野餐桌和垃圾桶（当然也有一些垃圾，因为有些人来这里就是为了捡垃圾，然后让其他人去做🤬），许多过路者带着他们的狗、自行车和行李在那里安营扎寨。我们和每个人都聊了聊，是的，我几乎和每个人都聊过🤣我们人都很好。有两个人主动提出帮我把朋友的箱子搬到她停在停车场的 U 型箱里。她刚从外州搬回来，在那里住了好几年。一位先生送给我一个他在 Goodwill 买的烤面包机，作为他住宿期间的礼物。他该回到街上去了，而且他没有电……我把电给了我的朋友，她很高兴能吃到烤贝果当早餐。 虽然我和所有人的接触都很愉快，但我看到其他人骑着自行车在停车场里穿梭，查看汽车，并试图钻进一些车里。这家汽车旅馆显然不在乎那些住在车里的人，因为那里车很多，而且光线充足，安全。如果我的世界是这样的，这家汽车旅馆应该以非常合理的价格为无家可归的人提供淋浴服务。也许他们会这样做？ 我之所以把这项服务标记为“单独”是因为我的朋友之前搬回湾区后住在这家6号汽车旅馆，在那里住了一个月，同时还在找公寓。然而这次，他们只给了她两周，并且不会再延长。我不知道是不是因为他们担心人们会试图申请居住权，因此不得不被驱逐才能让他们离开？但他们甚至不让她退房，让她在两天内重新入住，以便她能把东西收拾好。他们没有在她入住时解释政策已经改变，而且说实话，她也没有问过这件事。但当她试图争取一些宽容，以便以更合理的方式处理她的搬家事宜时，他们却非常粗鲁，毫不留情。 （原文） Elvis Costello stayed at Motel 6 whenever he was on tour, because he always felt like he was coming home to the same place on the road. Not all Motel 6s are the same anymore. They’re still basic, but for instance, dislocation has a cheap fake mid-century vibe going on. At one point, they must’ve had an entertainment center of some sort that was mounted on an oblong plastic wall unit. Their current technology no longer fit in it, but they were unwilling to just replace the plastic so the television is mounted into this very ugly wall piece. A matching piece hangs near the sink with holes in it that they rolled your towels and washcloths into. Weird and ugly. Very good sized fridge and freezer though! Bigger than your typical mini fridge. Alas the TV wasn’t working and the front desk could do nothing until the next day when someone would come in, we could fix it maybe? The Embarcadero location in Oakland is simultaneously one of the most beautifully located and scary- ghetto places I’ve been to on that side of the great city. Located along the w beside the marina, the rooms at the back or anyone walking along the shoreline have a beautiful view of the sunset. Along that path beside the water, dotted with picnic tables & trash receptacles (and also trash, because some people are here to take and make everyone else do the work 🤬) are many transients setting up camp there with their dogs and their bicycles and their belongings. Everyone we spoke to and yeah, I kinda talk to everybody 🤣 we’re really nice. Two different guys offered to help me move my friend’s boxes into her U-box parked in the parking lot. She just moved back from living out of state for several years. One gentleman offered me a toaster he had picked up at Goodwill for his stay. It was time for him to go back on the streets and he didn’t have electricity… I gave it to my friend was thrilled to be able to have toasted bagels for breakfast. Although all of my encounters with people were very positive, I saw other people cruising through the parking lot on bicycles, checking out cars and trying to get into some of them. The motel obviously doesn’t care if people living in their cars, parked there because there were many of them and it’s well lit and safe. If it were my world, the motel would have showers available for a very reasonable price to offer the homeless as well. Maybe they do that?? The reason I marked the service solo is because my friend had stayed at this Motel 6 previously after moving back to the Bay Area and was able to stay there for a month while looking for an apartment. This time, however, they gave her 2 weeks and would not extend it beyond that. I don’t know if that’s because they fear people will try to claim residency and therefore have to be evicted to get them to leave? But they wouldn’t even let her check out and check back in for two days so that she could get her stuff squared away. They hadn’t explained that they had changed their policy when she checked in, and admittedly, she hadn’t asked about it, but they were really rude and inflexible when she tried to get some leniency to deal with her move in a more reasonable way.

（由 Google 翻译）我预订了一间配备迷你冰箱的双人房。酒店员工态度非常恶劣，为所欲为，完全不尊重我的预订，还给了我一间与我预订的房间不同的房间，而且价格更高。当我告诉他们这不是我预订的房间时，他们既没有解释也没有提供任何解决方案。最终，我只能待在一间我不喜欢的房间里。这是一次非常不愉快的经历。 （原文） I had a reservation for a room equipped for 2 with a mini-fridge, I had a reservation for a room equipped for two with a mini-fridge. The staff was very rude, did whatever they wanted, didn't respect my reservation, and gave me a different room than the one I requested for a higher price. When I told them it wasn't the room I had reserved, they didn't give me an explanation or a solution. I was left with a room that I didn't like. A very unpleasant experience.

（由 Google 翻译）退款流程不透明，服务糟糕透顶 我几乎从不写谷歌评论，但这家位于 Embarcadero 的 Motel 6 实在让我忍不住要写。我预订了 7 晚（11 月 13 日至 20 日），因为价格很划算——总共大约 488 美元，含税后每晚大约 69 美元。 我的第一个房间有问题： – 门把手坏了 – 空调运转不正常 所以第二天我要求前台换房。 噩梦就此开始。 前台女士告诉我“系统”不允许她换房，让我打电话给客服升级。客服又让我回去找前台。然后前台又把我打发回客服。就这样来回折腾了三次——没人愿意承担责任。 最后，前台女士告诉我： “那就取消你现在的预订吧，你只需要支付你住的两晚的费用，然后你可以重新预订另一个房间。” 她从未告诉我退款金额。我以为会是原价：69 美元 × 两晚。 接下来是关键： 她给了我一张叫做“退款单”的小纸条，让我写下退款原因并签字。我照做了——我以为这只是填写原因，而不是同意退款。 之后，她打印了退款收据，但却不肯给我看金额。我问了两遍才看清。当我最终看到收据时，我震惊了： 他们竟然收了我每晚 107 美元，而我实际只住了两晚——远远高于我最初预订的每晚 69 美元。 我立刻指出退款金额有误。她非但没有纠正，反而说： “已经处理了。” 她还一副很不耐烦的样子，好像是我出了问题。 我告诉她，我从未同意过这个退款金额，也从未签署过任何同意退款的文件。经理出来后一直重复“系统就是这样”，并坚持说我“已经签过退款单了”。 但是，我签的根本不是退款批准单。那只是一张询问退款原因的表格。他们从头到尾都没有解释退款金额，也没有在处理退款前征得我的同意。 两个主要问题： 1. 他们在没有和我确认金额的情况下就处理了退款。他们利用了任何一个正常人都会认为理所当然的流程——先填写退款原因，然后他们显示退款金额，在你确认后才处理退款。但他们并没有这样做。我刚写完原因，他们就直接处理了退款，根本没给我看金额。 2. 他们把每晚房价从69美元改成了107美元，而且两晚的房费比我最初预订的要高。 整个过程感觉非常可疑、狡猾、误导——说实话，非常奸诈！如果他们事先告诉我正确的退款金额，我可能根本不会取消预订。但他们未经我同意就擅自处理了退款，然后把责任推给“系统”。 ⚠️ 重要提示：所有入住这家酒店的客人请注意： 如果您需要取消预订，请务必在签署任何文件之前确认退款金额。他们会试图让您先签署那张小小的“退款单”，然后再随意处理退款金额，并声称您已经同意了。 这是我住过的最不专业、最不诚实的汽车旅馆6号。我以后绝不会再预订这家酒店。 （原文） Dishonest refund process & terrible service I almost never write Google reviews, but this Motel 6 at Embarcadero pushed me to do it. I booked a 7-night stay (Nov 13–20) because the rate was good — about $488 total, which is roughly $69 per night including tax. My first room had issues: – The door handle was broken – The AC wasn’t working properly So on the second day I asked the front desk to switch my room. That’s where the nightmare began. The front desk woman told me the “system” wouldn’t let her switch rooms and told me to call customer service to upgrade. Customer service told me to go back to the front desk. Then the front desk sent me back to customer service again. This back-and-forth happened three times — nobody wanted to take responsibility. Finally, the front desk woman told me: “Just cancel your current reservation, you’ll only be charged for the two nights you stayed, and then you can rebook another room.” She NEVER told me the amount I would be refunded. I assumed it would be the original price: $69 × 2 nights. Here’s the shady part: She gave me a tiny piece of paper called a “refund ticket” and asked me to write down the reason for the refund and sign it. I did — thinking it was just a reason, not an approval. After that, she printed the refund receipt but didn’t want to show me the amount. I had to ask twice. When I finally saw it, I was shocked: They charged me $107 per night for the two nights I stayed — way higher than my original $69/night booking. I immediately said the refund amount was incorrect. Instead of fixing it, she said: “It’s already processed.” And she acted annoyed, as if I was the problem. I told her I never agreed to the refund amount, and I never signed anything saying I approve the refund. The manager came out and just kept repeating “the system is like that” and insisted I had “already signed the refund ticket.” But again — the paper I signed was NOT a refund approval. It was literally just a paper asking the reason for refund. At no point did they explain the refund amount or get my consent before processing it. Two major issues: 1. They processed a refund WITHOUT confirming the amount with me. They took advantage of what any normal person would assume is the common-sense process — that you first write the refund reason, then they show you the refund amount, and after you approve it, they process the refund. But that’s NOT what they did. The moment I wrote the reason, they processed the refund without ever showing me the amount. 2. They changed the nightly rate from $69 to $107 and charged me more for the two nights than what I originally booked. This entire process felt extremely shady, sneaky, and misleading — honestly, very cunning! If they had told me the correct refund amount upfront, I might have chosen not to cancel at all. Instead, they processed it without my approval and then blamed “the system.” ⚠️ Important warning to anyone staying here: If you ever need to cancel a reservation, demand to see the refund amount BEFORE signing anything. They will try to make you sign that small “refund ticket” first, then process whatever amount they want afterward — and claim you already approved it. This is the most unprofessional and dishonest Motel 6 I’ve ever stayed at. I will never book this hotel again.

（由 Google 翻译）房间看起来很干净，但地板脏得要命。楼梯间里睡着很多无家可归的人，他们挨家挨户敲门。前台的那个人是我这辈子见过最不友善的人之一。 因为房间里没有冰箱，我不得不去隔壁酒店拿冰块。而且这里也没有大堂，尽管酒店介绍上写着大堂有咖啡……也就是说，根本没有咖啡。 唯一的优点就是酒店就在湖边。 （原文） The room looked clean, but the floor was so filthy. There were so many homeless people sleeping in stairways and knocking on doors. The man at the front desk was one of the most unfriendly people I’ve met in my life. I had to go to the hotel next door to get ice, being that there was no refrigerator. There is also no lobby, even though it said coffee in lobby…. Which means no coffee. The positive was that it was right by the lake.

一般

（由 Google 翻译）我凌晨4点入住。工作人员不知道附近有停车位或代客泊车服务。当时没有代客泊车服务。 早餐供应时间到9:30。我们9:28才到。小酒馆里负责供应早餐的人非常粗鲁，他拒绝给我们提供早餐，说时间到了。我们过门时，前台没有人迎接我们。电梯内部有划痕。泳池不干净，附近还有虫子。人生中最糟糕的庭院体验。 （原文） I checked in at 4 am. The staff person was unaware about parking nearby or valet. Valet wasn't available. Breakfast time was until 9.30. We reached 9.28. The person at the bistro for serving breakfast was very rude, he declined to give us breakfast, saying time is up. No one greets at reception when we cross. Elevators are scratched from inside. Pool is not clean, there are bugs near the pool. Worst courtyard experience in life.

（由 Google 翻译）这是最令人失望的一次住宿，后续服务更是糟糕。房间里的空调坏了，却没有人来修。房间里越来越热，走廊比我们房间还凉。他们没有给我们换房间（显然已经订满了），也没有给我们换房间。当时是晚上9点，我们被迫寻找另一家价格高得多的酒店，因为是最后一刻预订的，而且我们带着孩子。酒店员工根本不愿意帮助客人，这在酒店业简直是天方夜谭。 我们投诉后，后续服务耗时一个多月，投诉时他们也只是敷衍了事。经理态度粗鲁，傲慢自大，还不停地打断我说话。 这家酒店的员工根本不关心顾客。他们的服务水平根本达不到万豪的标准，因为简而言之，这家酒店根本就不是真正的万豪酒店。如果我是万豪酒店的员工，我会非常谨慎地考虑允许谁用我的名字。 我不会推荐预订这家酒店。有许多酒店可以以相同的价格提供更好的舒适度和服务。 （原文） This was the most disappointing stay ever and the follow up was worse. The AC in the room was not working and there was no one sent to help fix it. The room got steadily hotter. The hallway was cooler than our room. There was no offer to give us another room (they were sold out apparently) or to relocate us. This was 9 pm at night when we were forced to find another hotel at a much higher rate since it was a last minute booking and we were traveling with children. The staff are not bothered to help their guests and in the hospitality industry this comes as a huge surprise. The follow up after we made a complaint took over a month and when it was made it was a half hearted attempt. The manager was rude, condescending and kept speaking over me mid- sentence. The staff at this hotel do not care about their customers. This is not the Marriott level of service because simply put this is hotel is not really a Marriott hotel. If I was the Marriott, I would be very careful who I allow to use my name. I would not recommend booking this hotel. There are many hotels that provide a better level of comfort and service for the same price.

（由 Google 翻译）在这里住了一晚。酒店本身和房间都不错，但我们所享受的服务令人失望，这才值得一提。入住时，酒店为白金会员提供的退房时间为下午 4 点。退房当天早上，我打电话要求延迟退房至下午 1 点或 2 点。接电话的人冷冷地拒绝了我延迟退房的请求，并说酒店客满时不提供或不安排延迟退房。我对电话中与我交谈的员工的粗鲁语气感到非常失望，尽管这家万怡酒店最初允许我下午 4 点退房，但它却没有兑现白金会员的延迟退房优惠。不推荐那些想利用自身会员身份享受优惠的人入住。 （原文） Stayed here for 1 night. The hotel itself and the rooms are fine, but the disappointing service we received is what warrants a review. Upon check-in, I was offered the usual 4pm check out time for Platinum elite members. The morning of check-out, I called and requested late checkout until 1 or 2pm. The person I spoke to on the phone coldly denied my request for a later check out time and said that they do not offer or accommodate late check-out when the hotel is fully booked. I was very disappointed by the tone of the rude employee that I spoke to on the phone and that this Courtyard did not honor the late check-out benefit for Platinum members, despite originally offering me 4pm checkout. Would not recommend to those looking to leverage their status benefits.

（由 Google 翻译）我住得非常棒。Michael 的客户服务非常出色，他待人亲切，认真照顾我的需求，并真诚地确保我住得舒适。酒店干净整洁，餐厅的早餐美味可口，地理位置优越，靠近众多餐厅、酒吧和梅里特湖。我一定会再次入住这里！ （原文） I had an awesome stay. Michael provided stellar customer service with his personable conversation, attentiveness towards my needs, and sincerity in ensuring I felt comfortable during my stay. The establishment was clean, breakfast from the restaurant was delicious and it was the perfectly located near many eateries, bars, and Lake Merritt. I would stay here again in a heart beat!

（由 Google 翻译）在我等待办理入住的时候，两位前台接待员，Faith 和 Mika（我记得是她的名字），都非常友善、乐于助人、富有同情心，并且知道我的房间还没准备好。在大厅耐心等待的时候，我发现总经理（西班牙裔）的行为很不愉快，对待享受折扣的客人和没有折扣的客人区别对待。我认为所有付费客人都应该受到平等对待。总经理的客户服务技巧不如那两位热情帮助我的年轻女士。向她们致敬！ （原文） As I was waiting to be checked in, the two front desk agents, whose names Faith and Mika I think that was her name, who were both exceptionally pleasant, helpful, and empathetic, acknowledging that my room wasn't ready. While waiting patiently in the lobby, I observed the General Manager (Hispanic) displaying unpleasant behavior, treating guests with discounts differently from those without. I believe all paying customers should be treated equally. The General Manager's customer service skills were not as pleasant as those of the two young ladies who assisted me with open arms. Kudos to the ladies!

（由 Google 翻译）我在这家酒店度过了一段难忘的时光！从抵达的那一刻起，我就感觉自己是酒店的尊贵客人。工作人员（Bernice、Kenya、Luke）竭尽全力满足我的需求，始终保持着热情友好的态度。酒店设施一尘不染，我非常感谢他们对清洁和细节的关注。最重要的是，我在整个入住期间都感到非常安全，这对我来说旅行中至关重要。我强烈推荐这家酒店，他们卓越的客户服务和对客人舒适度的执着追求。我一定会再来的！ （原文） I had an incredible stay at this hotel! From the moment I arrived, I felt like a priority customer. The staff (Bernice, Kenya, Luke) went above and beyond to ensure my needs were met, always with a warm and welcoming attitude. The facility was spotless, and I truly appreciated the attention to cleanliness and detail. Most importantly, I felt completely safe throughout my stay, which is such a priority for me when traveling. I can’t recommend this hotel enough for their exceptional customer service and dedication to their guests’ comfort. I’ll definitely be returning!

（由 Google 翻译）地方很干净。我们的房间以前有霉菌或其他东西，因为我晚上有严重过敏。只有当周围有霉菌孢子时才会发生这种情况。很好 大多数情况下。凯蒂真的很棒，但是我们遇到的另一位负责前台的女士没有任何友好的举止。你可以打个招呼并表现出友好，甚至不需要致谢...... 当绝对不需要的时候，她给出了态度。总的来说，泳池真的很不错，这并不是一次糟糕的经历。 谢谢 （原文） Place was very clean. Our room previously had mold or something because I had intense allergies during the night. Which only happens if there are mold spores around. Was good for the most part. Katie was really great, but the other lady we encountered did not have any type of friendly mannerisms being in charge of the front desk. You can say hi and be friendly, not even an acknowledgement... She gave attitude when it was definitely not needed. Overall, the pool was really nice and it wasn’t a bad experience. Thank you

（由 Google 翻译）非常舒服，来过这里七八次了，住得很愉快。这次我被收取了 25 美元/天的停车费，看起来很多。这个地方看起来新装修过，很漂亮。泳池区很棒。房间隔音不太好，所以如果你有吵闹的邻居，这可能会是一个问题。前往港口、BART 车站和唐人街非常方便。 （原文） Very comfortable been here 7 or 8 times and have had a good stay. This time I was charged $25/day for parking which seemed like a lot. The place looks newly refurbished and nice. The pool area is great. Rooms aren't really soundproof so if you have noisy neighbors it could be a problem. Very convenient to the harbor and the BART station and Chinatown.

（由 Google 翻译）隐藏的宝石。大多数人永远不会知道这家酒店在那里，老实说，这样可能会更好。一旦你踏进大门，你的市中心就消失了，这很好。这是它自己的小世界。美丽的庭院，配有游泳池、汽水机、健身房。唯一的缺点。房间有点小，安全停车要30美元！在我看来，这太陡了。总的来说，这是一次愉快的住宿。 （原文） Hidden gem. Most would never know this hotel was there and honestly it's probably better that way. Once you step thru the doors the fact that your downtown disappears which is nice. It's its own little world. Beautiful courtyard with pool,soda machines, gym. The only downfalls. Room was a little small and secure parking is $30! That's way steep in my opinion. Overall is was a nice stay.

（由 Google 翻译）位置太棒了，超级理想！每个人都很友好，乐于助人！您将靠近水源、餐馆、酒吧、咖啡馆，电影院就是您的后院！！！！此外，房间很干净，床很舒服。尽管如此，吹风机从墙上掉下来，这个地方看起来“过时”......尽管如此，我仍然会一次又一次地住在这里！ （原文） The location is fantastic and super ideal! Everyone was friendly and helpful!!! You will be near the water, restaurants, pubs, coffee places & a movie theatre is your backyard!!!! Also, the room is clean and the beds are so comfortable. Still, the hair dryer fell off the wall and the place has a "dated" look... Nonetheless, I would still stay here again and again and again!

（由 Google 翻译）我们最近在这里住了几天，房间很好。相当标准的房间，但位置非常适合步行前往美食、酒吧和有很多娱乐设施的码头。感觉很安全，他们有一个漂亮的游泳池，风景优美。总的来说，我们会再次住在这里，尽管我认为停车费每天要 25 美元，而且没有欧陆式早餐，所以价格会更贵。与之相连的 Buttercup 餐厅很美味！ （原文） We recently stayed here for a few days and the rooms were nice. Pretty standard rooms but the location was great for walking to food, bars and the marina which has lots of entertainment. It felt safe and they have a nice pool with pretty landscaping. Overall, we would stay here again even though I thought $25/day to park a rental car and no continental breakfast made it more expensive. The Buttercup restaurant connected to it was delicious though!

（由 Google 翻译）房间非常好，我在那里的时候（2016 年 12 月）酒店正在装修。进行了一次漂亮的整容，房间也换了新家具。步行距离内有不错的吃饭的地方。由于无家可归的人，深夜该地区周围的情况可能会变得有点粗糙。日落后我觉得四处走动很安全，但到深夜就不行了。我与酒店工作人员的有限互动是愉快的。他们非常乐于助人，当我在那里时，我看到他们帮助别人做不同的事情。 （原文） Rooms are pretty nice, the hotel was getting remodeled while I was there (12/2016). Getting a nice face lift and the rooms were getting new furniture also. Nice places to eat within walking distance. Late at night it can get a little rough looking around that area due to homeless people. I felt safe walking around after sunset, but not late into the night. The limited interaction I had with the hotel staff was pleasant. They're very helpful and I saw them helping others with different things while I was there.

（由 Google 翻译）总的来说这个地方很好。然而，它确实给人一种经过翻新的老旧汽车旅馆的印象。房间很干净，有所有必需品……像样的床、吹风机、迷你冰箱、熨斗。泳池区非常好，他们还有一个小型健身房和办公区。他们有门禁停车场，但知道停车费是 25 美元一晚。还有一个晚餐与停车场相连，这意味着您不必走很远的路去寻找食物。步行即可到达杰克伦敦广场的大部分地方，因此位置非常好！我唯一的抱怨是墙壁像纸一样薄，所以祈祷你的邻居不要参加派对。我还认为它的价格有点高，但我想你为位置付出的代价比什么都重要。 （原文） Overall the place is nice. However it does come across as an old dodgy motel that has been renovated. The rooms were clean and had all of the necessities... Decent beds, hair dryer, mini fridge, iron. The pool area was very nice, they also had a small gym and office area. They have gated parking but do know it's $25 a night. There is also a dinner connected to the parking lot, which means you don't have to go far for food. It's walking distance from most everything in Jack London square, so the location is great! My only complaint is the walls are paper thin, so pray your neighbors aren't partiers. I also think it's slightly overpriced but I guess you're paying for location more than anything.

一般

（由 Google 翻译）我们知道由于位于市中心，停车可能是一个挑战，但幸运的是我们找到了一个距离酒店仅一个街区的停车位。唯一的缺点是停车计时器每周六上午 8 点至下午 5 点运行，而且一次只能预付两个小时。 总的来说，服务还不错。酒店本身非常干净——走廊很清新，进入房间时最初的香味很吸引人。我们真的很喜欢套房内宽敞的步入式淋浴间和令人愉悦的洗浴用品香味。电视的触感很好，让我们可以轻松登录 Netflix。 然而，床不是很舒服。泉水的噪音很大，即使是很小的运动，也让人很难睡个好觉。 （原文） We knew parking might be a challenge due to the downtown location, but luckily we found a spot just a block away from the hotel. The only downside was that the parking meter operates on Saturdays from 8 AM to 5 PM, and you can only prepay for two hours at a time. Overall, the service was decent. The hotel itself was impressively clean—hallways were fresh, and the initial scent upon entering our room was inviting. We really appreciated the spacious walk-in shower and the pleasant fragrance of the toiletries provided in the suite. The TV was a nice touch, allowing us to log into Netflix easily. However, the bed was not very comfortable. The springs were pretty noisy, even with small movements, which made it hard to get a good night’s rest.

（由 Google 翻译）这家酒店有臭虫。我们在酒店住过一段时间了，所以理解这种情况可能发生，但我们遇到的问题是，酒店根本不重视这个问题。第一天晚上，我们在午夜左右在房间里发现了一只臭虫，于是下楼到前台报告。他们帮我们换了房间，说他们也无能为力了。后来，我们碰到几个客人正准备入住同一楼层。第二天早上，我们在新房间里又发现了三只臭虫。我向前台报告了情况，他们说第二天会派经理来找我们。但经理没有来。之后我打电话给希尔顿酒店，他们感谢我们的告知，并表示已经提交了投诉。他们没有要求提供任何其他信息，也没有承认这是一个严重的问题。事实上，当我告诉她继续有人入住我们发现有臭虫的楼层是一个严重的问题时，她似乎有点恼火。入住三天后，酒店一直没有回复。之所以在这里发布信息，是因为这是一个公共卫生问题，酒店管理层需要认真对待。如果您最近住在这里，您必须在返回后尽快清洗所有行李、衣服和任何柔软物品 （原文） This hotel has bed bugs. We’ve been in and around hotels for a while so understand that this can happen, however the issue we have is that the hotel is not taking the issue seriously at all. The first night we found one in the room around midnight, and went down to the front desk to report it. They switched our room and said they couldn’t do much more, we then ran into some folks on their way up being checked into that floor. The next morning, in the new room we found three more bed bugs. Reported it to the front desk - they told us that they would have a manager call the next day. No manager called. I then called Hilton corporate - they said thanks for letting us know and that they’d filed a complaint. No request for any other information, and no acknowledgement that this is a serious issue. In fact, the person I spoke to seemed almost annoyed when I let her know it was a serious problem to continue to have people checking into the floors we found bugs in. Three days after our stay, radio silence. Posting here since this is a public health issue and hotel management needs to take this seriously. If you’ve stayed here recently you must wash all of your bags, clothes, and anything soft ASAP upon return

（由 Google 翻译）我本月因公出差，在这里住了两晚。到达房间后，我闻到一股异味，以为是霉味，觉得问题不大。那天晚上睡觉前，我闻到一股浓烈的尿骚味。我提前离开酒店，白天都在外面工作。下午6点回到房间后，我让一位同事闻了闻床，因为我当时还以为是自己的错觉。结果发现床架左侧的弹簧床垫上有尿渍，显然是之前的客人留下的。我打电话给前台，但工作人员根本不理会我的投诉，说现在打电话投诉太晚了，还认定是我尿在了床上，让我忍着，在入住的最后一晚忍受一下。说实话，我是出差，花了五个小时才到这里住两晚，我可不想两晚都睡在尿液上。我的两个同事跟那位女士说了之后，我才被换到一间带遮阳帘的房间，结果遮阳帘根本没用。酒店为了弥补我们糟糕的入住体验和令人作呕的房间，还免费提供了水，真是“贴心”！如果你不介意睡在别人的体液上，那这里倒是挺适合你的。但如果你是出差或者旅行，没时间去应付别人的态度和尿液，那就赶紧订别的酒店吧！ （原文） I stayed here this month for a work trip for two nights. Upon arriving at the room, I smelled something was off and assumed it was mildew or mold, which I didn't think was too big of an issue. When falling asleep that night, I smelled a strong odor of urine. Left the hotel room early and was out all day for work. When I returned to the hotel room at 6pm, I asked one of my coworkers to smell the bed because I still believed that the smell was in my head. We discovered the box spring of the bed had been urinated on by a previous guest on the left side of the bed. I called the front desk, to which the staff member disregarded my complaint, stating it was too late for me to be calling about this issue, assuming that I was the one who urinated on the bed and that I should suck it up and deal with it for the last night of my stay. Mind you, I am on a work trip and I have traveled 5 hours to be here for two nights, and I would like to not spend both of those nights sleeping on pee. After two of my coworkers spoke with this lady, I got moved to a new room with a sunshade that didn't work. We were offered free waters to compensate for our bad experience and disgusting hotel room, how sweet! If you don't mind sleeping on someone else's bodily fluids, then by all means, this is the place for you. But if you are traveling or on a work trip and don't have time to deal with someone's attitude + piss, then BOOK SOMEWHERE ELSE!!

（由 Google 翻译）我们没有在这里住，只是偶然去了一趟。（坐优步去错了酒店！）虽然离其他街道很近，但这里感觉很安全，也很适合家庭入住。如果不是之前在其他地方预订了房间，我很乐意住在这里。早餐闻起来很香！不过，除了街边，没有其他停车位。 （原文） We didn't stay here but visited accidentally. (Ubered to the wrong hotel!) Despite how close it was to some other streets, this place felt safe and family friendly. I would have gladly stayed here if we hadn't had reservations elsewhere already. Breakfast smelled good! No parking except the street, though.

（由 Google 翻译）对于奥克兰的酒店来说还可以，房间很干净，服务很好，包含的早餐也很好。房间不现代，但也不过时，服务人员很好，有代客泊车服务。包含的早餐很好，你可以自己做华夫饼。一开始我们确实被送到了一个尚未打扫的房间，但他们很快就给我们提供了一个干净的新房间。 （原文） For a hotel in Oakland it was ok, The rooms were clean, service was good, included breakfast was good. Rooms were not modern but also not dated, the service people are nice and they have valet parking. Included breakfast was good and you get to make your own waffles. we did get sent to a room that was not cleaned yet, at first, but they quickly give us a new room that was clean.

（由 Google 翻译）我该从哪儿说起呢？几个月前我就预订了这家酒店，7月3日至7日，准备入住……今天是5号，我准备回家了！这次入住体验混乱不堪，很不方便。不过工作人员很友好，这是我唯一能说的赞誉。周四入住时，我很惊讶地发现，服务员告诉我，我的住宿押金是300美元，而不是150美元，我来之前已经确认过两次了……第一个问题。周五，我的钥匙开始失效了，可能是他们的系统宕机了，也可能是维护问题，导致他们把我的房间分配给了另一位客人。我大概6点左右从午睡中醒来，幸好我把门锁打开了，不然客人进来的时候肯定会看到我半裸着身子。我下楼问是怎么回事……（没有明确的答案，只是道歉）他们接着告诉我，信息不知怎么被删掉了，所以我不得不回到房间，直到问题解决……第二个问题。今天，我走进大堂，迎接我的是工作人员，并被告知我需要重新办理入住手续😒……这意味着我需要重新支付我账户上已经待处理的房间费用。更糟糕的是，我的房卡又开始不能用了。我这辈子再也不会住希尔顿旗下的任何酒店了。这简直太荒唐了！ （原文） Where do I start. I booked this hotel months ago for July 3-7th and prepared for my stay..today is the 5th and I’m ready to go home! The experience of my stay here has been chaotic and inconvenient. Although the staff is friendly and that is the ONLY good thing I can say. On Thursday when I checked in, I was surprised when the clerk told me my deposit for my stay would be $300 and NOT $150 which I had confirmed TWICE before coming… problem number 1. On Friday, my key began not working due to their system being down or having maintenance issues which caused them to assign my room to another guest. I just woke up from a nap around 6ish and luckily I had the security latch open or the guest would have walked in on me half naked. I went downstairs to ask what was going on about that..(no clear answers, only apologies) they proceeded to tell me that the information was somehow erased so I had to be let into my room until that got fixed… problem number 2. Today, I walked into the lobby and was greeted and informed that I needed to do the check in process again 😒… which consist of charging me again for the room that is already currently pending on my account. THAT took the cake for me, my key card started to not work again. I will NEVER EVER stay at any Hilton owned hotels in my life again. This is absolutely ridiculous!

（由 Google 翻译）总体来说，酒店维护得很好，服务也不错。不过入住前房间没有彻底打扫。床上有污渍。隔音效果为零——我说的是零。隔壁房间的所有活动都能听到，走廊里的每个脚步声都能在房间里听到。对于睡眠敏感的人来说，简直是噩梦。地板是某种奇怪的聚合物木材。超级粘，摸起来很恶心。总的来说，这家酒店的建筑、维护和设计都很差，但服务还不错。 补充：我很好奇他们的AI会生成什么回复🤔🥴 （原文） Generally well-kept hotel with good service. My room was not cleaned thoroughly before my stay. Stains on the bed. Zero - I’m talking ZERO sound insulation. Can hear every activity in all adjacent rooms + you can hear every single footstep in the hallway from your room. It’s a nightmare for sensitive sleepers. Floor is some weird polymer wood. Super sticky and feels gross. Overall poorly built, maintained, and designed hotel but the service is not bad. EDIT: i wonder what their AI generated response is going to be 🤔🥴

（由 Google 翻译）我通过Booking.com预订了一间客房。我通过Booking.com支付了410美元（不含代客泊车费55美元和税费11美元）。但第二天早上，我在房间里发现一张账单，显示他们再次从我的信用卡扣款，这次是440美元，包含代客泊车费和税费。第二次扣款的房价比我通过Booking.com支付的要低。我询问前台，她敷衍了事，说我不应该收到那张账单，然后又给了我一张100美元的账单，其中包括度假村费（含税30美元）和代客泊车费（含税55美元，11美元）。预订时，我收到了酒店的确认函，上面写着度假村费是15美元，需要在酒店支付。而且，我在Booking.com预订时已经被收取了30美元的目的地费用。所以，我总共支付了510美元，包括停车费。如果我没通过Booking.com预订，房间和停车位加起来只要440美元。 房间本身不错，但是早上前台接待员的服务态度很差。我觉得自己被坑了，而且被重复收费了。我不会再来这家酒店，也不会推荐给任何人。 （原文） I booked a room through booking.com. I paid $410 (without valet parking $55 and tax $11) for the room through booking.com but in the morning I found an invoice in the room that they had charged me again from my credit card but this time it was $440 for the room with valet parking and tax from my credit card. The room rate charged a second time was less than I paid through booking.com. When I asked reception about it, she just brushed me off and said that I should not have received that invoice and she gave me another invoice for $100 which included resort fee including tax ($30) and valet parking ($55) with tax ($11) . When I booked the room, I received the confirmation from the hotel which stated that resort fee is $15 which needs to be paid in the hotel and I was already charged $30 destination charge by booking.com when I made the reservation. So in total I paid $510 for the room with parking. if I had not paid it through booking.com I would have got the room for $440 with parking. The room itself was great but the interaction with the lady in the reception in the morning was terrible. I feel I got ripped off and charged for things twice. I would not go back to this hotel neither recommend this place to anyone else.

（由 Google 翻译）房间非常干净，低调而现代。床非常舒适。Otto餐厅的菜单种类有限，但设计周到，美味可口。我很享受这次住宿。由于我的房间是作为我参加会议的一部分安排的，所以无法评价价格。 （原文） The rooms are very clean with an understated modern appeal. The bed was deliciously comfortable. The restaurant, Otto, serves a limited but thoughtful and tasty menu. I enjoyed my stay. I can't comment on the price as my room was arranged as part of a conference I was attending.

（由 Google 翻译）绝对是基塞尔酒店的忠实粉丝。在这里住了一周，印象非常深刻。我们住的是百老汇套房，空间很大，但设计很奇怪。没有抽屉，也没有其他东西可以存放行李。电视挂在墙上，需要根据房间位置旋转。其实没什么问题，只是设计有点奇怪，不太好。真的需要加个梳妆台。 健身房还不错，就是有点小。目的地费用包含附近餐厅的免费饮品，福利很棒。 奥托餐厅的全球早餐非常棒。绝对是最好的之一！ （原文） Definitely fan of the Kissell. Spent a week here and was quite impressed. We had the Broadway suite which was huge but weirdly designed. There's no drawers or anything to unpack into. The TV is on the wall and has to be rotated around based on where you are in the room. It's nothing terrible just a little weird and poorly designed. Could really use a dresser. Gym was fine if a little small. Great perks with the destination fee including free drinks at nearby restaurants. Fantastic globalist breakfast at Otto's. Definitely one of the better ones!

（由 Google 翻译）我们来这里只是短暂的旅行，或者飞机延误了，我们到达时已经是午夜之后了。我们把“请勿打扰”的标志挂在门上，直到早上9:30左右去吃早餐。我们的房间白天完全没有打扫。我们住的房间位于套房旁边一个狭窄的角落，布局非常奇怪。床还算舒服，空调也正常，但比起附近的万豪酒店，这根本不值得多花点钱。 更新：我退房时，经理非常抱歉，并免费提供了一些物品来弥补，我很感激。 （原文） We were here for a very short trip, or plane was delayed and we arrived will after midnight. We put the do not disturb on the door until we left in the morning for breakfast around 9:30 am. Our room was not serviced at all during the day. The room we were in was a cramped corner next to a suite with a very odd configuration. The beds are pretty comfortable and the A/C works, bit this is not worth the extra cost at all over the Marriott near by. Update: when I checked out the manager was very apologetic and comped several items to try and make it right which I appreciated.

（由 Google 翻译）这是一家中档酒店。地理位置确实很方便，但请注意，每晚都会收取目的地费用。他们只会在确认邮件中说明，并不认为退房时有必要告知。所以提前告知，以免您像我一样在退房时感到恼火和意外。 （原文） It’s a mid hotel. Location is the most convenient part, but keep in mind there will be a destination fee added for each night of your stay. They only disclose it on your confirmation email. They don’t think it’s important to disclose that to you when you check out. So just sharing so you not annoyed and surprised at the end of your stay the way I was.

（由 Google 翻译）基塞尔酒店真是太棒了！房间大小正合适，适合一到两位客人入住。设施齐全，服务人员也很棒。酒店位置安全，步行即可到达梅里特湖。下次肯定还会入住。 （原文） The Kissell was marvelous. The room was just right for one or two guests. The amenities were great and the staff was great. The location is walking safe and Lake Merritt is within walking distance. Would definitely stay again.

（由 Google 翻译）位置绝对完美，满足了我们的需求。周末停车费10美元，没什么特别的，但也没什么可抱怨的。除了电梯。这没什么大不了的，哈哈，我明白，东西很贵，但电梯太慢了。这本来也不是什么大问题，只是电梯太小了，大概只能坐4个人，不带行李的话，如果已经有人装好行李了，你可能得等电梯升到7层楼了，哈哈。所以，还是提醒一下以后的客人。 （原文） Location was absolutely perfect for what we needed. Parking was $10 for the weekend, nothing fancy, but nothing really to complain about. Except the elevator. Which is not a deal breaker lol, I get it, things are expensive, but it is soo slow. Which wouldn't be a huge deal, except it’s so tiny, and maybe fits 4 people with no luggage, that if people are already loaded in you could be waiting for it to go to 7 floors lol. So just a heads up to future guests.

（由 Google 翻译）基本房很小。地理位置优越，靠近奥克兰。即使您想去旧金山，也强烈推荐您入住这里，因为电车站就在酒店旁边，而且物有所值。您可以乘坐Bart轻轨从旧金山国际机场轻松抵达这家酒店。工作人员友好热情。饮用水需付费，客房服务仅应要求提供。由于某种原因，附近晚上有点混乱，但白天没问题。 （原文） The basic room is very small. The location for Oakland is very good. Even if you want to visit San Francisco would highly recommend staying here as the tram station is just besides the hotel and its value to money. You can go from the SFO airport to this hotel through Bart train without problems. The staff was friendly and accommodating. Drinking water is charged and room service is only available upon request. The neighborhood at night is a little sketchy for some reason but during the day its no problem

（由 Google 翻译）酒店员工很友好，但氛围不太好。入住时，一个吸毒的流浪汉走了进来，服务员不得不大声呵斥他离开。停车场24小时开放，位于街角。那里经常发生汽车盗窃案，所以不值得冒险。 房间还行，干净整洁，淋浴、床和浴室都很好。早餐很简单，食物选择很少。 这座城市本身年久失修，所以如果可以的话，最好远离奥克兰；那里很危险。 （原文） Os funcionários do hotel eram gentis, mas o ambiente não era bom. Quando estava fazendo o check in, entrou um morador de rua drogado, e o atendente teve que gritar com ele para que saísse. O estacionamento conveniado fica aberto 24 horas, e fica localizado na esquina da rua. Existem muitos casos de carros arrombados por lá, logo, não vale a pena arriscar. Os quartos são ok, limpos, bom chuveiro, cama e banheiro. O café da manhã é muito simples, com poucas opções de gastronomia. A cidade em si está deteriorada, então, se puder, fique longe de Oakland, é perigoso.

（由 Google 翻译）酒店很干净，员工也很友好。周围环境有点简陋，但也没办法。我很喜欢他们晚上8点锁门，而且只能用房间钥匙才能进，这确实让我们感觉更安全一些。 （原文） Hotel was clean and staff were friendly. Area is a little sketchy but not much you can do about that. I did like that they lock the front doors at 8pm and you can only get in with a room key, definitely made us feel a little safer.

（由 Google 翻译）这个地方一开始很棒。我延长了住宿时间，退房后发现额外收费是不对的。这个地方非常好，我唯一的问题是那些不必要的收费，没有人愿意解释，或者至今仍未得到解决。说实话，我唯一的抱怨是我的延长住宿账单上的额外收费。除此之外，我不得不说我和我的家人在这里过得既安全又舒适。如果你住在这里，一定要仔细查看账单和任何不必要的账单。这曾经是，现在仍然是我对这家酒店唯一的不满。 （原文） The place was great at first. I extended my stay and after checkout noticed extra charges that were no right. This place is very good, my only issue was the unnecessary charge that no one wants to explain or have yet to be resolved. My only complaint, honestly, would be the extra charges on my extended stay bill. Other than that, I would have to say my family and I were safe and comfortable. If you stay here just watch carefully the bill and any unnecessary billing. That was and is my only issue with this hotel

（由 Google 翻译）这是一个可以过夜的地方，工作人员非常友好。他们提供免费早餐，虽然选择不多，但能有免费早餐还是不错的。我只给了3星，因为清洁工作还有待加强。马桶座圈和淋浴间的墙上有头发。墙上还粘着一副干掉的隐形眼镜，感觉整个地方不太干净。 （原文） It was a place to sleep for the night, and staff was very friendly. They offered a free breakfast, not a big selection, but it is nice to have a free breakfast. I only gave 3 stars because cleanliness needs alot of work. There was hair on the toilet seat and on the shower walls. There was a dried up contact lense stuck to the wall, and the place did not feel clean altogether.

（由 Google 翻译）我大部分时间都去那里。靠近巴特，员工友善，需要安静的时候可以享受安静。至少对我来说早餐不好。糖太多，健身房不是真正的健身房，只有3台器械，但除此之外一切都很好。一定会再次预订。 （原文） i go there most of the time. near Bart, nice staff and i have my quiet when I need it. breakfast was bad for me at least. too much sugar , gym is not a real gym only 3 machines but other than that all good. will sure book it again

（由 Google 翻译）作为一个对清洁极其挑剔的人，这家酒店给我留下了深刻的印象。没有霉菌，没有皂垢，也没有灰尘——一个真正干净舒适的环境，让我感到安全。 安全是我最关心的问题，而他们的安保工作做得非常出色。尽管酒店所在的区域总体感觉不太安全，但我入住期间却感到非常安心。无论白天还是晚上，都有保安随时待命。虽然可能有点烦人，但我真的很感激电梯必须刷房卡才能上行——这是一个简单却有效的安全措施。 除了这些关键点之外，早餐也很棒，而且酒店的补水站也是一大亮点，尤其是在旧金山几乎找不到冰块的情况下！ 我强烈推荐这家酒店给所有注重清洁和安全的人。 （原文） As someone who is extremely picky about cleanliness, I was incredibly impressed. There was no mold, no soap scum, no dust - just a truly clean and comfortable environment that made me feel safe. Safety was my biggest concern and their security was exceptional. Even though the hotel is in an area that generally feels unsafe, I felt incredibly secure throughout my stay. There was visible security presence at all hours day and night. While it could be a little annoying, I genuinely appreciated that the elevator wouldn’t go up unless you used your key card - it was a simple but effective measure to ensure safety. Beyond those critical points, the breakfast was good and the hydration station was a cool bonus, especially since finding ice in San Francisco seems nearly impossible! I highly recommend this hotel for anyone prioritizing cleanliness and security.

（由 Google 翻译）我们来这里听音乐会时，三次都住在这家酒店。每次都很享受。 他们提供免费早餐，这是一个很大的优点，食物和饮料选择丰富。早餐也相当不错。 绝对物有所值。 （原文） We stayed at this hotel on three separate occasions whenever we come down here for concerts. We enjoyed our stay each time. They had free breakfast which was a huge plus which plentiful selections of food and beverages. It was also pretty good. Definitely worth the money.

（由 Google 翻译）很喜欢这个位置。他们有一个完整的酒吧。他们只提供代客泊车服务，所以请记住这一点。它们附属于 Residence Inn 酒店，因此您可以选择任何一侧。它们是相连的，这意味着您可以从同一个走廊进入两家酒店。 房间漂亮又干净。服务很棒，他们在二楼提供美味的早餐。他们有安全保障，因此无需过度担心安全问题。 （原文） Enjoyed this location. They have a full bar. They only offer valet for parking so keep that in mind. They are attached to the Residence Inn so you can choose either side. They are attached meaning you can enter both hotels from the same hallway. Rooms were nice and clean. Great service and they serve a nice breakfast on the 2nd floor. They have security so no need to be overly concerned about safety.

（由 Google 翻译）我们在奥克兰 AC 酒店度过了一段愉快的时光。房间宽敞，功能齐全，价格非常非常合理。早餐种类丰富，营养丰富。很多不同的选择。前台和入口处的人都很有礼貌。 对房间和附属设施非常满意。真的真的非常顶级。一切基本上都是全新的。我们的房间几乎相当于一间套房，有一张大沙发，实际上是一张双人床。真正的床上的床垫非常舒服，所有的枕头都一样。它们有充足的插座和 USB 接口。无线网络很棒。浴室很干净很大。尽管我们支付的价格本质上是三星级的，但一切都几乎就像五星级的体验。这可能是因为它位于奥克兰市中心，有点简陋，但我们的地区很安静。我们可以把车停在半个街区外的街道上，只遵守停车计时器法规，但你可以在附近停三个车过夜。奥克兰本身需要进行一些整修，但该地区位于市中心，有许多保存完好的州和联邦建筑，但街道生活与旧金山等不同。 （原文） We had a great time at the AC hotel Oakland. The room was spacious, functional, very very reasonably priced. The breakfast was varied and nutritious. Lots of different choices. People at the front desk and at the entry were polite. Couldn't have been happier with the room and the appurtenance is. Really really top notch. Everything was essentially brand new. We had what amounts to almost a suite, large pull out couch that's effectively a double bed. The mattress in the real bed was super comfortable, did all the pillows. They are plentiful sockets and USB links. The Wi-Fi was great. Bathroom was clean large. Everything was almost like a five-star experience even though we were paying what is essentially a three-star price. This is probably because it's in downtown Oakland which is somewhat sketchy but our area was quiet. We were able to park a half a block away on the street obeying just parking meter statutes but you can park three overnight nearby. Oakland itself could use a bit of sprucing up but the area in question is downtown and has a lot of state and federal buildings that are nicely kept up but street life is not the same as for instance San Francisco.

（由 Google 翻译）虽然酒店在奥克兰市中心，但房间还行……微波炉和健身房都在二楼。离加州大学和这里的其他地方都很近。我已经在万豪酒店住了很多年了，感觉这里需要像旅享家那样的服务。没有残疾人停车位，代客泊车服务每天要50美元…… （原文） So while the place is in downtown Oakland, the rooms are okay...microwave is on the 2nd floor as is the gym. This is close to Cal and other places here. Having been with Marriott for years now, this needs the Bonvoy touch. No handicap parking and the valet service is 50 a day...

（由 Google 翻译）讨厌这家酒店。公司帮我们订了这家酒店，我别无选择。酒店的设计风格非常简朴/斯堪的纳维亚，这本身并不算糟糕。然而，他们却迎合了“没人想要浴缸”的潮流，只提供淋浴。 最糟糕的是浴室的排风扇关不掉——而且床就在浴室旁边。所以，听着风扇的声音睡一整晚就好了，关上门就像在高速公路边上一样，因为门是一扇时髦的玻璃门，根本挡不住任何声音。 设计糟糕透顶，就算免费我也不会再住这里了。不是所有东西都要酷炫时髦，功能性才是最重要的。 （原文） Hated. This. Hotel. My company booked us in here and I had no choice. The aesthetic is very spartan/Scandinavian, which is not horrible by itself. However, they fell victim to the trend that nobody would ever want a bathtub and it's shower only. The worst, though, is the bathroom fan that you can't shut off -- and the bed is right next to the bathroom. So, enjoy listening to the fan all night, and closing the door just makes it sound like you are next to the freeway since it's a trendy glass door that blocks no sound. Tragically bad design and I wouldn't stay here again even if it was free. Not every thing needs to be cool and hip, functionality matters.

（由 Google 翻译）再也不会在这里订房了。我输入入住日期时，网站出错了，显示今天可订的房间不是一周后的。我立刻意识到我订的是今晚而不是下周二的房间，于是我打电话给服务台。那位女士非常乐于助人，也很耐心，在我解释我打算订下周二而不是今晚的房间后，她试图帮我。她试图更新我的入住信息，结果又出现了同样的错误。之后我请求她取消我的预订，或者确认预订价格的日期。但她没有权限做这两件事。她所能提供的最好的帮助就是希望我取消预订的申请能得到批准，但对于一个6个日历日内的行程来说，最多需要10个工作日才能收到回复。显然，这完全不可接受。我花了将近一个半小时打电话，试图取消一个由于他们失误而预订的预订，或者想立即确认我网站上输入的入住日期，但最终什么也没得到。她什么也做不了，当我要求她上报上级主管时，她告诉我晚上10点还要等两个小时。说实话，我都不知道我当时在哪儿，也不知道会发生什么，但我保证，只要我被扣了一分钱，我就会向这家公司申请退款。客户服务真是糟糕透了。是我遇到过最差的。 （原文） Will never again attempt to book a room here. The website errored when I entered my stay date and instead of a week from today showed me rooms available for today. After immediately realizing I booked a date for tonight instead of for next Tuesday I called the help desk. The lady was incredibly helpful and patient and tried to help me after I explained I meant to book a room for next Tuesday and not tonight. She tried to update my stay and the exact same error happened to her too. After that I said please either cancel my reservation or confirm the date for the price booked. She was unauthorized to do either. The best she was able to offer was the hope of an approval for either canceling of my stay but it would take up to 10 business days for a trip happening in 6 calendar days to hear. Obviously this was completely were unacceptable. I spent almost an hour and half on the phone trying to cancel a reservation that was only booked due to an error on their side or to get an immediate confirmation of booked approval for the night I entered in the site to stay on and ultimately learned absolutely nothing. She was unable to do anything and when asked for an escalation to her supervisor told me it would be a 2 hour wait at 10 in the evening. I’m honestly unsure of where I left or what will happen but I promise if I’m charged a single penny I will initiate a charge back from this place. Truly awful customer service. The worst I’ve ever dealt with.

（由 Google 翻译）所有房间都很干净，这对我来说是一个巨大的优势。我们门上的安全锁坏了，所以这是个缺点，而且他们还收冰费，我也非常不喜欢。工作人员非常友好，而且位置离奥克兰体育馆很近，步行即可到达，这也是我最初订这个房间的原因。虽然我承认酒店周围的环境不太好，而且看起来好像曾经有人闯入过我们的房间。不过总的来说，这是一家不错的酒店，员工很友善，干净整洁，价格实惠。 （原文） Any rooms were clean which is a huge win for me. A security lock on our door was broken off, so that was downside and they charged for ice which I also really did not like. The staff was very friendly and the location was within walking distance to the Oakland arena, which was why I got the room to begin with. Although I will admit the area around the hotel is not the best and it looks like someone has broken into our room once upon a time. However overall it was a nice hotel with nice people and clean and affordable.

（由 Google 翻译）在我住过的治安比较差的地区里，这可能是最安全的地方了。 房间……还行。虽然有点小，但没什么特别之处。服务也不错，但我不明白为什么不能把6美元的停车费直接算在房费里，尤其是当那里半空着，而且我窗外汽车警报器还响个不停的时候。 总的来说，如果你主要考虑安全，我可能会选择其他地方——不过，如果你追求的是附近有地方，那么这里还不错。 （原文） This is probably the safest spot in one of the rougher areas I've stayed in. The rooms are... fine. A little small but not a whole lot of note. Service is also fine, but I'm not sure why you can't just include the $6 parking fee in the room price, especially when the place was half empty and car alarms were going off outside my windows. Overall, if safety is your main concern, I'd probably stay elsewhere- if proximity to something nearby is what you're after though, this place is alright.

（由 Google 翻译）房间宽敞整洁，床铺舒适，配备热水、冰箱和保养良好的空调。基础设施总体维护良好。工作人员热情友好、乐于助人、热情周到且彬彬有礼。花园虽然标明为私人花园，但有时也允许儿童和老年人进入，享受阳光和周围的绿意。停车位宽敞实惠。夜晚灯火通明。总而言之，住宿体验很棒！ （原文） Spacious, neat ,clean rooms with comfortable beds, hot water, refrigerator and well maintained air conditioners. Overall well maintained infrastructure. Friendly, helpful, accommodating and courteous staff. The garden, though marked as private is sometimes accessible to kids and senior citizens wanting to bask in the sunlight and enjoy the greenery around. Spacious affordable parking for vehicles. Property is well lit up in the night. Overall, good place to stay!!

（由 Google 翻译）位置好，价格合理，酒店内有洗衣房，工作人员也很好，还允许我提前入住。我给四星是因为一些小细节，比如浴室里没有肥皂，幸好我有自己的。也没有毯子。只有一张床单和一个粗糙的床罩，看起来更像是装饰品而不是毯子。窗户似乎也封死了。我不得不费力地拧螺丝才能打开它呼吸新鲜空气，但总的来说，这次住宿体验还不错。 （原文） Good location, decent price, laundry on site, and the staff were nice and let me check-in early. I gave 4 stars for small things that were lacking or absent, like no soap in the bathroom, luckily I had my own. No blanket either. There was one sheet and a rough bed cover that looked more like decoration than a blanket. The window seemed like it was sealed shut too. I had to tinker with the screws to open it and get some fresh air, but not a bad stay overall.

（由 Google 翻译）确保不要丢失房间钥匙，否则前台会刁难你，还会额外收费（我之前不小心把钥匙卡落在房间里了）。房间还不错，整晚都能听到高速公路的声音。如果不想整晚都听到脚步声，可以要求住在二楼。大多数员工都很友善，但夜班员工有点粗鲁。 （原文） Make sure to not lose your room key the front desk will give you a hard time and try to charge extra (I accidentally left my key card in my room). The rooms are decent you can hear the freeway throughout the night ask to stay on the second floor if you don’t wanna hear foot steps all night. Most of the employees are pleasant the nighttime employees are a bit rude.

（由 Google 翻译）在D Monaghans酒店庆祝完生日后，我和朋友有些累了。我们决定入住这家汽车旅馆。 房间和浴室都很干净。令人惊讶的是，由于这家旅馆靠近880高速公路，所以非常安静，一点也不吵。由于是我朋友付的房费，所以我不知道房价是多少。住宿条件不错。 （原文） After the birthday celebration at D Monaghans, my friend and I were somewhat tired. We decided to check in at this motel. The room and bathroom were clean. Amazingly it was quiet, not noisy, since this inn is near the 880 freeway. I don't know what the room rates are since my friend paid for the room. Nice accommodation.

（由 Google 翻译）我从2004年就开始住这家汽车旅馆了，说实话，现在的管理层和业主是我20多年来遇到的最好的。他们彻底改变了这家旅馆。白天值班的那个人非常帅。 我甚至可以说，这是东奥克兰最干净的汽车旅馆之一——甚至可能是所有汽车旅馆里最干净的。不像其他一些地方，你可能会住进我称之为“滑动比例房间”的地方，Bay Breeze 的每间客房都始终干净整洁，无异味，维护良好，设施齐全。无论我直接通过大堂预订还是通过第三方网站预订，最终都能住进高质量的房间。这里没有“不好的地方”或被忽视的建筑。 停车场也很棒。周末可能会爆满，但仍然很容易找到。偶尔会有6美元的停车费——我只被收过一次，而且说实话，我的房价很低，所以收费也还算公道。 我最欣赏的一点就是这里宁静的环境。无论是在外面还是在停车场，都没有任何喧闹的活动。这里非常安静低调，我常常感觉自己是这里唯一的客人。 办公室/大堂始终有人值班，而且那里的新装修看起来非常高端。工作人员始终友好、尊重且公正。事实上，有一次我被告知因为过去的一次事件而被禁止进入，但在我平静地讨论了情况并分享了我的经历后，他们听取了我的意见，并给了我另一次机会。这种程度的客户服务和理解非常难得，我真的很感激。 我还注意到大堂里有一件装饰物，上面有柠檬和辣椒。当我询问时，工作人员告诉我，这是为了驱散负面情绪。这个小细节让我印象深刻——因为在计划外或紧急的住宿期间，这里一直感觉像一个安全、平静的避风港。 与其他让你感到被监视或不受欢迎的汽车旅馆不同，Bay Breeze 保持着一种尊重、轻松的氛围。我相信押金政策有助于吸引合适的客人，从而保持环境的宁静。 如果要我指出几个小问题，我会说高速公路噪音可能比较明显（但显然不是酒店的错），以及我上一个房间的冰箱坏了——不过我怀疑工作人员可能还不知道，因为其他一切都维护得很好。我唯一真正不满意的地方？冰块要收费。 总而言之，这家酒店赢得了我的忠诚。安全、干净、没有麻烦、停车方便，工作人员把你当成真正的客人。Bay Breeze 是奥克兰东部的一颗真正的宝石。 附：跳蚤市场就在酒店门外，还有美味的食物等等。 （原文） I’ve been coming to this motel since 2004, and I can honestly say the current management and ownership are the best I’ve experienced in over 20 years. They've completely turned this place around. The guy that works in the day time is very handsome I would go as far as saying it's one of the cleanest motels in East Oakland—possibly the cleanest overall. Unlike other places where you might end up in what I call “sliding scale rooms,” every room at Bay Breeze is consistently clean, odor-free, well-maintained, and up-to-date. Whether I book directly through the lobby or a third-party site, I always end up in a quality room. There’s no “bad side” or neglected building here. The parking situation is also great. It can get full on weekends, but it’s still easy to navigate. Occasionally there’s a $6 parking charge—I was only charged once, and honestly, I had such a low room rate that it was more than fair. One of the things I appreciate most is the peaceful environment. There’s no sketchy activity outside or in the lot. It’s so quiet and low-key, I often feel like I’m the only guest here. The office/lobby is always staffed, and the new decor in there looks high-end. The staff are consistently friendly, respectful, and fair. In fact, once I was told I was banned due to a past incident, but after calmly discussing the situation and sharing my side of the story, they listened and gave me another chance. That level of customer service and understanding is rare and truly appreciated. also noticed a decorative piece in the lobby with lemons and chili peppers. When I asked about it, the staff told me it was meant to push away negativity. That small detail really stuck with me—because this place has always felt like a safe, calm haven during unplanned or emergency stays. Unlike other motels that make you feel watched or unwelcome, the Bay Breeze maintains a respectful, chill atmosphere. I believe the deposit policy helps attract the right kind of guests, which keeps the environment peaceful. If I had to point out a couple minor issues, I’d say the freeway noise can be noticeable (but obviously not the motel’s fault), and the fridge in my last room didn’t work—though I doubt the staff knows about it yet, as everything else is so well-maintained. My only real complaint? They charge for ice. All in all, this place has earned my loyalty. Safe, clean, no drama, great parking, and staff who treat you like a real guest. Bay Breeze is a true gem in East Oakland. Ps the pulga / flea market is right outside great food ect.

（由 Google 翻译）在公园里散步并享受户外空间总是很愉快的。我喜欢所有的文化。湖附近有很多餐馆。梅里特湖是开展活动或约会的好地方。 😍💯 （原文） It's always nice to walk around the park and enjoy the outdoor space. I enjoy all of the culture. The lake is near so many restaurants. Lake Merritt is a good place to get some activity or take a date. 😍💯

（由 Google 翻译）五颗星是因为这个湖很上镜。周围的建筑物和公寓使照片变得美妙。公园感觉很安全。我们是在工作日的早上去的。有几个人在慢跑、散步锻炼身体。停车费是3美元。确保将任何贵重物品放在视线之外并锁好车门。 （原文） The five stars is because the lake is photogenic. The surrounding buildings and condos make the pictures fantastic. The park felt safe. We went on a weekday morning. There were several people jogging and walking for exercise. Parking was 3 dollars. Make sure to keep any valuables out of sight and lock your car doors.

（由 Google 翻译）很美，特别是如果你能看到日落 （原文） Beautiful especially if you can catch the sunset

（由 Google 翻译）可爱的地方，非常适合野餐或锻炼！停车很方便而且充足。享受阳光、购物、在湖中划皮划艇或绕湖跑步、滑冰或骑自行车。每个人都能找到适合自己的东西。您可以带上毯子躺在草地上或坐在长凳上。 周末，您可能会欣赏到当地鼓手的演奏，并观看人们为荣耀而舞动。 哦，我忘了这对狗来说很棒，你的狗朋友会感谢你的散步。 （原文） Lovely place, great for picnics or workout! Parking is easy and sufficient. Enjoy the sun, shop, kayak in the lake or run, skate or bike around the lake. There is something for everyone. You can bring your blanket and lie on the grass or sit in the benches. On weekends you might get to enjoy the local drummers and watch people dance away to glory. Oh and I forget it’s great for dogs and your canine friend will thank you for the walk .

（由 Google 翻译）无论清晨还是傍晚，湖边都是锻炼身体或坐在长椅上沉思的好地方。湖边是我在奥克兰最喜欢的地方。这里的日落美得令人陶醉。到目前为止，我见过的最美的日落是在六月……美丽的粉红色天空。周末，天气晴朗时，湖边有很多人和家人在玩游戏、烧烤，或者只是四处奔跑。住在附近真是美好的体验。 （原文） Whether you walk during the morning or evening time, the lake is always a great place to exercise or just sit on a bench and reflect. The lake is really my favorite part of Oakland. The sunsets here are truly magical. Best sunset i've experienced so far has been in the month of June...beautiful pink skies. On weekends when it's sunny outside, there are lots of people and families around the lake playing games or having a barbecue or simply running around. It's a beautiful vibe to live nearby.

（由 Google 翻译）在即将进行的重大整修之前，这个湖已经很不错了（见图）。 截至 2018 年 12 月，步行和慢跑双道已基本完工，大部分景观美化已完成，我们很高兴能在春天享受梅里特湖！ （原文） The lake was already pretty good to enjoy before the soon to be competed major renovations (see pics). As of Dec 2018, the walking and jogging double paths are mostly complete, much of the landscaping has gone in & we're so excited to enjoy Lake Merritt in the spring!

（由 Google 翻译）无论我住在哪里，我都会被水所吸引。湖泊和邻近湖泊的周围免费使用区域非常精彩、令人兴奋、信息丰富，对我的“Ness”来说至关重要。 我经常在音乐台上冥想，在植物园里悠闲地散步，在湖边的人行道上愉快地骑自行车等等。我非常喜欢奥克兰。 （原文） I am drawn to the water no matter where I have lived. The lake and surrounding free use areas adjacent to the lake are wonderful, exciting, informative and down right essential to my "Ness". I meditate often at the Bandstand, walk leisurely thru the botanical gardens, ride my bike pleasantly along the sidewalk on the lakeshore and so much more. I love Oakland so much.

9A旁边的这个卖咖啡的态度很不好，

我坐飞机

快！快到冇朋友！

外面无洗手间

非常感谢

（由 Google 翻译）这是湾区位置最便利的机场，非常棒。西南航空的航班选择比旧金山或圣何塞更多。凯撒航空赞助了大厅的翻新，非常漂亮。商店里有很多当地美食和商品。 希望委员会能放弃那些愚蠢的名字游戏，专注于改善机场。 （原文） This a great airport in the most convenient location in the Bay Area. More choices in Southwest flights than SF or San Jose. Kaiser has sponsored a nice remodeling of the lobby. The shops have lots of local food and merchandise. Hopefully the commission will give up in the silly name games and focus on improving the airport.

（由 Google 翻译）这个机场最近翻新过，空无一人。它比我去过的大多数机场都要好得多。给它一个机会吧，别因为它是奥克兰就否定它。我现在肯定更愿意从这里起飞。 （原文） The airport is recently remodeled and is empty. It is way better than most airport that I've been to. Give it a chance, don't knock it just because it's Oakland. I would definitely prefer to fly from here now.

（由 Google 翻译）我太爱这家酒店了！我们每次来旧金山都会住这里。酒店坐落在埃默里维尔一个风景优美的地区，沿着水边走一小段路就能到达一个漂亮的公园。酒店非常干净安全。我和丈夫还有两个孩子通常喜欢住套房，因为套房面积更大，配有一张折叠沙发床，还能欣赏到海湾和海湾大桥的美景。我预订时也总是会包含早餐，因为自助早餐有很多美味的选择。酒店的客户服务非常出色，从前台到客房服务，再到餐厅工作人员，每个人都非常友好。总而言之，这是旧金山地区游客的绝佳住宿选择。 （原文） I love this hotel! This is our go-to hotel each time we visit San Francisco. This hotel is located in a beautiful area in Emeryville where you can take a short walk along the water to a nice park. This hotel is very clean and safe. With my husband and two children, we usually like to stay in the suite since this is a larger room that includes a sofa pull out bed and a beautiful view of the bay and Bay bridge. I also always include the breakfast option when I book our reservation since the breakfast buffet has plenty of delicious options. The customer service is excellent, from the front desk, to housekeeping, to the restaurant staff; everyone is friendly. Overall, excellent option to stay when visiting the San Francisco area.

（由 Google 翻译）套房只有一台空调。入住时，空调关着，窗帘拉开，阳光直射房间，热气腾腾。我投诉后，他们说房间里的两台空调都打不开（大概是为了省电）。看来，这房间不是第一次被投诉了。解决办法是换到一间更小的房间，条件和最初交付的房间一样。糟糕的客户服务，毫无人性化。总结：付出代价，却失去了休息和内心的平静（对于有小孩的家庭来说，简直就是压力山大）。 （原文） Solo un Aire acondicionado para una habitación Suit. Al entregar el cuarto el aire estaba apagado con las cortinas abiertas y el sol calentando el cuarto a la máxima potencia. Al hacer el reclamo manifestaron que no podían encender los dos aires que tiene el cuarto (seguro para ahorrar energía), al parecer no es el primer reclamo de este cuarto, y la solución fue cambiar a un cuarto más pequeño con las mismas condiciones con que nos entregaron el cuarto al inicio. Mal servicio al cliente y cero consideración. Conclusión: pagas para no descansar y perder tu paz (estrés total en una familia con niños pequeños).

（由 Google 翻译）不推荐家庭入住。 前台工作人员很专业，确实提供了两瓶水，但直接递给客人而不是放在房间里，感觉有点不人性化，降低了整体体验。 看到车内禁止放置贵重物品的告示后，感觉很不安全。 入住旧金山市中心联合广场希尔顿酒店，价格为270美元，而入住旧金山市中心联合广场希尔顿酒店，价格为212美元，而且视野开阔。 没有安全停车位 房间还可以 入住一晚没有客房清洁服务。 取消预订需支付全额费用。 （原文） Not recommended for family stay. The front desk staff were professional and did provide two bottles of water, but handing them over directly instead of placing them in the room felt a bit impersonal and diminished the overall experience. Felt insecure after seeing a notice about not leaving valuables in the car. Paid $270 vs $212 Hilton Union Square SF downtown with a lot of views. No secure parking Room was ok No housekeeping service for a night stay. Full cost cancellation only.

（由 Google 翻译）房间和图片一样。景色优美，员工友好。 我唯一不满意的是隐藏费用：早餐不包含在内，大约每人25美元。停车费不包含在内，大约每晚28美元。通常情况下，找到免费停车位不成问题，但周边地区的免费停车位非常有限——而且该地区车辆盗窃事件频发，因此停车费几乎成了强制性收费。携带宠物入住每晚需额外支付75美元。即使预付了房费，每晚也需支付100美元押金。 我原本以为这间客房很划算，但考虑到所有额外费用，我觉得还不如选择更贵的现代化酒店。 （原文） Rooms are as pictured. Great views & friendly staff. My only issue was the hidden fees: Breakfast is not included and is about $25 per person. Parking is not included and is about $28 per night. Finding free parking wouldn't typically be an issue but there is very limited free parking in the surrounding area - plus this area can be a hotspot for vehicle break ins so that makes parking sort of a mandatory fee. Pets are an additional $75 a night. $100 deposit each night - even if the room is prepaid. I originally thought I got a great deal on the room but after all the additional fees added on, I felt like I might as well have just paid for a more expensive modern hotel option.

（由 Google 翻译）鉴于他们的态度、缺乏专业素养以及选择性执行规定，我再也不会住这里了——而且我也不建议其他人住。 这是我经历过的最糟糕的酒店体验之一。前台接待员Gary从我入住的那一刻起就很粗鲁，不耐烦。他对大堂里的其他人很友好，但对我却完全不理不睬。我问了一些简单的问题，他只是低声嘟囔着回答，好像我打扰了他似的。 后来，情况变得更糟了。我向两位DoorDash司机订餐——一位是白人，一位是西班牙裔。白人司机毫无问题地被允许上楼。西班牙裔司机被拦下，并被告知“酒店政策”不允许送餐到房间。当我下楼取餐时，我竟然看到电梯里还有另一位白人DoorDash司机在给客人送餐。 所以，他们不仅服务糟糕，而且对待方式也前后矛盾，说实话，感觉像是在歧视。 （原文） Between the attitude, lack of professionalism, and selective enforcement of rules, I’ll never stay here again — and I don’t recommend anyone else does either. This was one of the worst hotel experiences I’ve ever had. The front desk host, Gary, was rude and dismissive from the moment I checked in. He was friendly with others in the lobby but completely brushed me off. When I asked simple questions, he mumbled answers under his breath and acted like I was bothering him. Later, things got even worse. I ordered food from two DoorDash drivers — one white, one Hispanic. The white driver was allowed upstairs with no issue. The Hispanic driver was stopped and told it was “hotel policy” not to allow deliveries to rooms. When I went down to grab my food, I literally saw another white DoorDash driver in the elevator delivering food to a guest. So not only was the service awful, but the treatment was inconsistent and honestly felt discriminatory.

（由 Google 翻译）我也向希尔顿客户信箱发送了投诉。在希尔顿花园酒店的体验非常糟糕。我无法办理入住手续。前台工作人员Jose应该被解雇，永远不要在酒店业工作！简直傲慢无礼。我对这个人对待我的方式感到非常震惊。我来自外地，我乘飞机来出差，公司提前预订了房间，并留下了信用卡号。我的住宿时间为10月14日至10月18日。我出示了收据、雇主的电子邮件等，但我仍然被允许入住，因为根据Jose的说法，雇主没有提供预授权。当我要求与经理谈话时，我被告知她会告诉我同样的事情，然后她就离开了，并说他现在是代理经理，这完全是不诚实的。所以他现在是个骗子。我坐在酒店大堂打了几个电话，发了几封电子邮件，希望能联系到我办公室的人，但天色已晚。过了一会儿，Jose问我是否住在酒店，说一晚要700美元。我解释说我付不起，而且我也没地方可去。然后他威胁要报警。他声称，前厅经理Gena Gaitan建议他，如果我不离开就报警，于是他就真的报警了。凌晨两点多，警察才来把我带出酒店。我认为这种行为只会让酒店、经理和员工的情况雪上加霜。Jose缺乏专业精神，态度恶劣，缺乏有效沟通，对我的处境缺乏体谅和同情。他应该被解雇！ （原文） I sent this complaint to Hilton guest correspondence also. Very bad experience at Hilton Garden Inn. I couldn't get pass check in. The front desk associate Jose should be fired and never work in hospitality! Beyond condescending and rude. I am so taken back by how I was treated by this person. I'm from out of town, I was flown in for business where the company made the reservation beforehand and left a credit card number on file. My stay is from 10/14-10/18. I showed my receipt, emails from my employer etc, however I still was not allowed to check in because according to Jose, there was no pre-authorization given by the employer. When I asked to speak with a manager, I was told she would tell me the same thing, then she left and that he was now the acting manager, which was completely dishonest. So he's a lair now. I sat in the lobby of the hotel to make some calls, send some emails hoping I would get in touch with someone from my office but naturally it was too late at night. Some time had passed and Jose asked if I was staying in the hotel, that it would be $700 for the night. I explained I couldn't afford that and I had nowhere else to go. He then threatens to call the police. He then claims the manager Gena Gaitan, Front office manager, advised him to call the police if I don't leave and he proceeds to do that. It was after 2AM when the cops came to escort me out the hotel. I believe this action only made things worse for the hotel, the manager and the staff. Jose showed a lack of professionalism, a disgusting attitude, lack of effective communication, consideration and compassion for my situation. He should be terminated!

（由 Google 翻译）不要相信他们短信员（Gena）的答案，我特意询问是否包含早餐。他们告诉我是在 Garden Grille 餐厅。然后就立即收取基本食物的费用。我当时出差，所以这不是个人费用，但我不再相信希尔顿团队成员的服务和短信。当我问为什么收费时，他们只是说“抱歉造成误会”......这不是误会，而是一个错误，他们没有考虑任何因素，甚至没有承认他们参与了这场误会。我以前在希尔顿的地位很高，但去年没怎么出差，所以级别下降了......也许这就是他们这么快就解雇我的原因。不管怎样，我还要过很长时间才能再次信任希尔顿的员工。 （原文） Don't trust answers from their text messaging person (Gena), I specifically asked if breakfast was include. I was told it was in the Garden Grille. Then promptly CHARGE for the basic food. I was travelling for work so not a personal cost but I no longer trust the service and messaging I get from Hilton team members. When I asked why I was charged, they just say 'sorry for the misunderstanding' ... this was not a misunderstanding it was a MISTAKE and they did not offer any consideration or even acknowledge they had any hand in the misunderstanding. I used to have great status with Hilton but didn't travel much last year so dropped down a level .... maybe that is why they dismissed me so quickly. Either way, I will be a long time before I trust the employees at Hilton again.

（由 Google 翻译）我们预订了奥克兰机场希尔顿酒店，因为它靠近机场，非常适合我们清晨的航班。不幸的是，便利是我们住宿的唯一好处。 酒店的装饰感觉就像回到了过去——想想过时的家具和非常“复古的希尔顿”氛围。虽然有些人可能会觉得它很迷人，但我们希望有更现代的东西。 凌晨 1 点到达，空调工作至关重要。 然而，我们的系统无法正常运行。尽管调节了恒温器，房间整个晚上仍然温暖得令人不舒服。凌晨五点醒来，浑身热汗淋漓，我打开窗户放松一下，却听到外面不断传来噪音。 试图解决空调问题是另一个挑战。房间里的电话坏了！ 为了希望早上能得到解决，我在早上 8 点使用了实时聊天功能。 令人失望的是，直到我们上午 11 点退房前 15 分钟才收到回复 - 太晚了，无法提供任何帮助。 雪上加霜的是，我们的浴室只有一条毛巾。由于手机坏了，要求更多是不可能的。 最重要的是，客房服务人员在早上 8 点反复敲门，不必要地扰乱了我们的睡眠。 提供的唯一解决方案是下午 1 点延迟退房，这对于我们的旅行计划来说太晚了。 这次住宿没有达到希尔顿的标准，尤其是对于像我这样的钻石会员来说。空调故障、电话损坏、实时聊天缺乏响应、毛巾不足以及不必要的客房服务中断严重影响了我们的体验。 如果您正在寻找奥克兰机场附近舒适便捷的住宿，我建议您探索其他选择。有更好的酒店，不会让您感到汗流浃背、沮丧和失望。 （原文） We booked the Hilton Oakland Airport for its proximity to the airport, perfect for our early morning flight. Unfortunately, convenience was the only perk of our stay. The hotel's decor felt like a trip back in time - think dated furniture and a very "retro Hilton" vibe. While some might find it charming, we were hoping for something more modern. Arriving at 1am, a working air conditioner was crucial. However, ours wasn't functioning properly. Despite adjusting the thermostat, the room remained uncomfortably warm throughout the night. Waking up hot and sweaty at 5am, I opened the window for some relief, only to be met with constant noise from outside. Trying to address the air conditioning issue was another challenge. The phone in the room was broken! Hoping for a resolution in the morning, I used the live chat function at 8am. Disappointingly, there was no response until a mere 15 minutes before our 11am checkout - far too late to be of any help. To add insult to injury, our bathroom only had one towel. With the broken phone, requesting more was impossible. On top of that, housekeeping knocking repeatedly at 8am unnecessarily disrupted our sleep. The only solution offered was a late check-out at 1pm, which arrived way too late for our travel plans. This stay fell short of Hilton standards, especially for a Diamond member like myself. The malfunctioning air conditioning, broken phone, lack of response on live chat, inadequate towels, and unnecessary housekeeping disruption significantly impacted our experience. If you're looking for a comfortable and convenient stay near the Oakland Airport, I recommend exploring other options. There are better hotels available that won't leave you feeling sweaty, frustrated, and disappointed.

（由 Google 翻译）这家酒店是我住过的最差的酒店之一。它是贫民区，很脏，很旧，很破烂，很臭，很不安全，房间隔音效果更差。我可以听到隔壁房间的谈话，就好像他们就站在我旁边一样。幸好我买了便携式扬声器，可以在睡觉时播放雨声，以隔绝所有噪音。再次让我提一下这个地区和酒店不安全吗？房间和浴室又脏又脏。自助早餐 44.99 美元？智利请。我永远不会再住在奥克兰的希尔顿酒店，坦率地说，我永远不会再留在奥克兰。 （原文） This hotel is one of the worst hotels I’ve ever stayed in. It’s ghetto, it’s Dirty, it’s old, it’s raggedy, it stinks, it’s unsafe, room insulation is the worse. I could hear conversations in the next room as if they were standing next to me. Good thing i bought my portable speaker to play rain sounds while i sleep to block out all the noise. Again let me mention this area and hotel is unsafe? The rooms and bathrooms are dirty and filthy. Breakfast buffet $44.99? Chile please. I’ll never stay in the Hilton in Oakland again and quite frankly I’ll never stay in Oakland again.

（由 Google 翻译）尽管这家酒店确实需要进行补救性维护，但该地区的许多其他酒店的情况都更糟。至少这里的工作人员很友好，如果你需要赶早班飞机的话，位置也很棒。请注意，班车费用为 5 美元，计入您的房费，但这似乎很合理。 （原文） Although this hotel is definitely in need of remedial maintenance, many of the other hotels in the area are in far worse shape. Here, at least the staff is friendly and the location is great if you need to make an early-morning flight. Be aware that the shuttle ride costs $5 charged to your room, but that seems reasonable.

（由 Google 翻译）在最后一刻将酒店用作会议场所，全天可容纳 60 人。 会议室漂亮又干净。它们能够变大变小以满足我们的需求。食物很好，为我们的与会者提供了丰盛的午餐和欧陆式早餐。 工作人员很关注我们的需求，对我们的与会者非常有帮助和热情。我们对这项服务根本没有任何抱怨。 强烈推荐参加会议或研讨会。 （原文） Used the hotel as a meeting space at the last minute to accommodate 60 people all day. Conference rooms were nice and clean. They had the ability to be made larger small to suit our needs. The food was good, solid lunch and continental breakfast options for our attendees. The staff was attentive to our needs and very helpful and welcoming to our attendees. We didn't really have any complaints with the service at all. Would highly recommend for meetings or workshop.

（由 Google 翻译）这是最差的酒店之一。它获得一星是因为它有热水、浴缸以及良好的床垫和枕头。我有一个补充牙刷。 很吵，我能听到回声、声音和节拍。很难入睡。闻起来又旧又发霉，味道不太好。厕所不停地打嗝、吐水、冒泡泡。这是混乱和烦人的。浴室的地板有裂纹和划痕，水泥浆很脏。浴缸被划伤，水泥浆发黑发霉。前台的人很粗鲁而且身材矮小。我要求将一张婴儿床带到我的房间，他说“可能没有，我什至不知道我们是否有。”然后我打电话给前台，等了20分钟...然后我第三次去前台询问。终于被带来了。门打不开。即使有我的卡，也有人不得不让我进去。这个地区很可怕。地毯很难看。房间很小。 好床垫，好枕头。 （原文） This one of the worst hotels. It earned 1 star because it has hot water and a bathtub and a good mattress and pillows. I got a complementary toothbrush. It's noisy and I can hear echos and voices and beats. It's hard to sleep. It smells old and musty not in a good way. The toilet kept belching and spitting water and bubbles out randomly. It was messy and annoying. The floor in the bathroom was cracked and scratched and the grout is dirty. The tub is scratched up and the grout is black and moldy. The front desk man was rude and short. I asked for a crib to be brought to my room he said "probably not, I don't even know if we have one." Then I called the front desk and waited 20 min...then I went down to the front desk and asked a third time. Finally it was brought. The door wouldn't open. Even with my card someone had to let me in.The area is scary. The carpet is hideous. The rooms are pretty small. Good mattress, good pillows.

（由 Google 翻译）长假过后，我抵达了这里。工作人员非常乐于助人，认真解答了我们所有的问题。客房服务也很好，提供了我们所需的一切。房间很干净，虽然有点陈旧，但我们并不介意，床也很舒服。不过，和别人合住的话，床会有点小。空调效果很好。位置对我们来说非常理想，因为我们要赶早班飞机，所以机场接送服务非常方便。总的来说，我还会再次入住这里，尤其推荐那些赶早班飞机的人。 （原文） Arrived here after a long holiday. Staff were incredibly helpful and were attentive to all our questions. Room service were quite nice and supplied us with all we needed. Room was quite clean, a little outdated but that doesn't bother us and beds were comfortable. However they were a little small when sharing with another person. Aircon worked well. Location was very ideal for us as we had an early morning flight and shuttles to airport were incredibly helpful to us. Overall would stay here again and recommend especially for those with early flights

（由 Google 翻译）这是一家建于20世纪50年代的酒店。虽然翻新过，但仍然很破旧，不过还算干净。我和85岁的长辈一起旅行，他们把我们安排在了一栋离前台餐厅很远的楼里。这家酒店很杂乱。如果你走路不方便，最好安排住一栋楼。餐厅贵得离谱，而且很吵。机场班车服务很棒，前台服务也很热情。我不会再住这里了。我会选择隔壁的凯悦酒店，那里更现代，餐厅也更好。 （原文） This is a hotel from the 1950s. It had an update but it’s still pretty shabby, but clean. I was traveling with my 85-year-old elder, and they put us in a building far away from the restaurant in the front desk. It’s a sprawling hotel. If you have issues walking demand to be put in building one. The restaurant is outrageously expensive and loud. The airport shuttle service is great and the front desk service was helpful. I will not stay here again. I would stay at the Hyatt next door, which is much more modern and the restaurant is better.

停车不免费 网速超慢

（由 Google 翻译）酒店不错，房间很干净！我们入住那天，大堂接待员态度有点粗鲁，但退房时换了一位接待员，态度完全不同，既友善又尊重。 另外，我们晚上入住这家酒店只是为了睡觉，酒店很舒适，位置也很好。 （原文） It's a nice hotel, the room was very clean! The lobby receptionist was kind of rude the day we check in but a different receptionist when we check out was completely different, nice and respectful. Besides we use the hotel just to sleep at night, it was comfortable and had a good location.

（由 Google 翻译）工作人员很棒，对于我独自入住一晚来说，感觉很棒。可惜的是，在当地停车是普遍现象，不过考虑到我住的这个酒店价格还算合理，所以停车对我来说没什么问题。唯一的缺点是我的浴室明显没有打扫干净；我入住的时候，地板上和浴缸里到处都是别人的头发。 （原文） The staff was amazing and for a one night stay as a solo guest it was great. Paying for parking is unfortunately standard in the area but with the good rate I got, it didn’t matter to me. Only downside was that my bathroom had clearly not been cleaned well; there was someone else’s hair all over the floor and in the bathtub when I checked in.

（由 Google 翻译）我于2025年7月13日星期日晚上8点半左右办理了入住。那位留着胡子的男士（我记得他叫亚历克斯）为我办理了入住，态度很不友好，眼神空洞，似乎对工作漠不关心，漫不经心。他甚至没有问候我。我要求在凌晨5点叫醒我，并向他道谢。然而，凌晨5点我并没有接到叫醒服务。幸运的是，我隔壁房间的闹钟在凌晨5点前响了。 客户服务至关重要！如果客服人员连礼貌待人、简单问候一句“您好吗？”、说句“谢谢”或安排人叫醒我都抽不出时间，那他就根本不配做客户服务。 房间还行，就是枕头太软了，而且没有微波炉和冰箱。我入住时的价格是119美元，但退房时却变成了144.75美元。他们收取的费用包括：埃默里维尔TOT 14.31美元；目的地费9.99美元；旅游费0.02美元；旅游评估费0.23美元；埃默里维尔目的地TOT 1.20美元。“TOT”是什么？这些税费简直荒谬。他们网站上确实提到了9.99美元的目的地费，但预订时却不会告知你这些其他额外费用。 我绝对不会再来，也不推荐。 （原文） I checked in at approximately 8:30 p.m. on Sunday, July 13, 2025. The gentleman who has a beard (I believe his name is Alex), who checked me in was not friendly, gave no eye contact, and seemed like he was disinterested and nonchalant in doing his job. He didn't bother to ask me how I was doing. I asked for a wake-up call at 5:00 a.m. and thanked him. However, I did not receive a wake-up call at 5:00 a.m.. Fortunately, a room next to me, alarm clock went off just before 5:00 a.m. Customer service is everything! If a customer service person can't find time to be polite, ask a simple, "How are you?" say "thank you", or arrange for a person to wake-up, he has no business in Customer service. The rooms are decent, pillows are too soft, and no microwave or fridge. My price at check-in was $119, but at check-out it was $144.75. They charged: $14.31 for Emeryville TOT; $9.99 for destination fee; .02 for tourism; .23 for tourism assessment; and $1.20 for destination Emeryville TOT. What is "TOT"? These taxes are ridiculous. They do mention on their website that $9.99 would be charged for the destination fee, but they don't tell you about these other extra charges when you book. I absolutely would not return and do not recommend.

（由 Google 翻译）基本设施还算齐全。我不在家的时候，他们进我的房间安装东西，挪动了家具，但当天我们却没享受到应有的客房清洁服务。我们想在10点吃早餐，却被告知太晚了。酒店的营业时间也没有张贴出来。我们在酒店收到了包裹，不得不坚持要求前台提供送货照片才拿到。每件事都只是小问题，但加起来感觉服务整体很差。 （原文） Basic essentials were fine. They entered my room while I was out to install something, moved furniture around, but that same day we didn't get the maid service we were due. We tried to get breakfast at 10, but we were told we were too late. Hours were not posted anywhere. We received packages at the hotel and had to insist and show delivery pictures to get them from the front desk. Each incident a small annoyance; together seemed to be general poor service.

（由 Google 翻译）虽然略显陈旧，但埃默里维尔索尼斯塔酒店 (Sonesta Emeryville) 舒适干净。前台的客户服务堪称 A+。 我有几个建议……1）在套房卧室里放置垃圾桶；2）在房间里提供更好的咖啡品牌，并配上奶精（那些非乳制品包装简直是 2002 年的古董，太恶心了！） 总的来说，我在埃默里维尔索尼斯塔酒店住得很愉快。 （原文） Although a bit dated, the Sonesta Emeryville was comfortable and clean. Customer service from the front desk was A+. I have just a few suggestions...1) place trash cans in the suite bedrooms and 2) provide a better coffee brand in the rooms with liquid creamer( those non dairy packets are so 2002, and gross!) Overall, I enjoyed my stay at Sonesta Emeryville.

（由 Google 翻译）距离加州大学伯克利分校和美食都很近。房间非常宽敞舒适，但我希望房间里能有微波炉和更好的咖啡机。无论如何，酒店内有停车场和餐厅。房间不是每天自动打扫，但我想你得主动要求。我不太爱干净，所以没觉得有什么问题。这里很不错。 （原文） Great proximity to UC Berkeley and food. Rooms are very spacious and comfortable but indo wish there was a microwave in the room and a better coffee maker. Regardless there is parking and a restaurant on site. The room was not cleaned daily (automatically) but I guess you have to request it. I'm not messy so it didn't bother me. It's a nice place.

（由 Google 翻译）老实说，就你所支付的价格而言，房间并没有那么糟糕吗？当我查看其他评论时我很担心，但我同意了。我确实从美铁醒来，但这并不是旅馆能够控制的。如果您讨厌在火车上醒来，那就选择其他地方。 工作人员非常友好，当我退房时向我保证押金将被退还。如果有人好奇的话，价格是 50 美元。我明白为什么人们会失明，他们应该在门上或登机玻璃上贴上标志以提高透明度。这并没有真正影响我。我喜欢醒来并在港口周围散步。这是一个不错的位置，需要更多的改造，他们可能会收取更多费用。没有使用早餐服务，因为当时是早上 7 点到 9 点，我睡得很晚。 （原文） Honestly for the price you pay the rooms aren't so terrible? I was concerned when I checked the other reviews but I settled in okay. I did wake up from the Amtrak but that's not really in the inn's ability to control. If you hate waking to a train then pick somewhere else. Staff were extremely friendly and as I checked out reassured me the deposit fee would be refunded. It's $50 if anyone was curious. I see why people would be blind sighted and they should have a sign on the door or check-in glass for transparency. It didn't affect me really. I loved waking up and walking around the port. It's a nice location, needs a bit more remodeling and they could probably charge more. Didn't use the breakfast services because it was 7-9am and I slept in late.

（由 Google 翻译）可怕的地方！我们事先阅读了评论并希望它们被夸大了 - 这是一个大错误。墙上压了一只蟑螂，还没清理干净，还有一条腿和一根天线。地板很粘，到处都是发霉的墙壁碎片。床单上有一点点污渍和绒毛，但看起来相当干净。 晚上无法入睡，因为火车每 20-30 分钟一班，声音非常大。房间里有烟味？杂草？模具？说不出来，但这让我们立刻感到恶心。 隔壁的人非常粗略，听到一个女人独自尖叫了好一个小时，大喊“把所有东西都拿走！”就像她被谋杀了或者什么的。 避开这个地方！你将无法入睡或感到安全！ （原文） Scary place! We read the reviews beforehand and hoped they were exaggerated - big mistake. A roach crushed on the wall hadn’t been cleaned properly, there was still a leg and an antenna.. The floor was sticky, with bits of the moldy wall everywhere. Bedsheets had a tiny stain and lint but seemed fairly clean. Could not sleep at night thanks to the very very loud train every 20-30 mins. The rooms smell like cigarettes? weed? mold? Couldn’t tell but it made us instantly nauseous. Very sketchy people next door, heard a woman scream alone for a good hour, yelling “take everything!” like she was being murdered or something. Avoid this place! You will not sleep or feel safe!

（由 Google 翻译）我谨此致函，正式表达我对贵酒店服务的强烈不满。 由于从巴塞罗那飞往旧金山的航班意外延误，我们于凌晨 12:06 抵达酒店，却发现我们的预订已被取消，且未经事先通知。抵达后，酒店以极其无礼且毫无帮助的方式告知我们，酒店已无空房，并让我们“自行解决”。 我们受到的待遇不仅不专业，而且极具侮辱性。与我们互动的工作人员态度粗鲁、缺乏礼貌，完全缺乏同理心，也不愿以任何方式帮助我们。更糟糕的是，尽管是酒店未经我们同意取消了我们的预订，我们还是被收取了取消费。 整个体验令人无法接受。酒店本身就给人一种阴暗、令人不快的感觉，与专业酒店服务的标准相去甚远。我们感到被抛弃、被虐待、被利用，处境既紧张又脆弱。 我恳请您立即处理此问题，提供解释，并全额退还不合理的取消费用。 （原文） I am writing to formally express my deep dissatisfaction with the service we received at your establishment. Due to an unexpected flight delay from Barcelona to San Francisco, we arrived at the hotel at 12:06 a.m., only to find that our reservation had been cancelled without prior notice. Upon our arrival, we were informed in an extremely disrespectful and unhelpful manner that there was no room available for us, and we were essentially told to "figure it out ourselves." The treatment we received was not only unprofessional but also demeaning. The staff member we interacted with was rude, ill-mannered, and showed a complete lack of empathy or willingness to assist us in any way. To make matters worse, we were charged a cancellation fee despite the fact that it was the hotel that cancelled our reservation without our consent. The entire experience was unacceptable. The place itself felt shady and unpleasant, far from what is expected of a professional hospitality service. We felt abandoned, mistreated, and taken advantage of in a stressful and vulnerable situation. I kindly request that you address this issue immediately, provide an explanation, and process a full refund for the unjustified cancellation charge.

（由 Google 翻译）在网上预订了这家酒店，因为它看起来还不错。预订前没看评论是我的错，但这是我住过的最差的酒店。酒店所在区域环境很差，房间本身很潮湿，淋浴间和台面到处都是烧焦的痕迹，空调也坏了。外面温度高达43摄氏度（约39摄氏度）。我预料到了“差劲酒店”的一些基本特征，比如烟味、污渍和噪音，但这家酒店超出了我的预期，而且是负面的。 更新：已经过去快三周了，我还没拿到我的押金。我打了几次电话，结果被告知押金已经退还给他们了，应该只是显示我的银行账户待处理，他们也无能为力。我总共在这家酒店损失了150多美元（包括预订费），而我甚至不会在这家酒店花超过50美元，因为它太垃圾了。 （原文） Booked this hotel online because it looked pretty decent. My fault for not looking at reviews prior to booking, but this is the worst hotel I've ever stayed in. The area it's in is ugly, the room itself is damp and has burn marks all over the shower and counters, and the AC doesn't work. It was 110 degrees outside. I expected the basic "bad hotel" things like cigarette smoke, stains, and loud noises, but this exceeds my expectations and not in a good way. Edit: it's been almost 3 weeks and I still haven't got my deposit back. I called a couple times only to be told that it said the deposit was refunded on their end and should've only ever said pending in my bank account, and there was nothing they could do. Thats a grand total of over $150 i lost to this hotel (included reservation fee) that I wouldn't even spend more than 50 on because it's such a dump.

（由 Google 翻译）我之前住过这里，最近装修过的房间非常干净舒适，但这次情况并非如此。我在三楼，整个楼层都弥漫着海鲜和狐臭的味道。房间里的家具又脏又旧，浴室的通风口充满了泥土。到处都是不愉快的经历。他们需要改造所有的房间 （原文） I stayed here before and had a recently remodeled room that was very clean and comfortable but that was not the case this time. I was on floor three and the whole floor smelled of seafood and body odor. The rooms furniture was dirty and old, vent in the bathroom was filled with gunk. All around an unpleasant experience. They need to remodel all of the rooms

（由 Google 翻译）2025年8月3日 致相关人士 我们提前一周预订了房间，凌晨4点打电话通知贵酒店后，被告知航班延误。我们被告知没有房间了，而且我们的卡在午夜后被拒，当时酒店工作人员使用了我们的卡。首先，为什么我们的卡会在午夜使用呢？我们8月2日上午11点就入住了房间，而且预订到11日星期一。Best Western酒店很容易接受这张卡。 他太粗鲁了，还说你们已经客满了。 显然他把我们的房间卖了。 我永远不会向任何人推荐杰克伦敦酒店。 我们凌晨4点被困在街上。 感谢Best Western酒店的好心，他们在半夜为我们安排了房间，而且只住了一晚，因为他们也客满了。 我们对此糟糕的经历深感震惊，并将认真考虑你们的招聘做法。 非常失望和疲惫 迈克尔·李·斯特罗尔 （原文） August 3 2025 To whom it May Concern We reserved a week in advance and were told at 4 a.m, after calling and informing your establishment, that our flight had been delayed,. We were told that there was no room and our card had been declined after midnights, when the hotel clerk used it. First of all why would it be used at midnight when we had the room from 11 in theorning on August 2nd and had booked until Monday the 11th. The card was readily accepted at the Best Western. He was so rude and said you were full. Obviously he had sold our room. I would never recommend The Jack London Inn to anyone We were stuck on the streets at 4 a.m Thanks to the kindness of Best Western they accommodated us in the middle of the night , for just that night as they were full as well. We are reeling from this awful experiences and would seriously consider your hiring practices. Very Disappointed and Exhausted Michael Lee Strohl

（由 Google 翻译）当我通过Booking.com预订时，这家酒店与网上的描述不符。我选择它是因为它的价格公道，外观也不错，但是到达后，房间看起来与图片完全不一样。虽然我设法过夜，但房间感觉又脏又没有吸引力。根据评论，火车噪音是预料之中的，所以它并没有太打扰我，但走廊里吵闹的客人很烦人。从好的方面来说，该位置位于市中心，方便探索市中心。 （原文） The hotel didn’t match its online description when I booked through Booking.com. I chose it for its fair price and decent appearance, but upon arrival, the room looked nothing like the pictures. While I managed to stay the night, the room felt dirty and unappealing. The train noise was expected based on reviews, so it didn’t bother me much, but the loud guests in the hallways were annoying. On the plus side, the location is central and convenient for exploring downtown.

（由 Google 翻译）房间简直恶心极了，空调坏了，小小的淋浴间满是污渍，火警警报器也坏了。服务糟糕透顶，根本拒绝提供任何便利。他们歧视孕妇，拒绝给我安排底层房间（我怀孕39周了），还把我安排在了隔壁房间，隔壁房间有人就在门外吸烟。更何况钥匙也坏了，他们还让我跑上跑下三层楼梯，因为房间里的电话也坏了。我再也不来了。宁愿睡在车里也不愿睡在这种地方。不知道哪个更糟糕，房间还是服务，摇头叹息。 （原文） Rooms were DISGUSTING , broken ac unit , a tiny shower full of stains , broken fire alarms. Terrible service that refused to accommodate. Pregnancy discrimination they refuse to give me a room on the bottom floor (at 39 weeks pregnant) and put me in a room next to people smoking right outside my door. Not to mention the key stopped working and they wanted me to run up and down the three flights of stairs because the phone in the room wouldn’t work either. I am NEVER COMING BACK . Would rather sleep in a car than sleep in this place. Don’t know what was worse , the room or the service smh.

（由 Google 翻译）9 月 29 日晚上 10 点工作的那个人很不专业，通过 booking.com 预订不仅需要我的身份证（因为我是唯一一个预订的人），还需要其他 3 个成年人的身份证，而其他地方只需要 1 个预订人的身份证。这太不合理了，他们只是因为爆胎而停下来，只需要找个地方睡觉，在退款方面的沟通遇到了麻烦，我最好得到退款，因为那个人造成的糟糕和缺乏沟通，我现在明白为什么你们是一家二星级公司了，做得更好！！！ （原文） Guy working at 10pm sep 29th is non professional, booked through booking.com not only needed my ID sense I was the only one booking it but needed 3 other adults ID’s when other places need only 1 ID of person booking. don’t make sense are only stop was there on a flat tire just needed somewhere to sleep, had a trouble time with communication about a refund, I better get a refund for the poor and lack communication that man caused I can now see why y’all are a 2 star company, DO BETTER!!!

（由 Google 翻译）我们住的房间非常老旧破败，尤其是卫生间设施。淋浴间污渍斑斑，马桶在我们入住期间一直漏水。卫生间的地板很脏（有污渍），油漆陈旧，而且靠近门的墙壁下方还有洞。卫生间里没有插座，连吹风机都插不上。卫生间的天花板看起来像是塌陷了，而且重新粉刷过。床还算可以。不过，酒店的位置确实很方便。 （原文） The room we stayed in is very old, outdated and run down. Mainly the restroom amenities. The shower was very stained. The toilet leaked our entire stay. The floor in restroom was dirty(stained) very old paint and holes in restroom wall lower area by door. There were no outlets in restroom to plug in hair dryer. Ceiling of restroom looked caved in and painted over. The bed was decent. It's location very convenient though.

（由 Google 翻译）订了三个晚上的房间。房间里只有一盏壁灯和一盏落地灯，漆黑一片。没有马桶刷，整体来说非常破旧。三天里没有清洁工来打扫。唯一的优点就是价格便宜。 （原文） Zimmer für 3 Nächte gebucht. Es gibt nur eine Wandleuchte und eine Standleuchte, es ist stockduster im Raum. Keine Klobürste vorhanden und insgesamt sehr runtergekommen. In den 3 Tagen kam keine Putzfrau. Einziger Pluspunkt ist der Preis.

（由 Google 翻译）这家酒店问题严重。浴室和淋浴间简直就像湿纸浆做的一样。淋浴间里长满了黑色的霉菌，其中一面淋浴墙明显因为湿气渗入而膨胀。马桶用的时候会堵塞，前台只给了我们一个柱塞让我们自己去修。水槽底部有点漏水。自动售货机坏了。酒店说不准带宠物，但我们隔壁的房间里有两只小狗，它们整天狂吠不止。只有一半的插座能用。谢天谢地，我们本来也不打算在房间里待太久，也没时间抱怨或换个更好的房间，但我们绝对不会再来了。 唯一的优点是它就在梅里特湖对面，步行就能到很多很棒的当地越南餐厅。 （原文） This hotel has serious problems. The bathroom and shower might as well have been wet paper mache. There was black mold in the shower and one of the shower walls was clearly swelling from moisture getting into the wall. The toilet clogged when used and the front desk just gave us a plunger to fix it ourselves. The sink leaked a little from the bottom. Vending machines did not work. Hotel said no pets but the room next to us had 2 small dogs that barked and growled the entire time. Only half of the outlets worked. We were not planning to spend much time in the room anyway thank God and we didn't have time to complain or try to get a better room, but we definitely won't be back. The only plus side is that it is across the street from lake Merritt and walking distance from a lot of awesome local Vietnamese restaurants.

（由 Google 翻译）这不是我们第一次住汽车旅馆，但这是有史以来最糟糕的一次。两个房间都弥漫着烟味，我们的衣服都被烟味浸湿了。浴室又小又脏，更不用说床单和毛巾了，它们脏得要命（烟头孔、血迹和其他难以形容的污渍）。到了晚上，这家汽车旅馆就变成了一个肮脏的地方，妓女和醉汉来来往往，大声喧哗。千万别来这里，不然你根本睡不着！ （原文） This is not our first time staying in a motel, but this is the worst ever. Both rooms smelled of smoke and all our clothes were soaked up by it. The bathrooms are small and dirty, not to mention the sheets and towels which were very dirty and ruined (cigarette holes, blood and other unspeakable substances). During the night, the motel turns into a nasty place where prostitutes and drunk men come and go, shouting and making noise. Avoid this place, you won't even be able to fall asleep!

（由 Google 翻译）我每个周末都在这家酒店住3天，昨天周日我预订了3天，接待人员告诉我可以通过数字钱包付款，因为我向他们解释说我没有带卡，8天后就会到达，工作人员告诉我，如果我到达酒店，我可以通过数字钱包付款，l令我惊讶的是，我半夜到达并再次通知他们他们会接受我的数字付款。我到达酒店设施。工作人员粗鲁地告诉我，他不能接受这种付款方式，而且他以前用过这种付款方式，他们不会给我酒店房间，我无法取消。现在我在等他们不收预订费，我去了酒店，打电话给Expedia酒店，告诉他们情况，他们打了酒店办公室电话，我看了看他们拒绝给Expedia客服人员打电话，这很低，要非常小心，我不得不睡在车里，没有酒店，最疯狂的事情是，我是酒店的常客，他们在之前的预订中接受了我的数字支付方式，我很沮丧 （原文） I was staying at this hotel 3 days every weekend, yesterday Sunday I had a reservation for 3 days, the reception guy told me I could make the payment By digital wallet, since I explained to them that I did not have my card physically and it would arrive in 8 days, the staff told me that if I arrived at the hotel and that I could make the payment digitally, l The surprise I found was that I arrived at midnight and notified them again that they would accept my digital payment. I arrived at the hotel facilities. The worker rudely told me that he couldn't accept that payment method, and that he had previously used that payment method, they wouldn't give me the hotel room, I couldn't cancel. Now I am waiting for them not to charge for the reservation, I went to the hotel, called Expedia hotel, told them the situation, they called the hotel office phone, and I looked When they reject the call to the Expedia customer service person, this is very low, be very careful, I had to sleep in my car, without a hotel, the craziest thing about this, I am a customer Constant from the hotel and they have accepted my digital payment method on previous reservations, I am so upset

除了地理位置靠近学校比较方便，房间有发霉的味道，服务不到位，他们不会为你拿走垃级，而且隔音极差

曾经在这住了一个月，总体还行

（由 Google 翻译）先说优点吧：酒店确实很可爱，前台工作人员也非常友善热情。酒店附属的餐厅设计精美，也是一大亮点。 但现在要说说现实——这一点很难忽视。酒店位置很差。它就在一个好地方的边缘，而且我好几次看到有人明显喝醉了或者在外面的人行道上睡觉。这让我感到不舒服，很不安全，尤其是在晚上走路的时候。 最大的问题是：没有热水。不止一次——而是好几天都这样，而且随时都有。不管酒店有多可爱——如果连热水这样的基本生活用品都不能保证，那才是真正的问题。 另外，房间很小。如果事先能明确告知，那就更好了，但事实并非如此，客人应该知道会发生什么。 这个地方本来可以很棒，但现在，不值得这么麻烦。 （原文） Let’s start with the good: the hotel is undeniably cute, and the front desk staff were incredibly kind and helpful. The attached restaurant has a great aesthetic and was a nice bonus. But now for the reality — and it’s hard to overlook. The location is borderline sketchy. It’s right on the edge of a decent area, and several times I saw people clearly under the influence or sleeping on the sidewalk right outside. It made me feel uncomfortable and unsafe, especially walking in at night. And here’s the biggest issue: NO hot water. Not just once — multiple times, over several days, at all hours. I don’t care how cute the place is — if you can’t even guarantee basic necessities like hot water, that’s a serious problem. Also, the rooms are tiny. That would’ve been fine if it were communicated clearly up front, but it’s not, and guests should know what to expect. This place could be great, but right now, it’s not worth the hassle.

（由 Google 翻译）我不推荐这家酒店。我通常喜欢希尔顿研究生酒店，因为那里有很酷的学院氛围，但这家酒店在某些方面略有不足。 管理团队决定将他们的停车场“出租”用于两天后举行的活动。尽管活动在24小时内不会举行，但他们声明停车场不对我们开放，任何停在那里的人都会被拖走，费用自理。酒店在我们到达之前没有提前告知我们这一点。前台工作人员提供了两种选择：路边停车（停车位非常有限且风险很高）或电报钱宁停车场。关于这一点，我可以详细说明，但我只想说，我们经历了惨痛的教训，这个停车场不能过夜，而且我们第二天早上很不幸要赶早班飞机。结果，我们直到第二天早上7点才把车开出来，不得不重新预订航班。前台工作人员没有提供任何帮助，坦率地说，他们根本没想帮助我们解决这个问题。这并非完全是他们的错；我主要对管理层感到不满。 虽然酒店内部装潢很精致，但请注意停车位有限，遇到困难时，酒店员工不会伸出援手。 附言：关于路边停车——这里不太安全。我们早上5点起床，从车库走回酒店时（因为我们进不去车库取车），路过几家当地商店，它们似乎在夜间遭到了盗窃。警察当时正在现场勘察损失。 （原文） I do not recommend this hotel. I usually like Hilton Graduate hotels, because of the cool college feel, but this one was lacking in a few areas. The management team elected to 'rent out' their parking lot for an event that was occurring two days later. Despite it not occurring within 24 hours, they stated that their parking lot was not available for us and anyone who parked there would be towed at their own expense. The hotel gave us no forewarning of this before arriving. The front desk staff offered two options: street parking (which is a very limited and risky option) or parking at the Telegraph Channing parking garage. Could go into detail on this, but all I will say is we learned the hard way that this garage is not accessible overnight and we unfortunately had an early flight the next morning. As a result, we could not get our car out of the garage until 7 AM the next day and had to book an entirely new flight. Front desk staff were unhelpful and frankly unconcerned with trying to help us with the situation. Not entirely their fault; my main frustration is with the management. While it was a cute hotel inside, be aware that there is limited parking and do not expect the hotel staff to do anything to help their customers out in difficult situations. P.S. re: street parking - this is not a safe area. When we were up at 5 AM walking back from the garage to the hotel (because we could not get into the garage to get our car), we walked past a group of local businesses that appeared to have been broken into overnight. Police were on the scene surveying the damage.

（由 Google 翻译）大楼里有一股味道，几乎让我想起了猫砂。房间很小，我们住在625房间，感觉还不错，但所有东西都感觉有点旧。我理解这种风格和氛围，但我觉得并非所有东西都要破旧才能拥有这种风格。他们完全可以重新装修，添置新家具，同时保留原来的氛围和风格。 我喜欢酒店离希腊剧院很近，因为那是我们的目的地。办理入住时，Eric 非常友善，乐于助人。他的客户服务很棒。散步后我有点渴，就向一位女接待员要水，她们提供了，所以我很感激。 我没有向工作人员表达我的担忧，但到达那里后，我发现淋浴间里有头发，虽然不是我们的，但看起来有点恶心。 （原文） The building had a smell, almost reminded me of cat litter. Rooms were tiny, we stayed in room 625 and it wasn’t too bad but everything kind of felt old. I get the style and vibe but I feel like not everything has to be run down to have that style, they could definitely remodel with new furniture as well and still have that same vibe and style. I liked how close the hotel was to the Greek Theatre since that was our destination point. When check-ing in Eric was great very kind and helpful. He has great customer service. Also after the walk I got a little thirsty and asked a girl receptionist for water and they provided that so I am thankful. Didn’t address any of my concerns to the staff but I did find the hairs in the shower when we got there and it wasn’t ours but a bit gross to see.

（由 Google 翻译）这是我第一次在谷歌上写点评。我真不想写，但我还是想提醒大家，预订这家酒店是个糟糕的决定。俗话说得好，“一分钱一分货”。然而，这家酒店价格如此昂贵，还要忍受各种不便，真是让人抓狂。 我承认这家酒店的建筑年代久远。我没想到它会是全新的，也不会像许多新酒店那样配备豪华设施。很多点评都抱怨房间和浴室太小。说实话，酒店还不错。员工很友好，酒店也很干净。床也很舒服。 我们觉得这家酒店不太好，就是噪音太大。酒店位于伯克利市中心，晚上9点到凌晨3点之间非常吵。街上汽车引擎的轰鸣声、警笛声、大学生的尖叫声和流浪汉的叫喊声，根本睡不着。我们住的那个周五和周六根本没睡好。 墙壁很薄，所以你整晚都能听到老式电梯的噪音，还有你邻居凌晨两点的……呃，各种活动。 这是酒店的错，还是我们自己没做足够的调查？你自己判断吧。如果窗户和墙壁更厚一些，噪音问题就会大大改善。酒店可以与当地领导和市政府合作，在酒店附近区域加强夜间街头赛车/车辆噪音的管控，这样对酒店生意会更好。 预订这家酒店是因为它的外观、地理位置（步行可达）以及当地人的推荐。我们还参加了隔壁一家酒店的婚礼，所以步行往返很方便，不用开车或找停车位（Graduate 酒店提供每晚 37 美元的现场停车）。但是，在经历了两个不眠之夜后，我不会向任何来伯克利的人推荐这家 Graduate 酒店。 （原文） This is my first Google review. I hate to do it, but I’m writing to warn others of making the terrible decision to book this hotel. Usually, the saying goes, “you get what you pay for.” However, this hotel being so expensive, it is very frustrating having to deal with inconveniences at such a premium price. I give the hotel credit for the buildings’ age. I didn’t expect it to be brand-new or have luxuries like many new hotels. Many reviews complain about the small rooms and bathrooms. Honestly it’s not bad. The staff is friendly and this hotel was clean. Bed was comfy. Our issue with the hotel was noise. Being in the heart of Berkeley, it is extremely loud between 9pm-3am. Between engines revving and racing up the street, to police sirens, to screaming college kids and homeless people yelling, don’t expect to get any sleep. We didn’t for the Friday and Saturday we stayed. The walls are pretty thin so you can hear the old elevator all night and your neighbors doing… uh everything at 2am. Is this the fault of the hotel or our own fault not doing enough research? You be the judge. Improvements in thicker windows and walls would make all the difference for noise. The hotel could work with local leaders and with the city to enforce street racing/vehicle noise at night in the area of the hotel, which in turn would be better for business. This hotel was booked for its looks, location (walkable), and a recommendation from a local. We also attended a wedding at a neighboring hotel so it made it easy to walk to and from without driving or finding parking (the Graduate offers parking on site for $37 per night). But having spent two sleepless nights, I wouldn’t recommend the Graduate to anyone visiting Berkeley.

（由 Google 翻译）我们已经五次入住这家连锁酒店了，非常喜欢。装潢很酷，烟枪造型的灯具也很有特色。酒店位置优越，停车位充足。 （原文） We’ve had five stays in this hotel chain, and we love it. The decor is cool, and the bong lamps are a nice touch. The location is great, and there’s plenty of parking.

整洁干净利落

（由 Google 翻译）我和丈夫来这里过生日，但房间没有打扫干净。。噢。。 （原文） I was here for gateway with my hubby, but rooms were not perfectly cleaned..awww..

（由 Google 翻译）我会再次留在这里。我度过了愉快的一晚。房间很棒。一切都正常了。我的第一个酒店房间有硬木地板/没有地毯。网络很好用。完成了很多工作。这个团队注重细节......房间门有门挡！我喜欢那个。我的工作涉及大量科技设备，我总是很难将设备进出我的房间。那个门挡让我不再沮丧。早餐很棒，负责早餐的人很高兴，也很积极，为新的一天带来了美好的开始。谢谢团队。 （请遵循奥克兰最佳做法并清空我们的车辆，这样就看不到任何鼓励闯入的可见东西。） （原文） I WILL stay here again. I had a great one night stay. The room was wonderful. Everything just worked. My first hotel room with hardwood floor / no carpet. Internet worked great. Got a lot of work done. This team pays attention to details ... the room door had a doorstop! I love that. My work involves lots of tech gear and I always struggle getting gear in and out of my room. That doorstop saved me frustration. Breakfast was great and the person wrangling breakfast was cheerful and positive making a great start to the day. Thank you team. (Please do follow Oakland best practice and empty out our vehicle so nothing is visible encouraging a break in.)

（由 Google 翻译）房间和前台都很棒！房间很干净。早餐也是一个不错的奖励。他们提供培根和鸡蛋 还吃了酸奶、苹果和麦片。早餐可能是我在 Best Western 吃过的最好的早餐之一。另一方面，位置也不是最好的。位于奥克兰一个工作区的中间。另一个好处是室内游泳池。旧金山没有多少酒店设有室内游泳池。游泳池并不拥挤，热水浴缸​​正在工作。总的来说，不错的住宿地点！ （原文） Room and the front desk was great! The room was very clean. Breakfast was also a nice bonus. They served bacon and eggs and had yogurt, apples, and cereal. The breakfast was probably one of the best that I had at a Best Western. On the other hand, the location isn’t the best. In the middle of a work district in Oakland. Another good bonus was the indoor pool. Not many hotels in San Francisco have indoor pools. Pool was not crowded and the hot tub was working. Overall, decent place to stay!

（由 Google 翻译）我在这里的体验一路都很棒。起初有些评论让我有点担心，不过一切都很棒。前台人员很专业，也很风趣。房间宽敞干净。毛巾、咖啡机、茶壶、迷你冰箱，你知道的，基本设施齐全。入住期间很安静，没有遇到其他客人的任何问题。早餐一如既往地免费，有贝斯特韦斯特新鲜华夫饼、香肠、鸡蛋、果汁、酸奶、贝果，还有一些其他没有提到的小食。总的来说，一切都很好。唯一的缺点是我丈夫需要设置他的电脑才能工作，而且以​​太网连接不太好，不过无线网络还不错。 （原文） My experience here was great all the way through. Some of the reviews had me a bit apprehensive at first, however, everything was great. The front desk agents we're smart and professional with fun personalities. The room was roomy and very clean. Towels, coffee maker, tea, mini fridge ya know, the basics. My stay was quiet with no issues from other guess. Free breakfast in the morning as per usual with Best Western fresh waffles, sausage, eggs, juices, yogurts, bagels, and a few extras not mentioned. Overall it was all good. The only downside is my husband needed to set up his computer for work and the ethernet hook up didn't work well, wifi worked fine though.

（由 Google 翻译）入住时酒店看起来不错，但是钥匙每天都会过期，必须去前台重新领取。停车场里有无家可归的人，当你出去上车时他们会招呼你。根本没有房间清洁。即使你早上7点离开请打扫房间的牌子，也没有人来打扫房间、送干净毛巾，甚至没有人来倒垃圾。如果你喜欢白面包、空碳水化合物并且没有任何营养，那么自助早餐还可以。就价格而言，你最好向南走一点，在邻近的城市找一些东西，因为这根本不是一家好酒店。 （原文） The hotel looks nice when you check in. However, the key expires every day and you have to go to the front desk to get it re-issued. There are homeless people in the parking lot who accost you when you go out to get in your car. There is NO room cleaning at all. Even if you leave the Please Clean Room sign out at 7 am, no one comes to clean the room, deliver fresh towels, or even empty the garbage. The breakfast buffet is ok if you like white bread, empty carbs and no nutrition at all. For the price, you would be much better off going a bit south and finding something in a neighboring city since this is not a good hotel at all.

（由 Google 翻译）整个建筑里里外外都非常干净。房间很干净，看起来升级了，很漂亮。所有的工作人员都非常友善，每次我们见到他们都会向我们打招呼。欧陆式早餐真的很棒有很多选择。奶酪煎蛋卷、新鲜制作的迷你华夫饼、香肠、燕麦片、3 种不同的麦片和各种牛奶选择、熊爪、吐司、百吉饼、酸奶、橙汁、咖啡和茶。 在这家酒店的经历真的很棒。 （原文） The whole building was very clean inside and out. The room was clean and looked upgraded and nice. All staff were extremely nice and greeted us each time we saw them. Continental breakfast was really good with lots of options. Cheese omelets, fresh made mini waffles, sausage, oatmeal, 3 different cereals with various milk options, bear claws, toast, bagels, yogurt, orange juice, coffee and tea. Had a really great experience at this hotel.

（由 Google 翻译）照片看起来干净又温馨，但我们入住后却发现情况恰恰相反。房间不太干净，根本与图片不符。声音也很大，尽管有禁烟政策，酒店还是散发着各种烟味。 该区域被围起来，并提供 24 小时保安，但从周边地区来看，看起来不太安全。我们甚至没有停留2个小时就出发了，又找到了另一个住宿的地方。 当我们谈话时，经理没有提供退款，所以我们没收了当晚的付款。 （原文） The pictures looked clean and welcoming but once we checked in it was the very opposite. The rooms were less than clean and didn’t match the pictures at all. It was also very loud and even though there’s a no smoking policy the hotel reeked of all kinds of smoke. The area was fenced in and offered 24 hour security but didn’t look very secure from the surrounding area. We didn’t even stay 2 hours before we left and found another place to stay. Manager didn’t offer a refund when we spoke, so we forfeited the night’s payment.

（由 Google 翻译）不幸的是，我没有过夜，因为我在网上预订的前台钱包里的所有现金和卡都被偷了（留下了我的身份证、保险卡和 Ebt 卡）。她说没有摄像头，但大厅前面有一个滚动的摄像头，她拒绝了。我之前在那里住过一次，那里不是最干净的，而且肯定有蟑螂。在此之后我可能不会再次延长住宿。我最终去了伯克利的双树酒店，那里更加干净和专业。 （原文） Unfortunately I never stayed the night as all of my cash and cards was stolen out of my wallet at the front desk (left my id, insurance card, and Ebt card) I booked online. She said there was no cameras but there was one rolling right in front of the lobby and she refused. I’ve stayed there once before it’s not the cleanest and there are definitely roaches. After this I probably won’t stay at another extended stay. I ended up going to doubletree in Berkeley, much more clean and professional.

（由 Google 翻译）好的。我得到它。我作为一名拥有医疗保健服务的黑人（肤色较深）男性企业，在美国各地旅行了 21 年。 所以不言而喻，电视上说黑人更糟糕。但我更喜欢读书，所以我不做那些废话。 所以简而言之，当我花掉自己赚的几千美元的钱时，我不会被外国免税业主说的强迫付款。钥匙应该在我支付的住宿费用的特定天数内有效。简而言之，我和一位年轻女士有过一次经历，我认为她是店主的家人。我熟悉长住应用程序的使用。但她很生气，因为我更愿意保持独立性，自己支付房间费用，通过降低成本来锻炼财务知识，而不是允许她这样做并增加低于标准房间的成本。但买来的感觉是最好的。所以我已经准备好住在该地区的公寓了。我不在乎电视告诉你关于黑人的什么。你需要读一些书。我不玩歧视性的废话。这次延长的逗留是垃圾，我不会完成逗留，并将向在美国免税的外国所有权人寻求退款。对我来说是废话。 （原文） Ok. I get it. I have traveled as a Black ( darker skinned) male business owning health care provider for 21 years across the USA. So it goes without saying, black men are the worse so says the TV. But I prefer to read so I don’t do that BS. So in short, when I spend thousands of dollars of monies that I earn, I will not be forced by the foreign tax free owner to pay when they say so. And the key should work for the specific number of days that I paid for the stay. In short, I had an experience with a young lady who I figure is the family member of the owner. I am familiar with the use of the extended stay app. But she was angry because I preferred to maintain independence and pay for the room on my own an exercise financial literacy by lowering the cost versus allowing her to do it and increasing the cost of a sub par room. But bought sense is the best. So I am ready for apartment living in the area. I don’t care what the TV told you about black men. You need to read some books. I don’t play the discriminatory BS. This extended stay is garbage and I will not complete the stay and will seek a refund from the foreign ownership living free of taxes owning businesses in the USA. BS TO ME.

（由 Google 翻译）经理杰森和他的整个团队都是顶级的 缺口。他不遗余力地帮助我。我喜欢房间。所有的员工都非常友好和乐于助人 （原文） Jason the manager and his whole team are top Notch. He went out of his way to help me. I lovey room. And all the staff is very friendly and accommodating

（由 Google 翻译）这是我在该地区最喜欢的住宿地点。这里的员工都是一流的，尤其是经理杰森。如果出现任何一个罕见的问题，它总是很快得到解决，我总是觉得我的幸福对他们来说真的很重要。我绝对会向所有需要睡个好觉的人推荐这家酒店！希望这篇评论有帮助！ （原文） This is my favorite place to stay in the area. The staff here is top notch especially the manager Jason. If there is ever one of those rare issues it's always resolved very quickly and I always feel like my happiness is authentically important to them. I would definitely recommend this hotel to anyone who needs a good night's sleep! Hope this review helps!

（由 Google 翻译）我提前在网上预订了房间。晚上10点10分左右到达酒店前台。进去后，前台有一个像瘾君子一样的男人正在和两个中年妇女说话。我们进去后，他主动跟我打招呼，告诉我楼上有女人玩。当我见他不是好人，告诉他我听不懂他说的话时，他就开始骂我，还一直缠着我。我回复了他。他说他有枪，要向我们开枪，接待员就叫保安把他拉走了。本来我们三人订的房间是两张床。接待员担心我们会发生冲突。她告诉我那个人在三楼，给我们安排在一楼，并告诉我们只有一张大床。我们无能为力。太晚了。我们就凑合一下吧。整个晚上休息得非常不好。第二天一早我们就离开了这个不安全的地方。我住过的酒店，前台大堂除了住宿外没有闲人。我不明白酒店为什么让这种人在前台闲逛。安全确实令人担忧。 （原文） I booked a room online in advance. arrive at the front desk of the hotel at about 10:10 p.m. After entering, there was a man like an addict talking to two middle-aged women at the front desk. After we went in, he took the initiative to say hello to me and told me that there were women upstairs to play. When I saw that he was not a good person and told him that I couldn't understand what he said, he began to scold me and kept pestering me. I replied to him. He said that he had a gun and would shoot us, and the receptionist called the security guard to pull him away. Originally, the room booked by the three of us was two beds. The receptionist was afraid that we would have a conflict. She told me that the person was on the third floor, arranged for us on the first floor, and told us that there was only one big bed. There was nothing we could do. It was too late. Let's make do with it. The whole night's rest was very bad. We left this unsafe place early the next day. In the hotel I have stayed in, there are no idle people in the front desk lobby except for the accommodation. I don't understand why the hotel lets that kind of people wander at the front desk. The safety is really worrying.

（由 Google 翻译）如果可以的话我会给这个地方 0 分。这个周末我在那里住了一晚（我很高兴只住了一晚）。浴室里有蟑螂，房间本来应该是禁烟的，但房间里却弥漫着一股烟味。真诚地，我不推荐任何人入住这家酒店。 （原文） I would give this place a 0 if I could. I stayed there this weekend for one night (I'm glad it was only 1 night). There were roaches in the bathroom, the room was supposed to be non-smoking and there was a stench of cigarette smoke that penetrated the room. In good faith, I cannot recommend that anyone stay at this hotel.

（由 Google 翻译）很棒的酒店！总是很干净，早餐也很棒。 特别感谢Tyrone，他慷慨地通过电话帮我预订。当我走进酒店时，Tyrone露出了灿烂的笑容，热情地欢迎我。他太棒了🌟🌟🌟🌟🌟 （原文） Great Hotel! Always clean and breakfast is good. Special Thank You to Tyrone who graciously helped me with my reservation over the phone. When When I walked in I also received a big smile and a great Welcome from Tyrone. He’s Great 🌟🌟🌟🌟🌟

（由 Google 翻译）前台非常友好热情。早餐相当不错。房间不错，但淋浴是手持式的，而且水流太短。不建议在酒店外行走，酒店有很多警示牌提醒客人锁车并带走财物。 （原文） Front desk was very friendly and helpful. The breakfast was quite good. The room was fine, but the shower used one of those hand held types and way too short. Do not recommend walking outside hotel grounds and plenty of warnings to lock car and take possessions out.

（由 Google 翻译）客户服务！！！这是什么意思？你可以面带微笑地走进来，但前台几秒钟就能把这份微笑抹去。 他们不跟你打招呼，你必须主动跟他们打招呼。 你一到，就好像连问问题都不被允许，否则他们会把你的手咬掉。 哦，拜托，千万别问能不能用洗手间，因为他们显然没有。洗手间只在房间里。所以，如果你在等着检查，你就只能自己去尿尿了。 不管谁是这里的经理，都真想跟他们的员工谈谈。 （原文） Customer service!!! What does that mean here. You can walk in here with a smile, but the front desk can wipe that away in seconds. They don't greet you, you have to greet them. Upon your arrival its like your not e en allowed to ask a question, or they will bite your hand off. Oh please don't even dare to ask if you can use the restroom, because they apparently don't have one. Its only in the rooms. So if your waiting to be checked it, you just have to pee yourself. Whoever is the manager here really wants to see have a word with their staff.

（由 Google 翻译）服务还行。我们住的房间里蚂蚁成灾。昨晚桌上的一点食物，早上就被蚂蚁淹没了。我打电话提醒酒店可能会延迟入住……经理对电话不太感兴趣，好像这事儿无关紧要似的置之不理。总的来说，我不喜欢这里的服务。通常作为银卡会员会受到欢迎，但在这家酒店入住时却没有。 （原文） Service was alright. There's an ants infestation in the room we stayed in. A little bit of food on the table last night was swamped by ants in the morning. When calling to remind hotel on a possible late check in reception...the manager didnt show much interest in the call and blew it off as if it was unimportant. Overall I didnt like the service here. Usually greated as a silver member but not during check in at this hotel.

（由 Google 翻译）房间干净，位置便利。 不过客户服务欠缺。 入住时，他们告诉我客房服务只能应要求提供。他们告诉我，我可以提交一张单子，上面写着我想在哪天提供。我说每天都可以，很乐意填写单子。那位先生说：“哦，每天都可以，很简单，我直接填就行了。” 第一天早上，没有客房服务。我不得不下楼到前台去拿干净的毛巾。他们道了歉。以后不会再发生了。 第二天早上，没有客房服务。我下楼去拿毛巾，问怎么才能确保有人打扫，那位先生说：“哦，那是客房服务的问题，我无能为力。” 酷…… （原文） Clean room And convenient location. Customer service is lacking though. Checkin they told me housekeeping is by request only. They told me I could turn in a slip with which days I want. I said every day happy to fill out the slip. Gentlemen says “oh everyday that’s easy enough I’ll just put it in” First morning. No housekeeping. I have to go down to the desk to get fresh towels. They apologize. Won’t happen again Second morning. No housekeeping. I go down get towels ask how I can make sure I get housekeeping gentlemen tells me “oh that’s housekeepings problem I can’t do anything about that” Cool…

（由 Google 翻译）我使用了这家酒店的停车和班车服务。我转机去OAK的班车一直没来。因为行李托运处关闭了，我错过了去毛伊岛的航班。我花了240美元才找到另一趟航班。非常非常紧张，令人心碎❤️‍🩹 （原文） I used the park and shuttle feature at this hotel. The shuttle never arrived for my transit to OAK. I missed my flight to Maui because baggage checking was closed. I spent $240 to find another flight. Very. Very stressful and heartbreaking ❤️‍🩹

（由 Google 翻译）这家酒店就在机场旁边！打电话3分钟内就能坐上班车！我住的是无障碍客房，所以只能说说感受。淋浴间、门，甚至窗帘都有很多无障碍设施！！房间很干净，不吵！我没有听到任何奇怪的声音，我一直待到凌晨3点！这里的早餐很普通，但这些女士们做得很好。她们把培根烤得恰到好处！（我经常住酒店，所以我会和其他假日酒店比较）这里停车需要付费！20美元一天，还有其他一些选择。看看我附上的图片。酒店有洗衣房，里面有一台烘干机和一台洗衣机，每台2.5美元。健身房真的很不错，有一面漂亮的大镜子。酒店有三段楼梯可以通往一楼，这很不错，因为电梯有点破旧。 （原文） This location is right by the airport! I was able to get a shuttle within 3mins of calling! I stayed in the handicap room so I can only speak of it. There was ALOT of accessibility in the shower, the door and even the curtains!! The room was clean. It wasn't loud! I didn't hear any crazy noises and I stayed up until 3am! The breakfast here is standard but these ladies make them good. They cooked the bacon to perfection! (I stay at hotels ALOT, so I'm comparing to other Holiday Inns) You do have to pay for parking here! $20 a day and a few other options. Look at the picture I included. There is a laundry room with the 1 dryer 1 washer for $2.50 each. The fitness room is actually really nice and it has a nice big ol mirror. There is 3 sets of Stairs that will take you to ground level which is nice because the elevator is kinda trash

（由 Google 翻译）走廊里弥漫着脚臭味，床单脏兮兮的，而且每天早上8点之前咖啡就卖完了。床很舒服，位置也很好，离杂货店和餐厅都很近。说实话，我不推荐，但如果你最终决定住在这里，还是不错的。 （原文） The hallways smelled like feet, the linens were dirty or shabby, and they ran out of coffee every single morning before 8am. The bed was very comfy and the location was great, close to grocery stores and food places. Honesty do not recommend but if you end up here it’s fine.

（由 Google 翻译）### 阿拉米达美国长住酒店的点评 评价：★☆☆☆☆ 我最近住在阿拉米达的美国长住酒店，由于我在访问期间遇到了许多问题，我觉得有必要分享我的经历。不幸的是，这是我经历过的最令人失望的酒店体验之一，主要是由于清洁和客户服务问题。 清洁度： 当我到达时，我立即对酒店糟糕的清洁状况感到震惊。走廊里杂乱无章，地毯上有碎片和污渍，显然已经有一段时间没有处理过了。进了房间，我更加心灰意冷了。厨房区域尤其令人担忧，因为抽屉和柜台上都有面包屑和食物残渣。浴室也好不到哪儿去——地板上有头发，浴缸上有明显的污垢，让我犹豫是否要使用它。 床上用品也有很多不足之处。床单似乎没有更换，有污渍和难闻的气味。总的来说，整体缺乏清洁表明忽视了基本卫生标准，这对于酒店机构来说是不可接受的。 员工行为： 虽然酒店的状况令人失望，但工作人员，尤其是前台经理的行为极大地影响了我的体验。当我走向前台表达我对房间清洁度的担忧时，我得到了意想不到的粗鲁和轻蔑的回应。经理似乎更专注于消除我的担忧而不是提供帮助，而不是解决我的问题或提供解决方案。 他们缺乏专业精神并且不愿意建设性地参与，这只会让我更加沮丧。感觉好像我的担忧没有得到重视，这不是人们对酒店业管理团队的期望。 结论： 总的来说，根据我的经验，我不推荐阿拉米达美国长住酒店。糟糕的清洁度和不专业的员工让我的住宿感到不舒服和令人失望。我希望管理层认真对待这些问题，努力改善酒店的条件和员工的客户服务培训。该地区还有许多其他选择可以提供更愉快、更专业的环境——我将来肯定会考虑这些选择。 （原文） ### Review of Extended Stay America, Alameda Rating: ★☆☆☆☆ I recently stayed at the Extended Stay America in Alameda, and I felt compelled to share my experience due to the numerous issues I encountered during my visit. Unfortunately, it was one of the most disappointing hotel experiences I have had, primarily due to cleanliness and customer service concerns. Cleanliness: Upon my arrival, I was immediately struck by the poor state of cleanliness in the hotel. The hallways were unkempt, with debris and stains on the carpets that had clearly not been addressed in quite some time. Once I entered my room, I was even more disheartened. The kitchen area was particularly concerning, as there were crumbs and food remnants left in the drawers and on the counters. The bathroom was not much better—there were hairs on the floor, and the tub had visible grime that made me hesitant to use it. The bedding also left much to be desired. It appeared that the sheets had not been changed, as there were stains and an unpleasant odor. In general, the overall lack of cleanliness indicated a neglect of basic hygiene standards, which is unacceptable for a hospitality establishment. Staff Behavior: While the state of the hotel was disappointing, the behavior of the staff, particularly the front desk manager, significantly impacted my experience. When I approached the front desk to express my concerns about the cleanliness of my room, I was met with an unexpectedly rude and dismissive response. Instead of addressing my issues or offering solutions, the manager seemed more focused on dismissing my concerns rather than providing assistance. Their lack of professionalism and unwillingness to engage constructively only added to my frustration. It felt as though my concerns were not valued, which is not what one would expect from a management team in the hospitality industry. Conclusion: Overall, I cannot recommend Extended Stay America in Alameda based on my experience. The combination of poor cleanliness and unprofessional staff made my stay uncomfortable and disappointing. I hope that the management takes these issues seriously and works to improve both the condition of the hotel and the customer service training for their staff. There are many other options in the area that provide a more pleasant and professional environment—ones that I will certainly consider in the future.

（由 Google 翻译）我在这家酒店住了一天，体验非常棒。工作人员热情友好，房间干净整洁，维护良好。强烈推荐给那些想要体验可靠舒适长住体验的人。 （原文） I stayed at this hotel for a day had a great experience. The staff was friendly and accommodating, the room was clean and well-maintained.Highly recommend for anyone looking for a reliable and pleasant extended stay.

（由 Google 翻译）在 Extended Stay America 的住宿体验很糟糕，根本不值这个价。我们回到房间，发现床单上满是红点（估计是血迹或口红印），地板上脏得要命，满是灰尘和黏糊糊的东西，淋浴间也脏得一塌糊涂，还留着别人的肥皂。所有餐具、杯子、盘子都需要去前台问，真是糟透了。请换毛巾，我觉得它们都用了几十年了。窗帘也一样，我觉得它们曾经风光无限。 这里唯一的优点就是位置好，就在码头边，停满了漂亮的船只和游艇。 不推荐入住，即使是短期住宿也不推荐，更别提“长期”入住了！ 附言：我没有拍照，但相信我，这个价格肯定能找到更好的，即使在湾区也一样。 （原文） It was a bad experience of staying in Extended Stay America. Doesn’t worth any of your penny. When we came to our room, sheets were with red dots (assuming someone’s blood or lipstick), floors were super dirty with dust and something sticky, shower was completely dirty and with someone’s soap left there. All utensils, mugs, plates you need to ask at the front desk, which is awful. Please renew your towels, I think they’re decades years old. The same with curtains, I think they saw better times. The only thing that is good here was the location, which is just at the marina with all of the beautiful boats and yachts. NOT RECOMMENDED for even a short stay, not mentioning “extended”! P.S. didn’t take any photos, but believe me, you can get something better for this price for sure, even in the Bay.

（由 Google 翻译）作为拥有超过 21 年经验的医疗保健专业人士和企业主。在我最近入住滨海村美国长住酒店期间，我遇到了一些有关经理多拉的歧视性做法的问题。这些问题极大地影响了我的体验，值得进一步关注。 最初，另一位工作人员告诉我，我的钥匙卡将激活整整一个月，与我的每月付款一致。然而，在随后与多拉的互动中，她试图将我的钥匙卡激活限制为每周一次。经过讨论后，这个问题才得以解决，我直接表达了我对她的做法的担忧。 此外，还观察到家政服务方面存在不一致和歧视性做法。虽然承诺每周清洁一次，但日程安排并不可靠，而且经常需要多次请求。此外，我还遇到了一些清洁人员的不专业行为，他们坚持要求我在清洁期间缺席，而这一要求并不是强加给其他客人的。考虑到打扫时间很晚（通常是下午 6 点左右），这尤其成问题，这干扰了我的工作安排和休息。这次深夜清洁似乎专门针对我的房间，因为其他客人报告说清洁时间较早。尽管我每月支付清洁服务费用，但发生这种情况是不可接受的。最后，根据我的种族只分配黑人管家到我的房间是特别不和谐和歧视的。 我已联系美国长住酒店的综合管理层来报告这些问题。我相信所有客人，无论种族或背景，在支付每月住宿费用时都应该得到一致和公平的服务。我在滨海村经历的歧视性做法令人深感担忧，需要立即采取行动。我希望采取适当措施，确保未来的客人不会受到类似的待遇。 （原文） As a healthcare professional and business owner with over 21 years of experience. During my recent stay at the Extended Stay America – Marina Village, I encountered several issues concerning discriminatory practices by the manager, Dora. These issues significantly impacted my experience and warrant further attention. Initially, I was informed by a different staff member that my key card would be activated for a full month, consistent with my monthly payment. However, upon subsequent interaction with Dora, she attempted to restrict my key card activation to weekly periods. This was only resolved after a discussion where I directly addressed my concerns about her approach. Furthermore, inconsistent and discriminatory practices were observed regarding housekeeping services. While weekly cleaning was promised, scheduling was unreliable and often required multiple requests. Additionally, I experienced unprofessional behavior from some cleaning staff who insisted on my absence during cleaning, a demand not imposed on other guests. This was especially problematic given the late hour of cleaning—often around 6 pm—which interfered with my work schedule and rest. This late-hour cleaning appeared to target my room specifically, as other guests reported earlier cleaning times. The fact that this occurred despite my paying for monthly cleaning services is unacceptable. Finally, the assignment of only Black housekeepers to my room based on my race was particularly jarring and discriminatory. I have already contacted Extended Stay America's general management to report these issues. I believe that all guests, regardless of race or background, should receive consistent and equitable service when they pay for monthly accommodation. The discriminatory practices I experienced at the Marina Village location are deeply concerning and require immediate action. I hope that appropriate measures will be taken to ensure future guests are not subjected to similar treatment.

（由 Google 翻译）房间大小适中，配有一张躺椅和两把办公椅。床很舒服，地方干净。地理位置优越。淋浴水压不错。无便利设施 （原文） Nice size room with a recliner and two desk chairs. Comfortable bed, clean place. Great location. Good water pressure in the shower. No amenities

（由 Google 翻译）这家酒店真的很一般。我在这里住了两晚，整个住宿期间都很舒适。然而，“早餐”令人失望，房间需要进行一些小整修，健身房令人非常失望，前台的可用性也时好时坏。我仍然建议住在这里，因为靠近商店并且价格优惠。 （原文） This hotel is really average. I stayed here for two nights and was comfortable throughout my stay. However, the "breakfast" is disappointing, the rooms could use some minor renovation, the gym was painfully disappointing and the front desk availability is hit-or-miss. I would still recommend staying here due to the close proximity of shops and great price point.

（由 Google 翻译）我首先想说的是，我们从前台艾琳那里得到了多么优质的服务！她给了我很大的帮助，非常有礼貌，而且非常友善！在我最近住过的所有酒店中，奥克兰机场长住酒店是最好的！房间很好，设施很好，工作人员非常擅长他们的工作！我会向住在该地区的任何人推荐这家酒店，价格很棒！ （原文） I want to first start off by saying what great service we received from Erin at the front desk! She has been such a great help, very polite and extremely nice! Out of all the hotels I have stayed at recently the Extended Stay Oakland airport has been the best! The rooms are nice the amenities are nice staff is very good at their jobs! I would recommend this hotel to anybody staying in the area the price is great!

（由 Google 翻译）我拥有最棒的体验！强烈推荐！五星级优质服务，10/10。 非常适合旅行者、家庭度假、商务会议、特殊场合等。 航班会在深夜和清晨起飞，营造宁静舒缓的氛围。 祝您入住愉快，友好专业的工作人员将竭诚为您服务，提供免费咖啡，入住手续办理顺畅无压力，满足您宾客的需求和期望。 重新定义奢华，探索您的私人静谧之所。 （原文） I've had the best experience! Highly recommend. 5'star quality service, 10/10. Perfect stay for travelers, family vacations, business meetings, special occasions, etc. Planes will fly late night and early mornings, giving a peaceful and soothing ambience. Enjoy your stay, accommodated by friendly and professional staff, free coffee, check-ins are smooth and stress free- meeting your guest needs and expectations. Luxury redefined, discover your private sanctuary.

（由 Google 翻译）自2024年10月以来，我一直入住奥克兰-阿拉米达机场 Extended Stay America 酒店，至今已超过8个月，这里真的感觉像我的第二个家。在整个入住期间，工作人员都非常友善、支持和热情。他们竭尽全力，尤其是在我遇到困难的时候，总是给予我关怀、尊重和真诚的关怀。 这里的环境不仅干净舒适，而且充满社区氛围，让长期入住变得轻松愉快。我非常感谢他们始终如一的热情好客以及他们营造的家一般的氛围。感谢全体团队——你们为我的生活带来了巨大的改变，我对此深表感激。 （原文） I have been staying at Extended Stay America Oakland - Alameda Airport since October 2024—over 8 months now—and it truly feels like a second home. The staff have been incredibly kind, supportive, and welcoming throughout my entire stay. They’ve gone above and beyond, especially during some difficult times, always treating me with care, respect, and genuine concern. The environment here is not only clean and comfortable but also filled with a sense of community that makes long-term stays easy and pleasant. I deeply appreciate the consistent hospitality and the home-like feeling they’ve created. Thank you to the entire team—you’ve made a big difference in my life, and I’m extremely grateful.

（由 Google 翻译）每当我经过时，前台都没有人，要求在正常时间使用下班后的号码。没有餐具或烹饪用品（奇怪的是，这些是套房……），不得不专门询问，这又很痛苦，因为前台没有人。房间闻起来像不新鲜的猫尿，床底下有垃圾，但其他方面很干净。床很舒服。健身房没有阻力器材。洗衣房实用且干净。仅有最低限度的欧陆式早餐，没有水果或蛋白质，也没有可以吃麦片的菜肴。 WiFi 速度慢，可购买快速 WiFi。没有洗发水或护发素。由于靠近机场，声音非常大，但这是可以预料的。总的来说还不错，但当我支付的费用超过最低价格并获得最低限度的便利设施/服务时，我感到非常失望 （原文） Nobody at the front desk whenever I passed, required to use after hours number during normal hours. No dishes or cooking supplies (weird, these are suites…) and had to ask specifically for them which again was a pain because there was nobody at the front desk. Room smelled like stale cat piss, trash under bed but otherwise was clean. Bed comfortable. No resistance equipment in gym. Laundry room was functional and clean. Bare minimum continental breakfast, no fruit or protein and no dishes to eat cereal in. Slow WiFi, available fast WiFi for purchase. No shampoo or conditioner. Very loud due to proximity to airport but that is to be expected. Overall not bad but so disappointed when I pay more than bare minimum price and get bare minimum amenities/service

（由 Google 翻译）这地方太恶心了。怎么会有人住在这里？折叠沙发床闻起来像尿，上面还有污渍。我一岁的孩子根本睡不着。椅子上也有污渍。我一直会推荐假日酒店，但这个地方实在太恶心了。我们试过要求退款，但他们不肯。当我试图对交易提出异议时，假日酒店拒绝了，并说我们抱怨的一切都是不真实的。我再也不会住在这家酒店了。 （原文） This place was so disgusting. How can someone even stay here? The pull out couch beds smelled like pee and had stains on them. My 1 y/o couldn’t even sleep on it. the chairs had stains on them. I always would recommend holiday inn but this place was absolutely disgusting . We tried asking for a refund but they wouldn’t give us one so and when i tried to dispute my transaction, holiday i nn denied it and said everything we complained about was untrue. i will never stay with this company ever again

（由 Google 翻译）最近去湾区旅游，在这里住了几个月，非常享受这次入住的美国长住酒店。房间很大很漂亮，有烤箱/炉灶，沙发床，躺椅……你需要的一切都有……这里的每个工作人员都非常友好，乐于助人……以后一定会再次入住。 （原文） Stayed here for a couple months visiting the bay area recently and enjoyed my stay here at this particular extended stay America. Nice big rooms ,full oven/stove, sleeper sofa ,recliner ...everything you need ..everyone that worked here were very nice and helpful...will definitely stay again in the future

（由 Google 翻译）把车停在这里要小心——我们的车光天化日之下被偷了！而且，房间质量很差，有烟味，地板也很脏，让人感觉不舒服。我不推荐住在这里。 （原文） Beware of parking your vehicle here - ours was stolen from the lot in broad daylight! Also, the rooms were below average, smelled like smoke, and the floors were very dirty so it was hard to feel comfortable. I would not recommend staying here

（由 Google 翻译）房间很棒，床很舒服，大多数员工都很友好。周末早餐的工作人员非常棒，他们不辞辛劳地来到你的餐桌前为你续咖啡、收走盘子，并确保欧陆式早餐总是新鲜丰盛。然而，晚上的调酒师/服务员工作很差，非常粗鲁，她更关心的是照顾自己的朋友而不是客人。另外，如果你打算洗衣服，请自带洗漱用品，因为即使酒店有洗衣机和烘干机供客人使用，你也无法从前台领取。 （原文） Rooms great, beds very comfy, most of staff friendly. Weekend breakfast staff was fabulous went over and beyond came to your table to refill your coffee, take plates away and made Sure continental breakfast was always fresh and full. However bartender/server at night is bad at her job very rude more concerned about taking care of her personal friends then guest. Also if you plan to do laundry bring your own quarters because you can not get them from the front desk,even though they have washers and dryer for guest to use.

（由 Google 翻译）很棒的住宿体验——强烈推荐！ 房间宽敞、干净、舒适，床也很舒服——睡得像婴儿一样。早餐出奇地好——绝对比假日酒店或贝斯特韦斯特酒店的早餐要好。当然，它不像欧式早餐，但对于美国酒店来说，它真的非常出色。 唯一的缺点是隔音效果差——当有人敲隔壁的门时，真的感觉他们想闯进我的门😅。 除此之外，一切都很棒：友好的员工、优质的服务，以及非常愉快的整体体验。我很乐意再次入住这里。 （原文） Great stay — highly recommend! Spacious, clean, and comfortable rooms with very cozy beds — slept like a baby. Breakfast was surprisingly good — definitely better than what you usually get at Holiday Inn or Best Western. Of course, it’s not quite like a European breakfast, but for U.S. hotels it really stands out. The only downside was the poor sound insulation — when someone knocked on the neighboring door, it honestly felt like they were trying to get into mine 😅. Other than that, everything was excellent: friendly staff, great service, and a very pleasant overall experience. I’d happily stay here again.

（由 Google 翻译）很棒的选择！！！不用担心地段问题。他们提供你所需的一切，并确保停车场的安全。酒店和房间干净清新，气味清新。舒适现代。我还会再来的！！！ 1. 很棒。新鲜的早餐。薯饼。没有蛋粉。詹姆士迪恩。迄今为止最好的免费早餐。 2. 伦敦烧烤餐厅欢乐时光和晚餐。新鲜现点现做。品质！！！ （原文） A great choice!!! Don’t worry about the area. They do a great job of giving you everything you need and keeping the parking premises safe. Clean fresh smelling hotel and rooms. Comfortable and modern. I’ll be back!!!! 1. Great. Fresh. Breakfast. Hash browns. No powdered eggs. Jimmy Dean. Best free morning breakfast so far. 2. London grill restaurant happy hour and dinner. Made fresh to order. Quality!!!

（由 Google 翻译）房间很干净。晚上有点暗。——多加几盏灯就可以了。 床还不错，冰箱/微波炉也是个加分项。 房间没有保险箱，清洁服务每3天一次，除非有要求。 （原文） The rooms were clean. A little too dark in the evenings. - A few extra lamps would fix that. Beds are decent and fridge/microwave are a plus. No in room safe and maid service is only every 3 days unless requested.

（由 Google 翻译）房间很漂亮，很有现代感。免费早餐不错，可惜没有华夫饼机。酒店有泳池，但由于当地天气原因，你可能不会想去。这是个室外游泳池！ （原文） The rooms are nice with a modern appeal. The complimentary breakfast was good but I was sad they didn't have a waffle maker. They have a pool but due to the weather in the area you wouldn't want to use it. It's an outdoor pool!!

（由 Google 翻译）非常棒的酒店。房间干净舒适，床也很舒服，空调效果很好，早餐不错，员工友好热情。对于想去奥克兰机场的人来说，这里是个不错的选择。 （原文） Very nice property. Clean and comfortable room. Comfy bed. Good AC. Good breakfast. Friendly and helpful staff. Great choice for nearby Oakland Airport.

（由 Google 翻译）奥克兰机场附近很棒的新酒店。房间很舒适，适合带孩子入住，有很多游戏空间，还配有冰箱和微波炉。连接迪士尼Netflix账户即可观看流媒体。很多停车位和门都需要房卡才能进入。推荐酒店内酒吧的鸡翅。 （原文） Great new hotel near Oakland airport. Rooms comfortable if have kids lotsof space to play room ,has a fridge and microwave. Connect to Disney Netflix account to stream. Lots of parking rooms and doors can't be accessed without key card. Recommend the wings at the bar inside.

（由 Google 翻译）我在那家酒店预订了四晚，我只能说我的体验非常好。房间很大，他们提供每日清洁服务。互联网非常完善且优秀，价格也是如此。我的意思是，这很好。不知道为什么差评？房间里有冰箱、微波炉，非常干净。我喜欢它💖 （原文） I booked four nights at that hotel and all I can say is that my experience has been excellent.The room is big, they give you daily cleaning service. The Internet is perfect and excellent, and so is the price. I mean, it's nice. I don't know why the bad reviews? Room with a fridge, microwave and very clean. I love it 💖

（由 Google 翻译）我手术后需要找个地方住。Rodeway Inn 几年前就改名换姓了，现在好像是特许经营店了，就像赛百味三明治店一样！现在经营这家旅馆的人都不肯把我的账单提交给我的银行，只会把我的欠款总额算进去，现在已经超过 2200 美元了。清洁和维修人员的服务态度非常好。我不知道谁会回复我们的调查，但肯定不会是这家旅馆的老板。如果你需要住一两天以上，最好另找地方住。晚上很吵。千万别相信他们。 （原文） I needed a local location to stay while I recovered from surgery. Rodeway Inn changed it's name and ownership years ago, and I believe it's now a franchise, like a Subway sandwich shop! The people that now run this inn won't submit my bill to my bank. They just keep a running my total due, which is now more than $2200. The cleaning and repair staff have been very nice to work with. I don't know who responds to our surveys, but definitely not the people that run this place. Find somewhere else to stay if you need something that is for more than a day or two. Nights are noisy. Don't trust them.

（由 Google 翻译）我去过两次。没有任何虫子到处乱跑，房间里的物品也没有太多被损坏。不过厕所有点小。 （原文） I have visited twice. There haven't been any bugs running around and not too many of the items in the rooms have been broken. The toilets though are kind of small.

（由 Google 翻译）这是基本的，但很干净。微波炉和冰箱都很好。我们有一张软床和一张硬床，这很合适，因为其中一个喜欢硬床，一个喜欢软床。停车免费。 （原文） It's basic, but clean. Microwave and fridge are nice. We had one soft bed and one hard bed which worked out because one of likes hard beds and one likes soft. Parking is free.

（由 Google 翻译）因为蟑螂所以没有留下来！办理入住手续的女士帮我们把窗户打开了3英寸。当我问我们是否可以进入房间，因为所有无家可归者都想知道停车场时，她说不。当我们进入房间时，到处都是蟑螂。房间很脏，厨房炉子上还有食物，墙上有污渍。地板凹凸不平，米娅的脸上布满了破洞。 20 分钟后离开，我们找到了另一家酒店，价格多了 40 美元，位置更好，有安全的入口、很棒的大堂、游泳池、免费早餐和湖景。可怕的经历。根据精选酒店在线客服推荐预订。不会再相信这个品牌的酒店了。 （原文） Didn’t stay because of the roaches! The check-in lady opened the window 3 inches to help us. When I asked if we could come in the room because of all the homeless wondering the parking lot she said no. When we got into the room there were roaches everywhere. The room was dirty, kitchen stove had food still on it, stains on the walls. The floor was bumpy and Mia colored with worn holes in it. Left in 20 mins when we found another hotel for $40 more in a better location with secure entrance, great lobby, pool, free breakfast and a lake view. Horrible experience. Booked based on choice hotels online customer service recommendation. Won’t trust this brand of hotels again.

（由 Google 翻译）这无疑是我最喜欢的海湾酒店之一。非常值得 100 美元一晚。感谢您确保房间如此漂亮。我想你不知道我有多感激。在一些垃圾场停留后。这个地方感觉就像一家五星级酒店。绝对推荐。我已经想念那张床了。 （原文） One of my favorite hotels in the bay for sure. Well worth the $100 a night. Thank you for making sure the rooms are so nice. I don’t think you know how appreciative I am. After staying in some dumps. This place feels like a 5 star hotel. Definitely recommend. I miss that bed already.

（由 Google 翻译）订的是无烟房，给的房间烟味很重。隔壁房间显然是禁烟的，毯子上有烧洞。地板和厕所都很脏。墙壁需要清洁、修补和油漆。我的朋友说他们的很干净而且看起来不错。我退房后就去了街上的霍桑。 （原文） Reserved non-smoking room and was given a room that smelled strongly of cigarettes. The next room was apparently non-smoking and had burn holes in the blankets. Dirty floors and toilet. The walls need cleaning, patch, and paint. My friends said theirs was clean and looked good. I checked out and went to Hawthorne down the street.

（由 Google 翻译）真是个绝佳的住处！工作人员都非常友好热情。房间干净、宽敞舒适。浴室的台面空间很大，这绝对是一大优点。淋浴很棒；床也很完美。我非常喜欢房间里额外的休息区（配有小沙发/长沙发）。非常适合阅读、使用笔记本电脑或只是放松一下。一家很棒的酒店！ （原文） What a fantastic place to stay! The staff were all very friendly and helpful. The room was clean, spacious and comfortable. Plenty of counter space in the bathroom, which is always a plus. The shower was great; the bed was perfect. I really liked the extra sitting area in the room (with the small sofa/couch). Perfect for reading, working on a laptop or just relaxing. An excellent hotel!

（由 Google 翻译）这家小酒店非常干净，步行即可到达几乎所有地方。对我来说，阿拉米达是一个很棒的度假胜地，适合一晚入住。主干道上遍布着各种美食、小商店等等。码头也是个不错的去处。此外，这里还有海军博物馆和航空航天博物馆。如果你喜欢南方的炸食，晚餐可以去南方舒适厨房 (Southern Comfort kitchen)。那里物美价廉。炸鲶鱼是必点菜。我不太喜欢鲶鱼，但这里什么都有。那里的菜肴也非常棒。最后，如果你喜欢弹球游戏，这里有弹球博物馆和电子游戏机。只需支付少量费用，你就可以无限次地玩这些游戏机。 （原文） Very clean little hotel within walking distance of just about everything. For me Alameda is just a cool one night getaway. On the main drag is all the different food, little shops,etc. A couple of cool places was the pier. And also they have a naval museum and aero space museum. For dinner if you love southern fried comfort food go to Southern Comfort kitchen. Its the real deal. Fried catfish is a must. I'm not a huge catfish fan. But here all that is out the door. There's just some awesome dishes there. Lastly if you like pinball, there's a pinball museum and arcade. For a small fee you can play the machines unlimited.

（由 Google 翻译）位于阿拉米达主街的这家酒店干净整洁，提供免费停车和免费早餐。我们的房间是单间套房，配有沙发、吧台、微波炉和迷你冰箱。入住期间没有遇到任何问题。工作人员友好热情。免费早餐比其他酒店的早餐更丰盛。早餐包含每天早晨不同种类的鸡蛋、香肠或培根、自制华夫饼、谷物棒、面包、贝果、松饼、酸奶、水果、咖啡等等。下次我们来湾区​​一定会住这里。 （原文） Nice clean hotel on main strip in Alameda. Free parking. Free breakfast. Our room was studio suites with couch and wet bar with microwave and mini fridge. No issues during our stay. Staff were friendly and helpful. The free breakfast was nicer than the included breakfast at other hotels. Included different kind of eggs each morning and either sausage or bacon, make-your-own waffles, cereal bar, bread, bagels, muffins, yogurt, fruit, coffee, etc. Will definitely stay here next time we are in the Bay Area.

（由 Google 翻译）为了帮助儿子从阿拉米达海岸警卫队基地搬走，我在这里住了五晚。第一晚遇到了一个令人担忧的问题。第二天早上搬到了新房间。房间布置得很好，有冰箱、休息区、微波炉、咖啡机等等。餐厅的早餐不错。总的来说，我对管理层处理我的问题的方式感到满意。 （原文） A five-night stay to help my son move from Coast guard base Alameda. A concerning problem my first night. Move to a new room next morning. The rooms are well set up, with a fridge, seating area, microwave, coffee, etc. Decent breakfast in the dining area. Overall, I was pleased with how management addressed my concern.

（由 Google 翻译）强烈推荐！！！我们在阿拉米达住了两晚，工作人员非常棒！我们的房间完美无瑕——非常干净，免费早餐也很棒！如果你打算在加州阿拉米达住宿，那就住这里吧！（和丈夫及两个孩子一起旅行） （原文） Highly recommend!!! We stayed in Alameda for two nights and the staff was great! Our room was perfect - very clean, and the complimentary breakfast was great! If you are going to stay in Alameda, Ca- stay here!! (Traveled with husband and two kids)

（由 Google 翻译）非常干净整洁，管理有序，每天都有早餐，性价比很高！ （原文） Very clean and well managed, breakfast every day, great value!

（由 Google 翻译）阿拉米达的绝佳住宿。位置便利，地处中心。我们很感激免费早餐，甚至还配备了华夫饼机。房间干净、舒适、宽敞，配有小冰箱和微波炉。 （原文） Great place to stay in Alameda. Convenient, central location. We appreciated the complimentary breakfast that even had a waffle iron. The room was clean, comfortable, and spacious with a small fridge and a microwave.

（由 Google 翻译）我最近第一次住在这里，感觉很棒。入住流程很顺利，很简单。帮我办理入住的那位男士非常友好，乐于助人。房间非常干净！楼下的一些房间后门有小门廊。地理位置优越，从高速公路或隧道过来很方便。酒店外面很安静，车流量也不大。停车位充足。客房服务员非常友好，早上/退房时不会来敲门，也不会催你（这真是太棒了，我讨厌其他酒店的服务员这样做，非常粗鲁。）总而言之……我很享受这次住宿，以后肯定还会住在这里。 对了，价格也非常公道实惠。当我在网上找酒店时，价格首先吸引了我的注意。而且酒店看起来很干净，一点也不像被困住一样。当我亲眼看到它时，感觉更好了。非常干净，价格合理，工作人员友善，地理位置优越。👍 （原文） I recently stayed here for the first time and I enjoyed it. The check in process was smooth and simple. The man that helped me was very nice and accommodating. The room was very clean! Some of the rooms downstairs have like little porch areas for the back door of the room. It's a good location and easy to get to from the freeway or tunnel. Outside of the hotel is very quiet and doesn't have a lot of traffic. There is plenty of parking. The maids were very nice and didn't come banging on your door in the a.m. / at check out time or rush you at all ( which is hella cool, I hate when the maids do that at other hotels, it's super rude.) All in All.... I enjoyed my stay and I will forsure be staying here again. Oh yeah and the price is really fair and affordable. The price is what initially caught my attention when I was looking online to find a hotel. That and because it looked clean and not like trapped out at all. When I seen it in person, it was even better. Very clean, good price, nice people working, and good location. 👍

（由 Google 翻译）住宿条件非常简陋。干净安静。两张大床房配有四张小抽屉沙发、小冰箱和响亮的壁挂式空调。地理位置很吸引我们。欧陆式早餐简直可笑。老式咖啡机，需要按按钮选择，还有奶精粉、预包装糕点、瓶装果汁，一点新鲜的东西都没有。我们找地方吃的时候，工作人员非常乐于助人。 （原文） very basic accommodations. clean and quiet. 2 queen room had 4 small drawer settee, small fridge and loud wall ac. The location was the draw for us. the continental breakfast was laughable. an old fashioned coffee dispenser that you pushed buttons to choose what you got, powdered creamer, prepackaged pastries, bottled juices, nothing fresh. the staff was very helpful when we were looking for places to go.

（由 Google 翻译）如果你不介意法布洛索和漂白剂的味道，一定要预订房间。那味道让我难以忍受。我不得不打开门窗。可惜的是，滑动玻璃门没有纱窗，虫子飞进了我的房间。我的房间虽然老旧，但地板是新的。床也很舒服。前台工作人员也非常乐于助人，态度也很好。 （原文） If you don't mind the smell of fabuloso and bleach by all means book a room. The smell was overwhelming for me. I had to open up the door and windows. Unfortunately the sliding glass door did not have a screen on it and bugs got in my room. My room was outdated but the floors were new. And the bed was comfortable. The folks that worked the front desk we're also very helpful and nice.

（由 Google 翻译）我这个周末（10月10日至10月12日）刚在那里住过，参加我侄女的婚礼。婚宴在两栋楼外的一家中餐馆举行。所以位置很棒。我花钱订了海景房，景色美得令人窒息。我住的时候非常安静。我本来想给五星好评，但有些地方有点问题。没有衣橱，只有一个挂着三个衣架的架子。浴室里……洗手池里的液体皂被水冲淡了，洗发水和沐浴露也一样。幸好我带了自带的洗发水/护发素/沐浴露。它们都被水冲淡了，很难起泡。而且房间里的电话也坏了。 （原文） I just stayed there this weekend (10/10-10/12) for my niece's wedding. The reception was at the Chinese restaurant 2 buildings over. So the location was great. I paid for a marina view and it was absolutely breathtaking. It was very quiet when I was there. I would've given 5 stars but there were some things that were a bit questionable. There was no closet, just a rack with 3 hangers. In the bathroom... the liquid soap on the sink was watered down and so was the shampoo and body soap. Thankfully I brought my own shampoo/conditioner/body soap. It was difficult to get a lather going since they were all watered down. Also the phone in the room didn't work.

（由 Google 翻译）我给 Marina Village Inn 五星好评，性价比很高。它可能没有连锁酒店的所有设施，但我们每次在那里都能睡得安全舒适。地理位置是它最大的优势。我们已经多次入住，以后还会再来。 （原文） I give Marina Village Inn five stars based on value for cost. It may not have all of the amenities of a corporate brand, but we've always had a safe and decent sleep there. The location is it's best attribute. We've stayed there several times and will again.

（由 Google 翻译）我曾两次入住这家酒店，巧合的是，两次都住的是同一间房。请在阅读我的评论时考虑到这一点。 这是一家非常简陋的酒店。从家具的选择到偶尔出现的令人不快的意外，处处都体现出业主/管理层为了节省成本而精打细算。例如，床头板竟然没有固定在任何东西上。 再举几个例子：浴室里有一个内置的小衣柜，里面配备了安装挂杆的五金件，但却没有挂杆。令人沮丧的是，浴室里唯一的水平表面竟然是那大约2英寸宽的洗手池围边。沿着那面墙明明有足够的空间放置一个比普通洗手池更实用的东西，但除了一个插座之外，这块空间空空如也（完全浪费了）。 ​​不过，这家酒店的优点是超级干净。我退房的时候，看到一位客房服务员正在用手擦洗走廊里的乙烯基地板，走廊通风明亮。酒店的位置也很不错。 （原文） I have stayed here twice, and, by chance, both times in the same room. Please take that into consideration with this review. This is a bare-bones hotel. Proof that the owners/management have cost-savings in mind is everywhere you look, from the choice of furnishings to the occasional unwelcome surprise. The headboard, instance, isn't attached to anything. Some more examples: the bathroom has a built in mini-closet that includes the hardware you'd use to mount a rod, but there isn't one. The ~2" sink surround is, frustratingly, the only horizontal surface in the bathroom. There's plenty of room along that wall for more than a basic basin, but the space is empty (wasted) aside from an outlet. The upshot is that it's super clean. When I checked out I saw one of the housekeepers hand washing the vynal floor in the hallway, which is breezy and bright. The location is nice too.

（由 Google 翻译）我写这篇评论是为了引起经理们的注意。这些年来我在这里住过很多次，非常喜欢这里的位置和设施。 入住条款和条件中应该包含晚上10点到早上6点的安静时间。你们这里住着一些没有工作/生活的人，他们熬夜到很晚，制造各种噪音。请制定一些标准和规则，以减少未来的噪音问题和差评。这家酒店太好了，不应该变成廉价汽车旅馆式的体验。我最近两次入住这里，感觉和奥克兰的廉价酒店没什么区别。请解决这个问题，这样我就可以再来了。 ——一位朋友 （原文） I'm putting this review to get the attention of the managers. Have stayed here many times over the years and love the location and property. Part of the terms and conditions of staying should be observing quiet time of 10pm-6am. You're getting people who don't have jobs/a life and they're staying up late and making all kinds of noise. Please set some standards and rules to curtail future noise issues and poor ratings. This property is too nice to turn into a cheap motel-like experience. My last 2 visits here provided no difference between you and a cheap Oakland hotel. Please fix this so I can come back. - A friend

（由 Google 翻译）服务很差，设施也很差。向前台投诉，被告知他们不提供客房服务。他们让我们把旧毛巾拿下来换新的，却懒得拿上来。外观看起来不错，但房间有很多问题。淋浴很差劲，房间里的灯缺失且不匹配，床单很脏，电话也坏了。我们试图联系前台解决电话问题，但没有修好。当我们打开水龙头时，流出的水是黄色的，很恶心，我们需要联系他们换一间新房间。完全不推荐住在这里。 （原文） Terrible service and very lacking in amenities. Complained to the front desk and was told they don't do roomkeeping services. They told us to bring our old towels down to exchange for new ones and wouldn't bother bringing them up. Exterior seemed nice but rooms had a plethora of problems. The shower was shoddy and the room had missing + mismatching lights, dirty sheets, and a broken phone. We tried contacting the front desk about the phone and nothing was fixed. When we turned the faucet, the water coming out was yellow and disgusting and we needed to contact them to get a new room. Would not recommend staying here at all.

（由 Google 翻译）我需要在凯撒附近找一间酒店房间住一晚。这家酒店的价格是附近其他酒店的一半。房间干净简洁，配有一张大床和挂在墙上的电视。浴室较新，配有大淋浴。我相信是业主或现场经理帮我办理了入住手续，他们非常友好。花 25 美分买冰块有点奇怪，但与您所获得的价值相比，这只是小事一桩。 更新：去年我住过几次，每次都更糟。最近付了一张特大号床的费用，房间里的厕所坏了，我换了另一间房间，一张大号床，面积更小，条件比第一间更差。没有得到任何补偿。前台服务很糟糕。 （原文） I needed a hotel room close to Kaiser for a night. This hotel was half the cost of everything else within range. Clean simple room with a big bed and TV on the wall. Newer bathroom with large shower. I believe the owner or on site manager checked me in and was very nice. Paying a quarter for ice is a little weird but small thing in compared to the value you get. Update : Have stayed a few times over the last year and every time it gets worse. Recently paid for a king bed, toilet in room given was not working, am offered another room, queen bed and smaller size in worse condition than the first. Was not offered any type of compensation. Service at desk is horrible.

（由 Google 翻译）在这家汽车旅馆住得非常愉快。没有多余的装饰，也没有刺激，但比其他地方便宜得多。房间相当宽敞，非常干净。浴室很大，有步入式淋浴。前台的工作人员推荐了 5 分钟内可以吃午餐的餐厅和咖啡馆。还会再来住的。 （原文） Wonderful stay at this motel. No frills and no thrills but they were much more affordable than other places. The room was somewhat spacious and really clean. They had walk-in showers in a rather large bathroom. The guy at the front desk recommended a bunch of restaurants and cafes within 5 minutes to eat lunch at. Would stay again.

（由 Google 翻译）我们在那里住了三个晚上。友好而乐于助人的员工。 房间干净、宽敞，配有冰箱、空调，我们的房间还有厨房。物超所值。考虑到靠近旧金山（20 分钟车程），这是完美的物流解决方案。 除了咖啡或类似的食物外，它不包括早餐，但这个小镇非常好，附近有几个地方可以享受美味的早餐，还有一个不错的市场可供参观。 （原文） Ci abbiamo trascorso tre notti. Personale gentile e disponibile. Camere pulite, spaziose, frigo, aria condizionata e la nostra stanza aveva anche la cucina. Rapporto qualità prezzo ottimo. Perfetta soluzione logistica considerando la vicinanza a San Francisco (20 minuti di macchina). Non comprende la colazione se non un caffè o simile, ma la cittadina è molto carina e nelle vicinanze ci sono diversi localini dove poter gustare delle ottime colazioni e un mercato carino da visitare.

（由 Google 翻译）便宜、干净、安静。我们需要在最后一刻去附近医院看望生病的家人。这个地方价格实惠，是一个休息的好地方。步行即可到达几家餐馆，靠近高速公路，浴室最近经过改建，配有大型现代化淋浴间。停车场非常有棱角且狭窄，因此大型车辆会遇到困难，但熟练的驾驶员可以毫无问题地驾驶。 （原文） Cheap, clean and quiet. We had need to come, last minute, to visit sick family in the nearby hospital. This place was affordable and a fine place to rest. There are a handful of restaurants in walking distance, close to the freeway and the bathrooms are recently remodeled with a large modern shower. The parking lot is very angular and tight so large vehicles will have a tougher time but a skilled driver can navigate without issue.

（由 Google 翻译）房间干净整洁，有一个小厨房，很不错，还有一些餐具。他们每天都会在合适的时间来打扫和更换毛巾。还有一台不错的电视，里面有各种各样的节目，还有免费的无线网络。唯一的抱怨是毛巾可以再大一点，但这是微不足道的。 （原文） The room was nice and clean and had a small kitchen which was quite nice and a few utensils. They came by everyday at an appropriate time to clean and change the towels. Also had a nice tv with a wide assortment of changes and free WiFi. Only complaint is the towels could be a bit bigger but that is negligible.

（由 Google 翻译）这是一家非常基本的酒店。 Keurig 咖啡机位于前面。房间里没有冰箱或微波炉。只有一张床和一个像样的全套浴室（淋浴、浴缸、厕所）。我在这里住得很愉快，这确实是一个普通的地方。比六号汽车旅馆好。下午2点入住很方便。 （原文） It's a very basic hotel. Keurig coffee maker up front. No fridge or microwave in room. Just a bed and a decent full bathroom (shower, tub, toilet). I had a decent stay here it really is an average place. Better than motel six. Convenient 2pm check in.

（由 Google 翻译）我这么多年在世界各地旅行，从来没有遇到过这么糟糕的酒店体验。房间脏乱差，员工的恶劣待遇，真的让我震惊不已，以至于我入住当天就想退房，另找一家酒店。首先，入住这家酒店就像毫无理由地探望低安全级别监狱的囚犯一样。我们得先通过厚厚的金属门，然后遇到一个粗鲁、不合群的员工，他躲在厚厚的玻璃窗后面，把我们当成嫌疑犯而不是贵宾。我不得不将我的身份证和信用卡塞到窗户下面，就像在危险街区的便利店买酒一样（注意：街区本身看起来非常安全，酒店隔壁 7-Eleven 的员工对我们更好！）好像这还不够糟糕，当我和我的伴侣第一次进入房间时，我们不得不打开门窗让它流通（几个小时后仍然有漂白剂的味道）。然而，最糟糕的还没有到来，因为“客房服务人员”（如果他们真的有的话）在我们的浴室里留下了两块令人作呕的脏兮兮的破布。这很令人惊讶，原因有很多，因为我很快就发现，在最后一位客人离开后，地板根本没有打扫过。地板上脏兮兮的，上面有灰尘、面包屑和前一位客人的头发。我的白袜子上才走了几分钟就沾满了泥土和头发。尽管照片上看房间像是最近装修过的，但实际上就好像多年前装修过然后就再也没有打扫过一样。此外，床架上有多处食物 / 呕吐物污渍，显然从来没有人费心清理过。而且，这么糟糕的房间，他们竟然要收每晚 100 多美元！我大吃一惊，就连“前台”那位粗鲁的工作人员也立即承认我们房间的状况太糟糕了，以至于退还了我一半的房费，但当时他表现得咄咄逼人，好像我是在骗他，因为他只是要求退款。帮自己一个忙，远离这家酒店吧！我和我的伴侣换到了奥克兰市中心的 Moxy 酒店，每晚费用相同，但房间好得多。 （原文） I have literally NEVER had such a terrible hotel experience all in my years of travel around the world. I was honestly appalled at the filthy condition of my room, & my poor treatment by staff, so much so that I felt compelled to check out & find a different hotel the same day I checked in. First of all, checking in to this hotel is like visiting an inmate at a minimum-security prison, for no apparent reason. We had to get buzzed in through a thick metal gate, then check in with a rude, anti-social staff member who hid behind a thick glass window & treated us like we were suspects instead of valued guests. I had to slide my ID & credit card under the window like I was buying booze at a convenience store in a dangerous neighborhood (Note: the neighborhood itself seems perfectly safe, the staff at the 7-Eleven next door to the hotel treated us much better!) As if that wasn’t bad enough already, our room REEKED of bleach when my partner & I first entered it & we had to open the door & window to let it air out (it still smelled like bleach hours later). The worst was yet to come, though, as the “housekeeper” (if they even have one) had left two disgustingly dirty, threadbare rags in our bathroom. This was surprising for multiple reasons because it became immediately clear that the floor had not been cleaned at all after the last guests had left. The floor was literally filthy with dirt, crumbs, and hair from the previous guests. My white socks were stained with dirt & had hair stuck to them after walking on the floors for only a few minutes. Despite the appearance of the recently renovated rooms in their photos, it was as if they had renovated them years ago then never cleaned them ever again. Furthermore, there were multiple food / vomit stains on the bed frame that apparently no one had bothered to even try cleaning at any point. And they were trying to charge be $100+ per night for this offensively awful room! I was shocked, and even the rude staff member at the “front desk” immediately acknowledged how unacceptable the condition of our room was such that he refunded me for half of our stay, but only after being combative & acting like I was trying to scam him for simply asking for a refund. Do yourself a favor & AVOID THIS HOTEL LIKE THE PLAGUE! My partner & I switched over to a room at The Moxy Hotel in Downtown Oakland that cost the same amount per night & was infinitely better.

（由 Google 翻译）房间/淋浴间脏得要命，说有免费停车位，但服务是先到先得，允许有人挡着别人。地理位置优越，但要注意周围环境。如果不是别人帮我预订，我肯定不会住这里。不过，它很可爱。公寓改成汽车旅馆了。很有特色。 （原文） Room/ shower was hella dirty, says there is free parking but it’s first come first service, people allowed to block others in. It is a great location but be aware of the circumstances. I wouldn’t have stayed if someone else didn’t book it for me. It’s cute tho. An apartment turned into a motel. Has character

（由 Google 翻译）安全可靠。需要输入密钥代码。装修好的房间不错。免费停车。停车位紧张。房间很小。床上有毛发、灰尘和一些黄色污渍，看起来像是有人睡过的，太恶心了。真的需要做家务工作。 （原文） secured and safe. required key code to enter. renovated room is nice. free parking. parking space is tight. room is pretty small. bed got hairs, dust and some yellow stains over it, seems like someone slept on it before, it is so gross. seriously need to work on the housekeeping.

（由 Google 翻译）价格优惠，设有免费现场停车场​​和门禁停车场。 不建议在酒店房间里使用布质床架和床头板，它们又脏又脏。被子的一角也被撕破，中间有一个烧洞。地板看起来也不干净，我在床底下发现了儿童用的卡片和字母块。 不过，这张床是我睡过的最舒适的床之一。 （原文） Priced great with free on-site and gated parking. Would not reccomended having fabric bed frames and headboards in a hotel room, they were stained and dusty. The comforter also was torn up on one corner and had a burn hole in the middle of it. The floor also didn't look clean and I found uno cards and letter blocks for children under the bed. The bed was one of the most comfortable beds I've ever slept in, though.

（由 Google 翻译）我的房间既现代又干净。与 90 年代后期的外观相比，房间看起来比你想象的要好得多。 它地理位置优越，非常靠近酒吧、餐馆和公共交通。 （原文） My room was modern and clean. The room looked much better than you would think compared to the late 90's look of the exterior. It is in a perfect location, Very close to bars and restaurants and public transportation.

（由 Google 翻译）很好。停车场有门禁，这很棒。智能电视可以访问流媒体服务，还可以访问 Dish Network 来观看本地频道等。 （原文） It was nice. Parking is gated so that is great. The smart TV allows access to streaming services, but also Dish Network is accessible to watch local channels etc.

（由 Google 翻译）舒适、干净、安全且价格实惠的汽车旅馆！我在这里过得很愉快，前台的老板可以随时为您提供帮助。他们还每天打扫房间，这一点我很感激！进入酒店办理入住的唯一方法是致电办公室，以便他们打开大门。当我们到达时，这有点令人困惑，但仍然是 5/5！ （原文） A comfortable, clean, safe, & affordable motel! I enjoyed my stay here and the owner working the front desk is available to assist you at any time. They also clean the rooms every day which I appreciated! The only way to enter the property to check in is to call the office, so they can open the gate. This was a bit confusing when we arrived, but nevertheless 5/5!

（由 Google 翻译）作为钛金精英会员，我们期望万豪酒店能够提供一定水平的服务和专业精神，但我们最近在奥克兰万豪长住酒店的经历是完全无法接受的。 退房前，我们注意到房间的窗户受损，并立即通知前台。我们怀疑这是由外部因素引起的，特别是因为我们注意到其他窗户上有类似的鸟渍。我们并没有得到关注或透明，后来我们震惊地发现我们的账户上添加了数千美元的不明原因的杂项费用，而酒店没有任何沟通或解释。 当我们打电话询问时，我们遭到了敌意和零责任。经理莫尼克·西斯内罗斯 (Monic Cisneros) 挂断了我的电话，只是要求提供联系信息以跟进该问题。这种程度的漠视和缺乏专业精神令人震惊，尤其是对忠实的客人。 这次经历严重损害了我们对万豪品牌的信任。我们不会再回到这家酒店了。也就是说，我们将继续参观奥克兰市中心万豪酒店，他们一直提供优质的服务和关怀。 （原文） As Titanium Elite members, we’ve come to expect a certain level of service and professionalism from Marriott properties—but our recent experience at the Oakland Marriott Residence Inn was completely unacceptable. Before checking out, we noticed a damaged window in our room and immediately informed the front desk. We suspected it was caused by an outside factor, especially since we noticed similar bird stains on other windows. Instead of being met with concern or transparency, we were later shocked to discover thousands of dollars in unexplained miscellaneous charges added to our account—without any communication or explanation from the hotel. When we called to inquire, we were met with hostility and zero accountability. The manager, Monic Cisneros, hung up on me simply for asking for contact information to follow up on the issue. This level of disregard and lack of professionalism is appalling, especially toward loyal guests. This experience has seriously damaged our trust in the Marriott brand. We won’t be returning to this property. That said, we will continue to visit the Oakland Marriott City Center property, where they have always provided excellent service and care.

（由 Google 翻译）首先，停车费每晚要60美元。我入住了一个房间，空调坏了，不得不换房间。保安和服务员非常粗鲁，一点忙都帮不上。健身房不错，房间也不错。这家户外场所是由无家可归的人经营的，简直令人作呕。酒吧也因为管理不善和员工不负责任而有一天晚上关门了。保安应该被解雇！ （原文） first of all, expect to pay 60 dollars a night to have car parked. I was checked into a room, and AC didn't work and had to move rooms. Security guard and vallet workers were super rude and not helpful at all. The gym was nice and the room was also nice. This outside location is being run by the homeless, and it's actually disgusting. The bar was also closed one night due to poor management and no accountability from staff. Security guards need to be fired!

（由 Google 翻译）酒店外面的环境不太好。房间本身相对干净，也很现代。我非常恼火，因为我的大使精英奖励计划选择了茶水间积分，结果却被收取了费用。更让我恼火的是，我预计代客泊车的费用是50美元，结果却被额外收取了每晚10美元的停车税。最好坦诚告知。如果停车费是60美元，就直接说60美元。我们要求把一些便利设施送到房间，但两个小时后什么也没送来，我们不得不再次打电话才有人送来。早餐还可以接受。但正如许多其他评论者所说，这家酒店不应该成为您的首选。 关于房间的补充说明： 那盏灯的位置太差了，我撞到头好几次了…… （原文） The situation outside the hotel isn't great. The room itself was relatively clean and modern. I am extremely annoyed that I chose a pantry credit for my ambassador elite reward and was charged for it. Further annoyed that I expected to pay $50 for valet but was charged an extra $10 parking tax per night. Be upfront about it. If it's $60 to park just say it's $60 to park. We asked to have some amenities delivered to the room but two hours later nothing and we had to call again before something was delivered. Breakfast was acceptable. But as many other reviewers have said. This place shouldn't be your first choice. Side note about the room: That light is so poorly positioned I hit my head so many times on it...

（由 Google 翻译）这篇评论该从何说起呢？这家酒店的服务是我见过最差的酒店员工了。我住过万豪酒店很久了，包括国际酒店，但没有什么比这更糟糕的了。代客泊车要花上一个小时，前台态度很差，而且似乎没有人能胜任他们的工作。我的房间第一天没有打扫，第二天我要求他们打扫，但他们根本没打扫。我去前台反映情况时，他们却把这当成是我的错。Monic Cisneros、Ada 和 Emerson 根本不知道他们在干什么。帮自己个忙，别住这里了，你最好还是另找一家。 （原文） Where do I start with this review. This hotel had the absolute worst service I’ve ever seen from a hotel staff. I’ve stayed at Marriott hotels for a long time, including internationally and nothings come close to this. The valet parking takes up to an hour, the front desk is rude, and no one seems qualified for their position. I asked for my room to be cleaned the second day after it wasn’t cleaned the first day, it never got cleaned and when I went to the front desk to let them know they made it seem like it was my fault. Monic Cisneros, Ada, and Emerson have no clue what they’re doing. Do yourself a favor, do not stay here you’re better off booking somewhere else.

（由 Google 翻译）我去的时候，前台的那个家伙从一开始就很粗鲁。我在那里住了很短的时间，他的态度和缺乏客户服务的态度都很差。酒店位置很好。房间很小，我觉得他对我有点不礼貌，因为他把我的房间安排在电梯旁边，我能听到一切动静。我不吸烟，大约一个小时后他来到我的房间，敲门告诉我他闻到了烟味。我告诉他我不吸烟后，当着他的面摔上了门。我立即收拾了行李，甚至没有交钥匙，甚至没有告诉他我要离开，我就走了，没有要求退款或任何东西。我永远永远不会住在那里，也不会推荐任何人住在那里。 （原文） The guy working at the front desk when visited was rude from the very start. His attitude and lack of customer service at the tone for the very short time that I stayed there. The hotel is in a good location. The rooms are very small and I think he had an attitude with me for some reason he put in my room right by the elevator which I can hear everything. I don't smoke, and he came to my room after about an hour and knocked on my door and told me he could smell smoke. I slammed the door in his face after I told him I don't smoke. I immediately packed my bags didn't even turn in my key didn't even tell him I was leaving and I was gone didn't ask for my money back or anything. I would never ever ever ever stay there or recommend anyone stay there.

（由 Google 翻译）这是我入住的第二晚，我对这家酒店的一切都非常失望。我直到下午5点多才入住。好吧，不过你别摆架子，提前通知我一下好吗？ 其次，我选择的酒店本来以为网络会很稳定，因为我们这次旅行是用笔记本电脑办公的。结果就是连不上无线网络。这可是酒店的基本服务，而这家酒店连这个都连不上。我们连Netflix和亚马逊Prime的电视都看不了。员工们把我从技术部门转到客房服务部门，来回折腾了好几趟。另一个承包商打电话想远程帮我，但他说他帮不上忙。我实在受不了这种要求基本服务却得不到任何后续服务的烦心事。 （原文） It is the second night of my stay and I'm just so disappointed with everything about this hotel. I wasn't able to check in until after 5pm. Okay sure, but maybe don't give me an attitude and let me know beforehand? Secondly, I choose a place that I thought was going to have reliable internet since we are working from our laptops on this trip. Nope, unable to log into wifi. This is a basic necessity offered in hotels and this place cannot even offer that. We weren't able to access Netflix, Amazon prime on the TV. The employees bounced me back and forth from tech to housekeeping. Another contractor called me to try to help me remotely but he said he couldn't help. Just tired of asking for the basics and getting NO follow up.

（由 Google 翻译）代客泊车员不知怎么被锁在了他们停放我们车辆的车库外面，我不得不改乘优步往返目的地。他们测试了火警警报后，空调突然停止工作，我房间里的温度超过了75华氏度（约23摄氏度）。 （原文） Valet somehow got locked out of the garage they park our cars in, had to take an uber to and from my destination instead. AC randomly stopped working after they tested the fire alarms and it’s reaching 75+ degrees in my room.

（由 Google 翻译）房间很过时，我不介意，但非常脏。 尤其是地板。 我赤脚走路，真的很脏。 我要求清洁地板，管家只是喷了清洁剂，然后用很脏的拖把拖地，所以基本上只是把污垢撒得更多一些。 我用淋浴的地巾擦地板，结果发现地板变黑了。 房间的其他部分也很糟糕；没有壁橱，但有一个角落，但没有杆子，没有衣架。 浴帘上长满了霉菌。 水压不稳定。 至于地点；非常吵闹，交通在所有时间都飞驰而过。 我对它评价很高的唯一原因是它靠近我接儿子的东北大学。 （原文） Room was dated, which I wouldn't have minded, but extremely dirty. Especially the floor. I walked barefoot and it was really dirty. I asked for the floor to be cleaned and the housekeeper simply sprayed cleaner and mopped with a very dirty mop so basically just spreading the dirt some more. I used the shower floor towel to wipe the floor and it turned black. The rest of the room was pretty bad too; there was no closet but there was a nook but no rod, no hangers. Shower curtain was fill of mildew. Water pressure was erratic. As for the location; very noisy with traffic speeding by at all hours. Only reason I've rated it high was because it was close to Northeastern University where I'd picked up my son.

（由 Google 翻译）如果您不是本地人，这可能会有点吓人。但我们本地人都知道，这家旅馆是该地区麦克阿瑟街上最好的旅馆。如果床罩底部没有奶酪或类似奶酪的东西，我会给出更高的评分。房间价格太离谱了。这曾经是一个负担得起的选择，超过了房间的质量。现在质量和成本都不令人满意，这意味着我们需要支付更多，但得到的却比以前少，当时每晚 80 美元，而现在每晚 120 美元，遥控器押金为 20 美元。 （原文） If your not from the town this could be a little scary. But all of us from the town know that this Inn is the best on the strip of hotels on MacArthur in the area. I would have gave a much higher rating if there had not been cheese or a cheese looking substance on the underside of the bed sham. The prices are outrageous for the room. This used to be an affordable option that out weighed the quality of the room. Now the quality and cost are both unsatisfactory means we are expected to pay more but get less than we did when it was $80 a night vs. $120 and a $20 deposit on the remote.

（由 Google 翻译）房间和浴室都很大。是的，他们有停车场。房间里有微波炉和冰箱。还有卫星电视 （原文） Nice large room and bathroom. Yes they have on site parking. Microwave & fridge in room. Plus dish television

（由 Google 翻译）厕所坏了。房间里需要喷洒一些东西。关掉灯后，蟑螂大量涌出。 （原文） The toilet didn't work. Room needed to be sprated,fogged of something. Turned off the lights and roaches came out in numbers.

（由 Google 翻译）一个非常安静的地方，但周围有点脏，还有很多噪音，呵呵呵呵呵呵，即使我坐下来，我的床也吱吱作响 （原文） Un lugar muy tranquilo pero algo sucio a su alrededor también mucho ruido jejejejeje mi cama rechinaba hasta para sentarme

（由 Google 翻译）房间里有股烟味🚬😩，灯开关👎不工作，门也坏了，天哪，我 3 分钟后就离开了房间 （原文） The room smells like smoking 🚬 😩 and the lights switch 👎 not working and the doors OMG I left the room in 3minutes

（由 Google 翻译）房间很乱，有一张浮动桌子，淋浴不好，不推荐 （原文） The room was messy their was a floating desk the shower was not good don't recommend

（由 Google 翻译）千万别住这里，他们会骗你的。尽管我预订的是7月28日至7月31日的日期，他们还是多收了我一晚的费用。他们先是（通过语音留言）声称我的房间空着（但事实并非如此），而且他们无法退还7月30日那晚的房费（我从未要求过）。后来我问他们，他们却说我只预订并支付了两晚的房费，这完全是捏造的。前台也拒绝提供任何进一步的帮助，让我明天早上给他们的经理打电话。 （原文） Dont stay here, they will scam you. They charged me for the cost of an extra night despite the fact that I booked for the dates from 7/28 to 7/31. They first claimed (through a voice mail) that my room was vacant (it was not) and they will not be able to offer me a refund for the night of 7/30 (something that I never requested). Then when I asked about it, they said that I had only booked and paid for two nights which was entirely false. The front desk also refused to assist me any further and told me to just call their manager tomorrow morning.

（由 Google 翻译）不错的酒店，停车位非常有限。 清洁工都是智障人士，很适合他们的工作。 他们对细节的关注似乎优于我住过的其他地方。我希望他们意识到酒店雇用了他们是多么幸运，而且酒店也很重视他们。 与万怡酒店位于同一栋大楼内，但在百老汇外面，有一家很棒的小熟食店。 您在当地享用早餐的最佳选择。 大苹果咖啡馆，1000 Broadway STE 160，奥克兰，CA 94607 在酒店外时请务必小心。 无家可归的人比商人或其赞助人还要多。 帮派涂鸦的油漆比任何其他有意的努力更能提供建筑的流动性。 我对那些在这种环境下挣扎并失败的企业表示同情。 显然，城市管理受到腐败的困扰。 我来到奥克兰40年来，这座城市提倡的是特殊利益，而不是所有企业的相互支持。 没有期望帮助小企业成长。 没有什么可以支持多元文化的发展，只有文化的退化。 也许普遍存在的无能和缺乏合格的申请人才是问题所在。 似乎工作描述和活动适合于根深蒂固的无用忠诚，而不是持续学习和基于证据的能力。 如何快速识别腐败行为？ 腐败者表达了对他人的厌恶，而不是有效地表达了能力。 他们倾向于构建自己的立场，以防止其他人审核与其有用表现相关的实际证据。 他们停滞不前，反对追踪自己努力的实际结果，并把别人的努力归功于自己。他们让有能力的人过度劳累，以赶走明显的竞争；创造一个玻璃天花板。他们拒绝接受有意拥有不同社交和专业技能的多元化实习生，以帮助填补与规划相关的知识空白。 庭院可能是旅行时住宿的好地方。 我希望当地的小企业能够得到支持，统一装扮社区并赞助日常社区活动。 人们必须对社区感到安全，并每天积极发展和参与社区活动。 走在灯光昏暗的街道上应该是浪漫的，而不是生死攸关的问题。 奥克兰似乎一直是一座福利城市，政客们寻求那些选择成为受害者的选票和狭隘的腐败。 组织腐败是指不道德和/或非法分配组织资源和/或机会。 我与当地无家可归者交谈。 他们把乞讨当作自己的工作，没有其他目的。 因此，他们没有自我提升的意图。 他们一直否认只是以每小时 20 美元的价格发放传单。 对传单内容没有好奇心。 那些选择无家可归的人不应被允许留在城市范围内，或任何企业 500 英尺范围内。 任何以任何方式进行乞讨的人都应被罚款 500 美元，以帮助清理和修复无家可归造成的所有破坏。 那些因毒品和酒精而患有精神障碍的人应该被送进收容机构，以制止他们对公众造成的伤害。 他们的后代常常在无人抚养的情况下出生，患有精神疾病。 不能相信他们会考虑他人并且不会造成伤害。 那些没有意愿支持城市的人，不应被允许获得城市服务。 支持城市无家可归者的居民应全力支持无家可归者作为家属的需求。 这些人就不再无家可归了。 如果没有经过审核和一致执行的期望，对生活和社区的热情就会减弱。 使人们变得无家可归，无家可归的人口就会增加。 庭院本来可以成为支持杰克伦敦广场的当地瑰宝。 但城市管理者扼杀了社区的热情和相关的增长。 入住Courtyard酒店，但预订时需提前支付停车费。 （原文） Nice hotel, very limited parking available. The cleaning staff was mentally challenged, a suitable job for them. Their attention to detail seemed superior to other places I've stayed. I hope they realize how lucky they are that the hotel hired them, and that the hotel values them as well. There is a wonderful small Deli in the same building as Courtyard, but outside on Broadway. Your best bet for breakfast locally. Big Apple Cafe, 1000 Broadway STE 160, Oakland, CA 94607 Use caution when outside the hotel. There are more homeless than business people or their patrons. The paint from gang graffiti does more to provide a flow in architecture than any other intentional effort. I feel for the businesses whom have struggled and failed in this environment. Obviously City administration is plagued by corruption. For 40 years that I have come to Oakland, the city has promoted special interests and not the mutual support of all businesses. No expectations to help small businesses grow. Nothing to support diverse cultural growth, only cultural degradation. Perhaps widespread incompetence and the lack of qualified applicants is the issue. Seems like Job Descriptions and activities are suited for entrenched useless loyalties, instead of continuous learning and evidence based competence. How can you quickly identify corruption? The corrupt express loathing of others instead of usefully expressing competence. They tend to structure their positions to prevent others from auditing actual evidence related to their useful performance. They stagnate and oppose tracking actual outcomes to their efforts, and take credit for other's efforts. They overwork the competent to drive away perceived competition; creating a glass ceiling. They refuse to take on diverse interns that intentionally have diverse social and professional skills to help fill gaps in knowledge related to planning. Courtyard could be a great place to stay when traveling. I hope the local small businesses get support to uniformly dress-up the community and sponsor community events daily. The people must feel safe to be around their community, and actively develop and engage community daily. Walking down poorly lit streets should be romantic, not a life or death concern. Oakland has always appeared to be a welfare city, where the votes of those choosing to be victims, and narrow-minded corruption, are sought by politicians. Organization Corruption is the unethical and/or illegal allocation of organization resources and/or opportunities. I talked with local homeless. They view panhandling as their job, with no other intentions. As such, they have no intention of self improvement. They consistently denied just handing out fliers for $20 an hour. No curiousity about flier content. Those choosing to be homeless, should not be allowed to remain within city limits, or within 500 feet of any business. Anyone enabling panhandling in any way, should be fined $500 to help clean and repair all the destruction homeless cause. Those mentally disabled by drugs and alcohol, should be institutionalized to stop the public harm they cause. Their offspring very frequently born unsupported, with mental illness. They cannot be trusted to consider others and not to cause harm. Those who do not have the intention to support the city, should not be allowed access to city services. Residents that support the presence of homeless in the city, shall fully support the needs of the homeless as dependents. Those individuals are then no longer homeless. Without audited and consistently enforced Expectations, passion for life and community dwindles. Enabling people to become homeless, grows the homeless population. Courtyard could have been a local jewel in support of Jack London Square. But City Administrators kill community passion, and related growth. Come stay at Courtyard, but pay for parking in advance when you make a reservation.

（由 Google 翻译）友好的工作人员和干净的房间。贾斯汀是一个在星巴克工作的非常酷的人，他的积极能量让我度过了愉快的一天。我们世界上需要更多像他这样的人。 （原文） Friendly staff and clean rooms. Justin a very cool guy working in the Starbucks made my day with his positive energy. We need more people like him on the world.

（由 Google 翻译）代客泊车不关心残疾人，我尝试与代客泊车交谈，他们只是傻笑着走开，当车位满了时，他们似乎可以停在他们想要的任何地方，他们也让顾客做他们想做的事 （原文） Valet don't care about the people with disability i try talking to the valet they just give a smerk and walked away and when the lot is full them seems to parked anywhere they want they let the customer do what they want as well