纽约市中50个最佳家庭友好型酒店

最恶心的客服，非常态度恶劣直接挂电话

（由 Google 翻译）我于2025年10月9日至12日入住Tryp酒店，参加纽约动漫展。地理位置绝佳。出门右转，就能直接到达动漫展现场。房间虽然较小，但装饰精美，舒适宜人。清洁人员服务热情周到。然而，前台、餐厅和酒店管理却糟糕透顶。房间里保险箱反复出现问题，酒店却漠不关心，完全不专业。即使只是回答关于房间、酒店、酒吧或周边环境的基本问题，也像是在和一个对世界漠不关心、自命不凡的青少年打交道，他宁愿去世界各地，也不愿去工作。撇开便利不谈，我以后不会再住这里了。 （原文） I stayed at the Tryp from Oct 9-12, 2025 for New York Comic Con. The location was ideal. I was able walk out the door, hook a right, and head straight to con. The rooms were on the smaller side, but still pleasantly decorated and comfortable. The cleaning staff was lovely. Front desk, dining, and management however, we're abysmal. The attitude and non-chalant attitude they gave over a repeated safe issue in the room was completely unprofessional. Even just answering basic questions about the rooms, hotel, bar, or area was like engaging with an uninterested and stuck up teenager who would rather be anywhere in the world than at work. Convenience aside, I won't be staying here again.

（由 Google 翻译）三人入住六晚，入住了一间四人房（我们要求为了方便行李存放）。酒店评价褒贬不一：地理位置优越，方便前往曼哈顿各处，周边交通便利。前台人员并不总是热情友好（尽管所有费用都已支付，但他们还是要求我们住一间较小的房间住两天；我们要求出租车时，他们提供了专车送我们去机场；当然，他们还提供了收费的提前退房服务——这在法国是前所未有的）。行李寄存服务不够专业，因为即使有摄像头，客人也可以寄存和取回任何物品。 房间舒适、干净、实用，但对于四人入住来说，如果能有独立的卫生间就更好了。另一方面，设施略显陈旧（淋浴间生锈或有污渍，水槽破裂等），窗户几乎不透明，无法打开，冷风无法吹进来。加床在走廊里放了好几天……我们没有尝试餐厅服务。服务员很可爱。就这个价格来说，我们本来期待更好的服务。 （原文） Séjour de six nuits a trois personnes dans une chambre prévue pour quatre (à notre demande pour être à l'aise avec nos bagages). Avis très mitigé sur l'hôtel: l'emplacement est super pour bouger sur Manhattan et il y a tout a proximité. Le personnel a l'accueil n'a pas toujours été accueillant et agréable (on nous demande de prendre une chambre plus petite pour deux jours alors que tout est payé, proposition de chauffeur personnel pour l'aéroport quand on demande un taxi, possibilité de récupérer la chambre plus tôt en payant bien entendu - en France nous n'avons jamais vu cela). Le service de bagagerie manque de sérieux car même si il y a une caméra il est totalement possible de déposer et prendre ce que l'on veut. La chambre était agréable, propre et fonctionnel même si pour quatre un toilette séparé serait plus apprécié. En revanche, les installations sont un peu vétuste (rouille ou tâche dans la douche, lavabo fêlé...) et les fenêtre qui ne s'ouvrent pas et laissent passer l'air froid étaient quasi opaques. Des lits d'appoints restent en stationnement dans les couloirs des jours entiers... nous n'avons pas tester le service de redtauration. Les femmes de chambres ont été adorables.Pour le tarif nous nous serions attendu a mieux.

（由 Google 翻译）与纽约曼哈顿的同类酒店相比，TRYP 酒店最大的优势在于地理位置优越，靠近地铁和公共交通枢纽。酒店内部餐厅/合作餐厅的菜品选择也十分丰富，我也很欣赏。然而，与同类酒店相比，TRYP 酒店也存在一些不足之处，我不会再次入住。酒店缺少一些便利设施，例如提前入住/退房时需要行李托运。这些设施在纽约那些提供安全客房的酒店中很常见。TRYP 酒店拥有一个宽敞的行李寄存室和一个由旧图书馆/等候区改造而成的免费开放空间。酒店内存放着许多客人的行李和酒店额外物品。房间比较凌乱，缺乏安全保障。房间本身还算干净，但明显是匆忙打扫的，洗漱用品和毛巾（即使有）也时好时坏。房间墙壁很薄，虽然他们只想要一间独立房间，却被安排了一套连通房，这进一步加剧了噪音。其他客人在凌晨 2 点到 4 点之间聚会，房间里还有好几位客人。这无疑让入住体验非常不愉快。我希望工作人员在分配套房时能仔细考虑一下谁应该和谁合住，而不是把一间房给一个明显怀孕的女人，或者给四个二十多岁的人住一间。总体来说，工作人员还不错，但不是很热情，而且费用也不清楚。预订时声称“包含所有可能的费用”，结果却加收了“度假费”。 （原文） In comparison to similar NYC Manhattan hotels, TRYP has an excellent location, in proximity to subway and transit, as its best feature. I also appreciate the varied food selection of its internal restaurant/partner restaurant. However, it has many weaknesses in comparisons to similar hotels for which I wouldn't stay again. Some amenities are missing, namely a luggage check for early checkin/checkout. These are common place in NYC hotels with a secure room. TRYP has a large luggage room, a converted old library/waiting space, that's free for anyone to access. It has luggage from many guests and extra hotel items. It's messy, and lacks in any security. The room itself is reasonably clean, but clearly rushed with toiletries and towels being hit or miss if included. The room's have very thin walls, and were assigned a suite of connected rooms, despite only wanting a private room, increasing noise flow further. The other guests were partying from 2-4am, with multiple additional guests in their room. This makes for an unpleasant stay at best. I would hope staff would think through who shares rooms if assigning suites, not giving one room to a clearly pregnant woman, and one to 4 twenty somethings. Overall staff was fine, but not particularly welcoming and were unclear on fees. "Resort fees" were added despite pre-booking claiming "all likely fees included."

（由 Google 翻译）他们收取“度假费”——但这根本不是度假村。入住期间，房卡编程机坏了。显然，他们只有一台，而且因为坏了，每次进房间都得让工作人员开门。如果前台排队，我也得排队才能进我付过钱的房间。 不仅如此，他们从来不查验身份证件，也不核实我的姓名，什么都不做。任何人都可以随便走进来，说要进我的房间，据我所知，他们都能进去——根本不用问任何问题。 所以，这不仅给我带来了极大的不便，也造成了严重的安全隐患。更可气的是，他们居然还敢收“度假费”——尽管我根本没用上任何他们所谓的“度假村”设施。 （原文） They charge a “resort fee” — but this is not a resort. During my stay, the room key programming machine was not working. Apparently, they only have one, and since it wasn’t working, I had to have an employee let me into my room every single time. If there was a lineup at the check-in desk, I had to wait in line just to be let into the room I paid for. Not only that, but they never checked ID, confirmed my name, or verified anything. Anyone could have walked in off the street, said they needed to be let into my room, and, as far as I know, would have been able to get in — no questions asked. So not only was it a significant inconvenience, but it was also a serious security concern. And then they have the audacity to charge the “resort fee” — even though I did not use a single amenity that’s supposedly part of their “resort.”

（由 Google 翻译）我们一家人带着两个孩子来这里。我们订了一间有两张双人床的房间，这对一个女孩和一个男孩来说不太方便。 床上用品非常舒适，酒店位置也很好，方便步行探索这座城市的各个角落。不过，由于隔壁就是警察局，所以有点吵。不过，前台接待员不太友好，还有一个很大的缺点：浴室和淋浴喷头上都有霉菌。 （原文） Nous sommes venus en famille avec nos 2 enfants. Nous avions une chambre avec 2 lits doubles, pas forcément pratique avec une fille et un garçon. La literie est très bonne et l'hôtel très bien placé pour visiter un maximum à pied. Un peu bruyant à cause du poste de police juste à côté. Par contre, l'agent d'accueil n'est forcément très souriant et gros point noir : le moisi dans la salle de bain et sur le pommeau de douche.

（由 Google 翻译）如果你喜欢态度恶劣、对你撒谎、重复收费、把你当空气一样对待的服务人员，那这里正合你意。房间里的床单很脏，还有之前客人留下的垃圾。他们说早餐包含在房费里，但实际上每人要额外支付20美元。前台经理极其粗鲁。当我们告诉他们厕所坏了时，他竟然嘲笑我们。他说这不是他的问题，要两个小时后才有人来修。我这辈子都没这么丢脸过。 千万别来！ （原文） If you like rude service people lying to you, double charging you and treating you like ur nothing this is the place for you . The room had dirty bed sheets leftover trash from a previous guest I was told breakfast was included when in reality it is an additional $20 per person The front desk manager is extremely rude. He laughed in our face when we told them the toilet wasn’t working. He said that’s not his problem it will be 2 hrs before anyone can look at it I have never been so humiliated in my life. Please stay away

酒店服务很不错，推荐通过运通进行预定。

我的一位同事极力向我推荐这家旅馆。

啊啊

（由 Google 翻译）这些年来，我住过很多酒店，而Loews Regency酒店绝对是我体验过的最棒的酒店之一。从抵达的那一刻起，一切都完美无瑕、干净整洁、格调高雅。 房间非常漂亮——一尘不染，设施齐全，舒适宜人。从床单到灯光，每一个细节都体现着周到的考虑。 前台的Juan尤其热情友好。他热情高效，让入住过程异常顺利，同时又不失亲切感。我也非常感谢酒店在我入住期间通过短信及时更新房间信息。 一个小小的举动却意义非凡：有一天，我们挂上了“请勿打扰”的牌子，当天晚上晚些时候我们回来时，发现门缝下有一张手写的便条，上面写着“请勿打扰”。他们主动提出提供干净的毛巾或其他我们可能需要的任何东西——这真是一个贴心的举动，充分体现了他们的周到服务。 而且，我还能带我的狗狗来——这样我父母虽然没时间陪它，但也能享受一次愉快的过夜——这简直是锦上添花，让这个本来就很棒的周日锦上添花。 在酒店里能感受到如此周到的服务实属难得，我真心强烈推荐Loews Regency酒店。以后有亲朋好友来访，我绝对会推荐这里。 （原文） I’ve stayed at many hotels over the years, and the Loews Regency stands out as one of the best experiences I’ve ever had. From the moment I arrived, everything was seamless, clean, and elevated. The rooms were beautiful—immaculately clean, well-appointed, and comfortable. Every detail, from the linens to the lighting, felt thoughtfully considered. Juan at the front desk was especially lovely. He was warm, efficient, and made the check-in process incredibly smooth while still keeping things personable. I also really appreciated the helpful text updates about my room throughout my stay. One small but meaningful touch: we had the “Do Not Disturb” sign up one day, and when we returned later that evening, there was a handwritten note under the door acknowledging it. They offered to provide fresh towels or anything else we might need—just an incredibly thoughtful gesture that speaks volumes about their level of attentiveness. And the fact that I could bring my dog—so my parents, who do not get to spend much time with her, could enjoy a fun sleepover—was just the cherry on top of an already really great Sunday. It’s rare to feel this well taken care of at a hotel, and I genuinely could not recommend the Loews Regency more. Any time I have family or friends visiting, this will absolutely be the place I suggest.

（由 Google 翻译）我们为了参加婚礼，在劳氏酒店度过了一个长周末。这是我们迄今为止最棒的酒店体验。入住手续快捷方便。从取车到入住房间，整个过程不到10分钟。小贴士：使用酒店应用程序办理入住手续真的很方便。我们遇到的每一位员工都很友好，乐于助人。他们竭尽全力让我们的住宿体验完美无缺。酒店位置便利，方便前往中央公园散步。我们一定会再来的！ （原文） We stayed at the Lowe's forva long weekend to attend a wedding. The whole experience was the best hotel experience we have ever had. Checking was quick and easy. The whole process from dropping g of the car to entering our room was less than 10 minutes. One tip is to use the app to check in it really helps. Everyone of the staff we encountered was friendly and helpful. They went out of their way to make our stay perfect. The hotel location is convenient for a walk in central park. We will definitely go back!

（由 Google 翻译）每次来这座城市，洛伊斯丽晶酒店都是我的首选，而且它似乎总能让我更加满意。 酒店的氛围完美地融合了时尚与舒适，让我感觉像家一样，甚至有点想一直住在这里。食物始终美味绝伦，饮品也总是精心调制，让人忍不住想多待一会儿再出门。 说实话，酒店员工是我不断光顾的最大原因之一。他们热情友好、体贴周到，让每一次入住都倍感尊贵。从服务到氛围，这家酒店的一切都经过精心设计，令人倍感温馨。 （原文） Every time I’m in the city, the Loews Regency is my go-to stay, and somehow it just keeps getting better. The atmosphere strikes that perfect balance between chic and comfortable, making it feel like a home I secretly wish I lived in full-time. The food is consistently incredible, and the drinks are always crafted with the kind of care that makes you want to linger just a little longer before heading out for the night. Honestly though the staff is one of the biggest reasons I keep coming back. They are so warm, friendly, and attentive that they make every stay feel personal. From the service to the vibe, everything about this place feels intentional and welcoming.

（由 Google 翻译）这家酒店的客户服务真是太棒了！我们家出了急事，不得不临时取消预订。他们非常配合地帮我顺利取消了预订，整个过程毫无问题。他们热情友好、办事高效，让整个流程变得非常简单。Veronica 和 Chris 尤其帮了我们很多忙。 以后我们肯定还会选择这家酒店！ （原文） The customer service from this hotel is outstanding. We had a family emergency and had to cancel last minute. They worked with me to cancel our reservation with zero problems. They were helpful, kind, and efficient and made the process very easy. Veronica and Chris were exceptionally helpful. We will definitely stay with them in the future!

这是一家坐落于曼哈顿上西区的不错的酒店（第75街与百老汇）。没有太多装饰，但是干净、舒适、安静，而且步行10到12分钟就能到林肯中心，步行3分钟就能到地铁站。 隔壁的维能咖啡厅(Viand Cafe)是个不错的吃早餐的地方，而且他们还能免费送到你的房间。

這家酒店以現在房客的住宿體驗為代價，正在進行裝修。酒店正在裝修，每天都裝修到晚上6點，我們房間里的噪音很大。被裝修噪音影響的房間，就不應該出售給房客。我房間的保潔也有問題，我的房間里沒有進行保潔工作，所以我非常有禮貌的給前台打電話，可是他們似乎因為床單的事情有些生氣。

住了六天 对面的超市特别方便 旁边就是地铁站，后年还有一家甜品店超好，很nice，房间朝西晚上看夕阳，就是最近电梯维修，上下楼有些麻烦

（由 Google 翻译）我在纽约度过了一个歌剧周末，选择了灯塔酒店 (Beacon Hotel)，因为酒店位置优越，而且有空房。我预订了一间豪华双人床景观套房（位于20楼），每晚751美元，含所有税费（预付，不可退款）。房间很大，配有一个小厨房、一间虽小但实用的浴室，以及一间带独立门的宽敞卧室。（我喜欢带独立门的卧室，因为这样可以减少走廊的噪音。虽然晚上外面看起来很安静，但这家酒店还是会像往常一样发出非常响的关门声。）需要注意的是，这间套房的床是双人床，而不是大床，所以两个成年人睡会很挤。沙发是可拉出的，还可以放折叠床（虽然我都没用）。房间有些陈旧，但很干净。除了克里格咖啡机，我没有用过厨房。我觉得如果你住在面向百老汇的低楼层，应该会很吵，但住在高楼层就没问题了。水压很棒，热水充足，电梯很快（这些都是纽约酒店的潜在问题）。这是一个很棒的社区——到处都是美味的食物，街对面有一家杂货店，里面还有一家不错的咖啡馆（比隔壁的餐馆便宜），隔壁就有一家不错的酒铺，靠近地铁，而且游客不多。周围购物场所不多，但自然历史博物馆很近。我经常住在这个区域，因为要去林肯中心（通常是在华莱士酒店）。灯塔酒店的服务非常好。我会毫不犹豫地再去的。 （原文） Visited NY for an opera weekend and chose the Beacon Hotel due to the location and availability of a suite. I booked a Deluxe Two Double Bed Suite With View (20th floor) and the room came to $751/night with all taxes included (that was a pre-paid, nonrefundable rate). Room was large, included a tiny kitchen, a very small but serviceable bathroom, and a good sized bedroom with its own door. (I like bedrooms with separate doors as it cuts down on hall noise, and although it seemed quiet out there at night this hotel has the usual VERY loud slamming doors.) Note that the beds in this suite were doubles - not queens - so they would be very tight with two adults. Couch was a pull out, and there would be room for a rollaway too (although I didn't use either). Rooms are quite dated, but clean. I didn't use the kitchen except for the keurig. I think if you were on a lower floor facing Broadway it would be quite noisy, but up higher it was no problem. Great water pressure, plenty of hot water, quick elevators (all potential issues in NY hotels).This is a fantastic neighborhood - full of wonderful food options, with a grocery store across the street that has a good café too (cheaper than the diner next door), a good liquor store right next door, close to the subway, and NOT TOURISTY. Not much shopping around, but Natural History Museum is close. I always stay in this area for Lincoln Center (usually at The Wallace Hotel). Service at the Beacon was very good. I wouldn't hesitate to go back.

（由 Google 翻译）我和丈夫买了隔壁场馆的票，为了方便起见，决定在这里住一晚，我们非常庆幸做了这个决定！我们一进门就受到了门口工作人员的热情接待，办理入住手续也非常快捷方便。电梯很棒，不像我们上次住的酒店，等电梯要等10分钟。我们的房间比预想的要大（照片是我们离开时拍的，抱歉！），而且非常干净舒适。我们唯二不满的地方是：马桶位置异常低，用起来很不方便；还有，打开淋浴时，水会溅得到处都是，弄得墙壁和地板上到处都是。水压倒是挺大的！……只是有点出乎意料。不过热水供应充足，除此之外，我们对这次入住体验非常满意。退房也很方便，门口的工作人员还给了我们一些建议，希望下次入住时能更加便捷。我们只住了一晚，但肯定还会再来的！ （原文） My husband and I got tickets to the venue next door and decided to book a night here to make things easier and we're glad we did! Right away we were welcomed by the man outside and when we went in, check in was very easy and fast. The elevators are great, unlike the last place we stayed at that took 10min to get an elevator. Our room was a bigger size than we expected (the pictures are from when we were leaving, sorry!) and was very clean and comfortable. Our only two small complaints are the toilet was abnormally low and that felt really awkward, and when we started the shower, the water came splashing out all over the wall and floor. The water pressure is great!...just unexpected. There is plenty of hot water, though, and we were very happy with the rest of our stay. Checking out was easy and the man outside gave us some ideas for next time to consider to make things even easier. We only stayed one night but we will definitely be back!

（由 Google 翻译）住宿环境优美，地理位置绝佳。这栋建筑本身就是一件珍宝，维护得非常好。员工们热情友好，让这里格外特别。从门卫到清洁人员，每个人都非常热情。前台的米格尔在我们寻求帮助时给了我们很多很好的建议。下次一定还会选择入住。 （原文） A nice spot to stay, in a fantastic location. The building is a gem, kept in good condition. The stuff are what make it so special. We were greeted by everyone from the doormen to the cleaning staff. Miguel at the front desk made some great suggestions when we asked for help. Would absolutely stay again.

（由 Google 翻译）酒店位于一个安静的街区，街对面就是 Fairway 精品超市和附近餐厅。72 街上也有快餐店。酒店靠近百老汇的地铁站和公交车站。步行即可轻松抵达美国自然历史博物馆，乘坐公交车穿过公园即可到达大都会艺术博物馆。 前台工作人员总是热情友好，乐于助人。酒店大堂和客房总是干净整洁。 客房由公寓改建而成，宽敞明亮，拥有高高的天花板和大窗户。厨房配备炉灶、微波炉和冰箱。 强烈推荐！ （原文） The hotel is located in a quiet neighborhood across the street from Fairway, a gourmet supermarket.and nearby restaurants. There are also fast food places nearby on 72nd Street. It is near the subway and bus stops on Broadway. It is within Easy walking distance to the Museum of Natural History and a short bus ride across the park to the Metropolitan Museum of Art. The people at the front desk are always very gracious and helpful. The hotel lobby rooms are always spotless. The rooms are converted from apartments and are spacious, with high ceilings and big windows. There is a kitchen with his stove and microwave and refrigerator. Highly recommended!

酒店的名字完美的诠释了酒店的服务：犹如皇家一般的待遇。特别感谢Gavin和她的团队，他们为我们提供了无微不至的照顾，让我们的入住非常舒适。从门童，礼宾到前台的每一位员工，他们都会对每一个客人给予特别的照顾。

在以后的几天中，我将住在这家旅馆

（由 Google 翻译）非常棒的酒店。前台服务（Michael）口齿伶俐，对酒店细节一丝不苟。咖啡厅的优惠是额外的福利，而且咖啡厅的服务非常出色，尤其是在人潮拥挤的情况下。酒店位置中心，交通便利。房间很大（对于纽约来说，这几乎是过大的了）——请注意，“家庭房”的卫生间跟评论里提到的一样短。我们中午之前就到了，也可以提前入住。工作人员很友好，电梯也很充足，而且很快！强烈推荐这家酒店。 （原文） Very good hotel. Front desk service (Michael) was articulate and thorough with hotel details. Credit for café was a nice extra and the service in the Cafe was excellent especially considering the crowds. Location was central and accessible. Rooms were huge (for NYC almost excessive) - note that "family rooms" come with the short toilets mentioned in reviews. We were allowed early checkin even arriving before noon. Staff are friendly and even elevators were plentiful and fast! Highly recommend this hotel.

（由 Google 翻译）我们在这里住了好几晚，真的很享受这次住宿，但也有一些小问题。 优点：服务很棒，从行李员到前台再到客房服务，酒店的每个人都很专业，这点毋庸置疑。如果你喜欢购物和体验市中心的便利，酒店地理位置也非常棒。步行即可轻松抵达时代广场。大堂和入口都很漂亮，历史气息弥漫其中。 缺点：我们住的是转角套房。房间没什么不好，但也没什么特别好的。考虑到这家酒店的价格，你真的应该期待“很棒”。房间的装饰/家具/感觉都很平淡。休息区感觉有点单调，就像大使馆套房里的那种。床很舒服，但同样算不上特别出彩。一切都很干净，客房服务也很棒，他们做得非常好。浴室没有双洗手池，我觉得这种档次的酒店，尤其是套房，这很正常。我还注意到一些维护问题，比如浴室通风口积满灰尘，淋浴间瓷砖之间的填缝剂也脱落了。 总而言之，我们住得很愉快。只是我觉得，与其说是为了享受奢华的住宿，不如说是为了酒店名声和地理位置。 （原文） We stayed here for multiple nights and really enjoyed our stay. With a couple issues. The good: Fantastic service, from the bellman to front desk to housekeeping, everyone is a professional at this hotel and it shows. The location is amazing as well if you’re into shopping and all that midtown has to offer. Easily walkable even the Times Square. The lobby and entrance are beautiful and the history really shines through. The meh: We stayed in a corner suite. Nothing was bad about the room but nothing was really great either. And for the price you pay for this hotel you really expect “great.” The rooms’ decorations/furniture/feel were very underwhelming. The sitting area felt a bit drab, like something you’d have in an embassy suites. The bed was comfortable, but again not a stand out. Everything was very clean and I applaud housekeeping, they do a very good job. The bathroom didn’t have a double vanity sink situation which I feel like is standard for hotels of this caliber, especially in a suite. There were also a couple maintenance issues I noticed, like a dusty bathroom vent and some caulk peeling off between tiles in the shower. All in all we enjoyed our stay. I just feel like you’re paying for the prestige of the name and the location more than you are for a luxurious stay.

（由 Google 翻译）乐天皇宫酒店真是个特别的地方！酒店本身一尘不染，从32楼可以俯瞰大教堂、无线电城音乐厅，一直到哈德逊河。酒店在曼哈顿中城的地理位置无与伦比！步行即可到达百老汇、时代广场、洛克菲勒广场、地铁站以及附近的众多商店和餐厅。礼宾服务非常周到（感谢Diego回复了我大部分的咨询）。入住和退房手续非常顺利。客房服务人员根据我们的要求，非常出色地清洁了我们的房间。有时电梯很慢很拥挤，但我们每天只使用几次，因为我们大部分时间都在外面游览。皇宫酒店真的力求卓越！我们一家五口住在两卧两卫的家庭套房，里面有一张特大床、两张双人床和一张折叠床。我们还要求配备迷你冰箱，真是太好了！我们以后一定会很乐意再住在乐天酒店。图片显示的是3212号房间的景色 （原文） The Lotte Palace is such a special place! The hotel itself is immaculate, our views from the 32nd floor overlooked the Cathedral, Radio City Music Hall, and all the way down to the Hudson. Location in midtown Manhattan can’t be beat! Walkable to Broadway, Times Square, rockafellar plaza, subways, and so many nearby shops and restaurants. Concierge was so attentive (thank you Diego for responding to the majority of my inquiries). Check in and out was seamless. Housekeeping did a wonderful job refreshing our room when requested. Sometimes the elevators were slow and crowded but we only used them a couple of times per day as we were mostly out exploring. They truly strive for excellence at the Palace! We stayed as a family of 5 in the 2 bedroom/2 bathroom family suite with a king, 2 fulls, and pullout bed. We also requested a mini fridge which was so nice! We would be so happy to stay at the Lotte in the future. Picture shows view from #3212

（由 Google 翻译）总体体验不错，但要注意。我把杏仁奶放进了迷你吧。随意移动迷你吧里的东西是不合适的。退房时，前台接待员告诉我，因为我移动了瓶子，所以房费账单上增加了158美元。他告诉我，下次入住时应该要求工作人员把杏仁奶放进冰箱；迷你吧不是供我个人使用的。他当时因为入住的客人太多而感到不耐烦，所以在我等待退房时就已经态度很差了。 行李员都很棒，非常乐于助人。邮件室的工作人员给了我一小块胶带。房间很大很舒适。我是出差来的，所以没有自己预订住宿。前台工作人员似乎没有意识到他们与客人互动的重要性。应该在迷你冰箱上贴个告示，告诉客人还有其他选择。不要因为一个无伤大雅的小错误就事后责备他们，因为我把所有瓶子都放回了原来的位置。 （原文） Good overall experience, but beware. I stuck my almond milk in the mini bar. Shifting the mini bar contents around was not appropriate. Upon checkout, the receptionist gentlemen notified me that I had accrued a $158 charge on my room tab by moving the bottles around. He told me that next time I stay I should ask to have my almond milk refrigerated by the staff; the mini bar was not for my personal use. He was frustrated by the large amount of people checking in and so had already been rude when I was waiting to be checked out. The bellmen were all great and very helpful. The mailroom staff gave me a piece of tape. The rooms are large and comfortable. I came here on business so I didn't book my own accomodation. The reception staff doesn't realize how important their interactions with patrons are. Put a sign on the mini-fridge and tell hotel guests that another option is available. Don't tell them off after the fact for a harmless error as I put all the bottles exactly as I found them.

（由 Google 翻译）我回来修改这篇评论，是因为前台的Peter简直太棒了！！！！他的服务态度热情友好，令人印象深刻。应该给他升职！ 至于房间，我们住的两间房都有问题。采购部门应该订购一大堆干净的新白色灯罩。我们住的两间房的灯罩都泛黄发脏。浴缸也需要好好擦拭一下（里面有头发）。景色很棒。Peter人很好。地理位置也很棒。但是考虑到价格，房间的设施和服务等等都需要更新。 （原文） I came back to edit this review because Peter at the front desk is AMAZING!!!! His customer service and demeanor was vibrant, friendly and outstanding. Give this guy a promotion! As for the rooms we had issues with both rooms. Someone in purchasing dept needs to order a ton of clean new white lamp shades. In both rooms we had they were stained deep yellow and soiled looking. Also the tub cleanliness needed an extra wipe down (hair). View was great. Peter was great. Location was great. For the price the room standards and accessories etc need updating.

（由 Google 翻译）员工和服务都很棒。非常热情周到。由于暴风雨，我们的预订时间出现了一些问题，Daniel 非常热情周到！楼下酒吧的 Andrew 也非常友好。我绝对会再来这里。 （原文） Amazing staff and service. Very accommodating. We had some issues with our reservations timings due to the storm and Daniel was super accommodating! Andrew from the bar downstairs was also very nice. Would 100% come back here.

（由 Google 翻译）这里的工作人员都很棒，友善又专业。我的问题是，我用免费住宿换了一晚，按理说应该得到一间不错的房间。而且我还预订了额外的几晚。结果我的房间床头板有凹痕和划痕。冰箱里全是过期食物，而且显然他们得到的设施比我的好得多。水温也一直没到很烫的程度。还行吧。厕所需要更换。因为酒店关门了一段时间，我原本以为会更好一些。小贴士：牛油果吐司很好吃。 （原文） The folks working here are terrific, kind, professional. My issue is that I turned in a free night, which I am supposed to receive a nice room for. It was accompanied with a reservation for additional nights. My room had headboards that had divots and scratches. The refrigerator was full of old food, and they evidently received a nicer amenity than I did. The water never got super 🔥. It was okay. The 🚿 needs to be exchanged. Since the hotel closed for a while, I expected it to be nicer. Tip: The avocado toast is very good.

（由 Google 翻译）我们在欧姆尼伯克希尔酒店 (Omni Berkshire Place) 住了四天四夜，住宿体验非常愉快。由于我们刚到曼哈顿不久，觉得没有比市中心更合适的住宿地点了。房间舒适，设施齐全，但最令人享受的还是酒店友善的态度和服务。我们特别要感谢在伯克希尔酒吧 (Berk's Bar) 享用早餐时遇到的安德鲁 (Andrew)，我们非常感激他的建议、信息以及友好亲切的交谈。我们与酒店员工的其他互动都非常轻松愉快。如果我们下次再来曼哈顿，我们一定会再次入住欧姆尼酒店。谢谢。 （原文） We shared 4 days and nights at the Omni Berkshire Place and we were delighted with the stay. Being relatively new to Manhattan, we felt we could not have found a better location to stay than right in the heart of mid-town. The room was comfortable and well appointed, but it was the kind and friendly attitude and service that was most enjoyed. We especially would like to thank Andrew at Breakfast at Berk's Bar who we met and appreciated his advice, information and general friendly and kind conversation. All of our other interactions with the staff were just easy and pleasant. Should our path lead back to the city we will be sure to return to the Omni. Thank you.

（由 Google 翻译）真是一次美好的住宿体验！从抵达的那一刻起，Omni Berkshire Place 酒店的体验就令人倍感温馨和顺畅。入住手续快捷顺利，工作人员让我们感觉宾至如归。 特别感谢门卫 Lenny，每次我们进出时，他都热情地迎接我们——他让这座大城市更显亲切。礼宾服务也非常出色，总是提供建议和路线指引，让我们的旅程更加精彩。 酒店地理位置优越，完美地平衡了经典奢华与现代舒适。我们一定会再次入住！ （原文） A truly wonderful stay! From the moment we arrived, the experience at Omni Berkshire Place was welcoming and smooth. Check-in was quick and seamless, and the staff made us feel right at home. Special shoutout to Lenny the Doorman, who greeted us with warmth every time we came and went—he made a big city feel more personal. And the concierge service was exceptional, always helpful with recommendations and directions that made our trip even better. The location is unbeatable, and the hotel strikes that perfect balance between classic luxury and modern comfort. We’d absolutely stay again!

（由 Google 翻译）员工服务很棒，地理位置也很好。但就这个价格而言，我期望更高。床和枕头都很舒服，房间也很宽敞。然而，床尾的凳子有点摇晃，而且漂亮的石膏线在一个角上没有斜接。所有的洗漱用品都是薰衣草味的。薰衣草会让我头疼，所以我要求换一种。这似乎有点麻烦。他们说会找找他们以前的品牌，看看能不能找到。我拿到了三瓶洗发水，但没有润肤露、护发素或香皂。 有一天早上我一个人吃早餐，结果被冷落了15分钟。 所以，虽然酒店本身不错，但这些小细节加起来就让人很不满意了。 （原文） The staff was amazing, as was the location. For the price, I expected more. The beds and pillows are great. The room spacious. However the bench at the end of the bed was wobbly, and the beautiful crown molding wasn’t mitered in one of the corners. The toiletries are all lavender scented. Lavender gives me a headache, so,I asked for something else. That seemed to present a problem. They said they would look for some of their old brand, and see what they could find. I did get 3 shampoos, no lotion, conditioner or soap. I had breakfast alone one morning and was ignored for 15 minutes. So while a nice hotel, the small details all added up.

（由 Google 翻译）我不太确定四星级酒店的标准是什么，但需要主动索要毛巾、在餐具柜里发现一条内裤、房间里没有冰箱，肯定算不上四星级酒店。除此之外，员工都很友善，酒店也很干净便利。只是感觉有点……不太对劲。 （原文） I'm not sure exactly what qualifies as a 4-star hotel, but needing to ask for a towel, finding a pair of panties in the hutch, and having no refrigerator in the room can't be it. Otherwise the staff were lovely and the place was clean and convenient. Just seemed a little....out of sorts.

（由 Google 翻译）上周，我和家人在纽约游玩期间，在这里住了三天。酒店位置便利，步行即可到达洛克菲勒中心和现代艺术博物馆。酒店大堂干净整洁，风格精致舒适。 前台工作人员热情友好，乐于助人。当然，还有那位出色的行李员，在上周暴雨中帮我们把行李从出租车里拖出来，并迅速安全地带我们进入酒店办理入住手续。房间干净整洁，空调和电梯都没有问题，一切运行正常。他们还贴心地应我们的要求，送来了一台小冰箱。17楼的露台景色优美，尤其是在夜晚。 我们还在Berk's Bar餐厅吃了三次饭。特别感谢Thomas，让我们的入住体验如此愉快！ 下次我们再来纽约，一定还会住这家酒店！ （原文） My family and I stayed here for 3 days while visiting New York City last week. The Hotel was conveniently located and a very close walk to Rockefeller center and the MOMA museum. The Hotel lobby was clean, and had a sophisticated yet comfortable style. The staff at the front desk was very friendly and helpful. And of course the amazing bell hop who pulled our bags out of the taxi during the rain storm last week, and got us quickly and safely inside to Check-in. The room was clean and we had no issues with the A/C or the elevators, everything was working properly. They were also kind enough to bring up a small refrigerator upon our request. The Terrace on the 17th floor has a nice view, especially at night. We also ate at Berk's Bar 3 times. A special thank you to Thomas for making our experience there so much fun! We will definitely be staying at this hotel again when we come back to visit NYC!

超热闹！24小时不夜城！电子屏长亮！

时代广场非常繁华热闹，不会是世界的十字路口。

世界的十字路口，非常棒

纽约市中心必打卡圣地，无论白天还是夜晚，这里都有超多的人，游客和本地人都喜欢来这里。

类似国内的南京路、王府井。晚上去看比较漂亮，都是巨大的户外液晶屏，播放着各种广告，这里的店面大多数营业到24点，马路上人来人往

这里可能是全球最热闹的地方，不管是白天还是黑夜熙熙嚷嚷，游人穿流不息，简直就是一座“不夜城”，游客来自世界各地，他们惊叹商店林立，商品的琳琳满目，感觉置身于一种不一样世界，真的没有来错！

不夜城好多人

（由 Google 翻译）地理位置优越，员工非常友善热情。我们通过美国运通精选酒店系列预订，虽然没有获得房间升级有点小失望，但房间本身对于纽约的酒店来说仍然非常舒适宽敞。小贴士：在酒店大堂酒廊点饮料时，不妨尝尝那里的玉米坚果，味道超赞。 （原文） Great location and staff is incredibly nice and welcoming. We book through the Amex Fine Hotel collection, we didn't receive a room upgrade which was a little disappointing but the room was still very nice and spacious for a New York Hotel. Pro Tip: Try the corn nuts while getting a beverage in their lobby lounge, so good.

（由 Google 翻译）我和我男朋友在这里度过了三天两夜。我们本来应该住一间双人间，但因为我们的乘车在办理入住前几个小时让我们下车，所以我们换了一间带一张床的房间，但这没关系。我们可以看到中央公园的景色。在这家酒店工作的人很好，对我们很好。长话短说，我赢得了一次全付费的纽约之旅，分配给我的旅行社为我们选择了丽思卡尔顿酒店。每个走进酒店的人都穿着得体，你可以看出他们有钱，哈哈，与我和我来自密西西比州南部腹地的男朋友相比，我们没有任何商务休闲装，员工也没有对我们有任何区别。酒店的酒吧有很棒的食物，值得赞扬的是曼尼，他帮我男朋友找到了一家杂草店，哈哈，每个人都很友好。我在这家酒店最喜欢的事情是淋浴，热水感觉棒极了，就像我在接受按摩一样，我再也不想出去了。 （原文） My boyfriend and I spent 2 nights and 3 days here. We were supposed to get a double occupancy but because our ride dropped us off a few hours before check-in we got a different room with one bed but that's okay. We had the Central Park view. The people who worked at this hotel were nice and treated us well. Long story short I won an all-paid NY trip and the travel agent who was assigned to me chose The Ritz Carlton Hotel for us. Everyone who walked into the hotel was dressed nicely and you could tell they had money lol compared to myself and my boyfriend coming from the deep South of Mississippi we didn't own any business casual attire and the employees didn't treat us any differently. The bar in the hotel has great food and a shoutout to Manny who helped my boyfriend find a weed shop lol everyone was friendly. My favorite thing at this hotel was the showers the hot water felt amazing like I was getting a massage I never wanted to get out.

（由 Google 翻译）我喜欢住在这里，客户服务很棒，每个人都非常友好和善良...... （原文） I love staying here, great customer services, everyone is so friendly and nice....

（由 Google 翻译）一流的服务、位置和房间。中央公园的景色和深浸浴缸是我的最爱。我在纽约旅行时肯定会和他们住在一起。礼宾部非常乐于助人。 （原文） Top notch service, location, and room. The view of Central Park and deep soaking bathtub were my favorite. I will definitely stay with them for my NYC trips. The concierge was very helpful.

（由 Google 翻译）毫无疑问，这个地方就在中央公园对面，礼宾部非常棒，在最后一刻预订了晚上 9 点到午夜穿越纽约的旅行！从时代广场到小意大利、乔斯披萨等等，一切都很棒！房间干净，工作人员总是面带微笑，乐于助人，而且对宠物友好。他们还协调了中央公园周围的马车之旅。他们让我们的住宿变得难忘。 （原文） Hands down the place to be, across central park, the concierge was awesome in booking a last minute tour at 9 pm to midnight across New York! Fabulous from time square to little Italy, Joes Pizza and much more! Rooms clean and staff always helpful with a smile and pet friendly. They also coordinated a carriage ride around Central Park. They made our stay memorable.

（由 Google 翻译）这家酒店不是我所期待的。虽然它的位置无疑是黄金地段，但它没有达到我所期望的丽思卡尔顿酒店的标准。房间感觉很小，窗户很脏，设施基本，还有一些老式的装饰和家具元素。服务很基本，缺乏我在其他地方遇到的对细节的关注。此外，考虑到质量，价格也很高。如果您想在这座城市体验丽思卡尔顿酒店，我建议您探索他们的其他酒店或考虑换一家酒店。 （原文） This hotel was not what I anticipated. While its location is undoubtedly prime, it didn't meet the Ritz-Carlton standards I've come to expect. The rooms felt small, with dirty windows, basic amenities, and some old-fashioned decor and furniture elements. The service was basic, lacking the attention to detail I've encountered at other locations. Moreover, given the quality, the price was steep. If you're set on the Ritz-Carlton experience in this city, I'd suggest exploring their other properties or considering a different hotel.

（由 Google 翻译）精彩的住宿体验！我非常喜欢酒店工作人员对细节的关注。我们正在庆祝周年纪念日，工作人员在抵达时留下了香槟和草莓。我们在抵达前被询问了我们的计划，每次活动结束后，客户关系经理都会在我们的房间里留下一些小纪念品。我们对此深表赞赏，并体现了我们对细节的关注。工作人员非常友好，反应灵敏——我们在住宿期间需要一些物品，而且总是非常及时地提供。 对于纽约来说，房间非常宽敞，而且非常干净。 我绝对迷恋丽思卡尔顿品牌，并且肯定会在世界各地寻找其他酒店参观。 （原文） Spectacular stay! I absolutely love the attention to detail that the hotel staff has shown. We were celebrating our anniversary and the staff had left champagne and strawberries on arrival. We were asked for our plans before arrival and the guest relations manager left small mementos in our room after each event. This was greatly appreciated and showed the attention to detail we enjoyed. The staff were very friendly and responsive - we needed a few items during our stay and they were always provided in a very timely manner. The rooms get very spacious for NY and we're very clean. I am absolutely sold on the Ritz Carlton brand and will most definitely look for other hotels to visit around the world.

地理位置绝佳，可以看到中央公园。提前预定价格实惠。有免费早餐，用餐环境一流。美中不足的是我订的两个客房床铺上有发现污渍和头发，打扫的不够仔细。

Buyer joint在酒店里面，不好找

（由 Google 翻译）超级棒的酒店！我超爱汤普森酒店，它绝对是我全世界最爱的酒店。我和男朋友来这里庆祝结婚纪念日，他们还特意给我升级了房间，还送了我一些巧克力。房间超级棒，干净整洁。如果你想去中央公园，离这里也只有5分钟的路程，楼下就有一家超级美味的人气汉堡店。来这里就对了！你不会后悔的。——迪伦 （原文） Super amazing hotel! I love the Thompson it's my absolute favorite hotel in the WORLD. I came for my anniversary with my BF and they literally treated me to an upgrade and some chocolates. The room was so amazing and clean. If you want to go to central park it's also 5 minutes away and there's this super delicious popular burger shop right down stairs. Just go here! You won't regret it. - Dylan

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 点评：纽约中央公园汤普森酒店 我们在中央公园汤普森酒店度过了一段美好的时光。经理 Jacqueline Wu 女士让我们的入住体验格外难忘——她的细致周到和热情友善为我们的旅程增添了许多美好回忆，我们对此感激不尽。 酒店地理位置绝佳。距离中央公园仅几步之遥，方便我们每天早晨跑步。酒店坐落于一个完美的区域，步行即可到达洛克菲勒中心和时代广场，同时又不失街道的宁静优雅。地铁交通也十分便利——快捷、方便、舒适。 我们的房间一尘不染，酒店整体氛围现代时尚，温馨宜人。街角就有一家 Duane Reade 药妆店，方便我们购买任何遗漏的必需品。每天早上，我们都会从 Liberty Bagels 点外卖——强烈推荐（距离酒店 0.3 英里）。我们还在几个街区外的 Boucherie 餐厅用餐，也强烈推荐这家餐厅。步行不到 10 分钟即可到达沃尔曼溜冰场。 我们这次没机会去尝尝酒店里的汉堡店，但一位住在城里的朋友对它赞不绝口，所以下次一定要去试试。 我们绝对会再次入住这里。优越的地理位置、贴心的服务、舒适的环境以及便捷的交通，让这里成为我们在纽约最喜欢的住宿之一。 （原文） ⭐️⭐️⭐️⭐️⭐️ Review: Thompson Central Park New York We had a wonderful stay at the Thompson Central Park. Jacqueline Wu, the manager, truly made our visit special—her attention and kindness added so much to our trip, and we’re incredibly grateful. The location is unbeatable. Being just steps from Central Park made it easy to start the day with a morning run, and the hotel sits in that perfect pocket where Rockefeller Center and Times Square are close enough to walk, yet the street still feels calm and refined. Subway access is excellent—quick, easy, and extremely convenient. Our room was immaculate, and the overall vibe of the hotel is modern, cool, and welcoming. A Duane Reade is just down the block, which was incredibly useful for grabbing any essentials we’d forgotten. Each morning we ordered pickup from Liberty Bagels—highly recommend (0.3 mi). We also ate at Boucherie just a couple of blocks away and absolutely recommend it as well. Wollman rink less than a 10 min walk. We didn’t get a chance to try the burger spot onsite, but a friend who lives in the city raves about it, so it’s on our list for next time. We’d absolutely stay here again. The combination of location, service, comfort, and easy access to everything made this one of our favorite NYC stays.

（由 Google 翻译）绝对一流的酒店——我没有任何不满。我入住的高层房间可以使用行政酒廊，享用美味的早餐，以及之后提供的其他餐饮。房间一尘不染，舒适宽敞，在纽约来说更是难得，处处都体现着贴心的细节（甚至还有戴森吹风机！）。从入住到离开，一切都完美无瑕。地理位置也绝佳——我强烈推荐这家酒店，下次入住也一定会再次选择它。 （原文） Absolutely top-notch hotel — I have zero complaints. My higher-floor room included lounge access with an excellent breakfast and food and drinks later in the day. The room was spotless, comfortable, and surprisingly spacious for NYC, with thoughtful touches throughout (even a Dyson hair dryer!). Everything was perfect from start to finish. Great location too — I highly recommend and wouldn’t hesitate to stay again.

（由 Google 翻译）我最近去纽约旅行时选择了汤普森酒店，主要是因为它的地理位置优越，前往时代广场以及周边的中城和上城地区都非常方便。 会员权益（环球客会员）： 作为环球客会员，我并没有享受到应有的欢迎待遇。虽然我很感谢酒店允许我提前入住和延迟退房，但升级过程却令人费解。应用程序明明显示有套房空房，但前台接待员却说房间无法提供，理由是“浴室门把手坏了”——对于一家提供全方位服务的酒店来说，这实在是一个令人难以置信且匪夷所思的理由。酒店缺乏诚意地为我升级，这令人失望。我们拒绝了每晚200美元购买行政酒廊使用权的选项，因为考虑到酒店提供的服务，这个价格实在太不合理了。 客房及设施： 房间本身是汤普森酒店的标准风格，通常来说设计都很不错。然而，我们遇到了一个严重的维护问题：浴室通风不足，导致室内潮湿，散发出霉味。 早餐及行政酒廊： 免费早餐包含每人一份主菜、一杯热饮和一杯冷饮。 总结： 虽然酒店位置绝佳，但糟糕的会员专属体验和浴室通风问题严重影响了入住体验。下次，我可能会选择入住汤普森集团旗下的其他酒店或安达仕酒店，以便比较凯悦奢华品牌的体验。 （原文） ​I chose the Thompson for a recent NYC visit, primarily due to its excellent location, which is superb for accessing Times Square and surrounding midtown and uptown areas. ​Loyalty Recognition (Globalist): The welcome was unfortunately not up to standard for a Globalist member. While I was appreciative of the requested early check-in and late check-out, the upgrade process was baffling. The app clearly showed a suite was available, yet the receptionist stated the room couldn't be offered because "the bathroom handle is broken"—a rather unexpected and hard-to-believe excuse for a full-service hotel. This lack of genuine upgrade effort was disappointing. We declined the option to purchase lounge access for $200 per night for a King room, as this seemed wholly unreasonable for what was being offered. ​Room & Amenities: The room itself was the standard Thompson style, which is generally well-designed. However, we encountered a significant maintenance issue: the bathroom lacked sufficient ventilation, causing moisture to be retained inside, which led to a musty smell. ​Breakfast & Club Lounge: The complimentary free breakfast was structured with one entree, one hot drink, and one cold drink per person. ​Final Thoughts: While the location is fantastic, the combination of poor elite recognition and the bathroom ventilation issue detracts significantly from the experience. Next time, I will likely try a different Thompson property or an Andaz to compare the Hyatt luxury brand experience.

（由 Google 翻译）我对这次入住体验非常满意。客房服务团队非常出色且高效。我要求提供免费饮用水，很快就送到了。 房间非常干净舒适。门童在我需要帮助或问路时都非常乐于助人。我感觉每位员工都在尽力为客人服务。非常感谢！ 如果您喜欢在第五大道购物或游览中央公园，酒店位置非常便利，步行即可到达。 总而言之，这是一次非常棒的体验。我非常喜欢酒店的管理，而且酒店维护得非常好。强烈推荐给大家！ （原文） I’m very impressed about the stay. The housekeeping team is amazing and efficient. I asked for complimentary water and it was delivered within a very short time. The room was very clean and comfortable. Doormen were very helpful when I needed help or asked for directions. I felt every staff is trying their best to help the guests. Much appreciate it. The location is easy if you like to shop on 5th Ave or visit Central Park. It is walking distance. Overall it’s a wonderful experience. I really like the management and this hotel is very well-maintained. Strongly recommend this place to everyone!

就位于曼哈顿市中心，好多主要的景点都在步行范围以内。你肯定能在这里找到好玩的。酒店本身的服务也非常棒，房间很干净，也很宽敞。员工非常友好，竭尽所能帮助我们，尤其是礼宾部的伯特，应该特地提出表扬一下。食物非常美味，尽管有点贵。我们建议你尝试一下早餐，可以感受一下他们的餐馆和服务。

很好的全球连锁酒店。较高的楼层更安静，员工非常友好，位置对购物和观光而言都很棒。早餐绝对是5颗星。半岛酒店从来不让人失望。

闹中取静的好地点， 去哪里都方便. 纽约海韵假期豪华卡迪拉克包团包车定制游， 微信Fusiontravel， 博物馆专项讲解， 美食特色游览， 带您体验不一样的纽约

Suoer fancy

（由 Google 翻译）这篇评论听起来太棒了！以下是修改后的评论，从不同的角度撰写，并提及了泳池和屋顶酒吧。 曼哈顿中心的五星级奢华圣地 我最近有幸入住纽约半岛酒店，我可以自信地说，这是世界上真正的精英酒店之一。 团队提供的服务堪称完美。与员工的每一次互动都令人感到愉快，无论是向礼宾部提出的快速请求，还是在大堂的友好问候。他们能够预见我们的需求，并以真诚热情的方式提供服务，让我们在整个入住期间都感到宾至如归。 客房美轮美奂。房间的宽敞程度立刻给我们留下了深刻的印象，堪称曼哈顿真正的奢华。除了面积之外，细节之处也令人赞叹；最新科技无缝融入客房，从灯光到隐私，一键掌控一切。这种高科技的高效，加上令人难以置信的柔软高品质床品和床单，确保我们每晚都能拥有深度、恢复活力的睡眠。 这里的设施让入住体验远超一般的奢华住宿。屋顶酒吧Salon de Ning坐拥绝佳景致，是享用晚间鸡尾酒的理想场所。同样令人印象深刻的是泳池和水疗区，它能让您远离都市喧嚣，享受宁静美好的休憩之所。 酒店位于第五大道，地理位置优越，距离顶级购物、餐饮和文化场所仅几步之遥。 我们经常旅行，毫无疑问，这家酒店令人赞叹不已，在奢华和服务方面为我们树立了新的标杆。 （原文） That review sounds fantastic! Here is the revised review, written from a different perspective and incorporating mentions of the pool and rooftop bar. A Sanctuary of Five-Star Luxury in the Heart of Manhattan I recently had the pleasure of staying at The Peninsula New York, and I can confidently say this is one of the world's truly elite hotels. The level of care provided by the team was simply flawless. Every interaction with the staff was positive, whether it was a quick request to the concierge or a friendly greeting in the lobby. Their ability to anticipate our needs and deliver service with such genuine warmth made us feel like honored guests throughout our entire stay. The guest rooms are magnificent. We were instantly impressed by how spacious the rooms are, a genuine luxury in Manhattan. Beyond the size, the detail is remarkable; the latest technology is built seamlessly into the rooms, controlling everything from lighting to privacy with a single touch. This high-tech efficiency, paired with the unbelievably soft and high-quality bed and linens, ensured we had deep, restorative sleep every night. The amenities here elevate the experience far beyond a typical luxury stay. The rooftop bar, Salon de Ning, offers incredible views and is the perfect spot for an evening cocktail. Equally impressive is the pool and spa area, which provides a tranquil, beautiful escape from the city hustle. The hotel's Fifth Avenue location is unbeatable, putting you steps away from the best shopping, dining, and cultural sites. We travel a lot, and this is, without a doubt, an amazing hotel that has set a new benchmark for us in terms of luxury and service.

（由 Google 翻译）继去年第一次入住后，我们再次来到纽约半岛酒店。这里的服务水平令人叹为观止。 他们的热情好客、友善体贴，以及每一个细致入微的安排，都让我们深深爱上了这里。 与每一位员工的互动都真诚友好，他们就像一个大家庭。他们让您感觉宾至如归，同时又不失奢华享受。他们能够预见您的需求，并以真挚的关怀为您提供服务。特别要感谢Allan和Samir，他们非常出色。非常感谢你们所做的一切！ （原文） After our first visit last year, we came back to the Peninsula NYC. The level of care provided by the team is on another level. Their hospitality, their kindness, all the thoughtful touches make it that we love it here so much. Every interaction with anyone from the staff is genuinely friendly and you can tell they all feel like a big family. They make you feel like you're home but with a flawless way of making it luxurious too. They anticipate your needs and deliver service with genuine sympathy. Special shoutout to Allan and Samir, who are exceptional. Thank you so much for everything!!

（由 Google 翻译）纽约半岛酒店的非凡住宿体验 我最近在纽约半岛酒店的入住体验非常出色，这立刻巩固了这家酒店在全球最佳酒店之一的地位。 从我们抵达的那一刻到离开的那一刻，每一次客户服务都无可挑剔。工作人员竭尽全力，始终展现出难得的专业精神和热情周到。无论是门卫、前台还是客房服务团队，半岛酒店的每一位员工都真诚友好、细心周到，并积极主动地让我们享受舒适的住宿体验。 住宿本身也是一大亮点。我们的房间非常宽敞，在曼哈顿中心地带为您提供一个奢华的休憩之所。它不像一间标准的城市酒店房间，而更像是一间宽敞的私人公寓。酒店对细节的关注延伸到了设施，包括最新的室内科技。从空调到照明和娱乐系统，一切都无缝集成，易于使用，为您带来真正现代便捷的体验。 此外，这里还能保证您拥有一夜好眠。床铺舒适无比，床单品质上乘——奢华柔软。感觉就像睡在云端，让我们在忙碌的都市生活中精神焕发。 最后，酒店的地理位置无与伦比。酒店位于中城第五大道，地理位置优越，方便购物、参观博物馆，步行即可轻松抵达中央公园和主要景点。酒店完美融合了酒店内的宁静与酒店外的活力都市生活。 我们经常旅行，毫无疑问，纽约半岛酒店是一家非常棒的酒店。它是奢华与热情好客的黄金标准，我们诚挚推荐。 （原文） Exceptional Stay at The Peninsula New York My recent stay at The Peninsula New York was truly outstanding, and it immediately cemented the hotel as one of the best in the world. From the moment we arrived until the time of our departure, every customer service interaction was impeccable. The staff went above and beyond, consistently demonstrating a level of professionalism and warmth that is rare to find. Whether it was the doorman, the front desk, or the housekeeping team, every member of the Peninsula staff was genuinely friendly, highly attentive, and proactive in making our stay comfortable. The accommodations themselves were a highlight. Our room was remarkably spacious, providing a luxurious retreat right in the heart of Manhattan. It didn't feel like a standard city hotel room; rather, it felt like a large, private apartment. The attention to detail extended to the amenities, which included the latest in-room technology. Everything from the climate control to the lighting and entertainment systems was seamlessly integrated and easy to use, making for a truly modern and convenient experience. Furthermore, a great night's sleep is guaranteed here. The bed was incredibly comfortable, and the linens were of the finest quality—sumptuous and soft. It truly felt like sleeping on a cloud, ensuring we were refreshed for our busy days in the city. Finally, you simply can't beat the location. Situated right on Fifth Avenue in Midtown, the hotel is perfectly positioned for shopping, visiting museums, and is within easy walking distance of Central Park and major sights. It offers the perfect blend of tranquility inside and vibrant city life just outside its doors. We travel a lot, and without a doubt, The Peninsula New York is an amazing hotel. It's a gold standard for luxury and hospitality that we wholeheartedly recommend.

你会喜欢在这家旅馆住的

（由 Google 翻译）我和丈夫、女儿最近在市中心的四季酒店住了一晚，庆祝父亲节。从预订的那一刻起，酒店的服务就令人赞叹不已。他们积极响应各种需求，并竭尽全力确保一切准备就绪，让我们安心入住。 抵达后，他们为女儿准备了精美的礼物，让我们倍感宾至如归。我们入住的套房宽敞舒适，设计精美，令人倍感温馨。他们还送来了香槟、饼干和纸杯蛋糕，让我们尽情庆祝父亲节。 感谢全体员工，让我们拥有如此难忘的入住体验。正是他们的热情好客和对细节的关注，让我们选择四季酒店。 （原文） My husband, daughter and I recently stayed at the Four Seasons downtown for one night to celebrate Father’s Day. From the moment we made the reservation, the service from the hotel was amazing. They were responsive to requests and went above and beyond to make sure everything was ready for our stay. Upon our arrival they had goodies for our daughter and made us feel so welcome and at home. The suite we stayed in was spacious, thoughtfully designed, and comfortable. They sent us champagne, cookies, and cupcakes help us celebrate the occasion. Thank you to the entire staff for making our stay so memorable. The hospitality and attention to detail are exactly why we choose the Four Seasons.

（由 Google 翻译）我们对市中心的四季酒店非常失望。每晚1500美元，问题太多，我们不想再来了。走进酒店大堂，你会发现它设计得五花八门。每家四季酒店看起来都千篇一律，毫无特色。 我们也觉得食物和服务很差。我们叫了客房服务——两杯咖啡和混合浆果——89美元。浆果没有味道，有些还发霉了。之后我们去餐厅吃早餐，被告知餐厅已经客满，不得不等了20分钟才有座位，这完全不能接受。他们人手非常短缺，我们点餐花了很长时间。我们隔壁桌的人甚至找不到服务员结账。 总而言之，这是一次令人失望的住宿体验，糟糕的服务和食物，陈旧的房间（墙壁上有划痕，墙纸剥落等等） （原文） We were very disappointed with the Four Seasons Hotel Downtown. For $1,500 per night, there were far too many problems to ever come back. You walk into a small lobby whose design could be anywhere. Every Four Seasons city hotel looks exactly the same, devoid of any character. We also found the food and service to be bad. We order room service - 2 coffees and mixed berries - for $89. The berries were tasteless and some had mold on them. We then went to the restaurant for breakfast and were told it was at capacity and had to wait 20 min to be seated, which is totally unacceptable. They were very short staffed and it took us far too long to order. The table next to us couldn’t even find a server to request the bill. All in all, it was a disappointing stay with bad service and food and tired rooms (knicks on the walls, peeling wallpaper etc.)

（由 Google 翻译）刚回家。我们在四季酒店的住宿体验总体来说堪称五星级。他们非常热情周到，让我们在下午3点之前就办理了入住。由于我们的交通计划延误，他们还批准了我们延迟退房的请求。我们很喜欢这种新的科技沟通方式。入住前几天会提前发送短信。而且，短信平台上的持续沟通确保了有效沟通，避免了压力。此外，房间里可以使用平板电脑，这对沟通来说也是额外的福利。希望四季酒店能够考虑为每间客房提供一些额外的福利。在我看来，房车才是真正的奢华体验，或者说是锦上添花，让一家豪华酒店脱颖而出。不知道四季酒店能否推出一个分级计划来提供给客人。客房服务价格非常昂贵，至少比一般价格高出10到12美元，尽管食物质量不错。水疗服务的价格有点贵。我们不得不选择酒店外的水疗服务，因为按摩的价格有点太贵了。房间一尘不染，浴缸也很棒！！！！如果FS以后能考虑换成中等硬度的泡沫床垫，身体会感觉更好。总的来说，我们的住宿体验很愉快，感谢你们为我们的周年纪念日提供的便利设施🙏 （原文） Just returned home. Our stay at the Four Seasons overall was 5 stars. Very accommodating in checking us in earlier than 3pm. And granting our request for late checkout as our transportation plans were delayed. We love the new tech way of communicating. Advance text message a few days prior to check in. And the ongoing communication on text platform assures effective communication without stress. Also use of the tablet in the room is an additional bonus for communicating. Hopefully, Four Seasons will consider the perks the company use to offer for the “cost” per room. The house car in my opinion is truly the luxury feel or the cherry on top that sets a luxury hotel apart compared to others . Not sure if FS can pitch a tier plan to offer to their guests . Room service is extremely pricey at least $10-$12 more than the norm although good quality food.. The Spa prices are a bit pricey. We had to opt for spa services off property because it was a little too pricey for a massage. The rooms are spotless, the soaking tub is amazing!!!! If FS would consider medium firm Foam Mattresses for the future, makes the body feel better. Overall our stay was pleasant and we thank you for our anniversary amenity 🙏

（由 Google 翻译）我去过波士顿、西雅图、达拉斯和休斯顿等地的四季酒店，非常喜欢这家。我在这里住过几次，迫不及待地想再来。房间干净整洁，有水，员工乐于助人。出差时住在这里很棒，而且离我最喜欢的熟食店Katz很近。 （原文） I’ve been to many four seasons including Boston, Seattle, Dallas & Houston locations and absolutely love this one. Have stayed here a few times and can’t wait to come back. Can always count on the rooms being clean, water available and staff willing to help. Great place to stay when I’m there for work and it’s close to my favorite deli, Katz.

（由 Google 翻译）就我个人而言，这是我在纽约最喜欢的酒店——地理位置优越，步行即可到达许多景点，而且比大多数其他地方都安静得多。而且，毫无疑问，他们家的羊角面包是城里最好吃的！ （原文） Personally, my favorite hotel in NYC - perfectly located within walking distance of many attractions and noticeably calmer than most other places. And without a doubt, they have the best croissants in town!

（由 Google 翻译）这大概是我住过的最糟糕的四季酒店了。办理入住时，我发现房间里的杯子使用痕迹非常严重，完全不符合这家酒店的档次。酒店只提供了一杯免费咖啡，但这根本无法解决卫生问题，也无法让我放心房间是否彻底清洁过。更糟糕的是，我离开时，门童们明明答应帮忙，却只是站在那里袖手旁观，根本没有帮忙。这次入住体验令人极其失望，远远低于四季酒店应有的服务水准。 （原文） This is probably the worst Four Seasons experience I’ve ever had. When I checked in, I found that the cups in my room were used absolutely unacceptable for a hotel of this standard. All the hotel offered was a complimentary coffee, which doesn’t address the hygiene concern or reassure me that the room was properly cleaned. To make things worse, when I was leaving, the doormen just stood and watched instead of helping with the car, even after saying they would assist. Completely disappointing and far below the level of service expected from the Four Seasons.

我们旅行中有4个晚上住在这里。酒店的一切都几近完美。我们在全美住过很多酒店，没有一个可以和纽约马奎斯万豪酒店相媲美。酒店工作人员给予了我们极大的帮助，房间非常棒（景色不错），酒店的自助早餐是我有生以来吃过最棒的。只有你自己亲自入住才会体验到这里是多么棒。纽约马奎斯万豪酒店是不会让你失望的！！

环境还行，就是不提供免费WIFI有点土了

垃圾酒店，下午7:36点餐。晚上10点还没送到房间

位置方便，装修陈旧，浴室太小了。

交通方便，舒服

（由 Google 翻译）我的女儿一直很害怕坐电梯，我们一直希望能找到一种让她感到舒适的替代方案。Gabe 和 Rudy 真是帮了我们大忙。他们特意为她打开了自动扶梯，陪她走上楼梯，确保她每一步都感到安全。他们甚至联系了酒店经理，经理很贴心地把我们的房间改到了 10 楼——离地面最近的客房楼层——这样她就不用担心了。 Gabe 的体贴和耐心让我们无比感动。他与我女儿的交谈方式、安抚她的方式以及他给予她的真诚关怀，我永远不会忘记。万豪酒店全体员工都展现出了极大的理解和友善，为我们的纽约之旅开启了一个美好的开端。 我由衷地感谢他们的专业精神、人文关怀以及他们对工作的投入。感谢万豪酒店团队，让我们一家人感受到了真正的关爱。 （原文） My daughter has always been uneasy with elevators, and we were hoping for an alternative that would help her feel comfortable. Gabe and Rudy truly came to our rescue. They turned on the escalators just for her, walked with her up the stairs, and made sure she felt safe every step of the way. They even contacted the hotel manager, who kindly moved our reservation to the 10th floor—the closest guest floor to the ground—so she wouldn’t have to worry. Gabe’s compassion and patience meant the world to us. The way he spoke to my daughter, reassured her, and treated her with genuine care is something I will never forget. The entire Marriott team showed such understanding and kindness, and it created the most beautiful beginning to our New York vacation. I am deeply grateful for their professionalism, their humanity, and the heart they put into their work. Thank you, Marriott team, for making our family feel truly cared for.

（由 Google 翻译）价格不便宜，但地理位置绝佳，尤其适合观看百老汇演出。服务水平不错，所有员工都热情友好、体贴周到。房间大小适中，也很舒适。可以去街对面的Juniors餐厅享用美味的早餐。顺便说一句，纽约物价不低，20%的小费是比较常见的标准。 （原文） Not cheap, but great location especially for Broadway shows. Service level was good with everyone being friendly and attentive. Room was adequate and comfortable. Go to Juniors across the street for a good breakfast. BTW nothing is cheap in NYC and a tipping level of 20% is pretty standard.

在这里吃饭是一种享受。环境很优雅，装潢很有质感，座位摆放错落有致，一点不觉得乱，也不会拥挤。

这是曼哈顿的一座豪华的饭店，也是曼哈顿的地标性建筑，在这里你能享受到最好的服务与待遇，如果你要入住酒店，可以来这里。

我对干净的客房表示满意，不过客房空间好像有点太小且设计风格过时 · ...

好气派，只是觉得这里的环境很拥挤沉重，不适合我这山里来的人

房间干净舒适，价格比较实惠，附近有购物的地方！

小鬼当家2里的酒店

特色、环境好

挺壮观的 不过我觉得要人少的时候去或者傍晚去看日落黄昏🌇

其实桥下的Dumbo是非常值得一游的地方。百年历史的旋转木马还在运转。风景优美，非常独特的商业氛围，给人很不纽约的感受。

在夜晚的布鲁克林大桥欣赏灯火通明的曼哈顿和布鲁克林，甚至是整个纽约都市圈何不是一种享受，特别是在凉爽、无雨的天气去，但假日有点挤，小贩把两侧位置全占了

终于有时间一览美国具有历史价值的地標Brooklyn Bridge，布鲁克林大桥是最老的悬索桥，建于1883年其长5.988英尺，落成时是世界第一座使用钢铁和主跨最长的悬索桥，你可以踩单车或步行上桥，观赏曼哈顿的高层建筑和不同角度欣赏东河美景👍🤩

很好玩的地方，拍照圣地。景色一级棒，四周环绕的海跟建筑相结合，秋天去感觉最好没那么热，还可以吹海风，外带自动健身减肥效果.大约一个小时多可以走完，记的自备干粮和水.想慢慢玩的话

可以从桥两端沿着行人自行车专用步道上到桥面，建议夕阳时间去拍照，更漂亮。从曼哈顿一头的地铁站离大桥的人行步道比较近，建议从这里步行上去。而且离唐人街区域也比较近，可以吃好晚饭去散散步

真的是网红打开地，就是人很多，按下快门要快准狠，要不然就被人群淹没了，一定要选大晴天，很适合拍照，建议从布鲁克林这头开始往曼哈顿走，这样一路可以欣赏downtown的天际线。

较复古的格调，房间不错，lobby里Jack's coffee不错，Bar的生蚝不错，推荐

（由 Google 翻译）在翠贝卡区的罗克西酒店 (The Roxy Hotel) 的体验真是太棒了！女友给了我一个惊喜，带我去他们的鸡尾酒吧欣赏了一场地下酒吧风格的爵士乐表演，真是令人难忘。氛围优雅又轻松，非常适合夜晚外出。 食物和饮品都堪称一流（强烈推荐牛排！），服务也无可挑剔。我提到那天是我的生日，工作人员更是热情周到，安排我们坐在前面，让我们能近距离欣赏乐队的表演。当晚的爵士乐队简直太棒了——可惜我记不起他们的名字了！ 从氛围到服务，当晚的一切都完美无瑕。罗克西酒店绝对是纽约的一颗璀璨明珠，我会一次又一次地光顾。 （原文） What an incredible experience at The Roxy Hotel in Tribeca! My girlfriend surprised me with a speakeasy-style jazz show at their cocktail bar, and it was unforgettable. The atmosphere was classy but relaxed - perfect for a night out. The food and drinks were top notch (highly recommend the steak!), and the customer service was exceptional. I mentioned it was my birthday, and the staff went above and beyond by moving us up to the front so we could enjoy the band up close. The jazz group performing that night was absolutely amazing - I wish I remembered their name! From the ambiance to the service, everything about the night was perfect. The Roxy is definitely one of those NYC gems I’ll be coming back to again and again.

（由 Google 翻译）周六晚上和朋友们来这里听现场音乐，吃点甜点，然后去我们预订了座位的Django餐厅。就食物和服务而言，我强烈推荐大堂餐厅，而不是Django餐厅。大堂没有遮挡。红丝绒蛋糕轻盈湿润，奶油奶酪糖霜打发蓬松。美味极了。 （原文） Came here with friends on Saturday night to hear live music and grab a dessert before heading down to the Django where we had reservations. As far as food and service I highly recommend the lobby over the Django. No cover in the lobby. The red velvet cake was light and moist and the cream cheese frosting was whipped and fluffy. Delish.

（由 Google 翻译）我们非常喜欢在罗克西酒店的住宿体验。起初有点担心现场音乐的噪音，但第二晚和第三晚情况就好多了。房间和整体氛围都很棒。酒店内设有健身房，非常方便。酒店位置优越，员工也非常乐于助人。大堂里还有个照相亭，拍些照片留作纪念，非常有趣。 （原文） We absolutely loved our stay at The Roxy Hotel. Initially a lil worried about the noise from the live music, but night 2 & 3 seemed to be better. The room and general vibe were great. Handy gym on-site. Location was very handy and the staff so helpful. There is a photo booth in the lobby, great fun for a keepsake too.

（由 Google 翻译）我们在洛克西酒店度过了一段美妙的时光。我们非常享受酒店里的各种设施，在Django酒吧看了一场爵士乐队，在电影院看了一场电影，甚至还穿过了Paul's酒吧的天鹅绒绳！酒店位置绝佳，我们可以步行去很多很棒的地方。Nancy's酒吧也超级棒——就在街上。我们一定会再来的！ （原文） We had such a magical time at The Roxy. We really enjoyed all of the amenities, saw a jazz band at Django, watched a film in the theatre, even got past the velvet rope at Paul’s! The location was top notch and we’re able to walk to so many cool locations. Nancy’s bar was super cool—right down the street. We will be back!

（由 Google 翻译）为了庆祝我的生日，我决定在城里来一次宅度假，体验一下爵士乐风格的酒店，因为我之前从未尝试过。在我们抵达之前，我的男朋友向酒店主管和合作公司提出了一个特别的生日需求，额外支付了110美元。他们当时承诺一切都会安排妥当，入住当天即可入住。然而，这些服务并没有兑现，而且我们的预订记录中也没有关于这项服务的备注。主管之前信誓旦旦地说一切就绪，结果到了酒店却被告知根本没有这项服务，这真是太荒谬了。更糟糕的是，通过酒店合作公司提出的特殊要求也从未得到满足。 至于这家酒店的房间，我们最初入住的是二楼的房间。不得不说，大堂里的音乐声非常大，尤其是在降噪功能开启的情况下，我实在无法想象有人能在二楼到五楼的房间里睡个好觉。由于我们付费的特殊要求没有得到满足，酒店后来给我们升级到了七楼的房间，虽然安静了一些，但仍然达不到我们预期的效果。在离开的最后一个早晨，我开始听到通风管道里传来类似啮齿动物的脚步声，这让我彻底打消了再次入住这家酒店的念头。 代客泊车服务本应是客人完全信任和放心的。我们抵达时把钥匙交给了值夜班的代客泊车员，他告诉我们他们会把车停到他们的车库，这样如果我们需要从车里拿什么东西，走过去就行了。第二天早上我们出来问了早班的代客泊车员，他说走过去很近，我们觉得没问题。结果我们出来的时候，发现车还停在我们昨天到达时停的那个位置。幸好代客泊车的标志就在车旁边，因为当时街上正在施工，不然我们的车很容易就被拖走了。这种服务态度和对客人的“关怀”简直是糟糕透顶，对于一家“四星级”酒店来说，简直是耻辱。 （原文） decided to do a staycation in the city for my birthday and try to experience a nice jazzy hotel since i had never done so before. prior to us arriving my boyfriend made a request for my special occasion with the supervisor and the business they collaborate with, an extra $110 and was told everything would be taken care of and would be ready to go for our stay. it never was delivered, and no notes on our reservation were taken about this accommodation. it is really ridiculous that the supervisor would tell us that everything was good to go and when we get there we are getting told that this was never a thing. on top of that the special request through this company that the hotel collaborates with never delivered the order.. as for the rooms in this hotel, our first room was on the second floor and i must say the music from the lobby especially with the noise cancellation sound was so loud, i do not know how anybody can sleep on the floors 2-5 realistically. we were then upgraded to a room on the 7th floor since we didnt get our special paid request which was more quiet but still wasnt what it shouldve been. during our last morning, i started to hear what sounded like a rodents foot steps in the vents and that just sold it to me that i would not stay there again. the valet parking is something guest should be left with simple trust and care. we gave the nighttime valet person the keys when we arrived and he told us that they would drop it off at their garage so in case we needed anything from the car it would be a simple walk. when we come out the next morning asking the valet from the morning shift he said it would be a short walk which was perfectly fine for us and then when we came out of the hotel, our car was still in the same spot we left it in yesterday when we arrived. luckly the valet sign was right next to our car because they were also doing construction on the street and our car wouldve been easily towed. this kind of customer service and "care" for the guest is incompetent and is shameful for a "four-star" hotel.

（由 Google 翻译）这家酒店真的很棒，位于一个很酷的街区，而且离地铁站很近，非常方便！我很喜欢我的房间，对于纽约的酒店房间来说，它真的很大！床很舒服，淋浴也很棒，而且每个人都很友好。但我有一个很大的抱怨——爵士俱乐部的噪音太大了，即使他们把白噪音机开到最大声也一样。我现在凌晨12点15分，想睡觉，但根本睡不着。就凭这一点，除非你喜欢派对，想熬夜到凌晨两三点，否则我不会推荐你住这家酒店。 （原文） It’s a really cool hotel In a really cool neighborhood and it’s really close to the subway, which is so convenient! I loved my room. It’s very large for a New York hotel room! The bed is great. The shower was great and everyone is very friendly. But I have one pretty big complaint- the noise from the jazz club is crazy loud even with their noise machine turned full blast. I am trying to sleep right now and 12:15am and there’s no way. Because of that alone, I would not recommend staying here unless you love to party and want to stay up until two or 3 AM.

我們在這家酒店度蜜月和4nights我和我丈夫和我也不會再住。 員工不會說英語也不是經理。 他們押記使用所有的設施一般40euro上,一種恥辱。 我們可以打網球花40euro參加比賽。 隨後我們又去唾液酸在更衣室和工作人員說'將每人額外20euro '！ 什麼？ 洗澡後40euro網球比賽你開玩笑吧？ 但是遺憾的是不會收你。 我笑着說'這是一個很糟糕的酒店',他卻回答說'是的,謝謝'... 我很失望這家糟糕的酒店。 我們還花了將近40euro使用游泳池和更衣室只有一位女士的淋浴所以你可能需要排隊！ 可怕！ 所有的一切都很貴。 早餐的時候,有一個蟲子茶圓筒-噁心。 不值我花的錢的服務級別。 早餐也不是包含在房費中的額外付50euro併爲每對夫婦每天。 至於地理位置周圍什麼都沒有這家酒店,預訂另一家酒店。 你還不能抱怨（我試了兩次）因爲工作人員不懂英語但是不幸的是我們不會說日語。

酒店非常好，但是门童特别差，我用Uber打车，司机在门口等我，但是他对司机的态度特别不好，司机等我，他却一直赶走司机，我和司机都非常气愤，门口有很大的地方，为什么要赶走我的Uber司机？就这个人，我希望酒店严肃处理！

（由 Google 翻译）总体来说，入住体验很愉快。遇到的所有员工都很友好，房间干净整洁。在城里散步后，屋顶泳池是午后放松的好去处。不过，房间门的隔音效果需要加强，因为走廊里的噪音（比如说话声和摔门声）在房间里非常大。此外，一些管道装置的位置不太对，使用起来有些不方便。 （原文） Overall, a pleasant stay. All staff encountered were friendly, room was clean and presentable. The rooftop pool is a great afternoon escape after a walk in the city. The above said, the room doors need to be better insulated, as hallway noise was very loud (talking and slamming doors) in the room. Additionally, some of the plumbing fixtures were misaligned which made use tricky.

（由 Google 翻译）这家酒店位置绝佳，靠近所有你想去的地方。大多数员工都非常友好热情，乐于助人。前台有几位员工的服务态度稍逊，但谁都有不顺的时候。酒吧气氛活跃，设施也很干净。 房间不错，但可惜达不到五星级标准。大部分地方都很干净，但浴室尤其显得陈旧，磨损严重。空调系统也不太给力。如果入住时间超过一晚，我会要求换房。务必注意——房间门关上的声音很大。墙壁本来就很薄，所以这可能会严重影响睡眠浅的人。床很舒服，床单也很干净。 总的来说，入住体验还不错。 （原文） The location of this hotel is fantastic. Close to everything you'd want. Most staff you interact with are very friendly and helpful. A few at the front desk weren't as good as others, but hey everyone has tough days. Bar is lively and the facilities are clean. The room was good, but unfortuantely not 5 stars. Everything was clean for the most part, but the bathroom especially looks tired. A lot of wear and tear. The HVAC struggled considerably as well. If it was more than a one night stay, I would have requested a new room. Definitely note- doors slam very loudly when exiting rooms. Walls are already quite thin, so this could really disturb a light sleeper. Bed is comfortable and linens are nice. Overall, a good experience.

（由 Google 翻译）甘斯沃特酒店自诩为一家提供全方位服务的豪华酒店。但我的体验更像是中档酒店，只是因为地段优越才把房价标得很高。 优点： - 靠近纽瓦克机场 (EWR)，方便往返市区的航班 - 地理位置可能对休闲旅客有吸引力 - 房间干净，客房服务周到 缺点： - 周二晚上7点入住时，气温只有35华氏度（约1.7摄氏度），加上风寒效应，竟然没有人帮我开门。退房时也一样——一位女士带着两个大行李箱退房离开，却没有人帮忙，直到我不得不主动去帮她开门。 - 客房服务——接电话的人态度生硬，听起来心情不好，但为什么要把气撒在顾客身上呢？ - 没有快速洗衣服务——如果你当天需要熨烫西装，那就没办法了。 快速熨烫服务在所有五星级酒店都很常见，而且我经常在全国各地看到这项服务（我一半以上的时间都在外奔波）。我这次来城里参加一个需要盛装出席的慈善晚宴，结果却不得不顶着寒风在附近找洗衣店。 ——前台工作人员大多冷漠，而且常常不愿帮忙，一点也不友好热情。 很遗憾，这将是我最后一次入住甘斯沃特酒店。 安达仕圣 （原文） Gansevoort advertises itself as a full-service luxury hotel. My experience felt more like a mid-tier hotel that hangs a high price tag on its rooms due to location. Pros: - close to EWR for flights in and out of the city - location may be attractive to leisure travelers - rooms are clean and housekeeping is attentive Cons: - when I checked in at 7pm on Tuesday, with 35 degree weather and wind chill there was absolutely no one to help me with the door. Same happened on the way out - there was a woman with two large bags checking out and leaving the hotel and there was no one to help until l had to go and hold the doors open for her - room service - the person on the phone was curt and sounded like they were having a bad day but why take it out on a customer? - no express laundry service - if you have to get your suit pressed for the day, it's not an option. Express pressing services are common and expected at every 5 star establishment and I see this service offered consistently across the country (I'm on the road well over half the time). I was in town for a black tie fundraiser and ended up trudging along in the cold to find a laundry service in the neighborhood - front desk staff are mostly cold, and often unhelpful, far from friendly and welcoming. Unfortunately this will be my last stay at the Gansevoort. Andaz San

（由 Google 翻译）房间很漂亮，服务也很棒！希望浴室能稍微翻新一下。我知道这是整体风格的问题。墙壁比较薄，房间里的人说话都能听到。不过一切都很舒适干净，这点非常值​​得称赞！ （原文） Beautiful rooms and great service! Would love to see the bathrooms updated a bit. I understand it’s the overall style. The walls are on the thinner side and you can hear folks from your room. Everything was comfortable and clean though which is beyond appreciated!

（由 Google 翻译）酒店不错，房间大小适中，相对安静。位置对我们来说非常理想，因为我们要去附近探望家人。所有员工都很热情友好。我们还会再来的！ （原文） Nice hotel with nice size relatively quiet room. Location is ideal for us as we are visiting family that live nearby. All the staff were pleasant and welcoming. We will be back!

（由 Google 翻译）我们在这家酒店的体验简直太棒了。氛围温馨舒适，房间宽敞舒适，一切都一尘不染。服务从始至终都无可挑剔。酒店地理位置也绝佳——步行几分钟即可到达中央公园，这让我们的入住体验更加愉悦。 我们特别要感谢叶莲娜，她的专业精神和真诚友善令人赞叹。她让我们感受到无微不至的照顾，为我们的入住体验增添了人性化的关怀。多亏了她，我们的入住体验才真正令人难忘。强烈推荐！ （原文） Our experience at this hotel was simply wonderful. The atmosphere was warm and welcoming, the rooms were spacious and very comfortable, and everything was spotless. The service was excellent from start to finish. The location is also fantastic – just a couple of minutes’ walk from Central Park, which made our stay even more enjoyable. We especially want to thank Yelena, who stood out with her professionalism and genuine kindness. She made us feel so well taken care of and added a personal touch to our stay. Thanks to her, our visit was truly memorable. Highly recommended!

（由 Google 翻译）贝尔克莱尔酒店 (Hotel Belleclaire) 将纽约的古典魅力与现代舒适完美融合。它位于上西区，地理位置绝佳——安静舒适，宛如住宅区，步行即可到达中央公园、地铁站以及众多一流的咖啡馆和餐厅。 房间略小（曼哈顿的大多数房间都如此），但干净、时尚、舒适。酒店在保留部分历史特色的同时，也更新了基本设施——优质的床单、良好的水压和稳定的无线网络。 在我入住期间，酒店员工热情友好，乐于助人，入住手续办理也很顺利。大堂还设有一间小咖啡馆，非常适合在出门前享用一杯早晨咖啡。 如果您想在安全迷人的街区寻找舒适的精品住宿，贝尔克莱尔酒店 (Hotel Belleclaire) 是您的理想之选。 （原文） Hotel Belleclaire is a lovely blend of old New York charm and modern comfort. The location on the Upper West Side couldn’t be better — quiet, residential, and just a short walk to Central Park, the subway, and plenty of great cafes and restaurants. The rooms are a bit on the smaller side (as most in Manhattan are), but they’re clean, stylish, and comfortable. The hotel has clearly kept some of its historic character while updating the essentials — nice linens, good water pressure, and reliable Wi-Fi. Staff were friendly and helpful throughout my stay, and check-in was smooth. There’s also a small café in the lobby, perfect for a morning coffee before heading out. If you’re looking for a cozy, boutique-style stay in a safe, charming neighborhood, Hotel Belleclaire is a great choice.

（由 Google 翻译）我在贝尔克莱尔酒店的住宿体验令人失望，原因有几点。第一晚过后，由于隔壁房间噪音过大，我要求换房。隔壁房间住着一家人，带着几个小孩。墙壁很薄，我能听到一切动静：谈话声、关门声和脚步声，让我难以入眠。酒店工作人员确实满足了我的要求，但新房间的面积和布局与之前的房间相同，而且比酒店照片上看起来小得多。最令人恼火的是与Fora合作推出的迎宾礼遇——酒吧的葡萄酒品鉴活动。抵达酒店时，我被告知可以在特定时间前往酒吧享用。然而，当我到达时，却被告知活动已被取消，没有任何道歉或解释。第二天，我看到其他客人都享受到了承诺的葡萄酒品鉴。前台工作人员对待我如同对待普通客人一般，丝毫没有意识到与Fora的合作关系，接待员也丝毫没有承认错误或提供任何解决方案。虽然地理位置便利，方便前往上西区各处，但整体体验缺乏温馨感、对细节的关注和性价比。尤其对于期待专属礼遇或优质服务的Fora客户而言，更是如此。 （原文） My stay at Hotel Belleclaire was disappointing in several ways. After my first night, I requested a room change due to excessive noise from the adjacent room, which was occupied by a family with several young children. The walls are very thin, and I could hear everything; conversations, doors slamming, and footsteps. Making it difficult to rest. The staff did accommodate the request, but the new room was the same size and layout, and still much smaller than what the hotel photos suggest. One of the most frustrating parts was related to the Fora welcome amenity, which was supposed to be a wine hour at the bar. Upon arrival, I was told to come down at a specific time to enjoy it. When I did, I was told it had been canceled; without apology or explanation. The following day, I saw other guests receiving the wine amenity as promised. The front desk staff treated me like a regular guest with no recognition of the Fora partnership, and the receptionist made no effort to acknowledge the mix-up or offer a solution. While the location is convenient for Upper West Side activities, the overall experience lacked warmth, attention to detail, and value. Especially for Fora clients expecting curated perks or elevated service.

（由 Google 翻译）地理位置绝佳，距离地铁站仅2分钟路程，周边生活设施齐全。甚至可以步行前往中央公园。酒店提供10美元的早餐券，可在入口旁的烘焙店使用，但价格显然偏高！ 房间虽小，但视野不错，除了一个小吹风机外，没有其他设施。 房间总体来说还算干净，但有时却无故没有打扫或整理。 （原文） Posizione ottima ,2 min dalla metro ,tutti i servizi vicino. Anche a piedi si può raggiungere central park . Colazione con voucher da 10$ da consumare nella bakery accanto l’ingresso ma prezzi ovviamente folli ! Camera piccola ma con buon affaccio ,priva di servizi tranne un piccolo phon. La pulizia delle camere discreta, alcuni giorni senza motivo non è stata pulita e rifatta la stanza .

（由 Google 翻译）我们在这家酒店度过了一段非常美好的时光！一切都堪称完美——从温馨的氛围到高水准的服务。房间宽敞舒适，淋浴设施一流，整体服务也无可挑剔。特别感谢叶莲娜，她真的太棒了。她竭尽全力让我们感到宾至如归、舒适惬意，总是面带微笑，真诚友善。她对客人的个性化关怀让我们的入住体验难以忘怀。 我们无法要求更好的服务，我们一定会再来的。强烈推荐！🌟🌟🌟🌟🌟 （原文） We had an absolutely wonderful stay at this hotel! Everything was perfect – from the warm atmosphere to the high level of service. The rooms were spacious and pampering, the shower was excellent, and the service throughout was truly outstanding. A very special thank you to Yelena, who was simply amazing. She went above and beyond to make us feel welcome and comfortable, always with a smile and genuine kindness. Her personal attention truly made our experience unforgettable. We couldn’t have asked for better service, and we will definitely come back. Highly recommended! 🌟🌟🌟🌟🌟

（由 Google 翻译）我们非常享受在这家酒店的住宿体验。酒店位置绝佳——靠近所有景点，方便游览这座城市。建筑本身散发着古典魅力，但经过精心翻新，品味高雅。我们的房间舒适整洁，酒店各处的服务都热情高效，尤其是鸡尾酒吧，那里的工作人员更是无可挑剔。 唯一的不足之处是早餐安排。虽然我们的预订信息显示包含早餐，但酒店却给了我们10美元的代金券。可惜的是，这点钱只够买一杯咖啡和一个羊角面包，这大概就是所谓的“美式早餐”吧。 尽管有这个小小的遗憾，但整体体验仍然非常棒，我们一定会再次入住。强烈推荐！谢谢！来自西班牙的胡安·米格尔和卡罗琳娜 （原文） We really enjoyed our stay at this hotel. The location is excellent — close to everything and very convenient for exploring the city. The building has a classic charm but has been beautifully renovated with great taste. Our room was comfortable and well-maintained, and the service throughout the hotel was friendly and efficient, especially at the cocktail bar, where the staff were outstanding. The only downside was the breakfast arrangement. Although our booking stated that breakfast was included, we were given $10 vouchers instead. Unfortunately, that amount barely covered a coffee and a croissant, this is probably the “American-style breakfast.” Despite that small inconvenience, the overall experience was very positive, and we would definitely stay here again. Highly recommended. Thanks. Juan Miguel and Carolina from Spain

（由 Google 翻译）我们第一次来纽约就入住了这家酒店，体验非常棒。前台工作人员非常友好，门童爱德华更是热情周到！房间舒适干净，地理位置也绝佳，我们迫不及待地想再次入住！非常感谢辛勤工作的员工们！他们让我们的入住体验无比美好！ （原文） Our first trip to NY included a stay here and we were incredibly pleased. The front desk staff was very friendly, and Edward, one of the doormen, was absolutely amazing! The rooms were very comfortable and clean. The location was perfect and we can’t wait to stay there again! A huge thank you to the hardworking staff! They made our experience wonderful!

（由 Google 翻译）这家酒店绝对物超所值。酒店环境优美，维护良好，食物美味可口。服务才是这家酒店的最大亮点。工作人员热情友好，是少数几家提供优质体验却又不失格调的酒店之一。他们做的一些小细节也让这家酒店与众不同——比如，他们早餐供应到11:30，即使您迟到了，他们仍然允许您点餐稍晚一些。餐厅女服务员确保我们被安排到了我们想要的靠窗座位，尽管我们刚坐下时那张桌子已经没有空位了。第二天她还记得我，还指给我看我妈妈已经坐下的地方。前台工作人员也非常热情友好。在如今大多数酒店政策僵化、完全忽略宾客体验的时代，这些细节至关重要。他们的水疗中心也是一流的，同样提供周到的服务。我们一定会再来的。感谢你们带给我们的美好体验。 （原文） This place is absolutely worth every penny. The property is beautiful and well maintained and the food is delicious. The service is what makes this hotel though. The staff is so accommodating and friendly - one of the few places that offers an elevated experience without being stuffy. The small things they do make a difference- for example they serve breakfast until 1130 and even then if you run late they will still allow you to order slightly past that. The restaurant hostess made sure we got moved to the window table we wanted though it was not available when we first sat down. She also remembered me the next day snd pointed me to where my mom had already sat down. Front desk staff was also so pleasant to interact with. These things make a huge difference in a world where most hotels have become so rigid in their policies that they have totally forgotten about the guest experience. Their spa is also top notch and offers the same level of attentiveness. We will definitely be back. Thanks for an amazing experience.

（由 Google 翻译）我决定在文华东方酒店住上五晚，到目前为止，我们的体验非常棒，非常舒适。从我们抵达的那一刻起，工作人员就热情地迎接我们，让我们感到宾至如归，他们帮我们搬运行李，并快速便捷地办理了入住手续。大堂很漂亮，气味宜人，宁静优雅的氛围让人感到放松。 我们的房间很独特，呈三角形，这让它显得格外特别，布局也很有趣。房间宽敞、一尘不染，设计非常精致。床铺非常舒适，床单和枕头都很柔软，窗外的景色令人叹为观止，尤其是在夜晚城市灯火通明的时候。浴室就像一个水疗中心，配有大浴缸、豪华洗浴用品和柔软的毛巾。房间里的一切都给人一种高品质和周到的照顾。 到目前为止，这里的服务一直都是一流的，工作人员随时准备提供帮助，确保我们得到所需的一切。每一个小细节都经过深思熟虑，让我们的住宿体验完美无瑕。在这里住几晚感觉真是一种享受，我对这个选择非常满意。感谢文华东方全体团队，让我们的入住体验如此特别和放松。 （原文） Decided to spend for a 5 night stay at the Mandarin Oriental and so far we are having an amazing and very comfortable experience. From the moment we arrived, the staff greeted us warmly and made us feel special, helping with our luggage and making check-in quick and easy. The lobby is beautiful and smells so nice, with a calm and elegant atmosphere that already makes you feel relaxed. Our room is unique because it is triangle shaped, which makes it feel extra special and gives us such an interesting layout. It is large, spotless, and designed with so much detail. The bed is incredibly comfortable with soft sheets and pillows, and the view from the windows is stunning, especially at night when the city lights up. The bathroom feels like a spa with a big bathtub, luxury toiletries, and soft towels. Everything in the room feels high quality and well taken care of. The service so far has been top level, with staff always ready to help and making sure we have everything we need. Every little detail feels thought out to make our stay perfect. Spending a few nights here feels like a real treat and I’m very happy with the choice. Thank you to the whole Mandarin Oriental team for making our stay feel so special and relaxing.

（由 Google 翻译）入住纽约文华东方酒店是一次难忘的体验。酒店的服务如同精灵般随叫随到，如同魔法般神奇。每个请求都得到了迅速而热情的回应，通常情况下，服务几乎是即时送达。 我们的房间可以欣赏到中央公园的壮丽景色，房间一尘不染，从床单到便利设施，每个细节都经过精心打理。早餐非常美味，是开启每一天的完美方式。酒店地理位置优越，位于曼哈顿中心地带，交通便利，方便前往标志性景点、购物和餐饮场所。这里仿佛置身于一切的中心，让您轻松探索纽约的精彩。 我仍然怀念醒来时看到那令人惊叹的美景，以及弥漫在空气中的酒店标志性香气。（真希望我当时问了他们用的是什么香氛，这样我就可以把那种氛围带回家。） 感谢文华东方酒店，让我们在纽约的时光如此难忘。这不仅仅是一次酒店住宿，更是一次舒适、美丽和世界一流热情好客的真正体验。 （原文） Staying at Mandarin Oriental, New York was an unforgettable experience. The service felt magical like having a genie at your fingertips. Every request was answered swiftly and graciously, often arriving at our door almost immediately. Our room had a breathtaking view over Central Park and was immaculately clean, with every detail perfectly cared for from the linens to the amenities. The breakfast was exceptional the perfect way to start each day. The hotel’s location is unbeatable, right in the heart of Manhattan, with easy access to iconic sights, shopping, and dining. It truly feels like the center of everything, making it effortless to explore the best of New York. I still miss waking up to that incredible view and the hotel’s signature scent that lingered in the air. (I wish I had asked what fragrance they use so I could bring a little of that atmosphere home.) Thank you, Mandarin Oriental, for making our time in New York so memorable. It’s not just a hotel stay it’s a true experience of comfort, beauty, and world-class hospitality.

（由 Google 翻译）这家豪华、优雅、美丽的酒店坐落在中央公园南端的哥伦布圆环。工作人员热情好客，乐于助人。餐厅的食物非常美味。我在那里最美好的经历之一就是独自一人在酒店餐厅享用晚餐。工作人员非常支持我，热情好客，即使我独自一人，也度过了一段美好的时光。房间非常豪华，可以欣赏到令人惊叹的城市天际线景观。酒店价格不菲，但对于一个特别的奢侈的人来说，绝对物有所值。 （原文） Luxurious, very classy, beautiful hotel at Columbus Circle on the south end of Central Park. The staff is amazingly warm and welcoming and supportive. The restaurant food is delicious. One of my best experiences while I was there was eating dinner at the hotel restaurant by myself. The staff was so supportive and welcoming to me that I had a lovely time, even though I was alone. The rooms are luxurious and have amazing views of the city skyline. The hotel is very expensive, but for a special splurge it is definitely worth it.

（由 Google 翻译）值得六星好评。 我列出了这短短四天的住宿体验。我们选择曼德兰酒店是因为它离林肯剧院很近。 我妻子和另一位客人发生了一些小矛盾。工作人员热情周到，积极响应。我们还没开口，塞巴斯蒂安就主动联系我跟进，并竭尽全力确保我们得到妥善处理。我非常感谢他能体谅我的小小顾虑，并采取了妥善的措施。 等妻子的时候，我去酒吧喝了一杯。我惊喜地发现，这家酒吧的氛围非常舒适，就像一家地下酒吧。调酒师非常友好、细心、专业。他给我调了一杯名为“曼谷”的鸡尾酒。味道好极了，我又点了一杯带走。回到房间后，我妻子虽然酒量不大，却一饮而尽。酒吧工作人员和经理对细节的关注无与伦比。调酒师无疑是其中最优秀的。 出门的时候，我用手机叫了一辆优步。我们下楼有点晚，但门卫已经告诉司机在哪里等候，帮我们拦下车辆，并护送我们到车上。服务非常棒。 再次感谢Sebastian，他没有只是给我一句毫无意义的道歉和同情，而是采取了行动。与每位员工的每一次接触都专业、冷静、令人放松。 在美国和国外，我们通常会选择四季酒店，因为他们拥有卓越的设施和服务。Manderian的员工和住宿条件超出了您典型的五星级期望。干得好！ （原文） Deserving of a 6 Star rating. I have listed several experiences on this short 4 day stay. We chose the Mandran because it is close to the Lincoln Theater. My wife had a small issue with another guest. The staff was engaged and responsive. Without us having to ask, Sebastian reached out to me to follow up and went above and beyond for us to make sure we were taken care of. I truly appreciate that he took a small concern and acted on it with style. While waiting for my wife I went to the bar for a quick drink. I was surprised to see a speakeasy style bar that was very comfortable. The Bartender was very friendly, attentive and professional. He made me a cocktail called the Bangkok. It was so good, I ordered another one to go. When I returned to the room, my wife who is not a big drinker actually drank the whole thing. The attention to detail from the bar staff and manager was second to none. The Bartender was clearly one of the best. On our way out I ordered an uber on my phone. We got downstairs a tad late but the doorman had already told our driver where to wait, stopped traffic for us, and escorted us to our car. Exceptional service. I would like again the Thank Sebastian for not just giving me a meaningless apology and sympathy, but for taking action. Every encounter with every employee was professional, calm, and relaxing. In the US and abroad we usually seek out a Four Seasons for their excellent properties and service. The Manderian staff and accommodation exceeded your typical 5 star expectation. Great Job!

（由 Google 翻译）十月份入住纽约文华东方酒店，体验非常棒。秋季中央公园的景色令人难忘，服务始终热情周到、无可挑剔。房间维护得非常漂亮，而且极其安静。水疗中心和休息室也让整个入住过程倍感放松。从入住到离开，都是一次完美无瑕的尊贵体验。 （原文） Stayed at the Mandarin Oriental New York in October and it was exceptional. The views over Central Park during fall foliage were unforgettable, and the service was consistently warm, attentive, and polished. The room was beautifully maintained and incredibly quiet, and the spa and lounge made the stay feel truly restorative. An elevated, seamless experience from start to finish.

（由 Google 翻译）我们昨天退房后发现把东西落在房间里了。今天快速打了个电话，他们的失物招领处就说他们取回了我们的物品，并会尽快归还。 这种情况很少见——通常情况下，如果东西落下了，比如我丈夫的工作iPhone落在我们租的Avis车里，就再也找不到了。我赞扬纽约文华酒店的诚实和友善，希望其他地方也能效仿他们的做法。另外，这家酒店的每一位服务人员都尽心尽力。谢谢。 （原文） We checked out yesterday and realized we left something behind in the room. After a quick call today, their lost and found reported they retrieved our item and will return it promptly. This is pretty rare--typically if things are left behind, like my husband's work iPhone in our Avis rental car, they are never to be seen again. I commend the Mandarin Hotel NYC for their honesty and kindness and wish other places could mimic their actions. Also every service person at this hotel went above and beyond. Thank you.

我很惊讶的看到房间竟然这么大－是个17楼转角处的巨大房间，能看见第五大道和W36th街，还能看到帝国大厦的景色。房间里有个黑木材质的步入式衣橱，非常明亮、宽敞的浴室，淋浴室和浴缸都有。这应该有所有你住酒店会需要的东西（当然 ，这是曼哈顿的中心）。酒店赠送了免费的无线网络（在美国这可不是常有的事）。

第五大道的每个专卖店都非常好看，特别现在快感恩节快到了，一切都非常喜欢

不值得 态度不好

服务生特好

（由 Google 翻译）无论商务还是私人，每次来这里，我都乐在其中！从抵达的那一刻起，服务就温暖、周到、专业，每位员工都竭尽全力让我感到宾至如归。房间宽敞明亮，设计精美，可欣赏壮丽的城市景观，营造出真正的奢华体验。对细节的关注、清洁度和舒适度都超出了所有人的预期。酒店地理位置优越，位于曼哈顿中心地带，方便您轻松探索这座城市。我强烈推荐朗廷酒店！ （原文） I always enjoy my stay here any time I’m in town whether for business or personal! From the moment I arrive, the service is warm, attentive, and professional, every staff member goes out of their way to make me feel welcome. The rooms are spacious, beautifully designed, and offer breathtaking views of the city, creating a true luxury experience. The attention to detail, cleanliness, and comfort exceeded all expectations. The location is also perfect, right in the heart of Manhattan, making it easy to explore the city if that’s what you’re after. I highly recommend The Langham!

（由 Google 翻译）我们度过了一段美好的时光！员工们热情友好，细致周到的服务让我们倍感温暖。入住手续办理得非常顺利，虽然我们提前到达，但房间已经准备好了——长途旅行后能有这样的惊喜真是太棒了。Na 在我们离开时尤其热情周到，他帮我们寄存了行李，安排了机场接送，甚至在我们之后回来时还记得我们。非常感谢 Abbu 和 Na，让我们的住宿体验如此难忘！ （原文） We had a wonderful stay! The staff was lovely and the attention to detail was really appreciated. Check-in was smooth, and even though we arrived early, our room was ready - such a nice surprise after a long trip. Na was especially helpful at departure, he stored our luggage, arranged our airport transfer and even remembered us when we came back later. Thank you to Abbu and Na for making our stay so special!

（由 Google 翻译）朗廷酒店难忘住宿体验——完美顶层套房！ 从抵达朗廷酒店的那一刻起，我们就被优雅温馨的氛围所深深吸引。我们入住的顶层套房，其设计令人叹为观止——宽敞明亮，设计精美，更可饱览令人叹为观止的城市天际线景观。每个细节都经过精心设计，力求打造奢华舒适的入住体验。 整个酒店氛围宁静而精致，是完美的都市度假胜地。但真正提升我们入住体验的是卓越的服务。特别感谢前台的Justin——他的专业精神、友善态度以及对细节的关注，让我们感受到由衷的欢迎和关怀。他竭尽全力，确保我们的入住体验完美无瑕，令人难忘。 无论您是商务出差还是休闲度假，朗廷酒店都能为您带来非凡体验。我们迫不及待地想再次光临！ （原文） An Unforgettable Stay at The Langham – Penthouse Perfection! From the moment we arrived at The Langham, we were swept into a world of elegance and warmth. We stayed in the penthouse suite, and it was nothing short of spectacular—spacious, impeccably designed, and offering breathtaking views of the city skyline. Every detail was thoughtfully curated to create a luxurious yet comfortable experience. The atmosphere throughout the hotel was serene and sophisticated, making it the perfect urban retreat. But what truly elevated our stay was the exceptional service. A special shoutout to Justin at the front desk—his professionalism, kindness, and attention to detail made us feel genuinely welcomed and cared for. He went above and beyond to ensure our experience was seamless and memorable. Whether you're visiting for business or pleasure, The Langham delivers an extraordinary experience. We can't wait to return!

预订这家旅馆，主要是因为几点：位置的选择，两张大床&免费的早餐。到处都有服务周到的员工，尤其是在早餐厅。在这儿随时有咖啡喝，尤其是在雨中游览这座城市后能喝到咖啡，是多棒的感觉啊。房间很宽敞。盥洗室有点小但也足够了。值得一提的是，房间缺少一个冰桶！

（由 Google 翻译）可惜的是，我们首选的纽约曼哈顿/时代广场 TownePlace Suites 酒店在我们预定的日期订满了。=X 所以我们选择了纽约曼哈顿/中城东区的 Residence Inn 酒店，住了 5 晚。 下次我可能会稍微增加预算，尝试一下档次更高的酒店，毕竟这次的住宿体验实在太差了。真希望我们当时选择的是离酒店几米远的 Lexington 酒店，那里的大堂真的非常气派。步行到火车站和超市大约需要 10 分钟。由于酒店不在主干道上，我们在房间里听不到任何交通噪音。 酒店和房间都有些老旧了，尤其是电梯和浴室，希望能翻新一下，让酒店更温馨舒适。健身房里的饮水机出水慢得要命；入住期间免费提供两瓶饮用水。我想，用美国信用卡轻松获得 Bonvoy 会员资格意味着我们的钛金精英会员身份相当普遍，因此我们很少遇到没有升级房间的情况。 非常感谢房间里的全尺寸冰箱和大堂的无限自助打印服务。早餐一般般，食物选择千篇一律，都是同样的面包、燕麦片和麦片；自助华夫饼机给单调的早餐带来了一些喘息。4 道热菜每天轮换，不过菜单上总是有香肠。5 天里只有 1 天的早餐稍微有趣/美味一些。 （原文） Sadly our first choice (TownePlace Suites New York Manhattan/Times Square) got sold out for the dates we intended. =X So we settled for the Residence Inn New York Manhattan/Midtown East for 5 nights. Next time I'd probably stretch the budget a little to try a better grade of hotel due to how underwhelming our stay was. Kinda wished we had gone for the Lexington (a few meters way) instead which had a really spectacular lobby. The walk to the train stations and supermarkets were about 10 minutes. Because the hotel doesn't sit on a main road, we couldn't hear any traffic noise from the room. The hotel and rooms were showing their age, especially the lifts and bathroom would welcome an update/renovation to make the hotel more welcoming. The water dispenser in the gym had an excruciating slow water flow; 2 bottles of complimentary water for the entire stay. I guess the easy attainment of Bonvoy status from US credit cards meant that our Titanium Elite status is pretty commonplace, resulting in a very rare occurrence where we didn't receive a room upgrade. Really appreciated the full sized refrigerator in the room and the unlimited self-service printing service at the lobby. The breakfast was so-so, the food options were very repetitive with the same bread, oatmeal and cerals; the self-service waffle machine brought some respite to the boring breakfasts. 4 hot dishes were kind of rotated daily, though sausages are always on the menu. Only 1 day out of 5 was the breakfast spread slightly more interesting/delicious.

（由 Google 翻译）如果您想住在市中心，但又不想被喧嚣所扰，那么这家酒店的位置很不错。员工是这家酒店的亮点。从前台、早餐团队到清洁人员，他们都非常出色。可惜的是，我们的用水出了大问题。一开始是因为紧急维修导致水质很脏，然后连续两天都没有热水。自助早餐摆盘不错，但种类不多……每天都是原味酸奶、同样的麦片和水果。不过，房间很干净，床也很舒服。 （原文） Location is nice if you want to stay in midtown but a couple blocks off the true chaos. The staff make this hotel. They are exceptional from the front desk, the breakfast team and cleaning people. Unfortunately we had significant issues with our water. First it was dirty due to some emergency repairs and then for two days, it never got hot. The breakfast buffet is nicely done but little variety..plain yogurt, same cereals and fruit every day. But clean with comfy beds.

（由 Google 翻译）我和妻子在这家酒店的202房间度过了一段美好的时光。工作人员非常友好热情。我们的房间很漂亮，有一个可以俯瞰主街的露台、一个设备齐全的厨房，以及一间带淋浴和浴缸的独立卧室。 酒店位置便利，方便前往所有主要景点，包括时代广场。不过，需要注意的是：这里的停车费高达每日100美元。😖 我们改用了拼车服务，出行很方便。酒店正门就有专门的上下车道。 （原文） My wife and I had a great stay at this property in room 202. The staff was friendly and very accommodating. Our room was lovely and included a walkout patio that overlooks the main street, a full kitchen, and a separate bedroom with a bathroom that had both a shower and a tub. The location is convenient to all the main attractions, including Times Square. However, a word of caution: the daily parking rate is a whopping $100.😖 We used rideshare services instead and had no issues getting around. There's a dedicated pickup and drop-off lane right at the front of the property.

（由 Google 翻译）这是我第二年入住这家酒店，每次都住几周，它仍然是长期住宿的绝佳选择。房间宽敞舒适——虽然酒店略显老旧，但优越的地理位置、免费早餐和设备齐全的健身房，让这家酒店的价值无与伦比。 这家酒店真正与众不同之处在于员工。他们始终友好、乐于助人、热情好客——这也是我不断入住的主要原因！ 酒店的便利性也无可挑剔：隔壁就有一家星巴克，步行即可到达许多餐厅享用晚餐，而且中央车站也近在咫尺。强烈推荐给那些在城市中寻求舒适便捷的人们。 （原文） This is my second year staying at this hotel for a couple of weeks, and it continues to be a great choice for an extended stay. The rooms are spacious and comfortable—while the property is a bit older, the value is unbeatable thanks to its excellent location, free breakfast, and well-equipped gym. What really sets this hotel apart is the staff. They are consistently friendly, helpful, and welcoming—it’s the main reason I keep coming back! The convenience is also hard to beat: there’s a Starbucks right next door, plenty of restaurants within walking distance for dinner each night, and Grand Central Station is just a short walk away. Highly recommend for anyone looking for comfort and convenience in the city.

（由 Google 翻译）酒店很棒，房间也很棒。除了整晚“咕噜咕噜咕噜咕噜咕噜咕噜咕噜咕噜咕噜”的低沉噪音。我们可以关掉吗？不行，那是大楼的通风系统。换房间？我们都住满了。那么，为什么还要住一间通风噪音这么大的房间，让人难以入睡呢？我们需要采取措施降低噪音，改善隔音效果，或者干脆不住某些房间。 除此之外，酒店很棒。员工彬彬有礼，早餐美味，房间干净整洁。 哦，还有一件事：浴室的推拉门缝隙很大，即使锁着也能直接看到马桶。 （原文） Lovely hotel, nice room. Except for the "grum grum Grum Grum GRUM GRUM Grum Grum Grum" loud low-pitched grind all night long. Can we turn it off? No that's the building ventilation. Change rooms? We're all full. So why have a room with such a loud ventilation noise, making it hard to sleep? Need to do something to abate the noise, insulate better, or just not use certain rooms. Aside from that, the hotel was lovely. Courteous staff, nice breakfast, clean rooms. Oh one other thing: the sliding bathroom door has a good-sized gap with direct visibility to the toilet, even when in the locked position.

（由 Google 翻译）我们因为个人原因要去纽约，在这里住了一晚。真是个好地方！！！我们太喜欢我们的房间了！！对于大多数房间都很小的城市酒店来说，这家酒店房间非常宽敞！！一切都很干净！因为起床晚了，我们没能享用他们的早餐，不过在漫长的旅行之后，我们很享受这张舒适的床！！前台小哥非常友好热情！地理位置绝佳！步行即可到达所有地方！就这个价格来说，这已经很不错了！唯一不足的是，阳台很不错，可以坐下来欣赏美景，但是门锁坏了，我们打不开。下次我们再来北方，一定会再次入住这里！！强烈推荐这家酒店，尤其是带孩子旅行的。厨房设施齐全，房间空间也很棒！ （原文） We had to come to NYC for personal reasons and stayed here one night. What a nice property!!! We loved our room!! For a city hotel where most of the rooms are tiny this one was pretty spacious!! Everything was clean too! We didn’t get to try their breakfast because we got up late, but we were enjoying the comfy bed after a looooong trip!! The front desk guy was super nice and welcoming! The location is perfect! Walking distance to everything! For the price this was very nice! The only negative thing I have to point out, the balcony was nice to be able to sit and enjoy but the lock on the door was damaged and we couldn’t open it. Will definitely stay here again when we come up north!! Totally recommend this property, especially if traveling with children. The kitchen is very nicely equipped and the space in the room is also awesome!

服务不错，位置很好

（由 Google 翻译）这家酒店太棒了！房间宽敞，设施齐全，床也很舒服。不过，淋浴的水压可以再大一点，而且手持花洒的软管漏水了。（905房间） 酒店的食物棒极了。餐厅给我们提供了美味的披萨，服务员上菜迅速又热情。菜单虽然不多，但你肯定能找到喜欢的。 工作人员非常热情友好。他们会打电话询问你的住宿情况，我们觉得很贴心。前台的Alisa非常友善，她的搭档Alina也非常乐于助人。Alina简直就是个机器人。 还会再来的！感谢你们提供的优质服务和支持。 （原文） This hotel is amazing! The rooms are spacious, feature numerous and very generous amenities, and the beds are very comfortable. However, the water pressure in the shower can be better, and the hose for the handheld shower was leaking. (room 905) The onsite food is incredible. The restaurant served us delicious pizza, with quick and kind staff. The menu is small, but you are sure to find something to enjoy. The staff are super kind. They call to ask you about your stay which we thought was nice. Alisa at the front desk is very kind, and her partner Alina is very helpful. Alina is a robot. Will stay again! Thanks for providing us with great service and support.

（由 Google 翻译）我们非常喜欢在这里的住宿体验。离时代广场很近，但又不吵闹。服务一流，房间舒适，空间足够容纳五口之家（包括三个小孩）。他们派了机器人管家上楼，把儿童拖鞋和浴袍送到我们房间——大家都很开心。工作人员非常乐于助人，我们一大早就到，离开时行李也都安全存放。拐角处有一家全食超市和一家CVS药妆店，我也很感激，因为我更喜欢自己买洗发水之类的东西，他们提供的小瓶装洗发水对我们五个人来说不够用，尽管我相信工作人员会提供我们所需的量。我还喜欢房间里的成人拖鞋、雨伞和戴森吹风机。 （原文） Loved everything about our stay here. Close enough to Time Square but not noisy. Great service and comfortable rooms with enough space for family of 5 (3 kids). They sent the Robot Butler up to our room with kids slippers and robes -that was fun for all. Staff were super helpful and our luggage was stored safely when we arrived very early morning and also at departure. I also appreciated that there was a Whole Foods and a CVS around the corner as I did prefer to buy my own shampoo etc. since the small sized ones they provided didn’t feel sufficient for 5 of us even though I’m sure the staff would have provided as much as we needed. I also liked the adult size slippers, umbrella and Dyson hair dryer in the room.

（由 Google 翻译）这家酒店太棒了，员工热情好客，把我儿子也照顾得无微不至。门卫彬彬有礼，乐于助人。酒店除了一点之外，我挑不出什么毛病：客房服务不稳定，有时加了咖啡，却没有奶精或搅拌棒；有时加了奶精，却没有咖啡。洗漱用品也一样，有时换洗，有时不换。我知道香港酒店的员工每天都换，他们工作出色，房间打扫得很干净，但有时服务不稳定。酒店也知道这一点，因为他们在前台放了一个托盘，里面放着咖啡、奶精、洗漱用品等。我不是说为了以防万一，只放一两件，而是放了很多件。如果这个问题解决了，这家酒店就近乎完美了。我经常出差，大约40%的时间都住在酒店，这家酒店是目前为止最好的。 如果你是来纽约旅游的，一定要预订这家酒店，与其他酒店相比，这家酒店性价比很高，而且几乎无可挑剔。地理位置也很棒。 （原文） This hotel is fantastic, the staff are extremely welcoming and took care of my son too. Doormen were exceptionally mannered and very helpful. I cannot fault the hotel with only one exception; Housekeeping is inconsistent, sometimes coffee is topped up, but no creamer or stirrers, another day creamer but no coffee. Same goes for toiletries, sometimes refreshed, sometimes not. I know the HK staff are different daily, they do a great job and properly clean the rooms, but it's hit and miss. The hotel know this as they keep coffee, creamer, toiletries etc in a tray at reception, by this I don't mean one or two for the just in case, but alot of them. If this was sorted out, the hotel would be damn near prefect. I travel alot for work and live in hotels around 40% of the time, this is by far the best yet. If you are a tourist to NYC, just book this place, good value compared to the competition and near faultless. Location also brilliant.

（由 Google 翻译）我最初预订这家酒店是因为我看到网上说它是该地区排名第二的，而且是当时唯一一家还有空房的酒店。价格确实不便宜，但钱对我来说不是问题。这家酒店的问题在于，如果你是开豪车的高端人士，他们就无法满足你的需求。我开着我的劳斯莱斯入住，他们却告诉我必须自己停车，说是存在安全隐患。第一天他们安排了司机，第二天又说必须由经理来接送，因为这辆车很贵，存在安全隐患，我理解他们已经和经理协调过了。他们说第三晚会提供代客泊车服务。结果我到了酒店，他们却告诉我经理不在，我得自己停车。这真是太不方便了。我在网上看到酒店有代客泊车服务，可像我这样的高端人士却享受不到。很遗憾，我以后不会再入住这家酒店了。我建议所有收入高于平均水平的人选择一家能满足您需求的酒店。这家酒店的员工很友善，但遗憾的是，他们无法满足高端客户的需求，这非常令人失望。因为他们没有帮我代客泊车，我冒雨走了20分钟才到酒店。 （原文） I first booked this hotel because I read it was number two within the area and it was the only hotel available last minute. It is not cheap but money is not the issue. The issue with this hotel is if you are a high end individual with high-end cars they are not able to cater to you. I brought in my Rolls-Royce and told me I have to park it myself. It is a liability. The first day they chauffeured it the second day they told me the manager has to chauffeur the vehicle because it is a liability because it is an expensive car which I understood they coordinated with the manager. They said that they were going to valet the vehicle my third night of stay. I came to the property where they informed me that the manager is not available and I have to park the vehicle myself. This makes it super inconvenient. When I read online it says it has valet when it comes to a high-end person like me they are not able to valet my vehicle Unfortunately I will not be staying here again. My suggestion for anybody that is above average income bracket choose a different hotel that could accommodate your needs. The staff are nice, but unfortunately, they cannot cater to high-end individuals which is extremely disappointing. I walk 20 minutes in the rain because they did not valet my vehicle

（由 Google 翻译）服务一流，地理位置绝佳！ 我入住了LUMA时代广场酒店，酒店员工的专业热情和周到的服务给我留下了深刻的印象。抵达后，我通过第三方平台（Revolut Stays）预订的房型出现了问题，但Waris Saeed的酒店团队出色地解决了这个问题。 尽管酒店几乎客满，但他们还是竭尽全力帮我解决了问题，并额外收取了少量费用，为我提供了一间套房——这充分体现了酒店真诚的款待和优质的客户服务。酒店员工热情友好、办事高效，并且非常注重确保我们住得舒适满意。 酒店地理位置优越，距离时代广场、布莱恩特公园以及众多一流的餐厅和咖啡馆仅几步之遥。 下次来纽约，我一定会再次入住LUMA时代广场酒店。强烈推荐！ （原文） Outstanding service and perfect location! I stayed at LUMA Hotel Times Square and was truly impressed by how professional and accommodating the staff were. Upon arrival, there was an issue with the room type that had been booked through a third-party platform (Revolut Stays) but the hotel team around Waris Saeed handled the situation exceptionally well. Even though they were nearly fully booked they went out of their way to find a solution and offered me a suite for a small additional charge — a clear sign of genuine hospitality and great customer service. The staff were kind, efficient and clearly cared about making sure we were comfortable and satisfied. The location is unbeatable — just steps away from Times Square, Bryant Park and plenty of great restaurants and cafés. I’ll definitely stay at LUMA Hotel Times Square again on my next visit to New York. Highly recommended!

（由 Google 翻译）很棒的酒店，步行即可到达时代广场、文化咖啡馆和哈德逊剧院。工作人员都非常友好亲切。房间干净整洁！他们还有一个小机器人助手，哈哈。酒店附属餐厅的食物太美味了。一定要点那些炸饭球！我们玩得很开心，一定会再来的。简直完美。 （原文） Great hotel right in walking distance of Times Square, Culture Espresso and the Hudson Theater. The staff were all so friendly and personable. The rooms were nice and clean! They have a little robot helper lol. The food from the attached restaurant was soo delicious. Get those Arancinis! We had a great time and would definitely come back. It was perfect.

（由 Google 翻译）地理位置优越，地铁交通便利。我们入住的是三卧房，一张双层床和一张双人床，床铺空间充足，足以容纳三位成人，地板上还有足够的空间放置一张充气床垫，而且还有剩余。房间装饰很酷，入住人员也很友好。性价比也不错。房间很安静，隔音效果也很好。 （原文） Great location with easy access to the subway. We stayed in the three bed room - a twin bunk bed and full bed - and had plenty of room for 3 adults in the beds plus enough room on the floor for an inflatable twin mattress, with room to spare. Cool decor and friendly check in staff. Fair value for the room too. The place was quiet and the walls were soundproof.

（由 Google 翻译）我们对2025年10月24日至26日的入住体验非常不满意。我们曾多次通过电子邮件和语音留言联系酒店管理人员（Travis T. 和 Ari G.），但始终没有得到任何回应。酒店的无线网络存在问题，影响了我们的入住。根据最近的评论来看，这似乎是一个持续存在的问题。我们的窗帘损坏严重，无法完全拉上。窗帘也损坏了，无法完全遮挡视线，影响隐私。电视可以打开，但显示错误信息，提示无法连接到节目频道（前台人员说这与上述无线网络问题有关）。房间电话也无法使用，所以我们不得不返回大堂报告这些问题。浴室里没有面巾纸，只有一卷卫生纸（在这个价位的酒店，理应提供备用卫生纸）。此外，酒店的整体维护似乎也很差。走廊的地毯又脏又旧。我们过去经常入住这家酒店，一直对员工的友善、房间的干净整洁和便利的地理位置感到满意。可惜的是，现在情况大不如前了。就连自助早餐也大不如前，以前提供的热燕麦粥之类的贴心服务现在也明显消失了。从酒店管理层的沉默来看，他们似乎并不在意。 （原文） We were dissatisfied with our stay 10/24/25 - 10/26/25. We have reached out to hotel management (Travis T. and Ari G.) by email and voice messages and have been completely ignored. The hotel had wifi issues that affected our check in. Based on recent reviews, this is an ongoing issue. Our window shades were in disrepair and stuck in an open position. The window curtains were also in disrepair and could not be fully closed for privacy. Our TV could be turn on, but an error message advised that there was no connection to programming (front desk person said it was related to the wifi issues mentioned above). Our room telephone was dead, so we had to return to the lobby to report these issues. The bathroom was not stocked with facial tissues and just one roll of toilet paper (a hotel in this price range should provide a back up roll, you would think). In addition to the above, overall maintenance seems to be lacking. Carpeting in the hallways were soiled and worn. We have regularly stayed at this property in the past and had always been happy with the friendliness of the staff, the cleanliness of the rooms and the convenient location. Unfortunately that is no longer the case. Even the breakfast buffet has gone down hill, little touches like hot oatmeal that used to be served are noticeably gone. Apparently, hotel management doesn't care, based on their lack of response.

（由 Google 翻译）地理位置优越，公共交通便利。靠近餐厅，员工服务更是一流。如果您追求这些，那就选择这家酒店吧。 这家酒店的其他方面都乏善可陈。简朴的家具和糟糕的维护多年来一直让人难以忍受。房价虽然与大酒店相当，但与附近的名牌酒店相比，简直是天壤之别。 我们的房间出了点小问题，但优秀的员工很快就帮我们换到了另一层楼和房间，结果好多了。早餐很简单，如果您支付强制性的度假费，运气好的话，晚上可以享用饼干和温咖啡。不过，微波炉就是用来干这个的，对吧？别指望这里的网速很快或稳定。记住，您真正花钱买的，是优越的地理位置和友好的员工。向 Jewel、Maria、Travis 和 Orlando 致敬！ （原文） Superb location with multiple public transportation options. Close to restaurants and topped off by a truly fantastic staff. If that's what you're going for, choose this hotel. Everything else about this place tends to be lackluster. Spartan furnishings and poor maintenance have taken their toll over the years. The room rates are commensurate with the big boys but this place doesn't hold a candle to the nearby name brand hotels. There was a major issue with our room but the excellent staff quickly moved us to a different floor and room which turned out to be much better. Breakfast is basic and for your mandatory Resort Fee you get cookies in the evening if you are lucky, and some lukewarm coffee. But that's what microwaves are for, right? Don't expect fast or consistent internet speed here. Remember, you are really paying for a truly marvelous location and friendly staff. Kudos to Jewel, Maria, Travis and Orlando!

（由 Google 翻译）酒店干净整洁，维护得很好。我的房间在二楼，大部分时间都对着外面的堆放物品，所以景色不太好说，但总体来说是一家不错的酒店。我很喜欢宽敞的布局，还有那块带粉笔的黑板，这个创意设计真的吸引了我的注意。 （原文） Nice and clean place, well maintained. Can’t say much about the view since my room was on the 2nd floor and mostly faced some stored items outside, but overall it’s a decent hotel. I loved the spacious setup and the blackboard with chalks such a creative touch that really grabbed my attention.

（由 Google 翻译）在附近参加会议住了四晚。价格比会场附近的大多数酒店都便宜得多，但品质却不俗。酒店规模不大，装修精美，员工友好热情。房间和空间都很干净。虽然酒店本身并不豪华，但他们做了很多小细节，让房间看起来更漂亮，也让入住体验更愉快。浴室里有全瓶装的洗发水、护发素、沐浴露和润肤露，而不是常见的小瓶装。酒店供应欧陆式早餐和晚间饼干。全天供应水果、咖啡、茶、柠檬水或黄瓜水。地理位置优越，毗邻大西洋大道，周边有很多不错的商店。 （原文） Stayed 4 nights for a conference nearby. It was much more affordable then most of the hotels near conference site yet the quality was strong. It was a cute smaller hotel, nicely decorated, friendly staff. Hotel space & room were clean. It was not a fancy place but they did lots of little things to make it look good & have an enjoyable stay. Full size bottles of shampoo, conditioner, body wash, & lotion in the bathroom instead of the normal tiny tubes you get. Continental breakfast, cookies in the evening. Fruit coffee tea lemon or cucumber water available all day. Great neighborhood & location next to Atlantic Avenue with lots of cool businesses.

（由 Google 翻译）我和男友在Nu酒店住了四晚。房间布置得还不错，有衣柜和一张方便使用的桌子，配备微波炉也很贴心。床有点硬，但枕头很舒服。淋浴水温很热，但水压略小。早餐一般，只有吐司、肉、奶酪和水煮蛋。前台工作人员对附近的餐厅、酒吧和商店不太了解，而且他们总是戴着AirPods，这有点让人不舒服。酒店周边环境还算可以，餐厅、酒吧和商店都在步行范围内。以后我们或许还会选择这家酒店，但它应该不会是我们的首选。 （原文） My boyfriend and I stayed at the Nu hotel for 4 nights. The rooms were set up pretty well with closet space and a desk that was easy to work around, having a microwave was a bonus. The bed was a little hard but pretty comfortable with comfy pillows. The shower was nice and hot but lacking a little with the shower pressure. Breakfast was mediocre with toast, meat, cheese, and hard boiled eggs. Front desk staff wasn’t too helpful with restaurant, bar, and store recs in the general area, they also always had AirPods in which was a little off putting. The area was ok for what we needed, there was restaurants, bars, stores all in walking distance. We would maybe stay at this hotel in the future but probably wouldn’t be our first pick.

（由 Google 翻译）我在这里住了24小时，感觉还行。前台那位白天的服务员态度非常差。我以为只有我一个人这样，结果发现不是，他对每个人都很粗鲁。这是一家超级时尚的酒店，地理位置优越。房间大小在纽约来说还算合适，床也很舒服。我总是对酒店房间没有可以观看Netflix的电视感到不满，这家酒店没有，电视也太老旧了。最后，不知什么原因，走廊里没有空调，闷热难耐。如果你想找一家位置好、安全舒适的酒店，这家酒店绝对不错。 （原文） I stayed here for 24 hours and it was an okay stay. The guy at the front desk during the day was absolutely unfriendly. I thought it was just me, but it was not, he was rude to everyone. It's a super chic hotel, located in an amazing location. The rooms are decently sized for New York, with comfortable beds. I'm always unimpressed when hotel rooms don't have TVs with Netflix access, this hotel does not, the TV was outdated. Lastly, for some reason, the hallways had no a/c and it was miserably hot. If you are looking for a safe hotel in a good location, it's cool.

地点还不错，就是价钱太踏马贵了

（由 Google 翻译）我在圣卡洛斯酒店度过了一段美好的时光。房间舒适、干净，维护得也非常好，让我的入住体验更加愉快。酒店地理位置优越，靠近许多景点和一流的餐厅。 但真正让我印象深刻的是前台卡洛斯的卓越服务。从我抵达的那一刻起，他就热情好客，乐于助人，总是竭尽全力确保一切都完美无缺。他的专业精神和友善态度真的让我的入住体验与众不同。 我强烈推荐圣卡洛斯酒店，以后一定会再来！ （原文） I had an amazing stay at the San Carlos Hotel. The room was comfortable, clean, and very well maintained, making my experience even more enjoyable. The location is perfect, close to many attractions and great restaurants. But what truly stood out was the exceptional service from Carlos at the front desk. From the moment I arrived, he was warm, welcoming, and incredibly helpful, always going above and beyond to make sure everything was perfect. His professionalism and kindness really made a difference during my stay. I highly recommend the San Carlos Hotel and will definitely return in the future!

（由 Google 翻译）一家非常棒的酒店，房间宽敞干净，价格以纽约的标准来看确实合理。所有员工都非常友好热情。步行即可到达曼哈顿的大部分景点，乘坐地铁即可快速抵达其他所有地方。附近有高档餐厅和各种快餐连锁店。这家酒店对我们来说简直是天赐之物，我们毫无保留地推荐它。 （原文） Sehr schönes Hotel mit großen sauberen Zimmern zu wirklich moderaten Preisen für New Yorker Verhältnisse. Alle Mitarbeiter waren sehr freundlich und hilfsbereit. Die meisten Attraktionen Manhattens sind fußläufig erreichbar, alles Andere ist mit der Metro schnell zu erreichen. Teure Restaurants oder sämtliche Fastfood Ketten in der Nähe. Für uns war das Hotel ein Glücksfall und wir empfehlen es uneingeschränkt weiter.

（由 Google 翻译）这家酒店地理位置绝佳，非常适合初次来纽约的游客，许多景点都在步行范围内。酒店建筑年代久远，一些比较挑剔的游客可能会觉得家具略显陈旧。不过，我们仍然给这家酒店五星好评，因为酒店员工非常棒。从清洁工到前台接待，每个人都热情友好，让我们感觉宾至如归。此外，房间宽敞，床铺非常舒适，一切都干净整洁。我们很高兴选择了这家酒店作为我们纽约之旅的下榻之处。 （原文） This hotel is in a perfect location for your first time in New York, with many attractions within walking distance. The building is old and more sensitive tourists might find the furniture a bit dated. However, we will give this hotel a 5 because of the great staff. From the cleaners to the receptionists, everyone is kind and friendly, making us feel right at home. Also, the rooms are spacious, the bed is very comfortable, everything is very clean and tidy. We are glad we chose this hotel for our visit to New York.

（由 Google 翻译）酒店很棒，我们住了六晚。员工非常热情友好。 我们一行五人入住的是豪华双皇后套房。房间宽敞，唯一的不足是客厅的沙发床有点不太舒服——床垫可以再厚一些。酒店位置极佳，步行即可到达51街地铁站，方便前往曼哈顿，而且距离肯尼迪国际机场地铁站也很近。 （原文） Très bon hôtel, nous y avons séjourner 6 nuits. Le personnel est très agréable et accueillant. Nous avons séjourner dans une Suite Elite Double Queen, à 5. La chambre est spacieuse, le seul bémol est que le canapé-lit du salon manque un peu de confort, le matelas gagnerait à être un peu plus épais. Bon emplacement, à 2 pas du métro 51 St pour aller partout dans Manhattan et, proche de la station de métro pour JFK.

（由 Google 翻译）一切都很顺利，直到我们离开。罗伯特竟然主动过来制止我女儿玩耍，就像其他孩子一样。 所以，如果你带着孩子，最好避开他，因为其他工作人员都非常热情友好，尽力满足我们的各种需求。 低楼层的房间非常吵闹，街上的人声鼎沸，什么都听得一清二楚。 酒店位置比较偏僻，到处都是排队的人群，距离主要景点大约30分钟车程。 本来可以写出一篇很棒的评论，但一颗老鼠屎坏了一锅粥。 （原文） Everything was great until the end of our stay. Robert had the pleasure to direct himself to my daughter and tell her to stop playing around. Just like any other kids do. So, in case you have kids, just stay away of him because the other staff was very pleased to have us and support us in any of our needs. The lower floor rooms are extremely noisy, you can hear anyone and anything on the street. Location wise, you have quite a few lines going everywhere and you are about 30 min of the main attractions. Could have been a great review but you just need one bad apple to spoil everything.

（由 Google 翻译）与纽约的平均房间相比，这里房间宽敞。工作人员非常乐于助人，房间也很干净。 如果您是游客，这里位置也很方便。 房间配有冰箱、微波炉和咖啡机。免费无线网络。 靠近中央公园。我们为孩子提供了婴儿床。 （原文） Spacious rooms compared to the average New York rooms. The Staff is very helpful and rooms are clean. It is also located at a convenient location if you visit it as tourist. It had fridge, microwave and coffee maker. Free WiFi. Close to central park. Cot was provided for our kid.

还可以！

（由 Google 翻译）非常喜欢这家酒店，很高兴我们找到了它。它的位置真的无与伦比，靠近小意大利和唐人街。交通便利，方便前往所有交通站点。这里没有无家可归者或城市脏乱的问题。附近有很多种类的食物。酒店安静，气味宜人，非常干净，装饰也很漂亮。 房间大小合适，虽然我们遇到了一些小问题（例如恒温器、马桶等），但工作人员很快就解决了所有问题，而且都非常友好。正如其他人提到的，这家酒店没有电梯，所以预订前请注意。 （原文） Absolutely love this hotel and so glad we found it. You seriously cannot beat the location near Little Italy and Chinatown. It’s super accessible to all transit stations. There’s no issue with homeless or city dirtiness. There’s an ample amount of food variety nearby. It’s quiet, smells lovely, very clean, and adorably decorated. The room was the perfect size although we had small issues with the room (thermostat, toilet, etc) - the staff was super quick to address all of them and were all so kind. This hotel has no elevator as others mention so please beware before booking.

（由 Google 翻译）这家酒店是纽约住宿的绝佳选择。酒店装潢风格独特，色彩缤纷，别具一格。房间虽小但整洁实用，浴室也很干净。需要注意的是，房间里没有冰箱。我们觉得酒店服务非常棒，我们有一些比较特殊的衣物需要清洗，工作人员确保一切都妥善完成，我们非常感谢他们的帮助。 酒店位置优越，靠近多个地铁站，出行方便，附近也有很多餐厅。唐人街和小意大利也近在咫尺。我们在这里度过了愉快的时光，下次还会选择入住。非常感谢酒店员工和礼宾部，他们帮我们把行李搬上搬下楼梯！ （原文） Great place to stay in NYC. The hotel has a cool aesthetic, colourful and interesting. The rooms are tight but tidy and practical, bathroom was clean. Be aware there was no fridge. We found the service to be excellent, we had some tricky laundry done which the staff made sure was done properly and we very much appreciated the help. The location is great being close to many subway stations so easy access there and lots of places to eat. China Town and Little Italy are a stones throw away. We had a great time and would stay again . Big thanks to the staff and the concierge who helped us lug our bags up and down the stairs!

（由 Google 翻译）这家酒店很漂亮，坐落在历史悠久的苏荷区（Soho）建筑内。 公共区域非常漂亮、温馨，而且香气扑鼻。 缺点：房间隔音效果很差；街上的一切动静都能听到，会影响睡眠质量。 没有电梯。 （原文） Hotel bello in un palazzo storico di Soho. Le parti comuni sono molto belle, accoglienti e profumate. Punto negativo: l’insonorizzazione delle camere è molto scarsa, si sente quello che accade per strada: ciò riduce la qualità del sonno. Manca l’ascensore.

（由 Google 翻译）这家酒店非常适合情侣入住。非常时尚，也非常有趣。这里融合了各种元素。大堂很棒，适合商务会议。员工非常友好热情。《老爸老妈浪漫史》里的罗宾正在附近的一家餐厅吃饭。 （原文） This hotel is a great place for couples. Very chic, and very fun. An area budding with fusion. Great lobby for business meetings. Staff is very friendly and welcoming. Robin from How I met your mother was eating at a restaurant nearby.

（由 Google 翻译）在纽约找酒店总是让人头疼。你想要完美的地理位置、步行便利、安全可靠，还要有好吃好喝的地方。 这家酒店地处SoHo区，地理位置绝佳。步行范围内有很多吃喝玩乐的地方。如果你需要更远一点，火车也很近。 我们的房间有两张大床，幸好足够容纳四个成年人，不会感觉挤在一起——我想说，我们的房间可能比纽约的大多数房间都要大。床很舒服，房间里配备了酒店的标准设施。这座城市本身就很吵闹，我注意到其他人也提到了噪音，但我觉得噪音在这个城市里并不超标。 这家酒店没有电梯，所以如果你需要住宿或不喜欢爬四层楼梯，那么这里不适合您。 我们住得很愉快，真的觉得这家酒店的一切都符合我们的要求：位置、舒适度和安全。 （原文） Finding a NYC hotel is stressful. You want the perfect location, walkability, safe, yet have fun places to eat/drink. This location is perfectly settled in SoHo. There's plenty to eat, drink, and see in a walkable distances. If you need to travel further the train is not far. Our room had two queens and was thankfully large enough to house 4 adults without feeling like we were on top of each other- I would note the rooms are likely larger than most in NYC. The beds were comfortable and the room had the standard necessities of a hotel. The city itself is loud and I noted others mentioning the noise, I didn't think the noise was outside the norm for the city. The hotel does not have an elevator so if you need accommodations or don't like 4 fights of stairs then this place isn't for you. We enjoyed our stay and really thought everything about this hotel fit our requirements: location, comfort, and safe

（由 Google 翻译）我们很喜欢在这里的住宿。很棒的社区。优秀的员工。很棒的室内设计。我们的房间虽然没有景观，但干净、安静、舒适。步行即可轻松抵达地铁站。 （原文） Loved our stay here. Great neighborhood. Excellent staff. Very cool interior design. Our room lacked a view but it was clean, quiet and comfortable. Easy a quick walk to subway lines.

（由 Google 翻译）The Lowell 与 CHRISTIAN DIOR 有合作安排。换句话说，阶级与优雅的结合。这是一次生日庆祝活动，这是一个再好不过的惊喜或礼物了。洛厄尔酒店是送给纽约市的一份特别礼物。外面熙熙攘攘，只要走进洛厄尔酒店几步之遥，您就可以轻松逃离城市的喧嚣，那里充满魅力和优雅。这简直太棒了。 （原文） The Lowell has a collaborative arrangement with CHRISTIAN DIOR. In other words where class meets elegance. It was a birthday celebration and it could not have been a better surprise or gift. The Lowell is a special gift to NYC. With all the hustle and bustle going on outside, one can easily escape the urban roar by taking just a few steps into the Lowell where you are greeted with charm and grace. It was simply Wonderful.

（由 Google 翻译）庆祝人生重要时刻，洛厄尔酒店 (The Lowell Hotel) 绝对是您的不二之选！酒店拥有经典优雅的格调、卓越的服务和优越的地理位置，定能为您带来充满欢乐和喜悦的难忘体验。如果您不只是寻找一个落脚之所，而是渴望将休闲奢华与卓越服务完美融合的体验，那么这里就是您的理想之选！不妨将它作为您在纽约的度假胜地、您新的家外之家，以及创造珍贵回忆的绝佳场所。让我们为这个俘获您心弦、伴您一生的地方干杯！ （原文） When it’s time to celebrate that special milestone birthday, The Lowell Hotel is truly an excellent choice! With its classic elegance, outstanding service, and prime location, it offers unforgettable experiences filled with joy and celebration. If you’re looking for more than just a place to stay—if you desire an experience that seamlessly combines casual luxury with exceptional service—this is the ideal destination for you! Consider it your New York getaway, your new home away from home, and a wonderful setting for creating cherished memories. Here’s to a place that captures your heart and stays with you for a lifetime!

（由 Google 翻译）与任何正面评价都格格不入。 虽然浴室很干净，但卧室却很糟糕。只需轻轻拂过床头柜上的书籍，就能看到积满灰尘，简直令人无法接受。床垫磨损严重。电视/媒体系统有些老旧，感觉像是住在一家二星级酒店。还有一次，我们从全食超市买的食品（大部分是装满水的瓶装）似乎被误认为是垃圾而被拿走了。客房用餐体验简直令人失望至极。 好的方面是——前台工作人员很棒，礼宾部也很棒。 我直接向美国运通精品酒店及度假村表达了我的担忧，经理帕特里夏承诺会给我发一封电子邮件来解决问题，但我什么也没收到。 总的来说，这是一次令人失望的体验，尤其是在这个城市有这么多不错的选择。 （原文） Can not align with any of the positive reviews. While the bath rooms were clean, same can not be said about the bed room. A simple swipe over the books on the bed side tables would expose and amount of dust that is simply unacceptable. Mattresses are overly worn. TV/Media System outdated to a degree, it makes you feel like staying at a 2* hotel. On another occasion our Whole Foods groceries (mostly full water bottles) were apparently mistakenly deemed trash and removed. In room dining was above and beyond disappointing. On a positive note - the front desk staff was amazing and so was the concierge. Expressed my concerns directly to Amex Fine Hotels and Resorts, was promised to receive an E-Mail by Patricia, the manager, to address concerns and have never received anything. Overall a disappointing experience, especially with so many wonderful alternatives in the city.

（由 Google 翻译）我和妻子来到曼哈顿上东区的洛厄尔酒店庆祝我们的14周年结婚纪念日，由马若雷勒团队携手迪奥之家共同打造的“铃兰下午茶”给我们留下了难忘的回忆。 我们在曼哈顿体验过不少颇受欢迎的下午茶，但这次的下午茶在各个方面都独树一帜。摆盘、食物和茶饮都堪称精致，花艺布置也令人惊艳——恰到好处，因为我妻子是一位花艺师，也是迪奥的忠实拥趸。 真正让这次体验与众不同的是酒店的热情好客。从抵达的那一刻起，我们就感受到了热情的欢迎和无微不至的关怀。女主人杰西卡竭尽全力，慷慨地为我们解决了最后一刻的预订变更，之后还特意来到我们的餐桌旁，确保一切都完美无缺。我们和她愉快地聊了聊，谈到真诚的款待如何提升体验，而这次下午茶就完美地诠释了这一点。我们的服务员法比奥也非常棒——她全程都细心、友善、专业。 从始至终，一切都完美无缺。优雅、私密，令人难忘——一个将艺术、花艺和永恒奢华完美融合的下午。很高兴我们选择在这里庆祝。 （原文） My wife and I visited The Lowell Hotel in Upper East Manhattan to celebrate our 14th wedding anniversary, and the Lily of the Valley Afternoon Tea, a collaboration between The Lowell and Dior Maison by the Majorelle team, was truly unforgettable. We’ve experienced several popular afternoon teas in the city, but this one stood out in every way. The presentation, food, and tea were all exquisite, and the floral arrangements were absolutely stunning—fitting, since my wife is a florist and a longtime admirer of Dior. What truly set this experience apart was the hospitality. From the moment we arrived, we felt warmly welcomed and cared for. Jessica, the hostess, went above and beyond by graciously accommodating a last-minute change to our reservation and later stopping by our table to make sure everything was perfect. We had a lovely chat with her about how genuine hospitality can elevate an experience, and this afternoon was the perfect example of that. Fabio, our server, was also wonderful—attentive, kind, and professional throughout. Everything was perfect from start to finish. It was elegant, intimate, and deeply memorable—an afternoon that beautifully blended art, floristry, and timeless luxury. I’m so glad we chose to celebrate here.

（由 Google 翻译）仅供铃兰评论。 周六来这里喝与 Dior Maison 合作的铃兰下午茶。 我们坐在封闭的室外露台上——装饰很可爱，但区域有点窄，我们感觉有点挤。 有些椅子有迪奥枕头，但不是全部。 总体而言，并不是真正的“迪奥”装饰。 我和我的朋友得到了“铃兰”套餐——介绍很可爱。 咸味食物很不错，甜糕点也还可以。 凡尔赛宫的绿茶之夜相当不错！ 额外收费，他们提供各种蛋糕和饼干（迪奥酒吧夹克饼干、粉红蛋糕、玛德琳蛋糕）——这些东西的整体外观令人失望，装饰很差。 然而，这里的服务非常好，A+。 工作人员非常友好和乐于助人。 （原文） LILY OF THE VALLEY REVIEW ONLY. Came here Saturday for their Lily of the Valley Afternoon Tea in collaboration with Dior Maison. We got seated in the enclosed outdoor patio—cute decor but the area was a bit narrow and we felt a bit squished. Some chairs had a Christian Dior pillow but not all. Not really any “Dior” decor overall. My friends and I got the “Lily of the Valley” package—presentation was cute. The savory items were decent and there sweet pastries were okay. The Green Tea Nuit a Versailles was pretty good! For extra charge, they offered a selection of cake and cookies (Dior Bar Jacket cookies, Pink Cake, Madeleines)—the overall look for these items was disappointing, poorly decorated. However, service here was excellent, A+. Staff were quite friendly and helpful.

（由 Google 翻译）太棒了！我太喜欢这家酒店了。员工很棒，食物无可挑剔。床超级舒服。10/10 推荐！ （原文） Fantastic! Absolutely love this hotel. Staff is amazing, food is impeccable. Bed is sooo comfy. 10/10 recommend!

（由 Google 翻译）城市中的一片宁静。优雅的客房，周到细致的服务，以及闹市中难得的静谧。洛厄尔酒店始终保持着完美无瑕的品质。 （原文） Serenity in the city. Elegant rooms, discreet service, and a rare sense of calm above the noise. The Lowell remains quietly flawless.

装修太久了，房间的椅子好多破旧。洗漱用品也不好。原本订了四个晚上，住了两个晚上就换去时报广场的Edition酒店。

可笑可笑，取件六刀。若请专人送件上门还要再掏九刀。 打扫打扫，顺走十刀。反被保安轻描淡写指责无理取闹。

地点方便,只是其中一次在酒店房间没有冰箱。

人太多，酒店很老

完美服务

Nuce

（由 Google 翻译）我很少写评论，但这次我实在忍不住要分享我的体验——尤其是因为这里出色的客房服务。我目前就住在这里，到目前为止一切都非常棒。这家酒店真正出彩的地方在于34楼那支令人赞叹的客房服务团队。 毫无疑问，他们是我在美国所有酒店遇到的最细心、最真诚友善的团队。他们总是笑容满面，随时准备提供帮助——即使我挂了“请勿打扰”的牌子，如果他们在走廊里看到我，也会特意过来询问我是否需要任何帮助。这种细致周到、始终如一的服务非常难得，值得称赞。 他们真是太棒了！ （原文） I rarely write reviews, but I felt compelled to share my experience—especially because of the outstanding room service I’ve received. I’m currently staying here, and everything has been fantastic so far. What truly sets this place apart is the incredible housekeeping team on the 34th floor. They are, without a doubt, the most attentive and genuinely kind crew I’ve encountered in any hotel across the country. Always cheerful, always ready to help—even when I’ve had the “Do Not Disturb” sign up, they’ve gone out of their way to check in if they see me in the hallway, just to make sure I don’t need anything. That level of care and consistency is rare, and it deserves to be celebrated. They’re simply the best.

我住在神戶灣喜來登酒店住了兩晚在三月底在一次商務旅行。 這是一個多小時交通不忙的時候才能到大阪從機場到酒店。 檢查還可以和他們去的設置來處理說英語的客人... 這意味着員工都可以說點英語的, 但是沒有那麼多的可以有更多的比基本的談話。 房間裏的一切都是不和餐廳的英文標籤, 但是更多的是。 這是我第一次來亞洲任何地區和我不知道日本和沒有遇到什麼問題。

最近翻新的古旧酒店。舒适&绝佳位置。有时早上没热水。可以理解，毕竟是一个有很多房间的大酒店。整体来说，我在这里很开心，我会把它推荐给其他人。

房间很小但住着还算舒服，入住赠送两个便携水壶比较实用，空调外机的噪音较大

有30刀的强制消费。

态度恶劣 带着歧视的眼前 垃圾

很喜欢酒店的健身房

今天早上热水断了

灾难般的空调噪音，客房没有任何服务，最差酒店

酒店的位置特别好，到东西南北各个方向交通都很方便，下楼向右是时代广场。 位置寸土寸金，所以房间不大。房间里没有拖鞋、没有免费的饮用水。 最大的问题是电梯，有 3 部，但是都小。我们住在 11 层，每天早上要下楼都是问题，等很久，只好走楼梯！

位置很好，出行便利。

非常方便

（由 Google 翻译）我在汉普顿酒店的体验总体不错，虽然略有瑕疵。不过，这并不妨碍我以后去纽约还会选择这家酒店。 首先：酒店地处市中心，靠近时代广场和地铁，距离布莱恩特公园也只有几步之遥。 其次：员工非常友好。 第三：早餐很丰盛，还可以自己做华夫饼，很有意思。 第四：酒店24小时供应饮用水和咖啡，设有带微波炉的外卖室，还有健身房供需要的客人使用。 第五：酒店提供机场接送服务（110美元+小费），您可以选择是否使用。 唯一的缺点：客房服务每隔一天才会打扫一次，而且总是在下午。所以，对于我们这些下午回酒店休息的人来说，他们很难打扫干净，这很不容易。我们不得不要求客房服务在下午5点之后进行。 如果酒店能早上安排就更好了。 虽然我没有像有些人说的那样遇到电梯排队的情况，但一切正常。 房间很不错；床比标准的意大利床略小，但床垫和枕头非常柔软舒适。 浴室很漂亮，设施齐全：洗发水、沐浴露，甚至护发素，当然还有吹风机。 我给四星评价只是因为客房服务不够周到，但无论如何，我都会推荐给朋友和家人。 （原文） L'esperienza vissuta all'Hotel Hampton Inn, si può dire positiva, anche se con una piccola pecca che però non mi impedirebbe di ritornare in questo Hotel in un ipotetico nuovo viaggio a New York. Prima cosa: l'Hotel è in una posizione centrale, vicino a Times Square e alla Metropolitana, a due passi da Bryant Park. Secondo: il personale è gentilissimo. Terzo: la colazione è abbondante e puoi farti i Waffel da solo, quindi è anche divertente. Quarto: hai a disposizione 24 ore su 24 acqua e caffè e una sala per poter mangiare cibo da asporto con un microonde per riscaldarlo, e per chi ha voglia la palestra a disposizione. Quinto: offre un servizio di trasferimenti verso l'Aeroporto (110 $ + mancia) che puoi scegliere di utilizzare o meno. L'unica pecca: le pulizie vengono fatte un giorno si e uno no e sempre di pomeriggio, quindi per noi che rientravamo in Hotel a riposare il pomeriggio, avevano difficoltà a farci le pulizie, e questo non è stato agevole. Abbiamo dovuto chiedere di fare le pulizie dopo le 17. Sarebbe meglio che l'hotel le predisponesse la mattina. Mentre non ho riscontrato, come alcuni avevano scritto, fila agli ascensori per scendere, era tutto nella norma. La stanza era carina, i letti sono un pochino più piccoli di quelli standard Italiani, ma materassi e cuscini sono morbidissimi e comodissimi. Il bagno era carino e fornito di tutto: shampo, bagno schiuma e persino balsamo per i capelli e ovviamente il Phon. Il mio voto è 4 stelle solo per la pecca delle pulizie, ma in ogni caso lo consiglierei ad amici e parenti.

（由 Google 翻译）酒店位置非常便利，靠近时代广场，地铁站就在附近。 房间里的床很舒服，但浴室很小，浴帘也并不出彩。 早上人很多，等电梯的时间很长。 我建议您不要选择这家酒店吃早餐，而是自己去附近逛逛。 （原文） Hotel molto comodo rispetto a Times Square con la metro vicina. I letti in camera sono comodi, il bagno è piccolino con la doccia con la tenda che non è un granché. Al mattino, data l’affluenza delle persone, l’attesa dell’ascensore è molto lunga. La colazione suggerisco di non prendere questa opzione e farla in giro.

（由 Google 翻译）我们过去几年在纽约各地住过，不得不说，这家酒店比大多数五星级酒店都干净，服务比五星级酒店好十倍（而且他们服务周到，一点也不傲慢），地理位置绝佳，就在人迹罕至的地方。酒店设有屋顶观景台，提供免费早餐，早餐也非常丰盛，房间大小适中，工作人员的服务也远超预期，甚至还帮我们安排了去机场的车。酒店安保非常到位，简直赞不绝口。感谢你们让我们度过了美好的住宿时光，远离了城市的尘嚣、污秽和喧嚣，浴缸更是锦上添花！ （原文） We have stayed all over New York in years past and let me tell you, this place is cleaner than most 5 star hotels, the service was 10 times better than the 5 star hotels(and they were nice, not snotty), and location is perfect with being just off the beaten path. A rooftop viewing area, free breakfast which was very accommodating, good size rooms, and staff that went way over and above the call of duty, even got us a car to the airport. Security was excellent, just can’t say enough. Thank you for a wonderful stay and a escape from the dirt, grim, and noise of the city, and the tub was the cherry on top!

（由 Google 翻译）我预订威廉谷酒店主要是为了它的景色——它确实做到了。但最让我印象深刻的是酒店的清洁度。 我们准备退房的时候，听到有人在打扫隔壁的阳台。由于阳台是开放式的，我可以清楚地听到有人用刷子擦洗瓷砖的声音。这种对细节的关注真的令人印象深刻，尤其是对我这样非常注重清洁的人来说。这让我更加信任这家酒店。 如果一定要提一个小缺点，那就是虽然我们预订了两人入住，但酒店只提供了一件浴袍和一双拖鞋。这其实没什么大不了的——我们不需要浴袍，而且我通常出行都自带拖鞋。我相信如果我们当时打电话给前台，他们会马上送来额外的物品，因为这里的服务非常棒。我只是想提醒一下，万一有人觉得额外索取物品有点麻烦。 说实话，这里的景色太棒了，就连在阳台上吃泡面都感觉很特别。 我一定会再来的。 （原文） I booked The William Vale mainly for the view—and it absolutely delivered. But what impressed me the most was the cleanliness. As we were getting ready to check out, I heard someone cleaning the balcony next door. Since the balconies are open between units, I could clearly hear the sound of someone scrubbing each tile with a brush. That level of attention to detail really stood out, especially to someone like me who values cleanliness so much. It made me trust the hotel even more. If I had to mention one minor downside, it's that even though we booked for two people, there was only one bathrobe and one pair of slippers. It really wasn’t a big deal at all—we didn’t need the robe, and I usually travel with my own slippers. I’m sure if we had called the front desk, they would have brought extras right away, as the service here was excellent. I'm just noting it in case someone finds the extra step of requesting items a bit of a hassle. Honestly, the view here is so good, even having instant noodles on the balcony feels special. I’ll definitely be back.

（由 Google 翻译）我们最近在威廉谷酒店 (The William Vale) 举办了研讨会，说实话，我们找不到比这里更好的场地了。从始至终，团队都竭尽全力，为我们提供非凡的体验。 Zach 帮我们了解价格和预订情况，之后 Myya 完美地处理了我们的安排和付款。Kiara 负责了我们所有的预订，包括我们不得不做的许多更改，而且她总是面带微笑，轻松自在！Madeline 在餐饮安排方面做得非常到位。她帮我们挑选了完美的菜单，用于会议以及在 Westlight 酒店屋顶举行的欢迎招待会。食物堪称完美，摆盘更是锦上添花。运营部门的 Chris 确保了幕后一切顺利进行。从始至终，整个团队都非常棒！ 他们尊重我们的预算，与我们一起处理每一个细节，并提供了专业、周到、周到的服务。我对整个团队赞不绝口。 如果您计划在布鲁克林举办活动，威廉谷酒店 (The William Vale) 应该是您的首选。这是一个令人惊叹的地方，充满了令人惊叹的人！ （原文） We hosted our most recent Workshop at The William Vale, and we honestly could not have picked a better venue. From start to finish, the team went above and beyond to make the experience exceptional. Zach helped us get started with pricing and availability, and from there, Myya handled our arrangements and payments flawlessly. Kiara took care of all our bookings, including the many changes we had to make, and did it effortlessly with a smile! Madeline was on point with food and beverage setup. She helped us pick the perfect menu for our meetings as well as our Rooftop welcome reception at Westlight. The food was perfect and the presentation was even better. Chris from operations made sure everything ran smoothly behind the scenes. From start to finish the entire team was amazing! They respected our budget, worked with us on every detail, and delivered a level of service that was professional, accommodating, and thoughtful. I can't say enough great things about the entire team. If you’re planning an event in Brooklyn, The William Vale should be first on your list. It is an amazing place filled with amazing people!

（由 Google 翻译）我们刚刚在这里举办了婚礼，一切都棒极了！非常感谢维多利亚和全体员工，他们让我们的住宿体验达到了10/10。一切都很顺利，他们真的非常高兴接待我们。房间很棒，食物很棒，景色也美得令人难以置信。 （原文） Just had our wedding here and everything was absolutely wonderful! Major shout out to Victoria and the whole staff for making our stay and experience 10/10. Everything went off without a hitch and they made us feel like they were actually excited and happy to host us. Rooms are great, food is amazing and the views are unreal.

（由 Google 翻译）我们在这里住得太棒了！！ 房间阳台的景色美极了，和我们在屋顶酒吧看到的一样美。 床又软又舒服。 我最不想在意的就是香皂和护发素，但它们闻起来真的超级香！ 工作人员非常友好。 我迫不及待地想再来。虽然价格不菲，但绝对物有所值。 （原文） Our stay here was spectacular!! The room has an amazing balcony view that was just as beautiful as the view we had at the rooftop bar. The bed was soft and delicious. The soap shampoo and conditioner is the last thing I thought I'd care about, but they smelled sooo amazing! The staff was very nice. I can't wait to come back. It was expensive but definitely worth the price.

（由 Google 翻译）我最近和我的伴娘团以及父母在这里度过了我的婚礼周末。这家酒店房间的景色无与伦比，但服务却与之不符。前台工作人员给了我们一把已经被其他客人住过的房间钥匙。一个小时后，他们又给了我父母同样的钥匙！完全没有条理，沟通也不顺畅。婚礼布置没有按照承诺完成，一些代客泊车人员非常粗鲁。在黄金时段，要做好等一个小时才能从代客泊车处取车的准备。当然，我们很高兴在阳台上拍到了美景照片，但考虑到价格，您享受不到应有的服务。 （原文） Jut recently stayed here for my wedding weekend with my bridal party and parents. The beautiful views from the rooms at this hotel cannot be beat, but the service does not match up. Front desk staff gave us a room key to a room that was already occupied by other guests. And then they did the same to my parents an hour later! Completely disorganized and not communicative. Bridal setups were not delivered as promised, and some of the valet workers were very rude. Be prepared to wait an hour to get your car from the valet during prime times. Obviously we’re happy we got photos on the balcony with the views, but for the price, you’re not getting the service you’d expect.

（由 Google 翻译）我对这家酒店的感觉很复杂。说实话，它更像是四星级酒店，而不是五星级酒店。但它的价格却像五星级酒店。不过，4.3星的评级已经说明了一切，真正的五星级酒店绝不会降到这么低的水平。过去几年里，我可能在这里住了十几次，因为我喜欢它位于布鲁克林和曼哈顿之间的地理位置。而且，从房间里透过曼哈顿的天窗看到的景色也令人叹为观止。但是说到服务，我整个周末都在给前台打电话，电话响了没人接，最后直接转到了语音信箱！相信我，如果我下楼去跟他们说，他们大概只会傲慢地敷衍一句道歉。礼宾部和客房服务也无人接听，而且拨打总机号码也找不到任何可以联系到他们的途径。光凭这一点，就足以说明你不应该指望在这里享受到五星级的服务。下次旅行我肯定会换一家酒店。尤其是一个普通房间每晚要600-700美元。我的淋浴门还有缝隙，地板都湿透了。我跟前台说了好几次，没人管，也没人回复我。昨晚我打电话让前台安排客房服务更换床单和被罩。前台说没问题，结果今天客房服务来了，他们说没人指示他们这么做。时间长了，感觉自己被区别对待，好像他们是在施舍你似的。说实话，这个价钱完全可以找个更好的地方。我还通过礼宾部想在顶楼的Westlight餐厅吃晚餐或喝点东西，但他们要么没办法要么不愿意帮忙，根本没把我的请求放在心上。而且每次我入住酒店，都没人注意到我是常客。我每次来纽约都会说，过去几年我住过这家酒店十几次了。你肯定会觉得任何一家酒店都会在屏幕上显示常客信息，表示感谢或认可吧？结果并没有。我以后不会再光顾这家店了。之前我和那位女经理有过几次非常不愉快的经历，我不记得她叫什么名字了，这次来也没见到她，但大概六个月前见过。她态度恶劣，极其不尊重人。我很少给五星以下的评价，但这次我必须实话实说。 （原文） I have mixed feelings about this hotel. It’s honestly more like a 4 star hotel than a 5 star. But it’s priced like a 5 star. But the 4.3 star rating tells you everything you need to know, a real 5 star hotel would never go so low. I’ve stayed here probably 10+ times in the last few years, because I like the location between brooklyn and Manhattan. Also the views from the rooms of the Manhattan skylight are stunning. But as far as the service, I’ve been calling the front desk all weekend and it rings, no one answers, and it actually goes to voicemail! Trust me if I went downstairs to tell them, I’d probably get an arrogant half apology. The concierge and room service don’t answer either, and when calling the main number there’s no clear way to call and reach them either. That alone is probably why you shouldn’t come expecting 5 star treatment. I’ll definitely be looking to switch hotels next trip. Especially at $600-700/night for a basic room. I also have a shower door that has a gap so the floors get all wet. Told the front desk several times, no one did anything, no one got back to me. I called last night to tell the front desk to have house keeping change my linens and sheets. He said no problem, and today when housing keeping came they said no one gave them instructions to do so. Pretty much after a while you just feel less than, like they’re doing you a favor here. Honestly find somewhere better for the price. I’ve also tried to be accommodated for dinner or drinks at Westlight at the roof, via the concierge, but they can’t or won’t do anything so no priority there. And every time I check into the hotel, no one notices that I’m a regular. I mentioned hey I’ve stayed here 10+ times in the last few years whenever I visit nyc. You’d imagine any hotel would have a notice on the screen and to show some gratitude or recognition. Nope. I’ll take my continued business elsewhere. I’ve also had some very rude past experiences with the manager lady, not sure her name, don’t see her this trip, but I did about 6 months ago. She was horrifying and truly disrespectful. I rarely leave anything but 5 stars, but I had to be honest here.

（由 Google 翻译）在这家五星级酒店套房的住宿体验是我们经历过的最糟糕的一次。它绝对不值这个价钱，也不值这个五星级的评价。我们一家三口在一个普通的周日晚上抵达。 我们的转角套房条件非常糟糕。所有东西都是廉价的做工和挑选。遮光窗帘坏了，咖啡架也损坏了。吹风机看起来像是经历过战争。很难相信这家酒店是五星级酒店。 酒店总共只有四部电梯，其中一部坏了。酒店决定让所有客人都使用一部电梯，而另外两部则用于前往顶楼的餐厅和酒吧。结果，客人不得不等上十分钟甚至更长时间才能上电梯，有些人甚至因为电梯总是满员而进不去。这简直是一场噩梦。 噪音问题也是一个大问题。我们住在20楼，从下午5点到晚上10点，都能听到外面震耳欲聋的电子舞曲，没完没了。 这套房唯一的优点就是景色。但也仅此而已。如果你想要一次完美的居家度假体验，千万别来这家酒店。别被照片和Le Labo香皂迷惑了。 （原文） Our staycation in this 5-star hotel suite was one of the worst experiences we’ve ever had. It was definitely not worth the price or the 5-star rating. We arrived on a regular Sunday night as a family of three. Our corner suite was in terrible condition. Everything was cheaply made and selected. The blackout shades were broken, and the coffee stand was damaged. The hair dryer looked like it had been through a war. It’s hard to believe this hotel is 5 stars. There were only four elevators in total, and one of them was broken. The hotel decided to leave ALL the guests with ONE elevator, leaving the other two for their restaurant and bar on the top floor. As a result, guests had to wait 10 minutes or more to get on an elevator, and some didn’t even get in because it was always full. It was an absolute nightmare. The noise problems were also a major issue. We were on the 20th floor, and we could hear loud EDM music blasting from outside from 5 PM to 10 PM, non-stop. The only positive thing about the suite was the view. But that’s about it. If you’re looking for a great staycation experience, stay away from this hotel. Don’t be fooled by the photos and the Le Labo soaps.

太小了吧 房间楼道灯光环境跟个监狱一样。还是上下床。不如定个万豪希尔顿。

（由 Google 翻译）在我们短暂的周末旅行中，这里是绝佳的住处。每位工作人员都非常友好热情。入住手续简单便捷，Hero 和其他行李员帮我们搬运行李，让我们在城里尽情享受了一天。房间准备好后，酒店打电话过来了。房间干净整洁，非常适合我们三人入住。客房服务人员彬彬有礼。大堂的氛围就像一个小型休息室。二楼的休息室改建成的夜总会非常舒适惬意。清晨退房时，我们预订的出租车已经等候在那里了。相比大型连锁酒店，我们更喜欢这家酒店的邻里氛围。我们一定会再次入住。 （原文） Excellent place to stay during our quick weekend visit. Everyone that works there were so friendly and helpful. The check in process was easy, Hero and the other bellmen took care of our luggage while we enjoyed the day in the city. The hotel called when our room was ready. The room was clean and neat. Perfect accommodations for 3 of us. The house keeping staff were courteous. The vibe of the lobby is like a small lounge. The 2nd floor lounge turned night club is a cozy spot. Upon our early morning checkout, the taxi that was prearranged was waiting. We loved the neighborhood feel of this hotel over a larger chain. We would definitely stay again.

（由 Google 翻译）这家酒店还算不错，在纽约酒店里算是中等水平。房间确实比较小，但毕竟只是个睡觉的地方。书桌椅不太适合长时间坐着，但晚上用来和朋友聊聊天还行。电梯虽然小，但空间够用，速度也很快。我没去酒吧，不过附近有很多酒吧，所以我还是会推荐这家酒店。床很舒服，蒸汽机也很好用。淋浴水很热，洗手池的架子也足够用了。 （原文） It's a solid choice for hotel. Really about average for NYC hotels. Yes the room is fairly small but it's really just a space to sleep. The desk chair isn't comfortable for any long sitting but it works for some evening catchups. The elevators are small but big enough and fast. Didn't visit the bars but there's so much in the neighborhood I'd still recommend the hotel. Bed was comfortable. Steamer actually worked fine. Shower was hot and sink shelf was plenty for my needs.

（由 Google 翻译）不推荐——总体体验不佳 我们的入住体验非常令人失望。沟通从一开始就很差——我在 Booking.com 预订后，通过聊天和邮件联系酒店，提出了一个特殊要求，但一直没有收到回复。入住时我提到了这一点，前台工作人员态度粗鲁，甚至有些防备，而且没有给出任何解释。 经过长途国际飞行，我们下午 4:30 抵达酒店，房间仍在打扫。我们告知前台，前台不仅没有道歉，反而表现出冷淡的态度。最终，我们被安排到 10 楼的一间房间——房间很干净，但空间很小，而且噪音很大。我们不得不戴着耳塞才能入睡。房间里有一台小冰箱，电视也不是智能电视（没有 Netflix 或其他应用程序），这对于这个价位的酒店来说，真是令人失望。 我们入住期间唯一值得庆幸的是友好的清洁阿姨和乐于助人的行李员 Hero——他们是唯一表现出热情和专业精神的员工。 总的来说，我不推荐这家酒店。纽约肯定有更好的选择，而且价格相同甚至更低。 （原文） Not Recommended – Unpleasant Experience Overall We had a very disappointing stay. Communication was poor from the start — I contacted the hotel through both their chat and email for a special request after booking via Booking.com, but never received a reply. When I mentioned this at check-in, the front desk clerk was rude, defensive and offered no explanation. Upon arrival at 4:30 PM after a long international flight, our room was still being cleaned. When we informed the front desk, we were met with unwelcoming attitude instead of an apology. Eventually, we were given a room on the 10th floor — clean, but very small and extremely noisy. We had to use earplugs to sleep. The room had a tiny fridge, and the TV was not a smart TV (no Netflix or apps), which was disappointing for a hotel in this price range. The only positive part of our stay was the friendly cleaning lady and the helpful bellboy, Hero — they were the only staff who showed any warmth or professionalism. Overall, I would not recommend this hotel. Surely, there are better options in NYC for the same or even lower price.

（由 Google 翻译）我们刚结束了在Freehand酒店的五晚住宿，作为一个出行前会做很多酒店功课的人，我想分享一下我们的真实感受！我最近看了很多评论，说房间小、吵等等，我觉得我们做对了几个事情，所以体验还不错：首先，我们直接在酒店官网预订，而不是通过Expedia，这绝对是个好办法。如果你提供邮箱地址，他们还会提供优惠券。其次，我们订的是大床房（而不是单人房，很多人似乎都抱怨单人房的问题）。床可能不是我见过最大的大床，但感觉比双人床要大。我们的房间视野不错，采光也很好。我不会说很吵，但考虑到纽约的喧嚣，我也预料到了，而且我们住在9楼可能也起到了一定的作用。有时候没有冷水，但我们并不太在意。空间虽小，但我觉得利用率很高，而且他们提供的凳子、家具和桌子都很实用，我很满意。总的来说，体验很棒！他们还允许我们11:30提前入住，这在第一天简直是救命稻草，而且那时他们已经帮我们寄存好了行李。下次还会再来！ （原文） We just checked out of our five night trip at Freehand, and as someone who does a lot of hotel research before a trip, I want to share our honest thoughts! I’ve scrolled through a lot of recent reviews about the room being small/noisy/etc, and I think we did a few things right that led to us having a good experience: First, we booked directly through the website rather than Expedia, which is definitely the way to go. They have coupon codes too if you give them your email. Second, we booked a queen room (not the solo, which lots of people seem to have problems with). The bed maybe wasn’t the biggest queen ever but it seemed bigger than a full. We also got a room with a decent view and lots of light. I wouldn’t say it was noisy, but I did expect it to sound like NYC and being on the 9th floor probably helped. We didn’t have cold water sometimes, but we didn’t mind that too much. The space is small, but I think it’s well utilized, and I appreciated the stools/furniture/desk for what they offered. Overall I had a good experience! They also let us check in early at 11:30 which was lifesaving on that first day, and that was after they had already stored our luggage for us. I’d come again!

（由 Google 翻译）我这次来酒店出差，住在这里真是太糟糕了，以后绝对不会再来了，也不会推荐给任何人。 我到酒店的时候还没到入住时间，他们记下了我的电话号码，说房间准备好后会给我打电话。结果我一直没接到电话。过了规定的入住时间，我又去前台问，系统出了问题，他们告诉我还是不能办理入住，让我先坐下等一会儿，他们会叫我过去。排在我后面的所有人都已经办理入住了，他们也没再叫我。我又去了一次前台，他们才终于把我的房间准备好。真是糟糕的第一印象。 我真不明白这家酒店怎么会有四星评价。整个酒店感觉就像个青年旅舍。走廊又黑又潮。房间里铺着一块又脏又难看的深色地毯（我一踩上去袜子就都黑了），窗户也脏兮兮的。这家酒店的能源评级只有C级，这一点在房间里体现得淋漓尽致，冷空气（以及嘈杂的噪音）会从外面直接吹进来。床极其不舒服，我每天早上都迫不及待地想离开。 这家酒店唯一的优点就是地理位置。它历史悠久，酒吧氛围也不错，但房间实在令人失望。为了避免麻烦，还是选择其他任何地方吧。 （原文） I stayed here for a work trip and would not want to stay here again, nor would I recommend it to anyone. When I arrived to the hotel I was too early to check in so they took my number to give me a call when the room was ready. I never received a call. When I went back to the desk after the stated check in time, there was an issue with the system so they told me I still could not check in but to take a seat and they’d call me up. Everyone else who was behind me in line was checked in ahead of me, and they never called me back up. When I went to the desk again, they finally got my room ready. Not a wonderful first impression. I’m not sure how this has 4 star ratings. The overall feel of the hotel is like a hostel. The hallways are dark and damp feeling. The room had a horrid dark carpet which was filthy (immediately after stepping on it my socks were black underneath), and the windows were grimy. The hotel has a C level energy rating which was evident in the rooms that let in the cold air (and loud noise) from outside. The bed was incredibly uncomfortable, and I couldn’t wait to get out of there in the morning. The only pro to this hotel was the location. This hotel has an incredible history and the bar has a fun vibe, but the rooms let it down immensely. Save yourself the headache and stay literally anywhere else.

（由 Google 翻译）Freehand酒店的地理位置绝佳，酒店内的设施也确实很棒——尤其是健身房和酒吧，绝对是亮点。整个入住期间，客房服务也非常出色。 然而，房间本身却令人失望。我们房间的床是倾斜的，而且真的需要换个新床垫。预订高级皇后房时，我们并没有意识到床会紧挨着窗户，导致晚上很冷。考虑到房间整体面积较小，我宁愿选择Pod酒店，虽然面积差不多，但功能性要好得多。 这次入住体验与我们在芝加哥和洛杉矶的Freehand酒店截然不同。很遗憾，我不会再次入住这家酒店——尤其是在支付了提前入住的费用之后。 （原文） The location of the Freehand is fantastic, and the on-site amenities are genuinely great — especially the gym and the hotel bars, which were definite highlights. Housekeeping was also terrific throughout our stay. That said, the room itself was a disappointment. The bed in our room was sloping and really needs a new mattress. We also didn’t realize when booking the Queen Premium that the bed would be positioned directly next to the window, which made it uncomfortably cold at night. Given how small the room was overall, I’d opt for a Pod hotel instead, which offers a similar footprint but is far more functional. This experience was very different from the Freehands we’ve enjoyed in Chicago and LA. Unfortunately, I wouldn’t stay here again — especially after paying for early check-in.

（由 Google 翻译）酒店地理位置优越，地处一个舒适、安全且便利的区域。全体员工都非常友好热情，让入住体验非常愉快。我住在1103房间，总体来说，体验很棒。 唯一的缺点是房间角落冰箱附近有一股浓重的气味。除非靠近那个区域，否则很难察觉，所以并没有影响到整个房间。因为我们已经打包好了，不想再费力地重新打包搬到另一个房间，所以我们就自己处理了。我已经告知了前台，以便他们为以后的客人解决这个问题。 （原文） The hotel is perfectly located in a nice, safe, and convenient area. The entire staff is extremely friendly and welcoming, which made the stay pleasant. I stayed in room 1103, and overall, it was a good experience. The only downside was a strong odor near the refrigerator in one corner of the room. It wasn’t noticeable unless you were close to that area, so it didn’t affect the entire room. Since we had already unpacked, we didn’t want to go through the headache of repacking and moving to a different room, so we just dealt with it. I did let the front desk know so they can address it for future guests.

（由 Google 翻译）我们抵达酒店的过程非常顺利——门童和前台团队热情友好，给人留下了良好的印象。我们被免费升级到带小厨房的豪华客房，这真是一个意外之喜。房间比纽约大多数酒店房间都宽敞，灯光和空调都非常舒适，小厨房也让简单的早餐变得轻松便捷。咖啡机是个贴心的设计，冰箱运行也很安静，我很满意。 浴室虽然不大，但非常干净整洁。最重要的是，卧室非常安静——这在曼哈顿可不常见——我们睡得特别好。 酒店位置绝佳：安全、便利，非常适合探望住在都铎城的家人。酒店距离中央车站仅五分钟路程，出行非常方便。酒店还有一个视野极佳的屋顶酒吧；下次我们一定要好好享受一番。 总而言之，这是一家非常舒适、管理完善的酒店，地理位置优越。完全符合我们的需求，我们很乐意再次入住。 （原文） We had a very smooth arrival — the doorman and reception team were warm and welcoming, which set the tone nicely. We were upgraded to a deluxe room with a kitchenette, and that turned out to be a real bonus. The space was larger than most New York hotel rooms, the lighting and air-con were spot on, and the kitchenette made simple breakfasts easy. The coffee machine was a neat touch, and the fridge ran quietly, which I appreciated. The bathroom was small but very clean and well put together. Most importantly, the bedroom itself was quiet — not always a given in Manhattan — and we slept extremely well. The location is excellent: safe, convenient, and perfect for visiting family in Tudor City. Grand Central is about five minutes away, which makes getting around the city effortless. There’s also an amazing rooftop bar with great views; we’ll definitely make better use of it next time. All in all, a very comfortable and well-run hotel in a great spot. Perfect for our needs, and we’d happily return.

（由 Google 翻译）酒店很不错，员工也非常乐于助人。房间和图片上显示的一样，不过小厨房里有些杂乱。我非常喜欢这里非常安静，几乎没有街上的噪音，不过还是能听到其他客人关门的声音。楼下的大堂有多个休息区，非常舒适。酒店里有行李寄存处，那里的服务员非常细心周到，乐于助人。酒店位置还不错——离地铁站大约步行四个街区。由于电梯在很多楼层都停运，高峰时段可能会有点慢。 （原文） The hotel is nice and the staff are really helpful. The room looks as shown, though the kitchenette was missing some clutter. I really loved that it was very quiet in terms of street noise, although you could hear other guests slamming doors. The lobby downstairs has multiple seating areas and is very comfortable. There’s a place to leave your luggage, and the attendant there is very attentive and helpful. The location is okay—it’s about a 4-block walk from the subway. The elevators can be a bit slow during rush hours since they stop on many floors.

（由 Google 翻译）这家酒店非常舒适，价格也合理。房间宽敞，床很舒服，枕头完美，被子也很柔软——我们在城里逛了很久之后，睡得特别香。 房间里有咖啡机，茶和咖啡每天都会补充。客房服务也很好。沐浴露和洗发水都很不错。 酒店不算新，有些地方也略显陈旧——浴室门晚上会发出很大的吱嘎声，街上的噪音和警笛声也清晰可闻。 附近有好几家咖啡馆可以吃早餐；我们特别喜欢步行5分钟就能到的那家贝果店。 （原文） A very comfortable hotel for a reasonable price. The room was spacious, with an amazing bed, perfect pillows, and a cozy comforter - we slept wonderfully after long walks around the city. There’s a coffee machine in the room, and the tea and coffee supplies were refilled daily. Housekeeping was good. The shower gel and shampoo were very pleasant. The hotel isn’t new, and it shows in places - the bathroom door creaked loudly at night, and street noise and sirens were clearly audible. There are several cafés nearby for breakfast; we especially enjoyed the bagels just a 5-minute walk away.

（由 Google 翻译）这次来这里出差和开会。 停车：位于曼哈顿市中心，所以停车位非常有限，要么自己找，要么选择代客泊车。 大堂：有点特别，你走进去左边会有一个等候区，然后下楼梯到前台，前台在一根柱子后面，所以不太容易看到。前台很宽敞，至少有三个服务台可以接待客人，空间也足够容纳一个小团体。 电梯：有点小。感觉像是欧洲的那种电梯，不带行李的话大概能坐五个人。电梯在你面向前台的时候，位于你身后拐角处。有两部客用电梯，还有一部货梯在几步远的地方，看起来不只是货梯。酒店有16层，虽然等电梯需要排队，但时间不算太长。 房间：我住的是双床房，房间很宽敞。装修有点过时，光线也比较暗。窗户装有两层卷帘，遮挡了大部分室外光线。我觉得房间应该是木地板，因为我的床尾发出吱吱声——凌晨三点我听到这声音时，吓得猛地坐了起来。我猜地板可能延伸到了隔壁房间，因为在我心跳恢复正常之前，这声音又响了好几次。我想说房间很安静，但实际上我能听到不少马路噪音，而我住在十楼。我还能听到楼上的人走来走去，在房间里说话。 浴室：非常小，淋浴房是半玻璃的，洗手池也很小。不过水压和水温都很好，毛巾也够用。他们像很多其他酒店一样，把洗漱用品挂在墙上，所以淋浴间里有三瓶洗漱用品。 员工：我遇到的每个人都很友善，每次我走进房间或在走廊里，他们都会跟我打招呼。 早餐：虽然索内斯塔酒店在某些地区提供免费早餐，但这家酒店似乎没有自己的餐厅，所以我得自己付费。他们合作的酒店餐厅在我看来有点过于“潮”，菜品选择有限（比如巴西莓碗、牛油果吐司、炒蛋沙拉等等），而且价格偏高。 会议室：我们的会议室就在大堂前台旁边。酒店提供了椅子、桌子和电视供我们使用。我不是负责人，所以不清楚餐饮安排，但午餐和点心都还不错。美中不足的是，会议室外面摆着一张小乒乓球桌，几个孩子在玩，我们在开会的时候都能听到乒乓球声，有点影响会议。 酒吧：16楼有个屋顶酒吧，非常不错。酒吧的玻璃屋顶在十月寒冷的天气里感觉很舒服。员工很友善，休息室空间宽敞，还能找到几个安静的角落聊天。我们一行七人坐在沙发区，说实话，这大概是这家酒店的亮点所在了。 总的来说，如果需要的话，我应该还会选择这家酒店。 （原文） Came here for a business trip and meeting. Parking: Downtown Manhattan, so really just limited to what you can find or valet parking. Lobby: A little different as you walking into a waiting area to your left and go down a set of stairs to the front desk that is behind a pillar, so it's not immediately visible. They have at least 3 positions to help guests at a wide desk and enough room to have a small group. Elevators: A bit small. They remind of of the ones in Europe and can hold about 5 people without bags. They are located behind you and around a corner as you are facing the front desk. There are 2 guests elevators and a service elevator a few steps away that doesn't appear to be limited to just service. Hotel is 16 stories and although there is a wait for the elevator, its not exceptionally long. Rooms: I had a 2 queen bed room and it was pretty roomy. The decor is a little dated and it is a bit dark. The windows have 2 sets of roller blinds and block most of the outdoor lights. I think they must have wooden floors as mine had a squeak at the end of one bed - which when I heard it at 3 am I sat straight up in fright. I think the boards must go through to the adjacent room or something as it did it a couple times as my heart rate came back to normal. I would like to say the room is quiet, but I could hear quite a bit of road noise and I was on the 10th floor. I could also hear the people above me walking around and talking in their room. Bathroom: Very small, with half glass shower stall, and a very small sink. Water pressure and temperature were great though and the towels were adequate. They have gone to the supplies mounted on the walls like a lot of other hotels, so you have 3 bottles in the shower. Staff: Everyone I interacted with were pleasant and would greet me as I walked in or in the hallway. Breakfast: Although Sonesta offers complimentary breakfast at some locations, this one doesn't appear to have their own restaurant on site, so I had to pay for mine. The onsite restaurant that they are associated with is a bit hipster in my opinion for options (Acai bowl, avocado toast, salad with scrambled eggs, etc) and a bit overpriced. Meeting area: We had a meeting room that was just next to the lobby desk. They provided chairs, tables and a TV for our use. I wasn't in charge so I don't know how the catering was handled, but we had a descent spread for lunch and snacks provided. One down point was that they have a small ping-pong table setup outside of the room and some kids were using it and you could hear it in our meeting. It was a bit distracting. Bar: On the 16th floor is a rooftop bar that was very nice. They have a glass roof which was nice on the cold October day. Staff were nice, the lounge is spread out and you can find a couple quiet places for conversation. We had about 7 of us sitting at the couch area and it was probably the highlight of the hotel honestly. Overall I would probably stay here again if I needed to.

（由 Google 翻译）谢尔本索内斯塔酒店地理位置优越，步行 5-7 分钟即可到达中央车站，步行约 20 分钟即可到达宾夕法尼亚车站。 房间宽敞明亮，自然光线充足，这在纽约是一大优势。酒店内部装潢时尚现代。我同意其他评论的说法，地毯和家具需要彻底清洁。我也希望浴室里能装个排气扇。 酒店有点吵，汽车喇叭声清晰可闻，所以我建议带上耳塞。 （原文） The Shelburne Sonesta is conveniently located, a 5-7 minute walk to Grand Central and ~20 minutes to Penn Station. The rooms have plenty of space and natural light, a huge plus in New York. The interiors are chic and modern. I will second other reviews that say that the carpeting and upholstery require a deep clean. I would also have liked an exhaust fan in the bathroom. It does get a little noisy, with the sound of cars honking clear as day, so I would recommend bringing ear plugs.

（由 Google 翻译）警告：如果您想控制房间温度，您根本做不到，即使您想要一个合适的温度也不行。我的房间一直开着制热模式，即使在十月份，温度也从未低于72华氏度（约22摄氏度）。我只想在68/69华氏度（约20/21摄氏度）的温度下睡觉，所以我向前台咨询，但他们拒绝帮忙，并说酒店根本没有空调。然而，温控器顶部的卡片显示他们有空调制冷模式，屏幕上也显示有，但这个模式只在夏天“节能”时才会启用。当我告诉他们我受不了这么热的天气无法入睡时，他们竟然建议我打开窗户或者退房去另一家酒店，而且态度非常恶劣。我在纽约生活过，住过很多酒店，从未遇到过如此荒谬的规定和如此粗鲁的员工。省下您的钱，去其他价格相同但服务更好、员工素质更高的酒店吧。 （原文） WARNING If you want to control the temperature in your room you can't, even if you want a reasonable temp. My room had the heat mode on and never went below 72 degrees even in October. All I want is 68/69 to sleep so I asked the front desk which refused to help and said the hotel has no AC at all however the card on top the thermostat says they have an AC cool mode visible on screen which is only available in summer to "conserve" energy. After saying I can't sleep in this heat They suggested I open the windows or check out and go to another hotel and were very rude. I've lived in NYC and stayed at many hotels and never encountered such an insane policy and rude staff. Save your money and stay somewhere else for the same price with better service and higher class staff.

交通便利，距离公交站和火车站近

（由 Google 翻译）刚用希尔顿积分在这里住了五晚，体验棒极了。我们来这里是为了游览纽约，乘坐PATH列车轻松抵达市区。我们非常喜欢每天晚上从纽波特车站步行回酒店。虽然只有五分钟左右，但沿途风景优美，远离城市的喧嚣，这里宁静祥和。酒店员工也超级棒！从前台到客房服务再到餐厅……每个人都非常热情友好，乐于助人。 （原文） Just stayed 5 nights here with Hilton points and it was amazing. We were here for NYC and it was an easy PATH train ride into the city. We LOVED the walk back from the Newport station to the hotel each night. It was about 5 minutes, but beautiful views and just quiet and peaceful after leaving the craziness of the city. The staff was AMAZING! From front desk to house keeping to restaurant…all of them were so helpful and kind.

（由 Google 翻译）我最近带着15个月大的女儿入住泽西城希尔顿逸林酒店，特别想表扬一下前台主管塔比莎·埃斯科巴。 带着小孩子旅行有时会充满挑战，但塔比莎从我们抵达酒店的那一刻起就让我们感到轻松舒适。她热情地接待了我们，帮我们找到了一间安静且非常适合我们需求的房间，并确保我们在入住期间所需的一切都已准备妥当。她的友善、耐心和真诚的关怀让我们倍感温暖。 最让我印象深刻的是她的细致周到。她不仅仅是办理入住手续——她真正地照顾我们。作为一位母亲，这让我非常感动。 致酒店管理层： 塔比莎是贵团队的宝贵财富。 她沉稳专业的态度、卓越的领导才能以及对宾客体验的执着追求，体现了酒店服务的最高标准。她值得获得表扬，也值得拥有更多发展机会。 塔比莎，感谢您让我们的入住体验如此美好。 我们期待再次光临。 — 法蒂玛·萨里赫 ⭐⭐⭐⭐⭐ （原文） I recently stayed at the DoubleTree Jersey City with our 15-month-old daughter, and I would like to give special recognition to Tabitha Escobar, Front Office Supervisor. Traveling with a small child can sometimes be challenging, but Tabitha made everything feel easy and comfortable from the moment we arrived. She welcomed us warmly, helped us find a room that was quiet and perfect for our situation, and made sure we had everything we needed during our stay. Her kindness, patience, and genuine care made a huge difference for us. What stood out the most was how attentive and thoughtful she was. She didn’t just complete the check-in — she truly took care of us. As a mother, that meant a lot to me. To Hotel Management: Tabitha is a remarkable asset to your team. Her calm professionalism, leadership qualities, and dedication to the guest experience reflect the highest standards of hospitality. She deserves recognition — and continued opportunities to grow. Thank you, Tabitha, for making our stay so special. We look forward to coming back. — Fatima Sarih ⭐⭐⭐⭐⭐

（由 Google 翻译）这家酒店真是让我惊艳。它的魅力不仅仅在于优越的地理位置和靠近纽约市的便利，更重要的是员工提供的优质服务和房间的舒适度。Tabitha 的表现尤其让我印象深刻，她能同时高效快捷地满足多位客人的需求，而且待客热情周到。我住过很多酒店，她绝对是我见过最棒的前台接待员。真的太棒了！ （原文） This place blew me away. The overall beauty of this hotel isn't just about its location and proximity to NYC. It is mostly about the quality of service received from the staff and the quality of the rooms. Tabitha really blew me away with how she handled multiple guests' needs simultaneously with speed/efficiency, but also with care and hospitality. I've stayed at a lot of hotels and I swear she was the best receptionist I've ever seen. Blew me away.

（由 Google 翻译）这家酒店设施齐全，应有尽有——健身房、内部餐厅和酒吧、迷你超市，甚至还有自动取款机！它位于市中心，周围遍布精致的商店和美味的餐厅，而且距离霍博肯和纽波特都非常近。 我入住了他们的高级套房四天，感觉就像一个温馨的单身公寓。价格通常在每晚 300 至 400 美元之间，具体取决于预订时间。房间里有一张舒适的沙发、一张超大的书桌、两台电视，还有一张我睡过的最舒服的床！酒店设有大型停车场、公共卫生间和饮水机，而且允许我在入住前寄存行李，前台服务也非常周到。步行 5 分钟即可到达轻轨站——哈西姆斯湾站 (Harsimus Cove)。 （原文） This hotel seriously has it all — a gym, an in-house restaurant & bar, a mini market, and even an ATM! It’s right in the heart of the city, surrounded by cute shops and great restaurants, plus it’s super close to Hoboken and Newport. I stayed in their premium suite for 4 days, and it honestly felt like a cozy studio apartment. The price usually ranges between $300–$400 per night depending on when you book. The room came with a comfy sofa, a huge study table, two TVs, and one of the most comfortable beds I’ve ever slept on! They have a huge parking, common washroom, water fountain and they allowed me to keep my luggage prior to check-in also front desk is very helpful. At a 5 minutes walking distance there is a Light Rail station - Harsimus Cove.

（由 Google 翻译）我经常入住泽西市希尔顿逸林酒店，一年多来每个月都会来几次。如果您想同时体验泽西市和曼哈顿的魅力，这里绝对是理想之选。酒店就在哈德逊河对面，套房还能欣赏到绝佳的城市天际线景观。这是一家全套房酒店，设有独立的起居室和卧室。我总是选择入住可以欣赏天际线美景的转角套房。酒店的服务和员工都非常棒。特别要感谢Latoya，她总是热情友好，即使我提前到达，她也会尽力帮我安排房间。我选择入住希尔顿逸林酒店的原因之一就是这里优秀的员工，包括前台和宾客服务人员。大多数前台员工都认识我，非常感谢大家。强烈推荐！ （原文） I am a regular here and have been staying at double tree Jersey City couple of times per month for over a year. It’s a great place to stay if you want the best of Jersey City as well as Manhattan. It is right across from Hudson with some great views of the skyline from the suites. This is an all suit hotel with a separate sitting and a bedroom area. I always stay at the skyline view corner suite. Their service and staff is always great. Special shoutout to Latoya as she is always nice and welcoming and tries to find me a room even when I am early. One of the reason I chose to stay at double tree is because of the staff, including reception and guest services. Most of the front desk staff know me by name so thanks to everyone. Highly recommended!

（由 Google 翻译）最近，我搭乘SAS航空公司的飞机在泽西城转机，入住了希尔顿逸林酒店及套房。这次，我的妻子和我们15个月大的女儿也一同前来——这是她们第一次来纽约。这让我们的入住体验格外特别，我真心想感谢前台的Latoya和Janice提供的卓越服务。 从我们抵达的那一刻起，她们就以真诚的热情、友善和专业的态度迎接我们。带着年幼的孩子旅行可能会充满挑战，但Latoya和Janice让一切都变得轻松舒适——从帮我们摆放婴儿床、确保房间完美无瑕，到体贴入微地询问我们的入住情况。 她们细致入微的服务、耐心和积极的态度营造了一种温馨的氛围，让我们感到宾至如归。这不仅仅是优质的服务，更是发自内心的关怀，让我们的入住体验更加难忘。 致酒店管理层： Latoya和Janice代表了宾客服务的最高水准。他们以尊严、同理心和真诚的待客之道维护着酒店的声誉。他们的工作应该得到认可和重视——他们是这家酒店和希尔顿品牌的宝贵财富。 正因如此，我才会继续选择这家酒店，并向同事和朋友推荐它。 再次感谢你们让我们拥有了一次难忘的入住体验。🙏✨ ——尤尼斯·比奇里，SAS 船员 ✈️ （原文） I recently stayed at DoubleTree by Hilton Hotel & Suites Jersey City during a SAS crew layover, and this time my wife and our 15-month-old daughter joined me — it was their very first time visiting New York. That made this stay special for us, and I truly want to recognize the exceptional hospitality we received from Latoya and Janice at the Front Desk. From the moment we arrived, both of them greeted us with genuine warmth, kindness, and professionalism. Traveling with a young child can be challenging, but Latoya and Janice made everything feel easy and comfortable — from arranging our baby crib and helping ensure our room was perfect, to simply checking in with us in a thoughtful and caring way. Their attention to detail, patience, and positive energy created a welcoming atmosphere that made us feel truly cared for. This wasn’t just good service — it was heartfelt service, and it made a meaningful difference to our stay. To Management: Latoya and Janice represent the very best of Guest Services. They carry the hotel’s reputation with dignity, empathy, and true hospitality. Their work should be recognized and valued — they are a strong asset to this property and to the Hilton brand. This is exactly why I will continue choosing this hotel, and why I will recommend it to colleagues and friends. Thank you once again for making our stay memorable. 🙏✨ — Younes Bichri, SAS Crew ✈️

豪华、卫生、干净、舒适。

非常有特色

（由 Google 翻译）我们最近在泰姬陵酒店The Pierre举办了一场活动，体验棒极了。活动场地美不胜收，尤其是宴会厅，为晚会营造了完美的氛围。食物美味可口，工作人员也竭尽全力确保一切顺利进行。 得益于优美的环境和卓越的服务，我们得以为希望之城筹集到大量善款。虽然我没有在酒店过夜，也无法对房间进行评价，但我可以说，活动服务团队绝对是一流的。衷心感谢The Pierre如此热情好客的接待！ （原文） We recently hosted an event at The Pierre, A Taj Hotel, and it was an incredible experience. The event space is absolutely stunning, especially the ballroom, which set the perfect tone for the evening. The food was excellent, and the staff went above and beyond to make sure everything ran smoothly. Thanks to the beautiful setting and amazing service, we were able to raise significant funds for City of Hope. While I did not stay overnight and can’t speak to the rooms, I can say that the event services team is truly first-class. A heartfelt thank you to The Pierre for being such gracious hosts!

（由 Google 翻译）真是太棒了！从我下车的那一刻起，他们的客户服务就无可挑剔，堪称10/10。行李员、门卫、电梯服务员，每个人都热情好客。房间宽敞干净。地理位置优越，靠近第五大道、麦迪逊大道和中央公园，位置绝佳！！！这正是我抵达纽约时梦寐以求的。我一定会再来，并且会推荐这家酒店。爵士厅非常迷人，度过了美好的时光。他们的租车服务也非常便捷。 （原文） What a great experience! From the moment I stepped out of the car, the customer service was outstanding 10/10. The bell staff, doormen, elevator attendants. Everyone was warm and welcoming. The room was spacious and very clean. The location, right near 5th Avenue, Madison, and Central Park, great location!!! Exactly what I was looking for when I arrived in New York. I’ll definitely be back and recommended. The Jazz room was very charming and beautiful time. Their car service was also very convenient.

（由 Google 翻译）我本来想好好享受这里，但就是无法忍受房间里的气味。闻起来太老旧了，就像养老院的味道。一点也不好闻。设施也破旧不堪。浴室墙壁上的油漆都剥落了。角落里的地毯看起来又旧又脏。我对这里印象不太好，真希望我们能换个地方住。位置很好，但还有更好的选择。 （原文） I wanted to love it here but I can’t get over the smell in our room. It smells so old and like an elderly person’s home. Not pleasant. The amenities are run down. The paint is peeling off the walls in the bathroom. The carpet seems old and dirty in the corners. I’m just not impressed and wish we went somewhere different. The location is great but there are better options.

（由 Google 翻译）真是一次很棒的体验。 如果有机会住在这里，一定要来。 地理位置优越，房间也很棒。房间非常干净，地毯散发着迷人的香味。我通常不喜欢住铺着地毯的酒店。 我觉得清洁人员在这方面更胜一筹。酒店非常干净。门卫并不总是会主动开门。我受到的欢迎也只是一般。客房服务和清洁服务绝对是赢家。 地理位置无与伦比。希望能再次入住这家标志性酒店。 （原文） Such a great experience. If you ever have the chance to stay here , just do it. The best location , such nice rooms . The room is so clean that the carpet smells amazing . Usually I hate staying in hotels with carpets. I would say cleaning staff takes the win on this. The hotel is so clean. The door men don’t always open the door for you . And the welcome I got was just ok. Definitely the house keeping and cleaning take the win. Again the location is unbeatable. Hope to come back to this iconic place.

（由 Google 翻译）绝对完美的酒店。Brittney 和前台团队竭尽全力，让我们的入住体验如此特别。服务非常出色，周到细致。如果您要住在纽约，皮埃尔酒店绝对是您的最佳选择，如果可以的话，我愿意给它 100 星好评。感谢您让我们的家庭之旅如此特别！ （原文） Absolutely immaculate hotel. Brittney and the team at reception did everything possible to make our stay special. The service is excellent and so thoughtful. If you are staying in NYC, there is no better choice than the Pierre, I would give it 100 stars if I could. Thank you for making our family trip so special!

有特色

（由 Google 翻译）我们十月初在这家酒店住了三晚，入住的是两居室套房。结果让我惊喜不已——事实证明，这是一个绝佳的选择，尤其适合家庭入住，而且与纽约的房价相比，性价比很高。 房间宽敞、干净、采光充足。公寓设施齐全，舒适宜人。前台工作人员热情友好，甚​​至还提供了一张表格，列出了附近所有服务和便利设施。 地理位置也非常便利——靠近几条地铁线路和第六大道上的两家很棒的面包店。 总而言之，这是一次美好的住宿体验。我一定会再来的！ （原文） We stayed at this hotel for three nights in early October and had a two-bedroom suite. I was pleasantly surprised — it turned out to be an excellent choice, especially for families, and a great value compared to New York prices. The rooms are spacious, clean, and well-lit. The apartment is well-equipped and comfortable. The front desk staff were friendly and helpful, and they even provided a sheet listing all nearby services and amenities. The location is also very convenient — close to several subway lines and two great bakeries on Sixth Avenue. Overall, a wonderful stay. I’ll definitely be back!

（由 Google 翻译）强烈推荐这套公寓。虽然是栋老楼，但维护得很好。我联系了Tina预订，她服务非常棒。我预订了一间大床房，惊喜地发现房间里竟然带一个厨房，里面有全尺寸冰箱、炉灶、微波炉和咖啡机。工作人员也很友好。公寓位于时代广场，地理位置绝佳。我非常喜欢这套公寓，两个月后还会再来。需要注意的是，电梯速度比较慢，但对于一栋老楼来说，这只是个小问题。 （原文） Highly recommended apartment. Old building but well maintained. I worked with Tina for reservations and she was fantastic. I reserved a queen size room and was pleasantly surprised that it included a kitchen area with a full-size refrigerator, stove, microwave oven and coffee maker. Friendly staff. Incredible location in Times Square. I like the apartment so much that I’m going to stay here again in two months. Be aware that the elevator is slow, but that is a minor inconvenience for an older facility.

（由 Google 翻译）我和妻子于2025年10月在这里住了5晚。房间一尘不染，设施齐全。房间大小在纽约来说也算合适。工作人员热情友好，甚​​至提前几个小时帮我们办理了入住手续，这让我们非常感激，因为我们是搭乘夜间航班去纽约的。酒店地理位置绝佳，距离时代广场和地铁站只有半个街区，步行即可到达很多景点。我会毫不犹豫地推荐这家酒店，以后也一定会再次入住。 （原文） My wife and I stayed here for 5 nights in October 2025. The rooms are impecibaly clean and well equipped. The rooms are also very decent sized for New York. The staff are very welcoming and friendly and they even accomodated a check in several hours early for us which was greatly appreciated as we took a red eye to New York. The hotel could not be in a better location. Half a block from times square and subway and with many things to do walkable from the hotel. I would not hesitate to recommend this hotel or stay here again in the future.

（由 Google 翻译）我们入住的是无线电城公寓。 2025年9月，我们住的是一套两居室公寓，体验非常棒。服务一流，而且对于纽约的公寓来说，空间也相当宽敞。我们一家五口住得很舒服。地理位置绝佳，就在时代广场旁边，周围遍布餐厅。我们来自澳大利亚，之前一直不知道哪里是最佳住宿地点，现在非常庆幸选择了这里。价格合理，而且干净整洁。如果您想住在交通便利的地方，我强烈推荐这里。 （原文） We stayed here at the radio city apartments In September 2025 in a 2 bedroom apartment and it was so good. The service was amazing and the place was big for a New York apartment. We were a family of 5 and we fitted perfectly. The location was great you are right next to time square and are surrounded by restaurants. We are from Australia and was unsure where the best place to stay was and I’m so glad we stayed here. It was reasonably priced and clean and tidy. I would definitely recommend this place if you want to be close to everything.

（由 Google 翻译）这家酒店对于我们第一次来纽约来说简直完美。我们三个大人住了六天，入住的是双皇后房。酒店位置就在时代广场旁边，看完晚场演出后回来非常方便。员工热情友好，服务周到，他们对工作充满热情。整栋楼干净整洁。唯一美中不足的是，酒店设施略显陈旧。 （原文） This hotel was absolutely perfect for our first time in NYC. We stayed in a double queen room with three adults for six days. The location right off Time Square was perfect for coming back after an evening show. The staff was incredible and kind. They truly care about their jobs. The entire building was clean and well kept. The only reason I didn’t give it five stars was it is a little bit outdated.

（由 Google 翻译）纽约这家酒店真是太棒了！员工非常热情友好，乐于助人。房间干净舒适。我们住在10楼，房间有点热，酒店很快就帮我们调整好了，非常完美。酒店位置绝佳，步行即可轻松到达许多城市景点。 （原文） Great hotel choice in NYC! The staff is so helpful and kind. The rooms are very clean and comfortable. Our room was a little warm on the 10th floor and they made changes that were perfect. The location is ideal. Easy walk to many city highlights.

服务超级差，早饭点了水果和蓝莓，送上来都是发霉的，喊服务生换了一份，蓝莓和草莓都是坏的。服务生完全没有歉意。完全不像是5星级酒店，不少4星级酒店的服务也可以做得更好。hyatt其他家完全不是这样，请大家避雷这家hyatt。

如果您想有合理的的夜間費率，我推薦這家酒店。如果酒店是好的，晚上它有着驚人的帝國大廈的風景和位置。

这里的客房很高档，让人住着感觉很舒适

旅馆很干净卫生

纽约最棒的酒店

（由 Google 翻译）名副其实。浴室非常漂亮……深浸浴缸、加热地板、带坐浴盆的Toto加热马桶。浴室镜子里有电视。泳池和健身房不错，但景色不太好。服务很好。我喜欢他们把DoorDash直接送到我家门口。餐厅免费送了我一份蟹饼，因为有点晚了。 （原文） Lives up to reputation. Very nice bathroom..deep soaking tub, heated floors, heated Toto toilet with bidet. TV in bathroom mirror. Pool and gym are nice, not great views. Service was good. I liked that they brought DoorDash straight to my door. Restaraunt gave me crab cakes for free as it was a little delayed.

（由 Google 翻译）我们每次纽约之行都住在柏悦酒店。无论全家出行还是独自出行，体验始终如一。工作人员热情周到、热情友好、和蔼可亲。他们总是竭尽全力，让我们的体验真正与众不同、独一无二。房间总是干净整洁、安静舒适，而且视野开阔。泳池设施非常棒，酒店地理位置也非常好。我们期待着再次入住！ （原文） We've been staying at the Park Hyatt exclusively for all of our NY trips. Regardless if we're traveling with the entire family or alone, it's always been a consistently wonderful experience. The staff is incredibly accommodating, considerate, friendly, and kind. They always go above and beyond to make our overall experience truly special and exceptional. The rooms are always clean, quiet, and have great views. The pool is an awesome amenity and the property is in a great location. We always look forward to going back!

（由 Google 翻译）从抵达洛克威酒店的那一刻起，我就感受到了宾至如归的热情接待。经理达伦热情周到地接待了我们——在我们等待提前入住时，他为我们提供了最佳选择，让我们感觉宾至如归，并带着灿烂的笑容和真诚的善意带我们了解了所有便利设施。 前台的大卫也非常出色！我第一次和他交谈是在预订女儿的生日庆祝活动时。他不得不想方设法地分开预订，并额外预订了一间房间。后来，当我回电询问退伍军人或美国退休人员协会 (AARP) 的折扣时，大卫告诉我他弄错了我的预订。他没有敷衍了事，而是谦虚地承认了这一点，给达伦留了张纸条，并承诺会亲自跟进纠正。 果然，当我坐在大厅等着房间时，大卫径直走了过来——“你一定是梅拉吧”——告诉我一切都已解决，我的房间很快就会准备好。他谦逊、仁慈、敢于承担错误，以及他真诚的关怀，都给我留下了深刻的印象！ 酒店的整体氛围温馨宜人，令人身心舒畅。虽然屋顶露台理论上是关闭的（那天是星期一），但我仍然可以欣赏到美景和宁静，在楼上安心地开会。 Darren 和 David，你们真是梦幻般的团队。因为你们，我知道洛克威酒店将成为我每年多次度假的首选。感谢你们让我的住宿如此难忘！ 我经常旅行，在洛克威酒店住一晚，说实话，这是我迄今为止最美好的酒店体验。这是我第一次来这里，真正让这里与众不同的是这里的员工——他们的热情、专业和真诚的关怀，让一切都变得与众不同。 水疗中心的 Liz 不辞辛劳，确保我拥有最好的体验，她竭尽全力让我感到宾至如归和关怀备至。 Jess 非常热情周到，尽管我只住了一天，她还是耐心地帮我完成了非常详细的医疗问卷，并确保我的需求得到满足。按摩师 Jenean 简直是人间珍宝——她的技艺和精神都令人叹为观止。 还有 Thomas——我还能说什么呢？他注意到我根本不需要延迟退房，甚至在我开口之前就取消了费用。他还通过电子邮件与我女儿密切沟通，确保她的生日惊喜完美无缺。当她走进房间，看到装饰和蛋糕时，她说这正是她想要的。说实话，那蛋糕是我吃过最好吃的！Thomas 甚至还亲自为她办理了入住手续，这对我来说意义非凡。 洛克威酒店本身很美，但真正让它与众不同的是这里的员工。我一定会再来的——尤其是为了体验他们的冬季仙境！ （原文） From the moment I arrived at The Rockaway Hotel, I felt truly welcomed. Darren, the manager, received us with such warmth and hospitality—he gave us the best option while we waited for an early check-in, made us feel right at home, and walked us through all the amenities with a great smile and genuine kindness. David at reception is a real standout too! I first spoke with him when making reservations to join my daughter’s birthday celebration. He had to get creative with splitting the reservation and booking an additional room. Later, when I called back to ask about veteran or AARP discounts, David let me know that he had made a mistake with my reservation. Instead of brushing it off, he humbly acknowledged it, left a note for Darren, and promised to personally follow up to correct it. Sure enough, while I was sitting in the lobby waiting for my room, David came right over to me—“You must be Mayra”—to let me know everything had been resolved and that my room would be ready shortly. His humility, humanity, vulnerability in being accountable for his error, and his genuine care left a lasting impression on me! The overall vibe of the hotel is so welcoming and restorative. Even though the rooftop was technically closed (it was a Monday), I was still able to enjoy the views and tranquility, taking my meetings up there in total peace. Darren and David, you two are a dream team. Because of you, I know The Rockaway Hotel will be my go-to escape multiple times a year. Thank you for making my stay so memorable! I travel a lot, and my one-night stay at The Rockaway Hotel was honestly the loveliest hotel experience I’ve ever had. This was my first time here, and what makes it truly special are the staff—their warmth, professionalism, and genuine care make all the difference. Liz at the spa took her time to make sure I had the best possible experience, going above and beyond to make me feel welcome and cared for. Jess was so compassionate and accommodating, walking me through their very thorough medical questionnaire and ensuring my needs were met, even though I was only staying for one day. Jenean, the massage therapist, is an absolute gem—her skill and spirit are otherworldly. And Thomas—what can I say? He noticed I didn’t need my late checkout after all and reversed the charge without me even asking. He also worked closely with my daughter over email to make sure her birthday surprise was perfect. When she walked into the room and saw the decorations and her cake, she said it was exactly what she wanted. Honestly, that cake was the best I’ve ever had! Thomas even took the time to check in with her personally, which meant so much. The Rockaway Hotel is beautiful, but it’s the people who make it exceptional. I’ll absolutely be back—especially for their Winter Wonderland experience!

（由 Google 翻译）我太喜欢这家酒店了！从踏进门的那一刻起，就感觉无比宁静舒适。酒店员工，尤其是格雷格！他热情友好，乐于助人。他尽心尽力地帮我推荐了一些值得一去的景点和餐厅。我问了很多问题，他都非常耐心，和他交流让人感觉很轻松愉快。就凭这次愉快的经历，我一定会再次入住这家酒店。格雷格绝对值得加薪！我真心这么认为。 （原文） I love this hotel it’s so calming and real from the time you walk in the door. The staff there ESPECIALLY GREG!! Was just so helpful and friendly. He went above and beyond to assist with helping me know what are some good places to visit and eat at. He was patient as I had a lot of questions and he was just a fresh of breath air to interact with. I will definitely come back to this hotel bc of that interaction. Greg deserves a nice raise.!!! I mean that whole heartedly.

（由 Google 翻译）我们在洛克威酒店举办了一场令人难忘的婚礼！屋顶仪式美轮美奂，随后在阳光甲板上举行了浪漫的鸡尾酒会，在海港厅举办了完美的婚宴，最后在屋顶举行了精彩的派对。整个过程从头到尾都完美无瑕。我非常喜欢这家酒店，它满足了我们所有的需求——为宾客提供了住宿，还有多个不同的场地，让婚礼的每个环节都独具特色。此外，当晚我们收到了无数关于美食的赞美——每道菜都美味极了！ 我的丈夫对乳制品严重过敏，厨师和工作人员竭尽全力确保他得到充分的照顾。他们非常注意避免交叉污染，并确保他能享用到安全美味的菜肴，这让我们非常安心。 我们对这场婚礼没有任何不满。我们的餐厅经理杰伊非常出色，确保每个细节都安排妥当。莫拉、玛戈、艾丽卡以及所有工作人员在整个筹备过程和婚礼当天都非常棒，合作愉快。我们非常感谢整个团队，他们让我们的婚礼比我们想象的还要完美！ （原文） We had the most incredible wedding at The Rockaway Hotel! Our rooftop ceremony was absolutely stunning, followed by a beautiful cocktail hour on the Sun Deck, a perfect reception in the Harbor Room, and an amazing rooftop after-party. The entire experience was seamless from start to finish. I loved that the hotel had everything we needed — a place for our guests to stay and multiple spaces that gave each part of our event its own unique feel. On top of that, we received countless compliments on the food throughout the night — everything was truly delicious! My husband has a severe dairy allergy, and the chef and staff went above and beyond to make sure he was fully accommodated. They were extremely careful about cross-contamination and made sure he was well fed with safe and delicious options, which gave us such peace of mind. There isn’t a single thing we would change. Our Maître D’, Jay, was phenomenal and ensured every detail was taken care of. Maura, Margo, and Erika and all the staff were also incredible to work with throughout the planning process and on the big day. We are so grateful to the entire team for making our wedding better than we ever imagined!

（由 Google 翻译）绝美的海景和贴心周到的服务🌊 我们入住了一间海景套房，醒来就能看到蔚蓝的天空和开阔的大海，真是太惬意了！起初我们担心酒店离海滩可能太远，但实际上感觉非常近，非常方便。 恒温泳池很棒，让人放松身心，我们很感激酒店提供免费早间咖啡和健身课程——真是贴心周到的服务。唯一的缺点是，在我们入住的三天里，桑拿房的水温一直不够热，没法使用。 我们入住期间是远程办公，很遗憾，房间里没有办公桌。除了屋顶餐厅营业的时候，其他地方也没什么桌椅。如果酒店有合适的办公区，我们真的会预订整个月。 总的来说，我们非常享受在洛克威酒店的住宿，并推荐给所有想要享受宁静海景度假的人。🌤️ （原文） Amazing ocean views and thoughtful touches 🌊 We stayed in one of the ocean-view suites, and waking up to blue skies and the open sea was such a treat! We were initially worried the hotel might be far from the beach, but it actually felt very close and convenient. The heated pool was lovely and relaxing, and we appreciated the free morning coffee and offered gym classes — such a nice touch of hospitality. The only downside was that the sauna never got hot enough to use during our 3-day stay. We were working remotely during our visit, and unfortunately, the rooms don’t have desks. There also weren’t many tables or chairs available elsewhere, except when the rooftop restaurant was open. If there had been a proper work area, we honestly would’ve booked for the entire month. Overall, we really enjoyed our stay at The Rockaway and would recommend it for anyone looking for a peaceful ocean escape. 🌤️

（由 Google 翻译）我们一行人在洛克威酒店及水疗中心度过了一段美好的时光！从始至终，酒店员工都尽心尽力，让每位客人都感到宾至如归，倍感贴心。他们热情友好、专业高效，并且对我们团队的需求反应迅速。房间舒适，食物美味可口，每一餐都像是一次享受。协调大型团队的安排有时会比较棘手，但酒店团队让一切都进行得井井有条，令人愉悦。我们离开时感到神清气爽、吃得饱饱的，并且真切地感受到了他们的关怀。强烈推荐这家酒店给团体入住、度假静修，或者任何想要在海边享受轻松假期的人！ （原文） Our group had an amazing experience at The Rockaway Hotel & Spa! From start to finish, the staff went above and beyond to make everyone feel welcome and taken care of. They were warm, professional, and incredibly responsive to our group’s needs. The rooms were comfortable, the food was delicious, and every meal felt like a treat. Coordinating for a large group can sometimes be tricky, but the team made everything seamless and enjoyable. We left feeling refreshed, well-fed, and genuinely appreciated. Highly recommend for group stays, retreats, or anyone looking for a relaxing getaway by the beach!

（由 Google 翻译）我在纽约皇后区洛克威酒店的入住体验 从我抵达的那一刻起，洛克威酒店的客户服务就无可挑剔。员工们尽心尽力，确保每个细节都完美无瑕。房间一尘不染——干净、舒适、设计精美。酒店的每个区域都体现了同样的清洁和用心标准。 最令人印象深刻的是贴心的欢迎仪式：抵达时奉上一杯香槟（不喝酒的客人则享用苹果酒）。如此优雅而贴心的举动，为我营造了轻松愉悦的入住氛围。 服务人员热情周到、友好亲切，而且总是能精准到位。我无法想象还有比这更好的体验。洛克威酒店真正懂得如何让客人感受到重视和欢迎。强烈推荐！ 补充一点！前台工作人员非常热情友好，但总经理达伦·麦克劳德（Darren McLeod）简直太棒了！他专业、友好，而且非常了解客户的需求！这绝对是加分项！ （原文） My stay at The Rockaway Hotel – Queens, NY From the moment I arrived, the customer service at The Rockaway Hotel was nothing short of exceptional. The staff went above and beyond to make sure every detail was perfect. The rooms were immaculate—clean, comfortable, and beautifully designed. Every area of the hotel reflected the same standard of cleanliness and care. What really stood out was the thoughtful welcome gesture: a glass of champagne upon arrival (and apple cider for non-drinkers). It was such a classy, personal touch that set the tone for a relaxing and enjoyable stay. Service staff was attentive, friendly, and always on point. I couldn’t have asked for a better experience. The Rockaway Hotel truly knows how to make guests feel valued and welcomed. Highly recommend! An additional note! The front office staff was extremely pleasant BUT Darren McLeod?!?!?! General Manager- Professional, friendly and customer savvy!! That's always a plus!

（由 Google 翻译）我非常喜欢在洛克威酒店的住宿体验。员工热情友好，服务周到。房间极其舒适，装饰精美。床和枕头是我住过的所有酒店中最柔软的。我非常喜欢这里，一定会再来的！ （原文） I absolutely loved my stay at the Rockaway. The staff were friendly and accommodating. The room was extremely comfortable and beautifully decorated. The bed and pillows were the softest I’ve ever experienced at a hotel. I absolutely loved it here and will come back!

牛肉炖的很烂，入味 夫妻肺片的辣椒超香 好吃 菌菇汤满满的蘑菇味，感觉很养生啊 荞麦杯大爱!!!绵绵软软的的 好喜欢 竹毛肚很清脆 也很好

这个酒店还可以

视野开阔

（由 Google 翻译）我刚刚去新开的那家酒吧吃甜点。甜点棒极了，服务更是一流。这里绝对是深夜享用甜点的完美去处，尤其适合和特别的人一起外出的时候。 （原文） I just went to the new bar for dessert. The dessert was amazing and the service was even better. It's the perfect place for a late night dessert, especially if you're out with someone special.

（由 Google 翻译）我非常享受在四季酒店的住宿体验。酒店位置绝佳，毗邻中央公园。餐厅很棒，水疗中心也令人愉悦。员工非常专业，体贴周到。我最近一次入住期间度过了美好的时光，期间我参加了联合国晚宴，回到宽敞舒适的客房后，我感到非常满意。期待下次再次入住。 （原文） I enjoyed my stays at this four seasons. The location is amazing by Central Park. The restaurant is great. The spa was lovely. Staff is very professional and attending to every need. I had a wonderful time on my most recent stay I had a UN dinner and I was happy to come back to a very spacious comfortable accommodation. I look forward to my future visits.

（由 Google 翻译）毫无疑问，这是城里最好的酒店。所有员工都服务一流，餐饮也无可挑剔。多花点钱绝对值得，这绝对是一次难忘的体验。而且，酒店步行即可到达所有你想去的商店、公园和广场。 （原文） The best hotel in the city without a doubt. Every associate is A+ and the food/drink is immaculate. Spend the extra money it’s truly an experience. Plus it is walkable to every shop you really want to go to and the park and the plaza.

（由 Google 翻译）真是丢脸。我几个月前就来过，但只学到了怎么写点评，所以我现在把之前住过的所有酒店都写了。第二天，我正准备直接回房间，却被一个大概30出头的年轻人拦住了，他想把这篇点评写完——他指责我试图不付钱就睡在房间里，这可以理解，直到他提到我看起来不像付得起钱的样子。 （原文） Absolutely disgraceful. I came in months ago but I was only taught how to leave reviews so I am reviewing all of my previous hotels I have visited. The second day I had come in, I went to go straight to my room but was stopped by a young man, about early 30's, and to get this review over and done with-- he accused me of trying to sleep in a room without paying for it which is understandable, until he had mentioned that I didn't look like I could afford it.

（由 Google 翻译）我们在凯悦嘉寓度过了美妙的六晚！从办理入住到享用早餐，再到在阁楼遇到的各位，所有工作人员都非常热情友好。早上总是让人觉得有点烦。 我们入住的房间带厨房，设计精良，提供了额外的空间、工作台和宽敞的浴室。床和枕头超级舒服，而且可以打开窗户呼吸新鲜空气，真是太棒了。 从房间可以欣赏第六大道和帝国大厦的壮丽景色。屋顶健身房的视野更佳，楼上还有一个开放式露台，可以坐在那里欣赏城市景观。 免费早餐也很棒。虽然种类简单，但每天都会更新，而且都是新鲜热腾腾的。这是开启每一天的完美方式。 地理位置优越，交通便利，周边环境优美，并且提供客用投币式洗衣房。 最后，电梯确实有点慢，但如果你愿意等几分钟，那就完全没问题。 我强烈推荐纽约切尔西凯悦嘉寓酒店，尤其是对于家庭而言。 （原文） We had a fantastic 6 night stay at Hyatt House! All the staff - from check in to breakfast to ones you pass in the loft are all incredibly lovely and friendly. Morning is ever too much trouble. We had a room with a kitchen and it was well designed providing extra room, bench space and a large bathroom. The beds and pillows were super comfortable and it’s great to be able to open a window for fresh air too. It also has AMAZING views down 6th Ave and of Empire State Building. The gym on the roof has even better views and there’s an open terrace up there too with seating to enjoy the cityscape. The complimentary breakfast is great too. Yes it’s basic but changes each day and it’s all fresh and hot. It was the perfect start to each day. Location is very close to everything and a great area and they have a guest coin laundry. Finally, Yes the lifts are slow but if you plan a few minutes wait then there’s really no issue. I would highly recommend Hyatt House New York/Chelsea, especially for families.

（由 Google 翻译）就我个人经验而言，我强烈不推荐这家酒店。 这是我住过的最糟糕的酒店之一。 平心而论，房间还不错，干净整洁。 作为一名经常环游世界且从事旅游相关业务的人，我可以负责任地说，这家酒店的员工服务存在严重问题。从抵达酒店的那一刻起（经过近14趟航班），我就遇到了态度恶劣的前台接待员。我和朋友住了几晚，之后旅行社帮我们续订了房间，和上次一样，房费已经付清。然而，当我把信用卡交给那位不专业的接待员，让她冻结一部分杂项费用时，她竟然在未核对系统的情况下，直接从我的卡里扣了房费（将近3300美元）。我告诉她房费已经付清了，但她根本不听，坚持说自己是对的。在酒店和我的旅行社沟通了两天后，酒店才承认错误，但没有任何道歉。直到我退房，他们才解除对我的冻结。那段时间我要求和经理谈谈，他们给她打了电话，但她一直没接。我留下了我的手机号码让她联系我，但她也从未回电。员工服务态度极差。 （原文） From a personal experience, I DO NOT RECOMMEND THIS HOTEL. One of the worst experiences in staying in a hotel. To be fair, the rooms are fine. Clean & well maintained. As a frequent traveler around the world, & a person who's involved in traveling business, I can honestly say this hotel has big issues with its staff. From the arrival moment ( after almost 14 flight) I faced unfriendly receptionist. Me & my friend stayed few nights then our travel agency extended our stay & just like the previous stay, room charges were paid. However, when I gave my card to the unprofessional receptionist to block an amount for the incidentals, she charged my card the room charges ( almost $ 3,300) without bothering to check her system. I told her rooms have been paid for, but she wouldn't listen. She insisted she was right. After 2 days of communication between the hotel and my travel agency the hotel admits the mistake without apologizing. They didn't release the block on my money till I checked out. During that time I asked to talk to the manager, they called her, but she never answered. I left my cell number to call me, but she never did. Definitely unprofessional staff.

（由 Google 翻译）我在这家酒店度过了一段美好的时光！入住时，我受到了非常热情的欢迎，立刻感受到了宾至如归的感受。 房间：尚可 以纽约的标准来看，房间宽敞，略显陈旧，配有厨房（我们也自己做饭），房间每日清洁（包括更换毛巾），没有衣柜🤨 早餐：尚可 简单、单调，种类不多 员工：非常友好 随时乐于助人，细心周到，总是面带微笑☺️ 位置：顶级 酒店地理位置优越——地处市中心，设施一流，公共交通便利，附近餐厅众多。时代广场和帝国大厦近在咫尺。 结论：好 物有所值。总而言之，这是一次非常愉快的住宿体验。我一定会再来的，强烈推荐这家酒店！ （原文） Ich hatte einen wunderbaren Aufenthalt in diesem Hotel! Schon beim Check-in wurde ich sehr freundlich empfangen und habe mich sofort willkommen gefühlt. Zimmer: genügend für New Yorker Verhältnisse geräumig, ein bisschen in die Jahre gekommen, mit Küche (haben auch selber gekocht), Zimmer täglich gereinigt (inkl. frische Tücher), kein Kleiderschrank 🤨 Frühstück: genügend basic, monoton, wenig abwechslungsreich Personal: sehr freundlich war jederzeit hilfsbereit, aufmerksam und immer mit einem Lächeln da ☺️ Lage: top des Hotels ist ideal – sehr zentral gelegen, top, mit guter Anbindung an öffentliche Verkehrsmittel und vielen Restaurants in der Nähe. Time Square, Empire State Building, in unmittelbarer Nähe Fazit: gut Gutes Preis-Leistungs-Verhältnis. Insgesamt ein rundum gelungener Aufenthalt. Ich komme definitiv wieder und kann dieses Hotel nur weiterempfehlen!

（由 Google 翻译）最近周末入住这家酒店，主要目的是去麦迪逊广场花园看演唱会。酒店位置非常便利，步行即可到达演出场地。我们遇到的所有酒店员工都非常友好热情，房间虽然不是最新的，但干净整洁，设施齐全。热腾腾的早餐也是一大亮点。下次来纽约肯定还会选择入住这家酒店。 （原文） Recently stayed for a weekend to mainly go to a concert in Madison Square Garden. The location of the hotel is very convenient, within walking distance to the venue. The hotel staff we've encountered are all very friendly & courteous, rooms are not the newest but clean & well equipped. The hot breakfast was definitely a plus too. Would definitely consider staying again on our next visit to NYC.

（由 Google 翻译）上周末，我和五口之家入住了两间客房，整体体验非常棒。我们提早入住并托运行李……当我们返回时，行李已经在我们的房间里等着了。这就是这个周末的主题，服务非常棒。周五至周日前台的女士们都非常棒，非常乐于助人/风趣。我们迫不及待地想再来。 （原文） Stayed this past weekend in two rooms with my family of five and the experience was wonderful across the board. We got in early and checked our bags .... when we returned the bags were in our room waiting. That was the theme for the weekend, the service was fantastic. The ladies at the front desk Friday-Sunday were fantastic and very helpful/funny. We can't wait to come back.

（由 Google 翻译）我在凯悦嘉轩酒店度过了非常愉快的时光。今天我不小心把行李箱落在了街上，前台的工作人员竭尽全力帮我找到行李箱，并确保它安全送回。在这样令人焦虑的时刻，他的友善和尽责让我倍感温暖。 非常感谢酒店出色的员工——服务真的非常棒！🙏🧳💛 （原文） I had a wonderful stay at Hyatt House. I accidentally left my suitcase on the street today, and the front desk man here went above and beyond to help me track it down and make sure it was safely returned. His kindness and dedication meant so much during a stressful moment. Huge thanks to the incredible staff — truly outstanding service! 🙏🧳💛

（由 Google 翻译）这地方对我们来说太完美了，我们在一个房间里安排了两张大床。小厨房非常方便，尤其是冰箱和微波炉。我们1504房间的景色美极了。从我们入住一周开始到结束，每个人都服务周到，非常友好热情。最大的福利是免费早餐，这让我们省了不少钱，也不用担心早上吃什么了。地理位置优越，去哪里都很方便。下次我们再来纽约，一定会再次入住这里。 （原文） This place was perfect for us, we got the two queen beds in one room. The small kitchenette came in handy, especially the fridge and the microwave. The view from our room 1504 was amazing. The service from everyone is great, very friendly and welcoming from start to the end of our week stay. The greatest perk is the free breakfast since that saved us a lot of money and didn’t have to worry about what to eat in the morning. The location is very convenient from everywhere we wanted to go. Definitely would stay here again when we come back to NYC.

這裡離可以購物的美國村以及可以玩水的北谷公園很近，略帶鹹味的海風，捎來舒爽的度假氣息。房間大小適中，海景非常美麗，不論白天晚上，日升日落，都有它不同的丰采。櫃檯人員服務親切，10樓的公共浴池寬敞舒適，白天是透過落地窗向外看，藍天白雲令人放鬆；而不喜歡共浴的住客，在自己房間也能享受泡澡的悠閒時刻。早餐雖然品項不多，但中西式常見選項.

（由 Google 翻译）住在一间可爱的单卧室套房，非常宽敞，即使是去新泽西，也能看到纽约的美景！服务非常友好，但没有在任何餐厅吃饭。从酒店步行即可到达该地区的许多餐馆，并且乘坐地铁也很方便。 （原文） Stayed in a lovely one bedroom suite, quite spacious and with a view to die for in NYC, even if it is to New Jersey! Service was very friendly but did not eat in any of the restaurants. The hotel is walkable to so many restaurants in the area and subways are easily accessible.

（由 Google 翻译）我们在多米尼克酒店度过了相当不错的住宿体验，尽管对于一家五星级酒店来说，以我们每晚支付的价格来说，整体来说有点乏善可陈。 最重要的是，我要说的是，工作人员非常棒；他们非常出色。前台、前门和支持人员的每个人都很可爱。 工程部的亚历克斯在我们向前台提到这个问题后的 30 分钟左右就来修复了我们噪音很大的空调，并且维修非常友善和高效。 前门的斯坦也非常友善，并且提供有关酒店和附近景点的信息。 不幸的是，除了位置和景观之外，这就是住宿的积极结局，这两点都很棒。 房间有点低于五星级的预期。 浴室装修得很漂亮，很宽敞，但淋浴间有点局促，厕所就在淋浴间旁边；浴室没有门所以缺乏一点隐私。 房间里的空调发出很大的声音，我们不得不让前台打电话给工程人员来修理它，即使这样，声音仍然很大。 奇怪的是，床太软了，我感觉我们通常会遇到很硬的床； 我们喜欢柔软的床，但这有点过分了。此外，房间变暗的色调还不够。我们朝东，早上 7 点就拥有一间完全明亮的房间，这绝对不适合度假。 地毯上有一些污渍，房间本身并不旧，但也不完全新。 我还读到（在我们旅行之前）这家酒店的“价值”不是很高，我肯定会说我必须同意这一点。 我们吃的食物低于标准，我们没有亲自去的餐厅的评价也低于平均水平。 即使考虑到这是一家五星级酒店，一切都非常昂贵，质量低于平均水平。 泳池很不错，但是很小而且不深；更多的是一个休闲泳池。 而且，当时还只是春末，泳池里很繁忙，周围的椅子通常都坐满了。 我无法想象夏季高峰期会有多忙。 每晚还需支付强制性目的地费和代客泊车费（这很好，但不是这个价格）。 总的来说，我不会说我们不会回去，但我肯定会首先考虑其他选择。 （原文） We had a fairly decent stay at The Dominick, though overall a bit lackluster for a 5-star at the price we paid per night. I will say right at the top of this that the staff was fantastic; everyone at the front desk, front door and support staff were lovely. Alex in engineering came to fix our very loud A/C within 30 minutes or so of us mentioning the issue to the front desk, and was incredibly kind and efficient with the repair. Stan at the front door was also super nice and informative about the hotel and nearby spots. Unfortunately that is where the positive ends for the stay, aside from the location and the view, both of which were fantastic. The rooms were a bit below expectation for a 5-star. The bathroom was updated nicely and spacious, but the shower was a bit cramped and the toilet was right next to the shower; the bathroom had no door so lacked a bit of privacy. The A/C in the room was rattling so loudly we had to have the front desk call engineering to fix it, and even then was still quite loud. The bed was oddly too soft, I feel like we usually run into very hard beds; We like a soft bed, but this was a bit excessive. Also, the room darkening shades were not nearly enough so; we were East facing and had a fully bright room by 7AM, which is definitely not ideal for a vacation. There were a few stains on the rug and the room itself wasn't old but not exactly new either. I also read (prior to our trip) that the "value" of the hotel was not great, and I would definitely say I have to agree with that. The food that we had was sub-par, and the restaurants that we did not personally go to had below average reviews. Everything was very expensive for the below average quality, even considering it's a 5-star hotel. The pool was a nice touch, but very small and not deep at all; more of a lounging pool. Also, it was still only late spring and the pool was quite busy and the chairs around it usually full. I can't imagine how busy that would be peak summer. There was also a mandatory Destination Fee per night and valet parking fee (which is fine, but not at that price). Overall I wouldn't say we wouldn't go back, but I would certainly look at other options first.

（由 Google 翻译）之前在多米尼克酒店住过三次，我很高兴第四次回来进行周末旅行。然而，到达后不久，当我入住 19 楼的一间完全看不到风景（直接看到街对面的办公楼）并且就在电梯旁边的房间时，我的兴奋感就减弱了。订房间的时候特意要求要一间较高的、看得见风景的房间。有两个晚上，我试图入睡，却听到电梯电缆发出巨大的噪音和振动。此外，地毯看起来又旧又破旧，房间里的装饰也相当过时。 最后奉劝大家一定要仔细看清楚自己的账单！在我住宿的最后一晚，我发现我的账单上的迷你吧收费为 52 美元，尽管我从未从迷你吧里拿过任何物品。虽然经理在打电话投诉后取消了这项指控，但我从未得到关于这项指控最初是如何产生的明确答案。 下次我来纽约时，我可以肯定地说我不会在多米尼克酒店。 （原文） Having experienced three previous stays at The Dominick, I was excited to return for a fourth time for a weekend trip. However, soon after arriving, my excitement dwindled when I was checked into a room on the 19th floor with absolutely no view (looked directly into an office building across the street) and was directly next to the elevators. When booking the room, I specifically requested a room on a higher room with a view. For two nights, I tried to sleep while I heard loud noises and vibrations from the elevator cables. Additionally, the carpets looked old and run down and the decor in the room is quite outdated. Finally, I advise everyone to review their bill carefully! On the final night of my stay, I discovered a $52 minibar charge on my folio, despite never taking one item from the minibar. While the manager removed this charge after calling to complain, I was never given a clear answer as to how the charge got there in the first place. Next time I come to NYC, I can say for certain that I won’t be at The Dominick.

（由 Google 翻译）嗯。非常昂贵，而且无论如何都不是高档酒店或五星级酒店。大堂看起来不错，但房间完全是 80 年代风格。楼下的餐厅和酒吧很不错，但七号楼的酒吧对于任何自称高档的酒店来说都是一个尴尬，看起来就像卡车司机酒吧和青年俱乐部的结合，选择非常有限。客房服务和价格会让您热泪盈眶，因为您正在喝健怡可乐。真的可以做得更好，工作人员很好，但不能弥补非常低于标准的报价。 （原文） Meh. Very expensive and not upscale or a 5 star hotel by any means. Lobby looks nice but the rooms are straight outta the 80s. The restaurant downstairs and bar is nice but the bar on 7th is an embarrassment to any hotel that claims to be upscale, looks like a trucker bar meets youth club with very limited selections. Room service and prices will make your eyes water, as you are gouged for a diet coke. Really could be better, staff are nice but doesn't make up for a very sub standard offer.

（由 Google 翻译）登记入住很棒，他们很早就让我们入住了。 房间空间宽敞，设备齐全，浴室也是如此。 我真希望房间里有熨斗。 40 美元的服务费对于它所提供的服务来说已经很高了。 泳池区很好但很小。 我对泳池边的酒吧感到非常失望。 酒的数量有限，而且提供的酒很糟糕。 主酒吧有很好的葡萄酒，所以没有理由不能在屋顶喝一杯好酒。 总的来说，它很好，但就价格而言，它并不要求我回去。 （原文） check in was great and they got us in early. The room was good space and well appointed, as was the bathroom. I do wish there were irons in the room. The $40 service fee is a bit much on an already high price for what it offers. the pool area is nice but small. I was very disappointed in the bar at the pool. There is limited wine and the wine offered was HORRIBLE. The main bar had good wine so there is no reason that one could not get a good glass on the rooftop. Overall it is nice, but for the price it does not beg me to go back.

（由 Google 翻译）非常喜欢这家酒店。服务无可挑剔，员工友好热情，地理位置也无可挑剔。我很幸运地获得了提前入住的资格（这我甚至都没主动要求过），房间布置精美，曼哈顿的景色令人叹为观止（见下图）。浴室也一尘不染。我会向我的家人和朋友推荐这家酒店。如果我再来纽约，我一定会再次入住这里。 （原文） Absolutely loved this hotel. Impeccable service, friendly staff and an unbeatable location. I was fortunate enough to be granted early check in (which i didn't even ask for) and the room was beautifully laid out with an impressive view of Manhattan (see below pic). The bathroom is also immaculate. I would recommend this hotel to all my family and friends. I will definitely stay here again if I return to NY.

（由 Google 翻译）我在凯皇酒店 (Concorde Hotel) 的体验非常棒。从入住开始，我就感受到了无微不至的关怀。前台工作人员和接待员 Sheri 彬彬有礼、专业敬业，服务也非常出色。房间设施齐全，非常适合我们入住，三楼的休息室也非常棒。他们提供了舒适的座椅和一台咖啡机☕️，那咖啡的滋味简直难以言喻。我很荣幸地享用了几杯🥤美味的卡布奇诺。客房服务也非常出色，为我们提供了充足的毛巾和便利设施。退房流程也非常快捷顺畅。我强烈推荐纽约凯皇酒店 (Concorde Hotel New York)。 （原文） My experience at the Concorde Hotel was excellent. From the beginning of the check-in process, I felt well taken care of. The front staff members and the receptionist Sheri were polite, professional, and provided wonderful service. The room was accommodating for our stay and the lounge on the 3rd floor was magnificent. They provided comfortable seating and a coffee ☕️ espresso machine that was indescribable. I had the pleasure of having several cups 🥤 of delicious cappuccino. The housekeeping service was excellent and provided us with enough towels and amenities. The check-out process was also quick and seamless. I would recommend the Concorde Hotel New York.

（由 Google 翻译）我们在凯煌酒店住了几晚，总体来说非常满意。酒店非常干净，维护良好，客房服务人员每天都把一切都打理得井井有条。行李员热情友好，乐于助人，前台工作人员专业礼貌。我们也非常感激亚马逊的包裹可以直接送到酒店，非常方便。酒店地理位置优越，我们入住期间感觉非常舒适。 然而，最令人失望的是酒店的餐厅/酒吧。一天晚上，我们想和6岁的孩子一起放松一下，在大堂延伸区玩纸牌游戏，并使用我们收到的两张免费葡萄酒券。工作人员一发现我们只会使用代金券而不是点餐，就公开批评我们。这非常不专业，让我们感到不舒服，最后我们离开了。还有一次，我的妻子和孩子去吃早餐，要求把账单记在房费里，退房时再付。女服务员明显很生气，拒绝了，并坚持要求立即结账，这造成了不必要的尴尬。 总的来说，酒店本身很棒，干净舒适，但餐厅的服务实在令人失望。对于这个价位的酒店，尤其是不含早餐的酒店，客人的体验应该在所有服务方面保持一致。如果管理层能够改进酒吧和餐厅的服务，这家酒店很容易就能脱颖而出。 （原文） We spent several nights at the Concorde Hotel and overall we were very satisfied with our stay. The hotel is extremely clean, well maintained, and housekeeping kept everything in perfect order every day. The bellman was kind and helpful, and the front desk staff were professional and polite. We also appreciated the convenience of having our Amazon packages delivered directly to the hotel without any issues. The location is very good and we felt comfortable throughout our stay. However, the main disappointment was the experience with the hotel’s restaurant/bar. One evening we wanted to relax with our 6-year-old, play a card game in the lobby extension, and use the two complimentary wine vouchers we had received. As soon as the staff realized we would only be using the vouchers and not ordering food, they openly criticized us among themselves. This was extremely unprofessional, made us feel uncomfortable, and we ended up leaving. On another occasion, my wife and child went for breakfast and asked to put the bill on the room to pay at checkout. The waitress reacted with visible irritation, refused, and insisted that the bill be paid immediately, which caused unnecessary embarrassment. Overall, the hotel itself is excellent, clean, and comfortable, but the restaurant service really lets it down. For a hotel at this price point, and especially one that does not include breakfast, the guest experience should be consistent across all services. If the management improves the bar and restaurant service, this hotel could easily be outstanding.

（由 Google 翻译）酒店位置极佳。我们入住的是豪华套房，空间宽敞，但设计和装修略显简陋。我们住在12楼，虽然宣传说可以看到城市景观，但实际看到的景色并不理想。此外，酒店内外噪音都很大，如果想睡个好觉，最好带上耳塞。400美元的酒店价格实在太低了，而且还要收取度假费，所以设施也比较简陋。虽然收取了度假费，但实际享受的服务却微乎其微。此外，退房当天，清洁工在退房时间前两次敲门询问我们何时退房。这种行为非常不专业，也暴露了酒店对顾客的缺乏关注。与其说是酒店，不如说更像是一栋服务式公寓。我们之前在几个街区外的乐天酒店住过，如果下次再来，我们还是会选择价格差不多的乐天酒店。 （原文） The hotel has a great location. We had the Deluxe Bedroom Suite and it's spacious, but quite simple in design and decorations. We were on the 12th floor and we didn't have much of a view even though it's promoted as having a city view. Also, the noise is quite bad from both outside and inside the hotel. You need to come prepared with earplugs if you want to get decent sleep. For $400 the hotel is quite basic given it charges a resort fee. You don't get much if anything for that fee. Also, on the checkout day the cleaning lady knocked on the door asking when we'll leave twice before the check-out time. That's unprofessional and shows the lack of customer attention in the hotel. It feels more like a serviced apartment building rather than a hotel. We've stayed at Lotte a few blocks away before and if we were to choose again we'd go back to Lotte for pretty much the same price.

（由 Google 翻译）酒店不错，但房间太小。强烈推荐入住能看到城市景观的客房，否则你会在床上洗手。非常拥挤！只有两部电梯，所以在繁忙时段离开酒店时要预留充足的时间。员工和大堂都很专业，服务周到。 （原文） Good Hotel, but rooms are very small. Would highly recommend staying with a city view otherwise you can wash your hands from the bed. Very crammed ! Only two elevators so give extra time leaving the hotel during busy times. Staff and lobby are professional and caring.

（由 Google 翻译）我在纽约康科德酒店出差期间住了一晚，体验非常棒。顶楼的豪华1Q客房干净整洁，床很舒服，城市景观一览无余，浴室和淋浴也很棒。酒店地处市中心，交通便利，街对面有一家面包店，羊角面包味道不错。工作人员热情友好。唯一有点小麻烦的是一开始很难找到酒店，因为名字和门牌号不太显眼。总而言之，我很乐意再次入住这里。谢谢。 （原文） I stayed at Concorde Hotel New York for one night on a business trip and had a great experience. The Deluxe 1Q on the top floor had a clean room, comfortable bed, amazing city views, and an excellent bathroom and shower. The Midtown location is very convenient, and there is a bakery across the street with good croissants. The staff were friendly and welcoming. The only tricky part was finding the building at first since the name and number are not very visible. Overall, I would happily stay here again. Thank you.

（由 Google 翻译）我需要在曼哈顿住一晚，这家酒店简直完美。它离时代广场和中央公园都很近，而且员工非常友善！房间超级干净，房间里有咖啡机，商务休息室楼层也有咖啡机，可以喝到意式浓缩咖啡。我对这次入住非常满意！ （原文） I needed one night in Manhattan and this was perfect. It was so close to times square and central park and the staff is so kind! The rooms are super clean and have a coffee machine in the room and also on the business lounge floor for espresso drinks. I was very pleased with our stay!

（由 Google 翻译）这家酒店价格适中，设施不算豪华，但真的让我惊喜。房间干净整洁，行李箱也很不错，服务一流，地理位置更是绝佳。步行即可到达很多地方，而且离地铁站也很近。 （原文） For a mid priced, hotel not heavy with amenities this was really a pleasant surprise. Clean, nice case goods, great service and the location is awesome. Walking distance to so many things and quick access to the subways.

們在雪梨酒店回住了一次又一次並且在紐約不會再住其他地方--為什麼這麼完美呢！無法用語言描述員工有多麼棒。酒店是古典的、美麗的、優雅的、舒適的、有古時候的奢華。房間裝飾布置精美。中區位置不能再好。中央公園就在你的門口，世界聞名的博物館、購物區和地標都在步行範圍之內。我們讚美這裏的特殊原因是因為我們被當作家人對待。我愛紐約的熱鬧，...

所有的雪梨-荷兰酒店和西普里尼餐厅的工作人员服务热情周到，真把顾客当成上帝。他们都记得我的名字，非常乐于助人，礼貌周到，就像是对待家人一样。工作人员们都努力让我感到满意和快乐，提高我的入住体验。

上班经常路过这里，改变人类的一个建筑酒店🏨！#hpay

啊啊

（由 Google 翻译）太喜欢这个标志性的地方了。一切都那么完美，那么美丽！工作人员总是非常乐于助人，而且非常友好。房间干净得令人惊叹，每日服务也是我们体验过的最好的。绝对是一个令人惊叹的特别之处，就在市中心，中央公园对面！强烈推荐！！！ （原文） Love this iconic place. Everything was pristine and beautiful! The staff was always very helpful and friendly. The room was amazingly clean and the daily service was the best we have had. Definitely an amazing and special place right in the heart of the city and across from Central Park! Recommend absolutely!!!

（由 Google 翻译）在附近的希尔顿酒店经历了一次令人失望的体验后，走进雪莉-荷兰酒店，感觉就像彻底重生了。从热情好客地接受我预订的Jackie，到负责前门和电梯的Jason，每一次互动都温暖、周到、真诚。 抵达酒店后，我收到了酒店运营部门的手写便条，房间里还摆放着鲜花——如此贴心的举动让我立刻感受到了关怀。 这家酒店的团队不仅提供服务，他们还会创造令人难忘的美好时光。其他酒店应该学习一下：这就是待客之道。我一定会再来的！🌸✨🏙️ （原文） After a disappointing experience at a nearby Hilton, walking into The Sherry-Netherland felt like a complete reset. From Jackie, who took my reservation with such kindness, to Jason, who works the front door and mans the elevators — every interaction was warm, thoughtful, and genuine. When I arrived, I was greeted by a handwritten note from hotel operations and fresh flowers in my room — such a charming touch that instantly made me feel cared for. This team doesn’t just provide service — they create moments that stay with you. Other hotels should take note: this is what hospitality is all about. I’ll absolutely be back! 🌸✨🏙️

（由 Google 翻译）如果你想被震耳欲聋的锤击和钻孔声吵醒，甚至被窗外施工的工人吓一跳，那这家酒店绝对适合你！ 你还得做好心理准备，前台连最基本的礼貌都没有，既不会提前通知你酒店正在施工，更别提主动想办法解决问题了。（特别感谢Joanne！） 这家酒店显然已经放弃了提供任何形式的奢华体验。省下你的钱，省下你的睡眠，也省下你花一大笔钱却在自己的房间里被当成麻烦对待的痛苦。 我退房去了仅一个街区之隔的皮埃尔酒店，终于找到了一家真正把客人当客人的酒店，真是松了一口气。滚蛋吧——我再也不会来了。 附：最令人失望的是，他们留在你房间里的“手写信”——实际上只是一张他们扫描后粗略打印在卡片上的模板信件——目的是让你误以为他们真的如此用心迎接客人。 （原文） If you want to wake up loud hammering and drilling noises - and be startled by a construction worker right outside your window - this is the hotel for you! You can also expect a front desk that lacks the common decency to notify you that there would be construction, let alone make any proactive attempt to make the situation right. (Shoutout to Joanne!) This establishment that has clearly stopped making any effort at any kind of luxury experience. Save your money, save your sleep, and save yourself the experience of paying a small fortune to be treated like an inconvenience in your own hotel room. I checked out and went to The Pierre one block away, and was relieved to find a hotel that actually treats its guests like guests. Good riddance - I’m never coming back. P.S The icing on the cake was the “handwritten letter” they leave in your room - that is actually a picture of a stock letter they’ve poorly scanned and reprinted on a card - in an effort to fool you into thinking they actually put that level of care into welcoming guests.