(由 Google 翻译)避免!⛔ 换一家旅馆,忘掉这里,带上你的闪光点。这是我整个旅行经历中住过的最差的旅馆(就接待服务而言)。Casa Pepe 旅馆的位置更好,相信我。
尊敬的老板,Luis 或 Ruiz,或者随便你叫什么名字。这是给你的。
极其令人失望且不专业的体验👎
这家旅馆完全不符合宣传。抵达后,房子看起来比图片上小得多。更令人担忧的是,老板根本不开门,他们给了我们一个自动开门系统,我觉得还好,但还是有点纠结——是临时客人让我进去带我四处参观,基本上充当了工作人员的角色。
环境感觉很不友好,很混乱,我入住期间没有看到老板的身影。连一个工作人员都没有。其他客人是唯一值得庆幸的,他们营造了一种社区感和支持感。如果没有他们,我肯定会完全迷失,在与房东关系恶化时,他们支持了我。
我之前在WhatsApp上(还没见到他)想要一条毯子,因为我之前的那条毯子脏了,房东很生气,拒绝给我另一条。说实话,我并没有失礼,毕竟这是我第一次来墨西哥城,但他却以一种咄咄逼人、不屑一顾的态度回应我,说如果我不满意,我可以离开。😂😂 我被他的反应惊呆了,赶紧把这条信息发给了其他客人,他们也同样震惊,一致认为他的回应不合适🤮🤮
房东单方面取消了我的预订,建议我半夜离开,情况进一步恶化。我坚持自己的立场,拒绝了,因为当时已经很晚了,而且在一个我根本不熟悉的城市里,这里不安全。离开我的朋友们,我已经够紧张的了。令人震惊的是,他甚至声称如果他想的话可以报警,把我赶出去,这让我感到非常不舒服。我坚持己见,说如果他想的话可以报警,因为如果我错了,我会理解,但我没有做错什么。而且我不像会说西班牙语那样怕警察,你好?但如果是在白天,我早就跑了。这让我为那些不会说西班牙语的旅行者感到担忧。这个微不足道的人竟然认为他可以这样对待别人,你怎么敢威胁要把人赶到街上?难道你耍什么权术吗?真丢人。
在我看来,老板的精神状态不适合经营一家旅馆,客人们也觉得他有问题,我甚至告诉他:“抱歉,如果你今天过得不好,不要把气撒在我身上。” 他的行为既不专业,又充满敌意,是对一个完全陌生的人,而且还是你的顾客。如果您希望得到照顾,我强烈建议大家彻底避开这家旅舍。附近有很多更好的选择,比如Casa Pepe,它提供更可靠、更便利、更温馨的体验!🙂 如果您在这家旅舍也经历过我的经历,请不要失去光彩,继续享受假期吧,因为我就是这么做的,然后飞回了欧洲。
(原文)
AVOID! ⛔ SHIMMER TO ANOTHER HOSTEL, FORGET THIS AND TAKE YOUR GLITTER WITH YOU. By far the worst hostel (in terms of welcoming) I have ever stayed in my entire travelling EXPERIENCE. Casa Pepe Hostel has a better location, trust me.
Dear owner, Luis or Ruiz, or whatever your name was. This is for you.
Extremely Disappointing and Unprofessional Experience 👎
This hostel was a complete misrepresentation of what was advertised. Upon arrival, the property looked much smaller than shown in the pictures. Even more concerning, the owners did not answer the door, they gave us an automated system which I thought ok fine but I struggled —it was the temporary guests who let me in and showed me around, essentially taking on the role of a staff member.
The environment felt antisocial and disorganised, with no sign of the owner during my stay. NOT A SINGLE STAFF MEMBER. The other guests were the only redeeming aspect, creating a sense of community and support. Without them, I would have been completely lost, they supported me when things got worse with the owner.
When I requested a blanket via WhatsApp (still not met him yet) because the one I had was stained, the owner got offended and refused to provide me another one. Hand on my heart, I did not behave rudely, I mean it was my first time in CDMX and yet he responded in an aggressive and dismissive manner, saying that if I wasn’t happy, I could leave. 😂😂 I was stunned by this reaction and showed the message to other guests, who were equally shocked and agreed his response was inappropriate 🤮🤮
The situation escalated when the owner cancelled my reservation unilaterally, suggesting I leave in the MIDDLE OF THE NIGHT. I stood my ground and refused, as it was late and unsafe, in a city I did not even know. Leaving my friends being so I was already nervous enough. Shockingly, he even stated he could involve the police if he wanted to, to kick me out which made me feel deeply uncomfortable. I stood my ground and I said, he could if he wanted to because if I was in the wrong then I'd understand but I did nothing wrong. And I'm not scared of the police like I speak Spanish hello? But if it was during the day, I would've been long gone. And this is something that worried me for travellers who don't actually speak the language. This insignificant person thinks he can treat people this way, how dare you threaten to put people out in the street? Is this some power play you have in you? SHAME ON YOU.
In my opinion, the owner is not in a suitable mental state to manage a hostel, the guests also thought there was something not right with him and I even told him "sorry but do not take out your anger out on me if you've had a bad day". and his behaviour was unprofessional and hostile, acting out on a complete stranger, and YOUR CUSTOMER. I strongly advise others to avoid this hostel entirely if you're looking to be looked after. There are far better alternatives nearby for exemple Casa Pepe, for example, offers a much more reliable, location and welcoming experience! 🙂 If you gone through what I went though with this place, don't let your shine dim and continue to enjoy your holiday because that's exactly what I did and flew back to Europe.