西棕榈滩中27家最佳万豪酒店

（由 Google 翻译）我们和朋友们住​​得很愉快。海鲜酒吧很棒。鱼儿在玻璃杯下游来游去，大西洋的景色美极了！他们还免费送我们坐迈巴赫去吃晚餐、沃斯大道等等，真是太棒了！早午餐也很棒！ （原文） We enjoyed our stay with friends. The Seafood Bar is very cool. Fish swim under your glass and the view of the Atlantic is outstanding! We were offered a courtesy ride in their Maybachs to dinner, Worth Ave, etc. very nice! Brunch was also excellent!!

（由 Google 翻译）作为婚礼摄像师，我们有幸在棕榈滩布雷克斯酒店 (The Breakers Palm Beach) 拍摄婚礼庆典，它无疑是世界上最卓越的场地之一。从宏伟的建筑到壮丽的海景和葱郁的花园，酒店的每一个细节都散发着永恒的优雅。 对于新人来说，这里不乏令人惊叹的照片和影片拍摄背景。每个空间都独具特色：从地中海庭院到海洋草坪，再到令人叹为观止的宴会厅，每个场景都讲述着自己的故事。这种多样性使我们能够拍摄出既奢华又充满个性的影片。 布雷克斯酒店的员工是业内顶尖的——专业、友善、乐于助人。他们与供应商无缝合作，确保每场活动从始至终顺利进行。 食物呢？无与伦比。这是我们在婚礼场地品尝过的最精致的菜肴之一——精心策划、精美呈现，并一直受到宾客的好评。 对于想在美国也能体验目的地风情的情侣来说，The Breakers 完美融合了复古魅力与世界一流的热情好客。这里绝对是庆祝爱情的最佳地点。 ——雪莉·吉布森，菠萝电影公司 （原文） As wedding filmmakers, we’ve had the privilege of capturing celebrations at The Breakers Palm Beach, and it’s truly one of the most exceptional venues in the world. Every detail of the property exudes timeless elegance—from the grand architecture to the ocean views and lush gardens. For couples, there’s no shortage of incredible backdrops for photos and films. Each space feels unique: from the Mediterranean Courtyard to the Ocean Lawn and the breathtaking ballrooms, every setting tells its own story. The variety allows us to create films that feel both luxurious and deeply personal. The staff at The Breakers are among the best in the industry—professional, kind, and endlessly accommodating. They work seamlessly with vendors, ensuring every event runs smoothly from start to finish. And the food? Exceptional. It’s some of the finest cuisine we’ve ever experienced at a wedding venue—thoughtfully curated, beautifully presented, and consistently praised by guests. For couples seeking a destination experience without leaving the U.S., The Breakers offers the perfect blend of old-world glamour and world-class hospitality. There truly is no better place to celebrate love. — Shelley Gibson, Pineapple Films

（由 Google 翻译）布雷克斯酒店绝对美轮美奂。酒店的历史、装潢和客房都令人惊艳，餐饮也堪称一流。这是一家魅力十足、优雅迷人的酒店。话虽如此，服务却时好时坏，并非始终都能达到五星级水准。代客泊车服务与其他员工的服务水平存在明显差距，感觉像是刻意为之。这虽然不是什么大问题，但考虑到标准间1300美元的价格，人们自然期待更流畅的体验。 （原文） The Breakers is absolutely beautiful. The history, décor, and rooms are all stunning, and the food and beverage are excellent. It’s an incredible property with so much charm and elegance. That said, the service can be inconsistent and doesn’t always feel five-star. The gap between the valet experience and the rest of the staff was noticeable and felt a bit unintentional. Not a huge issue, but for the price of $1,300 for a standard room, you expect a more seamless experience.

（由 Google 翻译）布雷克斯酒店 (The Breakers) 从始至终都体现着纯粹的奢华。酒店令人叹为观止——维护得当，海景永不褪色。客房宽敞典雅，设计精美，每个细节都经过深思熟虑，力求舒适惬意。 服务无与伦比。每位员工都竭尽全力，让您感到宾至如归，倍感贴心周到。在酒店内的餐厅用餐更是一大亮点——无论您是在海边享用早餐，还是在酒店内的高级餐厅享用晚餐，每一餐都令人倍感特别。 泳池区、水疗中心和私人海滩均世界一流，将休闲与精致完美融合。您可以感受到酒店的历史和传统，同时又能享受到现代的奢华。 布雷克斯酒店 (The Breakers) 是棕榈滩永恒优雅的典范。一旦入住，您就很难再想去其他地方了。 （原文） The Breakers is pure luxury from start to finish. The property is stunning — perfectly maintained with ocean views that never get old. The rooms are spacious, elegant, and beautifully designed, with every detail thought through for comfort. The service is exceptional. Every staff member goes out of their way to make you feel welcome and taken care of. Dining at the on-site restaurants is a highlight — each meal feels special, whether you are having breakfast by the ocean or dinner in one of their fine dining spots. The pool area, spa, and private beach are world-class, creating the perfect mix of relaxation and sophistication. You can feel the history and tradition of the hotel while still enjoying every modern luxury. The Breakers is the definition of timeless Palm Beach elegance. Once you stay here, it is hard to imagine going anywhere else

（由 Google 翻译）我最近短暂入住了布雷克斯酒店，在酒店里逛的时候顺便去了礼品店。店员知识渊博、热情友好，服务周到。酒店维护得非常漂亮，看得出来酒店在保持环境整洁方面下了不少功夫。我还享受了代客泊车的优惠，真是个意外之喜。总而言之，这是一次非常棒的体验，我一定会再次入住。 （原文） I recently visited The Breakers for a short visit and stopped by the gift shop while exploring the hotel. The staff in the shop were knowledgeable, friendly, and provided great service. The property is beautifully maintained, and it’s clear that a lot of care goes into keeping the grounds pristine. I was also able to get my valet parking validated, which was a nice bonus. Overall, it was a wonderful experience, and I would definitely return.

（由 Google 翻译）棕榈滩最好的酒店！我们每次来都会订好房间，然后又续住好几晚。这次他们格外热情周到，把我们的房间升级成了带客厅的套房。上次来的时候，他们还给我们升级到了带阳台的海景房。我们真的太喜欢这里了！购物乐趣无穷，HMF 和海鲜吧的食物也超级美味。 （原文） The best hotel in Palm Beach! We always end up booking and then extending our trip several nights. This trip they were extra accommodating and upgraded our room to a suite with a living room. On a previous trip they upgraded us to an ocean front room with a balcony. We absolutely love it here! The shopping is so much fun and the food is delicious at hmf and the seafood bar.

（由 Google 翻译）一家非常漂亮的酒店，绝对值得一去。我们去那里享用了早餐，美味可口，自助餐种类丰富。一定要拍照留念，尤其是在大堂和周边区域。酒店的各个场所都具有重要的历史意义。海滩景色优美，入口处的景观也经过了精心改造。如果您购买了早餐，就无需支付停车费，所以别忘了在享用早餐时盖章。 一家非常漂亮的酒店，绝对值得一去。我们去那里享用了早餐，美味可口，自助餐种类丰富。一定要拍照留念，尤其是在大堂和周边区域。酒店的各个场所都具有重要的历史意义。海滩景色优美，入口处的景观也经过了精心改造。如果您购买了早餐，就无需支付停车费，所以别忘了在享用早餐时盖章。 （原文） Gerçekten güzel bir otel görülmesi gerekir biz kahvaltısına gittik çok lezzetliydi açık büfesi zengindi ama özellikle lobby ve çevresinde mutlaka resim çekin mekanları tarihi özellikleri taşıyor. Sahili güzel ve giriş yolu için ciddi bir peyzaj çalışması yapılmış kahvaltı alırsanız otopark parası ödemiyorsunuz bunun için kahvaltıda otopark fişine damga vurdurmayı unutmayın A truly beautiful hotel, a must-see. We went for breakfast, which was delicious and had a generous open buffet. Be sure to take photos, especially in the lobby and surrounding areas. The venues are historically significant. The beach is beautiful, and the entrance has undergone significant landscaping. If you buy breakfast, you won't have to pay for parking, so don't forget to get your parking ticket stamped at breakfast.

（由 Google 翻译）酒店很棒，床垫也超级舒服。我从来没见过这么厚实舒适的床垫，即使是沙发床也一样。酒店一周都有各种活动，老少皆宜。酒店很安全，因为酒店门前一直有警察值守，而且酒店周围有围栏，拿房间钥匙很费劲。我们很喜欢这里。不过，我建议在酒店尽头的最后一个楼宇加一台咖啡机，因为早上去市场买咖啡要走很长一段路。 （原文） Très bel hôtel et que dire des matelas, ils sont super confortables. Je n'avais jamais vue de matelas aussi épais et confo même sur des divan-lit. Il y avait des activités autant pour les personnes plus âgées que pour les enfants tout au long de la semaine. Endroit sécuritaire car il y avait des policiers en avant de l'hôtel en tout temps et des barrières autour du complexe qui se débattre avec la clé de chambre. Nous avons adorer. Par contre j'ajouterais une machine a café au dernier complexe sur la pointe car c'était long aller se chercher un café le matin au market.

（由 Google 翻译）这个地方简直能让我变成一条全职美人鱼！这里非常适合全家游泳、玩耍和放松。海水美极了，沙滩也很干净。我没有拍足够多度假村郁郁葱葱的热带景观照片，但它确实令人印象深刻。这里有多个泳池、一个带香草园的烧烤区、一个提供娱乐/音乐的提基酒吧、一个配备优质有氧运动器械的简易举重室，以及沙滩排球。码头附近还有一个很酷的浮潜地点，还有沙泵，距离海滩入口仅几步之遥。我们在度假村附近看到了令人惊叹的热带鱼！（一定要去附近的花生岛浮潜！） （原文） This place could turn me into a full-time mermaid! It is a great resort for families to swim, play, and relax. The ocean water is gorgeous, and the beach was clean. I didn't take enough pictures of the resort's lush and tropical landscaping, but it is impressive. There are multiple pools, a grilling area with an herb garden, a tiki bar with entertainment/music, a basic weight room with good cardio machines, and sand volleyball. There is also a cool place to snorkel near the jetty and sand pumps that are a short walk from the beach entrance. We saw amazing tropical fish right there near the resort! (You MUST visit Peanut Island nearby and snorkle!)

（由 Google 翻译）最好的住宿！我每年都会去度假，从分时度假到VRBO夏威夷，再到佛罗里达，不一而足。这栋两居室别墅装修精美，布置舒适实用。床很结实舒适。庭院和设施维护得很好，很漂亮。绝对推荐。 （原文） The best accommodations! I go on vacation every year from timeshare to VRBO Hawaii to Florida and in between. The 2 bedroom villa was fabulously decorated and arranged for comfort and practicality. Beds were firm and comfortable. Grounds and facilities were well maintained and gorgeous. Definitely recommend.

（由 Google 翻译）这是一家坐落在绵延数英里海滩上的精美分时度假屋。房间经过翻新，但根据房间位置，海景可能非常有限。这里有三个漂亮的泳池，每天都有各种活动可供选择。我建议他们增加活动项目，并为成人提供更多选择。这家度假屋最大的缺点是需要支付每天60美元的沙滩椅费用。如果能再加一个室内餐厅，就能达到五星级的标准了。 （原文） This is a beautiful time share set on miles of beach. The rooms have been updated, however depending on where they place you, you may have a very limited view of the ocean. There are three gorgeous pools and activities to choose from daily. I would recommend that they increase their amount of activities and vary the options for adults. The one major downside to this location is that you do need to pay for your beach chairs at $60 a day. An additional indoor restaurant option would make this a five star.

（由 Google 翻译）这家度假村的场地维护得很好。他们有两个大型泳池区，每个区都有几个热水浴缸。泳池周围的区域非常漂亮，摆放着漂亮的躺椅和遮阳伞。我唯一担心的是酒吧和烧烤店的员工，酒吧里人手不足，所以服务很慢，而且不太周到。我的另一个抱怨是，你必须在海滩上租椅子和遮阳伞——每天60美元。我和Interval International一起住过很多度假村，从来没有遇到过这种情况。我觉得这种情况需要改变。 （原文） The grounds of this resort are well kept. They have 2 large pool areas with several hot tubs. The area around the pool are very nice with nice lounge chairs and umbrella. My only concern is with the staff at the Bar and grill, they don't have enough people at the bar to help so service is slow and not real considerate. My other complaint would be the fact that you have to rent chairs and umbrellas at the beach--for $60.00 a day. I have been to many resorts with Interval International and have never had to do this. I think this is something that needs to change.

（由 Google 翻译）第一次来这里，我们非常喜欢。食物有点贵。他们提供了很多老少皆宜的设施。工作人员为从幼儿到成人的各个年龄段的人们准备了游戏，他们确实能让人们兴奋不已。我想说，这里也值得一去。我们最初的预期是，开车过来办理入住手续时，这里会很不错。办理入住手续后，我们前往房间，房间的景色和设施都让我们惊叹不已。我们的房间配备了带洗衣机和烘干机的设备齐全的厨房。这里有5个泳池、2个热水浴缸、2个餐饮场所、一个娱乐中心和一个食品超市，里面有礼品、泳池玩具、老少皆宜的饮品、咖啡、防晒霜等等。 （原文） First time here and we loved it. The food is a little pricey. They do offer lots of amenities for all ages. The staff has games for all ages from toddlers to adults and they do get the crowd up and going. I would say, this is a must go too. Our expectation was at first, it will be nice as we drive up to check in. After checking in and heading up to our room, we were blown away on the view and what the room had to offer. Our room had a full kitchen with a washer and dryer. There are 5 pools, 2 hot tubs, 2 places to eat and grab drinks, rec center, and a food market that has gifts, pools toys, drinks for all ages, coffee, sun tan lotion, etc.

（由 Google 翻译）Krystal的服务真是太棒了！我们对房间位置有一些特殊要求，她都完美地满足了。入住期间她还特意来询问我们的需求，她的服务远远超出了前台接待员的职责范围。谢谢你，Krystal！我们期待明年再次见到你！ （原文） Krystal provided absolutely outstanding service! We had a few special requests about our room location, and she made it all happen seamlessly. She even checked in on us during our stay and went above and beyond what you’d expect from a front desk associate. Thank you, Krystal! We can’t wait to see you again next year!

（由 Google 翻译）我们在这里住了四晚，体验非常愉快。房间干净整洁，配有小厨房和洗衣区，让我们的住宿更加便捷。酒店设有设备齐全的健身房，可直接通往一片私密、安静、干净的海滩。酒店还设有两个泳池，其中一个带滑梯，孩子们非常喜欢。酒店全程服务热情周到。其他设施包括儿童俱乐部（需额外收费）和令人放松的水疗区。总而言之，我们非常享受这次住宿，并乐意推荐这家酒店。 （原文） We stayed here for four nights and had a very pleasant experience. Our room was clean and included both a kitchenette and a laundry area, which made our stay more convenient. The property features a well-equipped gym and direct access to a private, quiet, and clean beach. There are also two pools—one with a slide that our kids absolutely loved. The service throughout was friendly and attentive. Additional amenities include a kids’ club (available for an extra charge) and a relaxing spa area. Overall, we truly enjoyed our stay and would happily recommend this hotel.

（由 Google 翻译）棕榈滩辛格岛万豪酒店是一家独特而美丽的酒店。所有房间均为一居室或两居室公寓。我们的两居室单元有两间浴室、一个设备齐全的厨房和一个大客厅。所有房间都状况良好、干净整洁且经过翻新。酒店坐落在海滩上，拥有两个泳池、一个不错的餐厅兼酒廊和一个提基酒吧。所有设施都是一流的。这家优质酒店拥有优秀的员工。印第安纳、莎妮娅和马文热情地接待了我们。他们都尽心尽力地让我们感到宾至如归，回答了我们的所有问题，而且总是面带微笑。礼宾员弗兰克·卡伦德里洛是佛罗里达州东南部的专家，可以带您前往最好的餐厅和景点。奥纳酒廊的亚历克斯总是面带微笑，并且乐于交谈，可以为您调制您最喜欢的饮品。我已经是万豪忠诚会员 42 年了，住过世界各地数十家酒店。这家酒店绝对是最好的。 （原文） Palm Beach Marriott Singer Island is a unique and beautiful hotel. All the accommodations are either 1 or 2 bedroom condominiums. Our 2 bedroom unit had 2 bathrooms, a full kitchen and a large living room All in great shape, clean and updated. Located on the beach, there are two pools, a good restaurant and lounge and a Tiki bar. All first class amenities. This premium property features a premium staff. We were greeted by Indiana, Shania, and Marvin. All did and excellent job of making us feel welcome and answering all our questions and all done with a smile. Concierge Frank Calendrillo is an expert on South East Florida and can guide you to the best restaurants and attractions. Alex at the Ona Lounge can mix your favorite drinks always with a smile and good conversation. I have been a Marriott loyalty member for 42 years and have been to dozens and dozens of properties around the world. This property ranks up there with the best of the best.

（由 Google 翻译）哇——真是太棒的体验了！Ona 的团队真的非常热情周到，让人宾至如归。我们的服务员 Ruby 非常尽心尽力，确保我们所需的一切都得到满足，食物也完美无瑕。看得出来，这里的每个人都对自己的工作充满热情。这绝对是那种让人流连忘返的地方！ （原文） Wow — what a great experience! The team at Ona really knows how to make you feel at home. Our server Ruby went above and beyond to make sure we had everything we needed, and the food was just perfect. You can tell everyone here cares about what they do. It’s definitely one of those places that makes you want to come back again and again!

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我对Ona赞不绝口！服务非常棒，但最让我印象深刻的是Ruby的友好和细心。她让我全程都感到舒适自在，备受呵护。如今，真正关心顾客的商家实在难得，但他们绝对是其中之一。我一定会再次光顾，也会推荐给我的朋友和家人。 （原文） ⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Ona! The service was excellent, but what really stood out was how friendly and attentive Ruby was . She made me feel comfortable and taken care of the entire time. It’s rare these days to find people who genuinely care about their customers, but they absolutely do. I’ll definitely be coming back and recommending them to friends and family.

（由 Google 翻译）我要衷心感谢Vidal在我入住期间提供的卓越服务。从我抵达的那一刻起，Vidal就一直细心周到、专业专业，并真诚热情地接待我。他竭尽全力确保我的入住和住宿过程轻松无忧。 最让我印象深刻的是Vidal对当地环境的深入了解——他给出了很棒的推荐，并花时间确保我了解了附近所有值得一去的景点和餐厅。像他这样真正乐于帮助客人的人实属难得。 Vidal完美地诠释了万豪品牌的精髓——友好、可靠、追求卓越。正因为他，我的入住体验才有了完美的开端。 （原文） I want to give a huge thank you to Vidal for providing such outstanding service during my stay. From the moment I arrived, Vidal was attentive, professional, and genuinely welcoming. He went out of his way to make sure everything about my check-in and stay was easy and stress-free. What stood out most was Vidal’s deep knowledge of the area—he had great recommendations and took the time to make sure I knew all the best things to do and places to eat nearby. It’s rare to meet someone who truly enjoys helping guests the way he does. Vidal represents the Marriott brand perfectly—friendly, reliable, and committed to excellence. Because of him, my stay was off to a perfect start.

（由 Google 翻译）我们在辛格岛度过了非常愉快的时光。所有员工都非常出色。特别感谢我们的服务员奥娜·德文，以及前台经理伍德森和特里，他们帮我们安排了提前和延迟退房！我们非常感激。 （原文） Enjoyed our stay @ Singer Island. All of the staff was beyond excellent. Special shout out to our server @ Ona - Devin and the front desk management Woodson & Terry for arranging both early & late checkout! We appreciated it so much.

（由 Google 翻译）我最近入住这家万豪酒店期间，经历了几次严重的服务失误，严重影响了我们本应轻松愉快的入住体验。 尽管“请勿打扰”的标识清晰可见，客房服务人员还是在我和妻子正享受私密时光时闯入了我们的房间。维修人员也未经通知就进入了房间。此外，我们还接到了酒店多次打来的电话，这让我们感到既打扰又不必要。 我尝试与总经理沟通，但均未成功。入住期间，我多次尝试亲自联系，退房后也留下了语音留言，甚至在三天前也打过电话联系，但均未得到回复。这种缺乏回应的情况表明酒店对客人反馈的漠视令人担忧。 在泳池边，工作人员无视我们的求助请求。没有毛巾可用，我被告知需要等待5到10分钟，最后只能自己去另一个有毛巾的泳池区取。 代客泊车服务尤其令人失望。我的车因为启动器故障无法启动——这超出了他们的控制范围——但两天后我才收到通知。这迫使我花了一大笔钱聘请了一位周末上门维修的技工。更糟糕的是，这位代客泊车员竟然未经我的允许就试图帮我启动车。 尽管存在这些问题，酒店本身还是很漂亮的，与员工的几次互动也令人愉快。然而，整体体验远远达不到我对万豪品牌服务、尊重和诚信的期望。我真诚希望管理层能够认真对待这些问题，并解决沟通和宾客关怀方面的不足。 （原文） During my recent stay at this Marriott, I experienced several serious service failures that significantly impacted what should have been a relaxing visit. Despite having a "Do Not Disturb" sign clearly displayed, housekeeping entered our room while my wife and I were in the middle of a private moment. Maintenance also entered the room unannounced. On top of that, we received repeated calls from the hotel, which felt intrusive and unnecessary. Attempts to speak with the General Manager were unsuccessful. I tried multiple times in person during my stay, left a voicemail after checkout, and even followed up with a phone call three days ago—none of which have been returned. This lack of response suggests a concerning disregard for guest feedback. At the pool, staff ignored our requests for assistance. There were no towels available, and after being told to wait 5–10 minutes, I ended up retrieving towels myself from another pool area where they were stocked. The valet service was especially disappointing. My car wouldn’t start due to a faulty starter—something outside their control—but I wasn’t informed of the issue for two days. This forced me to hire a costly weekend mobile mechanic. Worse, the valet attempted to jump-start my car without my permission. Despite these issues, the property itself is beautiful, and a few staff interactions were pleasant. However, the overall experience fell far short of the standards of service, respect, and integrity I expect from the Marriott brand. I sincerely hope management takes these concerns seriously and addresses the gaps in communication and guest care.

（由 Google 翻译）主题：大使精英会员的反馈——基本服务缺失及缺乏精英会员应有的尊重 我是万豪大使精英会员，大部分时间都在出差。我同时也是其他旅行品牌（例如美联航1K）的顶级会员，我和我的员工都由我亲自选择住宿地点。我忠于万豪，是因为我期望获得一定程度的尊重、始终如一的服务和舒适的体验。然而，这次入住体验在几个基本方面都令人失望。 抵达及代客泊车体验 经过一整天的奔波，我晚上10:30左右抵达酒店。我把车停在代客泊车区，等了大约10-15分钟，却不见人影。我前面的一位客人直接把车停好就走了。最后，我不得不进到前台询问代客泊车服务；这才有人跑出来。 我选择代客泊车主要是为了方便，因为我第二天一早还要赶路，而且这次住宿费用由公司承担。相反，这却成了漫长旅途结束后不必要的延误——这与代客泊车服务应有的服务内容完全背道而驰。 入住及大使会员待遇 办理入住时，我预订的是一间标准大床房。作为大使精英会员，我习惯于在有空房时被主动考虑升级。贵酒店的团队成员每天都会收到入住名单，大使级别的客人会在系统中被明确标记。我不得不询问“作为大使会员，我是否符合升级条件？”，这说明要么流程没有得到遵守，要么就是被忽略了。 这种互动彻底改变了宾客体验：我本应感受到忠诚的认可和赞赏，却感觉自己像是在乞求额外待遇，或者给员工增加工作量。这绝不是精英会员待遇应有的样子。 最终，我被安排入住了一间空间更大的套房，对此我表示感谢，但整个流程的执行仍然差强人意。 房间状况及清洁度 当我拉开窗帘时，映入眼帘的竟然是水泥停车场，一些小蜥蜴（蝾螈/壁虎）从窗帘后面爬了出来。我知道这里是佛罗里达州，有些情况可能难以避免，但这确实加深了我对房间细节清洁的印象。 更令人担忧的是，经过一整天的飞行后，我的妻子在淋浴时发现地板上有短而卷曲的头发。这显然是基本的清洁疏忽，让人不禁质疑在我们入住前房间的清洁程度。 房间设施 房间内的冰箱空空如也。经过一整天的旅途，如果至少能找到一些基本用品，而无需下楼或离开酒店，那就方便多了。 ⸻ 总体印象 最令人失望的是，这些并非“小问题”，而是基本服务： • 及时的代客泊车服务 • 对精英会员的恰当认可（尤其是贵公司系统中明确标示的大使级会员） • 干净整洁、经过全面检查的客房 • 功能齐全、用品充足的便利设施 我选择万豪酒店，并引导我的团队入住万豪旗下酒店，是因为我希望这些基本服务能够得到妥善处理，我的忠诚度能够得到认可，而无需我主动要求。这次入住体验却感觉像是一系列本可避免的疏忽，要么是由于流程疏忽，要么就是纯粹的懒惰。 我希望贵公司能够重新审视你们的入住和登记流程——特别是如何识别并主动照顾大使级会员和其他精英会员——并加强客房清洁和前台服务。我原本希望继续向我的员工和同事推荐万豪酒店，但这样的经历让我难以做出这样的决定。 （原文） Subject: Feedback from an Ambassador Elite Guest – Missed Basics and Lack of Elite Recognition I am a Marriott Ambassador Elite member and spend most of my life on the road for work. I also hold top-tier status with other travel brands (e.g., United 1K), and I choose where both I and my employees stay. I’m loyal to Marriott because I expect a certain level of recognition, consistency, and comfort. Unfortunately, this stay fell short on several basic fronts. Arrival & Valet Experience I arrived at the hotel around 10:30 p.m. after a full day of travel. I pulled into the valet area and waited about 10–15 minutes with no one in sight. Another guest in front of me had simply left his car and walked off. Eventually, I had to go inside to the front desk and ask where the valet was; only then did someone come running out. I chose valet specifically for convenience because I had an early morning and my company is paying for the stay. Instead, it became an unnecessary delay at the end of a long travel day—exactly the opposite of what valet is supposed to provide. Check-In & Ambassador Recognition At check-in, I had booked a standard king room. As an Ambassador Elite member, I’m accustomed to being proactively considered for an upgrade when available. Your team members have daily arrival lists, and Ambassador-level guests are clearly flagged in those systems. The fact that I had to ask, “As an Ambassador, am I eligible for an upgrade?” tells me that either the process was not followed or it was simply ignored. That interaction completely changes the guest experience: instead of feeling recognized and appreciated for loyalty, I’m put in the position of feeling like I’m begging for something extra or creating work for the associate. That is not how elite recognition should feel. I was ultimately placed in a suite with more space, which I appreciate, but the execution still missed the mark. Room Condition & Cleanliness When I opened the curtains, the view was directly onto a concrete parking lot, and small lizards (salamanders/geckos) came out from behind the curtains. I understand this is Florida and some of that may be hard to avoid, but it added to the impression that attention to detail in the room was lacking. More concerning, after a long day of flying, my wife used the shower and found short, curly hair on the floor. That’s a basic housekeeping failure and raises questions about how thoroughly the room was cleaned before our arrival. In-Room Amenities The in-room convenience fridge was completely empty. After a full travel day, it would have been helpful if at least basic items were available without needing to go back downstairs or off-property. ⸻ Overall Impression What’s most disappointing is that these aren’t “high-maintenance” complaints—they’re fundamentals: • Timely valet service • Proper elite recognition (especially for Ambassador-level guests clearly highlighted in your system) • A clean, properly inspected room • A functional, stocked convenience setup I choose Marriott and steer my team’s business to Marriott properties because I expect those basics to be handled and my loyalty to be acknowledged without me having to ask. This stay felt like a series of avoidable misses, driven either by lack of attention to process or simple laziness. I hope you’ll review your arrival and check-in procedures—especially how Ambassador and other elite guests are identified and proactively taken care of—and tighten up housekeeping and front-of-house execution. I would like to continue recommending Marriott to my employees and colleagues, but experiences like this make that decision more difficult.

（由 Google 翻译）位置不错，大堂也挺好。住了三晚，却从未享受过客房清洁服务。我们甚至主动询问客房服务员是否可以过来打扫一下，她的回答是：这里还有毛巾……床罩上有污渍。电视屏幕上一直播放着722房间客人的名字（我们住在726房间）。不推荐。 （原文） Good location and nice lobby. Stayed for three nights, never had any housekeeping service. Even asked the housekeeper if she could stop by , her answer: here are more towels... Stains on bed cover. TV kept broadcasting the name of the guest in room 722 (we were in room 726). Would not recommend.

（由 Google 翻译）前台的Logan Cassenti人超好，虽然我们到的有点早，但他还是帮我们顺利办理了入住。 这家酒店太棒了，所有员工都非常友好热情，服务也非常棒。 这里是西棕榈滩真正的隐秘宝藏，物超所值。 （原文） Logan Cassenti at the front desk was a super cool dude, helped us check in smoothly although we arrived too early. The property is fantastic, overall staff are very friendly and helpful and the services are excellent. A true hidden treasure in West Palm Beach that is worth every penny.

（由 Google 翻译）这家万豪酒店地理位置优越，但就这个价位来说，房间实在不怎么样。墙壁薄如纸，连小声说话都能听得一清二楚，而且浴室门也关不严。我喜欢万豪，但我住过价格低得多、条件好得多的酒店。 （原文） This Marriott is in a great location but for the price the rooms aren’t great. Paper thin walls-can hear even low conversations and the bathroom door doesn’t close properly. Love Marriott but have stayed in way nicer ones for a much lower rate.

（由 Google 翻译）酒店很棒，员工服务也非常好。但是感觉他们会在各种费用上斤斤计较，比如停车费、WiFi费等等……所以扣了一颗星。 （原文） Great hotel. Staff are amazing. Seem to nickel dime You with charges. Parking fee, WiFi fee etc…dropped a star for that.

（由 Google 翻译）这大概是我住过的最差的万豪酒店（不是斯普林菲尔德/费尔菲尔德等地的分店）。设施破旧不堪。水槽和淋浴排水慢得几乎无法使用。食物比平时更难吃，生啤也没气了。真不知道他们为什么还保留着万豪的品牌。前台服务态度很好，入住也很方便。酒店外面靠近火车站，有点吵。不过步行就能到很多地方，所以从地理位置上来说还算可以。 （原文） Probably worst “Marriott” hotel (Not Springfield/fairfield/etc) I’ve ever stayed in. Run down. Sink and shower drained so slow as to be barely usable. Food worse than usual and tap beer was flat. Not sure how or why they keep their name on it. Front desk was very nice, check in easy. Noisy outside from nearby train station. Could walk to stuff so location was okay in that regard.

（由 Google 翻译）这家酒店的服务太棒了！！！ 我到达时，Bill 的服务非常棒！！！他最后一刻帮我安排了房间！！！ Bistro 餐厅很棒！！！服务员都很棒！！！Kim 超级友好！！！ 我一定会推荐这家酒店！！！ （原文） Excellent service at this hotel!!! Bill was wonderful when I arrived!!! He was able to get me a room at the last minute!!! The Bistro was wonderful!!! Great waiters and waitresses!!! Kim was super friendly!!! I will recommend this hotel for sure!!!

（由 Google 翻译）在棕榈滩又住一晚了；The Colony 绝对是一处私密的休憩之所。酒店环境迷人、安静、令人放松。工作人员非常细心周到，竭尽全力让您有宾至如归的感觉。我们还探索了餐厅和咖啡厅。餐厅的菜单还不错，虽然没有什么惊艳之处，但绝对是用餐的好地方。饮品价格略高。 客房服务也很棒。 唯一的缺点是电梯。酒店有两部电梯，但只有一部正常使用。最后，The Colony 并不适合儿童入住，他们也没有宣传这一点。它被设计成一个成人休憩之所。 （原文） Another overnight stay in Palm Beach; The Colony is certainly an intimate retreat. The property is very charming, quiet and relaxing. The staff are very attentive and do their best to make you feel at home. We also had a chance to explore the restaurant as well as the coffee shop. The former has a decent menu, nothing that will wow you but a great place to eat. Drink prices are a touch high. Room service was also very good. The only negative was the elevator. There are two and only one was functional. Lastly, The Colony is not kid friendly, nor do they claim to be. It is designed to be an adult retreat.

（由 Google 翻译）我们在科罗尼酒店的住宿体验完全超出预期。从设计、香氛到音乐、服务和氛围，每一个细节都经过精心打造，浑然一体。酒店团队热情真诚，餐饮品质卓越，整个酒店既精致优雅又温馨舒适。从大堂到Swifty's餐厅，再到泳池，每个空间都体现了对细节的极致追求，营造出既经典永恒又独具棕榈滩特色的体验。真是太棒了！我一定会再次光临。 （原文） Our stay at The Colony completely exceeded expectations. Every detail felt intentional and beautifully cohesive from the design and scent to the music, service, and atmosphere. The team was warm and genuine, the food and beverage were outstanding, and the entire property felt refined yet inviting. The attention to detail in every space from the lobby to Swifty’s and to the pool creates an experience that’s both timeless and distinctly Palm Beach. Truly exceptional. I’ll absolutely be back.

（由 Google 翻译）殖民地酒店 (The Colony Hotel) 是棕榈滩岛备受欢迎的标志性酒店。有人会说，殖民地酒店不仅仅是一个住宿之所，更是一次棕榈滩体验之旅。 这家复古别致的酒店以粉彩粉刷，于 1947 年开业，充满魅力和历史感。酒店拥有 89 间客房，包括 16 间套房和设计师别墅。工作人员热情友好，乐于助人。 大堂设有现场音乐表演，是聚会的理想场所。酒店设有餐厅、酒廊、商店、水疗中心以及备受欢迎的海滩瑜伽。 您是否会带着您的宠物一起旅行？如果是，殖民地酒店对宠物非常友好，提供狗窝、狗碗和零食。这真是太棒了。 酒店有两个泳池，每个泳池都配有小屋和“服务员服务”。主题泳池派对精彩纷呈。 露台上有很多有趣的活动，从白天的宾果游戏到晚上的琐事问答，都非常有趣。海滩提供“海滩管家服务”，提供从小吃和食物到沙滩椅、遮阳伞等的搭建和拆卸等各种服务。 停车可能比较困难，酒店鼓励客人使用“代客泊车”服务。 所以，如果您在城里，我绝对推荐您参观佛罗里达州棕榈滩这个充满奇思妙想的地标。 （原文） The Colony Hotel is a beloved Palm Beach Staple located on Palm Beach Island. Some people will say that The Colony is more than a place to stay – it is a Palm Beach Experience. This Retro-Chic Hotel painted in Pink Pastels opened in 1947 and is full of Charm and History. The hotel has a combination of 89 rooms including 16 suites and Designer Villas. The staff is very accommodating and friendly. The Lobby has Live Music where everyone gathers. The Hotel features a restaurant, lounge, shops, a Spa along with Beach Yoga that is extremely popular. Do you travel with your four-legged companions? If so the Colony Hotel is exceptionally pet-friendly providing doggie beds, bowls and treats. It’s pretty cool. There are Two Pools each with Cabanas and “Waiter Service”. The Themed Pool Parties are a blast. On the patio there is an array of Fun things to do from Bingo during the Day to Trivia at Night which is a lot of fun. The beach has “Beach Butler Service” providing everything from snacks and foods to the Set-Up and Break-Down of Beach Chairs, Umbrellas and so forth. Parking can be difficult, and the Hotel does encourage guests to use “Valet Parking”. So if in town, I definitely recommend visiting this whimsical icon of Palm Beach Florida.

（由 Google 翻译）刚去了这家可爱的小咖啡馆。坐在外面，点了一杯蛋白奶昔/甜甜圈，算是所谓的“均衡饮食”。🤪 我女儿点了个松饼和咖啡。店员服务很棒，食物和饮品都很美味。强烈推荐。 （原文） Just went into the cute little cafe. Sat outside and had a protein smoothie/ doughnut. What its called balance. 🤪 my daughter had a muffin and coffee. The staff was excellent and food/ drinks yummy. Highly recommend.

（由 Google 翻译）本月初，我和妻子、女儿在这里度过了一段美好的时光。所有工作人员都很棒，服务周到，而且非常热情好客。地理位置优越，步行即可到达沃斯大道，那里有商店和餐厅。步行几分钟即可到达海滩。工作人员甚至可以开车送您到那里，那里有他们自己的私人区域，配有椅子和遮阳伞供您使用，这些都包含在我们的住宿费中。泳池/餐厅区域维护得很好，非常令人放松。我们推荐您入住这里，远离尘嚣，享受一段低调而轻松的时光。如果您想去市区，比如西棕榈滩，乘坐Uber或Lyft很快就能到达。 （原文） Wife, Daughter, & I had a fantastic stay earlier this month. The whole staff was wonderful, attentive, & very accommodating. The location is perfect, you can walk to the Worth Avenue for shopping & restaurants. Beach access is a few minutes walk. The staff can even drive you there with their own private area with chairs & umbrellas to use which is included with our stay. Pool / restaurant area is very well kept, very relaxing. We recommend staying here to get away & have a nice low key, relaxing time. And if you want to go into the city, West Palm Beach, a quick Uber/Lyft ride will do.

（由 Google 翻译）在科洛尼度过了一段难忘的时光！和闺蜜们从迈阿密海滩过来过周末。升级到别墅，太值了！别墅非常棒。最棒的是氛围和服务。科洛尼团队热情友好，真是太棒了。真是一段美好的时光！打算把它变成一年一度的传统！ （原文） Had an unforgettable time at Colony! Came up from Miami Beach for the weekend with girlfriends. Upgraded to a Villa, so worth it! Villas were fantastic. Best part was the ambiance and the service. The Colony team was incredibly welcoming and friendly. What a wonderful time! Plan to make it an annual tradition!

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 棕榈滩的瑰宝！ 科洛尼酒店 (The Colony Hotel) 宛如仙境。从抵达的那一刻起，我们就被魅力、优雅和经典棕榈滩奢华的氛围所包围。我们享用的鸡尾酒与周围的环境一样精致——精心调制，服务周到。酒店的氛围无与伦比：俏皮又不失精致，帝家丽 (De Gournay) 定制壁纸更是艺术品。这家精品酒店的每一个角落都如同精心打造的梦幻般。科洛尼酒店不仅仅是一家酒店，更是一次难忘的体验。迫不及待地想再次光临！ （原文） ⭐️⭐️⭐️⭐️⭐️ An Absolute Palm Beach Gem! The Colony Hotel is pure magic. From the moment we arrived, we were enveloped in an atmosphere of charm, elegance, and classic Palm Beach luxury. We enjoyed cocktails that were just as exquisite as the surroundings—thoughtfully crafted and served with flair. The ambiance is unmatched: playful yet refined, with custom De Gournay wallpaper that’s truly a work of art. Every corner of this boutique beauty feels like a curated dream. The Colony is more than a hotel—it’s an experience. Can’t wait to return!

（由 Google 翻译）八月中旬，我因参加会议入住了西棕榈滩希尔顿酒店，体验非常棒。入住过程非常顺利，工作人员友好专业。退房后他们甚至帮我保管行李，非常方便。 天气温暖，略有小雨，但总体来说景色优美，酒店位置也非常理想。我可以步行去海滩，不过他们也提供班车服务。酒店内的餐厅非常棒，整体氛围舒适宜人，让您拥有一段舒适愉快的住宿体验。无论您是来此商务出差还是休闲度假，都强烈推荐这家酒店！ （原文） I stayed at the Hilton West Palm Beach in mid-August for a conference and had a great experience. Check-in was smooth, and the staff were friendly and professional. They even held my luggage after checkout, which was really convenient. The weather was warm with a bit of rain, but overall beautiful, and the location was perfect. I was able to walk to the beach, though they also offer shuttle service if you prefer. The restaurants on-site were very good, and the overall atmosphere made for a comfortable and enjoyable stay. Highly recommend this hotel whether you’re in town for business or leisure!

（由 Google 翻译）地理位置优越，大堂也很漂亮。酒店主动提出给我升级到套房，我欣然接受，并要求入住泳池景观房。但最终并没有拿到泳池景观房，我想可能是分配房间时出了错。我已将此事告知前台。当时我已经收拾好行李，所以不想换房间，但还是想让他们了解一下情况。他们给了我一张25美元的代金券作为补偿。 我入住的套房还不错，只是有些地方需要稍加修缮，比如重新粉刷一下或者升级一下设施。不过我也不打算抱怨太多，因为我除了睡觉之外全程都在外面出差。而且酒店位置很安静，我很满意。 总的来说，地理位置很棒，房间如果能进行一些翻新就更好了。 （原文） Great location and nice lobby. Got offered an upgrade to a suite. I went ahead & did it, asked for a pool view. I did not get a pool view, I think there was a mistake when assigning my room. It was brought to the attention of the front desk staff. I was already unpacked & settled so I didn’t want to switch rooms but I just wanted to let them know the situation. The gave me a $25 voucher for the mistake. The suite I stayed in was nice, there were some parts of it that needed a little TLC, like a fresh paint of coat or some new upgrades. I’m not going to complain too much as I only stayed in the room to sleep as I was out the whole time for work. & it was in a quiet area which made me happy. Overall, great location, rooms could be improved with some updates.

（由 Google 翻译）这可不是普通的市中心希尔顿酒店。这是一家非常棒的酒店，管理一流，员工也都训练有素，精通待人处事。希尔顿品牌大使客房最近经过翻新，可以欣赏到美丽的城市景观。泳池区和户外酒吧与其他度假村一样棒。我在Galley餐厅用餐，体验非常棒。Chris为我定制了一杯无酒精鸡尾酒，简直太棒了。前台的Bambi值得特别表扬，他服务周到，无微不至。需要注意的是，我有时会预订姐妹酒店Canopy，但这家更适合商务人士。A+++++的体验。 （原文） This is not your average downtown Hilton. This is a fantastic property and superbly managed and staffed by people highly trained in the art of being. Brand Ambassador for Hilton Room was recently remodeled with a lovely view of the city. The pool area and outdoor bar is as nice as any resort. I ate at the Galley and I truly had a great experience. Chris made a custom mocktail for me, which was off the chain. Bambi at the front desk deserves a special shout out for going above and beyond. Note, I sometimes book at the Canopy, a sister property, but this is nicer for business people. A+++++ experience.

（由 Google 翻译）入住体验非常愉快，房间宽敞舒适，提供免费的Byredo洗浴用品。酒店设施一流，包括一个大型泳池，配备充足的日光浴躺椅，并提供乒乓球等游戏等活动。健身房对于酒店来说还不错，毛巾充足，器材和器械选择也不错，但数量有限。 酒店靠近市中心购物中心，这很不错。酒店提供前往海滩的班车服务，但我们没能体验到。 工作人员友好热情，尽管他们试图要求我们升级房间，升级后的房间和之前的房间一模一样，只是视野更好。 酒店没有自助停车服务，代客泊车费用为40-55美元。酒店设有一个名为Hisbiscus Garage的停车场，步行5分钟即可到达，过夜停车费用为22.29美元。 Galley餐厅很不错，但菜品选择有限，厨房晚上10点半就关门了。我强烈推荐金枪鱼玉米卷。 他们还安排了很多活动，但我们的入住时间与这些活动均不相符。 唯一不太满意的是，很多服务似乎都要收费，比如使用电话、停车，而且一半的躺椅都需要预订。 总的来说，我们住得很愉快。 （原文） Very enjoyable stay, lovely spacious rooms, with complimentary Byredo toiletries. Great facilities, including a big pool, with plenty of sunloungers and activities like table tennis and other games. The gym was decent for a hotel and had plenty of towels, and a nice but limited selection of equipment and machines. Location is close to city place shopping mall which is lovely, and hotel runs a shuttle service to the beach, although we did not get a chance to try this. Staff were friendly and nice, although they did try to charge us for an upgrade, which was going to be the exact same room, just with a better view. There is no self-parking option here, and the valet costs $40-55. There is a car park, called Hisbiscus garage, which is a 5 minute walk away which has overnight parking for $22.29. Galley restaurant was quite good, but limited food options and the kitchens close at 22:30. I would highly recommend the tuna tacos. They also had a lot of activities planned, however our stay didn’t coincide with any of them. The only really negative thing is that they seem to put a charge on a lot of things, such as trying to use the phone, the parking, and half the sunloungers are reservation only. Overall we really enjoyed our stay.

（由 Google 翻译）西棕榈滩希尔顿酒店四星评价 我最近入住了西棕榈滩希尔顿酒店，总体体验非常棒。酒店地理位置优越——从餐厅、购物中心到美丽的海滨，一切都近在咫尺。大堂明亮现代的设计，温馨宜人的氛围，瞬间营造出一种高端大气的氛围。酒店氛围高档而又轻松惬意，设有许多舒适的座椅，充满活力，让您在一天的忙碌之后轻松放松。 我的房间宽敞舒适，装饰高雅。床品柔软舒适，床单干净整洁，浴室设施齐全，配备高品质的洗浴用品。我尤其欣赏酒店宁静祥和的氛围，尽管酒店位于市中心。唯一的小缺点是一些家具，尤其是橱柜，需要更彻底地清洁——虽然这不算什么大问题，但还是值得一提。 除此之外，住宿体验非常棒。工作人员友好专业，酒店整体维护得非常好。我肯定会再次住在这里，并向所有想要在一个地方享受舒适、便利和时尚的西棕榈滩游客推荐这里。 （原文） 4-Star Review for Hilton West Palm Beach Hotel I recently stayed at the Hilton West Palm Beach and overall had a great experience. The hotel is in an ideal location — close to everything you could want, from restaurants and shopping to the beautiful waterfront. The lobby immediately sets the tone with its bright, modern design and welcoming atmosphere. It feels upscale yet relaxed, with plenty of comfortable seating and a lively energy that makes it easy to unwind after a day out. My room was spacious, comfortable, and tastefully decorated. The bed was plush, the linens fresh, and the bathroom well-appointed with quality amenities. I especially appreciated how quiet and peaceful it felt, even though the hotel is right in the heart of downtown. The only small downside was that some of the furniture, particularly the cabinets, could have used a more thorough cleaning — not a big deal, but noticeable enough to mention. Aside from that, the stay was wonderful. The staff were friendly and professional, and the property overall is very well maintained. I would definitely stay here again and recommend it to anyone visiting West Palm Beach who wants comfort, convenience, and style in one place.

（由 Google 翻译）在这里住了一晚，花了将近 300 美元，因为网上说的是一个价格，但还有额外的费用，包括度假费和代客停车费，每晚只需 55 美元，不包含在这些费用中。他们还会在你的卡上存入一笔押金，但你会拿回的。只是要做好准备，支付所有这些预订时未提及的隐藏费用，而且感觉从你的卡中扣除的金额比我们最初预期的要多得多。四星级的一个优点是酒店有交通巴士/汽车可以带你去任何你想去的地方，但希望它在晚上 9 点以后还有空位。房间很干净，但我的浴室没有通风口，所以很潮湿，需要很长时间才能干透。 （原文） stayed here for one night and cost almost $300 because online says one price but then there’s additional fees, including resort fees, and valet parking only $55 per night and not included in these fees. they also put a security deposit on your card but you do get that back. just be prepared for all these hidden fees that aren’t mentioned at booking and it feels overwhelming amt charged to your card then we you originally anticipated. a four star because a plus side was the hotel has it’s on transport bus/car to take you anywhere you want, wish it was available past 9pm though. rooms were clean but my bathroom didn’t have a vent so it got humid and took forever to dry out.

（由 Google 翻译）房间不错，就是空调声音太大了，我根本睡不着。除此之外，地理位置也很好，酒店也很漂亮，我们玩得很开心，在泳池边放松，听音乐，他们还提供一些好喝的饮品。如果不是因为空调，我肯定会给五星好评。 （原文） Nice room, but the air conditioning was so loud. I couldn’t get any sleep. Besides that it was a perfect location, the hotel was beautiful and we really enjoyed ourselves, relaxing by the pool, listening to music and they have some good drinks too. If it wasn’t for the air conditioning I would’ve gave it a five.

（由 Google 翻译）第一次来西棕榈滩，我爱这座城市，但这家酒店让我很失望。整个三楼闻起来就像被洪水淹没过一样，走廊里弥漫着一股令人作呕的潮湿气味，挥之不去。电梯迟迟不肯上，所以我有一半时间都放弃了，只能爬楼梯。 现在真正的问题是什么？客房服务。他们说每隔一天打扫一次，但我从周六住到周三，一直没人来。没有垃圾清理，没有干净的毛巾，什么都没有。 我并不期待每天都有特别的服务或铺得整整齐齐的床，但提供一些干净的毛巾和基本的清洁服务也不算过分。这只是常识。 我甚至还跟前台说了些什么，他们却置之不理，好像这没什么大不了的。最后我不得不自己下去拿卫生纸和毛巾。这些只是一些应该处理的基本问题。 西棕榈滩很棒，但在我看来，这家酒店不值得。省点心思，还是预订其他酒店吧。多花点钱，好好享受你的住宿！ （原文） First time in West Palm Beach and I loved the city, but this hotel not it. The whole 3rd floor smelled like there was a flood, and the hallways had this gross, damp smell that never went away. The elevator took forever, so half the time I just gave up and took the stairs. Now the real issue? Housekeeping. They said they clean every other day, but I stayed from Saturday to Wednesday and nobody ever came. No trash pickup, no fresh towels, nothing. I’m not expecting fancy service or a perfectly made bed every day but some fresh towels and basic cleaning isn’t too much to ask. It’s just common sense. I even said something at the front desk and they brushed it off like it wasn’t a big deal. I ended up having to go down myself to get toilet paper and towels. That’s just basic stuff that should be handled. West Palm Beach was great, but this hotel is not worth it in my opinion. Save yourself the stress and just book somewhere else. Pay a little more and actually enjoy your stay!

（由 Google 翻译）这是西棕榈滩最好的凯悦酒店之一，地理位置优越。过桥就能到棕榈滩。房间布局很有意思，浴室有点暴露在房间的其他部分，但我并不介意整体布局。我非常喜欢这家酒店附近步行范围内所有很棒的餐厅。我以后出差一定会再次入住这里。入住期间前台的服务也非常棒！ （原文） This is one of the nicer Hyatt Places, in a great location, within West Palm Beach. It's also a stone's throw to Palm Beach across the bridge. The room layout here is interesting as the bathroom is kind of exposed to the rest of the room but I don't mind the overall set-up. I do love all of the fantastic restaurants within walking distance from this property. I would definitely stay here again for business travel. The service at the front desk during my stay has been great too!

（由 Google 翻译）我们律师事务所最近在西棕榈滩/市中心的凯悦嘉轩酒店 (Hyatt Place, West Palm Beach/Downtown) 进行了为期三周的入住。凯悦的销售团队提供的卓越服务让我赞不绝口。销售总监 Michael Haysmer 和他的销售助理 Crystal Ramirez 让整个活动的筹备工作几乎毫不费力。接待由 12 位律师和工作人员组成的审判团队，并在异地审判中搭建作战室，这本身就是一项挑战。Michael 和他的团队从始至终都让一切安排得井井有条。 从我们抵达的那一刻起，团队就展现了非凡的客户服务——始终细致周到、反应迅速、热情友好。我们遇到的每一位员工都竭尽全力确保我们团队的舒适和周到照顾。他们积极的态度营造了一种宾至如归的氛围，让我们感觉不像是在酒店住宿，而更像是在异乡的家。 酒店本身也十分优美。最近重新装修的大堂明亮、现代且温馨，每次我们走进去都给人一种完美的感觉。我们的客房同样令人印象深刻，清新时尚，在我们入住期间始终保持着无可挑剔的整洁。会议室设施齐全，完全满足我们的需求，使我们的团队能够高效工作，不受干扰。 我们衷心感谢酒店在我们延长入住期间提供的热情款待和卓越服务。这家酒店及其出色的员工不仅让我们的长住体验愉快，更令我们留下了难忘的回忆。我们期待未来再次入住，并强烈推荐给所有寻求卓越服务和温馨氛围的宾客。 （原文） Our law firm recently completed an extended three-week stay at Hyatt Place, West Palm Beach/Downtown. I cannot say enough about the exceptional experience provided by Hyatt’s sales team. Director of Sales, Michael Haysmer and his sales assistant, Crystal Ramirez made planning the event almost effortless. Hosting a trial team of 12 attorneys and staff and setting up war rooms in an out-of-town trial can be a challenge. Michael and his team made everything effortless from start to finish. From the moment we arrived, the team demonstrated extraordinary customer service—consistently attentive, responsive, and genuinely welcoming. Every staff member we encountered went above and beyond to ensure our group was comfortable and well taken care of. Their positive attitude created an environment that felt less like a hotel stay and more like a home away from home. The hotel itself is beautiful. The recently redecorated lobby is bright, modern, and inviting, setting the perfect tone each time we walked in. Our guest rooms were equally impressive, fresh, stylish, and impeccably maintained throughout our stay. The meeting rooms were well-equipped and ideal for our needs, allowing our team to work efficiently without interruption. We truly appreciate the hospitality and the outstanding service provided during our extended visit. This hotel and its remarkable staff made our long stay not only pleasant but memorable. We look forward to returning in the future and highly recommend it to anyone seeking exceptional service, and a welcoming atmosphere.

（由 Google 翻译）我在西棕榈滩凯悦嘉轩酒店度过了一段美好的时光！从抵达的那一刻起，酒店经理Cletus就让我感受到宾至如归的热情接待和真正的尊贵，我是一位凯悦环球会员（这也是我如此钟爱凯悦品牌的众多原因之一——他们的客户服务始终卓越非凡！）。 前台的Djully也非常友善热情——她竭尽全力让我的入住过程顺利愉快。酒店地理位置优越——步行即可轻松抵达岛上和西棕榈滩市中心的众多一流餐厅，方便您探索周边地区。 房间干净、宽敞、舒适，配备了您放松身心所需的一切。总而言之，我强烈推荐西棕榈滩凯悦嘉轩酒店给所有来这里度假的人。我已经迫不及待地想再次入住了！ （原文） I had such a wonderful experience at the Hyatt Place West Palm Beach! From the moment I arrived, Cletus, the Manager, made me feel so welcomed and truly valued as a Hyatt Globalist (one of the many reasons I absolutely love the Hyatt brand — the customer service is always exceptional!). Djully, at the front desk, was also incredibly kind and warm — she went above and beyond to make my check-in smooth and pleasant. The hotel’s location is perfect — an easy walk to great restaurants both on the island and in downtown West Palm Beach, making it so convenient for exploring. The rooms are clean, spacious, and comfortable, with everything you need for a relaxing stay. Overall, I would highly recommend Hyatt Place West Palm Beach to anyone visiting the area. I’m already looking forward to my next stay!

（由 Google 翻译）酒店太棒了！升级到了宽敞的套房，早餐也很美味。前台服务超级棒，甚至还联系了客房服务帮我找到了房间里丢失的外套（给了不少小费）。绝对满分10/10！凯悦应该为拥有这样一家酒店而感到自豪。 （原文） Amazing hotel. Upgraded to a spacious suite, breakfast was delicious. Front desk was super nice and even worked with housekeeping to help find a lost jacket in room (tipped greatly). Solid 10/10 and Hyatt should be proud of having this place as their brand.

（由 Google 翻译）享受快捷品质，却要支付行政价格。 我预订的是特大床房，办理入住时他们却试图安排我住双人房，还谎称没有空房。最终，尽管我入住时显示“已售罄”，他们却神奇地找到了一间特大床房。 客房清洁服务必须在办理入住时提出，否则他们不会每天打扫房间。我早上提出要求，前台说可以安排，但到了下午4点房间还没打扫，他们就以我没有在办理入住时提出要求为由推卸责任，说我不会享受客房清洁服务。经理态度极其冷漠。最后，我花了20美元请一位客房清洁员帮我打扫了房间，她人很好。 棕榈滩的酒店房间在旺季价格不菲，但这家酒店每晚400美元，却低于标准。 （原文） Express quality with Executive pricing. I reserved a king room and they tried at check-in to place me in a double room and lied that no rooms available. Eventually they had a king room magically available although they were “Sold Out” when I checked in. House keeping needs to be requested at check-in or else they won’t clean your room daily. I asked in the morning and the front desk said they could accommodate, and when the room wasn’t cleaned by 4pm they hid behind a policy that since i didn’t request at check-in I wouldn’t get any room cleaning. The manager was super dismissive. I found and paid a housekeeping person $20 for her to clean my room and she was very nice. In Palm Beach hotel rooms in season are expensive, but for $400/night this is below standards.

（由 Google 翻译）西棕榈滩凯悦酒店地理位置优越，非常适合游客入住，步行15分钟即可到达布莱特莱恩轻轨站或城市广场，前往棕榈滩的弗拉格勒博物馆也只需约30分钟。房间本身宽敞、设计精良且舒适，只是床单有些粗糙，而且开始起球。遗憾的是，墙壁和门都很薄，我能听到所有客人的谈话，甚至包括深夜返回房间的客人。电梯也慢得令人难以忍受，而且噪音很大。早餐还算可以，但没什么特别之处，也没有像广告里宣传的那样提供燕麦粥配浆果（而这些燕麦粥也是在慢吞吞的电梯里提供的）。值得一提的是，酒店大堂温馨宜人，员工也真诚友好，乐于助人。 （原文） The Hyatt West Palm Beach is in a good location for tourists, just a 15-minute walk from the Brightline Station or CityPlace and about 30 minutes to the Flagler Museum in Palm Beach. The room itself was large, well-designed, and comfortable, though the bed sheets were scratchy and starting to pill. Unfortunately, the walls and doors are very thin; I heard every conversation and every guest returning to their rooms late at night. The elevators were painfully slow and noisy, too. Breakfast was adequate but nothing special with no oatmeal with berries as advertised in those same slow elevators. On the plus side, the lobby was welcoming, and the staff were genuinely friendly and helpful.

（由 Google 翻译）巴西庭院酒店 (Brazilian Court) 具备棕榈滩经典酒店的所有特质——但遗憾的是，它却像一座停留在过去的遗迹，亟需焕然一新，无论是外观还是理念。从我们踏入酒店的那一刻起，一股浓重的霉味就表明，这些过期的翻新并非仅仅是表面功夫，而是至关重要的。酒店的整体美感，或许曾经魅力非凡，如今却显得陈旧乏味。 然而，更令人担忧的是，这家酒店似乎仍在固守着过时的奢华理念。客房服务员身着传统制服——而且是礼服——令人感到意外和不适。在如今的酒店业格局中，舒适性、实用性和对员工的尊重应该优先于那些根植于怀旧情怀的外表。 在酒店用餐体验不错，食物质量总体令人满意。然而，每张账单上自动加收20%的小费却让人感到不快。虽然我们总是乐意为优质服务慷慨地支付小费，但这种强制性的服务费意味着员工可能没有获得公平的报酬——这一问题会损害整体的用餐体验。 酒店内的精品店本可以成为酒店品牌的活力延伸，但却感觉像是事后诸葛亮——完全没有得到充分利用，错失了一次轻松的创收机会。 尽管存在这些不足，但酒店仍然有一个始终如一的亮点：员工。从前台到行李服务，每一次互动都体现出真正的专业精神和热情。显然，团队训练有素，并致力于提高客人满意度，即使基础设施和业主的愿景未能跟上。 如果在现代化方面投入足够的资金——无论是在设计还是在理念上——这家酒店将会更加出色。我们只能希望改变能尽快到来。 （原文） The Brazilian Court has all the makings of a Palm Beach classic—but sadly, it feels like a relic stuck in the past, in need of both a physical and philosophical refresh. From the moment we walked in, a strong odor of mold suggested that overdue renovations aren't just cosmetic—they're essential. The aesthetic throughout the hotel, while perhaps once charming, now feels dated and tired. More concerning, however, is the sense that this property is clinging to an outdated ideal of luxury. The sight of housekeepers dressed in traditional uniforms—dresses, no less—was surprising and uncomfortable. In today’s hospitality landscape, comfort, functionality, and respect for the staff should be prioritized over appearance rooted in nostalgia. Dining at the hotel was good, and the quality of the food was generally satisfying. However, the automatic 20% gratuity added to every bill left a sour note. While we’re always happy to tip generously for good service, a mandatory service charge of this kind suggests that staff may not be receiving fair wages—a concern that undermines the overall dining experience. The boutique on property, which could have been a vibrant extension of the hotel’s brand, instead felt like an afterthought—completely underutilized and missing an easy revenue opportunity. Despite these shortcomings, there was one bright and consistent highlight: the staff. Every interaction—from the front desk to bell service—reflected true professionalism and warmth. It’s clear the team is well-trained and deeply committed to guest satisfaction, even if the infrastructure and ownership vision haven’t kept pace. This hotel could be remarkable with the right investment in modernization—both in design and mindset. One can only hope that change comes soon.

（由 Google 翻译）我们在这家BCH精品酒店度过了一段美好的时光。所有员工都让我们的住宿体验难忘。我们步行即可到达餐厅、海滩和商店……地理位置优越，一切都近在咫尺。房间宽敞干净，床也很舒服。泳池边的食物很棒，泳池椅也很舒适。再次感谢所有员工（前台、代客泊车、行李员、客房服务、HSK……）的无微不至的服务。我们强烈推荐这家BCH酒店。 （原文） We had a fantastic time at this hotel/boutique BCH. The all staff made our stay memorable. We walked to the restaurants, to the beach, shops... love the location, so close to everything. The room was spacious, clean and our bed so comfortable. The food at the pool was superb and as well the pool chairs were cozy. Thank you once more the all staff (reception, valet, bellman, room service, HSK....) for going above and beyond. We highly recommend this hotel BCH.

（由 Google 翻译）我最近入住了巴西庭院酒店 (The Brazil Court Hotel)，总体体验非常棒。酒店整体服务非常出色，从客房到公共区域，一切都干净整洁。 泳池区是一大亮点：宁静祥和，维护得也很好，是放松身心的理想场所。然而，泳池工作人员的服务本来可以更周到一些。他们从未提供菜单，也没有主动询问我们，这感觉与酒店高水平的服务有些不符。 我们在酒店餐厅用餐，氛围很棒。但有一点小小不便：周五晚上的菜单上有我们很期待的三道菜套餐，结果被告知周五没有供应。这有点令人失望，而且我觉得如果当天没有供应，菜单上还会有这道菜，这很奇怪。 积极的一面是，我们非常享受这次游艇之旅，并且充分利用了酒店的房车服务，这为我们的住宿增添了额外的便利和舒适。 总而言之，巴西庭院酒店 (The Brazil Court Hotel) 提供了奢华而轻松的体验，只有几个地方需要改进。我肯定会考虑再次入住。 （原文） I recently stayed at The Brazilian Court Hotel and had a wonderful experience overall. The service throughout the property was excellent, and everything—from the rooms to the common areas—was impeccably clean. The pool area was a highlight: peaceful, beautifully maintained, and a perfect place to unwind. However, the pool staff could have been more attentive. We were never offered menus or checked on, which felt a bit out of sync with the otherwise high level of service. We dined at the hotel restaurant, which has a lovely ambiance. One small point of confusion: the Friday evening menu featured a three-course meal we were excited to try, only to be told it wasn’t actually available on Fridays. It was a bit disappointing, and I found it odd that it remained on the menu if not offered that day. On the positive side, we thoroughly enjoyed the yacht outing and made good use of the house car service, which added an extra level of convenience and comfort to our stay. All in all, The Brazilian Court Hotel offers a luxurious and relaxing experience with just a couple of areas for improvement. I’d definitely consider staying again.

（由 Google 翻译）服务和位置都一流。这栋西班牙别墅位于棕榈滩中心地带，地理位置绝佳。Meghan 办理入住时非常热情友好，而且免费乘坐 BC One 游船也是这次旅行的一大亮点。谢谢，我们还会再来的。 （原文） The service and location were top notch. A perfectly situated Spanish gem in the middle of Palm Beach. Meghan was so nice and welcoming at check in and the complimentary ride on the BC one boat was a trip highlight. Thank you & we will be back.

（由 Google 翻译）我们在棕榈滩的巴西庭院酒店 (Brazilian Court Hotel) 住了四晚。酒店网站上宣传其中一晚“免费”，但价格缺乏透明度。我们的房间标价为每晚 476 美元（税费前）。收到账单后，我们发现“免费一晚”实际上是我们预订日期四晚的平均价格（599 美元到 699 美元）。换句话说，你实际上并没有得到真正的免费一晚，只是在整个住宿期间分摊的折扣。价格透明化至关重要。 这家酒店的亮点绝对是员工。他们热情周到，真心实意地营造出宾至如归的感觉。酒店建筑本身充满魅力和历史，但随着时间推移，也难免显得有些老旧，毕竟它已有近百年的历史。房间很大，但略显陈旧，绝对谈不上豪华。 一些吸引我们入住的设施令人失望。广告中宣传的游船服务最终未能成行，因为船正在维修，尽管酒店事先并未透露这一点。酒吧正在施工，健身房就在街对面，所谓的水疗中心也差强人意。泳池很小，按摩浴缸实际上就是个浴缸。 至于餐饮，虽然餐厅以Daniel Boulud的名字命名，但菜品虽然新鲜，却缺乏深度和风味。 如果您点客房送餐服务，请注意，酒店会自动收取服务费、送餐费和20%的小费。客房送餐服务同样需要送餐费。请好好想想。 总而言之，如果没有这里出色的团队，这家酒店几乎寸步难行。员工值得我们给予最大的关怀和认可，因为他们成就了这家酒店的与众不同。没有他们，酒店也没什么值得推荐的。 （原文） We stayed at the Brazilian Court Hotel in Palm Beach for four nights. One of the nights was advertised as “free” on their website but the pricing lacks transparency. Our room was listed at $476 per night (before taxes and fees). When we received the bill, we saw that the “free night” was actually just averaged out over the four nights at a higher rate for the dates we booked ($599–$699). In other words, you’re not truly getting a free night — just a discount spread across your stay. Transparency here would go a long way. The highlight of the hotel is absolutely the staff. They are warm, attentive, and genuinely make the property feel welcoming. The building itself has charm and history, but it does show its age as it approaches 100 years old. Rooms are large but dated, and definitely not luxurious. Several amenities that drew us in were disappointing. The boat ride that was advertised never happened because the boat was under maintenance, though this wasn’t disclosed upfront. The bar was under construction, the gym was across the street, and the so-called spa left much to be desired. The pool is very small, and the jacuzzi is essentially just a bathtub. As for dining, while the restaurant carries Daniel Boulud’s name, the food, though fresh, lacked depth and flavor. If you order room service, note that there’s a service fee, a delivery fee, and a 20% gratuity automatically added. Again there’s a delivery fee for room service. Let that sink in. Overall, if it weren’t for the incredible team who work here, the hotel would have little to stand on. The staff deserve the utmost care and recognition, because they are what make this property special. Without them, there isn’t much else to recommend.

（由 Google 翻译）这家酒店被低估了。这完全是一次五星级的体验。每位员工都很棒。真的……每个人。Meghan，你真是太乐于助人了。Curtis，你让我们的晚餐显得格外精致诱人。Andy，完美地平衡了专业与务实。我们的客房清洁阿姨（抱歉我没记住她的名字）非常亲切友好，她涂着红色唇膏，笑容灿烂夺目。还有我们的游艇船员……厨师之吻！当然，也包括开车送我们去游艇和回来的那个人。我对员工赞不绝口，也对自己没记住每个人的名字感到很失望，因为我们在这里遇到了一些值得感谢的人。我丈夫甚至还玩了个游戏，想抢在门房/代客泊车员之前帮我打开大堂的门，但最后比分是12比4，他好像输给了他们，哈哈。 其他方面： 建筑历史保存完好。房间干净宽敞。周边环境迷人又安全。游泳池令人放松，营造出安静的氛围，而不是我们现在在大多数酒店看到的那种派对场景。 （也要感谢那里的鸡尾酒服务员，百香果汽水真是提神醒脑的绝佳选择！）。酒店的酒吧和餐厅都很美味，但为了多样化，您也可以轻松步行到该地区的其他餐厅（包括 buccans）。这家酒店既小又大，这是最好的方式。它拥有您在大酒店可能需要的所有服务：美发/美甲沙龙、水疗中心、餐厅/酒吧、游泳池、小型健身房（对不起，举重运动员，主要是有氧运动，还有一些哑铃）、房间 iPad 上的普拉提课程（不过我相信也可能有一个瑜伽馆）。然而，它的亲密感和个人风格让我想起了我曾经住在一家历史悠久的住宿加早餐旅馆，主人是一对可爱的老夫妇。还有，我多次遇到同一位很棒的客人，聊得轻松愉快，甚至忘记了彼此是陌生人，因为你们彼此都轻松地分享着彼此的世界（来自纽约的S、J和B🐕和我们一起共用了泳池和游艇……还有我的“绿色女神”推荐了Buccan……很高兴认识你们！）。这里几乎没有什么让人不爱上的地方，而且远离那些商业化酒店也让人感觉耳目一新。酒店没有过度渲染主题，我们真的感受到了那种在20世纪20年代末租住一家好酒店的热情好客和特色。我真的不想离开。 附言：对于预算有限的客人来说：这里很快就会涨价。虽然评级是四星，但如果在附近用餐/喝酒（包括酒店外的餐厅），价格（和服务）会达到五星。考虑到酒店的质量，所有价格都还算合理。而且，无论人数多少，酒店的餐厅账单都包含 20% 的小费，但他们绝非想偷偷摸摸，因为服务员总是会明确告知您小费已包含在内。这里没什么可抱怨的，但请做好经济准备，以轻松的心态来到这里，这样您就可以充分享受这次体验，作为回报，您还会很高兴地享受许多您意想不到的免费服务，比如岛上任何地方的游览，以及 2 小时的酒店美丽游艇之旅（- 提前预订。- 是的，最多 8 位客人共享。- 别担心，有足够的空间来找到您自己的座位）。 当然，带上一些现金，因为给你的管家、行李员或游艇船员一些小费总是一种表达感谢的好方式。 （原文） This hotel is underrated. It was a 5 star experience all around. Every single Staff member was amazing. Seriously .. everyone. Meghan you were so helpful. Curtis, you made our dinner feel extra fancy and inviting. Andy, the perfect balance of professional and down to earth. Our housekeeping lady (I'm so sorry I did not catch her name) was so sweet and joyful and her red lipstick and smile looked stunning on her. And then our yacht crew... Chef's kiss! And I'm including the guy who drove us to the boat and back. I can't say enough good things about the staff and am disappointed in myself for not remembering everyone's names bc we came across deserve to be acknowledged here. My husband even made it a game of trying to beat the door/valet guys to getting the lobby door for me but I think he lost to them with a final score of 12-4 lol. As for the rest of it: The building history is beautiful preserved. Rooms are clean and spacious. The neighborhood is charming and safe. The pool is relaxing, and caters to the quiet ambience, instead of the party scene we're getting tired of seeing at most hotels nowadays. (Shout out to our cocktail server there too, and that passionfruit soda was a PERFECT refresher!). Hotel bar and restaurant were delicious, but for variety, you can also easily walk to other restaurants in the area (including buccans) . The hotel felt both small and big at once, in the best ways. It has all the services you might want (or need) at a big hotel: hair/nail salon, spa, restaurant/bar, pool, a small gym (sorry power lifters , it's mostly cardio, and a few hand weights), Pilates classes on the room iPad (though I believe there may be a yoga studio too). Yet its intimacy and personal touch reminded me of when I once stayed at a historic bed and breakfast, hosted by a lovely older couple. So did running into the same wonderful guests multiple times and having the kind of small talk that makes you forget they're strangers bc you both just comfortably shared a little piece of your world with each other (S, J, and B 🐕from NY who shared the pool and the yacht with us... As well as my "green goddess" lady who recommended Buccan... it was a pleasure to meet you all!). There's very little to not fall in love with here, and it was refreshing to step away from the commercial hotels. Without them overdoing the theme, it really did feel like we got a taste of the hospitality and character one would've experienced renting a nice hotel in the late 1920s. I seriously wanted to never leave. Ps: fyi for those on a budget: this place can get pricey quick. Despite it being rated 4 stars, expect 5 star prices (and service) if dining/drinking in the area (including restaurants outside of the hotel). All the prices are fair considering the quality. And the hotel's restaurant tabs rightfully include a 20% tip regardless of your party size, but they are by no means trying to be sneaky as the servers are always transparent in letting you know it was included. Zero complaints here, but just be financially prepared to come here with a relaxed mindset so you can fully enjoy the experience, and in return you'll be happy to also enjoy many services that you weren't expecting to be complimentary, like a ride anywhere on the island, and a 2hr ride on the hotel's beautiful yacht (-reserve early. -yes, it is shared between up to 8 guests. -don't worry, there is enough space to find your own sitting area). And of course, bring some cash, bc a tip to your housekeeper, bellman, or yacht crew is always a nice way to say thank you.

（由 Google 翻译）很多房间都临街，非常吵闹。客房服务很慢，投诉也无人理睬。咖啡厅至少还不错。所以，可以来这里吃饭，但不要住这里。 （原文） Many rooms face the road so noisy. Room service slow, zero attendance to complaints. Cafe at least is decent. So eat here, don’t stay here

（由 Google 翻译）这可能是我见过的最好的动物园之一！我感觉自己走过的地方是为动物而非人类而建的。话虽如此，我们走过的地方树木繁茂，为人类建造的设施也非常漂亮，维护得很好（比如卫生间）。我们经过时，喂乌龟的人非常友善，回答了我所有关于乌龟的问题，甚至包括隔壁老虎的问题。 我们也很高兴能把袋子和可重复使用的杯子带进去。我们刚从游轮上下来，背着两个背包到处走，没地方放。 （原文） Probably one of the best zoos I have seen! I felt like I was walking through a place built for the animals instead of for human needs. That being said, there was plenty of tree cover as we walked through and what was built for humans was very nice and well-kept (like the bathrooms for example). The person who was feeding the tortoises when we came through was so kind and answered all of my questions about them and even about the tigers next door. We were also grateful to be able to bring our bags and reusable cups in. We had just come off a cruise and were carrying our two backpacks around with us with nowhere else to take them.

（由 Google 翻译）我们参观了棕榈滩动物园和动物保护协会，度过了一段美好的时光。动物们看起来都吃得很好，很健康，而且得到了精心的照顾。它们的栖息地宽敞茂盛，树木繁茂，自然元素丰富，让它们感觉就像在野外一样自由自在地漫步。看到人们对动物的健康和环境如此关注，真是太棒了。 我们非常享受探索和观赏这些美丽动物的每一刻。这是一次难忘而温暖的体验。强烈推荐给家庭、动物爱好者以及任何想要度过充满欢乐和探索之旅的人！ （原文） We visited the Palm Beach Zoo and Conservation Society and we had such a fantastic time. The animals all looked so well fed, healthy and lovingly cared for. Their habitats are spacious and lush with so many trees and natural elements that make it feel like they can roam freely just as they would in the wild. It was wonderful to see how much attention is given to their wellbeing and environment. We truly enjoyed every moment exploring and seeing the beautiful animals. A memorable and heartwarming experience. Highly recommend for families, animal lovers and anyone looking for a day filled with joy and discovery!

（由 Google 翻译）去动物园玩了一趟……真是太开心了！那天人不多，停车很方便而且免费。动物园的工作人员都非常友好，看得出来他们很喜欢自己的工作。动物园很漂亮，他们正在准备灯光秀，我们下次还会去看。 我们几乎看到了动物园里所有的动物，惊喜的是，动物的活动区域非常大，而且没有一只动物感到不适。 动物园干净整洁，环境优美。信息牌比我去过的任何其他动物园都好。 我们在动物园里吃了饭，味道也不错。不过，这次是第一次去，我们没有体验任何项目。 希望你们也能去玩得开心！ （原文） Took a trip to the Zoo... What a fun day it was. It was a slow day so parking was perfect and free, the Zoo staff were so friendly, you could tell they liked their job. The park is beautiful, and they were getting ready for Zoo lights, which we'll be going back too. We saw almost every animal that the zoo has to offer, was pleasantly surprised, that the areas for the animals were very large, none were in distress. The zoo grounds clean, neet, and beautiful. The information plaques, were better than any other zoo I've been to. We did eat there and that was also good. However we did not do any experiences on this the first trip. Hope you go and have a fun day also.

（由 Google 翻译）我女儿玩得很开心，那里有一个很棒的戏水池，孩子们可以在里面消暑。工作人员非常友好，乐于助人。我非常喜欢餐厅，食物非常棒。动物园有很多景点，尤其是你可以比在普通动物园更近距离地观察动物。我的建议是在线购票，这样可以避免排长队，还能省下几块钱。 （原文） My daughter had a great time, and there was a nice splash pad for the kids to cool off in. The employees were very friendly and helpful. I really enjoyed the restaurant; the food was excellent. The zoo offers a lot of attractions, especially since you can get a closer look at the animals than in a typical zoo. My advice is to buy your tickets online to avoid waiting in long lines and a few bucks cheaper.

（由 Google 翻译）我们非常喜欢这个动物园，昨天又一次体验了一番。这是我们第一次体验树懒体验——近距离观察树懒，甚至还能喂它，真是太棒了！围栏里活泼的狨猴更是锦上添花。非常感谢工作人员，尤其是Andrea N.，在事情没有按计划进行时，她迅速给予了我们帮助。每个人都非常友好和专业。我们迫不及待地想尽快回来见见更多的动物！ （原文） We absolutely love this zoo and had another great experience here yesterday. This was our first time doing the Sloth Experience - what an amazing thing to see a sloth up close and even get to feed it! The lively tamarins in the enclosure were an added bonus. A huge shout-out to the staff, especially Andrea N. who assisted us quickly when something didn't go as planned. Everyone was extremely friendly and professional. We can't wait to come back to meet more animals, soon!

（由 Google 翻译）很棒的动物园，有很多不同的动物可以观赏。所有动物都有很大的围栏，而且维护得很好。我最喜欢的是动物园中心的戏水区！夏天去那里再合适不过了。孩子们在去动物园其他地方之前可以先在这里消暑，这样他们就能玩得更久，看得更多！ （原文） Very nice zoo, a lot of different animals to see. All the animals have big enclosures and are very well maintained. My favorite thing was the splash area that is in the center of the zoo! Perfect during the summer time. Gives the kids a chance to cool off before heading to the other parts of the zoo, that way they last longer and get to see more!

（由 Google 翻译）这个动物园真是太有趣了，很高兴我们在这里停留。动物们都很棒，而且它们似乎都有很大的栖息地。考拉们都醒着，很活跃，看起来很有趣。这里有游乐区和戏水区，有很多适合孩子们玩的游乐设施。100%推荐去看看这个动物园。 （原文） This zoo was such a fun stop, glad we stopped here. The animals were amazing and they all seemed to have such large habitats. The Koalas were awake and active which was so fun to see. There's a play area and a splash area, lots of fun spots for kids. 100% recommend checking this zoo out

（由 Google 翻译）这里有太多可看可玩的地方。有很多餐馆、商店和散步的地方。很喜欢在这里闲逛。 （原文） So much to see and do. Many eateries, shopping and places to walk around. Love getting to hang out here.

（由 Google 翻译）这是我第一次来这里，我非常喜欢。这里氛围很好，有很多商店和餐馆。 （原文） It was my first visit and I loved the experience. The atmosphere is beautiful with so many shops and restaurants.

（由 Google 翻译）美丽的地方！我们真的很享受在街上散步，而且有很多美食可供选择。 （原文） Beautiful area! We really enjoyed walking the street and multiple food options.

（由 Google 翻译）喜欢这里很漂亮，这里有餐厅、剧院、咖啡馆、购物中心等。 （原文） Love it here is beautiful , they have restaurant, theater, cafe place, shopping etc..

（由 Google 翻译）一条不起眼的零售商店街（大多是低俗的酒吧、餐厅、大麻药房和冰淇淋店）。大约有5个街区长。你最好步行穿过CitySpace（罗斯玛丽广场），那里要漂亮得多。 （原文） Underwhelming strip of retail stores (mostly lowbrow bars, restaurants, cannibis dispensaries, and ice cream shops). Approx 5 blocks long. You are better off walking through CitySpace (Rosemary Square), which is much, much nicer.

（由 Google 翻译）在那里总是有很多乐趣...... （原文） Always have a lot of fun there...

（由 Google 翻译）有很多很棒的吃饭的地方和可以观看人们的地方。 （原文） Lots of great eating places and places to people watch.

（由 Google 翻译）西棕榈滩的诺顿艺术博物馆是一个绝佳的参观地点。馆内藏品精心策划，涵盖了众多跨越不同时代的艺术作品。我还喜欢博物馆外的艺术人物模型，它们提升了整体的参观体验，让博物馆感觉像一个活生生的画廊。博物馆门前的那棵老树不仅是一道亮丽的地标，还能提供一处宜人的树荫。工作人员也非常友善亲切，让我的参观体验更加愉快。博物馆里我最喜欢的部分是参观巴勃罗·毕加索的艺术作品和摄影展。如果你在附近，这里绝对是一个必游之地，我一定会再来的。 （原文） The Norton Museum of Art in West Palm Beach is a fantastic place to visit. The collection is well-curated, with a good amount of art pieces that span different eras. I also liked the art figures located outside, which adds to the overall experience and makes the museum feel like a living gallery. The old tree in front of the building is not only a great landmark but also provides a nice bit of shade. The employees were also very kind and approachable, which made my visit even more pleasant. My favorite part of the museum was getting to see the Pablo Picasso art and the photography exhibit. This is definitely a must-visit place if you are in the area, and I would absolutely go back again.

（由 Google 翻译）三星。这很公平！我们在阵亡将士纪念日那天参观，下午 3 点到的。我们坐了 2 个小时的三轨火车才到博物馆（包括 2 次优步），肚子饿了。我们饿了，所以一进去就买了票，老年人​​ 15 美元，成人 18 美元。总共 33 美元（不含税）。我们去了餐厅，那里空无一人。在关门之前，Micheal 很客气地把我们安排坐在我们旁边。谢谢 Micheal 的考虑，也谢谢 Austin 的服务和交谈。天黑后我们会回到博物馆听爵士乐😍。博物馆有 3 层。我的建议是上到 3 楼，然后往下走。离关门只有一个半小时了，我和妈妈一直在争论从哪里开始。Austin 打破了僵局，投票决定从顶层开始，然后往下走。顶楼和顶楼都比一楼小很多，所以为了节省时间，这样做很合理。 我们几乎完成了所有楼层，除了一楼的后部和花园。🫠🫠🫠。二月份在花园里演奏爵士乐似乎很有氛围，不知道十二月会不会有圣诞音乐？好好享受吧！ （原文） Three stars. That's fair! We visited on Memorial Day, and we came at 3 pm. We were hungry from a 2 hour ride on the trirail to get to the museum (including 2 ubers). We were hungry, so as soon as we bought our tickets inside, 15 for senior, 18 for adult. 33 total no taxes. We headed to the restaurant where it was empty. Graciously, we were seated by Micheal right before closing. Thanks, Micheal, for your consideration, and thank Austin for your service and conversation. We'll be back to the museum after dark for the jazz music 😍. The museum has 3 floors. My advice is to go up to the 3rd floor and work your way down. My mom and I were having a debate as to where to start with only an hour and a half before closing. Austin broke the tie with a vote for starting at the top and working our way down. Both top floors are much smaller than the 1st floor, so for time saving, it makes sense We practically finished all floors but the back of 1st floor and the garden. 🫠🫠🫠. Jazz in the garden for February seems like it could be a vibe, I wonder if they'll have Christmas music for December? Enjoy!

（由 Google 翻译）真是个绝佳的机会，可以花上一两个小时欣赏艺术，同时避开炎热的天气。这座博物馆共有三层（一层最大），展出了各种有趣的艺术品。它不仅有室内空间，还有一个小花园值得一看，里面有一些雕塑和漂亮的绿植。此外，这里还有一家咖啡馆/餐厅，看起来也很不错。工作人员友好随和，总的来说，我推荐这里，而且价格也很公道！ （原文） Such a lovely way to spend ~1-2 hours admiring art and escaping the heat. With 3 floors (1st floor being the largest) this museum boasts a variety of interesting art. Not only is it indoors but it also has a little garden worth checking out with some sculptures and pretty greenery. In addition, there’s a cafe/restaurant that seems quite lovely to dine in. Staff is friendly and easygoing, overall I’d recommend and pricing is fair!

（由 Google 翻译）诺顿艺术博物馆是西棕榈滩的瑰宝。建筑本身精美现代，引人入胜。合理的布局让参观者轻松便捷，不会感到匆忙或不知所措。 我尤其喜欢博物馆将常设展品与特别展览巧妙融合的方式，每次参观都感觉耳目一新，别具一格。户外雕塑花园是休息的宁静之所，如果您想吃点小吃或喝杯咖啡，咖啡馆也是不错的选择。 工作人员热情友好，知识渊博，让参观体验更加完美。无论您是当地人还是只是来这里参观，都绝对值得在这里留出几个小时。 （原文） The Norton Museum of Art is such a gem in West Palm Beach. The building itself is beautiful, modern, and very inviting. Layout makes it easy to explore without feeling rushed or overwhelmed. I especially liked how the museum mixes permanent pieces with special exhibitions, so every visit feels fresh and different. The outdoor sculpture garden is a peaceful spot to take a break, and the café is a nice bonus if you want a light bite or coffee. Staff members were welcoming and knowledgeable, which made the experience even better. It’s definitely worth setting aside a couple of hours here, whether you’re a local or just visiting the area.

（由 Google 翻译）参观了诺顿艺术博物馆的伦勃朗展——真正沉浸在光影交织的世界中。肖像画仿佛活了过来，每个眼神都充满故事和情感。出色的组织和氛围营造的灯光，让与大师的邂逅成为一次难忘的体验。我强烈推荐给所有古典绘画爱好者！ （原文） Visited the Rembrandt exhibition at the Norton Museum of Art — a true immersion into a world of light and shadow. The portraits seem to come alive, each gaze filled with story and emotion. Excellent organization and atmospheric lighting make the encounter with the master truly unforgettable. I highly recommend it to all lovers of classical painting!

（由 Google 翻译）20美元就能体验到很棒的体验！有很多很酷的艺术品可以欣赏，尺寸大，引人入胜。我强烈推荐在花园里多待一会儿，那里的景观郁郁葱葱。他们甚至还有一家规模不小的餐厅！三层楼的艺术和文化令人叹为观止。 （原文） For $20 it was a great experience! Lots of cool art to see, big and inviting I definitely recommend spending time in the gardens it’s filled with lushes landscaping. They even have a decent size restaurant there! 3 levels of amazing art and culture.

（由 Google 翻译）精美的艺术作品，环境优美。各种古典、现代和中国艺术作品（特展）精彩纷呈。 建议预留2至3小时参观所有展厅。 （原文） Beautiful art in a great setting. Nice variety of classics, modern and Chinese art (special exhibit) Plan for between 2 to 3 hours to visit all the rooms.

（由 Google 翻译）很棒的花园，种类繁多的花卉、蝴蝶、树木，还有许多绝佳的拍照地点。预计游览时间大约2-3小时。周日下午参观，无需提前购票。停车位充足。维护得很好！强烈推荐 （原文） Excellent garden with so manu varieties of flowers, butterflies, trees and many beautiful locations for a photo shoot. Would expect to spend like 2-3 hours. Visited on a sunday afternoon and didn’t need to buy the tickets in advance. Ample parking space. Its a well maintained place! Would surely recommend

（由 Google 翻译）我在Facebook上看到一则广告，就决定去看看。这个公园很宽敞，很漂亮。🥰 你可以在那里漫步几个小时，享受大自然的气息。我去的时候是周末，人很少，感觉很棒。这里很美，风景也很美。我想我一定会再来这个美妙的地方。 （原文） Увидела рекламу в Фейсбук и решила съездить) Парк довольно просторный и милый. 🥰 Можно пару часов спокойно прогуливаться и наслаждаться природой. Я была в выходной день и людей было очень мало, что очень порадовало. Красивое место, красивые декорации. Думаю, что обязательно приеду еще в это чудесное место.)

（由 Google 翻译）发现这个植物园，立刻就决定一定要去。种类繁多的植物、热带树木和整体景色都令人心旷神怡，令人心旷神怡。这里的工作人员对整个花园都精心照料，每一寸土地都能感受到这种氛围。我们甚至不知道这里可以野餐，所以我们一定会再次计划这次旅行。 （原文） Found this botanical garden and knew immediately that it was a must-visit. The variety of plants, tropical trees and overall scenery are all peacefully breathtaking. The staff here take meticulous care of the entire garden and it’s felt throughout every inch of this property. We didn’t even know that we could have a picnic here so we’ll definitely be planning another trip again.

（由 Google 翻译）花园的布局非常吸引人。这里风景优美，唯一的缺点是门票太贵了，相对于我们参观的展品和植物种类来说，我觉得有点贵。如果你在机场有时间，这里可能是最近能欣赏自然风光的选择。 （原文） The layout of the garden is very inviting. It's a beautiful place, the only objection is the entrance fee which I find too high for the exhibits and plant inventory we saw. If Yu have time to kill at the airport, this is probably the closest option to see some nature.

（由 Google 翻译）棕榈滩的芒特斯植物园真是美极了！🌿✨ 宛如一颗隐藏的宝石，拥有令人惊叹的植物、宁静的步道和轻松的氛围。一切都维护得井井有条，工作人员也很友好，是享受大自然的完美之地。五星好评！ （原文） Mounts Botanical Garden in Palm Beach is absolutely beautiful! 🌿✨ A true hidden gem with amazing plants, peaceful walking paths, and a relaxing atmosphere. Everything is so well-maintained, staff is friendly, and it’s a perfect place to enjoy nature. 5 stars!

（由 Google 翻译）我一直想去参观，结果没有让我失望。花园很漂亮，我很喜欢里面的动物雕塑和艺术品。花园也很漂亮，我们当然也喂了鱼。我们大约花了一个小时走完整个花园，我们是工作日去的，基本上整个花园都是我们自己的。 （原文） I've been wanting to visit for a while and did not disappoint. The garden was beautiful, really enjoyed the animal sculptures and art work throughout the place. The beautiful garden was also very nice and we definitely fed the fish. It took us about an hour to walk through the whole place, we went during the week and basically had the place to ourselves.

（由 Google 翻译）美丽的花园，有很多活动可以玩。包括一个迷宫，与其他花园相比，这是一个不错的改变。 如果要全价参观的话，花园有点小。我们是通过Groupon买的票。 （原文） Beatiful garden with lots to do. Including a maze which was a nice change from other gardens. It's a little small of u have to pay full price. We got our tickets off groupon.

（由 Google 翻译）我们在美丽的克拉维斯中心剧院度过了一个特别的夜晚，庆祝我们的结婚纪念日。这家剧院豪华典雅。工作人员非常友善热情，非常有礼貌地引导我们入座。传奇乐队海滩男孩的演出音质极佳。没错，他们现在年纪大了，但他们的音乐和舞台表现力依然令人叹为观止。 （原文） We had a truly special night celebrating our wedding anniversary at the beautiful Kravis Center, a luxurious and elegant theater. The staff was incredibly kind and helpful, guiding us to our seats with great courtesy. The sound quality was excellent for the legendary Beach Boys performance. Yes, they're older now, but their music and stage presence are still absolutely phenomenal.

（由 Google 翻译）去雷蒙德·F·克拉维斯表演艺术中心真是一次很棒的体验。首先要说的是，中心位于西棕榈滩，景色非常优美。中心本身非常干净、安全，工作人员非常专业，乐于助人。中心提供餐饮。此外，中心停车位充足，停车费用合理。昨晚我们去看了准将剧院的演出，玩得很开心。演出非常有趣，精彩绝伦，绝对值得一去。在克拉维斯表演艺术中心观看任何类型的演出都不会错，绝对物超所值。 （原文） It was such a great experience going to the Raymond F. Kravis Center for the performing arts. Let’s start by saying that the location of the center is located in West Palm Beach and is absolutely beautiful. The center itself is very clean very safe and the staff are very, very professional and very, very helpful. There is food and drinks for purchase available at the Center. Also there is plenty of parking with reasonable parking fees. We had such a great time last night where we went to go see the Commodore’s. It was so much fun. It was amazing and it was definitely worth going. You won’t go wrong seeing any type of performance at the Kravis center for the performing arts. It’s definitely worth it.

（由 Google 翻译）场地很棒，组织有序，服务热情友好，我们音乐会的音响效果也无可挑剔。不知道是不是个例，演出比预定时间晚了大约20分钟才开始。总的来说，整个体验非常愉快，令人难忘。 （原文） Un sito muy lindo, organizado con servicio amable, el sonido de nuestro concierto fue impecable. No sé si es habitual pero el show comenzó unos 20 minutos más tarde de lo programado, de resto toda la experiencia fue placentera e inolvidable.

（由 Google 翻译）一座美丽而庄重的音乐厅。演出和音乐会种类繁多，能满足各种口味。由于空调强劲，建议携带披肩或轻薄外套。 （原文） Красивый достойный концертный зал. Большой репертуар представлений шоу концертов на любой вкус. Рекомендация брать с собой палантин или любую легкую накидку, сильно работают в зале кондиционеры.

（由 Google 翻译）很棒的场地，工作人员非常出色，但引座员应该放松一点，我认为他们喜欢他们的。权限有点太大了。去看了埃尔顿·约翰纪念活动，这是我在那里看过的最好的演出，我已经去那里 20 年了 （原文） Fantastic venue, foh staff is phenomenal but the Usher's should relax a little bit I think they love their. Authority a little too much. Went to the Elton John tribute and it was the best show I've seen there and I've been going there for 20 years

（由 Google 翻译）我们去那里看了一场喜剧表演，看到了汤姆·塞古拉的表演，玩得很开心。一切都很近，所以如果你想真正体验一下这个场地，周围有很多酒吧和餐馆。这个地方确实有酒吧和一些小吃，但我建议去别的地方吃。 祝你玩得开心，享受这个场地！ （原文） Went there for a comedy show, we saw Tom Segura amd we really had a great time. Everything is really close so if you're going to really experience the venue, there's many bars and restaurants around. This place does have bars and some finger food but I'd eat elsewhere. Have fun and enjoy this venue!

（由 Google 翻译）我们偶然发现了一个免费的艺术节。真是社区的一大宝藏！这是让社区接触艺术的绝佳方式。剧院和节目都很棒。工作人员也很友好。我们一定会再来欣赏完整的演出。 （原文） We stumbled upon a free art festival here. What a community gem. Incredible way to expose the community to the arts. Beautiful theatres and programs. Friendly staff. Will definitely be back to enjoy full performances.

（由 Google 翻译）棕榈滩国际机场非常干净整洁，秩序井然，易于导航。工作人员热情友好，乐于助人，让旅途体验顺畅愉快。机场餐饮选择丰富，为每位旅客提供美味佳肴。总体而言，这是一个舒适宜人的机场。 （原文） Palm Beach International Airport is very clean, well-organized, and easy to navigate. The staff are friendly and helpful, making the travel experience smooth and pleasant. The food options are also great, with tasty choices for every traveler. A comfortable and enjoyable airport overall

（由 Google 翻译）啊，西棕榈滩……听起来像个美丽的世外桃源。这里如此富裕，按理说应该会有一个豪华的机场，毕竟房产税那么高。但你错了。机场还在建设中，也许将来会很棒。但现在，做好穿越回上世纪80年代的准备吧。停车位有限，航站楼也过时了。它与这座服务于高档海滨城市的格格不入。希望有一天，当一切完工后，它会变得非常出色。祈祷吧！ （原文） Aaaaah West Palm Beach.. sounds like a beautiful paradise. With the amount of wealth here you would expect a gorgeous airport based on those property taxes. Well you would be wrong. It’s all under construction and maybe in the future it will be awesome. But right now be prepared to take a journey to the 1980s. The parking is limited, the terminal is dated. It just doesn't fit the ritzy beach city it services. Hopefully one day when the construction is complete it will be something great. Fingers crossed.

（由 Google 翻译）棕榈滩国际机场无疑是我在佛罗里达州最喜欢的机场。它高效便捷，通行无阻，不会让人感到不知所措。工作人员友好热情，乐于助人，让整个旅行体验更加轻松惬意。我曾多次飞经这里，每次都对排队之短印象深刻。安检流程快捷，而且不会让人感到拥挤或混乱。 机场本身干净整洁，维护良好，弥漫着一种如今在机场中难得一见的宁静、近乎悠闲的氛围。租车中心位置便利，附近提供免费班车，方便前往。机场区域内还有一个手机等候区，距离机场仅五分钟路程，方便接载抵达的乘客。 棕榈滩国际机场 (PBI) 提供轻松无忧的旅行体验，堪称美国最佳机场之一。 （原文） Palm Beach International Airport is hands down my favorite airport in Florida. It’s an efficient and easy-to-navigate airport that never feels overwhelming. The staff are friendly and helpful, which makes the whole travel experience feel more relaxed. I’ve flown through here several times, and I’m always impressed by how short the lines are. Security moves quickly, and it never feels crowded or chaotic. The airport itself is clean, well-kept, and has a calm, almost laid-back vibe that’s rare in airports these days. The rental car centers are conveniently located nearby, with free shuttles provided for easy access. There’s also a cell phone waiting lot just five minutes away in the airport area, which makes picking up arriving passengers a breeze. PBI offers stress-free traveling and is truly among one of the best U.S. airports.

（由 Google 翻译）我喜欢从这个机场出发。这里不像其他机场那样拥挤不堪。警察总是保持警惕，保持交通畅通。由于机场较小，所以步行到登机口也不是很远。 工作人员总体来说很有礼貌，也很周到。 最棒的是，我觉得一路风景很美。 （原文） I love traveling from this airport. It's not usually crowded and congested as others. The cops are always vigilant and keeps the traffic flowing. Since it's smaller the walk to your gate is not very far Staff overall are polite and attentive. Best this is getting there I find it quite scenic.

（由 Google 翻译）TSA 办事迅速、友善，不像其他机场那样匆忙。他们指导我完成了整个流程——毕竟我上次坐飞机已经是十多年前了，几乎一切都变了。 主入口的洗手间很干净，C 候机厅的洗手间也相当不错——他们有水瓶过滤器，这很贴心，因为我正好有个空水瓶需要灌装。水的味道也不错。 由于机场规模较小，布局非常方便。不过，这里有很多不同的商店和美食区，如果你饿了，这里是个不错的选择。 （原文） TSA was fast, kind and not in a rush like other airports. They guided me through the process - since it’s been over a decade since I last flown and almost everything has changed. The bathrooms are clean in the main entrance, pretty decent in Concourse C - they have water bottle filters which is amazing since I have an empty water bottle to fill. It tastes decent too. The layout is extremely easy to navigate since it is a smaller airport. Lots of different shops and food areas though which is a plus if you’re hungry.

（由 Google 翻译）遇到一个素质低下的员工，真是糟糕透了。他是捷蓝航空（JetBlue）机场外路边行李搬运工，时间是2025年11月12日下午5点半左右。我因为紧急情况要回家，需要问路才能找到我的车。我问他：“请问你知道短期停车场怎么走吗？”他居然说：“你好啊，你好啊。”好像我没看到他先说的“你好”似的。他说大多数人都会先打招呼。我说我因为紧急情况要回家，但他还是不停地问。我骂了他一顿，他活该。他遮住了证件，所以我拍了他的照片，我会试着把照片发上来。 （原文） Horrible experience with some low life employee. He is a curbside baggage handler outside Jet Blue on 11/12/25 at approx 530 pm. I went home on an emergency and needed directions back to my parked car. I said excuse me do you know how to get to short term parking. He says well hello to you like i didn’t see hello first. He says most people say hello with a greeting I said i’m going home on an emergency but he kept at it. I did curse him out and he deserved every word. I have his pic as he covered his ID I will try to post pic here.

（由 Google 翻译）机场工作人员卡罗琳·G（Carolyn G.）是捷蓝航空的员工，当时我正准备搭乘飞往波士顿的航班。她以“航班已满”为由，强迫我托运个人物品。我的包里装着一些容易损坏的医疗设备，而这位工作人员却告诉我她不在乎，并说航班延误是我的责任。事实上，航班已经延误了两个小时，这完全不是我的错。登机时，我的座位上方明明有足够的空间放置我的包。然而，在工作人员检查是否有空间之前，我就被拒绝托运。工作人员应该更加体贴乘客的需求，并尽力满足他们的需求。告诉乘客他们不在乎我携带的医疗设备——这些设备在飞行途中是必需的，但又放不下——这是不可接受的。等飞机落地后，看看一切是否安然无恙，我们再看情况吧。卡罗琳·G（Carolyn G.）在捷蓝航空提供的服务真是糟糕透顶。 （原文） Airport associate Carolyn G. Working for JetBlue assisting a flight to Boston, forced me to check my personal item due to a “full flight”. With medical equipment that can be broken in my bag the associate told me that she didn’t care and that it would be my fault the flight was further delayed. The flight was already delayed two hours to no fault of my own. Upon boarding there was plenty of room for my bag above my designated seat. But I was denied my belonging well before anyone had checked if there was room or not. Associates should be more considerate of passengers needs and do their best to accommodate them. Telling a passenger they don’t care about medical equipment that is needed on board but would not fit in my lap for the flight is not acceptable. We’ll see what happens when the flight lands if everything is intact. Horrible service provided by Carolyn G. Of JetBlue.

海水好漂亮

不错

（由 Google 翻译）参观的好地方。 干净的海滩和适合漫步的完美天气。 美丽的走道和美丽的海滩景观。海滩上也有保安人员负责安全。 与朋友一起游览的最佳地点。 尖端 - 如果您想看到美丽的氛围，请在清晨或晚上前往。避免下午 （原文） Great place to visit. Clean beach and perfect weather to roam around. Beautiful walkway and beautiful beach view. Security guards also there for the security at beach. Best place to visit with friends. Tips - If you want to see beautiful atmosphere do visit in early morning or in evening. Avoid in afternoon

（由 Google 翻译）我们去的时候风特别大，即便如此还是有人下水游泳……只有当你住在那里，并且对那种天气和海浪有经验时，我才会推荐去…… （原文） When we were there it was super windy and even then people went out swimming…. Only when you live there and are experienced with that kind of weather and waves I would recommend it….

（由 Google 翻译）我当时并不知道这个钟的意义，但海滩区域确实漂亮又干净。海浪轻轻拍打着，我能感觉到脚趾下温暖的沙子。附近有遮阳伞椅，可能需要付费。靠近海滩的路边有免费停车位。注意看路标，不要随便停车。 （原文） I didn't know the significance of the clock, but the beach area was really nice and clean. I could feel the warm sand beneath my toes as the waves crashed gently. Umbrella chair seating maybe for a fee nearby. Free parking on the side of the road closest to the beach. Just pay attention to the signs. Don't just park anywhere.

（由 Google 翻译）拍照的好地方。混凝土结构里面有化石和珊瑚🪸，海景🌊很美。 （原文） Nice place to take pictures. The concrete structure has fossils in it and coral 🪸 The Ocean 🌊 view is beautiful.

（由 Google 翻译）沿着与海滩平行的长木板路，矗立着一座风景如画的美丽瞭望塔。停车场就在木板路旁，可通过公园手机应用程序付费。 （原文） Beautiful picturesque tower along a long boardwalk running parallel to the ocean beach front. Parking is alongside the boardwalk which is paid through the park mobile app.

特别喜欢这个球场的氛围

（由 Google 翻译）两周前在PGA酒店住过，体验非常棒。我们去那里不是为了打高尔夫，而是看中了酒店的位置，而且网站上看起来很不错。我们坐船去的，船停得很方便。房间有点旧，但还不错。我给两星的原因是酒店的行李员服务。9月12日我们到达酒店并办理了入住手续，工作人员的服务非常棒。因为我们的船需要停得很远，所以需要一辆行李车。我们坐了一辆，行李员冲我们吼道不能带，问我们要去哪里。我们试图解释，但他一直吼叫说这是责任问题，我完全理解，但他从来没主动帮忙，最后冲我男朋友吼道：“啊，你想干嘛就干嘛”。这太没必要了。周日我们要坐船，需要一辆推车把冷藏箱搬到船上，我又一次被告知不能用，而且没有人主动帮忙。我们从海滩抵达后，在代客泊车/大堂停下来卸下冷藏箱和沙滩包，代客泊车员立即说：“这很快吧？” 但实际上不到一分钟，我就已经把东西拿好了。周一的情况有所不同，他们有一位很棒的行李员，终于能够帮助到我们了。我们退房时，一位很棒的金发女士竭尽全力为我们提供最好的服务，可惜我们在退房时看到了她。他们需要改进服务，人们会来入住，他们可能看起来与高尔夫球手不同，但他们应该享受同样优质的服务。 （原文） Stayed at the PGA 2 weeks ago and it was an experience. We were not there for golf, we decided to stayed there due to the location and on the website seemed like a great placed to stay. We went with our boat which parking was great for it. Rooms are a little bit dated but good. The reason I’m giving it 2 stars was the bellman services. On September 12 we arrived, we check in, which tat staff was great. Since we had our boat it needed to be parked far aways so we needed a luggage cart. We took one and the bellman yell at us that we could not take it, where we were going, we tried to explain but he kept yelling that it was a liability issue, which I completely understand, but he never offer to help and ended up yelling: “ahhh do whatever you want” to my boyfiend. That was so uncalled for. Sunday we got to go on our boat and needed a cart to bring our cooler to the boat, I was told again I could not use the cart and no one offer to help. When we arrive from the beach we stop at the vallet/lobby are to unload our cooler and beach bag and vallet immediately said: “this will be fast right?” when actually not even one minute passed and I was already done with my stuff. Monday was different they had an amazing bellman which finally was able to help us and we were able to check out with an amazing blonde lady who tried her best to provide us the best service, too bad we saw her on our check out. They need to improve service, people will come to stay and they may look different than a golf player but they deserve the same amazing service.

（由 Google 翻译）地理位置绝佳，风景优美。员工服务一流，彬彬有礼、热情周到，满足客人的各种需求。 酒店餐厅的食物美味可口，服务也很棒。房间的床很舒服，空调系统操作简便，即使在佛罗里达州潮湿闷热的天气里回到房间，也能迅速保持凉爽。 强烈推荐去Birdie's Diner享用早餐或早午餐😋⛳️ （原文） Fabulous location, and beautiful scenery. The staff are excellent; polite, welcoming and attentive to every need. Wonderful food and great service at restaurants on site. The bed in our room was comfortable and climate controls were easy to use and great at keeping the room cool after coming back inside from the humid florida heat. Highly recommend a visit to Birdie's Diner for breakfast or brunch 😋⛳️

（由 Google 翻译）从您抵达的那一刻起，服务就无比优质。酒店非常漂亮。工作人员非常周到。入住手续办理快捷。所有餐厅都非常棒。泳池和景色令人赞叹。即使您不会打高尔夫球，也非常适合全家入住。我非常喜欢这次周末的住宿体验。 （原文） Excellent service from the time you arrive. Gorgeous property. Staff very attentive. Quick check in. All restaurants were phenomenal. Pool and view was amazing. Great for family even if you're not a golfer. Loved my weekend visit.

（由 Google 翻译）我们于2025年10月参加了凯勒斯·威廉姆斯研讨会。从收到礼宾部艾莉森的邮件那一刻起，我们就知道一切都安排妥当了。前台的特蕾莎和里卡德非常热情周到。咖啡吧的德里克和布列塔尼也很棒。每个人都尽心尽力，服务周到。服务员们工作时间很长，因为我们从清晨到深夜都看到了他们。我的伴侣说食物很美味，甚至还有适合我的素食选择。这是一个非常棒的选择，我们想让你们知道！ （原文） We were there for the Kellers Williams Symposium in October 2025. From the moment we got an email from Allison the Concierge, we knew were were in good hands. Teresa and Ricard at the front desk were wonderful. Derick and Brittany at the coffee counter were also great. Everyone went the extra mile. The servers worked long long shifts because we saw them early morning and late at night. My partner said the food was great and there were even vegan options for me. A great choice and we want you to know!

（由 Google 翻译）我真心希望不要留下负面评价，但在耐心等待并花了足够时间解决问题之后，我觉得分享一下我们的体验才算公平。 我推荐这家度假村作为我妹妹的生日礼物，因为我和丈夫之前住过，而且非常享受。这次旅行我们一行九人，入住了多个套房，所有套房都预订了水疗服务。地面工作人员热情友好，乐于助人，但遗憾的是，其他体验略显不足。 我预订了一间俱乐部房（210号），里面有一股难闻的“陈旧”气味——没什么可抱怨的——但淋浴水压太小，我们不得不站在离墙几英寸的地方接水。考虑到孩子们已经安顿下来，而且还有另一个可用的淋浴间，我们决定勉强应付一下。 我妹妹的房间在入住时还没有准备好，尽管她的预订应该和我们的房间关联。她被安排了一个临时房间，酒店承诺一旦套房准备好就会帮她搬走物品。在搬走的过程中，她的斯坦利杯不见了。 在水疗中心，我姐夫预订了90分钟的按摩，但在桑拿时却发现一只蟑螂爬过他的脚。工作人员道了歉，并提供了一张“免费入场”的水疗券，但这根本无法弥补这次体验。 然后是账单问题，事情从此彻底崩溃了。 我姐姐一次按摩服务被收了四次钱，总计超过2000美元。 第二天，我们吃早餐的时候，她又被收了1600美元。之后她花了几天时间试图与管理层协商，直到周二才得到部分澄清。 我们在Butcher’s Club吃的生日晚餐再次令人失望。服务很匆忙，服务员的话难以理解，当被问到菜单上的基本信息（比如牛排是USDA Prime还是Choice）时，服务员很不耐烦。 尽管存在这些问题，我仍然努力关注积极的方面——泳池边和场地工作人员都很棒、细心、有礼貌。 然而几天后，我发现我丈夫的卡上多出了一笔1900美元的错误费用，这笔费用本该只用于支付杂费和度假村费用。我联系前台时，他们承认这是重复收费，并说经理会给我回电话。现在都星期五了，既没有电话，也没有退款。经过多次跟进，我等待了一个多小时，却被反复告知“2-3分钟”。接下来是一个长假周末，这意味着我要到下周才能拿到退款。 对于这种档次的度假村来说，错误地向客人收取数千美元的费用，却没有跟进，这实在令人无法接受。我们本可以忽略其他不便之处，但这种混乱的秩序和缺乏问责制的局面，毁掉了这趟本该是值得庆祝的旅程。 （原文） I was really hoping not to leave a negative review, but after giving plenty of patience and time for resolution, I feel it’s only fair to share our experience. I recommended this resort for my sister’s birthday because my husband and I had stayed before and really enjoyed it. This trip, there were nine of us across multiple suites, all with reserved spa services. The staff on the ground was kind and accommodating, but unfortunately, the rest of the experience fell short. I booked one of the Club Houses (#210), which had an unpleasant “old” smell—not worth complaining about—but the shower pressure was so weak we had to stand inches from the wall to catch water. With toddlers settled in and another working shower available, we decided to manage. My sister’s room wasn’t ready at check-in, even though her reservation was supposed to be linked with ours. She was given a temporary room, and the hotel promised to move her belongings once the suite was ready. During that transfer, **her Stanley cup went missing. At the spa, my brother-in-law booked a 90-minute massage but encountered a **roach crawling across his foot while in the sauna. The staff apologized and offered a “free entry” spa pass, but that hardly makes up for the experience. Then came the billing issues and this is where things truly fell apart. -My sister was charged four times for one massage service, totaling over $2,000. -The next day, while we were having breakfast, she was charged again, another $1,600. She spent days afterward trying to resolve it with management and only got partial clarity by Tuesday. Our birthday dinner at Butcher’s Club was another disappointment. The service was rushed, the server was difficult to understand, and basic menu details (like whether the steaks were USDA Prime or Choice) were met with irritation when asked. Despite these issues, I still tried to focus on the positives—the poolside and grounds staff were wonderful, attentive, and polite. However, days later, I discovered an incorrect $1,900 charge on my husband’s card, which was only supposed to cover incidentals and resort fees. When I contacted the front desk, they admitted it was a double charge and said a manager would call me back. It’s now Friday, no call, no refund, and after multiple follow-ups, I’ve spent over an hour on hold being told “2–3 minutes” repeatedly. With a long holiday weekend ahead, that means I won’t see the refund until next week. For a resort of this caliber, charging guests thousands of dollars in errors and failing to follow up is unacceptable. We could have looked past the other inconveniences, but this level of disorganization and lack of accountability ruined what should have been a celebratory trip.

（由 Google 翻译）我们周末在那里待了一段时间，享受了高尔夫的乐趣。我是个新手，通过高尔夫专卖店跟比利·斯图尔特（Billy Stewart）上了课。比利非常细心，他根据我的进度指导我。他能有效地给我一些建议，纠正我的技术，我很快就看到了进步。和比利一起下场打球真是太棒了，我学到了很多享受高尔夫的基本技巧。最重要的是，比利让高尔夫变得有趣！现在我已经彻底爱上这项运动了，期待着下次再来！ （原文） We stayed for the weekend and enjoyed our golf experience. I am a beginner and took lessons with Billy Stewart through the Pro Shop. Billy is very thoughtful and guided me at a pace suitable for me. He was able to give me tips or correct my technique in an effective way and i saw immediate improvement. I enjoyed going on the course for the first time with Billy and learned essentials to enjoy the game. Most importantly, Billy made golf fun! Now I’m hooked and look forward to coming back!

（由 Google 翻译）这家大使套房酒店真是太棒了！虽然是节假日，酒店非常繁忙，但服务团队依然热情周到，为我们提供了优质的住宿体验。我特别要感谢前台的艾米丽！她知道我们是从外地来的，并及时告知我们房间的预订情况。她的细致周到让我们非常感动。我们一定会再次入住！ （原文） This Embassy suites did not disappoint! Very busy holiday weekend & that did not deter the hospitality team from providing a wonderful stay and service. I especially like to thank Emily at the front desk! She knew we were traveling from out of town and provided updates on our room availability. Her thoughtfulness was extremely appreciated. We will definitely stay here again!

（由 Google 翻译）我们入住的是西棕榈滩希尔顿大使套房酒店的1313号房间——或许我们应该把房间号当成一个警告。我听到零食袋里有窸窸窣窣的声音，一看，一只老鼠跳出来钻到了床底下。我立即向前台报告，他们反应迅速，马上给我们换了房间。我很感谢他们及时的帮助，但这绝对不是你在酒店应该遇到的情况……我的零食也因此遭殃了。 （原文） We stayed in room 1313 at the Embassy Suites by Hilton West Palm Beach — maybe we should have taken the room number as a warning. I heard rustling coming from my snack bag, and when I checked, a mouse jumped out and ran under the bed. I reported it to the front desk and they responded quickly, moving us to another room right away. I appreciate the prompt assistance, but it’s definitely not an experience you expect to have at a hotel… and my snacks paid the price.

（由 Google 翻译）这次来棕榈滩出差。我飞抵棕榈滩机场，并在棕榈滩会议中心待了几天。酒店位置极佳，离机场和会议中心都很近。酒店提供便捷的机场班车，所以我们不需要租车，每天都用Uber去会议中心。房间每天都打扫得很干净，酒店整体也很不错。缺点是每天人手严重不足，我认为这是管理层的责任。如果管理层也有星级评价的话，我肯定只给一星。酒吧和餐厅的工作人员已经尽力了，但早晚高峰时段客流量巨大，他们根本忙不过来。酒吧和餐厅的服务员显然都很沮丧，因为我相信有些人不像我这么有耐心。 （原文） In town for business. Flew into the Palm Beach Airport and visited the Palm Beach Convention Center for a few days. Great hotel location for both the airport and the center. Convenient airport shuttle so we didn't need a car, used Uber each day to the Convention Center. Rooms were nice and clean daily, so was the hotel overall. Downside was the POOR amount of staffing daily, and I blame that on management. I wish their was a star rating for Management, that would get 1 Star. The staff in the bar and restaurant did as good as they could and they were overwhelmed mornings and evenings by the large amounts of people. You could easily tell the bar and wait staff were very frustrated as I'm sure some people weren't as patient as I was.

（由 Google 翻译）虽然酒店本身需要一些翻新，但我们的服务无可挑剔！酒吧的Jolie热情周到，服务意识极强，我们非常喜欢她。前台的Ricky也非常热情友好！ （原文） While the property itself could use a bit of updating, our service has been unmatched! Jolie at the bar was a beacon of light and truly service focused. Loved her. Ricky at the front desk was very accommodating and friendly as well!

（由 Google 翻译）我们住过全国各地的许多大使套房酒店。我们通常会自带流媒体设备，然后插到电视上播放。但这次却是第一次无法使用自己的设备。我问了前台，他们告诉我这是故意屏蔽的。如果电视节目更现代化一些，这倒也还能接受，但我们只能收到大约40个本地频道。我和妻子住在一个配备两台漂亮电视的房间里，却只能用手机看Netflix。我不明白大家在担心什么，但我见过其他酒店的电视系统都配备了外接设备，可以轻松连接我们自己的设备。除非这个问题得到解决，否则我们不会再来了。 （原文） We have stayed at many Embassy Suites around the country. We usually bring our own steaming device and plug it in to the TV. This is the first time we have ever not been able to use our own device. When I asked the front desk, I was told that it it is blocked on purpose. This would be more bearable if the TV offerings were more modern but we only get about 40 channels of local programming. My wife and I are in a room with two beautiful TVs and watching Netflix on our phones. I do not know what people are afraid of, but I have seen offerings at other hotels with a hotel TV system with an external device that allows us to plug in our own items with ease. We will not return until this is remedied.

（由 Google 翻译）我和家人当时正在西棕榈滩探亲，鉴于之前在 Embassy Suites 的住宿体验，我们决定试试这家酒店。 我只想说，我很高兴我们这么做了！Embassy Suites 的住宿体验一直很棒，我们将继续享受美好的住宿体验。房间干净舒适，免费的欢乐时光和早餐更是锦上添花。 但我最欣赏的是酒店员工的热情好客，从我们入住的那一刻起，甚至退房后，他们都让我们感到宾至如归。前台的 Emily 非常热情友好，彬彬有礼，总是面带友好的微笑。我有机会和她的经理 Ricky 交谈，他也非常友好和专业。 正如我之前提到的，我和家人一起旅行，包括我的两个孩子。退房后，我正准备上车时，Emily 打来电话。我们离开时她不在前台，但她为孩子们准备了一个装满小礼物的小礼包。 现在她本不必这么做了，即使她不这么做，我们的住宿体验也会很棒，而她的举动恰恰体现了这家 Embassy Suites 酒店员工的周到服务。我们以后还会再来这里，我诚挚地推荐这家酒店，满足您的旅行需求。 （原文） My family and I were visiting relatives in West Palm Beach and based on our experiences on prior stays at Embassy Suites, we decided to try this location. Let me just say I'm glad we did! Our streak of great stays at Embassy Suites continues. The rooms were clean and comfortable, the complimentary Happy Hour and breakfast were great additions to a wonderful stay. But the thing that I do appreciate the most is the incredible staff that made us feel so welcome from the moment we checked in, and even after we checked out. Emily at reception was so pleasant and courteous and always had a friendly smile. I got a chance to speak to her manager Ricky, and he was also very friendly and professional. As I mentioned, I was traveling with my family which included my two toddlers, and after we checked out and were loading up the car, I received a call from Emily. She wasn't at the front desk when we left but had prepared a small gift bag of goodies for the kids. Now she didn't have to do that, and even if she didn't, our stay would have been amazing, but this gesture just illustrates how thoughtful the staff at this Embassy Suites location is. We will stay here again in the future and I can whole heartedly recommend this hotel for your travel needs.

（由 Google 翻译）入住 Embassy Suites 酒店真是太开心了！我们来这里是为了参加美学大会，酒店的位置非常完美，距离活动地点不到 10 分钟车程。免费早餐很棒，我们也很喜欢晚上的欢乐时光。刚到的时候房间出了点小问题，但前台很快就帮我们解决了。总而言之，没什么可抱怨的……我们一定会再来住的！ （原文） Really enjoyed our stay at Embassy Suites! We were in town for the aesthetic convention, and the hotel’s location was perfect. Less than a 10-minute drive from the event. The complimentary breakfast was great, and we also loved the evening happy hour. There were a few minor issues with the room when we first arrived, but the front desk took care of them right away. Overall, no complaints…we’d definitely stay here again!

（由 Google 翻译）优点：房间干净，员工礼貌。热咖啡和新鲜早餐。停车位充足，入口有遮盖，方便残疾人停车。缺点：楼梯地毯的图案有点多（在我看来），有点不好看。但这是我唯一住过的。住过很多次，每次都很愉快。如果你在附近，我推荐这家酒店。 （原文） Pros. Clean rooms with polite staff. Hot coffee and fresh breakfast. Plenty of parking handicap accessible with a covered entrance. Cons. Staircase carpet patterns are a bit much (IMO) a little tricky on the eyes. But this is the only one I have. Stayed many times and always a pleasant one. I recommend this place if you are in the area.

（由 Google 翻译）所有员工的服务都非常出色，尤其是前台的Steven，他既专业又友善。 酒店整体装潢风格带有20世纪40年代或50年代的特色，但房间已经过翻新，而且非常干净。虽然浴室比较小，但我们的房间整体来说舒适宜人。我唯一不满的是毛巾又小又旧，床单褪色，枕头又旧又难看。 如果酒店进行翻新，将会大大提升客人的入住体验。 中央花园设有游泳池，并提供一些僻静的角落、遮阳伞、一套大型国际象棋、喷泉和雕塑，营造出浪漫的氛围。早餐种类丰富，咖啡尤其好喝，但水果的选择还可以再丰富一些。总而言之，我推荐这家酒店，并建议酒店升级所有床上用品，以提升客人的舒适度。 （原文） Excellent service from all the staff, especially Steven at the front desk, who was professional and friendly. While the hotel features a 1940s or 50s aesthetic, the rooms have been updated and are exceptionally clean. Although the bathroom was quite small, our room overall was comfortable and enjoyable. My complaint concerns the small and very worn towels, the faded sheets, and the awful, ancient pillows. If they renovate, they will improve the comfort of the guests. The central garden, featuring a pool, offers secluded areas, umbrellas, a large chess set, fountains, and sculptures that create a romantic atmosphere. The breakfast is varied, the coffee is particularly good, but the fruit selection could be improved. In conclusion, I recommend it and ask the company to upgrade all the linens for the comfort of the guests.

（由 Google 翻译）工作人员非常乐于助人。Don 按照我的要求帮我安排了一间安静的房间，房间安静得像图书馆一样。酒店位置便利，去很多地方都很方便，包括购物和餐饮。酒店非常干净。我以前住过这里，以后还会再住。 （原文） The staff was extremely helpful. Don got me a quiet room like I requested, and it was nice and quiet like a library. The location was central to alot of things including shopping and food. The hotel was very clean. I have stayed here before and I would stay here again.

（由 Google 翻译）我们入住的是152号房间，但入住体验非常糟糕。整晚都没有热水，直到退房前两小时才有了热水。由于无法洗澡，入住当晚睡眠很差。此外，浴缸水龙头整晚都在滴水，睡觉时听到水声非常烦人。淋浴喷头的开关非常非常难拧，感觉几乎要掰断才能转动。淋浴间的盖子都快掉了，我们发现烟雾报警器里没有电池，这违反了美国国家电气规范（NEC）。浴缸里还有头发，打开水龙头时头发会浮起来。维修人员第二天早上很晚才来修好热水，但距离退房只有两小时了，而且酒店没有就此造成的不便提供任何补偿。唯一值得一提的是，早餐还不错。 （原文） We stayed in room # 152 and unfortunately our stay was not pleasant as we didn't have hot water throughout the whole night until just 2 hours prior to needing to check out. Very uncomfortable sleep since we couldn't shower the night of checking in. Also the tub faucet had a continuous run of dripping water all through the night and hearing that while trying to sleep was very annoying. The shower knob to turn the water on and off was very very very hard to turn as it felt like you almost had to break it for it to budge. The covering was almost falling and we noticed no batteries were in the smoke detector which is a NEC code violation and there was hair still in the tub and floating up when the water was turned on. The maintenance guy came in late that morning and fixed the hot water issue but 2 hours prior to needing to check out and nothing was done or given for the inconvenience. On the plus side only the breakfast was good.

（由 Google 翻译）酒店很棒，我很幸运地住进了面向泳池的房间，可以尽情享受泳池、阳光，还能欣赏到布置精美、环境优美的花园。 房间本身也很舒适，设施齐全，还包含早餐，可以在户外享用，非常惬意。 员工友好热情，乐于助人。酒店位置便利，步行即可到达超市。 期待再次入住。 （原文） Lovely hotel I was luck to have a room facing the pool area which was great able to enjoy the pool get some sun and just enjoy the garden area which is really nice well appointed. The room itself was comfortable you have what you need, comes with breakfast where you can sit outside which is always a treat. Staff friendly and helpful very easy area supermarket walkable. Look forward to going back.

（由 Google 翻译）我们在旅途中只住了一晚休息。性价比无与伦比：单人75欧元，含早餐。 另一方面，工作人员非常粗鲁；他们瞧不起我们！早餐真的不好吃，鸡蛋的颜色也很奇怪，所以我们应该避免入住，因为我们俩同一天都生病了。 房间里的空调有股难闻的气味，而且噪音大得令人难以忍受。不过，游泳池很大，开放到晚上11点。 （原文） Nous sommes restés qu’une seule nuit pour se reposer pendant notre road trip, rapport qualité prix rien à dire 75€ avec petit-déjeuner inclus pour une personne. En revanche, le personnel très désagréable, ils nous prennent de haut!! Le petit-déjeuner était vraiment pas bon, la couleur des œufs étaient vraiment très bizarre à éviter car sommes tombé malade la même journée… La clime dans la chambre avait une certaine odeur très désagréable et faisait un bruit insupportable. En revanche, la piscine était très grande, elle est ouverte jusqu’à 23h.

（由 Google 翻译）先说说这家酒店的优点吧……前台人员非常友好，客户服务也很好。而且酒店对面就是一个大型购物中心，那里有很多吃饭的地方，塔吉特百货就在旁边。这是这家酒店唯一的优点。现在来说说缺点……首先，酒店的WiFi很差。房间里的WiFi根本用不了，即使你坐在房间外面也用不了。只有完全在大堂附近外面才能用。另外，游泳池当时正在装修，所以无法使用。酒店装修本身没什么问题，但为什么在我们预订后才通知我们装修的消息呢？这真的很不方便，因为游泳池是我度假时最喜欢的酒店部分，我每天早上都盼着去游泳池。不仅如此，我们入住期间他们还安排了工作人员，这又是一个不便。如果要装修，为什么不干脆把酒店关门一周呢？建筑工人在的时候，我正在外面喝水放松，突然一块地板——没错，就是地板——掉进了水里，这有多大概率会发生？（我还拍了照片）。这里的早餐一点也不好，天哪，他们甚至一次都没有提供培根。煎饼机甚至都没有把煎饼完全烤好，苹果汁也是 100% 兑水的。没有人来打扫我们的房间，打扫的时候也只是整理了床单，甚至没有换床单，尽管床单上有一个污渍。淋浴间里有头发，厕所也没有彻底清洁。我打扫卫生并掀开马桶盖时，看到了一些黄色残留物。真不敢相信，有一天晚上我去洗澡时看到一只蟑螂在地板上爬。我从来没有在酒店见过蟑螂，当时我就觉得恶心（看照片，它被纸巾碾碎了）。哦，对了，淋浴间的水也排不下去。 （原文） Let’s start with the good about this hotel.. the people at the front desk are very friendly, good customer service. And it’s literally across the street from a great mall and there’s a bunch of places you can get food and target is right next to it. This was the only good about this hotel. Now let’s get into the bad.. first of all there was terrible WiFi. The WiFi did not work in the room and it didn’t even work if you sat right outside your room. The WiFi only worked if you were completely outside close to the lobby. Also, the pool wasn’t available because they were renovating at the time. There’s nothing wrong with renovating your hotel but why did you inform us of this renovation AFTER we booked. That is truly inconvenient because the pool is my favorite part of hotels on vacation and I was looking forward to going to the pool every morning. Not only that they had people working while we were staying which is another inconvenience. If you’re going to renovate why not just close the hotel for that week. While the construction workers were there, I was outside just relaxing drinking my water when all of a sudden a piece of the floor YES THE floor fell into my water like what are the odds 😐(and I have pictures too). The breakfast here is not good at all like omg, not once did they even serve bacon. The pancake maker doesn’t even cook your pancakes all the way and the apple juice is 100% watered down. No one came in to clean our rooms and when they did they just made the beds didn’t even change the sheets even though there was a stain in the sheets. There was a hair in the shower and the toilet wasn’t cleaned all the way I saw some yellow residue when I was cleaning and lifted the toilet seat. And I can’t believe one night when I went to take a shower I saw a roach crawling on the floor. I’ve never been to a hotel and seen a roach before I was disgusted (see picture with it crushed in a paper towel). Oh yeah and the water wouldn’t go down in the shower.

（由 Google 翻译）说实话，我去酒店的时候有点担心，因为我之前看过一些评论，说人们对酒店的服务和客服很失望。因为我来这里是为了庆祝生日，所以我对这里有一些期待，真的希望一切都顺利。 从一开始，一切都比我预想的要好得多。入住时，我们受到了热情的欢迎，酒店的饮品非常棒，工作人员也非常友好周到。一切都很顺利，我们享受了所有的设施，尤其是屋顶泳池。最棒的惊喜是，他们送了我一份奶酪拼盘和一瓶葡萄酒作为生日礼物。这真是太贴心了，我完全没有想到。 房间一尘不染，工作人员热情解答了我的每一个问题，总的来说，整个体验非常完美。说实话，住完之后我就不想离开了。如果我再来西棕榈滩，我一定会再次选择这家酒店。 （原文） When I was going to the hotel I was honestly a little concerned because I had read some reviews where people said they were disappointed with the service and customer service. Since I was coming to celebrate my birthday I had certain expectations and I really wanted everything to go smoothly. From the very beginning everything turned out much better than I expected. At check in we were welcomed with drinks which were amazing and the staff was so friendly and attentive. Everything went smoothly and we enjoyed all the amenities, especially the rooftop pool. The sweetest surprise was that they brought me a cheese platter with a bottle of wine for my birthday. That was such a thoughtful touch and I really did not expect it. The room was spotless, the staff was helpful with every question I had, and overall the whole experience was just perfect. I honestly did not want to leave after that stay. If I come back to West Palm Beach this will definitely be the hotel I choose again.

（由 Google 翻译）简直是梦幻般的假日体验！ 孩子们兴奋极了——这个溜冰场迅速成为我们在棕榈滩最爱的圣诞好去处之一。 冰是真冰，如果人多的话，他们会每90分钟重新铺冰，保持冰面光滑完美。4岁以上的孩子就可以滑冰了，10美元的门票包含冰鞋和可爱的初学者助手——海豹和驯鹿。你甚至可以把孩子放在海豹上推着他们滑，我的女儿们超喜欢！ 成人票价25美元。 这里有舒适的休息区，提供毯子、小型节日市集和美味的热巧克力。 孩子们可以参加各种有趣的活动，比如装饰一个巨大的纸板姜饼屋，还有一个漂亮的圣诞树展览，每一棵都装饰得独具特色。我的女儿们对格林奇圣诞树、粉色沙滩伞圣诞树和黄色阳光装饰圣诞树都爱不释手——真是太有创意、太可爱了！ 周日，圣诞老人会来到冰上——您可以观看他滑冰并与他合影。这真是个贴心的安排，让这一天更加特别。 停车位有限，限停两小时，停车费为每小时 2.5 美元。 地理位置优越——距离罗斯玛丽广场/城市广场仅 5 分钟路程，方便您安排一整天的节日活动。 我们玩得非常开心，孩子们已经开始吵着要再去一次了。强烈推荐！ （原文） Absolutely magical holiday experience! My kids were beyond excited — this ice rink has quickly become one of our favorite Christmas spots in Palm Beach. The ice is real, and if there’s a big crowd, they resurface it every 90 minutes, which keeps it smooth and perfect. Kids can skate from 4 years old, and the $10 ticket includes skates and the adorable beginner helpers — the seal and the reindeer. You can even seat a child on the seal and push them around, which my girls LOVED! Adult ticket is $25. There’s a cozy rest area with blankets, a small holiday market, and delicious hot chocolate. For kids, they have fun activities like decorating a giant cardboard gingerbread house, plus a beautiful exhibit of Christmas trees, each uniquely decorated. My daughters were obsessed with the Grinch tree, the one with pink beach umbrellas, and the one with yellow sunshine accents — so creative and adorable! On Sundays, Santa comes out on the ice — you can watch him skate and take pictures with him. It’s such a sweet touch and made the day even more special. Parking is parallel, limited, and up to 2 hours. The price is $2.50 per hour. The location is great — only 5 minutes from Rosemary Square / CityPlace, which makes it super convenient to plan a whole festive day. We had an amazing time, and the kids are already asking to go back. Highly recommend!

（由 Google 翻译）我在西棕榈滩市中心的本酒店（The Ben Hotel）住了一晚，体验非常棒。酒店地理位置优越——靠近餐厅、商店，步行即可到达许多当地景点。虽然地处市中心，但酒店坐落在一条安静的小街上，因此房间里不会有街道噪音。 工作人员非常友好热情。酒店本身充满时尚现代的氛围，时尚的装饰使其格外引人注目。酒店设有设备齐全的健身房和屋顶酒吧，可以欣赏到美丽的城市景观——是忙碌一天后放松身心的绝佳去处。 我的房间宽敞、干净、舒适，配备了商务住宿所需的所有设施。总而言之，对于任何前往西棕榈滩的商务人士来说，本酒店都是一个绝佳的选择，无论是商务还是休闲。 （原文） I stayed at The Ben Hotel in downtown West Palm Beach for one night during a business trip, and it was an excellent experience. The hotel’s location is perfect — close to restaurants, businesses, and within walking distance of many local attractions. Despite being centrally located, it’s situated on a quiet side street, so there’s no street noise in the rooms. The staff was very friendly and welcoming. The hotel itself has a trendy, modern vibe with stylish décor that makes it stand out. There’s a well-equipped gym and a rooftop bar offering beautiful views of the city — a great spot to unwind after a long day. My room was spacious, clean, and comfortable, with all the amenities I needed for a business stay. Overall, The Ben is a fantastic option for anyone visiting West Palm Beach, whether for business or leisure.

（由 Google 翻译）酒店装潢精美，我非常喜欢书和狗狗的主题，它们巧妙地融合在一起。迎宾饮料（类似帕洛玛）是我旅行期间喝过最好的！我绝对想把我的房子也改造成这样的房间——从地板到家具，再到小细节。工作人员非常友好、热情、乐于助人。餐厅的早餐也非常棒！迫不及待想再来。 （原文） An exquisitely decorated hotel and really love the book and the dog theme so tastefully incorporated throughout. The welcome drink (similar to a Paloma) was the best drink I had during my trip! I absolutely want to model my house off the rooms - from the flooring, to the fixtures, to the small details. Staff was incredibly friendly, welcoming and accommodating. The breakfast in the restaurant was top notch too! Can’t wait to return.

（由 Google 翻译）The Ben 绝对是我们最爱的本地活动场所之一！酒店设计精美，地理位置优越，服务也始终一流。我们很荣幸能与他们的活动团队合作，从始至终，一切都完美无瑕。 Colby 和 Courtney 是一对令人赞叹的搭档，他们让每一场活动都熠熠生辉。Colby 对细节的关注和流畅的沟通，加上 Courtney 对酒店服务的专业知识，共同打造了一场真正轻松便捷的策划体验。他们携手为每位客户提供超越期望的服务，将专业精神、热情关怀和真诚关怀融为一体，确保每一场活动都完美无瑕，令人难忘。 全体员工同样出色——他们细心周到、热情友好，致力于确保您活动的方方面面都顺利进行。The Ben 及其优秀的团队是棕榈滩地区的瑰宝，我们强烈推荐他们！ （原文） The Ben is one of our absolute favorite local venues! The hotel is beautifully designed, the location is unbeatable, and the level of service is always top notch. We’ve had the pleasure of working with their event team, and from start to finish, everything is flawless. Colby and Courtney are an incredible duo who make every event shine. Colby’s attention to detail and seamless communication paired with Courtney’s expertise in what the hotel offers, help to create a truly effortless planning experience. Together, they go above and beyond for every client, combining professionalism, warmth, and genuine care to ensure every event is flawless and memorable. The entire staff is equally exceptional - attentive, kind, and committed to making every aspect of your event run smoothly. The Ben and its outstanding team are an absolute gem in the Palm Beach area, and we can’t recommend them highly enough!

（由 Google 翻译）我们十月份的婚礼，Ben 绝对是最佳之选！从一开始，Courtney 和 Colby 就非常热情周到，安排一切事宜，并在长达两年的婚礼筹备过程中耐心解答我们的所有问题。他们回复迅速，办事效率极高！我们始终感到安心。特别要感谢 Colby Shank，她作为社交活动经理表现出色——她简直太棒了，我们对她为我们打造了一场完美的婚礼表示由衷的感谢。至于婚礼本身，我们也十分满意！场地美轮美奂，服务一流，食物美味可口——我们收到了无数赞美。许多宾客都对 Ben 赞不绝口。我们强烈推荐 Ben 作为婚礼或其他活动的场地。他们工作出色，完全满足了我们所有的期待！ （原文） The Ben was the best in every way for our October wedding! From the beginning Courtney and Colby were incredibly kind, arranging everything and constantly answering all of our questions throughout the two years of planning the wedding. They are quick to respond and they are on it! We always felt so safe in their hands. I'd love to give a shout out to Colby Shank for being exceptional in her role as the social event manager - she is a rockstar and we give her so much praise for an incredible wedding. As for the wedding itself, we loved it! The venue is stunning, the service was top notch and the food was delicious - we received so many compliments. So many guests said they were beyond impressed by the Ben. We HIGHLY recommend the Ben as a wedding venue or any event. They excel at their job and they checked off every box on our list!

（由 Google 翻译）Ben 酒店的每一个细节都令人赞叹不已——从代客泊车员到办理入住的工作人员，再到行李员，再到泳池和餐厅的工作人员（尤其是 Michael、Josiah、Michele、Ibeth 和 Kevin），每个人都彬彬有礼、热情友好、乐于助人、乐于助人。酒店的装潢、房间、食物以及氛围都堪称完美——我们感觉宾至如归，同时又置身于一个精心布置的环境中。酒店靠近市中心也很棒——虽然我们没有使用，但前往附近海滩和其他地方的班车服务非常实用。唯一让我略感遗憾的就是酒店里通常有一家价格略高的小礼品/便利店（我们需要一个充电器！），但附近就有一家 CVS 药妆店。我强烈推荐这家酒店！我们一定会再来的。 （原文） Every detail of the Ben was spectacular - every person, from the valet to the check-in, to the bellhop, to the pool and restaurant staff (notably: Michael, Josiah, Michele, Ibeth, Kevin)- was so courteous, kind, accommodating, and helpful. The decor, the rooms, the food, and the energy/ambiance were perfect - we felt at home, but also in a very specially curated environment all at once. Proximity to downtown is great as well - and although we didn't use it, the shuttle service to nearby beach and other locations is so helpful. Only super minor thing I missed was a little overpriced gift/amenities shop that hotels usually have (we needed a charger!), but there was a CVS close by. I can't recommend staying here enough! We shall be back.

（由 Google 翻译）我们参加会议时在这里住了两晚。位置很方便，但总的来说，我对这家酒店印象不太好。它肯定已经显示出它的年龄，并且可以从一些急需的更新中受益——尤其是在浴室，那里的几个固定装置松动了。 好的一面是，床非常舒适，比我们在阳光岛海滩住的床好得多。房间的空调运转良好，这让我松了口气，因为走廊又热又闷。电梯也很小。 早餐还有很多不足之处。尤其是鸡蛋，它的稠度就像干粗面粉一样——一点也不吸引人。 然而，工作人员非常友好和热情，这让体验变得更好了。不幸的是，感觉主人在偷工减料——尤其是在质量差的遛狗区。那里只有沙子和树皮碎片，根本没有草，也没有提供任何狗粪袋。对于宠物主人来说真是令人失望。 总而言之，如果方便是您的首要任务，那么这是一个不错的地方，干净，但除此之外不要期望太多。 （原文） We stayed for two nights while attending a convention. The location was convenient, but overall, I was less than impressed with the hotel. It’s definitely showing its age and could benefit from some much-needed updates—especially in the bathroom, where several anchored fixtures were coming loose. On the bright side, the bed was incredibly comfortable—surprisingly better than the ones we’ve had in Sunny Isles Beach. The room’s air conditioning worked great, which was a relief since the hallways were quite hot and stuffy. The elevator was also very small. Breakfast left a lot to be desired. The eggs, in particular, had the consistency of dried grits—not appealing at all. The staff, however, were very friendly and welcoming, which made the experience a bit better. Unfortunately, it feels like the owner is cutting corners—especially noticeable in the poor quality of the dog walk area. It was just sand and bark chips, with no grass at all, and there weren’t any dog waste bags provided. Really disappointing for pet owners. All in all, it’s a decent place, clean, if convenience is your top priority, but don’t expect much beyond that.

（由 Google 翻译）我通常倾向于远离谷歌评论，但我的经历是独一无二的。我从事客户服务工作，因此我知道如何在专业问题上对待人们。从我走进去的那一刻起，我就感觉自己就像住在五星级酒店一样。是的，这个位置可能看起来有点旧，但实际上它拥有您需要的一切，而且位于一个很棒的区域。我很高兴他们能够帮助我，即使我是在最后一刻才预订的。我肯定会推荐并再次住在那里！ （原文） I normally tend to stay away from Google reviews, but my experience was one of a kind. I work in customer service so I’m aware of how to treat people in a professional matter. From the moment I walked in I felt like I was treated as if I were staying in a five-star hotel. Yes, the location may seem a little old, but in all reality It has everything you need and it’s located in a great area. I’m glad they were able to help me even with my reservation being very last minute. I would definitely recommend and stay there again!

（由 Google 翻译）工作人员非常友好而且非常高效。酒店本身虽然很干净，但需要更新。我们的房间门需要费很大力气才能关上，因为它看起来不合时宜。早餐是我们对特许经营店的期望，但是负责的女士绝对很棒。她抽出时间迎接所有客人，总是询问一切是否良好以及他们是否还需要什么。 （原文） The staff was quite friendly and very efficient. The hotel itself while quite clean needs an update. Our rooms doors need quite an effort to close as it seems to be out of line. Breakfast was what we had come to expect from the franchise, however the lady that was responsible was absolutely amazing. She made time for greet all her guest, always asking if everything was good and if they needed anything else.

（由 Google 翻译）这家 Residence Inn 酒店是您在西棕榈滩度假的理想下榻之所。位置很完美。从酒店步行 2 分钟即可到达我最喜欢的早餐地点 Cracker Barrel 之一，距离海滩仅 5-10 分钟路程。如果您是一名高尔夫球手……那么您很幸运，因为距离酒店不到 10 分钟路程就有一个高尔夫球场。 房间宽敞、舒适且干净。我上次住在这里时，我对我所支付的住宿价格感到震惊，并且从入住到退房都享受到了五星级的待遇。我强烈建议您仔细看看这家令人惊叹的酒店，并忽略附近一连串价格过高的地方。我迫不及待地想下次去南佛罗里达州摆脱雪地回到海滩！ :) （原文） This Residence Inn is THE place to stay on your vacation in West Palm Beach. The location is perfect. It is a 2 minute walk from the hotel to one of my favorite breakfast spots Cracker Barrel, and only 5-10 minutes away from the beach. And if you're a golfer.. you're in luck as there's a golf course no more than 10 minutes away. The rooms are spacious, comfortable and always clean. On my last stay here, I was blown away by the price I paid for my stay and received 5 star treatment from check in to check out. I highly recommend you take a close look at this amazing hotel, and ignore the barrage of over priced places nearby. I can't wait for my next trip to South Florida to get out of this snow and back onto the beach! :)

（由 Google 翻译）西棕榈滩 Residence Inn 酒店为您提供梦幻般的长住体验和家一般的舒适！套房宽敞、干净、设备齐全，配有设施齐全的厨房和充足的放松或工作空间。 工作人员非常友好和乐于助人，确保客人从办理入住的那一刻起就感到宾至如归。每日早餐新鲜且品种齐全，室外空间（包括游泳池和休息区）非常适合放松身心。 该位置方便前往购物、餐饮和当地景点，是商务和休闲旅客的绝佳选择。如果您正在西棕榈滩寻找舒适、可靠、热情的住宿地点，Residence Inn 酒店将为您提供五星级的体验！ （原文） Residence Inn West Palm Beach offers a fantastic extended-stay experience with all the comforts of home! The suites are spacious, clean, and well-equipped, complete with full kitchens and plenty of room to relax or work. The staff is incredibly friendly and accommodating, making sure guests feel welcome from the moment they check in. The daily breakfast is fresh and well-stocked, and the outdoor spaces — including the pool and seating areas — are perfect for unwinding. The location is convenient to shopping, dining, and area attractions, making it a great choice for both business and leisure travelers. If you’re looking for a comfortable, reliable, and welcoming place to stay in West Palm Beach, Residence Inn delivers a five-star experience!

（由 Google 翻译）我每年多次入住这家 Residence Inn 酒店，但在这次经历之后，我不会再回来了。客户服务令人失望，尤其是当我提出房间问题时。我要求与经理交谈，但亚历克斯不仅没有帮助，而且粗鲁且不屑一顾。最大的问题不是问题本身，而是如何处理。亚历克斯淡化了它并基本上告诉我只处理它。我只是想换个房间。我希望我一直忠诚的酒店能提供更好的服务，但不幸的是，这次经历毁了我。 （原文） I’ve stayed at this Residence Inn multiple times a year, but after this experience, I won’t be coming back. Customer service was disappointing, especially when I brought up an issue with my room. I asked to speak with a manager, and Alex was not only unhelpful but also rude and dismissive. The biggest problem wasn’t the issue itself, but how it was handled. Alex downplayed it and basically told me to just deal with it. I just wanted to change rooms. I expect better service from a hotel I’ve been loyal to, but unfortunately, this experience ruined it for me.

（由 Google 翻译）我们的 5 天住宿非常愉快。 所有员工，无论白天还是晚上，都非常专业。 工作日早餐员工对食物的储存和安排感到非常自豪。 该位置的客房最近经过翻新。这意味着最近需要更换油漆、浴室硬件、房间照明、枕头床垫和地毯。 （原文） Our 5 day stay was very pleasant. All employees, at all hours of the day and night were very professional. The weekday breakfast employee takes great pride in how the food is stocked and arranged. Rooms at this location have been recently refreshed. That means recently painted, bathroom hardware, room lighting, pillows mattresses and carpeting replaced.

（由 Google 翻译）辛格岛的安姆里特海洋度假村及水疗中心或许光鲜亮丽，但绝对不是金子！如果你仔细观察，不仅会发现设施维护得很糟糕，还会感受到员工缺乏客户服务培训的文化。我们的早餐体验糟透了，糟糕到我不得不去找经理，但他甚至都没露面。（我们只是想再来杯咖啡，不明白为什么我们得问四个不同的人六次？？）当我向水疗中心的服务员提到我们的早餐体验时，她说——是啊，我听说那里很糟糕，尤其是在周日。😒 水疗中心的设施很漂亮，但有几件东西不能正常工作，或者完全坏了。热水浴缸里的喷头只有一个能用，蒸汽房也关了，整个地方只是“够干净”，但远谈不上一尘不染。 我们去的时候，我的代客泊车应用程序竟然无法使用。我跟代客停车的人提了这件事，他说，是啊，有时候确实有点不对劲。我回答说——这地方就是有点不对劲。🙄他把我的车开过来的时候，私下跟我说——你说得对——这地方就是……不对劲。所以别相信那些光鲜亮丽的东西，这地方就是个价格虚高的傻瓜金子。 （原文） Amrit Ocean Resort and Spa on Singer Island may glitter, but it's certainly not gold! If you look beyond a glance, you'll not only notice how poorly maintained things are, but you'll also experience the culture of staff that is lacking in customer service training. Our breakfast experience was terrible, so much so that I had to go find a manager to speak to, and he never even resurfaced. (We just wanted more coffee, not sure why we had to ask 4 different people 6 times??) When I mentioned our breakfast experience to the spa attendant she remarked- yea, I've heard it's pretty bad, especially on Sundays. 😒 The Spa amenities were beautiful but several things didn't work properly or were completely out of order. The jets in the hot tub, only 1 worked, the steam room was closed, the whole place was just "clean enough" but far from spotless. When we were l couldn't get the valet app to work. I mentioned it to the valet who said, yea, sometimes it's wonky. I replied- this whole place is wonky. 🙄 When he brought my car around he said to me privately- you were right about what you said- this whole place is just... off. So don't trust the glitter, this place is overpriced fools gold.

（由 Google 翻译）我从哪里开始说起呢？！这绝对是我住过的最好的度假村，我游遍了世界各地。Amrit 简直是一流的。我们的双卧套房美极了，宽敞豪华。工作人员竭尽全力，力求让每个人都满意。我们的礼宾员 Whit 是最棒的。他为我们安排了许多美味的晚餐。泳池非常漂亮，有舒适的躺椅，还有充足的毛巾和水。我们太喜欢 Amrit 了，以至于我们预订了整个三月的行程。 （原文） Where do I start ?! This is by far the best resort I ever stayed at and I traveled a lot all over the world. Amrit is the first class. Our 2 bedroom suite was spectacular, spacious and luxurious. Stuff goes above and beyond to please everyone. Our concierge Whit was the best . He set us up for many wonderful dinners. Pool is gorgeous with supper comfortable lounges, plenty off towels and water. We loved Amrit so much we just booked our next trip for the whole month of march.

（由 Google 翻译）我在安姆利特海洋度假村度过了一段难忘的时光——它真的超出了所有人的预期。水疗中心简直太棒了——宁静、奢华，是放松身心、恢复活力的完美场所。我的家人都爱上了这家酒店。从预订午餐到去海滩，再到清晨冷水浴和桑拿，我们真的没有理由离开酒店。我的房间美极了，细节之处都经过精心设计，舒适得让人立刻有宾至如归的感觉。房间的景色呢？美得令人窒息。每天早晨醒来就能看到大海，这真是太棒了。 让这次体验更加特别的是这里的员工——与我互动的每一个人都友善、细心，并且竭尽全力确保一切都完美无缺。你可以看出他们真的用心服务。 从始至终，这都是一次10/10的体验。离开时我感觉神清气爽，心怀感激，并且已经开始计划下次再来。 （原文） I had the most incredible stay at Amrit Ocean Resort—it truly exceeded all expectations. The spa was absolutely phenomenal—so serene, luxurious, and the perfect place to reset and unwind. My family LOVED this hotel. We truly didn’t have a reason to leave our hotel when we had everything at our fingertips from being able to order lunch to the beach, to cold plunging and hitting the sauna in the morning. My room was stunning, with thoughtful details and the kind of comfort that instantly makes you feel at home. And the view from my room? Breathtaking. Waking up to the ocean every morning was everything. What made the experience even more special was the staff—every single person I interacted with was kind, attentive, and went above and beyond to make sure everything was perfect. You can tell they genuinely care. From start to finish, it was a 10/10 experience. I left feeling refreshed, grateful, and already planning my return.

（由 Google 翻译）体验无与伦比！这里美得令人窒息，每个角落都美不胜收。但真正令人难忘的是Ricardo。毫无疑问，他是我见过的最友善、最真诚的员工之一。他每次都热情地迎接我们，并竭尽全力分享有用的信息。他的热情好客让我们的住宿体验格外特别！ （原文） Had the most incredible experience! This place is absolutely breathtaking every corner is stunning. But what truly made it unforgettable was Ricardo. Hands down, one of the kindest and most genuine staff members I’ve ever met. He greeted us warmly every single time and went above and beyond to share helpful information. His energy and hospitality truly made our stay extra special!

（由 Google 翻译）整个酒店的景色美得令人难以置信。看得出来他们在细节上用心良苦。最令人印象深刻的是工作人员。每个人都很专业，但又不失亲切。卡米拉很棒，她花时间带我参观了整个酒店。她竭尽全力确保我们得到了照顾，这种真诚的互动很少见。我忘了她的名字，但我在水疗中心享受到了最棒的按摩，我们一定会很快再来的。 （原文） The views from the whole place are incredible. You can tell they put effort into the details. What stood out most was the staff. Everyone was professional but still approachable. Kamilla was great and spent time showing me around the entire hotel. She went above and beyond to make sure we were taken care of, it’s rare to get that kind of genuine interaction. Forget her name but I received the best massage at the spa, we will definitely be back soon.

（由 Google 翻译）我们在阿姆利特海洋度假村度过了最美好的时光！水疗中心非常豪华。去海滩超级方便，还提供遮阳伞和椅子！所有工作人员都非常友好热情。前台的里卡多和乔安妮每天早上都会微笑着和我们打招呼。强烈推荐定制按摩，并提前预约水疗中心，使用那里的设施。唯一的缺点是我们不得不离开！ （原文） We had the best stay at Amrit Ocean Resort! The spa was luxurious. beach access was super easy with umbrellas and chairs available included! All the staff were super friendly and accommodating. Ricardo and Joanne at the front desk greeted us with a hello and a smile every morning. Highly recommend the custom massage and going to your spa appointment early to use the amenities there. The only negative is that we had to leave!

（由 Google 翻译）整个度假村都棒极了！他们的礼宾员Whit简直太棒了！！他给我们推荐了很棒的服务，我们试过之后都非常喜欢，而且非常周到和个性化！泳池服务员Nate也让我们的旅程轻松愉快，总是确保我们一切都安排妥当。前台工作人员非常乐于助人。他们的客户服务无与伦比。房间和景色也非常棒。街上还有酒吧和餐厅。即使是一日通票，也一定要去水疗中心！ （原文） The entirety of the resort was absolutely amazing! Their concierge Whit was the best!! He had amazing recommendations that we tried and loved, and was so intentive and personal! Nate the pool boy also made our trip relaxing and always made sure we had everything. The front desk staff could have not been more helpful. You cannot beat the customer service of this staff. Rooms and views were also amazing. Bars and restaurants down the street too. Take advantage of the spa even if it’s the day pass!

（由 Google 翻译）我们在棕榈滩历史酒店度过了一个美好的假期。前台经理珍娜非常热情周到，让我们的住宿体验非常愉快。如果您想在岛上找一家离海滩近的酒店，我们强烈推荐这家精品酒店。酒店隔壁就有一家三明治店和一家葡萄酒商店。我们一定会再次入住。 （原文） We had a wonderful staycation at Palm Beach Historic Inn. The Front Desk Manager Jenna was so helpful and made our stay very pleasant. We highly recommend this boutique hotel if you are looking for location to be on the island and close to the beach. They have a sandwich shop and wine store next door. We would definitely stay here again.

（由 Google 翻译）棕榈滩市中心最好的酒店。地理位置极佳，位于历史悠久的棕榈滩镇中心。步行不到2分钟即可到达海边和购物大道。酒店内部很棒，房间也很棒。24小时提供小吃和饮品，非常方便。前台人员服务周到，非常友善。我们强烈推荐，并会尽快再次光临。 （原文） Best hotel in the center of Palm Beach. The location is the best possible in the middle of the historic Palm Beach town. Few steps from the ocean and shopping boulevard in less than 2 min walk. The hotel inside is great the room was amazing. Nice to have 24h snacks and drinks available. The personal at the reception was great and super kind. We would totally recommend and come back as soon as possible.

（由 Google 翻译）这家酒店非常干净舒适，尤其是在长途旅行之后。床铺整齐，浴室干净整洁，设施齐全。免费早餐很棒，还有咖啡、水和果汁。入住和退房非常便捷，工作人员非常友好且乐于助人。如果您只是想找个好地方住，绝对推荐这里。 （原文） This hotel was so clean and comfortable, especially after a long travel day. The bed was neatly laid, bathroom was clean and well stocked. The complimentary breakfast was amazing, as well as coffee, water and juice. Check-in and check-out were super easy and the staff were super friendly and helpful. Definitely recommend if you’re just looking for a good place to stay.

（由 Google 翻译）我很荣幸入住这家历史悠久的酒店。他们还带我参观了许多其他空置的房间，以便比较。每个房间略有不同，但都非常干净舒适。酒店距离海滩仅几步之遥，酒店提供沙滩巾和沙滩椅。我期待着下次入住。 （原文） I've had the pleasure of being at this wonderful historic hotel. I was also shown many of the other unoccupied rooms for comparison. Each room was a little different but ALL were extremely clean and comfy. It is within walking distance of the beach and the hotel supplies beach towels and beach chairs. I'm looking forward to our next visit.

（由 Google 翻译）我在这里住了很长一段时间，我非常喜欢这里。这里舒适、安静、干净、漂亮，前台的两位女士（Tati 和 Jenna）也非常非常贴心。离开这里让我有些难过，但我一定会再来的。能在这里住这么久真是太幸运了。♥️ 我向所有人推荐这家历史悠久的旅馆。 （原文） I stayed here for an extended period of time and I absolutely love this place. It is so cozy, quiet, clean, beautiful, and the ladies at the reception desk (Tati and Jenna) are so so so so sweet. I am sad I’m leaving but I will definitely be back someday. It was a blessing to be able to stay here for so long. ♥️ I recommend this historical Inn to anyone and everyone.

（由 Google 翻译）地理位置优越——靠近海滩和购物中心。工作人员非常友好且知识渊博。房间干净整洁。早餐区24小时开放——非常方便。隔壁的小咖啡馆很迷人，如果您入住旅馆，还可以享受折扣。总而言之，这是一次非常愉快的体验。 （原文） Ideal location - close to the beach and shopping. The staff is very friendly and knowledgeable. The rooms are clean. The breakfast area is open 24 hours - very convenient. The little cafe next door is a charming place that gives you a discount if you are staying at the Inn. Overall, a very, very pleasant experience.

（由 Google 翻译）我和丈夫入住了棕榈滩历史酒店 (Palm Beach Historic Inn)。房间宽敞，地理位置优越，欧陆式早餐也非常方便。我们一定会毫不犹豫地再次入住这家酒店！ （原文） My husband and I stayed at the Palm Beach Historic Inn. The room was spacious, the location was perfect, and the continental breakfast was very convenient. We would not hesitate to return to this hotel!

（由 Google 翻译）这是一次令人难忘的体验。我和朋友带着我们年幼的女儿（4岁和7岁）入住这家酒店，工作人员竭尽全力为孩子们打造了一段美好的时光。从房间里的“惊喜帐篷”到电影之夜准备的爆米花和饼干，一切都布置得非常精美，让孩子们度过了一段特别的时光。我们入住的是阳台套房，房间非常漂亮，而且非常适合享用Lola41的早餐，他们很爽快地把早餐送到了房间。期待下次有机会再来棕榈滩入住！:) （原文） Incredible experience. My friend and I stayed here with our young daughters (ages 4 and 7) and staff went above and beyond to create a fun experience for the girls. From a "surprise teepee" in the room to popcorn and cookies for a movie night, everything was set up beautifully for the girls to have a special time. We stayed in the balcony suite, which was a beautiful space and perfect for eating breakfast from Lola41, which they brought to the room with no problem. Excited for the next time we're able to make it to Palm Beach to stay again! :)

（由 Google 翻译）这是我们第一次来棕榈滩，度过一个美好的周末的完美住处！酒店很漂亮，位置也很棒。工作人员非常友善，竭尽全力满足我们的各种需求。前台的Karen非常棒，甚至在我们入住前就主动联系我们，帮我们预订了所有必要的房间。代客泊车员也非常友好，建议我们去看看敞篷车，结果这一天真是太有趣了，我们沿着风景优美的路线一路购物！ （原文） Perfect place to stay for our first time in Palm Beach and a lovely girls weekend! The hotel was beautiful and in a great location. The staff was so kind and went out of their way to help us with our every need. Karen was so amazing at the front desk and even reached out before our stay to help secure any needed reservations. The valets were so kind and told us to check out the convertible which turned into such a fun day of taking the scenic route and shopping!

（由 Google 翻译）各方面都堪称完美。真希望每个城市都有一家像White Elephant这样的酒店！员工服务周到热情，专业素养极高，而且真诚友好，让我们宾至如归。他们总是尽力满足我们的需求，并主动了解我们的想法。前台服务非常棒，行李员更是无可挑剔，Xavier和Damian确保我们能够舒适便捷地往返于各个目的地，脸上始终带着笑容，并提供有用的信息。更令人惊喜的是，整个酒店都美轮美奂。从建筑外观到房间内最小的五金配件，处处都体现着对细节和设计的用心。 （原文） Exceptional all around. I wish there were a White Elephant in every city! The staff is incredible - the best of hospitality, very professional and also genuinely welcoming and friendly, they made us feel at home and went out of their way to anticipate our needs and accommodate requests. The reception was wonderful, the bell staff I can't say enough about, both Xavier and Damian made sure we got to and from wherever we needed to be in style and with smiles and helpful information. To top it off the whole place is beautiful. From the exterior of the building to the smallest hardware in the rooms, the attention to detail and design is apparent.

（由 Google 翻译）这是一家精致的精品酒店，充满活力。酒店毗邻皇家庞西亚纳广场和内陆水道，距离沃斯大道仅十分钟车程，并提供酒店专属接送服务。酒店建筑经过精美翻新，并设有一家人气餐厅 Lola 41（不过我个人不太喜欢）。如果您期待的是宽敞的度假村氛围，那么这里可能略有不足，因为酒店仅有一个位于街边的小型泳池、一个面积很小的健身房和一个正在建设中的水疗中心。白象酒店的优势在于其热情周到的员工，他们会为您的入住体验增添更多乐趣。它是棕榈滩度假区的新成员！——劳埃德 （原文） A cultivated boutique property with a very youthful energy. Close to Royal Ponciana Plaza and the intracoastal and a ten minute drive to Worth Avenue with private car transport from hotel. Beautiful renovation of the building with a happening anchor restaurant Lola 41 (not my jam). Drawbacks would be if your looking for an expansive resort feel as their is a very small pool by street, tiny gym and spa that is under development. The strength of White Elephant is some particularly wonderful caring people who will add to enhancement of your stay. Nice addition to the Palm Beach Collective! lloyd

（由 Google 翻译）一家绝对精美的精品酒店。从入住第一天起，即可享受五星级服务。房间非常漂亮，配有漂亮的意大利床单，舒适宜人，每天两次客房清洁服务。下午4点至5点的“葡萄酒时光” (Wine O' Clock) 绝对是您的专属享受。我们热情友好的团队为您提供卓越的服务，他们真诚地关心您的工作。我推荐您去米其林餐厅 Lola 41 用餐，服务一流，餐点也非常美味。酒店提供代客泊车服务，您还可以选择免费使用宝马汽车，最长可使用4小时。酒店地理位置优越，就在马路对面的 Publix 便利店附近，而且距离沃斯大道 (Worth Avenue) 也很近。完美的住宿体验！！！ （原文） An absolutely beautiful boutique hotel. Just 5 star treatment from the first check-in. Rooms were lovely, beautiful Italian bed linen, comfortable and two housekeeping visits per day . Wine O' clock between 4-5pm is a real treat. Exceptional service from a dedicated team who are friendly and helpful, genuinely interested in what you have been doing. I would recommend eating in Lola 41, the Michelin restaurant, superb service and the meal was delicious. The hotel offers valet parking and you have the option of using complimentary BMW cars for up to 4 hours. Great for a Publix - just over the road- and Worth Avenue is a short distance. Perfect stay!!!

（由 Google 翻译）我和我丈夫在棕榈滩白象酒店度过了一段无比美好的时光。我们从未享受过如此贴心周到的服务，简直惊喜万分。酒店团队从始至终都尽心尽力，甚至还免费为我们升级了房间。非常感谢Adam和Bettina的热情款待。强烈推荐这家酒店！ （原文） My husband and I had the most incredible experience at White Elephant Palm Beach. We have never received such personalized, over the top service and were absolutely blown away. The team went above and beyond every step of the way, including a complimentary upgrade. A huge thanks to Adam and Bettina for the hospitality. Could not recommend the hotel more!

（由 Google 翻译）我们在白象酒店度过了一个最棒的女生周末！从我们抵达的那一刻起，工作人员就竭尽全力让我们感到宾至如归，无微不至。特别感谢Sebastian、Christian和Junior——他们真的太棒了！他们每个人都非常细心、友好，真心实意地让我们的住宿体验格外特别。无论是帮忙推荐，确保我们拥有所需的一切，还是仅仅面带微笑地迎接我们，他们都为我们的旅程带来了巨大的改变。 （原文） We had the most amazing girls’ weekend at the White Elephant! From the moment we arrived, the staff went above and beyond to make us feel welcome and taken care of. A special shoutout to Sebastian, Christian, and Junior — they were absolutely wonderful! Each of them was so attentive, friendly, and genuinely made our stay feel extra special. Whether it was helping with recommendations, making sure we had everything we needed, or just greeting us with a smile, they made such a difference in our trip.

（由 Google 翻译）Couture & More 的老板阿琳·邦纳 (Arlene Bonner) 是这方面的专家。 我总是对我提到她的人说“一旦她把你带进更衣室，你就完了”。她只要看着你就能为你挑选合适的衣服。 她知道你的尺寸和一切。 她非常了解她的客户！ 在 Couture & More 购物绝对不会出错！ （原文） Arlene Bonner, owner of Couture & More is such an expert at what she does. I always say to people who I refer to her "once she gets you in that dressing room, you're done". She can pick out just the right outfits for you just by looking at you. She knows your size and everything. She knows her clientele perfectly! You can't go wrong shopping at Couture & More!

（由 Google 翻译）店主阿琳 (Arlene) 对独特的设计师有着敏锐的洞察力。我去棕榈滩 （原文） The owner, Arlene, has a great eye for unique designers. My go to in Palm Beach

（由 Google 翻译）无论您是本地人还是外地游客，Couture and More 都是值得一去的商店。 店主阿琳（Arlene），品味高雅。 从牛仔裤到高级时装（以及介于两者之间的一切），都在这里！ 而且价格非常合理。 Lela 和 Karen 是经验丰富的销售人员，非常棒！ （原文） Couture and More is THE store to visit whether you're a local or visiting from out-of-town. Arlene is the owner, and she has exquisite taste. From jeans to high couture (and everything in between,) it's all here! And very reasonably priced. Lela and Karen are seasoned sales staff and are great!

（由 Google 翻译）这家商店没有什么“时装”。 商品不仅价格便宜、质量低劣，而且还过时且完全过时。 你所得到的价格非常高：我怀疑他们在中国网站上订购这种便宜的衣服，并加价 20 倍。 （原文） Nothing "couture" about this store. Not only are items cheap, low quality, but they are also outdated and completely out of style. Prices are very high for what you get: I suspect they order this cheap clothing on Chinese websites, and add a 20 times markup.

（由 Google 翻译）这是棕榈滩最好的地方，但价格不菲！❤️❤️❤️我喜欢他们精选的珠宝和衣服。和阿琳、凯伦和莱拉一起去那里购物真是太有趣了。 晚装也是最佳购物场所。 发现了一个古驰包。 （原文） This is the BEST OF PALM BEACH but at God’s Price!❤️❤️❤️I love their selection of jewelry and clothes. So much fun to shop there with Arlene, Karen and Lela. Best Shopping for evening wear too. Found a Gucci bag.

（由 Google 翻译）喜欢这个地方！一颗隐藏的宝石！ 店主对我非常好而且友善。 她不遗余力地帮助我。 这是一次美妙的经历。 即使我不在州内，我也会继续在那里购物。 当你找到一个好地方和优秀的人时，你就会和他们在一起。 （原文） Love this place! A hidden gem! the owner is so wonderful and kind to me. She goes above and beyond to help me. It's been wonderful experience. I'll continue to shop there even though I'm out of state. When you find a great spot and great people, you stick with them.

（由 Google 翻译）棕榈滩最好的商店！卓越的客户服务，现场改造。她从业23年，每一季的第一站都是棕榈滩！ （原文） Best store in Palm Beach! Exceptional customer service, on site alterations. She’s been in business for 23 years, first stop in Palm Beach every season!

（由 Google 翻译）我不会去其他任何地方获取任何宣传和营销材料。 全体员工都很专业，合作起来很棒。 从订购到图形设计师，他们的表现都超出了我们的预期。 我最喜欢的部分是，它是满足我们所有促销需求的一站式购物。 （原文） I would not go anywhere else for any of my promotional and marketing material. The entire staff is professional and amazing to work with. From ordering down to the graphic designer, they all perform above and beyond our expectations. My favorite part, it is one stop shopping for all our promotional needs.

（由 Google 翻译）Tyra 和她的团队做得太棒了，很快就把我家的衬衫送到了。质量很棒，沟通顺畅，总之，做得太棒了！ （原文） Tyra and the team did such an amazing job and got my family’s shirts to us quickly. Great quality, great communication, and overall great job!

（由 Google 翻译）我很难从工作中访问该网站。我与该公司来回发送电子邮件，但没有得到任何结果。一位名叫泰拉（Tyra）的可爱女士给了我她直接的工作延期，并能够引导我完成步骤并带我去我需要去的地方。谢谢泰拉。 （原文） Had a hard time getting access to the website from my job. I was emailing back and forth with the company and was not getting anywhere. A lovely woman named Tyra gave me her direct work extension and was able to walk me through the steps and get me where I needed to go. Thank you Tyra.

（由 Google 翻译）来自优秀团队的出色工作和优质产品！ （原文） Awesome work and quality product from a wonderful team to work with!

（由 Google 翻译）地球上最好的团队！ （原文） Best team to work this on the planet!

（由 Google 翻译）我女儿对慢跑者感到失望。这种材料太薄了，尤其是考虑到价格。也许我们应该订购男孩慢跑裤，这样材料就不会那么薄。 （原文） My daughter was disappointed with the joggers. The material was way too thin, especially considering the price. Maybe we should have ordered the boys joggers so the material would not be so thin.

（由 Google 翻译）优质的服务...优质的产品...出色的周转时间。 （原文） Great service...great product...fantastic turnaround time.