(由 Google 翻译)昨晚我和丈夫、女儿去餐厅庆祝生日。首先,一个脾气暴躁的女服务员走到我们桌前,把杯垫扔在我们每个人身上。我丈夫问艾瑞卡(Ericka)有什么生啤,她却说菜单上有。我丈夫说他忘了拿酒杯。女服务员耸耸肩,没告诉我们有什么生啤。接着我们点了两杯啤酒,她漏了一杯,过了至少十分钟才把漏掉的啤酒送过来。我们的晚餐等了很久,虽然因为是生日晚餐我们也没太在意,但等餐的时候,我们又点了啤酒,结果服务员把空杯子留给了我们。她站在吧台,根本没注意自己的客人。我们又等了10到15分钟才等到第二轮啤酒,她还是只送来了一杯,而不是两杯。最后,菜终于上来了,可怜的丈夫在生日当天却吃到了冷鸡翅。他不得不起身去吧台,因为艾丽卡又站在吧台边。我们说很抱歉,鸡翅真的太冷了。她很不情愿地把鸡翅拿回厨房。回来后,她说厨房说“就这样吧”,鸡翅本来就应该是冷的,因为上面有酱汁。她还跟我们争论起来。鸡翅端回来的时候都黑了,她说厨房把剩下的鸡翅又放回油锅里炸了。鸡翅真的黑得发亮,难以下咽。我要求服务员把鸡翅从账单里去掉,因为它们根本没法吃。她却一直跟我们争论,态度也很差。后来我们又点了一轮啤酒,她又少送了一杯。我们等着她回来,但她却选择站在吧台边。她回来后,我对艾丽卡说:“这是我遇到过的最差劲的服务,你太糟糕了。”她立刻回答说:“我也是这么想的。”
我对这位服务员的态度和霸凌行为感到非常愤怒,于是去找了餐厅经理。他道了歉,说她不该那样说。我们非常生气,当晚7点我又打电话给经理,经理的回复还是老一套:“我们深表歉意。我们一直以优质的食物和服务为傲。但那位女服务员彻底毁了我们的夜晚。我在餐饮业从业30年,从未见过如此糟糕、如此不专业的服务员,简直是一场噩梦。如果你们也遇到她,我强烈建议你们换一位服务员。”
我丈夫原本想去Toucan餐厅看看,是否适合举办员工大型圣诞派对。结果却被那位女服务员粗鲁、不专业、咄咄逼人的行为吓坏了。除非Toucan餐厅更换员工,那位女服务员离开,否则我们绝不会再去那里。
(原文)
Myself and my husband and my daughter went for a birthday dinner last night. First this grumpy waitress came up to our table and threw down the coasters at each one of us. My husband asked Ericka what was on tap she proceeded to say it's on the menu, my husband replied he had forgotten his glasses, The waitress shrugged her soldiers and did not tell us what was on tap. Next we ordered too beers, she forgot one , and finally came back with the forgotten beer, a good 10 minutes if not more later. As we waited for our dinner which took an unusually long time, which we were not too bothered about as it was a birthday dinner the waitress left us with empty beer glasses as we had asked for more rounds. She was standing at the bar , and not paying attention to her tables. We waited another 10 ,15 minutes for another round of beer, and again she only came back with one of the requested beers not too. Finally the food came, and my poor husband on his birthday was handed cold wings. He had to get up and go to the bar as Erica was just standing at the bar again. We said we are sorry but the wings are really cold. She begrudgingly took them back to the kitchen. When she came back she said the kitchen said you get what you get the wings are supposed to be cold as they have sauce on. And she was arguing with us. The wings came back black as she said the kitchen had just put the remaining wings back into the fryer . The wings were literally black, awful. I asked the waitress to take the wings off our bill as they were unedible. She argued and gave us attitude the whole time. Next when we ordered another round of beer, she came back with one beer short again, we waited for her to come back, but she chose to stand at the bar instead. When she came back I said to Ericka , this is the worse service I have ever had, you have been terrible. She immediately answered, the feeling is mutual.
I was so mortified by this waitress attitude and bullying attitude I talked to the floor manager. He apologised and said she shouldn't of said that. We were so upset that I called back at 7pm that night to talk to the manager, who gave the typical responses. We opologise. We pride ourselves for having good food and service. Our evening was absolutely ruined by the waitress, I have never in my 30 years of being in the restaurant business met such a horrible unprofessional waitress , she was truly a nightmare. If you get her I would personally request another waitress.
My husband who wanted to go to the toucan to see if it would be a good restaurant to have for a massive Christmas party, for his staff. Was completely horrified by the waitresses rude, unprofessional, bullying behaviour. We will not be going back to the Toucan until the turnover of staff changes and the waitress is no longer there.