迈阿密中47个最佳家庭度假村

酒店挺好的，服务也挺好的，住阳台房型隔壁有时候半夜会在阳台吵闹。餐厅不推荐prime54，hakasan不算最正宗的中餐但是也还可以。

房间设施不好。

舒服

（由 Google 翻译）就像很多人说的，它看起来很奢华，但现实却很残酷。他们对所有东西都收费过高，咖啡不应该花 13-15 美元，食物充其量还可以，但太贵了，海滩上的遮阳伞要额外收费，服务应该扩展到每个戴手环的人，他们会要求你告诉他们你是酒店的客人，很多工作人员从我身边走过，只接待那些已经付了伞费或床费的人。主游泳池关闭了，自从我们来到这里就一直关闭。电梯简直是一场噩梦，Tresor 塔有一部不能用，还有两部只能往上走，剩下一部可以上下移动，但会跳过很多楼层，就像它没有记录有人按了按钮一样。我们在电梯上等了整整 5-10 分钟。对我来说最好的部分是，这次旅行有两个孩子，这里有一个厨房，里面有冰箱、炉灶和微波炉。这样我们就可以把零食和早餐放在房间里了。我很难接受酒店餐厅菜单上每样菜都超过20美元。 我也喜欢房间的景色。如果你选择住在这里，最好带上步行鞋，因为这里有很多价格更实惠、味道也绝对棒的餐厅。比如Tiki & Burgers。离酒店不远，还有一家唐恩都乐。说实话，这个地方不值那么多宣传和花费。 （原文） Like so many have said it looks luxurious then the reality hits. They over charge on everything, coffee should not cost 13-15 bucks, the food is ok at best and way to expensive, they charge extra for umbrellas at the beach, service is suppose to extend to everyone with a bracelet they demand you where to let them know your a guest of the hotel, I have had numerous workers walk past me and only address those who have paid for an umbrella or bed. The main pool is closed and has been since we've They been here. The elevators have been a total nightmare, they have one that doesn't work in Tresor tower then there are two that only go up, leaving one that goes up and down but will skip numerous floors like it doesn't register that someone pushed the button. We have spent a good 5-10 minutes waiting on the elevator. The best part for myself, having two kids on this trip is there is a kitchen with a fridge, stove and microwave. Which allows us to keep snacks and breakfast items in the room. I have a hard time paying over 20 bucks for every item on the menus with in the hotel restaurants. I like the view from the room as well. If you chose to stay here bring walking shoes as there are many places to go eat that are better priced and the taste is absolutely amazing. Like Tiki & Burgers. Not to far from the hotel along with a dunkin donuts. To be honest this place is not worth the hype or cost.

（由 Google 翻译）酒店位置优美，本应是一个绝佳的去处。但好的东西都卖光了！服务糟透了！一次经历就是在21+泳池边花钱买椅子，结果服务员除了服务客人什么都做。我不得不去吧台拿饮料，结果服务员在入口处交换号码，还跟一个男人搭讪。除了因为没拿到最低消费而被她吼，我不得不走到吧台去买所有饮料之外，我什么也不在乎。房间不错，但沙发是从奶奶1970年地下室搬来的，房间里的冰箱坏了。此外，他们还要收取20%的服务费，有些服务员会说他们什么也没得到，有些则说他们得到了。如果他们不这样做，就把饮料和食物的价格提高一点，这样我们就可以做出正确的小费决定了。总的来说，这是我住过最浪费的酒店，我更推荐假日酒店而不是这家。此外，对于情侣来说，这里对孩子的友好程度各不相同，你永远找不到一个安静的地方来休息，享受美好的一天。当我们躺在外面时，一个 5 岁的孩子就在我妻子的泳池包旁边玩耍（我们最终把它扔掉了）。 （原文） Hotel is in a beautiful locations and has the protentional to be a great spot. So done with the good! Service was horrible! One experience is paying for chair at the 21+ pool and the wait staff doing everything other than waiting on people. I had to go get my drinks at the bar when the waitress was exchanging numbers and hitting on a guy by the entrance. Still would not care other than getting yelled at for not getting drink minimum through her because I had to walk up to the bar to by all our drinks. Room was nice but couch was straight out of grandmas 1970 basement and fridge in the room did not work. Also they charge a 20% service fee and some waiters tell you they get nothing some say they get it. If they do not just mark up the drinks and food so we can make the correct decision on tipping. Overall This was the biggest waist of money I ever spend on a stay at a hotel and would recommend a holiday inn over this place. Also vary kid friendly at the point of a couples great getaway you will never find a quiet place to lounge and in joy the day. A 5 year old as we were laying out relived themselves right next to my wife's pool bag (we ended up throwing it away).

（由 Google 翻译）这家酒店的建筑结构不错，但在很多方面都显得过时，尤其是在标识和沟通方面。即使客人已经支付了度假费，也没有明确的标识表明大部分沙滩椅甚至一些泳池边的椅子都是收费的。某些泳池边的椅子收费高达300美元，这让人感觉很不合理。 此外，沟通也是一个问题，因为很多员工的外语能力有限，这使得误解更加令人尴尬。 另一个主要问题是客群构成。这家酒店虽然接待家庭，但也吸引了大量年轻的派对爱好者——他们播放着嘈杂的音乐，饮酒作乐，行为举止在我看来对孩子来说很不合适。有一次，在接待区，我看到几个女孩主动向客人兜售服务，这让我非常不舒服。我不确定她们是外来人员还是酒店客人私下里这样做的，但无论如何，这都与家庭环境格格不入。 需要说明的是，我并不认为这些问题本身有什么“错”。我只是觉得这家酒店需要更明确地定义目标客户群体。我提到的那些方面，或许对那些喜欢热闹派对氛围的人来说很棒——但对我和我的家人来说，却不太合适。 简而言之：这家酒店或许适合那些寻求娱乐和夜生活的人，但我并不推荐给带着孩子、想要放松身心、享受舒适的家庭。 （原文） The hotel has a nice structure, but it feels outdated in several aspects, especially in signage and communication. There are no clear signs indicating that most of the beach chairs and even some of the pool chairs are paid, even though guests already pay a resort fee. Charging up to US$300 for certain poolside chairs feels unreasonable. There’s also a communication barrier, as many staff members struggle with foreign languages, which makes these misunderstandings even more uncomfortable for guests. Another major issue was the mix of audiences. The hotel accommodates families but also attracts a large number of young party-goers — with loud music, alcohol, and behavior that I personally find inappropriate around children. At one point, in the reception area, there were girls offering themselves to guests, which was very uncomfortable. I’m not sure if they were outsiders or even guests doing this privately, but either way, it’s not something that matches a family environment. To be clear, I don’t think any of this is necessarily “wrong.” I simply believe the hotel needs to define its target audience better. Everything I mentioned might actually be great for those who want a lively, party-style atmosphere — but for me and my family, it just wasn’t the right fit. In short: the hotel can be enjoyable for people looking for fun and nightlife, but I do not recommend it for families with children seeking relaxation and comfort.

（由 Google 翻译）2025年10月20日至27日，我和表兄弟姐妹入住迈阿密海滩枫丹白露酒店，庆祝一个重要的生日。说实话，这绝对是我住过的最糟糕的酒店之一。 入住前两周，我给酒店发了邮件，说明我有一些健康问题，需要一间舒适且无障碍的房间。他们却从未回复。抵达酒店后，我的信用卡被扣款超过1400英镑，包括预授权和各种费用，尽管我和表兄弟姐妹是合住一间房。 后来我发现，我们住的房间是唯一没有阳台的，而我们一行人的其他房间都有阳台。我询问前台后，他们说等商务会议的客人退房后会免费给我换房。第二天早上，另一位工作人员却说我需要额外支付1000多美元才能换房。 当我要求见经理时，她态度极其恶劣，冷漠无情。我在迈阿密的第一天就独自一人在大堂里哭泣，没有一个工作人员停下来询问我是否安好。这让我感到羞辱和极度沮丧。 房间本身很脏​​，好几个插座都坏了，甚至有一个工作人员没敲门就进了房间。酒店里挤满了参加商务会议的客人，感觉休闲度假的客人被当成了累赘。 这家酒店在网上看起来或许很豪华，但员工显然缺乏基本的待客之道和同理心。他们没有丝毫热情、友善和对客人的关心。经历了这次糟糕的体验后，我再也不会入住这家酒店，也不会推荐给任何想要享受轻松舒适或受到尊重的住宿体验的人。 （原文） stayed at the Fontainebleau Miami Beach from 20–27 October 2025 with my cousins to celebrate a milestone birthday, and it was honestly one of the worst hotel experiences I’ve ever had. Before arriving, I emailed the hotel two weeks in advance to explain that I have certain health challenges and would need a comfortable, accessible room. They never replied. On arrival, I was charged over £1,400 in holds and fees, all on my card, even though I was sharing the room with my cousin. Then I found out our room was the only one without a balcony, while every other room in our group had one. When I asked about it, the front desk told me they’d move me complimentarily once business conference guests had checked out. The next morning, a different staff member said I’d need to pay over $1,000 extra to move. When I asked to speak with the manager, she came out with an incredibly rude and dismissive attitude. I was left in tears in the lobby on my first full day in Miami, and not one staff member stopped to check if I was okay. It was humiliating and deeply upsetting. The room itself was dirty, several plug sockets didn’t work, and one staff member even entered the room without knocking. The hotel was completely overrun by business conference guests, and it genuinely felt like leisure guests were treated as an inconvenience. This place may look luxurious online, but the staff clearly lack proper hospitality training and empathy. There was no warmth, no kindness, and no sense of care for guests. After this experience, I will never stay here again, and I wouldn’t recommend it to anyone looking for a relaxing or respectful stay.

女儿要泡奶粉，没有热水壶，没有拖鞋，没有牙刷，，，，，

临时出差选择了这家酒店，环境很好，服务员也十分热情

（由 Google 翻译）Lowe’s Hotel 绝对是迈阿密度假的完美去处。⭐️⭐️⭐️⭐️⭐️ 我希望可以给这个地方一百万个赞！！！从周三到周日我都在这里度过，一点也不失望。首先让我说一下工作人员提供的无可挑剔的服务。我住在其中一间翻新过的房间里，它非常完美，床超级舒服，浴室有这些大淋浴喷头，可以提供最佳水压，他们还有大屏幕平板电视。池畔的服务很棒，午餐和饮料马上就送来了。我可以步行到海洋大道观看夜生活，它离酒店大约 6-8 个街区，所以穿舒适的鞋子。海滩非常漂亮，海水清澈，没有鲨鱼或水母。海滩靠近泳池区，那里的 Lowe’s 工作人员也很棒。我最喜欢这家酒店的地方在于，即使退房后才发现航班延误了好几次，我的航班直到晚上才起飞，但我还是可以免费享受酒店的各项设施。我把行李交给礼宾部，然后回到泳池，再次享受阳光。此外，泳池附近还有私人淋浴间和卫生间，您可以在离开酒店前使用。我强烈推荐给我的家人和朋友。 （原文） Lowe’s Hotel has got to be the perfect place for vacay in Miami.⭐️⭐️⭐️⭐️⭐️ I wish I could give this place a million likes!!!! Spent Wednesday to Sunday and I was not disappointed whatsoever. Let me first start out by saying the staff provided impeccable service. I was able to stay in one of the renovated rooms and it was just perfect, the bed super comfy, the bathroom had these large shower heads that gives you the best water pressure and they also had Large flat screen tv. The service at poolside is amazing, lunch and drinks came out right away. I was able to walk to Ocean drive and sight see the nightlife it was about 6-8 blocks away from the hotel so wear comfy shoes. The beach is super beautiful with clear water, no sharks or jellyfish seen. The beach is within close proximity to the pool area and the Lowe’s staff there was also great. What I love mostly about this hotel even after check out I found out last minute of several delays so my flight didn’t leave until the evening and I was able to enjoy the amenities after check out for free. I dropped my bags with the Consierge and made my way back to the pool and enjoy the sun all over again. Also, there are private showers and bathrooms near the pool area where you can use prior to exiting the establishment. I highly recommend to all my family and friends.

（由 Google 翻译）迈阿密海滩洛伊斯酒店 (Loews Miami Beach Hotel) 真是太棒了！从我抵达的那一刻起，服务就热情友好、专业周到——完全符合我对位于南海滩中心地带的豪华海滨酒店的期待。 酒店位置绝佳——距离海滩仅几步之遥，步行即可到达林肯路 (Lincoln Road) 和海洋大道 (Ocean Drive)。我的房间一尘不染，设计精美，还能欣赏到迷人的海滩和泳池景色。床铺无比舒适，每个细节都体现了酒店的用心。 泳池区令人惊艳，氛围既热闹又轻松，海滩服务也堪称一流。工作人员确保一切都完美无缺——从帮我撑起遮阳伞到在我的躺椅旁送上清爽的饮品，无不体现着他们的细致周到。 餐饮选择也非常丰富——我尤其喜欢自助早餐和酒店内的餐厅。整个入住体验奢华、温馨，充满了浓郁的迈阿密风情。 我强烈推荐迈阿密海滩洛伊斯酒店给所有来这座城市的游客——无论是休闲度假还是商务出行。它完美融合了优雅、舒适和热情好客，坐拥南海滩最佳地段之一。 （原文） Loews Miami Beach Hotel was truly exceptional! From the moment I arrived, the service was friendly, professional, and attentive — exactly what you’d expect from a luxury beachfront property in the heart of South Beach. The location is unbeatable — steps from the ocean and within walking distance to Lincoln Road and Ocean Drive. My room was spotless, beautifully designed, and offered a gorgeous view of the beach and pool area. The bed was incredibly comfortable, and every detail felt well thought out. The pool area is stunning, with a lively yet relaxed atmosphere, and the beach service was top-notch. The staff made sure everything was perfect — from setting up my umbrella to offering refreshing drinks right at my chair. Dining options were excellent as well — I especially enjoyed the breakfast buffet and the on-site restaurant selections. The entire experience felt luxurious, welcoming, and very Miami. I highly recommend Loews Miami Beach Hotel to anyone visiting the city — whether for leisure or business. It perfectly combines elegance, comfort, and great hospitality in one of the best locations in South Beach.

（由 Google 翻译）这家酒店太棒了！我和丈夫一下车，服务就无可挑剔。大堂漂亮极了，而且香气怡人。电梯速度很快，不用等位。房间干净整洁，景色美得令人窒息。从酒店到海滩也很方便。我们一定会再次入住这家酒店！ （原文） This hotel was amazing! From the moment, my husband and I got out of the car, the service was A1. The lobby is beautiful and smells amazing. Elevators are fast so you’re not waiting. The room was clean and the view breath taking. Easy access to the beach from the hotel. We will visit this hotel again!

（由 Google 翻译）真是个很棒的住宿地点！房间干净舒适，不过确实能听到一些周围的噪音——晚上很难分辨是有人敲门还是邻居的门。海滩边的餐饮服务会加收20%的小费，但考虑到那里的美景和便利性，还是值得的。 地理位置绝佳——方便前往海滩，无论是参加会议还是家庭度假都非常合适。酒店内设有联邦快递 (FedEx) 网点和租车点，还有一些购物场所、另一家餐厅和一家咖啡馆，方便您享用早晨饮品。一定要去普雷斯顿餐厅 (Preston's) 吃早餐——食物美味，服务热情周到！ （原文） Really nice place to stay! The rooms are clean and comfortable, though you can definitely hear some surrounding noise — at night it’s hard to tell if someone’s knocking on your door or a neighbor’s. The beachside food service adds a 20% gratuity, but it’s worth it for the beautiful view and convenience. The location is perfect — easy beach access and great for both conferences or a family getaway. There’s also a FedEx location and a car rental spot right on site, plus some shopping options, another restaurant, and a coffee place to grab your morning drink. Breakfast at Preston’s is also a must — great food and friendly service!

（由 Google 翻译）洛伊斯酒店为我们（eXp Realty）的商务会议举办了两场活动。我参加了在楼上宴会厅举行的豪华部门晚宴/招待会。食物美味可口，氛围也棒极了。洛伊斯酒店还为我们举办了海滨告别招待会。食物同样美味，工作人员也非常出色。感谢你们如此周到地接待了我们众多宾客！ （原文） The Loews Hotel hosted 2 events for our business convention (eXp Realty). I attended the Luxury Division Dinner/Reception in the upstairs ballroom. The food was delicious and the ambience was incredible. The Loews also hosted our Beachfront Farewell Reception. The food was also delicious, the staff was incredible. Thank you for hosting our large crowd so well!

真正的迈阿密海滩！

（由 Google 翻译）我们预订了一日通行证，因为我们结束了邮轮之旅，正在等飞机。结果体验太棒了，我们甚至改签了航班，决定在那里住一晚！我今年55岁了，以前从来没这么做过！真是太值了。 Rico Delargo 和他的团队非常出色，酒店和设施也棒极了。食物美味，氛围轻松又不失时尚。这里既有单身人士，也有家庭，各种年龄段和团体都有。 泳池和海滩都非常漂亮，这真是结束我们邮轮之旅的完美方式。 谢谢大家 :-0 （原文） We booked a day pass because we had finished our cruise and we were waiting for our flight and it was so brilliant we changed our flights to stay the night! I am 55 years old and have never done that before! So worth it. Rico Delargo and his team are exceptional and the hotel and facilities amazing. Food is great and the vibe is relaxed but trendy. Various ages and groups from singles to families etc. The pool are and the beach are gorgeous and it was such a great way to finish our cruise. Thank you everyone :-0

（由 Google 翻译）我生日时收到了一张一日通行证，这个地方真的很棒。我可以使用水疗中心和所有设施。从我到达的那一刻起，一切都非常完美。按摩体验尤其出色，之后我感觉无比放松。我体验了蒸汽房、日光浴和冷热按摩浴缸。休息区也很棒，按摩结束后可以去那里欣赏海景，非常宁静。使用完所有室内设施后，我去了海滩，那里的布置也很漂亮。泳池和娱乐区也很棒。工作人员热情友好，而且非常专业。我强烈推荐大家来这里度过一天，放松身心。 （原文） Received a day day pass for my birthday and this place was very nice. I had access to the spa and all amenities. Everything was n8ce from the time I arrived to the time I left. The message was exceptional. I felt so relaxed afterwards. I used the steam room, suna and the hot and cold jacuzzi. The ration area is just. A area where you can go after your message and look out at the ocean, so peaceful. After using all the inside amenities I went outside to the beach, which was set up very nice. The pool and entertainment area is very nice. The staff was welcoming and very professional. I would definitely recommend everyone to go for the day to get away and relax.

（由 Google 翻译）我在伊甸园酒店参加了一个工作会议。度假村环境不错，干净整洁，地理位置也很好。房间大部分都还不错——就是浴缸排水不畅，我妻子第一次泡澡的时候就堵住了。海滩和泳池都很棒，维护得也很好。泳池工作人员非常热情友好！毁了我这次体验的是主酒吧。我们来这里参加工作会议，和同事们喝了几杯，结果没过多久酒吧就关门了，我们都不知道自己的卡在哪儿！我们问了酒店工作人员，他们似乎对帮我们找卡漠不关心。我不得不找夜班经理，他下来后也一副漠不关心的样子。我告诉他我可以付账，我只需要一张收据和我的卡！他们花了将近一个小时才找到我的卡（不知道为什么，外面的保安拿走了我的卡）。酒吧服务员从未过来告知我们即将打烊，也没有任何告示说明如果顾客在打烊前没有结账，他们的信用卡会被交给保安。这是一次非常不专业且令人失望的体验。这里的员工就像机器人一样机械地工作，他们显然对顾客的入住体验漠不关心。这里是最差的住宿地点吗？倒也不是。但如果你来迈阿密，我强烈建议你选择其他酒店，因为伊甸园酒店（Eden Roc）的客户服务实在太差了。迈阿密有很多其他选择，我建议你多看看其他酒店。 （原文） I had a work conference at Eden Roc. The resort was nice, clean and in a good location. The room was good for the most part - the tub doesn't drain, and ended up being clogged the first time my wife took a bath. The beach access and pools are nice and well kept. The pool staff was great and very nice! What ruined my experience was the main bar. We were here for a work conference and had a few drinks with co workers, and before we knew it they shut the bar down and we all had no idea where our cards were! We asked hotel staff about it and they seemed very indifferent to helping us find our cards. I had to ask for a night manager and he came down and acted like he didn't care either. I told him I'm fine paying my tab, all I need is a receipt and my card back! It took them almost an hour to find my card (security outside had my card for whatever reason). The bar never stopped by the table to tell us that they were closing, or had any disclosures saying they give the cards to security if you don't cash out by the time they close. It was a very unprofessional and disappointing experience. The staff here is on autopilot and they do make it apparent that they don't care about their client's stay. Are they the worst place to stay? No. But I would highly recommend staying at a different spot if you visit Miami as Eden Roc does very poor with customer service. There are plenty of options and I would recommend checking into different options.

（由 Google 翻译）这家酒店真是令人失望透顶。部分员工态度恶劣，其中一位甚至不但不帮忙，反而和我们争吵。 他们居然屏蔽了电视上的YouTube Kids频道，这对于一家家庭酒店来说简直荒谬。 他们没有为孩子提供合适的救生衣，泳池水冰冷刺骨，而且他们根本没有采取任何措施来加热。大多数客人只是坐在那里，而不是真正享受泳池。 这里没有任何适合孩子玩耍的地方。绝对不是一家适合家庭入住的酒店，而且根本不值这个价钱。 （原文） This hotel was a complete disappointment. Some of the staff were rude, and one of them even argued with us instead of helping. They blocked YouTube kids on the TV, which is ridiculous for a family hotel. They didn’t have proper life jackets for kids, and the pool water was freezing cold with zero effort to warm it up. Most guests were sitting around instead of actually enjoying the pool. There is nothing fun for children here. Definitely not a family-friendly hotel and not worth the money.

（由 Google 翻译）我们在前台办理入住手续时，体验就非常糟糕。我们的代理人阿米尔对网站上列出的酒店政策一头雾水，脸上也写满了困惑。他质问我，让我打开酒店网站查看。我照做了，然后他就走开了。我们没有收到欢迎饮料，而且服务员态度极其恶劣。海滩服务员米格尔非常棒，满分10分！第二天，服务员（姓拉米雷斯）两次弄错了我们的订单，而且在我们点完后还百般刁难，质问我，即使他复述了正确的订单，我也同意他收费。我点的是“冰冻玛格丽塔”壶，他却给我们上了“冰冻葡萄酒”壶。他复述了一遍正确的订单，然后只记住了前半部分，甚至连我说的“冰冻玛格丽塔”这个词都没记住。他重新点了一杯玛格丽塔，但这次没冰，然后他居高临下地走过来问我们是否满意。我们并不挑剔，所以就接受了。这家酒店有很多优点，但我不会再来了。我真后悔花了这么多钱想在这里度过一个愉快的周末。此外，预订时我很高兴酒店有三个泳池，然而，在我们入住的两天或三天里，其中两个主要泳池都被公司私人派对预订了。淋浴喷头第一次使用就堵塞了。我们觉得没法就这个问题去找酒店工作人员，因为前台接待员阿米尔在我们抵达时态度非常恶劣，让我们很不愉快。酒店的氛围与伊甸园酒店（Eden Roc）的宣传完全不符，我和我丈夫都非常失望。不过，如果你升级房型，景色确实很棒。为了你的入住体验，还是选择其他地方吧。我真的很抱歉。那些与我们的经历无关的人。 （原文） Our experience did not start out well upon checking in at the front desk. Our agent, Amir, was very confused with the hotel policies listed on the website and showed it all over his face. He questioned me, asking me to pull up the hotel website. Which I did, then he walked away. We didn’t receive our welcome drink and we were met with total rudeness. The beach server, Miguel, is amazing. 10/10 server. Then our next day, the server (last name Ramirez) had our order wrong twice, AND gave us such a hard time, questioning me, when he read back the correct order and I agreed upon him charging us. I had ordered a “frozen margarita” pitcher and he brought us a “frozé” pitcher. He read back the correct order then only remembered the first part, not even the whole word of what I said—“froze—(n margarita). He re-ordered our margarita but it was not frozen then condescendingly approached us asking if it was ok. We are not picky so we obliged. There are many great aspects of this hotel, but I will not return. I’m very sorry for myself that I spent so much trying to enjoy a weekend here. In addition, I was super happy it had 3 pools upon booking, however, 2 of the major pools were booked 2/3 days of our stay for private company parties. The rainfall shower is clogged upon initial use. We do not feel we can approach staff with this issue as the front desk agent, Amir, was so upsettingly rude to us upon arrival. The vibe does not match the promise of Eden Roc and my husband and I are so disheartened. Great view though, if you upgrade a bunch. For the money, pick somewhere else, for the sake of your experience. I’m so sorry to those who have nothing to do with our experience.

（由 Google 翻译）我在这家酒店的体验并不愉快。与迈阿密海滩的其他酒店相比，你肯定能找到更积极、更专业的氛围。这里的员工服务缺乏诚意和关怀。 想象一下，你在酒店参加了一个高强度的健身课程，然后被告知不能使用淋浴——这正是我的遭遇。当我们与酒店经理沟通时，他表现得彬彬有礼，但显然并不关心解决问题，只是笑了笑，然后就走了。 总的来说，如果你注重真诚的款待和舒适，我不会推荐这家酒店。 （原文） I did not have a pleasant experience with this hotel. Compared to other options at Miami Beach, you can definitely find a much more positive and professional atmosphere elsewhere. The staff here do not provide sincere or caring service. Imagine taking an intensive workout class at the hotel and then being told you cannot use the shower afterward — that’s exactly what happened to me. When we spoke to the hotel manager, he acted polite but clearly didn’t care about resolving the issue, just smiled and moved on. Overall, I wouldn’t recommend this place if you value genuine hospitality and comfort.

（由 Google 翻译）从我们下车的那一刻起，这次入住的一切都令人惊喜不已。行李员David热情地迎接我们，热情周到，如同真正的皇室贵族般热情好客。入住手续办理得非常顺利，前台团队也非常友好，让我们感觉宾至如归。 我们刚进房间几分钟，Juan就端着一盘美味的丹麦酥就过来了。这份人性化的服务真是个惊喜，也为我们接下来的住宿体验奠定了基调。 我们还预订了泳池边的凉亭，里面备有免费的新鲜水果和一瓶冰镇桃红葡萄酒——在泳池边放松身心的完美之选。 整个酒店都很漂亮，用谷歌地图就能轻松找到——代客泊车和停车都非常方便。泳池区景色迷人，景色迷人，酒店内的食物和饮品也完全符合您的期望。 这里的客户服务真的超越了五星级的标准。我们遇到的每一位员工都竭尽全力，让我们拥有难忘的体验。 强烈推荐这家酒店给那些想要享受无缝服务、美味食物和饮料以及从抵达到退房的真正热情款待的客人。 （原文） From the moment we pulled up, everything about this stay was exceptional. The bellman David greeted us with a warm smile and handled our arrival like true hospitality royalty. Check-in was smooth and friendly the front desk team made us feel right at home. Within minutes of settling into our room, Juan arrived with a tray of little gourmet danishes. That personal touch was such a pleasant surprise and set the tone for the rest of our stay. We also reserved a cabana by the pool, and it came stocked with complimentary fresh fruit and a chilled bottle of rosé — the perfect touch for relaxing poolside. The entire property is beautiful and easy to find using Google Maps — valet and parking were a breeze. The pool area is stunning with an amazing view, and the food and drinks on-site are every bit as good as you’d hope. Customer service here is honestly above five-star level. Every staff member we met went out of their way to make our experience unforgettable. Highly recommend this property for anyone who wants seamless service, great food and drinks, and true hospitality from arrival to checkout.

（由 Google 翻译）酒店和入住体验都非常棒。我们通过Airbnb预订了31楼的公寓，非常棒。酒店本身很棒，布里克尔区也很棒，Edge餐厅的早餐尤其美味，我非常喜欢那里的早餐，泳池也很棒，所有员工都非常友好，而且能记住我。我对这次入住体验印象深刻，我会推荐给所有人，而且我肯定还会再来。 （原文） Really excellent hotel and experience. We actually did an Airbnb for a condo on the 31st floor which is excellent. The hotel is great, Brickell is great, the edge restaurant is very good absolutely love breakfast there, the pool is amazing, all the staff is super friendly and remember you. I’ve been impressed and would recommend to anyone and would definitely come back.

（由 Google 翻译）我在这家酒店度过了一段美好的时光！服务非常出色，工作人员周到热情，竭尽全力让入住体验舒适惬意。房间干净宽敞，设施齐全，是忙碌一天后放松身心的理想去处。对我来说，最棒的当然是泳池区，它非常漂亮，维护得很好，是放松身心的理想场所。总而言之，这是一次非常棒的体验，我很乐意再次入住！ （原文） I had such a wonderful stay at this hotel! The service was excellent staff were attentive, welcoming, and truly went out of their way to make the experience comfortable. The room was clean, spacious, and well-appointed, making it a relaxing retreat after a long day. The highlight for me was definitely the pool area it was absolutely beautiful, well maintained, and the perfect place to unwind. Overall, a fantastic experience and I would gladly stay here again!

（由 Google 翻译）我和丈夫在这里度过了愉快的时光。服务一流，氛围很棒。这里悠闲宁静，泳池也很棒！如果您想在迈阿密找个放松的地方住，那就来这里吧。唯一的缺点是水疗中心是一间健身房，所以不如其他地方那么漂亮、那么放松。感谢大家，让我们度过了愉快的时光！ （原文） My husband and I enjoyed our trip here. The service was top notch. The vibes are great. Laid back and calm and the pool is amazing! If you want a relaxing place to stay in Miami go here. The only downside is the spa is an equinox gym so it’s not as beautiful and relaxed as other locations. Thank you all for a great stay!

（由 Google 翻译）从我们抵达的那一刻起，这家酒店的服务就明显出类拔萃。客户服务简直无与伦比——热情、周到、真诚体贴。我们遇到的每一位员工，从前台到泳池工作人员，都散发着专业和友善的气息。 酒店的清洁度无可挑剔。房间、公共区域，甚至隐秘的角落，都闪耀着对细节的关注。你能感受到他们对酒店的精心维护——干净的床单、一尘不染的浴室，以及整体清新的氛围，让整个空间既奢华又舒适。 酒店设施齐全，与入住体验完美融合。泳池美丽且维护良好，还提供贴心的服务，例如免费的水果浸泡水和舒适的毛巾。 简而言之，这家酒店不仅仅是一个睡眠场所，它创造了一种完整的、沉浸式的体验。很少有地方能将奢华与温馨如此完美地融合在一起。我们离开时不仅感到神清气爽，还感受到了真正的关怀。 评分：5/5——本身就是一个目的地。以后来迈阿密我们只会住这里。 （原文） From the moment we arrived, it was clear this hotel operated at a level above the rest. The customer service was nothing short of extraordinary—warm, attentive, and genuinely thoughtful. Every staff member we encountered, from the front desk to the pool staff, radiated professionalism and kindness. Cleanliness was impeccable. The rooms, common areas, and even tucked-away corners sparkled with attention to detail. You could sense the pride in their upkeep—fresh linens, spotless bathrooms, and an overall freshness that made the entire space feel both luxurious and comforting. The amenities were generous and beautifully integrated into the experience. The pool was beautiful and well-maintained, with thoughtful touches like complimentary fruit-infused water and plush towels. In short, this hotel didn’t just provide a place to sleep—it created a complete, immersive experience. It’s rare to find a place where luxury and warmth meet so seamlessly. We left feeling not only refreshed but truly cared for. Rating: 5/5 – A destination in itself. We’ll only stay here in Miami in the future.

（由 Google 翻译）七月初在这里住了几晚。我订的是面试官推荐的城市景观大床房，房间非常漂亮宽敞。入住登记处在七楼（如果我没记错的话），你需要在那里换乘电梯才能到房间。大楼里还有一家 Equinox 酒店，在四楼（如果我没记错的话）。他们有一个漂亮的长泳池，周围有很多座位，我周二晚上 6:30 左右去游了泳——独享了泳池。酒店离海湾步道很近，对于我这种喜欢四处跑着探索新地方的人来说很方便。当我叫 Uber 去机场时，他一直搞不清楚酒店的入口在哪里，说实话，我也花了好几次时间才弄清楚哪个入口是这家酒店的。在去游泳池的路上，你必须经过一家餐馆（巴伊亚？）而且你总是能闻到浓烈的海鲜味——这是我唯一不喜欢这家酒店的地方。 （原文） Stayed here for a couple of nights at the beginning of July. I had a cityscape king room sponsored by an interviewer and it was pretty nice and spacious. The check-in desk is at the 7th floor (if I remember correctly), and you have to always transfer elevators there to get to your room. There's also an Equinox in the building, on the 4th floor (again, if I remember correctly). They have a nice long pool with lots of seating around, and I went for a swim Tuesday evening around 6:30pm - had it to myself. It's very close to the baywalk, so that was convenient for someone like me who likes to run around to explore new places. When I called an Uber to the airport, he kept getting confused about the entrance to the hotel, and to be fair, it took me a couple of instances of going out on walks too to figure out exactly which one belonged to this hotel. On the way to the pool, you have to walk by a restaurant (Bahia?) and you always get the strong smell of seafood - this was the only thing I didn't like about this hotel.

（由 Google 翻译）迈阿密四季酒店 (Four Seasons Hotel Miami) 提供奢华的住宿体验，卓越的服务、典雅的客房，以及比斯坎湾或城市天际线的壮丽景色。酒店设施世界一流，拥有迷人的泳池平台、设备齐全的健身中心和令人放松的水疗中心。酒店餐饮选择丰富多样，提供新鲜美味的菜肴和周到的服务。从清洁到个性化服务，每一个细节都体现了酒店的高标准。无论您是商务出差还是休闲度假，迈阿密四季酒店都将为您带来舒适、精致和热情好客的难忘体验。 （原文） Four Seasons Hotel Miami offers a luxurious stay with exceptional service, elegant rooms, and breathtaking views of Biscayne Bay or the city skyline. The facilities are world-class, featuring a stunning pool deck, well-equipped fitness center, and relaxing spa. Dining options are excellent, with fresh, flavorful dishes and attentive service. Every detail—from the cleanliness to the personalized touches—reflects the hotel’s high standards. Whether for business or leisure, it’s an unforgettable Miami experience that blends comfort, sophistication, and warm hospitality.

这个酒店有吃的有玩的还有睡的太好了。

（由 Google 翻译）哇哇哇！我在棕榈酒店住得太棒了！一开始因为社交媒体曝光度不高，我有点犹豫要不要预订，但我很高兴预订了。从下车等待代客泊车的那一刻起，你就受到了无微不至的照顾。我遇到的每一位员工都非常友好热情。大堂弥漫着经典的迈阿密老派氛围，泳池和提基酒吧也非常迷人。房间虽小，但设施齐全——床单柔软如丝，能让你睡个好觉。我一定会再来的！ （原文） Wow wow wow! My stay at The Palms Hotel was amazing! I was hesitant to book at first because of the lack of social media presence, but I’m so glad I did. From the moment you step out of your car for valet, you’re treated wonderfully. Every staff member I interacted with was so friendly and welcoming. The lobby gives off classic old Miami vibes, and the pool and tiki bar are absolutely adorable. The rooms are small but mighty—the bed sheets are silky soft and made for the best night’s sleep. I’ll definitely be coming back!

（由 Google 翻译）入住体验棒极了。酒店本身非常漂亮，令人放松，还有好几个不同的区域可以休闲放松。我们几乎没怎么离开，因为我们所需的一切都应有尽有。最重要的是，工作人员非常棒。他们友善、乐于助人，随时准备尽一切努力让我们的住宿体验更加美好。泳池提基酒吧团队做得非常出色，尤其是凯瑟琳和安德里亚，她们风趣幽默、热情洋溢，调制的饮品也非常棒！我们一定会很快再来入住。 （原文） Had an incredible stay. The hotel itself is gorgeous, and relaxing, with several different areas to hang out. We barely left because we had everything we needed. But more than anything, the staff were amazing. Kind, helpful and ready to do anything they could to make the stay better. The pool tiki bar team went above and beyond, especially Kathlen and Andrea who were hilarious, happy, and made incredible drinks! We will definitely be back for another stay soon.

（由 Google 翻译）我和男朋友在这里度过了一个短暂的周末假期，真是太棒了！员工非常友好，尤其是餐厅和泳池边的服务人员。我们很喜欢我们的特大床房，睡得特别好，一点噪音都没有。酒店位置绝佳，方便前往海滩步道和大海。早餐和午餐都很棒，食材非常新鲜。真想多住几天，迫不及待地想再次入住！性价比超高。 （原文） My boyfriend and I stayed here for a little getaway weekend and it was simply delightful! The staff was friendly, especially the ones in the restaurant and the pool. We loved our king room and slept so well, with no noise. Their beach location was perfect for access to the beach walk and ocean. Their breakfast and lunch were great and everything was so fresh. Could have stayed there longer and can't wait to come back! Great price for what you get.

（由 Google 翻译）这是我们第二次入住棕榈酒店，以后还会再来的。从前台到泳池边的调酒师，以及所有在酒店遇到的员工，每个人都非常热情周到。即使在最炎热的日子里，海滩上的服务也无可挑剔。泳池边，甚至酒吧里的服务也总是那么到位。周二泳池边的调酒师人非常好——她看到我怀孕了，在我最后一天特意为我调制了一杯无酒精鸡尾酒来庆祝，真的让我感觉很特别。早餐也很棒（特别感谢Leonardo，他太贴心了）。 （原文） This is our second time staying at the Palms and we will always keep coming back. From the reception staff to the bartenders at the pool, and all the other staff you meet in between, everyone was so happy and considerate. The service on the beach is impeccable even on the hottest days. The service by the pool or even just at the bar is always spot on. Our Tuesday pool bartender was so nice- she saw I was pregnant and created a mocktail for me on my last day to celebrate, really made me feel special. Breakfast is perfect (shout out to Leonardo who is the sweetest).

（由 Google 翻译）我在迈阿密海滩棕榈酒店及水疗中心 (The Palms Hotel & Spa, Miami Beach) 的入住体验极其糟糕。 我的房间是由我母亲内谢·克勒奇 (Neşe Kılıç) 预订的，她因为我稍后会来，所以把我加为客人。经过12小时的国际航班后，前台拒绝为我办理入住，理由是他们“需要她再次确认”——尽管我的名字和护照信息都已出现在预订信息上。我在大堂里坐了一个多小时，既疲惫又感到羞辱。 十天后，在多次与酒店工作人员沟通后，我的房卡突然无法使用。当我前往前台时，他们却说：“我们不记得您了。” 一个酒店怎么可能认不出一个住了十天的客人呢？他们既不帮忙，也不核实我的身份，就把我锁在门外好几个小时。 之后，酒店又发生了电梯故障，持续了六个多小时。所有客人不得不使用紧急楼梯爬上12层楼——其中不乏推着婴儿车、带着沉重行李的客人。没有工作人员帮忙搬运行李，也没有人提供任何补偿、代金券，甚至连一句道歉都没有。 对于一家号称豪华的酒店来说，如此缺乏专业精神、同理心和责任感简直令人难以置信。这次入住体验完全无法接受。 （原文） had an extremely disappointing stay at The Palms Hotel & Spa, Miami Beach. My reservation was made by my mother, Neşe Kılıç, who added me as a guest since she was joining later. After a 12-hour international flight, the front desk refused to check me in because they “needed her confirmation” again — even though my name and passport were already on the booking. I sat in the lobby for over an hour, exhausted and humiliated. Ten days later, after multiple in-person conversations with staff, my room key stopped working. When I went to the front desk, they said, “We don’t remember you.” How can a hotel fail to recognize someone who has been staying there for 10 days? They didn’t help, didn’t verify my ID, and left me locked out of my room for hours. Then came an elevator breakdown that lasted over six hours. Guests had to climb 12 floors using the emergency stairs — including people with baby strollers and heavy luggage. No staff helped anyone carry bags, and no one offered any kind of compensation, voucher, or even an apology. For a supposedly luxury hotel, the lack of professionalism, empathy, and responsibility is beyond belief. Nothing about this experience was acceptable.

（由 Google 翻译）我们在这家酒店度过了一段美好的时光。朋友们在那里结婚了，我们决定在婚礼的周末住在这里。每个人都非常友善、友好、乐于助人。特别感谢前台的Jasmine和礼宾部的Christopher，他们满足了我们的每一个要求。一定会再来的。 （原文） We had an amazing time at the hotel. Friends got married there and we decided to stay the weekend of the wedding. Everyone was super nice, friendly and helpful. Special shoutout to Jasmine from the front desk and Christopher from the concierge team who responded to each of our requests. Will definitely be back.

尚可

（由 Google 翻译）天哪，我该从哪儿说起呢？我来迈阿密过生日，就在健康会议前几天，结果却度过了人生中最棒的生日！他们惊喜地在我的房间里放了一个蛋糕，在 Los Fuegos 餐厅的晚餐时又送了我一个……真是太特别了。 从我到达的那一刻起，部分员工就热情地向我打招呼“欢迎回家”……我记不清每个人的名字了，但每位管家都非常友善，乐于助人。 特别感谢 Gracielo，他帮我把行李搬到了 Casa Faena；也感谢水疗中心的接待员和精品店的团队，他们都非常热情周到。当我在水疗中心的休息区放松时，他们甚至还给我送了一杯香槟。这真是人生中最棒的生日体验，我的内心充满了喜悦！ （原文） Omg, where do I even start? I came to Miami for my birthday, just a few days before a wellness conference, and ended up having the best birthday ever! They surprised me with a cake in my room and another one during dinner at Los Fuegos…it was beyond special. From the moment I arrived, part of the staff greeted me with a warm “Welcome home”… I can’t remember everyone’s names, but every single butler was incredibly kind and helpful. A special thank you to Gracielo, who helped me move my belongings to Casa Faena, and to the spa receptionist and the boutique team, who were both so sweet and attentive. They even brought me a glass of champagne while I relaxed in the spa’s resting area. truly the best birthday experience ever. My heart is full!

（由 Google 翻译）我最近在迈阿密海滩费纳酒店的入住体验简直太棒了。从抵达的那一刻起，酒店的服务水准和对细节的关注就让这家酒店在我入住过的其他豪华酒店中脱颖而出。费纳酒店的员工真的无微不至——每一次与客人的接触都让人感到温暖、真诚和专业。无论是前台、礼宾部还是餐厅的服务员，每个人都非常细心周到，却又不至于打扰到我，总能在我开口之前就预料到我的需求。 用餐体验是我此行的一大亮点。费纳酒店的餐厅设计精美，装潢优雅，将精致与舒适完美融合。餐厅氛围既私密又奢华，非常适合举办任何特殊场合或享受精致的夜晚。食物美味至极——每一道菜都经过精心制作，并以米其林星级的精准度呈现。从第一口到最后一口，您都能感受到食材的品质和厨师的创意。摆盘堪称艺术，每一道菜都美得让人不忍下口。 服务员的服务无可挑剔，值得特别表扬。他们对菜单上的每个细节都了如指掌，并给出了精彩的推荐，提升了整个用餐体验。他们的专业和热情将用餐体验提升到了一个新的高度。 总而言之，迈阿密海滩费纳酒店 (Faena Hotel Miami Beach) 提供非凡的体验，将奢华、艺术和热情好客完美融合。它不仅仅是一家酒店或餐厅，它本身就是一个令人难忘的目的地。 （原文） My recent stay at the Faena Hotel Miami Beach was nothing short of exceptional. From the moment I arrived, the level of service and attention to detail set this property apart from any other luxury hotel I’ve visited. The staff at Faena truly go above and beyond—every encounter felt warm, genuine, and professional. Whether it was the front desk, the concierge, or the servers at the restaurant, everyone was attentive without being intrusive, always anticipating what I needed before I even asked. The dining experience was one of the highlights of my visit. The restaurant at Faena is absolutely stunning—beautifully designed with elegant decor that balances sophistication and comfort perfectly. The atmosphere feels both intimate and grand, making it ideal for any special occasion or a refined night out. The food was beyond delicious—every dish was crafted and presented with Michelin-level precision. From the first bite to the last, you can taste the quality of ingredients and the creativity of the chefs. The presentation was true artistry, and each plate looked almost too beautiful to eat. The waiters deserve special recognition for their impeccable service. They were knowledgeable about every detail on the menu and made excellent recommendations that enhanced the entire experience. Their professionalism and warmth elevated the meal to another level. Overall, Faena Hotel Miami Beach delivers an extraordinary experience that seamlessly combines luxury, artistry, and hospitality. It’s more than just a hotel or restaurant—it’s an unforgettable destination in itself.

（由 Google 翻译）迈阿密费纳酒店堪称奢华与热情款待的典范。我和妻子在前往蜜月旅行的途中在这里住了一晚，真希望可以多住几天。酒店员工在我们抵达时就给予了我们无微不至的关怀，之后更是竭尽全力，让我们的短暂蜜月之旅无比难忘。酒店为我们蜜月的第一晚精心准备的贴心服务和特别安排，给我们留下了深刻的印象，也让我们成为了费纳酒店的忠实客户。我们计划未来再次前往迈阿密，就是为了再次入住这家酒店，体验更多一流的待客之道。感谢酒店让我们拥有如此美好的入住体验，我们非常感谢酒店所有专业友善的员工。 （原文） Faena Miami is the epitome of luxury and hospitality. My wife and I stayed here for a night on the way to our honeymoon, and we wished we could’ve stayed longer. The hotel staff treated us extremely well upon arrival and then went above and beyond the make out short stay extremely memorable. The personal touches and special services to mark the first night of our honeymoon, made a lasting impact that turned us into lifelong Faena customers. We will plan a trip to Miami in the future, just so we can return to this hotel and experience more of the best-in-class hospitality experience there is to choose from. Thank you for making our stay special and we appreciate the professional and friendly staff throughout the entire hotel.

（由 Google 翻译）我目前在法埃纳海滩过得很愉快，特别想感谢海滩团队。负责遮阳伞、日光浴床和餐饮服务的小伙子们真是太棒了。他们在烈日下工作并不容易，但他们用心、友善和真诚的微笑完成了工作，让整个体验难以忘怀。 现在，看着他们忙碌，我能感受到他们为让每位客人感到舒适和被照顾而付出了多少努力。非常感谢你们——你们的奉献和正能量真的让这个地方变得特别！🌊☀️❤️ （原文） I’m currently enjoying my time at Faena beach and would love to give a special thank you to the beach team. The guys who take care of umbrellas, sunbeds, and food service are truly amazing. Their work under the sun is not easy, but they do it with such attentiveness, kindness, and genuine smiles that it makes the whole experience unforgettable. Right now, as I watch them work, I can see how much effort they put into making every guest feel comfortable and cared for. Thank you so much — your dedication and positive energy really make this place special! 🌊☀️❤️

（由 Google 翻译）费纳迈阿密酒店 (Faena Miami) 略显老旧，但服务一流，员工也非常友善。早餐美味，虽然上菜速度可能有点慢。酒店的牛排餐厅绝对令人惊艳——一定要去尝尝（记得要一张面向客厅的桌子）。我通过美国运通卡 (Amex) 预订了 FHR 酒店，并告知我预计下午 2:30-3:00 左右到达，但即使到了下午 4:00 房间还没准备好——这对 FHR 酒店的客人来说是个小缺点。此外，五楼的热水每次都要等 20-25 分钟才能送来。除此之外，服务很棒，酒店还为客人提供免费的接送服务。总而言之，入住体验很棒——只需确保您的房间在抵达时保持良好状态即可。 （原文） Faena Miami is a bit old, but the service is excellent and the staff are very kind. Breakfast is delicious, although service can be slow. The hotel’s steakhouse is absolutely amazing – a must-try (ask for a table facing the Living Room). I booked through Amex FHR and mentioned I’d arrive around 2:30–3:00 PM, but even by 4:00 PM the room wasn’t ready – a downside for FHR guests. Also, on the 5th floor it took 20–25 minutes for hot water to arrive each time. Other than that, the service was great, and the hotel offers complimentary car rides for guests. Overall, a good stay – just make sure your room is in proper condition upon arrival.

（由 Google 翻译）听了这么多关于这家酒店的消息后，我决定去试试。酒店就在迈阿密海滩，我遇到的问题是早上7点，他们正在维修，房间就被人敲打。（我不明白为什么他们觉得在这种价格的酒店，早上7点敲打房间是可以接受的）。入住期间，我和酒店经理（Jose Cerna）聊了聊，解释了从房间到泳池边持续不断的施工问题。入住期间，他给我发了短信，说“邀请”我们再来酒店，但几封邮件之后，他都没有回复。我和妻子对这种价格的五星级酒店期望值要高得多。 （原文） After hearing so much about this hotel I decided to give it a try. The hotel is sitting right on Miami Beach and my issue was construction and banging on my hotel room at 7am because they were doing repairs. (Not sure why they think hammering at 7am would be ok in a hotel charging these prices). I spoke to the manager during my stay (Jose Cerna) and explained the constant issue of construction from my room to the poolside. He texted me during the stay and offered to "invite" us back to the hotel and and after a few emails no response. My wife and I expected a lot more from a 5 star hotel charging these prices.

（由 Google 翻译）在这里住了 3 晚，但绝对不是我所期望的。我们预订了海景房。但是，当我们到达那里时，我们得到了一间面向另一栋酒店大楼的房间，如果你从阳台往外看，右边的海会稍微露出一点。我们去接待处换了房间，但他们给了我们一间更糟糕的房间。接待员和经理让我们觉得我们是在制造麻烦，是在骚扰，但我们绝对不是，因为我们只是想得到我们付钱的东西。他说，所有其他海景房都被订满了，但他能做的就是给我们提供一张 200 美元的优惠券。而且这还不是每人 200 美元……考虑到我们花了近 3000 美元买这个房间，这是一个完全不可接受的补偿。在这一点上，我希望他们能给我们升级到更好的房间，因为这是他们的错？？？另一个令人失望的也是餐厅的服务。一天晚上，我们下来吃饭，点完菜后 1.5 个小时都没有看到服务员。然后我们不得不去找服务员，问我们点的菜是否已经下好。他说有延迟，因为我们前面有 20 多人的聚会，但很明显他们弄丢了我们的订单，因为他不得不重新把菜都拿下来。总的来说，位置很好，但我建议考虑住在该地区的其他酒店。对于这种级别的酒店来说，客户服务令人震惊，你最好不要在这里花钱。 （原文） Spent 3 night here and it was definitely not what I expected. We reserved the ocean view room. Well, when we got there we received a room facing the other hotel building, with a slight opening of the ocean on the right side if you were to peak out from your balcony. We went to the reception area to change it, yet were given an even worse room. The receptionist and manager made it seem like we were causing a scene and being a nuisance, which we definitely weren’t as we were just trying to get what we payed for. He said all other rooms with the ocean view were booked but what he could do is provide us with a $200 credit coupon. And that wasn’t even per person… It is a totally unacceptable compensation, considering we spent close to $3k for the room. At this point I would expect them to upgrade us to a better room level since it was their fault??? Another disappointment was also the service in the restaurants. One evening we came down to eat and after ordering had no sight of our waiter for 1.5 hours. We then had to chase down a waiter and ask if our order was placed. He said there’s a delay because there is a 20+ people party that came in front of us, but it was clear they lost our order as he had to take it all down again. Overall, the location is great but I would recommend considering staying at a different hotel in the area. The customer service was shocking for this level of an establishment and you’re probably better off not spending your money here.

（由 Google 翻译）评级基于美国​​航空奖励积分：我们决定在这个地点使用我们的旅行积分，而不是坎昆的海洋别墅。这是一个巨大的错误。办理登机手续后，我们发现美国航空代理或支付了特定房间的费用来提供这些奖励。我们美国航空拥有的房间的服务水平很垃圾，很脏，我们在那里的三天里没有人打扫我们的房间 - 我们不得不扔掉自己堆积的垃圾，从服务车和存储区获取新床单。这是非常令人沮丧的，如果我们知道这一点，我们就不会在这里预订。这真的毁了我们的假期。我们一年中唯一的假期。 然后我们用万豪积分住了最后一晚——房间从清洁度到床垫，再到服务人员的服务水平，都有明显的不同。 我强烈建议丽兹要么介入并管理这些他们为了奖励而出售的房产，要么对这些租户保持更高的标准，或者取消合同。 另一部分是学习航空积分行业——如果他们在丽思卡尔顿酒店这样做，那么没有财产是安全的。如果我在坎昆预订，我会遇到同样程度的糟糕吗？ 我们正在通过美国航空讨论我们的投诉，但我认为丽兹酒店需要否决这一投票，因为他们没有按照相同的客人标准管理酒店/房间。我应该给 1 星评价。 我住的房间：384 入住此房间：04/21-04/24 - 风扇无法正常工作，仅以一种速度工作且方向错误，吹的是热风而不是冷风 -房间周围、床头板后面有蓬松的灰尘、头发和污物，在床下发现了随机的挤压玩具 - 浴室闻起来像小便的味道 - 浴缸明显脏了 - 约 3-4 个婴儿床和组合玩具随机存放，占用壁橱空间和浴室梳妆台下方 - 没有人为我们的房间提供服务或询问我们是否需要任何东西 - 我们不得不去服务区扔垃圾并获取新毛巾和床单 - 自己铺床 - 每次我们试图寻求帮助时，我们都被告知必须通过美国航空——没有客户服务人员愿意超越一切来让任何事情发生。 我感觉我们好像在露营。 对你的服务人员感到羞耻。 （原文） Rating is based on American Airlines rewards points: we decided to use our travel points at this location rather than an ocean villa in Cancun. That was a massive mistake. Upon checking in, we found out that American Airlines brokers or paid for specific rooms to use to do offer these awards. The level of service in our American Airlines owned room was trash, it was dirty, no one cleaned our room the entire 3 days we were there- we had to throw away our own trash that piled up, get new sheets from the service carts and storage areas. It was very frustrating bc had we known this, we would have not booked here. It really ruined our vacation. The only vacation we take a year. We then stayed in our last night with Marriott points- and the rooms were noticeable different from cleanliness to mattresses, to level of service from the service staff. I highly recommend for Ritz to either step in and manage these properties that they are selling off for rewards, or hold a higher standard for these tenants- or cancel the contract. The other part of this is learning the industry of airline points- if they do this at the Ritz Carlton, then no property is safe. Had I booked in Cancun, would I have gotten the same level of shit? We are going through American Airlines to discuss our complaints- but I think Ritz needs to take this down vote bc it’s on them for not managing the properties / rooms according to the same guest standards. I should give a 1 star review. Room I stayed in: 384 Stayed in this room: 04/21-04/24 - Fan does not work properly, only works at one speed and going the incorrect direction blowing heat rather than cool air - fluffy dust and hair and filth around the room, behind head boards, found random squish toy under the bed - bathroom smelled like pee - bath tub noticeable dirty - about 3-4 baby cribs and pack n plays stored randomly taking up closet space and under the bathroom vanity - no one serviced our room or asked if we needed anything- we had to go into the service areas to drop off our trash and get new towels and sheets- made our own beds- Every time we attempted to get help, we were told we had to go through American Airlines- no customer service person was willing to go above and beyond to make anything happen. I felt like we were camping. Shame on your service staff.

（由 Google 翻译）千万别住这家酒店！我们住了5晚，体验的不是5星级酒店，而是2-3星，每晚999美元。空调坏了——房间里很热。空调坏了；冰箱也坏了。我整晚都喘不过气来。简直就是血汗工厂。 房间很旧，浴室也很老式，而且很小。淋浴喷头跟那个小小的淋浴房配不上。我洗澡的时候动弹不得。在这家每晚1000美元的酒店，体验真是糟糕透了。我迫不及待地想结束我的假期了。 （原文） Avoid this hotel at all cost! We stayed 5 nights and had experience of 2 -3 stars hotel instead of 5 star for $999 a night. The air conditioning doesn’t work - it is very hot in the room. The AC doesn’t work; the fridge doesn’t work. I can’t breathe all night long . It is a sweat shop The room is old, the bathroom is old fashioned and SMALL. The rain shower doesn’t fit the small cubic shower room. I can’t move while showering. Such a bad experience at the $1000 a night hotel. Can’t wait for my vacation here to be OVER

（由 Google 翻译）以前住过这个地方，但我们最近的住宿远远低于丽思卡尔顿的标准和我们的期望。到达登记入住时间后，我们的房间还没有准备好。我们被要求去酒吧等待，以便我们的房间准备好。我们在周六入住，周日早上，当我系鞋带时，我注意到地板上有 4-5 个大指甲。不用说，我从未在丽思卡尔顿酒店或任何酒店见过这种情况。请记住，这是在我们被要求等待我们的房间可用之后。我们打电话给一位名叫巴勃罗的绅士，他对此表示歉意，并承诺将与酒店经理解决此问题，并立即打扫房间。第二天，再次穿鞋时，我注意到地板上有 3 个大指甲，就像我前一天看到的那样。管理层还没有人给我们打电话。当我再次与管理层交谈时，他们非常抱歉，并提出退还相当于一晚住宿的费用，我们认为这是一个很好的举动并接受了。退房时，退款尚未申请，但阿斯特丽德向我们保证，退款将在接下来的几天内收到。自我们退房以来，已经过去 6 周多了，在与 Paola（另一位主管）交谈后，Paola 向我们保证退款即将完成，并且给 Paola 打了很多电话和留言，我们仍然没有收到退款。这个级别的酒店应该以更高的标准要求自己，不应该承诺退款但从未退款，从而欺骗客人。这是非常令人失望和恼怒的。我永远不会再住在这个设施，并强烈建议其他人也远离这个设施。 （原文） Had stayed at this location before but our recent stay was far below Ritz Carlton standards and our expectations. Upon arrival at check in time our room was not ready. We were asked to go to the bar and wait so that our room would be made ready. We checked in on Saturday and on Sunday morning when I was tying my shoelaces I noticed 4-5 large clipped fingernails on the floor. Needless to say I had never seen this at a Ritz Carlton or any hotel for that matter. Keep in mind this is after we had been asked to wait until our room would be made available. We called and spoke with a gentleman named Pablo who was apologetic and promised that this would be addressed with the hotel manager and the room would be immediately cleaned. The next day, again while putting on my shoes I noticed 3 of the large clipped fingernails that I had seen the day before on the floor. No one from management had called us yet. When I went to speak with management again, they were very apologetic and offered to refund the equivalent of one night stay which we thought was a nice gesture and accepted. Upon check-out this refund was not applied yet we were assured by Astrid that the refund would be received in the next few days. It has now been over 6 weeks since we have checked out and after speaking with Paola (another supervisor) who assured us that this refund is on the way, and numerous phone calls and messages left for Paola we still have not received a refund. A hotel in this class level should hold its self to a higher standard and should not defraud its guests by promising a refund which they never issued. This is extremely disappointing and aggravating. I will never stay at this facility again and strongly recommend others to stay away as well.

（由 Google 翻译）这家酒店真的很不错！他们的工作人员很棒！我去那里参加一个工作会议，我真的很开心！你真的不需要去其他地方。度假村里有很多事情可以做。房间很干净！里面的酒吧很棒！外面的装饰很漂亮。我同意一些评论，房间可能有点过时，但也没有那么糟糕。我强烈推荐这个地方，我很想再来！它就在海滩上，我喜欢它的每一分钟！ （原文） This hotel is really nice! They staff is great! I went there for a work meeting and I really enjoyed myself! You really don't need to go anywhere else. There's plenty to do at the resort. The rooms are clean! The bars located inside are great! The outside decor is beautiful. I can agree with some of the reviews the rooms might be a little outdated, but it's not that bad. I highly recommend this place and I would love to return! It's right on the beach, and I loved every minute of it!

（由 Google 翻译）这是我在佛罗里达州最喜欢的家庭酒店之一！我通过美国运通卡为我的孩子们预订了春假，但不知何故，预订的是丽思酒店的 Airbnb，而不是真正的丽思酒店。我对此感到非常沮丧，因为我认为我的孩子们的春假被毁了。其中一位经理阿斯特丽德（Astrid）非常友善，花了几个小时和我一起试图解决问题。他们基本上已经满员了，但还是能够为我和我的家人预订一间漂亮的房间。我非常感激她，她拯救了我们的旅行！我无法表达我们对这次住宿的满意程度，在那里工作的人是迄今为止我在酒店行业遇到过的最热情好客的人。他们即将装修酒店，我迫不及待地想再次回来！如果我能在这里打出六颗星，我会的！感谢阿斯特丽德和她的团队让我们的旅行难忘！ （原文） This is one of my favorite family hotels in all of Florida! I had booked a reservation for my kids spring break through American Express and somehow the reservation was for an Airbnb at the Ritz and not actual Ritz hotel. I was very upset about this as I thought my kids spring break was ruined. Astrid one of the managers was so kind and spent hours with me to try to figure things out. They were basically at full capacity, but were able to book me a beautiful room for my family and I. I couldn’t be more grateful for her, and she saved our trip! I can’t express how satisfied we were with our stay, The individuals who work there are by far the most hospitable people I have ever met in the hotel industry. They are about to renovate the hotel and I can’t wait to come back again! If I could hit six stars here I would! Thank you to Astrid and her team for making our trip unforgettable!

（由 Google 翻译）春假的家庭度假是在最后一刻预订的。我们很享受美丽的海滩和柔软的修饰过的沙子，安静的泳池边，有阴凉和阳光的选择。 在您的躺椅上举起旗帜，享受优质服务和我最喜欢的鳅鱼汉堡；整个大型酒店都提供卓越的服务。 我喜欢安静的早晨，早上步行到布拉格州立公园拍摄野生动物。 离迈阿密很近，但有一种遥远的感觉。 附近有不错的餐厅选择。屋顶和其他区域需要一些维护和清洁，但这并不影响我们轻松的住宿。工作人员很棒！ 请在即将进行的装修期间照顾好它们，并将它们全部租回来。 会回来的。 （原文） Family vacation booked at the last minute for spring break.. We enjoyed the beautiful beach with soft groomed sand, the quiet pool side with mix of shade and sun options. Raise the flag at your lounger and get great service and my favorite mahi burger; exceptional service across the large property . I Enjoyed the quiet mornings walking out to the Bragg state park in the morning and photographing wildlife. So close to Miami but with a remote feel. Good restaurant options nearby. Roof and other areas need some maintenance and freshness but it didn't affect our relaxing stay.Great staff! Please take care of them during the upcoming renovation and hire them all back. Will return.

（由 Google 翻译）这家酒店距离机场很近，乘坐 Uber 或 Lift 都很方便，车费大约 32 美元。我们到达酒店后，可以把行李寄存在一个安全区域，同时酒店正在准备我们的房间。行李都贴上了标签，并锁在了房间里。很棒，我的家人很享受这种自由自在的探索、用餐和购物体验。有很多地方可以去，也有很多事情可以做。总体来说很安全！酒店内部正在装修，我们事先并不知情，但这并没有影响我们的睡眠或早餐。迈阿密的早餐非常丰盛，选择也很多。价格虽然高，但物有所值。员工很热情，房间也很棒。施工区域控制得很好，工人们没有打扰任何人，而且很有礼貌。我还会再来的！我们没有去酒吧，但是拿到了两张酒水券。小吃区摆满了各种各样的食物。 （原文） This location is a short drive from the airport via Uber or Lift. Cost was approx $32. We arrived at the hotel and were able to leave our bags in a secured area while our room was being prepared. The bags were tagged and secured in a locked area. Nice, my family really enjoyed having the freedom to explore, eat and shop. Plenty to do and or see. Overall safe!! The interior of the interior of the hotel was under construction which we did not know about, but it didn't interfere with our sleep or breakfast. Breakfast was over the top in Miami and plenty to choose from. The rate was high, but rightfully so. The employees were helpful and the room were great. The construction was contained and the workers didn't bother anyone and were polite as well. I will be back!! We didn't visit the bar, but we did get two vouchers for adult beverages. The snack area was full with lots to choose from.

（由 Google 翻译）决定在邮轮出发前一晚住在这里，结果非常惊喜——步行即可到达很多地方，而且坐车到南海滩也很方便。房间非常干净，消毒到位，闻起来也很清新。早餐包含在房费里，酒吧的饮品也免费，而且景色也很棒。 （原文） Decided to stay here the night before a cruise and I was pleasantly surprised - plenty of walkable options and just a shirt under ride to South Beach. Rooms very clean, sanitized and smelled nice. Breakfast was included and drinks at the bar-great views as well.

（由 Google 翻译）经过一番深入研究，我们最终选择了这家酒店。我们从美国中西部飞到迈阿密准备乘坐邮轮，顺便在这里住了一天，感觉非常棒。起初我还有些犹豫，因为几周前打电话咨询时，客服服务不太理想——但这家酒店在当地评价不错，所以我们决定试一试。 我们选择这家酒店的主要原因是： •步行即可到达餐厅 •靠近购物和观光景点，非常适合初次来迈阿密的游客 •前往迈阿密港也很方便 我们乘坐优步抵达酒店时，入口的设计让我们有点意外（不是典型的酒店入口，但也许是酒店有意为之）。我们被引导到6楼办理入住/退房手续。那里的工作人员很有礼貌，虽然不算热情过头，但非常专业。我们一行四人入住期间没有任何问题。房间干净整洁，床也很舒服，还能欣赏到泳池的迷人景色。 我们在DCG餐厅用餐，这是一家当地餐厅，主打现代风味的地中海菜肴——味道真是太棒了！ 酒店附近步行范围内有好几家餐厅和酒吧，还有沃尔格林和星巴克，地理位置非常便利。 酒店最棒的地方是早餐。 餐厅氛围完美，食物超出预期，服务人员也很周到。一切都很干净，整体体验非常愉快。 唯一的缺点是每晚的价格偏高。如果你开车，每晚的费用会更高，而且如果你不是迈阿密本地人，可能会被交通堵塞搞得焦头烂额——我们不想承受这种压力。我建议你选择优步或步行——交通非常拥堵（相信我，我见过亚特兰大、芝加哥和达拉斯的交通！），而且那天天气很好。我们这次行程的优步总费用大约是70美元，包括从机场到酒店、酒店到Target超市往返、酒店到迈阿密港以及从迈阿密港返回机场的费用——考虑到我们预算了100美元，这个价格相当不错。 由于早上9:30左右的交通拥堵，我们前往迈阿密港搭乘皇家加勒比游轮大约花了25-30分钟。如果交通顺畅，可能只需要15分钟。需要注意的是，即使是优步司机，路怒症也是真实存在的。 总的来说，我强烈推荐这家酒店，适合在迈阿密短期停留。房间干净整洁，早餐丰盛美味，地理位置便利，附近餐饮选择丰富，优步费用也合理——完全符合我们的所有需求。 （原文） We ended up at this hotel after doing some intense research. Flying in from the Midwest to Miami for a cruise, we stayed for one day and it was lovely. I was skeptical at first bc when I called a few weeks prior, I encountered less-than-stellar customer service over the phone—but the hotel had some of the better reviews in the area, so we decided to give it a try. We booked mainly because it was: •Within walking distance to food •Close to shopping and sightseeing for first-time Miami visitors •Convenient to the Port of Miami When we arrived by Uber, we were initially thrown off by the entrance (not a typical hotel entrance, but perhaps by design). We were directed to the 6th floor for check-in/out. The staff there were polite, not overly friendly, but professional. Our party of four had no issues. The room was clean, the beds were comfortable, and we had a cute view over the pool area. We ate at DCG, a local spot offering a modern spin on Mediterranean cuisine—it was absolutely delicious. There were several other restaurants and bars within walking distance, plus a Walgreens and Starbucks nearby, making the location very convenient. The best part of the hotel was the breakfast. The ambiance was perfect, the food exceeded expectations, and the staff were attentive. Everything was clean, and overall it was very pleasant. The only downside is the cost per night, which is on the higher side. If you have a car-you’ll spend more on the nightly cost & probably be frustrated with traffic if you aren’t from Miami-we didn’t want that kind of stress. I’d recommend relying on Ubers or walking instead—traffic is intense (and trust me, I’ve seen Atlanta, Chicago, and Dallas traffic!) and it was beautiful out anyways. Our total Uber cost for the trip was around $70, which included rides from the airport to the hotel, hotel to Target and back, hotel to the Port of Miami, and Port of Miami back to the airport—not bad at all considering we had budgeted $100. Getting to the Port of Miami for our Royal Caribbean cruise took about 25–30 minutes due to traffic around 9:30 a.m., though without traffic it might have been only 15 minutes. Just be aware that road rage is real even from Uber drivers. Overall, I would highly recommend this hotel for a short stay in Miami. Clean rooms, great breakfast, convenient location, nearby dining options, and reasonable Uber costs—it checked all the right boxes for us.

（由 Google 翻译）我会给五星好评，因为酒店位置就在步道站附近，交通便利。房间很干净。泳池和热水浴池区很不错，景色宜人，早餐也不错。然而，Jeysa 的态度非常恶劣，彻底毁了我们的入住体验。从我们到达的那一刻起，她的态度就很恶劣。她没有告诉我们任何关于WiFi密码和早餐时间的信息。当我们询问这些信息时，她打断了我们，语气很冷淡地说：“等我填完这张表后再告诉你所有信息。”填完之后，她就没再提供这些信息了。酒店里还有一位年轻女士（她的名字以L开头，但我记不起来了），她非常友好，总是面带微笑，而且非常乐意为我们提供额外的毛巾。晚上，她离开了，另一位同样友好的工作人员走了进来。我不确定这位工作人员是助理经理还是主管，但 Jeysa 的态度完全变了，变成了一个“友善且乐于助人”的 Jeysa。我认为这很奇怪，但我忍不住认为她改变了态度，因为她的主管/经理可能在那里。 （原文） I would leave 5 stars because the location was right by a trail station which was convenient. The rooms were clean. The pool and hot tub area was nice with a cool view, and the breakfast was good too. However, Jeysa had a completely nasty and bad attitude which dampened our experience. From the moment we arrived she had a bad attitude. She gave us ZERO information of the WiFi password nor what time breakfast was. When we asked that information, she cut us off and told us with an attitude “I’ll give you all the information once I’m done filling this paper out”. Once she finished, she did not proceed to give us that information. There was another young lady there (her name started with and L but can’t remember her name), she was super friendly, had a smile on her face, and was more than happy to give us extra towels. During the evening, she had left and another worker came in who was also friendly. I’m not sure if he was an assistant manager or supervisor but Jeysas’ attitude had completely changed to a “nice & helpful” Jeysa. I thought it was weird but I couldn’t help but assume that she changed her attitude since maybe her supervisor/ manager was there.

（由 Google 翻译）这家酒店太糟糕了！首先，前台的服务态度简直令人难以置信。我大概上午11点左右就来办理入住，当时他们说可以给我安排房间，这当然很好。但当我走进房间时，却闻到一股非常难闻的气味，我立刻告诉了前台。他们非但没有道歉并给我换房，反而让我等了10分钟，最后才告诉我“我们可以帮您换”。作为一家市中心的酒店，这样的服务态度简直令人失望。后来我换了房间，我的另一位同事告诉我，他因为会员等级（蓝卡）被升级到了精英房，而我的会员等级更高（金卡），却什么都没得到。希尔顿酒店或许应该做得更好一些。省下你的钱，去别的地方吧。 （原文） Terrible hotel ! First off let’s start by saying that the front desk acts like they don’t understand what they are doing. I came to check in early maybe around 11 am and was told I could get my room which is great. As I walk in the room the rooms smells of a really bad odor in which I told the front desk. Instead of them apologizing and switching the room I was put on hold for 10 minutes then told that “ we can switch you”. For this to be a downtown hotel this kind of response is terrible. I then switch my room and another of my colleagues let me know they’ve been upgraded to an elite room due to their status ( blue) while I am a higher tier ( gold ) and wasn’t even granted anything. Hilton may do better. Save your money and go else where

（由 Google 翻译）总体来说入住体验不错，只是我14楼的特大号床实在太硬了。住在对面房间的同事也这么说。这可能是我近期睡过的最硬的酒店床了。附近有很多吃饭的地方，步行即可到达。即使晚上也感觉很安全。 （原文） Stay was enjoyable for the most part although my king sized bed on the 14th floor was extremely hard. My business partner who stayed across the hall from me said the same thing. Might have been the hardest hotel bed I have slept on in recent memory. Lots of places to eat are within walking distance. Felt safe overall even at night.

（由 Google 翻译）这家位于布里克尔的酒店很棒。我们一家人在这里住得很愉快。酒店位置绝佳，乘坐轻轨即可步行前往海湾市场。早餐丰盛，房间舒适，停车场也很棒。我们一定会再次入住。 （原文） Tolles Hotel in Brickell. Wir haben die Zeit als Familie sehr genossen. Ideal gelegen, zu Fuß bis zum Bayside Marketplace möglich mit Hilfe des MetroMover. Frühstück top, Zimmer top, Parkhaus top. Wir würden hier wieder übernachten.

房间的卫生间门设计很有问题，很大的门缝从从外可以看到里面。卫生间门也没有锁，对于我来说带着6岁的孩子很不方便！卫生间浴巾架子也不够！放的位置也不好

（由 Google 翻译）尽管我们预订了五晚，但第二天就退房了。我们到达柯林斯大道的正门时，外面正下着雨，前门锁着。他们示意我们从后门进去（对客人非常不友好！）。入住人员很友好，但缺乏热情。我们预订了一间带露台的房间，可惜的是，由于其简朴的设计，感觉不太舒适。通往露台的门是一扇简陋的前门。房间本身和床都很舒服。浴室我只想给一星，太糟糕了！我们不喜欢这家酒店的整体氛围，尽管它看起来还不错！他们立刻就收了我们500美元的押金！之后我们去了萨加莫尔酒店，这绝对是正确的决定。 （原文） Wir haben am 2 Tag ausgecheckt, obwohl wir 5 Nächte gebucht haben. Wir kamen beim Haupteingang Collins Avenue an, es regnete und die Eingangstür war verschlossen. Sie sagten per Handzeichen, wir sollten beim hinteren Eingang rein (sehr kundenunfreundlich!) Der Mitarbeiter beim Check In war zwar freundlich, energetisch jedoch nicht herzlich. Wir buchten ein Zimmer mit Terrasse, die leider so spartanisch gar nicht einladend war. Eine grobe Haustüre führte auf die Terrasse. Das Zimmer selbst und das Bett war bequem. Dem Badezimmer würde ich 1 Stern geben, schrecklich! Die ganze Atmosphäre in diesem Hotel hat uns nicht gefallen, obwohl es optisch ganz ok aussieht! 500$ werden direkt als Kaution abgebucht! Wir gingen dann ins Hotel Sagamore und das war definitiv die richtige Entscheidung

（由 Google 翻译）这家精品酒店真是太棒了，环境优雅，大堂里摆放着许多非常酷的艺术品，让人感觉非常宁静时尚。员工热情周到，乐于助人。房间和酒店都非常干净！我有点强迫症，所以旅行时对住宿环境的要求很高，既要干净整洁，又要赏心悦目。我点了一份超级美味的黑化马希鱼三明治，配上我最近吃过最好吃的薯条！房间很现代化，配备了全新的设施，尤其是床头的无线充电器。酒店位置对我来说非常完美，靠近Pinetree购物中心，而且上高速公路也很方便。此外，酒店隔壁就有一家Walgreens药店，旁边还有一家Avis租车公司。我非常感谢酒店员工提供的热情服务，比如我可以打电话到前台办理延迟退房，前台工作人员非常友好热情。我期待着再次入住这家酒店。这里真的很安静。我睡得很好，总的来说，我真希望有更多时间待在那里，好好享受泳池和沙滩活动。不过，在这次繁忙的商务旅行中，能在这里度过如此轻松的时光，真是太棒了！谢谢盖茨酒店！如果你喜欢宁静祥和的氛围，我绝对推荐这里。 （原文） Amazing boutique, Luxe hotel, very peaceful super chic lots of very cool art in the lobby. The staff was very helpful and accommodating. The rooms & property was very clean! I’m kinda ocd so require very clean locations when travel along with visually stimulating environments. I had a super delicious blacked mahi-mahi sandwich with the best fries I’ve had in a while! The room was modern with new amenities, especially the wireless charger bedside. I found this location to be perfect for me being close to Pinetree with easy access to the freeways. In addition there is a Walgreens located next-door and Avis rent a car adjacent to the building. I appreciate it the hospitality in which the staff provided such as being able to call down and get a late check out with a very friendly and accommodating desk clerk. I look forward to coming back to this property. It was quite peaceful. I slept well and overall wish I had more time to stay and enjoy the pool and do beach activities but my time there was very relaxing during an actual hectic business trip Thank You Gates! I would def recommend if you like a peaceful vibes

（由 Google 翻译）这家酒店的员工真是太棒了！从我第一次打电话开始，接电话的每个人都非常友善热情，乐于助人。我是临时打电话询问能否预订房间，这样我的家人在邮轮旅行结束后、晚上赶飞机之前有个地方可以放松一下。我跟经理迈克尔通了电话，他非常友善，也很愿意帮我解决问题。我对这里的团队赞不绝口。他们把这家酒店经营得像一家五星级度假村。感谢你们帮助我的家人，让我们拥有了一个轻松愉快的假期结尾！ （原文） This hotel has incredible staff! From the very first phone call, everyone I spoke with was exceptionally kind and willing to help. I called them last minute to see if I could book a room so my family had a place to hang out after a cruise but before our flight that evening. I spoke to Micheal “the manager” he was so kind and willing to work with me. I can’t say enough positive about the team working here. They operate this hotel as if it was a 5 star resort. Thanks for helping my family and allowing us to have a relaxing end to our vacation!

（由 Google 翻译）这绝对是我最喜欢的酒店之一。我很喜欢酒店旁边有免费电车，超级方便，而且价格实惠。每次住在这里，我都有非常愉快的体验。房间干净整洁，泳池很棒，还有各种活动，比如萨尔萨舞课程。酒店内的食物和饮品也很不错。我期待再次入住这里。 （原文） This has to be one of my favorite hotels. I love how the free trolley passes right by the hotel, which is super convenient and cost effective. Every time I stay here, I have just a pleasant experience. I enjoy how clean the rooms are, the pool, and activities offered such as the salsa class. Good food options on site and drinks. I look forward to staying here again.

（由 Google 翻译）我们住了两晚。抵达前，我给Zahir发邮件询问能否提前入住和延迟退房，因为我的航班是晚上10点。这取决于房间的空房情况。早上9点到达后，我们放下行李就去了海滩。回来后，我们还要等房间准备好。房间准备好后，我们被叫到前台。房间还可以，确实有点像雅乐轩酒店。整个房间看起来和其他酒店一模一样。景色一般，我们看不到泳池，但可以看到有人在泳池边休息。晚餐时，由于入住率低，酒店在没有通知客人的情况下关闭了餐厅，这让人很恼火。入住率低，但我们的房间却等了好几个小时才准备好。餐厅重新开放后，服务员却一直让我们去前台点餐。室外酒吧很不错。我们在那里吃了午餐，他们还在准备新的酒水单，并给我们提供了一些饮料。热水浴缸位置隐蔽，而且没有宣传。冲马桶的声音就像炸弹爆炸一样。一天早上9点，我们醒来发现没水了。我们尝试用房间电话联系前台，但无人接听。最后我们联系上了总部的一位女士，她说“只需30分钟”。直到上午10点42分，水槽才开始滴水；快到11点，淋浴才通水；直到下午2点50分，热水才恢复。这打乱了我们所有的计划，而且我们不得不来回跑前台沟通同样的事情，真是令人沮丧。去海滩的路线指示也不准确。海滩本身很不错，大堂里的台球桌也很好。客房服务员没有敲门，在我喊了一声“我们没事了！”之后就直接推门进来了。她没听懂我的意思，径直走进了房间。这次入住是别人送的，但他们提供的服务却极其简陋。房间里的水居然要8美元！一个回收的铁罐就要8美元！他们提供一小时免费自行车租赁，结果所有自行车都不能用！房间里的WiFi也连不上。助理经理给了我们一个密码，但那个密码根本连不上，很可能是酒店大堂的WiFi。房间里的暖气也坏了，他们说是因为外面天气不好……这次旅行唯一值得一提的就是海滩了。而且，既然是别人送的，你们提供的服务当然是最基本的。 （原文） We had a two night stay. Prior to arriving I emailed Zahir about an early check in and possible late check out being that my flight was at 10pm. Based on availability. Upon arrival (9am) we dropped our bags off and went to the beach. We got back and still had to wait for a room to be ready. Once the room was ready we were called to the front desk. The room was okay, definitely gave off an Aloft vibe. The entire room looks exactly like another hotel. The view was okay, we couldn’t see the pool but people lounging near it. For dinner things got frustrating due to low occupancy they closed the hotels restaurant without notifying their guests. Low occupancy, yet it took hours for our room to be ready. When the restaurant was open the waiter kept sending us to the front desk to order food.. The outside bar is cool. We had lunch there & were offered some drinks while they were creating a new drink menu. The hot tub is hidden and not advertised. Flushing the toilet sounded like a bomb went off. One morning we woke up at 9am to NO WATER, attempted to call the front desk from the room phone to no avail. We ended up speaking to a lady from headquarters who stated “it’ll only be 30 mins”. It wasn’t until 10:42am when the sink was dripping water, and nearly 11am when the shower turned on and it wasn’t until 2:50 that the hot water came back on. It shifted all our plans and was extremely frustrating having to go back and forth to the desk to communicate the same things. The directions to the beach are not accurate. The beach portion was really nice as well as the pool table in the lobby. The housekeeper didn’t knock just opened the door after I yelled “we’re good!” She didn’t understand me and proceeded to walk in the room. The hotel stay was a gift and they provided the bare minimum. The water in the room was $8! A recycled tin can for $8. They offer a free 1hr bike rental, except NONE OF THE BIKES WORK! The WiFi in the room wouldn’t connect. The assistant manager gave us a code to use. That connection didn’t reach to the room; it was most likely the lobby’s WiFi. The heat in the room wasn’t working either, we were told this was because of the weather outside..The beach was probably the best thing about this trip. AND OF COURSE SINCE IT WAS A GIFT, you provided the bare minimum.

（由 Google 翻译）在盖茨酒店住了四晚，感觉棒极了。我们可以在海滩、房间里、泳池边放松身心，还可以泡在热水浴缸里。 房间很干净，还有一个阳台，我们每天早上都在阳台上享用早餐。 我们住在262号房间，阳台正对着泳池。房间的门窗隔音效果让我印象深刻，周日下午泳池里有点吵，但关上门后，噪音就完全消失了。 很喜欢沙滩椅和遮阳伞——真是放松身心、享受阳光沙滩的绝佳方式。 （原文） Spent 4 nights at the Gates hotel and it was wonderful. We were able to relax at the beach, in the room, at the pool, and chilled out in the hot tub too. The room was clean, and we had a balcony that we ate breakfast on every morning. Stayed in room 262 and the balcony faced the pool. I was impressed with how the windows and doors kept the sound out of the room, as Sunday afternoon was a little loud with pool activities. But when the door was closed, the sound disappeared. Love the beach chairs and umbrellas - just a great way to relax and enjoy the sun and the sand.

酒店的房间有点旧了，感觉和价格不是很匹配了。刷新了我对edition的印象。房间服务普通，想要一个烧水壶，等了好久没送过来，又打了一个电话才被告知没有了。希望能提升一下，和价格匹配上。

（由 Google 翻译）从前台（安娜）、礼宾员（卢克？）到艾迪逊酒店市场里的调酒师（卢），我们都度过了一段美好的时光。他们绝对能创造终生难忘的回忆。我们在游轮出发前只住了一天，打算下次再来，好好享受一下这家酒店。从我们房间看到的景色美得令人窒息。如果您想要体验专业、周到、热情的入住体验，这家酒店就是您的不二之选。我甚至还没开始介绍酒店的设施（泳池、健身房、酒吧、餐厅、滑冰、水疗中心、保龄球馆等等）。这真是一次非常棒的体验。 （原文） Had a great experience from the front desk(Anna), the concierge (Luke?) to the bar tender (Lu) at the market at the Edition. They definitely create memories that last a lifetime. We just stayed for a day before our cruise and plan on coming back just to enjoy the hotel. The view from our room was to die for. Just beautiful. If you want a professional, attentive, welcoming experience this is your hotel. I haven’t even started on the accommodations (pool, gym, bars, restaurant, ice skating, spa, bowling etc). Just an amazing experience.

（由 Google 翻译）我是迈阿密本地人，这是我第二次入住迈阿密海滩艾迪逊酒店——这次是为了庆祝我伴侣的生日。酒店美极了，床铺舒适无比，从抵达的那一刻起，您就能真正感受到置身于奢华的住宿之中。 出行前，我联系了酒店，告知他们这是一次特别的体验，VIP 礼宾 Sergio Rijo 立即到场，确保一切都完美无缺。他用心周到的服务，对细节的关注令人惊叹。艾迪逊团队拥有像 Sergio 这样的人才，真是一笔宝贵的财富——全方位的 A+ 服务。 作为万豪钛金尊贵会员，从 Sergio 到前台，每个人都对我的忠诚表示感谢，让我感受到由衷的感激，这让我印象深刻。这些小细节真的非常贴心。 我特别喜欢的一个细节——而且并不常见——是大堂的免费咖啡。大多数酒店只在清晨提供，但我上午 11 点左右就去了，咖啡仍然热腾腾、新鲜可口。这份细小却意义非凡的关怀，更增添了真正的热情好客之感。 我住过其他EDITION酒店，这家可能是我目前为止最喜欢的。优美的空间、卓越的服务，以及标志性的EDITION氛围——这一切都在迈阿密的家一样。 （原文） I’m a Miami local, and this was my second stay at The Miami Beach EDITION — this time for a staycation to celebrate my partner’s birthday. The hotel is absolutely beautiful, the beds are incredibly comfortable, and you truly feel like you’re in luxury accommodations from the moment you arrive. Before our trip, I reached out to let them know it was a special occasion, and VIP Host Sergio Rijo immediately stepped in to make sure everything was perfect. He went above and beyond with thoughtful touches and amazing attention to detail. Having people like Sergio on the EDITION team is such an asset — A+ service all around. As a Marriott Titanium Elite member, I was also impressed that everyone from Sergio to the front desk thanked me for my loyalty and made me feel genuinely appreciated. Those small gestures really stand out. One detail I especially love — and that you don’t see often — is the complimentary coffee in the lobby. Most hotels only offer it early in the morning, but I went down around 11 AM and it was still piping hot and fresh. It’s such a small but meaningful touch that adds to the feeling of true hospitality. I’ve stayed at other EDITION properties, and this might just be my favorite so far. Beautiful spaces, exceptional service, and that signature EDITION vibe — all right here at home in Miami.

（由 Google 翻译）作为钛金精英会员，我对这次入住体验非常失望。酒店环境优美，维护得也很好，但有几点让我以后都不想再来了。1. 迷你吧消费130美元，但我什么都没用。退房后我通过酒店App联系他们，他们说迷你吧团队会在24-48小时内联系我。结果杳无音信，我只好通过万豪客服提出申诉，目前还在处理中。2. 酒店不提供延迟退房服务。虽然白金会员可以享受下午4点退房，但他们却什么都不肯提供。3. 我妻子在泳池边坐着的时候，不得不拦住服务员点餐。她要了菜单，服务员拿来了，但之后就再也没回来点餐。4. 我们向前台要了冰桶，他们说会送过来。结果等了一个半小时才送到。 作为万豪旗下的高端品牌，我对这家酒店的期望更高。我在其他万豪旗下的高端品牌酒店体验都比这家好得多，而且价格也便宜得多。 （原文） As a Titanium Elite member, I was disappointed with my stay here. Beautiful, well kept property, but multiple things turned me off to staying here again. 1. Hit with a $130 mini bar charge even though I didn't consume anything. When messaging hotel thru app after checkout, they said a member of minibar team would contact me in 24-48 hours. No call back, I had to dispute thru Marriott, still pending. 2. Would not honor late checkout. Even though Platinum members get 4pm checkout, they wouldn't provide anything. 3. While sitting at the pool, my wife had to flag down a server to try and place an order. She asked for a menu, which he brought back, but then never returned to take the order. 4. We asked front desk for an ice bucket and they said they'd send one up. Took almost an hour and a half to arrive. As one of their luxury bougie brands, I expected more. I've had better experiences at Marriott's premium branded hotels at a fraction of the cost.

（由 Google 翻译）食物、员工和服务都很棒，而且很友好。酒店很漂亮。有一段特别的记忆让我很感动。当时我在Tropicale餐厅吃饭，我记得是经理Ray或Raymond，但我简短地跟他说了我很喜欢他们家的招牌辣酱。后来他给了我一个惊喜，送了我一瓶辣酱带回家。他的友善、细心和体贴真的让我的旅行更加愉快，也让我对这家酒店的整体印象更加积极。可惜我没能和他道别或道谢。真心希望他能看到，并因此而受到表扬。 （原文） The food, staff, and the service was amazing and friendly. The property is beautiful. One specific memory that touched me. While I was eating at one of the restaurants Tropicale, I believe it was the manager Ray or Raymond, but I briefly mentioned to him that I loved the house hot sauce that they had. He later surprises me with a bottle to take home and that kindness, attentiveness and thoughtfulness really made my trip and made my overall feeling about this property as positive. I unfortunately didn't get to say goodbye or thank him. I really hope he sees this and can be recognized for it.

（由 Google 翻译）这家酒店美得令人窒息，我都不知道该从何说起，因为一切都美得令人窒息。大堂非常优雅，我们的房间宽敞干净，还能欣赏到令人叹为观止的海景。床也超级舒服。 说到酒店的员工，每一位都非常友善热情。无论早中晚，他们总是面带微笑，热情好客。酒店里的每个人都对我们很好。服务速度令人印象深刻；我对房间的任何要求都能很快送达。 经理Jose非常尊重我，还帮我解决了押金问题。我永远不会忘记这一点。谢谢你，Jose！ 礼宾员Esteban也非常友好热情，乐于助人。他尽力帮助我做很多事情。非常感谢酒店里的每一位员工！ （原文） The hotel was absolutely beautiful, I don’t even know where to start because everything was stunning. The lobby was very elegant, and our room was spacious, clean, and had a breathtaking sea view. The bed was extremely comfortable. Now, about the staff, every single one of them was incredibly kind and friendly. Morning, noon, and night, they were always smiling and welcoming. Everyone in this hotel treated us so well. The service was impressively fast; anything I requested for the room was delivered quickly. The manager, Jose, was very respectful and helped me with a security deposit issue. I will never forget that. Thank you, Jose! The concierge, Esteban, was also very nice and helpful. He tried to assist me with many things. A big thank you to every single person in this hotel!

（由 Google 翻译）迈阿密海滩艾迪逊酒店 (The Miami Beach EDITION) 从未令人失望 我和妻子已经入住迈阿密海滩艾迪逊酒店 (The Miami Beach EDITION) 三次，每次入住都让我们想起我们为什么会再次光临。从抵达的那一刻起，您就会感受到酒店完美融合奢华、活力与轻松风格的氛围。 酒店地理位置优越——就在海滩上，靠近一切，却又恰到好处，让您感觉仿佛置身于私人世外桃源。整个酒店氛围令人叹为观止——时尚、活力，独具迈阿密风情。 这里的食物、饮品和酒吧始终是顶级的。无论是在泳池边享用休闲午餐，还是在晚上享用鸡尾酒，一切都精心安排，注重细节。酒店员工非常出色——专业、真诚，总是渴望让您拥有特别的住宿体验。 当然，海滩和美景也令人叹为观止。每次入住都感觉像是一次完美的放松。 经过三次入住，可以说迈阿密海滩艾迪逊酒店 (The Miami Beach EDITION) 已经成为我们最喜​​爱的目的地。我们一定会回来的——这里真的没有其他东西能与之相比。 （原文） The Miami Beach EDITION Never Disappoints My wife and I have stayed at The Miami Beach EDITION three times now, and each visit reminds us why we keep coming back. From the moment you arrive, you’re welcomed into an atmosphere that perfectly blends luxury, energy, and effortless style. The location is unbeatable — right on the beach, close to everything yet just far enough to feel like your own private escape. The vibe throughout the hotel is incredible — chic, vibrant, and uniquely Miami. The food, drinks, and bar scene are consistently top-tier. Whether it’s a casual lunch by the pool or cocktails in the evening, everything is done with care and attention to detail. The staff are outstanding — professional, genuine, and always eager to make your stay special. And of course, the beach and the views are simply breathtaking. Every stay feels like the perfect reset. After three visits, it’s safe to say The Miami Beach EDITION has become our favorite destination. We’ll definitely be back — there’s truly nothing else like it.

（由 Google 翻译）不明白为什么这些酒店会被评为四星，因为它们根本不属于豪华酒店。酒店很棒，尤其是床。是我睡过的最舒服的酒店之一。房间很宽敞。浴室可以装个带锁的门——真不明白迈阿密为什么偏偏痴迷于零隐私的开放式浴室和淋浴间🤦🏽‍♀️。在其他酒店也有类似的经历。房间干净宽敞，但设施略显老旧。我很喜欢这个空间，但他们确实有一些地方需要改进。工作人员非常热情周到，让我们提前入住，我们对此表示感谢。屋顶泳池非常棒。隔壁有一家名为“Orange Blossom”的餐厅，有欢乐时光和酒店的一些优惠活动，你可以去看看，因为最近南海滩的食品价格高得离谱。他们提供免费的高尔夫球车前往海滩，但在我们入住期间无法提供接送服务，因为他们说“工作人员仍在培训中”，而且没有驾驶执照🙄 （原文） Not sure why these hotels are rated 4 stars as they don’t fall into that luxury category. The hotel was great, especially the bed. One of the most comfortable I have slept in. The rooms are spacious. The bathroom could have a door that locks - not sure what Miami’s obsession with zero privacy open bathrooms and showers are 🤦🏽‍♀️. Had similar experiences at other hotels. The room was clean and big but the property is dated. I loved the space but they could work on a few things here and there. The staff was very accommodating and gave us early check in which we appreciated. The rooftop pool is very nice. There is a restaurant next door, called orange blossom which has happy hour and some deals with the hotel that you can check out as food prices are through the roof in south beach these days. They offer free golf cart rides to the beach but they couldn’t provide us a ride during our stay as they said “staff was still training” and could not be authorized to drive 🙄

（由 Google 翻译）太离谱了！ 他们收取了一笔费用，说是酒店的押金，而且会自动退还到信用卡上。骗人的！他们根本不退。 这笔费用比住宿费贵得多，竟然高达400美元！ 房间没打扫，浴室的淋浴坏了，漏水！ 此外，我预订时明明选择了包含早餐，结果到了之后他们却告诉我早餐要另外付！ 更别提停车费每天要将近50美元（45美元加税）。 至于游泳池，通往游泳池的电梯坏了。我2025年10月24日至28日入住，当时气温高达30度，阳光也很强烈，结果他们却告诉我游泳池因为风太大“关闭”了！ 糟糕透顶的体验，我强烈不推荐！ 真是便宜没好货！四晚住宿费共计2613雷亚尔，加上停车费2151.88雷亚尔和酒店差价1200雷亚尔，总共将近6000雷亚尔！ 这仅仅是一个大人和一个小孩的费用！ （原文） Abusivo! Cobram uma taxa que falaram que era de calção para segurança do hotel, e que depois o valor seria devolvido automaticamente do cartão de credito. MENTIRA!! não estornam O valor , que por sinal muito caro que a hospedagem $400,00 dolares!! Não teve limpeza do quarto, e chuveiro quebrado e com vazamento de água no banheiro! Alem disso, quando fiz a reserva inclua café da manhã, mas chegando lá, me informaram que era pago a parte! Sem contar que o valor da taxa para estacionamento de veículos é de quase $50,00 dolares por dia ( 45,00 + tx ) Com relação a piscina, o elevador que leva até lá estava quebrado, e fiquei lá nos dias 24 até 28 de outubro de 2025, com temperaturas chegavam a 30 graus e muito sol e mesmo assim fui informada que a piscina estava “fechada” por conta do vento! Péssima experiência, não recomendo! Aquela história que o barato saiu caro! Com as taxas em 4 diárias R$2.613,00 de taxas R$2.151,88 estacionamento R$ 1.200,00 totalizando quase 6 mil reais em um hotel ruim! Isso para 1 adulto e 1 criança!

（由 Google 翻译）这家酒店是由两家原先独立的酒店合并而成，左右两侧是老旧的部分。南海滩酒店经过了适度的翻新，房间较小，清洁度也低于平均水平。坏掉的淋浴很快修好了，但之后几乎无法调节温度。早餐在隔壁的Orangeblossom餐厅供应，品质非常好。泳池和小型但设备齐全的健身中心位于相邻的酒店。南海滩酒店以前的入口，图中部分描绘成盛开的绿意，现在变成了一个乏善可陈的庭院，其实很有潜力，但几乎没有维护，也没有使用。晚上您可以坐在这里喝点自己的饮料。南海滩酒店与相邻的酒店共用前台，面积更大，也更现代化。总的来说，这家酒店低于平均水平，与相邻的酒店合并后只能达到三星级。相邻的酒店单独一人可能勉强达到四星，但按照欧洲标准，它还不够。酒店地理位置优越。街边停车需付费，但仅限3小时。代客停车的标准费用是每24小时45美元，但就像迈阿密其他地方一样，他们会额外收费，所以要注意，他们到处都只收净价！ 我不会再预订南海滩酒店了；它太差劲了。附近的酒店可能会更好。 （原文） Das Hotel ist der linke rechte und ältere Teil einer Kombination aus zwei ehemals eigenständigen Hotels. Das South Beach ist mäßig renoviert, die Zimmer sind klein und die Sauberkeit ist eher unterer Durchschnitt. Die defekte Dusche wurde zwar zeitnah repariert, aber danach war eine Temperaturregulierung kaum möglich. Das Frühstück wurde nebenan im Orangeblossom Restaurant serviert und war sehr qualitativ.Der Pool und das kleine aber sehr sinnvoll ausgestattet Fitnesscenter liegen im Nachbarhotel. Der ehemalige Eingang des Southbeach, der hier teilweise blühend grün dargestellt wird, ist jetzt ein liebloser Innenhof, der eigentlich richtig viel Potential hat, aber kaum gepflegt und nicht bespielt wird. Man kann sich hier abends mit eigenen Getränken hinsetzen. Das Nachbarhotel, mit dem sich das Southbeach die Rezeption teilt ist deutlich größer und moderner. Insgesamt ein eher unterdurchschnittliche Hotel und nur in der Mischung mit dem Nachbarhotel überhaupt 3 Sterne. Das Nachbarhotel allein kratzt vielleicht gerade so an 4, nach europäischen Standards aber eher nicht. Die Lage ist sehr gut. Parken geht gegeb Gebühr auf der Straße, aber nur 3 Stunden. Das Valet mit 45 Dollar pro 24 Std. ist ortsüblich, aber wie überall in Miami wird fleißig Gebühr aufgeschlagen, also Achtung, überall nur Nettopreise! Ich würde das Southbeach nicht wieder buchen, dafür war es zu schwach. Das angrenzenden Hotel ggf.

（由 Google 翻译）这次入住体验非常棒。酒店氛围优雅高贵，我的房间宽敞、干净、舒适无比。最让我印象深刻的是酒店员工——他们热情友好、体贴周到，让我感觉宾至如归。 （原文） Such a wonderful stay. The hotel has a sophisticated vibe, and my room was spacious, clean, and incredibly comfortable. What stood out the most was the staff—they were kind, attentive, and genuinely made me feel looked after.

（由 Google 翻译）一家设施陈旧但维护良好的普通酒店。房间还可以，但无障碍浴室的设计很差：地板上放着一个储物篮，淋浴喷头是手持式和吊顶式，而且两个喷头同时工作，无法切换，造成了严重的水资源浪费。 工作人员服务周到，但前台缺乏专业精神，信息也不够清晰。没有人告诉我需要在餐厅出示优惠券（顺便说一下，这家餐厅是酒店外的一家点菜餐厅，这意味着我不能随便吃）。第一天，由于我事先不知道这一点，我付了三份早餐的钱。我向前台解释了情况后，他们给我发了优惠券（日期错误），并建议我亲自去餐厅申请退款。在我坚持要求与经理沟通后，问题才得到解决，但这给我带来了很多不便。此外，尽管我预订了三人份的早餐，但我被告知早餐只包含两人份，这迫使我每天支付第三人的费用——这是令人无法接受的，也是以前从未见过的。 （原文） Hotel básico, com instalações antigas mas razoavelmente cuidadas. O quarto era aceitável, mas o WC adaptado estava mal concebido: havia um cesto de arrumação no chão e o duche tinha um chuveiro de mão e outro de teto que funcionavam em simultâneo, sem possibilidade de alternar, causando um grande desperdício de água. O pessoal é atencioso, mas a receção revelou falta de profissionalismo e informação clara. Ninguém me informou que era necessário apresentar um voucher no restaurante onde são servidos (que, por sinal, é externo ao hotel, a la carta, não podendo comer aquilo que me apetece comer). No primeiro dia, por não saber disso, tive de pagar três pequenos-almoços. Quando expus a situação na receção, emitiram-me os vouchers (com data errada), e sugeriram que fosse eu mesma falar com o restaurante para pedir a devolução do valor pago. Só após insistir e pedir para falar com o gerente a situação foi resolvida, mas gerou muito incómodo. Além disso, embora tenha reservado para três pessoas, disseram-me que o pequeno-almoço incluía apenas dois, obrigando-me a pagar diariamente o terceiro — algo inaceitável e nunca antes visto

（由 Google 翻译）我非常喜欢这家酒店的一切。从便捷的入住办理到员工热情周到的服务，一切都让人感觉轻松自在。房间现代舒适，整个酒店的干净整洁也让我非常满意。 （原文） I loved everything about this place. From the smooth check-in to the warm attitude of the staff, everything felt effortless. The room was modern and comfortable, and I appreciated how clean and well-kept the entire hotel was.

（由 Google 翻译）入住体验非常棒。房间一尘不染，装饰精美，而且超级舒适。工作人员会适时地过来询问我是否一切都好，但又不会让人觉得被打扰。服务真是顶级的。 （原文） Incredible stay. The room was spotless, beautifully decorated, and super comfortable. The staff checked in on me just enough to make sure everything was perfect without ever feeling intrusive. Truly top-tier service

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我在迈阿密卡里隆健康度假村待了一天，尝试了“Better Your Back Circuit”——真是一次不可思议的体验！从舒缓的Relounge Wave Mat到活力四射的冷冻疗法和舒缓的盐浴，每一步都让人焕然一新。离开时，我感觉身心放松，疼痛消失，浑身焕然一新。这真是世界一流的健康胜地！！🌿 （原文） ⭐️⭐️⭐️⭐️⭐️ I spent the day at Carillon Miami Wellness Resort and tried the Better Your Back Circuit — an incredible experience! From the soothing Relounge Wave Mat to the energizing Cryotherapy and calming Salt Float Bath, every step was pure renewal. I left feeling relaxed, pain-free, and completely recharged. Truly a world-class wellness destination!! 🌿

（由 Google 翻译）如果你想好好享受假期，千万别来这里。房间里弥漫着霉味，浴室也黑乎乎的。服务糟糕透顶。第一天去海滩，我三次要求他们收起遮阳伞和提供饮用水，但始终无人理睬。我点了餐，等了45分钟才上来，而且根本没法吃。他们只是把食物放在我椅子后面的一个袋子里，什么也没说。等我注意到那个陌生的袋子时，食物已经热透了，而且里面竟然是生鱼片。我还点了西瓜，以为这里像个养生度假村，应该很新鲜，结果西瓜又老又烂。第二天我又去了海滩，以为只是个偶然情况，结果发现他们连椅子都没有。我站了30分钟，等了半天，还是没有水。最后，我提前发邮件询问他们是否有蒸汽熨斗可以熨衣服。他们说有，但我打电话过去要的时候，却等了一个多小时，等蒸汽熨斗送到的时候，我已经要去参加活动了。我觉得所有写好评的人要么是在撒谎，要么就是这家酒店的员工。我以后绝对不会再住这家酒店了。 （原文） Do not come here if you want to enjoy yourself. The room smelled damp like mildew and the bathroom was super dark. Service was horrific. We went to the beach the first day I asked 3 times to have my umbrella put down and for water but it never happened. I did order food which took 45 min and was inedible. They just put it in a bag behind my chair and didn’t say anything and by the time I noticed the random bag it was hot and I got a raw fish dish, I also ordered the watermelon which I thought would be fresh since this is supposed to be like a wellness resort Spa, but it tasted old and mushy. The next day I went to the beach again thinking it was a fluke and they had no chairs. I just stand for 30 minutes and wait and again, no water available. lastly, I emailed ahead of time to see if they would have a steamer for my clothes. They said they did, but when I called to get one, it took over an hour and I had to leave for my event before it arrived. I feel like everyone that wrote a good review. Must be either lying or works for this hotel. I would never stay here again.

（由 Google 翻译）这是迈阿密一家令人赞叹的酒店。水疗和按摩服务一流，Strand 餐厅及其面朝大海的早餐也同样一流。食物品质一流，健康美味。泳池很棒，配有吊床，服务一流。宽敞的客房装饰典雅，配有厨房、咖啡机和独立起居室。如果您追求健康、放松以及一流的服务和品质，这里绝对是您的奢华之选。 （原文） Es un hotel espectacular en Miami. El spa y los masajes de primer nivel, así como su restaurante the Strand y su desayuno mirando al mar. Comida sana de primera calidad. La piscina muy buena perfectamente atendida en la propia hamaca. Las habitaciones amplias decoradas elegantemente con cocina máquina de café y un salón independiente. Un lujo de hotel si buscas wellness, relajación y atención y calidades de primer nivel.

（由 Google 翻译）我预订了一间三晚的豪华城市景观房，结果他们却给了我一间位于三楼的无障碍客房，就在电梯旁边，窗外对着停车场的墙。我一进门就投诉了。礼宾部的员工态度恶劣，而且始终没有提出任何解决方案。我要求见经理，他们的回复是退款（服务态度差劲透顶），作为补偿，他们还说会给我一次免费的SPA体验。他们说给我的房间和我通过Booking.com预订的完全一样，但这根本不是事实。我给他们看了预订记录，上面明明写着“城市景观”。他们的服务真是糟糕透顶。他们自称是五星级酒店，却连换房这么简单的事都解决不了。我不得不拉上窗帘整整三天。真是耻辱。 （原文） Reserve 3 noches de habitación de lujo con vista a la ciudad y me dieron una habitación para discapacitados tercer piso pegada al ascensor y con vista a un paredón de la cochera. Ni bien me dieron la habitación hice el reclamo. El Personal de Conserjería me atendió muy mal y nunca me propuso una solución, pedí hablar con el mánager y su respuesta fue que me devolvían el dinero ( pésima atención al cliente ) y por mis inconvenientes me daban un turno en el spa. Me Dijeron que me estaban dando exactamente lo que yo había reservado por booking eso no es cierto, le mostré la reserva donde decía vista a la ciudad. La verdad lamentable la atención, se hacen llamar 5 estrellas y no pueden dar solución a un tema tan sencillo como un cambio de habitación. Tuve que estar los tres días con las cortinas cerradas. UNA VERGÜENZA

（由 Google 翻译）入住体验超棒！！酒店舒适又好。Strand餐厅的食物也美味极了。我点了牛排、三文鱼和意面，每一样都好吃到爆。整个酒店最棒的地方就是水疗中心了！！我本身就很喜欢水疗，而且我来自加州。加州根本没有这么棒的水疗中心。漂浮舱、感官淋浴，一切都令人惊艳。屋顶泳池宁静祥和。总之，五星好评！ （原文） Amazing stay!! The hotel was great and comfortable. Food was amazing at the Strand. I had the steak, salmon, and pasta dishes and they were all fabulous. Best part about the whole property was the spa!! I love spas in general and am from California. We dont have anything like this in California. The float tank, sensory showers, everything was amazing. Rooftop pool was peaceful and serene. All in all 5 stars all the way!

（由 Google 翻译）几周前我们入住了卡里隆酒店 (Carillon)，度过了一段美好的时光！酒店地理位置优越，就在海滨，员工服务周到，无微不至。从行李员到前台、客房服务、餐厅和水疗中心，每个人都非常出色，对细节关怀备至。 此外，我们每晚都睡得非常好。得知酒店的每个房间、大堂、健身房、水疗中心和康体中心都配备了 Jaspr 空气净化器，我们感到非常惊喜。住在一个重视空气清洁的酒店，感觉很棒，工作人员也非常热情地告诉我们卡里隆酒店是迈阿密唯一一家获得空气清洁认证的酒店。体验非常棒，我们一定会再来的！ （原文） We stayed at the Carillon a couple of weeks ago and had a wonderful time! Beautiful location right on oceanfront with attentive staff all the way through. Everyone from bellhop to front desk, housekeeping, restaurant, and the spa were great and showed care and attention to detail. As well, we slept amazingly each night and found it very cool to learn that every room in the hotel had a Jaspr air scrubber, along with the lobby, gym area, and spa plus wellness rooms. It's a great feeling to stay in a place that takes clean air seriously and the staff were excited and eager to tell us about how the Carillon is the only clean air certified hotel in Miami. Awesome experience and we will for sure return!

（由 Google 翻译）这是我们住过的最好的酒店！非常放松，而且非常漂亮。Bryte智能床让您睡个好觉！所有细节都体现了个性化，比如房间里写着您名字的欢迎牌、浴袍、拖鞋、代客泊车等等！泳池的设计是我从未见过的。热水浴缸很棒，人也不多。有很多可以休息的地方，而且我很喜欢通往海滩的私人入口，那里有躺椅和遮阳伞。迫不及待地想明天去体验一下没有带孩子的成人屋顶泳池，以及和女儿一起享受水疗日。真的，我对这里赞不绝口。这是我住过的最棒的一次！ （原文） The nicest hotel we've ever been to! It is very relaxing and absolutely gorgeous. Bryte smart bed makes for a perfect sleep! All the small personal touches like the tablet with your name in the room welcoming you, robes, slippers, valet parking and so many more ammenities! The pool design is something I've never seen before. Nice hot tub, not overly crowded. Lots of sitting places to relax and loved the private entrance to the beach with chairs and umbrellas. Can't wait to try the grown-up roof top pool without the kids tomorrow, along with the spa day with my daughter. I honestly can't say enough about this place. This has been the best stay EVER!

（由 Google 翻译）我和朋友们在劳动节周末住在Nobu酒店，感觉还不错，但价格有点问题。 首先我要说的是，酒店的服务一流。所有员工都非常友善、周到、细心。不过，我倒是觉得有意思的是，酒店告诉我们泳池边不允许外带食物。 我们住的是海湾景观房，景色非常壮观。不过，如果你是和闺蜜一起旅行，要注意酒店只有两面镜子，而且都在浴室里。这已经不是我住过的第一家浴室外没有镜子的酒店了，但我对Nobu酒店的期望更高。 房间里也没有冰箱。我们向前台要了一台冰箱，前台拿来了一台。然而，我被收取了32美元的“保管费”。财务部门一次性免除了这笔费用，所以这个问题已经解决了。分享一下，只是为了提高大家的认知。 健身房的器材不错，如果大部分都没坏就更好了。不过，他们有一台Stairmaster，所以这点加分不少。他们还有一台史密斯机，供有兴趣的朋友参考。 位置比较偏僻，离便利店、正宗美食店、咖啡馆等等都不近。不过离海滩还算近，仅此而已。 （原文） My friends and I stayed at the Nobu for Labor Day weekend and it was okay, but the price point is questionable. Let me start off by saying the service was top notch. All the employees were so kind, thoughtful, and attentive. I did find it funny that we were told no outside food was allowed poolside, though. We got the bay view room, and the view was spectacular. However, if you’re on a girls trip, be wary that there’s only two mirrors, and they’re both in the bathroom. This is not the first hotel I’ve been to with no mirrors outside the bathroom, but I expected more from Nobu. There was also no refrigerator in the room. We ask for a fridge at the front desk and there was one brought up to us. However, I then got a charge of $32 as a “storage fee”. Finance was able to waive it as a one time courtesy, so that’s been resolved. Just sharing for the sake of awareness. The gym had nice equipment, and it would’ve been even more nice if most of it wasn’t broken. However, they had a Stairmaster, so extra points for that. They also have a smith machine for those who are curious. The location was pretty isolated. Not close to convenience stores, authentic food spots, cafes, etc. You get to be close to the beach, and that’s about it.

（由 Google 翻译）我收到了一张一日水疗体验券，玩得非常开心。这里环境非常干净整洁，工作人员也很友善。有人带我进去并教我如何使用储物柜后，我就基本可以自己享受水疗，直到预约的按摩时间。我使用的所有设施都很干净舒适（蒸汽房、日光浴、热水浴缸和冷水池）。按摩体验棒极了！体验完所有室内设施后，我去了室外沙滩区，那里布置得非常漂亮。泳池很美，室外娱乐活动也很精彩。工作人员非常专业且彬彬有礼。我肯定会再次光顾，也强烈推荐大家来这里享受一天的自我护理。 （原文） Received a spa pass for a day. I really enjoyed myself. The place is kept very clean. The people where very nice. After being shown in and shown how to work my locker I was pretty much on my own until my appointment time for my message. All the amenities I used were clean and welcoming (the steam room, suna,hot tub and the cold dip). My message was awesome. After using all the inside amenities, I went outside to the beach area which was very nicely set up. The pools were beautiful and the outside entertainment was nice. The staff was very professional and courteous. I would definitely go back and I encourage anyone who would to have a self care day to go.

（由 Google 翻译）这是我第一次入住Nobu酒店，一切都非常满意。 我和我的伴侣临时决定出行，Nobu一直是我们一直想去的酒店，但酒店的名字总是会让人有些担心。我们以为酒店会人满为患，而且会因为名字而显得过于夸张，但很庆幸的是，我们都错了。 Nobu是一家很棒的酒店。非常干净整洁。酒店的所有工作人员都非常棒。在整个入住期间，每个人的态度都很好，员工的细心周到也同样令人愉悦。 我喜欢这里的便利设施和海滨区域。泳池边还有一个仅限成人使用的私人区域，非常放松。 我的房间在整个入住期间都保持干净整洁。我的床铺和毛巾无时无刻不在被整理和更换。 我很乐意把这家酒店作为我迈阿密的首选酒店。我和我的伴侣一定会再来的！ （原文） This was my first time staying at a Nobu property and I was very pleased with how everything turned out. My partner and I decided to take a last minute trip and Nobu was always a hotel we wished to visit but with the name can come concerns. We thought the hotel would be overcrowded and overhyped for the name but happy to say we were both wrong. Nobu was a fabulous hotel. Very clean and proper. The entire team working on site was amazing. Everyone had a great attitude during the entire stay and the attentiveness that came from the staff was just as good. I enjoyed the amenities and the beach front area. There is also a private adults only section at the pool that was very relaxing. My room stayed clean and tidy the entire stay. Not a single moment went by without my bed being made and my towels being replaced. I would love to make this my go-to Miami hotel. My partner and I will definitely be coming back!

（由 Google 翻译）从始至终，所有员工都非常棒。由于我们很不巧很早就抵达了迈阿密南海滩，Richard 完美地安排了我和我的客人入住。此外，客房服务人员也让我们的套房入住体验非常舒适。我选择了禅意套房，进入房间后，我非常满意。房间的面积、风格设计、布局、带转角阳台的下沉式客厅以及一览无余的海景，都让人感到舒适、宽敞，非常放松。唯一让我觉得略显不足的是入口。作为南海滩的 Nobu 酒店，我期待着更高端、更具特色的入口设计（例如类似亚特兰大的 Nobu 酒店），但这只是我能想到的唯一不足之处。前台服务人员非常出色，房间也很棒，客房服务人员的周转也很迅速——但我注意到（也许是因为我们很早就入住，他们比较匆忙），浴室的洗漱用品没有像应该的那样全部更换。我建议所有未来的客人，最好让客房清洁人员过来更换床单并再次清洁，因为如果我没有注意到这一点，可能会造成严重的卫生问题。 除了这两点之外，海滩工作人员一直都非常友善热情，泳池也很漂亮，工作人员同样非常热情周到，能够及时满足我们的需求，没有任何问题。我还很喜欢房间里电视的尺寸与房间的比例，这个小细节确实能从某种程度上改变观感。 （原文） Staff start to FINISH were amazing. Richard accomodated me an my guests perfectly as we unfortunately arrived to Miami South Beach VERY early. However guest staff made the checkin to our suite very comfortable. I chose the Zen Suite and once we got to the room I was full satisfied. The size, the style design, layout, sunkin living area with a corner balcony and full view of the ocean was comfortable, spacious, and very relaxing. The only detail I noticed that was mediocre to me was the entrance. For this to be the Nobu Hotel on South Beach I would expect a more elevated and signature driveway experience(similar to Atlanta for example) however that is the point of issue I can think of. Front Staff was amazing, room was amazing, turnover guest staff prompt-but I did notice(and maybe due to our early check-in they were rushed) all of the bathroom toiletries were not changed and swapped out as they should have been. I would suggest to ALL future guests to simply have the room cleaning staff come and change and do a second cleaning of things again because had I not been detailed that could of been a big sanitary issue. Aside from those two things the beach staff was always very pleasant and accommodating, the pool was beautiful, again staff was very welcoming and prompt to our needs with zero issues there. I also liked the TV sizes in proportion to the rooms a small detail that does change perspective in ways.

（由 Google 翻译）迈阿密海滩诺布酒店 (Nobu Hotel Miami Beach) 将现代优雅的设计与轻松惬意的海滨氛围完美融合，令人倍感惬意。我入住的是海景房，清晨的阳光透过窗外的窗棂洒落于海面上，美得令人窒息。房间本身宽敞明亮，设计精良，氛围宁静祥和，令人心旷神怡。酒店地理位置优越，距离南海滩近在咫尺，却又不失宁静，让您尽享宁静。 酒店员工始终热情周到，乐于助人，让整个入住体验更加顺畅。泳池区是消磨时光的绝佳去处，酒店内的诺布餐厅更是一大亮点。足不出户即可享用世界一流的日式料理，更增添了难忘的入住体验。总而言之，舒适、美景和美食的完美结合，让这次旅行难以忘怀。 （原文） The Nobu Hotel Miami Beach combines a modern, elegant design with a relaxed coastal feel that makes it easy to settle in. I stayed in a sea view room and the mornings were incredible with the sunrise over the ocean right outside the window. The room itself was spacious and well thought out, with a calm atmosphere that made it easy to unwind. The location works well too since it’s close enough to South Beach but far enough to enjoy some peace. The staff were consistently warm and helpful which made the whole experience smooth. The pool area was a great place to spend time and having the Nobu restaurant in the hotel felt like a real highlight. Being able to enjoy world-class Japanese food without even leaving the property added something special to the stay. Overall it felt like the perfect mix of comfort, views and dining that made the trip memorable.

（由 Google 翻译）我原以为这是一家高档豪华酒店，结果却大失所望。首先，酒店正在举办一个会议，大堂人满为患，嘈杂喧闹。部分区域被封闭或改道。到了晚上11点，大堂已经挤满了人。我别无选择，只能回房间。所以，如果您预订这家酒店，请务必注意是否有会议。 海滩的优点在于它非常方便，就在几步之遥。酒店提供毛巾和躺椅服务。饮料不错，但鸡翅简直难以下咽，又冷又难吃。海滩边没有饮用水或饮水机。泳池也不错。 早餐贵得离谱——自助餐要54美元，含税和22%的强制性服务费。自助餐的种类非常少，土豆难以下咽，选择也很少。除了哈密瓜之外，没有其他水果。面包种类有限。没什么可吃的。煎蛋台还不错。但就这个价格来说，简直是天价。 水疗中心令人失望。虽然包含在房费里，但桑拿房温度并不高，只有100华氏度（约38摄氏度）。我第二次去的时候，发现蒸汽房关了。蒸汽房水温很低，冷水池也不够冷。花一天的钱去那里简直是疯了。最多待了15分钟。健身房还不错。 房间还可以。我用了洗手池，结果下不去水。我打电话叫了维修人员，然后就去吃晚饭了。回来的时候，排水管已经通了，但是地板上有一滩水。我铺了条毛巾。刷完牙后，我听到水漏出来，水流到地板上。晚上11点，他们派了三个人上来做大修。地板上到处都是水。他们给我换了房间。为了补偿这次换房和造成的不便，他们送了我一份免费自助餐，还免了度假费。总的来说，我觉得这家酒店破旧不堪，问题不断，根本不值这个价。 （原文） I thought this was a fancy and higher end hotel but it definitely wasn’t. First, they had a convention taking place which totally overran the lobby. Was loud and rowdy. Parts were closed off and redirected. By 11pm the lobby was packed to the brim. Had no choice but to go up to the room. So beware of conventions if you book. The beach is nice in that it’s super convenient. Just a few steps away. They have towel and chair service included. The drinks were nice but the wings were absolutely horrible. They were cold and very poor quality. No water or water fill station by the beach. Pool is nice too. Breakfast was crazy expensive - buffet is $54 including the tax and mandatory 22% service charge. It’s a very weak buffet offering. Horrible potatoes and barely any options. No fruit besides melon. Limited bread. Not much to it. Omelet station is nice. Crazy for the price. The spa was disappointing. It’s included. Sauna wasn’t very hot - was at 100 degrees. I went back a second time and it was turned off. The steam room is weak. Cold plunge not even that cold. Crazy to pay for a day pass there. Spent 15 mins max. Gym was good. The room was fine. I used the sink and it wouldn’t drain. Called maintenance to look while I left for dinner. I came back to a clean drain but a puddle of water on the floor. I put a towel down. After brushing my teeth I heard water leak and pour into the floor. They sent 3 ppl up to do heavy repairs at 11pm. Water was all over the floor. I was sent to a different room. They added a free buffet and waived resort fee for this room change and inconvenience. Overall I don’t see how this hotel justifies the price as it’s run down and problem prone.

（由 Google 翻译）前台的Sheldon Chavis让我的入住体验如此完美。他确保我在这里度过了一个完美的生日，他的热情好客也无可挑剔。多亏了他，这绝对是我住过的最好的酒店。谢谢你，Sheldon，你的工作做得太棒了！ （原文） Sheldon Chavis at the front desk was the reason my stay at this place was so perfect. He made sure my birthday spent here was the best experience, and his extraordinary hospitality was the absolute best. This is definitely the top hotel I’ve stayed at because of him. Thank you Sheldon, you are great at what you do!

（由 Google 翻译）我超爱比特摩尔酒店。我每年都会住一次。小套房完美。酒店本身历史悠久，却又保留着现代化的设施。酒店的餐厅也不错，但要注意，账单里会加收20%的服务费。我不打高尔夫球，但球场看起来很漂亮，维护得很好。工作人员总是很乐于助人。酒店内有一个很棒的停车场，所以你不会感到有代客泊车的压力。酒店距离迈阿密大学只有几英里，步行就能到教堂。周日早午餐非常棒。 （原文） I love The Biltmore. I stay once a year. The small suite is perfect. The hotel itself is old and has a rich history while still maintaining modern amenities. The restaurants at the hotel have good good, but take note, a 20% service charge is added to the tab. I don't golf, but the course looks lovely and well maintained. Staff are always very helpful. There is a great parking lot on property, so you don't feel pressured to valet the car. The hotel is within a few mile of the University of Miami and walking distance to a church. Sunday brunch is very nice.

（由 Google 翻译）美丽的历史建筑，但服务却参差不齐。 科勒尔盖布尔斯的比特摩尔酒店 (Biltmore) 美不胜收，古典的建筑、郁郁葱葱的庭院和浓厚的历史气息令人叹为观止。客房和公共空间比许多所谓的豪华度假村更精致，氛围也独具特色。 不过，服务时好时坏。泳池区美得令人窒息，但服务员似乎只是在选择性地观察周围的环境。我被无视了很久，甚至怀疑自己是不是不小心隐形了。对于一家享有如此盛誉的酒店来说，周到的服务应该与环境相称。 不过，酒店本身还是值得体验的。只是，离开大堂后，不要指望能一直享受五星级的热情款待。 （原文） Beautiful historic property with inconsistent service. The Biltmore in Coral Gables is undeniably beautiful with classic architecture, lush grounds, and a real sense of history. The rooms and public spaces feel far more refined than many so called luxury resorts, and the atmosphere has genuine character. That said, the service can be hit or miss. The pool area is stunning, but the servers seemed to operate on selective vision. I was ignored long enough to wonder if I had accidentally turned invisible. For a property with this reputation, attentive service should match the setting. Still, the hotel itself is worth experiencing. Just do not expect consistent five star hospitality once you leave the lobby

（由 Google 翻译）我在科勒尔盖布尔斯的比特摩尔酒店 (The Biltmore) 的住宿体验绝对超乎寻常！从抵达的那一刻起，我就被深深震撼——酒店本身就是一件杰作，散发着永恒的优雅与魅力。每个角落都讲述着一个故事，您可以真切地感受到这里独一无二的历史与宏伟。 酒店的热情好客和对细节的关注无与伦比。每位员工都竭尽全力让我感到宾至如归——始终彬彬有礼、热情周到。服务一流，住宿条件也超出了我的所有预期。 从令人惊叹的建筑到无可挑剔的服务，比特摩尔酒店的一切都散发着卓越的光芒。我强烈推荐它——它是迈阿密真正的瑰宝，将为您带来难忘的体验。✨💫 IG：@sophiarvt （原文） My stay at The Biltmore in Coral Gables was absolutely exceptional! From the moment I arrived, I was in awe — the property itself is a masterpiece, full of timeless elegance and charm. Every corner tells a story, and you can truly feel the history and grandeur that make this place one of a kind. The hospitality and attention to detail were beyond outstanding. Every member of the staff went above and beyond to make me feel welcome — always courteous, warm, and attentive. The service was top-notch, and the accommodations exceeded all my expectations. From the stunning architecture to the impeccable service, everything about the Biltmore radiates excellence. I can’t recommend it enough — a true Miami gem that offers an unforgettable experience. ✨💫 IG: @sophiarvt

（由 Google 翻译）华丽的历史建筑，坐落在风景如画的街区。大堂很漂亮，还有地中海风格的大型泳池。我们通过美国运通FHR预订，中午12点入住，升级到装修精美的小型套房。在Fontana餐厅享用了美味的晚餐和早餐。迎宾小礼盒送到我们房间，非常贴心。所有工作人员都非常热情好客。五星好评！ （原文） Gorgeous historic property located in picturesque neighborhood. Beautiful lobby, large Mediterranean style pool. We booked through Amex FHR, checked in at 12pm and were upgraded to nicely decorated junior suite. Had a wonderful dinner and breakfast at Fontana restaurant. Little box of chocolate that was brought to our room as a welcome gift was a very nice touch. All staff was very welcoming. 5 stars!

（由 Google 翻译）这家酒店真是太棒了，内外装潢都美轮美奂，充满历史韵味！前台服务人员非常友好、专业且热情周到。特别感谢Antonio，还有第二天早上值班的那位同事（很抱歉我们没记住他的名字）！你们太棒了！感谢你们的升级服务和预订协助。餐厅和客房服务人员也都非常出色，热情友好。我们也特别喜欢健身房和床！强烈推荐这家酒店给所有正在寻找舒适、干净且独具特色的住宿体验的客人！ （原文） Such an amazing hotel with beautiful and historic interior and exterior! The front desk is very friendly, knowledgeable and accommodating. Shoutout to Antonio and whoever that was in the morning shift the day after Antonio(sorry we didn’t get the name)! You guys are awesome! Thank you for the upgrade and assistance with the booking. The restaurant and housekeeping staff are all amazing and nice. We love the gym and bed so much too! Highly recommend this place for anyone that is looking for a comfortable, clean and unique stay!

（由 Google 翻译）去享用了下午茶。非常棒，甜咸点心种类丰富，茶也很好喝。账单上会额外收取20%的小费，而且信用卡收据上还有小费栏可以填写。感觉小费给得挺多的。服务非常好。 （原文） Went for afternoon tea. Was very nice, delicious assortment of sweet and savory and excellent teas. There is an added 20% on the bill for a tip charge and they also have a tip line you can fill in on the credit card receipt. That's a lot of requested tipping. Service was very good

（由 Google 翻译）从头到尾，比尔特莫酒店都给我们留下了深刻的印象。房间温馨舒适，大堂氛围轻松惬意，而丰塔纳餐厅更是令人惊艳！我们的服务员马修为我们奉上了一道令人难忘的佳肴。他对我们所有关于美食的问题都了如指掌，还为我调制了美味的无酒精鸡尾酒，同时在与我的交流中也展现出了幽默风趣的一面。我们迫不及待地想要再次光临！ （原文） We were so impressed with the Biltmore from beginning to end. The room was cozy, the lobby mellow, and the Fontana was OUTSTANDUNG!! Our server Matthew brought us a meal we won’t soon forget. Matthew was knowable about all of our cuisine questions and brought me the tastiest mocktails, while also bringing both humor and wit to our interactions. We can’t wait to return!!

（由 Google 翻译）如果您想在南海滩享受徒步假期，这里地理位置绝佳。酒店正在进行翻新，但整体来说还不错，而且员工非常热情周到。主电梯坏了，不过我们住在二楼，走楼梯完全没问题。泳池区一流，躺椅也很多。房间虽小但很舒适，床也很舒服。浴室很小，但还可以接受。如果您个子很高或者体型较大，可能会觉得有点挤。总的来说，四天的住宿体验非常愉快，下次还会选择这里。 （原文） Amazing location if you want to do a walking vacation in South Beach. They are doing renovations but it wasn’t bad and the staff were very pleasant and accommodating. The main elevator was down but we stayed on the second floor and were perfectly fine using the stairs. The pool area is top notch and plenty of lounge chairs for guests. Rooms were small but comfortable and the bed was very comfortable. Bathrooms were very small but it was fine. Could be an issue if you are very tall or a bigger person. Overall it was a very nice 4 day stay and I would stay there again.

（由 Google 翻译）我和女朋友在金普顿冲浪者酒店 (Kimpton Surfcomber) 住了三天，庆祝她的生日，我们真的度过了一段美好的时光！酒店就坐落在海滩边，所以你甚至不用过马路，走出酒店就能享受大海。 泳池区和所有设施都很漂亮、干净，而且维护得非常好。员工超级友好，总是很细心周到地确保我们拥有所需的一切。 我们也很喜欢酒店餐厅的户外晚餐，从主菜到饮品，每一样都非常棒。我们点了一杯椰林飘香，味道简直绝了！ 总而言之，这里是放松和庆祝的完美之地。我肯定会再次光顾！ （原文） I stayed at the Kimpton Surfcomber for three days with my girlfriend to celebrate her birthday, and we honestly had an amazing time! The hotel is located right on the beach, so you don’t even need to cross any streets to get there just step outside and enjoy the ocean. The pool area and all the facilities are beautiful, clean, and very well maintained. The staff was super friendly and always attentive to make sure we had everything we needed. We also loved the food we had dinner outdoors at the hotel restaurant, and everything was excellent, from the main dishes to the drinks. We tried a piña colada that was absolutely delicious! Overall, it was the perfect place to relax and celebrate. I’d definitely come back again!

（由 Google 翻译）我实在忍不住要为这家位于南海滩最尊贵地段之一的绝美绿洲写篇评论。室内外空间都令人惊艳，员工的热情好客和周到服务更是无可挑剔，从您踏入大堂办理入住的那一刻起，就能感受到这一点！ 我凌晨四点左右才入住，非常晚。 令我惊喜的是，前台人员反应迅速，并尽力尽快安排我入住。必须好好夸夸他，虽然我忘了他的名字，但他真是个超级棒的人！ 醒来后，我去标志性的社交俱乐部享用早餐，在那里遇到了一些朋友，热情好客的坎德拉接待了我们！ 罗纳德调制的意式浓缩马提尼也超级美味！ 之后我们去了海滩，然后又去了小屋享用了一顿丰盛的晚餐。他们家的食物名不虚传，味道、摆盘和品质都无可挑剔！ 那天晚上在酒吧，Manuel 的服务棒极了，他给我调了一杯超级好喝的马提尼，他非常友好热情，那天晚上我在酒吧认识了很多很棒的人！ 非常感谢所有一直陪伴在我身边的员工，感谢 Maranda Smith 让这一切成为可能！非常感谢 Surfcomber Kimpton 酒店给予我的这份温暖！ （原文） I couldn’t not to leave a review about this amazing oasis in one of the most exclusive areas in south beach, the indoors and outdoors spaces are fenomenal, the hospitality and resources the staff has to accommodate you are beyond the top, since the moment you check in at the lobby you start experiencing this! I had a very late check in about 4am And I was surprised the front desk was on point and willing to accommodate me as soon as possible, give it up for him, I forgot his name but he’s a rockstar! When I woke up I went to have breakfast at the iconic social club were I met some friends and fantastic Candela welcome us! And Ronald makes extremely delicious espresso martini! Then we went to the beach and after to the cabana were we had an amazing meal, they are not joking with the food, great flavor, presentation and quality!! At night at the bar Manuel gave me an amazing service and made me the most delicious dirty martini, he’s so friendly and hospitable, I connected with great people that night at the bar! Thanks so much to the entire staff that was always there for me, to Maranda smith to make this possible!! Thanks you so much to the surfcomber Kimpton for give me so much love!!

（由 Google 翻译）我妹妹的单身派对周末住在Surfcomber酒店。这家酒店非常适合这次活动！泳池和海滩设施一流，地理位置也绝佳。特别感谢Maranda，她让这个周末格外难忘。 不过，酒店的布局有点奇怪——因为大堂的电梯坏了，我们得走过一条长长的走廊才能到电梯。浴室也略小。 （原文） Stayed at the Surfcomber for my sisters bachelorette weekend. It was a great hotel for the occasion! The pool and beach were amazing amenities. The location was prime. Shout out to Maranda for making the weekend extra special. The layout of the hotel is a bit odd though - had a walk down a long hallway to get to the elevator because the one in the lobby was out of service. The bathroom was a little small.

（由 Google 翻译）我于10月16日至17日入住Surf Comer酒店。我把车停在代客泊车处，每天收费52美元。第二天我离开时，酒店管理人员来找我。我的车出了事故，酒店的一辆U-Haul卡车倒车时撞到了我的车头。他们向我保证会迅速妥善处理，因为事情就在我的代客泊车员手里。我有车停在酒店门口的照片，以及车辆受损的照片。我还拍了车子被撞得稀烂的照片。酒店向我保证会处理好一切。我已经走完了整个理赔流程。伊万娜·冈萨雷斯是客房部的经理，我去取车时她接待了我，她向我保证我的车会焕然一新，酒店会妥善处理一切。已经过去35天了，我完全按照他们的指示做了，他们要求我从几家不同的修理厂获取报价，显然他们选择了最便宜的报价。但大约18天前，他们告诉我7到10天内会付款，结果并没有。我给所有我关注过的、负责处理这件事的人都发了邮件，但他们都杳无音信。伊万娜、冈萨雷斯、道格拉斯·霍夫曼以及其他几位在我的邮件列表里的人都没有回复。完全被晾在一边……我只接到过AAA停车部门的雪莉·麦克莱恩打来的电话，她说他们的系统做了更改，所以付款会延迟，他们也不确定我的支票什么时候能到账。 （原文） I stayed at the surf Comer October 16 overnight to the 17th. I valet my car for $52 a day when I was leaving the next day I was met by hotel management. My car was involved in an accident where a U-Haul truck from the hotel backed into the front of my car. I was assured that this would be handled swiftly and expediently, since guess what this was in the hands of the valet. I have pictures of the car parked in front of the hotel and the damaged. I have pictures of the car when I picked it up pieces of it the hotel assured me this would be handled. I’ve gone through the entire process. The claims process ivanna Gonzalez was the director of rooms that met with me when I went to pick up my car and she assured me my car is gonna look like new and it will be taken care of Here. It is 35 days later and I followed all the directions based on quotes they wanted multiple quotes from different body shops and they went with the cheapest quote obviously but I was told about 18 days ago that I would be paid within 7 to 10 days and that did not take place. I’ve sent emails to the entire group that has been on my you know radar regarding this incident and I have been ghosted. No response from Ivanna, Gonzales, Douglas Hoffman, and a few others that were on my email list. Totally ghosted…. received only one call from Shirley McLean of AAA parking stating that they made a system change that it is going to be delayed and they’re not sure when my check will arrive.

（由 Google 翻译）我们选择这家酒店是因为它宣传是宠物友好型酒店，但我们的体验却非常糟糕。第一天，我们带着狗狗去了泳池边——她没有下水，只是和我们一起放松——所有员工都对她非常友好。包括前台在内的每个人都停下来和她打招呼、玩耍。一切都很顺利。 然而到了第二天，我们突然被告知狗狗不能再去泳池边了。之前没有人提到过这一点，这和我们前一天听到的和亲身经历的完全矛盾。 一家标榜自己是宠物友好型酒店的酒店，竟然一夜之间就改变了规则，这真的令人失望。原本非常愉快的入住体验，却让我们感到不受欢迎和沮丧。酒店本身还不错，但他们前后矛盾的“宠物友好型”政策让我们非常失望。 原本轻松愉快的入住体验，很快就变成了令人焦虑和失望的噩梦。我理解酒店必须执行相关规定，但这些规定经常毫无预兆地更改，而且沟通方式也十分不专业，这确实令人沮丧。对于宠物主人，我建议在预订前务必仔细核查酒店的最新规定，因为我们的经验表明，这些规定可能会突然变更。 （原文） We stayed here because it was listed as a dog-friendly hotel, but our experience was really confusing. On the first day, we brought our dog to the pool deck—she didn’t go in the water, just relaxed with us—and all the staff were great with her. Everyone, including the front desk, stopped to say hi and play with her. There were no problems at all. Then on the second day, we were suddenly told that she wasn’t allowed on the deck anymore. No one mentioned this before, and it completely contradicted what we were told and experienced the day before. It’s really disappointing for a hotel that advertises itself as pet-friendly to change the rules overnight. We felt unwelcome and frustrated after what started as a really nice stay. The hotel itself was fine, but the mixed messages about their “dog-friendly” policy were a big letdown. What started as a relaxing and enjoyable stay quickly turned stressful and disappointing. While I understand that hotels have to enforce policies, it’s frustrating when those rules seem to change without notice and are communicated in such an unprofessional way. For pet owners, I would recommend double-checking the hotel’s current policies before booking, as our experience showed that they can change suddenly.

（由 Google 翻译）千万别来！！这家酒店极其吵闹，服务糟糕透顶！ 墙壁薄得可怜，隔壁房间的一举一动都听得一清二楚。你还得主动要求打扫房间。 餐厅和酒吧下午1点到4点都关门，所以除了在泳池边，你根本没法吃喝！可是泳池边整天都在施工，电钻声震耳欲聋，根本没法待在那儿！！他们的口头禅就是“抱歉”！！就这么简单！！而且根本不可能跟他们沟通，更别说跟经理说话了！ （原文） A fuir !! Hotel très bruyant avec un service médiocre ! Les cloisons sont très fines, on entend tout ce que le voisin fait. Obligé de demander pour que la chambre soit faite. Le restaurant et le bar sont fermés de 13h à 16h donc impossible de boire ou de manger quoique ce soit sauf autour de la piscine ! Mais là Travaux avec Marteau-piqueur toute la journée autour de la piscine donc impossible d’y rester !! Leur phrase fétiche « sorry about that » !! Facile !! Et surtout aucune autre discussion possible et encore moins avec un responsable !

我和我的家人特地来这里渡过我们的结婚纪念日。价格和服务完全不匹配，价格如此高的五星级酒店 服务应该无可挑剔。前台工作人员没有让我们有welcome的感觉，然后清洁人员第一天晚上完全没有来夜床服务，第二天有很好的清洁工作。第三天的夜床服务糟糕的不得了，很明显有清洁人员拿走了地下的毛巾，仅此而已，什么都没整理，连一条干净的毛巾都没有放，真的是震惊了。我已经开始表示我的失望和不满，我以为他们就是不小心的错误。今天是第四天，早上十点半跟前台说了要清洁房间，结果当我们结束了早餐回到房间十一点半，房间还是没有人来清洁，而今天理应是很值得高兴的节日，我们的五年结婚纪念日，可是我们的心情从一大早就开始毁了，我们打去前台说清洁人员没有来打扫卫生，前台屋企的敷衍着我跟我说清洁人员在忙，忙完后会来我房间清洁。lol 快下午一点才有人来清洁我们的房间。荒谬！ 还有关于早餐的问题，每个人跟我们说的都不一样，第一天check in的时候，上台就跟我们说了我们早餐免费，然后第一天去吃早餐的时候，餐厅的人跟我们说说只能单点，自助餐要加钱，然后我们再去跟前台确认究竟怎么一回事，前台跟我们说，我们的早餐是包括的，无论单点或者自助餐，我们可以点任何我们想要的食物。然后第二天，餐厅人员又跟我们说拿铁要另外付钱Blabla ,第三天再问餐厅的人员又跟我们说，你们的早餐只包括自助餐，单点需要另外付费blabla。就一个早餐问题，到现在四个不同的版本说法。所以到最后退房的时候你不会知道他们会charge你多少，前提是我订房间的时候已经付了早餐的费用。餐厅的员工和前台需要更好的沟通，然后专业的跟客人讲解。我们来这里是来度假，放松心情，可是今天第四天，每天都有新状况发生，尤其我们已经有两个年龄小的小孩，已经很累了，还要因为酒店原因破坏我们的心情，真的好失望！我们还有两天要待在这里，真的是一言难尽。我是不轻易写评论的人，可是这个酒店的价格和服务真的是没办法让我释怀。反正我是在乎我的钱花在哪里，真的一点都不值得让我花那么多钱。不过如果你是亿万富翁不在乎钱的话可以来这里，估计他们的”好服务”仅限于那种级别的人吧。

设计和环境非常好，但房间的空调和布草配置很差最多三星，特别是枕头，真可惜！希望能改善

太棒的体验了！孩子们也很喜欢，交通也很方便！❤️🌹

roof top餐厅扣错费，别人的消费扣到我们房间，管理人员不作为

如果你带宠物,一定要住这个酒店。非常友好.

De super luji

（由 Google 翻译）绝对一流——毫无疑问是南海滩最好的酒店 这些年来，我在南海滩住过不少酒店，这家完全是另一个档次。优雅至极，服务周到无忧。其他地方总有各种奇奇怪怪的规定或令人头疼的后勤安排，而这里一切都无比顺畅——从入住到退房，全程都是纯粹的享受。 酒店本身令人惊艳：现代化的建筑、漂亮的客房、四个超棒的泳池，以及一个宛如世外桃源般的海滨烧烤/提基酒吧区。我们遇到的每一位员工都热情周到，竭尽全力让我们拥有完美的入住体验——说实话，这是我体验过的最棒的待客之道。 餐饮品质堪称一流，却又不失亲切自然。入住期间正好是我的生日，酒店还贴心地准备了蛋糕和一瓶香槟——对于经常旅行、很少见到如此贴心服务的人来说，这样的小小举动意义非凡。 我们原本打算每次来迈阿密都尝试不同的酒店，但这次体验之后，一切都改变了。我们每次都会来这里。如果你还在犹豫——别犹豫了。这就是最佳去处。 （原文） Absolutely exceptional — hands down the best hotel in South Beach I’ve stayed at several hotels in South Beach over the years, and this one is on a completely different level. Total class, zero hassle. Where other places have weird rules or annoying logistics, here everything is just seamless — pure bliss from check-in to check-out. The hotel itself is stunning: modern architecture, beautiful rooms, four incredible pools, and a beachfront BBQ / tiki area that feels like its own little paradise. Every single staff member we interacted with was eager to make our stay amazing — the hospitality was honestly the best I’ve ever experienced. The food and drinks are gourmet-level without being pretentious. It was my birthday during our stay, and they surprised me with a cake and a bottle of champagne — one of those small gestures that just means everything when you travel a lot and hardly see that kind of thoughtfulness anymore. We came in thinking we’d try different hotels each trip to Miami, but after this experience? No chance. We’re absolutely coming back here every time. If you’re on the fence — don’t be. This is the spot

作为IHG的embassador身份，在10.18入住日的前几天就已经打过电话给前台确认了需要提前入住（早上10:00入住，因为是早班机），前台回复说没问题，一定提前准备好我的房间。 结果！！！我现在和我的7个行李一起坐在大堂，已经2个小时了！！！！！！！！都没有做完卫生，不能办理入住。期间催过前台，但毫无作用😤😡💢 害得我只能在喧闹的大堂做完面试！！！！！ 这到底什么意思？？？？？非常生气😤

酒店房间设施不错，自动变色玻璃 遮光效果很好。酒店大堂很大。还有个星巴克。前台服务员可能是太忙了，态度不是很好，主要是都板着脸不见笑容。我定的海景房结果给我们的房间只能看到一点点海 对面就是一个高楼。这里停车是收费的哦，但是服务很好下楼之前打电话报停车卡号 出来时车就停放在大门口了一般每次都会给2刀小费。

很完美，就是早餐种类不算太丰富，如果有亚洲风味更好

1. 酒店停车50 是附近相当高的价格 2. 房间不大 且略暗

住得非常爽气！！！

海景很美

Suoer

（由 Google 翻译）我们在迈阿密海滩悦宜湾广场酒店度过了一段美好的时光，但真正让我们的体验与众不同的是早餐的服务。我们的服务员Jesus简直太棒了！🌟每天早上，他都以灿烂的笑容、友善的态度和卓越的专业素养迎接我们。他总是关注细节，记住我们的喜好，并竭尽全力让我们感到舒适。 早餐美味多样，但Jesus的热情和卓越的服务，让每天的早晨都成为一天最美好的开始。他是这家酒店的瑰宝，值得特别表扬。Jesus，谢谢你，让我们的入住体验如此难忘！ （原文） We had a wonderful stay at Riu Plaza Miami Beach, but what made our experience truly special was the service at breakfast. Our waiter Jesus was absolutely amazing! 🌟 Every morning he welcomed us with a big smile, kindness, and outstanding professionalism. He always paid attention to details, remembered our preferences, and went out of his way to make us feel comfortable. The breakfast was delicious and varied, but it was Jesus’s warm energy and exceptional service that turned every morning into the best start of the day. He is a real gem of this hotel and deserves special recognition. Thank you, Jesus, for making our stay unforgettable!

（由 Google 翻译）时隔七年，我们再次入住迈阿密悦宜湾广场酒店 (Riu Plaza Miami)，因为之前在这家酒店留下了美好的体验。可惜的是，我们认为这些体验和期望并未得到满足，因为酒店的一些方面不仅对我们，也对其他客人造成了负面影响。 首先，电梯状况令人失望，理论上只有三部电梯可用，而且在高峰时段（早餐和晚餐时段）非常拥挤。在我们入住期间，三部电梯中的两部还发生故障，这进一步加剧了我们的沮丧和不满。酒店经理敷衍了事地声称“今天会有人来修这两部电梯”，当然，这并没有发生。退房当天，我们等了20多分钟才等到电梯把行李送到大堂。当然，那天需要把行李搬到房间或大堂退房的客人不止我们一人。电梯不修，反而一直拖延客人入住，这简直太荒唐了。 此外，工作人员几乎不会说让人听不懂的英语，我们认为这对于一家位于美国城市的国际酒店来说，这很正常。这经常导致误解。尤其值得注意的是，两名清洁人员因为我不会说西班牙语而感到不满。此外，有一天晚上，酒店正在播放现场音乐，尽管我们多次挥手示意并提出要求，但服务员却没有为我们服务。 不幸的是，这次糟糕的体验也与酒店的整体形象相符。 关于房间，需要注意的是，它们有些陈旧，隔音效果不佳，因为关门声很响，而且隔着墙都能听到隔壁邻居的声音。考虑到酒店的价格，你对它的标准有所期待——尤其是在Riu酒店——但这家酒店并没有达到这个标准。 我们还从其他Riu酒店了解到，酒店提供晚间娱乐活动。但提供的服务有限；在我入住期间，除了其他服务外，还提供了一次现场音乐表演。 我不想详细谈论酒店的位置，因为它真的很棒，这里只想批评一下酒店的负面体验。 结论：如果您不是特别看重敬业的员工或特别安静的房间，并且想靠近海滩，那么这里是您的理想之选。 （原文） Wir nächtigten nach 7 Jahren wieder im Riu Plaza Miami, da wir damals gute Erfahrungen mit dem Hotel gemacht haben. Leider wurden diese Erfahrungen und Erwartungen unserer Meinung nach nicht erfüllt, da mehrere Aspekte, nicht nur uns, sondern auch anderen Hotelgästen, negativ aufgestoßen sind. Zum einen ist die Fahrstuhlsituation nicht zufriedenstellend, da lediglich nur 3 Fahrstühle theoretisch zur Verfügung stehen würden und während den Stoßzeiten (Frühstück und Abends) völlig überfüllt sind. Während unseres Aufenthaltes fielen auch noch 2 der 3 Fahrstühle aus, was für noch mehr Unmut und Unzufriedenheit sorgte. Die Hotelmanagerin vertröste die Gäste mit der Aussage "heute käme noch jemanden, um die zwei Fahrstühle zu reparieren", was natürlich nicht geschah. Am Abreisetag mussten wir über 20 Minuten auf den Fahrstuhl warten, um unser Gepäck in die Lobby bringen zu können. Natürlich waren wir nicht die einzigen, die an diesem Tag ihr Gepäck entweder hoch ins Zimmer oder in die Lobby zum Check-Out bringen musste. Ein absolutes Unding sich nicht um eine Reparatur der Fahrstühle zu kümmern und stattdessen die Leute zu vertrösten. Des Weiteren spricht das Personal kaum normal verständliches Englisch, was man unserer Meinung nach von einem internationalen Hotel in einer amerikanischen Stadt erwarten müsste. Das führte dazu, dass man oft missverstanden wurde. Besonders hervorzuheben war die Situation zweier Reinigungskräfte, die sich darüber echauffiert haben wieso ich kein Spanisch spreche. Zudem wurden wir auch an einem Abend, als Live Musik gespielt wurde, trotz mehrmaligen Winken und Auffordern von den zuständigen Bedienungen nicht bedient. Auch diese negative Erfahrung passte leider in das Gesamtbild der Anlage. Zu den Zimmern ist zu sagen, dass diese auch etwas in die Jahre gekommen sind und hellhörig sind, da die Türen sehr "knallen" und man die Nachbarn ebenfalls durch die Wände hört. Für den Preis, der verlangt wird, erwartet man einen gewissen Standard -besonders bei Riu Hotels, welcher in dieser Anlage nicht erfüllt wurde. Von anderen Riu Hotels wissen wir auch, dass Abendunterhaltung angeboten wird. Diese wurde nur bedingt angeboten; u.a. wurde während des Aufenthaltes einmal Live Musik angeboten. Über die Lage des Hotels möchte ich nicht näher eingehen, da diese wirklich großartig ist und hier nur die negativen Erfahrungen kritisiert werden sollen. Fazit: Wer keinen besonderen Wert auf engagiertes Personal und nicht besonders ruhevolle Zimmer legt und in unmittelbarer Nähe zum Strand sein will, ist hier bestens aufgehoben.

（由 Google 翻译）这里氛围非常好，非常适合带孩子来。可以欣赏到美丽的海景，遮阳伞和躺椅先到先得。池畔餐厅和酒吧很棒，孩子们尤其喜欢自助餐——价格合理，选择丰富。我们也尝试了自助早餐，味道不错。唯一不足之处是房间可以更干净一些，但总的来说，我们住得很愉快！冰箱坏了，当晚7点左右我们询问是否可以派人来检查，但没人来。第二天早上我们又打电话过去，他们确实派人来了，但冰箱一直没插电。 （原文） The atmosphere here is really nice, and it’s very kid-friendly. Beautiful oceanfront views with umbrellas and chairs available on a first-come, first-served basis. The poolside restaurant and bar were great, and the kids especially enjoyed the buffet — reasonably priced and plenty of options. We also tried the breakfast buffet, which was good. My only note is that the room could have been a little cleaner, but overall, we had a pleasant stay! Fridge didn’t work asked if they could send someone to check that night around 7 pm no one came next morning called again they did send someone the whole time it was just unplugged.

（由 Google 翻译）我和丈夫刚从Riu酒店回来，庆祝了我们结婚20周年纪念日。我们入住的海景房景色美得令人窒息。我们购买了含早餐和住宿的套餐，可以享用美味的自助早餐。酒店的内外装饰都充满了浓郁的海岛风情，我很喜欢。如果满分10分，我会给这家酒店打满分。不过，入住第一天，我们发现一部电梯坏了，而且大堂洗手间散发着难闻的气味。如果这两个问题能解决，这家酒店绝对是一个很棒的选择。下次再来这里，我还会选择这家酒店。 （原文） My husband and I just returned from the Riu, as we just celebrated our 20th year marriage anniversary. The view was breathtaking from our beach front room. We purchased the breakfast and bed package which allowed us to partake in the buffet styled breakfast which was delicious. The inside and outside decor gave island vibes, which I really liked. I would give it a 10 out of 10 rating, however one elevator was broken and the smell coming out of the lobby restroom was horrible, on the first day of arrival. Once these two things are fixed the hotel is a great place to stay. I would return to this hotel when we visit again.

（由 Google 翻译）房间干净、舒适、安静。 员工热情友好。感谢Daniela在我们行李丢失时伸出援手。 感谢Carmen理解我儿子身体不适，并从账单中扣除了他的晚餐费用。 自助餐很棒，选择丰富，品质上乘。 如果您没有车，这里离海滨大道稍远。 （原文） Chambres propres, confortables, et calmes. Accueil souriant et aimable, merci a Daniela de nous avoir aide lors de la perte de nos bagages. Merci a Carmen d avoir compris lorsque mon fils a été souffrant et a déduit son diner de la note. Super buffet avec beaucoup de choix et de qualité Juste un peu éloigné de Ocean drive quand on n a pas de véhicule.

（由 Google 翻译）酒店环境优美，非常干净。员工热情友好、专业高效，而且乐于助人。酒店距离海洋大道不远，海滩也很不错，当然，如果您不想在配备众多躺椅的美丽泳池边放松身心，那就更好了。早餐、晚餐、小吃和鸡尾酒也都很棒。 （原文） The hotel is beautiful and very clean. The staff is super friendly, competent, and helpful. Ocean Drive isn't far away, and the beach is also nice, as long as you don't want to relax by the beautiful pool with its many loungers. The breakfast, dinner, snacks, and cocktails are also excellent.

（由 Google 翻译）这是一家不错的酒店，我最欣赏的是海滩。十月份，由于周围没有高楼大厦，所以阳光会照得很晚。酒店提供遮阳伞和躺椅服务，但需要提早到达才能找到。四天里，我们都在上午9:30左右找到了。 第一天，他们给了我们晚餐15%的折扣，所以我们就接受了。所有菜品都很美味，种类丰富，饮料单独收费。 早餐种类丰富；我们等待的时候没有遇到任何问题。 前台人员很友好。第二天，他们没有整理我们的房间，因为我们下午3点左右就挂了牌子。服务员看到我们离开，但问题仍然没有解决。 （原文） Un lindo hotel donde lo que más rescato es la playa, en Octubre hay sol hasta bien tarde ya que no hay edificios altos alrededor. Hay servicio de sombrilla y Reposera pero hay que llegar temprano o para tener una, en los 4 días pudimos tenerla llegado alrededor de 9:30 am El primer día nos han dando un descuento del 15% en la cena así que lo tomamos, todo muy bien, variado, se cobra aparte la bebida. En cuanto al desayunos, variado, no tuvimos problemas de tener que esperar. El personal de recepción amable. El segundo día no nos hay hecho la habitación porque sacamos el cartel alrededor de 15 pm, la mucama vió que nos fuimos pero así y todo no la han arreglado.

（由 Google 翻译）总体体验非常棒。我和妻子偷偷溜出去玩了三天生日，服务非常出色。奢华的氛围，优越的地理位置，附近有很多景点和活动。步行即可到达所有地方，周围和酒店内都有美味的食物。如果您想在南海滩寻找价格合理的高档酒店，这里就是您的理想之选。服务和员工都是一流的，从门卫到服务员再到客房清洁，都非常出色。A+++ （原文） Excellent overall experience. Wife and I snuck away for a 3 day Bday trip and service was exceptional. Luxury feel and vibe with great location and tons to see and do nearby. Walkable to everything and great food all around and on site too. If you are looking for upscale in South Beach for reasonable rates this is it. Service and staff are top notch and excellent from the doormen to the servers to the housekeeping. A+++

（由 Google 翻译）我总是尽量在有空房的时候入住W酒店，而南海滩的位置一直是我最喜欢的。工作人员太棒了……超级友好、周到，我们入住后发现房间里有个小问题，他们很快就解决了。他们竭尽全力解决问题，真的超出了我们的预期。酒店的位置简直无与伦比，就在我们最喜欢的餐厅旁边，几步之遥就能到达海滩，泳池边有美味的饮品，甚至还有司机服务，方便我们短途出行。特别感谢Rebecca，她确保我们全程都得到了照顾，甚至在我们入住后也一直跟进。强烈推荐。 （原文） I always try to stay at W Hotels when it’s available, and the South Beach location has been my favorite so far. The staff was amazing… super friendly, attentive, and quick to fix a small issue we noticed in our room right after check-in. They went above and beyond to make it right and truly exceeded our expectations. The location couldn’t be better, right by our favorite restaurants, beach access just steps away, great drinks by the pool, and even a driver service for short trips around the area. Big shoutout to Rebecca, who made sure we were taken care of the entire time and even followed up after our stay to check in. Highly recommend.

（由 Google 翻译）迈阿密南海滩宛如一片人间天堂，完美诠释了佛罗里达的活力与魅力！从您踏上柔软洁白的沙滩，感受温暖海风的那一刻起，便会立刻被这里充满活力、色彩斑斓的氛围所感染。碧绿清澈的海水，是游泳、桨板冲浪或在阳光下放松身心的理想之选。 南海滩的独特之处在于其自然美景与文化底蕴的完美融合。海洋大道两旁林立着标志性的装饰艺术风格建筑，棕榈树随风摇曳，还有数不胜数的餐厅、屋顶酒吧和精品店。无论您是想品尝一杯古巴咖啡，体验热闹的夜生活，还是只是悠闲地欣赏来往的人群，在这里，您永远不会感到无聊。 海滩维护良好，总是洋溢着积极向上的氛围——家庭、游客和当地居民都在享受着迈阿密灿烂的阳光。这里的日落美得令人窒息，将天空染成橙色、粉色和金色的绚丽色彩。 （原文） South Beach Miami is truly a slice of paradise that captures the vibrant soul of Florida! From the moment you step onto the soft, white sand and feel the warm ocean breeze, you’re greeted with an atmosphere full of energy, color, and life. The turquoise water is crystal-clear, perfect for swimming, paddleboarding, or just relaxing under the sun. What really makes South Beach special is the combination of natural beauty and cultural flair. Ocean Drive is lined with iconic Art Deco buildings, palm trees swaying in the wind, and endless options for restaurants, rooftop bars, and boutique shops. Whether you’re grabbing a Cuban coffee, exploring the lively nightlife, or simply people-watching, there’s never a dull moment here. The beach is well-maintained and always buzzing with positive vibes — families, tourists, and locals all enjoying the beautiful Miami sunshine. Sunsets here are breathtaking, painting the sky with shades of orange, pink, and gold.

（由 Google 翻译）我在南海滩W酒店度过了一段美好的时光！前台的Natasha非常友好热情，办理入住手续非常便捷。酒店本身装修精美，处处体现着时尚的元素，海滩的景色更是令人叹为观止。我也很喜欢The Grove的早餐；它新鲜美味，是开启美好一天的完美方式。强烈推荐！ （原文） I had a wonderful stay at W Hotel South Beach! Natasha, from the front desk, was incredibly friendly and helpful, which made check-in a breeze. The hotel itself is beautifully decorated, with stylish touches throughout, and the view of the beach is absolutely stunning. I also loved the breakfast at The Grove;it was fresh, delicious, and the perfect way to start the day. Highly recommend!

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我太喜欢这次入住体验了！这家海滨酒店非常漂亮，步行一英里即可到达海洋大道。员工超级热情友好，乐于助人。他们全天免费发放冷冻葡萄和冰沙——真是个贴心的小福利！早上9点的瑜伽课也棒极了。🌴 （原文） ⭐️⭐️⭐️⭐️⭐️ Loved my stay! Beautiful beachfront hotel just a short one-mile walk from Ocean Drive. The staff were super helpful and friendly. They handed out free frozen grapes and smoothies throughout the day — such a fun perk! The 9 a.m. yoga classes were amazing too. 🌴

（由 Google 翻译）南海滩W酒店简直太棒了，而且服务周到！ 我免费升级到了KD的WOW套房（钛金版）。KD人超好，热情周到，专业高效，真的让我的入住体验物超所值！ 酒店的房车也很棒，为我们的入住体验锦上添花。 在海滩上，Justin真是太棒了，帮了我们很多忙。给KD和Justin都升职加薪吧 :-) （原文） The W South Beach was beyond amazing and highly accommodating! I received a complimentary upgrade to the WOW suite by KD (titanium). KD was amazing, sweet, professional, and really made sure my stay was worth every second! The house car was fabulous as well and a lovely addition to our stay. On the beach, Justin was absolutely incredible and helped us out. Give KD and Justin a promotion :-)

（由 Google 翻译）我对这家酒店赞不绝口。这是我们第二次来，我们打算每年都住这里。这里完美地融合了南海滩的体验，让我们感觉仿佛拥有了一次难忘的家庭度假。工作人员对我们四岁孩子的照顾，尤其是Noella和她在泳池边的下午茶，让我们的入住体验更上一层楼。我们凌晨3点遇到了一次噪音问题，第二天早上安保主管亲自打电话给我丈夫道歉。（？！$？）这完全没有必要，但真的让我们感受到了对入住体验的用心。 （原文） Can’t say enough positive things about this property. This is our second year coming back, and we’re thinking it will be a yearly stay. It’s the perfect mix of the South Beach experience and still feeling like we can have a memorable family vacation. The way the staff catered to our four year old, specifically Noella and her afternoon treats by the pool, took our stay to the next level. We had a 3 am noise situation and the head of security personally called my husband to apologize the next morning. (?!$?) Completely unnecessary but truly made it feel like care goes into your stay here.

房间杂音太大声被吵醒无法入睡，凌晨3点酒店给换了房间，休息的非常不好，几乎整个晚上都没怎么睡，酒店也没有给延迟退房补偿，非常不好的入住体验。

上午去的，墙很漂亮，但街区一般

（由 Google 翻译）体验棒极了！服务一流，食物也很美味，虽然只是黎巴嫩餐厅提供的一些小食和早餐！大堂和酒吧都非常漂亮。房间很干净，泳池水温适宜且宽敞。去海滩也很方便。我宁愿多开三个小时的车去丽思卡尔顿南海滩店，也不愿去那不勒斯丽思卡尔顿酒店（范德比尔特海滩店），因为南海滩店的体验和服务都远胜那不勒斯店。 （原文） Fantastic experience! Service was top notch and food, albeit just some small plates and breakfast from the Lebanese restaurant, was very good! Lobby and lobby bar were gorgeous. Rooms were very clean, pool was warm and spacious. Beach access was a breeze. I’d drive the extra 3 hours to go to the Ritz South Beach location over the Ritz Naples (Vanderbilt beach location) because the experience and hospitality beyond surpassed that of the Naples location.

（由 Google 翻译）我和妻子于2025年5月入住南海滩丽思卡尔顿酒店，这次体验无与伦比。作为万豪会员，我对酒店抱有很高的期望，而这家酒店真的超出了我的预期。从我们抵达的那一刻起，酒店的客户服务就一流。工作人员热情周到，让我们感觉自己是尊贵的客人。我们甚至很幸运地获得了客房升级，这真是一个惊喜，大大提升了我们的入住体验。酒店对细节的关注和真诚的款待，都令人赞叹不已。我们强烈推荐这家酒店给所有想在南海滩享受奢华难忘体验的人。 （原文） My wife and I had the pleasure of staying at The Ritz-Carlton South Beach in May 2025, and our experience was nothing short of exceptional. As a Marriott member, I have high expectations, and this hotel truly exceeded them. From the moment we arrived, the customer service was top-notch. The staff was incredibly welcoming and made us feel like valued guests. We were even fortunate enough to receive a room upgrade, which was a fantastic surprise and greatly enhanced our stay. The attention to detail and genuine hospitality we received here were truly outstanding. We highly recommend this hotel for anyone seeking a luxurious and unforgettable experience in South Beach.

（由 Google 翻译）在丽兹酒店度过了美好的时光。特别感谢在正门接待我们的Alain。他非常友善热情。前台的Henry、泳池边的Josh和Kelly、海滩餐厅酒吧的Henry以及海滩边的Amstel也都非常棒。每个人都非常努力和勤奋，确保您拥有美好的旅程。我强烈推荐这家酒店，并且会毫不犹豫地再次入住。 抱歉疏忽！！我已修改评分，以反映我们五星级的入住体验。 （原文） A wonderful stay at the Ritz. Special mention to Alain receiving us at the front entrance. He was so kind and accommodating. Henry at the front desk, Josh and Kelly at the pool, Henry at the beach restaurant bar and Amstel at the beach were also wonderful. Everyone works so hard and diligently to ensure you have a wonderful trip. Would definitely recommend this property and would stay again in a heartbeat. Apologies for the oversight!! I fixed the rating to reflect our 5 star stay.

（由 Google 翻译）强烈推荐！从沙滩椅到免费自行车租赁，再到每日气泡酒，绝对物超所值！ 女士们先生们：办理入住的Adriana服务最棒了！泳池边的Santiago也超级乐于助人！海滩边的Caleb也棒极了！ 餐饮：六道菜的晚餐经济实惠，份量十足（60美元），早餐也很实惠（55美元自助餐）。菜品质量上乘。 （原文） Highly recommend! Definitely get your money worth from the beach chairs to the free bike rental to the daily sparkling wine! Ladies & gentleman: Adriana at check in is the best! Santiago at the pool also super helpful! Caleb on the beach soooo awesome! Food: 6 course dinner was economical with huge portions ($60) breakfast was also economical ($55 buffet) . Great quality offerings

（由 Google 翻译）迈阿密南海滩丽思卡尔顿酒店 (The Ritz-Carlton, South Beach) 满足您对奢华迈阿密度假的一切期望。酒店地理位置优越，紧邻海滩，距离林肯路仅几步之遥，步行即可轻松前往商店、餐厅和南海滩的所有精彩活动。酒店本身令人叹为观止，将经典的装饰艺术风格与现代元素巧妙融合，营造出清新洁净的氛围，同时又不失其独特的魅力。房间精美绝伦，泳池区宁静舒适，海滩上摆放着躺椅和遮阳伞，让您轻松惬意地享受海景。 真正令人赞叹的是酒店的服务。从前台到海滩服务员，再到餐厅员工，每个人都热情友好、乐于助人且专业敬业。入住期间，您会感受到无微不至的关怀。酒店内的食物和饮品也同样美味——尤其如果您喜欢地中海风味和海滨鸡尾酒。这绝对不是最便宜的住宿，但您为获得完整的体验而付出的代价，绝对物有所值。五星好评。 （原文） The Ritz-Carlton, South Beach is everything you want in a luxury Miami getaway. The location is unbeatable—right on the beach and just steps from Lincoln Road, making it easy to walk to shops, restaurants, and all the South Beach action. The property itself is stunning, blending classic Art Deco elegance with modern updates that give it a fresh, clean feel without losing its charm. The rooms are beautiful, the pool area is calm and relaxing, and the beach setup with lounge chairs and umbrellas makes it incredibly easy to just kick back and enjoy the ocean. What really takes it over the top is the service. Everyone from the front desk to the beach attendants and restaurant staff was friendly, helpful, and professional. You feel genuinely cared for the entire time you’re there. The food and drinks across the property are excellent too—especially if you’re into Mediterranean flavors and beachfront cocktails. It’s definitely not the cheapest stay, but you’re paying for a full experience, and in this case, it’s absolutely worth it. Five stars all the way.

（由 Google 翻译）房间不够干净，而且由于湿度高和缺少通风风扇，房间陈旧/散发着霉味。否则我会给五星好评。但考虑到我们额外付费升级了房间，还是有点失望。 服务很棒，泳池边的Paul让我们的旅程更加完美。他非常乐于助人、友善且周到。酒店所有员工，包括前台、代客泊车员和酒吧，都相处得很愉快。 地理位置无可挑剔。整体而言，酒店在私密性和热闹程度之间达到了完美的平衡，而且方便前往泳池和海滩。 （原文） Room was lacking cleanliness and was dated/smell like mold from the high humidity and lack of ventilation fans. Otherwise would have given 5 stars. Disappointed given that we paid extra for an upgraded room to have that experience. Service was fantastic, Paul at the pool made our trip. Super helpful, nice, and attentive. Had great experience with all staff throughout the property including the front desk, valet, and bar. Can’t bet the location. Overall property felt like perfect balance between intimate and busy with easy access to pools and beach.

（由 Google 翻译）在凯迪拉克酒店度过了一段美妙的时光，想特别表扬两位出色的员工，他们竭尽全力为您服务，泳池边的 Angelo 和 Paul 表现突出，服务周到。说实话，所有泳池工作人员都非常棒，非常细心。但是，我想指出前台清空迷你吧收费的问题——请长期入住的客人重新考虑。我们一共住了10晚，无法使用冰箱来最大限度地享受住宿的乐趣和便利（我在世界各地的度假村从未被收取过这方面的费用），而且，如果能免费升级到阳台房，对这家安静酒店的长期住客来说也是一种很好的礼遇。总而言之，感谢您让我们度过了美好的时光。清洁人员非常友好，打扫得很干净。门卫也很棒。泳池周围的氛围很清爽，很有氛围。餐厅和海滩也很棒。谢谢大家！！以后还会再来的。对迈阿密的第一印象非常好。 （原文） Amazing time at the Cadillac hotel, would like to recognise two amazing staff members that go above and beyond for you Angelo and Paul by the Pool who stood out from the rest and provided a great service. In all honesty, all of the pool staff have been fabulous and so attentive. However, for front desk I would like to point out the charge in question to empty the minibar - please reconsider this for long term guests. We were staying for a total of 10 nights and unable to use the fridge to maximise the enjoyment and ease of our stay ( I have never been charged for this in various resorts across the world ), also a free upgrade to a balcony would have been a nice gesture to long standing guests of a quiet hotel. But overall, thank you for a great stay. Maids very friendly and provide a great clean. Doormen amazing too. Ambience around the pool chilled and nice vibe. The restaurant is nice too as well as the beach. Thanks all!! Will be back one day. Great first impression of Miami.

（由 Google 翻译）酒店很漂亮，闻起来很香，但香味有点太浓，进酒店前好几步就能闻到。 在乘邮轮旅行前入住了这家酒店。通过万豪奖励计划获得了一晚免费住宿。房间非常漂亮，淋浴体验非常棒。从阳台可以看到绝佳的海滩景色。这家酒店的外卖选择有限。附近有一些餐厅，步行即可到达。海滩离酒店仅几步之遥。会推荐给其他人，以后即使不乘邮轮旅行，也会来这里。 我们遇到的一个大问题是房间太冷了。我们请维修人员维修了空调，并调整了恒温器，但大约两个小时后，温度又降了。 干净、舒适，床垫很棒，一楼餐厅的早餐也很棒。 （原文） Beautiful hotel and smells great but a little too heavy on fragrance, you can smell it many steps before entering the hotel. Visited this hotel prior to a cruise. Earned a free night under the Marriott rewards program. The room was very nice, best shower ever. Wonderful view of the beach from our balcony. Limited food delivery options at this location. There are restaurants near that you can walk to. Beach is just steps away from the hotel. Would recommend to others and will visit without taking a cruise. The one huge issue we had was that the room was freezing. We had maintenance service the air and adjust the thermostat but about two hours after setting it dropped again. Clean, very comfortable, great mattress and fantastic breakfast at the restaurant on the ground level.

（由 Google 翻译）我上周住在凯迪拉克酒店，原本打算给这次住宿打一星，但多亏了Matthew的优质服务，我给了4星。 我预订了一间海景特大床房，但抵达后，他们给我安排了一间很小的房间，只能看到部分海景，而且可以看到另一栋楼。我通常不会抱怨，但考虑到我要住几天，我对降级感到很不满。我去前台问他们能不能帮我换一间更好的房间。他们确实帮我换了，但仍然比我支付的价格低。 我再次询问是否还有其他空房，他们建议我第二天下午2点再来。我回来后，他们说有一间套房正在打扫，让我一小时后再来。然而，当我下午3点之后再去问他们时，却被告知那间套房已经被别人拿走了——这让我很沮丧。 这时，Matthew做了自我介绍，并好心地提出要帮忙。他竭尽全力帮我找到解决方案，最终帮我换到了更高楼层、能看到海景的房间，这真的让我感觉好多了。 我还想特别感谢所有工作人员在我入住期间的出色表现。从泳池到沙滩，再到沙滩酒吧，他们热情周到的服务令人难忘。我尤其要感谢以下团队成员的奉献精神、积极向上和友好态度，他们的服务让我的入住体验大为改观： Angelo – 泳池区 Jerry – 沙滩布置 Martin – 沙滩酒吧 一些改进建议： **告知客人酒店目前由新的管理层管理，正在进行调整，以便他们了解情况。 **更新网站和第三方列表，明确区分部分海景房和全海景房，避免混淆和失望。 总的来说，我的入住体验非常棒——感谢Matthew在入住后的24小时内提供的出色帮助。 （原文） I stayed at the Cadillac Hotel last week and initially planned to give this stay a 1-star rating, but thanks to Matthew’s excellent service, I’m giving it a 4. I had booked a King Ocean View room, but upon arrival, I was given a small room with only a partial ocean view and a view of another building. I don’t usually complain, but since I was staying for a few days, I wasn’t happy with the downgrade. I went to the front desk to see if they could move me to a better room. They did relocate me, but it still wasn’t quite what I had paid for. I asked again if anything else was available, and they advised me to return the following day at 2:00 PM. When I came back, they mentioned a suite was being cleaned and asked me to return in an hour. However, when I followed up after 3:00 PM, I was told the suite had been given away—which was very frustrating. At this point, Matthew introduced himself and kindly offered to assist. He went above and beyond to find a solution and eventually moved me to a higher-floor room with a proper ocean view, which made all the difference. I also want to take a moment to recognize how exceptional the entire staff was during my stay. From the pool to the beach and the beach bar, their warm and attentive service truly stood out. I’d especially like to acknowledge the following team members for their dedication, positivity, and friendliness, which made such a difference in my experience: Angelo – Pool area Jerry – Beach setup Martin – Beach bar A few recommendations for improvement: **Inform guests that the hotel is under new management and currently undergoing adjustments, so they know what to expect. **Update the website and third-party listings to clearly distinguish between partial ocean view and full ocean view rooms to avoid confusion and disappointment. Overall, my stay turned out great—thanks to Matthew’s exceptional help after the first 24 hours.

（由 Google 翻译）作为万豪旗下的傲途格精选酒店，我对凯迪拉克酒店的期望远高于此。我之前在全球各地都住过傲途格精选酒店，但说实话，这次体验让我很失望。首先是房间分配错误，而且前一位客人退房后房间也没有打扫干净（床铺没铺好，浴室里的毛巾散落在地上，没有水）。我多次要求更换房间，并多次致电酒店管理层和前台，才最终解决问题。 酒店方面表示会免除度假费作为补偿，但最终账单上的费用并没有减少——典型的混乱。 我预订的是高级海景房，期待的是海景房，结果却被安排到了部分海景房（无论是最初预订还是后来入住，都是如此）。 入住当天是工作日，酒店里只有一些商务人士，客人不多，但整体服务仍然非常一般——真不敢想象旺季时会是什么样子。 （原文） For an autograph collection from Marriott I was expecting much better from Cadillac, after staying at multiple autographs around the world, honestly speaking I was disappointed. Started with a wrong room allocation which was not cleaned after previous guest left(bed not set, towels on floor in bathroom, no water for guests) which was changed eventually after multiple requests and phone calls with management and going to front desk to get it resolved. Was told for this inconvenience will be waving off resort fee and eventually nothing was removed from final bill estimate- classic mix up. I basically booked a premium ocean front view and was expecting oceanfront room, rather was given partial view (both initial and latter). It was basically weekday booking with mere corporates roaming around with not so much rush of guests, still the overall service was very average- can’t imagine how would it look when it gets busier.

（由 Google 翻译）设施非常干净，地理位置优越，食物很棒，所有员工都非常热情友好。他们都说在这里工作很开心。物业总监Matthew非常棒，对自己的工作和职责了如指掌。如果你在前台碰到Jessa，那你也太幸运了，她非常热情好客，乐于助人。多亏了他们，我们度过了一段非常美好的时光。我们一定会和朋友家人再来。 （原文） Really clean facility, great location, food is great and all the staff workers are very accommodating and friendly. They all say they’re happy working here. Property Director Matthew is awesome and really knowledgeable of his job and duties. Would be your lucky day too, if you bump with Jessa in the front desk, she’s really welcoming and helpful. We really had a truly wonderful experience because of them. We will definitely come back with friends and family.

（由 Google 翻译）如果您正在寻找一家海滨酒店，那么这家绝对是您的不二之选。地理位置绝佳，步行即可轻松抵达海滩，泳池设施一流，酒吧氛围轻松愉快，员工服务更是无可挑剔。如果您在泳池边，不妨找塞巴斯蒂安，他热情周到、个性十足，定会让您的入住体验更加完美。如果您想品尝一杯创意鸡尾酒，那就去找伊斯梅尔吧，他可是调酒大师。入住这里，您一定会爱上它。我已经迫不及待地想要再次入住了。 （原文） If you are looking for a hotel on the beach this is the one to stay in. The location is amazing. The beach has easy access, the pools are great, the bar is fun and the staff is amazing. If you are at the pool ask for Sebastian he will elevate your stay with his fabulous personality and attentiveness. Need a creative cocktail see Ismail he is a cocktail master. Stay here you will love it. I can’t wait to come back.

（由 Google 翻译）在邮轮旅行前在这里住了一晚。我和朋友到达的时间不一样，所以我乘坐了酒店提供的24小时免费班车去机场接她，然后再回酒店。 房间宽敞，WiFi信号不错。房间非常干净整洁。大理石浴室也很宽敞，淋浴设施很棒！员工超级友好，尤其是负责机场班车的那位男士。而且，随时都可以免费获得瓶装水！下次肯定还会选择这家酒店！ （原文） Stayed here overnight before a cruise. Friend and I arrived at separate times so I used the complimentary shuttle that's available 24/7 to meet her there before we went back to the hotel. The room is spacious with decent WiFi. Very clean and tidy room. The marble bathroom was spacious as well with a great shower! Staff are super friendly especially the man working the airport shuttle. Also there's complimentary bottled water whenever asked! Would definitely stay back here again!

（由 Google 翻译）我在迈阿密EB酒店的入住体验非常棒。所有员工都非常友善，尽心尽力，确保我们的住宿体验超出预期。套房的品质和安静程度也令人赞叹！办理入住时，我的预订出现了一些问题，但Aurelio以专业的态度和友善的举止妥善处理了此事。他迅速解决了问题，并确保我入住的房间超出了我的预期——这在漫长的一天后尤其令人感激。强烈推荐！ （原文） I had such a great experience at EB Hotels Miami. All of the staff members were incredibly kind and truly went above and beyond to make sure our stay was even better than we expected. Quality quiet suites as well! When I checked in, there was an issue with my reservation, but Aurelio handled it with such professionalism and kindness. He resolved the issue quickly and ensured that the room I received exceeded my expectations—especially appreciated after a long day. Highly recommend!

（由 Google 翻译）我在迈阿密的IBI酒店度过了一段美好的时光！特别要感谢Aurelio，他非常友好热情，尽心尽力满足我的所有需求——服务真是无可挑剔。 房间漂亮、干净、豪华，配备了最先进的科技设备。床尤其值得一提——极其舒适，可能是整个城市最好的床，甚至可以通过遥控器调节气压来控制床垫的软硬度。绝对是享受一夜酣眠的完美之选！ 餐厅也很棒，菜品种类丰富，分量十足，品质上乘。所有员工都非常友好热情，营造出温馨舒适的氛围。 健身中心现代化、设施齐全、一尘不染。酒店位置优越，靠近机场——无论是作为度假的起点，还是在登机前休憩，都是理想之选。 （原文） I had a fantastic stay at the IBI Hotel in Miami! I especially want to mention Aurelio, who was incredibly friendly and went above and beyond to make everything possible – truly outstanding service. The rooms are beautiful, clean, luxurious, and equipped with state-of-the-art technology. The beds deserve a special mention – they are extremely comfortable, probably the best in the entire city, and even allow you to adjust the mattress firmness by air pressure using a remote control. Absolutely perfect for a restful night’s sleep! The restaurant is excellent, offering a great menu selection, generous portions, and high-quality dishes. The entire staff is extremely friendly and attentive, creating a very pleasant and welcoming atmosphere. The fitness center is modern, well-equipped, and spotless. The location near the airport is ideal – perfect as a starting point for your vacation or before your flight.

（由 Google 翻译）很棒的酒店，提供机场接送服务。酒店设施现代化，尤其是淋浴间……非常棒，不过要先在淋浴间外打开水龙头。6个喷头淋浴效果真的很好。泳池很棒，氛围也很棒。员工卢西亚诺非常乐于助人，客户服务也非常好，两周后我会再来住一晚。 两周后我又入住了一次，所有员工的服务都堪称一流。酒店令人印象深刻，设施也是五星级的。离机场很近，乘坐班车不到10分钟即可到达。下次再来迈阿密，这家酒店绝对是我的首选。 （原文） Great hotel there's a shuttle pick up from the airport. Hotel has modern facilities, especially the shower room...fantastic but turn taps on first outside of the shower room. 6 shower jets really did the work. Great pool and lovely ambience. Staff member Luciano was a great help, customer service was really good, will be back in 2 weeks for a nights stay Stayed again 2 weeks later and the customer service was A class by all staff team. The hotel is impressive and the facilities 5 star. Very close to the airport and the shuttle takes less than 10 mins. When in Miami again, this will be the hotel of choice.

（由 Google 翻译）我们在迈阿密EB酒店的住宿体验非常棒，这绝对是我们入住过的最棒的酒店之一。从我们抵达的那一刻起，酒店员工就热情友好，让我们宾至如归。 酒店现代时尚，维护得也非常好。我们的房间宽敞明亮，一尘不染，设计精美。床铺极其舒适，让我们睡了个好觉。浴室设施齐全，配备多个淋浴喷头，这真是一大亮点。 从服务到舒适度和氛围，我们的入住体验堪称完美。我们强烈推荐迈阿密EB酒店，并且非常乐意再次入住。 （原文） We had a fantastic stay at EB Hotel Miami, truly one of the best accommodations we have experienced in Miami. From the moment we arrived, the staff was incredibly friendly and welcoming, making us feel right at home. The hotel is modern, stylish, and very well maintained. Our room was spacious, spotless, and beautifully designed. The bed was extremely comfortable, ensuring a great night’s sleep. The bathroom was outstanding, fully equipped and featuring a shower with multiple showerheads, which was a real highlight. Everything about our stay was perfect, from the service to the comfort and atmosphere. We can definitely recommend EB Hotel Miami and would gladly stay here again.

（由 Google 翻译）酒店非常棒。前台服务一流，尤其是Alvaro，他的热情和专业帮我解决了临时预订的问题，充分体现了酒店的品质。酒吧服务也无可挑剔。房间更是无可挑剔，营造出精致奢华的氛围。 （原文） Excelente hotel. La calidad se aprecia desde el buen servicio en el front desk en especial a Alvaro por su calidad humana y nivel profesional en resolver mi reserva de última hora. El servicio del bar excelente también. La habitación tiene un 10. Se disfruta un atmósfera exquisita de calidad y lujo.

（由 Google 翻译）最近去佛罗里达群岛玩了一趟之后，我们在迈阿密国际机场的EB酒店住了两晚……酒店和房间都很漂亮，是“欧式”建筑风格……酒店的名字也由此而来。房间 宽敞舒适……酒吧区晚上很热闹。我们住的是特大床套房！酒店整体服务都不错……除了前台，包括员工和经理。 我提前购买了广告宣传的“浪漫套餐”，包括香槟、玫瑰和巧克力草莓，并承诺会在房间里提供。结果到了之后，房间里什么都没有。我去找了当晚的经理，他们说第二天会解决。第二天，我又去前台确认当天就能解决。晚上我们回到房间，花送来了，但是香槟和巧克力却不见了。 晚上我又去了前台，他们也对事情仍然没有解决感到困惑。我亲自去酒吧取了那瓶起泡酒和酒杯，巧克力原本应该送到房间。几个小时后巧克力还没送到，我又一次回到前台，被告知厨房已经关门，所以当晚没有巧克力了。第二天早上我们退房时，仍然没有收到全部的巧克力。前台经理答应会给我打电话，但一直没有打来。真是糟糕透了！很明显，酒店经理只是把事情推给别人，根本不关心客人的问题并努力解决。非常失望……我们不会再来了！不推荐迈阿密东湾酒店！ （原文） We overnighted for a couple of nights at the EB at Miami Int’l Airport after a recent trip to the Keys…. The hotel and room are nice, “European-styled” architecture… hence the name. Room was spacious and very comfortable… bar area lively in the evening. We had a King Suite! Service generally good throughout the hotel …. EXCEPT the front desk, both staff and managers. I advance, I purchased as advertised “romance package” upon arrival, sparkling wine, roses and chocolate-dipped strawberries to be in the room. Upon arrival, nothing in room. I visited with the evening manager, and all would be fixed the following day. On Day 2, I stopped by the front desk to confirm all would be fixed that day. When we returned in the evening, the flowers showed up, but no bubbles or chocolates. I re-visited the front desk again the evening, and they were bewildered that things still weren’t right. I went to the bar myself the retrieve the bottle of sparkling and glasses, the chocolates were to be delivered to the room. When the chocolates did not arrive after a couple of hours, I returned to the front desk yet again, to be told the kitchen was closed, so no chocolates that night. We checked out the next morning, having never received the full package. I was promised a call by the front desk manager, which never came. Total fiasco! Clearly, hotel managers are delegating responsibility for getting things done, not taking ownership interest in guests issues to solve them. Very disappointing … we won’t be back! Do not recommend EB Miami!

（由 Google 翻译）⭐⭐⭐⭐⭐ 在迈阿密最具标志性的酒店之一，享受极致早午餐体验！ 我有幸在SETAI酒店享用了一顿早午餐，从始至终都令人赞叹不已。菜品品质卓越——每道菜都采用顶级食材烹制，细节之处更是精益求精。菜品种类丰富，从经典的美式早午餐到国际美食，应有尽有，更别提令人爱不释手的甜点台了！ 服务无可挑剔。员工细心友好，总是能提前满足您的需求，却又不会打扰到您。餐厅环境优雅而轻松，拥有绝佳的视野和营造氛围的完美音乐。 这里也是庆祝生日的完美场所——他们深谙如何让特别的时刻成为难忘的回忆！🎉🥂 如果您正在寻找迈阿密最棒的早午餐，这里就是您的不二之选。强烈推荐。 （原文） ⭐⭐⭐⭐⭐ The Ultimate Brunch Experience in One of Miami’s Most Iconic Hotels! I had the pleasure of enjoying brunch at the SETAI Hotel, and it was truly exceptional from start to finish. The food quality is outstanding — every dish is prepared with top-notch ingredients and incredible attention to detail. The variety is impressive, offering everything from classic American brunch favorites to gourmet international selections, not to mention a dessert station that could make anyone fall in love! The service is absolutely impeccable. The staff is attentive, friendly, and always one step ahead of your needs without ever being intrusive. The setting is elegant yet relaxed, with a stunning view and the perfect music to set the mood. It’s also the perfect place to celebrate a birthday — they really know how to make special moments unforgettable! 🎉🥂 If you’re looking for the best brunch in Miami, this is the one. Highly recommended.

（由 Google 翻译）如果你在迈阿密外出就餐，The Setai 绝对值得一去！ 昨晚我们去了迈阿密的 The Setai，说实话，这是我们吃过最棒的晚餐之一。我们一行十人，从进门的那一刻起，服务就无可挑剔。调酒师调制的饮品令人惊艳，他非常友好，餐厅氛围也很棒。 我们落座后，他们告诉我们用餐时间是两小时，但整个用餐过程节奏把握得恰到好处，丝毫没有催促的感觉。从开胃菜到主菜，每道菜都堪称完美。当我们提到是朋友的生日时，他们还贴心地准备了蛋糕，真是太贴心了。 即使我们用餐时间超过了两小时，他们也处理得非常得体。而且餐厅的氛围？简直棒极了！餐厅两侧都有精彩的表演，有点像太阳马戏团，音乐也十分动听，整体氛围优雅迷人。总之，这是一个美妙的夜晚。非常成功！强烈推荐！ #迈阿密美食 #塞泰酒店 #迈阿密餐厅 #迈阿密夜生活 #美食旅行 #与朋友共进晚餐 #迈阿密氛围 #迈阿密必尝 （原文） If You’re Going Out in Miami, The Setai Is 100% Worth It We went to The Setai in Miami last night and honestly had one of the best dinner experiences ever. We were a group of 10, and from the moment we arrived the service was outstanding. The bartender made amazing drinks, super friendly, great vibe. When we sat down, they told us we had a 2-hour window, but the whole service was perfectly timed and never felt rushed. Food was exceptional from appetizers to mains, and when we mentioned it was our friends’ birthday, they surprised us with a cake. Such a classy touch. Even when we went a bit over the 2 hours, they handled it really respectfully. Plus the ambiance? Insane. Shows on both sides, kind of like Cirque du Soleil, amazing music, super elegant atmosphere. Overall just a magical night. Huge hit. Highly recommend. #MiamiEats #TheSetai #MiamiRestaurants #MiamiNightlife #FoodieTravel #DinnerWithFriends #MiamiVibes #MustTryMiami

（由 Google 翻译）Setai酒店的早午餐堪称非凡体验——优雅格调、精致美味与无可挑剔的服务完美融合，树立了迈阿密海滩早午餐的标杆。从您踏入酒店的那一刻起，便会被宁静雅致的氛围所环绕，每一个细节都经过精心雕琢。 这里的美食之旅无与伦比。每一道菜肴都精心烹制，甄选世界顶级食材，融合全球灵感——从新鲜海鲜和寿司，到完美切割的肉类和令人垂涎的甜点，每一口都体现着幕后团队的匠心与热情。 特别值得一提的是Nakach先生和Lina，他们的存在和热情好客提升了整个用餐体验。Nakach先生对细节的关注、热情友好的个性和对卓越的不懈追求，让宾客倍感尊贵；Lina女士的优雅和专业，则确保了一切流畅无阻。当然，还有Bunga，她活力四射的笑容点亮了整个空间，为早午餐增添了一抹魅力，使其不仅奢华，更令人倍感温馨。 Setai的早午餐不仅仅是一顿饭——它是一场味觉、格调和人情味的盛宴。如果您想在迈阿密体验一次难忘的用餐经历，这里就是您的不二之选。 （原文） The Setai brunch is truly an extraordinary experience — a blend of elegance, exquisite flavors, and impeccable service that sets the standard in Miami Beach. From the moment you arrive, you’re enveloped in an atmosphere of calm sophistication, where every detail feels perfectly curated. The culinary journey is second to none. Each dish is beautifully prepared, showcasing world-class ingredients and global inspiration — from fresh seafood and sushi to perfectly carved meats and irresistible desserts. Every bite reflects the artistry and passion of the team behind it. A special mention must go to Mr. Nakach, and Lina whose presence and hospitality elevate the entire experience. His attention to detail, warm personality, and dedication to excellence make guests feel genuinely valued , they magic with her grace and professionalism, ensuring everything flows effortlessly. And of course, Bunga, whose energy and smile brighten the room, brings a touch of charm that makes the brunch not just luxurious, but truly welcoming. The Setai brunch isn’t simply a meal — it’s a celebration of taste, style, and human warmth. If you’re looking for an unforgettable dining experience in Miami, this is the place to be.

（由 Google 翻译）我在这里待了一会儿，这个地方真的让我印象深刻。氛围超级放松，服务也恰到好处，不会过分殷勤。价格确实有点高，但如果你想犒劳一下自己，这里的体验和氛围绝对物有所值。 （原文） I spent some time here and the place really impressed me. The vibe is super calm and the service feels on point without being too much. Prices are high, yeah, but the experience and the atmosphere make it worth it if you’re looking to treat yourself.

（由 Google 翻译）Setai 是海滨瑰宝，为您带来难忘的体验。工作人员热情周到，真心实意地致力于让每一刻都与众不同。食物精致美味，每一道菜都精雕细琢。三个泳池也令人赞叹。环境优美，精彩的现场表演更是提升了氛围，为夜晚增添了一抹魔幻色彩。南海滩真正的奢华度假胜地——我们迫不及待地想再次光临！ （原文） The Setai is an oceanfront gem that delivers an unforgettable experience. The staff is absolutely amazing—warm, attentive, and genuinely committed to making every moment special. The food is exquisite, with every dish crafted to perfection. The three pools are amazing. The setting is stunning, and the atmosphere is elevated even further by the incredible live show, which adds a magical touch to the evening. A true luxury escape in South Beach - we can’t wait to return!

（由 Google 翻译）即使您不打算过夜，迈阿密海滩 The Setai 餐厅本身也是一处目的地——一个将建筑、美食和氛围完美融合的优雅世外桃源。 Ocean Grill 餐厅供应阳光明媚的海滨午餐，Jaya 餐厅则提供夜间用餐和现场娱乐表演，两家餐厅提供世界一流的美食体验，捕捉迈阿密奢华的精髓。 两家餐厅都秉承 The Setai 的特色：无可挑剔的服务、精致的氛围，以及那种静谧而自信的精致，让每一刻都仿佛经过精心安排。 无论您是在附近参加会议、在其他地方住宿，还是只是探索南海滩，都值得计划一次造访。请尽早预订——这两家餐厅都备受欢迎，这是有原因的。 海洋、艺术和美味的完美融合——这就是 The Setai 的体验。（Michelle） （原文） Even if you’re not staying overnight, The Setai, Miami Beach is a destination in itself — an elegant escape that blends architecture, gastronomy, and atmosphere seamlessly. Between Ocean Grill for sunlit seaside lunches and Jaya for nighttime dining and live entertainment, this property offers two world-class culinary experiences that capture the essence of Miami luxury. Both restaurants share what The Setai is known for: impeccable service, refined ambiance, and that quiet, confident sophistication that makes every moment feel curated. Whether you’re attending meetings nearby, staying elsewhere, or just exploring South Beach, it’s worth planning a visit here. Make reservations early — both restaurants are highly sought-after for good reason. A perfect blend of ocean, artistry, and taste — that’s The Setai experience. ( Michelle )

（由 Google 翻译）经过一天漫长的旅行，抵达酒店后，我们奉上清爽的招牌饮品和冷毛巾，为在这家华丽酒店的精彩住宿体验奠定了基调。 Setai 酒店将奢华的精致与便捷的交通融为一体。从宽敞、设备齐全的别墅，俯瞰三个纯净的泳池和郁郁葱葱的景观，距离海滩仅几步之遥，到 Jaya 的美食、精彩的表演，以及专业工作人员悉心满足我们所有的需求，我们的假期堪称完美！ 我们期待很快再次光临！特别感谢 Jeffrey 先生、Britta 女士、Paulo、Jennifer、Deniz、Jose、Alexandra、Irene、Naomi 和 Anthony。 （原文） Greeted with a refreshing signature beverage and cold towel upon arrival after a long day of travel, set the tone for what was an amazing stay at this gorgeous property. The Setai Hotel blends luxurious sophistication with practical accessibility. From the spacious, well-appointed villa overlooking 3 pristine pools and lush landscapes, steps away from the beach, to the gastronomy, exciting show at Jaya, and professional staff that graciously handled all of our wants and needs, our vacation was Esquisite! We look forward to returning soon! Special thank you to Mr. Jeffrey, Ms. Britta, Paulo, Jennifer, Deniz, Jose, Alexandra, Irene, Naomi, and Anthony.

（由 Google 翻译）我买了一张度假村通行证，可以和两个朋友在泳池边玩耍。这是我第一次用度假村通行证来到迈阿密的这家酒店，不得不说，那真是一段美妙的时光。那里人不多，音乐很棒，服务也很棒，食物也很棒。在那些挤满了人的大酒店里，这家酒店有点拥挤。最好去人少的地方，这样会更愉快，玩得更开心。我们待的时间比我预想的要长得多，感觉就像在自己的私人泳池区一样。每个人都很热情友好，很放松，只想让我们好好享受这个周日下午。 （原文） I got a Resort pass to come hang out at the pool with my two friends and it was the first time using Resort pass and coming to this hotel in Miami and I have to say it was such an amazing time. It wasn’t crowded. They had great music. Great service great food. It’s a little jam amongst all the bigger hotels that are packed with people. It’s better to come somewhere with less people so it’s much more enjoyable and you have a great time. We stayed far longer than I ever expected, and I felt like I was in my own private pool area. Everybody was accommodating, relaxed, and just wanted us to enjoy our Sunday afternoon.

（由 Google 翻译）我经常去萨沃伊酒店的泳池，很喜欢那里的调酒师和工作人员——他们一直都很棒。但是，食物的品质真的下降了很多。我昨天点了三道菜，结果都很令人失望。泳池很棒，但厨房确实需要改进。 （原文） I use the Savoy pool often and love the bartender and staff — they’re always great. However, the food has really declined. I ordered three items yesterday and all were disappointing. The pool is wonderful, but the kitchen definitely needs improvement

（由 Google 翻译）我最喜欢的南海滩酒店。我住过该地区的多家酒店和度假村，但我认为萨沃伊酒店 (Savoy) 的体验最佳。房间宽敞舒适，酒店散发着迈阿密历史悠久的装饰艺术气息。两个泳池都很漂亮，私人海滩通道也是一大亮点。感谢 Marco 和他的团队，让我们最近的迈阿密之旅完美无缺。这是我第二次入住萨沃伊酒店，而且绝不会是最后一次！ （原文） My favorite hotel on South Beach. I’ve stayed at a number of hotels and resorts in the area, and I think the Savoy offers the best experience. The rooms are spacious and comfortable, and the hotel has that historic Miami Art Deco feel. The two pools are beautiful, and the private beach access is a huge selling point. Thanks to Marco and the team for making our most recent trip to Miami perfect. This was my second time staying at the Savoy, and it won’t be my last!

（由 Google 翻译）我们在萨沃伊酒店住了四天，度过了非常美好的时光。在众多摩天大楼中，萨沃伊酒店以其复古奢华的风格脱颖而出。泳池酒吧的David人非常好，对客人照顾周到。感谢你们让我们度过了一段美好的时光！ （原文） We have spent 4 days at the Savoy and we had an incredible time. Among the many skyscrapers, the Savoy really stands out as old school luxury. David by the pool bar is a fantastic guy and really takes care of his guests. Thank you for a great time!

（由 Google 翻译）我和丈夫最近在萨沃伊酒店及海滩俱乐部的住宿体验非常愉快！我们在这里度过了三天两夜的蜜月，从抵达的那一刻起，一切都完美无缺。 非常感谢Marco为我们准备了一间漂亮的房间，还送了贴心的小礼物来祝贺我们的蜜月。我们抵达时，一切都已准备就绪——我们甚至无需提出任何要求！一切都布置得非常周到，我们对此深表感谢。 我们住在二楼，虽然睡觉时能听到楼上的脚步声，但这并不是什么大问题。总的来说，我们的体验非常棒——房间温馨舒适，氛围浪漫，工作人员热情好客。 感谢萨沃伊团队让我们的蜜月如此特别。我们期待未来再次光临！ （原文） My husband and I are so happy with our recent stay at The Savoy Hotel & Beach Club! We spent 3 days and 2 nights to celebrate our honeymoon, and everything was perfect from the moment we arrived. A big thank you to Marco for giving us a beautiful room and a thoughtful token to congratulate us on our honeymoon. Everything was already well prepared upon our arrival—we didn’t even have to request anything! It was all set up with care and attention, which we truly appreciated. We stayed on the 2nd floor, and although we could hear some footsteps from the upper floor during sleeping hours, it wasn’t a major issue. Overall, our experience was wonderful—the room was cozy, the ambiance was romantic, and the staff was warm and welcoming. Thank you to the whole Savoy team for making our honeymoon so special. We’d love to come back again in the future!

（由 Google 翻译）这家酒店历史悠久，曾是迈阿密海滩一家真正优秀的海滩酒店。房间宽敞，装修精美，酒店位于海滨大道，交通便利，步行即可轻松抵达装饰艺术风格的酒店。 可惜的是，酒店年久失修，翻修工程也只完成了一部分。2017年的飓风伊尔玛对酒店造成了尤为严重的负面影响。酒店当时遭受重创，此后仅部分重新开放。酒店街道左侧的大部分区域从那时起就一直关闭，感觉就像酒店场地上一个被遗弃的地方。位于街道右侧的餐厅也已关闭，酒店正在努力利用池畔餐厅来弥补损失。 总而言之，这看起来非常令人沮丧，尤其是考虑到酒店的现状，价格实在是太高了！除了房费之外，还要支付45美元的度假费（含税），才能使用所谓的“酒店设施”和酒店Wi-Fi，这真是太离谱了。 （原文） Das Hotel hat eine lange Historie und war sicher mal ein ganz ausgezeichnetes Strandhotel in Miami Beach. Die Zimmer sind groß und schön eingerichtet, die Lage des Hotels gut am Ocean Drive gelegen mit kurzen Wegen zum den Art Deco Hotels. Leider ist das Hotel in die Jahre gekommen und Renovationen wurden nur teilweise durchgeführt. Ganz besonders großen negativen Einfluss hatte der Hurrikane Irma im Jahr 2017. Das Hotel wurde damals schwer getroffen und hat seither nur auf Sparflamme wieder eröffnet. Der von der Straße linke, größerer Hotelteil ist seither geschlossen und wirkt wie ein Lost Place auf dem Hotelanwesen. Das Restaurant war im von der Straße rechten Hotelteil gewesen, wurde ebenfalls geschlossen und man versucht sich mit der Poolgastronomie zu behelfen. Es wirkt alles in allem sehr traurig und vor allem in Anbetracht des Zustandes völlig überteuert! Was tatsächlich eine Frechheit ist, dass man bei den Zimmerpreisen zusätzlich eine Ressortgebühr von 45$ plus Steuer zahlen muss damit man die „Hotelanlage“ und das Hotel-WLAN nutzen darf.

（由 Google 翻译）我们参加了萨沃伊酒店举办的一个活动，所以无法评价客房，但酒店场地令人惊艳，地理位置也绝佳——就在海滩边。员工们也非常热情友好。我们迫不及待地想再次入住这家酒店。 （原文） We attended an event at the Savoy, so I can’t speak for the rooms, but the venue is stunning and the location is terrific— right on the beach. Staff were also extremely welcoming and helpful. We can’t wait to come back and stay at the hotel.

（由 Google 翻译）真是个神奇的地方。请不要看那些装修前的评论。确实，它需要翻新，而且它确实没有让我们失望。我们第一次来这里是为了庆祝周年纪念日，工作人员竭尽全力确保我们感到特别。我丈夫在我们入住前和欧文协调了房间的装修，装修得天衣无缝，非常漂亮。那天晚上空调出了点问题，但工作人员非常抱歉，并给了我们一个免费的晚上，以便以后使用。几周后，我们来这里庆祝我丈夫的生日，他们给了我们一个惊喜，准备了一个超大的套房！！！所有工作人员都非常友善，注重细节。谢谢费尔南多、杰米和安德森！！！我们回来的时候，他们甚至还记得我们。他们很用心。酒店的景色、植物、餐厅、游泳池、自行车、迎宾饮料等等，都独具特色。这家中世纪现代风格的椰林瑰宝绝对值得一住，您应该尽快预订。下次庆祝时一定会再来。 （原文） Truly such a magical place. Please don’t read the old reviews prior to the renovation. It’s true, it needed a revamp, and boy did it not disappoint. We first came for our anniversary weekend and the staff went out of there way to make sure we felt special. My husband coordinated room decoration with Owen prior to our visit which was seamless and came out beautiful. There was an issue with the a/c that night, but the staff was so apologetic and gave us another free night to use in the future. We came a few weeks later to celebrate my husbands birthday and they surprised us with a huge suite!!! The staff are all extremely amiable and pay attention to the details. Thank you Fernando, Jaime, & Anderson!!! They even remembered us when we came back. They care about what they do. The views, flora, restaurants, pool, bikes, welcome drink, etc is all so unique to this hotel. This mid century modern coconut grove gem is an absolute treat and you need to book your stay asap. Will definitely be coming back for our next celebration.

（由 Google 翻译）我和丈夫今年2021年1月初在这里住过，我们想好好享受一下，但没能如愿。 首先，房间不干净，我们入住前也没有打扫干净。 其次，泳池平台和泳池区域看起来好像好几个星期没打扫了。泳池里漂浮着东西，池底也有污渍。 最后，我们的马桶管道出了问题。第二次堵塞时，他们很快就来维修了。 不过，酒店位置很好，尤其是绿化很好。酒店很大，房间也很大。 工作人员很细心友好。 希望酒店翻新后能保持干净整洁。 （原文） My husband and I stayed here earlier this year January 2021 and we wanted to enjoy it but couldn't. Firstly the room wasn't clean and things weren't dusted prior to us coming in.. Secondly the pool deck and area looked like it hadn't been clean in weeks. Things floating in the pool, there was a stain on the pool floor as well. Lastly, our toilet had plumbing issues. They came fairly quickly when it clogged a second time. But the location is beautiful especially with the greenery. It is a big hotel and room reflecting that as well. The staff were attentive and friendly. I hope the renovations comes with cleanliness for this hotel.

（由 Google 翻译）这家酒店是椰林区比较不错的酒店之一（之前在该地区住过几家酒店）。它拥有迈阿密的魅力，拥有美丽葱郁的室内花园/景观。缺点是酒店的走廊通向露天庭院，因此没有温度调节。幸运的是，我入住期间气温在70华氏度（约21摄氏度）左右，所以除了第一天比较潮湿之外，这在我的入住期间没有造成任何问题。不过，这并没有影响房间的温度，因为酒店的制冷系统让房间保持凉爽舒适。这家酒店仅有的另外两个缺点是走廊的硬质瓷砖地板——所以每当行李车、滚动的​​行李箱或清洁车经过时，房间内都能听到声音（这在早晚时段可能会造成干扰）；以及房间的水泥地板——当邻座客人移动桌椅或露台椅，以及楼上笨重的行人走过时，你都能听到。这就是我扣一星的原因。 酒店提供了很多贴心的服务，比如床头柜上的书籍（我居然开始读其中一本了），迷你吧里琳琅满目的好东西，以及每晚客房送冰服务。床超级舒服，整个酒店和房间都非常干净。另外，还要特别感谢酒店的员工，他们总是面带微笑地迎接我们，前台的女士甚至特意把蒸汽熨斗送到我的房间。酒店位置超级便利，步行即可到达许多餐厅、购物中心、咖啡馆，甚至还有一个大型公园。我强烈推荐这家酒店，下次来这里还会住在这里。 （原文） This hotel is one of the nicer ones in Coconut Grove (after staying at several others in the area). It has a Miami charm to it with beautiful, lush interior gardens/landscaping. The drawback from this is that the hotel hallways are open to these courtyards that are open air and therefore not climate controlled. Luckily, the temperature during my visit was in the 70's, so this wasn't an issue during my stay, expect on the first day with it being humid. This, however, does not affected the temperature in the rooms, as the cooling system kept it nice and cool. The only other two drawbacks at this hotel are the rigid tile flooring in the hallways - so anytime a bell cart, rolling luggage, or maid cart is rolled across it, it can be heard inside the rooms (which can be disrupting during early/later hours) and the concrete flooring in the rooms - you can hear when neighboring guests move the desk chair or patio chairs around and heavy walkers from above. This is the reasoning for the 1-star deduction. There were several nice touches that the hotel offers, such as books on the nightstand (I actually started reading one), the mini bar had a good selection of goodies and the ice delivery room service each evening. The bed was extremely comfortable, and the entire hotel and rooms were exceptionally clean. Also, a shoutout to the staff, we were always greeted with a smile and the lady at the front desk even went out of her way to have a clothes steam delivered to my room. The location is super convenient as it's located within walking distance to many restaurants, shopping, coffee, and even a large park. I would definitely recommend and will be staying here the next time I visit the area.

（由 Google 翻译）我对梅菲尔酒店（Mayfair）情有独钟，因为我热爱梅菲尔酒店本身以及椰林区（Coconut Grove）的建筑和历史。酒店本身，从大堂到大厅，都美不胜收。工作人员非常努力地保持一切运转顺畅。房间虽然略显陈旧，但空间宽敞。我很喜欢这里宽敞的空间。我不喜欢露台上的热水浴缸，我们也没用。另外，如果露台门开着一条缝，房间里可能会有点潮湿。我想，如果客人入住这里，就必须明白，这是一处历史悠久的建筑，考虑到其悠久的历史，其建筑风格也比较独特。许多设施都是根据每个空间量身定制的。所以，虽然它不是超级现代，但现代感的不足，却被历史、便利设施和服务所弥补。除此之外，停车不太方便。我不喜欢代客泊车，但把车停进车库要走很长一段路。总的来说，作为梅菲尔酒店建筑和绿地的爱好者，我非常喜欢这里以及酒店对我的款待。泳池区也很棒。 （原文） I have a soft spot for the Mayfair since I love the architecture and history of the Mayfair itself and Coconut Grove. The hotel itself is beautiful as far as the lobby. Staff work very hard to keep everything running smoothly. The rooms are a bit outdated but they’re enormous. Love the space. I don’t love the hot tubs on the patio, and we didn’t use ours. Also, the rooms can be a bit humid if the patio doors are left cracked open. I think if people are staying here, you have to understand this is a historic property and has niche architecture given how old the property is. A lot of the features are custom designed for each space. So while it’s not super modern, what they lack in modernity, they make up for in history, amenities and service. Otherwise, parking isn’t great. I’m not a fan of valet but parking in the garage is a long walk. Overall, as a fan of architecture and the green space of the Mayfair, I really liked it and how I was treated as a guest. The pool area is great too.

（由 Google 翻译）大堂很漂亮！就像走进了一片迷你森林🌳。绝对可以拍几张漂亮的照片！ 房间里的浴室很漂亮。唯一我觉得奇怪的是淋浴间没有门，只有一个迷你玻璃门框。我应该拍张照片，因为这很难解释。但总的来说还不错。 然而，房间本身有点奇怪。房间很漂亮，但看起来很旧，好像以前被水淹过。木头又老又破，房间里有一股难闻的霉味。不知道是不是因为这家酒店到处都是树木和泥土，有点自然的感觉，但我们绝对不喜欢那种味道。 门廊上有一个热水浴缸，但不能用。里面没有水，而且边缘都发霉了。外面的迷你露台上到处都是霉菌。 床……我的天哪，床……🤧 长话短说……感觉太恶心了！就像被子洗过放在床上晾干，但根本没机会干。整个房间感觉像沼泽一样！！ 我们住的时候，他们只有一个人在做代客泊车，所以我们等车等了好一会儿。酒店进出的人太多了，只有一个代客泊车员。 不过前台的人还不错，没什么问题。 我觉得如果他们稍微翻新一下房间，绝对配得上五星级的待遇。 （原文） The lobby was beautiful ! It’s like you’ve walked into a mini forest 🌳 . Definitely can get a few nice photos in ! The bathroom in the room was beautiful. The only thing i found weird was that there was no door for the shower , only a mini glass frame. I should’ve took a picture because it’s hard to explain . But it was nice overall. However , the actual room was a little weird. It was nice , but it looked old and like it had been previously flooded. The wood was old and battered and the room had a horrible smell of mildew. Not sure if it was because the hotel was sort of nature-ish with all the trees and soil everywhere but , We definitely were NOT fans of the smell . It had a hot tub on the porch area , but it wasn’t operative. It had no water in it and it was molded all around the edges. Mold everywhere outside on the mini patio . The beds... oh my gosh the beds... 🤧 Long story short.. they felt GROSS ! Like the comforter set had been washed and placed on the bed to dry , but it didn’t get a chance to dry. The room overall felt swampy !! They only had 1 person working valet the entire time we were there so we spent some time waiting for our car. It was too many people in and out of the hotel to only have one valet worker . The people at the front desk were fine though. No issues with them. I feel if they renovated the rooms a little bit , it would definitely be 5 star worthy.

（由 Google 翻译）酒店建筑设计精美有趣，但看起来有些破败。我们顶楼的房间散发着霉味，所有的衣服和纸张都会在房间里湿透。 我还在前台要求加一条毛巾，他们说当时没有，但会派人送毛巾到我们房间。我等了又等，最后被告知没有干净的毛巾了。 他们真的需要改进房间和服务。 （原文） The design of the building is pretty and interesting but it looks like the hotel is run down. Our room in the top floor smelled and was moldy and all clothes and paper would get soaking wet inside the room. I also requested an extra towel at the front desk and they told me that they did not have any at the time but they would send someone to our room with a towel. Waited and waited for it and finally advised that they were out of clean towels. They really need to work to improve the rooms and the service.

（由 Google 翻译）这家酒店给负五星。这是我住过的最差的房间。整个酒店弥漫着难闻的积水味。窗帘和床上用品上都长霉了。床上用品上爬满了臭虫。（照片已拍摄）热水浴缸坏了！墙上有一个大洞，用墙纸盖着，能感觉到水汽从里面冒出来。阳台脏兮兮的，满是灰尘，还有一个不平衡的旧风扇，噪音大到能把死人吵醒！霉味简直让人无法忍受。所有房间的人都受不了这种味道。我们所有人都不得不搬到其他酒店，这导致我们的行程被打乱，因为我们需要从不同的地方被接走。工作人员对这些问题视而不见，好像什么事都没发生过一样。即使在我报告了臭虫之后，房间也没有立即打扫或隔离。我和同事在那里待了一段时间，当时酒店正在安排其他事宜，但房间始终无人打扫。这地方本来可以很棒，但需要投入一些资金来改善。不要住在这里。看看评论。 （原文） This hotel gets negative five stars. Worst room in my history of hotel stays. Nasty smell of old standing water throughout the hotel. Mold on the curtains and beddings. BED BUGS crawling all over the bedding. (Pictures were taken) Hot tub that didn’t work! There was a huge hole in the wall that was simply covered with wall paper that you could feel the moisture coming through. Dirty dusty balcony with an unbalanced old fan that made enough noise to wake the dead! The smell of mold was unbearable. Non of the guys in any of the units could take the smell. All of us had to be moved to other hotels which cause our schedules to be off because we had to be picked up from different locations. The staff acted oblivious to the issues like there was nothing wrong. Even after I reported the BED BUGS the room was not immediately cleaned nor quarantined. My coworkers and I were there for awhile while other arrangements were being made and the room was never tended to. This could be an amazing place but it needs some money invested in it. Do Not Stay Here. Read the reviews.

很美

（由 Google 翻译）很棒的地方，谢谢前台的Racheal和入口处的Eric。他们人真好。 我来自一个不收小费的国家，所以很难理解18%的服务费，然后还要额外支付18%的小费。 不过这似乎是迈阿密的特色，因为其他餐厅也玩同样的把戏。 说回酒店……很酷，我喜欢那里的氛围。 我们甚至还停电了大概15个小时，这让我们的入住体验非常不愉快。这不是酒店的错，但他们挺身而出，化险为夷。 （原文） Cool place, Thanks Racheal on the desk & Eric out at the entry. Real nice people. I'm from a country that doesn't do tips so struggle understand a 18% service charge and then an implied obligation to tip another 18% But it appears it's a Miami thing as other restaurants try the same trick. But back to the Hotel....very cool, loved the vibe. We even had a power cut for maybe 15 hours that made for an eventful stay. It was NOT the hotel's fault but they stepped up and made the best of a bad situation.

（由 Google 翻译）非常棒的酒店。房间大小合适，干净整洁，装修精美。酒店有一个非常漂亮的泳池。泳池边可以点餐点饮料，这点很棒。海滩上还有一块区域可以要求提供沙滩椅和遮阳伞（包含在住宿费内），这点也很不错。然而，海滩上的服务却严重不足。服务质量参差不齐，不一定是那些帮你摆放沙滩椅和遮阳伞的服务员，而是海滩边负责点餐点饮料的服务员。我每天都去海滩，服务员的服务态度很差，甚至有些冷漠。不过，他们会主动问候坐在左边的白人客人，并给我写信。他们会问候白人客人，给他们菜单，并及时送上饮料和食物。我实在无法接受服务员明显的种族歧视行为，我亲眼目睹服务员走过每张沙滩椅，向他们打招呼，递上菜单，却完全没有理会我的。我希望酒店能够意识到服务员可能存在种族偏见，并对他们进行培训，改进服务。每个人都应该享受优质的客户服务，无论其种族、性别、宗教、性取向等。 （原文） Very nice hotel. The rooms are a good size. The rooms are clean and nicely decorated. They have a really nice pool. It’s great that you can order food and drinks pool side. It’s also nice that they have a section of the beach where you can request beach chairs and umbrellas (included in your stay). However the service that you receive at the beach is severely lacking. Not necessarily from the men who set up your chair and umbrella but 100% from the wait staff who take your drinks and food order beach side. Each day that I went to the beach the wait staff was inattentive and dismissive. However, they would easily attend and greet the white guests that were sitting the left and write of me. They would ask the white guests how they’re doing, offer them menus, bring their drinks and food timely. I simply can’t dismiss the overtly racist behavior from the wait staff when I literally witnessed a wait staff walk by every beach chair to greet and offer them a menu but skipped right over mine. I hope the hotel acknowledges the potential racial biases in their wait staff and trains them to do better. Everyone deserves quality customer service regardless of their race, gender, religion, sexual orientation, etc.

（由 Google 翻译）还能说什么呢？酒店本身还不错。 可惜的是，它确实有些老旧了。在德国，这样的房间只能算得上体面，但每晚的价格不会超过100欧元。 不过，酒店的泳池区非常漂亮，而且可以直接通往海滩。 我大概不会再预订这家酒店了。 （原文） Was soll man sagen. Es ist an sich ein schönes Hotel. Leider ist es doch etwas in die Jahre gekommen. Die Zimmer würde man in Deutschland als solide bewerten, aber auch nicht mehr als 100€ die Nacht bezahlen. Ansonsten hat das Hotel eine sehr schön Poolanlage und auch direkten Zugang zum Strand. Ich würde es wahrscheinlich nicht nocheinmaö buchen.

（由 Google 翻译）国家酒店 (National Hotel) 是迈阿密海滩的瑰宝。其装饰艺术风格的建筑美不胜收，为整个酒店营造出独特的怀旧氛围。酒店的泳池是当地最好的泳池之一——绵长优雅，是休闲放松的理想场所。海滩区同样令人印象深刻，沙质细腻，海水清澈，服务也一流。 说到服务，这里的员工非常出色。他们热情友好、细心周到，随时准备提供帮助，让我们的入住体验格外特别。房间精美绝伦，氛围轻松而又不失高档，一切都保持着完美的状态。 如果您正在迈阿密海滩游玩，想要入住一家集时尚、舒适和顶级服务于一体的成人专属酒店，国家酒店 (National Hotel) 绝对是您的首选。 （原文） The National Hotel is a true gem in Miami Beach. The Art Deco architecture is gorgeous and gives the whole place a unique, nostalgic vibe. The pool is one of the best in the area—long, elegant, and perfect for lounging. The beach area is just as impressive, with clean sand, clear water, and excellent service. Speaking of service, the staff here are phenomenal. Friendly, attentive, and always ready to help, they made our stay feel truly special. The rooms are beautiful, the atmosphere is relaxed yet upscale, and everything is kept in perfect condition. If you're visiting Miami Beach and want an adult only hotel that combines style, comfort, and top-tier hospitality, The National Hotel should be at the top of your list.

（由 Google 翻译）地理位置优越。游轮离开迈阿密港之前住在这里。非常棒。海滩非常方便，有躺椅和遮阳伞。很喜欢这里的酒吧，送到我们房间的牛排也超级美味！我们走到街对面一家叫taco taco的餐厅喝了点东西，吃了点小吃。早餐超级棒，户外座位也很棒。泳池干净漂亮，让人很放松。还有很多座位。房间干净整洁。他们正在装修，但我们一点也不觉得有什么不妥。外面还有吊床和户外酒吧。 （原文） Great location. Stayed here before our cruise left Miami Port. Great good. Fantastic beach access with chairs and umbrella. Loved the bars and the steak delivered to our room was DELICIOUS! We walked across the street for drinks and a snack at a place called taco taco. The breakfast was over the top good and the outdoor seating was so nice. Pool is clean and lovely. Very relaxing. Also tons of seating. Rooms were nice and clean. They are renovating but we were not disturbed at all by it. Also had hammocks outside with an outdoor bar.

（由 Google 翻译）迈阿密海滩的国民酒店真是太棒了！经理凯蒂热情好客，从一开始就确保一切都完美无缺。泳池边的服务员帕布罗服务周到，热情友好，堪称一流。泳池服务员米娅多拉也棒极了，她竭尽所能确保我们拥有所需的一切。酒店环境优美，氛围极佳，服务更是无可挑剔，让人流连忘返。 （原文） The National Hotel in Miami Beach was incredible! Katie the manager was so welcoming and made sure everything was perfect from the start. Pablo, our server by the pool, was the best, super attentive and always friendly. Miadora, our pool attendant, was amazing and went out of her way to make sure we had everything we needed. Beautiful hotel, great vibe, and the kind of service that makes you want to come back again and again.

感觉十分之差，大堂设在3楼，酒店门口看落十分乱。停车场与酒店分开，从房间电梯要上七楼出外露天行去另一电梯才能取车。停车费一晚预付50美元，到第二天早上9.30取车还要加收25美元。在美国任何地方都沒有这么贵收费。

（由 Google 翻译）太棒了！！真的太棒了！！！房间又大又宽敞，床和枕头都超级柔软。健身中心虽然比较简单，但也很不错。最令人惊艳的是房间的景色😍。最后，也是最重要的一点，所有员工都非常热情友好。特别是餐厅的那位女士，我记得她好像叫朱丽叶塔，她对我的家人非常热情。还有代客泊车的那位男士，可惜我不记得他的名字了。他戴着眼镜，头发花白，每天都帮我停车，即使我们来回好几次，他总是态度很好。昨天我们退房的时候，他也对我的家人非常友好。迈阿密市中心希尔顿酒店绝对是强势回归！ （原文） Amazing place!! The Amazing!!! The room so big and spacious, the beds and pillows extremely soft. The fitness center was pretty simple but good. The most stunning experience was the view from the room 😍. Last but least all the staff was incredible helpful and kind. Especially the lady in the restaurant i am sure that her name was Julieta she treated my family so nice and the guy in the valet parking unfortunately i dont remember his name. He use glass, white hair he was the on who take my car every day even we in and out severals time always has a nice attitude. and yesterday when we checkingout he was super friendly with my family as well. Definitely hilton miami downtown is a comeback

（由 Google 翻译）不得不说，哇！虽然只住了一晚，但体验棒极了。从优质的客户服务到令人惊叹的房间和景观，我都享受着在这里的每一刻。前台接待员Kadeem不仅提供了周到的帮助，还热情好客。我非常感谢他的热情款待，尤其是在度过了一个漫长而疲惫的周末之后。我还享用了酒店的早餐，打包带走，服务员是Aloania（抱歉拼写错误）。她人很好，早上6点就来了，态度也很好。不仅如此，她还做得非常出色。我要感谢希尔顿团队和全体员工，让我拥有了如此美好的体验。 （原文） I just have to say WOW! I only stayed for one night but it was an amazing stay. From great customer service to the amazing room and view. I enjoyed every bit of my moment being there.I was serviced but the front desk agent Kadeem and when i say he not only was such a great help but also very welcoming. I really appreciated his hospitality, especially after a long exhausting weekend. I also got to enjoy the breakfast there, I took it to go and was service but the host Aloania ( sorry for the misspelling). But she was very nice and had a great attitude at 6 am. Not only that but she went above and beyond. I want to thank this hilton team and staff for such a nice experience.

（由 Google 翻译）房间很棒。酒店不错。早上有星巴克，晚上有酒吧。可以提前入住。员工很热情。晚餐时间比较繁忙。我们去的时候有DJ在打碟。需要上楼才能到大堂。楼下有吸烟区。 （原文） Great rooms. Nice hotel. Starbucks in the morning and bar at night. Was able to check in early. Helpful staff. Busy at dinner time. There was a dj playing when we were there. Have to go up a floor to get to the lobby. Smoking area downstairs.

（由 Google 翻译）这是我第五次入住这家酒店了。酒店离邮轮码头很近，打车（Uber）大约10分钟就到了，非常方便。 房间宽敞舒适，员工热情友好。 强烈推荐！ 唯一的不足是附近步行可达的地方不多，不过打车（Uber/Lyft）很方便。 （原文） This is my fifth time staying at this location. We find it very convenient to the cruise terminal- approximately at 10 minute uber ride. Rooms are nice and spacious - staff are friendly and courteous. Definitely recommend Only negative is that there’s not much within walking distance but uber/lyfts are easily accessible.

（由 Google 翻译）房间宽敞，服务快捷，早餐丰盛。唯一的问题是公共区域，尤其是房间内的空调温度过高。我们一进房间，感觉就像进了冰窖；我们这些欧洲客人不太习惯，也不喜欢这么强的空调。酒店应该更好地调节温度。 （原文） Camere spaziose, servizio celere, ottima colazione. Unico problema vero è l'aria condizionata troppo forte negli spazi in comune e in particolare in camera. Quando siamo entrati in camera era una ghiacciaia, noi ospiti europei non siamo abituati e non gradiamo l'aria condizionata così forte. Dovrebbero regolare meglio la temperatura.

（由 Google 翻译）千万别通过第三方预订！我也不知道当时怎么想的，居然订到了两张大床的房间，只住了一晚。我订这家酒店完全是因为它离邮轮码头近！ 我们到的时候，大堂简直一团糟！居然还有前一天晚上就住在这里等房间的人？！ 我们去办理入住的时候，排在名单的第25位。工作人员让我们在大堂等着叫号。我不知道是不是因为政府停摆的缘故，反正人山人海！前台一个看起来很疲惫的男服务员接待了我们！我们等了大概30分钟，询问房间的情况，最后跟Val说了话！就凭她那糟糕的服务态度，我给服务打两分！我们住的房间很旧，刚一进门，客房服务人员就来敲门问我们要不要打扫房间！房间明明很干净，我们刚进去就打扫了！酒店餐厅会自动收取18-20%的小费，所以我们只好走到街对面的Publix超市买了晚餐和一些零食，准备邮轮旅行的时候吃。 退房那天简直一团糟！酒店安排了人手在电梯里，要到街边才能到。而且出租车和Uber居然不能开到酒店门口！我们只好走到街角去叫Uber，结果因为电梯出了问题，司机又绕回来了。我们拎着行李和买的东西站在街角，看起来就像一群游客！谢天谢地没人抢劫我们！一辆出租车停在红灯前，我们拦下他送我们去邮轮码头。 我还会再住这家酒店吗？绝对不会！离邮轮码头近吗？当然近，只要港口道路畅通就行。我猜有时候为了疏导交通，道路会封闭。我不是第一次坐邮轮了。不过，即使像我这样经验丰富的邮轮乘客，也会感到有些慌乱。所以，如果你住在这里，或者迈阿密的任何地方，并且要乘坐邮轮，请务必预留充足的时间前往你的港口！ （原文） NEVER BOOK THRU A THIRD PARTY! I don’t know what made me do it, but it gave me 2 queen beds for 1 night. I only booked this hotel because of the proximity to the cruise port! When we arrived, the lobby was a DISASTER! There were folks there from the NIGHT BEFORE THAT WERE STILL AWAITING ROOMS!?! When we came to sign in, we were like 25th on their list. We were told to hang out in the lobby until we were called. I’m not sure if it was b/c the government was shut down or what, but it was VERY CROWDED! We dealt with a guy at the desk that looked worn out! We waited about 30 minutes and inquired about our room and spoke to Val! Because of her customer service, I’m giving a TWO FOR SERVICE! The room we had was OLD and as soon as we walked in HOUSEKEEPING came knocking talking about did we want our room cleaned?! The room was clean and we just walked in! The restaurant in the hotel ADDS AN AUTOMATIC 18-20% GRATUITY, so we walked across the street to PUBLIX and got dinner and snacks for our cruise. The day of check out was a COMPLETE MESS! They had folks manning the elevators to get to street level. Then TAXIS/UBERS CANNOT COME TO THE DOOR OF THE HOTEL! So we had to walk down the block to get our Uber, but b/c of the elevator fiasco, the driver left to circle back. We’re standing on the corner with our bags AND grocery items looking like REAL TOURISTS! Thank God no one robbed us! A taxi came to a red light and we flagged him down to get us to the cruise port. Would I stay here again??? ABSOLUTELY NOT! Is it convenient to the cruise port, sure as long as the port route stays open. I guess it closes at times to allow traffic to clear. I’m NOT a first time cruiser. However, even for an experienced cruiser like myself, you would get rattled. So, if you stay here, or anywhere in Miami, and you have a cruise, PLEASE DO YOURSELF A FAVOR AND GIVE YOURSELF PLENTY OF TIME TO GET TO YOUR PORT!

地理位置不错，酒店设施老，服务一般。

（由 Google 翻译）这家凯悦酒店地理位置优越，位于迈阿密布里克尔区，而布里克尔区恰好也是我在迈阿密最喜欢去的地方。为了赶第二天早上的航班，我在这里住了一晚。此外，除了优越的地理位置外，前台的服务也非常出色，这也是我给五星好评的原因。 现在来说说建设性的批评意见，这家酒店确实需要翻新，希望不久的将来能够翻新。话虽如此，但与附近较新的酒店相比，这里的每晚价格非常公道。我以后出差肯定会再次入住这里，但希望不久的将来能看到酒店的翻新。 （原文） This Hyatt Regency is in a fantastic location within the Brickell section of Miami which also happens to be my favorite area of Miami to visit. Had an overnight stay here in preparation for a flight the next morning. I'd also add that aside from the fabulous location, the front desk was fantastic to deal with as well which is why I'm giving my experience 5 stars. Now on to the constructive criticism, this property is definitely in need of a refresh and hopefully this happens in the near future. With that being said, the pricing per night is extremely fair relative to the nearby, newer properties to stay at. I would certainly stay here again on business travel but would love to see an update to this place in the near future.

（由 Google 翻译）酒店不错，网上办理入住很方便。不过如果步行的话，车道上有个大坡。 我们预订了这家酒店，打算在两次邮轮旅行之间住一晚，因为网站上说他们有洗衣房，但实际上没有。我们不得不走几个街区才能到万豪酒店洗衣服。（万豪酒店就在街对面，但你得绕到大楼的另一边。） 看来万豪酒店很贴心，允许凯悦酒店的客人使用他们的洗衣房。这家酒店够大，应该有洗衣房！ 我们想去逛逛，结果泳池的门晚上8点就锁上了！怎么这么早？ 我们在餐厅吃了晚饭，一如既往地贵。我点了一份鸡肉培根生菜番茄三明治……鸡肉非常干。 我丈夫点了鱿鱼……味道非常好。服务员很热情，但我们上菜后就没来打听我们了。我不得不去结账，再要一杯水……结果他们又加了20%的小费！难怪她懒得打听我们了。 （原文） Nice hotel, check in online easy. The driveway is on a major slope if you walk anywhere. We booked this for a night between cruises because the website said they had laundry but they do NOT. We had to walk a couple blocks to get to the Marriott to do laundry. (it was across the street but you have to walk around to the other side of the building) Apparently Marriott is nice enough to let Hyatt customers use their laundry. This is a big enough hotel to have a laundry room! We tried to take a lil tour and the doors to the pool were locked up at 8pm! Why so early? We had dinner in the restaurant & typical VERY expensive. I ordered a chicken BLT… the chicken was VERY dry. My husband got calamari… it was very good. The waitress was sweet but never came to check on us once we got our food. I had to go get the bill & ask for another glass of water… then they add a 20% gratuity! Well no wonder she didn’t bother to check on us.

（由 Google 翻译）我们在迈阿密凯悦酒店住了一晚，之后便启程前往邮轮码头。我们预订了三间客房，并被免费升级到套房。套房简直美得令人难以置信。另外两间客房也十分宽敞，可以欣赏到迈阿密河的壮丽景色。我们在酒店内的酒吧和烧烤餐厅享用了晚餐和早餐，两餐都非常令人满意。 如果您即将前往邮轮码头或参加周边活动，这家酒店的地理位置堪称完美。酒店员工的服务和热情友好令人印象深刻。我与克里斯·约翰逊（Chris Johnson）先生接洽，他应该是运营经理，他竭尽全力让我们度过了难忘的一天。我强烈推荐迈阿密凯悦酒店。感谢你们为我们带来如此美好的一天！ （原文） We stayed at the Hyatt Regency for one night before our cruise out of Miami. We reserved three rooms for our family and was upgraded to a suite. The room was out of this world amazing. The other two rooms we had were also extremely spacious with stunning views of the Miami river. We dined at the bar and Grill located in the hotel for dinner and for breakfast. Both meals were very satisfying. The location of this hotel is ideal if you’re departing for a cruise or attending an event in the area. The service and friendliness of the staff was exceptional I dealt with Chris Johnson, who I believe is the operation manager, and he went above and beyond to make our day memorable I highly recommend the Hyatt Regency Miami. Thank you for a wonderful day

（由 Google 翻译）乘船前住一晚，非常棒。这家酒店虽然有点老，但维护得很好，房间非常干净宽敞。另外，如果他们进一步翻新，使其更加豪华现代化，价格会上涨，所以任何抱怨的人都应该记住这一点。我更在意服务，而不是装修是否更现代。我的会员身份得到了热情的认可，前台工作人员也提供了五星级的服务，这种服务在万豪和许多希尔顿酒店几乎消失了。我尽量选择入住凯悦酒店，因为凯悦酒店的产品质量始终如一，包括优质的床上用品、充足的空调以及始终如一的优质服务。凯悦仍然重视他们的忠实顾客，这也促使我尽可能地保持忠诚。 （原文） Great stay for a night before a cruise. This hotel is a bit older but its well maintained and rooms are extremely clean and spacious. Also if they renovate further to make it more luxury modern the price would go up so anyone complaining should remember that. I care more about service than whether finishes are more modern. My status was warmly acknowledged and the front desk staff gave 5 star service that has all but disappeared from Marriott's and many Hilton's. I try to stay at Hyatt Regencys whenever I can because of the consistent product including quality bedding, ample air conditioning, and consistently great service. Hyatt still values their loyal customers which makes me continue to be loyal when I can be.

（由 Google 翻译）一进门，就看到墙上贴满了塑料布，掩盖着管道问题。再往前走，发现自动扶梯也坏了。在那里吃晚饭，体验一下那些八十岁高龄、脾气暴躁的服务员是如何粗鲁无礼的。回到你那间陈旧过时的房间，发现阳台竟然被封死了，根本出不去。然后想熨裤子，结果坏掉的熨斗漏水，把衣服弄得一团糟。难怪我是万豪钛金会员。有时候我甚至会去别的地方住，就是为了确认万豪才是最好的。抱歉，我一点也不觉得抱歉。凯悦，你们也该好好改进一下了。太差劲了。 （原文） Walk in and there are plastic sheets covering every wall hiding plumbing issues. Walk further and see the escalator not functioning. Have dinner there and enjoy how rude the 80 year old grumpy waiters treat you. Go to your dated non-updated room and find out you can’t go out on your balcony - sealed shut. Then try to iron your pants and the busted iron leaks all over your clothes and ruins them. No wonder I am a Marriott Titanium Member. Sometimes I go elsewhere just to confirm Marriott is the best. Sorry, not Sorry. Up your game Hyatt. Weak.

（由 Google 翻译）房间干净舒适，入住期间工作人员也相当热情友好。我们去了酒吧烧烤餐厅，那里的上菜速度慢，价格也偏高，不过服务员态度也不错。我最不满的是今天早上在超市工作的那位女士。她是我见过最粗鲁的员工，没有之一。从我跟她打招呼到拿到饮料，她的态度一直非常恶劣，以至于周围听到我们对话的人都感到震惊。前一天早上我在那里的体验还不错，但因为她的糟糕表现，我以后绝不会再去了。她绝对不适合从事需要直接面对顾客的工作。 （原文） The room was clean and comfortable for my stay. The staff was helpful and friendly enough during my stay as well. We are at the bar and grill restaurant and it was slow and pricy but the staff were nice there as well. My main complaint was the women working at the market this morning. She was by far the rudest employee I have ever encountered. From the second I said hello to her to when I received my drink she was terrible to the extent that the other people surrounding us that heard our interaction were shocked. I had a decent experience there the morning before but will never return specifically due to how awful she was. She should absolutely not have a customer facing job.

（由 Google 翻译）从我们抵达的那一刻起，Adam 就让我们感受到宾至如归的热情。他热情的问候和卓越的客户服务为我们的整个入住体验奠定了基调。Adam 竭尽全力确保我们住得舒适，并得到周到的照顾，也正因为他，我们现在可以成为万豪酒店的终身会员。他体现了酒店业应有的一切——专业、亲切、真诚关怀。感谢 Adam 的出色服务，我们迫不及待地想再次入住迈阿密比斯坎湾万豪酒店！ 这家酒店床铺舒适，食物美味，大堂干净舒适，还有一家可爱的礼品店！给自己一个机会预订这家酒店吧！再次感谢 Adam！！ （原文） From the moment we arrived, Adam made us feel truly welcome. His warm greeting and exceptional customer service set the tone for our entire stay. Adam went above and beyond to ensure we were comfortable and well taken care of, and because of him we are now guaranteed lifetime Marriott travelers. He embodies everything hospitality should be—professional, personable, and genuinely caring. We cannot wait to return to the Marriott Miami Biscayne Bay thanks to Adam’s outstanding service! This hotel had comfortable beds, great food, a clean and comfortable lobby with an adorable gift shop! Do yourself a favor and book this hotel. Thanks again Adam!!

（由 Google 翻译）从入住那一刻起，服务就无与伦比。感谢入住时的Richard和Adam，我女朋友对她生日入住的房间非常满意！ 沟通非常顺畅，工作人员对我们提出的各种问题都给予了极大的帮助。我要特别感谢那些帮助过我的工作人员，Richard、Adam、Guy、Stafany、Flo和Andy！这绝对是我在迈阿密体验过的最好的短期住宿之一，酒店本身也很漂亮，这点非常值​​得称赞！ （原文） From the moment of check-in the service was phenomenal, thank you to Richard & Adam at check-in my girlfriend was so happy with the room for her birthday stay! The communication was top tier & the staff were so helpful regarding all the inquires we had. I want to shout out the staff that helped me which were Richard, Adam, Guy, Stafany, Flo and Andy! Genuinely one of the best short stays I’ve had here in Miami & the hotel is beautiful which is a plus!

（由 Google 翻译）提前到达，准备乘邮轮……酒店位置很棒，离港口很近，大约11分钟路程。房间非常干净、现代，工作人员乐于助人，也很专业。很喜欢泳池和泳池边的酒吧。我还在楼下Coastal餐厅的酒吧享用了晚餐，名字挺特别的。健身房也很宽敞，设备齐全，视野也很好。我很喜欢阳台，可以呼吸到新鲜空气。地理位置优越 （原文） Came early for a cruise...the hotel was great location near the port around 11 min away. The rooms were very clean, modern, staff is helpful and professional. Enjoyed the pool, the bar at the pool. As well as enjoyed dinner at the bar at the restaurant downstairs Coastal something was the name. The gym was also spacious with good equipment and nice view. I appreciated the balcony for moments fresh air was desired. Great location

（由 Google 翻译）前台的Adam让我这个万豪旅享家会员倍感宾至如归，他对我的其他同行者也同样热情周到。代客泊车团队也很棒。优美的环境、美味的食物和热情周到的服务更是锦上添花。感谢Adam和他的团队！ （原文） Adam at the front desk make me feel so welcome as a Bonvoy member and he did the same for the rest of my party. The valet team were great. Beautiful location and food and staff sealed the deal. Thanks Adam and team

（由 Google 翻译）服务简直糟透了。我们联系了一位自称是经理的人，所以说服务差的根本不是低级职员，而是酒店经理。我们是万豪的终身会员，已经习​​惯了受到尊重。我们来这里坐游轮，出门前在这家酒店住了一晚，下船后就预订好了房间。我们用积分预订，出门前顺利入住。现在突然之间，我们回程时就无法使用积分入住这家酒店了，尽管我们在出发前就和他们谈过第一次预订的住宿，并且额外支付了一晚的费用，这样就可以提前入住，没有任何问题。我不会推荐任何人住在这家酒店，除非他们能找到一位客户服务更好、更尊重旅享家会员的新经理。至于客房评价中为什么只给三星，是因为在我们入住期间，我们想洗澡，结果等了将近20分钟才有热水。 （原文） The service is absolutely horrendous. We spoke with a person who said he was the manager so it wasn't even a lower level staffer offering poor service but the person who's supposed to be the manager of the hotel. We have lifetime elite status with Marriott and have become accustomed being treated with respect. We were in town for a cruise and stayed the night at this hotel on the way out and had our rooms booked for when we got off the ship. We booked with points and had a successful stay on the way out. Now all of a sudden we are somehow not able to use points to stay at the hotel on the way back, even though we spoke to them about this exact reservation before we left from the first reservation and had paid for an extra night so we could get early check-in without any issue. I cannot recommend that anyone stay at this hotel until they get a new manager that has better customer service and respect for their Bonvoy members. To explain the three-star portion of the review for the rooms, during our stay while attempting to take a shower, it took nearly 20 minutes for us to get hot water in the room.

（由 Google 翻译）真是一次美妙的体验！在这个似乎不再重视客户服务的世界里，入住一家干净宽敞、设施齐全的住宿设施，真的非常令人愉快。我们刚到的时候，就受到了热情友好的代客泊车服务，他们面带微笑，并提供了入住指南。到达前台后，Flo女士热情周到，向我们详细介绍了酒店、便利设施以及迈阿密社区的其他方面。她真的做到了无微不至。作为一个通常入住希尔顿酒店的人，她的举止、知识和友善让我考虑换到万豪酒店。Flo女士，感谢您卓越的款待。我一定会推荐这家酒店。 （原文） What a wonderful experience. In a world where seemingly people do not value customer service anymore it was very pleasant to be welcome into a very clean spacious eloquent facility for lodging. When we first arrived, we were greeted with valet service accompanied by a smile and provided with instructions upon entering the facility. Upon arriving at the front desk, Ms. Flo proved to be a true gem, informing us about the hotel, amenities, and other aspects of the Miami community. She truly went above and beyond, and as a person who normally stays in Hilton properties, her demeanor, knowledge, and kindness have led me to consider switching to Marriott. Thank you, Ms. Flo, for your exceptional hospitality. I would definitely recommend this property.

（由 Google 翻译）Sweetheart 💋😘 `*请注意：不管有多热，我们都要始终坚持喝干净的温开水！要一口一口的慢慢喝，千万千万要避免喝冷水或冰水。 *` `*当温度达到40°C时，一定不要喝很冷的水或冰水，因为喝凉水或冰水将可能导致我们的小血管破裂或爆裂。 *` 重要的事说三遍：盛夏酷暑喝冷茶、凉开水、冰水或冷饮，都有可能危及生命 `*当温度达到 38°C以上时，你从外面回家后先歇一歇休息，不要直接吹冷气，也千万不要喝冷水、冰水，不要洗冷水浴也不要立即用冷水洗手、洗脚、洗头，不要洗或弄湿在阳光下暴晒过的皮肤，至少30分钟以后才能洗澡。 *` `*可以喝点温盐水或温水，要慢慢喝不要牛饮，再说一遍：从酷热天气回家，千万不要为了降温就立即吹冷气或冲澡。立即吹冷气或洗冷水澡就很有可能中风！ *` 在夏季请避免喝冷水或冰水，因为它会导致静脉或血管变狭窄从而导致中风甚至死亡。 祝大家平安度过酷热天气！ （原文） Sweetheart 💋😘 `*請注意：不管有多熱，我們都要始終堅持喝乾淨的溫開水！要一口一口的慢慢喝，千萬千萬要避免喝冷水或冰水。*` `*當溫度達到40°C時，一定不要喝很冷的水或冰水，因為喝涼水或冰水將可能導致我們的小血管破裂或爆裂。*` 重要的事說三遍：盛夏酷暑喝冷茶、涼開水、冰水或冷飲，都有可能危及生命 `*當溫度達到 38°C以上時，你從外面回家後先歇一歇休息，不要直接吹冷氣，也千萬不要喝冷水、冰水，不要洗冷水浴也不要立即用冷水洗手、洗腳、洗頭，不要洗或弄濕在陽光下暴晒過的皮膚，至少30分鐘以後才能洗澡。*` `*可以喝點溫鹽水或溫水，要慢慢喝不要牛飲，再說一遍：從酷熱天氣回家，千萬不要為了降溫就立即吹冷氣或沖澡。立即吹冷氣或洗冷水澡就很有可能中風！*` 在夏季請避免喝冷水或冰水，因為它會導致靜脈或血管變狹窄從而導致中風甚至死亡。 祝大家平安度過酷熱天氣！

（由 Google 翻译）乘游轮前，我带着7岁和11岁的孩子在度假村住了两晚。之前在迈阿密的南海滩住过几次，所以想尝试一些不同的东西。虽然这里不像南海滩那么拥挤，但我们完全可以接受。 入住过程非常顺利，大堂看起来非常漂亮，井然有序。 我们订了最便宜的房间，因为两晚后我们就要去乘游轮了。大家都抱怨其中一台电梯坏了。但两台电梯都正常，而且在我们入住度假村的这段时间里，我们完全没有遇到过等电梯的问题。 房间看起来很现代，但有点小。房间周围有很多插座，所以给设备充电不会有问题。另一个贴心之处是吊扇和两瓶水。房间的景色可以看到隔壁的建筑。我们周五和周六住在那里，所以当时那里没有施工。 由于我们用的是UBER EATS，所以没机会去餐厅和酒店内的咖啡厅。步行距离内也有餐厅。不过，两个泳池太棒了！入住期间，他们还会提供冰淇淋、泳池玩具和沙滩玩具，让我感觉就像在度假。我的孩子们在泳池里玩了好久，他们真的爱不释手。 迈阿密海滩就在几步之遥。不过，那里海藻太多，不太适合我的孩子们。希尔顿酒店提供躺椅，但我花了30美元买了一把遮阳伞。酒店也提供一些沙滩游戏。 我们还免费租了自行车。 总的来说，这是一家非常适合全家在游轮旅行前入住的酒店/度假村，我强烈推荐这里。 （原文） Spent 2 nights there before cruise with my 7 and 11 years old kids. Stayed at Miami a few times in South Beach. Therefore we want to try something different. Obviously, it is not as busy as South Beach but we are totally fine with it. Check in was very smooth and the lobby looks very nice and well organized. We booked the cheapest room as we will be heading to the cruise after 2 nights. Everyone complains about 1 of the elevator wasn’t working. But both of them are working and over the time we stayed at the resort, we have zero issue about waiting for elevator. The room looks pretty modern but it is a little small. They have lots of plugs around the room so you will not have any problem charging your device. Another nice touch is the ceiling fan and the 2 bottle of water. The view of the room is the building next to us. We were staying there during Friday and Saturday. As a result, there are not construction work there while we were there. We didn’t have a chance to try the restaurant and the on site coffee shop as we use UBER EATS. There are also restaurant within the walking distance. But the 2 swimming pool are amazing! It totally gives me the resort feeling as they gives out ice-cream, pool toys and sand toys during our stay. My kids spent lots of time on the pool and they absolutely love them. The Miami beach is just a few steps away. However, it has lots of seaweed so it is not ideal for my kids. Hilton provides the lounge chair but I paid $30 USD for the umbrella. It also provides some beach game. We also took advantage of the free bicycle rental. Overall, it is a very nice hotel/resort for family to stay before cruise and I recommend this place.

（由 Google 翻译）这次入住体验令人非常失望。我们到达时，入口处的坡道旁已经排起了长队。酒店没有自助停车，代客泊车服务也形同虚设。我们想出门时使用了网上预约的代客泊车服务，但到了代客泊车柜台，却发现还有长长的队伍在等车。整个流程非常混乱。有些人甚至在办理退房手续，显然是急着取车。好不容易排到前面，却被告知他们不使用网上预约的代客泊车服务——既然如此，为什么你们的宣传资料上还写着这项服务呢？我们等了超过30分钟才拿到车！这太不合理了。与此同时，沿着柯林斯大道，又有一条车龙不断延伸。希尔顿酒店，考虑到这项强制性服务的收费，你们应该雇佣更多（且更称职的）代客泊车员！这种混乱的局面让我们每次想出门，尤其是赴约的时候，都感到焦虑不安。 安全方面：在我们入住期间，警报响起，要求所有人离开酒店并避免使用电梯。我们照做了，然后从楼侧的楼梯间出去。到了前台，发现一片混乱。没有点名，什么都没有！前台工作人员都各司其职。我们询问警报的情况，得到的答复是“是误报”。 由于电梯很小（整栋楼只有两部六人电梯），我们决定原路返回楼梯。楼梯口的楼外门大开着。任何人都有可能出于不正当目的进入酒店。后来我们看到报道说这里发生过几起客房盗窃案。所以这并不令人意外。也许他们甚至把警报系统当成了诱饵？ 房间还算可以，但很陈旧。床垫都粘在一起了。这可不是这个价位希尔顿酒店的水平。 酒吧和餐厅都不错，值得推荐。 但是，考虑到价格和糟糕的停车体验，我不会再选择这家酒店了。建议大家提前做好功课，谨慎选择。 （原文） Was a rather disappointing experience all round. When we arrived there was a line of cars waiting to access the ramp at the entrance. There is no self park and the valet is just useless. When we wanted to go out we used the online valet request, but when at the valet desk there was a long line of people waiting for their cars. It was so disorganised. Some people were checking out too, so desperate for their vehicle. When we eventually reached the front of the queue we were told they don’t use the online service for valet - so why is it advertised on your documentation? It was over 30 minutes to get our car! This is NOT appropriate. All this time another line of cars was growing along Collins Ave. Hilton, you need to employ more (and capable) valets given the level of charge for this compulsory service! This disorganisation just bred anxiety for every time we wished to leave and go somewhere, especially for appointments. Security: whilst we were there an alarm sounded telling everyone to leave the property and avoid the elevators. We did this and exited via a stairwell to the side of the building. Once we appeared at the front there was no organisation. No roll call, nothing! The reception staff were all at their normal stations. When asked about the alarm we were informed “it was a false alarm”. Due to the small elevators (only two 6 person cars for the whole building) we decided to retrace our steps to the stairs. The outside door of the building at the stair was wide open. Anybody could be accessing the property for nefarious reasons. We did read later that there has been some break-ins to rooms. So this was not a surprise. Maybe even using the alarm system as a decoy? The room was adequate, but was also tired and dated. The mattress had roll-together. Not what you would expect from a Hilton at this cost. The bar and restaurant were good and come recommended. However, I would not stay here again based on cost and the parking chaos. Do your homework and choose wisely.

（由 Google 翻译）酒店和房间都非常干净，工作人员热情友好。唯一的缺点是代客泊车服务——我们花了将近30分钟才拿到车。上下车区域非常狭窄，所以你只能在街上等着，直到有空位停车。而且，通常只有一名代客泊车员在工作，这导致整个过程很慢。除此之外，其他一切都很棒！ （原文） The hotel and room were very clean, and the staff was friendly and welcoming. The only downside was the valet service — it took almost 30 minutes to get our car. The area for drop-off and pick-up is really tight, so you end up waiting in the street until there’s space to pull up. It also seemed like there was usually only one valet person working, which made the process slow. Other than that, everything else was great!

（由 Google 翻译）别毁了你的假期。如果是出差，请另找一家酒店。整个入住期间只有一部电梯能用，所以有时我们得等上20分钟才能等到电梯。我们走了几次楼梯，但今天退房时，我们带着行李箱却走不了。我的马桶坏了，维修人员也上不来。食物简直糟糕透了，我指的是真的糟糕透了。连个鸡蛋都煎不好。前台多收了我550美元，两天过去了，我还在跟他们讨价还价，让他们把钱退给我。他们不接电话，五天里客房服务只打扫过两次房间，而且还是在我大吵大闹之后才打扫的。 （原文） DONT RUIN YOUR VACATION. IF FOR BUSINESS FIND ANOTHER HOTEL.. Only one elevator worked our entire stay so sometimes we had to wait up to 20 minutes for one to come. We use the stairs a couple of times but Today we checked out we had our suitcases and could not. My toilet did not work could not get Maintenance to come up. The food was deplorable and I mean deplorable. could not even cook an egg properly. Front desk staff overcharged me $550 and I am still trying to make them correct it and back it off my bill and it’s been two days. They don’t answer the phone and housekeeping only clean my room twice in the five days I was there and that was after I had to make a very big deal about it.

（由 Google 翻译）我们刚从希尔顿卡巴纳海滩酒店 (Hilton Cabana Beach) 住了一周回来，不得不说：这家酒店真是俘获了我们的心！ 先从入住说起，说实话，这是我们经历过的最顺畅、最轻松的入住体验。一切都快捷无缝，我们甚至感觉不到自己是在“办理入住”。 酒店本身非常干净。我们的房间每天都会打扫和清扫……一尘不染的地毯，干净的毛巾，甚至我的糖果包装纸都消失了（我当时有点不好意思😅）。特别要感谢10楼的客房服务团队，他们非常友善、亲切，而且做得非常出色。 特别感谢设施团队的Vladimir，当我们感觉空调像在北极一样的时候，他及时伸出了援手（对其他人来说这可能很棒，但我当时差点变成一只企鹅🐧）。他给我们拿来了一条额外的毯子和一条舒适的大棉被，甚至还施展魔法把空调调暖了，让我们的房间暖和起来。 还有泳池区的卡洛斯，这家伙真应该得一枚奖章🏅！他不仅仅是做好了工作，更是真心实意地关心我们。他不断地和我们联系，确保我们所需的一切——饮料、食物、毛巾——都齐全，而且总是面带微笑。他的服务真的提升了我们整个入住体验。其他负责我们点餐的泳池和海滩工作人员也非常棒，非常友好周到。 酒店的位置真是太神奇了。你真的需要亲自去体验一下，大海、氛围、氛围……一切都让你想多住一会儿。 我们给4.5星而不是5星的唯一原因是，漩涡浴缸最近几天很脏。我觉得这更多的是因为客人不遵守规定，而不是酒店本身的问题，但还是很失望，因为我们没能及时使用。 总的来说，我们的体验非常棒。感谢优秀的员工和对细节的关注，这个地方感觉很特别。我们离开时心怀感激，迫不及待地想再来。💙 （原文） We just got back from a week at Hilton Cabana Beach and I have to say: this hotel stole our hearts! Let’s start with check-in, it was honestly the smoothest and easiest check-in we’ve ever experienced. Everything was so quick and seamless that we didn’t even feel like we were “checking in.” The hotel itself is prestigiously clean. Our room was cleaned and refreshed every single day...Spotless carpet, fresh towels, even my candy wrappers disappeared (I was a little embarrassed about that 😅). A huge shout-out to the housekeeping team on the 10th floor, they were incredibly kind, approachable, and went above and beyond. Special thanks to Vladimir from the facilities team who came to our rescue when the AC felt like we were in the Arctic (it may be great for others, but I was about to become a penguin 🐧). He brought us an extra blanket, a big cozy comforter, and even worked some magic on the AC so we could actually warm up the room. And then there’s Carlos from the pool area, this guy deserves a medal 🏅! He didn’t just do his job; he truly cared. He checked in with us constantly to make sure we had everything we needed, drinks, food, towels, and always with a smile. His service really elevated our whole stay. The other pool and beach staff who took our orders were also fantastic, super friendly and attentive. The location is magical. You really have to experience it yourself, the ocean, the atmosphere, the vibe… everything about it just makes you want to stay a little longer. The only reason we’re giving 4.5 instead of 5 stars is because the whirlpool was unfortunately dirty a couple of days. I think it was more about guests not following the rules than the hotel itself, but it was still disappointing because we weren’t able to use it when we wanted. Overall, though, we had such a wonderful experience. This place feels special thanks to the amazing staff and the attention to detail. We left feeling so grateful and can’t wait to come back. 💙

（由 Google 翻译）泳池服务员Samantha太棒了！她非常友好、细心，确保我们拥有在泳池边享受美好一天所需的一切。她积极的态度和优质的客户服务真的令人印象深刻。Samantha，谢谢你让我们的体验如此轻松愉快！ （原文） Samantha, the pool attendant, was amazing! She was so friendly, attentive, and made sure we had everything we needed to enjoy our day by the pool. Her positive attitude and great customer service really stood out. Thanks, Samantha, for making our experience so relaxing and enjoyable!

（由 Google 翻译）酒店很漂亮，服务也很棒。我住了两晚，度过了一段美妙的时光。周围环境优美，酒店直通海滩，门口还有免费电车。床超级舒服，最棒的是按摩浴缸，周末开放到晚上10点和11点。🤩我们还在酒店吃了早餐和午餐，每样都很美味。我会再来一千次的，谢谢。 （原文） Hermoso hotel y excelente atención. Me quedé 2 noches y la pasamos increíble. La zona es hermosa, el hotel tiene salida a la playa y el trolley gratuito pasa por la puerta. La cama comodisima y lo mejor el jacuzzi hasta las 22hs y fin de semana hasta las 23hs 🤩. También desayunos y comimos en el hotel, muy rico todo. Volvería mil veces, gracias

（由 Google 翻译）这栋楼建造精良，设备齐全。工作人员热情友好，随时准备提供帮助。 然而，宿舍里没有客房服务。我只住了两天，但房间并不干净。和我同住一个房间的女孩们毫无集体礼仪。她们不打招呼，凌晨1点还戴着耳机打电话，却听不到自己喊叫的声音。把手机调到手电筒模式，会照到熟睡的人。 这里住几天还不错，但不适合长期居住。 （原文） Le bâtiment est de bonne facture et bien aménagé. Le personnel est gentil et accueillant, toujours prêt à vous aider En revanche le ménage est inexistant dans les chambres dortoirs. Je n' ai passé que 2 jours là-bas mais ce n'est pas propre. Les filles avec qui j'ai partagé la chambre n'avaient aucun savoir vivre en groupe, pas de bonjour, des appels téléphoniques avec casque à 1 h mais elle ne s'entend pas crier, prendre son téléphone en mode torche est éclairée les personnes en train de dormir. C'est un bel endroit pour quelques jours mais pas pour un long séjour

（由 Google 翻译）空调简直糟糕透了，感觉像是上个世纪的产物！ 淋浴和厕所很干净。 工作人员很友好。11月份宿舍40美元的价格非常合理。 但是隔壁房间的音乐…… 如果你睡眠很浅，最好带上耳塞！ （原文） Le bruit de la climatisation qui dois date du siècle derniers est une catastrophe ! Douche et toilette propre. Accueil sympathique. Prix des dortoirs 40$ au mois de novembre est plus que bien. Mais la musique des chambre autour. Prévoyez des boule kies si vous avez le sommeil léger !

（由 Google 翻译）我们玩得非常开心！Gabriel、Jose 和 Lucas 是非常棒的主人——热情周到，对工作充满热情。他们调制的鸡尾酒灵感源自迈阿密活力四射的文化，每一杯都让人感受到这座城市的韵味。氛围轻松愉快，我们非常享受每一刻。我们一定会再来的！ （原文） We had an amazing time! Gabriel, Jose, and Lucas were incredible hosts — warm, attentive, and genuinely passionate about what they do. They crafted delicious cocktails inspired by Miami’s vibrant culture, and each drink felt like a little taste of the city. The atmosphere was fun and welcoming, and we truly enjoyed every moment. We’ll definitely be coming back again!

（由 Google 翻译）在迈阿密自由之手旅舍（Miami Freehand）的混合宿舍间度过了一段美好而短暂的时光。之前去过自由之手的其他旅舍，这次分配的宿舍间略显逊色（淋浴间也有点脏）。不过，我非常喜欢户外空间/泳池区、提供的自行车以及所有工作人员的服务。特别要感谢前台的劳拉，她真是个超级棒的人，耐心解答了我所有稀奇古怪的问题和要求。这家旅舍按旅舍的标准来说可以打9分（满分10分），地理位置更是无可挑剔（旁边就是一家价格合理的超市，离27街海滩只有两个街区，而且离公共交通非常近）。下次还会再来！ （原文） Had an excellent, albeit quick, stay @ the Miami Freehand in a mixed bunk room. Having visited Freehand's other properties, the bunk / room I was assigned left something to be desired (and our shower was a wee bit gross). That being said, I really enjoyed the outside space / pool area, available bikes, and the service of all staff members interacted with. Shoutout to Laura @ the Front Desk for being an absoulte champ and super helpful with all my silly qualms and requests. This place is a 9/10 by hostel standards with an 11/10 location (next to supermarket that was reasonable, 2 blocks to the 27th street beach, very close to public transit). Will be staying again!

（由 Google 翻译）我写信是为了提请您注意我对迈阿密自由手酒店 (Freehand Miami) 旅舍区一名前台工作人员的反复关注。 多年来，我断断续续地入住这家酒店，一直观察到这位工作人员同样令人担忧的行为： 办理入住时极其粗鲁。她表现得好像她是在帮你一个忙，才允许你入住酒店。这可不是服务行业人士应有的体验，尤其是对度假的客人而言。 经常未经敲门或通知就进入宿舍房间，强行闯入，导致门砰地一声撞到墙上。 因未经证实的投诉而斥责或骚扰客人，造成紧张不安的氛围。 明显区别对待旅舍客人和私人房间客人。例如，她一如既往地以咄咄逼人的态度进入宿舍房间后，有人听到她说：“好吧，如果你不喜欢，就租一个私人房间。” 屡次制造麻烦，导致多名客人提前终止预订并离开旅舍。 虽然我理解有些客人偶尔会制造麻烦，但她的行为影响了绝大多数互动，而且与实际问题严重不符。 这种屡次行为引发了人们对客人安全、隐私和整体体验的严重担忧。我希望认真对待此反馈，以确保为所有客人提供专业、尊重和热情的环境。 感谢您的关注。 （原文） I am writing to bring to your attention repeated concerns regarding a front desk staff member in the hostel section at Freehand Miami. I have stayed at the property on and off for years and have consistently observed the same concerning behaviors from this staff member: Beyond rude during the check in process. She acts as though she is doing you a favor by allowing you to stay at the Hotel. Not the typical experience you would expect from someone in the service industry. Especially in regards to guests that are on vacation. Constantly entering dorm rooms without knocking or notifying guests, entering forcefully, causing doors to slam into the wall loudly. Berating or harassing guests over unverified complaints, creating a tense and uncomfortable environment. Explicitly treating hostel guests differently from private room guests. For example, after entering a dorm room in her usual aggressive manner, she has been heard saying, “Well, if you don’t like it, rent a private room.” Repeatedly creating situations that have caused multiple guests to terminate reservations and leave the hostel prematurely. While I understand that some guests may occasionally cause issues, her behaviors affect the vast majority of interactions and are disproportionate to actual problems. This repeated conduct raises serious concerns about guest safety, privacy, and the overall guest experience. I hope this feedback is taken seriously to ensure a professional, respectful, and welcoming environment for all guests. Thank you for your attention.

（由 Google 翻译）由于我的公寓要粉刷，我预订了周末，当我到达前台的女孩时，她自动摆出一副可怕的表情，然后她当着其他客人的面看着我说您预订了吗？没等我，她就把我赶了出去。在我说有之后，她说等 10 分钟，然后她让我等，她说系统上没有显示您有预订，她甚至没有查看系统，我说我有预订和 Freehand 的确认。她无视我说的一切，她说系统阻止了我，然后她编造了一个关于我的谎言，说我三天前来过那里，我和一位客人发生了问题，过去两个月我没有在 Freehand 住过。这个女人太不专业了，她说她叫 Dona，我敢肯定那又是一个谎言。她告诉我不能住，态度非常糟糕。我打电话给booking，他们说会打电话问问酒店出了什么问题。我告诉她booking是打给他们的，她却故意走开了。我从来没有受到过这样的对待。过去7年，我一直住在Freehand酒店，往返于加州和迈阿密之间。我以为Freehand酒店比那家好，但没想到他们非常不专业，而且满口谎言。而且，现在我搬到了迈阿密，找到了一份工作，所以在我预订房间后，Freehand酒店早上的一位女员工突然跑到我工作的地方，对我进行跟踪。这三个晚上的预订对我来说简直是一场噩梦。 （原文） I booked for the weekend due to my apartment getting painted, when I arrived the girl at the front desk, automatically mede this awful face, then she looked at me said infront of other guest do u have a reservation? Didnt wait for my turn she just poited me out. After i said yes I do she said wait 10 minutes after she made me wait, she said it doesn't show tha u have a reservation, she didnt even look in the system, I said I have both booking and freehand confirmation. She disregarded everything I said she said the the system had bloked me, then she made up this lie about me, stating that I was there three days ago and that I had a problem with a guest, I haven't stayed at freehand in the past two months. This woman was so unprofessional, she said her name is dona im sure thats another lie. After she told me I couldn't stay in a very terrible maner, I called booking and they said they were going to call the property to see what the problem was, I told her booking was calling them, she deliberately walked away from the phone. I mean I have never been treated this way. I have stayed at freehand for the past 7 years traveling back n forth from California to Miami. I thought freehand was better than that, but nope very unprofessional and deceiving. Also now that I mooved to my Miami, I found a Job, so after I made the reservation, one of the female worker who works the mornings at freehand came to my job totally stalking me. I mean this reservation for three night became a total nightmare for me

（由 Google 翻译）这是我目前为止在迈阿密住过的最漂亮的旅馆（嗯，标准很低，哈哈），但他们的房间真的很好，如果你能相信的话，舒适宽敞，装饰高雅，床边/床头柜旁有所有必要的插座和空间，还有一条可爱的毯子，两个卫生间，无障碍设施，这很棒，可惜你看不到太多！！宽敞时尚的“复古”迷你冰箱、窗户、带小桌子的沙发非常适合休息/用笔记本电脑工作/闲逛。我喜欢他们的室外泳池区，这是一个美丽的热带花园，有许多树木和植物，你不会感觉到酷热（就像它应该的那样！在人类砍树、浇筑混凝土、毁掉一切之前）也是一天中任何时候休息/用笔记本电脑工作的完美场所（但要带驱蚊剂）。他们有冷水喷泉和热水器，可以节省一天的时间！工作人员总体来说都很友善，尤其是那位深色头发/浅肤色、脸上/鼻子上打了孔的年轻人（可惜我没问这位女士的名字）。但有些旅馆的员工态度非常恶劣，我真想不到居然还有人热情好客。旅馆正前方的海滩非常安静舒适，比南海滩还要舒适。大堂里有台球桌和钢琴，再加上“爱丽丝梦游仙境”的画作，更是锦上添花；房间里还提供了香皂！感觉很奢华，尤其是它标榜不含有害化学物质、对羟基苯甲酸酯，而且……性别歧视。我希望这是真的，因为其他一些旅馆的歧视性政策确实令人作呕。我在Freehand没有那么糟糕的经历，但我更喜欢海滩而不是游泳池，所以我可能没有足够的生活经验来评判。如果你想远离南海滩的喧嚣和令人作呕的噪音，那么Indian Creek的这家旅馆绝对是完美之选！ 不喜欢 · 没有厨房，所以你有点依赖外出就餐，这可能会很贵。幸好房间里的迷你冰箱有足够的空间来存放你的外卖剩菜和一些不需要烹饪/准备的食品杂货。一定要带毛衣和保暖衣物，因为走廊很冷！房间里也有空调，但你可以调节。我想我得了胸部感染/轻微咳嗽，是因为空调或大楼里的什么东西，也许是霉菌，我不知道。他们每六个月只允许一个人住14天，这很烦人，但该地区的许多其他旅馆也有最长住宿时间。他们与类似“姊妹企业”的餐厅合作，并宣称如果您住在这家旅馆，您可以享受 20% 的折扣，但实际上，由于他们强制收取 20% 的小费，您只是免除额外的 20%，这并不是“折扣”我不喜欢这些商家偷偷摸摸的文字游戏，但我见过其他旅馆与该地区的餐馆合作采用这种商业模式，所以没什么不寻常的。好处是他们允许您带食物在那里吃，但下午 5 点后，您不能在泳池区/餐厅的桌子上吃任何东西，您必须去后面的桌子上吃喝，不过，如果您只是闲逛，那就没问题！但这有点傻，因为即使您只喝了一杯软饮料，他们也会这样做，如果过了五点，所有的桌子都空了。我喜欢他们在树林之间的洗衣区，不幸的是只有一台机器在工作，他们打电话叫人来修理，但对我来说机器根本没用过，我仍在等待外包公司退还他们扣留在我卡上的款项，他们告诉我会退还到我的卡上，但由于是周末，款项可能应该在下周到账。 （原文） Most beautiful hostel I have been to in Miami so far (well the bar is low lol) but their rooms are actually nice if you can believe it, cozy and spacious, tastefully decorated and they have all necessary outlets and room you need by the bed/nightstand and a cute blanket, two bathrooms, handicap accesible which is awesome and you don't see a whole lot unfortunately!! Spacious and stylish " retro" mini fridge, windows, Sofa with small table is perfect for lounging/working on laptop/hanging out. I love their outdoor pool area, it's a beautiful tropical garden with many trees and plants that you won't feel blazing heat (like it's supposed to! Before humans cut trees, put concrete and ruin everything) Also perfect place for lounging/working on laptop at any hour of the day (but bring mosquito repellent) They have a cold water fountain and a hot water dispenser which saves the day! The staff is generally nice especially the dark haired / light skinned young person with the face/nose piercing (I did not ask the name of this lady unfortunately) but in some hostels employees are so nasty that I can't forget someone who is actually hospitable. The beach right in front is very quiet and chill, more chill than south beach. They have a pool table and a PIANO in the lobby and that is extra points also with the "Alice in Wonderland" painting; They provide soap in the rooms! Feels like a luxury especially since it boasts being free from harmful chemicals, parabens and....sexism. I hope this is true because some other hostels are indeed disgustingly sexist with their discriminatory policies. I did not have that bad experience at Freehand but again I'm a beach person more than a pool person so I might not have enough lived experience to tell. If you are looking to stay away from the craziness and especially obscene noise levels of South Beach, the location in Indian Creek is perfect! Disliked · There is no kitchen so you are kind of dependent on eating out which can get expensive, thankfully plenty of space in the mini fridge in your room to keep your take away leftovers and a few groceries that don't require cooking/preparing. Make sure to bring sweaters and warm clothing because the hallways are freezing! The A/C in the room as well but you can adjust this. I think I got a chest infection / mild cough from the A/C or something in the building, maybe mold I don't know. t's annoying that they only let one stay 14 days every six months but many other hostels in the area also have a max stay. They partner with restaurants which are like " sibling businesses " and pitch you have 20% discount if you are staying at the hostel but in reality since they add a mandatory 20% gratuity, you are just exempt from the extra 20% it isn't a "discount" I don't like these sneaky game of words businesses do around here but I have seen this business model in other hostels partnering with restaurants in the area so nothing out of the ordinary. The good thing is they will let you bring your food and eat it there but after 5PM you can't consume anything on the pool area /restaurant tables, you would have to go eat/drink in the back tables, however if you are just hanging out it's fine! It's a bit silly though because they'll do that even if you just have one soft drink and all tables are empty if past five O' clock. I like their laundry area in between the trees unfortunately only one machine was working, they called repair but for me it never worked, I am still waiting on reimbursement from the outsourced company for the hold they placed on my card which they told me would get back to my card but since its weekend it should probably arrive next week.

（由 Google 翻译）房间很好而且大小合适。地理位置优越。步行即可轻松到达餐厅、海滩等，服务非常棒。所有工作人员都很友好并且愿意为您提供任何帮助。我唯一的“抱怨”是价格。如果您开车，请准备好每天支付 50 美元以上的停车费。还点了 2 杯非酒精饮料，但仍然像酒精饮料一样按正常价格收费。房间里有两张沙滩椅，非常棒，但是如果你选择一把，你就必须支付雨伞的费用，一天的费用约为 30 美元。非常干净的酒店，整体非常好。 （原文） Rooms are nice and a good size. Great location. Easy walking to restaurants, beach, etc. service was fantastic. All staff were friendly and willing to help you with anything. My only “complaint” was the prices. If you drive, be prepared to pay $50+ a day to park your car. Also ordered 2 nonalcoholic drinks and was still charged regular price like the alcohol versions. The 2 beach chairs were included with the room which was great, but you do have to pay for the umbrella is you choose to get one, which was around $30 for the day. Very clean establishment and very nice overall.

（由 Google 翻译）总的来说，我很喜欢这家酒店，我在这里住过两次。位置很棒，工作人员很友好。我认为房间可能需要一些小的改进才能让这个地方变得更好。他们有一个迷你冰箱，里面装满了小瓶吧物品。您不能存放自己的瓶装水或食品，这是没有意义的。它们应该包括一个空的迷你冰箱可供游客使用。另外，他们预订的一部分是在他们的专用海滩区提供沙滩椅和毛巾，但是不包括雨伞……过去一天花 10 美元买一把，一年后我第二次来的时候价格变成了 30 美元。浴缸太高了，进不去，我身高 6 英尺 1 英寸，相对健康，感觉就像要被绊倒一样。最后但并非最不重要的一点是，床很旧并且发出噪音。我通常不是一个挑剔的客人，但这太明显了。每次我移动时，床听起来就像要散架一样。 酒店的价格略有变化，我在这里的价格是 147 美元/晚，最高可达 329 美元/晚——在没有活动的周/周末。也许是算法的问题，但也值得研究。 （原文） Overall I like this hotel, I stayed here twice. Location is great and staff is friendly. I think there could be few minor improvements to rooms to get this place to be even better. They have a mini fridge that is full with small bottle bar items. You cannot store your own bottle of water or food item which does not make sense. They should include an empty mini-fridge available to use for visitors. Also, part of their reservation is a beach chair and towel at their dedicate beach area - however, umbrella is not included...it used to be $10 to get one for a day and over the course of one year it became $30 the second time I visited. The tub is way too high to get in, I am 6'1 and relatively fit and felt like I was going to trip over. Last but not least, the beds are old and make noise. I am not typically a picky guest but this was too obvious. Every time I would move, the bed sounded like it would fall apart. The price of the hotel changes a bit, I have been here for $147/night and up to $329/night - during no events weeks/weekends. Maybe an algorithm thing but something to look into as well.

（由 Google 翻译）这是一家漂亮、干净的酒店，位于海滩的安全区域。 这家酒店的特别之处绝对是在那里工作的员工。 我和我丈夫出差，只在南海滩住了一晚。 首先，前台的Cameron特别专业、友善、乐于助人。 我们很早就到了那里吃早餐，Linelle 做了最美味的煎蛋卷，Edwin（我们的服务员）把我们照顾得很好！ 埃德温甚至还记得我们第二天早上喜欢的饮料！ 最后，杰夫和奥兰多在海滩上为我们准备了雨伞和沙滩椅，毛巾摆放得恰到好处，让我们感到舒适和享受。 这里提到的每个人都竭尽全力让我们的住宿变得格外特别。 我强烈推荐这家酒店！ （原文） This is a nice, clean hotel in a safe area on the beach. What makes this hotel special is definitely the employees who work there. My husband and I were traveling for business and had just one night in South Beach. First of all, Cameron at the front desk was especially professional, kind, and helpful. We got there early enough for breakfast, where Linelle made the most amazing omlets, and Edwin (our server) took the best care of us! Edwin even remembered our preference on beverages for the following morning! Finally, Jeff and Orlando out at the beach set up our umbrella and beach chairs, with towels perfectly placed for our comfort and enjoyment. Every person mentioned here went out of their way to make our stay extra special. I would highly recommend this hotel!

（由 Google 翻译）该酒店坐落在迈阿密海滩，享有美丽的海景。海景房确实很漂亮。两个游泳池、沙滩躺椅和直达大海的通道让您的住宿非常愉快。 一切都在步行距离内——餐厅、商店等等。非常适合想要居住在中心位置但又拥有轻松环境的人士。 酒店价格稍微贵了一点，不过总体性价比还是不错的。一个小缺点：迷你吧需要额外付费才能使用——仅冷却自己的饮料就需要额外支付 50 欧元。我们并不认为那完全是当代的。 总体而言，这是一次愉快的住宿，尽管有一些小批评，但我们还是值得推荐。 （原文） Das Hotel liegt direkt am Strand von Miami Beach und bietet eine fantastische Aussicht aufs Meer. Die Zimmer mit Meerblick sind wirklich schön. Zwei Pools, Strandliegen und der direkte Zugang zum Meer machen den Aufenthalt sehr angenehm. Alles ist bequem zu Fuß erreichbar – Restaurants, Shops und vieles mehr. Ideal für alle, die zentral und trotzdem entspannt wohnen möchten. Das Hotel ist etwas teurer, aber das Preis-Leistungs-Verhältnis passt insgesamt. Ein kleiner Minuspunkt: Die Minibar kann nur gegen Aufpreis genutzt werden – allein zum Kühlen eigener Getränke werden 50 Euro extra verlangt. Das fanden wir nicht ganz zeitgemäß. Insgesamt aber ein schöner Aufenthalt, den wir trotz kleiner Kritikpunkte empfehlen können.

（由 Google 翻译）我只住了一晚，但这是一次很棒的经历。房间宽敞明亮，非常舒适。前台工作人员热情好客，办理入住/退房手续顺利。我匆匆离开，忘了留下小费——对此我深表歉意。真的很感谢优质的服务！ （原文） I only stayed for one night, but it was a great experience. The room was spacious, bright, and very comfortable. The front desk staff were warm and welcoming, and check-in/check-out was smooth. I left in a hurry and forgot to leave a tip—my apologies for that. Really appreciate the great service!

（由 Google 翻译）南海滩的价格很合理，而且作为旅享家会员能够在该地区找到一家万豪酒店真是太好了。然而，合理的价格往往会吸引年轻人群，这可能会造成混乱。我们的第一个晚上是一场噩梦——我们在海滩上度过了一整天，有一群年轻的青少年，未成年人喝酒，扰乱了海滩上他们周围的每个人（大声的扬声器播放着粗俗的音乐，不断地大喊大叫）。来发现，他们和我们住在同一层楼，在走廊里跑来跑去，让我们彻夜难眠，大喊大叫。我们要求他们保持安静，那天晚上晚些时候，他们最终回到了我们的走廊区域，在我们的门前跳来跳去，尖叫着。我们以及我们所在楼层的其他人不得不打电话给保安，保安在那天晚上凌晨 2 点左右两次来到我们楼层。前台工作人员很热情地帮我们升级了房间到另一个位置。不过，那个房间的空调还是不能用。我们在晚餐时要求维修人员解决问题，但当天晚上晚些时候才回来，但问题仍然没有解决。维修最终在午夜之后到来，但只能使 3 个区域中的 2 个区域冷却。当我们在这里的时候，第三个区域从未被修复过。前台工作人员最终补偿了我们的房间升级，我们对此感到沮丧，对此表示感谢。酒吧附近的餐厅还不错，30 美元的自助早餐很一般，只提供与戴斯酒店或其他廉价酒店类似的选择。大堂的社区浴室经常没有肥皂，家政服务也还不错，凸显出对清洁细节的关注不够。我们在升级后的房间的垃圾桶里发现了其他人的垃圾，我们还在空调通风口附近的房间里发现了霉菌，这对于我们这些过敏的人来说可能有毒。总的来说，我们在南海滩的多次住宿中发现，海滩中央提供了高级酒店。如果您陷入困境并需要快速找到价格合理的房间，我相信这家酒店会很好。工作人员非常乐于助人，与人互动愉快。看来他们真的很努力地想要取悦所有人。尽管如此，似乎很多人都在抱怨他们在这里的经历，因为我注意到我们来这里的第一天有 3 组不同的人向经理抱怨。 （原文） Reasonable rates for being in South Beach, and it's nice to be able to find a Marriott in this area as a Bonvoy member. However, the reasonable rates tend to attract a younger crowd of people that can be disruptive. Our first night was a nightmare - we had spent the whole day on the beach, and there was a group of younger teenagers, underage drinking, and disrupting everyone around them on the beach (loud speakers with foul music and continuously yelling). Come to find out, they were staying on the same floor as us running up and down the hallways keeping us up at night, yelling. We asked them to be quiet, and they ended up coming back to our area of the hallway later that night jumping in front of our door, screaming. Us as well as others on our floor had to call security who came to our floor on 2 seperate occasions that night well passed 2am. The front desk staff were accomodating by upgrading our room to a different location. Still, that rooms air conditioning wasn't working. We asked that maitenance fix the issue while we were at dinner only to come back later that night, and it still wasn't fixed. Maitenance ended up coming after midnight but was only able to get 2 out of the 3 zones cooling. The third zone was never fixed while we were here. Front desk staff ended up compensating our room upgrade, which we appreciated for the frustration. The restaurant near the bar is just okay, the breakfast was mediocre for a $30 buffet that only offered similar options to what you'd see at a Days Inn or other cheap hotel. The community bathrooms in the lobby were constantly out of soap and housekeeping was just okay, highlighting a lack of attention to detail on cleanliness. We found other peoples garbage in our trash cans in our upgraded room, and we also found mold in our room near the airconditioning vents, which can be toxic for those of us who are allergic. Overall, we've found in our numerous stays in South Beach that mid-beach offers superior hotels. If you're in a bind and need a room quickly with a reasonable rate, I'm sure this hotel will be fine. The staff are very accomodating and pleasant to interact with. It seems like they're trying really hard to please everyone. Still, it appeared as though a lot of people were complaining about their experience here as I noticed 3 different groups of people complaining to the manager on the first day we were here.

（由 Google 翻译）我不知道从哪里开始。我这辈子从来没有写过评论，但在这里的经历太震撼了，我现在要写一篇了。这里的服务是我想象中的天堂前台……首先，他们给我们升级了房间。房间非常干净，淋浴间也很大。酒店大堂和工作人员总是热情好客。上午11点退房时，他们问我们的航班是什么时候，结果是晚上的航班，所以他们把我们的退房时间延长到了下午4点，让我们有机会在航班起飞前游完泳，然后回去换衣服。他们全心全意地照顾我们的行李。真的把我的网球放在一个袋子里，防止它滚走。然后退房时，下了一场暴风雨，一位工作人员帮一位客人叫了一辆优步，确保他们有车。这些小事真的让一切都变得不同。还要特别感谢克里斯托弗，他真是个男人。总之，如果你来南海滩，不住在这里真是疯了。 （原文） I dont know where to begin. I've never written a review in my life but my experience here was beyond spectacular that im now writing one. the service is what i would envision heaven's front desk to be...first of all, they upgraded us. the room, was very clean and the shower was huge. the hotel lobby was always welcoming as well as the staff. when checking out at 11am they asked us when our flight was, which was in the evening, so they extended our check out till 4pm and we got to swim and go back to change before our flight. they took care of our luggage with their entire being. literally put my tennis ball in a bag for it to not roll away. Then when checking out, there was a storm, and a staff member helped a guest call an uber and made sure they had transportation. These little things really make all the difference. also shout out to christopher hes the MAN. anyways, if you come to south beach, you'd be out of your mind to not stay here.

老实说有些失望；还是先说优点吧，大堂装修不错，挺高大上的感觉；海景房阳台view也不错，可惜我们这几天都没有阳光也没有怎么享受； 缺点：房间的床不舒服，酒店员工第二天铺床都没有铺好，还是我们睡好后自己重新铺了下； 另外房间没有地毯，光脚踩会凉而且脏； 最糟糕的是valet parking， 50美金一天；最重要是极其不方便，酒店人手不够，每次用车都还需要提前20分钟打电话叫车；check out的时候更离谱，等了近40分钟；简直灾难。

（由 Google 翻译）房间不错。位置不错，只是入口总是背对着路灯。前台工作人员服务态度很好。Zuma 餐厅和 16 楼的早餐店都很棒。最棒的是。泳池很有潜力，但不知为何总是不够用。 （原文） Rooms are fine. Location is good except the entrance is always backed up to the street light. Front desk staff is good. Food at zuma and the 16th floor breakfast spot is great. Best part. Pool has potential but is always lacking energy for some reason

（由 Google 翻译）简而言之：对普通会员来说很棒，但对精英会员来说却令人失望。迈阿密洲际酒店对精英会员的礼遇要好得多。 缺点： 作为钻石精英会员，我入住四晚却没有升级——尽管我多次咨询。前台的态度表明，他们优先推销临时付费升级，而不是认可精英会员的忠诚度。他们给出的借口前后矛盾，比如“您入住时间太长，所以我们无法为您升级”。而且我明明在网上看到有空房！ 优点： • 食物很棒——早餐每天都有鲜榨果汁。 • 房间干净现代，客房服务每天都做得非常出色。 两星评价纯粹是因为食物和房间清洁度。其他一切都没有达到精英会员的期望。 （原文） TL;DR: Great for regular members, but disappointing for elite members. Intercontinental Miami honors the elite member a lot better. Cons: As a Diamond Elite, I received no upgrade for a 4-night stay — despite multiple inquiries. The front desk’s attitude made it clear they prioritize selling last-minute paid upgrades over recognizing elite loyalty. The excuses were inconsistent, such as “your stay is too long, so we can’t upgrade you.” And I clearly see room available online! Pros: • Excellent food — breakfast includes freshly squeezed juice daily. • Clean, modern rooms, and housekeeping did a fantastic job every day. The 2 stars are purely for the great food and room cleanliness. Everything else fell short of elite expectations.

（由 Google 翻译）为了参加当地的家庭活动，我入住了这家迈阿密酒店。酒店位置便利，离我参加的活动地点很近，周边环境也还不错——有户外跑步/散步的场所，购物和餐饮也很方便。我觉得这片区域相对安全——我从未感到身处高犯罪率地区。至于酒店本身及其服务……首先说说客房……没什么特别的；床很舒服，淋浴也还可以。露台很适合坐着放松，但是外面太吵了，根本没法放松！而且吵闹的程度不只是短暂的，几乎贯穿了我们整个入住期间（白天和晚上！）。大部分（如果不是全部的话）噪音并非酒店的问题，而是外面环境造成的——一旦露台的推拉门关上，里面就安静多了！最后，关于室外，空气中经常弥漫着大麻的味道——也许禁烟酒店能改善这个问题？接下来是健身中心……健身中心本身还不错——有很多器械可以使用，而且大部分都保养得很好……我很期待使用健身中心，因为酒店网站上说他们有动感单车（Peloton）可供使用——结果却发现一辆也没有！至于酒店的餐厅，我没去过，所以无法评价。 （原文） stayed at this Miami hotel for a family event in the area. The hotel itself was conveniently located for the events i was attending, and the area itself was ok -- there were places to run/walk outdoors, and shopping/food in the area was easy to find. I felt that the area was relatively safe -- at no time did i feel like i was in a high crime area, etc. As for the hotel itself, and its services...... First the guest room... nothing too special; the beds were comfortable, and the shower was fine. The deck was great to sit out in, and relax, but it was so loud outside that one couldn't relax!! It wasn't only loud for a little while, but pretty much for our entire stay (day & night!!) Most (if not all) of the noise was no fault of the hotel, but of what was happening outside -- once the sliding doors to the deck were closed, it was quiet inside! Lastly about being outside was the odor of marijuana that was often in the air -- maybe being a smoke-free facility could help with that?? Next -- the fitness center... the fitness center itself was fine -- plenty of machines there to use, and most were in good condition... I was excited to use the fitness center, as the hotel's website indicated that they had peloton bike for use -- but there weren't any to be found there! i can't comment on any of the hotel's restaurants, as none were visited during our stay..

（由 Google 翻译）我最近入住了迈阿密的金普顿酒店，总体来说体验非常棒。设施一流，房间一尘不染，床也超级舒服。露台的景色美不胜收，是放松身心、享受迈阿密氛围的绝佳去处。酒店地理位置优越，靠近城里所有你想去的地方。 唯一的缺点是，我们在露台上的时候，听到楼上一对情侣在激烈地争吵，甚至在房间里都能听到。争吵持续了一段时间，让人有点不安。除了那次小插曲，我们的住宿体验非常棒，我仍然会推荐这家酒店，因为它舒适、干净，地理位置也绝佳。 （原文） I recently stayed at the Kimpton Hotel in Miami and overall had a wonderful experience. The amenities were excellent, the room was spotless, and the bed was incredibly comfortable. The view from the deck was absolutely spectacular a perfect spot to relax and enjoy the Miami atmosphere. The location couldn’t be better, close to everything you’d want to see and do in the city. The only downside was that while we were on the deck, we overheard what sounded like a couple arguing quite aggressively from the floor above us, and we could even hear them from inside our room. It went on for a while and was a bit unsettling. Aside from that incident, our stay was great and I would still recommend the hotel for its comfort, cleanliness, and amazing location.

（由 Google 翻译）房间本身在我看来很简陋。不过酒店的景色确实很棒。代客泊车区有时会非常拥挤。更不用说大多数代客泊车人员都非常粗鲁。整个5天的住宿期间只遇到一位好心的代客泊车人员。其中有一次差点开车撞到我两次。而且，每次我离开的时候，都要等很久才能拿到车。有好几次我凌晨4-5点左右离开，代客泊车区已经空无一人了，但我还是等了30分钟才拿到车？ （原文） The room itself was pretty basic imo. The hotel does have great views though. Valet area can get extremely crowded. Not to mention majority of the valet staff was beyond rude. Only encountered 1 nice one the entire 5 day stay. One of them almost hit me with a car twice. Also, every single time i went to leave it would take forever to receive my car. There was multiple times i left around 4-5am and the valet area was completely empty but yet it still took 30 minutes to receive my car?

（由 Google 翻译）我真的很想好好享受这次住宿，虽然有些员工友好热情，但也有一些员工态度冷漠，这令人失望。我们最不满的是房间的清洁度。我们在房间里到处都发现了黑色的头发——地板上、浴室里、床边等等。我们立即反映了这个问题，酒店也承诺会再次清洁房间。虽然他们确实派人来打扫了，但头发依然存在。 我们甚至提供了照片来证明这个问题，但问题始终没有得到解决，也没有后续跟进。总而言之，这次住宿体验并不理想，我真心希望酒店能够改善清洁状况，并加强与客人的沟通，以更好地服务未来的客人。 （原文） I really wanted to enjoy my stay, and while some of the staff were friendly and helpful, others came across as dismissive, which was disappointing. Our biggest concern was the cleanliness of the room. We found black strands of hair throughout the space — on the floors, in the bathroom, and near the bed. We reported it right away and were told the room would be cleaned again. Although they did send someone, the hair was still there afterward. We even shared photos to show the issue, but nothing was resolved, and no follow-up was made. Overall, it wasn’t the best experience, and I genuinely hope the hotel improves its cleanliness and communication for future guests.

晚班是非常粗鲁的门卫和保安，种族歧视严重

房间很大

（由 Google 翻译）10月18日邮轮旅行前住在这里。进门的第一印象很不好。房间里弥漫着一股霉味。入住手续办理得还算快，但她问我是否和另一位姓氏相同的客人住在一起（并告诉了我客人的全名）。我从事医疗行业，这违反了《健康保险流通与责任法》(HIPPA)。到了804房间，一出电梯，霉味就更浓了。房间就在电梯正对面，但房间里的霉味非常明显，尽管我的要求是远离电梯。房间本身很脏​​，有异味，很多地方都有霉菌。浴帘的整个底部都发霉了。地毯很脏，急需清洗。油漆刷得很马虎，让房间看起来更糟。床很糟糕——中间凹陷，床垫弹簧在边缘非常明显。外面的窗户需要清洗。优点是水很热，但水压一般。位置很棒。我们的空调运行良好，房间很舒适。房间需要深度清洁和翻新。我们已经两年没住过这家酒店了，可惜的是，它正在迅速恶化。这将是我们最后一次入住这里了。 （原文） Stayed here pre-cruise 10/18. First impression coming in the door was not pleasant. There is a very musty, moldy smell. Checking in was somewhat quick, although she asked me if I was staying with another guest (and gave me the guests full name) who had the same last name as mine. I work in the medical field and this would have been a HIPPA violation. Up to the room (804), upon exiting the elevator, the musty smell intensified. This smell was very present in the room, which was located directly across from the elevator, although my request is to be away from the elevator. The room itself was dirty, smelly and mold present in many areas. The entire bottom of the shower curtain is very moldy. Carpets are very dirty and in dire need of shampooing. Paint has been applied very sloppily, making the room look even worse. The bed was horrible - sinking in the middle and bed springs very prominent on the edges. Windows need cleaning outside. On the plus, the water was hot, but mediocre water pressure. Location is great. Our air conditioner worked just fine and kept the room comfortable. The room needs a deep cleaning and updated. It has been 2 years since we have stayed at this property and sadly, it is deteriorating rapidly. This will be our last stay here.

（由 Google 翻译）位置优越，位于迈阿密市中心，靠近海湾和邮轮码头。 服务质量取决于接待人员。周六晚上前台那位女士似乎很忙，而我们是当晚唯一办理入住的客人。 这家酒店并非五星级酒店。它功能齐全，干净整洁。我们住在1009房间，视野很好。但是，空调风扇必须一直开着，否则风扇会发出嘎吱声。而且房间正对着制冰机，所以能听到倒冰的声音。我用Keurig咖啡机泡了20分钟水，最后因为机器坏了，弄得一团糟，只好放弃。 唯一值得称赞的是，床很舒服，睡得很好。 我会再次入住这家酒店。 （原文） Good location in downtown Miami. Close to Bayside and the Cruise Port. Service is good depending on who you get. The lady at the front desk seemed to be preoccupied Saturday night, and we were the only ones checking in. This is NOT a 5 🌟 Hotel. It is functional and clean. We were in room 1009. It has a great view. However, leave the AC fan on otherwise the fan chunks. Also it's right across from the ice machine so you here that dump ice. And I spe t 20 minutes drinking with the Kuerig machine, before I gave up cause it didn't work and made a big mess. One good thing. The bed was very comfortable. Slept really good. I'll stay here again.

（由 Google 翻译）对于乘坐邮轮的游客来说，这里交通非常便利。他们提供每人8美元的接送服务。不过，考虑到这一点，我后来发现如果人多的话，叫Uber更便宜。这家酒店内外都需要好好修缮一番。地毯有股霉味，门框锈迹斑斑，淋浴间里几乎没有柠檬水，前台工作人员（至少给我办理入住的那位）看起来好像不在上班。她给了我房卡，然后就没了下文！ （原文） El lugar es muy accesible para el que tenga que tomar un crucero. Ofrecen transporte por $8 por persona. Así que evalúe por que según averigüé después si separas un Uber sale mas económico(si son mas personas). El lugar le hace falta unos cariñitos, tanto por fuera como por dentro. Las alfombras olían a humedad, los marcos de las puertas corroidos, poco de limón en la ducha y el personal del front desk(por lo menos la que me recibió) no tenía ganas de trabajar. Me dio la llave del cuarto y adiós bye!

（由 Google 翻译）如果可以打零星，我肯定会打零星。这是我住过的最差的酒店。正如其他评论所说，整个大堂都弥漫着霉味，看起来脏兮兮的，房间里的通风口吹出来的空气就像发霉的空气一样。停车场的位置很隐蔽，还用绳子围了起来，没有任何停车指示，所以我们只能把车停在停车场，然后拖着所有行李走到酒店。房间感觉很脏，床也感觉坏了。房间里甚至连冰箱都没有。早上想用电梯？祝你好运。我觉得这家酒店从六十年代就没打扫过也没翻新过，而我竟然花了四百美元住这间房。早上连咖啡都没有。我以后绝对不会再住这家酒店了。我希望这家酒店的老板知道，很明显他/她根本不在乎这家酒店，也不在乎住在这里的人。 （原文） If could give 0 stars, I would. This is the worst hotel I have EVER been in. Just like all the other reviews said, the whole lobby smelled musty and looked disgusting, the air vent in the room smelled like it was just pushing out moldy air. The parking situation was hidden and roped off with no direction as to what you're supposed to do to park there so we had to park at a garage and walk with all our luggage to the hotel. The room felt grimy and the bed felt broken. There wasn't even a fridge in the room. Good luck trying to use the elevator in the morning. I feel this place hasn't been cleaned or upgraded since the 60s and I paid FOUR HUNDRED DOLLARS for that room. There wasn't even coffee offered in the morning. I will never ever stay here again. I hope whoever owns this hotel knows that it is obvious he/she doesn't care about it or the people that stay here.

（由 Google 翻译）简直糟透了。整个酒店都热得要命，因为空调坏了。大堂里甚至还装了风扇，这显然是个众所周知的问题。即使换了好几次房间，我们房间能调到的最低温度也只有77华氏度（约23摄氏度）。换房前打电话叫楼下，工作人员却说“房间很大”，好像空调坏了就是因为这个原因。他们完全没有承认他们的设备坏了。 清洁也是一个大问题。浴室简直恶心到不行，到处都是霉菌和锈迹。 酒店里有一家小餐馆，充其量也只能算是平庸之作。他们也从来不在网站上或门口更新营业时间，所以我们在漫长的旅行之后只能四处寻找还开着的餐厅。 这家酒店需要彻底整修，不仅要修理所有坏掉的设备，比如空调，还需要公司介入，控制局面。即使是免费的，对这家酒店来说也太贵了。 （原文） Absolutely horrible. The entire hotel is incredibly hot because the AC does not work. There are even fans set up in the lobby, so this is obviously a known issue. Even after moving rooms multiple times, the coolest we could get our room to was 77 degrees. When we called down before changing rooms, staff told us "it's a big room" as if that causes the AC not to work. There was zero acknowledgement that their equipment was broken. Cleanliness is also a major issue. The bathrooms are absolutely disgusting, with mold and rust stains. There is a tiny restaurant that is mediocre at best. They also never updated their hours on the website or the door, so we were left trying to find a place that was open after a long travel day. This hotel needs a complete rehaul to not only fix all the broken equipment, namely the air conditioning, but it also needs corporate to step in a take control. Even free is too expensive for this place.

那年去迈阿美邮轮之旅前入住这家酒店，海景房阳台上看大西洋景色优美。酒店早餐美味。酒店员工友善，我们离开酒店时帮助我们找出租车。非常推荐游客入住。

（由 Google 翻译）我在这家迈阿密海滩海滨酒店的体验堪称完美。酒店地理位置优越，醒来就能看到海景，还能直接通往海滩，让每一天都如梦似幻。 房间一尘不染，舒适宜人，装饰精美，阳台上还能欣赏到壮丽的海景。酒店员工非常出色！他们总是热情友好、细心周到，随时准备为我提供任何帮助。 酒店的设施，例如泳池和海滨酒吧，都非常适合放松身心，早餐也美味可口，选择丰富。 毫无疑问，我很乐意再次入住这里。强烈推荐给所有想要在迈阿密海滩享受难忘假期的人！ （原文） My experience at this beachfront hotel in Miami Beach was nothing short of perfect. The location is unbeatable, waking up to ocean views and having direct access to the beach made every day feel like a dream. The room was spotless, comfortable, and beautifully decorated, with a balcony that offered a stunning view of the ocean. The staff were outstanding! always friendly, attentive, and ready to help with anything I needed. The hotel’s amenities, like the pool and the beachside bar, were perfect for relaxing, and the breakfast was delicious with plenty of fresh options. Without a doubt, this is a place I’d love to come back to. Highly recommended for anyone looking for an unforgettable Miami Beach getaway!

（由 Google 翻译）我在贝斯特韦斯特酒店度过了美妙的一周，这很大程度上要归功于Veronica。从我抵达的那一刻起，她就让一切都变得无比轻松。她竭尽全力确保我住得舒适，得到悉心照顾，她的友善和专业精神让我的入住体验提升了不少。 Veronica不仅出色地完成了她的工作，她也让我的整个一周都变得更加美好。与她的每一次互动都流畅、友好，并且真诚地提供帮助。很少有人能像她这样，既能让你感受到宾至如归的关怀，又能让你感受到无微不至的关怀。 正因为她，我一定会再次光临，并向其他人推荐这家酒店。贝斯特韦斯特酒店很幸运能有像Veronica这样的人加入他们的团队！ （原文） I had an amazing week at the Best Western, and a huge part of that was thanks to Veronica. From the moment I arrived, she made everything incredibly easy. She went out of her way to make sure I was comfortable and taken care of, and her kindness and professionalism completely elevated my stay. Veronica didn’t just do her job—she personally made my entire week so much better. Every interaction with her was smooth, friendly, and genuinely helpful. It’s rare to meet someone who can make you feel both welcomed and taken care of the way she did. Because of her, I’ll absolutely be coming back and recommending this location to others. Best Western is lucky to have someone like Veronica on their team!

（由 Google 翻译）完美！完美！完美！ 从我们踏入酒店的那一刻起，直到我们离开，服务都无可挑剔！ 我有幸在这家酒店举办了我的婚礼（一场美轮美奂的婚礼），由Jonathan Dominguez先生操办。入住体验非常棒！房间很漂亮，早餐也很丰盛！Jonathan先生非常出色，他的同事们也都非常专业、细致周到！强烈推荐！感谢Best Western酒店全体员工！ （原文） Perfect perfect perfect! From The moment we walked in until the moment we left it was such a great service! Had the privilege to have my Wedding Hosted in this Hotel(The most beautiful wedding) by Jonathan Dominguez The stay was great! The room was beautiful breakfast was great ! Jonathan was amazing and His Coworkers were absolutely professional and very attentive! Would recommend 100000000 times ! THANK YOU BEST WESTERN STAFF

（由 Google 翻译）这家酒店的住宿体验真是出乎意料地棒。海景房带阳台，价格却比附近其他酒店便宜很多。房间干净舒适，泳池很棒，海滩入口也很棒，还有躺椅和遮阳伞。每个人都非常友好，服务很棒！ （原文） Really unexpectedly great stay at this hotel. Fantastic ocean view room w balcony at a fraction the price of other hotels nearby. Clean, comfortable room, great pool, fantastic beach access w chairs and umbrella. Everyone was so nice, great service!

（由 Google 翻译）我在酒店的住宿体验简直棒极了，这很大程度上要归功于客房部经理维罗妮卡。她尽心尽力，确保每位客人都能感到舒适和受到关怀。看得出来她对自己的工作非常自豪——每个房间都一尘不染、清新整洁、准备得恰到好处。 维罗妮卡热情友善的性格和对细节的关注尤其令人印象深刻。她不仅仅是管理者，更是以友善和专业的态度领导着她的团队。任何小小的要求都能得到快速且面带微笑的回应，这让整个入住体验更加完美。 酒店各处的服务都体现了她的敬业精神——干净的走廊、洁净的床单，以及处处洋溢的温馨氛围。维罗妮卡真正树立了卓越的标杆。我知道她会继续管理酒店，所以我一定会再次入住！ （原文） My stay at the hotel was absolutely amazing, and a huge part of that was thanks to Veronica, the manager of housekeeping. She goes above and beyond to make sure every guest feels comfortable and cared for. You can tell she takes great pride in her work — every room is spotless, fresh, and perfectly prepared. What really stood out was Veronica’s warm personality and attention to detail. She doesn’t just manage; she genuinely leads her team with kindness and professionalism. Any small request was handled quickly and with a smile, which made the whole experience even better. The service throughout the hotel reflects her dedication — clean halls, crisp linens, and a welcoming atmosphere everywhere you go. Veronica truly sets the standard for excellence. I’d definitely stay here again, knowing she’s in charge!

（由 Google 翻译）酒店设施略显陈旧，但房间宽敞，家具齐全。地理位置绝佳，就在美丽的海滩边。酒店免费提供沙滩巾和躺椅。 （原文） Das Hotel ist schon etwas in die Jahre gekommen aber das Zimmer war groß und ausreichend möbliert. Die Lage ist fantastisch, direkt am wunderschönen Strand. Man bekommt kostenlos Strandtücher und Liegen.

（由 Google 翻译）2025年2月入住——抱歉评论晚了！我看到过一些不太好的评价，但我的入住体验真的很愉快。抵达时，热情友好的员工热情接待了我。地理位置优越，线上办理入住快捷顺畅。虽然建筑比较老旧，但房间干净舒适，而且我的房间视野极佳。酒店交通便利，方便前往几家很棒的餐厅和零售商店，很多都位于酒店内。我唯一的不满是：对于这个价位的酒店来说，浴室设施有点差强人意。 （原文） Stayed here in February 2025—sorry for the late review! I’ve seen some less-than-glowing reviews, but my experience was genuinely pleasant. When I arrived, I was greeted by a friendly and helpful staff. The location is fantastic, and digital check-in was quick and seamless. While the building is older, the rooms were clean, comfortable, and my room had a stunning view. The property also offers convenient access to several great restaurants and retail shops, many located right on-site. My only critique: the bathroom amenities were a bit underwhelming for a hotel in this price range.

（由 Google 翻译）我们通常住在隔壁的万豪酒店，但这次想换换口味……通常希尔顿逸林酒店会提供热乎乎的巧克力曲奇，但这里的曲奇却放在塑料抽屉里，室温又硬。真是太令人失望了。 酒店正在施工，进出非常不方便。你无法从正门进入，必须爬上坡才能到达类似商场的入口，然后乘扶梯上去，还得祈祷自己能找到正确的指示牌才能找到前台。 前台的位置很容易被误导，而且它位于一个也在施工的客房区域。电子房卡在电梯里用不了，你必须用房卡才能进入电梯到达房间。 走廊陈旧不堪，粉刷成难看的淡紫色和灰色，感觉像一栋破旧的公寓楼。你走出电梯，看起来像是一个不错的休息区，但转过身来，却是一条光线昏暗、粉刷成淡紫色和灰色的走廊，每隔几步就有一个摄像头。 海湾景色不错，但从这里看不到游轮。 遮光窗帘上有破洞，光线会透进来。 总的来说，我宁愿用希尔顿积分去其他地方，或者花钱入住我们住过四五次的比斯坎湾万豪酒店。 （原文） We normally stay at the Marriott right next door but decided to switch it up… normally at double tree you get a warm chocolate chip cookie, not here they are stored in a plastic drawer and they are room temp and hard. BIG LET DOWN. There’s construction that makes getting into this hotel very inconvenient. You can’t access the from entrance you have to walk up the hill to get to the mall type entrance , then up the escalator and hope your following the correct signs to the front desk. Finding the front desk is misleading and it’s in a room area where there’a construction in this area too. The digital card doesn’t work in the elevator and you have to use the card to access the elevator to get up to your room. The hallways are outdated and painted in this awful lavender and gray color that feels like a dingy apartment building. You walk off the elevator and it looks like a nice sitting area but you turn down to a poorly lit lavender and gray hallways with cameras every few feet. The bay view is nice but you can’t see the cruise ships from here. The blackout curtains have holes in them so the light peeks thru them. Overall I would rather use our Hilton points at a different location or pay to stay at the Marriott at biscayne bay where we have stayed 4-5 times.

（由 Google 翻译）点评：糟糕体验——千万别预订这家酒店！ 我们在这家酒店的住宿体验极其糟糕。酒店目前正在装修，预订时却没有告知。施工让我们的日常生活非常不便，彻底破坏了度假氛围。 代客泊车的工作人员几乎不会说英语，而且服务态度很差。从我们到达的那一刻起，一切都显得混乱无序——然而，我们却不得不为此支付全额费用。 工作人员似乎因为装修和不断收到的不满客人的投诉而倍感压力。我们公寓的主卧马桶不停地漏水，既吵又烦人。床很不舒服，房间设施也很简陋。 预订后，我们收到了一封关于装修和停车说明的电子邮件，但即使是这些邮件也包含错误的信息。 这家酒店彻底毁了我们的假期。我以前从未住过这么糟糕的地方。 最糟糕的体验——千万别预订这家酒店！ （原文） Review: Terrible Experience – Do Not Book This Hotel! Our stay at this hotel was extremely disappointing. The property is currently under renovation, which was not mentioned at the time of booking. The ongoing construction made our daily life very difficult and ruined the vacation atmosphere completely. The valet parking staff barely spoke English and treated us poorly. From the moment we arrived, everything felt chaotic and unorganized — and yet, we had to pay full price for it. The staff seemed visibly stressed due to the renovation and the constant complaints from unhappy guests. In our apartment, the toilet in the master bedroom kept running non-stop, which was both noisy and annoying. The beds were uncomfortable, and the room was poorly equipped. After booking, we received an email about the renovation and parking instructions, but even those contained incorrect information. This hotel completely ruined our vacation. I have never stayed in such a terrible place before. The worst experience ever – don’t book this hotel!

（由 Google 翻译）酒店正在装修。没有大堂，我们得从侧门进去，穿过购物区，再乘扶梯上去。工作人员很热情周到，但是一直都很吵，即使换了房间也一样。噪音是从楼下传来的，隔壁餐厅正在举办大型派对……总之，日夜都很吵。酒店临海，但是酒店内没有可以欣赏海景的餐厅。或许应该先关门装修，然后再重新开业。很遗憾，这家酒店的氛围不太好。 而且，酒店本可以更干净一些！ 无论如何，谢谢。 （原文） The hotel is under the RENOVATION. There is no lobby, we had to walk through the side, into the shopping, up the escalator. The staff was sweet and accommodating, nevertheless it was so noisy all the time even when we changed the rooms. The noise was coming from down below, the restaurants next door were having a big party… basically noisy all day and night. It is a Bay front property, but there is no restaurant with the view on the property to enjoy it. Perhaps close the hotel, renovate and then reopen. The hotel didn’t have a good vibe unfortunately. And could have been cleaner! Thank you anyway.

（由 Google 翻译）这真是一次难忘的经历。首先，这栋楼没有正门。 你得穿过一个像80年代风格的奇怪购物中心，里面弥漫着一股脚臭味。走廊中央竟然还有狗屎。 终于到了前台。你会发现前台后面竟然用白色的浴帘做背景。 然后你会被指引去坐电梯。电梯摇晃得很厉害，而且运行速度非常慢。 这里正在施工，电钻声不绝于耳。游泳池也在施工。 房间很大，但是看起来很旧。 孩子们有一次没把厕纸冲干净，结果马桶堵了。 总经理内斯特说，因为员工都回家了，他们正在找马桶搋子给我们自己去疏通马桶。 哪家酒店会没有马桶搋子？ 我也从来没被要求自己疏通马桶过。 我住在一个没有马桶的酒店房间里，还带着三个孩子……其中一个是自闭症患者。 这太糟糕了，希尔顿应该为他们的名字出现在这个地方而感到愤怒。 （原文） This has been interesting. First off there is no front entrance to the building. You have to walk though an odd shopping center from the 80’s that smells like feet. There is literally dog poop in the center in the hall. Finally you to get to the front desk. Where you will find white shower curtains as a backdrop behind the desk. You will then be directed to the elevator. Which shakes and takes a very long time to move. There is construction and a constant sound of drills. There pool is under construction. The room is large but old looking. At some point the kids did not flush the toilet paper well and it clogged up. The general manager Nester says they are looking for a plunger to give us to plug our own toilet because the staff when home. What hotel has no plunger ? I’ve never been asked to plunge my own toilet either. I am in a hotel room with no working toilet and three kids… one who is autistic. This is horrible and Hilton should be upset their name is on this place

（由 Google 翻译）酒店正在装修。入口很难找（最好的办法是使用隔壁万豪酒店的入口）。前台服务一般；前台是宴会厅里的一个临时区域。我们住在公寓楼里……房间陈旧破败，尤其考虑到价格。一楼的美食广场有很多餐厅，但没什么特别的。泳池因为装修关闭了……你可以买一张隔壁万豪酒店泳池的通行证。就目前的情况而言，我不会再入住这家酒店了。总体来说很失望。 （原文） Hotel is under renovation. Very difficult to find the entry (best bet is to use the entrance to the Marriott next door). Service at front desk was so-so; front desk is a makeshift area in a ballroom. We stayed in the condo tower...room was dated and worn especially for the money. Food court on the ground level has various eatery options but nothing spectacular. Pool is closed due to renovations...you can get a pool pass for the Marriott pool next door. I would not stay at this hotel again in its present state. Disappointed overall.

（由 Google 翻译）标题：希尔顿逸林酒店的糟糕体验 我在这家酒店的入住体验极其令人失望，远低于希尔顿品牌应有的水准。 泳池在我入住期间一直关闭，而且预订时没有任何事先通知。早餐在一个类似地下室的餐厅供应，通风不良，选择非常有限，而且品质很差。 客房服务人员即使在我明确要求后，也不会更换床单或彻底清洁房间。安保措施非常糟糕——我因为遭遇入室盗窃未遂而不得不更换房间，这让我感到非常不安全。 更糟糕的是，尽管退房后我多次催促，但从我的信用卡中扣除的押金至今仍未退还。 我强烈不推荐这家酒店。其设施、服务和安保都远低于人们对希尔顿酒店的预期。 （原文） Title: Terrible Experience at DoubleTree by Hilton My stay at this hotel was extremely disappointing and far below the standards expected from the Hilton brand. The pool was closed for the entire stay with no prior notice at the time of booking. The breakfast is served in a basement-like cafeteria, poorly ventilated and with very limited, low-quality options. The housekeeping staff do not change bed linens or properly clean the rooms, even after specific requests. The security is very poor — I had to change rooms after an attempted break-in, which made me feel completely unsafe. To make matters worse, the security deposit charged to my credit card has not been refunded, despite multiple follow-ups after check-out. I do not recommend this hotel at all. The facilities, service, and security are far below what one would expect from a Hilton property.

酒店很新，坐地铁方便，员工态度很好

（由 Google 翻译）很棒的酒店！在这里住了7晚。食物美味，饮品也很棒。如果你不想离开，就不要离开这家酒店。泳池休息室很棒！员工很棒。 我对这家酒店唯一的抱怨是走廊和房间入口处的空气质量很差。 街对面有一家很棒的黎巴嫩餐车，食物也很棒。白天或晚上任何时候都适合散步。 （原文） Awesome hotel! Stayed here for 7 nights. Good food, good drinks. Don’t have to leave this hotel if you don’t t want to. Pool lounge was great! Staff was great. My only complaint about the hotel is the hallways and entry area of the rooms have a bad eco. Great little Lebanese food truck across the street has great food as well. Good are to take walks any time of the day or night.

（由 Google 翻译）大堂和庭院都很漂亮。停车很容易找到。没有电动汽车充电桩，这很令人失望。房间还可以，但非常乏味。淋浴没有护发素，这造成了一个大问题。浴室没有沐浴露，这又带来了另一个问题。卫生纸很薄，而且很便宜。床和枕头很糟糕，我们俩都背痛了一整天，脖子也痛了三天。 （原文） Lobby and grounds were beautiful. Parking was easy to find. No EV charging which was disappointing. The room was OK. Very bland. Shower had no conditioner which created a huge issue. Bathroom had no lotion, which created another issue. Toilet paper was very thin and cheap. Bed & pillows were terrible, we both had back pain all day, and neck pain that has now lasted 3 days.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 迈阿密布里克尔诺富特酒店的卓越体验！ 从我们抵达的那一刻起，迈阿密布里克尔诺富特酒店的团队就让我们感到宾至如归——但此次入住体验的真正亮点在于克里斯蒂安令人难以置信的客户服务。他对细节的关注、热情和真诚的关怀远远超出了我们对顶级酒店的预期。每一次互动都让人感到亲切、周到且轻松自在。 无论是为我们提供当地旅游建议，确保我们的房间完美无瑕，还是仅仅用灿烂的笑容迎接我们，克里斯蒂安都让我们的住宿体验变得无比难忘。酒店本身现代时尚，地理位置优越，但正是像他这样的人，才让迈阿密布里克尔诺富特酒店真正与众不同。 强烈推荐这家酒店给所有来迈阿密的游客——如果您有幸遇到克里斯蒂安，您将享受到五星级甚至超越预期的服务！ （原文） ⭐️⭐️⭐️⭐️⭐️ An Outstanding Experience at Novotel Miami Brickell! From the moment we arrived, the team at Novotel Miami Brickell made us feel completely at home — but the true highlight of our stay was the unbelievable customer service from Christian. His attention to detail, warmth, and genuine care went far beyond what you’d expect from even the best hotels. Every interaction felt personal, thoughtful, and effortless. Whether it was helping us with local recommendations, ensuring our room was perfect, or simply greeting us with a smile that brightened the day, Christian turned a great stay into an unforgettable one. The hotel itself is modern, stylish, and perfectly located, but it’s people like him who make Novotel Miami Brickell truly special. Highly recommend this hotel to anyone visiting Miami — and if you’re lucky enough to meet Christian, you’re in for 5-star service and then some!

（由 Google 翻译）这家酒店简直糟糕透了。我为朋友预订了两晚住宿，并提前支付了两晚的停车费。他们没有当场收取我这两晚的停车费，而是把停车费加到了房费里。等我朋友退房时，他们不仅收取了我之前已经支付的两晚房费，还重复收取了两晚的停车费。我打电话询问重复收费的原因，接电话的是一位名叫玛丽娜的女士。她不仅无法解释重复收费的原因，还告诉我我的信用卡被扣了四晚的停车费和杂费。这完全说不通，因为我朋友告诉我她只要求支付杂费，而且她的收据上清楚地显示了她的信用卡号。最后，我终于联系上了另一位工作人员，他明白了事情的来龙去脉。他告诉我，他会把四晚的停车费退还给我朋友，并按规定收取我之前就应该支付的两晚停车费。经历了如此令人抓狂的事情，我的旅行也因此彻底泡汤了。结果，这个人居然告诉我，他们只收我一晚的停车费，而不是两晚，这样就能省下35美元。真是太感谢了！我以后再也不会住这家酒店了，而且我会把我的遭遇告诉所有认识的人。玛丽娜根本不应该在酒店行业工作，因为她就是我以后不再入住这家酒店，以及我要把我的遭遇告诉所有人的主要原因。 更新：结果发现，在我客人入住的那天，他们还错误地从我的信用卡里扣了324美元。我打电话询问此事，他们说这是个错误，会把钱退还到我的账户。当我打电话跟进并询问这家酒店母公司的客服或投诉电话时，接电话的人却说她没有这些信息。她让我去找酒店前台经理。经理也解释不了这笔费用是什么，只说可能跟停车有关。她发给我一张退款单，上面写着“押金转至C/I”。现在看来，他们可能对我和我的客人重复收取了所有杂项费用，包括我客人只住了两晚却收了四晚的停车费。这简直是一场噩梦。 （原文） Absolutely horrific hotel. I reserved a two night stay for a friend and also paid for two nights of parking in advance. Instead of charging me for the two nights of parking then and there, they added the parking to the room charges and when my friend checked out they charged her for the two nights I was supposed to have already paid for plus they also charged her a duplicate two additional nights. When I called to inquire about the duplicate charges a woman named Marina answered and not only could she not provide any helpful information on the double charges but she also told me that my credit card was charged for the four parking nights plus incidentals. This didn’t make any sense as my friend told me she asked to pay for incidentals and her receipt clearly showed her credit card number. I ended up finally talking to another person who came to realize what had happened. He told me he would refund her card for the four nights of parking and charge me, as should already have been done, for two nights of parking. After all of that incredible frustration, which actually ruined the end of the trip, this person told me they would charge me for one night of parking instead of two, saving me $35. Wow, thanks a lot. I won’t be using this hotel ever again and I will tell people I know about my experience. Marina shouldn’t be working in the hospitality industry as she is the primary reason why I will not be using this hotel again and why I will be letting everyone know about my experience. EDIT: It turns out that on the day that my guest checked in they also charged my credit card an erroneous charge of $324. I called to ask about this and they said this was an error and that they would credit it back to my account. When I called to follow up and requested a customer service or complaint number for the parent company of this hotel I was told by the person I spoke with that she did not have that information. She instead referred me to the front desk manager of the hotel. She could not explain what the charge was for but said it might have been related to parking. She sent me a refund slip that labeled the charge as “Deposit transfer at C/I”. It is beginning to look like they might have double charged my guest and I for all incidentals, including four nights of parking for my guest’s two night stay. This has been an absolute nightmare experience.

（由 Google 翻译）酒店内部非常漂亮，房间也同样舒适。我只给两星的原因是，我入住期间，酒店里根本没有微波炉，除非你付15美元。我经常在世界各地旅行，从未听说过这种事。他们也没有可用的停车场，只有一个车库，每晚要35美元。这两点对我来说是致命的，我不会再来了。除非我付15美元，否则我甚至连热一下饭菜都做不到，这太荒唐了。总的来说，如果你有可支配收入，那么这里是一个不错的住宿选择。 （原文） The hotel inside is very nice and the rooms are just as nice. The reason I only gave 2 stars is because during my stay there were no microwaves available in the hotel at all unless you pay $15. I travel all over the world for a living and have never heard of such things. They also do not have an available parking lot, they only have a garage that is a whopping 35$ A NIGHT. These 2 things were deal breakers for me and I will not return. I can’t even heat up the food I have unless I pay 15$ that is absurd. Overall if you have disposable income then yes this is a nice place to stay.

（由 Google 翻译）非常喜欢这间房间。房间很现代，干净整洁，气味宜人，床也很舒服。工作人员热情友好，专业素质很高。下次来迈阿密，我肯定还会选择诺富特酒店。价格也很实惠。 （原文） Loved the room. Very modern, clean, smelled great, and bed was comfortable. The staff was very pleasant and very professional. When I come back to Miami, will definitely come to Novotel again. Great prices also.

（由 Google 翻译）我们在这里度过了一个周末，庆祝我们的周年纪念日。地理位置优越，泳池区和海滩俱乐部也堪称一流。他们把我们的房间从城市景观房升级到了海湾景观房，这真是太美了，欣赏城市夜景也很棒。房间有点陈旧，但除此之外一切都很棒。我们一定会考虑再次入住！ （原文） we spent the weekend here for our anniversary. The location was great, and the pool area and beach club was pure class. They upgraded our room from a city view to bay view which was so gorgeous and nice to see the city lit up at night. The room was a little outdated but other than that it was great. We would definitely consider staying again!!

（由 Google 翻译）所以我本来没打算写点评。我一般不写。但去年我为了拉丁格莱美奖在这里住过，今年的颁奖典礼也近在咫尺，我不得不写点什么。 我入住时发现房间很脏。水槽里有香烟（见图）。还有一把椅子坏了（图）。我给工作人员留了小费和一张纸条（另一张照片）。后来我回到房间，小费收了，但坏的椅子还在（我接下来的住宿期间一直没动）。这些问题我都报告给了前台。 我还让我熨了西装去参加颁奖典礼。我知道他们会把它寄给一位合伙人，但退回来时上面满是棉绒。那是一套干净但有点皱的海军蓝西装。不知道熨烫时怎么会沾上白色的棉绒。我花了30多分钟才把西装弄得像样。我也跟前台反映过这个问题，但毫无效果。 我以前住过蒙德里安连锁酒店，但不会再住这家了。 （原文） So I never intended to write a review. I generally don’t. But I stayed here last year for the Latin Grammys and with this year’s awards fast approaching, I had to write something. I checked in and the room was filthy. Cigarettes in the sink (see photo). Also a chair was broken (photo). I left a tip and note for the staff (another photo). Came back to the room later and the tip money was accepted but the broken chair remained (for the rest of my stay). These issues were reported to the front desk. I also had my suit pressed for the awards. I know they send it out to a partner but it was returned covered in lint. This was a clean but somewhat wrinkled navy suit. No idea how the white lint got on there from a pressing. It took me 30+ minutes to make the suit presentable again. This was also mentioned to the front desk to no avail. I’ve stayed in the Mondrian chain before but won’t be staying at this one again.

（由 Google 翻译）我在这里住了7晚。我绝不会推荐这家酒店，员工既不专业又粗鲁。房间又旧又脏，我不得不多次要求前台打扫。 前台那个矮个子的拉丁裔女人应该被解雇，她根本不应该在酒店工作，她总是低头玩手机，对客人漠不关心。泳池入口处的那个非裔美国男人也一样，他对一家客人非常粗鲁。他们根本不懂得如何与客人沟通。我感到震惊。 无论你去泳池多少次，他们都会要求你打开沙滩包，因为他们不相信客人不会从外面带饮料或食物，哪怕是水！一个带着婴儿的家庭被粗鲁地要求把水扔进垃圾桶……我从未见过这种事。 退房的时候，没有人问你入住体验如何，也没有人希望你再次光临。 这根本不是什么豪华酒店，顶多算个三星级酒店，服务非常差。泳池和景色根本不值这个价，糟糕的服务和不专业、不称职的员工简直让人难以接受。在迈阿密，你能找到比这好得多的酒店。 （原文） I stayed here for 7 nights. I’d never recommend this hotel, unprofessional and rude staff. The rooms are old and not clean, I had to ask at the reception several times to do the cleaning. The short Latino woman at the reception should be fired and should not work in a hotel she was always on her phone and didn’t care at all about the clients, same thing for the african american man at the entrance of the pool who was very rude to a family of clients. They do not know how to talk to clients properly. I was shocked. You will be ask every single time, no matter how many times you go the to the pool area, to open your beach bag because they do not trust their clients to not bring drink or food from the outside even water ! A family with a baby was rudely ask to trow their water in the bin.. I’ve never witnessed such a thing. And when you checked out, no one ask you how your stay went or wish you to come visit again. This is not at all a luxury hotel, it is at top a 3 stars hotel with very bad services. The pool and the view do not worth the bad services and the unprofessional and unqualified staff, you will find so much better in Miami.

（由 Google 翻译）此外，床边没有方便的充电插座。所有电源插座都在地板上或位置很尴尬。我不得不把手机充电器放在地板上充电，因为床头柜附近或其他方便的地方都没有插座。沙发附近只有一个插座，而且离床很远，充电非常不方便。 更糟糕的是，空调遥控器不见了，所以我没法调节温度。晚上房间特别冷，我却无处可调。淋浴间没有标明冷热水，洗澡的时候只能靠猜。 最后，护发素也完全空了。虽然我不喜欢主动要求补充，但工作人员在打扫房间的时候应该检查一下这些。总而言之，这家酒店我一颗星都不想给，也完全不推荐。既然他们要收这么高的房价和押金，就应该提供更好的服务。 还有一点：他们竟然把像我这样的付费客人安排在三楼，这实在令人无法接受。三楼看起来更像是员工楼层，或者只是健身房和水疗中心，而其他客人都是从四楼开始住的。感觉就像他们给了我一个不适合普通客人的房间，尽管我付的钱和住在四楼或五楼的客人一样。房间一点也不舒服。 （原文） Additionally, there were no convenient charging outlets near the bed. All the power sockets were on the floor or in awkward places. I had to leave my phone charger on the floor to charge my phone, because there were no outlets near the bedside table or anywhere convenient. There was only one outlet near the couch, and it was far from the bed, making it really inconvenient to charge devices. On top of that, the air conditioning remote control was missing, so I couldn’t adjust the temperature. It was extremely cold at night, and I had no way to change the settings. The shower didn’t have any clear labels for hot or cold water, so it took a lot of guesswork just to take a shower. Finally, the conditioner dispenser was completely empty. Even though I don’t like asking for refills, the staff should check these things when they clean the room. Overall, I wouldn’t give this hotel any stars and I wouldn’t recommend it at all. If they’re going to charge such high rates and a deposit, they need to offer a much better experience. And one more thing: it’s really unacceptable that they put a paying guest like me on the third floor, which seems to be more like a floor for staff or just for the gym and spa area, while other guests start from the fourth floor upwards. It felt like I was given a room that’s not meant for regular guests, even though I paid the same amount as anyone staying on the fourth or fifth floor. The room wasn’t comfortable at all.

（由 Google 翻译）上周我和妻子在蒙德里安酒店住了三晚，期间我参加了一个工作会议。酒店位置绝佳，可以欣赏到美丽的海湾景色。房间宽敞，还有一个漂亮的阳台。 从入住到退房，酒店员工都非常出色。办理入住时维多利亚热情周到，入住期间马克也一直陪伴在我们身边。餐厅和泳池都很棒。 这是我们第一次入住海湾地区，我们一定会再次选择蒙德里安酒店。 马克，非常感谢您和您的同事们为我们提供的如此美好的住宿体验。 （原文） My wife and I stayed at the Mondrian for 3 nights last week while I was at a work conference. The location is great, with a beautiful view over the bay. The rooms are large and we had a nice balcony. From beginning to end the staff was incredible. Victoria at check in and then Marc throughout the stay. The restaurant and pool are excellent. This was our first time staying on the Bay side and we will gladly return to the Mondrian. Marc, thank you and your colleagues for such a great stay.

（由 Google 翻译）Normita 和前台员工 Melody、Lounedy、Leo 和 Michael 是我入住期间最棒的部分。他们热情、细心，真心关爱客人。从最细微的细节到最重要的时刻，他们都确保我感到宾至如归，备受照顾。在迈阿密，这种热情好客的服务实属难得。然而，另一位女士却把一切都搞砸了。 我不得不两次与那位矮小、脾气暴躁的西班牙裔女士交涉，因为她，我决定把评价改为一星。她的英语比她的态度更糟糕，而我是西班牙语母语者，完全可以用西班牙语回复我。就因为这位女士，我带着不愉快的心情离开了。 （原文） Normita and the front desk staff Melody lounedy Leo Michael were the best part of my stay. They’re warm, attentive, and sincerely care about the guests. From the smallest details to the big moments, they made sure I felt welcomed and looked after. It’s rare to see that kind of hospitality anywhere in Miami. But then the other lady messed everyrhing up to deal twice with the short angry hispanic lady with attitude and because of her I’m changing my review to a one star her english is worse than her attitude and im a native Spanish speak so could easily have replied to me in Spanish and because of this lady I left upset

（由 Google 翻译）入住体验糟透了，尽管我事先确认过一切顺利。我们的包裹被酒店内部人员偷走了，他们查看监控录像后，包裹却神奇地出现了。房间每三天打扫一次，如果你要求任何额外服务，他们都会拒绝。员工更注重执行规章制度，而不是为客人提供优质的体验。泳池边不允许携带任何物品，而你却可以把所有东西都买下来——这种情况我以前从未见过，即使是在高档度假村。我以前多次入住这家酒店，但这次距离上次入住已经五年了，感觉服务质量明显下降。我表达了对度假村的不满，但他们并没有表现出多少同情。我平时很少写差评，我自己也经营一家公司，所以我理解可能会发生一些事情，但他们显然只是为了赚钱而经营，根本不提供任何价值或优质的体验。我们会回到我们喜欢的喷泉蓝酒店。 （原文） Check-in experience was messed up, even though I checked in advance that things go smoothly for my guests. Our package was stolen internally and once they reviewed the security cameras it magically showed up. Rooms are cleaned every three days and if you request any extra service they refuse. Staff is more focussed on enforcing their rules than providing a great guest experience. Cannot bring anything to the pool you acquired to buy everything there never seen this before even at high-end resorts. Have stayed here numerous times in the past, but this last one was five years after the last experience and a noticeable drop off. I expressed my displeasure for the resort, but they were not very sympathetic. I’m not one to write negative reviews and own a business myself so I understand that things can happen, but they are clearly in it solely for monetizing their property without providing value or quality experience. We’ll go back to the fountain blue where we love.

check-in有点慢，周末很多人，房间挺好，网速快，周围什么都有，泳池有点low

（由 Google 翻译）我们非常喜欢在这里的体验！游轮出发前的两晚住宿非常完美。工作人员非常友好，乐于助人。有一天晚上我们点了夜宵，体验非常棒。晚上10:30左右，我们还要了两条毯子，大约10分钟后，有人敲门，递上了毯子。 酒店的酒吧和餐厅都很棒。 酒店位置靠近海湾购物中心，活动丰富，走动空间也很大。 房间美极了。我们住在30楼的海湾套房，景色美极了！ 10/10，下次还会住这里 （原文） We loved our experience here! Perfect 2 night stay before our cruise. The staff was absolutely lovely and helpful. We ordered late night dessert one night and it was a great experience. We also requested 2 blankets around 10:30 PM and there was a knock on the door about 10 minutes later with our blankets. The bar and restaurant in the hotel were both great. Location right near the bayside mall also provided lots of activity and room to walk. Room was absolutely stunning. We stayed in bayside suite on 30th floor and the views were awesome! 10/10 would stay again

（由 Google 翻译）旅途愉快。万豪酒店的客房一直以来都舒适宜人。我入住这家酒店，夜床服务更是超出预期。花点时间了解一下员工，他们人都很棒。Marelys 非常热情友好，办理了入住手续，解答了各种问题，毕竟这家酒店很大，服务也很棒。 （原文） Had a great visit. Marriott historically has always had comfortable rooms. My stay at this hotel were above and beyond with turndown service. Take some time to get to know the staff. They are great people. Marelys was kind, checked in, answered questions as this is a big hotel and was able to provide great service.

（由 Google 翻译）我们预订了中午12点的提前入住。工作人员非常不帮忙，而且一窍不通。一个女孩说我们的房间还没准备好，就给我们安排了一间大床房。如果我没付套房的钱，那倒也罢了。真是无语。之后他们又说我们的套房40分钟后就能准备好。结果4个小时过去了！我们还在等！我们去前台，结果换了一批完全不同的、同样一窍不通的员工。看来第一班的员工决定下班，不想管这件事了。第二班的员工又想把我们安排到那间该死的大床房。我跟那个女孩解释说我们买的是套房，她才把我们安排到正确的房间，然后除了编造借口什么也没做。服务态度差到极点。全是借口。管理层也完全不帮忙。我希望总部能看到这条评论。这家酒店需要好好重新培训一下员工。我在Arby's都享受过比这更好的服务。给所有考虑入住这家酒店的人的建议……去La Quinta吧——你会得到好得多的待遇。 这是我住过的最糟糕的酒店。 （原文） We were scheduled for early check-in at 12pm. Staff was very unhelpful and clueless. This girl said our room wasn't ready and instead booked us in a king bedroom. That would've been fine had I not paid for a damn Suite. Clueless. I was then told our Suite would be ready in 40 minutes. 4 hours later! we're still waiting! We then go up to the desk and an entirely new and clueless staff are there. Seems the first shift decided they would take off and not deal with it. The next shift tried putting us in the same damn king bedroom. After explaining to the gal we purchased a Suite she put us in the right room and did nothing but make up excuses. Zero customer service. Nothing but excuses. Zero help from management. I hope corporate reads this. This place needs serious retraining. I've received better customer service at Arby's. Advice to everyone considering this hotel... Go to La Quinta - you'll be treated much much better. Absolute worst hotel experience ever.

（由 Google 翻译）Jules提供的客户服务非常出色——他友善亲切，并且清晰地解释了我们的精英会员权益。他全程悉心照料，确保我们感到舒适，远超我们的预期，我们对此深表感谢。 在等待房间期间，我们还能打打台球，这真是一个意外之喜。 健身中心设施一流。 套房宽敞，淋浴水压强劲。 酒店位置绝佳，方便漫步海湾。 （原文） Outstanding customer service from Jules—friendly, personable, and clear in explaining our elite status perks. He exceeded our expectations in making sure we were comfortable every step of the way, and we deeply appreciate it. We got to enjoy a game of billiards while waiting for our room, which was a great bonus. Excellent fitness center. Large suites with great shower pressure. Fantastic location for walking around the bay.

（由 Google 翻译）迈阿密JW万豪侯爵酒店——五星好评！ 这家酒店满足了您的一切期待，从始至终都远超预期！我们选择了迈阿密JW万豪侯爵酒店，它带来的奢华体验绝对物超所值。我强烈推荐购买二楼礼宾酒廊的使用权——绝对物有所值。酒廊提供美食、饮品、私人座位、小吃、甜点，以及远离城市喧嚣的静谧氛围，让您的入住体验更加完美。 代客泊车是这里的必备服务。这片区域停车位非常紧张，所以一定要选择代客泊车，您一定会感谢自己的明智之举。另外，如果您在酒店附近转了几圈也不要惊讶——酒店就在迈阿密会议中心对面，位置比您想象的要隐蔽得多，哈哈！ 酒店内及周边均有多家餐厅可供选择，其中不乏一些优秀的餐厅。此外，步行不到1分钟即可到达戈登·拉姆齐的“地狱厨房”迈阿密分店（我的点评将在下一篇中发布！）。这家酒店的地理位置极其便利——无论是美食、夜生活、商务出行，还是短暂的奢华度假，都是理想之选。 房间一尘不染，现代时尚，舒适无比。浴室更是令人惊艳——配备电视、步入式淋浴间、深浸浴缸、高端洗浴用品，以及充足的梳妆照明。办公桌区域非常适合远程办公、接听Zoom会议或处理邮件。冰箱里备有充足的饮料，并采用感应式自动支付系统，打开时请注意。 首次入住的小贴士： • 请在选择楼层前刷卡进入电梯，否则电梯将无法识别。 • 请将房卡插入门附近的卡槽，以便房间内的电源激活。 酒店全体员工都非常出色——专业、周到、乐于助人。入住期间，我们没有任何问题，一切都顺畅、安静、愉快。大堂、走廊、电梯以及水疗/健身房区域都给人以高档且维护良好的感觉。总的来说，这家酒店绝对是五星级的，强烈推荐给所有前往迈阿密旅行，想要享受真正奢华体验，同时又希望拥有便利设施、一流服务、附近美食云集的住宿环境的旅客。我们一定会再次入住！ （原文） JW Marriott Marquis Miami – 5 Stars! This hotel was everything you could ask for, and absolutely exceeded expectations from start to finish! We chose the JW Marriott Marquis Miami and it truly delivered a luxury experience worth every penny. I HIGHLY recommend purchasing the 2nd floor Concierge Lounge access — it’s completely worth it. The food, beverages, private seating spaces, snacks, desserts, and quiet “break from the city chaos” atmosphere made the stay even more enjoyable. Valet parking is a MUST here. Parking in this area is almost impossible, so just plan to valet and you’ll thank yourself later. Also, don’t be surprised if you circle the block a few times — the hotel is directly across from the Miami Convention Center and blends in more than you’d expect, LOL! The hotel has multiple dining options and several excellent restaurants both inside and right next to the property. You’re also less than a 1 minute walk to Gordon Ramsay’s Hell’s Kitchen Miami (my review on that is coming next!). The convenience of this location is outstanding — perfect for food, nightlife, business, or a quick luxury getaway. The room was spotless, modern, and extremely comfortable. The bathroom is gorgeous — TV inside the bathroom, walk-in shower, deep soaking tub, high-end toiletries, and great lighting for getting ready. The desk area was perfect for working remotely, taking Zoom calls, or catching up on emails. The fridge is stocked and uses an automatic sensor-based payment system for beverages, so just be mindful of that when opening. Little things to note for first-timers: • Tap your card on the elevator BEFORE choosing your floor or it won’t register. • Insert your room card into the wall slot near the door for the electric to activate inside your room. The staff throughout the hotel were excellent — professional, attentive, and extremely helpful. We had ZERO issues during the stay and everything was smooth, quiet, and enjoyable. The lobby, hallways, elevators, and spa/gym areas all felt upscale and well-maintained. Overall this hotel is absolutely 5 stars and highly recommended for anyone traveling to Miami who wants a true luxury experience with convenience, great amenities, great food nearby, and top-tier service. We will definitely be back!

（由 Google 翻译）非常遗憾，我无法给这家JW万豪酒店五星好评。我们住过很多JW酒店，虽然房间很漂亮，餐厅也很棒，但我对他们的服务非常失望。我们在邮轮旅行前入住过这家酒店。当时我们急着出门赶往港口，我不小心把一些东西落在了衣橱里。通常情况下，如果我们落了东西，酒店都会打电话通知我们。但这次没有人打电话，而且我在邮轮上也没法打电话询问我落下的东西。等我下船后，他们说没有人报告丢失，也找不到了。我对JW酒店的期望更高，但这次的服务质量让我非常失望。真是太可惜了，我们以后再也不会入住这家酒店了，因为我们实在无法信任他们的服务。 （原文） It’s super unfortunate to say that I can’t give this JW Marriott a five star review we have stayed in many JW’s and although the rooms are beautiful and the restaurants were great I’m highly disappointed with the service. We stayed there before our cruise. I accidentally left a few things in the closet as we were rushing to get out and get to the port on time typically in the past they would call us if we left anything behind. No one gave us a phone call and while I was on the cruise, I wasn’t able to give them a call to ask about the items I left behind when I finally got off the ship they said no one reported it missing and is nowhere to be found. I expect more from a JW and I’m highly disappointed with this quality of service. It’s such a shame but we will never stay here again because we just can’t trust the service.

（由 Google 翻译）入住体验棒极了，我们感觉宾至如归！ 从始至终，我们在这家酒店的体验都令人难忘。无论是在海滩、泳池、前台还是代客泊车服务，工作人员都非常彬彬有礼、热情友好。在整个入住期间，我们都感受到了由衷的欢迎和无微不至的关怀。 我们的房间比预期提前准备好了，这对于我们长途飞行和驾车后来说，简直是天大的惊喜，让我们倍感惊喜！ 酒店地理位置优越，附近有很多很棒的餐厅。海滩干净漂亮，我们的房间一尘不染，非常舒适。 我们非常期待这次美好的体验。我们一定会再来的，并且强烈推荐这家酒店给所有来这里的人！ （原文） An amazing stay, we felt so welcomed! Our experience at this hotel was truly incredible from start to finish. The staff was exceptionally courteous and friendly everywhere, whether at the beach, the pool, reception, or valet service. We felt genuinely welcomed and taken care of throughout our stay. Our room was ready earlier than expected, which was a huge bonus after a long flight and drive, such a nice surprise that made a big difference for us! The location is perfect, with plenty of great restaurants nearby. The beach was clean and beautiful, and our room was spotless and very comfortable. We couldn’t have asked for a better experience. We’ll definitely be back and highly recommend this hotel to anyone visiting the area!

（由 Google 翻译）我选择入住迈阿密南海滩万豪斯坦顿酒店，是为了兼顾工作和休闲，而我在万豪斯坦顿酒店的入住体验也棒极了。从我们抵达的那一刻起，前台团队就展现了他们卓越的服务——他们是我们合作过的最棒的团队之一：热情、高效，并且能及时满足我们的每一个需求。作为一家经常出差的咨询公司，我们对服务非常重视，而这家酒店的团队让我们在整个入住期间都感到宾至如归、安全舒适，并且备受关怀。 酒店的地理位置非常适合我们的工作方式。它既远离喧嚣的人群，营造出宁静的氛围，又距离热闹的中心地带仅三个街区之遥，方便我们用餐、娱乐或参加会议。酒店内的餐厅也无可挑剔——食物美味，氛围轻松，而且在我们接听电话和处理客户工作之余，也能轻松找到合适的餐厅补充能量。 客房服务也值得特别表扬。我们的客房服务员非常贴心，将所有洗浴用品和化妆品整齐地摆放在托盘里，让一切都井然有序。对于经常出差旅行、日程繁忙的我们来说，这种细致周到的服务真的非常重要。房间干净舒适，海景更是令人心旷神怡。 唯一的小遗憾是：房间里没有闹钟。虽然我们用手机叫醒自己，但这并非什么大问题，不过对于商务旅客和团队来说，一个简单的闹钟确实能带来便利。即便如此，我们仍然乐意向高管、项目团队和咨询顾问推荐这家酒店，他们在这里可以享受干净、宁静、专业的住宿环境，同时又不失舒适惬意。 （原文） I chose Marriott Stanton South Beach for a mix of work and rest, had an amazing stay at Marriott Stanton South Beach. From the moment we arrived, the front desk team set the tone—they were some of the best we’ve worked with: warm, fast, and on top of every request. As a consulting firm that travels often, we notice service, and this team made us feel welcome, safe, and cared for the entire time. The location was perfect for how we work. It’s tucked just far enough away from the heavy crowds to feel calm, but only about three blocks from the action when we wanted food, fun, or meetings. Onsite restaurants were on point—great food, great energy, and easy options when we needed to recharge between calls and client work. Housekeeping deserves a special shout-out. Our housekeeper went above and beyond by placing all bath items and makeup neatly into a tray so everything stayed organized. That level of care makes a real difference when you’re living out of a suitcase and juggling a full schedule. The room was clean, comfortable, and the ocean view was exactly what our brains needed. The only small miss: there was no alarm clock in the room. Not a deal-breaker, since we used our phones, but for business travelers and structured teams, a simple clock adds ease. Even with that, this is a property we would gladly recommend to executives, project teams, and consultants looking for a clean, calm, professional stay that still feels like a treat.

（由 Google 翻译）我们非常享受这次住宿！房间舒适干净，气味清新。清洁人员每天都会把房间打扫得干干净净，清新爽口。前台的Audrey非常细心周到，乐于助人。代客泊车的Alex非常有趣友好，让我们的进出都充满乐趣。所有员工都非常细心周到，彬彬有礼。地理位置绝佳。海滩就在酒店后面，而且到处都有餐厅。真希望我们能多住几天！ （原文） We greatly enjoyed our stay! The room was comfortable and clean and smelled great. The maid staff made it fresh and crisp again everyday. Audrey at the front desk was very attentive and helpful. Alex the valet was super fun and friendly, and made coming and going a joy. All the staff was very attentive and polite. The location was perfect. The beaches are right outside the back of the hotel, and there is dining everywhere. I wish we could have stayed several more days!

（由 Google 翻译）用“破烂”来形容这家万豪酒店再合适不过了。我是白金精英会员，住过全国各地的万豪酒店，这家绝对是我住过的最差的。 这家酒店根本不把精英会员当回事。 我们提前到达的时间稍微早了一点，考虑到他们可能还没准备好房间，这可以理解。但是，我们听到前台工作人员说客房服务优先清洁双人房，而实际上已经有一些房间打扫过了。优先清洁已经空出来的房型，这完全说不通。我以前从未听说过这种情况。结果，我们不得不寄存行李，然后等了五个小时才拿到房间。 好不容易接到入住电话，他们却告诉我们，即使是精英会员，他们也不提供延迟退房服务。我们以前住过的其他酒店从来没遇到过这种情况。好吧，那我们就提前退房，去机场贵宾室待着吧。 到了房间，我们发现淋浴间里有一条湿毛巾，淋浴喷头水压很低，浴室门是那种谷仓式推拉门。听起来好像没什么大不了的，对吧？结果我很快发现，这扇门关上后会卡住，把你锁在浴室里。我差点不得不把门撞开，最后才有人来救我。没有门外的人帮忙就无法逃生，这简直是巨大的消防安全隐患。 我们特意把门关上，好让酒店员工也体验一下他们那破房间的糟糕体验。 我们来这里原本期待的是奢华体验，结果却大失所望。我们每年至少有100天住在万豪酒店，这家酒店绝对会被我们拉黑，不仅我们自己不会再来，公司出差的人也不会。 如果你不在乎你的万豪会员身份，那这家酒店倒是挺适合你的，因为他们根本不在乎你，对待你和其他客人没什么两样。不会感谢你是白金精英会员，也不会给你任何欢迎礼品或积分。 这次入住这家“万豪”酒店的体验真是差强人意，感觉就像住在假日酒店一样，我相信如果换成假日酒店，体验肯定会好得多。 另外，我们想用游泳池的时候，发现没有毛巾，必须去前台拿。 （原文） The best word I can describe this Marriott, would be janky. Im platinum elite and stay in Marriotts all over the country, this takes the tittle as the worst one I have stayed at so far. This is not a property that cares about their elite members. We marked our arrivals time a little early, understandable that they dont have rooms ready, but then we hear the FD staff talking about the housekeeping focusing on double rooms when there were already some cleaned. It makes no sense to prioritize a room type that you already have availability for. I've never heard of this before. So we ended up having to check our bags and wait 5 hours for a room. Once we did get the call to check in, we're told they are no honoring late checkouts even for their elite members. We've nevwr had an issue with this in any other property we have stayed at. So fine, we'll check out early and go hang out in the airport lounge. On getting to our room, we find a wet washcloth in the shower, a shower head with terrible pressure, and the bathroom door. This door is one of those sliding barn doors. Whatever right? Well I soon discovered that the door gets stuck when its closed, leaving you locked in the bathroom. I almost had to break the door down before someone finally rescued me. HUGE fire safety hazard to not be able to escape a room with out the help of another person outside of the door. We made sure to close it so the staff would get to experience the same issue with their janky room. We came here expecting a luxury experience and this property disappointed. We stay at Marriotts at least 100 days out of the year, this one is an easy blacklist, not only for our personal travel, but my company travelers as well. If you dont care about your status as a Marriott member, this is te property to stay at, because they juat dont care and treat you like anyone else. No thank you for being a platinum elite member, no asking for a welcome gift or points. What a mediocre experience we had with this "Marriott" it was almost like staying at a holiday inn, im sure we would have gotten a better experience. Another note, when we did want to use the pool, they did not have towels, you had to get them directly from the front desk.

（由 Google 翻译）印象非常深刻。抵达后立即受到热情接待，并直接入住。不到五分钟就办理了入住手续。酒店内有两家餐厅，而且并非只有典型的美式餐厅，其中一家是日式牛排餐厅。地理位置优越，就在海滩边，就在南海滩的步道上。酒店有两个泳池和一个热水浴池，目前人流不多（可能是十月份淡季？）。酒店内设有一家星巴克，步行即可到达所有酒吧餐厅。床很舒服，酒店也很安静。 （原文） Very impressed. Was greeted immediately upon arrival and walked in. Was able to check in in under five minutes. There are two restaurants on site and not just typical American, one is a Japanese steakhouse. The location is great and it’s right by the beach and on the walking path in South Beach. There are two pools and a hot tub and at the moment they are not very busy, (could be off-season in October?). There’s a Starbucks attached and it’s walking distance from all the bar restaurants. The Bed is very comfortable and it’s quiet in the hotel.

（由 Google 翻译）请注意——我之所以发布这篇评论，是因为我最近在迈阿密南海滩万豪斯坦顿酒店（Marriott Stanton, South Beach Miami）的糟糕经历，希望所有有家庭并正在考虑入住这家酒店/度假村的朋友们都能有所警醒。我通过捷蓝航空假期（JetBlue Vacations）预订了这家酒店，因为我相信他们与万豪集团的合作关系，而且我们之前在其他地方入住万豪度假村的体验也很好。然而，令我非常失望的是，这家位于迈阿密海滩的酒店存在严重的安全隐患，万豪集团明明知道这一点，却拒绝承担保护入住家庭安全的责任。万豪集团如此厚颜无耻地否认其对顾客安全的责任，简直令人愤慨！酒店里有鬣蜥四处游荡，而且数量失控。就我个人而言，我在泳池边的躺椅上休息时，被一只鬣蜥袭击并咬伤，不得不立即就医。这不仅让我感到疼痛，也毁了我与家人的假期。当我向酒店经理、保安以及万豪总部反映情况后，他们仅仅就我被鬣蜥袭击所造成的痛苦、不便和医疗费用表示了歉意。更令人气愤的是，万豪斯坦顿酒店竟然在事发当天向我收取了约50美元的度假费。此外，泳池区域当时没有任何告示警告顾客鬣蜥具有危险性，以及万豪酒店不会对顾客或顾客（例如4岁的孩子）在泳池区域被鬣蜥袭击受伤的情况负责。除了道歉之外，万豪总部还要求我和我的家人以后继续光顾他们的度假村，考虑到他们在这次事件中缺乏同理心，这种要求简直荒谬至极。我希望这篇评论能对那些正在考虑是否入住这家酒店的人有所帮助，迈阿密南海滩有很多其他优秀的酒店和度假村，我会优先选择这家。 （原文） BEWARE - I decided to post this review due to a recent horrible experience I had while staying at the Marriott Stanton, South Beach Miami for all those that have families and are considering this hotel/resort. I booked this hotel through JetBlue Vacations as I trusted their affiliation with Marriott as well as our past good experiences with Marriott resorts in other locations. Much to my disappointment there is a serious safety concern which exists that Marriott corporate is aware of at this Miami Beach location and does fail to accept responsibility in protecting the families that stay here from harm while vacationing at this hotel. Marriott's outright disgraceful attitude to deny responsibility in keeping their patrons safe while staying at this resort is outrageous! They have iguanas roaming their property that are out of control. In my case, I was attacked and bitten by an iguana while relaxing on a lounge chair in the pool area requiring me to seek immediate medical attention that was not only painful but it ruined the duration of my vacation with my family. When I addressed what had occurred with the managers, security and ultimately Marriott corporate, I was given a mere apology for any pain and suffering, inconvenience and medical bills incurred resulting from being attacked by this iguana on their property. To add, Marriott Stanton had the nerve to charge me a resort fee of approx. $50 on the day of the incident. Furthermore, there were no signs posted at the time warning their patrons in the pool area that the iguanas are dangerous and that Marriott would not be responsible should you or perhaps your 4 year old child be attacked and injured in the pool area. In addition to the apology Marriott corporate has asked that my family and I continue to owe them my patronage for future stays at their resorts which is utterly absurd in light of their lack of consideration in this circumstance. I do hope this review about this property is helpful when making a decision to stay here, there are many other fine upstanding hotels and resorts in South Beach Miami I would choose before this one.

（由 Google 翻译）我在万豪斯坦顿南海滩酒店度过了非常棒的时光。特别要感谢泳池边的那位名叫Summer（我可能记错了她的名字）的年轻女士，她非常热情友好，帮我们了解了酒店的各种设施。她让我们感到宾至如归，并详细地解释了所有事项。 我已经迫不及待地想再次入住！ （原文） I had a fantastic stay at the Marriott Stanton SoBe. Shoutout to the young lady at the pool Summer (I might have her name wrong) she was so sweet and helpful with all the amenities. She made us feel very welcome and explained everything in detail. I can’t wait to go back!

（由 Google 翻译）这是我第一次入住这家酒店。入住前，您应该了解一些信息，并将其与圣巴巴拉其他五星级（价格适中）的酒店进行比较。 1. 它不是五星级酒店——差远了。圣巴巴拉的大多数酒店都不是五星级，所以部分原因在于地理位置和圣巴巴拉的文化。 2. 服务一般，甚至糟糕。屋顶酒吧简直是个笑话——没有风景，一杯酒要30美元，而且调酒师态度冷漠，服务也不周到。酒吧经理应该被解雇。 3. 房间很大，也不错，但设施陈旧。浴室不错，但玻璃墙完全没必要。床是架在平台上的，走动时会发出吱吱声，而且灯光是感应式的。 4. 如果您的房间面向庭院，您还会受到餐厅排气的影响，影响您的入住体验。这完全是糟糕的设计。 5. 我在餐厅吃早餐时，看到两位酒店经理在几张桌子外用餐。员工经常被投诉，而且行为举止普遍不专业。再次强调，这绝对不是五星级酒店。 南海滩有很多更好的住宿选择。 （原文） This was my first stay at 1. A few things you should know before you stay verse other 5 star (priced) hotels in SB. 1. It’s not 5 star - not even close. Most in SB are not, so part is just location / culture of SB. 2. The service is just ok to horrible. The rooftop bar is a joke - no view but $30 per glass of wine and the bartenders are just not nice or attentive. The bar manager should be fired. 3. The rooms are large, nice but dated. The bathroom is nice but the glass wall is just not necessary. The bed is on a platform and it squeaks when you walk and has a motion sensor for the lights. 4. If your room faces the courtyard you also enjoy the exhaust from restaurants will overwhelm your experience. This is just a bad design. 5. I ate breakfast in the restaurant and two hotel managers were eating a few tables away. Employees were stopped by with complaints and generally unprofessional behavior. Again, not 5 star. There are much better places to stay in South Beach.

（由 Google 翻译）我刚刚结束了在迈阿密南海滩蒙德里安酒店为期一周的住宿，感觉就像回到了家一样。酒店本身就非常漂亮，但真正令人惊艳的是酒店员工。Normita 和前台团队简直太棒了——每天都热情友好、耐心周到，而且非常体贴。他们总是面带微笑地迎接我，记住我的喜好，并确保我从入住到离开都感到舒适自在。 酒店的一切都让人感到轻松惬意：宽敞的房间、迷人的景色、氛围极佳的泳池。但最让我印象深刻的是酒店给予我的周到服务。这种热情好客的服务并不常见，也让我的住宿体验难以忘怀。 如果你正在考虑迈阿密的住宿地点，我强烈推荐蒙德里安酒店。我一定会再次入住。 （原文） I just finished a week-long stay at the Mondrian South Beach, and it honestly felt like home. The hotel itself is gorgeous, but the real magic is the staff. Normita and the front desk team were incredible—friendly, patient, and genuinely thoughtful every single day. They greeted me with a smile, remembered my preferences, and made sure I was comfortable from start to finish. Everything about the property was easy and relaxing: spacious rooms, amazing views, great pool vibes. But what stood out the most was how well I was treated. That kind of hospitality isn’t common, and it made my stay unforgettable. If you’re considering where to stay in Miami, I couldn’t recommend the Mondrian more. I’d come back again and again.

（由 Google 翻译）标题：南海滩中心的精品瑰宝 点评： 贝特西酒店 (The Betsy) 是海滨大道上真正的精品瑰宝。从我们抵达的那一刻起，酒店的特色和魅力就跃然纸上——优雅、私密、充满个性。与大型度假村不同，贝特西酒店 (The Betsy) 给人一种特别的感觉，精心布置，将南海滩的活力与宁静温馨的氛围完美融合。 酒店员工让我们立刻感到宾至如归。特别感谢经理克里斯 (Chris)，他竭尽全力确保我们的入住体验完美无缺。在 LT Steak & Seafood 餐厅，我们的女服务员希拉 (Sheila) 提供了卓越的服务——热情、周到、真诚关怀，让我们的用餐体验难以忘怀。弗里茨纳 (Fritzner) 友好专业的服务也为整个酒店的温馨氛围锦上添花。 我们的房间设计精美——舒适而奢华——所有精品元素都令人难忘。我们爱上了屋顶泳池的壮丽景色，钢琴酒吧的夜晚更是令人难忘，现场音乐和轻松时尚的氛围令人难忘。用餐体验也同样出色，新鲜美味的菜肴与酒店的高标准相得益彰。 The Betsy 的与众不同之处在于，它不仅仅是一家酒店，更是一次文化体验。从墙上的艺术和摄影作品，到私密的休闲空间，这里都是您想一次又一次回到的地方。 如果您正在寻找一家集奢华、温馨和个性于一体的南海滩精品酒店，The Betsy 将是您的完美之选。 （原文） Title: A Boutique Gem in the Heart of South Beach Review: The Betsy is truly a boutique treasure on Ocean Drive. From the moment we arrived, the hotel’s character and charm stood out—it’s elegant, intimate, and full of personality. Unlike larger resorts, The Betsy feels special and thoughtfully curated, blending South Beach energy with a calm, welcoming atmosphere. The staff made us feel at home right away. A special thank you to Chris, the manager, who went above and beyond to make sure our stay was perfect. At LT Steak & Seafood, our waitress Sheila provided outstanding service—warm, attentive, and genuinely caring, which made our dining experience unforgettable. And Fritzner also stood out with his friendly professionalism that added to the welcoming atmosphere throughout the hotel. Our room was beautifully designed—cozy yet luxurious—with all the boutique touches that make a stay memorable. We loved the rooftop pool with its stunning views, and evenings in the piano bar were unforgettable with live music and a relaxed, stylish vibe. The dining experience was equally excellent, with fresh, flavorful dishes that matched the hotel’s high standard. What sets The Betsy apart is how it feels like more than just a hotel—it’s a cultural experience. From the art and photography on the walls to the intimate spaces for relaxing, it’s the kind of place you want to come back to again and again. If you’re looking for a boutique hotel in South Beach that combines luxury, warmth, and character, The Betsy is perfect.

（由 Google 翻译）我们在迈阿密海滩的贝琪酒店 (The Betsy Hotel) 度过了美好的时光。酒店地理位置优越，就在海洋大道 (Ocean Drive) 上，前往海滩非常方便。酒店一大亮点是免费进入海滩，包括日光浴躺椅和遮阳伞，让我们的海滩时光格外轻松惬意。 酒店本身拥有精美的装饰，精心布置，遍布着令人惊叹的艺术品和摄影作品，更增添了独特而优雅的格调。我们的房间非常舒适，床铺超级舒适，在阳光下度过漫长的一天后，可以轻松休息。 酒店的所有员工都非常友好热情，我们要特别感谢弗里茨 (Fritz)，他在我们入住期间总是乐于助人，服务周到。礼宾部也提供了很棒的建议，帮助我们充分利用了在迈阿密的时光。 总而言之，贝琪酒店将风格、舒适和服务完美地融合在一起——强烈推荐！ （原文） We had a wonderful stay at The Betsy Hotel in Miami Beach. The location is excellent—right on Ocean Drive, with easy access to the beach. One of the highlights was the complimentary beach access, including sun loungers and an umbrella, which made our beach days especially relaxing. The hotel itself has a beautiful, thoughtfully curated decor, with stunning art and photography displayed throughout the property, adding a unique and elegant touch. Our room was very comfortable, with super comfy beds that made it easy to rest after long days in the sun. The staff were all incredibly friendly and welcoming, and we want to give a special shoutout to Fritz, who was always helpful and attentive throughout our stay. The concierge also offered great advice, helping us make the most of our time in Miami. Overall, The Betsy blends style, comfort, and service perfectly—highly recommended!

（由 Google 翻译）刚从贝齐酒店住了五晚回来。酒店很漂亮。从我们走进酒店到办理入住，都受到了无微不至的照顾。房间舒适温馨，每天都打扫得干干净净。 LT牛排餐厅的食物非常美味，我们在那里享用了早餐和晚餐，都非常可口，摆盘也很精致。 特别感谢Sheila和Hendrick，他们对我们的照顾和专业精神令人钦佩。还有其他一些工作人员也很棒，可惜我记不清他们的名字了。我们一定会再次入住这家美丽的酒店，但现在，非常感谢酒店在我们入住期间提供的所有服务。10/10 ⭐️ （原文） Just returned from spending 5 night at the Betsy. Beautiful hotel. From the minute we walked in to check in out we was so well looked after. Room lovely and comfortable, cleaned well daily The LT steak restaurant - gorgeous food , had breakfast and dinner and both were delicious and well presented Special mention to Sheila and Hendrick for all their attention to us and professionalism. Others also that I do not recall there names. We will be back to this beautiful hotel but for now thank you for everything during our stay. 10/10 ⭐️

（由 Google 翻译）这里的氛围简直棒极了，几乎每天都有现场爵士钢琴演奏。酒吧服务快捷高效，调酒师Jorge更是令人惊艳！他调制的鸡尾酒堪称一绝，他还告诉我们菜单上名为“Jorgito”的鸡尾酒就是以他的名字命名的。我们第一次去的时候坐在吧台，第二次去的时候则坐下来用餐。寿司超级美味新鲜，所有牛排也都完美无瑕。 绝对是一次非常棒的体验！ （原文） The ambiance is to die for with a live jazz piano player almost daily. The bar service is quick and efficient and the bartender Jorge was amazing! He made the best cocktails and told us the cocktail on the menu named the Jorgito was named after him. We went once and sat at the bar and then again to sit down to eat. The sushi was super good and fresh and all the steaks were perfect Definitely a great experience!

（由 Google 翻译）我们在11月初在这里住了4晚。这家酒店地理位置绝佳，氛围也棒极了。从George到Fritzner，前台服务一直都很到位，没有任何问题。此外，Juan也随时待命，无论你需要什么，他都会提供帮助。无论是冰桶、水，还是帮你搬行李、推荐去处——Juan就像你的亲兄弟一样，随时准备为你解决任何问题。感谢你们为我们打造了一次完美的假期！ （原文） We stayed here for 4 nights in early November. This hotel is situated in a perfect spot along with a fantastic vibe. Front desk was on point the whole stay between George and Fritzner there was never an issue. In addition Juan was there whenever you needed anything. A bucket of ice, a bottle of water, help with bags, a suggestion on where to go - Juan was like having a brother there to help with anything. Thank you for a great vacation!!!