凤凰城中41个最佳儿童友好酒店

（由 Google 翻译）从我们下班车到离开，服务都很棒。泳池很干净。工作人员很友好。我们入住期间，马克在泳池边服务，他非常棒。食物也不错。啤酒价格不菲，但也在意料之中。我们所在的会议室很热，如果能提供风扇就更好了，因为温度无法控制。我记得我们住在E房间吧？总的来说，体验不错。 （原文） Great service from the time we got off our shuttle van to the time we left. The pools were clean. Staff were friendly. We had Mark by the pool for our stay and he was fantastic. Food was good. Beer was pricey but to be expected. The conference room we were in was hot, it would of been nice if fans were at least offered fans since the temp couldn't be controlled. I believe we were in room E? Overall a good experience.

（由 Google 翻译）说实话，整个度假村都让我们惊喜不已。我们很喜欢它的布局，蜿蜒的道路、悬崖峭壁和周围的环境都非常棒。我们的房间位于山顶，所以有一座小桥直接通往后面的山上，可以徒步欣赏日出日落。房间也很棒。我们一家四口，我选择了一间一卧室套房。最棒的是，客厅和卧室的门都可以关上，通往走廊。浴室和洗手池就在走廊里。这样，孩子们可以在有人洗澡或上厕所的时候刷牙。而且因为走廊和客厅、卧室是隔开的，所以不会打扰到正在睡觉的人。沙发床很舒服，两个男孩睡在上面很舒服。房间里有两台电视，一台在客厅，一台在卧室。这绝对是我住过的布局最好的房间之一。度假村本身也很漂亮。干净整洁，泳池也很棒。我们大部分时间都在主泳池消磨，不过度假村里还有许多小型泳池和一个成人泳池。水质清澈见底，泳池区域也超级干净。下次来凤凰城地区，我一定会再次入住。酒店距离市中心有25分钟车程，虽然地处城市中心，但沿途的风景和宽敞的空间绝对值得一去。此外，如果您行动不便，酒店还提供高尔夫球车，可以带您前往任何想去的地方，例如房间、餐厅、泳池等等。体验非常棒！另一个惊喜是酒店的自助洗衣房，费用包含在房费里。您只需自带洗衣凝珠，也可以在自助洗衣房购买。我们去沙漠体验了ATV越野，衣服都脏兮兮的。能洗一次衣服真是太好了，因为我们可以把衣服洗干净，不用带着一大堆脏衣服前往下一个目的地。我们在凤凰城住了四天后，计划前往大峡谷。 （原文） Honestly we were pleasantly surprised at the whole resort. We loved the layout with the winding roads, cliffs and the setting. We were up on the top of the hill so we had a little bridge right out to the mountain in the back so hike on and watch the sunrise and sunset. The rooms were great as well. We were a family of 4 and I chose the 1 bedroom suite. The best part was the living room had doors to close to the hallway. The bedroom had a door to close to the hallway. The bathroom and sink area was in that hallway. So the kids can brush their teeth while someone was in the shower or bathroom. But because you can divide the hall off from the living room and bedroom you do not disturb anyone while someone is sleeping. The sofa bed was great with the two boys on it. 2 tv's one in living room and one in bedroom. By far one of the best layouts. The resort itself was beautiful. It was clean, and the pools were amazing. We spent our downtime at the main pool but there are smaller pools throughout and one adult pool. Water was crystal clear and the pool areas were super clean. I WILL definitely go back next time we are in Phoenix area. It is a 25 min drive from downtown in the heart of the city but so worth it for the scenery and the space. Also if anyone has trouble walking up hills there are golf carts that the hotel will take you anywhere you want to go up to your room, restaurants, pool etc. Amazing experience! Another added bonus was the laundry center. It is included in your stay. Just bring pods, or you can buy from the machine. We went in the dessert ATV and our clothes were filthy. Being able to do a load of laundry was great because we started from zero and did not have to leave to our next destination with tons of dirty clothes. We were heading to the Grand Canyon after our stay in Phoenix for 4 days.

（由 Google 翻译）酒店设计精美，宛如一座小村庄，设有漂亮的泳池，营造出轻松惬意的氛围。房间宽敞明亮，布局合理，大部分房间都设有阳台，方便客人欣赏美景。 然而，入住期间，我发现一些细节需要改进。床单有破洞，几条毛巾也磨损严重，影响了原本舒适的入住体验。 总的来说，这是一家魅力十足、潜力巨大的酒店，但如果能多注意维护和床单质量，就能提升入住体验。 （原文） Beautiful hotel designed like a small village, with lovely swimming pools that create a relaxing atmosphere. The rooms are spacious, well laid out, and most come with a balcon, a nice touch for enjoying the view. However, during my stay in my room, I noticed some details that should be improved. The bed sheets had holes and a few of the towels were quite worn, which took away from the otherwise comfortable experience. Overall, it’s a charming hotel with great potential, but a bit more attention to maintenance and linen quality would really elevate the stay.

（由 Google 翻译）这是我住过的最棒、最难忘的酒店！前台的罗比简直太棒了，帮了我很多忙。我告诉他今天是我女朋友的生日，他竭尽所能地让她的生日过得精彩难忘。这家酒店的景色美得令人惊艳，员工们的热情友好也让我感动不已。我一定会再次入住！罗比真是太棒了！ （原文） This was the most wonderful and memorable hotel experience I've ever had. Robbie at the front desk was nothing short of amazing and helpful. I told him that it was my girlfriends birthday and he took every step necessary to make it as wonderful and special as he could. I'm blown away not just at the beauty of this hotel but also by the kindness of its staff. I will absolutely be staying here again! Robbie is Awesome!

（由 Google 翻译）总体来说，这次入住体验不错。我和妈妈来这里度了个周末。我们订的是无障碍客房，浴室虽然有点老旧，但基本满足了我妈妈的需求。这是我们第一次来这家酒店，直到开车到房间才发现这里地势起伏很大。无障碍停车位只在大堂附近，而我们住的那栋楼的停车场是单行道上的“路边停车”，这种停车方式对副驾驶那边来说不太方便，因为打开车门就得踩到碎石坡上。对于需要使用助行器的人来说，这很不理想。我们只好自己想办法，安全地把妈妈送到楼下。我们在健身中心的泳池里游泳，泳池很干净，人也不多，非常放松！有一天早上我们点了房间早餐，送来的时间刚刚好，食物还热乎乎的，味道也很棒。周围的悬崖很美，如果能多待一天，我肯定会去探索一下那些步道。度假村附近景点不多，通常需要开车15-30分钟才能去参加活动和购物。住宿环境非常安静，我们没有遇到任何问题。 （原文） Overall had a good stay, my mom and I visited for a quick weekend trip. We had an ADA room and the bathroom was pretty dated but functioned well for my mom's needs. This was our first time at this hotel and I didn't realize how hill-y it was until we drove up to our room. Only saw accessible parking near the lobby, and the parking at our building was set up as a "street parking" style on a one-way road, which didn't work for the passenger side of the vehicle because when you open the door, you're stepping into a rock bed. Not ideal for someone who requires use of a walker. We figured out our own solution to get my mom safely to the building. We used the pool at the workout center and it was clean and empty, very relaxing! We ordered breakfast to our room one morning and it arrived at just the right time and everything was still warm and delicious. The surrounding cliffs are beautiful and I would have explored the trails had we been there an additional day. The resort isn't near many attractions, usually had to drive anywhere from 15-30 minutes for activities and shopping. Very quiet stay and we didn't encounter any problems.

（由 Google 翻译）我们刚从希尔顿塔帕蒂奥悬崖度假村（Hilton Tapatio Cliffs Resort）回来，住了一周。我从小就经常去那里，不得不说，对于一个老牌度假村来说，它的维护得真是太好了。酒店非常漂亮，酒店里的多个泳池也维护得非常好。我们在其中一间特色套房住得非常愉快。清晨在泳池边散步、看书，是开启一天轻松惬意的方式。10/10 强烈推荐！ （原文） We just returned from a week at the Hilton Tapatio Cliffs Resort. I have been going there since I was a child and I must say that for an older resort, it was so well maintained. The property was gorgeous and the many pools on property were also very well maintained. We thoroughly enjoyed our stay in one of the signature suites. Mornings strolls and reading by the pool were a relaxing way to start the day. 10/10 would recommend!

（由 Google 翻译）这家度假村除了地理位置之外，一无是处！我们到达前台时，那位女士态度恶劣，似乎对我和妻子提出的关于度假村的问题感到不耐烦。她语气生硬，而且没有提供任何关于我们入住期间活动的有用信息。房间糟糕透了，地毯上到处都是污渍，沙发上还有头发。卧室的床单更是令人作呕，上面有很多污渍和看起来像发霉的斑点。我们立即通知了前台，他们说会派人来房间。结果来的是个维修/运营部门的人，他给我们拿来一张薄薄的床单和一条棕色的毯子让我们睡。我们告诉他这完全不能接受，然后又打电话给前台。同一个人又来了，态度依然很差，他查看了问题后告诉我妻子：“我们收到了很多投诉，他不是客房服务人员。”第二天早上，我们通知前台让他们通知值班经理，但什么也没发生。酒店方面没有任何人联系我们告知最新情况，只有客房服务人员不打招呼就来换毛巾，而不是换床单。接下来的两天，我们只能睡在同一个房间里，盖着一条棕色的被子，冻得瑟瑟发抖。旅行回来后，我们不得不去看医生，因为持续的瘙痒和刺激感，结果发现是床虱叮咬。绝对不会再推荐这家酒店，也不会再入住！ （原文） THERE’S NOTHING GOOD ABOUT THIS RESORT BUT THE LOCATION! When we arrived at the front desk the lady was rude as she seemed irritated with the questions me and my wife had about the property. She was being very short and wasn’t providing good feedback about activities during our stay. The room was AWFUL upon entering there were stains all over the carpet and hair on the couch. The bedroom sheets were DISGUSTING they had lots of stains and spots that looked like mold on them. We notified the front desk immediately and they said they would send someone to our room. The guy they sent to our room was from maintenance/operations and he brought us a thin sheet with a brown blanket for us to sleep on. We told him that was unacceptable and called the front desk back. The same guy returns with an attitude to look at the issue and tells my wife “We have a lot of complaints and that he’s not housekeeping,” The next morning we notify the front desk to notify management on duty and nothing happens. Nobody calls us with an update or anything just housekeeping coming in unannounced for fresh towels not fresh bedding. We spent the next two days in the same room with just a brown cover freezing. When we returned from our trip we had to go get checked by our doctor for constant itching and irritation which turned out to be bed bugs. WOULD NOT RECOMMEND OR STAY AND THIS HOTEL AGAIN!

（由 Google 翻译）我对这家酒店的感觉很复杂。好的方面是，代客泊车员服务周到，让人感觉宾至如归，但当我费力地搬运行李时，却没有人帮我开门。不好的方面是，前台经理办理入住时态度非常傲慢。最棒的是，我们在天空岛🏝租到了一间小屋。服务人员“戴维斯”的服务很棒👏。蚊子🦟成群结队，被咬了很多包。房间的空调很糟糕，根本没用，幸好晚上比较凉爽。早上🌄太阳升起，我从床上走到浴室，空气中弥漫着灰尘和死皮，真恶心🫣🤮。房间很宽敞，景色也不错。我很喜欢游戏厅，晚餐也很好。我看到一位厨师或厨房工作人员🤔👀在小屋附近的浴室使用后没有洗手。我问他是否会洗衣服，他却不理我。真是恶心透了😝。我不会在咖啡馆吃饭，我会去楼下。总的来说，我会选择别的地方，不过这家店确实设施齐全，环境也不错。这个地方有潜力，但就这个价格而言，缺点确实很多。 （原文） I have mixed feelings about this place. The good - the valet guys do a awesome job making you feel welcome but no one to open the to get inside while I struggling with my bags. The bad thing is that receptionist manager was very snooty when checking in. The great thing is we got a cabana for the day at sky island 🏝. Great service by "Davis" he did a great job 👏. Mosquitoes 🦟 were out in droves many bites from the area. Our room ac was horrible, never worked thank goodness it was cool at night. The morning 🌄 the sun comes up and I move from bed to bathroom and all can see is dust and dead skin in the air. Disgusting 🫣 🤮. Room was spacious and view was nice. I did enjoy the arcade and the dinner was nice. I did see a cook or someone work in kitchen 🤔 👀 not washing their hands after using bathroom by the cabanas during the day. I asked him if he was going to wash them and he ignored me. Absolutely 💯 gross 😝. Not eating at the café. Downstairs. Overall I will choose a different place but it does have everything in one place and the landscape is pretty. This place has potential but there are definitely a lot of flaws for the price to stay here.

（由 Google 翻译）这家酒店真是太棒了！从抵达的那一刻起，我就印象深刻。房间宽敞，设计精美，露台更是锦上添花，非常适合放松身心。食物不仅美味，简直就是艺术的化身。我们也很喜欢酒店内的活动和设施，它们为入住体验增色不少。 我们遇到的每一位员工都热情好客，专业敬业。这家度假村名副其实，堪称奢华。 不过，我还是想提一下一个小遗憾。在泳池边点餐时，我们并没有注意到账单上已经自动添加了小费。我们慷慨地付了现金，结果后来才发现我们一共付了近40美元的小费。当我向服务员要了详细的收据并指出这一点时，服务员却拒绝退还。在这种档次的酒店里，这种行为实在令人难以接受。 除了那次体验之外，其他一切都很棒。我一定会再来的，但下次我会更加谨慎地处理账单。 （原文） This property is spectacular. I was incredibly impressed from the moment I arrived. The rooms were spacious and beautifully designed, and the patio was such a nice touch—perfect for relaxing. The food wasn't just delicious—it was truly a form of art. We also enjoyed the on-site activities and amenities, which added so much to the experience. Every staff member we encountered was warm, welcoming, and professional. The resort truly lives up to its luxury reputation. That said, I do want to note one disappointment. While ordering at the pool, we weren’t aware that an automatic gratuity had already been added to the bill. We tipped generously in cash—only to later realize we had double-tipped nearly $40. When I asked for an itemized receipt and pointed this out, the server refused to return the money. That felt unacceptable at a place of this caliber. Aside from that experience, everything else was fantastic. I would definitely return—but next time I’ll be more cautious about the bills.

（由 Google 翻译）员工非常热情周到。我提到那天是我丈夫的生日，之后送早餐的客房服务员特意为他准备了一份生日小礼物。泳池服务很棒，健身房也很棒，食物也很美味，淋浴间略小，但完全可以接受。我们11月初去的时候，所有设施都运转正常。这是我们今年第二次入住，下次还会带孩子一起来。 （原文） Staff is very attentive. I mentioned it was my husbands birthday and the room delivery/service person who brought us breakfast later left a birthday treat for him. Poolside service is great, gym is great, food is great, showers are slightly small but no complaints there. All amenities were functioning when we went beginning of November. It was our second trip there this year and we will go again next time with our kids.

（由 Google 翻译）这家酒店非常棒，离斯科茨代尔机场很近，距离凤凰城天港国际机场大约40分钟车程，附近就有不错的购物中心。酒店大堂和餐厅环境优美，方便客人用餐。工作人员非常热情周到，允许我们提前入住。房间大小适中，轻松容纳三人。我强烈推荐这家酒店。 （原文） This was an amazing hotel close to the Scottsdale airport about 40 mins from Phx Sky Harbor not far from a nice shopping center area, a lovely lobby and restaurant on site for its guest. The staff was very accommodating with allowing us to check in early. The rooms are a nice size and easily accommodated 3 people. I would definitely recommend you staying here.

（由 Google 翻译）最近因为出差住在这里，我已经迫不及待地想带家人再来一次了！这绝对是我去过的最美的度假村之一。它距离凤凰城机场（PHX）大约25-30分钟车程，打车往北走非常方便！度假村本身拥有美丽的开放空间，很多现代化的室内外座位，而且每个房间都有一个小阳台。我每天早上都会在阳台上喝咖啡！度假村内有很多餐饮选择，而且味道都非常棒。我们在泳池边的烧烤餐厅和一家叫Tia Carmen的餐厅（我记得是这个名字）都吃过，都非常美味！我们还为会议预订了几次餐饮，味道好得令人惊喜！度假村内有一家星巴克，非常方便，而且看起来非常现代化，像是全新的。度假村里还有一家便利店，但是价格贵得离谱（我花了15美元买了一小瓶旅行装的干洗香波），不过有这个选择总是好的。 房间本身宽敞、干净、豪华。我平时在酒店睡不好，但在这里我每晚都能轻松睡足8小时。床铺无比舒适。 每天早上我都会去健身中心，那里的规模和器材都让我惊喜不已。所有设施看起来都崭新如初，维护得也非常好，而且空间宽敞，包括有氧运动室、力量训练室以及度假村举办健身课程的教室。 至于活动，酒店内有很多选择，而且距离许多主要旅游景点也很近。我没机会体验酒店的高尔夫球场，但我的房间正对着球场，景色优美，维护得也很好。酒店内的水上乐园也很棒，有漂流河、多条水滑梯，还有几个泳池，包括一个成人泳池。 酒店各处的工作人员都非常热情周到，让人感觉很舒服。总而言之，我在这家JW万豪酒店度过了一段美好的时光，迫不及待地想要再次入住！ （原文） Recently stayed here on a work trip and I can’t wait to bring my family back! Seriously one of the most beautiful resorts I’ve been to. It’s situated about 25-30 min from the PHX airport, very easy to get an uber and head north! The resort itself has beautiful open spaces, lots of modern indoor and outdoor seating, and each room has a little balcony. I spent every morning out there drinking my coffee! There are many food options that are actually really good on property. We ate at the pool side grill and Tia Carmen I believe it was called. Both were delicious! And we had food catered for several meals for our conference that was shockingly good! There’s a Starbucks on site which is super convenient and it looks super modern and brand new. There’s a convenience store which is severely overpriced (I paid $15 for a tiny travel sized dry shampoo), but again nice to have the option. The rooms themselves are spacious, clean, and luxurious. I never sleep well in hotels and I got my 8 hours every night no problem. The beds were incredibly comfortable. Every morning I went to the fitness center and was again surprised by the size and equipment. Everything looks brand new, is well maintained, and there’s plenty of space including a cardio room, weight room, and a room for fitness classes hosted by the resort. as for activities, there is plenty to do on site, and you’re also close to a lot of major tourist areas. I wasn’t able to try it out but my room faced their on site golf course that was also lovely with great views and maintained well. The water park on site was nice, with a lazy river, multiple water slides, and then several pools including an adults only pool. Start everywhere was extremely attentive and pleasant to interact with. Overall I had an amazing stay at this JW and cannot wait to return!

（由 Google 翻译）我在这里度过了一段美好的时光！员工热情周到，房间舒适宜人，景色优美。整个酒店维护得非常漂亮，是享受宁静假期、体验水疗、高尔夫、网球和匹克球的理想场所。 （原文） I had an amazing stay! The staff were incredibly welcoming and attentive and the rooms were comfortable with great views. The entire property is beautifully maintained perfect for a peaceful getaway, spa, golf, tennis and pickleball.

（由 Google 翻译）房间不错，大部分服务也很好。唯一不太满意的是代客泊车，因为我从房间走到酒店门口，他们却不允许我的司机等我几分钟。酒店位置靠近很多购物、餐饮和娱乐场所，但步行无法到达，需要乘坐交通工具。 （原文） Rooms are nice. Most of the service is good. Only has an issue with the valet area because they wouldn’t allow my driver from the car service wait a couple minutes while I was walking down from my room. Location is near a lot of shopping, restaurants and entertainment, but not walking distance. You’ll need transportation.

离开图！

（由 Google 翻译）我参加了一个周末的会议，一切都安排得天衣无缝。工作人员都非常友善周到，尤其是在户外喷泉区用餐时，尤其令人赞叹。用餐环境真是美极了。我们入住的套房宽敞舒适，酒店设施也一流。这家度假村非常漂亮，最大的亮点是距离沙漠和高尔夫球场步行区仅几步之遥，我们可以在那里欣赏到壮丽的日出美景。总体体验非常棒 （原文） I was part of a conference weekend, and everything was handled seamlessly. The staff were all lovely and attentive, especially noted during meal service, which was outdoors in the lovely fountain area. Such a beautiful setting to eat. The suite we slept in was large and very comfortable, and the hotel amenities were excellent. A lovely resort with a highlight being only a short walk from a desert and golf course walking area from which we watched gorgeous sunrise views. Had a great overall experience

（由 Google 翻译）我们非常喜欢这次入住！房间干净宽敞。水疗中心的按摩体验棒极了！我们一行人在酒店内的水上乐园玩得非常开心。更棒的是，酒店还提供高尔夫球车游览服务！所有员工都非常友好且专业。我们一定会再次光临。 （原文） We loved our stay! Our room was clean and spacious. My massage at the spa was wonderful! Our group had so much fun at the water park on property. The bonus was all of the golf cart rides around their property! All of the staff were very friendly and professional. We will definitely be back.

（由 Google 翻译）我和家人刚从亚利桑那大酒店 (Arizona Grand Resort) 回来，住了五晚，可惜我们不会再来了。 酒店庭院很漂亮，维护得很好，大堂/大堂餐厅也一样。 酒店的其他地方都很陈旧。 酒店的泳池很冷。房间也很陈旧，而且不太干净。 我们卧室的地毯上沾上了湿漉漉、粘糊糊的棕色液体，我们等了整整两天，打了好几次电话才派人来处理——即便如此，在整个入住期间，液体仍然保持湿润，所以肯定不仅仅是洒了东西。 我们套房的电梯在我们旅行的大部分时间里都坏了，带着两个孩子，退房时还带着好几个沉重的行李箱，非常不方便。 我们房间对面有一些废弃的房间，完全被木板封住了。这可不是度假时你想看到的景象。 水上乐园很不错，但不太适合小孩子。滑梯只适合身高超过48英寸的儿童，戏水池也很一般。 大堂的早餐不错，但两位成人和两位4岁和2岁的小孩要100美元。 市场早餐的百吉饼和两杯咖啡要50美元。 总的来说，它曾经是一家非常不错的度假村，但确实需要翻新。 客户服务也有待改进，尤其是在出现真正需要处理的问题时。 （原文） My family just got back from a 5 night stay at the Arizona Grand Resort, and unfortunately we wouldn’t return. The grounds are nice and well maintained, as well as the lobby area/lobby restaurant. The rest of the hotel is very dated. The pools at the hotel are very cold. The rooms are very dated and not very clean. We had a wet/sticky/brown liquid on our carpet in the bedroom and it took 2 full days and several calls for them to actually send someone to look at it - Even then, it still remained wet for the entire stay so must have been something more than a spill. The elevator for our suites didn’t work for most of our trip which was very inconvenient with two children and upon checking out with numerous heavy suitcases. There were some derelict rooms opposite our room that were completely boarded up. Not really what you want to see when you’re on vacation. The water park was nice but not great for young kids. Slides were only for kids over 48” and the splash pad was average. The breakfast in the lobby was nice but $100 for 2 adults and 2 small kids 4 & 2. Market place breakfast was $50 for bagels and 2 coffees. Overall it looks like it used to be a very nice resort but really needs a renovation. And the customer service could be improved especially when there is a legitimate issue to be dealt with.

（由 Google 翻译）我敢肯定，如果高尔夫球场和壁球场开放，四楼的制冰机能用，而且可以租高尔夫球车游览园区，我的看法肯定会不一样，但我只能根据我所了解的情况来判断。谢天谢地，他们给我们升级了房间，因为之前的房间浴室洗手池居然在卧室里……真是的……连刷牙的地方都在卧室里，淋浴间是分开的。升级后的房间好一些，但是太吵了，我们不得不扯着嗓子喊（我听力没问题，但是真的太吵了）。总比之前那个浴室洗手池在卧室里的小房间好多了。太恶心了。一定要确保你来这里是为了体验的项目是开放的，而且方便前往。这里风景不错，但是考虑到除了散步或骑自行车之外什么都做不了，这个价格就不值了。健身房还不错。酒店里的墨西哥餐厅很糟糕，我可能不会尝试酒店里的其他任何食物。一个汉堡要40美元，如果汉堡的味道和房间一样小，墨西哥菜又难吃，那我还是算了。 位置便利，环境优美，但你必须仅仅是为了欣赏美景而来……只是为了在这里过夜，然后探索酒店外面的世界。 （原文） I bet if the golf course and racket ball courts were open, the ice machine on the 4th floors worked, and you could see the grounds by renting a golf cart , I'd have a different opinion but I can only go off what I know. Thank god they upgraded our room bc the previous room had the bathroom sink in the bedroom... literally... the place to brush your teeth is in the bedroom and the shower is separate. Our upgraded room is better, but so loud that we have to yell (i hear just fine but damn). its better than the smaller room with the bathroom sink in the bedroom. Gross. Make sure what you come here for is open and accessible. Its pretty but not pretty enough for the cost when you cant do anything on the grounds but walk or bike. Gym is nice. Mexican restaurant on site is gross and likely not trying anything else food wise on site. The burger is $40 and if its anything like the small room and terrible mexican, no thank you. Location is convienant and its a pretty place but you have to be in it for just that... a pretty external with intent to sleep here while exploring outside the grounds.

（由 Google 翻译）我们非常喜欢这次入住体验。我来这里参加一个会议，早餐和午餐都在户外享用。清晨天气晴朗，景色宜人。然而，午餐时苍蝇很多，影响了用餐体验，很多人因此放弃了用餐。而且，食物的味道也一般。 由于度假村很大，各个地方都比较远，所以我们很喜欢乘坐高尔夫球车。大堂餐厅、墨西哥餐厅和山上的烧烤餐厅都很不错，令人印象深刻。水上乐园看起来非常有趣，我一定会带家人再来的！ （原文） We absolutely loved our stay here. I had a conference and the breakfast and lunch were hosted outside. The mornings were beautiful because the weather was great. However, lunch was met with a lot of flies around the food. It sort of ruined the experience and many skipped eating because of that. The food also didn’t taste great. We enjoyed the rides on the golf carts because everything was kind of far since it’s such a big resort. The restaurant in the lobby, the Mexican restaurant and the BBQ restaurant up the hill were all good and memorable. I will definitely be back with my family because the water park looked like a lot of fun!

（由 Google 翻译）房间很漂亮，环境也很棒，员工非常友好热情。我遇到的唯一问题是，我个子很高，在洗手间撞到了一幅挂画，头被划开了一道很深的口子。幸好酒店有医护人员在场为我检查，而且他们的医护人员也非常友善。 （原文） The rooms are beautiful. The grounds are amazing. The staff is very friendly and helpful. The one issue I had is I’m a very tall man and hit my head on a picture hanging in the toilet area which ripped my head wide open. They did have medical staff on hand to check me out And their medical staff was very friendly.

（由 Google 翻译）我们表弟的生日庆祝之旅过得非常愉快。从我们走进去办理入住的那一刻起，服务就达到了A+++。每个人都非常友好热情。小屋很漂亮。泳池令人放松，而且干净闪亮。这里满足了我们所有的期望。非常感谢我们的司机、调酒师和休息室的女服务员。我一定会很快再来这里！ （原文） We had a lovely stay for my cousins birthday celebration. From the minute we walked up to check in, the service was A+++. Everyone was so friendly and accommodating. The casita was beautiful. The pool was relaxing and sparkly clean. It was everything we could have wanted. Shout out to our chauffeurs, the bartenders, and our waitress at the lounge. Will definitely be back here again soon!

（由 Google 翻译）这家酒店坐落于高尔夫球场旁，环境优美，氛围宜人，让人一踏入便倍感舒适。整个酒店都一尘不染。从户外休息区到餐厅，每个空间都经过精心设计，令人赏心悦目。 晚宴在户外举行，俯瞰高尔夫球场，设有酒吧，并提供种类丰富的美味小食。员工服务周到、专业且热情友好，令人印象深刻。令人叹为观止的景色和轻松的氛围让人流连忘返，想要在此多停留一会儿。 会议期间提供的早餐新鲜健康，摆盘精美。代客泊车服务也十分出色。虽然我因为酒店客满而无法入住，但代客泊车团队竭尽全力地帮我妥善保管行李，让我不必整天拎着它们到处走动。 总而言之，我对这家酒店及其提供的卓越服务赞不绝口。 （原文） This property is situated right on the golf course, offering a beautifully maintained and inviting atmosphere that immediately gives you great vibes. The entire place is immaculate. From the outdoor seating areas to the restaurant, every space is thoughtfully designed and visually stunning. The evening reception was held outdoors, overlooking the golf course, with a full bar and an impressive spread of delicious finger foods. The staff’s service was exceptional—attentive, professional, and genuinely welcoming. The breathtaking scenery and relaxed ambiance make you want to linger and enjoy the setting even longer. The breakfast served during the conference was fresh, healthy, and well-presented. The valet service was also outstanding. Even though I couldn’t get a room at the same hotel since it was fully booked, the valet team went above and beyond by safely storing belongings so I didn’t have to carry them around all day. Overall, I have only wonderful things to say about this property and the incredible level of service it provides.

（由 Google 翻译）我们最后一刻才找到这家酒店度假村，但客服非常出色，乐于助人！每个人都热情友好。房间宽敞舒适，享有美丽的露台景观，还配有迷你厨房。作为商务旅行，这里是一处绝佳的休闲胜地，拥有三个泳池可供选择，一个高尔夫球场、一条漂流河等等，甚至还有一个酒吧。B1楼的调酒师人很好，健谈又酷，甚至还送了我一杯免费的雪碧，而我妈妈则喝了一杯老式雪碧，她整晚都在谈论它。我100%推荐这里作为家庭度假的选择，仅仅因为住了一晚，我就想以后带着侄女和侄子们再来！ （原文） We found this hotel resort very last minute, but the customer service was very outstanding and helpful! Everyone was friendly and welcoming. The room was nice and spacious, with a nice patio view with its own mini kitchen. As a business trip, this was a nice relax retreat with 3 pools to choose from, a golf course, lazy river, and more including a bar. The bar tender by building B1 was very nice, he was talkative and cool he even gave me a free sprite, while my mom had an old fashion she talked about the whole night. I 100% recommend this place for family vacations, just for my 1 night of staying made me want to return for future visits with my niece and nephews !!!

（由 Google 翻译）这家美丽的酒店优雅地举办了一场为期两天的小型活动，共有800人参加。其中至少有500人在此过夜。 客房家具虽然有些老旧，但保养得很好。床出奇地舒服，床单上没有污渍和斑点，总体来说很舒适。我非常喜欢我的住宿体验！ （原文） This Beautiful property hosted a small 2 day event of 800 people very elegantly. Including overnight stays for at least 500 of us. The guest room furniture is older but well kept. The bed was surprisingly comfortable, linen was free of spots and stains, and just overall comfortable. Absolutely loved my stay!

（由 Google 翻译）非常棒的度假村。干净整洁，景观优美。房间很难降温，而且当时气温只有80华氏度（约27摄氏度），而且阴天。浴室可以加个双盥洗台。应该取消浴缸，给马桶单独留出空间，这样有人在使用时可以准备洗漱或淋浴。床上用品很奇怪。毯子是滑溜溜的涤纶，羽绒被只要稍微动一下就会滑落。房间里的座位非常不舒服，露台的椅子也一样。泳池不错，但我们被一群黑鸟围攻！它们从客人的水壶里喝水，真是恶心！我们只见过一次驯鹰师，而且他只是走过而已。冰镇饮料就别喝了。我在JW万豪驼峰酒店喝过更好的。漂流河很放松，但到处都是树叶和杂物。停车租来的车很麻烦。我们付费购买的停车卡两天都没用。总的来说，这里不错，但我不会支付每晚670美元的费用。我们通过 Costco 购买了一个套餐。 （原文） Very nice resort. Clean. Beautiful landscaping. Room was difficult to cool and it was in the 80’s and overcast. Bathroom could use a double vanity. Should nix the tub and give the toilet its own room so someone can be getting ready or showering while it’s in use. Bedding is odd. Blanket is a slippery polyester and the down comforter slides right off if you move an inch. Seating in the room is very uncomfortable, as are patio chairs. Pool was nice, but we were overrun by black birds! They were drinking out of guest’s water pitchers, which was totally gross! We only saw the hawk handler one time, and he only walked through. Pass on the frozen drinks. I’ve had better at JW Marriott Camelback. The lazy river was relaxing, but very littered with leaves and debris. Parking our rental car has been a pain. The pass, which we paid for, did not work for 2 days. Overall, it’s a nice place, but I wouldn’t pay the $670/night fee. We purchased a package through Costco.

（由 Google 翻译）这是一家地理位置优越的度假村，非常棒。它靠近所有地方，这是一大优势，包括机场（仅需30分钟车程）。步行即可到达商店和餐厅。工作人员都很友善，乐于助人，床也很舒服。池畔餐厅的菜品很棒，客房服务也很棒。咖啡厅的咖啡味道也不错。度假村很大。我唯一不喜欢的是漂流河上午11点开放，下午6点关闭。我们很喜欢漂流河，以后一定会再来的。 （原文） This is a very good resort in an excellent location. It was close to everything, which was a huge plus, including the airport (only a 30 minute drive away). There are shops, resturaunts within walking distance. The staff were all kind and helpful and the beds were comfortable. Thei poolside resturaunt food was good, room serice food was good too. The coffee at the coffee shop tasted good too. Its a pretty large resort. They only thing I did not like is that the lazy river opens at 11am and closes at 6pm. We enjoyed the lazy river and will definetly be back soon.

（由 Google 翻译）啊……威斯汀基尔兰酒店！一座舒适的宫殿，如同海市蜃楼般从沙漠中拔地而起，宛如生者的梦境。员工们热情地迎接我，笑容温暖得仿佛要被烈日灼伤。他们真是友善的人们——热情周到，仿佛被某种古老的待客之道所驱使。 然而，我必须承认……这里每一杯美酒，每一口人间奢华，都价格不菲，就连特兰西瓦尼亚的伯爵也会捂紧钱包。价格过高？的确如此。于是我啜饮着血橙鸡尾酒，欣赏着篝火在沙漠石上跳跃，不禁为这讽刺的现实轻笑……我并不讨厌这次入住，即使它掏空我的钱包的速度比抽干血管还快。🦇 （原文） Ah… The Westin Kierland! A palace of comfort rising from the desert sands like a mirage for the living. The staff greeted me with smiles so warm, I feared they might burn beneath the gaze of the sun itself. Truly, they are friendly creatures — eager to serve, as if compelled by some ancient hospitality spell. Yet, I must confess… every goblet of wine, every morsel of mortal luxury here comes at a price steep enough to make even a Transylvanian count clutch his coin purse. Overpriced? Indeed. So I sip my blood-orange cocktail, admire the firelight dancing over desert stone, and laugh softly at the irony… I didn't hate my stay, even if it drains my wallet faster than I drain a vein. 🦇

（由 Google 翻译）房间很宽敞，阳台设施不错，不过我的阳台俯瞰着停车场。浴室很大，设备齐全，而且很干净。墙壁很厚，所以房间很安静。我的空调没有校准；即使设定在75华氏度（约23摄氏度），温度实际上也停留在64华氏度（约19摄氏度）。这让我一夜未眠，感到寒冷。第二天早上我打电话报警，被告知维修人员会在30分钟内到达。我等了将近90分钟才再次打电话，终于有一支维修团队出现了。他们很快就解决了问题。酒店的庭院很漂亮，有点像沙漠中的绿洲。我入住的四天都在下雨，酒店的排水系统无法防止积水：我的房间外面积了2英寸（约5厘米）深的水，我得穿过2英寸（约5厘米）深的积水才能进入；健身房外面积了3英寸（约7厘米）深的水，我得穿过3英寸（约7厘米）深的积水才能回到房间；其他地方也一样。对于这种排水问题来说，降雨量微乎其微。健身房不错，但与我在美国和国外住过的其他五星级酒店的规模或选择无法相比。 （原文） The rooms were spacious, the balcony a nice amenity, though mine overlooked the parking lot. The bathroom was large, well appointed, and clean. The walls were thick and so the rooms were quiet. My AC was not calibrated; even when set at 75F it was actually stuck at 64F. That made for a cold night of disrupted sleep. I called it in the next morning and was told maintenance would arrive within 30 minutes. I called back after almost 90 minutes and then finally a team showed up. They did fix the problem at that point rather quickly. The grounds were quite attractive, a bit of an oasis in the desert. We got rain for the 4 days of my stay and the hotel drainage was not equipped to keep it from pooling: outside my room so that I had to walk through 2 inches of water to enter; outside the gym so that I had to walk through 3 inches of water to head back to my room; other places as well. The amount of rain was minimal for this kind of drainage problem. The gym was fine, but not comparable to the size or options of other 5 Star hotels I have stayed at in the US and abroad.

（由 Google 翻译）这是我们第一次来斯科茨代尔，也是第一次入住费尔蒙公主酒店。房间宽敞舒适，豪华无比，还能欣赏到令人惊叹的酒店美景。酒店环境整洁如新，我们尤其喜欢遍布各处的舒适休憩区，那里配备舒适的座椅、壁炉，还能欣赏到令人心旷神怡的景色，让我们一整天都乐在其中。餐饮选择丰富多样，而且每道菜都美味可口！说实话，我们真是被这里的美食宠坏了——而且酒店还为小朋友们准备了许多选择。酒店拥有众多各具特色的泳池，每个泳池都独具魅力，而且都配备了舒适的座椅，可以在阳光下或树荫下放松身心，还能享用美味的茶点！在我们入住期间，酒店正在布置圣诞装饰，每天都能看到新的进展，真是令人叹为观止。我们非常希望以后能带孩子们再来体验这里的圣诞魔力——这看起来将会是一次独一无二的体验。酒店的服务堪称典范——员工们的热情友好让我赞不绝口。我们遇到的每一位员工都非常出色——这里简直太神奇了。如果还有机会，我们一定会再次选择这家酒店，并且非常希望有一天能带家人来体验这里的圣诞魔力。费尔蒙公主斯科茨代尔酒店，做得太棒了！ （原文） Our first visit to Scottsdale and first stay at the Fairmont Princess. Rooms were spacious, comfortable and luxurious with amazing views of the property. Grounds were kept immaculate and we especially loved the many lovely seating areas spread throughout the property with comfortable seating, fireplaces and amazing views to enjoy throughout the day. There was a wide variety of dining options, all delicious! I can honestly say we were very spoiled with the delicious food options - and noticed the many options offered for little ones as well. So many choices of different pools to visit - all different and unique in their own way - but relaxing with great seating in the sun or shade, and lovely refreshments! The Christmas decorations were being set up during our stay, and it was spectacular seeing the progress each day. We would love to bring our children back to experience the Christmas magic - as looks like it would be an experience like no other. The service provided was exemplary - and I can't say enough about how amazing the staff were. Every single person we came into contact with was absolutely amazing - this place is magical. If given the chance, we would absolutely choose this property again, and would love to bring our family one day to experience the Christmas magic. Well done Fairmont Princess Scottsdale!

（由 Google 翻译）我在费尔蒙酒店短暂入住，获得了非常棒的入住体验。我遇到的每一位员工都耐心地与我交谈，欢迎我来到酒店，欢迎我来到酒店周边，询问我的住宿体验，而不是低着头的简单问候，而是认真地交谈。真是太棒了。每个人都很友好，这让我的体验好多了。我经常旅行，即使是在最好的酒店和度假村，也并非总是如此。 房间和庭院都很漂亮。泳池、花园、小径等几个地方都值得好好利用。 我会再来的，也会推荐给其他人。 费尔蒙酒店，继续加油！太棒了！ （原文） I was at the Fairmont for a short period and had an amazing guest experience. EVERY staff member I came across took the time to speak with me, welcome me to the hotel, welcome me to the area, ask about my stay, not a quick hello with their head down, a conversation. It was fantastic. Everyone was friendly, it made my experience so much better. I travel a lot and even at the nicest hotels and resorts, this is not always the case. The rooms and grounds were beautiful. There are several areas to take advantage of - pools, gardens, pathways. I would come back and recommend to others. Keep it up Fairmont! Amazing!

（由 Google 翻译）来这里参加会议，体验非常棒。员工热情友好，乐于助人。房间宽敞舒适，客房服务也很及时。泳池很棒，健身房对于酒店健身房来说也相当不错。 唯一的缺点是酒店离凤凰城机场有点远，晚上10点从机场打车到酒店价格比较贵，但这并非酒店的错。 （原文） Went here for a conference. Wonderful experience. The staff are so friendly and helpful. The rooms are spacious and very comfortable. The room service is prompt. The pool is wonderful. And the gym is very good for a hotel gym. Only negative is that it is rather far from PHX airport so the uber ride from the airport to the hotel at 10pm is pretty pricey, but that’s not the hotel’s fault.

（由 Google 翻译）我们最近在普里瓦多酒店住了两晚，体验非常棒。我们特别喜欢我们宽敞舒适的单间公寓——设计精美，是放松度假的理想之选。 从入住到餐饮，酒店所有员工都非常出色。我们尤其喜欢在Toro餐厅的晚餐——食物和服务都堪称一流！ 水疗中心环境优美，如果您热爱高尔夫，这家酒店将健康养生与运动体验完美结合。普里瓦多酒店真正能满足每个人的需求，我们迫不及待地想要再次入住。 （原文） We recently spent 2 nights at Privado, and it was absolutely wonderful. We truly appreciated the spacious comfort of our studio — beautifully designed and ideal for a relaxing getaway. The staff throughout the resort was fantastic, from check-in to dining and beyond. We especially loved dinner at Toro — both the food and service were phenomenal! The spa is beautiful, and if you love golf, the hotel is a perfect combination of wellness and sport. Privado really offers something for everyone, and we can’t wait to return.

（由 Google 翻译）简直是一次梦幻般的体验。我们来这里庆祝结婚十周年，每个人都非常友善热情。房间舒适无比，我们很喜欢酒店内的餐厅，广场酒吧的饮品也棒极了。一定要尝尝龙虾块！他们甚至还送了我们一瓶卡瓦酒和巧克力草莓！令人难忘的周年纪念日。 （原文） Absolutely magical experience. We came here for our 10th anniversary and everyone was kind and accommodating. The room was so comfortable, we loved the on-site restaurants, and the plaza bar had amazing drinks. Get the lobster bites! They even surprised us with a bottle of cava and chocolate covered strawberries! Unforgettable anniversary.

（由 Google 翻译）与Sydney、Tara、Samantha和Andrew合作真是太棒了。在我们入住期间，他们总是竭尽全力地照顾我和我的家人。他们热情友好、彬彬有礼、专业且亲切。他们的服务是我过去几年来入住公主酒店以来体验到的最好的（我的孩子们总是很喜欢他们举办的节日活动）。店员们也非常友好，包括我们见过多次的Julie。我们体验到的客户服务让我们期待着下次光临，尽管我很怀念几年前开着他的猎鹰号来过这里的Jeff先生。度假村的庭院很漂亮，房间很棒，泳池维护得也很好，这家度假村堪称瑰宝，其客户服务也让它在斯科茨代尔的其他地方脱颖而出。 （原文） Sydney, Tara, Samantha, and Andrew were absolutely fantastic to work with. They regularly went above and beyond to accommodate my family and I during our visit. They were pleasant, courteous, professional, and personable. The service with them is the best I’ve experienced so far in my time visiting and staying at the Princess for the last several years (my kids always enjoyed the holiday events they put on). The folks working the stores were also very friendly including Julie who we saw multiple times. The customer service we experienced makes us look forward to our next visit, although I do miss the gentlemen, Jeff, who used to visit the resort with his Falcon some years ago. The grounds are beautiful, the rooms are fantastic, pools in excellent shape, it’s a gem who’s customer service sets it a part from the rest of Scottsdale.

这套房酒店一家人住宿条件很👌方便舒适。有游泳池，下午还提供免费的小吃和酒水，真舒服，👍

（由 Google 翻译）我总体来说很喜欢Embassy Suites酒店，这家酒店的位置也一样。我当时在附近工作，所以提前很久就到了。前台工作人员非常棒，很快就帮我安排好了房间。从东海岸长途飞行过来之后，这家酒店真是太棒了。早餐和客房服务人员都非常友好热情。我的房间打扫得很干净。唯一的不足之处是，虽然房间看起来是新装修的，但还是有一股怪味。总而言之，如果以后再来附近，我还会选择这家酒店。 （原文） I generally love Embassy Suites, and this location was no different. I was in the area or work and arrived way before check in. The front desk staff were wonderful and got me into a room right away. This was great after a long flight from the East Coast. The breakfast and housekeeping staff were very friendly and accommodating. My room was taken care of nicely. The only complaint I have is that my room had a weird smell, though it looked newly renovated. Overall, I would stay at this location again if in the area.

（由 Google 翻译）太棒了！非常干净。食物也超级棒。酒店里有个健身房，应急的时候可以用，不过隔壁就有一家，需要的话可以去。我的晚餐很快就上来了，厨师很快就做好了一个我心仪的汉堡，火候也刚刚好，华夫薯条也很快就做好了。我平时不太喜欢尝试新菜，但是一位名叫卢皮塔的可爱员工推荐了里面有仙人掌果的墨西哥薄饼，哇，味道真是绝了！搭配的辣酱味道也很棒，辣度也刚刚好。我肯定会再次光顾这家酒店吃午餐或晚餐。如果我被困在城里，或者想在城里度假，这家酒店的位置绝对是理想之选。另外，酒店的走廊是开放式的，与其说是走廊，不如说是可以俯瞰酒店内部、餐厅和大堂的走廊，所以晚上不会像电影《闪灵》里那样阴森恐怖，非常安静。酒店所在的区域环境优美，而且旁边还有一个高尔夫球场，如果想打高尔夫的话，可以去那里。地理位置绝佳，毗邻您所需的一切，而且距离亚利桑那州 51 号州道也很近，还能要求什么呢？ （原文） Wonderful. Very clean. The food is outstanding. Has a gym that works in a pinch but there is one next door if you need. I received my dinner very quickly, the chef sent out an excellent burger cooked to my ideal temp perfectly and waffle frys in no time at all. I usually refuse trying new foods but a sweet employee named Lupita suggested the quesadilla that has prickly pear cactus inside and wow it was delicious, and the hot sauce it came with had excellent flavor and just the right amount of heat. I will DEFINITELY be eating here for lunch or dinner again and if ever I am stuck in town or want a staycation in the city this place is ideally located. Also, The hallways are open and are not really hallways as they overlook the interior of the hotel, the restaurant, and the lobby, so you don't get that "The Shining" redrum kind of feeling late at night, it's really peaceful. It's a beautiful area, and there is a golf course right next door if the mood strikes. Situated perfectly next to everything you could need, and very near to AZ SR 51, can't ask for much more.

（由 Google 翻译）这家酒店其实很不错。入住期间我们遇到了一些问题，所以我给了4星而不是5星。入住期间，我们的房间空调漏水比较严重，需要维修。另外，入住期间，有3部电梯停止运行，至今无法使用。酒店在下午5点到7点之间有一个非常棒的免费欢乐时光。早餐很棒。泳池看起来很脏，所以我们没有进去……但考虑到整个区域现在都面临如此严重的水问题，我们并没有因此而责怪酒店。（我宁愿他们泳池脏兮兮的，也不愿浪费更多水。）另外，我知道这应该不是什么大问题，但房间里没有智能电视。我们没能观看任何流媒体服务。再说一次，这不是什么大问题，但感觉这在当今社会已经很常见了。 （原文） The hotel is actually really nice. We had a few issues during our stay which is why I did 4 stars instead of 5. During our time there, our room had to be worked on due to a fairly good sized leak due to the A/C unit. Also, while there, 3 of the elevators stopped working and remained out of service. The hotel has a really good happy hour between 5pm-7pm free of charge. The breakfast is fantastic. The pool looked gross, so we didn't get in... but seeing how the entire area is having such a huge water problem right now, we didn't hold that against the hotel. (I'd rather them have a dirty pool than waste more water.) Also, I know this shouldn't be a big deal, but the rooms dont have smart TV's. We weren't able to watch any streaming services. Again, not a big deal, but feels like something that is pretty standard these days.

（由 Google 翻译）我一般不评价酒店，但这家酒店值得一评。从前台（Blake）到早餐服务（Edith），每个人都热情好客，让我们这次临时的入住感觉非常特别。房间宽敞安静，床也很舒服。就连浴室的灯光也很棒。去商店和餐厅都很方便。我绝对会推荐这家酒店，以后来凤凰城住宿时再推荐。 （原文） I don’t generally review hotels, but this one deserves it. Everyone from the front desk (Blake) to the breakfast service (Edith) were warm welcoming and made our unplanned stay feel very special. The room was spacious, quiet, and the bed was comfortable. Even the bathroom lighting was great. Convenient to shops and food. I would absolutely recommend this hotel when staying in Phoenix.

（由 Google 翻译）第二次入住这家 Embassy Suites 酒店了，它满足了我出差的所有需求。它简直就是酒店界的必胜客。它能赢得任何口味奖项吗？不会。它能满足您的需求，让您吃饱喝足，绝对没问题。房间干净整洁，员工友善，应有尽有，没有您不需要的。免费定制早餐（随便找一家万豪酒店，可以免费为您制作任何您想吃的鸡蛋）。房间宽敞干净，配有两台大电视、三个洗手池和客厅！价格实惠，无可挑剔。有些装饰过时了吗？当然，但谁在乎呢，毕竟它不是华尔道夫酒店。如果您在旅途中或出差，不妨来这里短暂停留，您绝对不会后悔。此外，这里的位置也无可挑剔，毗邻凤凰城最好的购物中心之一。感谢您对 Embassy Suites 酒店的喜爱，Maria G 绝对是最好的厨师，她做得非常出色，她是最棒的！ （原文） Second time staying at this Embassy Suites and it’s everything I need out of a business trip. It’s the Pizza Hut of hotels. Is it going to win any awards for taste? No. Is it going to get the job done and make you full and satisfied, absolutely. Clean rooms, nice staff, everything you need and nothing you don’t. Free made to order breakfast (name me a Marriott that makes you eggs anyway you want it, for free). Spacious & clean rooms with two large tvs, three sinks, and living room! You can’t beat it for the price. Is some of the decor dates? Sure, but who cares, it’s not the Waldorf. Come here as a stopover on your way somewhere or business and you won’t regret it. Also, you can’t beat the location, next to one of the nicest shopping centers in Phoenix. Thanks for the love Embassy suites and also, Maria G is the absolute best cook and went above and beyond, she’s the best!

（由 Google 翻译）哇！真是太棒的体验了！Chase 非常热情周到，每次我们进出的时候看到他都觉得很开心。我有很多饮食方面的问题，Gloria 对我的照顾无微不至。她非常细心周到，每天都为我准备了特别的餐食，让我每天都能吃。 这让我的旅程更加完美。 （原文） Wow. What a great experience. Chase was super helpful and a joy to walk by every time we entered or left. I have a lot of food issues, and Gloria took amazing care of me. She was so helpful and so attentive be prepared a special meal for me that I could eat every day. It made my trip.

（由 Google 翻译）我们抵达凤凰城希尔顿度假村庆祝生日，入住当晚，前台的Michael热情接待了我们，并立即提出为我们升级到一间漂亮的套房。他还非常热情地推荐了一家顶级意大利餐厅，甚至主动帮我们安排交通。入住期间，我们可以随时给前台发短信询问泳池、客房服务等任何我们需要的信息。酒店正在建设中，但其魅力和精致的建筑细节使其成为沙漠中一颗隐藏的瑰宝。 毫无疑问，改造完成后，这家酒店将无可匹敌。 感谢Michael，让我们享受了入住的每一个环节！ （原文） We arrived at the Hilton Phoenix resort for a birthday overnight and was greeted by Michael at the front desk who immediately offered to upgrade us to a beautiful suite. He was also kind enough to recommend a top tier Italian restaurant and even offered to arrange our transportation. Throughout our stay we were able to text the front desk questions about the pool, room service ….anything we needed. The property is under construction but the charm and cute architectural details make this a hidden gem in the desert. No doubt when this remodel is complete this property will be hard to beat. Thank you Michael for making sure we enjoyed every aspect of our stay!

（由 Google 翻译）您对这家酒店的描述简直就是虚假广告。我们是希尔顿荣誉客会会员，通过希尔顿荣誉客会应用程序预订了我们21周年结婚纪念日的房间。应用程序里有大堂、健身房、会议区、便利店和露台休息区的照片……但这家酒店什么都没有。应用程序说，唯一的酒店提示是入住须年满21岁。应用程序里根本没有提到整家酒店都在施工，酒店设施极其陈旧，地毯脏兮兮的，员工漠不关心，而且唯一一家餐厅的服务员还跟所有人解释说，住宿期间包含的早餐是无限量的。也就是说，你想吃什么喝什么，都记在房费里，退房时前台会退还早餐费。这完全是胡扯！每人最多25美元。那位俄罗斯女服务员非常粗鲁，态度也不好，工作起来也很不愉快。所有工作人员都躲在后面，根本不愿意续加那杯价格高得离谱、7美元的小咖啡。这本该是一次度假……结果完全是浪费钱。我们在泳池边和其他人聊天，他们很失望自己预订了 Motel 6 的假期。图片非常具有误导性，根本不值这个价钱。到处都是推土机和非常吵闹的施工现场！房间的空气过滤器已经好几年没换了！漂流河几乎推不动你，你得沿着河边走才能游。泳池凌乱破旧。酒店里没有餐厅或泳池酒吧。我们问了一位工作人员，那家餐厅和泳池酒吧已经 8 年没开了！前台工作人员语气单调，对在那里工作毫无兴趣或热情。这家酒店需要关闭并从头开始重建。 （原文） Your listing of this hotel is the definition of false advertising. We are Hilton Honors members and booked our 21st wedding anniversary through the Hilton Honors app. The app shows pictures of the lobby, pictures of the workout facility, meeting areas, a convenience store, and a patio seating area...this hotel does not have any of that. The app says that the only hotel advisory there is, is that you have to be 21 years old to check in. No where did it say that the entire hotel is under construction, super outdated, filthy carpeted floors, staff that could care less, and a waitress at the only restaurant you have explaining to everyone that the breakfast included with your stay is unlimited. As in eat and drink whatever you want, charge it to the room and at the end of your stay the front desk will refund the breakfast. That is NOT true! It is a max of $25 per person. The Russian lady waitress was very rude, not pleasant and is not happy working there. All the workers hid in the back and didn't offer to refill the ridiculously over priced $7 small cup of coffee. This was suppose to be a getaway... this was a complete waste of money. We chatted with others at the pool and they were sadly disappointed that they booked a Motel 6 vacation. Very misleading pictures and not worth the money at all. Bulldozers and very loud construction EVERYWHERE! The rooms' air filter has not been changed in years! The lazy river hardly even pushes you, you have to walk the river to get going. The pool is unkempt and old. And there is no restaurant or swim up bar at the hotel. We asked one of the workers, that restaurant swim up bar has not been open in 8 years! And the front end staff are all monotone and not excited or enthusiastic to be there. This hotel needs to be shut down and rebuilt from the ground up.

（由 Google 翻译）位于亚利桑那州凤凰城北八街11111号（邮编85020）的希尔顿凤凰城塔帕蒂奥普悬崖度假村是我在山谷中最喜欢的休闲度假胜地之一。这家全套房度假村坐落在风景秀丽的北山保护区，将沙漠的粗犷之美与经典的热情好客和魅力融为一体。酒店保留了老派的场地规则，或许并非最现代，但这正是其魅力所在。其经典的设计和舒适的氛围营造出宁静祥和的氛围。这家希尔顿酒店真正与众不同之处在于其服务。从前台到客房服务，所有员工都始终热情、专业、周到，让每位客人都感到宾至如归。作为一名教师，我也很欣赏他们提供的特别折扣计划，包括教师折扣，这在亚利桑那州尤其贴心。酒店设施包括多个层叠泳池、一个锦标赛级高尔夫球场和一个令人焕发活力的水疗中心。我之前提到过水疗中心吗？在我庆祝51岁生日、度过辛苦的一周后，我享受了一次最放松的按摩。我甚至还免费获赠了一杯星巴克饮品，因为这家美丽的酒店里就有一家星巴克。最令人惊喜的是它那座俯瞰城市的屋顶餐厅，视野开阔，可以一览凤凰城天际线和沙漠山脉的全景。这里的食物品质一流，价格合理，氛围也很好，每次用餐我都感到非常满意。无论是想独自一人安静地度假，还是想在水疗中心享受按摩，或是和朋友们一起出游，这里的体验都非常棒。虽然我就住在附近，但每次入住都感觉像是进入了另一个世界。希尔顿凤凰城塔帕提奥普悬崖度假村拥有令人惊叹的美景、周到的客户服务和各种便利设施，是山谷中真正的瑰宝。这里是个人度假、浪漫晚餐或家庭纪念日的完美之选。无论是短期居家度假还是家庭出游，都值得一去，您一定不会失望。 （原文） The Hilton Phoenix Tapatiop Cliff Resorts located at 11111 North 8th Street Phoenix, Arizona 85020, is one of my favorite getaway spots in the valley for relaxing staycation. Nestle in the scenic North mountain preserve this all-suite resort blends the rugged beauty of the desert with classic hospitality and charm. The property has an old school field rules may not be the most modern, but that's part of the appeal their timeless design and cozy atmosphere create a retreat that fills both Serene and welcoming. What truly sets this Hilton apart is the service. From the front desk to housekeeping the staff is consistently warm, professional, and attentive making every guest feel valued. As a teacher, I also appreciate that they offer special discount programs including a teacher's discount a thoughtful gesture that really makes a difference especially here in Arizona. The amenities are plentiful cascading pools a championship golf course and a rejuvenating spa. Did I mention the spa I had the most relaxing massage after a hard week while I was celebrating my 51th birthday. I even got a free Starbucks drink out the deal as they have a Starbucks located in this beautiful hotel. The crown jewel is the different point of view rooftops restaurant perch high above the city it offers panoramic views of the Phoenix skyline and the desert mountains. The full is outstanding with reasonable prices given the quality and atmosphere I've never left disappointed after a meal here. Whether I'm at the hotel for a quiet solo escape, a massage at the spa, or enjoying a group outing the experience is consistently superb. Even though I live nearby, every visit feels like stepping into another world. Will breathtaking veils, thoughtful customer service, and a wide range of amenities, the Hilton Phoenix Tapatiop cliffs resort remains a true gem in the valley. Perfect for a personal retreat, a romantic dinner, or a memorial Family getaway. Check them out for a quick staycation or a family visit you won't be disappointed.

（由 Google 翻译）酒店一半的建筑正在施工，我觉得他们应该等到全部完工后再对外开放，这样酒店看起来会更好。他们需要重新装修所有房间，并更新设施。我本来是想去那里放松一下，结果却很失望。酒店只有一个按摩浴缸，当然，因为正在施工，所以不能用。泳池边的躺椅都破破烂烂的。幸好我没租小屋，因为那些椅子又脏又旧，到处都是污渍。食物也难以下咽！又老又干。我去泳池区的时候还被一个叫蕾哈娜的女人骚扰了，她一开始看起来很和善，但是后来她纠缠着要我检查包，还问我包里装的是什么，是不是酒店里有卖的，这让我感觉很不舒服。我以后肯定不会再去那里了，这肯定跟她有关。她好像觉得我背着背包去泳池是个罪犯似的。他们把水上乐园吹得天花乱坠，其实也就三个泳池、一条漂流河和一个滑梯。其中一个泳池冷得根本没法下水。另一个泳池水温还算可以，漂流河的水感觉比三个泳池加起来都舒服，所以你只想整天泡在漂流河里。我不会再来了，真抱歉。我宁愿多花点钱去住个真正的度假村。这地方简直就是个豪华汽车旅馆。祝你好运。 （原文） Half of the building is currently under construction and I feel like they should just keep it close until the construction is all the way complete and it will make the property look even better. They need to redo all the rooms and update the amenities. I went there for a nice little getaway and did not enjoy myself. They only have one Jacuzzi and of course it wasn’t working because it was under construction. The lounge chairs at the pool were all ripped broken. I’m glad I didn’t pay for a cabana because those chairs were dirty and stained old and outdated. The food was trash! Over cooked and dry. I even got harassed going into the pool area by a lady named Rihanna, who seem sweet at first, however, she harassed me to check my bag and was questioning what was in my bag, and if they sold the items at the resort and it made me feel very uncomfortable. part of the reason of me not going back will definitely be because of her. She acted like I was a criminal by going to the pool with a backpack. They pump up the waterpark like it’s such a big deal when it’s really just three pools A lazy river and a slide. One of the pools is freezing cold you can’t even get in. The other pool is decently warm and the lazy river water felt better than all three pools so you kind of just want to be in a lazy river all day. I will not be coming back sorry I rather spend a little more money and stay at a real resort. This place is a glorified motel. Good luck.

（由 Google 翻译）在希尔顿峰顶酒店度过了美好的时光！ 我们在希尔顿峰顶酒店度过了一段美好的时光。从我们抵达的那一刻起，工作人员就非常友好热情，办理入住手续也快捷方便。 我们的房间干净、宽敞、舒适，非常适合在阳光下度过漫长的一天后放松身心。度假村本身景色优美，氛围轻松愉快。 最棒的是River Ranch水上乐园。漂流河和滑梯深受全家人的喜爱，泳池边也有足够的空间供我们放松身心。我们还喜欢在酒店内享用餐饮，非常方便。 酒店地理位置也很棒，靠近徒步路线和购物中心，从这里前往凤凰城周边也很方便。 总而言之，我们度过了一段美好的时光，一定会再来的。强烈推荐给家庭或任何寻求轻松愉快度假的人。 （原文） Great stay at Hilton at the Peak! We had such a great time at Hilton at the Peak. The staff was friendly and helpful from the moment we arrived, and check-in was quick and easy. Our room was clean, spacious, and comfortable, perfect for relaxing after a long day in the sun. The resort itself is beautiful and has a fun, laid-back vibe. The best part was the River Ranch water park. The lazy river and slides were a hit with the whole family, and there was plenty of space to relax by the pool. We also enjoyed grabbing food and drinks right on site, which made things super convenient. The location is great too, close to hiking, shopping, and easy to get around Phoenix from here. Overall, we had a wonderful experience and would definitely come back. Highly recommend for families or anyone looking for a fun and relaxing getaway

（由 Google 翻译）预订时没有告知施工情况，真是令人失望。酒店周围都在大规模施工。房间非常陈旧，而且不太干净。我们家门上的锁坏了，浴缸地板上还有一大片锈迹。 希望施工结束后，酒店会变得更好，但我很震惊，这竟然是希尔顿酒店。我从来没有住过这么陈旧和肮脏的希尔顿酒店。唯一可以弥补的是河滨公园。但即便如此，滑梯也只有在被要求的情况下才会打开，这很奇怪。泳池的瓷砖脱落了，底部还有污垢。 （原文） It’s really disappointing that the construction is not disclosed when booking. There was major construction happening on the property all around. The rooms are super dated and not very clean. The lock on our door was broken and the bathtub had a huge rust stain on the floor. Hopefully once the construction is over the place will be better, but I was shocked that this was a Hilton property. I’ve never stayed at a Hilton that was so dated and dirty. The only redeeming quality was the River Park. But even then, the slide water would only be turned on when asked which is strange. Missing tiles out of the pool and dirt at the bottom.

（由 Google 翻译）水上乐园是我们这次住宿中唯一真正享受的部分，然而，水上乐园只提供一日通票，所以酒店付费客人根本没地方停车。没有座椅，乐园本身也人满为患。 酒店似乎正在施工（这非常有必要），但正因如此，他们封锁了停车场的某些区域，进一步压缩了停车位。 酒店泳池极其不安全，需要彻底翻新。泳池表面粗糙，池边和池底到处都是划痕和割伤。通往泳池的楼梯不稳定、松动且破损。 房间简直令人作呕，竟然毫不费力就被“打扫”干净。角落里散落着之前客人留下的内衣，地毯脏兮兮的，满是污渍。沙发上弥漫着尿味，污渍斑驳，脏兮兮的，简直令人作呕。浴缸排水不畅，淋浴时，我们站在大约8英寸深的水中。 我不会向任何人推荐这家酒店。 （原文） The water park was the only part of our stay that we actually enjoyed, however, they allow day passes for the water park so there is absolutely no parking for paying hotel guests. There were no chairs available and the park itself was over crowded. The hotel seems to be under construction (which is very much needed) but because of this, they have blocked off certain areas of the parking lot, limiting even more parking spaces. The hotel pool was extremely unsafe. It needs to be completely resurfaced. It’s rough and you get scratches and cuts along the edges and bottom of the pool. The stairs leading down to the pool are unstable, loose and broken. The room was absolutely disgusting and was “cleaned” with zero effort. There were left over underwear from previous guests in the corner, the carpets are filthy and stained. The couch smelled of pee, were stained and dirty and just plain gross. The bath tub didn’t drain properly and when showering, we were standing in about 8 inches in water. I would not recommend this hotel to anyone

（由 Google 翻译）我是个简单的人。这间房间舒适宽敞。没去打高尔夫，所以没法聊高尔夫。当时正在帮儿子办理入住，忙着处理一些日常事务。泳池很棒。房间干净宽敞，比我们之前给儿子和室友订的另一间价格相同的酒店要好得多。性价比来说，这间房间好多了。 （原文） I'm a simple guy. This was comfortable and roomy. Didn't get to golf so can't speak on the golfing, was getting our son checked into campus and was busy dealing with necessities. Pool was nice. Rooms were clean and spacious compared to another hotel we got a room at for our son and his roommate to stay at that cost the same amount. Dollar for dollar this room was much nicer.

（由 Google 翻译）非常失望 我们一到就被要求参加一个90分钟的分时度假项目推销会。 我的建议是……如果你要让人们购买一个价格过高（25000美元）的项目，至少应该让他们住进一个值得购买的房间或设施。我们入住时，吹风机是坏的。洗碗机组装不当，导致餐具上留下各种残留物。第二天，我们的电视机就黑屏了。换来的电视机上积满了令人作呕的灰尘。 房间陈旧，地毯也陈旧凌乱。庭院里的垃圾桶都溢满了垃圾，垃圾到处都是。如果不是特地从美国各地赶来住一个破败不堪、毫无吸引力的地方，我们或许还会考虑一下这个项目。如果你真的想推销产品？那就把你的客户安排到那些翻新过的、有景观的房间里，而不是这些老旧破败、只能看到停车场的房间。 做得更好！ （原文） Not impressed Upon arriving we were almost immediately asked to attend a 90 min sales pitch for a timeshare program My advice...if you are going to ask people to buy into an overpriced ($25000) program at least put them in a room or facility worth buying into. We had a busted hairdryer to start. The dishwasher wasn't properly assembled so it left all kinds of residue on the dishes. The following day our tv went black. The replacement that was brought had a disgusting amount of dust on it. The room was dated, carpet was dated and disheveled. Courtyard had overflowing trash receptacles and trash strung all over. We might have considered the program if I wasn't traveling across the US to stay somewhere neglected and less than appealing. If you really want to make sales? Put your customers in one of the renovated rooms with a view. Not the old, dated and busted up rooms with a view of the parking lot Do better

（由 Google 翻译）参加会议期间住在这里。我订的是一居室，感觉像公寓大小，厨房、餐具齐全，客厅、餐厅、大浴缸浴室和大卧室一应俱全。地理位置优越，靠近高尔夫球场，距离高速公路约5分钟路程，距离机场约15分钟路程。ATT的手机信号很差，T-Mobile的服务还行。酒店提供免费WiFi、不错的泳池和健身房。感觉就像一个迷你公寓楼，你可以步行从一栋楼走到另一栋楼。令人惊讶的是，房间里没有水，所以最好自己准备水。同行的另一个人住在另一个房间，空调出了问题，但第二天早上就修好了。 （原文） Stayed here while going to a convention. Got a one bedroom which felt like an apartment size with full kitchen, utensils, living room, dining room, big tub bathroom, big bedroom. Nice area along a golf course about 5 min from the freeway and 15 min from airport. Cellular signal on ATT is terrible, T-Mobile service was just ok. There was free WiFi, decent pools, and a gym. Feels like a mini apartment complex setup where you walk from building to building. Surprisingly no water in room so get your own. Another person on the trip had a different room and had AC problems but were fixed the next morning.

（由 Google 翻译）受邀参加PRIDE的参观活动。我去了之后，他们告诉我不能参加，因为我没带老公……他们想给我一个99美元的两晚住宿，可以退款……但我必须带老公一起才能去。所以，女士们，如果你正在寻找投资机会，或者想自己做决定……就别来这里了，没有老公在身边，这里不欢迎你。 （原文） Was invited to do a tour here at PRIDE. I showed up and they told me I could not do the tour because I didn't have my husband with me....the concession they tried to give me was a 99 dollar two night stay somewhere that was refundable....but I could only go if I brought a husband. So ladies if you are looking for an investment or the ability to make a decision on your own at all ...don't come here, you're not welcome without a man.

（由 Google 翻译）五星级的体验，我和女儿住在这里很开心。所有员工都非常好，服务无微不至。前台工作人员也特别好，尤其照顾我两岁的女儿。房间很漂亮，位置也很棒。我们很喜欢泳池电影之夜，非常有趣，泳池也很棒。一切都很干净，清洁人员做得非常出色，我们对我女儿也非常友善，她特别喜欢聊天。感谢你们带给我们的美好体验。 （原文） 5 stars all around, I loved staying here with my daughter. All staff were so nice and went above and beyond . The front office staff were amazing especially with my 2yearold. The room was beautiful & the location is great. We loved the pool movie night it was a lot of fun and the pool is lovely . Everything is so clean , the cleaning staff do An amazing job and we’re so kind to my daughter who just loves to talk . Thankyou for the lovely experience.

（由 Google 翻译）别去这家。我本来是来领取动物园门票、酒店住宿和演唱会门票的奖励的。因为我只需要参加一次旅行，所以就按预约时间去了。结果他们事先问我的收入，而之前我们参加活动的时候根本没提到这一点。他们基本上是说我们收入太低，连旅行都参加不了，所以拿不到奖励。白跑了45分钟，真是浪费时间。而且给我办理入住的那个女人居然因为一张破身份证就对我进行种族歧视。太荒谬了。如果奖励有陷阱，就别提供。别费劲注册了，这根本就是个骗局。 （原文） Don't go here. Came to get my reward for some zoo tickets and a stay at their hotels as well as concert tickets. Went to the appt since all I had to do was tour and they asked for a income amount before which wasnt told to me at the time of the event we were previously at. Basically told we were too low income to even tour and couldn't get my reward. Drove 45 minutes for nothing. Waste of my time. And the lady who tried to check me in was racist over a stupid ID. Ridiculous. Don't offer rewards if there's a catch. Don't even bother signing up. It's all a scam in the end.

（由 Google 翻译）2025年11月4日星期二，我们在亚利桑那州凤凰城的Legacy高尔夫度假村收拾行李准备退房时，发现一只蟑螂爬进了我们的食物袋。退房时（大约上午9:30），我们告诉了Diana关于蟑螂的事，她说会转告经理Jennifer Harden。到了下午5:00，仍然没有回复。我们打电话给Legacy高尔夫度假村，接电话的是Susi，Jennifer当时正在开会，她说会转达信息。晚上7点仍然没有回复，我们又打电话给Ty，他说会把我们的问题转达给Jennifer。两天后，我们给温德姆/Worldmark的首席执行官留言，仍然没有回复。第二天我们又给首席执行官留言。一个半星期过去了，似乎没有人关心亚利桑那州凤凰城Legacy高尔夫度假村的蟑螂问题。 凤凰城Legacy高尔夫度假村的管理层和温德姆/Worldmark的首席执行官对业主的担忧漠不关心。 （原文） On Tuesday 11/4/25 we were packing to check out of the Legacy Golf Resort in Phoenix AZ when we found a roach crawling into our food bag. At check out (approximately 9:30AM) we told Diana about the cockroach, she said would send a message to Manager Jennifer Harden. By 5:00pm no response. We called Legacy Golf Resort spoke with Susi, Jennifer was in a meeting, would forward message. 7pm no response, called spoke with Ty, he would forward our concern to Jennifer. Two days later we left voice message for CEO of Wyndham/Worldmark no response. Next day left another voice message for CEO. One and one half weeks and it seems no one is concerned about cockroaches at the Legacy Golf Resort in Phoenix, AZ. Legacy Golf Resort in Phoenix management and CEO Wyndham/Worldmark show no concern for their owners concerns.

（由 Google 翻译）房间漂亮又干净。大堂是一个看起来很酷的地方。泳池滑梯是一个很棒的功能，但我没有足够的时间来尝试。床很舒服，房间足够冷，可以睡得很沉。酒吧库存非常充足。他们至少有几种不同的苏格兰威士忌和威士忌可供选择。总的来说，我会推荐这个地方。我只希望他们能吃到欧陆式早餐。 （原文） The rooms are nice and clean. The lobby is a cool looking place. Pool slide is an awesome feature but I didn't have enough time to try it out. Beds were comfortable and the rooms got cold enough to sleep deeply. The bar is pretty well stocked. They have at least a few different scotch and whiskey choices.Overall I would recommend this place to stay. I just wish they had a continental breakfast.

（由 Google 翻译）本次审查将分为两部分。 一份关于酒店和附近的信息。 酒店本身比较旧。 据当地人告诉我，这是那里最古老的企业之一。 它很干净而且有些更新。 我们预订的房间有两张大床，相当大。 浴室除了淋浴间的瓷砖外都很旧。我们有一个临街主入口的房间，景色很美。 工作人员乐于助人且友好。 我们吃了一顿很晚的晚餐。 我吃了一个牛仔汉堡，我女儿吃了一个手撕猪肉三明治。 两者都还不错，当其中一个已经快 12 小时没有吃东西时，就很舒服了。 缺点是来自高速公路、其他房间和走廊的噪音。 位置位于不安全区域。 几乎每个当地人都告诉我天黑后不要走出酒店。 即使在白天过马路也不建议，因为街区的一侧正在施工，而另一侧则是一群无家可归的人。 （原文） This review will be in two parts. One on the hotel and the neighborhood. The hotel itself is older. From what a local told me it is one of the oldest businesses there. It is clean and somewhat updated. The room we booked had 2 queen beds and is pretty large. The bathroom is old except for the shower tiles. We had a street main entrance room which is a nice view. The staff is helpful and friendly. We had a late dinner. I had a cowboy burger and my daughter had a pulled pork sandwich. Both were okay, and hit the spot when one had not eaten for almost 12 hours. Cons is the noise from the highway, other rooms and hallway. Location is in an unsafe area. Pretty much every local told me not to walk outside of the hotel once it gets dark. Even crossing the street in the day was not advised due to the construction on one side of the block then the group of homeless people on the other.

（由 Google 翻译）前台工作人员很友善，乐于助人。入住原定是下午 3 点，但是当我们下午 3 点刚过时到达时，我们被告知我们的房间还没有准备好，所以我们必须在准备好之前找点事情做。幸运的是我们有一辆车所以我们可以去吃点东西而不是只是坐在大厅里等待。我们住在大厅的尽头，所以听不到邻居的声音，但邓拉普路和 17 号高速公路非常吵。我们的房间很干净，特大号床和枕头非常舒适。我很兴奋有一个热水浴缸，但失望的是它看起来很脏而且不整洁，所以我们没有使用它。酒吧和烧烤店的菜单上的品种很少，但我们点的所有东西都非常好。赞扬我们一段时间以来遇到的最好的餐厅服务员和巴士工作人员。杰西卡、西尔维娅和卢斯都很出色！这样的工作人员很努力，细心又可爱。 （原文） The front desk staff were kind and helpful. Check in was supposed to be 3 pm but when we arrived just after 3, we were told that our room wasn't ready yet so we had to find something to do until it was. Luckily we had a car so we were able to go grab a bite rather than just sit in the lobby and wait. We got an end of the hall room so we didn't hear our neighbors but Dunlap Rd and Hwy 17 was very noisy. Our room was clean and the king size bed and pillows were surprisingly super comfortable. I was excited there was a hot tub but disappointed that it looked very dirty and unkept so we didn't use it. The bar and grill had a small variety on the menu but everything we ordered was really good. Shout out to the best restaurant wait and bus staff we've encountered in some time. Jessica, Silvia and Lus were exceptional!! Such hard workers, attentive and sweet.

（由 Google 翻译）当我们检查时，前面的那位女士很愉快。请告知我们泳池/滑梯、餐厅和咖啡馆的开放时间。 我们房间的地毯地板上有 3 个大污渍，质地又硬又粘。我们有一个到处爬行的婴儿，所以一开始就很令人讨厌。 当打开浴室的灯、冰箱和空调时，会发出嗡嗡声。整个过程中不断发出嗡嗡声。浴缸里的浴缸塞没有密封浴缸。我不得不使用塑料杯和一些纸板来固定浴缸，因为插头不起作用。我有两个小孩需要洗澡。浴室里的一盏灯烧坏了（或者脏了所以不能用。）。通风口处挂着大块的污垢，看起来从未清理过。 我们为了滑滑梯选择了这家酒店，结果发现它只在周六/周日10-4点开放。没关系，我们决定这两天都去玩滑梯。星期六很棒，救生员非常友善且乐于助人。但周日凌晨 1 点 30 分左右，救生员就离开了，再也没有回来。所以周日我们甚至没有享受滑梯。 Coyote 咖啡馆的早餐也是如此。营业时间说是6点到12点，但是当我们去的时候11点之前它就关门了。 老实说，我对我的住宿感到非常失望和不满意。 如果有这家酒店的话，我本来可以花一半的价格去某个地方。滑梯不值得住在这里！它是如此粗鲁和肮脏。 我联系了客户服务部，他们只是将我转发给前台经理 Jasmine，她没有回复几封电子邮件。 非常令人失望。 （原文） The lady at the front was pleasant when we checked it. Let us know times of pool/slide, restaurant and Cafe open. Our room carpet had 3 large stains on the floor, with a tough and sticky texture. We have a baby who crawls all around so this was quite a turn off to start out with. When turning on the light in the bathroom, fridge and AC unit there was a buzzing noise. A constant buzzing sound the entire time. The bathtub plug that was in the tub did not seal the bath. I had to use a plastic cup and some cardboard to get the tub to stay because the plug didn’t work. I have two small kids who need take baths. One light was burnt out (or dirty so it didn’t work.) in the bathroom. There were huge chunks of dirt hanging from the vent, looks like it had never been cleaned. We choose this hotel for the slide, come to find out it was only open Saturday/Sunday 10-4. That was fine, we decided to hit up the slide both days. Saturday was great, the lifeguard was really nice and helpful. But on Sunday the lifeguard left at like 1:30 and never returned. So we didn’t even get to enjoy the slide on Sunday. Same went for the breakfast Coyote Cafe. The hours said 6-12 but it closed when we went just before 11. I am honestly so disappointed and dissatisfied with my stay. I could have gone somewhere for half the price with the condition that this hotel was in. The slide is not worth staying here! It’s so gross and dirty. And have reached out to customer service and they just forwarded me to the front desk manager, Jasmine who had failed to respond to several emails. Very disappointing.

（由 Google 翻译）房间不错，房间和酒店各处可见一些轻微损坏。健身房不错，但有时门不太好开，尤其是后门，它卡在混凝土上，凸起的部分导致门无法打开超过6英寸。餐厅相当不错，服务一流。餐厅外观漂亮，大堂也很漂亮，健身房区有3个泳池和水滑梯，还有网球场和壁球场。酒店很不错，可能会考虑再来。 （原文） Decent rooms, some minor damage seen throughout the room and hotel. Gym is nice but occasionally the doors won't open very well especially the rear exit only door sticks to concrete that has raised and prevents from opening more than 6 inches. Restaurant is pretty good, service is exceptional. It looks great outside and nice lobby with 3 pools and water slide, tennis courts and racquetball court in gym area. It's nice and may consider a return visit.

（由 Google 翻译）很棒的酒店和位置可以满足我们的需求。工作人员非常优秀。我们下午 5 点左右到达，由于酒店正在举行会议，我们的房间还没有准备好。我们很快就升级到了一个更好的房间。 餐厅的食物很好而且价格合理。 酒店装饰精美，宾客区环境优美，设施齐全。 我唯一不喜欢的是，在办理入住手续后，当我使用行李车将行李从车上搬到房间时，他们要求我出示身份证件。他们显然知道我的情况。为什么我要装一辆大袋子车？ （原文） Great hotel and location to meet our needs. Staff was excellent. We arrived around 5 pm and our room was not ready due to a convention at the hotel. We were quickly upgraded to a nicer room. The food at the restaurant is good and reasonably priced. The hotel is nicely decorated and nice guest areas with lots of amenities. Only thing I didn't like was being asked for my ID while I used the bag cart to bring my luggage from the car to the room after checking in. They obviously know how I am. Why would I steel a large bag cart?

（由 Google 翻译）这里的员工让我们的住宿体验非常棒。房间虽然不是最新的，也不是最干净的，但设施齐全，绰绰有余。不过，这里的员工真是太棒了！我们来这里是为了领养孩子，但最终失败了。工作人员非常友善，支持我们，而且灵活变通，在我们那段情感和经济都很困难的时期，他们给予了我们无微不至的照顾。我们的儿子很喜欢这里的泳池和滑梯，我们也感受到了爱和关怀。我一定会再次入住这里。 （原文） The staff here made our stay amazing. The rooms are not the newest or cleanest but they are more than adequate. The staff here, though, is *amazing*! We came down for an adoption that ultimately failed. The staff were kind and supportive and flexible and took amazing care of us during that emotionally and financially difficult time. Our son loved the pools and the slide and we felt loved and cared for. I would stay here again in a heartbeat.

（由 Google 翻译）我和丈夫最近在探索凤凰城时在这家酒店住了几天，然后前往令人惊叹的大峡谷。我们到达的时间已经很晚了，但由于方便的数字钥匙功能，我们能够绕过前台，直接前往我们的房间，没有任何麻烦。 在我们住宿期间，除了第二天早上的早餐体验外，我们没有与工作人员进行太多互动。接待我们的那位先生非常令人愉快、开朗且真诚友好，这让我们感到宾至如归。早餐的种类非常丰富，有多种选择，可以满足不同的口味——从新鲜水果和糕点到丰盛的早餐蛋白质。 至于我们的房间，一尘不染，维护良好，营造出舒适温馨的氛围。然而，唯一的缺点是床垫；它的一侧较硬，这让我们睡个好觉有点不舒服。一楼的布局一开始有些不寻常，但我们很快就调整过来，没有太大困难就找到了方向。 尽管酒店靠近高速公路，但我们惊喜地发现外部噪音很小，让我们享受宁静的住宿。总的来说，我们的体验非常棒，我们非常欣赏酒店靠近各种餐饮和购物区的便利位置。我们带着美好的回忆离开，并计划将来再次访问。 （原文） My husband and I recently spent a few days at this hotel while exploring Phoenix before making our way to the breathtaking Grand Canyon. Our arrival was very late at night, but thanks to the convenient digital key feature, we were able to bypass the front desk and head straight to our room without any hassle. During our stay, we didn't have much interaction with the staff aside from our breakfast experience on the second morning. The gentleman who attended to us was exceptionally pleasant, cheerful, and genuinely friendly, which made us feel welcomed. The breakfast spread was quite impressive, with a wide array of options that catered to various tastes — from fresh fruits and pastries to hearty breakfast proteins. As for our room, it was spotless and well-maintained, creating a cozy and inviting atmosphere. However, the only downside was the mattress; it was on the firmer side, which made it a bit uncomfortable for us to get a good night's sleep. The layout of the first floor was somewhat unusual at first, but we quickly adjusted and found our way around without too much difficulty. Despite the hotel's proximity to the highway, we were pleasantly surprised that exterior noise was minimal, allowing us to enjoy a peaceful stay. Overall, our experience was wonderful, and we truly appreciated the hotel's convenient location near various dining and shopping areas. We left with fond memories and are already planning to return for another visit in the future.

（由 Google 翻译）我们在他们的两居室套房度过了一个美好的家庭周末！这间新装修的房子配备了所有便利设施（恒温泳池、按摩浴缸、设备齐全的健身中心），我们都非常满意。 我们非常喜欢这里配备齐全的厨房，不仅节省了餐饮费用，还让套房在晚上休闲时倍感温馨。 酒店位置便利，步行即可到达多家购物中心。我们以这里为基地，前往约30分钟车程外的普莱森特湖进行一日游。 工作人员热情友好，乐于满足我们的各种需求。我们非常喜欢在这里的时光，以后还会再次入住！ （原文） We had a wonderful family weekend in their 2 bedroom suite! This newly renovated property has all the amenities (heated pool, jacuzzi, fully-equipped fitness center) and we enjoyed them all. We loved having the full kitchen to save us money on meals and giving our suite a homey feeling while hanging in the evenings. The property is conveniently located within walking distance to a number of shopping centers. We used it as our base for day trips to Lake Pleasant which is about 30 minutes away. The staff were welcoming, gracious, and accommodating of our requests. We loved our time here and would stay here again!

（由 Google 翻译）主卧宽敞舒适，厨房配备全尺寸冰箱，员工友善，欧陆式早餐美味可口，有华夫饼、鲜奶油和早餐玉米饼。社区安静清新。空调运行良好。唯一的缺点是热水浴缸有点冷……泳池很干净，篮球场也很棒。热水浴缸简直是“不”字。还会再来的！谢谢。 （原文） Great spacious master, kitchen with full size fridge, friendly staff, and excellent continental breakfast with waffles, whipped cream, and breakfast tacos. Quiet, fresh neighborhood. Ac worked great. Only complaint was hot tub was lukewarm… pool clean and nice basketball court. The hot tub is a not tub. Would come again!!! Thank you.

（由 Google 翻译）干净宽敞，工作人员非常专业且乐于助人。每周七天提供免费早餐。我们每次来都会住在这里。 （原文） Clean and spacious , very professional and helpful staff. Seven day a week complimentary breakfast. We will be staying here on every visit.

（由 Google 翻译）Edward 非常乐于助人，在办理入住时提供了超出预期的服务，包括详细的酒店布局、附近餐饮选择以及与我的住宿相关的所有事项的说明。 （原文） Edward was super helpful and went above and beyond at check-in, including detailed instructions about the hotel layout, nearby dining options, and all things related to my stay.

（由 Google 翻译）非常棒的酒店。床很舒服。淋浴很棒。空调完美。套房很大。 （原文） Very nice hotel. Nice bed. Great shower. Perfect air conditioner. Large suite.

（由 Google 翻译）只住了一晚。我们的浴室没有热水。幸好淋浴有热水。 （原文） Only stayed one night. Our bathroom fawcett had no hot water. Luckily the shower did.

（由 Google 翻译）上周末带我的三个孙女来玩，玩得很开心。她们玩得非常开心。我们没有订豪华房，而是订了两张床，这已经足够了，因为我们根本不在房间里。她们很喜欢水上乐园和其间的活动。她们非常喜欢早上的瑜伽。我喜欢整个度假村的一切都以孩子为中心，我八岁的女儿喜欢用她自己的房卡给我们开门。自助早餐一点也不好吃，而且价格过高。我觉得泳池边的食物像是标准价格。我停车被多收了三次钱，不得不联系客服来纠正。他们立即就改正了。明年我一定会带我的女儿们再来。停车很糟糕，很难找到车位。 （原文） Took my 3 granddaughters last weekend it was fun. They enjoyed themselves tremendously. We didn’t do a fancy room. Had the two bed which was more than enough because we weren’t in the room at all anyway. They enjoyed the waterpark and the activities in between. They really enjoyed yoga in the morning. I love that everything was kid focused throughout the entire resort my eight-year-old liked using her own room key card to open the door for us. The breakfast buffet was not great at all, And very overpriced. I felt as though the food by the pool area seemed like standard pricing. I was overcharged for parking three times and had to contact customer service to correct it. Which they corrected this immediately. I will definitely return with my girls next year. Parking is horrible and hard to find a spot

（由 Google 翻译）我和家人在这里度过了非常愉快的时光。虽然只住了一晚，但玩了两天水上乐园。房间很干净，服务也很棒。我10岁的孩子玩得不亦乐乎。我也很喜欢水上乐园，包括水滑梯、漂流河和按摩浴缸。孩子们有很多可以玩的项目。酒店内就有餐厅、咖啡店和甜甜圈店，非常方便。 （原文） Me and my family had a great time here. Only stayed 1 night but enjoyed the water park for 2 days. Room was clean. Customer service was great. My 10 year old had a blast. I also enjoyed the Waterpark including the water slides, lazy river and jacuzzi. Plenty of things for kids to do. On-site food, coffee and donuts is convenient.

（由 Google 翻译）这是我第四次旅行了。我的两个孩子很喜欢来这里。这次的体验并不好。帮我办理入住的客服很粗鲁，而且毫不掩饰她的不满。她唯一一次表现出高兴的时候是想让我给她好评的时候。 我订的是灰熊套房。其中一个房间的过滤器太脏了，所以很热。两位维修人员人很好，友好，也很乐于助人。主卧的地毯在浴室旁边被撕破了，如果你没穿鞋踩上去，就会被尖锐的东西戳到脚。 礼品店的员工非常友好，乐于助人，魔法探索商店的员工也是如此。 游泳池非常有趣，我的两个孩子总是玩得很开心。 我希望我能像以前一样付款。我很高兴来这里，因为我知道我的账单已经付过了，不用再担心了。我也不喜欢停车费，而且他们从二月份开始就提高了停车费。 （原文） This trip was my 4th trip. My two kids love coming. This experience was not the best. The guest service that checked me in was rude, and she was not hiding that she was not happy. The only time she showed any happiness was when she wanted me to leave her a positive review. I got the grizzly suite. In one of the rooms, it was so hot because the filter was so dirty. The two maintenance guys were nice,friendly, and helpful. In the master bedroom the rug was ripped by the bathroom so if you didn't have shoes on and you stepped on you would poke your feet with something sharp The gift shop staff are very friendly and helpful so was the magic quest store staff. The pool was very fun my two kids always have a blast. I wish I was able to make payments like I was able to in the past. I loved coming knowing my bill was already paid and didn't have to worry about that. I also don't like how you have to pay for parking which they also raised the parking fee from February.

（由 Google 翻译）我们在斯科茨代尔大狼屋度假村住了三天两夜，玩得非常开心。我的孩子们分别是4岁、5岁和8岁，他们让我们忙得不可开交。 我们提前预订了279美元的套票，包含无限次攀岩、绳索挑战、镜子迷宫、迷你高尔夫以及100美元的餐饮消费额度，还赠送了所有儿童的饮料杯和4条纪念毛巾。 我的孩子们身高分别是42英寸、43英寸和49英寸。根据斯科茨代尔大狼屋度假村的官网信息，身高在42-48英寸之间的儿童可以在成人的帮助下体验绳索挑战，但实际情况并非如此，所有参与者身高必须超过45英寸。此外，官网还显示攀岩的身高必须达到48英寸，但攀岩本身并没有身高限制。我身高43英寸的5岁女儿非常兴奋，因为她可以体验攀岩，而我身高42英寸的4岁儿子则非常失望，因为他不能体验绳索挑战。 总的来说，我们成功地转移了他的注意力，还给他买了MagiQuest魔杖和保龄球，这样在我另外两个孩子玩绳索挑战和攀岩墙的时候，他也有其他选择。我的三个孩子都非常喜欢镜子迷宫和迷你高尔夫。 我们还提前预订了所有人的自助早餐，每天早上都吃得很开心。早餐种类丰富，我们很喜欢新鲜的鸡蛋和煎蛋卷。 我们遇到的所有工作人员都非常友善，当我跟经理反映身高不符的问题时，他非常抱歉，态度也很友好。自助餐台的Judy非常热情友好，每天早上都会详细地告诉我们自助餐的流程，甚至在用餐过程中还过来询问我们的用餐情况。 水上乐园周围的座位有点少，这让我们有点意外，不过我们很喜欢用餐区有很多桌椅，所以我们不用每个人都占一个座位。 这个水上乐园看起来比我们常去的Garden Grove水上乐园要小一些，但是有很多项目可以玩，孩子们都玩得很开心。我丈夫还要特别感谢绳索挑战项目的Hunter，他总是尽心尽力，远超预期；还有迷你高尔夫球场的Mara，她在我患有自闭症的8岁儿子情绪崩溃时给予了她很大的帮助。 总而言之，我们玩得非常开心，很高兴我们利用这四天的周末时间去了一趟。 （原文） We spent 3 days (2nights) at Great Wolf Lodge Scottsdale and had a really good time. My kids are 4, 5 and 8 and kept us really busy. We prebooked the $279 pass with unlimited rock climbing, ropes course, mirror maze, mini golf and $100 food credit, included soda sippers for all and 4 souvenir towels. My kids are 42 inches, 43 inches and 49 inches, per GWL Scottsdale website kids with heights 42-48 inches could do the ropes course with an adult to help, but this isn’t true, everyone must be over 45 inches to participate. Also per GWL Scottsdale website kids must be 48 inches to do rock climbing but there is no height requirement for rock climbing. My 43 inch 5 year old was thrilled because she could do the rock climbing however my 42 inch 4 year old was very disappointed he couldn’t do the ropes course. Overall we were able to redirect and we purchased a MagiQuest wand and round of bowling to give him other options while my other two were doing the ropes course and rock wall. All 3 of my kiddos loved the mirror maze and miniature golf. We also pre purchased the breakfast buffet for all and we enjoyed it each morning. There were plenty of options for everyone and we loved the fresh egg and omelette station. All the staff we encountered were very kind and when I did talk to a manager about the height discrepancy he was very apologetic and kind. Judy at the buffet was very friendly and welcoming, explained how do to the buffet each morning and even came over to check on us mid meal. We were a little taken aback by the minimal seating around the water park but we did like that the eating area had plenty of tables and chairs so we didn’t feel like we all needed our own chair by the water. The water park seemed a little smaller than the Garden Grove one we go to but there was plenty to do and kept all the kids happy. My husband would also like to shout out Hunter at the ropes course who always went above and beyond and Mara who was working the miniature golf hut who helped my autistic 8 year old during one of his meltdowns. Overall we had a really good time and glad we made the trip out on our 4 day weekend.

（由 Google 翻译）我和家人在这里度过了非常愉快的时光。入住手续非常便捷，接待员也特别热情友好！我们预订的是家庭套房，非常完美。我的孙子孙女们特别喜欢主题的上下铺区域。水上乐园超级好玩，老少咸宜。救生员显然训练有素，经验丰富。餐饮相当不错，价格也比其他同类场所实惠得多。迪士尼的价格是这里的三倍，而且食物难以下咽。整个酒店的洗手间都非常干净，这让我难以置信。通常水上乐园的洗手间都脏兮兮的，但这里完全不同。孙子孙女们（我也一样）玩得不亦乐乎，尤其是魔杖探险项目。真是个不错的步数目标！如果您是想和家人一起度过美好时光，我强烈推荐这里！ （原文） My family and I had a great time here. The check-in process was very easy and the girl was so nice! We had a family suite and it was perfect. My grandkids loved the themed bunk-bed area. The waterpark was so much fun and offered something for everyone. The lifeguards were obviously trained and knew what they were doing. The food and drink was pretty good and very reasonably priced compared to other similar type places. Disney is triple the price and the food is awful. I couldn't believe how clean the restrooms were throughout the property. Usually waterpark restrooms are disgusting. Not here. The grandkids had a blast (as did I) with all the activities and especially the adventure with the wand. Talk about getting your steps in. If you are a family looking to have a great time I can't recommend this place highly enough!

（由 Google 翻译）我周末和妈妈、女儿在这里住了两晚。首先，我们玩得很开心！女儿都不想走，她玩得非常尽兴。房间很棒，部分服务也很好。但是，有些工作人员态度很不友好，尤其是游戏厅和卖毛巾的那位。甜甜圈店和冰淇淋店的员工连今天是星期几都不知道，更别提能正确点餐了。此外，像冰淇淋店和甜甜圈店（又是甜甜圈店）这样的一些餐饮场所，很多东西在超市就能轻松买到。我们花了这么多钱住在这里，你们应该提供一些基本的生活用品，并且在某些方面提供更好的客户服务。总的来说，这是一个非常不错的度假村，女儿玩得很开心，这才是最重要的，但考虑到它的价格，肯定还有改进的空间。我们在Build-A-Bear工作室遇到了Matthew，在礼品店遇到了Marianne，他们的友好让我们更容易接受那些令人不快的体验。离开这里时感到如此沮丧，真是太糟糕了。 （原文） I booked a 2 night stay with my mom and daughter here over the weekend. First off, we had a blast! My daughter did not want to leave, she had a wonderful time. The rooms were great and some of the service was great. However, some of the people working there are way less than friendly especially the people at the arcade & the towel guy. Dunkin and the ice cream place have people who do not know what day it is let alone be able to get your order correct. On top of that at some of the food places such as the ice cream place and Dunkin (again) did not have a lot of stuff that you can easily go buy at the grocery store. For paying as much as we do to stay here you guys should have simple things and better customer service in some areas. Overall, it was a very nice resort and my daughter had fun and that’s all that matters but there’s definitely room for improvement for how expensive it is. We did have a good interaction with Matthew at build a bear and Marianne at the gift shop & they honestly made all of the annoying things a bit easier to digest. It sucks to leave this place feeling so frustrated though.

（由 Google 翻译）非常感谢斯科茨代尔大狼屋度假酒店！我们度过了一个美好的假期。前台服务非常专业。我们很喜欢各种游戏，但最令人难忘的还是自助早餐，真是太美味了！特别感谢Alejandra的热情款待和周到帮助，她对我们全家都非常友好。还要感谢Adan大厨做的美味煎蛋卷。我们一定会很快再来的。享受到最棒的服务和最棒的乐趣时，价格根本不是问题。 （原文） Great wolf Lodge Scottsdale thank you!!We had a wonderful vacation. The reception service was very professional. We loved games but the most fascinating thing was the breakfast buffet It was delicious thanks to Alejandra for her great kindness and great help she was very kind to my whole family and thank you to Chef Adan for his delicious omelette. We will definitely be back soon. Price is the least important thing when you receive the best service and the best fun.

（由 Google 翻译）我们刚刚在亚利桑那比特摩尔酒店结束了为期一周的住宿——酒店环境优美，空间宽敞。地理位置非常安静，但又靠近购物场所和餐厅。我们入住的是天堂般的池畔房，去泳池非常方便。房间宽敞，床很舒服，枕头也很好，但我并不喜欢。 客房服务、餐厅和池畔餐厅的菜单都很相似，品种不多，令人失望。入住期间我们经常叫外卖，有些外卖直接送到房间，有些则送到大堂。一天早上，我们叫了客房送早餐，30美元一份的传统早餐，如果能收到所有餐点就好了（可惜缺少蛋白质）。我们没有打电话投诉，因为蛋白质送来的时候，我们的早餐早就吃完了。 入住第一天泳池的服务非常棒，蕾哈娜（拼写错误？）的服务很棒。她不在我们所在区域的那几天，我们不得不自己去酒吧点餐。 我们使用了代客泊车服务，令我惊讶的是，这里竟然没有带顶棚的停车场。取车很容易，但是我们上车的时候天气非常热。 我们大部分时间都在天堂泳池里度过，那里有三条滑水道。泳池温暖舒适。大多数日子里都有很多躺椅可用，周六人很多，但其他时间还不错。周五泳池里还有电影之夜，很有趣。 总的来说，这里很棒，我一定会再来的。 （原文） We just finished a week long stay at the Arizona Biltmore - the property is beautiful and expansive. The location is very quiet, but yet very close to shopping and restaurants. We stayed in a Paradise poolside room which was very convenient for access to the pool. The room was spacious, the bed quite comfortable, the pillows, however I wasn't a fan. The menus between the room service, restaurants, and poolside were all quite similar which was disappointing to not have much variety. We ended up ordering delivery a lot while staying there, and some deliveries came right to the room, while others were dropped off the lobby. We ordered room service one morning for breakfast, and for $30 for a traditional breakfast it would have been nice to receive everything (was missing the protein). We didn't call to complain as we would have been long done our breakfast by the time the protein arrived. Service at the pool for the first days was amazing, Rihanna (sp?) was great, the days she wasn't serving the area we were at, we had to go to the bar ourselves to order food and drinks. We did valet parking and I was surprised there was no covered parking. Retrieving our car was easy, however it was very hot when we would get in. We spent the majority of the time at the paradise pool which had 3 waterslides. The pools were nice and warm. There were lots of loungers available most days, Saturday was very busy, but the rest of the time wasn't too bad. They also had a movie night Friday at the pool which was fun. Overall, it was great and definitely would come back here.

（由 Google 翻译）亚利桑那比特摩尔酒店，商务与惬意的完美结合！ 我在这里参加了一次会议，完全被震撼了——不仅因为酒店本身的优美，更因为酒店卓越的员工和服务。我遇到的每一位团队成员都热情、专业、真诚、细心。正是他们的辛勤付出，才使得一切顺利进行。 会议设施一流：宽敞、优雅，并由优秀的员工提供支持，确保每一场会议都顺利进行。 食物也同样美味，绝对美味……新鲜、富有创意，摆盘精美。在我们的会议晚宴上，他们为300多位宾客准备了鲈鱼，每一道菜都烹饪得恰到好处，鲜美无比。摆盘、时间安排和质量——无一不完美。如此一致的服务态度和对如此庞大的团队的关怀，令人印象深刻。 酒店设施一流……多个游泳池、一个有趣的水滑梯、一流的健身设施、网球场和真正的匹克球场。酒店里还有一些有趣的商店值得探索。 我住在其中一间漂亮的小屋里。我最喜欢的是私人露台，在一整天的会议结束后，这里是放松身心的完美静谧之所。 整个酒店都美得令人窒息——郁郁葱葱的花园、历史悠久的建筑和壮丽的山景，无不彰显着亚利桑那州的独特魅力。这里完美地融合了历史魅力与现代奢华。无论是漫步花园，在美丽的泳池边悠闲地休息，还是入住小屋，整个环境都洋溢着纯粹的宁静。 亚利桑那比特摩尔酒店真正做到了工作与休闲的平衡，优雅得体。期待再次光临，只为享受这美好的时光！ 感谢全体员工；我由衷感谢你们的优质服务。A+++++ （原文） A perfect mix of business and bliss at the Arizona Biltmore! I attended a conference here and was completely blown away — not just by the beauty of the property, but by the extraordinary staff and service. Every team member I encountered was warm, professional, and genuinely attentive. Their work is the reason everything flowed effortlessly. The conference facilities were first-rate: spacious, elegant, and supported by an incredible staff who made every session run smoothly. The food was exceptional. Absolutely delicious...fresh, creative, and beautifully presented. At our conference dinner, they served sea bass to over 300 guests, and somehow every plate came out perfectly cooked and full of flavor. The presentation, the timing, and the quality — all flawless. That kind of consistency and care for such a large group is truly impressive. The amenities are top-notch.... multiple pools, a fun water slide, great fitness facilities, tennis and REAL pickleball courts. There are some fun shops to explore as well. I stayed in one of the beautiful cottages. My favorite part was the private patio which was the perfect quiet spot to unwind after a full day of conference sessions. The entire property is breathtaking — lush gardens, historic architecture, and mountain views that remind you why Arizona is so special. It's a perfect blend of historic charm and modern luxury. Whether walking through the gardens, lounging by one of the gorgeous pools, or staying in one of the cottages, the entire setting is pure serenity. The Arizona Biltmore truly balances work and leisure with effortless grace. Eager to return just for fun! Thank you to the staff; I'm all gratitude for your incredible service. A+++++

（由 Google 翻译）我们在斯科茨代尔和凤凰城住过很多酒店，这家是我们最喜欢的之一。酒店面积相当大，布局也比较分散，但有很多不同的区域，包括几个泳池，其中还有两条很棒的水滑梯。在这里，你完全不会感到拥挤。酒店里有很多躺椅，所以你可以随时去泳池边放松。麦克阿瑟餐厅环境雅致，拥有一个开放式的室内外露台。泳池是恒温的，水温虽然不是特别高，但在阳光强烈的时候也足够温暖。如果你行动不便，可以要求入住靠近餐厅和泳池的房间。高尔夫球场就在附近，步行不到5分钟即可到达。唯一的缺点是办理入住手续总是需要排队，需要花几分钟时间。 （原文） We have stayed at many hotels in Scottsdale and Phoenix. This was one of our favourites. It’s a fairly large spread out property but has many different spaces, including a few pools with 2 cool water slides. You never feel you are on top of people. There are many lounge chairs so you can go out to the pool anytime. McArthurs restaurant is quaint with an open indoor/outdoor patio. The pools were heated, not crazy warm but warm enough when the sun is hot. If you have mobility issues, you may try to ask for a room closer to the restaurants and pools. The golf course is very close that you can walk over - less than 5 minutes. The only downside is the check in always seems lined up and takes a few minutes.

（由 Google 翻译）我们在亚利桑那州比特摩尔LXR酒店及度假村度过了一段美好的时光。从我们抵达的那一刻起，Nhi就热情地接待了我们，甚至还主动告知我们，我们正在庆祝我丈夫的生日，这让我们感觉非常特别。入住期间，Alex在我们停下来吃冰淇淋时，更是提供了无微不至的关怀，他提供的卓越服务令人赞叹不已。 房间美极了，每个细节都经过精心设计，舒适而优雅。总而言之，我们的体验超出了预期，我们迫不及待地想再次入住。 （原文） We had such a wonderful stay at the Arizona Biltmore, LXR Hotels & Resorts. From the moment we arrived, Nhi was amazing at check-in, she warmly welcomed us and even acknowledged that we were celebrating my husband’s birthday, which made us feel so special. Later during our stay, Alex went above and beyond when we stopped for gelato, providing exceptional service that truly stood out. The room was absolutely beautiful, with every detail thoughtfully designed for comfort and elegance. Overall, our experience exceeded expectations, and we can’t wait to return.

（由 Google 翻译）奢华的绿洲，宾客在这家美丽而令人兴奋的度假村享受皇室般的待遇。从入住到退房，一切都无比幸福。房间宽敞干净。我的十几岁的孩子喜欢玩水滑梯。蹒跚学步的孩子则喜欢在泳池里玩耍。这里有这么多可看可做的事情，一个周末根本不够。我们期待着每年都来这里度假。我们享用了丰盛的早餐。成人专用泳池也非常棒。这里充满正能量。10/5 星！ （原文） A Luxurious Oasis were Guest are treated like Royalty in the some Beautiful and Exciting Resort there is. From Check in the check out it was none stop bliss. The Room was spacious and clean. My teens loves the water slides. The toddler just enjoyed the pools and wondering around. With so much to see and do one weekend was not enough. We looked forward to making this an annual getaway. We had an amazing breakfast. The Adults only pool was a great treat as well. Nothing but, positivity here. 10/5 stars!

（由 Google 翻译）⭐️☆☆☆☆ 我在凤凰城比尔特莫尔华尔道夫酒店的经历简直糟糕透顶。原本应该是一次轻松愉快的住宿，却变成了一场噩梦。 酒店过度供应和鼓励饮酒，营造了一种不安全的氛围。我的未婚夫喝得酩酊大醉，事态升级，导致我受伤并被送往医院。在我离开期间，我的个人物品——包括价值超过**18.5万美元**的珠宝——被盗。 我从未在任何一家酒店感到如此不安全或孤立无援。事发后，酒店员工几乎没有提供任何帮助来处理盗窃事件或确保我的安全。对于一家标榜自己是豪华酒店的企业来说，如此缺乏安全保障、责任心和同情心令人震惊。 我分享这篇评论是为了提醒其他人：**请务必小心**。如果您选择入住这家酒店，请保护好您的贵重物品，并意识到事情很容易出错。我绝不希望任何人经历我所经历的一切。 （原文） ⭐️☆☆☆☆ My experience at the Waldorf of Biltmore in Phoenix was absolutely devastating. What was supposed to be a relaxing stay turned into a nightmare. There was far too much alcohol being served and encouraged, creating an unsafe atmosphere. My fiancé became extremely intoxicated, and the situation escalated to the point where I was physically harmed and had to be transported to the hospital. While I was gone, my personal belongings — including jewelry worth over **$185,000** — were stolen. I have never felt so unsafe or unsupported at a hotel. The staff offered little to no assistance in addressing the theft or ensuring my safety after the incident. For a property that presents itself as a luxury establishment, the lack of security, accountability, and compassion was shocking. I’m sharing this review to warn others: **please be careful**. If you choose to stay here, protect your valuables and be aware of how easily things can go wrong. I would never want anyone else to experience what I went through

（由 Google 翻译）酒店环境优美，氛围相对安静。我们入住的是柑橘俱乐部客房，白天参加各种活动（徒步、高尔夫、沙滩车等）时，酒店一直提供小吃和饮品，让我们倍感惬意。员工非常友好热情，乐于助人。MacArthur's 和 Renata's 餐厅晚餐选择丰富，而且食物美味可口。我们一定会再次入住。 （原文） Beautiful hotel with a relatively quiet atmosphere. Stayed with citrus club accommodations and thoroughly enjoyed snacks & drinks throughout the day as we came & went from activities (hiking, golf, ATVs, etc). Incredibly friendly and helpful staff. MacArthur’s & Renata’s restaurants had a good variety of options for dinner (and the food was excellent). We would return here.

（由 Google 翻译）住在这里参加会议，度假村很棒！诚然，由于出差，我没能充分利用很多便利设施，所以这篇评论主要还是对入住/退房流程、房间和服务还算满意。 入住/退房很棒！流程很顺畅，而且可以提前入住，这真是太棒了。尤其考虑到我到得比较晚，而且很累。 房间很干净，但是看起来略显陈旧？这可能是个人喜好问题，所以我的评论并没有过多地考虑这一点。 服务非常棒！和我交谈的每个人都很友好，乐于助人。食物也非常棒。Asada 薯条是必点菜，绝对好吃到爆。 最大的缺点是地理位置，如果没有车的话，去附近的商店会比较困难。这意味着购买零食的唯一选择就是价格高得离谱的酒店商店。 （原文） Stay here for a conference and the resort was nice! Admittedly I could not take advantage of many of amenities since I was there for work so this review is mainly OK the check in/out process as well the rooms and service. Check in/out was great! Smooth process and the ability to pre-check in was wonderful. Especially since I arrived rather later and very tired. The rooms were very clean, however, visually slightly out dated? This could be personal preference so my review is not heavily weighted on this. The service was phenomenal! Every single person I spoke with was friendly and helpful. The food was exceptional as well. The Asada fries are a must and absolutely to die for. Biggest con is the location which means the ability to access local stores is limited without a car. This means the only option for purchasing snack is the egrigiously overpriced hotel store.

（由 Google 翻译）如果不是因为以下几点，这里本来可以算得上是个很棒的酒店。枕头太糟糕了。在这么热的天气里，他们竟然没有在泳池里提供水。一位员工说：“不行，水杯锁起来了。” 我离开泳池，向酒保抱怨时，泳池里突然多了一壶水。大堂的注水两天都没加满。大堂酒吧的食物几乎没法吃。鱼肉玉米卷把鱼烤糊了。馅饼里的肉像宠物食品一样。Reds 酒吧烧烤店的食物要好得多。这是一个美丽的度假村，泳池很棒，房间也很舒适。如果能在一些方面多加注意，它就会更加出色。 （原文） This could be a stellar place, if not for a few things. The pillows are horrible. They had no plans to have water available at the pool on an extremely hot day. An employee said "no, the cups are locked up." When I left the pool and complained to the bartender, suddenly I had a pitcher of water at the pool. The lobby infused water went unfilled for 2 days. The food at the lobby bar was nearly inedible. Fish tacos had burned fish. Empanadas had meat the texture of pet food. The Reds bar and grill did much better on food. It's a beautiful resort, the pool is great, the room is comfortable. Some attention to a few items would make it outstanding.

（由 Google 翻译）酒店景色优美，充满沙漠风情！酒店内设有趣味十足的水上滑梯，非常适合家庭入住，也适合想要在泳池边放松身心的客人。如果您想要享受宁静，酒店还设有成人泳池和家庭泳池。我的房间装修精美，干净整洁，舒适宽敞（照片里是套房，标准间面积也相当不错）。酒店拥有大片户外空间，可以尽情探索，享受温暖的阳光——一切都显得开阔而宁静。所有员工都非常友好热情，乐于助人，让我的住宿体验更加完美。 我这次是来参加工作活动的，如果可以的话，我也会亲自入住。酒店距离斯科茨代尔仅30分钟车程。 总而言之，这是一个非常棒的住宿选择——轻松惬意，热情好客，维护得也非常好。我一定会再次光临！🌵✨ （原文） Beautiful hotel with a great desert charm! The property has a fun water slide, perfect for families or anyone looking to relax by the pool. Adult and family pool if you want peace and quiet. My room was nicely renovated, clean, and very comfortable and large (got a suite in my pics, standard rooms are good size too). There’s lots of outdoor space to explore and enjoy the warm weather — everything feels open and peaceful. The staff were all super friendly and helpful, which made the stay even better. I was there for a work event, would go personally too. 30 mins from Scottsdale. Overall, a wonderful place to stay — relaxing, welcoming, and beautifully maintained. I’d definitely come back! 🌵✨

（由 Google 翻译）我们每年都会多次入住威格瓦姆度假村。家庭聚会、婚礼、周年纪念、生日、男士高尔夫球赛，这里总是能给我们带来惊喜。度假村历史悠久，环境优美，维护得也很好，最近还进行了升级改造。上次入住时，电视上的投屏功能出了点问题。我赶紧打电话给前台，不到五分钟，维修人员就敲门了。这可是个规模庞大的度假村，服务效率真是令人印象深刻。维修人员杰西专业又热情。我平时喜欢自己动手，所以听我描述这个问题，他可能觉得挺“有趣”的。🤣 杰西很体贴周到，很快就解决了问题，之后还特意过来询问我们是否满意。“感谢您入住我们度假村。” 他说：“如果您还有任何需要，请随时联系我们。” 这也是我们选择威格瓦姆度假村的众多原因之一。这里总有人挺身而出，杰西也不例外。 （原文） We stay at the Wigwam several times a year. Family reunions. Weddings. Anniversaries. Birthdays. Guys golf outings. The resort never fails to deliver. Historic and beautiful. Well maintained. Just went through an upgrade. On this past stay, the new Casting option on the TV was not working properly. Quick call to the desk and a maintenance associate was knocking on the door, literally no longer than 5 minutes from hanging up the phone. This is a massive resort. That’s impressive. The associate, Jesse, was professional and courteous. I am a bit of a DIY guy, so it must have been ‘fun’ for him to listen to my thoughts on the issue. 🤣. Jesse was considerate and did his thing. In and out and followed up to ensure our comfort. “Thank you for staying with us”. Let us know of we can help you with anything else. This is just one of the many reasons we stay at the Wigwam. Someone always stepping up. Jesse was no exception.

（由 Google 翻译）来参加会议，多住了几天。会议中心很棒，满足了我们所有的需求。我们的房间宽敞舒适。无论我们在哪里用餐，食物都很美味，服务员也很棒。强烈推荐。 （原文） Came for a conference and stayed a couple of extra days. Conference center was fantastic and met all our needs. The room we had was spacious and comfortable. Wherever we ate, the food was delicious and the servers were great. Highly recommend.

（由 Google 翻译）这家度假村位置绝佳，环境优美，设有客房、餐厅和高尔夫球场。 我没有过夜，只是和两个朋友在酒吧露台上，在一把大遮阳伞下享用了午餐。 我点了一份美味的鸡肉玉米片，想尝尝当地的生啤。我问了那位友好、热情又乐于助人的服务员，他推荐了一款名为“四峰威格瓦姆”（Four Peak Wigwam）的拉格啤酒。一切都很棒，强烈推荐。 （原文） Bellissimo resort in stupenda location, con camere, ristorante e campo da golf. Non ho pernottato, ma solamente pranzato all'esterno nel patio del bar con due amiche, sotto ad un grande ombrellone. Ho preso un delizioso Chilaquiles con pollo, e volevo assaggiare una birra locale alla spina, ho domandato al simpatico, gentile e disponibile cameriere, che mi ha consigliato benissimo una Four Peak Wigwam lager. Tutto molto buono, consigliato.

（由 Google 翻译）这里真是个享受宁静的好去处。户外区域很漂亮，让我想起了老棕榈泉的奢华。户外酒吧很棒，鸡尾酒美味，价格也很实惠。我太喜欢这里了！ （原文） A gem of a place for peace and quiet. Lovely outdoor area. Reminds me of old Palm Springs luxury. Outdoor bar was lovely with tasty cocktails and menu that won't break the bank. Loved it!

（由 Google 翻译）地理位置优越，方便前往市中心商务区。如果您不想使用代客泊车服务，停车场也很方便。房间干净宽敞。泳池很大，但我们去的时候，泳池水温有点低，不太清爽。如果能加点水就更好了。我们在那里待了两个小时，只有几个客人。椅子上铺着毛巾，剩下的杯子/饮料，还有餐盘，一直放在那里。说实话，如果我是服务员，我也会把它们留下。在109华氏度（约40摄氏度）的高温下穿着一身黑，简直太疯狂了。 （原文） Convenient location for downtown business. Parking garage is easy to access if you choose not to valet. Rooms were clean and spacious enough. The pool is huge, but was less refreshing and more lukewarm while we were there. Adding water would’ve helped. We were there for two hours with only a few other guests. There were towels on chairs and leftover cups/drinks, as well as food trays, that sat there the whole time. Honestly, if I was an attendant I’d leave them too. Having to wear all black outside in 109 degrees is pure insanity.

（由 Google 翻译）本周在凤凰城喜来登酒店参加了一个会议。这家喜来登酒店令人印象深刻。从入住到退房，一切都很棒。无缝衔接，高效便捷。房间很棒，酒店整体很棒，活动和餐厅的菜品都很棒。这家酒店体现了“酒店”应有的风范。喜来登员工的服务非常出色。我们还会再来的。 （原文） Attended a conference at the Phoenix Sheraton this week. A very impressive Sheraton. Everything was excellent from check in to check out. Seamless and efficient. Room was great, overall hotel is excellent and the food for both the event and the restaurant was fantastic. This hotel embodies what a “Hotel” should be like. Absolutely wonderful job Sheraton staff. We will be back.

（由 Google 翻译）我在这家酒店的入住体验非常棒，已经住了四五次了，每次体验都很满意。房间非常干净，而且每天都会打扫。酒店配备了自动电梯，所以不用等电梯。我对房间唯一不满的地方是淋浴水压不够大。如果是团体出行，价格也很合理。我会继续选择这家酒店，因为它一直都能给我带来很好的体验。 （原文） I had a great hotel experience here and have stayed here 4 or 5 trips and each time is consistently good. The rooms are very clean and they service the rooms every day. They have a sit elevator system so there’s not a wait for an elevator. My only complaint on the room is the shower water pressure is not strong enough. The price is reasonable if you are with a group. I will continue to stay here because it’s consistently a good experience.

（由 Google 翻译）我来这里参加过一个会议，感觉很一般。停车验证流程很混乱。他们放了个带二维码的牌子，让你扫码，结果扫完之后跳转到一个莫名其妙的页面。最后他们干脆打印出来发二维码，但很多人出停车场的时候不知道怎么用，所以排队出停车场花了很长时间。房间冷得要命，提供的餐食也是冷的！他们给我们上了冷鸡肉和冷牛肉，配的还是烤土豆，而且是那种冰箱冷藏过的温度，感觉根本没加热过。应该是热的才对。真是太奇怪了。另外，进门的时候也没有任何指示牌告诉你会议地点在哪儿。其他会议都有指示牌，唯独这个没有。早餐的时候主宴会厅锁着，座位也少得可怜。要是能开放宴会厅就好了，这样大家就可以坐下来吃饭，等会议开始。我希望他们以后不要再在喜来登酒店办这个年会了。我们以前去过比这好得多的地方。 （原文） I went to a conference here and wasn't too impressed. The parking validation process was messy. They had a sign with a QR code that told you to scan it but when you scanned it it took you to a random page. They ended up printing.and passing QR codes out but people didn't know how to use them when exiting the parking garage so the line to get out took forever. The rooms were WAY to cold and the catered food was also cold! They gave us cold chicken and cold beef that was served with a baked potato, and I mean refrigerator cold, not like it was ever heated. It should have been hot. Very weird. Also there were no signs telling you where the conference was when you walked in. There were signs for other conferences but not this one. There was also very limited seating areas during breakfast when the main ballroom was locked. It would have been nice if they had that open so people could sit down and eat while waiting for the conference to start. I hope they don't continue to have this yearly conference at The Sheraton. We have been at much better venues in the past.

（由 Google 翻译）很棒的酒店，地理位置优越。房间宽敞干净。大堂令人赞叹，有很多区域和角落，可以工作、开会或放松。泳池区和健身房也很棒（真是个真正的健身房！）。 床单和床单有点粗糙，地下停车场收费，停车位狭窄，难以通行。 （原文） Great hotel with excellent location. The rooms are spacious and clean. The lobby is a wow space, so many sections and nooks for working, meeting or just relaxing. Pool area was also great as was the fitness room (a proper gym!) The sheets and linens are a little rough and the underground parking is not free and spaces are tight to manuever.

（由 Google 翻译）凤凰城市中心万豪酒店 (Marriott Downtown Phoenix) 是一家干净、现代、舒适的酒店，配备 24 小时健身中心和小型泳池，非常适合喜欢在旅途中保持活力的旅客。酒店地理位置优越，步行即可探索市中心，距离众多餐厅和景点仅数分钟路程。酒店内部价格偏高——在休息室喝一杯拿铁大概要花 10 美元，而街上喝到类似甚至更好的拿铁却不到一半的价格——但整体氛围愉悦高档。酒店内的餐厅交通便利，但食物价格与实际价格不符。电梯设置略有不便，不同楼层的电梯不在同一层，有时需要长时间等候，即使是高层的房间，在清晨也无法完全隔绝城市噪音。前台工作人员彬彬有礼，但似乎有些冷漠。虽然我的同行者获得了延迟退房等额外福利，但我被告知无法处理我的预订。不过，总的来说，我的住宿体验还是很愉快的——房间一尘不染，设施一流，地理位置也无可挑剔。我还会再来这里住，但为了吃点东西喝杯咖啡，我会去别的地方。 （原文） The Marriott Downtown Phoenix is a clean, modern, and comfortable hotel with a full 24-hour fitness center and a lap pool, perfect for anyone who likes to stay active while traveling. The location is excellent for exploring downtown on foot, with plenty of restaurants and attractions just minutes away. Prices inside the hotel are on the high side - expect to pay about $10 for a latte in the lounge when you can get a similar or better one down the street for less than half the cost -but the overall atmosphere is pleasant and upscale. The on-site restaurant is convenient, though the food doesn’t quite justify the price. The elevator setup can be a little inconvenient, with separate banks for different floors that sometimes lead to long waits, and even higher rooms aren’t totally insulated from city noise early in the morning. The front desk staff were polite but seemed a bit disengaged, and while the person I was traveling with was offered perks like late checkout, I was told nothing could be done for my reservation. Still, my overall stay was enjoyable -the rooms were spotless, the amenities top-notch, and the location couldn’t be better. I’d stay here again, but I’d head elsewhere for food and coffee.

（由 Google 翻译）我最近来这里参加一个会议，这家酒店是会议总部，所以我决定奢侈一把，住在这里。酒店离会议中心很近，所以如果白天想走回去休息，非常方便。不过，我通过会议平台预订时发现这个价格不包含无线网络，这让我有点失望。还好我的手机信号很好。酒店附近有很多餐厅和酒吧。员工很友好。房间干净宽敞。浴室热水充足，水压一般。唯一美中不足的是附近商店和餐厅比较少。亚利桑那州立大学校园里有一些快餐店，隔壁的亚利桑那中心购物中心也只有几家普通的餐厅。 （原文） I was in town for a recent conference and this was the hq so I decided to splurge and stay here. It is very close to the conference center so if you wanted to walk back and rest during the day it would be super easy. I was disappointed as I booked through the conference portal that wifi was not included at this price. Luckily I had great cell reception. There was plenty of restaurants and bars while staying here. Staff was friendly. The room were clean and very spacious. Bathroom with plenty of hot water, average water pressure. The only other thing that would be better is the lack of other stores or restaurants in this area. The asu campus has some fast food restaurants and the Arizona center mall next door only has a few average places to eat.

（由 Google 翻译）房间干净舒适，不过有些地方略显陈旧。 低分是因为墙壁薄如纸、食物难吃以及清洁时间太长。 隔壁房间的噪音和能听到任何声音的能力很差。我的同事坚持要换房间，以避开隔壁房间的噪音，而且我对隔壁那位女士的丈夫太了解了。 大堂咖啡厅的热早餐也很恶心。我点了一份早餐三明治（鸡蛋、香肠夹面包），以为是柜台后面厨房新鲜出炉的。结果却是用微波炉加热的冷冻食品。太恶心了，尤其是15美元。为了安全起见，最好带点酸奶。 最后，清洁人员早上6:30就开始工作了（至少一周里有几天是这样）。显然这不是他们的决定，而是管理层决定的。考虑到墙壁和门都很薄，清晨的噪音实在太大了，不过这绝对是唤醒你的第二个闹钟（如果你的邻居没有比你早起并开始电话会议的话）。 走廊相当破旧和陈旧，但我每天只在那里待一分钟，所以可以忽略这一点，不过值得一提。 （原文） Rooms were clean and fairly comfortable, some bits outdated though. Low stars are for the paper thin walls, bad food, and cleaning hours. The sound level and ability to hear every noise in the next room is bad. I had a co-worker insist on changing rooms to get away from gross noises in the next room, and I know way too much about the lady’s husband in the room next to me. The hot breakfast food at the lobby cafe was gross as well. Ordered a breakfast sandwich (egg, sausage on bread) and thought it would be fresh from the kitchen behind the counter. Instead it was microwaved from frozen. Gross, especially for $15. Grab a yogurt to be safe. Finally, the cleaning staff starts at 6:30am (at least for a couple days while there for the week). Clearly not their decision, but management’s decision to set hours. Take into account the thin walls and doors, and it is way too loud for that early in the morning, an assured second alarm for waking up though (if your neighbor didn’t wake up before you and start conference calls). Hallways are quite worn and outdated, but I spend just a minute there per day and can look past that, worth mentioning though.

（由 Google 翻译）如果可以的话，我真想给9/10分而不是4/5分。这次入住体验的亮点是Chuy（煎蛋师傅）。他手艺精湛，性格也特别好。必须给他五星好评！顺便一提，早餐煎蛋台非常棒，而且用的是真正的培根（不是那种酒店里常见的橡胶培根）。整体服务一流，酒店位置也很方便，街对面就是会议中心。房间不错，有线电视频道选择有点少，但也够用。房间里唯一的缺点就是淋浴。水温忽冷忽热，根本没法好好洗个澡。我没跟前台说主要是因为不想收拾东西搬到别的房间。今天早上退房的时候我会告诉他们。但总的来说，可以给90分以上。以后我肯定还会选择凯悦酒店，就冲着他们优质的服务。 （原文） It would be nice to be able to give a 9/10 rather than 4/5. The highlight of my stay was Chuy (the omelet chef). He was terrific and had such a great personality. 5 stars to him. By the way, the morning omelet station was excellent and had REAL bacon (not the rubbery hotel bacon you typically see). The overall service was excellent and location was really convenient for the conference center across the street. The room was nice. The cable channel selection was kind of lacking but adequate. The only real flaw in the room was the shower. The water temperature continually fluctuated between luke warm and scalding hot. It was nearly impossible to take a shower in peace. I didn't notify the front desk primarily because I didn't want to pack and move my stuff to another room. When I check out this morning, I'll let them know. But overall, 90+ rating. I'll definitely stay at Hyatt in the future based solely on the quality of service.

（由 Google 翻译）我给四星而不是五星的唯一原因是电梯的问题。电梯组有六部电梯，但似乎只有一两部正常运转。由于会议正在进行，酒店共有21层楼，客人众多，导致电梯本身以及上下行过程中停在多个楼层的时间都相当长。 这可能是目前的一个小故障，希望他们能修复。 除此之外，这次入住体验非常愉快，我不会因为电梯问题而避开这家酒店。 地理位置优越，我几乎每天晚上都能在几分钟内步行到不同的餐厅。 （原文） The ONLY reason I gave 4 stars instead of 5, was due to the elevator situation. There are 6 elevators in the elevator bank but it seemed only 1 or 2 were functioning. With 21 floors and many guests due to an ongoing conference, this caused a decent wait, both for the elevator itself and stopping on multiple floors on the way up and down. This may be a glitch at the present time, and hopefully they get this fixed. Otherwise it was a very pleasant stay and I wouldn't avoid the hotel due to the elevators. Great location and i literally walked to a different restaurant every evening within a few minutes.

（由 Google 翻译）优点包括：相比普通酒店，房间更大，布局合理；床很舒服；大堂/入口不错；步行即可到达会议中心；早餐煎蛋卷台别具特色且味道不错；前台服务热情周到。 然而，缺点远大于优点——这家凯悦酒店亟需进行彻底的现代化改造，才能与我习惯的万豪/希尔顿/洲际酒店集团的标准水平相媲美。我不得不多次要求客房服务重新清洁（房间内有前住客留下的痕迹，而且入住期间服务人员不够细致……甚至把抹布都落下了）；第二晚新换的手巾上沾满了褐色污渍；浴缸/淋浴间的设计老旧，与预期的站立式淋浴间不符；淋浴水压和水温不稳定；电梯要么无法运行，要么反应迟钝，而且感觉下落不稳；早上能听到各种动静；超市和餐厅的咖啡/饮料价格过高（美式黑咖啡约6美元，Celsius咖啡约8美元，葡萄酒价格翻了四倍……而且B&B汉堡吃起来不太舒服）。 似乎这里缺乏关注整体体验的领导层，尤其是不关注普通旅客所期望的关键细节。 （原文） Positives are larger & good king room layout compared to normal hotel, bed comfortable, lobby/entrance good, walkable to convention center, unique & good breakfast omelette station, and responsive/friendly front desk. However, the negatives out-way the positives -- this Hyatt needs a serious modernization initiative to compete with just standard Marriott/Hilton/IHG levels that I am used to. I had to request housekeeping re-clean on multiple occasions (multiple signs of former tenant and while staying there they were not detailed oriented...and left wash rag behind), second night's new hand towel was covered in brown stains, old school bath tub/shower design vs stand-up shower expectation, suboptimal shower pressure & temperature varied, elevators either not working or unresponsive and felt uneasy drop, you can hear everything in the morning, and market & restaurant coffee/drinks were excessively priced (black Americano ~$6, Celsius ~$8, wine 4x mark-up...and B&B burger did not digest well). Doesn't appear there is leadership here looking at the overall experience, especially key details that regular travelers expect.

（由 Google 翻译）我来这里参加一个会议，是周日晚上10点。这栋楼的建筑结构有问题，不管你房间位置多高，都能听到所有动静！声音大到电视都盖不住。真不爽。真希望我住在我最喜欢的万豪酒店。不知道晚上能不能睡着。 （原文） I am here for a conference. It's Sunday night at 10pm. The way the actual building is constructed, no matter how high of flow your is located, you hear everything! It's so loud the TV can't even cover it. Not happy. Wish I was at my favorite Marriott. Not sure how I will sleep

（由 Google 翻译）他们真是太棒了！我不是他们酒店的住客。不过，因为我要去凤凰城会议中心参加 PMI 大会，需要寄存行李，他们很乐意帮我寄存。而且还是免费的！ 如果我经济允许（可惜我负担不起），下次我肯定会住他们家！ （原文） They are so so so amazing! I’m not a guest at their hotel. Though since I’m attending the PMI convention at the Phoenix Convention Center and needed to store my luggage for the day, they are willing to help me store my luggage. For free too! If I can afford it (which I can’t) I would totally stay with them next time!

（由 Google 翻译）这家酒店虽然有些年头了，但看得出来维护得很好。 屋顶餐厅视野不错，是个不错的用餐地点。 酒店位置绝佳——紧邻会议中心，非常方便。 除此之外，也没什么特别的——价格实惠。 （原文） The hotel is quite old, but you can tell it’s been well maintained. The rooftop restaurant has a decent view and is a nice spot for a meal. The location is excellent — right next to the convention center, which is very convenient. Other than that, there’s not much to say — it’s a budget-friendly place.

（由 Google 翻译）住在峡谷套房，非常棒。你可以使用腓尼基的设施。总的来说，这里很不错。第一天的泳池餐很棒。第二天我点了同样的菜，却发现了一个意想不到的惊喜。绿色莎莎酱里夹着一根长长的金属丝。我把它放进嘴里，幸好很快就吐了出来。服务员把它拿了回去，没有收费，但管理层没有表示任何确认。这本来可能会是一个非常严重的问题，幸好不是所有当事人都遇到过这种情况。员工需要接受培训来应对这种突发事件。 （原文） Stayed at the Canyon Suites, which are phenomenal. You get access to the Phoenician facilities. Overall, it’s pretty good. The pool food the first day was awesome. Ordered the same thing the next, and found an unwelcomed surprise. A piece of long metal wire in the green salsa. I put it in my mouth but thankfully spit it out quickly. The server took it back and didn’t charge, but no management acknowledgment or anything. This could have been a very serious issue, which thankfully it wasn’t for all parties. Staff needs trained for odd events like this.

（由 Google 翻译）我和丈夫都超爱这家度假村。我们简直爱不释手，今年已经是第五次来这里庆祝我的生日和结婚纪念日了。我们两年前在度假村结婚，非常喜欢这里。这里的员工服务一流，非常周到，客房服务人员也非常出色。我只有一个不满。我们在这里住了四个晚上，通常来说，这里都是一个令人愉快的度假胜地。然而，不幸的是，我们来这里的时候正值一个大型会议，有超过600名与会者，他们每天早上7点就开始在我们窗外享用丰盛而喧闹的户外早餐。我们住在这里之后，每天早上8点，他们都会用响亮的早餐铃声叫醒所有与会者，所以即使600人的喧闹声还没把你吵醒，铃声也会把你吵醒。对于一对来这里庆祝生日/周年纪念日、暂时不带孩子的夫妇来说，这次的体验有点令人失望。下次，您应该将所有会议参加者安排在酒店的同一区域，可以俯瞰非常吵闹的早餐，而将那些想在早上 6:45 之后睡觉的人安排在酒店的另一侧。 （原文） My husband and I absolutely love this resort. So much so we are on our 5th visit for my birthday and our Anniversary. We were married at the resort 2 years ago and we love it here. The staff are top notch and so attentive and the housekeeping staff is remarkable. I only have one complaint. We have been here 4 nights and it is usually a welcome get away. However, unfortunately we were here during a large conference of over 600 attendees who had a large and very loud outdoor breakfast starting at 7am right outside our window on every single morning we have been staying here. At 8am they call all attendees in with a loud bell from breakfast, so if the noise of 600 people didn't already wake you, the bell will. For a couple who were here for a birthday/anniversary trip on a break from children this was a bit disappointing. Next time you should place all of the conference attendees in the same area of the hotel that overlooks this very loud breakfast and put the rest of us who want to sleep in past 645am on the other side of the hotel.

（由 Google 翻译）白宫设计工作室 Sherry Molly Victoria Jeremiah Tommy Angel Eleazar Angelica Roberto Shaun 今晚除了白宫设计工作室，酒店员工也棒极了。他们的体贴、友善和真诚让这个夜晚如此美好。我和经理Emily聊了聊，她对员工们赞不绝口，这更加印证了我之前的想法。非常感谢大家的辛勤付出，真希望我能把更多人的名字都写进名单里，今晚如此精彩，没有他们就没有！谢谢，谢谢，谢谢！这是一个多么美好的夜晚，你能感受到你们为此付出的心血和汗水💙 （原文） White House design studio Sherry Molly Victoria Jeremiah Tommy Angel Eleazar Angelica Roberto Shaun Along with the White House design studio the hotel staff tonight was amazing. The thought, kindness and authenticity of the staff made the night amazing. I spoke with the manager Emily and she genuinely spoke so highly of the staff which only corroborated what I already thought. Thank you so everyone and their hard work, I wish I could name more people in my list the night was so amazing and that would not be possible without them! Thank you thank you thank you! Such a great night and you can tell the blood, sweat and tears put into it💙

（由 Google 翻译）非常好，但达不到五星级标准。 我们早上10:30就到了，一到就能入住房间。这总是件好事，但美中不足的是房间似乎没有为新客人做好充分的准备，桌子上摆放着半空的水瓶，躺椅上还有一处难看的污渍（附照片）。房间很大，但感觉有点过时。浴室里有坐浴盆，这在美国酒店并不常见，这让我们很惊喜。 我妻子在水疗中心做了面部护理，我在酒店打了高尔夫球。两处都很不错，但达不到五星级标准。第一晚也在酒店内的Tavern餐厅吃了晚餐，体验堪称五星级。 入住期间，我们在房间内以及Mowry and Cotton餐厅享用了早餐，这些餐厅的餐食和服务都堪称五星级。 泳池的设施有点奇怪，家庭泳池有软垫躺椅，而成人泳池却没有。因此，大多数夫妇即使没有孩子也会选择家庭泳池。至于躺椅上的坐垫，它们又脏又硬。我从来不会不带毛巾就躺在上面。请看附图。Phoenician 需要投资购买新的泳池座椅和边桌，因为很多都坏了。 我们入住的前几天，泳池服务最多只能给3分，但最后一天，John 在泳池边的服务很棒，给了5分。 Phoenician 是该地区住宿的一个不错的选择，但体验达不到五星级。 （原文） Very good but not 5 star. We arrived early at 10:30 and were able to get into our rooms upon arrival. That is always a plus, the downside was it didn’t appear the room was fully prepared for the new guest as there were half empty water bottles that greeted us on the table and a funky stain on the chaise lounge (pic included). The room was large, but felt a bit dated. A surprise for us was the bidet in the bathroom, not common in American hotels. My wife had a facial at the spa and I played the golf course on site. Both were good, just not 5 star good. Dinner was also on site at the Tavern the first night and that experience was 5 star. During our stay we had breakfast in the room and at Mowry and Cotton and those meals and service were 5 star. Accommodations at the pool were a bit strange to have cushioned lounge chairs at the family pool but not at the adult only pool. Hence, most couples even without children went to the family pool. In regards to the cushions on the lounge chairs, they were filthy and strained. I would never lay on one with out a towel. See pictures attached. The Phoenician needs to invest in new pool seating and side tables as many were damaged. Service at the pool was a 3 at best our first few days, but a 5 on our last day with John providing great service poolside. The Phoenician is a very good option for a stay in the area, just not a 5 star experience.

（由 Google 翻译）我们于2025年10月下旬在这里住了4晚。酒店占地广阔，空间宽敞，适合漫步。我们的房间正对着仙人掌花园，环境安静。虽然我们住在五楼，但可以进入花园，穿过花园到达大堂和酒店的其他地方。我们在这里开会，利用会议室和东西草坪享用早餐和午餐。酒店配备了充足的遮阳伞，方便用餐时遮阳。所有餐点的菜品选择丰富多样，包括蛋白质、碳水化合物和水果。 （原文） We spent 4 nights here in late October 2025. The hotel is laid out on a large piece of land with plenty of space to wander. Our room was facing the cacti garden and was a quiet location. Even though we were on the fifth floor we could access the garden and walk through it to get to the lobby and other parts of the hotel. We had meetings here and utilized the meeting rooms and east and west lawns for breakfast and lunch. They had plenty of umbrellas to give shade during these meals. The food for all meals was a wide variety of options from protein, carbs and fruits.

（由 Google 翻译）10月18日至20日，我带孙子来这里庆祝他的18岁生日。为我们办理入住的年轻女士非常专业友好。我们入住的第一间房有异味。当我告诉前台房间有类似烟味的难闻气味时，前台的工作人员态度很不友好。后来房卡打不开，我去找另一位男士，他的态度也很不友好。帮我们把行李送到房间的男士非常友善专业，所有客房服务人员也都很棒。然而，为我们办理退房的女士态度非常粗鲁恶劣。入住时礼宾部告诉我们可以延迟到下午3点退房。结果，我们接到这位态度恶劣的礼宾部的电话，说我们必须在下午2点退房，否则她会收取我们下午3点退房的额外费用。她粗鲁咄咄逼人的态度非常不专业。我曾在2025年1月入住过Canyon Suites酒店，当时所有人都非常友好，客户服务也非常好。以后我还会选择Canyon Suites酒店，那里的服务非常出色。 （原文） Took my grandson for 18th birthday October 18-20. The young lady that checked us in was very professional and friendly. Had a problem with odor in first room we were given.The front desk guys were not friendly when I said the room had a bad odor like smoke. When the key was not working and I went back to the other gentleman he was not friendly either. The gentleman who took our bags to room was very nice and professional and all the housekeeping staff.The lady who checked us out was very rude and bad attitude. Was told by concierge at check in we could have late check out of 3pm. Received a call from the rude concierge saying we had to be out at 2pm or she would charge for another day for 3pm check out. It was the Rude aggressive attitude she used that was very unprofessional. Had stayed in Canyon Suites in January 2025 and everyone was very friendly and excellent customer service.In the future I would go back to Canyon Suites where there is stellar service.

（由 Google 翻译）去菲尼基酒店享用了下午茶。服务无可挑剔，茶水醇香，三明治、饼干和糕点也都非常美味。景色更是令人叹为观止！下次去凤凰城地区，我一定会尽力入住这家酒店。 （原文） Went to the Phoenician for afternoon tea. The service was exceptional, the tea was good and the sandwiches, biscuits, and pastries were all very good. The view was awesome! I will make every effort to stay at the Hotel on my next trip to the Phoenix area.

（由 Google 翻译）菲尼克斯机场外的酒店真的很酷。餐厅就在眼前，泳池一端有8英尺深，这在现在很少见了。房间之间有很酷的走道，房间非常宽敞，配有大电视和升级版的浴室。有一部电梯坏了。前台服务很棒。餐厅的调酒师不太好。停车场也不太好找，就像迷宫一样，即使用GPS也找不到。不过我们还会再来的，因为大部分的体验都很棒。 （原文） Really cool hotel outside pheonix airport. Restaurant on sight and the pool is 8ft deep on the one end which is rare now. Really cool catwalk to get between rooms and rooms are super spacious with big tvs and updated bathrooms. One elevator was out of order. Front desk service was awesome. The restaraunt bartender was not as great. The parking area was not easy to find either, as it is kind of a maze, even for the GPS. We will be back again however as most of the experience was great.

（由 Google 翻译）以希尔顿的标准来看，这家酒店只能算中等水平。优点：房间很大，带客厅，客厅里还有一台超大的电视。房间虽然有点老旧，但很干净，床也很舒服。 缺点：前台服务质量参差不齐。有些员工热情友好，有些则不然。不知道他们是不是新来的，但肯定不是所有人都对顾客友好热情。我第一次接触前台就感觉不太愉快，好像自己是个麻烦似的。 最糟糕的是：其中一部电梯完全坏了，造成了严重的拥堵和延误。酒店大堂甚至不提供免费咖啡，却乐意卖给你一杯将近6美元的超高价浓缩咖啡。 （原文） Average hotel by Hilton standards. The Good: The rooms were large and had a living room with a huge TV. The rooms were a little outdated but clean and the bed was comfortable for my taste. The Bad: Service at the front desk was hit and miss. Some employees were awesome and friendly and few were not so much. Not sure if they were new or not, but definitely not all were customer friendly or welcoming. My fist interaction was not so pleasant and I was made feel like a nuisance. The Ugly: One of the elevator banks was not working at all which caused a big bottle neck and a lot of delays. The hotel didn't even offer free coffee in the lobby but was happy to sell you an overpriced espresso at almost $6 dollars.

（由 Google 翻译）总的来说，这家酒店似乎难以维持其水准并吸引顾客。 这家酒店有几个值得警惕的地方： 首先：预订时没有清晰地标明停车的隐藏费用。令人惊讶的是，凤凰城一家靠近机场的酒店每天的停车费竟然高达10美元加税。没错，当你到达时，到处都会看到付费停车的标志。然而，现在取消预订已经太晚了。 此外，停车费在上午10点到期，而退房时间是上午11点。 其次，免费网络非常非常慢，比如加载谷歌地图需要等待一段时间。另一个选择是14.99美元加税。 第三：房间还可以，但浴室需要进一步维护。它不脏，但也不是特别干净。淋浴很难完全关闭，所以有点漏水。床单在洗衣房里没有完全清洗干净。 （我们确实又买了一个，装上了。） 第四：饮水机的滤芯过期了，即使我跟前台反映过，第二天也一样。所以，不知道过期多久了。 第五：客房外面有4部电梯，其中一个位置有2部坏了，所以有50%的电梯不能用。 有点失望。 （原文） Overall, this hotel seems to have trouble to maintain the standard and attract customers. Multiple red flags for this hotel: First: hidden costs for parking is not well posted at the booking time. it’s a surprise to know a hotel in Phoenix close to airport will charge $10+ tax a day for parking. Yeah, when you arrive, you would see the paid parking sign everywhere. However, it's too late to ditch the existing reservation. In addition , the parking expired at 10 am , when the check-out time is 11 am. Second, free internet is very very slow. like it takes time to wait for the loading of the google maps. The other option is $14.99 plus tax. Third: room is just fine but bathroom needs more maintenance. It's not dirty but also not super clean. The shower is hard to close completely so it is leaking water a bit. The bed sheets is not completely clean by the laundry. (We did get another and put it on.) Forth: the drinking fountain had filters expired and even after I mentioning to the front desk, its the same next day. So, not sure how long it's expired. Fifth: there are 4 elevators outside to the guest rooms and 2 of one location are out of service , so, it's 50% not working . A bit disappointing.

（由 Google 翻译）位置很棒，但是浴室的灯会突然熄灭——所以一定要在2分钟内洗完，不然你都分不清哪个是洗发水，哪个是护发素或沐浴露了！电梯坏了（所以要走很长一段路才能到唯一能用的电梯），还能看到洗衣服（很奇怪？？），或者垃圾堆在出口（也很奇怪？？），而且停车费对这个地方来说有点贵。泳池区很不错，而且那里的欢乐时光也很不错。 （原文） Location is great, but your lights time out in the bathroom-- so make sure you scrub up in under 2 minutes or youre guessing which is shampoo and which is conditioner or wash! Elevators were down (so its a haul to the only working one), can watch your laundry being washed (odd???), or your trash pile up by the exit (also... odd???), and parking $$ is a bit much for the place. Pool area was nice, and theres a decent happy hour.

（由 Google 翻译）从前台到餐厅，服务都差强人意。办理入住等了20分钟，前台只有一名工作人员。早餐也差强人意；咖啡两次都空了，菜也温热。我不得不央求服务员给我菜单，耐心等待之后，又得去找服务员点菜。服务员似乎更热衷于收账单，而不是点菜。 房间干净整洁，这家酒店确实有这个优点。但总的来说，我不会再住这里了。作为钻石尊贵会员，我可以坦诚地说，这次入住体验很差，让我很不爽，所以我才特意发了这条帖子。每个人的情况可能不同，所以要碰碰运气。 （原文） Service, from the front desk to the restaurant, was below-par. The check-in wait was 20 minutes, with only one front desk staffmember working. Breakfast was marginal; coffee was empty (twice) and the food served lukewarm. I had to beg for a menu and then again, after waiting patiently, had to chase down a "server" and order. The server seemed more interested in handing out bills than taking orders for food. The room was nice and clean, the property has that going for it. But overall, I would not stay here again. Diamond Elite customer and I can honestly say this was a marginal stay, upsetting enough that I'm taking the time to post this. YMMV, take your chances.

（由 Google 翻译）***所有商务旅客请注意***……房间看起来像是新装修的。前台团队白天服务态度友好，乐于助人，客房服务人员也是如此。但夜班人员似乎能力不足，连最简单的请求都无法满足（我提了三次）。第二天早上（8点前）我联系了夜班审计员（Dominic），希望他能满足我最初的请求，结果他用极其不专业的语气说：“你的问题和消极态度与我无关，这是夜班人员的问题，你得等他们来上班才能解决。” 我只是要求送一个新的熨斗到我的房间，因为房间里的旧熨斗坏了。夜班审计员对我出言不逊，然后又粗鲁地敷衍了我，所以我要求和总经理沟通……结果被告知我必须等到管理层来上班才能拿到新的熨斗。这肯定会让我商务会议迟到。 （原文） ***ATTENTION ALL BUSINESS TRAVELERS***....Rooms seem to be newly renovated. Front desk team during the day is pleasant to work with and most accomodating - Housekeeping, as well. Night crew seemed to be incompitent in delivering the most simple request (3 times) and when following up with the night auditor (Dominic) the following morning (before 8am) to have original request fullfilled, I was greeted with the utmost unprofessional morning tone of "your problem and negativity have nothing to do with me, that's a night crew issue and you'll have to wait until they come in to have your request met". All I was asking for was a new iron to be delivered to my room because the old iron currently in my room isn't functioning. I asked to communicate with GM after night auditor verbally attacked me and then peoceeded to rudly blew me off... I was told I would have to wait until leadership team comes in to receive a new iron. This will certainly make me arrive late to my business meeting.

（由 Google 翻译）这是我住过的最糟糕的希尔顿酒店。只有一部电梯，所有客人和服务人员都挤在里面。房间里弥漫着一股霉味。当晚唯一的餐厅也乏味至极。那天是周日，正好有橄榄球比赛，但根本听不到声音，他们也不肯播放。 酒店里人不多，气氛沉闷。我绝对不会推荐这家酒店。我真替他们的员工感到难过，他们要在这个看起来破旧的酒店里，面对着只有一部电梯的窘境。非常失望。 （原文） Worst experience I've had for a Hilton. 1 elevator working all guest and service crew. The room smelled like old mildew. The only restaurant for the evening was so boring .it was Sunday football game couldnt hear the game they wouldnt put the game on There wasn't alot of people there, boring atmosphere. I wouldnt never recommend this hotel at all. I feel bad for thier staff to have to deal with 1 elevator thru this old looking hotel. Very disappointed

（由 Google 翻译）我和男朋友在凤凰城旅行期间预订了这家酒店，住了两晚。进门后，我首先注意到桌子上的牌子上写着泳池正在翻新。这让我们非常失望，因为我们带了泳衣，本来是想去游泳的。我们到房间时，发现门外放着一袋外卖。进屋后，我发现淋浴间的地板脏得要命。我们下楼告诉前台，他们似乎真的不明白为什么会脏，并立即提出换房，我们同意了。然而，当他们把我们带到新房间时，房卡却坏了，因为读卡器坏了。我们不得不在走廊里等了15分钟，等着技工来修。进房间后，我首先看到的是淋浴间。虽然不像上次那样脏，但地板看起来仍然很脏。我们俩都觉得把脚伸进淋浴间很不舒服，所以我们都穿着人字拖洗澡，幸好我们打包了人字拖。房间也差强人意，因为它是连通房，隔壁的人说话声音很大。 我们预订了房间，并选择了包含早餐。第一天早上还不错，考虑到酒店的整体氛围，我对此感到惊喜。然而，第二天早上，我去取餐的时候，一只大蟑螂爬上了墙，然后又躲回了柜台后面。这让我很反感，几乎不想吃东西。然后，当我们走下楼梯去餐桌时，另一只大蟑螂从我们身边跑过。至少可以说，这景象令人作呕。这家酒店唯一的优点是前台工作人员很有礼貌。 （原文） My boyfriend and I booked this hotel for a 2 night stay for our trip to phoenix. First thing I noticed when we got inside was a sign on the desk saying that the pool was being renovated. This was extremely disappointing for us because we had packed our swimsuits in the hopes of going swimming. When we got to the room there was a bag of old delivered food outside of the door. When we got inside I noticed that the shower floor was extremely dirty. We went down and told the front desk, they seemed genuinely confused why it was dirty and immediately offered us a room change which we took. However, when they brought us to our new room the key card didn’t work because the reader had died. We then had to wait 15 minutes in the hallway for a mechanic to come and fix it. When we got into the room the first thing I looked at was the shower. While it wasn’t dirty like the last one, the floor still looked gross. Neither of us felt comfortable actually having our feet in that shower so we both wore our flip flops that we thankfully packed while showering. The room was also a downgrade since it was a connected room and we could very loudly hear the people next to us. We had pre booked the room and had chosen to include the breakfast option. The first morning was fine and I was pleasantly surprised by it considering the overall vibe of the hotel. However, the second morning while I was getting food a giant cockroach climbed up the wall and then fell back behind the counter. I was automatically put off by that and hardly wanted to eat. Then as we were walking down the stairs to the tables, another giant cockroach scurried by us. It was disgusting to see to say the least. The only good thing about this hotel is that the desk workers are polite.

（由 Google 翻译）这是一家老牌双树酒店，需要尽快翻新！泳池，嗯，嗯，现在没有了。从我们房间看到的，原来是泳池的地方，现在变成了一堆泥巴。 第一天晚上，我们在酒店里的餐厅吃饭。服务不太好。调酒师当了服务员。我们给了不少小费，但他忙得不可开交。食物也一般般。 我们的房间离电梯太远了。二楼的制冰机坏了。 我建议你住在市中心更好的地方。这地方的流浪汉很猖獗，不过他们有保安把他们驱赶走。这点值得称赞。 （原文） This is an old Double Tree. Needs to be updated ASAP! The pool is ummmm non existent. A pile of mud was the view from our room where the pool use to be. First night we ate at the restaurant on the property. Service was not the best. The bartender was the waiter. We tipped well, but he was overwhelmed. Food so so. Our room was so far from the elevator. Ice machine on the 2nd floor did not work. I’d suggest staying some place nicer in the downtown area. The homeless were bad in this area, but they do have security running them off. Kudos on that.

（由 Google 翻译）员工很有礼貌，但酒店本身……简直令人作呕。地段糟糕，门口有流浪汉来回踱步。这甚至在我进门之前就让我感到不安。有个家伙在门口来回踱步，神情恍惚，我不得不待在车里，直到他离开才敢进去。我对希尔顿逸林酒店的期望很高。我预订了两晚，但即使不可退款，也只住了一晚。房间的地毯和家具上都有污渍。房间里有一股霉味，我有哮喘，整晚都在咳嗽。他们应该关门大吉，彻底翻新整栋楼，而不仅仅是泳池。这地方简直就是个廉价汽车旅馆，根本不是酒店。说实话，贝斯特韦斯特酒店都比这里好。 （原文） The staff was polite. But the place itself... disgusting. Terrible area, homeless people pacing around outside the front entrance. That was the first red flag before I even entered the building. There was a guy pacing back and forth the entrance tweaking out and i had to wait in my car until he left to feel safe walking in. I had a higher expectations from a double tree hilton. I booked for 2 nights and only stayed one even though it was nonrefundable. Rooms had stains on carpet and furniture. The room had a moldy smell to it and I have asthma and was coughing all night. They should shut it down and renovate the entire building not just the pool. This place is equivalent to a cheap motel not a hotel. A Best Western would have been a better option honestly.

（由 Google 翻译）泳池正在施工，这片区域有点像贫民窟，还有一些流浪汉在附近游荡。这是我一年内第二次入住，但这次感觉比上次差了一些。房间的地毯上有污渍，还有蚊子飞来飞去，毛巾看起来也不太干净。唯一值得庆幸的是附近有个小型冒险乐园，这次正好开放，看起来挺好玩的……而且好像也允许带宠物：我通常不介意，但看到地毯上的污渍，我有点担心。 （原文） The pool is under construction, the area is kind of ghetto, some homeless walking around. Second time staying within a year but this time the place look a bit worse. Carpet in my room has some stains, a mosquito flying around, and towels were not looking the cleanest. The only good thing was that there is a small adventure park close by and this time is open and looks like fun.... it looks like is pet friendly too: I don't mind usually but looking at the stains on the carpet makes me wonder.

（由 Google 翻译）房间还不错。游泳池坏了，到处都在挖。 如果不是因为大堂没有免费咖啡，我会给四星好评。我花了4美元买了一小杯淡而无味的咖啡。我住过比这档次低得多的酒店，大堂都提供免费咖啡！ （原文） Room was fine. Swimming pool was out of of order and completely dug up. Would have been a 4-Star review aside except for no complimentary coffee in the lobby. I paid 4$ for a small cup of watery to-go coffee. I've stayed in much lower tiered hotels that still over complimentary coffee in the lobby!

（由 Google 翻译）酒店和房间都很干净舒适，除了床垫是我睡过的最差的床垫之一。睡地板都比这舒服！ 床垫硬得像石头一样。 （原文） The hotel and room were clean and comfortable, EXCEPT the mattress was one of the WORST I've ever slept on. It might have been better to sleep on the floor! The mattress was extremely firm.

（由 Google 翻译）我对最近在这家酒店的住宿体验非常失望。入住期间，淋浴、洗手池和马桶的供水完全中断，甚至连基本的卫生都无法维持。这可是酒店的基本设施，完全无法原谅。 此外，房间里弥漫着一股挥之不去的硫磺味，严重影响了我整个入住的舒适度。 鉴于这些问题，我不推荐这家酒店。我敦促管理层尽快解决这些严重问题，以免给客人带来更多负面体验。 （原文） I am extremely disappointed with my recent stay at this hotel. During my visit, the water supply to the shower, sink, and toilet ceased functioning entirely, which made it impossible to maintain even basic hygiene. This is a fundamental necessity, and its absence is inexcusable. Additionally, the room had a persistent, unpleasant odor reminiscent of sulfur, which significantly impacted my comfort throughout the stay. Given these issues, I do not recommend this hotel. I urge management to address these serious concerns promptly to avoid further negative guest experiences.

（由 Google 翻译）我在斯科茨代尔参加锦标赛期间，在这家酒店住了六天。酒店位置有点偏僻，但一旦找到就会发现它有多大。入住时，前台工作人员热情地送了我两块热腾腾的饼干，并指引我前往房间。 房间宽敞舒适，酒店有两个泳池，每个泳池都有不同的特色——一个带卫生间，另一个带酒吧。总的来说，我的住宿体验很棒。房间舒适，酒吧小吃美味，氛围轻松惬意。 我唯一（略）不满意的地方是：没有真正的冷水，在气温超过100华氏度（约37摄氏度）的时候，如果我想洗个冷水澡，那就太难了——水管似乎只能流出温水或热水。此外，大堂附近的泳池没有卫生间，所以你需要步行到第二个泳池才能使用。 不过，这些都是小问题。总的来说，这是一次非常愉快的住宿。 （原文） I stayed at this hotel for six days while in Scottsdale for a tournament. The property is a bit tucked away, but once you find it you realize how large it is. Upon check-in, I was greeted with two warm cookies and friendly directions to my room from the front desk staff. The room itself was spacious and cozy, and the hotel offers two pools, each with different perks—one with restrooms and the other with a bar. Overall, my stay was great. The rooms were comfortable, the bar food was solid, and the atmosphere was relaxing. My only (minor) complaints: there was no true cold water, which was tough on 100+ degree days when I wanted a cold shower—the pipes only seemed to put out warm or hot water. Also, the pool near the lobby doesn’t have restrooms, so you need to walk to the second pool to use them. Still, those were small inconveniences. Overall, a really enjoyable stay.

（由 Google 翻译）我和朋友在斯科茨代尔希尔顿逸林酒店玩得很开心。度假村的整体设计非常独特——房间从外面进入，所有需要的东西都通过一个开放式的中庭连接起来。这一点很棒，因为它没有很多连锁酒店那种压抑的氛围。我们很喜欢我们的房间——宽敞明亮，视野开阔。 工作人员也非常友好，我们在旅途中与他们逐渐熟悉。能被认出来真是太好了！ 由于凤凰城地区在行程开始时意外下雨，我玩得太开心了，所以决定多订一晚。酒店很快就与我沟通，确保即使我重新预订了房间，也能继续入住。 酒店正在施工，但只要你熟悉了去哪里，这其实不是什么大问题。虽然不方便，但不会改变你的行程。 Polo 很棒，位置非常方便，去餐厅和徒步旅行都很方便。 谢谢！！！ （原文） My friend and I had a blast at the Double Tree Hilton Scottsdale. The overall property of the resort is very unique- you enter your rooms from the outside and then everything you need is connected by an open-concept middle. This was nice because it didn’t have the pent up hotel feel that many chains have. We loved our room- it was spacious and had a great balance view. The staff were also incredibly kind and we became familiar with them throughout the trip. It was great to be recognized! With the unexpected rain in the Phoenix area for the start of the trip, I decided to book another night because I was having so much fun. The hotel promptly worked with me to ensure I could stay in my room even with a new reservation. There is construction going on at the hotel but it’s really not a big deal once you get the hang of where you should go. Is it inconvenient, yeah. But it is not going to alter your trip. Polos were great, location was very convenient for restaurants and hiking. Thank you!!!

（由 Google 翻译）如果您正在阅读此评论，请省钱并预订其他地方。我完全理解这可能是折扣度假村优惠，但省钱吧。 我和我的朋友于 2025 年 9 月 23 日至 2025 年 9 月 26 日住在双树度假村。度假村目前正在南侧进行施工。所以为了到达我们的房间，我们必须在停车场绕着度假村走一圈才能进入我们的房间。值得一提的是，度假村还收取每晚 20 美元加税的度假费。游泳池白天关闭进行翻修，没有广告宣传的池畔服务。开放的游泳池看起来好像在过去两周内没有打扫过。我们的房间从来没有换过干净的毛巾、床单，垃圾也没有清理过。我们入住期间淋浴堵塞了。马桶冲水不正常。我们入住的最后一天，我朋友洗澡时在浴缸里发现了一只蟑螂。这家酒店打着度假村的旗号，却没有任何度假村的品质。如果您想体验度假生活，这家酒店不适合您，请另寻他处！！！您真正得到了您不花钱就能得到的东西。 （原文） if you're reading this review, please save your money & book elsewhere. I can completely understand that this may be a discounted resort deal but SAVE YOUR MONEY. My friends and I stayed at the double tree resort September 23,2025 through September 26,2025. The resort is currently undergoing construction, on the south side.. so in order to get to our rooms, we have to completely walk around the resort in the parking lot to access our room. To mention the resort also charges a $20 plus tax resort fee per night that you stay. The pools are closed for renovations during the day, there's no pool side service as advertised. The pool that was open looked like it hadn't been cleaned within the last two weeks. Our rooms were never refreshed with fresh towels, sheets, or trash was cleaned. Our shower was clogged during our stay. The toilet does not flush properly. The last day our stay we found a roach in the tub as my friend was showering. This is a hotel branded as a RESORT with NO resort qualities. If you're looking to have a resort experience it is NOT here at this HOTEL, look elsewhere!!! You truly get what you DON'T pay for.

（由 Google 翻译）地方不错，位置优越，进出方便。虽然是老房子，但维护得很好。房间很大，但布局很乱，比如铺着瓷砖的玄关，空间很大，根本没用。浴室虽然有点狭窄，但很干净，维护得很好。 床很舒服，我们玩得很开心。 唯一的问题是淋浴间的沐浴露用完了。我打电话给前台，他们说会派人过来。大约45分钟后，他们又打了一次电话，总共花了大约一个小时才把沐浴露拿回来。 有人没有进来把空瓶子放回淋浴间，而是直接递给我妻子就走了。 （原文） Nice place, good location and easy to get in and out of. It’s an older property, but is well maintained. The room was really large, but the layout was full of really useless space like a huge tiled entry way. The bathroom was really cramped but was clean and in good shape. The bed was comfortable and we had a nice time. Our only issue was that our body wash in the shower was empty. I called the front desk and they said they’d send someone over. It took another call about 45 minutes later and a total of about an hour to get it. Instead of coming inside and replacing the empty bottle in the shower, some guy just handed it to my wife and left.

（由 Google 翻译）就像大多数酒店一样，暖通空调系统的空气过滤器很脏，周围到处都有装饰缺陷，这些天来也习惯了。服务还可以，热水不行。一定是唯一一家热水短缺的酒店。我的意思是，当你告诉前台，没有其他人遇到问题，他们慢慢地摇着头回答，没有。我们一定是整个地方唯一不幸的人......他们用免费的饼干让一切变得更好，饼干很美味，你可以随意吃，真的令人难以置信，我不知道他们是怎么做到的。我看到一位女士走过来要 8 块饼干，他们只是面带微笑地递给她。又好又热，美味又温暖又新鲜。游泳池很漂亮，一个很脏，一个不脏。内部庭院区域很漂亮，很宽敞。主入口处的地毯很脏，需要立即更换。我希望房间里的地毯在接下来的一两个月里不再存在……也太恶心了，不知道谁会觉得酒店房间里铺地毯是个好主意。我们住的房间天花板很高，房间本身真的很漂亮，还有一扇大窗户可以往外看。垃圾桶里没有垃圾袋也很恶心，我们不得不用自己在商店购物时用的垃圾袋。这家酒店不错，价格也还行，我会再去的。如果不是为了饼干的话！ （原文） Just like most hotels, had a scuzzy air filter for the HVAC system and cosmetic flaws all around, kinda just getting used to it these days. Service was ok, hot water was not. Must have been the only ones with a hot water shortage. I mean when you say to the front desk, no one else has had a problem, and they reply slowly shaking their head, nope. We must have been the ONLY unlucky ones in the entire place... They kinda make everything better with there free cookies, they are delicious and you can have as many as you want, unbelievable really, idk how they do it. I watched a lady walk up and ask for 8 cookies, they just handed them to her with a smile. Nice and warm too, so tasty nice warm and fresh. Pools were nice, one was dirty one was not. The inside courtyard area was beautiful and sprawling. Carpet in the main entrance way was NASTY and needed immediate replacement. Carpet in the rooms I hope is not a thing anymore in the next, month or two... So nasty also, have no clue who thinks carpet in hotel rooms is a great idea. The ceiling in the room we had was waaaaay up there and the room itself was really nice with a huge window also to look out of. No bags in the garbage cans is gross also and we had to use our own bags from stores we shopped at. Descent place with a descent price would go again. If not just for the COOKIES!

（由 Google 翻译）10月22日至25日，我和闺蜜们入住这家酒店，庆祝朋友的40岁生日和侄女的高中毕业。酒店位置绝佳，去斯科茨代尔几乎所有你想去的地方都很方便。食物简直太棒了！他们的鱼肉玉米饼至今仍让我念念不忘！我们当时在泳池边点了这道菜，我迫不及待地想再去一次，就为了再吃一次！酒店各处的服务也都很棒——餐厅、酒吧、泳池酒吧、大堂……一切都无可挑剔。 （原文） Stayed here 10/22-10/25 for a girls trip to celebrate my friend’s 40th and my niece’s graduation from HS. The location is great, close to pretty much any place you’d want to check out in Scottsdale. The food was amazing! Their fish tacos are still on my mind! We ordered that poolside and I can’t wait to go back just to eat those tacos again! Service was great too every where we went - restaurant, bar, pool bar, lobby… all excellent.

（由 Google 翻译）员工非常友好！即使我们晚上11点才到，他们也热情好客。这样的住宿体验真是太棒了。周围环境非常漂亮，泳池/喷泉/花园维护得很好。房间干净，空气凉爽，在亚利桑那州真是太好了。步入式淋浴间状况良好，床也很舒服。以后如果需要住宿，还会再来。 （原文） Friendliest staff ever! They were so welcoming even when we arrived very late 11 pm. It makes the world of difference to start the experience that way. Very pretty surroundings with well kept pools/fountains/gardens. Rooms were clean and air very cold, a blessing in Arizona. Walk in shower was in good condition and bed comfortable. Would return in the future if need a place to stay.

（由 Google 翻译）酒店很漂亮，周围景色优美！ 停车很方便。 食物很棒，尤其是从牛排馆叫客房服务。早餐客房服务不错，但不是我最喜欢的一餐。服务总是很友好，而且准时。酒店内有星巴克很不错。 我唯一的挑战是晚上到达，而且需要自助停车。从地图上很难辨别房间位置，而且房间号的灯光不太好。我晚上11点以后到的，感觉就像走到门口才看到房间号一样，而且从地图上也很难辨别房间位置。 房间有点陈旧，绝对没有完全遮光的窗帘。床垫和枕头真的很好。毛巾比我想象的要粗糙一些。总的来说，很舒服，只是一些小问题。 （原文） Property is beautiful, views all around! Parking is easy. Food was excellent, especially ordering room service from the steakhouse. Breakfast room service was good, but not my favorite meal. Service was always friendly and right on time. Nice to have a Starbucks on site. My only challenge was arriving at night, and self parking. It’s hard to tell from the map where the rooms are and the room numbers aren’t very well lit. I arrived after 11p and felt like I was walking up to doors to see the number and it was hard to tell from the map where the rooms are. Rooms are a bit dated, definitely not total room darkening curtains. Really nice mattress and pillows. Towels were more scratchy than I would have thought they should be. Overall, comfortable, just minor things.

（由 Google 翻译）很遗憾，我的入住体验未能达到贵品牌所设定的预期，尤其是与该地区其他酒店相比。 在我们入住期间，酒店在设施方面存在相当大的沟通误区。入住时提供的宣传册显示，迎宾饮品已包含在内，林肯牛排餐厅和丽塔餐厅均提供。然而，我们从工作人员那里得到了相互矛盾的信息：服务员告诉我们迎宾饮品在下午5点结束，而调酒师则表示只在下午5点后供应。最终，调酒师好心地给我们提供了一杯玛格丽特，但并非宣传的当季鸡尾酒。我们到前台寻求帮助时，被告知迎宾饮品仅在林肯牛排餐厅提供，这与宣传册上的信息相矛盾。 此外，我的朋友使用美国运通卡预订了住宿，并收到了一份打印件，上面写着他们将获得迎宾饮品。经询问，我们被告知这项饮品与提供给所有客人的迎宾饮品相同。这种沟通和广告上的不一致令人失望和困惑。 我强烈建议您仔细阅读并更新贵酒店的广告和员工培训，以确保客人获得准确的信息，避免混淆。 关于住宿，我们的房间位于另一位客人的露台下方，而且建筑结构本身会产生很大的噪音，尤其是在清晨。房间本身也显得有些陈旧，这进一步影响了整体体验。 积极的一面是，我要表扬一下餐厅服务员和场地工作人员，他们是我们入住期间的亮点。然而，令我惊讶的是，只有一个小型泳池区可用，这对于如此规模的度假村来说似乎有些不足。 总而言之，如果客人寻求奢华体验，我建议您考虑该地区的其他选择。这是我们第一次入住贵酒店，而不是斯科茨代尔公主酒店，很遗憾，我们不会再来了。 （原文） Unfortunately, my experience did not meet the expectations set by your brand, especially when compared to other properties in the area. Throughout our stay, there was considerable miscommunication regarding amenities. The brochure provided at check-in indicated that a welcome drink was included and available at both the Lincoln Steakhouse and Rita’s. However, we received conflicting information from staff: our waiter informed us the welcome drink ended at 5PM, while the bartender stated it was only available after 5PM. Ultimately, the bartender kindly offered us a margarita, though it was not the seasonal cocktail advertised. When we sought clarification at the front desk, we were told the welcome drink was only available at the Lincoln Steakhouse, contradicting the brochure. Additionally, my friend booked their stay using an AMEX card and received a printout stating they would receive a welcome amenity. Upon inquiry, we were told this amenity was simply the same welcome drink offered to all guests. This inconsistency in communication and advertising was disappointing and confusing. I would strongly recommend reviewing and updating your advertisements and staff training to ensure guests receive accurate information and avoid confusion. Regarding accommodations, our room was located beneath another guest’s patio, and the building’s construction allowed for significant noise disturbances, particularly early in the morning. The rooms themselves appeared outdated, which further detracted from the overall experience. On a positive note, I would like to commend the bus boys and grounds staff, who were the highlight of our stay. However, I was surprised to find only one small pool area available, which seemed insufficient for a resort of this size. In summary, if guests are seeking a luxury experience, I would recommend considering other options in the area. This was our first time staying at your property instead of the Scottsdale Princess, and unfortunately, we do not plan to return.

（由 Google 翻译）我最近入住斯科茨代尔JW万豪骆驼背度假酒店及水疗中心，对此我深感不满。我每晚支付超过600美元，本以为能享受到JW万豪闻名的优质服务和舒适体验。然而，我的实际体验却远低于预期。 从我抵达酒店的那一刻起，酒店就蚊虫肆虐，体型巨大且极具攻击性。无论是在餐厅、泳池，还是在酒店内散步，都无法享受任何设施，因为蚊虫叮咬不断。仅仅一天，我就被蚊子叮咬了好几处，不得不大部分时间都待在房间里。酒店工作人员只能提供房间内的驱蚊剂，但这对改善酒店其他地方的蚊虫状况几乎没有任何帮助。 更令人震惊的是，就连礼品店的驱蚊产品也全部售罄——这显然表明所有客人都面临着同样的问题。这不仅仅是入住不便，更反映出JW万豪品牌旗下酒店在管理和虫害控制方面存在严重的问题，这种情况绝不应该发生。 原本应该是一次轻松愉快的度假体验，却变成了一次充满压力、焦虑和极度不适的住宿经历。我在凤凰城也住过其他酒店，比如菲尼克斯豪华酒店，它们就没有这些问题，而且维护得更好。我真诚地希望JW万豪酒店的管理层能够认真对待我的反馈，并采取适当的虫害控制和宾客服务措施。我们来这里是为了度假，而不是“喂蚊子”。 （原文） Complain with my recent stay at JW Marriott Scottsdale Camelback Inn Resort & Spa. I stayed there and paid over 600 USD per night, expecting the premium quality and comfort that JW Marriott is known for. Unfortunately, my experience was far from what I anticipated. From the moment I arrived, the property was infested with large, aggressive mosquitoes. It was impossible to enjoy any of the resort facilities — the restaurants, the pool, or even walking around the grounds — without being constantly bitten. On one day alone, I received multiple mosquito bites and had to stay inside my room for most of the stay. The hotel staff could only offer to spray repellent inside the room, which did little to improve the situation elsewhere on the property. It was shocking to see that even the gift shop had completely sold out of mosquito repellent products — clearly indicating that all guests were struggling with the same issue. This is not just an inconvenience; it reflects a serious management and pest control problem that should never occur at a property under the JW Marriott brand. What should have been a relaxing resort experience turned into a stressful, worries and very uncomfortable stay. And I also stay at other properties in Phoenix like the Phoenician luxury hotel, they don’t have such issues and better well maintained. I sincerely hope that the JW Marriott management takes this feedback seriously and implements proper pest control and guest support measures. We guests are here for vacation and should not have to “feed the mosquitoes” instead.

（由 Google 翻译）在JW万豪骆驼背山度假酒店及水疗中心度过了一次超棒的闺蜜之旅！水疗体验简直完美——舒缓的按摩、清爽的面部护理，还有热情周到的服务人员。 我们入住的二楼小屋视野极佳，可以饱览骆驼背山的壮丽景色，房间宽敞、干净整洁，处处都体现着贴心的细节。度假村氛围宁静高雅，却又不失亲切感。 小贴士：提前预订水疗项目，选择更多，还能享受折扣。我们已经在计划下次的行程了——强烈推荐！ （原文） Had the most amazing girls’ getaway at the JW Marriott Camelback Inn Resort & Spa! The spa day was everything — relaxing massages, refreshing facials, and the most accommodating staff. Our 2nd-floor casita had great views of Camelback Mountain and was spacious, clean, and full of thoughtful touches. The resort feels peaceful and upscale without being stuffy. Insider tip: Book your spa treatments early for the best selection and some possible discounts. Already planning our next visit — highly recommend!

（由 Google 翻译）这家酒店维护得非常漂亮！工作人员热情友好，服务周到。酒店内设三家餐厅，餐饮选择丰富。虽然价格略高，但每道菜都很美味！泳池很棒，有很多躺椅和遮阳伞！我们已经预订了明年九月和朋友们一起再来的套餐！ （原文） This is a beautiful maintained property! The staff is great and friendly. Lots of choices for food with three restaurants on property. Although the food prices are a bit inflated the food was all delicious!! The pools are fabulous with plenty of lounge chairs and lots of umbrellas! We are already booked to come back with our group of friends next September!!

（由 Google 翻译）我们买了泳池一日通票，感觉非常值！服务棒极了！我们的服务员布雷特非常出色，我们很喜欢他的服务风格。他不会强迫我们点餐，还会开玩笑，并给我们推荐了其他值得一去的地方。食物和饮料也都很棒！性价比超高。 （原文） We just did the pool day pass and it was well worth it. The service was fantastic! Our server, Brett, was awesome. We loved his style. Didn’t push us to order, cracking jokes, and gave us great recommendations for other places to check out. The food and drinks were also fantastic!!! Great overall value

（由 Google 翻译）我一直选择万豪酒店，是因为他们始终秉持着高标准的服务和热情好客，因此这次入住体验让我非常失望。 入住期间，我在房间里发现了一只蟑螂。这对于任何酒店来说都是不可接受的，尤其对于JW万豪级别的酒店而言更是如此，因为JW万豪理应将清洁度和宾客舒适度放在首位。可想而知，这让我感到非常不安，也影响了我的整体入住体验。我当时就通知了前台，他们也派人来处理了蟑螂。 我理解即使是管理完善的酒店也难免会出现一些问题，但我希望酒店团队能够进行彻底的检查和整改，以避免其他客人遇到类似的情况。 （原文） I have always chosen Marriott properties because of the high standard of service and hospitality, which is why what occurred during this stay was deeply disappointing. During my stay, I found a cockroach in my room. This is simply unacceptable for any hotel, and particularly surprising at a JW-level property where cleanliness and guest comfort should be held to the highest standard. As you can imagine, this was unsettling and impacted my overall experience. I alerted the front desk at the time and they sent someone to remove the bug. I understand that occasional issues can arise even in well-run hotels, but I do hope the team will ensure a thorough inspection and remediation so that future guests do not encounter a similar situation.

房间很大，设施完备，干净卫生，健身房也挺大

（由 Google 翻译）短暂的住宿体验很棒。我入住较晚，前台人员非常热情，允许我延迟退房，我对此非常感激。床和枕头非常舒适。水温虽然不是很热，但还可以接受。我在餐厅吃了早餐，那里的服务员非常友好，食物也很棒。离机场很近。 （原文） It was a nice short stay for the night. I checked in late and the front desk guy was very accommodating with a later check out and I really appreciated that. The bed & pillows were very comfortable. The water didn't get real hot but it was still fine. I had breakfast at the restaurant and the ladies working there were very nice, the food was good. Close to the airport.

（由 Google 翻译）我每次住酒店都选希尔顿，我爸是钻石会员，但这家酒店是我住过的最差的酒店之一。首先是入住手续出了问题，我爸想替我们付房费，那个叫海莉的“主管”简直是个奇葩，她撒谎说自己去后台跟谁谈了，跟我爸说的完全不一样。拜托，亲爱的，你可是酒店从业人员——服务顾客！还有，为了你自己好，看看房间的情况吧，我爸跟我同姓，积分多到可以包下半家酒店， 他只是想用信用卡在电话里付房费而已。 进了房间之后，我们更失望了，房间陈旧，颜色太棕，烟雾报警器老得可怕，我怀疑它根本就没用，这让人很不安。电视遥控器也像是给养老院用的。而且我们还要付停车费——15美元！！！我们只在那里住了一晚，所以也就那样吧，感觉更像是贝斯特韦斯特酒店而不是希尔顿酒店。 唯一值得称道的是餐厅，食物美味，服务周到。自助早餐种类也挺丰富，但是餐厅人不多，盘子就用完了，我们等了十分钟才拿到干净的盘子，不过总体来说还不错。 总之，如果我以后再去凤凰城，我会选择希尔顿酒店，但不会再住这家了。 （原文） Whenever I stay at a hotel its always a hilton, my father is a diamond member, but this hotel is one of the worst hotels Ive stayed in. First there was a problem checking in, my father wanted to pay for the room for us, and the " supervisor" Hailey was a piece of work, lying about who she was going in the back and talking to, telling me and my father two different things. Its like, honey, you are in the hotel industry- SERVE THE CUSTOMER!! Also, for your own peace, read the room, like my father with the same last name as me and enough points to rent at least half the hotel, is just trying to pay ( with a CC)for the room over the phone. Once we got into the room it was disappointing, outdated, too brown, the smoke alarm was horribly old, doubt it even worked, which is disturbing. And the remote for the tv was better suited for a nursing home. And we had to pay for parking- 15$!!! We were only there a night so it is what it is, it was more like a best western than a hilton. The only good part was the restaurant, good food, good service. Also a nice breakfast buffet spread, but they ran out of plates for not a packed space and had to wait 10 minutes for clean plates for the buffet, but it was good. Anyway, if Im ever in Phoenix again, I will stay a hilton, but not this one.

（由 Google 翻译）我想分享一些关于我最近住宿的反馈。我通常不喜欢抱怨，但考虑到价格和预期，我觉得有必要告诉您，我对这次体验的几个方面感到非常失望。 预订时，酒店告诉我可以安排一间带阳台的泳池景观房，但抵达后，他们却给我安排了一间面向停车场的房间。餐厅也令人失望——大多数菜品都是油炸的，而且看起来不够精致，也不够新鲜。 此外，我两次打电话确认凌晨 4:45 的叫醒服务，以配合我的早班飞机，但很遗憾，没有接通。 我一直期待着一次轻松的住宿，但这次没有达到我的预期，这让我很失望。希望您能考虑我的反馈，以便以后的客人也能体验到这样的服务。 （原文） I wanted to share some feedback regarding my recent stay. I don’t usually like to complain, but given the price and expectations, I felt it was important to let you know that I was quite disappointed with a few aspects of the experience. When I booked, I was told I would have a pool-view room with a balcony, but upon arrival, I was given a room facing the parking lot instead. The restaurant was also disappointing — most items were deep-fried and seemed to lack care or freshness. Additionally, I called twice to confirm a 4:45 a.m. wake-up call for my early flight, but unfortunately, no call came through. I had really been looking forward to a relaxing stay, and I was disappointed that it didn’t meet expectations. I hope you’ll take this feedback into consideration so future guests have to experience this.

（由 Google 翻译）上次深度游览亚利桑那州还是十年前。这座城市发展迅速，变化很大。我到得很晚，在Hotels.com上找到了这家酒店。我看了世界大赛第七场的最后1个小时。 优点：床很舒服，也很结实。酒店有游泳池和热水浴缸。非常干净安静。 缺点：酒店电脑系统与希尔顿荣誉客会应用程序的集成还有待改进。停车非常麻烦，而且停车应用程序也不太完善。早上浇草坪的时候，如果你不注意，你的车可能会被水溅到。 噪音完全不是问题。我住在顶楼。睡了9个小时，感觉很舒服。 （原文） Last visited arizona extensively 10 years ago. Things have changed a lot as this city has grown quite a bit. Arrived very late and found this place on hotels tonight. Watched the final hour of the world series game 7. Pros: comfortable and firm bed. Hotel pool and hot tub. Very clean and quiet. Cons: computer system integration with the Hilton honors app still need work. Parking is very much an hassle and require half put together app as well. The morning grass watering will water your car for ya if you ain't careful. Noize isn't an issue at all. I was on the top floor too. Easily passed for 9 hours with great rest.

（由 Google 翻译）我每次出差都会住希尔顿酒店。我最喜欢的就是床总是那么舒服！枕头也超爱，而且入住期间还能去泳池和按摩浴缸，真是太享受了。每次我们出门，客房服务都会帮我们整理床铺，清理所有垃圾。唯一的小缺点就是酒吧关门太早了，晚上10点就关门了。 （原文） I always stay at the Hilton Hotels whenever I have a work trip. My favorite part of these stays is the bed that is always so comfortable! I love the pillows as well and I really enjoy being able to go out to the pool and the jacuzzi during my stay. Whenever we're out of the hotel, room service will go ahead and do the bed and pick up any trash you could have. The only thing is that the bar closed super early like at 10pm.

（由 Google 翻译）电梯连续多日无法使用，扣一星。作为一家繁忙的酒店，仅有的两部电梯，维修其中一部应该是当务之急。行政酒廊资金不足，扣一星。酒店提供了一张运动酒吧小吃的优惠券作为补偿。房间咖啡不错（咖啡豆和茶叶品牌），加半颗星。在威廉姆斯-塞多纳-北凤凰城沿线的其他希尔顿酒店，咖啡一直是我们此行的败笔。 浴室的设施都快要脱落了。 （原文） -1 star for elevator not working over multiple days. Being a busy hotel, fixing 1 of only 2 elevators should be a priority. -1 star for defunded executive lounge. They do provide a coupon for appetizers at the sports bar as a substitute. Add back .5 star for the good room coffee (Coffee bean & tea leaf brand). Coffee has been the low point of our trip at the other Hilton hotels up & down from Williams-Sedona-North Phoenix. Bathroom fixtures are falling off.

（由 Google 翻译）至于我的住宿，我预定了三天，但只能住一晚。我只在浴缸里洗了一次澡，就染上了脚气。浴室看起来好像很多年没有动过或打扫过了。淋浴间的墙上沾满了灰尘和污垢。浴缸边缘有以前客人留下的肥皂块残留物。有人用浴帘当做化妆纸擦掉应该换的口红。浴室的门被顶起并坏了，螺丝露在外面。我的床单闻起来像脏拖把的水。电视根本打不开。空调根本没法让房间凉快下来。地面看起来就像是《公路勇士》等世界末日电影里的场景。我注意到楼下有人把浴室垃圾倒在地上，用过的卫生棉条散落在各处。广告上说包含欧陆式早餐，我早上8点下楼吃早餐，结果根本没提供任何早餐。我问了他们，​​他们说不提供。这地方是我住过最恶心的地方！不用说，我不得不另找住处，只住了一晚就离开了。 （原文） As for my stay, I couldn't stay there for more than the one night out of my three days booked. I got athletes foot from taking a shower in my bath after showering only just once. The bathroom looked like it had not been touched or cleaned in years. There was dirt and grime streaks running down the the wall of the shower. there was soap cake residue left over from past guest on the ledges of the bath tub. Someone used the shower curtain as a make up blotter to wipe off lipstick which should have been changed. The bathroom door was jacked up and broken with screws hanging out of it. my sheets smelt like dirty mop water. The TV didn't turn on at all. The air conditioner did not cool down the room at all. The grounds looked like something out an apocalyptic movie like the road warrior. I noticed down stairs on the grounds some one emptied some bathroom trash on the ground with used tampons scattered about. In the advertisement continental breakfast was included, went down for breakfast at 8:00am and there wasn't any breakfast provided of any kind. When I asked they said they don't offer that. This place was the grossest place I have ever stayed at! Needless to say I had to find other accommodations and left after only night

（由 Google 翻译）我在这家酒店的经历……八月份我们自驾游，这家酒店价格非常便宜，这让我有点怀疑，但照片看起来确实不错。长途跋涉后，我们傍晚才到达。我们原本计划晚饭后游个泳就直接睡觉。结果眼前的景象令人毛骨悚然。 我们到达时，泳池的水与其说是清澈的，不如说是绿色的，另一个泳池则被警戒线围了起来。楼下的三个房间也被封锁了。感觉就像我们误入了犯罪现场。唯一一块草坪上也满是狗屎。我们房间的门锁坏了，这让我们非常不安。房间很脏，灯也不亮，窗帘破了……我们甚至都没敢在床上坐下。我们立刻回到车里，开始寻找附近的酒店。 绝对不推荐！看到一家酒店被遗弃到这种破败不堪的地步，真是令人惋惜。下次我们一定会事先查看评论——我绝不希望任何人有这样的经历！ （原文） My experience with this hotel… We were on a road trip in August, and this hotel was very inexpensive, which made me a bit suspicious, but the photos looked appealing. We arrived in the late afternoon after a long journey. Our plan was simply to take a swim and go to bed right after dinner. Unfortunately, the sight was terrifying. When we arrived, the pool was more green than clear, and the other pool was cordoned off with barrier tape. The three rooms on the lower level were also sealed off. It felt as if we had just walked onto a crime scene. The only patch of grass there was completely covered in dog feces. The door to our room had a broken lock, which gave us a very uneasy feeling. The rooms were not clean, the lights didn’t work, the curtains were torn… we didn’t even sit down on the bed. We immediately got back in the car and searched for a nearby hotel from there. Absolutely not recommended! It’s a shame to see a hotel left to deteriorate like this, and next time we will definitely read the reviews beforehand — I wouldn’t wish this experience on anyone!

（由 Google 翻译）抵达后，前台的女士非常热情友好。我走进房间（之前我路过几间用木板封住的房间，看起来像是被人闯入过，透过窗户看到床上有血迹）。走到房门前，门很难打开，把手几乎要从外面掉下来了。等我终于打开门，发现门似乎之前被人砸坏过，一点也不牢固。房间里没有微波炉和冰箱（和网上的照片一样），房间很脏，镜子坏了，淋浴间也散架了。照片和网上的照片完全不一样。我以前住过拉昆塔酒店，从来没有遇到过这种情况。不到一个小时，我就回到前台，告诉他们这些问题。前台女士打断了我，说：“不是所有房间都有微波炉和冰箱。”我说：“这家酒店广告上说是的。再说，我一个人住在这里，我是个娇小的单身女性，我觉得不安全——我住不下去。” 尤其是考虑到这家酒店所在的地段——于是我要求退款。她拒绝退款，因为我不在取消期限内。我告诉她，如果不是因为酒店本身的问题和我的安全，我根本不会要求退款。她建议我联系第三方客服退款。我退了钥匙，找到了另一家酒店。我联系了第三方客服，他们告诉我所有酒店都是独立运营的，退款必须由他们自己负责。真是令人失望的经历。我不推荐住在这里。 （原文） Upon arrival, the woman working the front desk was very kind. I got to my room (after walking past several boarded up rooms that looked like they had been broken in to & saw what looked like blood stains on the beds through the windows). When I got to my door it was very hard to open, the handle was practically falling off from the outside. When I finally got it opened, it appeared it had been busted down previously, and was not secure at all. There was no microwave or refrigerator (as the photos online had shown), the room was dirty, mirror was broken, shower was falling apart. The photos looked nothing like they did online. I've stayed at La Quinta's before, and never had this experience. Within the hour I went back to the front desk advising them of these issues. The woman interrupted me saying "not all rooms have microwaves and fridges." I said, "well this one advertised it did. Beside that, I am staying here alone, as a small single woman & I don't feel safe - I can't stay here" especially considering the part of town this hotel is in - and I requested a refund. She refused to provide me a refund because I wasn't within the cancellation time frame. I advised her if it weren't for the issues and my safety, I wouldn't be asking for one. She then advised I could contact the third party line for a refund. I returned the key and found another hotel. I contacted the third party line who advised me all hotels are independently owned, and they have to provide the refund there. Really disappointing experience. I do not recommend staying here.

（由 Google 翻译）这家酒店看起来和照片上的样子完全不一样。照片上这家酒店看起来像个世外桃源，但实际上，这里简直就是个垃圾场。他们每晚都在走廊里来回走动炊具。停车场里有无家可归的人走来走去，看着路过的客人的车内。泳池看起来脏兮兮的，一点氯气味都没有。早上前台的工作人员态度非常粗鲁。我问他关于“免费早餐”的问题，他回答说：“我不知道，我只是在这里工作。” （原文） This hotel does not look like the pictures protray. The pictures make this hotel look like an oasis getaway, but in reality, this place is a dump. They have cookers walking up and down the halls ever ynight. There's homeless people walking the parking and looking inside guests' vehicles as they walk by. The pool looks very dirty and unclean. There's no chlorine smell from the pool. The morning front desk person is absolutely rude. I was asking him a question regarding the "free breakfast" and he replied to me, "I don't know, I just work here."

（由 Google 翻译）这些年来，我住过很多家La Quintas酒店，体验都不错。它们从来都不是豪华酒店，但确实有些走下坡路了。这次的住宿体验不太好……房间里有霉味，卫生纸湿了又干，大部分灯泡要么掉了要么烧坏了，空调制冷效果也不好。除此之外，酒店里有床可以睡觉，有自来水，周围也很安静。以后我可能不会再选择住那里了。 （原文） I have stayed in many La Quintas over the years and have had good past experiences. They were never fancy but have definitely gone downhill a bit.This stay was not great... Room smelled musty, toilet paper had been wet and subsequently dried, most of the light bulbs were missing or blown and ac did not cool well. Otherwise, there was a bed to sleep in, running water, neighborhood was quiet. I probably won't choose to stay there again in the future.

（由 Google 翻译）糟透了。草坪和停车场到处都是垃圾。我房间的浴室门上都有洞，像是被人打穿了一样。周围的墙壁大部分都是洞。泳池区到处都是红蚂蚁，咬人的赤脚。其他房间都用木板封住，到处都贴着警示胶带。楼梯没有安全栏杆。千万别相信网上的照片。这里看起来像犯罪现场。一天都不建议住。 （原文） Terrible. Trash all over the grass and parking lot. My personal room has holes in bathroom door like someone punched through them. Most of the surrounding walls just have holes. Red ants all over the pool area, biting peoples bare feet. Other rooms are boarded up and caution tape everywhere. The stairs have no safety railings. Don't trust the online photo. It looks like a crime scene here. Would not recommend even for a day.

（由 Google 翻译）入住体验糟透了。门只有一把锁，几乎锁不上。早上9:30去吃早餐，除了够吃一个华夫饼之外什么都没有，没有果汁，没有咖啡，除了够吃一个华夫饼之外什么都没有。泳池和按摩浴缸超级脏，而且坏了。住了好几个晚上，房间都没打扫干净——服务员说是人手不够。总而言之，我觉得他们根本不在乎顾客满意度。 （原文） It was a horrible stay. Door could barely lock with only one lock. Went to breakfast at 9:30 am and there was nothing but enough for one waffle, no juice, no coffee, nothing else other than enough for one waffle. .Pool and jacuzzi super dirty and out of order. Never got room clean after staying multiple nights- attendant said because they were short staff. To resume, looked to me like they didn’t care at all of customer satisfaction one bit.

（由 Google 翻译）这个地方很脏，停车场里到处都是粗略的人。非常可怕的区域。房间很脏而且几乎没有打扫过。我们得到的第一个房间是吸烟室，浴室墙上有棕色手印。他们为无烟房收取了每晚 20 美元的额外费用，房间也很脏。不能赤脚走路，否则脚会黑。只有将门锁放在正确的位置时，门锁才会锁上。最好在天黑之前回到你的房间，否则你可能会被谋杀。 （原文） Place was dirty and full of sketchy people in the parking lot. Very scary area. Room was gross and barely cleaned. First room we got was a smoking room and had brown handprint on the bathroom wall. They charged us $20 a night extra for a non-smoking room, which was also dirty. Couldn't walk barefoot or my feet would be black. Door lock only locked if you put it in the right position. Better get to your room before nightfall or you'll probably get murdered.

（由 Google 翻译）绝对是我去过的最糟糕的地方。 甚至没有留下来。我承担了损失，睡在车里！ 房间很脏，地板上布满了碎片。我浴室的浴缸无法关闭，它只是运转...... 游泳池闻起来像军团病。 床上布满了头发和污垢，床单也没有更换。 除非我受雇加入破坏小组，以便城市不可避免地关闭它，否则我永远不会回来。地方需要受到谴责。 （原文） Absolutely the worst place I've ever went to. Didnt even stay. I took the loss and slept in my car! Rooms were dirty, floors where covered in debris. The tub in my bathroom couldn't be turned off, it just ran... The pool smelled like legionaries disease. The beds were covered in hair and filth, sheets hadn't been changed. Will never return unless I get hired onto the destruction crew for when the city inevitably shuts it down. Place needs to be condemned.

（由 Google 翻译）绝对是我一生中最糟糕的酒店体验。到处都是蟑螂，房间脏得可怕，墙壁和门上都是粪便。一个随机的人问我们是否有毒品可卖，酒店里到处都有人闲逛，翻看垃圾，打扰客人。 整个酒店脏得令人作呕，到处都是垃圾。绝对糟糕的客户服务。我们被忽视了5-6次。没有像我们被告知的那样提供欧陆式早餐。我真的宁愿睡在贫民区中间的垃圾箱后面，然后再住在这家酒店。如果可以的话我会给它 0 星。绝对恶心，浪费时间和金钱。 （原文） Absolutely the worst hotel experience of my entire life. There were cockroaches everywhere, the rooms were horrendously dirty, literal feces on the walls and doors. A random guy asked us if we had any drugs to sell and there were people loitering all over the hotel looking through the trash and bothering guests. The entire property was disgustingly dirty and littered with trash everywhere. Absolutely horrible customer service. We were ignored 5-6 times. There was no continental breakfast like we were told they would have. I would literally rather sleep behind a dumpster in the middle of the ghetto then stay at this hotel again. I would give it 0 Stars if I could. Absolutely disgusting and waste of time and money.

（由 Google 翻译）蟑螂多，没有灯泡，浴室门裂了，关不上。浴缸上沾满了油漆和其他污渍。电视坏了，门上到处都是脏兮兮的手印。有人整晚没睡，在停车场附近走来走去。不会再住了。几乎不想再住一晚。 （原文） There were cockroaches, no light bulbs, the bathroom door was ripped apart and wouldn't shut. The tub was covered in paint and other stains. The TV didn't work, and the doors had dirt handprints all over them. There were people up all night walking around the parking lots. Will not stay again. Barely wanted to stay the night.

（由 Google 翻译）前台人员很友好，床也很好。警车整晚进进出出，到处都是蟑螂。我去卫生间，到时间去拿卫生纸……卫生纸里竟然有只蟑螂。墙上和桌子上都有蟑螂。墙上有洞，灯罩没装，门上的涂鸦没清理，床上用品也有洞，浴缸也没打扫。我就到此为止了。 （原文） Front desk person was nice, bed was very good. Police cars in/out all night, roaches everywhere. Went to the bathroom and grabbed the toilet paper when it was time... A roach in the toilet paper. Roaches on the walls and on the desks. Holes in the walls, no shades on the lamps, graffiti not cleaned up on the door, bedding had holes, tub wasn't cleaned. I'll just stop there.

（由 Google 翻译）房间和环境都很糟糕。我无论如何都无法接受要浴室门，又被告知没有电视和吹风机。马桶是可移动的😬，下面还有黑色物质往外冒，浴帘和窗帘都勉强贴在墙上。房间里的气味难闻极了。🤢浴室的门装得比实际大4英寸，而保安还带着枪，还说我们住的街区不安全，这让我非常不安。房间里还有别人的行李，而且明明知道他们有钥匙…… （原文） The conditions in both rooms and circumstances were deplorable. I don’t believe that having to ask for a bathroom door, nor being told there would be a TV and a hairdryer that were unavailable are acceptable under any circumstances. The toilet was movable,😬 and had black matter coming out from underneath, the shower curtain was barely attached to the wall as well as the curtains, The odor in the room was terrible. 🤢 Having a door installed on the bathroom that was 4 inches too big by a security guard who was packing a gun and told me we were not in a safe neighborhood was extremely disturbing. As was having someone else’s bags in the room and knowing they had a key..

（由 Google 翻译）千万别想住这里！！！ 所有门框都被撬坏了。窗户裂了，纱窗也掉了一部分。房间大门关不严。浴室门上有一个一平方英尺（约1平方米）的洞，而且已经裂了。马桶里有黑色污垢。房间里弥漫着普通香烟和大麻烟味。 由于前台工作人员的缘故，我给这家汽车旅馆打一星。当我告诉他们我不能住的时候，他们非常友好和理解。他们好心地给我退款，并让我知道他们理解我不想住在这个房间里。 （原文） DO NOT EVEN THINK ABOUT STAYING HERE!!! Every door jamb has been broken into. Window cracked and screen is partially off. Room main door doesn't completely close. Bathroom door had a one square foot hole in it and was cracked. Black scuz in the toilet. Room reeked of regular and pot smoke. I will give this motel one star due to front desk staff. They were very kind and understanding when I let them know I would not be able to stay. They kindly gave me a refund and let me know they understood that I didn't want to stay in the room.

（由 Google 翻译）我们的住宿体验总体来说很愉快，但也有一些地方可以改进。电视遥控器上的一些按钮坏了，很难换台。电视有时会卡住。早餐每天都一样，但还不错。后门几乎无法用房卡开。后来我们发现，不知何故，后门的锁装置完全失灵了，人们只需打开门就能自由进出。最后，没有清理的狗屎有点恶心，很不专业。我理解主人有责任清理自己狗的屎（我完全同意这一点，因为这次旅行我确实带了狗），但是留在场地上的狗屎需要由酒店负责处理。这会给以后养狗的客人带来巨大的寄生虫风险，而且对其他人来说，它看起来又难看又难闻。话虽如此，这里的服务还是非常棒的！就像我说的，早餐很棒，这里的员工非常友好（除了那个送早餐的女士，我跟她道了声早安，她几乎对我皱起了眉头），房间也非常漂亮！淋浴间很大，热水充足，床很舒服，空调也运行良好！我肯定会再住这里，但我不会带我的狗来，因为我不想让它有生病的风险，而且我每晚都会把房间锁好。 （原文） Our stay was pleasant for the most part, however there were a couple things that could have been better. Some of the buttons on our remote to the TV didn't work, making it difficult to change the channels. The TV itself would become frozen at times. The breakfast was the same every morning but it wasnt a bad breakfast. The backdoor hardly worked with our key cards. We found out later that for some reason the back door locking mechanism just completely stopped working and people were able to come in freely by simply opening the door. Lastly, the unpicked up dog poop was a bit disgusting and unprofessional. I understand its the responsibility of the owner to pick up their own dogs poop, (I fully acknowledge this as I did have my own dog on this trip) however the poop that is left on the grounds need to be taken care of by the establishment. It poses a huge parasitic risk to future residents with dogs and it is quite unsightly and smelly to others. That being said, the service here was phenomenal! Like I said, the breakfast was good, the staff here was very friendly (aside from the woman putting out breakfast, I told her goodmorning and she practically scowled at me) and the rooms were very lovely! Nice big shower with hot running water, very comfortable bed and the AC runs exceptionally well! I would definitely stay here again however I would not bring my dog as I don't want the risk of her possibly getting sick and I would be sure to dead bolt my room every night.

（由 Google 翻译）我们非常喜欢这里，服务很棒，按摩浴缸也很舒服。每天的早餐都很美味，我的朋友特别喜欢你们的健身区。前台的查克带着他的臭鼬玩偶，非常可爱，孩子们都很喜欢。床又大又舒服，总之，满分10分！非常感谢！ （原文） We loved it, great service enjoyed your jacuzzi. The breakfast was good everyday, my friend she loved your workout area. Chuck was pretty cool at the front desk with his stuffed animal the skunk. His tricks expressed the kids. Bed nice and big over all a 10. We thank you

（由 Google 翻译）工作人员非常热情周到，绝对五星好评。 房间很干净，但需要稍微翻新一下，尤其是浴室门，嗯，很难称之为真正的门，感觉隐私性不足。房间内的主锁坏了。床垫和枕头需要更换，非常不舒服。我的房间是大床，我应该睡在床的中间，否则会滑下来。 （原文） Stuff is very kind,thats 5 stars for sure. Room was clean,but would help a little renewing,especially bathroom door,well it is hard to call real door ,dont feel privacy. Main lock inside of room didnt work. Mattress and pillows need to be changed,super uncomfortable. In my room was queen size beds,and i should stay in the middle of the bed,otherwise you sliding down.

（由 Google 翻译）我睡过的最差的床。硬得跟地板一样。浴室需要保养。床单脱落，水渍严重，其中一扇门我不得不强行打开。房间总体来说还算干净。不推荐，以后也不会再住这里了。 （原文） Worst bed I have slept on. Hard as the floor. Bathroom needed upkeep. Flaked pain, water damage and one of the doors I had to force open. Room is general was clean. Would not recommend and will not stay there again.

（由 Google 翻译）我最近入住凤凰城钱德勒温德姆拉昆塔套房酒店 (La Quinta Inn & Suites by Wyndham Phoenix Chandler)，体验远低于预期。从抵达的那一刻起，我就遇到了诸多问题，严重影响了我的舒适和安全： - 酒店入口的门禁卡坏了，任何人都可以随意进入，无需安保人员。 - 房间里只有两张双人床，而不是两张大号床，我只能睡在折叠床上，舒适度还不如睡在地板上。 - 房间本身非常脏乱，弥漫着浓重的烟味，浴室门竟然是可折叠的衣柜式门，既没有隐私也没有锁。 - 免费早餐早上7:30就被吃光了。 由于这些糟糕的情况，我提前4天退房。现在已经是五天前了，但当我回想起我付的钱和实际得到的服务相比时，我的失望之情与日俱增。我将联系温德姆集团总部要求赔偿。 我强烈不推荐任何想要获得安全、干净、舒适体验的人入住这家酒店。 （原文） I recently stayed at La Quinta Inn & Suites by Wyndham Phoenix Chandler and my experience was far below expectations. From the moment I arrived, I encountered multiple issues that directly impacted my comfort and safety: - The keycard entrance to the building was broken, meaning anyone could walk in without security. - The room had double beds, not two queens, which forced me to sleep on a roll-away cot that was less comfortable than the floor. - The room itself was filthy, smelled strongly of stale smoke, and had foldable closet-style doors as bathroom doors, offering no privacy or locks. - The complimentary breakfast was already picked over a by 7:30 AM. Due to these conditions, I checked out 4 days early. That was five days ago, and the frustration has only grown as I reflect on what I paid for versus what I actually received. I will be reaching out to Wyndham corporate for compensation. I cannot recommend staying here to anyone expecting a safe, clean, and comfortable experience.

（由 Google 翻译）这是我很久以来住过的最好的酒店。员工服务非常棒！房间宽敞舒适。酒店非常干净，而且地理位置优越，非常安全。 （原文） This was the best hotel stay I've had in a long time. The staff was incredible! The room was very spacious and comfy. The hotel was very clean and the area was centralized and very safe.

（由 Google 翻译）我必须说，这家汽车旅馆的住宿体验是我在凤凰城50年来住过最糟糕的。我的猫得了癌症，我们为了它治疗住在这里。第一个房间的淋浴喷头掉了，打不开，水槽的水声大得刺耳。所以我们换到了第二个房间，结果这个房间的冰箱坏了，我要求换一个。维修工拿来一个，结果在把旧冰箱搬走的时候，在地板上留下了一滩黑色的黏糊糊的东西。他说他十分钟后就下班，而且没有抹布，所以我只好自己清理干净，并告诉了前台的女士。她说他们会给我减免一些费用，结果并没有。接下来的问题是，我们把猫接回来之后，一个打扫走廊的女士不停地用吸尘器猛撞墙壁，把我的猫吓坏了。我提到了这件事，结果他们根本不理我。我绝对不会推荐任何人入住这家汽车旅馆。它非常脏乱，而且他们根本不关心住客。我还告诉我的兽医，让他把这家旅馆从宠物旅馆名单中移除。 （原文） I just got to say that the stay at this motel was the worst experience that I have ahd in 50 years of staying at motels in Phoenix. My cat has cancer and we stayed their during his treatments. First room the Handel fell off in the shower and would not turn on and the sink was so load that it was ear piercing. So we got anchor room and in this room the fridge was broken so I asked for a replacement and the Maintenance worker brought one in and as he was taking the other out itleft a black gooie mess on the floor.the guy said the he was off in ten minutes and didn't have a rag ro clean the mess so I was the one who cleaned it up and told the lady at the front desk that said that they would take some money off my bill.well they didnt.the next issue was After we brought our cat back, the lady that was cleaning the hallway, kept ramming the vacuum into the wall and freaking my cat out.I mentioned something about this incident and was basically given the cold shoulder . I definitely would not recommend anybody to stay at this motel.It does not clean and they do not care about the people staying there. I also told my. Vet to take them off of their list for people to take their animals too.

（由 Google 翻译）很棒的酒店！ 在凤凰城停留一晚，为了方便入住这里。发现街对面有个警察分局。太棒了！Matt's Big Breakfast 就在两个街区外，步行即可轻松抵达。 路边设有斜坡入口，方便携带行李进出。 与五位不同的工作人员进行了互动，并得到了他们的帮助（包括通过电话联系前台）。每个人都很专业、友好，而且非常友善。我会再次入住这里，因为这里的工作人员都非常好。 我10/10会再次入住这里。 （原文） Nice hotel! Stopped overnight in Phoenix and stayed here for convenience. Discovered there is a police substation across the street. Nice! And Matt's Big Breakfast is two blocks away within easy walking distance. Ramped curbside entry made it super easy to get in and out with rolling luggage. Had interactions and got help from five different staff (including on the phone with front desk). Everyone was professional, friendly, and really nice. I'd stay here again just because the staff were so nice. 10/10 would stay here again.

（由 Google 翻译）我住在这里遇到的几个问题是，要么得另找地方停车，要么像查克一样被困……这里根本没有停车位。房间很漂亮，超级干净，甚至还有迷你冰箱。 房间的价格根本不值这个价，景色和人行道上躺着的无家可归的人都值这个价……我不是凤凰城人，但那地方真的很碍眼。希望下次来的时候，体验会更好。 （原文） A couple of issues I had staying here was that you either have to pay for parking somewhere else or you’re stuck like Chuck… They do not have any parking here at all. The room was nice and super clean and they even have mini fridges. The price of the room was not worth the view nor the fact that there were homeless people just laid out on the sidewalk… I’m not from Phoenix, but it was a real eyesore. Hopefully next time I visit, the experience will be better.

（由 Google 翻译）我决定住在这里主要是因为它的地理位置——靠近餐厅、啤酒厂和酒吧。所有地方都很容易步行，只是在白天的高温下可能不太方便！好在出租车和拼车都很方便。 酒店本身很棒——舒适、干净、维护良好。我没有给它五星好评，只是因为停车费超级贵。除此之外，没什么可抱怨的。 如果你正在寻找方便且易于前往当地景点的酒店，这里绝对是你的不二之选。 （原文） I decided to stay here mainly because of its location—close to restaurants, breweries, and bars. Everything is easily walkable, just maybe not during the heat of the day! Fortunately, taxis and rideshares are readily available. The hotel itself was great—comfortable, clean, and well-kept. I didn’t give it five stars only because the parking was super, super expensive. Other than that, no complaints. If you’re looking for convenience and easy access to the local scene, this is definitely the place to stay.

（由 Google 翻译）艾伦让我们的入住体验愉快快捷。地理位置优越，步行即可到达切斯球场。强制性代客泊车服务，就每晚42美元的价格而言，非常不错。接送客人也很方便。免费早餐是我吃过的最好的酒店早餐之一，房间干净舒适。一定会再次入住！ （原文） Alan made our check in experience pleasant and quick. The location is great - walking distance to Chase Field. The mandatory valet was a good service for the price - $42/night. Easy drop off and retrieval. The complementary breakfast was one of the better hotel breakfasts I’ve had and the room was clean and comfortable. Definitely staying here again!

（由 Google 翻译）地理位置很棒，我去凤凰城听了一场音乐会，步行8分钟就到了。附近也有一些很棒的餐厅。 一开始我对房间里没有瓶装水感到有点惊讶，尤其是在凤凰城。虽然水在前台有，但问题不大。 房间很棒。床很软，房间很宽敞。 唯一的缺点是这家酒店没有商务中心。我需要打印一些东西，可以用的方法是把我的文件通过电子邮件发送给前台工作人员，他们可以打印出来。如果你的文件包含任何敏感信息，这可能会有问题。幸运的是，我的文件没有，而且他们提供了我需要的一切。 我会再住这里的。 （原文） Location wise it’s great, I went to Phoenix for a concert and it was a quick straight 8min walk. Some real good restaurants in the area too. I was a bit surprised at first of the no water bottles in the room, especially in Phoenix. While they were at the desk, so not much of an issue. Room wise was great. Bed was soft and room spacious. The one downside is that there is no business centre in this hotel. I had to print something off and the method available was to email my document to the front desk employee and they could print it off, which if your document contains any sensitive info, might be an issue. Luckily mine didn’t and they provided everything I needed. I would stay here again

（由 Google 翻译）这是一家不错的汉普顿套房酒店。虽然楼龄稍长，但房间装修得不错。我住的是特大床套房，还带了Peloton健身器，总体来说住得很舒服——不过房间里确实有点异味。我还遇到了一笔350美元的账单差额，最终在两天时间里，我多次致电前台才得以解决。尽管遇到了一些小问题，但总的来说，我还是觉得这家酒店总体来说不错。 （原文） This is a solid Hampton Inn & Suites. The building is a bit older, but the rooms appear to have been nicely renovated. I stayed in a king suite with a Peloton, and it was a comfortable stay overall — though the room did have a bit of a funky smell. I also experienced a $350 billing discrepancy, which was eventually resolved after two days and a few calls to the front desk. Despite that hiccup, I’d still rate this a good stay overall.

（由 Google 翻译）我是Refine的商务旅客，第一次来凤凰城参加SemiconWest商务会议。我本来没抱太大期望，也没指望住在这里。我通常住四星及以上的酒店，但酒店房间都订满了。 优点： - 一进大堂，空调的冷气就比迈克·泰森的冷气还要猛烈。 - 地理位置优越，靠近商业中心和当地人常去的艺术区夜生活区。去罗斯福附近的Ghost Donkey酒吧喝一杯Mezcado Sour吧。以后再感谢我吧。 最后，也是我花时间写这篇文章的原因，是汉普顿的员工。我遇到的每个人都很棒。CC和Monica负责早班和晚班的接待。这些可爱的女士们的专业精神和超越自我的奉献精神在酒店业是无与伦比的。 （原文） Refine Business traveler, first time in PHX for a business conference SemiconWest. I wasn’t expecting much or looking forward to staying here. Normally I stay in 4 star and up hotels but everything was sold out. Pros: -AC hits you harder than Mike Tyson as you enter the lobby. -Location central to business centers and the art district night life where the locals go. Check out Ghost Donkey off Roosevelt and order a Mezcado Sour. You can thank me later. Lastly and why I am taking time to write this is Hamptons staff. Everyone I interacted with was great. CC and Monica who work the morning and night shift receptionist. These lovely ladies professionalism and dedication to go above and beyond is unmatched in the hospitality industry.

（由 Google 翻译）房间干净、宽敞、设施新潮。床和枕头都很舒服！酒店也很干净。健身房的器材不错，但有几台机器运转不正常（无法记录运动距离或调节阻力）。如果能及时维护一下就更好了。住了两晚，但第一晚之后就没人打扫房间了，所以没咖啡喝。第二天早上免费早餐也没有咖啡，理由是“由于不可预见的情况”。怎么能不提供咖啡呢？！ （原文） Room was clean, spacious, up-to-date. Bed & pillows were great! Hotel is clean, too. Fitness room has good equipment but several machines weren't working correctly (didn't track your distance or adjust to more resistance). A little timely maintenance would make this much better. Spent two nights, but no one serviced room after 1st night, so no coffee and on second morning the free breakfast didn't have coffee either "due to unforeseen circumstances." How can you not make coffee?!

（由 Google 翻译）我因为工作只住了一晚。房间干净漂亮。床很舒服，有多个枕头可供选择。淋浴间有点小，对我的体型来说不是问题，但如果你是体型较大的人，如果你担心的话，可能需要检查一下淋浴间的尺寸。水槽在浴室外面，这应该是所有酒店的标准配置。我看了一眼健身房，虽然什么也没用，但里面也很干净漂亮。早餐不错，我吃得很饱，而且选择也很多。我想说唯一的缺点是你可以很清楚地听到走廊里的噪音，当凌晨 1:30 有人的狗开始叫的时候，情况就不太好了。狗叫持续了几分钟，然后就停了。除此之外，我的小小停留还算顺利。 （原文） I stayed only a night for work. The room was clean and nice. Bed felt comfortable with multiple pillow options. The shower is a tad small, not a problem for my size but if you're a larger person you may want to check the shower size if it's a concern to you. The sink is outside the bathroom, which should be a standard feature everywhere. I peaked into the gym for a sec, I didn't use anything but it's also very clean and nice. The breakfast was good, I got plenty to eat and there are a bunch of options. I would say the only down side was you can hear hallway noise fairly well, which didn't work out too great when someone's dog started to bark at 1:30 AM. It went on for a few minutes and then stopped. Other than that, my little stop in went well.

（由 Google 翻译）酒店位置极佳，位于环境优美的街区，靠近亚利桑那心律研究所。我丈夫需要安装心脏起搏器，这家酒店完全符合我们的需求。酒店位置便利，房间宽敞舒适，床铺柔软，枕头选择多样，前台服务热情周到。而且，包含的热早餐也十分美味😋。酒店附近还有几家餐厅，步行即可到达。我们以后还需要回来做其他手术，到时候一定会再次入住这家酒店！ （原文） Very good location in a nice neighborhood, near the Heart Rhythm Institute of Arizona. My husband had to have a pacemaker and this hotel definitely fit the bill. Close by with wonderful rooms, roomy, beds were so comfy with choice of pillows, customer service at the desk was awesome and caring. And the included hot breakfast was delicious 😋. And a few restaurants within walking distance. We will need to come back for another procedure and will definitely stay here again!

（由 Google 翻译）我出差在这里住了一周，非常享受这次经历。 我的第一印象是客户服务非常好。Shawn帮我办理了入住，确保我所需的一切都得到了满足。在整个入住期间，Elizabeth 也确保我们度过了愉快的夜晚。 即使很晚了，她也总是面带微笑，乐于帮助我们解决任何问题。很多次，她还在我们结束一天的忙碌工作后迎接我们。 酒店房间非常干净宽敞。我喜欢有开放的空间，可以在房间里做室内健身或瑜伽。唯一的缺点是，如果你喜欢看电视，床不能放在电视机前面，我觉得很奇怪。不过我猜是因为电视机是设计用来在沙发上看的。 他们有一个很棒的健身中心，里面有很多器械可以用，从哑铃、划船机、动感单车等等。唯一的缺点是引体向上的单杆离屋顶太近了。我没注意，第一次做引体向上时，头撞到了屋顶上。而且没有配套的壶铃重量。 早餐总是备好，无论人多，都无需等待。 每天晚上都去泳池边玩，感觉很安静。唯一的小抱怨是热水浴缸里的喷头坏了。不过泳池一直很干净，不会在皮肤上留下强烈的化学气味！ 我也很喜欢他们提供毛巾，这样就不用从房间里拿毛巾了。 这地方太棒了！我一定会再来住的。 （原文） I stayed here for a week for a work trip and I enjoyed my experience. My first impression was customer service is really good. Shawn checked me in and made sure anything I needed I got. Though throughout my stay Elizabeth really made sure our evenings were enjoyable. Even though it was late she was always smiling and willing to help us in whatever we needed. Also many times greeted us walking in from a long day of work. Hotel room was pretty clean and spacious. I liked that I had open space I could do a room workout or yoga in the room. Only negative is if you are a tv person the bed does not line up in front of the tv which I thought was weird. Though I assume it’s because it’s meant to be watched for on the couch. They have an awesome fitness center with lots of things to use from dumbbells, row machine, cycle machine, etc. Only negative is the pull up bar is to close to roof. I didn’t pay attention and my first pull up I smacked my head on the roof. Also don’t have matching weights for kettlebells. Breakfast was always stocked never had to wait for anything regardless how many people was there. Hung out at the pool every night and it was peaceful. Only complaint was jets didn’t work in hot tub. But the pool was always clean and didn’t leave a strong chemical feel on your skin! I also like they had towels there so didn’t have to bring from the room. This place is great! I would definitely stay here again.

（由 Google 翻译）客房服务人员没敲门就直接拿着钥匙进了房间。水槽裂了。淋浴热水要开三分钟才能来。真是浪费资源。他们要收停车费，而两个街区外的其他酒店却不用。床快要换了，而且噪音很大，还会吱吱作响。这不符合希尔顿的标准，我不会住在这里，也不会推荐你住在这里，除非你预计会失望。 （原文） Housekeeping just walked into the room using their key without knocking. Sink was cracked. Shower hot water doesn't arrive until you run the water for 3 minutes. Talk about wasting resources. They charge for parking when other hotels 2 blocks away don't. The bed is on the verge of needing replaced and is very noisy and squeaks. This is not up to Hilton standards and I wouldn't stay here or recommend staying here unless you expect to be disappointed.

（由 Google 翻译）我最喜欢的住处。在凤凰城住了50年后，我们搬到了普雷斯科特。我需要找一个交通便利、干净舒适、位置优越的住处，方便我回家探亲。我来过这里很多次，这家酒店总是干净整洁，运营高效。酒店提供免费早餐，而且菜单每天都会更新。我最长的一次住宿是四五天，作为希尔顿荣誉会员，我享受到了优质的服务。前台经理肖恩总是热情好客，衣着得体，知识渊博，而且非常友好。整个酒店都保持着整洁干净，这一点非常重要。房间宽敞，可以容纳任何团体。如有需要，酒店还提供会议室。我强烈推荐这家酒店。这是我在凤凰城的首选住处。步行即可到达全食超市、Trader Joe's、McIntosh餐厅、集装箱商店、Frys超市、壳牌加油站、邮局和其他商店。酒店附近还有Pizzeria Blanco披萨店。所有这些距离酒店都只有两个街区，所以您可以步行前往。 （原文） My favorite place to stay. After living in Phoenix for 50 years we moved to Prescott. I needed to find a place that was convenient, clean, comfortable and centrally located to stay when I came to visit my family. I have been here many times and this hotel is always clean And operated efficiently. There is a free breakfast and they vary the menu every day. My longest stay was four or five days and as a hilton honors member I received excellent service. The Front Desk manager Shawn is always hospitable, nicely dressed, knowledgeable, and friendly. The entire hotel is kept very neat and clean and that is so important. The rooms are spacious and Can accommodate any group. There is a conference room if needed. I can’t recommend this place more highly . It is my go to place to stay in Phoenix. Within walking distance are Whole Foods Trader Joe’s, McIntosh restaurant,container store, Frys supermarket, shell gas station, Post Office and other shops. Pizzeria Blanco is also there. All of this is located just two blocks from the hotel so you can walk there.

（由 Google 翻译）住宿体验很棒，地理位置优越。免费早餐美味可口。 与员工的互动非常愉快！ （原文） Great stay, loved the location. Nice/delicious free breakfast. All encounter with staff were all pleasant!

（由 Google 翻译）这家酒店非常简陋，而且有点破旧。房间干净，看起来也挺安全。地理位置很方便。房间大小合适，也挺干净，但是空调和电视的遥控器都坏了。晚上办理入住的时候感觉很愉快，前台接待员很友善也很乐于助人。第二天早上我跟前台说空调和电视遥控器坏了，她几乎没理我，也没笑，不过我后来回去的时候遥控器都又能用了。免费早餐简直就是个笑话。 如果你在找一家经济型酒店，没什么花哨的设施，那这家还不错。我很惊讶它居然是四星级的，但我只能给它三星。 （原文） This hotel is very basic but kind of run down. It was clean and seemed safe. The location was convenient. The room was a good size and clean but the remote for the AC and tv did not work. My evening check is was pleasant, the desk person was nice and helpful. The next morning when I told the desk that my AC remote and TV remote did not work, she barely acknowledged me and certainly did not smile, however both were working when I returned later. The free breakfast is kind of a joke. If you are looking for a budget hotel with no frills, this is the place. I am surprised that it got 4 stars but I am giving it 3 stars.

（由 Google 翻译）我们住了一晚。空调根本不制冷，所以不得不换房间。房间感觉很暗，就像有人去那里玩一样。如果我有孩子，我不会带家人来这里。我们尽可能早地离开了，甚至都没在那里洗澡。那里的工作人员很友好，答应了我们换房间的要求。所以我很感激。但是整个酒店外面都震耳欲聋的音乐。一点也不安静。从酒店到停车场不太方便，你必须绕到正门。而且停车场是开放的，看起来不太安全。我绝对不会重新预订这家酒店。多付点钱去别的地方吧。早上6点，大厅里有一些奇怪的人进出停车场。这个地方太糟糕了。 （原文） We stayed one night. Had to change rooms because the ac wasn’t cooling at all. The rooms felt dark and like people go there to use. I wouldn’t bring my family here if I had kids. We left as early as possible and didn’t even shower there. The people how work there were nice and accommodated our request to move rooms. So I was grateful for that. But there loud blaring music outside the whole place. Not peaceful at all. The parking lot was not accessible easily from the hotel, you have to go all the way around to the front entrance. It’s also open and doesn’t seem too secure. I definitely would not rebook this place. Pay a little more and go somewhere else. 6 am there were odd people just handing out in the lobby going in and out from the parking lot. This place is not it.

（由 Google 翻译）地理位置优越，房间也很棒。 扣掉一颗星是因为部分信息没有更新。 我和妻子原本以为这家酒店更适合情侣入住，但他们似乎正在向家庭酒店转型。 还不错，只是不太适合我们。 （原文） Great location. Love the rooms. Only took off a star because some of their information wasn’t updated. My wife and I came expecting more of a couples hotel, but they are pushing towards a more family oriented environment. Not bad, just not for us.

（由 Google 翻译）我在克拉伦登酒店的住宿体验很一般。虽然我很喜欢酒店的硬木地板，但整体感觉有些陈旧，油漆剥落，到处都有磨损的痕迹。淋浴间和浴缸维护得不太好，有一些明显的霉菌，墙上挂着一个没有泵头的护发素瓶，上面还缠着之前客人的头发。毛巾上有一些污渍，床也离地面很近。 房间布局很特别，有两张大床和一个独立的起居区，里面有电视、台灯和沙发，布置得比较别扭。电视功能也不太好。在我入住期间，酒店似乎基本无人值守或空无一人，这加剧了我的孤独感。 停车场位于酒店后方，只有一个入口，搬运行李不方便。虽然入住体验还算愉快，但如果酒店能够进行翻新和改进维护，那就更好了。 （原文） My stay at The Clarendon Hotel was average. While I appreciated the hardwood floors, the property overall felt outdated, with chipping paint and signs of wear throughout. The shower and tub were not well-maintained, with some visible mold and a wall-mounted conditioner bottle without a pump with leftover hair from previous guests winded around it. Towels had minor stains, and the beds were quite low to the floor. The room layout was unusual, with two queen beds and a separate living area that included a TV, lamp, and couch, which felt awkwardly arranged. The television did not function optimally. The hotel also seemed largely unstaffed or empty during my stay, which contributed to a sense of isolation. Parking is located at the rear of the property, and with only one entrance, it was inconvenient to transport luggage. While the stay was not unpleasant, the hotel would benefit from updates and improved maintenance.

（由 Google 翻译）酒店位置极佳。泳池和水疗中心就在酒店中心，非常方便。晚上景色很美，但早上在房间里也能听到音乐。需要注意的是，泳池没有加热。我们的房间虽然不是一尘不染，但我们仍然很喜欢。真是个好地方。 （原文） Un hôtel très bien situé. Un accès piscine et spa en plein centre du complexe. C’est très beau en soirée, mais on entend la musique le matin de notre chambre. Sachez que la piscine n’est pas chauffée. Notre chambre n’était pas super propre non plus, mais on a adoré quand même. Bel endroit

（由 Google 翻译）这家酒店还不错。不算破旧，而且虽然是老建筑，但他们努力保持现代化的风格。酒店环境维护得很好，植被也很宜人。酒店位于凤凰城市中心。乘坐轻轨很方便，步行五分钟左右就能到Safeway超市。推荐去位于第七大道和奥斯本街东南角的Lix冰淇淋店尝尝，虽然不便宜，但你一定会喜欢他们自制的品质和口味。附近街区很适合散步。 （原文） It's an OK hotel. Not a dive and they try to keep it contemporary for a retro building. Grounds are kept really nicely and the vegetation is pleasant. Center of the city of Phoenix. Light rail is reasonable to get to, Safeway is a pleasant walk of maybe 5 min. Try the Lix ice cream counter, SE corner 7th Ave and Osborn, not cheap but you will fully appreciate the homemade quality and flavors . Nice neighborhood to stroll in.

（由 Google 翻译）泳池美极了。床很舒服，酒店还额外赠送一颗星，因为酒店会提供洗发水、沐浴露和护发素。不过，淡季的“早餐”不过是咖啡机、麦片和松饼而已。淋浴也有待改进——喷头出水不太顺畅，水龙头本身就是一个90年代风格的圆形旋钮，操作起来有点复杂。冷热水控制有点难，但总体来说还不错。 （原文） The pool is gorgeous. Beds were very comfortable, and an extra star is given because the hotel gives shampoo, body wash, AND conditioner to guests. However, the off-season "breakfast" is little more than a coffee machine, cereal, and muffins. The shower could also be nicer - the head did not give a nice stream of water and the faucet itself was a confusing, 90s-style radial dial to turn on. Difficult to control cool and hot water but overall fine.

（由 Google 翻译）1个抱怨：度假村正在施工，限制了其为客人提供的便利设施。施工期间度假村本身就不是度假村，为什么要向客人收取度假村费？ 现在我唯一的抱怨已经说完了，工作人员很棒，房间旁边有免费停车场，这点很不错。小屋非常漂亮宽敞，就像拥有自己的公寓，只是没有炉灶。主泳池建在了下面，小屋里有一个私人泳池也很不错。酒店不错，但目前还不是度假村。 （原文） 1 complaint: The resort is under construction that limits the amenities it can provide for its guest. NOT a resort during construction so why would you charge your guest the Resort Fee? Now that im done with the only complaint, the staff were great, free parking next to pur room which is nice. The Casita was very nice and roomy, almost like having your own apartment minus the stove. With the main pool down it was nice to have a personal pool just for the Casitas. Nice hotel but not a resort at this moment.

（由 Google 翻译）我们在斯科茨代尔广场度假村度过了一段难忘的时光，而最令我们难忘的是这里的员工，尤其是Dwayne和Meagan。他们的热情、周到和真诚的关怀提升了我们的整体体验。从我们抵达的那一刻起，他们就竭尽全力，让我们感受到宾至如归，倍感尊贵。 度假村本身散发着怀旧的魅力，经典的氛围既永恒又温馨。虽然房间略显陈旧，但酒店正在进行精心的翻新。外观古朴典雅，宛如别墅，庭院维护得也非常漂亮，宁静的喷泉、翠绿的庭院和宁静的游泳池点缀其中。 这是一个由这里的人定义的地方，感谢Dwayne和Meagan，我们一定会再来体验翻新带来的一切。 （原文） We had a truly memorable visit at the Scottsdale Plaza Resort, and what made it exceptional was the staff, especially Dwayne and Meagan. Their warmth, attentiveness, and genuine care elevated our entire experience. From the moment we arrived, they went above and beyond in every way, making us feel not just welcome, but valued. The resort itself has a nostalgic charm, with a classic ambiance that feels both timeless and inviting. While the rooms are a bit dated, the property is undergoing a thoughtful revamp. The exteriors have a quaint, almost villa-like feel, and the grounds are beautifully maintained, with tranquil fountains, green courtyards, and peaceful swimming pools tucked throughout. This is the kind of place that’s defined by its people and thanks to Dwayne and Meagan, we’ll definitely be back to experience what the renovations bring.

（由 Google 翻译）我们很喜欢这里，虽然有些设施有点老旧，但他们目前正在翻新。我们很喜欢这里的小屋，里面有按摩浴缸，我爱不释手，就连我丈夫偶尔也会泡一下。这里非常安静，这点很棒，而且我们可以带狗狗来，所以如果您喜欢这样的环境，我会毫不犹豫地预订房间，来这里过夜或周末度假。 （原文） We love this place somethings are a little outdated but they are currently in the process of updating the property we enjoy the casitas on the property they have Jacuzzi tubs which I can't get enough of and even my husband will get in one once in awhile. It is real quiet which is nice and we can bring our dog so if that sounds like an environment you would enjoy I wouldn't hesitate on booking a room for a night or weekend getaway.

（由 Google 翻译）这个地方没什么问题。住宿环境很棒，但我觉得房间布局不太合理，尤其考虑到这个价格。首先，他们只有两个泡沫塑料杯。希望这么贵的房间至少能提供几个玻璃杯/马克杯。其次，斯科茨代尔这么热的地方，房间里竟然没有风扇。虽然房间里的暖气/空调效果不错，但大多数炎热的地方通常都会提供风扇。最后，这只是我的个人意见，洗手池应该靠近马桶，而这个洗手间没有。洗漱区和马桶是连在一起的。然后你得走出那个区域才能用洗手池，而且洗手池和卧室之间没有隔开。 （原文） There is nothing wrong with the place. It is a great place to stay but I don’t feel like the layout of the room is well thought out especially for the price. Firstly, they just had two styrofoam cups. I would hope that for such an expensive room they’d at least provide some glasses/mugs. Next, for a hot place like Scottsdale there was no fan in the room. The heating/cooling worked well but most hot places usually provide some kind of fan as well. Finally, and this is just a personal opinion, the sink needs to be near the toilet seat, which this washroom did not have. The bathing area and toilet seat were together. Then you had to go out of that area to use the sink and there was no separation between the sink and the bedroom.

（由 Google 翻译）我和孩子们都很喜欢来这里。工作人员超级友好。我们每次都订两卧室别墅。房间足够宽敞，我和两个孩子住在一起，每个人都有自己的私人空间。而且它位于斯科茨代尔市中心，所以去哪儿都很方便。 （原文） Me and my kids love coming here. The staff is super nice. We always get the 2 bed villa. Its spacious enough for me and my 2 kids to stay and feel like we all have our own space. Its also in the middle of scottsdale so you're never really far from things.

（由 Google 翻译）我想先说明一下：我去的时候（2025年10月），度假村正在进行大规模的施工。随着施工的结束和餐厅等设施的开放，它一定会比我上次去的时候更好。我和妻子来这里庆祝结婚纪念日，我们非常享受这次旅行。前台的工作人员非常友好热情，我们遇到的其他人也都非常友好。我们住的是一栋两层的别墅，离马路很远，所以听不到任何噪音。空调制冷效果超棒！我们旅行时喜欢把空调开到最大，但这次的空调冷到我们都觉得有点太冷了。天气非常适合点外卖，然后在露台上享用。在夕阳西下、群山环绕的露台上用餐，感觉真是太棒了。床很舒服，能睡个懒觉真是太好了，哈哈。虽然我提到了施工，但并没有很大的噪音。只是因为度假村里没有餐厅，所以噪音对我们来说有点影响。值得庆幸的是，度假村的地理位置非常优越，几乎位于三个热门活动区域的中心位置。距离斯科茨代尔时尚广场购物中心和斯科茨代尔老城以北约3英里，距离基尔兰购物中心以南也差不多是这个距离，位于斯科茨代尔购物中心、托金斯蒂克赌场和盐河球场以西。我觉得我们找到了一个很棒的度假胜地，下次想来这里放松一下的时候可以再来……也许下次可以带上孩子们……也许吧。 （原文） I want to say upfront: when I was there (10/2025), the resort was undergoing a lot of construction. As construction wraps and the restaurants and things open, it'll be even better than my visit. My wife and I came here for our anniversary, and really enjoyed it. The staff at the front desk were very friendly and helpful. Others we crossed paths with were very welcoming, too. We stayed at a villa, which was two stories. It was far back from the road, so no road noise. The a/c was INSANE. We love to crank the a/c as cold as it can go when we travel, and it was almost too cold for us. The weather was perfect to order delivery and eat on the patio. Dinner out there while the sun sank below the mountains behind the resort was awesome. The bed was comfortable, and being able to sleep in for once was great, lol. Though I mentioned construction, there was no loud construction noise. It only affected us because there was no food at the resort. Thankfully, the location of the resort is almost perfectly centralized to three great active areas. About 3 miles north of Scottsdale Fashion Square Mall and Old Town Scottsdale, about the same distance south of Kierland Commons, and West of the Scottsdale Pavilions, Talking Stick Casino, and Salt River Fields. I think we found a great place to come back to when we are looking for a stay-cation... maybe with the kids next time... maybe.

（由 Google 翻译）这个地方以前肯定不错，但现在越来越差了。提前打电话订了一间大床房，被告知应该没问题。结果我到了，他们却没能安排。酒店乱糟糟的，到处都在施工。房间远达不到四星级标准。到了房间门口，发现门口放着空啤酒罐。 （原文） This place clearly used to be nice but has gone downhill. Called ahead to secure a king room. Was told it shouldn’t be a problem. I showed up and they weren’t able to accommodate. Hotel is a mess with construction everywhere. Room is way below 4 star standards. Showed up and there are emptybeer cans on our rooms doorstep.

（由 Google 翻译）马里奥太棒了！我不记得给我们办理入住的那位先生叫什么名字了，但他也很友善。我在网上续订房间的时候遇到了一些小问题，马里奥及时帮我解决了。真希望更多的人都能像他一样友善和乐于助人。我还很喜欢这里允许带狗入住。价格这么实惠，环境却非常安静干净。如果需要的话，我肯定还会再来。非常感谢！！！ （原文） Mario is awesome! I don’t remember what the name of the gentleman who checked us in was, but he also was very friendly. I had a hiccup with extending my room online and Mario helped get it fixed in a timely manner. I really wish more people were this friendly and helpful. I also love that they are dog friendly. For it being so budget friendly, it is very quiet and clean. Will definitely stay here again if needed. Thank you so much!!!

（由 Google 翻译）马里奥和玛丽安娜非常擅长同时处理多项任务，他们既能通过电话接待客人，也能在客人面前提供周到的服务。他们两位都非常耐心友善，客户服务一流。如果您有任何需要，他们都会非常细心周到，并会主动询问您是否一切顺利。我来这里是为了上学，住了两周。房间和图片上的一模一样，崭新干净，浴室也很漂亮，而且早上还提供免费咖啡。感谢马里奥和玛丽安娜的服务，我在这里住得很愉快。祝你们一切顺利！——詹姆斯 （原文） Mario and Mariana are excellent at multi-tasking and being able to accommodate guests on the phone and with guests in front of them. They are both two very patient nice people with great customer service if you need anything they are very attentive and always check in to make sure you are alright and everything is accordingly. I came here for school for two weeks and the rooms look just like the pictures brand new, clean, beautiful bathrooms and complimentary coffee in the morning. Thank you for your service Mario and Mariana and I enjoyed my stay have a great day - James

（由 Google 翻译）我给这家位于凤凰城的红屋顶酒店（Red Roof Plus）打了五星好评，因为它超出了我们的预期。抵达时，热情友好的员工 Mariana、Isabel Luis 和 Mario 迎接了我们。我年迈的母亲行动不便，半夜里遇到了一些问题。前台接待员 David 竭尽全力地满足了她的紧急需求。整个酒店一尘不染，床也很舒适。酒店旁边甚至还有一小块草坪，方便我的狗狗方便。酒店内设有自动取款机和自动售货机。总而言之，这是一次非常棒的体验，强烈推荐！😁 （原文） I gave this Red Roof Plus hotel in Phoenix a 5 star review as they have exceeded our expectations. Upon arrival we were welcomed by friendly staff Mariana ,Isabel Luis, and Mario. My elderly mother is disabled and an issue arose in the middle of night. The desk clerk David went above and beyond to accommodate her immediate need. The entire hotel is absolutely spotless and the beds were comfy. There is even a little grass area on the side of the hotel for my dog to relieve himself They have ATM and vending machines on site. Overall wonderful experience.highly recommend 😁

（由 Google 翻译）这家经济型汽车旅馆真的不错，员工热情友好，乐于助人。我们带着两只猫旅行，这里也欢迎它们入住。第二只猫需要额外支付15美元。如果能提供简单的早餐就更好了，不过附近有很多餐厅，步行或轮椅都能轻松到达，而且自动售货机里的零食价格比便利店还便宜。 （原文） Really nice for a budget motel and the staff were very welcoming and helpful. We were traveling with two cats and they were welcome here. There was a $15 fee for the second cat. A small breakfast would have been a nice touch but lots of food within walking distance/wheelchair distance and a vending machine that sells snacks for less than convenience store prices.

（由 Google 翻译）最糟糕的情况莫过于奔波了一整天，结果到了酒店前台却遇到态度恶劣、一副怨天尤人的样子。但天哪，马里奥可不一样！他热情又友善，办理入住也超级快。从他和其他客人的交流就能看出他卓越的客户服务。他真是太有同情心、太友好了。感谢你那天晚上还包容了我们这些醉汉。马里奥，你真是太棒了！ （原文） Nothing worse then traveling all day and you go to check into your room and the front desk attendant is rude and hating life but oh no, not Mario!! He was so welcoming and kind. Super fast check in. You can tell his amazing customer service by how other patrons and him talked to each other. Such compassion and friendliness. Thanks for putting up with our drunk selves storming in that evening too. You're the best Mario!

（由 Google 翻译）房间非常干净，床也很舒服，我太喜欢这里了！员工服务超棒，环境也很安静，我们睡了个好觉。这是城里最好的酒店！谢谢红屋顶酒店！ （原文） Room was so clean beds is so comfortable I Love It Here! Staff was amazing so quiet and we slept all through the night. The best hotel in town! Thank you Red Roof!

（由 Google 翻译）前台接待员迈克尔人很好，但我买了旅行保险，需要提前三天换酒店，他们却不肯退款，Expedia 也不行。我没订房间，我要去参加的葬礼在很远的吉尔伯特，我开了四个小时的车，结果还得为已经付过钱的房间再付一笔押金。既然不打算兑现保险，那提供保险还有什么意义？我对这家一星级酒店（如果真能算一星级的话）的怨气还没散去。不过前台接待员迈克尔尽力了，他知道我很生气，我只想赶紧回房间，测测血糖，好好休息一下。最后我终于进了房间，明天我会跟前台经理谈谈。 （原文） Front desk clerk Michael is amazing, but I had trip insurance and needed to change hotels 3 day in advance, they would not have it no issue a refund neither would Expedia . I didn't book the room, the funeral im going to is in Gilbert very far away, I drove 4 hrs and then had to pay a deposit on the room that had already been paid for, why offer insurance if you are not going to honor it, im not done with this 1 star hotel if that, but the desk clerk Michael was trying his best, he knew i was very upset, all I wanted to do was get to my room and check my sugar levels and relax, I finally got into my room, I will speak with Front desk manager tomorrow

（由 Google 翻译）酒店本身没什么不好——房间干净，设施也不错，只是装修风格感觉有点冷清，不太舒适。我的问题主要在于退房后的物流和客服。 我通过西南航空预付了房费，10月3日入住，5日退房。和往常一样，我把信用卡信息留了下来以备不时之需。10月6日我查看账户时，发现丽笙酒店（Radisson）收取了185.10美元的费用。 我打电话给前台，被告知由于我是通过第三方预订的，酒店会收到一张西南航空的虚拟卡来收取住宿费用，而不是我的个人卡。在这种情况下，他们误将费用直接转给了我，这意味着我实际上为同一次住宿支付了1.5倍的费用。前台向我保证这笔费用会退还。 一周过去了——什么也没发生。我再次打电话，被告知他们可以“查看退款”，但她不确定退款需要多长时间才能退回到我的卡上，但她会安排经理联系我。但始终没有人联系我。又过了一个半星期，退款仍然没有到账，现在我被告知他们也从虚拟卡上扣款了。他们再次承诺经理会联系我，但仍然没有回应。 更糟糕的是，当我打电话给西南航空寻求帮助时，他们的代表联系了酒店以澄清情况。据她说，他们像往常一样，在我预订时从虚拟卡上扣除了一半的住宿费用，但绝对没有再次从虚拟卡上扣除剩余的金额。她联系了酒店解释了发生了什么，但丽笙酒店并没有从虚拟卡上扣款并退款给我，而是再次从我的卡上扣款！谢天谢地，我有交易提醒，立即发现了这个问题。西南航空的代表说，酒店声称他们已经退还了重复收费，但我的银行没有看到“原始”或重复收费的待处理退款。 整个情况简直一团糟，缺乏沟通和问责，真是令人沮丧。每次我打电话，工作人员都让我感觉好像我根本不懂发生了什么，但实际上我已经付了两次房费。 我还会再住这里吗？不会——不是因为酒店本身，而是因为结算流程和后续跟进简直是一场噩梦。 （原文） I don’t have anything bad to say about the hotel itself — the rooms were clean and the property is fine, though the decor feels a bit cold rather than cozy. My issue is entirely with the logistics and customer service after checkout. I prepaid for my room through Southwest and checked in on October 3rd, checking out on the 5th. As usual, I left my credit card on file for incidentals. When I checked my account on October 6th, I noticed a charge of $185.10 from the Radisson. After calling the front desk, I was told that because I booked through a third party, the hotel receives a virtual card from Southwest to charge for the stay — not my personal card. In this case, they accidentally charged me directly, meaning I effectively paid 1.5 times for the same stay. I was assured the charge would be refunded. A week went by — nothing. I called again and was told they could “see the refund,” but she wasn't sure how long it would take to go back on my card, but she would have a manger reach out. No one ever did. Another week and a half later, still no refund, and now I was being told they had charged the virtual card as well. Again, I was promised a manager would reach out. Still nothing. To make matters worse, when I called Southwest for help, their rep contacted the hotel to clarify the situation. According to her they had charged the virtual card for half the stay when I booked (per usual), but definitely did not charge it again for the remaining balance. She contacted the hotel to explain what was happening and instead of the Radisson charging the virtual card and refunding me, the Radisson charged my card again! Thankfully, I have transaction alerts and caught it immediately. The Southwest rep said the hotel claimed they refunded the double charge, but my bank does not see a pending refund for the "original" or double charge. This whole situation has been a complete mess, and the lack of communication or accountability is incredibly frustrating. Every time I call, the staff makes it sound like I’m the one who doesn’t understand what’s going on, yet I'm the one who has now paid for the room twice. Would I stay here again? No — not because of the hotel itself, but because the billing process and follow-up have been a nightmare.

（由 Google 翻译）我选择这家酒店主要是因为它提供机场接送服务。酒店给我们带来了惊喜。它很干净，还有餐厅和酒吧。我们去程和回程都去了😀。房间干净、安静又宽敞。我特别喜欢它的大号浴巾。总而言之，我们对这家酒店非常满意，希望不久的将来还能再次入住。 （原文） I picked this hotel mainly because it had a shuttle to and from the airport . We were pleasantly surprised at the hotel. It was clean,had a restaurant and bar. We used them both going and coming back 😀. The room was clean, quiet and spacious. I really loved the full sized towels. All and all,we were very pleased with the hotel and would like to stay there again sometime in the near future.

（由 Google 翻译）天哪，我该从哪儿说起呢？我扣了押金。这完全没问题，我在其他酒店也扣过无数次，但不知何故，这家酒店扣了我的押金，但这笔钱却没有出现在账单上，而且我也没法取钱，因为押金被扣了或者被“冻结”了。但账单上却没有显示。长话短说，在这家酒店住得很糟糕，之后我就再也没拿回那笔押金了。 我不得不去前台重新办钥匙，在我住的四天里，差不多五六次。 我之前一直要求更换床单，但一直没收到。有一天，我请求了床单更换服务后回到房间，发现他们给我留了一条被子，而我两天来堆积的垃圾都还在那里，所以我把垃圾放在了走廊上。 然后我走到前台告诉他们我的房间仍然没有打扫，垃圾就放在那里，但被子看起来又旧又脏，我在任何酒店请求更换床单服务时都没有看到这种情况……毛巾一点儿也不找零，我不得不自己买一条新的。最终的结果是，在多次致电酒店和银行后，我的押金始终没有退回到我的账户，我最终关闭了我的 Chase 银行账户，因为他们说他们不会退还这笔钱，因为我的账单上没有这笔钱。这笔钱从来没有出现在我的账单上，有没有人听说过这件事，我看到它也不在我的账单上，但就在前台工作人员刷我的卡收取押金的那一刻，押金就从我的账户中扣除了。我根本看不到金额，也无法使用他从卡里扣的钱。然后，我离开酒店几天后吃的16美元早餐又被扣了钱。如果他们没用我的卡号来押金，他们怎么会知道我的卡号呢？拜托谁告诉我，这个地方肯定需要好好调查一下。 （原文） Oh boy, where do I even start? Took deposit. Which is completely fine and I’ve done 1 million times at other hotels, but for some reason, this one took my deposit off, but it doesn’t show up on your statement, but I couldn’t access the money as well because it was taken out or on ““ hold. But wouldn’t show up on my statement. Long story short I never got that deposit back after a horrible stay at this place. Had to go down to the front desk, too redo my key, literally five or six different times in the four days that I stayed . I had requested linen exchange my sheets changed out the entire time I was there and that never happened . I came into my room one day after requesting it and they had left me a quilt and all my garbage was still there that I had piled up throughout two days so I left it out in the hallway.. I then walked down to the front desk to tell them that my room is still not serviced, and my trash was just sitting there, but was left the quilt that looked used and dirty, which I’ve never seen in any hotel when I request linen service .. zero change out of towels, literally had to buy my own brand new one. The end result is I never did get my deposit credited back to my account after numerous calls to the hotel and to my bank I literally ended up closing my bank account with Chase because they said they wouldn’t refund it because it wasn’t on my statement. It never showed up on my statement, has anybody else ever heard of this and I could see that it wasn’t on my statement as well but literally the second he swiped my card at the front desk to take the deposit. It was taken out of my account. I could not even see the amount nor could I use that money that he took off the card. then I got a charge for my $16 breakfast that I had eaten days after leaving the hotel , but how did they have my card number if they didn’t use it for a deposit? Somebody please let me know this place needs to be looked into for sure.

（由 Google 翻译）跟街上另一家酒店相比，这家酒店真是太舒服了。泳池和热水浴缸区很棒！非常放松！入住很顺利，停车位也充足！（之前住过一家酒店，这是个大问题。）房间很干净。二​​楼的视野被屋顶上的设备挡住了，但我们并不介意。还会再来的。 （原文） This place was such a relief from a different hotel up the road. The pool and hot tub area was great! Very relaxing! Check in went smooth and PLENTY of parking! (A huge issue with a previous hotel.) Rooms were clean. View on 2nd floor was blocked by equipment on top of the roof but it didn't bother us. Would stay again.

（由 Google 翻译）首先，我被骗了，说不需要押金。我知道酒店会收取押金，但我的卡在一次这类交易中被盗了，所以我以后再也不用了。我是直接付款客户（公司住宿），所以一切都在酒店内部处理。入住时，同一个人告诉我需要提供信用卡，而五分钟前他还告诉我不需要。我有点不高兴，最后他决定免除押金。 这家酒店表面上看起来不错。泳池不错，房间看起来不错，大堂也很整洁，走廊也很干净，还有漂亮的艺术品。然而，我进房间后，往冰箱里放了点东西。那是一台所谓的“智能冰箱”，温度显示52华氏度（约10摄氏度），只是凉爽，不冷。而且酒店也没有微波炉，现在即使是最便宜的酒店也能找到微波炉。房间温度是舒适的68华氏度（约18摄氏度），我很感激。 然后我做了一件最近开始做的事情：我检查了房间的角落和家具底下，看看到底有多干净。（附图）浴缸/淋浴组合只有一个淋浴。打开水的时候，我以为水会从水龙头流出来，结果水却从淋浴喷头流出来，弄湿了浴室的墙壁和地板。关闭淋浴喷头的按钮卡住了，所以如果你想洗澡，就得用淋浴喷头往浴缸里放水。 床单和毛巾都很干净，但地板却脏得要命。如果你来这里，一定要带上自己的扫帚和簸箕。 （原文） First off, I was lied to about not needing a deposit. I understand hotels take deposits, but I've had my card stolen from one of these transactions, so I won't do it anymore. I am a direct bill customer (corporate lodging), so it's all handled internally. When I checked in, I was told I needed to provide a credit card by the same guy who told me five minutes earlier that I wouldn't need one. I got a little upset, and he decided to waive the deposit. The hotel is nice on the surface. The pool is nice, the rooms look good, the lobby is presentable, and the halls are clean with nice-looking artwork. However, after I got into my room, I put something in the refrigerator. It's a so-called "smart refrigerator" that read 52°, which is just cool, not cold. There was also no microwave, which you find in even the cheapest hotels these days. The room temperature was a comfortable 68°, which I appreciated. I then did something I've started doing recently: I checked the corners and under furniture to see how clean the room really was. (Pictures enclosed) The bathtub/shower combination is only a shower. When I turned the water on, I expected it to come out of the faucet, but it came out of the shower head, making the bathroom wall and floor wet. The button to turn the shower head off was jammed, so if you want to take a bath, you'll have to use the shower head to fill the tub. The linens and towels were clean, but the floor was disgusting. If you come here, bring your own broom and dustpan."

（由 Google 翻译）这家酒店本身距离机场很近，是个不错的选择。我之所以要写这篇评论，是因为前台接待员America给我留下了非常美好的印象。我们的预订出了点问题（是我们的错），但她非常热心友好地帮了我们很多忙。这正是我们遇到这种情况时所希望得到的体验。因为她的热情和专业，我以后还会选择这家酒店。 （原文） The hotel itself is a good solid option for near the airport. I was compelled to write a review to give my very positive experience with America, the front desk worker. There was a mistake with our reservation (our fault) and she was extremely helpful and kind. It was exactly the kind of experience you hope for in these situations. I would come back to this hotel because of her kindness and professionalism.

（由 Google 翻译）房间干净，距离机场几英里。夜间停车场有保安。酒店有一家不错的餐厅和一个提供欢乐时光的酒吧区。 他们提供自助早餐，但不是免费的。我记得停车要收费。 （原文） Clean rooms, few miles from the airport. Security is in the parking lot at nighttime. Has a nice restaurant and a Bar area with Happy Hour. They have a Breakfast Buffet but it is not free. I believe they charge for parking.

（由 Google 翻译）首先我要说的是，我很少留下评论。这些人真是太慷慨了。我们不应该得到这样的慷慨。这些善举让我妻子度过了一个愉快的一周。我们住过很多家凯悦酒店，因为它是我们最喜欢的品牌。 每次互动，我们都会得到一些东西。我们一下优步，他们就主动提出把行李送到房间（我们拒绝了，因为我们不想成为负担）。然后他们升级到了更好的房间。提供了葡萄酒。他们又一次要求我们把行李送到房间（我们觉得又把行李弄凹了，不好意思）。我们安顿好后，走出房间，他们又给了我们一些水。然后有人过来给了我们一个周年纪念礼包。 我不是那种会留下评论的人，但他们的热情好客是一流的。 （原文） I'll start by saying Its rare for me to leave a review. These guys have been so generous. We did not deserve this generosity. These acts of kindness made my wife’s week. We have been to many hyatt's since it is our fav brand. At every interaction we were given something. Bags to the room were offered once we stepped out of the uber (We declined we never wanna be a burden). Then being upgraded to a better room. Offered Wine. Asked again for bags to the room (We felt bad denting again). Once we were settled we stepped out and were offered more water. Then someone stopped by and gave us an anniversary bag. I’m not the type to leave leave a review but the hospitality has been top tier.

（由 Google 翻译）员工服务一流。员工服务一流。这是一次非常棒的放松体验，没有任何问题或需要改进的地方。他们做得很好，请继续保持。泳池提供饮品和食物，餐厅很棒，菜量足，价格也很合理。饮品调得非常好！酒吧出售优质雪茄，搭配美酒也很棒。这是我很久以来最棒的一次放松假期。 （原文） Amazing staff. Amazing staff. A great relaxing experience with zero issues or things to improve. They did it right and continue. Pool with drinks and food, great restaurant with good size portions making the price very reasonable. Drinks are well done! Good cigars sold at the bar with great drinks. Best relaxing vaca in a long time.

（由 Google 翻译）从我们踏入皇家棕榈度假村及水疗中心的那一刻起，这里的服务就令人赞叹不已。前台的Wes非常热情友好，乐于助人，在我们办理入住的整个过程中都陪伴着我们。他甚至亲自送我们到房间，确保一切都完美无缺。最让我们印象深刻的是，他和孩子们相处得也非常融洽。这让整个地方瞬间变得温暖舒适，仿佛一个小型民宿，而不是一个大型度假村。 酒店本身非常漂亮，庭院优美，维护得非常好，四处走走探索也非常有趣。我们在酒店享用了晚餐和早餐，两餐都非常棒。份量很足，食物美味，服务也非常出色。我们的水杯里从来没有超过四分之一是空的，这足以说明工作人员的服务有多么周到。 我们之前也住过其他美国运通精选酒店，但这家酒店真的让我们印象深刻。它给人一种更人性化的感觉——感觉工作人员真的在乎你的体验。它比我们尝试过的其他附近的度假村更加私密，我们已经在讨论什么时候可以再来。 （原文） From the second we walked into Royal Palms Resort and Spa, the service stood out. Wes at the front desk was amazing, super friendly and helpful, and he stayed with us the whole check-in process. He even walked us to our room and made sure everything was perfect. What really impressed us was how engaging he was with our kids too. It instantly made the whole place feel warm and welcoming, almost like a small bed and breakfast instead of a big resort. The property itself is absolutely beautiful with gorgeous grounds, really well-kept, and just fun to walk around and explore. We had dinner and breakfast on-site, and both meals were fantastic. The portions were big, the food was delicious, and the service was exceptional. Our water glasses were never more than a quarter empty, which tells you how attentive the staff is. We’ve stayed at other American Express Fine Hotels before, but this one really stood out. There’s something more personal about it—it feels like the staff actually cares about your experience. It was more intimate than other resorts we’ve tried nearby, and we’re already talking about when we can come back.

（由 Google 翻译）我非常期待参观这家度假村和水疗中心，从抵达停车场的那一刻起，他们卓越的客户服务就让我惊喜不已。水疗中心前台的协助也非常出色。我住过山谷里的很多度假村，但皇家棕榈度假村真正脱颖而出，是因为员工积极的态度、丰富的知识和丰富的体验。他们提供优质的服务，还有一位技艺精湛的按摩师，而场地的整洁也起到了至关重要的作用。前台员工或管理人员能否保持良好的待客之道，真的非常重要。这也是我第一次光顾Mix Up Bar酒吧，在那里我体验到了非常棒的客户服务；工作人员友好热情，推荐了完美的餐点。所有食材都是新鲜烹制的。此外，我还去了度假村的总前台，与前台经理麦迪逊·米拉切克交谈，她非常平易近人，态度亲切。她分享了对度假村的总体评价，听到她对如此美好的环境的评价真是太好了。感谢你们提供的优质服务，以及你们与众不同的团队成员；这真的鼓励人们再次光临。 （原文） I was extremely excited about visiting this resort and spa, and I was pleasantly surprised by the outstanding customer service from the moment I arrived in the parking lot. The assistance I received at the spa front desk was exceptional. I've stayed at various resorts in the valley, but Royal Palms Resort truly stands out due to the staff's positive attitude, knowledge, and overall experience. They offer excellent service with an amazing massage therapist, and the cleanliness of the place made a significant difference. It really matters when front desk staff or management maintain a great attitude towards others. It was also my first visit to the Mix Up Bar, where I experienced wonderful customer service; the staff members were friendly and helpful, recommending the perfect meal. Everything is made fresh. Additionally, I stopped by the main front desk office for the resort and spoke with Madison Milacek, the front office manager, who was very approachable and kind. She shared her positive thoughts about the resort in general, which is truly fantastic to hear about such a great environment. Thank you for providing excellent service and having team members that set you apart from other places; it genuinely encourages people to return.

（由 Google 翻译）这家酒店太棒了，无论是商务出行还是休闲度假都非常合适。我来这里参加一个工作活动，一切都完美无瑕：环境、餐饮、服务、客房。我升级到了卡西塔套房，空间非常宽敞。酒店的植被、水景和建筑都美轮美奂，令人心旷神怡。酒店距离凤凰城天港国际机场仅15分钟车程。 （原文） Amazing hotel for work or play. I visited for a work event and everything was perfect: setting, food, service, rooms. I upgraded to a Casita and it was very spacious. The vegetation and water features and architecture are all beautiful and calming. Only 15 minutes from PHX Sky Harbor airport.

（由 Google 翻译）我爱上了这家西班牙别墅度假村。从贵宾接待到入住时长，从无可挑剔的细节到客户服务，从餐饮到整个度假村的清洁，无不体现着对细节的关注。每间“别墅”都独一无二，私密感十足。我还会再来的。这里氛围优美，设计精美，正如我努力用照片捕捉到的一样。一定要亲自体验一下。 （原文） I fell in love with this Spanish villa resort. From the VIP greeting to the stay duration, immaculate detail to customer service and attention to details from the meals to cleanliness of the whole resort. Each "villa" unit is unique and feels very private. I would return here again. Beautiful ambiance and design as I tried to capture in my photos. Must see for yourself.

（由 Google 翻译）绝对五星级！🌟🌟🌟🌟🌟 我和妻子在凤凰城皇家棕榈度假村庆祝了我们的九周年纪念日，那简直是一场梦幻之旅。从抵达的那一刻起，我们就受到了皇室般的待遇。我们预订了浪漫套餐，体验远超预期。经理亲自护送我们到房间——这真是无比优雅的体验——门一开，玫瑰花瓣优雅地散落在地板上，迎接我们的是迎接，引领我们走向床边。 那天晚上，我们坐下来享用晚餐时，又一次感受到了浪漫的馈赠——玫瑰花瓣洒在了我们的餐桌上。肋眼牛排堪称完美——鲜嫩多汁，烹饪得恰到好处。我们遇到的每一位员工都非常专业、热情，并且乐于助人。 这对情侣的按摩简直是一场纯粹的幸福——一次天堂般的体验，让我们都感到神清气爽、身心放松。水疗设施、按摩浴缸、泳池区以及整体氛围都干净整洁、宁静祥和，维护得也非常好。 非常感谢Charles和整个皇家棕榈度假村团队的辛勤付出，让我们的周年纪念日成为难忘的回忆。我们真切地感受到被重视、被重视、被庆祝。 如果您正在寻找一个浪漫的度假胜地、一个周年纪念日的逃离，或者只是想享受一段奢华的休息和交流时光，皇家棕榈度假村就是您的最佳选择。我们一定会再来的！💛 ——Chris & Rosa Appleton （原文） Absolutely five stars all the way! 🌟🌟🌟🌟🌟 My wife and I celebrated our nine-year anniversary at the Royal Palms Resort in Phoenix, and it was nothing short of magical. From the moment we arrived, we were treated like royalty. We booked the Romance Package, and the experience was beyond our expectations. The manager personally escorted us to our room—an incredibly classy touch—and when the door opened, we were welcomed by rose petals gracefully scattered on the floor, leading us to the bed. Later that evening, when we sat down to dinner, we were met with yet another romantic gesture—rose petals on our table. The rib eye was absolutely perfect—tender, flavorful, and cooked to perfection. Every staff member we encountered was exceptionally professional, warm, and eager to serve. The couple’s massage was pure bliss—a heavenly experience that left us both refreshed and relaxed. The spa amenities, jacuzzi, pool area, and overall ambiance were pristine, peaceful, and beautifully maintained. A huge thank you to Charles and the entire Royal Palms team for going above and beyond to make our anniversary unforgettable. We truly felt seen, valued, and celebrated. If you’re looking for a romantic getaway, an anniversary escape, or simply a luxurious time of rest and connection—look no further than the Royal Palms Resort. We’ll definitely be back! 💛 — Chris & Rosa Appleton

是度假村公寓式一间房很大，主要是订不了对面的jw万豪，两家挨着很近，有摆渡车。另外，菲尼克斯的太阳就不允许你步行，即使很近。

（由 Google 翻译）地理位置优越，毗邻JW万豪酒店，酒店本身也美不胜收。我订的是一居室，带小阳台，泳池区景色一览无余。房间是我见过的最好的之一，讽刺的是，这可是我们第一次买房的地点，我完全明白为什么我们会被吸引。白天大约有100人，酒店里挤满了人，非常热闹。 （原文） Beautiful area and property adjacent to the ageless and gorgeous JW Marriott property also. Had a 1 Bedroom with a small balcony and pretty prefect view of the Pool Area. Room was one of the nicest I have seen, ironic because it was location of our very first purchase, and I can see why we were attracted. It was around 100 in the day, and the property was quite full and busy.

（由 Google 翻译）劳动节假期期间入住体验极佳。泳池每天晚上开放至深夜。入住的是宽敞且设备齐全的单卧公寓。厨房超级方便。空调强劲。周边环境优美。附近有很多餐厅和新开发项目。虽然离凤凰城市中心有点远，但附近应有尽有。停车位充足，工作人员也很棒。 （原文） Excellent stay around the Labor Day holiday. Pool was open late every night. Stayed in a 1-bedroom which was spacious and well-appointed. The kitchen was super handy. The A/C was strong. Nice environs. Near many restaurants and new developments. A little ways away from downtown Phoenix, but the area has everything you need close by. Parking was plenty and the staff was great.

（由 Google 翻译）我们原本非常期待入住万豪峡谷别墅酒店，但不幸的是，入住体验远低于预期——尤其对于这种档次的度假村而言。 尽管我们提前近10个月预订了两栋两居室别墅，但抵达后却发现别墅被安置在不同的楼里。考虑到这是一次家庭旅行，我们事先就明确安排好，让每个人都住得近一些，这真是令人沮丧。我向前台反映这个问题，却被告知他们无能为力，因为房间已经被预先分配好了。前台没有提供任何帮助，甚至没有表示任何同情，我们感觉自己的请求被置之不理。 更糟糕的是，有一天下午，我们的别墅里没有热水。花了半天时间才恢复，期间几乎没有沟通，也没有紧急处理。感觉我们期望别墅基本设施能够正常运转，反而给他们带来了不便。 我亲自与一位经理沟通别墅位置事宜，这位经理既不友好，也不乐于助人，也不太注重解决问题。显然，酒店并没有把家庭放在首位。对于一个家庭度假村来说，这既令人惊讶又令人失望。 ⸻ 👎 主要问题： • 提前预订，但房间被分开了 • 员工和经理不予理睬，态度冷漠 • 热水中断花了几个小时才修好 • 缺乏客人优先权或关怀意识 这本来应该是一次很棒的住宿体验，但缺乏主动服务和僵化的态度真的毁了体验。我们不会再来，也不会推荐给其他大型团体旅行或期待万豪级别服务的人。 我在万豪酒店住了20多年，这是第一次发生这种情况，所以我不确定是度假村的管理问题还是新政策的问题。 （原文） We were really looking forward to our stay at Marriott’s Canyon Villas, but unfortunately, our experience fell well below expectations—especially for a resort of this caliber. Despite having booked two 2-bedroom villas nearly 10 months in advance, we arrived to find our villas placed in different buildings, which was incredibly frustrating considering this was a family trip and we had explicitly planned ahead to keep everyone close together. When I addressed this issue with the front desk, I was told there was nothing they could do because the rooms had already been pre-assigned. There was no effort to accommodate or even empathize, and we felt like our request was brushed aside. On top of that, one afternoon we had no hot water in our villa. It took half a day to restore service, and during that time there was little communication or urgency. It felt like we were inconveniencing them by expecting basic amenities to work properly. The manager I personally spoke with regarding our villa placement was not friendly, accommodating, or solution-oriented. It was clear that putting families first was not a priority. For a family resort, this was both surprising and disappointing. ⸻ 👎 Key Issues: • Reserved early but rooms were split up • Staff and manager were unhelpful and dismissive • Hot water outage took hours to fix • No sense of guest priority or care This could have been a great stay, but the lack of proactive service and inflexible attitude really soured the experience. We won’t be returning and cannot recommend this property to others traveling with large groups or expecting Marriott-level service. I have been a Marriott owner for over 20 years and this is the first time this ever happened so I’m not sure if it’s that management at this resort or a new policy.

（由 Google 翻译）我希望自己能对这家酒店评价更积极一些，但我住的房间确实有很多不足之处。首先，一走进去就能感觉到房间陈旧，需要翻新。此外，我们入住时被告知第二天会进行房间翻新，但第二天就过去了，什么翻新工作都没做。我们住了三个晚上，房间从未得到任何清洁服务。从我们房间看到的景色基本上就是一片沼泽，而且似乎径流已经淤积了一段时间。由于外面泥沼里的藻类吸引了大量的昆虫，我们不太愿意使用露台。此外，入住时我们被告知停车费为每晚25美元，但他们的网站上却没有提供这项声明。我想说的是，泳池区很不错，那里还有一家不错的酒吧和烧烤店，但遗憾的是，这不足以让我们考虑以后再来。所附照片展示了我们房间外面沼泽的景色。 （原文） I wish I could be more positive about this place but the room I was in left a lot to be desired. First of all it’s evident when walking in that it’s outdated and needs a makeover. On top of that, when we checked in we were told that we would be getting a refresh of our room on the 2nd day of our stay but that day came and went without any refresh having been done. We stayed for 3 nights and never did get any type of cleaning service in our room. The view from our room was basically that of a swamp and it appeared that run off had been allowed to become stagnant over a period of time. We were not comfortable using our patio due to the level of insects that were attracted to the algae in the quagmire outside. On top of that upon checking in we were told that parking for vehicles was $25 per night and nowhere on their website was this declaration made available. I will say that the pool area was nice and they have a nice bar and grill there but unfortunately it’s not enough for us to contemplate a return visit in the future. The photo attached shows a view of the swamp that was outside of our room.

（由 Google 翻译）我简直不敢相信这家酒店居然有好评！我们自己也拥有几处房产，我真庆幸我们没买这家！房间里到处都是大虫子，蚊子也特别多。我几乎每天早上醒来都浑身是包（门窗都没开，肯定有什么地方没关好），而且这是我住过的最吵的酒店。活动一直持续到很晚，音乐声震耳欲聋，根本没法做任何事，比如哄孩子睡觉……什么方法都无法掩盖噪音。我感觉整个星期都没怎么睡好觉。斯科茨代尔有喜来登和威斯汀，都很棒！强烈推荐！这家酒店……绝对不会再来了。 （原文） I am floored that there are positive reviews on this place! We are owners of a few properties and I am so grateful we don’t own here! Found multiple huge bugs in the rooms, they a huge mosquito problem. Woke up covered in bites basically every morning (never left the door or windows open so something wasn’t sealed) and it was the loudest property I’ve ever been to. Actives went late and music was so loud you couldn’t do anything like put your kids to bed…nothing could drown the noise. I don’t think I slept much the entire week. There is a Sheraton and Westin in Scottsdale that are great! Highly recommend those! This property…never again.

（由 Google 翻译）‼️‼️说实话，这家度假村光是换一次毛巾就要收60美元，我真是震惊‼️‼️。这不仅过分，简直不合理。我和全家来这里团聚，包括我刚出生的女儿们，这种旅行我根本没时间洗衣服。我也没要求什么额外的东西，只是想要换条干净的毛巾而已。以这个价位，像这样的基本服务应该包含在内，而且不会有意外收费。我住过很多度假村，从来没有因为这么基本的东西被收过钱。这给我留下了不好的印象，也让整个入住体验变得不那么温馨。一定要改进！ （原文） ‼️‼️I’m honestly shocked that this resort charges $60 just for an in-room towel exchange‼️‼️. That’s not just excessive, it’s unreasonable. I’m here with my whole family for a reunion, including my newborn daughters, and I simply don’t have time to do laundry during a trip like this. I wasn’t asking for anything extra just fresh towels. At this price point, you’d expect basic things like that to be included without surprise fees. I’ve stayed at many resorts and have never been charged for something so basic. It left a bad impression and made the whole stay feel less welcoming. Do better!

（由 Google 翻译）酒店位置优越，一英里内有很多有趣的餐厅。 员工友好。 我很感激中午退房和晚间招待会上的免费饮品。 乘坐玻璃电梯也很有趣！ 房间和床单超级干净。 床垫很舒服。 电视机很棒。 房间里的咖啡很棒。 淋浴水压很好。 我没有给五星好评，原因有几个，也许只有像我这样65岁以上的人才会注意到： 淋浴间的地板很滑。 灯光太暗。可以使用三路灯泡或顶置式灯泡，尤其是在小厨房里。 脚凳和咖啡桌很重，很难移动。 房间边缘有点脏乱（见图）。 总体来说，住宿体验很棒。我会推荐这家酒店，并会再次入住。 （原文） The hotel is in a good location. Loads of fun restaurants within a mile. Friendly staff. I appreciate the noon checkout and free drinks at the evening receptions. It's fun to ride the glass elevator, too! The room and linens were super clean. Comfortable mattress. Fabulous TV set. Great coffee in the room. Good water pressure in the shower. I didn't give five stars for a number of small reasons that perhaps only a person over 65 like me would notice: The shower floor was very slippery. Lighting was too dim. Could use three.-way bulbs or overhead option, especially in kitchenette. Ottoman and coffee table were very heavy and hard to move The room was a little scruffy around the edges (see pix). The stay was nice overall. I would recommend and stay here again.

（由 Google 翻译）酒店整体状况良好，但我们房间的空调有问题，噪音极大，根本无法入睡。浴室地板也很脏。这样的房间要200美元，实在令人失望。而且服务态度极其恶劣，我们与工作人员三次接触，他们都毫无礼貌，完全没有服务意识。 自助餐还不错，室内恒温泳池也勉强配得上三星级的评价。 （原文） Hotel en buen estado, pero nuestra habitación tenía un problema con el AC y sonaba horrible, no se podía dormir con eso encendido. Además de que el piso del baño estaba bastante sucio. Mal para una habitación de 200 dls. Y del servicio, cero amabilidad; 3 interacciones sin amabilidad ni enfoque en servicio al cliente. El buffet bueno, y la alberca techada y climatizada hicieron valer la pena para 3 estrellas.

（由 Google 翻译）经过一天漫长的飞行，终于抵达酒店。办理入住手续，时间不长，但前台人员态度并不友好，只是显得有些不热情。到了房间，我本想叫客房服务，放松地度过剩下的夜晚……房间很宽敞，但并不干净。沙发和地板上到处都是面包屑和灰尘，地板上还有深色污渍。我不想等着换房间，所以就留在了房间里。酒店贴了一张欢迎纸条，告诉我如果我有车，请尽快通知前台，以便他们把我从停车场拿到的罚单换成停车证，并尽快拿到一张放在车上的停车证。前台没有告知我这件事，所以我回去通知了前台，他回复说我忘了告诉你。没什么大问题，就是有点烦人。回到房间后，我到处找客房服务菜单，但没找到，于是我打电话给前台，他们说只有前台有菜单……于是我又一次离开房间，下楼去拿菜单，但当我走到那里时，队伍已经排了10个人了，只有一名工作人员……我回到房间，点了Door Dash。我房间里的烟雾探测器也被浴帽盖住了……有点奇怪。床让我感到酸痛，但很难找到像家里那样的床。早餐很棒，选择丰富，座位也很多。第二天我和另一位前台小哥的互动非常愉快，他非常友好，知识渊博，真希望我能记住他的名字。我们回城后，我一定会再来这家酒店。地理位置优越，房间也很大！ （原文） Arrived at the hotel after a long day of flights. Got checked in, did not take too long but the front desk guy was not not friendly but just didn’t seem welcoming. When I got to the room I’ll I wanted to do was order room service and relax the rest of the night… the room was spacious but it was not clean. There were crumbs/dirt all over the couch and floor along with dark stains on the floor. I did not want to wait to switch rooms so i stayed in the room. There was a welcome note that informed me if I had a vehicle to let the front desk know as soon as possible to exchange the ticket I received from the parking garage with them and get a placard to place in my car asap. I was not informed of this at the front desk so I went back down and did so and he responded by saying I forgot to tell you. No big problem just a little irritating. Once I returned to the room I looked all over for a room service menu couldn’t find one so I called the front desk and they said they had the menus at the front desk only…. So once again I left the room to go down and get a menu but when I went down there the line was 10 deep with one worker… I went back to my room and ordered door dash. The smoke detector in my room was also covered by a shower cap… kinda strange. The bed made me sore but it’s hard to find a bed like the one at home. The breakfast was awesome with many options and plenty of seating. I had a really nice interaction with another front desk guy the following day he was very friendly and informative I wish I could remember his name. I’ll give the hotel another try when we are back in town. It was great location and rooms were big!

（由 Google 翻译）我们选择这家酒店是因为靠近附近的医疗中心。工作人员非常友好热情，乐于助人。入住手续简单。停车费很贵。房间虽小，但还不错。床很舒服。空调声音很大。淋浴间的地板看起来需要好好擦洗一下。酒店内有一家餐厅，但步行距离内也有几个不错的餐厅。 （原文） We chose his hotel for proximity to the nearby medical complex. The staff were very pleasant and helpful. Check in was simple. Parking is expensive. The room was small the pretty nice. The bed was very comfortable. The air conditioner was super loud. The shower floor looked like it could use a good scrubbing. There was an on-site restaurant but there are also several good places within walking distance.

（由 Google 翻译）我最近入住这家酒店，对前台的服务非常失望。员工伊赛亚看起来像是新来的，似乎对处理基本的客人需求毫无准备，导致办理入住手续的过程异常繁琐。我提出的问题都得到了含糊其辞的回答，一些重要的入住细节也没有得到清晰的解释。 更令人沮丧的是，他竟然拒绝为我验证停车票，而这在我每次入住时酒店都会提供。我试图解释这是标准流程，但他仍然不予理会，最终我不得不自行承担停车费用。 虽然新员工都需要时间和培训，但前台缺乏支持和一致性，严重影响了整体的入住体验。我希望酒店管理层能够提供更好的指导和培训，让未来的客人也能享受到酒店以往的高水准服务。 （原文） I recently stayed at this hotel and was disappointed with the service I received at the front desk. The staff member, Isiah, appeared to be very new and seemed unprepared to handle basic guest requests, which made the check-in process unnecessarily frustrating. Questions were met with uncertainty, and important details about my stay weren’t communicated clearly. What added to the frustration was that he refused to validate my parking ticket, even though this is something the hotel has done every time I’ve stayed here. I tried to explain that this has always been standard procedure, but the issue wasn’t resolved, leaving me to handle the cost myself. While everyone needs time and training when they’re new, the lack of support and consistency at the front desk reflects poorly on the overall guest experience. I hope management provides better guidance and training so future guests receive the level of service this hotel has offered in the past.

（由 Google 翻译）我通常不会写酒店评论，但最近在凤凰城比尔特莫尔希尔顿大使套房酒店的经历实在令人震惊。 我和未婚妻被安排到一间天花板严重漏水的房间。她把包放在柜台上时，听到了滴水声。我们发现天花板上长满了霉菌，水滴一直滴在她的包上。 我们打电话到前台告知情况，他们却说漏水是过滤器的问题，而且酒店已经客满了，无法更换房间。最终他们确实给我们换了一间新房间，但这本应是他们立即采取的措施。而且，很明显天花板漏水并非新近发生，他们在安排我们入住之前就已经知道这个问题了。 房间里也配备了空气净化器，因为房间里弥漫着霉味。 （原文） I don’t typically feel the need to post a review of a hotel, but I am astonished by my recent experience at the Hilton Embassy Suites Phoenix Biltmore. My fiancé and I were given a room with a massive leak in the ceiling. She had placed her bag on the counter and heard the water dripping. We realized the ceiling was covered in mold and had been dripping on her bag. We called down to the reception desk to inform them of what was happening they basically said that it was coming from the filter and that they were completely booked and couldn’t switch our room. They eventually did move us into a new room, which should have been the immediate response. You can tell that the leak in the ceiling is not new as well and that they were aware of the issue prior to putting us in the room. They have air purifiers in the rooms as well since the rooms smell of mildew and mold.

（由 Google 翻译）价格实惠的一流住所！超级干净，房间超赞，景色迷人，员工服务一流，泳池清爽宜人，健身房设备齐全，停车场价格合理，步行即可到达所有地方，大堂/酒吧/休闲区和氛围轻松舒适，提供包含各种美食的免费早餐，每晚5点至7点还可享用两杯免费饮品。在凤凰城，Embassy Suites 绝对是您的不二之选。您绝对不会失望！！！💯 （原文） Affordable top notch place! Super clean, rooms are amazing with stunning views, staff is incredible, refreshing pool, well equipped gym, reasonably priced parking garage, you are within walking distance of everything, the lobby/bar/hang-out area + atmosphere is so relaxing and comfortable, delicious free breakfasts with everything, and you get 2 free drinks per night between 5pm-7pm. You really cannot beat Embassy Suites when visiting Phoenix. You will NOT be disappointed!!! 💯

（由 Google 翻译）我经常出差，不得不说，这是我住过的最棒的酒店体验。Carla 和 Kelli 是前台的两位女士，她们服务周到，人也特别好！ Carla 特别热情地帮我解决了预订时遇到的问题。房间很干净，早餐很棒，总而言之，这是一次非常棒的体验。下次我去亚利桑那州，我一定会住在这里！ （原文） I travel often for work and i must say this has been the BEST experience at a hotel I've had. Carla and Kelli were the front desk ladies i got to interact with during my stay and they were absolutely fantastic and so nice! Carla especially went above and beyond to help me with an issue i had with booking. The place was clean, breakfast was great and overall a fantastic experience. Next time I'm in Arizona this would be my stay for sure!

（由 Google 翻译）位置很好，靠近机场。酒店比较老，但房间翻新过。早餐出乎意料地好。扣了一星，因为机场班车（我预订了酒店的）只送你去轻轨站，而不是机场。他们说是施工导致时间太长。但我打了Uber几分钟就到了，所以我不明白他们到底在说什么。 （原文） Good location, close to the airport. Hotel is older but the rooms have been renovated. Breakfast was surprisingly good. Took a star off because the airport shuttle (which I booked the hotel for) would only take you to the sky train station and not the airport. They blamed it on construction causing it to take too long. but I took an Uber and got there in minutes so I’m not sure what they were talking about.

（由 Google 翻译）这次入住体验很难形容。酒店看起来不错，入住也很顺利。然而，我入住的第一间房气味难闻，只好要求换房。他们免费帮我换了一间，我很感激。 但是，新房间的灯又坏了，我不得不打电话给前台安排技术人员来修理。他们准时到达，这很好，但他们还是没能修好电话（电话也打不通）。于是技术人员说他们会提供上门叫醒服务，而不是叫醒电话。他们真的做到了！我很感激。 所以，我的感受很复杂：酒店建筑和整体设施都不错，但我入住的两间房都有问题，这让我有点恼火。不过，他们确实尽力帮忙了，所以我觉得房间可以给三星（满分五星），但服务绝对是五星。 顺便说一句：我的预订不包含早餐。这虽然不是什么大事，但我是在IHG官网以正常价格预订的，而不是在其他网站上预订，所以我想知道为什么其他网站上的价格包含了这部分费用。 （原文） This experience was hard to describe. This hotel looked good, and I checked in smoothly. However, the first room I checked in smelled very bad, and I had no choice but to request a change. They helped me to get another one with no extra fee, and I appreciate that. However, the light in the new room didn't work properly, and I must call the front desk to get a technician to fix it. They came on time, and that was good, but they still could not fix the phone (it didn't work either). So the technician said they would provide wake-up service at the door, instead of a wake-up call. And they did! I appreciate it. So, my feeling was complex: the building and overall amenities were good, but I got two rooms that didn't work, which pissed me off slightly. Yet, they did try to help, so I would say the rooms are 3 out of 5 stars, but the service is 5 out of 5. BTW: my appointment didn't include breakfast. It was not a big deal, but I booked on IHG at the normal price rather than on other websites, wondering why it was included.

（由 Google 翻译）我在凤凰城假日快捷酒店的住宿体验总体来说很愉快，有几点值得一提。早餐种类丰富，非常美味；泳池区域干净舒适；酒店位置优越，靠近机场，出行便利。然而，房间略有霉味，电视节目选择也比较有限，只有大约40个频道，比预期要少。如果酒店能更加注重房间的清洁和娱乐设施，这家酒店完全可以从一家不错的酒店升级为一家非常棒的酒店。 （原文） My stay at the Holiday Inn Express in Phoenix was overall pleasant, with couple highlights worth mentioning. The breakfast was very good with a nice variety of options, the pool area was clean and relaxing, and the location was excellent close to the airport and convenient for travel. However, the room did have a mild mildew odor, and the TV selection was limited to around 40 channels, which was less than expected. With a bit more attention to room freshness and entertainment options, this hotel could easily move from a good stay to a great one.

（由 Google 翻译）我们非常享受这次住宿，从舒适的床到干净的浴室等等。酒店提供免费机场接送班车，只需一个电话即可安排接机。 附近餐饮选择不多，但这不是酒店的错。附近有一家华夫饼屋，如果不是谷歌地图奇怪地显示他们在我们入住前几天关门了，我们本来想去那里看看的，尽管我们进城后他们就开着。隔壁的希尔顿花园酒店也有一家餐厅。至于其他餐饮选择，酒店附近有几家快餐店和小餐馆，需要步行很长一段路或至少开车一小段路才能到达。 绝对是一次很棒的体验，我们以后还会再来这里住。 （原文） We enjoyed much of our stay, from the comfortable bed to the clean bathroom and more. There is a complimentary shuttle available to and from the airport, and setting up the pickup from the shuttle was done with a simple phone call. There are not a lot of dining options nearby, but that’s not on the hotel. There is a Waffle House nearby, we would’ve stopped there except for the fact that Google Maps had strangely stated that they had closed down in the days leading up to our visit, even though they were open once we were in town. There is also a restaurant in the Hilton Garden Inn next door. For other dining options, there are a few fast food and small restaurants that will need either a long walk or at least a short drive. Definitely a great experience and we will be interested in staying here again.

（由 Google 翻译）员工服务态度极佳，热情周到。早餐也很不错，种类丰富。不过，房间整体非常陈旧，需要彻底清洁，公共区域的地毯和墙壁也一样。每30分钟一班的班车服务是个加分项。 （原文） Staff were terrific and very accommodating. Breakfast was also very good with a nice selection of food. Overall the room was extremely outdated and in need of a deep cleaning as were the common area carpets and walls. Shuttle service runs every 30 minutes was a plus.

（由 Google 翻译）我非常享受这次入住体验！我来凤凰城出差，对这里并不熟悉。酒店员工非常热情友好，房间干净舒适，而且离我的工作地点很近。感谢假日酒店提供的优质住宿体验！ （原文） I truly enjoyed my stay at this location! I was in Phoenix for work and was not familiar with the area. The staff was extremely helpful and friendly, the room was always clean and comfortable, and the location was very close to my work location. Thank you Holiday Inn for a great stay!!

（由 Google 翻译）这是我和妻子迄今为止体验到的最高水平的客户服务。我们经常旅行，很少能找到一家每个细节都如此用心的地方。从我们驶入停车场的那一刻起，我们就受到了热情的接待，感觉自己就像真正的贵宾一样。Candace 和她的团队营造了一种既专业又热情的氛围，显然他们以每位客人都能拥有难忘的住宿体验为荣。 热情友好的氛围不仅体现在前台，还延伸到厨师、清洁人员以及我们遇到的每一位员工。每一次互动都让人感到真诚，每个人的细心和热情都给我们留下了深刻的印象。 酒店本身一尘不染。我们的房间一尘不染，宽敞舒适——在漫长的一天后，您可以在这里真正放松身心。不仅如此，房间价格也非常实惠，这使得服务和舒适度感觉物超所值。 Candace 和她的团队为酒店业树立了新的标准。我们离开时不仅印象深刻，还感觉自己发现了一颗隐藏的宝石，一定会再来的。如果您正在寻找一家集卓越服务、舒适度、清洁度和性价比于一体的酒店，这里就是您的理想之选。 （原文） This has been by far the highest level of customer service my wife and I have ever experienced. We travel quite a bit, and it’s rare to find a place where every single detail is handled with such care. From the moment we pulled into the parking lot, we were greeted warmly and made to feel like true VIPs. Candace and her team have created an atmosphere that is both professional and welcoming, and it’s clear that they take pride in ensuring every guest has a memorable stay. The friendliness didn’t stop at the front desk—it extended to the cooks, cleaning crew, and every staff member we encountered. Each interaction felt genuine, and we were constantly impressed by how attentive and accommodating everyone was. The hotel itself is immaculate. Our room was spotlessly clean, spacious, and extremely comfortable—the kind of place you can truly relax in after a long day. Not only that, but the rooms are also very economical, which makes the level of service and comfort feel like an incredible value. Candace and her team set a new standard for hospitality. We left not only impressed, but also feeling like we had discovered a hidden gem that we’ll absolutely return to. If you’re looking for a hotel that combines exceptional service, comfort, cleanliness, and value, this is the place to stay.

（由 Google 翻译）这是我们住过的最好的地方之一。房间干净舒适，价格实惠。前台（芭芭拉）非常友好，总是面带微笑。服务人员非常棒。 热早餐很棒，而且一切都很干净。我们太喜欢了！！！ 华夫饼和各种配料 热食、麦片、吐司、贝果、果汁、热麦片、水果和酸奶……太棒了，我们还会再来的！ （原文） One of the best places we’ve ever stayed. Rooms were clean comfy and affordable. Front desk (Barbara) was very friendly and smiled. Very good worker.. The hot breakfast was amazing and everything was clean. We loved it!!! Waffles and all kinds of toppings Hot foods cereals toasts and bagels juices hot cereal and fruits and yogurt.. yum we will be back!

（由 Google 翻译）芭芭拉（Barbara）的客户服务非常棒。我们一进门就热情接待，并向我们介绍了餐饮和外卖选择。我们一到就去了健身房。床很舒服。房间干净，气味清新。我们很喜欢早餐。泳池也很棒。 （原文） Barbara showed us amazing customer service. Greeted us as we entered. Gave us information about food and delivery options. We used the gym right after we arrived. Beds were comfortable. Room was clean and smelled nice. We loved the breakfast. Pool was nice.

（由 Google 翻译）经理坎迪斯的服务真是无可挑剔。她热情周到，在我们入住期间始终保持着非常好的态度。按摩浴缸非常舒服，房间也很大！以后每次来亚利桑那州我都会再次入住这家酒店——我太喜欢希尔顿酒店了。 （原文） Candace, the manager, went above and beyond with her customer service. She was involved, accommodating, and had such a great attitude throughout our stay. The jacuzzi was very enjoyable, and the room was so big! Anytime I’m in Arizona, I’ll be staying there again - love Hilton hotels.

（由 Google 翻译）我只想分享一下今天希尔顿酒店员工对我和家人的悉心照顾。和员工乔丹·米歇尔一起享用的早餐非常棒，他的热情好客是顶级的。他确保每个人都吃饱了，精神状态也很好。我们在这里住得很愉快，以后每次去亚利桑那州，我一定会选择这家酒店。 （原文） I just wanted to share how well the employees at this Hilton took care of me and my family today. Breakfast with employee Jordan Michel was excellent his hospitality was top-tier. He made sure everyone had enough to eat and was in great spirits. We truly enjoyed our stay here, and this will definitely be my go-to hotel whenever I visit Arizona in the future.

（由 Google 翻译）真是个好地方！员工亲切友善，酒店环境优美，早餐美味，泳池和热水浴缸也很棒！汉普顿酒店很少让人失望！从房间步行就能到达很多地方……我太爱这家酒店了！感谢你们所做的一切！期待下次再见！ （原文） What a great place! Such kind staff, beautiful property incredible breakfast, wonderful pool and hot tub! Hampton Inn rarely disappoints! There is SO MUCH within walking out of my room....absolutely love this property! Thank you all for ALL you do! See you again soon!

（由 Google 翻译）我们临时决定出行，之前也住过这里，所以订了两间房，结果不得不延长住宿两次。酒店人员非常热情周到，前台工作人员也很棒，所有员工都很友好。住宿体验很棒。 （原文） We had a last minute trip and have stayed here in the past so was able to get 2 rooms and had to extend our stay twice and they were accommodating and the front desk staff was great and all the staff is friendly. Great place to stay.

（由 Google 翻译）我经常出差，而且只住万豪旗下的酒店。员工们都很热情，别误会，但这家酒店太恶心了。我第一个房间的沙发上有难以启齿的污渍，淋浴间里沾满了棕色的头发。他们把我换到了第二个房间，沙发上仍然有难以启齿的污渍，毛巾上也有棕色的头发。我的头发全是蓝色的。我绝对不会再来了。我永远也搞不懂这家酒店怎么会是四星级的。真希望我能发照片…… （原文） I travel quite frequently for work and I only stay in Marriott owned hotels. The staff are sweet don't get me wrong, but this place is gross. My first room had unmentionable stains on the couch and the shower was covered in brown hair. They moved me to a second room which still had unmentionable stains on the couch and the towels had brown hair in them. My hair is entirely blue. I definitely will not be back. How this hotel has 4 stars I will never know. I wish I could post pictures....

（由 Google 翻译）首先要说的是，员工们尽力而为，但这家酒店远低于万豪的标准。 泳池很脏，而且不像广告宣传的那样加热。 热水浴缸不热，水很冷。 一股难闻的霉味。 电视打不开。 电视虽然提供流媒体服务，但实际上无法播放。 我妻子全身都被虫子咬了。 床​​垫凹凸不平。 要求更换卫生纸时，他们没有提供。 作为金卡会员，我以后绝不会再入住这家酒店。 （原文） Start by saying the staff does their best with what corporate gives them to work with. Tbis place is way below Marriott standards. Pool is dirty and not heated like advertised Hot tub doesnt warm up. Very cold Dirty musky old smell TV didnt turn on TV doesnt stream even though it offers My wife got bitten all over her body Mattresss was very lumpy Didnt have toilet paper replacement when asked As a Gold member i will never stay there again

（由 Google 翻译）第一个房间的电视坏了，所以搬走了。第二个房间的地毯上有一处湿渍，所以又搬走了。最后一个房间的电视也坏了，但是搬得太累了。三个房间中有两个浴缸被油漆覆盖，排水口周围也生锈了。三个房间的床垫都破损严重，弹簧都快掉到底部了，撞到了下面的床垫。水压勉强可以接受。 （原文） First rooms television did not work, was moved. Second room had a wet spot on the carpet, was moved again. Final rooms TV did not work, but was too tired of moving. Two of the three rooms bathtubs were painted over and had rust around the tub drain. The mattresses in all three rooms were so deteriorated that the coil springs bottomed out and hit the box springs underneath. The water pressure was just okay.

（由 Google 翻译）至少我被告知的是，这家酒店正在装修。浴缸底部很脏。天花板和浴室墙壁上都有水渍和霉菌。前两天没有早餐，最后一天也没有，而且电视也没有。显然，网络也断了。不推荐。 （原文） Location is under renovations, at least that's what I was told. The bottom of the tub was gross. Water stains and mildew on the ceiling and down the bathroom wall. No breakfast the first 2 days, last day and there's no television. Apparently, the internet went down. Not recommended.

（由 Google 翻译）前台工作人员非常粗鲁，毫无帮助。不得不用另一张卡付款，完全不像万豪酒店的正常体验。非常令人失望。入住时房间还没准备好，他们也暂时找不到替代房间。 （原文） Front desk workers were very rude and not helpful. Had to charge a different card, not at all like the normal Marriot experience. Very disappointing. The room was also not ready at check in and they could not find a replacement room for bit.

（由 Google 翻译）前台工作人员太粗鲁了。我用他们的WiFi很费劲，根本连不上。他们说帮不上忙。我感觉他们好像懒得理会。马桶座也不干净。 （原文） Front desk workers are really rude. I was having a hard time using their WiFi. It would not connect at all. They said they couldn’t help. I they seem like they couldn’t be bothered. The toilet seat wasn’t clean either.

（由 Google 翻译）太糟糕了😝。如果可以的话，我真想给零星。我经常旅行，住过美国各地的很多万豪酒店，这家感觉、闻起来、看起来都像个汽车旅馆。我以后肯定不会再预订Springhill Suites了，至少不会再预订凤凰城这家了！ （原文） Gross 😝. I would give a 0 star if I could. I travel alot and I've stayed at lots of marriotts all over the US and this one feels,smells and looks like a motel 6. I will have to reconsider if I will ever book at springhill suites ever again, or at least the one here in Phoenix!

（由 Google 翻译）这家酒店前身是万怡酒店，因此保留了万怡酒店的外观和氛围。酒店维护得相当好，但有些地方确实略显破旧。 客房清洁服务每周（7天）一次。这有点夸张，因为大多数酒店的客房清洁服务都是每2-3天恢复一次。虽然您可以打电话要求“翻新”（例如毛巾、咖啡用品），但对于一个非长住酒店品牌来说，7天的服务时间有点长。 这家酒店的价值主张在于其低廉的价格和优越的地理位置。在比特摩尔地区，您很难找到一家价格更低的酒店。 我在前台接触的三个人​​中，有一个人似乎对自己的工作很感兴趣。另外两个人则不太感兴趣。 酒店安全、干净，地理位置优越，门​​口有很多零售店和餐厅，步行即可到达。酒店提供带顶棚和露天停车场，均可免费停放车辆。这无疑进一步提升了索内斯塔精选驼峰酒店 (Sonesta Select Camelback) 的价值定位。 （原文） This property is a former Courtyard Marriott, so it has that look and feel. The hotel is fairly well maintained but does show a little wear in places. Housekeeping happens once a week (7 days). That is a little extreme as most places have returned to housekeeping service every 2 - 3 days. While you can phone for a "refresh" (towels, coffee supplies), 7 days is a bit much for a non-extended stay brand. The value proposition for the hotel is its low price and location. You will be hard pressed to find a lower cost hotel in the Biltmore area. Out of three people I interacted with at the front desk, one seemed interested in their job. The other two - not so much. The property is safe, clean, and in a great location with lots of retail and restaurants at the front door and within walking distance. Both covered and exposed parking lot options are available for your vehicle - and they are both FREE. This only adds to the value-orientation of the Sonesta Select Camelback.

（由 Google 翻译）我最近入住了凤凰城驼峰索尼斯塔精选酒店 (Sonesta Select Phoenix Camelback)，体验堪称最佳，这完全归功于酒店和房间的整洁。考虑到酒店的位置和设施，价格非常划算，谁不喜欢物美价廉呢？以后有事我还会再来，而且我一定会把这家酒店推荐给我的同事和商业伙伴，他们也和我一样，经常出差，甚至会在需要的时候在当地住宿。现在，如果我以后需要前往凤凰城比尔特莫尔地区进行任何项目，我都会选择这家酒店。下次再见。 （原文） I recently stayed at Sonesta Select Phoenix Camelback and had one of the best hotel experiences I’ve ever had, thanks entirely to the cleanliness of the property and my room. The price for the stay was a bargain for the location of the hotel and the amenities and who doesn't appreciate a good deal? I'll be back when business dictates and I will definitely recommend this property to my peers and business associates who all travel and even stay locally when needed just as I do. This hotel is now my go to when I'm needing to be in the Phoenix Biltmore area for any future projects. See you next time.

（由 Google 翻译）很棒的酒店！靠近蔡斯球场。周围有很多餐厅和休闲场所。房间非常漂亮、干净、安静。工作人员非常友好，也很安静，制冰机也很好用。大家都知道情况并非总是如此。街区安静安全，停车也很安全。 （原文） Great Hotel! Close to Chase field. Plenty restaurants and places to roam around to. Very nice, clean, and quiet rooms. Staff was very nice and also quiet and the ice machine worked. Everyone knows that’s not always true. Quiet safe neighborhood with safe parking.

（由 Google 翻译）我住过的几个度假村都没有微波炉，虽然 Sonesta 不是度假村，但它是一家非常不错的酒店，配有微波炉、冰箱、熨斗、熨衣板、备用枕头、毯子、吹风机，即使在一楼也出奇的安静。我给它四星服务的唯一原因是，如果你提前到达，他们不会为你安排住宿，不会让你在泳池边放松，也不让你等房间准备好，我觉得这有点蹩脚，因为他们让你这样做是免费的。地理位置优越，周围都是餐厅和商店。在我看来，对于这个地区来说，这个价格很划算，只需 7 美元乘坐 Uber 即可到达比尔特莫尔酒店，我姐姐住在那里，但我不想支付每晚 300 美元，所以我住在 Sonesta，每晚只需 91 美元 （原文） Last couple Resorts I stayed in do not have microwaves although Sonesta is not a resort it's a very nice hotel with microwaves, refrigerator, iron, ironing board, extra pillows blankets blow dryer and surprisingly quiet even on the first floor. The only reason I gave it four stars on service is because they won't accommodate you if you arrive early, won't let you relax at the pool and wait for your room to be ready, thought that was kind of lame seeing that it doesn't cost them any money to let you do that. Great location restaurants and stores all around. In my opinion it's a great price for the area, only $7 Uber ride to the biltmore, that's where my sister was staying but I didn't feel like paying $300 a night so I stayed at Sonesta for only $91 a night

（由 Google 翻译）我来这里出差，非常喜欢这里，已经在这里住了四个星期。房间相对于里面的所有东西来说稍微有点小，但这主要是因为他们里面的东西太多了——特大号床、小沙发、咖啡桌、大部分是开放式的书柜，但有三个深抽屉和一个可拉出的书桌、办公椅、衣柜、两个床头柜、盥洗室柜子里的迷你冰箱。非常干净，员工非常乐于助人。免费无线网络和停车位。他们通常只每周打扫房间（包括更换床单）一次，但如果你要求的话，他们会更频繁地打扫，还会给你更多的毛巾和浴巾。杂费有点贵。 （原文） Here on business & have liked it enough I've stayed here for four weeks. Rooms are a tiny bit on the small side for everything they put in them but it's largely because of everything they put in them - king size bed, small sofa, coffee table, mostly open front credenza but with three deep drawers & a pullout desk, desk chair, wardrobe, 2 night tables, mini-frig in cabinet in lavartory area. Very clean & very accommodating staff. Free wifi & parking. They normally only clean the room (including changing sheets) about once a week but will do it more often if you ask & will give you more towels & washclothes. Incidentals are somewhat on the expensive side.

（由 Google 翻译）我之前预订了另一家酒店，所以马上就出发了。最后时刻才找到这家酒店，真是太幸运了。酒店的清洁度、员工服务以及整体品质都让我印象深刻。就价格而言，我简直惊艳了！下次来凤凰城，我一定会再住这里！ （原文） I had a reservation at another hotel and left immediately. I found this hotel last minute and I’m so glad I did. I’m so impressed with the cleanliness, staff, and overall quality of the hotel. For the price, I was blown away! Will definitely stay here again next time I’m in Phoenix!

（由 Google 翻译）第三次来了。泳池和按摩浴缸旁边有无障碍电梯。真的很享受。多年来我第一次能用泳池。 （原文） 3rd visit. There is a disabled lift at the pool and Jacuzzi. It was really enjoyable. Firstvtime I was able to use a pool in years.

（由 Google 翻译）凤凰城动物园真是个好玩的地方！一定要带一双舒适的步行鞋——那里有很多值得观赏和探索的地方。我们12月去的，天气非常好，不过我们确实需要带件轻便的外套。我们特别喜欢看狮子，动物园灯光秀的体验也非常棒。对于家庭游客或任何热爱动物的人来说，这里都是个好去处！ （原文） The Phoenix Zoo is such a fun place to visit! Definitely bring good walking shoes — there’s plenty to see and explore. We went in December, and the weather was perfect, though we did need light jackets. We especially loved seeing the lion, and the ZooLights experience was an absolute blast. A great place for families or anyone who loves animals!

（由 Google 翻译）动物园面积适中，交通便利，提供成人滑板车、儿童和成人动物主题滑板车以及婴儿车租赁服务。动物园会员卡很划算，大概来两次就能回本。咖啡馆还不错，如果避开高峰时段或人少的时候来，会非常安静祥和，有很多座位。考虑到这里地处沙漠，动物种类相当丰富，甚至还有一只西伯利亚虎——这是动物园里最昂贵的动物之一，也是濒危大型猫科动物，连圣地亚哥动物园都没有。 （原文） It is a good size and very accessible with adult scooters, kid and adult animal themed scooters, and stroller rentals. The zoo membership was worth it since it pays for itself in about 2 visits. The cafe is decent and if you come on less busy days or less peak hours, it is really peaceful and serene with lots of areas to sit. The animal variety is pretty good for being in the desert and it even has a Siberian Amur tiger, one of the most expensive zoo animals and endangered big cats, that not even the San Diego Zoo has.

（由 Google 翻译）在凤凰城动物园玩得很开心！动物们看起来都照顾得很好。围栏很大，维护得很好。大多数区域都有动物大使，知识渊博，知识渊博。他们解答了我们所有的问题，有些还很有趣。动物园里有全美唯一一个可以步行穿过的松鼠猴景点，在我看来，这是每个来动物园的游客必看的景点。你还可以喂长颈鹿、骑骆驼或在水上乐园玩耍。每个人都能找到自己喜欢的项目。总的来说，我的体验很愉快，我推荐如果你在凤凰城，一定要去动物园看看！ （原文） Had a great time at the Phoenix Zoo! The animals seem well taken care of. Enclosures are fairly large and well kept. There are animal ambassadors at most of the areas that are very informative and knowledgeable. They were able to answer all our questions and some were quite funny. They have the only open walk through attraction with squirrel monkeys in the United States, which is in my opinion a must see for any visitor to the zoo. Also you can feed giraffes, ride a camel or play in the water park. Their is something for everyone. Overall my experience was enjoyable and I recommend if your are in Phoenix to add a stop at the zoo!

（由 Google 翻译）我们在凤凰城动物园玩得非常开心！园区干净整洁，维护良好，设计也很用心。虽然地处沙漠，但园内绿树成荫，即使在炎热的天气里漫步也十分舒适。园内遍布饮料站和餐饮点，方便游客随时补充能量或补充能量，无需走远。园区布局清晰，到处都有地图和指示牌，让游览过程轻松愉快。长颈鹿区非常大，我们尤其喜欢连接各个展区的架空平台步道，从那里可以俯瞰下方的动物，视角独特。总而言之，凤凰城动物园是一个充满乐趣、适合家庭游玩的好去处，园方显然非常注重游客体验和动物保育。 （原文） We had a wonderful time at the Phoenix Zoo! The grounds were clean, well-maintained, and thoughtfully designed. For being in the desert, there was plenty of shade, which made walking around very comfortable even on a warm day. There were lots of drink stations and food options throughout the zoo, so it was easy to grab a refreshment or snack without having to go far. The layout was easy to follow with maps and signs everywhere, which made exploring stress-free and enjoyable. The giraffe area was absolutely huge, and we loved the elevated platform walkway that connects exhibits that gives a unique view of the animals below. Overall, the Phoenix Zoo is a fun, family-friendly place that clearly takes pride in both guest experience and animal care.

（由 Google 翻译）我们在凤凰城动物园度过了非常精彩的一天，我强烈推荐这里，孩子们可以在这里花几个小时四处走走，近距离接触野生动物。 我们今天的参观体验非常棒，因为动物们都非常活跃！有时你路过展览区，它们还在睡觉，但今天没有。我们看到了如此多的精彩活动： • 猴子表演：猴子们在栖息地各处荡秋千、嬉戏玩耍，表演精彩纷呈。真是精彩纷呈！ • 惊喜连连：一只豪猪非常清醒，而且很活跃，真是赏心悦目。嘿，它还为我们跳了一段舞，这将是我们全家难忘的豪猪舞蹈体验。 除了精彩的动物观赏之外，我们还很喜欢园内安排的几次动物互动活动，为小朋友们增添了额外的乐趣。我们还体验了旋转木马、骆驼骑行和黄貂鱼喂食。 在动物园度过了非常棒的一天。对于想要体验完整户外活动的家庭来说，凤凰城动物园是绝佳选择。我们很聪明地带了午餐，午休时间轻松惬意。当然，在温暖的日子里，在戏水池里消暑纳凉，在回家前消耗最后一点体力，绝对是完美的结束。 如果您正在为孩子们寻找一项引人入胜、易于掌控且令人兴奋的户外活动，凤凰城动物园绝对是您的不二之选。尤其是如果您像我们一样，在充满活力的一天捕捉动物，那将是一次难忘的体验！ （原文） We had an absolutely phenomenal day at the Phoenix Zoo, and I can't recommend it enough as a perfect way for kids to spend a couple of hours walking around and getting up close with wildlife. Our visit today was exceptional because the animals were incredibly active! Sometimes you walk past exhibits and the animals are sleeping, but not today. We saw so much lively action: • Monkey Business: The monkeys were putting on quite a show, swinging and playing all over their habitat. It was non-stop entertainment! • A Spiky Surprise: one porcupine was wide awake and busy, which was a real treat to see. Hehe did a little of dance for us, and it will be a memorable porcupine dance experience for us to keep in our family. Beyond the great animal viewing, we loved that there were a couple of animal encounters happening, which added an extra layer of engagement for the little ones. We also took the carousel ride, camel ride and stingray feeding. It truly was an awesome day at the zoo. For families looking to make a whole outing of it, the Phoenix Zoo is great. We were smart and brought our lunch, which made the midday break easy and relaxing. And of course, on a warm day, the splash pad was the perfect grand finale to cool off and burn the last bit of energy before heading home. If you're looking for an engaging, manageable, and exciting outdoor activity for your kids, the Phoenix Zoo is a winner. Especially if you catch the animals on an active day like we did, it's a memorable experience!

（由 Google 翻译）去凤凰城动物园绝对不会错。这里野生动物种类繁多，还能让你走不少路。动物园提供婴儿车、轮椅和电动代步车，但需付费。孩子们都喜欢这里。年票价格实惠，适合全家出行。 （原文） You can't go wrong with the Phoenix Zoo. Plenty of wild animals and you'll get your steps in. They offer strollers, wheelchairs, and scooters for a fee. Kids love this place. Annual pass is affordable for the entire family.

（由 Google 翻译）美丽的动物园。正在进行大量的翻新和升级改造。乘坐园内电车游览很不错，只需6美元。今天是亡灵节，活动非常精彩。 （原文） Beautiful zoo. Lots of remodeling and upgrades being done. Nice tram tour of park, only $6. Today was the Dia de los muertos event, was awesome.

（由 Google 翻译）我们喜欢在旅行时使用 ASTC 护照计划。这是我们通过 ASTC 护照计划参观的第一个博物馆，我们必须为家庭成员付费才能进入。 周五下午，学校实地考察参观博物馆，场面一片混乱。我们很难使用电梯并且没有让我们的服务犬被碰触。 请注意，乘坐 SkyBike 需要花钱。直到我儿子已经排队等了 30 分钟我们才意识到。只需不到 10 美元即可体验一些非常独特的东西。 孩子们最喜欢健康部分和毒物展览。 在科学博物馆度过了一个有趣的下午——很高兴我们花了一点时间来体验一下。 （原文） We love using the ASTC Passport Program when we travel. This is the first museum we visited on the ASTC Passport Program that we had to pay for a family member to get in. It was total chaos on a Friday afternoon with school field trips attending the museum. We had a hard time using the elevator and not having our service dog get touched. Be aware the SkyBike costs money to do. We didn’t realize until my son had already waited in line for 30mins. It’s less than $10 to experience something pretty unique. The kids liked the health section and the poison exhibits the most. Fun afternoon at the Science Museum- happy we took a moment of our trip to experience.

（由 Google 翻译）大约一年前，我们为孙子们购买了真正的通行证。我们去过科学中心，平均每月一次。孩子们很喜欢来。他们验证停车位，因此停车费为 1 美元。今天有活动，停车牌上写着40美元。核实后，是1美元。有了会员资格，您还可以在上午 930 点提前一小时到达。这真的很好，因为第一个小时，那里的人并不多。受到推崇的。 （原文） We bought actual passes for our grandkids almost a year ago. We've been to the science center and average of about once per month. The kids love coming. They validate parking, so it costs $1 to park. Today there was an event, and the signs for parking said $40. After validation, it was $1. Also with the membership, you're able to come one hour early at 930am. That's been really nice, because for the first hour, there aren't a lot of people there. Recommended.

（由 Google 翻译）价格昂贵，令人失望，可惜我去的时候正好赶上“遗产活动中心”的活动日。停车费30美元，建议把票带到他们的服务台，这样可以打折。他们提供地图，而且这个地方已经走下坡路了，哈哈，不好意思，这里更适合小孩子…… （原文） Expensive and disappointed, I unfortunately came on an event day of “heritage event center” . Paid $30.00 parking and recommended bringing your ticket to their desk for a discount. They give maps and this place has gone down hill lol sorry it’s more for smaller kiddos…

（由 Google 翻译）我们很喜欢我们的访问！我们两岁的孩子玩得很开心。有很多事情要做，我想随着年龄的增长，他会更喜欢它！ （原文） We loved our visit! Our 2-year-old had a ton of fun. Lots to do and I think as he gets older he’ll enjoy it even more!

（由 Google 翻译）一家人玩得很开心！我快五岁的女儿前几天非常享受我们在这里的时光。展览分为三个层次，涵盖人体、物理学，以及一个关于毒物的特殊临时展览。 我女儿喜欢参观不同的展览，仔细观察每一个细节。她超级兴奋！这些展览非常善于帮助孩子们以更实际的方式理解不同的概念。 不得不说，有些展览似乎已经过时了。希望他们能尽快更新这些展览，为孩子们创造更好的体验。 天文馆暂时关闭到十月——他们已经翻新并重新设计了它，所以我们一定会再来的！ （原文） Great time for my family! My almost 5 year old really enjoyed our time here the other day. There are three levels of exhibits ranging from the human body, physics, and a special temporary exhibit on poison. My daughter enjoyed engaging with the different exhibits and looking at everything. She was super excited! The exhibits are really good at helping kiddos understand the different concepts in a more hands-on way. I will say that some exhibits seemed to have seen better days. I hope they freshen these exhibits up soon to create a better experience for the kids in the future. The planetarium is temporarily closed until October — they renovated and reimagined it so we will absolutely be back for it!

（由 Google 翻译）之前来过，玩得很开心，但是这次来很多展品都坏了。我们主要是去看天文馆，那里很不错，但也想顺便逛逛博物馆的其他部分。孩子们很失望，因为很多互动展品都没有得到很好的维护。 （原文） Have been before and had a great time however this visit a lot of the exhibits were broken. We primarily went to see the planetarium which is very nice but thought we'd stroll through the rest of the museum. My kids were pretty disappointed that so much of the interactive museum hasn't been maintained well.

（由 Google 翻译）这 PBS 1998 年过时的博物馆到底是什么？它对千禧一代及更老的人来说很有怀旧感，但作为所谓的“科学博物馆”，它的画面、视频和展示效果确实需要大幅提升。有 6 个展位坏了。唯一的亮点是它的流动展览和现场科学演示。除此之外，我实在没法想象我每五年来这里一次。 （原文） What in the PBS 1998 outdated museum is this? It's nostalgic for millennials and older, but needs some serious upgrades to its graphics, videos, and displays for being a so called "Science Museum". 6 displays were out of order. The only saving grace is it's traveling displays and it's live science presentations. Other than that I can't see coming here every 5 years.

（由 Google 翻译）亚利桑那米尔斯购物中心的水族馆非常适合带孩子参观！价格与水族馆的规模相符。在简单易懂的平面图中欣赏种类繁多的水生生物非常有趣。观赏海龟和养着黄貂鱼的鱼缸也很有趣。我很喜欢那个泡泡状的观景区，适合小孩子。旅程的最后，还有一个小巧精致的礼品店。 （原文） Great kid-friendly aquarium at Arizona Mills Mall! The price is just right for the size of the Aquarium. It is fun to see the variety of aqua life in an easy-to-follow floor plan. It was fun to see the turtles and tank with stingrays. I loved the bubble like viewing areas for little kids. The tour ends with a small but nice gift shop.

（由 Google 翻译）SEA LIFE 水族馆真是妙趣横生、美不胜收！鲨鱼和鳐鱼的隧道水箱令人叹为观止，触摸池和互动展览让所有年龄段的人都能亲身体验。从海马到鱼群，处处都是绝佳的拍照机会。展品保存完好，工作人员热情友好，您可以按照自己的节奏轻松游览。这里完美融合了教育、视觉体验和互动乐趣！ （原文） SEA LIFE Aquarium is such a fun and beautiful experience! The tunnel tank with sharks and rays is breathtaking, and the touch tanks and interactive displays make it hands-on for all ages. Everywhere you turn there are great photo opportunities — from seahorses to schooling fish. The exhibits are well kept, staff are friendly, and the whole place is easy to enjoy at your own pace. A perfect mix of education, visuals, and interactive fun!

（由 Google 翻译）我们每次去亚利桑那海洋生物馆都很开心！水族馆布置得很漂亮，我女儿特别喜欢寻宝游戏，以及馆内所有有趣的小观景区和拍照点。这是一项很棒的家庭活动，展品引人入胜，维护得也很好。 不过，考虑到参观时间，价格确实感觉有点高。过去几年我们去了三四次，虽然每次体验都很棒，但价格可能会让我们以后不会再经常去了。 （原文） We’ve always enjoyed our visits to SEA LIFE Arizona! The aquarium is beautifully done, and my daughter especially loves the scavenger hunt and all the fun little viewing areas and photo spots throughout. It’s a great family activity, and the exhibits are engaging and well cared for. That said, the prices do feel a bit high for the length of the visit. We’ve gone three or four times over the past couple of years, and while it’s always a good experience, the cost may keep us from visiting as often in the future.

（由 Google 翻译）我女儿在这里上大学，我们一起来玩得很开心。真是一段美好的时光。虽然感觉像在商场里一样，但体验让我惊叹不已，但我绝对会再去一次。很棒的经历。 （原文） My daughter and I came as she in in college here and We had fun. It was a good time. Blew me away it was in a mall like experience but I would absolutely go again. Good time.

（由 Google 翻译）非常棒的体验，尤其对于我伴侣第一次去水族馆来说。我们提前买了幕后门票，Aj 是一位很棒的导游，和他聊天非常愉快。强烈推荐大人和小孩都来这里！ 尤其推荐你来自外地，预算有限，时间又紧！绝对值得一去，如果我下次再去亚利桑那州，我可能还会去看看他们的其他展览！ （原文） Amazing experience, especially for a first-time aquarium for my partner. We bought the behind the scenes tickets in advance and Aj was a wonderful guide, and he was an absolute delight to talk to Massive reccomendation for adults and kids alike to visit this place! Especially if you're from out of town, on a budget, and on a time crunch! It's worth it, and should I visit Arizona again I might have to take a peek at their other exhibits!

（由 Google 翻译）和我的家人一起参观海洋生物水族馆是一次令人难以置信的经历！从我们走进去的那一刻起，迎接我们的是充满活力的海洋生物展示，吸引了孩子和大人。海洋生物的多样性令人印象深刻，从色彩缤纷的热带鱼到在水下隧道中游过头顶的雄伟鲨鱼。 互动展览是孩子们的一大亮点，让他们可以触摸海星并以有趣、引人入胜的方式了解不同的物种。我们还喜欢工作人员的内容丰富的演讲，他们分享了有关动物及其栖息地的有趣事实。气氛很活跃，很高兴看到每个人，包括我的家人，都对海洋奇观如此兴奋。 总的来说，海洋生物水族馆是一次难忘的家庭郊游。这既具有教育意义又具有娱乐性，离开时我们对海洋生物有了更多的欣赏。我强烈推荐给任何想要与家人一起度过愉快一天的人！ （原文） Visiting the Sea Life aquarium with my family was an incredible experience! From the moment we walked in, we were greeted by vibrant displays of marine life that captivated both the kids and adults. The variety of sea creatures was impressive, with everything from colorful tropical fish to majestic sharks swimming overhead in the underwater tunnel. The interactive exhibits were a highlight for the kids, allowing them to touch starfish and learn about different species in a fun, engaging way. We also enjoyed the informative talks from the staff, who shared fascinating facts about the animals and their habitats. The atmosphere was lively, and it was wonderful to see everyone, including my family, so excited about the wonders of the ocean. Overall, the Sea Life aquarium made for a memorable family outing. It was both educational and entertaining, and we left with a greater appreciation for marine life. I highly recommend it to anyone looking for a fun day out with family!

（由 Google 翻译）体验真的很棒，比我想象的要大，动物也更多。孩子们很喜欢，绝对推荐，价格也很实惠。我们买了乐高探索中心的套票。超值！ （原文） Really cool experience, it was larger/had more animals than I expected. My kids loved it, Definitely reccomend and it was a good price. We bundled tickets with Legoland Discovery Center. Worth the price!

（由 Google 翻译）我来参加啦啦队比赛，这家酒店是我推荐家人入住的。餐厅位置非常适合那些想吃得丰富多样的人，但酒店就在亚利桑那州立大学（ASU）对面。酒店外观看起来并不华丽，装修风格也还可以更好。房间还不错，但管道出了点问题。有一次洗澡的时候，水管突然开始发出刺耳的响声，这种情况连续两天都发生。我住酒店的最后一晚，淋浴的把手断了，不得不换到新房间。餐厅提供欢乐时光，每日特价菜也很棒，但食物很普通，不值这个价钱。此外，可供选择的菜品种类有限。停车很方便，但需要每日支付停车费。 我可能不会再住这家酒店了。虽然是希尔顿酒店，但我感觉没有得到希尔顿一贯的体验。泳池 相当小。 （原文） I came into for a competitive cheer competition and this is the hotel that was recommend my family to stay at. The location of the restaurant ideal for those who want a variety of food options but the hotel is located across the street from ASU. The building doesn’t look fancy on the outside and the decor could be better. The rooms are decent. But have some type of plumbing issue. Literally in the middle of a shower the pipes started screaming. This happen two days in a row. On my last night at the hotel the handle for the shower broke off and had to be moved to a new room. The restaurant offers happy hour and has great daily specials but the food is mediocre and not worth the money. In addition to the limited array of items to choose. Parking is easy but there is a daily parking fee. Probably will not stay at this property again. Although it’s a Hilton, I don’t feel as if I got the usual Hilton experience. The pool Is fairly small.

（由 Google 翻译）埃丝特是我见过最粗鲁、最漂亮的人。我和妻子永远不会住她旗下的任何酒店。房间也很脏，没有客户服务。没有热水。价格过高，而且把你当垃圾一样对待 （原文） Esther is the rudest, prettiest individual i have ever met. Me and wife will never stay at any hotel affiliated with her. Room was dirty aswell, zero customer service. Zero hot water. Overpriced and treats your like garbage

（由 Google 翻译）我在这家酒店的整体入住体验非常棒！工作人员非常友好，乐于助人，尤其是考虑到我深夜才抵达。酒店和房间干净整洁，符合我所支付的高标准，但比我网站上图片上看到的要小。我预订了一间可容纳两位成人的大床房，但毛巾却只够一个人用。我经常因为工作原因入住酒店，并且注册了希尔顿会员，但当我们到达、办理入住和停车时，仍然需要扫描二维码支付停车费（每小时4.50美元或一天15美元）。我过去几年毕业于图森的亚利桑那大学（BearDown），那里也有一家毕业生酒店。不得不说，我对图森的毕业生酒店印象比坦佩的毕业生酒店更深刻。我相信，作为希尔顿会员，我特意预订了两位成人的房间，不应该还要支付停车费或四处寻找额外的毛巾。坦佩的毕业生酒店似乎比较老旧，需要翻新和细心呵护（TLC）。比如，我住的房间不像普通酒店房间那样，墙上有恒温器可以调节房间温度。我们必须亲自走到迷你分体空调旁才能调节房间温度。总的来说，我感到很失望，坦佩的毕业生酒店尤其还是希尔顿酒店。我住过图森的毕业生酒店，体验非常棒。但就价格而言，这家酒店不值这个价。 （原文） My overall check in and first experience of this hotel was great! The staff were extremely friendly and helpful especially for having arrived very late in the night. The hotel and room somewhat met the high standard of what I thought I was paying for being clean and tidy but smaller than what I expected from looking at pictures on the website. I booked a king bed room for two adults but yet there was only enough towels for one person. I stay in hotels frequently for work and am signed up as a Hilton member but yet when we arrived, checked in, & parked we still were expected to scan the QR code to pay for parking ($4.50 for an hour or $15 for a day). I graduated from the University of Arizona in Tucson (BearDown) within the last few years which they have a graduate hotel there as well. I will say I am more impressed with the graduate hotel in Tucson than I am with the graduate hotel here in Tempe. I believe, being a Hilton member, I should not have to pay for parking nor go searching for extra towels when I specifically booked the room for two adults. The graduate hotel here in Tempe seems to be an older facility that needs renovations and TLC (touch, love, care); for example the room I stayed in didn’t have the thermostat to control the temp of the room on the wall like normal hotel rooms. We have to physically go over to the mini split unit to adjust the temp of the room. I am just overall disappointed, taking all aspects into consideration, with the graduate here in Tempe especially being a Hilton hotel. I’ve stayed at the graduate in Tucson and had an outstanding experience. For the price point, this hotel isn’t worth it.

（由 Google 翻译）这是我住过的最糟糕的酒店之一。酒店紧邻大学，所以周围的一切都贵得离谱——包括酒店本身。即使付了高昂的费用，你仍然需要支付停车费，这简直荒谬。 考虑到它的价格，你本以为这家酒店至少还算过得去，但事实却截然相反。酒店的装潢让人感觉像是一个毫无品味的老房东发了疯——到处都是像囤积狂一样的杂物，毫无目的。房间并不杂乱，但他们挑选的物品却散发着同样的能量。 它也像是廉价房东的粉刷技巧——通风口、灭火器柜、壁挂装置，所有东西都刷上了漆。对细节毫不在意，只是为了让它“看起来焕然一新”。 房间里弥漫着霉味，感觉闷热难受。食物糟糕透顶。唯一还算过得去的地方就是游泳池。 我们的房间很不舒服，我们到达时浴室很脏，而且没有洗衣篮。他们只提供一卷卫生纸，更换起来很麻烦。最糟糕的是，淋浴龙头轻轻一碰就掉了——看起来就像已经坏了，只是被轻轻地装回去了。 我强烈建议你换个地方住。这个地方真是太让人失望了。 （原文） This was one of the worst hotel stays I’ve ever had. It’s located right next to a university, so everything around it is overpriced—including the hotel itself. Even after paying a steep rate, you’re still expected to pay for parking, which is ridiculous. For how much it costs, you’d think the hotel would be at least halfway decent, but it’s the opposite. The decor made it feel like an elderly landlord with no taste went wild—full of random pieces that looked like they belonged in a hoarder’s collection, just scattered around without purpose. It wasn’t cluttered, but the items they chose gave off that same energy. It also looked like a cheap landlord’s paint job trick—painted over vents, the fire extinguisher cabinet, wall fixtures, everything. No attention to detail, just a lazy attempt to make it “look new.” The place smelled musty and felt hot and stuffy. The food was terrible. The only decent part of the stay was the pool. Our room was uncomfortable, the bathroom was dirty when we arrived, and there was no laundry hamper. They only provided one roll of toilet paper, and getting a replacement was a hassle. Worst of all, the shower faucet fell off with a light touch—it looked like it had already been broken and was just slapped back into place. I highly recommend staying somewhere else. This place was a major letdown.

（由 Google 翻译）太喜欢这家酒店了！经常出差住这里！我唯一的抱怨（这也是我给四星/五星的原因）是浴室的新灯是可怕的橙色，照得我头疼，所以我关灯洗澡。我觉得大多数人都喜欢正常照明的浴室。橙色的灯光让我感觉像恐怖片里的场景。请把灯泡换回正常照明！其他方面，我都很喜欢你们的员工、酒店和设施！！！ （原文） Love this hotel! Often stay here for work! My only complaint (the reason rooms have 4/5 stars) is the new lighting in the bathroom is a godawful orange, it gave me a headache so I showered with the lights off. I feel most people want a normally lit bathroom. The orange gives me horror film vibes. Please change the bulbs back to normal! Love your staff & hotel and amenities otherwise!!!

（由 Google 翻译）我给这家酒店打1分。 景色美极了。 房间很差。 相信其他评论者说的，这家酒店需要翻新。 确实如此。而且是在至少两次易主之后。 这家酒店以前是假日酒店。 后来，变成了研究生酒店。 现在希尔顿收购了它？ 过去6年，我们入住希尔顿酒店的体验证明，他们注重数量而非质量，注重客人的安全、舒适和健康。 我们住在坦佩的研究生酒店时，需要支付停车费。 在凤凰城东西谷，很少有其他酒店会这样做。 凤凰城市中心的酒店通常不会这样做。 根据我们的经验，钱德勒、吉尔伯特、梅萨和斯科茨代尔的酒店通常不会这样做。 这家酒店的装饰试图追求时尚和“精品”，但事实并非如此。 我们入住期间的升级包括用廉价的强化木地板代替地毯、廉价家具、可能换了一些新的床垫和床单、重新粉刷过，其他似乎就没什么了。我们入住期间，工作人员非常友好。 我承认这一点。 （原文） I am rating this a 1 overall. The views are amazing. The rooms are very subpar. Trust the other reviewers that state the hotel needs a remodel. It does. And this is after changing ownership at least twice now. This hotel used to be a Holiday Inn. Then, a Graduate Hotel. Now Hilton has bought it? Our experiences with Hilton over the past 6 years have proven to us that they care about quantity over quality and the safety, comfort and wellbeing of their guests. When we stayed at The Graduate in Tempe, we were charged for parking. Few other hotels do this in the east and west valley of Phoenix. Downtown Phoenix hotels do. Usually not Chandler, Gilbert, Mesa, Scottsdale in our experience. The decor in this hotel is trying to be trendy and "boutique ". It is not. The upgrades when we stayed included putting in cheap laminate flooring instead of carpet, cheap furniture, maybe some newer mattresses and sheets, new paint jobs and seemingly little else. The staff was friendly when we stayed. I will give them that.

（由 Google 翻译）我们预订这家酒店的原因是我妻子想和她的家人住在同一家酒店。我同意了，但只在旅行的最后一晚。如果你想住在商店和校园中心，这里的位置很不错。可惜的是，前几天我选择的酒店让我们吃尽了苦头。这家酒店真的感觉像是在圈钱。停车要付费，这没什么大不了的，但房间很小，花园景观的称号有点夸张，更像是小巷景观。我们和一些家人在泳池边聚餐，他们说没有毛巾，而且他们已经跟前台说了两次。我又说了第三次。最终，他们把毛巾送到了我们的房间（是的，我们浑身湿透地走到房间）。我们通过Expedia预订了早餐，并为我们每人支付了费用。妻子下楼询问，被告知要点餐，费用将计入房费。Expedia的客服人员联系了前台，告诉我们他们有我们的“代金券”：妻子下楼，果然，他们有两张卡，每张15美元。我很奇怪为什么一开始不给。选择太多了，比如牛油果贝果、酸奶芭菲、一些其他小食和几款咖啡——我用优惠券点了芭菲和一杯玛奇朵，还不错——我本来以为这个价钱能买到一顿全套服务。我跟妻子保证，这篇评论是我最后一次强调我的选择有多好：我们刚离开的欢乐谷酒店便宜了20%到30%，房间里有按摩浴缸，还有免费的美味早餐和晚餐！虽然我们不喝酒，但酒店每人每晚都免费赠送了3杯酒精饮料！大厅里甚至还有爆米花机！我已经说完了，亲爱的读者们，请谨慎选择。 （原文） The reason we booked this hotel is because my wife wanted to stay in the same hotel as her family. I agreed, but only for our last night of the trip. The location is good if you want to be central to the stores and campus. Unfortunately we were spoiled from my hotel of choice the previous few days. This hotel really feels like a money grab. You pay for parking, no huge deal, but the room was small and the garden view title is a bit of a stretch, it was more like an alley view. We joined some family down by the pool and they mentioned there were no towels and they told front desk twice already. I went a third time. They eventually were brought to our rooms (yes we walked to our rooms wet) We went through expedia and paid for breakfast for each of us. Wife went down to ask about it and was told to order and it be billed to the room. The Expedia agent got through to the front desk and told us they had our “vouchers”: Wife went down and sure enough, there were 2 cards with $15 on each. I wondered why they weren’t given in the first place. Your choices were between items like an avocado on bagel, a yogurt parfait, a few other small items and a list of coffees- With my voucher I got the parfait and a macchiato which was decent- I was expecting a full service meal for the price. I promised my wife this review is the last time I’d rub in how much better my choice was: The hotel we just left in Happy Valley was 20-30% less, the room had a jacuzzi, there were free delicious breakfast and dinners! Even though we don’t drink we were given 3 free alcoholic drinks per person, per night! there was even a popcorn maker in the front lobby! I’ve said my piece, choose wisely dear readers.