盖林柏格的31个最佳一夜住宿

（由 Google 翻译）这是一家老酒店，维护得很好，员工也非常友好。溪流景观并不像你想象的那么私密，因为房间可以俯瞰溪流，而且正对着Econo Lodge的阳台。我们在溪里看到了一只熊！地理位置绝佳。我们还会再来的。床超级舒服，淋浴也很棒，而且我们很喜欢窗帘可以完全遮光。免费早餐也很棒。 （原文） It is an older hotel that is well kept and the staff are super friendly. The stream views are not as private as you think, as they overlook the stream and are directly across is the Econo Lodge balconies. We saw a bear in the stream! The location was perfect. We will visit again. The beds were super comfy, the shower was so good, and we loved that the curtains were able to totally blackout the room. Free breakfast was nice too.

（由 Google 翻译）房间干净宽敞，家具精美，壁炉温暖舒适，河景令人叹为观止。酒店还为我母亲安排了无障碍客房，我们对此非常感激。感谢你们提供的美好住宿体验！我们一定会再来的！ （原文） Rooms were clean and spacious. Furniture was beautiful. Fireplace was nice and warm. Views of the river were amazing. Handicap room accomodations were made for my mother and was greatfully appreciated. Thank you for a great stay!! We will be back!!

（由 Google 翻译）我和妻子从2025年8月8日至8月10日住在这里。周五帮我办理入住的那位年轻女士非常友好热情，彬彬有礼。我后来又回来问了个问题，她非常乐意帮忙。酒店位置很棒，就在小溪边。房间干净宽敞。我唯一不满意的是浴帘拉得不够低，地板会湿，然后放在地上的毛巾也会湿透。另外，我无法把房间调到我们喜欢的温度。我们入住时，恒温器设定在72华氏度（约22摄氏度）。我慢慢地把它调低了。到周六我把温度降到了62华氏度（约18摄氏度），但房间里仍然不够凉爽。我不介意床垫，但我妻子一点也不喜欢。早餐没吃，因为房间很小，如果有几个人的话，空间会非常狭窄。 （原文） My wife and I stayed here 8/8 to 8/10/25. The nice young lady that checked me in Friday was very friendly and courteous. I come back later with a question and she was more than happy to help. The hotel is in a great location and right along the creek. The room was clean and spacious. The only complaints I have are the shower curtain didn’t come down far enough so the floor would get wet, well the towel on the floor would get soaked. Plus I couldn’t get the room to cool off enough to our liking. The thermostat was set to 72 degrees when we checked in. I gradually lowered it down. I got it down to 62 degrees by Saturday and it still wasn’t cool enough in the room. I didn’t mind the mattress but my wife didn’t like it at all. Didn’t eat breakfast because it’s in a small room, really close quarters if there are a few people in there.

（由 Google 翻译）酒店位置绝佳，尤其适合想要靠近国家公园而不是远离城镇喧嚣的人。我们甚至在房间阳台上看到了熊！所有员工都非常友好热情，床也很舒服。早餐可以打包带走，但下午提供的苹果酒和饼干很贴心。非常愉快的一次住宿体验。 （原文） The location was great, especially if you want to be closer to the national park vs the busy-ness of town. We even saw a bear from the balcony of our room! All the staff was super friendly and nice, the beds were very comfortable. The breakfast was ok for grab and go, but the cider and cookies in the afternoon was a nice touch. Very nice stay.

（由 Google 翻译）我们在橡树溪旅馆住得很愉快。带壁炉的大床房和可以欣赏到美丽山景和溪景的漂亮阳台真是太棒了。服务人员非常热情友好，而且旅馆位置优越，步行即可到达一些很棒的步道、餐厅和历史遗迹。 （原文） We enjoyed our stay at the Oak Creek Lodge. The king size room with fireplace, and lovely balcony with beautiful mountain and creek view was phenomenal. Super friendly service, and the location was walking distance to some great trails, restaurants and historic sites.

（由 Google 翻译）所以，哇，这是一个很棒的住宿地点，甚至更好的是，你在那里遇到的每个人都非常友好和出色，业主/业主们创造了一个很好的员工环境，他们关心并热爱他们的工作。Rokeya，她简直就是一个摇滚明星！！！我们到的时候很晚了，晚上 11 点，没有停车位，她快要换班了，给我们腾出了一个车位，但除此之外，她非常亲切友好，和我们聊得很开心，帮助我们度过非常艰难的一天旅行后的第二天早上。清洁人员很棒，房间也很棒，我在这里看到的任何负面评论可能只是那些认为世界围着他们转的人。房间、位置和一切都很完美。还有，Rokeya，又是一个摇滚明星，在我儿子退房大约三个小时后，他发现他把他价值 600 美元的业余无线电落在了房间里，那是他叔叔刚送给他的生日礼物，他 24 岁，所以这相当于你 3 岁孩子最喜欢的毛绒玩具。打电话过去，收音机找到了，三天后就到了，我们得付UPS的费用，这是我儿子自己付的，他应该付。谢谢Rokeya，老板，她太棒了，应该加薪！！！明年我们还会带上鱼竿再来，因为我看到一条14英寸的漂亮虹鳟鱼在旅馆的溪流里钓到了。谢谢Old Creek Lodge的工作人员，很抱歉我记不住每个人的名字，包括那位每天早上准备早餐的热情好客的女士。 （原文） So, wow a great place to stay and even better, everyone you meet there as far as the staff is so friendly and awesome, the owner/owners have created a great environment of employees that care and love where they work. Rokeya, she is just a Rock Star by far!!! we arrived late, 11PM, no parking, she was close to her shift change and made a space available for us, but beyond that was so personable and friendly with a great conversation to help us for our next morning after a very difficult day of travel. Cleaning staff, awesome, rooms, awesome, any negative comments I have seen here are probably just entitled people that think the world revolves around them. Room, location, and everything are perfect. Also, Rokeya, again a Rock Star, about three hours after check out my Son figures out that he left his $600 amateur radio behind in the room that he just received from his Uncle for his Birthday, He's 24 so that would equate to your 3 year olds favorite stuffed animal. Called, radio found, arrived three days later, we had to pay for UPS, that is my Son did, as he should have to. Thank you Rokeya, Boss, she deserves a pay raise for being so awesome!!! We will be back next year with some fishing poles as I watched a sweet 14" Rainbow caught in the stream on property. Thank you Old Creek Lodge Staff, I'm sorry I can't remember everyone's name to include the wonderful Lady that keeps up with the morning breakfast treats.

（由 Google 翻译）氛围和员工都非常友好。Lacy 和 Rokeya 非常热情好客，而且提供了很多信息。尽管现在是旺季，她们还是竭尽全力让我们多住一晚。感谢这两位女士的热情好客和周到的服务，我们一定会再次预订这里。 （原文） Very friendly atmosphere and staff. Lacy and Rokeya were very accommodating and informative. They went above and beyond to extend our stay a night, even though it's a very busy season. We'll definitely be booking here again because of the graciousness and accommodation of these two ladies.

（由 Google 翻译）酒店不错，从入住到退房，员工服务都很棒。房间很漂亮，重新装修过，但需要彻底清洁。吸烟是这里的一大问题。有些员工在停车场当天送来的干净床单旁吸烟，他们有可以俯瞰河流的椅子，而且员工和其他酒店客人似乎一直在吸烟。 不要提供早餐，太难吃了。只有酸奶、麦片和一堆加工食品。 地理位置优越，靠近加特林堡市中心，而且客人停车免费！！ 我们可能会再次入住这里。 房间宽敞，风格质朴。 （原文） The hotel is good, the service of the staff is great from check in to check out. The rooms are nice and redone, but they need a deep clean. Smoking is a huge problem here. Some of the staff was smoking by the fresh linens that were delivered for the day in the parking deck, they have chairs over looking the river and again employees and other hotel guest are smoking it seems like all the time. Skip the breakfast offered, it is absolutely horrible. It just yogurt, cereals and a bunch of processed food. Great location for downtown Gatlinburg and its free parking for guests!! We would maybe stay here again. Rooms are large and rustic.

（由 Google 翻译）我们通常都住在公园大道上的酒店，但这次尝试了Bearskin酒店。我们在这里住了一周，非常喜欢我们宽敞舒适的房间，房间里有壁炉和可以俯瞰河流的阳台。酒店距离公园大道仅一个街区，交通非常便利。如果需要开车，进出也很方便。早餐是欧陆式早餐，但种类还算丰富。服务方面扣掉一颗星是因为客房清洁方面有一些小瑕疵，但总体来说还是不错的。我们肯定会再次入住。 （原文） We usually stay at a place on the Parkway but gave Bearskin a try. We've spent a week and have really enjoyed our spacious, well-appointed room with a fireplace and a balcony overlooking the river. It is just 1 block off of the Parkway, so still very convenient. It was much easier to get in and out if we needed to drive, too. Breakfast was continental, but choices were decent. The 1 star deduction for service was for a couple of shortcomings by housekeeping but overall has been good. We definitely plan to stay here again.

（由 Google 翻译）在另一家酒店令人失望的试住体验之后，我们来到了这家酒店。我们当时正在庆祝结婚41周年纪念日，预订了41年前住过的那家酒店。结果非常失望，我们以为只能将就了。我们联系了Bearskin酒店，电话那头的年轻男士非常热情，也很体贴我们的情况。他主动提出帮我们预留房间，因为我们离酒店只有15分钟的路程。我们到达酒店后，两位非常专业的前台接待员热情地接待了我们，并帮我们预订了一间完美的小溪边带壁炉的房间。价格非常合理，而且还包含早餐。房间超级干净，装饰精美，采用乡村小屋风格的家具。酒店门前有一个很棒的篝火坑，还有一个漂亮的游泳池和按摩浴缸。真正让我们印象深刻的是这两位员工的友好和乐于助人。他们很关心我们回到这里是为了重温多年前的蜜月之旅。酒店的干净整洁也充分体现了他们对自家酒店的信心，这一点在酒店的实际体验中得到了充分的体现。 （原文） We came to this hotel after a disappointing trial stay at another hotel. We were celebrating our 41st anniversary and had booked the hotel we stayed 41 years ago. And had such a disappointment and thought we would have to settle for it. We reached out to Bearskin and the young man over the phone was very helpful and compassionate about our situation. He offered to hold a room for us as we were about:15 minutes away. We were greeted by 2 very professional front desk persons who helped us to book the perfect room over the creek with a fireplace. The price was very reasonable. And included breakfast. Super clean and beautifully decorated in lodge style furnishings. They have a very nice fire pit out front and nice pool and jacuzzi. It was the friendly helpful nature of these to employees that made the difference. They cared that we were here in town to remember our honeymoon so may years ago. The cleanliness of the hotel was a great indicator that they were confident about their property and that showed.

（由 Google 翻译）超级可爱的地方，步行即可到达市中心。溪畔的房间景色优美。建筑确实比较老旧，但浴室翻新过。床不太好，很硬。服务很棒，前台很热情。早餐比较中规中矩，很普通。我会再来的。 （原文） Super cute spot, walking distance to downtown. The creekside rooms are a nice view. Buildings are def older but the bathrooms were updated. Beds aren't great, very firm. Great service, lovely front desk. Breakfast was pretty middle of the road, standard fare. I'd come back.

（由 Google 翻译）我太喜欢这家酒店了！这是我第二次入住。地理位置绝佳！房间干净整洁。酒店提供的热苹果酒和咖啡都很好喝！员工也很友好。以后来大烟山旅游，这里就是我的首选了❤️❤️❤️ （原文） Absolutely love this hotel. Second year staying here. Location is perfect! Rooms are clean. Hot cider and coffee provided was delicious! Friendly staff. This will continue to be my go to for the Great Smokey Mountains ❤️❤️❤️

（由 Google 翻译）强烈推荐！我们在Bearskin Lodge住过三次，每次都很棒。小屋总是干净整洁，员工也总是热情友好，以顾客为中心。地理位置靠近公园大道，步行即可轻松前往餐厅和娱乐场所。 （原文） Highly recommend! We have stayed at Bearskin Lodge three times and they never disappoint. The lodge is always clean and the staff is always very friendly and customer oriented. The location is close to the parkway and you can easily walk to restaurants and entertainment.

（由 Google 翻译）员工非常友好，房间很漂亮，可以俯瞰河流。欧陆式早餐一般。他们有煎饼机、吐司、酸奶和麦片。除此之外，这里是个很不错的地方。泳池边的篝火坑也很棒。 （原文） Very friendly staff, very nice room overlooking the river. The continental. Breakfast a pass. They have a pancake machine,toast, creek yogurt, cereal. Otherwise a very nice place. Nice fire pit by pools nice

（由 Google 翻译）我们住得非常愉快。早餐很棒，每个人都非常友好。房间非常陈旧，但我知道我选的时候就知道它很旧了。我的视野很差，但我没有抱怨，所以这不是他们的问题。我们住在泳池边，在Sugarlands停车场看到了一只熊，太棒了。如果你想找一家去拉斯维加斯大道很方便的酒店，这里是完美的选择。退房时，他们甚至还送了我们一个美味的草莓松饼。 （原文） We really enjoyed our stay. The breakfast was amazing and everyone was very friendly. The room was super dated but it’s whatever I knew it was old when I chose it. My view sucked but I didn’t complain so that’s not their problem. We was on the side by the pool and seen a bear in sugarlands parking lot and that was awesome. If you are looking for convenience to the strip it’s perfect. They even gave us a yummy strawberry muffin at checkout.

（由 Google 翻译）我和妻子非常喜欢这里。我们对服务和员工没有任何不满。他们知识渊博、彬彬有礼、乐于助人、友好周到。早餐美味可口。我们停好车后，除非想去其他地方，否则无需再次移动，因为加特林堡酒店的位置非常中心，几乎可以满足我们在加特林堡所有想去的地方。酒店内外餐厅林立，各种娱乐活动丰富多彩。在加特林堡酒店住宿绝对不会让您失望。我绝对会向所有人推荐这家酒店。我最近又预订了一次6天5夜的住宿。这将是我们第三次入住这里。我们绝对不想也不想去其他地方，但这里物超所值。我强烈推荐加特林堡酒店。 （原文） Me and my wife absolutely love it here. We did not have any problems with service or staff. They were knowledgeable, respectful, helpful, friendly and attentive. The breakfast was delicious and great. When we parked our car we didn’t have to move it again unless we wanted to go somewhere else because the Gatlinburg Inn is centrally located to just about everything that we wanted to do in Gatlinburg. There are so many restaurants, activities and all kinds of entertainment in and around the inn. You will absolutely not be disappointed with your stay at the Gatlinburg inn. I would absolutely recommend the inn to anyone. I just booked another stay here in the near future for 6days and 5nights. This will be our 3rd stay here. We have absolutely no desire or plans to stay anywhere else, but here. It is worth every penny. I very highly recommend the Gatlinburg inn

（由 Google 翻译）我给十间客房打了四星，因为它们比较老旧，需要翻新。酒店位置和员工都很棒。早餐种类丰富，量也很大。酒店就在市中心，步行即可到达周边所有景点，这点我很喜欢。坐在户外，围着火炉放松身心，感觉很惬意。停车有点困难。 （原文） I give ten rooms a 4 star cause they are out dated and need some love . The location and the staff are amazing. The breakfast you get is a lot and good variety. Love being able to walk to all the places to visit in the area since they are right in downtown. It’s nice to seat outside with the fire pit going and just relax . The parking is kinda difficult

（由 Google 翻译）非常棒的住宿体验！酒店太棒了，充满了历史气息。房间漂亮、宽敞、干净……淋浴设施很棒，早餐美味，员工热情友好。 强烈推荐！我们还会再来的！ （原文） Excellent stay!! The hotel is amazing..all of the history. The room was beautiful, roomy, clean...shower was amazing, breakfast yummy, staff was great, friendly and welcoming. I highly recommend! We will be back!

（由 Google 翻译）令人失望的加特林堡酒店住宿体验 我在加特林堡酒店的住宿体验，至少可以说令人失望。 无障碍设施问题：酒店入口极其不便。您必须从主街进入，这需要在交通拥堵的严重时期右转。虽然从后街可以看到酒店，但我们无法从那边进入，因为那条路完全封闭了。我们花了将近45分钟才从后门走到正门——这让我们的住宿体验从一开始就非常令人沮丧。 设施陈旧：虽然酒店标榜自己是传统和历史悠久的，但其设施却远远达不到现代标准。房间里的电源插座很少，很难给手机和电子设备充电。整个房间的灯光都非常昏暗，营造出一种令人不适的昏暗、陈旧的氛围。 房间只有一个开关，可以同时控制走廊和卧室的灯光，缺乏灵活性。如果您想要在夜晚获得柔和的灯光，而不是完全明亮的灯光，那么这里根本无法满足您的需求。我们不得不开着浴室的灯，只是为了获得一些环境光。 房间质量问题：我们的“露台景观”俯瞰着一个堆满脚手架和坏掉的空调的储藏区——这与我们预期的景色大相径庭。浴室没有排气扇，这很不舒服。就连电视也出了问题，画质很差，由于颗粒感太强，观看NFL比赛都变得很困难。 早餐摆放：早餐的摆放杂乱无章，很不方便。物品杂乱地散落在偌大的房间里——麦片机放在一个角落，牛奶放在对面角落，咖啡和奶精放在一边，糖则放在10-15英尺外。这让早餐体验变得毫无必要地乏味。 结语：我很少写负面评论，但在阅读了这么多关于这家酒店的正面评论后，我忍不住想分享一下我们截然不同的体验。遗憾的是，我们的住宿体验并没有达到预期。 （原文） Disappointing Stay at Gatlinburg Inn My stay at the Gatlinburg Inn was underwhelming, to say the least. Accessibility Issues: The hotel entrance is extremely inconvenient. You must access it from the main street, which requires making a right turn in notoriously congested traffic. Despite being able to see the hotel from the back street, we couldn’t enter from that side as it’s completely closed off. It took us nearly 45 minutes to navigate from the back to the front entrance—an incredibly frustrating start to our stay. Outdated Amenities: While the hotel markets itself as traditional and historic, the amenities fall far short of modern standards. The room had very few power outlets, making it difficult to charge our phones and devices. The lighting was extremely dim throughout, giving the space an uncomfortably dark, dated atmosphere. The room’s single switch controlled both the hallway and bedroom lights simultaneously, offering no flexibility. If you wanted subtle lighting at night without full brightness, there was simply no option. We resorted to leaving the bathroom light on just to have some ambient light. Room Quality Concerns: Our “patio view” overlooked a storage area filled with scaffolding and broken AC units—hardly the scenic experience we expected. The bathroom lacked an exhaust fan, which was quite uncomfortable. Even the TV was problematic, with such poor picture quality that watching NFL games was difficult due to the grainy display. Breakfast Layout: The breakfast setup was disorganized and inconvenient. Items were scattered illogically throughout a large room—cereal dispensers in one corner, milk in the opposite corner, coffee on one side with creamer and sugar 10-15 feet away. This made the breakfast experience unnecessarily tedious. Final Thoughts: I rarely write negative reviews, but after reading so many positive reviews about this property, I felt compelled to share our contrasting experience. Unfortunately, our stay did not live up to expectations.

（由 Google 翻译）我们今晚就住在这里。酒店位置绝佳，员工热情友好，我们的房间可以俯瞰河流、山脉和酒店后方的缆车。一切都很棒，除了我能在阳台上唱卡拉OK，同时还能听到河对岸一家酒吧播放的摇滚乐。如果阳台从早到晚都播放着震耳欲聋的音乐，那还有什么用？即使关上阳台门，音乐声还是会传进房间。我打电话给前台，被告知播放音乐的酒吧晚上10点就关门了。以后绝对不会再来这家酒店了。 （原文） We're currently staying here this evening. Great location, staff are cordial and we have a room overlooking the river, mountain, and chairlift at the back of the hotel. Everything is great, except I can do balcony karaoke in sync with the rock music from a business located across the river behind the hotel. What good is a balcony if one has blaring music played all day and well into the evening? Even with the balcony doors closed, the music permeates through the room. Called the front desk and was told the business playing the music closes at 10pm. Hotel is a no-go for any future stays.

（由 Google 翻译）我一直很喜欢这家历史悠久的酒店——几十年来，我们一家人都经常来这里，这里充满了回忆。可惜的是，这次入住让我感到失望，感觉被忽视了。我戴保持器，虽然我知道意外难免，但我的保持器在我们入住期间不见了。我把保持器放在了水槽上，后来才发现客房服务人员来过，因为毛巾已经换了。之后，保持器就不见了。 我们找遍了所有地方——房间、行李、衣服——但都找不到。我去前台，前台只简单地说了一句“对不起”，然后就问我是不是把保持器扔掉的。我并不生气，只是感到震惊和受伤。我礼貌地理解他们，只是想得到一些帮助，但却感觉被忽视了。他们让我打电话给总经理，我照做了，但只接通了语音信箱。 现在，我的保持器不见了，还要支付900美元的更换费用。我知道错误难免，但真正令人痛心的是事后缺乏关怀和同情。我希望当时能多一点同理心和责任感来处理这件事。 （原文） I’ve always loved this historic hotel — my family has been coming here for decades, and it’s a place filled with memories. Unfortunately, this visit left me feeling disappointed and unheard. I wear retainers, and while I understand accidents can happen, mine went missing during our stay. I had left them on the sink, and later noticed housekeeping had come by since the towels were replaced. After that, the retainers were gone. We searched everywhere — the room, our bags, our clothes — but they were nowhere to be found. When I went to the front desk, I was met with a simple “I’m sorry,” followed by a question asking if I was the one who threw them away. I wasn’t angry, just shocked and hurt. I was polite and understanding, only hoping for some help, but instead I felt dismissed. I was told to call the GM, which I did, but I only reached voicemail. Now I’m left without my retainers and facing a $900 replacement bill. I know mistakes happen, but what really hurt was the lack of care and compassion afterward. I wish the situation had been handled with a bit more empathy and accountability.

（由 Google 翻译）我们在狐步舞酒店的两晚住宿绝对是美妙的。鲍勃和雪莉是令人难以置信的主人，他们创造了个性化且真正经典的住宿加早餐体验，并最大限度地尊重您的隐私。房间非常干净，非常注重细节。仅前甲板上的山景就足以达到五星级评级，但他们竭尽全力确保客人的舒适度。我们住宿期间最棒的部分是每天早上醒来都能享用美味的三道菜早餐。雪莉是一位出色的厨师，鲍勃为每道菜提供热饮和大量迷人的当地历史事实。值得每一分钱，我们会回来的！ 关于加特林堡停车的注意事项：从他们的房子里，我们发现在城市周围散步的最佳停车位是在他们的山脚下，位于水族馆后面的 3 号红绿灯处。在旺季和节假日期间，交通和停车位可能会非常糟糕！但如果你顺山而下，它会直接把你带到停车场，第一个小时你需要支付 3 美元，之后每小时支付 1 美元，一天最多支付 8 美元。 “车库已满”的标志可能会产生误导，因为我们仍然能够找到多个停车位。如果不忙的话，水族馆前面的河路据说有免费停车位，先到先得。 （原文） Our two night stay at the Foxtrot was absolutely wonderful. Bob and Shirley are incredible hosts, creating a personal and truly classic B&B experience with utmost respect to your privacy. The rooms were sparkling clean with great attention to detail. The view of the mountains off their front deck would alone be enough for a 5 star rating, yet they go above and beyond to ensure the comfort of their guests. The BEST part about our stay was waking up to a gourmet 3-course breakfast every morning. Shirley is an outstanding cook, and Bob serves each course with hot drinks and a wealth of fascinating local historical facts. Worth every penny, we will be back! Note on Gatlinburg PARKING: from their house, we found the best parking to walk around the city to be at the base of their mountain behind the Aquarium at traffic light #3. During peak season and holidays traffic and parking can be horrendous! But if you follow the mountain down, it will pop you out right at the parking garage where you can expect to pay $3 for the first hour, then $1/hour after that with a max of $8 for the day. The "garage full" sign can be misleading, as we were able to still find multiple spots. If it's not busy, River Road that runs in front of the Aquarium supposedly has free spots that are first come first serve.

（由 Google 翻译）这家住宿加早餐酒店是您享用优质创意早餐、壮丽景色、靠近各个景点、干净且非常舒适的客房的绝佳选择。鲍勃和雪莉是很棒、善良的主人。这是我们第二次来。我们会回来的。不要错过这个享受美好假期的机会。 （原文） This B&B is an excellent choice for outstanding & creative breakfasts, spectacular views, close to a variety of attractions, clean, and very comfortable rooms. Bob and Shirley are wonderful, kindhearted hosts. This was our second visit. We’ll be back. Don’t miss this opportunity for a great getaway.

（由 Google 翻译）我们非常享受在狐步舞酒店的住宿！ 从我们到达的那一刻起，鲍勃和雪莉就让我们感到很舒服。 热情好客，包括该地区的历史故事。 景色很美，早餐也很棒——有 3 道菜！ 我们享受住宿的每一分钟！ （原文） We thoroughly enjoyed our stay at the Foxtrot! Bob and Shirley made us feel comfortable from the moment we arrived. The hospitality was wonderful including stories of the history surrounding the area. The views were lovely, and the breakfasts were SPECTACULAR - 3 courses! We enjoyed every minute of our stay!

（由 Google 翻译）我们想让每个人都知道我们在这家住宿加早餐酒店的美好体验。 雪莉和鲍勃非常亲切且信息丰富。 早餐非常美味，而且摆盘也很出色。 我们希望在不久的将来再来。 谢谢雪莉和鲍勃！ 加里和苏西 （原文） We want to let everyone know about our wonderful experience at this bed and breakfast. Shirley and Bob were extremely gracious and informative. The breakfasts were spectacular meals and the presentation was outstanding. We hope to return in the near future. Thank you, Shirley and Bob! Gary and Susie

（由 Google 翻译）非常棒的住宿体验，我们享受每一分钟。该地点美丽、宁静、热情。业主鲍勃和雪莉非常出色而且非常友好。每天的早餐都很美味。等不及要回去了。 （原文） Fantastic stay, we enjoyed every minute. The location is beautiful, peaceful, and welcoming. The owners, Bob and Shirley, were amazing and very friendly. The breakfast was delicious every single day. Can't wait to go back.

（由 Google 翻译）鲍勃和雪莉很棒。我们在如此美丽的位置享受了一次非常安静的住宿。早餐是一流的！强烈推荐这家住宿加早餐酒店，我们一定会回来的！哦，441 已经为我们开放了，鲍勃！感谢您的愉快住宿。 AJ 和梅丽莎！ （原文） Bob and Shirley are awesome. We enjoyed a great quiet stay with such a beautiful location. The breakfast was top notch! Highly recommend this bed and breakfast and we will certainly be back! Oh and 441 was open for us Bob! Thank you for the great stay. AJ and Melissa!

（由 Google 翻译）我们刚刚与鲍勃和雪莉度过了一个愉快的周末。 驾车上山的景色值得一看，价值数百万美元的景色，有五星级的早餐，住宿条件完美无缺，他们的参与度和个人风格是最好的！ 我们迫不及待地想带我们的朋友来这里。马克和黛比·帕森斯 （原文） We just spent a lovely weekend with Bob and Shirley. The drive up was worth seeing that million dollar view, having a 5 star breakfast, the accommodations were immaculate and their engagement and personal touch was the BEST! We can't wait to bring our friends here. Mark and Debbie Parsons

（由 Google 翻译）这个地方很棒。这里的工作人员都非常乐于助人。房间很干净。请注意，入住期间他们不提供更换毛巾、倒垃圾或吸尘服务。不过，您可以24小时从前台获取所需的一切服务。早上，您可以直接把脏毛巾踢出门外让客房服务人员清理，或者把它们扔进大堂的脏衣篮里。池畔咖啡厅提供美味的食物，而且非常方便。室内泳池不再有可用的瀑布，但孩子们玩得很开心。室内泳池的瓷砖周围有一圈污垢。按摩浴缸干净整洁，很漂亮。酒店靠近小溪的那侧的室外游泳池很不错，没有一圈污垢。由于酒店两边都是马路，所以在靠近球场的那侧还有第三个游泳池。大堂、咖啡厅、室内泳池和一个室外游泳池都在靠近小溪的街道上。酒店正门靠近小溪的那侧有一个电车站。它位于加特林堡电车的红色路线上（免费乘坐）。 （原文） This place is great. The people who work here are all extremely helpful. The rooms are clean. Be warned they do not replace towels, take out trash, or vacuum for you while staying. However, you can get everything you need from the front desk 24 hours a day. You can just kick your dirty towels out the door for housekeeping in the morning or drop them in a dirty linen basket in the lobby. The Poolside Cafe has good food and is super convenient. The indoor pool no longer has a functional waterfall, but it was fun for the kids. There was a ring of dirt around the tile of the indoor pool. The jacuzzi was lovely and clean. The outdoor pool on the creek side of the hotel is nice. It didn't have a ring of scum. There is a third pool on the court side of the hotel, since the hotel is on both sides of the road. The lobby, cafe, indoor pool, and one outdoor pool are all on the creek side of the street. There is a trolley stop right in front of the hotel on the creek side. It's on the red route of the Gatlinburg Trolley (which is free to ride).

（由 Google 翻译）我和妻子很喜欢住在这里。虽然房子有点老旧，也有些乡村风，但住宿环境不错，床也舒服。房间里确实需要微波炉，但也就那样了。两个泳池、热水浴缸和桑拿房都非常舒适惬意。工作人员非常友好热情，客房服务随时待命。我不喜欢别人用卫生纸，所以我们总是自带卫生纸。价格更低，而且注册后还可以使用他们的奖励计划，省点钱。 （原文） My wife and I love staying here. It’s a little older and rustic but a nice place to stay and the beds are nice. They do need microwaves in the rooms but that’s it. The two pools, hot tub, and sauna are all very nice and relaxing. Staff is so nice and friendly and housekeeping is there as you need it. I don’t like anyone’s toilet paper so we always bring our own. Prices are lower and if you sign up you can use their Rewards Program which saves you a little.

（由 Google 翻译）我本人从事酒店行业（短租），这次入住体验堪称完美。 这里算不上奢华，甚至也谈不上极致豪华……但它干净得一尘不染，现代感十足，设施齐全，泳池、热水浴缸和庭院都美不胜收。停车位充足，步行即可到达所有你想去的地方。如果你真的想彻底放松度假，不想走路，大堂门口就有电车……还有比这更棒的吗？更棒的是，他们精心挑选了一批我见过最友好、最乐于助人、最体贴周到的员工，从前台到维修人员，他们都完美诠释了悉尼·詹姆斯对酒店服务的热情好客！ 另外，我还想提一下，他们的价格也很亲民，并没有像其他一些酒店那样趁着旅游旺季哄抬价格。 这里真是一处隐藏的宝藏！ 谢谢，来自纽约的克里斯（#603，告诉他们是我推荐的）。 （原文） I am personally in the hospitality industry, (short-term rentals), and this stay was flawless. This place is not elegant, not even ultra fancy… But it is impeccably clean, modern, has incredible amenities, beautiful pools, hot tub and grounds. It has plenty of parking and is a very short walk to everything you could possibly want, and if you truly want to be on vacation and not walk, there is a trolley from the lobby door… How do you beat that? To top it off, they have taken the time to acquire the friendliest, most helpful, accommodating staff I have ever experienced, from the front desk to maintenance, they represent the accommodating nature of Sydney James commitment to hospitality!! Let me just mention as well, even their prices are welcoming, they don’t seem to have jumped on the bandwagon of exploiting the tourist nature of the town. This place is a HIDDEN GEM!! Thank you, Chris from NY(#603, tell em’, I sent you)

（由 Google 翻译）度假村比较老了，但房间非常漂亮。然而，我们的房间钥匙连续两晚都坏了，我丈夫不得不步行去办公室给我们拿新的钥匙。我知道我没有报告，但当时想在房间里用个假壁炉，结果却坏了。落地灯的电线也从墙上的插座上掉了下来。优点：床很舒服，房间里的热水浴缸很棒，非常宽敞，坐在阳台上欣赏小溪的美景，我简直想坐一整天。房间很大，他们提供免费班车，很方便。 （原文） Older resort but very beautiful room. However two nights in row our room key wouldn't work my Husband would have walk to office and get us new room keys both nights, also I know I didn't report it but was hoping to use fake fire place in room and wouldn't work also the floor lamp cord likes fall out of wall plug. Positive comfy beds great hot tub in room very roomy and spacious and lovely views sitting on balcony on creek I could have sat there all day long. Very large room and they have free shuttle which was nice to ride.

（由 Google 翻译）我们的住宿体验简直棒极了！员工非常友善，脸上总是挂着笑容。房间温馨又干净，非常适合我和妻子。我们一定会再次入住。我的服务犬也能方便地使用卫生间，这真是太好了，我们根本不用走很远。总之，这是一次非常愉快的住宿体验。 （原文） Our stay was absolutely amazing. The staff is so friendly and always with a smile on their faces. The room was super cute and clean. Perfect for me and my wife. We will definitely be returning. It was also great for my service dog to be able to use the bathroom. We didn't have to walk far at all. Altogether it was a wonderful stay.

（由 Google 翻译）前台的April让我们的住宿体验格外美好。她确保我们所需的一切都已备齐。房间宽敞，还能欣赏到色彩斑斓的树木美景！酒店位置优越，步行即可到达市中心，所以您可以把车停在那里。酒店内的咖啡厅也很棒。我们非常享受这次住宿，以后还会再来。谢谢！ （原文） April at the front desk made our stay exception. She made sure we had what was needed. The room was huge with any amazing view of the beautifully colored trees! The location was within walking distance to downtown so you could leave your car. The on-site Cafe was a great addition. We enjoyed our stay and will come back. Thanks!

（由 Google 翻译）我在网上预订了这家酒店，一进房间就大吃一惊。房间里弥漫着一股难闻的烟味，还混杂着潮湿发霉的气味。这简直令人无法接受，尤其是我还带着孩子。 我立刻回到前台反映情况，但工作人员却漠不关心，拒绝提供任何解决方案——甚至连换房都不肯。当我要求退款时，她只是简单地说他们“不退款”。 这种做法极其不专业，也暴露了这家酒店管理的糟糕程度。我白白浪费了金钱和时间。我强烈建议大家远离这家酒店。 （原文） I booked this hotel online, and as soon as I entered the room I was completely shocked. The room had a terrible smell of cigarettes mixed with damp, moldy odor. It was absolutely unacceptable, especially since I had my child with me. I immediately went back to the front desk to report the issue, but the staff member showed zero concern and refused to offer any solution—not even a room change. When I asked for a refund, she simply said they “don’t issue refunds.” This is completely unprofessional and shows how poorly this hotel is managed. I wasted my money and my time. I strongly advise everyone to stay away from this place.

（由 Google 翻译）我们度过了一个美好的长周末周年纪念之旅，在Burnin Love小木屋住得很开心。小木屋非常干净温馨，入住和退房手续都非常便捷。Honeymoon Hills为我们提供了住宿所需的一切信息，小木屋离市中心很近，购物很方便，但又足够远离喧嚣，让我们在夜晚享受到了山间的宁静与私密。如果您计划前往加特林堡，并且需要一家优质的租赁公司，我强烈推荐您选择他们。 （原文） We had a great long weekend anniversary trip and enjoyed our stay at Burnin Love. The cabin was very clean, welcoming and check in was super easy on arrival and departure. Honeymoon Hills provided plenty of info for everything we needed for our our stay, and the cabins were close enough to downtown for easy access to shopping, but also far enough out that we enjoyed the peaceful quiet and seclusion of the mountains at night. I would highly recommend booking with them if you’re looking to visit Gatlinburg and need a great company to find a rental with.

（由 Google 翻译）我们在蓝岭景观酒店住得很愉快。没错，正如网站上所说，路很陡，掉头空间也很有限，但这并没有造成什么问题。我们很喜欢后廊上那个僻静的浴缸。壁炉只在冬季才使用，所以我们没能享受坐在火炉边的乐趣。如果我们的行程安排允许我们多住几天，我们会很高兴的。 （原文） We very much enjoyed our stay at Blue Ridge Views. Yes, the road is steep, as the website indicated, and the turn around space was limited, but it didn't cause a problem. We loved the secluded tub on the back porch. The fireplace is functional only in the winter months, so we could not enjoy sitting by the fire. We would have been delighted if our schedule would have allowed us to stay longer.

（由 Google 翻译）我们刚刚入住蜜月山 (Honeymoon Hill) 的 Love Nest 小屋。这真是一个温馨的小地方，既僻静又私密，而且地理位置绝佳，离我和女友在加特林堡 (Gatlinburg) 想去的所有地方都很近。下次来加特林堡，我们肯定还会再来！ 出发前，房东非常贴心地把所有必要的信息都发给了我们。整个过程非常顺利便捷。满分推荐！ （原文） We just stayed at Love Nest cabin in Honeymoon Hill. A nice little place; secluded, private area, and still perfectly located close enough to everything that my girlfriend and I wanted to do in Gatlinburg. We will definitely book again, for another trip! Before the trip, the owners made sure to send us all the necessary details and information. Such a smooth and easy process. 10/10

（由 Google 翻译）我们上周在这里度蜜月。一切都太棒了！小木屋就像梦寐以求的烟山小屋，舒适又宁静。从小木屋望出去的景色美得令人窒息。帮我预订的工作人员非常热情周到，他们会时不时过来询问我们是否需要什么。我下次肯定还会选择他们。 （原文） We stayed here for our honeymoon this past week. Everything was so amazing. The cabin which was the smoky mountain dream was so nice and peaceful. The view from our cabin was so incredible. The staff that helped me book this was so helpful. They would check on us to make sure we didn’t need anything. I will definitely be booking with them again.

（由 Google 翻译）我们最近入住午夜之火度假屋庆祝结婚十周年，这里完全满足了我们周末度假的所有需求。工作人员非常棒，在我们抵达前就与我们进行了详细的入住说明，并告知了我们钥匙密码。入住第一晚后，他们还再次联系我们，询问我们是否一切顺利。我之前也住过加特林堡其他公司的度假屋，但从未像蜜月山庄这样体贴周到，他们真的非常用心。入住期间没有任何问题，抵达时度假屋干净整洁，所有必需品一应俱全。我加订了周年纪念套餐，感觉物超所值！热水浴缸在我们到达时干净且水温适宜，看得出来他们对每一个细节都格外用心。感谢你们让我们拥有了一次难忘的周年纪念之旅！ （原文） We recently stayed at Midnight Fire for our 10yr anniversary, it was everything we needed for our weekend getaway. The staff were amazing and checked in with us before we arrived with detailed instructions and our key code and even checked in with us after our first night to make sure things were going well. I have stayed at many cabins in gatlinburg from other companies and I've never been checked on like we were with honeymoon hills, they truly care. We had no issues during our stay, arrived to a clean cabin with all the essentials, I added the anniversary package on and it was worth every penny! The hot tub was clean and hot when we arrived, you can tell they take the extra step on even the smallest of details. Thanks for making our anniversary one that we won't forget!

（由 Google 翻译）我们在蜜月山小屋度过了最美好的时光。小屋非常干净，感觉就像家一样。床很舒服，我们睡得特别香。我们很喜欢热水浴缸和心形按摩浴缸。后院露台的景色美极了。 （原文） We had the best time we stayed at Honeymoon hills cabins . The cabin was very clean and felt like home . We slept so good the bed was very comfortable. We enjoyed the hot tub and the heart shaped jacuzzi tub . The view off the back patio was so beautiful

（由 Google 翻译）路况很差，强烈建议开四驱车。这次我开的是Trail Boss，山坡上的碎石路非常颠簸。除此之外，我们玩得非常开心！小屋舒适温馨，还有台球桌和热水浴缸，玩得不亦乐乎！下次一定还会再来。 （原文） Roads were rough to drive on, highly recommend a 4x4. I was using my trail boss this trip and the gravel driveways on the side of a mountain are rough. Other than that, we had an amazing time! Comfortable, cozy, and a lot of fun with the pool table in the cabin and a warm hot tub! Will come back again

（由 Google 翻译）位置不错，位于大道东侧，步行到市中心很方便。这里的服务一直都很好，如果你需要什么，他们随时可以为你效劳。可惜的是，房间和整个酒店的清洁度都下降了。一天早上醒来，发现厨房中间有一只死蟑螂。其中一个浴室的水槽排水很慢，我上下移动了几次塞子，黑色的块状物从排水口飘了出来。地板还算干净。滑动玻璃门锁坏了，虽然有安全杆，但我不放心小孩子靠近。阳台很漂亮，但很脏，到处都是蜘蛛网。我们很喜欢住在这里，但酒店和房间确实需要一些细心的维护才能恢复原状。我们很喜欢这个地方，而且老板/经营者也很细心。只是希望他们能尽快翻新一下。 哦，对了，电视很烂，抱歉，画面很差，一半的频道都不能用或没有声音。互联网还不错，但很烦人，因为你必须不断重新登录。不知道为什么？ （原文） Location is good, east side of the strip, easy walk downtown. Service has always been pretty good here, if you need something they’re on it. Unfortunately the cleanliness of the rooms and the entire property has gone downhill. Woke up one morning and there was a dead roach in the middle of the kitchen. Sink in one of the bathrooms was slow draining so I moved the stopper up and down a few times and black chunks came floating out of the drain. Floors were fairly clean. Sliding glass door lock was broken but there is a safety bar, but I would not trust small kids around it. Balcony is nice but dirty and spider webs everywhere. We do like staying here but the property and rooms do need some TLC to get it into good shape. We do like the place and again the owner/operators are attentive. Just hope they do a makeover, soon. Oh and the TV’s suck, sorry, but the picture is horrible and half the channels don’t work or don’t have sound. Internet is decent but annoying because you have to keep re-logging in. Not sure why that is?

（由 Google 翻译）房间虽然不算干净，但也不算太脏。我们一共四个人，房间里没有足够的卫生纸和毛巾。墙纸都剥落了。电视有杂音，但还能用。走道上的地毯上长满了青苔。房间里的电话，包括拨打前台的电话，都完全不能用。入住期间，水疗室无法使用，主泳池区的热水浴缸也无法正常工作，瀑布目前也无法使用，室内泳池的水很冷，不过室外游泳池的加热效果更好。我知道这栋楼有些老旧，似乎正在装修，但我不确定是否应该让客人住在墙纸剥落的房间里。房间里有一台可以使用的微波炉和一台迷你冰箱，冰箱很冷，这是一个优点。我的床头灯坏了，开关不见了，必须插上电源再拔掉电源才能打开和关闭。枕头很舒服，床很旧，肯定是弹簧床垫，但还能用。我们来的时候，他们有预先包装好的糕点和咖啡，因为他们的早餐区和其他设施都在施工。我没能尝到任何东西，因为我不能喝牛奶，而且他们的奶精都不是完全不含奶的。咖啡本身不太好，但毕竟是咖啡。 我们看到了三个冰块和自动售货区，但其中一个坏了。房间里的空调运行良好。 离加特林堡的主要路段不太远。考虑到过去几年加特林堡的鸟儿们经历了这么多，我尽量宽容一点，所以我给了三星，不过我不知道我们是否会再次预订这里。 （原文） The rooms weren't exactly clean though not terribly dirty either. There wasn't enough toilet paper or towels in the room as we had four people. The wallpaper is peeling off of the wall. The TVs audio is staticy but functional. The carpet on the walkways is full of moss. The telephones in the rooms, including dialing to the front desk, do not work at all. The spa room was not functional while here, the hot tub in the main pool area does not work properly, the waterfall is also not functional currently, the indoor pool was cold, the outdoor pool was heated better though. I understand that the building is old and it seems like they're doing some work but I'm not sure you should put a guest in the room with peeling wallpaper. There is a functional microwave and a mini fridge which is cold so that's a plus. My bedside lamp is broken you have to plug it and unplug it to turn it on and off as the switch is gone. The pillows are comfortable the beds are old and definitely spring mattresses but they are serviceable. They had prepackaged pastries and coffee while we were here as their breakfast area and stuff is all under construction I couldn't try any of it because I can't have milk and none of their creamer is completely dairy free the coffee itself isn't great but it's coffee. There are 3 ice and vending areas we've seen, however one is out of order. The air conditioning in the room works well. It's not too far from the main Gatlinburg stretch. Considering all the gatlin's birds been through in the past few years I'm trying to be lenient which is why I'm giving a three though I don't know that we would book here again.

（由 Google 翻译）我们的电视只有几个频道。早餐只有几块糕点，真希望再多点。房间可以重新粉刷一下。不过我们房间里的壁炉很棒。床很舒服。室外泳池是加热的。而且酒店就在步行街附近，所以我们可以步行去很多地方。服务也很好。价格也很公道！我们一定会再来住的！ （原文） Our TV only got a few channels. The breakfast is just a few pastries, and I wish it was a little more. Rooms could be painted again. But the fireplace in our room was very nice. Beds were comfortable. Outdoor pool was heated. And it was right near the stip so we could walk to a lot of things. The service was good too. The price was very fair! We will definitely stay here again!

（由 Google 翻译）在这里住了几天，工作人员非常友好，服务周到。地理位置优越，步行几分钟就能到镇上，避免了堵车。酒店因为一些方面被扣了星。考虑到这里的价格只有其他地方的一半，我们并不介意它有点过时。我们想抱怨的是——阳台门锁不上，本来应该有一个安全杆可以锁，但我们住了第一晚后发现它被藏起来了。阳台暂时锁不上，这有点让人担心。还有酒店的清洁度。不知道浴室墙上的棕色痕迹是什么，墙基上还有污垢。需要好好擦洗一下。虽然离水很近，但房间闻起来却没有霉味，所以他们确实采取了防霉和防潮措施。我在酒店期间带了来苏尔湿巾，但总的来说，考虑到价格和位置，我还是会再来的。 附注：早餐是外带的，比如燕麦棒、蜂蜜面包和咖啡。 淋浴水很热，有红灯加热。淋浴声音很大😂😂不过我们都笑了。这个地方自有它的魅力。 （原文） Spent a few days here staff is so friendly and go above and beyond. The location is great you can walk to town in minutes and avoid driving in the traffic. Took stars off for a few things. Now keeping in mind this was half the price of other places we didn’t mind it being semi out dated. The complaints we have are- balcony door didn’t lock there was to be a safety bar to lock it that we found hidden after the first night. That was kind of sketchy not being able to lock the balcony for a bit. And the cleanliness of it. Not sure what the brown marks on the wall in the bathroom were, along with dirt lining the base of walls. It could use a good scrub. The room did not smell musty surprisingly for being so close to water so they do keep up on mold and moisture control. I did take Lysol wipes over the hotel but overall for price and location I would go back. Side notes- breakfast is grab and go like granola bars, honey bun, and coffee. Water- in shower very hot, with red light warmer. Shower was very loud 😂😂 but we had a good laugh about that. This place had its own charm to it.

（由 Google 翻译）终于可以去参观了，住得很愉快。 我们订了一间临溪的房间，这真是太棒了。 首先，我们在办理入住时与前台小姐相处得很好。我们叫她“Ole Red”。 她信息丰富，但也很直率。 她快速地跟我们讲解了酒店的规则和泳池开放时间。最后我们又问了一次泳池开放时间，她说我已经告诉过你了，但她给我们的规则纸上有，我们可以在那里找到。 住宿体验很棒，最喜欢溪边。步行到所有地方都很近！ 我们很感谢这次入住！ （原文） Finally got to visit, and I enjoyed the stay. We got a room on the creek and it was the best part. First we got to experience the front desk lady at check in. We called her "Ole Red" She was informative but very blunt. She went over the rules/ pool times of property quickly with us. At the end we asked again the times of the pool and she said I've already told you, but it was on the rule paper she was giving us so we could find it there. The stay was great and really enjoyed the creek the most. Quick walk to everything! We appreciate the stay!

（由 Google 翻译）这地方太恶心了。墙纸都剥落了，墙上还有洞，浴缸都发黄了……阳台下的河水倒是挺干净的，但也仅此而已。我们去前台反映情况的时候，他正忙着帮一个被锁在浴室里的女士脱困。我们退了款就走了，没再住。千万别来！ （原文） This place is disgusting. Wall paper peeling off the walls, holes in the walls, bathtub was brown... the river under our balcony was neat but that was about it. When we went to talk to the front desk, he was busy trying to get a lady unstuck from getting locked in her bathroom. We got a refund and left. Did not stay. DONT DO IT.

（由 Google 翻译）首先我想说……我们在这里住过大约 6 次，每次进城我们都不会打电话询问其他地方，我们告诉每个人都住在这里。不幸的是，这可能是我们最后一次住了。当我打电话预订房间时，他们告诉我他们只有一个小木屋，而且价格是我通常每晚价格的两倍。没关系，我真的需要一个房间，而且地方很好，员工友好，所以我可以接受。我们到了那里，去了我们的房间。令我们惊讶的是，它与我们平常的完全相反。现在我知道了，这是树林里，所以蜘蛛之类的东西是可以预料到的，但是不是每个房间的每个角落都有。由于我对毒藤高度过敏，我们不得不把门廊上的毒藤扫掉才能进出房间。房间里还有其他虫子，迫切需要彻底清洁。到处都是蜘蛛网、蛛网和厚厚的灰尘，空调里还有霉点。我们还得跑遍整栋楼找冰块，因为入住时他们没有告诉我们，他们明确告诉我们位置的三台制冰机中，有两台坏了。我们去了办公室，告诉了那个女服务员，她好像只是想让我们离开办公室，别再烦她了。她提议派人来我们房间“清理蜘蛛网”。我们拒绝了，因为至少我们知道蜘蛛在哪里。我等到换班才回办公室。服务员人很好，说会转告大家。今天早上我退房时，那位女服务员没有问我们住得怎么样。他们一次也没给我们安排其他房间（虽然他们说房间都满了，但其实有很多空房间），也没有给我们打折什么的。我的丈夫（最近患了双肺炎，并被诊断为充血性心力衰竭）在抵达后大约 2 小时就一直咳嗽和打喷嚏，我希望这与空调中的灰尘和霉菌无关。我还向工作人员展示了照片并附在这里。我们经常住在那里，住得也不远。遗憾的是，我们被告知店主不再关心了，想要出售它，所以似乎不会采取任何措施。想到他的祖父母为留下这份遗产（自 1941 年以来）付出了多大的努力，而他却放弃了它，毫不在意，真是令人难过。这家酒店很酷，地理位置也很棒，但店主却不在乎。作为一家园林绿化公司的老板，我理解经营企业，但这很可悲。在那里工作了一年多的员工只见过店主两次，看看这家酒店，你可以看出他并不关心，但是没有为非常忠诚的客户提供任何东西，这个问题只是给这家酒店的棺材钉上了最后一颗钉子。我敢打赌，再过一两年，这家酒店要么会被拆掉，要么被某个大型连锁酒店取代或翻新。作为一名业主，我想说：顾客就是你的生计来源……他们真的会为你买单。如果他们感觉不到被重视，那就完了。口碑可以成就你，也可以毁掉你，坏话比好话更难杜绝。如果你不照顾好你的顾客，他们就会去其他更贴心的酒店。而且他们每晚会花更多的钱住在那里。真是令人难过，但我希望我们住宿的钱能用在对酒店有益的地方，因为我工作太辛苦了，不想把钱浪费在一个不关心顾客、不提供任何解决方案来吸引顾客回头的人身上。 （原文） I want to start by saying.... we have stayed here about 6 times and we dont even call anywhere else when coming in town and we tell everyone to stay here. Unfortunately this was probably our last stay. When I called for a room I was told they ONLY had a cabin available and it was DOUBLE what I normally pay per night. That's fine I really needed a room and the place is nice, staff friendly so I was ok with that. We get there and go to our room. To our surprise it was the TOTAL opposite of our normal. Now I know its the woods so spiders and such are to be expected however not in every single corner of every room. We had to sweep the poison ivy away from the porch just to go in and out of the room since I am HIGHLY allergic. There were other bugs in the room and it is in DESPERATE need of a complete clean. Spiderwebs, cobwebs, and thick dust all over and MOLD in the ac, also we had to go all over the property to find ice since they didnt tell us when we checked in that 2 of the 3 ice machines they specifically told us the location of were not working.. we went to the office and told the girl working and she seemed like she just wanted us to get out of the office and leave her alone. She offered to have someone come to our room and "knock down the Spiderwebs". We declined because at least we knew where the spiders were. I waited till shift change and went back in the office. The guy was nice and said he would pass it along. This morning when I checked out the lady working didnt ask how our stay was or anything. Not one time were we offered a different room (which there were PLENTY empty despite being told they were full), nor were we offered a discount or anything. My husband (who had double pneumonia recently and diagnosed with congestive heart failure) has been coughing and sneezing since about 2 hours after arriving and im hoping it has nothing to do with the dust and mold in the ac. I have also shown photos to the staff and have attached them here. We stay there often and dont live far. Sadly we were told that the owner doesnt care anymore and is wanting to sell it so it doesnt seem like anything will be done. Is very sad to think how hard his grandparents worked to have a legacy (since 1941) and he has just let it go and doesnt care. This hotel could be so cool and is in a perfect location but the owner doesnt care. As the owner of a landscaping company I understand running a business but it is sad. Employees that have been there over a year only seen the owner twice and looking at the property you can see that he doesnt care but not offering anything to very loyal customers the have a problem just drove the final nail in this properties coffin. I bet in the next year or 2 this place will be either torn down and replaced or remodeled by some big chain hotel. As a business owner I will say this: your customers are your livelyhood... they literally pay your bills. If they dont feel appreciated its over. Word of mouth can make you or break you and bad word of mouth is harder to stop being told then good. If you dont take care of your customers they will go somewhere that will take care of them. And they will pay more per night to stay there. so sad but I hope that the money from our stay goes for something good for the property because I work to hard to spend my money to be waisted on someone who doesnt care about their customers enough to offer any solution to keep them coming back.

（由 Google 翻译）遗憾的是，不再有“小屋”，但其余的房间装饰精美且舒适。景观和位置造就了这个地方。非常安静。一天早上，我们被一头威普尔的歌声吵醒。 如果您想避开加特林堡的疯狂，这里就是您的住处。 （原文） Sadly, there is no more “lodge” but the remaining rooms are very nicely decorated and comfortable. The view and location are what makes the place. Very quiet. We were treated one morning to be awakened by a singing whippoorwill. If you’re looking to avoid the craziness of Gatlinburg, this is the place to stay.

（由 Google 翻译）想要体验宁静的山间生活，离城镇只有几步之遥；简直太棒了！预订和入住都很方便，房间设施齐全，工作人员热情周到。感谢Cindy满足了我们入住底层的要求。第三天：目前为止一切都很完美。 （原文） Wanted restful mountain experience, moments from town; hit the jackpot! Easy booking and check-in, well-appointed room, responsive staff. Thanks to Cindy for accommodating request for ground floor. On day 3: perfect so far.

（由 Google 翻译）2.5/5……平心而论，这间房干净宽敞，景色也很不错。可惜的是，除此之外，我实在没什么可说的了。这里并非度假小屋，也没有工作人员。一切都是自助入住。照片上的外观展示的是曾经的度假小屋，但现在已经不存在了。房间确实很大，浴室也足够大。虽然有小厨房，但完全没有搅拌碗、餐盘、碗碟、烤盘、保鲜/冷冻碗、烤面包机，而且烹饪用的锅具少得可怜，我们甚至不得不把沙拉放在滤锅里，用仅有的小锅煮意大利面也费了不少劲。我建议老板和经理彻底检查一下每个房间，并列出需要添置的物品清单。另外，电视也应该升级，以便能够播放Netflix和其他应用程序。我们决定提前一天离开，因为回家会更开心 :( （原文） 2.5/5 ….to be fair, this room is clean, large and the views are very nice. Unfortunately, can’t say much more than that. This is NOT a lodge, and there is no staff present. It is all self check in. The pictures of the outside represent a lodge that once was here but does not exist anymore. Again, the rooms are large and the bathrooms a good size . There is a kitchenette area but absolutely no mixing bowls, no serving plates or bowls, no baking pans, no storage/freezer bowls, no toaster, and the pans for cooking are so limited we had to put a salad in a colander and struggled a bit with the small pans available when cooking spaghetti. I recommend that the owner and manager do a thorough walk through of each unit and make a list of items needed. Also, upgrade TVs to play Netflix and other apps. We are leaving a day early because we will be happier at home :( .

（由 Google 翻译）这美景依山而建，美不胜收。我们房间的景色非常好。我喜欢房间里的一切舒适感，但感觉就像我们在一间小屋里。有一个全尺寸的冰箱、洗碗机、炉灶、站立式淋浴、按摩浴缸，我们有一张特大号床和一个带大阳台的完整客厅。沙发拉开了，变成了孩子们的床。装饰很棒，辛迪非常出色地回答了我们所有的问题。我会再呆在那里并向任何人推荐它。 （原文） This beauty is nestled in the mountains and it is gorgeous. The view from our room was outstanding. I loved how all the comforts of home were in the room, but it felt like we were in a cabin. There's a full size fridge, dishwasher, stove, stand up shower, Jacuzzi bathtub, we had a king sized bed and a full living room with a large balcony. The sofa pulled out to a bed for the kids. The decor is great and the Cindy was amazing at answering all of our questions. I would stay there again and recommend it to anyone.

（由 Google 翻译）我喜欢这里的一切，天哪，景色太美了！！房间温馨舒适，入住和退房手续也十分便捷，让整个体验完美无瑕。我简直无法想象火灾前的巴克贝里溪旅馆该有多么令人惊艳。 （原文） I loved everything and OMG, the view!! The coziness and the comfort of the room combined with the ease of checking in and out made the whole experience perfect. I can only imagine how extraordinary Buckberry Creek Lodge was before the fire.

（由 Google 翻译）我姑姑在这里举行了婚礼，真是太棒了。房间很棒而且很宽敞。景色也令人惊叹。酒店后面有很多小径可以通往福雷斯特，徒步旅行非常有趣，我们甚至还看到了一只熊。旅馆距离市区只有很短的车程，但我们想一直呆在旅馆里。我很想回去！ （原文） My aunt had her wedding here and it was so awesome. The rooms are great and quite spacious. The views are amazing, too. There are lots of trails out behind the hotel that go into the Forrest and they are so fun to hike, we even saw a bear. The lodge is just a short drive from the city, but we wanted to stay at the lodge the whole time. I would love to go back!

（由 Google 翻译）这里环境清幽，景色优美，而且非常干净。地理位置也十分便利，去加特林堡和国家公园都很方便。 （原文） Quiet and beautiful views and very clean. It's a very convenient location too for Gatlinburg and the National Park

很嗨很嗨......

（由 Google 翻译）在多莉坞度过了美好的一天！公园超级可爱，不是很大，但老少咸宜，有很多活动。我们没有看表演，但玩了游乐设施，非常喜欢。公园 10:00 开放，我们 09:30 到达，里面相对安静，适合四处走走。不幸的是，很多游乐设施直到 11:00 才开放。明星过山车避雷针全天关闭（显然这是一个常见的主题！），但幸运的是，18:00 重新开放，所以我们乘坐了进去。公园下午非常繁忙，排队时间需要 75-80 分钟，但上午只需 15-30 分钟。公园里的食物很美味，对于主题公园来说价格合理。当天晚些时候吃饭的队伍很长。除了公园门票外，25 美元的停车费有点高，但遗憾的是大多数公园现在都这样做。公园里的手机信号很差，Dollywood 应用程序几乎无法使用，不少游客在返回停车场的路上抱怨这个问题。不过总的来说，还是强烈推荐！ （原文） Great day out a Dollywood! The park is super cute, not too big and plenty going on for every age. We didn’t get to see any shows but we did ride the rides and loved them. We got to the park for 0930 for its opening at 1000 and it was relatively quiet and nice to walk around. Unfortunately a lot of the rides didn’t open until 1100 onwards. Lightening Rod, the star of the show rollercoaster was closed all day (apparently a common theme!) but luckily reopened at 1800 so we got a ride in. The park got very busy in the afternoon with 75-80 min queue times but 15-30 mins in the morning. Food in the park was delicious and well priced for a theme park. Queues for food later in the day had long lines. $25 for parking is a tad steep on top of your park ticket but most parks are now doing this sadly. Phone signal in the park is very poor meaning the Dollywood app is rendered near useless with a quite a few guests complaining about this on the ride back to the car park. Overall though would highly recommend!

（由 Google 翻译）这是一个适合全家游玩的游乐园，拥有众多惊险刺激的游乐设施和精彩绝伦的表演。 我们是在圣诞节期间去的，灯光秀美得令人窒息。“大烟山圣诞节”表演有现场管弦乐队伴奏，歌手们的演唱也十分出色。 我们选择在11月的平日去，所以排队时间非常短。我们全家玩遍了所有的过山车，有些甚至玩了四五遍。 我和女儿最喜欢的过山车是“火焰追逐者”（Fire Chaser）。它的主题非常可爱，而且刺激程度也比较低。我的儿子和丈夫喜欢“飞鹰”（Flying Eagle），但它绝对是一款为寻求刺激的人准备的过山车。 我们排队时间最长的是肉桂面包，但绝对值得等待20-30分钟。午餐的食物质量和其他主题乐园差不多，但可能只是我们运气不好，食物品质时好时坏。 这里适合所有人，我非常欣赏这里对家庭和信仰的重视。 （原文） A family friendly amusement park, with lots of thrill rides and AMAZING shows. We went during the Christmas celebration, and the lights were breathtaking. The Christmas in the Smokies show had a live orchestra, and the singers were outstanding. Going in November, on a weekday, made for super short lines. My family went on all the rollercoasters, and some of them 4-5 times. My daughter and my favorite coaster was Fire Chaser. It had a super cute theme, and is a less intense coaster. My son and husband liked Flying Eagle, but it is definitely a coaster made for thrill seekers. Our longest wait was for cinnamon bread, and it was well worth the 20-30min wait. Lunch was typical theme park food quality, but it might have just been hit and miss for us. There is something for everyone, and I really appreciated the family and faith focus.

（由 Google 翻译）我们去的时候几乎不用排队。所有人都很友善，不过要注意停车费是25美元，门票另算。食物价格和其他主题公园差不多（一份鸡柳薯条加汽水要20美元）。餐厅很干净，员工也很乐于助人。年纪大一些的员工比年轻的游乐设施操作员更有活力和热情。我强烈推荐乘坐小火车，它能带你游览整个园区，本身就是一种独特的体验。 （原文） Almost no lines when we went. Everyone was pleasant, do note that parking is $25 on top of the tickets. Food is priced like most theme park ($20 for an order of chicken tenders and fries with a soda). The establishment was clean and staff were helpful. The older staff were far more energetic and enthusiastic than the younger her ride operators. I do recommend doing the train ride as it gives a good tour of the park and is an experience in itself.

（由 Google 翻译）多莉伍德乐园太棒了！这是我们第一次来，但绝对不会是最后一次。11月中旬就已经布置好了精美的节日装饰，营造出浓浓的节日氛围。我们玩得比预想的还要开心。 这里有各种各样的过山车，足以满足任何过山车爱好者的需求。此外，还有许多适合家庭和所有游客的中低强度游乐设施。嘉年华游戏奖品丰厚。食物选择也很多。千万不要错过肉桂面包（面包店也有售），而且不要等到临近闭园才去买，因为那时会排很长的队。 强烈建议提前购票并尽早到达（大约在乐园开园前45分钟到1小时）。如果到得太晚，就只能把车停在很远的地方，然后步行或乘坐电车才能进入乐园。乐园位于丘陵地带，面积较大，所以您需要走很多路。 （原文） Dollywood is fantastic! This was our first visit but won't be our last. Great holiday decor up already in mid-November made it feel like the holidays. We enjoyed it more than we thought we would. Great selection of roller coasters, enough to satisfy any enthusiast. Also a good selection of medium and lower intensity rides for families and all. Carnival games with good prizes. Good food choices. Do NOT miss the Cinnamon Bread (available at the bakery as well) and do not wait until the end of the day to buy it as the lines get long. Highly recommend buying tickets in advance and arriving early (about 45 minutes to an hour before park opens). Arriving too late means parking far away and a long walk or tram ride to get into the park. It's a spread out park across hilly terrain so you're going to walk a lot.

（由 Google 翻译）我们太喜欢多莉伍德乐园了！我们到得早，停车非常方便。我们先去了闪电过山车，真是刺激极了！火车也很棒。一切都美极了，山坡上铺满了秋叶。肉桂面包简直好吃到爆！每个过山车都刺激又惊险，而且一点也不让人晕车。感觉都很高端。在消防车之旅里我笑个不停。它既古怪又滑稽，让我惊喜不已。圣诞装饰琳琅满目，感觉每个建筑都灯火通明。多莉体验馆的演出真挚感人，令人振奋。感觉她是在真诚地表达自我，分享故事，而不是炫耀。那片区域的粉色闪亮圣诞装饰非常独特，简直是每个女孩的梦想。礼品店里的商品价格大多合理，比其他主题公园便宜得多。工作人员都很友好，乐园也很干净。多莉伍德乐园非常清楚自己的品牌定位，感觉他们并没有刻意与任何人竞争。 （原文） We absolutely loved our visit to Dollywood! We got there early and parking was very easy. We went to the Lightning Rod coaster first, what a rush! The train was delightful. Everything was beautiful, the hills were covered in fall leaves. That cinnamon bread is to die for! Every coaster was exciting and thrilling and did not make me feel sick. They felt very high end. I giggled a lot on the fun fire brigade ride. It was so quarky and silly and caught me by surprise. The Christmas decorations were plentiful and it felt like every structure was lit up. The Dolly Experience was so heartfelt abs inspiring. It felt like she was expressing who she was and sharing rather than showing off. The pink sparkly Christmas decorations in that area were so unique and every girl's dream. The gift shops had mostly decently priced items that were much more affordable than other theme parks. The staff were all friendly and it was clean. Dollywood knows exactly what their brand is and it doesn't feel like they are trying to compete with anyone.

（由 Google 翻译）真是太棒了！整个公园都装饰得像万圣节一样，天一黑就变得格外迷人。游乐设施棒极了，我特别喜欢避雷针（Lightning Rod），我评论里有照片。它是世界上最快的过山车，感觉就像世界上最快的一样！我还特别喜欢谷仓风暴（Barnstorm）；一个巨大的秋千，刺激十足。总的来说，这个公园的主题很棒，探索起来很有趣，绝对值得一去再去。 （原文） Such a great time! The whole park was decorated for Halloween and was so charming once it got dark. The rides rocked, I particularly loved Lightning Rod, pictured here in my review. It’s the fastest rollercoaster in the world and it felt that way! I also particularly enjoyed Barnstorm; a massive swing that gave a real thrill. Overall the park is themed wonderfully, fun to explore, and definitely worth visiting again and again.

（由 Google 翻译）巴克霍恩旅馆真是个特别的地方。旅馆的景色和环境都美得令人惊叹！食物美味可口，服务也无可挑剔。我们和很多住客聊过，他们一致表示，过去十年、二十年甚至三十年来，他们每年都会来这里（有的甚至一年来好几次）。我一点也不惊讶。我们住在2500英里之外，但我们一定会再来的。这里真是个特别的地方。 （原文） The Buckhorn Inn is a very special place. The property and views are amazing! The food is delicious and the service was great. We spoke to many people who were staying there and the common theme was that they come back here every year (sometimes several times a year) for the past 10, 20 and even 30 years. I'm not surprised. We live 2500 miles away but we definitely want to come back. It is a special place.

（由 Google 翻译）我和男朋友本来很期待住在这里。然而，家里出了点急事，我们没法再去这些日期了。因为情况紧急，我们14天内没法改期。他们甚至不让我们把行程改到两周后，即使有空余日期。我们之前住的另一家酒店很乐意退款给我们，但Buckhorn Inn却没有。我们损失了700美元。虽然这家酒店看起来不错，但他们并没有真正关心顾客，也没有同理心。 我还要补充一点，我们打电话联系的第一位客服人员人很好。我只是希望这家酒店本身能对那些遭遇不幸的顾客多一些同理心，而且看来我们并不是唯一根据评论提出这种抱怨的人。 （原文） My boyfriend and I were very excited to stay here. However, a family emergency came up and we were no longer able to go on those dates. We couldn’t reschedule within 14 days because it was unexpected. They would not even let us reschedule our trip for just two weeks later on available dates. The other hotel we were staying at happily refunded us but the Buckhorn Inn did not. We will lose $700. Although it looks like a nice place to stay, they do not genuinely care about their customers or have empathy. I will add that the first person we talked to on the phone was nice. I just wish that the inn itself would have more empathy for customers going through very unfortunate circumstances and it seems like we are not the only ones who had this complaint based on reviews.

（由 Google 翻译）我们超爱去巴克霍恩！那里总是让人放松又美丽！！房间古色古香，景色迷人，服务也超赞！！！对了，食物也超赞！！我们给两只漂亮的天鹅Bubbles和Butty喂食，前台还提供了生菜！如果能见到老板Lee和她可爱的狗狗Zeke，那就更棒了！ （原文） We love visiting Buckhorn! It’s always relaxing and beautiful!! Rooms are wonderfully quaint, views awesome and service is fabulous!!! Oh, and the food is great too!! We got to feed the two gorgeous swans Bubbles & Butty, with lettuce provided at the front desk! And if you get to meet the owner Lee and her beautiful dog Zeke that’s an extra treat!

（由 Google 翻译）这家经营已久的旅馆位于一个安静的地方，距离加特林堡大道的拥挤人群只有5-10分钟的路程。庭院优美，员工服务一流，早餐和晚餐也做得很出色。房间干净舒适。最棒的是坐在门廊上，可以俯瞰大烟山的壮丽景色。 （原文） Long time inn located in a quiet place 5-10 minutes away from the Gatlinburg strip crush. Beautiful grounds, top notch staff, and well done breakfast and dinner. The rooms are clean and comfortable. The highlight is sitting on the porch overlooking the a great view of the Smokies.

（由 Google 翻译）一家坐落在山脚下的美妙旅馆。步道和花园都很棒。早餐美味至极，下午三点还可以在侧廊享用饼干和布朗尼等小吃。用餐体验非常棒。 （原文） A wonderful inn nestled at the foot of the mountains. Great walking trails and gardens. Breakfast to die for and three pm snacks like cookies and brownies to be eaten on the side porch. A lovely dining experience.

（由 Google 翻译）我从2014年开始就和家人一起去这家旅馆了。不过我父母好像从2011年就开始去了。我来过这里大概80次了，留下了很多美好的回忆！我迫不及待地想在感恩节假期再来一次。爱你们，Buckhorn的所有员工，还有Lee。——Pinn一家 （原文） I have been going to the Inn with my family since the year 2014. However my parents have since I believe 2011. I have been here over 80 or so times and have many great memories! I can not wait to come back during Thanksgiving break. Love you all buckhorn staff and Lee. -Pinn Family

（由 Google 翻译）Buckhorn Inn 的一切都堪称一流——住宿、餐饮、山景、景观，以及那些让您拥有非凡体验的工作人员！此外，它距离大烟山国家公园 (Smoky Mountains National Park) 仅 1.5 英里！ （原文） Everything about Buckhorn Inn is superior- accommodations, food, mountain views, landscaping, and the people who help make your stay extraordinary! An extra plus is its proximity to Smoky Mountains National Park (1.5 miles!).

（由 Google 翻译）南方舒适餐厅的乔丹！！ 多亏了我们出色的服务员乔丹，我们度过了一段非常美好的时光。从我们入座的那一刻起，她就竭尽全力，让我们的用餐体验变得与众不同。她真诚地微笑着迎接我们，让我们立刻感到宾至如归。 乔丹服务周到，但又不至于过度追求完美。我们的饮料总是满满的，食物也准时送达，而且她总是在我们需要的时候及时提醒我们。她对菜单了如指掌，提供的推荐也都恰到好处。 真正令人印象深刻的是她的友善和专业精神。即使餐厅很忙，她也能以沉着自信和乐观的态度处理好一切。你能感受到她真心实意地为我们打造最佳体验。 乔丹把一顿普通的晚餐变成了难忘的回忆。如果每家餐厅都有像她这样的人，外出就餐就会永远充满乐趣。谢谢你，乔丹——你太棒了！ （原文） Jordan at the Southern Comfort!! We had an absolutely wonderful experience thanks to our amazing server, Jordan. From the moment we were seated, she went above and beyond to make our visit special. She greeted us with a genuine smile and immediately made us feel welcome. Jordan was attentive without ever hovering the perfect balance. Our drinks were always full, our food arrived right on time, and she checked in just when we needed her. She knew the menu inside and out, offering excellent recommendations that ended up being spot-on. What really stood out was her kindness and professionalism. Even when things got busy, she handled everything with calm confidence and a cheerful attitude. You could tell she truly cared about giving us the best experience possible. Jordan turned a regular dinner into something memorable. If every restaurant had someone like her, dining out would always be a joy. Thank you, Jordan — you’re exceptional!

（由 Google 翻译）设施一流，可惜员工素质不尽如人意。 由于车子出了问题，我大约午夜才到。前台的态度好像我打扰了他们似的，几乎要无礼了。考虑到我当时心情不太好，我姑且原谅他们。 到了住处，发现附近根本没有停车位。我开车去找停车位，发现太远了，我（75岁）走不动。我打电话给前台，但没人接，于是开车到大堂，看看能不能搭车从停车场到房间。 他们说可以，于是我又开车回去。停车的时候，我经过一辆保安车，保安正在和客人说话。他车门开着，为了让我过去，他不得不把门关上。我停好车等了大约15分钟，然后决定试试走过去。大约走了四分之三的路程，保安开车过来问：“你是需要搭车的那位吗？” 真是糟糕的开始。 本来一切都很顺利，直到最后一晚都过得很愉快。 周六晚上他们组织了一个名为“回忆”的活动，在风景如画的山顶篝火旁拍照。销售办公室误把我们送到了篝火旁，我们去了活动中心，结果被告知我们走错了地方。我们去了山顶篝火旁，发现除了几个客人之外一个人也没有，那几个客人说他们没看到任何工作人员。我们打电话给活动中心，被告知会有人回来。大约30分钟后，中心的工作人员来了，拍了照片。 他们说照片要到第二天早上才能拿到。 退房后，我去了活动中心，被告知拍照的机器坏了，问我能不能周二再来。我说不行，他们说会把照片发给我。 我等了大约10天，然后打电话询问。他们说机器坏了，照片前几天已经发给我了。 我又等了10天。十天后，我再次致电要求找经理，被告知他不在，会安排他第二天给我回电。（之前我曾要求和他通话，但被告知他周五在开会，会安排他下班后给我回电，结果等到下周一才打来。） 在最后一次通话一天半后，他终于回电，告诉我那名员工已被解雇，并反问我之前要的是风景照（语气讽刺），问我这样可以吗？ 他一直笑着轻描淡写地对待这件事，直到我表达了我的担忧。 糟糕的结局 （原文） Facility outstanding. Unfortunately staff not the same quality. Arrived late around midnight due to car problems. Front desk acted like I was an inconvenience on the verge of rude. I give them a pass on that as I was not in the best of moods. When got to our lodging found no parking anywhere near. Drove in search of parking and found was too far for me walk (75 yrs old)Called front desk but got no answer so drove down to lobby to see if I could get a ride from the lot to my room. Was told yes so drove back up. Passed a security vehicle and guard talking to guest as I drove to park. He had left his door open and had to come close it for me to pass. Parked and waited about 15 minutes before deciding to try walk. About 3/4 of the way the security guard drives up and says "are you the one needing a ride. SO BAD START. All would have been well as had a nice time until the final night. Saturday night they had an activity called Memories. A picture shoot at the picturesque Mt.Top fire pit. Shuttled. to the fire pit by sales office by mistake and went to activity center to be told was in the wrong place. Went to Mt.Top fire pit and found no one except a couple guests who said they had not seen any staff. Called activity center and was told someone would come back.About 30 minutes later the girl from the center arrived and took pictures Was told they would be available tomorrow morning. After checking out dropped by the activity center and was told the machine for pictures was out of order and could I come back Tuesday. Told them no and was told they would send them to me. Waited about 10 days and then called to follow up. Was told they had to replace machine and the pictures were sent the previous days Waited another 10 days. Called again asking for manager and was told he was not working and they would have him call me the next day.(Previously had asked to speak to him but was told he was in a meeting (Friday) and they would have him call me after he got out, which turned out to be the following Monday He returned my call a day and a half after this last time and told me the employee had been let go and since I had asked for scenic photos (SARCASTIC) would that be ok. He was laughing and made light of the situation until I voiced the level of my concern. BAD ENDING

（由 Google 翻译）我强烈建议不要在这里预订或购买西门大烟山度假村的分时度假。我们家多年来一直在这里拥有分时度假的所有权，说实话，质量和服务的下滑令人失望，尤其是考虑到业主在这里支付的费用。 我们最近一次入住从一开始就令人无法接受。我们走进一个明显没有打扫过的房间。房间内有50多只臭虫，沿着窗帘内侧堆积，而不是像我们预期的那样堆积在外面。在阳台上，我们发现了两根用过的雪茄，这再次清楚地表明房间没有经过适当的检查或维护。 我们还有一个11个月大的女儿，当我们让她在地板上玩耍时，她的手几分钟内就变得脏兮兮的。我们用来清洁地板的湿巾完全变黑了，到处都发现了长长的头发和各种污垢。 更糟糕的是，我们的电视遥控器坏了。当维修人员来“修理”时，员工在晚上10点左右闯进我们的房间，大声说话，吵醒了我们的孩子。他们的专业素养低得令人震惊。 我们在入住期间向工作人员和主管反映了所有问题，但问题没有得到解决，也没有提供任何补偿或任何有意义的后续服务。显然，这里的主人翁意识和客户满意度已经不再是首要考虑的问题。这次经历让我们彻底重新考虑了我们在Westgate的主人翁意识。我不希望其他人经历和我们一样的沮丧、压力和失望。 对于在分时度假上投入的资金，您应该期待得到周到的照顾、清洁和尊重，但不幸的是，这里没有提供这些。更糟糕的是，我们上次与上级的谈话中，他们唯一的回应是“很抱歉，希望您下次再来”。 （原文） I strongly recommend not booking here or purchasing a timeshare at Westgate Smoky Mountain Resort. Our family has been timeshare owners here for years, and it’s honestly disappointing how far the quality and care have fallen, especially given how much owners pay to stay here. Our most recent visit was unacceptable from the start. We walked into a room that had clearly not been cleaned. There were over 50 stink bugs inside the unit, piled along the inside curtains, not outside where you’d expect them. On the balcony, we found two used cigars, another clear sign that the room had not been properly inspected or serviced. We also have an 11-month-old daughter, and when we let her play on the floor, her hands became filthy within minutes. The wipes we used to clean the floor turned completely black, and we found long strands of hair and general dirt everywhere. To make matters worse, our TV remote didn’t work, and when maintenance came to “fix” it, the employee barged into our room around 10 p.m., speaking loudly and waking our baby. The level of professionalism was shockingly low. We reported all of this to staff and supervisors during our stay, yet nothing was resolved and no reimbursement or meaningful follow-up was offered. It’s clear that ownership and customer satisfaction are not priorities here anymore. This experience has made us completely rethink our ownership with Westgate. I wouldn’t want anyone else to go through the frustration, stress, and disappointment we did. For the amount of money invested in a timeshare, you should expect care, cleanliness, and respect, unfortunately, none of that was delivered here and on top of that the last talk we had with a higher up there only response was “sorry we hope you come back”.

（由 Google 翻译）如果你不想拥有分时度假权，那就得小心了。这个地方本质上就是分时度假；虽然我们用朋友的“礼券”时就知道这一点，但没想到连一天都享受不到。幸好我们事先做了备选方案。如果你买了，这笔钱会留给你的受益人，所以你懂的。我儿子和儿媳以后也要拥有这笔钱。怎么可能？当然不可能。 （原文） Be careful if you don’t want a timeshare. That’s what this place is all about; though we knew it when we used a “gift certificate” from a friend but didn’t think we’d not be able to enjoy at least one day there. Glad we had a backup plan in place. If you buy in, this is willed to your beneficiaries, so you know. My son and his wife have this in their future. How? Nope.

（由 Google 翻译）我们在Westgate拥有20年了。我们换了房，他们给了我们一间地下室房间，可以看到20英尺外的山坡。我们要求换房。他们说我们“不得不”去参加一个演示会，才被考虑。房间不错，只是客厅即使开着灯也很暗。总的来说，度假村很棒，只是他们待我们不太好。有人想买Westgate的分时度假吗？ （原文） We have owned Westgate for 20 yr. Exchanged in and they gave us a basement room with a view of the side of the hill 20 ft away. Ask to change rms. Was told we "had" to go to a presentation to even be considered. Room was nice except living room was dark even with lights on. Overall, resort was great, they just didn't treat us nice. Anyone want to buy a Westgate timeshare?

（由 Google 翻译）不要以为通过Interval International以旧换新就公平交易。仅仅因为我们不是Westgate会员，我们没能拿到预定的房间。我们被困在一个黑暗、没有窗户、没有阳台的卧室里。等了45分钟才入住。他们告诉我们，如果有任何投诉，可以向Interval投诉。水上乐园的费用是35美元，即使你只是坐在那里照看孙子孙女。非常昂贵。去市区的班车很棒。餐厅很棒。当我们试图与工作人员交谈时，他们态度冷淡，而且带有偏见。需要一些粉丝培训，仅仅因为我们不是Westgate会员就对他们发表负面评价，这太不公平了。作为会员，在分时度假度假了35年，这是最粗鲁的经历。 （原文） Don't assume just because you may trade in thru Interval International that you are getting a fair trade. Just because We weren't Westgate members we were not able to get the room we were told. Got stuck in a dark no window no balcony bedroom. Waited 45 minutes to ck in. Were told if we had a complaint take it up with Interval. Cost $35 for water park even if you just sit there to watch grandchildren. Very expensive. Shuttles are great to town. Restraunt is amazing. When we tried to talk to staff they were short and biased. Need some fanese training their negative opinions just because we weren't a Westgate members was uncalled for After 35 year members off time share this was the rudest experience.

（由 Google 翻译）到目前为止，我感觉很棒，我登上了山顶，我们的导游也很棒。除了我的房间，景色也很棒，我订的是一间前面有树的房间，哈哈。下山的后路也超级酷。如果你开的是重型车辆，在山上骑行时要小心。我不得不在半山腰停下来让刹车冷却一下，进出山需要一个小时。 （原文） So far it is amazing im at the top of the mountain and our guide is amazing. The view is also amazing except for my room i got the one room with trees in the front of it lol. The back way down the mountain is also super cool. Becareful riding through the mountain if you have a heavy vehicle I had to sit halfway to let my breaks cool down its an hour ride in and out the mountains.

（由 Google 翻译）这家酒店是我住过的最好的酒店之一。干净、友好、周到的员工，环境非常轻松。客人年纪似乎更大一些，这很棒，少了些无聊，更放松了。我们带着孩子一起，他们受到了热情的欢迎和周到的款待。我一定会再来的。一切都是一流的！ （原文） This hotel was one of the best I have stayed at. Clean, friendly and attentive staff, it was a very relaxed environment. The crowd seemed to be older which was amazing, less BS and more relaxation. We had our kids with us and they were welcomed and treated amazing. I will without a doubt be back to this location. Everything was top notch!

（由 Google 翻译）这是我在加特林堡住过的最好的地方。员工服务超棒。Moose 是我见过最好的代客泊车员。我们抵达后只用过一次车，去哪儿都步行。如果你愿意，完全可以待在这里不出门。度假村的餐饮都很棒。整个度假村内外都非常干净整洁。如果你打算去水疗中心，千万别拖延，因为他们总是很忙。下次来加特林堡我还会选择这里。 （原文） This is the best place I have stayed at in Gatlinburg. The staff is amazing. Moose is the best valet attendant ever. We only used our car one time after our arrival. We walked to everything. You can stay here and not leave the property if you like. The food and drinks are great at the resort. The entire property is clean and well maintained inside and out. Do not procrastinate if you plan booking services at the spa because they do stay busy. This is where I will be staying when I return.

（由 Google 翻译）房间很棒，空间很大，除了床。房间比较老旧，每个人睡觉的地方都有点弯曲，非常不舒服。泳池和热水浴缸棒极了，两层楼高的日光浴区非常棒，酒吧/餐厅/咖啡厅也都非常棒。可以直接在泳池边点餐和饮料，然后送过来，感觉很棒。礼宾部和工作人员都很友好，乐于助人。室内/室外设计非常精致。步行即可到达所有地方。周六的乡村乐队现场演出精彩绝伦。停车场安全可靠，有代客泊车服务，方便您取车，还有两个带顶棚的户外壁炉，座位充足。强烈推荐给所有人，包括家庭。我们明年还会再来！ （原文） The rooms were great, with lots of space, with the exception of the beds. They were older and had the bowing where each person slept, very uncomfortable. The pools and hot tub are incredible, the 2-story tanning area is excellent, and the bar/restaurant/coffee house was all exceptional. It was great to order food and drinks right from the pool and have it delivered. The concierge and staff were all friendly and helpful. The interior/exterior design is very well appointed. Close walks to everything. The Live Country Band on Saturday rocked. Secure parking, valet on duty for easy access to your vehicle, two outdoor covered fireplaces with ample seating. Highly recommend for everyone, including families. We will be back next year!

（由 Google 翻译）我们根据所有好评预订了这家酒店的三晚住宿，庆祝我们的周年纪念日。可惜的是，我们的体验大相径庭，为了省钱，我们只住了两晚就退房了。优点：酒店位置就在加特林堡大道上，步行即可到达各个景点。泳池设施看起来不错，虽然我们没有使用。缺点：床和枕头极其不舒服，导致我们整个旅程睡眠质量很差，背也酸痛难忍。床单和毛巾上满是污渍，很难想象它们是否真的洗过。毛巾上也有很多破洞，而且磨损严重。对于一家Motel 6来说，这样的住宿条件还算可以接受，但对于每晚花费数百美元享受舒适住宿的人来说，这实在是太糟糕了。我妻子对床单和毛巾上大量的污渍感到非常恶心，于是我们决定缩短住宿时间。退房时，我们礼貌地解释了提前退房的原因，但工作人员却毫不在意。很遗憾，出于这些原因，我不会推荐这家酒店。如果您可以接受坚硬的床和脏兮兮的床单，那么您可以节省很多钱并住在大道上的其他地方。 （原文） We booked a 3 night stay here for our anniversary based on all the good reviews. Unfortunately our experience was quite different and we cut our losses and checked out after only 2 nights. The good: location is right on the strip in Gatlinburg and walkable to attractions. Pool facilities looked nice although we did not use them. The bad: the beds and pillows were ridiculously uncomfortable and led to very poor sleep and extremely sore backs for our trip. The bed linens and towels were stained and it was questionable if they had actually been laundered. The towels also had multiple holes and were frayed. This would be fine for a Motel 6, but not when paying several hundred dollars a night for a nice stay. My wife was so disgusted by the multitude of stains on the sheets and towels, that we decided to cut the stay short. When we politely explained the reasons for our early departure at checkout, staff could not have cared less. Unfortunately, would not recommend this property for these reasons. You can save a lot of money and stay elsewhere on the strip if you are okay with rock hard beds and dirty linens.

（由 Google 翻译）这是我们第一次没有在那里租小屋、木屋或露营。真是最棒的决定！服务很棒，居民友好，食物也很棒等等。一切都近在咫尺，步行即可到达，没有格陵兰岛典型的交通拥堵和拥堵。如果你想免费出行，这里也靠近有轨电车系统，而且附近还有我最喜欢的Ranger Bobs餐厅，可以步行去Anakeesta玩得开心！ （原文） This was our first time not getting a cabin, chalet, or camping there. Best decision ever! Great service, friendly folks, great food, etc. Close to everything, walking distance to it all without the hustle bustle of typical Gburg traffic that is slow. Next to trolley system too if you want to bop around for free transportation and nearby my fave place Ranger Bobs and got to walk over to Anakeesta for some fun!

（由 Google 翻译）我在加特林堡看了超过15家住宿，最终选择了玛格丽塔维尔，真是太高兴了！入住、早餐、酒吧和泳池边的服务都棒极了！每个人都非常乐于助人，热情友好。酒店非常干净整洁。地理位置优越。距离酒店不远，即使开车去也可以轻松下车，但步行去所有景点也非常近！！泳池边的水景深受孩子们的喜爱！周二早上9:30有一场鸟类表演。我们有机会亲手抱鸟，进一步了解它们。他们还提供池畔服务，这是一个很棒的额外福利，我预订时并不知道。10/10推荐您下次再来！ （原文） I looked at over 15 places to stay in Gatlinburg and finally decided on Margaritaville and SO glad I did! The service at check in, breakfast, the bar, and poolside were all incredible! Everyone is so helpful and kind. The hotel is very clean and kept up with. The location is great. You're just far enough down that you can easily get out if you're driving somewhere but close enough to walk to all the things!! The waterside at the pool was a huge hit with the kids! There was a bird show on Tuesday morning at 9:30am. We got to hold the birds and learn more about them. They also offer poolside service which was a nice added bonus I wasn't aware of at booking. 10/10 recommend for your next visit!

（由 Google 翻译）在这里住了三晚，完全没有失望。酒店位置优越，位于加特林堡所有景点的中心地带。之前我们看了很多关于周边酒店卫生状况不佳的负面评价，才选择了这家度假酒店。玛格丽塔维尔酒店并没有让我们失望，酒店很新，很干净，服务也很周到。 （原文） Stayed here for 3 nights and was not disappointed at all. The hotel is centrally located within all Gatlinburg attractions. We chose this Resort after reading many negative reviews of surrounding hotels lack of cleanliness, Margaritaville did not disappoint, new, clean, & courteous.

（由 Google 翻译）这个地方毁了我们的假期！我爸和他的女朋友为我们预订了这里，让我们全家出游，结果因为这个小屋太脏了，我们根本没法完成所有计划！卫生部门应该把他们关停！什么都有！蟑螂、霉菌、天花板漏水等等！ 我们在这里预订了一个星期，结果既没有收到承诺的700多美元旅行现金，也没有收到承诺的4550美元Xplorie门票！ 办理入住手续时，我们甚至进不去，因为他们给了我们错误的密码。我们好不容易联系到人拿到了正确的密码，才发现小屋和照片上一模一样。家具上沾满了血迹，和网上照片上的完全不一样；网上照片上的电子游戏也完全不能玩；外面的烤架不像照片上那样是全尺寸的，而是一个便宜的小烤架；我们甚至没法在户外烧烤，因为草长得太茂盛了。否则会引发火灾。所有的床都和照片不一样。我们还得自费去商店买毛巾，因为小屋里没有毛巾。 这地方简直就是个骗局！ 我们打电话反映了所有问题，他们说退房前无法退款，现在退房后他们又说审核我们的申请最多需要五个工作日！他们拒绝帮我们安排其他住宿，我们到现在还没拿到退款。我们花了2000美元住在这里，没钱再去住酒店，所以只能带着三个蹒跚学步的孩子在这种环境下住下去。这地方存在严重的生物危害，必须彻底治理。 更新：显然他们不会退款，因为我们退房时间甚至晚了不到一个小时，因为房间里有蟑螂，我们不得不彻底检查所有东西，然后才把它们放进车里！他们甚至不肯赔偿我们损坏的物品，以及我们不得不自己去买的小屋用品，尽管他们之前说过会赔偿。 我会联系商业改进局 (BBB) 和卫生部门！如果有人认识附近有律师，请告诉我！ （原文） This place ruined our vacation! My dad and his girlfriend booked here for us for a family trip and we couldn't even do everything we had planned because of how nasty this cabin was! They need shut down by the health department! You name it, they had it! Roaches, Mold, Ceiling leaking etc. ! We booked a week here and did not receive the $700+ trip cash nor the $4550 in Xplorie tickets we were promised! Upon check-in we couldn’t even get inside because we were given the wrong pin. Once We were finally able to get a hold of someone to get the correct pin, we noticed that the cabin looked absolutely nothing like the pictures. They had a nasty blood stained furniture that was not the same furniture in the photos online, different arcade games that were in the photos online that didn't even work, the grill on the outside wasn't a full-size grill like it was in the picture it was a cheap tiny one and we couldn't even cook out because the grass was too overgrown. It would have started a fire. All of the beds were different than the photos. We also had to go to the store and buy towels out of our own money because there were no towels in the cabin. This place is a total scam! We called about all the issues that we were having, and they said that they can't reimburse us anything until checkout, so after checkout now they are saying that it will take up to five business days for our case to even be reviewed ! They refused to move us somewhere else and we have yet to get any refund. After spending $2000 to stay here we didn't have more money to dish out to get a hotel so we were forced to stay here with 3 toddlers in these conditions. This place is a huge biohazard and needs to be condemned. UPDATE: apparently they are not going to refund anything because we were not even an hour late check out because we had to search all of our stuff throughly before putting it in the car since they had roaches! They won’t even reimburse for our items that got damaged and the stuff that we had to go out and buy for the cabin that they previously said that they would reimburse for. I will be in contact with BBB and the Health Department! If anyone knows any lawyers in the area please let me know!

（由 Google 翻译）在这家号称豪华度假村的加特林堡瀑布度假村（Waterfalls Edge）体验糟透了。 空调坏了，墙上发霉，地板都快裂开了。我妻子甚至因为地板太差割伤了脚。我们预订了三天，第一天晚上就退房了，他们却拒绝退款。千万别来这家酒店。他们从一个想来个短途度假的工薪家庭那里偷走了1500英镑。 （原文） Terrible experience at this supposed luxury resort Gatlinburg Falls Resort. (Waterfalls Edge) AC didn't work, mold on the walls, and a floor that was literally falling apart. My wife even cut her foot due to the poor condition. They refused a refund after we left on the first night of a 3-day booking. Avoid this place at all costs. They stole 1500 from a working family trying to have a small vacation.

（由 Google 翻译）过去五年来，我们一直住在加特林堡瀑布酒店 (Gatlinburg Falls)，从未遇到过他们无法解决的问题！强烈推荐短期旅行或一周的短途旅行。如果您需要优秀的客户服务代表，请联系 Shay！ （原文） We have stayed with Gatlinburg Falls for the last 5 years and never had an issue they can’t fix! Highly recommend for a quick trip or a week’s stay. If you need a great customer service representative ask for Shay!

（由 Google 翻译）我们在网上预订了两晚住宿，住在Sugar Bear Den。体验非常棒，阳台的景色超出了我们的预期。不过，我们注意到了一些小问题——到达时没有煎锅和锅具，于是我们联系了客服，他们很友好，耐心地解答了我的疑问。感谢Steve，在我要求的时候给我们送来了新的锅具套装。备注：他们把价值600美元的烹饪用具送到了我的房间。我唯一担心的是热水浴缸，味道很重，所以我们改用了浴缸。除此之外，这真是一次非常棒的体验。我还会再来的。 （原文） We booked for 2 night stay online. Stayed at sugar bear den. The experience was awesome , the balcony view exceeded our expectations. Fews things noticed - there was no frying pans and pots when arrived , called guest service , they were friendly and patient enough to answer my questions . Thank you Steve for sending us new set of pots and pans when requested . Note : They sent me the cooking set worth 600 dollars to the room. Only concern I had is the hot tub , it was smelling bad , we used bathroom tub instead , otherwise it was truly a remarkable experience . I would come back again.

（由 Google 翻译）在我最初入住的第一间小屋遇到一些小问题之后，我决定远离Dolly’s Hideaway。它宣传说热水浴缸是私人的，从马路和隔壁小屋都可以看到。但在我第一次入住时，我被蜘蛛网袭击了，而且那里有一股难闻的气味，我根本没法待在里面。我和三个人谈过，他们没有提供任何帮助，而且很防备。第二天早上，我去了办公室，和Shay谈了谈，她是一个真诚关心我、诚实守信的人。她解决了我的问题，让我的生日周过得非常愉快。Dolly’s Hideaway是一间比较老的小屋，我和Amy刚刚度过了糟糕的一周，但Country Bear Cottage绝对物有所值。如果你打电话找Shay，那就找她吧。 （原文） After a few hiccups originally with my first cabin, I’d stay away from Dolly’s Hideaway. It advertises the hot tub as private which is in open view from the road and the cabin next door. I was greeted and attacked by spiderwebs in my initial walkthrough and it had an unpleasant odor which I could not stay in. I spoke to three people that were no help and defensive. The next morning I went to the Office and spoke to Shay, she is a genuinely care of and honest person. She fixed my problem and turned my birthday week around. The Dolly’s Hideaway is an older cabin and I Amy have just caught a bad week but Country Bear Cottage is totally worth the money. If you call ask for Shay.

（由 Google 翻译）我们一行 8 人来到了 Time Well Wasted (832) 小屋。我平时不写负面评论，但这次的评价很糟糕，我不希望其他人有这样的经历。小屋和照片上的完全不一样。我完全理解房屋会老化，但这根本不是问题所在。小屋脏乱不堪，无人打理。床单、枕套、亚麻制品都不见了。到处都是污渍、头发和灰尘。看起来确实像是有人住过，弄得一团糟，然后清洁人员就再也没有来过。当我们团队预订小屋的人试图联系办公室时，他们只是一直说没有经理。据我所知（5 天后）没有人联系他。这个小屋绝对是“浪费时间”。非常失望。 （原文） We came with a group of 8 to cabin Time Well Wasted (832). I tend not to write negative reviews, but this one was bad and I don’t want anyone else to experience it. The cabin was NOTHING like the photos. I completely understand that properties age, but that’s not at all the problem. The cabin was filthy and unkept. Missing sheet, pillow cases, linens. Stains, hair and dirt all over the place. It legitimately looked like someone had stayed there, made a mess and then the cleaning staff never came. When the person who booked the cabin for our group tried to contact the office, they just kept saying that there was no manager available. And as far as I know (5 days later) no one has contacted him back. This cabin was a “waste of time” for sure. Extremely disappointed.

（由 Google 翻译）我和一行八人住在Tiptop Tree Resort。 缺点： 这并非我最初的选择，但由于我们想住的另一处房源在8个月的等待期内售出，客服人员在最后一刻安排我们入住。客服人员从未给我们发送任何邮件提醒，由于一直联系不上，我不得不在一个月后打电话跟进，所以得知这一消息后我有点慌了。 上山的路是一条单行碎石路。尽量开SUV才能通过大坑洼。小型车可能没法通过。晚上漆黑一片，所以出于安全考虑，上山必须放慢速度。 总的来说，小屋非常干净，大小适合六到八人居住，而不是十人。虽然小屋里有两张折叠沙发，但客厅的布局只能一次拉出一张，而厨房又需要重新布置。 在山上那么高的地方，水压很差，一次只能供一个人淋浴。不确定这是否是所有舱房的标准，但我们每次只能使用一间浴室。 床是极其老旧的弹簧床垫，会把你和伴侣挤到中间。我整晚都醒着，辗转反侧，背部被金属线圈勒得生疼。 烘干机的把手完全断了，开门放东西都很麻烦。 此外，我们整个周末都没有用微波炉，因为之前有人把键盘面板拆了，导致微波炉无法输入任何信息。因为这是“便利设施”，客服人员表示他们不负责解决这个问题，而是GFR网站上列出的电话线路断线的业主的责任。谢天谢地，第二天业主亲自给我发了一条短信，让我跟进情况，所以我报告了微波炉和床的问题，但每次沟通都让我很失望。 优点： 无线网络稳定。如果您的设备安装了VPN，请务必关闭，否则连接会很困难。 地面和房屋都保持得非常干净。所有地板上都涂了清漆，使木质地板闪闪发光。 我于九月中旬入住，空调能让房间在白天和晚上都非常舒适。 热水浴缸一尘不染。使用起来非常方便，我非常满意。 光污染低，邻居也很好。晚上可以看到星星，而且离其他小屋足够远，单元之间不会有太多噪音。 当地一头雌性黑熊爬上了一棵山茱萸树，给我们带来了一场精彩的表演。我们很开心地看着它吃了将近一个小时的树上的浆果。它知道在门廊附近给我们生孩子，我们也尊重它的距离^^看着它真是赏心悦目。 总的来说，我们第一次入住Tiptop，玩得很开心，但不确定我们是否会再来。 （原文） Myself and party of 8 stayed at Tiptop Tree Resort. The bad: This was not my original pick, but we got put here by guest services last minute because the owner of the other listing we wanted sold the property while during the 8 month waiting period. Guest services never emailed us any warnings, I had to call to follow up a month out due to the lack of contact, so that was a bit of a panic attack to find out about. The hill driving up is a single lane gravel road. Try to bring SUV to get through large pot holes. Small cars may not survive. It's also pitch black at night, so driving up has to be slow due to safety. Overall the cabin is very clean and is a good size for SIX to EIGHT people, not 10. While the cabin does have two pull out couches, the layout of the living room only allows you to pull out one at a time without having to completely rearrange the kitchen. Water pressure being that far up in mountain was terrible, only one person being able to shower at a time. Not sure if this a standard for all cabins but we had to use one bathroom at a time to support this. Beds were extremely old spring mattresses that would pool you and your partner towards the center. Woke up continuously throughout the night, tossing and turning with metal coils in my back. Drier unit had its handle completely ripped off, so getting the door open for loads was annoying. Also we went completely without a microwave the whole weekend because someone before is ripped the key pad panel off, to where the unit would not register any inputs. Because it was an "amenity" guest services said they were not responsible for correcting the matter, but on the owners who was listed with an disconnected telephone line on GFR's website. Thankfully the owners themselves sent me a text to follow up on how things were going on day two, so I was able to report the microwave and beds, but rather disappointed with this per communication. The good: Wifi was solid. If you have a VPN on your devices make sure to turn them off, or you'll have trouble connecting. Grounds and house were kept very clean. Varnish on all floors made the wood shine. Visited in mid September so AC was able to keep unit very comfortable both during day and night. Hot tub was pristine. Very happy with its ease of use. Low light pollution and good neighbors. Able to see the stars at night and far away enough from other cabins that there's not too much noise that travels between units. Local female black bear in area gave us a show by climbing up a dogwood tree. We had a great time watching her eat the trees berries for closer to an hour. She knew enough to give us a birth around the porch and we respected her distance ^^ she was a treat to watch. Overall, we had a great time for a first visit but not sure if we'd be going back to Tiptop

（由 Google 翻译）我们度过了一段美好的时光！虽然我猜酒店可能已经订满了，但酒店很安静。我很高兴他们有车库停车位。从酒店步行几分钟就能到拉斯维加斯大道。房间干净整洁，很漂亮。只是真希望我多付点钱，能享受到更好的视野。我们的房间在后面，所以视野不太好。我喜欢那个阳台。前台的工作人员非常友好，乐于助人。他们每天早上都提供热早餐。我们住得很愉快。对于带小孩的客人来说，从酒店步行几分钟就能到水族馆。 （原文） We had a good experience! It was quiet, even though I’m sure the hotel was probably booked up. I’m happy they had garage parking. It was just a few minutes walk from the strip. The room was nice and clean. I just wish I had paid a little more to get a better view. Our room was on the back, so there wasn’t really a good view. I liked the balcony. The staff at the desk were very friendly and helpful. They have a hot breakfast every morning. We enjoyed our stay. For those of you who have young children, it’s just a couple minutes walk to the aquarium.

（由 Google 翻译）这篇帖子有点长，但绝对值得一看！上周我们第一次入住埃奇沃特酒店，正好赶上辣椒烹饪大赛和冬季开幕活动。今年七月我预订了两间房，并特别要求是连通房。入住前一周我接到了酒店的电话（我以为是关于连通房的），结果只是友好地告知我们泳池/热水浴缸在我们入住期间将无法使用，并表示如果我们想取消预订并选择其他酒店，他们会退还我们的押金。我们没有取消预订，抵达酒店后，我们很轻松地就把车停在了他们的停车场。行李推车已经准备好放在停车场里了（非常方便），电梯也很快，电梯门打开后，你会在大堂的前台遇到一群非常友善的女士。她们都非常热情友好，风趣幽默，并且尽心尽力地让我们拥有一次完美的入住体验。是的，他们给我们安排了相邻的房间，房间面向山脉和树林，我们在阳台上度过了许多宝贵的宁静时光，欣赏加特林堡的秋色。房间和酒店都非常干净，早餐区也同样干净整洁，食材充足（顺便说一句，咖啡很棒）。步行即可轻松抵达市中心，风景优美。总而言之，这家酒店的体验非常棒，我们一定会再次入住！ （原文） This is a long post but a GREAT one! We just had our first stay at Edgewater last week during the Chili Cook-Off & Winter Kick-Off. I booked 2 rooms earlier this year in July and put in a special request for the rooms to be adjoining. I received a phone call from the hotel 1 week before arrival, (I thought it would be about the adjoining rooms request) but it was just a friendly courtesy call to inform us that the pool/hot tub would not be available during our upcoming stay and they would refund our deposit if we wanted to cancel and stay somewhere else. We did not cancel and when we arrived, we easily parked in their parking garage. The luggage trolleys were ready & waiting in the garage, (Very convenient) the elevators are quick and when they open in the lobby, you get to meet the nicest, most friendly women at a registration desk. They were ALL wonderful, happy, funny and passionate about making our stay as good as possible. And, yes - They did give us adjoining rooms facing the mountain & woods and we spent a lot of precious quiet time on our balcony watching fall happen in Gatlinburg. Rooms & hotel are very clean as well as the Breakfast area also very clean, organized & stocked, (Good coffee btw). Beautiful, easy & close walk to downtown. All around GREAT experience at this hotel and we will DEFINTELY be returning!!!

（由 Google 翻译）地理位置优越，员工热情友好，早餐也不错。 如果住在大道那边，会很吵，不过我们提出要求后，他们帮我们换了位置。难以置信他们居然要收停车费。我开的是大型车，找不到空位。保安过来帮我们找到了一个非常好的车位。可能不会再住那里了，因为噪音和停车问题，但如果这些都不介意的话，可以试试。 （原文） The location is great, friendly accommodating staff and decent breakfast. It is very loud if staying on the strip side however they moved us when we asked.Cannot believe they are charging for parking. I drive a large vehicle and could not find a space open. The security man came and got us into a space which was very nice.Probably wouldn’t stay there again just because of noise and parking but if that doesn’t bother you then give it a try

（由 Google 翻译）写这篇文章绝对值得！我住过的酒店很少能让我赞不绝口……我的生意在某些时段非常特殊。所以打电话预订时，我提出了一些特殊要求。那位女士人很好，帮我接通了经理黛布拉的电话。我向她解释了我需要什么以及原因。她非常乐意帮助我。如今很少有客户服务，但酒店里的每个人都竭尽全力让我们在这里度过愉快的时光。我强烈推荐你去试试。而且，他们的早餐也很棒，除了普通的酒店早餐，还有热食可供选择。 （原文） Well worth my time to write this! There are very few hotels I stay in that I can rave about... my business is very unique in some of the hours we work. So I had some special requests when I called to make the reservation. The lady was very nice and put me on the phone with the manager Debra. I explained to her what I needed and why. She was more than willing to help me. It's rare that you find customer service these days but everyone there went above and beyond to make our time there enjoyable. I highly recommend you give it a try. Also, their breakfast is really good, hot choices as well as the normal hotel breakfast items.

（由 Google 翻译）非常棒的酒店。无可挑剔；唯一不足之处是外观略显陈旧，但设施现代化。免费热早餐很不错。地理位置优越，步行即可到达加特林堡众多热门景点和餐厅。 （原文） A very nice hotel. No complaints; the only reason for not 5 stars is it's visually showing its age a bit, but it does have modern amenities. Nice free hot breakfast. Excellent location for walking to many of Gatlinburg's best activities & restaurants.

（由 Google 翻译）地理位置绝佳，价格也很实惠，可惜的是，在我们入住期间泳池和热水浴缸都关闭了。员工服务很棒，房间很干净，床也还可以。我们选择这家酒店是因为听说这里闹鬼，而且它就在拉斯维加斯大道附近。虽然没有遇到任何异常情况，但我们每年都会来这个地区，所以下次还会选择入住。另外需要注意的是，这家酒店停车收费，这一点我之前并不知道。 （原文） Fantastic location, great pricing, sadly the pool and hot tub was shut down during our stay. Staff was great room was clean beds were ok, we stayed because of hearing it was haunted and plus was on or near the strip. Didn’t experience anything unusual but will stay here again as we come to the area once a year. Do be aware they do charge parking which i had no idea of.

（由 Google 翻译）我和朋友在加特林堡度过了一个周末，住在埃奇沃特酒店。当时正值旅游旺季。我唯一不满的是厕所，我觉得它太小了，像个婴儿厕所。我们住在河畔8楼，景色美极了。虽然没看到熊有点遗憾，但总的来说，这个周末过得很愉快。早餐吧的食物很美味。因为我有残疾人停车证，所以停车很方便。♿️ 电车就在附近，但我因为关节炎，台阶太高，上下车有点困难。商店都在步行范围内，加特林堡热闹非凡！ （原文） My friend and I had a weekend retreat in Gatlinburg and stayed at the Edgewater Hotel. It was during the peak season. My only complaint was the toilet, being what I consider, a baby toilet. We stayed on the Riverside 8th floor and the view was amazing. We did not see any Bears which was a disappointment but all in all it was a great weekend. The food at breakfast bar was delicious. The parking was perfect since I had handicap sticker. ♿️ The Trolly was close by & I did have trouble getting on it since step was too high as I have arthritis. Shop's were within walking distance & scene of Gatlinburg was a buzzing!

（由 Google 翻译）我们入住了“天堂的另一天”小屋。小屋位置绝佳，景色优美，我们享受着舒适的床、漂亮的台球桌、舒适的淋浴和影音室（有线电视藏在家具下面）。然而，一些重大问题严重影响了我们的住宿体验。小屋里弥漫着浓重的霉味，整体清洁度也差强人意（洗衣机里有脏毛巾，卧室椅子旁积满灰尘，门上沾满污渍，露台家具上布满蜘蛛网，野餐桌脏兮兮的）。 几项关键设施无法使用：热水浴缸由于缺少盖子而无法使用（因此无法充分加热），制冰机也无法工作。一些基本的舒适用品也缺失——没有毯子，没有衣架，储物空间有限（只有一个衣帽间；卧室里没有衣柜）。燃气烤炉缺少使用其不寻常计时器的说明。我们联系了提供的联系人寻求帮助，被告知热水浴缸盖子已订购，但在我们入住期间不会送达。后来有人出来教我们如何使用烤炉上不寻常的计时器。他评论说他们应该提供这方面的说明。 我们建议以后的租客自带瓶装水（自来水味道很差）、冰块和衣架。虽然景色优美，但严重缺乏维护，设施也不够用，这让我们租房体验很失望。这间“豪华”小屋其实并不豪华。 （原文） We stayed in the "Another Day in Paradise" cabin. The location offered beautiful views, and we enjoyed the comfortable bed, nice pool table, good shower, and theater room (cable was hidden under furniture). However, our stay was severely impacted by major issues. The cabin had a strong musty odor and overall cleanliness was subpar (dirty towels in washer, dust clumps beside bedroom chair, stained doors, spider webs on deck furniture, picnic table dirty). Several key amenities were unusable: the hot tub was unusable due to a missing cover (and thus could not sufficiently heat), and the ice maker didn't work. Basic comfort items were missing—there were no blankets and no hangers, with limited storage (only a coat closet; no closest in bedroom). The gas grill lacked instructions for its unusual timer. When we contacted the contact provided for help, we were told a hot tub cover was on order but wouldn't be there during our stay. Someone came out and showed us how to use the unusual timer on the grill. He commented that they should provide instructions for this. We suggest future renters bring bottled water (the tap water tastes terrible), ice, and hangers. While the views are excellent, the significant lack of maintenance and non-functional amenities made this a disappointing rental. This "luxury" cabin was not luxurious.

（由 Google 翻译）我们在麋鹿泉度假村度过了美好的时光。我们一行七人，房间很宽敞。所有成年人都很喜欢特大床。小屋非常舒适宜人，尤其是热水浴缸。麋鹿泉度假村的工作人员也非常棒。入住期间，如果我们有任何疑问或需要，工作人员都会迅速解答。我们期待再次入住麋鹿泉度假村。 （原文） We had a wonderful stay at Elk Springs Resort. We had 7 people in our group and there was plenty of room. All the adults loved the king size beds. The cabin was very nice and enjoyable especially the hot tub. The Elk Springs Resort staff were awesome as well. If we had any questions or needed anything during our stay the staff was very quick at getting it taken care of. We look forward to coming back to Elk Springs Resort.

（由 Google 翻译）地理位置优越，小屋舒适，设施齐全，景色优美。我们的小屋按时完工，非常适合我们一年一度的秋季节日家庭旅行。强烈推荐麋鹿泉小屋！入住期间确实遇到过一次问题，冰箱坏了，但问题及时得到解决，无需填写繁琐的表格。 （原文） Great location with nice cabins, several amenities and beautiful views. Our cabin was ready on time and was perfect for our annual fall festival family trip. Would highly recommend the Elk Springs cabins!!! Did have one issue during our stay where the fridge stopped working but the issue was resolved in a timely manner without much fuss forms to deal with.

（由 Google 翻译）我们这个周末在“Snuggled Inn”小木屋庆祝结婚十周年。虽然小木屋本身景色迷人，但我们的入住体验却糟糕透了。小木屋脏乱不堪，到处都是灰尘，死虫子随处可见，水温始终不够热，连浴缸都放不下，也没有咖啡样品，床也破旧得让人坐上去都感觉要塌了。 我们早就需要好好放松一下了，或者说，这其实是我们第一次真正意义上的蜜月旅行，但我们觉得这次的体验与我们的付出完全不符。 清洁程度非常低，完全达不到我们对度假场所的标准。鉴于以上种种问题，我个人绝不会向任何人推荐埃尔克斯普林斯度假村。 （原文） We spent this weekend in the "Snuggled Inn" cabin for our 10 year anniversary. While the cabin itself was breathtaking we had many issues with our stay. The cabin was dirty and full of dust bunnies, there were dead bugs everywhere, the water temperature never got even hot enough to fill the tub, there was no coffee samples to offer and the bed was so worn out that to even sit on it you thought it would break. We have needed this break for a long time, or was actually our first real honeymoon and we just felt it was not up to par with what we paid for. The cleanliness was very basic and not to our standards for a vacation spot. I personally would never recommend Elk Springs Resort to anyone because of the named factors I included above.

（由 Google 翻译）我们入住的是Chalet d'Amour小木屋。我们在那里举行了私奔婚礼。 地理位置绝佳。距离加特林堡市中心商业街约20分钟车程，距离鸽子谷约30分钟车程。如果遇到交通拥堵，时间会更长。小木屋很不错。 小木屋里没有盐和胡椒粉，所以需要自带。 小木屋里没有棋牌游戏。我们很喜欢台球桌和桌上足球。 主浴缸底部不够干净。浴室抽屉里有长头发。床单看起来很干净。 度假村发送入住信息晚了将近两个小时。我们直到下午4:30以后才能入住，但他们没有提供任何延迟退房的选项。让我们在车道上等了一个多小时才能办理入住，期间没有人来打扫卫生，这完全说不通。 （原文） Stayed in chalet d' amour cabin. We had an elopement wedding at the cabin. Gorgeous location. About 20 minutes to the strip in downtown Gatlinburg and 30 to Pigeon forge. Longer with traffic. Nice cabins. No salt and pepper in cabin so bring your own. No board games or cards in cabin. Enjoyed the pool table and foosball table. Main bathtub bottom could've been cleaner. There were long hairs in the bathroom drawer. Bedding seemed clean. Resort was almost 2 hours late on sending check in info. We couldn't check in til after 4:30 yet they offered no option on staying later at check-out. Making us wait to check-in in the driveway for over an hour while no one came to clean or anything during the time made no sense.

（由 Google 翻译）地理位置优越，酒店设施一流，客户服务一流。麋鹿泉度假村的团队热情友好，快速高效地处理入住其出租小屋期间的任何咨询和情况。我们过去曾入住过他们的小屋，以后来加特林堡还会继续入住。如果想拥有美好的度假体验，我强烈推荐他们。 （原文） Great location, wonderful property and top notch customer service. The Elk Springs Resort team is friendly, quick and efficient in handling any inquiries and situations when staying at one of their rental cabins. We have stayed with them in the past and will be staying with them in the future when coming to Gatlinburg. I highly recommend them when wanting a great vacation experience.

（由 Google 翻译）热水浴缸是冷的，而且运行不正常。埃尔克斯普林斯度假村立即做出反应，并在一个小时内派人到现场维修。维修人员非常棒，很快就解决了问题。多年来，我们多次入住埃尔克斯普林斯度假村，他们从未让我们失望过。 （原文） Hot tub was cold and not running properly, Elk Springs responded immediately, had someone onsite to fix the problem within the hour. Maintenance person was wonderful and quickly resolved the issue. We've stayed many times with Elk Springs over the years, they never disappoint.

（由 Google 翻译）我们最近在这里住了两晚。退房时发现竟然要付停车费，真是让人很不爽。一共30美元。我觉得停车费应该包含在内，因为我们总共付了564美元的房费。我们两个月前预订房间的时候就应该被告知这一点。 另外，我们订的房间有两张大床。还好我们在入住前检查了一下床铺。我们发现一张床上有两只小蜘蛛，另一张床的枕套里也有一只小蜘蛛。我还在床头的地板上用蛛网打死了一只小蜘蛛。 我们退房时告诉了前台，还打电话联系了客服。他们代表我们联系了酒店，并在等待接听时转达给我们的信息，说酒店不会处理我们两个的投诉。 所以，明年我们会选择另一家信誉良好的酒店。 顺便说一句，我们在2024年7月入住过这家酒店，没有任何问题。 （原文） We spent two nights recently. Not too happy with finding out while checking out that we were charged for parking. $30 total. I think the parking should be included since we paid for the rooms around $564. Total. We should've been told that at the start when booking the rooms 2 months prior. Also, the room we requested had 2 queen size beds. Glad we checked our beds before climbing in. We noticed 2 baby spiders in one bed. The other bed had a baby spider in the pillowcase. I also killed a small spider on the floor in a web at head of bed. We told front desk at checkout, plus I called and spoke with someone with customer service. They contacted hotel on our behalf and relayed to us while on hold, that the hotel wasn't going to do anything about both our complaints. So, next year we'll be staying at another reputable hotel. By the way, we stayed at this hotel in July 2024 with no problems.

（由 Google 翻译）优点：位置不错，靠近加特林堡市中心，步行一小段路，不过有免费电车。房间干净通风，早餐是典型的汉普顿早餐（没什么特别的，但很热，而且免费），前台服务也很好。 缺点：这家酒店的门和墙很薄。我们房间和隔壁房间有一扇连通门，所以他们去洗手间、打开洗手间灯的开关，以及走廊对面狗叫的声音，我们都能听到。我知道客人吵闹不是酒店的错，但下次我们会选择隔音效果更好的酒店。 （原文） Pros: nice location to downtown Gatlinberg, a little bit of a walk but there’s also the free trolley. Rooms were clean and airy, the breakfast was the typical Hampton fare (nothing special, but hot and free), and the front desk seemed helpful. Cons: this hotel had the thinnest doors and walls. Our room had a connecting door to the room next to us, and we could hear when they went to the bathroom, and even when their turned on the bathroom light switch, and when the dog across the hall was howling. I understand it’s not the hotel’s fault if people are loud, but next time we will go somewhere with better insulation.

（由 Google 翻译）我每年入住超过100晚，入住过各种级别的酒店，并保持着钻石会员身份。 我们是中年人，并不娇气，每年都会去加特林堡旅行几次。 此外，由于我的行业/公司原因，我不得不在整个新冠疫情期间出差。我完全理解疫情给酒店业带来的挑战和变化，并且对整个酒店行业都非常尊重。 尽管体验不佳，但我的经历和评价都是真实的。 办理入住时，一位操着牙买加口音的女士态度很不友好；除了早餐之外，她没有提供任何关于酒店的信息，而且直到我主动提起，她才认出我的钻石会员身份。她以为我有车，但我并没有。我告诉她我不需要停车证，她却摆出一副不耐烦的样子，以为我是说我不想付停车费。 每晚15美元的停车费简直就是个骗局！ 这家酒店距离镇中心至少有半英里，而且有很多停车位。镇上的公共停车场收费10到20美元…… 房间家具极少。 房间非常昏暗，根本无法工作。 床很硬，而且噪音很大；枕头对于一张特大号床来说太小了，而且凹凸不平。 电视信号很差，经常断断续续。 我住了8天，只要求打扫过两次房间，但两次都没有打扫地板或浴室。 早餐是典型的汉普顿酒店风格，非常简陋，没有任何特色或当地特色。 退房时，前台有两个人，但没人理我。我等了30秒，最后问“有人可以帮我退房吗？”。他们问我要了房间号，除此之外就再也没有跟我说话，也没有眼神交流。 每晚190美元，性价比很低，完全不符合我所了解和期待的汉普顿酒店的标准。 这样的经历让我开始怀疑自己对希尔顿品牌的忠诚度。 （原文） I spend 100+ nights per year in all levels of hotels and maintain diamond status. We're middle aged, not high maintenance, travel to Gatlinburg a couple times each year. Additionally due to my industry/company, I was required to travel during the entire COVID nightmare. I totally understand the challenges and changes the pandemic brought to hotels and have a great deal of respect for the hospitality industry as a whole. However negative, my experience & review is honest. Check-in; lady with the Jamaican accent was not friendly; provided no information about the property (except breakfast) nor did she recognize my diamond status until I forced the topic. She assumed I had a car which I did not. I told her I didn't need a parking hang tag and she took attitude thinking I meant I wouldn't pay for parking.. The $15.00 per night for parking is nothing more than a scam! The hotel is at least a half a mile from town with tons of parking spaces. The public lots in town are $10.00 to $20.00... Room was minimally furnished. Very dark to where it's impossible to get any work done. Bed bouncy and loud; pillows all too small for a king size bed and lumpy. Week TV reception to where channels would drop out. In my 8 days I only needed/asked for the room to be turned down twice and neither time was the floor cleaned or bathroom cleaned. Breakfast was typical Hampton Inn, very basic with nothing interesting or local. Check-out; two people at front desk and no one would acknowledge me. I waited 30 seconds and finally said can someone check me out. I was asked for my room number and absolutely nothing else was said to me or any eye contact made. At $190.00 per night, not a good value or at the Hampton Inn standard that I know and expect. Experiences like this make me question my Hilton brand loyalty.

（由 Google 翻译）我们在田纳西州加特林堡历史自然步道汉普顿酒店的住宿体验非常愉快。工作人员始终热情好客，我们非常感激酒店每天早晨提供的免费早餐。酒店位置便利，距离主街仅十分钟步行路程，方便前往商店和景点，同时又不失宁静的氛围。 我们的房间干净整洁，床铺舒适，淋浴热水充足，客房设施周到，满足了我们所有的需求。每天早晨醒来，欣赏美丽的山景，以及附近泳池里家人欢快的嬉戏声，都是一大亮点。 我们还充分利用了酒店内的设施，包括健身房、室内泳池和美丽的户外休息区，这些都为整体体验锦上添花。我们很乐意向所有前往加特林堡地区的人推荐这家酒店。 （原文） Our stay at the Hampton Inn Historic Nature Trail in Gatlinburg, Tennessee was a pleasant experience. The staff was consistently warm and welcoming, and we appreciated the complimentary breakfast offered each morning. The hotel’s location was convenient — just about a ten-minute walk from the main strip — allowing easy access to shops and attractions while still offering a peaceful atmosphere. Our room was clean with comfortable beds, reliable hot water in the shower, and thoughtful in-room amenities that met all of our needs. Waking up to beautiful mountain views each morning was a highlight, along with the cheerful sounds of families enjoying the nearby pool. We also made good use of the on-site amenities, including the gym, indoor pool, and beautiful outdoor seating areas, which added to the overall positive experience. We would gladly recommend this hotel to anyone visiting the Gatlinburg area.

（由 Google 翻译）优点……我们住的是特大床房，非常漂亮、舒适、干净。缺点……前台女士不太友好，食物不如预期好吃，而且停车要额外收费，我们直到入住当天才知道。而且，从这里步行到主街也比我们想象的要远一些。我还会再住这里吗？也许吧，但劳动节周末或任何节假日我都不会住。 （原文） The pros....We had a king room it was very nice, comfy, and clean. The cons.....The lady at the front desk was not very friendly, the food was not as good as it could have been, and they charge an extra fee for parking which we were not aware of until the day of check in. It also was a little further of a walk to the main strip than we thought. Would I stay here again? Maybe, but NOT on Labor Day weekend or any holiday for that matter.

（由 Google 翻译）更新：我们入住时，他们问我们有没有车，然后给了我们一张停车牌，让我们挂在仪表盘上。他们从来没提过每天15美元的停车费会加到我们的账单上。真是些小细节。不过要注意，停车费是事先没告诉你的。 房间很棒，床很舒服，枕头很多，空调也很给力。我不喜欢大多数酒店都用的那种谷仓门式卫生间门，不过这事儿我来承担。停车位充足，进出也很方便。 我唯一不满意的是员工。晚上办理入住的年轻女士跟几个客人说，镇上有个“有色人种”警察喜欢跟她调情。我不确定第一次听得对不对，但她确实不止一次提到过。除了几句成人暗示之外，轮到我入住时，她的态度也很刻薄。我觉得他们在员工培训方面可以做得更好。 （原文） Update: When we checked in they asked if we had a vehicle and gave us a placard to pit on our dash. They never mentioned a $15 parking fee would be added on our bill for each day. Talk about some fine print. Just be aware that charge for parking without telling you. The room was great, comfortable bed, lots of pillows and an ice cold A/C. I hate the barn door bathroom door that most hotels are using but that’s on me. Plenty of parking and easy to get in/out of. My only problem is the staff. The young lady checking people in (evening time) was telling some guests about the “colored” cop in town that likes to flirt with her. I wasn’t sure I heard correctly the first time but she did mention it more than once. Aside from a few more adult innuendos, when it was my turn to check in I was met with a snarky attitude. I think they can do a lot better with the training for the staff.

（由 Google 翻译）我们预订了房间，很快就被告知：“你们来的真及时，我们正要开始办理手续，一旦开始，早上6点之前都不能接待任何人。” 我们的阳台景观（广告上说的）要么是停车场景观，要么是小溪景观。 经理把我们的房间从大床房“升级”成带河景阳台的特大床房，搞得好像是在帮我们一个忙。 阳台根本没法用，根本算不上升级。 阳台上摆放着椅子，但蜘蛛太多，根本出不了门。 浴室很脏，到处都是黑色的毛发。 我走到床上坐下，床单下的一个棕色点引起了我的注意。我把床单掀开，发现床单下有很多黑色的毛发，还有脏兮兮的、泛黄且有污渍的床垫保护套，还有虫子！！！是棕色的小虫子！！ 餐厅的空调坏了，用的是临时搭建的空调，根本没法给房间降温。 房间比早餐还热。 我去拿咖啡，咖啡太烫了，我试着加奶精，但奶精已经空了。奶精泵把热咖啡溅到我手上。我看向一边，经理正在那里笑！！笑！！！我刚刚烫伤了手。她看到奶精已经用完了。我们费力地把冰冷的咸味食物咽了几分钟，最后放弃了，离开了。出去的时候，我看了看奶精泵，还是空的，看不到经理在笑，也没看到他在忙。 我从来没有住过按小时计费的酒店，但在这种奢华的旅游景点，住在这里绝对应该更好。这家酒店绝对比按小时计费的酒店差远了。 （原文） We came in with reservation and were promptly told, “ you made it just in time, we were about to start paperwork and once it’s started we can’t bring anyone in until 6am” Our balcony view of the review (it’s advertised) is either a parking lot view or a creek view. The manager made it seem like she was doing us a favor by “upgrading” us from a queen to king with balcony of river view. The balcony was unusable and not an upgrade. It had chairs out but so many spiders that you couldn’t walk a foot out the door. The bathroom was stale and had black hairs all over it. I went to sit on the bed and a brown dot caught my eye under the fitted sheet. I took it off and was met with tons of black hair, dingy yellow and stained mattress protector, and BUGS!!! They were little brown bugs!! The AC was down in the dining area, with a make shift AC that did nothing to cool the room. The room was hotter than the breakfast food was. I went to get coffee which was way too hot, I tried adding creamer and it was empty. The pump splashed the hot coffee all over my hand. I looked to the side and the manager was there laughing!! Laughing!!! That I just burned my hand. She saw the creamer was out. After a couple minutes of trying to force the cold salty food down, we gave up and left. On the way out I checked the pump bottle of creamer, still empty and no laughing or working manager in sight. I’ve never stayed in a rent by the hour hotel but something in such a luxurious touristy spot as this should definitely do better. This hotel was definitely a step below a rent by the hour place.

（由 Google 翻译）真是个宝地！十月初发现一个便宜的45美元的房源，我觉得这个价格很划算，无论如何都物超所值。这个地方真是惊喜！从外观就能看出来，它确实比较老旧。但里面翻新过，干净整洁。所有工作人员都很好，早餐也不错，选择也很多。我之前看过评论说漂流河的浮板不多，所以我们带了泳池泡沫棒。我们真的把车停好了，在加特林堡不用付停车费真是太好了，我们直到退房后才回到车上。开车5分钟就能到主街，而我推着婴儿车要花7-8分钟。 我肯定会再来这里住，就为了再睡在那张床上。那是我住过酒店里最舒服的床。我现在开始质疑为什么我当时要住贵得多、还要额外付费的度假村。很高兴我尝试了这家酒店，我们一定会再来的。感谢这个地方，现在所有东西的价格都疯狂上涨，能够以实惠的价格享受一晚的度假真是太好了。 （原文） What a gem of a place! Found a cheap $45 rate first of October, and I figured well for that price, it will be worth it no matter what. Pleasantly surprised by this place! It’s definitely older, you can tell by the outside. But the inside is renovated and clean. All of the staff was nice, the breakfast was good, lots of options. I did read prior reviews that said there wasn’t many floats for lazy river so we brought pool noodle. We literally parked, and it was so nice to not have to pay to park in Gatlinburg, we didn’t get back in car til after checkout. You can be on main strip in 5 minutes, it was like 7-8 for me pushing a stroller. I will literally be staying here again just to sleep in that bed again. That was the most comfortable bed I’ve ever had a hotel. I’m now questioning why I have stayed at way more expensive resort with lots of extra fees. Very glad I tried this place, and we will definitely be back. Thank you to this place, with prices going crazy on everything, it was really nice to be able to have an affordable one night getaway.

（由 Google 翻译）10月19日星期日入住。房间非常漂亮干净，阳台很棒，床也很舒服，淋浴也不错，早餐也不错，有炒鸡蛋、香肠、果汁和其他食物。泳池房很棒。我吃早餐的时候看到一个人在清理泳池。以后还会再来，推荐这家酒店。 （原文） Came on Sunday Oct 19. Rooms are really nice and clean , love the balcony, the beds are pretty comfy, shower is ok, breakfast is ok, scrambled eggs , sausage, juice and other items. Pool room is nice. Ive watched a guy clean the pool while I was eating breakfast. Would come back and recommend it.

（由 Google 翻译）十月中旬的一个周二晚上，我在加特林堡的Sleep Inn酒店住了一晚。我计划在大烟山国家公园玩两天，这家酒店正好适合我中间的那个晚上。前台告诉我，入住这家酒店可以享受隔壁披萨店10%的折扣。我的房间在三楼，酒店的电梯很干净，而且运行良好。往返停车场的路上，我还看到了一个游泳池。酒店停车场横跨两层，从东大道（East Pkwy）开车过来就能看到。酒店位置相当不错——如果你从彩虹瀑布（Rainbow Falls）过来，路上不会遇到太多十字路口或人行横道。如果你要去新发现峡（Newfound Gap），那就得经过加特林堡市中心，所以会遇到很多十字路口和人行横道。早餐室很宽敞，选择也很多，足够吃饱——常见的炒蛋、香肠、酸奶、吐司、果汁等等。通过hotels.com预订，一晚大概花了90美元。 （原文） Stayed at the Sleep Inn Gatlinburg for a Tuesday night mid-October. Was spending two days in the Great Smoky Mountains National Park, and this hotel was a good option for the intervening night. The reception desk informed me that the stay at the hotel gave me 10% off my meal at the pizza place adjacent to it. My room was on the third floor and the hotel had a clean functional elevator. Also saw a swimming pool while walking to and from the parking lot. The hotel parking lot encompasses both levels you'll see as soon as you drive in from East Pkwy. The location is pretty good - if you're coming from Rainbow Falls, you don't hit many intersections or pedestrian crosswalks. If you're going to Newfound Gap, you hit all of them because you have to go through downtown Gatlinburg. The breakfast room is spacious, and they had enough good options to make for a filling meal - the usual scrambled eggs, sausage, yogurt, toast, fruit juices, etc. Paid around 90 bucks for the night booking through hotels.com

（由 Google 翻译）住了几天。整个地方闻起来很干净。房间漂亮宽敞干净，最后一分钟的价格很划算，而且步行到拉斯维加斯大道很近，所以我们不用担心停车问题。真希望我们假期能多在这里待一段时间。我们见到前台工作人员时，大部​​分时间只有一位先生在工作，他真的非常令人愉快！我们那一层的制冰机坏了，不过，既然地方这么好，谁会在乎跑到楼下去拿冰呢？很多地方人手都短缺，但这些人虽然人手短缺，但尽管如此，他们还是把工作做得很好！ （原文） Stayed couple days. The entire place smelled very clean. Beautiful and spacious clean room, GREAT last minute price, and short walk to the strip so we didn't have to worry about parking. Wish we'd spent more of our Vaca here. Mostly one gentleman working when we saw desk staff and he was absolutely delightful! Ice machine on our floor didn't work, but hey, if it's a great place - who cares about going down one floor to get ice? So many places are short staffed, but if these folks are short staffed they are doing a great job in spite of it!

（由 Google 翻译）这家酒店位于加特林堡主街附近，步行即可到达。房间很干净，但走廊需要吸尘，浴室也不太干净。淋浴间的墙壁缝隙里有霉斑，浴帘底部也有霉斑。房间里没有保险箱，但有微波炉和冰箱。酒店内没有接受借记卡或信用卡的饮料机或零食机，只收现金。酒店内也没有ATM机，所以如果您想买饮料或零食，请自带现金。价格很实惠，工作日三晚只需190美元。酒店提供免费早餐，有鸡蛋、香肠、百吉饼和华夫饼。员工很友好。酒店有一个两层的停车场，停车位充足，但车位非常狭窄，如果停满了车，就很难挪动。总的来说，我觉得我不会再住那里了，如果再住的话，我会要求住带阳台的房间，并且自带饮料和零食，或者尽量记得带现金。 （原文） The hotel is located just off of Gatlinburg’s main strip. It’s within walking distance. The rooms were clean, the hallways needed vacuumed, and the bathrooms in the rooms weren’t the cleanest. The shower had mildew in the creases of the walls and the shower curtain had mildew on the bottom. There was no safe in the room but had microwave and fridge. There’s no drink machine or snack machine on premises that will take debit or credit cards, only cash. There’s no ATM on site so if you want a drink or snack bring cash with you. The price was nice, only $190 for 3 nights during the week. There’s breakfast was free and had eggs, sausage, bagels, and waffles. Staff were friendly. There’s a parking garage with 2 levels so there’s enough parking but the parking is very tight with no room to maneuver if it’s packed full of cars. Overall I don’t think I would stay there again and if I did I would ask for a room with a balcony and I would bring my own drinks and snacks or try to remember to bring cash.

（由 Google 翻译）这是加特林堡非常好的经济型酒店，靠近许多景点，步行即可到达阿纳基斯塔和加特林堡市中心等热门景点，房间非常干净，卫生间也很干净，我们的房间配有微波炉、迷你冰箱和咖啡机，服务很好，提供免费早餐，而且选择丰富，早餐不错，供应炒鸡蛋、华夫饼、羊角面包、酸奶、面包、贝果、香肠、麦片、燕麦片和果汁，还有 24/7 咖啡站，酒店有游泳池和漂流河游泳池，总的来说，我们很喜欢这里，强烈推荐这个地方。 （原文） It is very good budget friendly hotel in gatlinburg.. near to many attractions and walkable distance to top attractions like anakeesta and downtown gatlinburg.. roomed are very clean , washrooms are clean .. our room has micro wave mini fridge and coffee maker …service is good it has free breakfast and has enough options to have.. breakfast is good they served scrambled eggs, waffles,crossiants,yogurt,bread,bagels,sausages and cereal and oatmeal and juice…..24/7 coffee station is available..it has pool and lazy river pool…overall we loved being there and highly recommended this place…

（由 Google 翻译）哦，从哪里开始呢？这家酒店的设计很奇怪，很老旧。停车场很奇怪，特别是如果你行动不便的话。前门附近总共有两个残疾人停车位，所有其他停车位都在酒店后面的两层，没有电梯可以回到大楼。一点也不方便。狭小的大堂里没有卫生间，所以请确保您在办理入住手续时不需要卫生间。行李车很奇怪；它们很小，不能挂任何衣服。此外，我们的酒店房间没有抽屉柜或架子来放衣服。相反，微波炉下面有一个小开放空间，床的两侧下面也有一个小开放空间。我们没有沐浴露、洗发水，但没有护发素，走廊尽头有一台自动售货机，但没有饮料或水。好的一面是，我们的走廊很安静，床也足够舒适。 （原文） Oh, where to begin. This hotel just has a weird, old design. The parking is bizzare, especially if you have any mobility issues. There are a total of two handicapped parking spots close to the front door and all other parking spaces are on two levels behind the hotel itself with no elevator access to get back into the building. It's just not convenient at all. There is no bathroom in the tiny lobby so please make sure you don't need one when you are checking in. The luggage carts are odd; they are very small and they don't allow for you to hang any garments. Also, our hotel room has no bureau of drawers or shelving to put your clothes. Instead there is a small open space under the microwave and another small open space under either side of the bed. We had no shower soap, shampoo but no conditioner, a snack machine at the end of the hall but no beverages or water. On the upside, it was quiet on our hallway and the bed was comfortable enough.

（由 Google 翻译）这家旅馆的体验简直完美。我和丈夫为了庆祝结婚纪念日选择了这家旅馆，因为它就在水边。私人阳台景色绝佳，三天里我们两天都看到了熊，真是太棒了！旅馆主人非常细心周到，甚至还赠送了一瓶葡萄酒来庆祝我们的纪念日。房间干净又舒适。在Heirloom餐厅享用的早餐（包含在房费里）也很棒。总之，我们在这里度过了一段美好的时光！强烈推荐！！ （原文） This Inn experience was perfect. My husband and I were celebrating our anniversary and selected these accommodations because it’s right on the water. The private balcony was spectacular and we saw a bear 2 out of 3 days which was awesome. The Innkeepers are so attentive over every detail, even providing a complementary bottle of wine to celebrate our occasion. The room was clean and cozy. Breakfast (which is included in your stay) at the Heirloom was superb. We had an overall fabulous stay! Highly recommend!!

（由 Google 翻译）我们在这里度过了一段美好的时光！地理位置绝佳，旅馆老板也无微不至——我们遇到的每一位都非常友善、友好、乐于助人。从阳台望去，景色美不胜收，宁静祥和，是放松身心的理想场所。如果您想逃离尘嚣，这里绝对是情侣度假的理想之选。床很舒服，淋浴也很棒，住宿期间的一切都让人感到舒适放松。我们迫不及待地想再来！ （原文） We had such a wonderful stay here! The location is perfect, and the innkeepers truly go above and beyond—every single one we met was so kind, friendly, and helpful. The view from our balcony was absolutely beautiful and incredibly peaceful, the perfect spot to sit back and unwind. This is such a great place for a couples’ getaway if you’re looking to escape for a few days. The beds are very comfortable, the shower was excellent, and everything about our stay felt cozy and relaxing. We can’t wait to come back!

（由 Google 翻译）房间很脏，我们在浴室里发现了一块旧肥皂（上面还有别人的头发），阳台上还有指甲屑，真是恶心。考虑到这是一家豪华酒店，服务质量很差——客房服务人员把我们的房间留在那里，但工作人员完全不予理会。隔音效果极差，请注意——如果你十月份来，镇上到处都是吵闹的汽车，都是去看演出的。我完全理解这不是酒店的错，但如果能发一封礼貌的电子邮件，说明延误或镇上会有多繁忙，那就太好了。酒店位置很棒，入住手续也很简单，但说实话，考虑到我们支付的价格——要小心这家酒店被宣传为豪华酒店，因为它根本不是！它有潜力 （原文） Rooms were pretty grubby, we found an old bar of soap in the bathroom (along with someone else’s hair on it) and nail clippings on the balcony which was really gross. The service was off given it’s supposed to be a luxury hotel- our room was left OPEN by housekeeping but was completely shrugged off by a staff member. Sound proofing is non existent and be warned - if you visit in October the town is filled with loud cars for the show. I completely understand that this is not the hotels fault but a courtesy email mentioning delays or just how busy the town would be would have really helped. The hotel is in an amazing location and check in was easy but honestly given the price we paid- be wary of this being marketed as luxury as it is not! It has potential

（由 Google 翻译）我们非常喜欢这家酒店。在加特林堡，我们几乎步行就能到达所有地方。酒店就在小溪边，感觉很棒。房间干净整洁，床非常舒服，我们所需的一切都应有尽有。唯一美中不足的是没有微波炉。酒店位置绝佳，虽然有围栏隔开，远离喧嚣的交通，但步行即可轻松到达切萨皮克餐厅、Heirloom Room餐厅（提供免费早餐）、Pizza Rio餐厅以及市中心。酒店员工都非常友好，这一点非常重要。入住手续简便快捷，酒店还会发送短信与我们保持联系。我们非常喜欢这里。 （原文） We absolutely loved this hotel. Walked everywhere in Gatlinburg, it was so nice being on the creek, the room was clean, bed was VERY comfortable, we had everything we needed. Could have used a microwave, that was the only thing missing. The location so nice because you are fenced off from the traffic, but easily can walk to Chesapeake's, the free breakfast at Heirloom room, Pizza Rio and downtown easily. Everyone was very friendly, which is super important, check in was easy and they send you texts to keep in touch with you throughout your stay. We loved it.

（由 Google 翻译）我觉得这家汽车旅馆一般般，不过景色确实不错！我们去的时候天气很冷，到了之后等了五到十分钟才找到我们的“老板”，他突然出现告诉我们房间在哪儿。他居然问我们要不要送瓶装水或者冰块到房间，真是奇怪。房间里有四种威士忌可以付费享用，这点挺方便的，但是房间冷得要命，即使把暖气开到80度（华氏度，约27摄氏度）也一样，尤其是地板，所以一定要带袜子！淋浴水压很小，阳台的景色虽然漂亮，但是因为阳台前面就是走道，所以没什么隐私。我们联系老板的时候总是联系不上，而且酒店网站上也没说餐厅需要预订，所以我们有一天晚上只能在酒吧吃饭，明明看到有空位，却没找到位置。食物一般，面包没什么特别的，菲力牛排还不错，土豆也还可以，通心粉有点干。酒保服务很好，性格也很棒。停车位有点紧张，但是没有额外收费，我听说有些地方会收费，所以这点很不错，而且酒吧离市中心商业街也很近。 （原文） I would say this is a mediocre motel with a great view! We went while it was cold and when we arrived we had to wait 5-10 min and look around for our “innkeeper” who popped up and told us where our room was. He gave us an option of him bringing either bottled water or ice to our room which was strange. The room does have 4 whiskey options you can use for a charge which was convenient but the room was freezing even after putting the heat to 80 especially the floor so bring socks!!! The shower had no water pressure and the view on the balcony is pretty but no privacy as the walkway is right in front of the balcony areas. We had trouble getting a timely response from our innkeeper and the hotel site didn’t say you needed a reservation for the restaurant so we ate dinner at the bar one night and couldn’t get a table even though we could see some that were available. The food was ok. Bread wasn’t anything special. Filet was good and potatoes were ok, Mac and cheese kinda dry. The bartender was very good and had a great personality. Parking was tight but not an added fee which I’ve heard some places charge so that was nice and it was fairly close to the downtown strip.

（由 Google 翻译）房间在照片上看起来比实际更大，这是我唯一不满的地方。升级后的浴缸简直是救星。如果你打算走很多路，一定要订带浴缸的房间。你的脚会感谢你的！ 房间本身非常干净，而且极其安静。没有小孩真是太好了。你可以在后院的露台上钓鱼，而且他们回复信息也很及时。地理位置绝佳，步行即可到达市中心。既不会太远太远，也不会太远太吵闹。 总而言之，我们会再次入住。毕竟，在外地能睡个好觉是无价的。 （原文） Rooms LOOKED bigger in pics, but that is my only gripe. The upgraded tub was a life saver. If you are planning to do a ton of walking, get a room with a tub. Your feet will thank you! Room itself was very cleaning ultra quiet. No kids is a huge plus. You can fish off your back deck and they are prompt answering msgs. Location is perfect for walking downtown. Not too far to walk comfortably, but far enough away from the chaos. Over all we would stay again. Can't put a price on a good night's sleep away from home.

（由 Google 翻译）这家酒店非常适合我们住一晚。服务、房间、床铺，当然还有河景阳台，一切都非常棒。我们还在酒店的Heirloom Room餐厅享用了早餐和晚餐。我们强烈推荐香辣鹿里脊和三文鱼主菜。 （原文） The hotel was a perfect one night stay for us. Service, room, bedding and of course the river side balcony was all excellent. We also ate breakfast and dinner at the hotel’s Heirloom Room restaurant. We highly recommend the spicy venison tenderloin and the salmon entrees.

（由 Google 翻译）这家酒店比较老旧，但与周边酒店相比，性价比还是不错的。工作人员非常友好热情，沟通起来也很愉快，服务周到，互动性也很好！热早餐美味可口，每天都有丰富的选择。咖啡也很美味。 清洁度不算太好，但对我们来说还可以接受，因为我们大部分时间都不在家。如果你是个有洁癖的高端人士，我建议你换个地方。房间里有一股浓重的难闻气味（像是霉菌），闻了好几天才适应，而且一直没散去。虽然酒店只是做了简单的快速“清洁”，但确实需要深度清洁，因为床脚和一些墙壁上溅了一些东西，橱柜和抽屉也积满了灰尘，很脏，冰箱似乎因为放置的橱柜周围有水渍而漏水。再说一次，这是一家比较老的酒店，考虑到它的价格和位置，我不会期待太多。浴室看起来确实重新装修过，非常干净整洁，淋浴间也很宽敞。 床很舒服，床单上确实有一些小污渍，但看起来很干净。我们检查了床上是否有爬虫，什么也没发现，也没有任何迹象。但不幸的是，我们发现床垫保护套看起来相当粗糙，有破洞和撕裂……所以效果不太好。如果床垫保护套更新一点，床单上没有污渍，我会给它高出一星，因为我们只是来这里睡觉的。 （原文） It's an older/outdated hotel but was a good value for the price compared to surrounding hotels. Staff was very pleasant and fun to speak with, great service and interaction from them all around! The hot breakfast was delicious and well stocked everyday. Coffee was also tasty. Cleanliness wasn't great but it was acceptable for us as we were gone most the time. If you are a high end clean freak- I would suggest another location. The room had a strong unpleasant odor (seemed like mold/mildew) that took a few days to get used to and never left. It had been basic/quick "cleaned" but it really needed a deep cleaning as there were splatter of some substance on the base of the beds and some walls, pretty dusty/dirtyish cabinets and drawers, and it looked like the fridge had some leaks from the water stains around the cabinet it sat on. Again, it is an older hotel and for the price/location I wouldn't expect much more. Bathrooms did seem redone and were exceptionally clean and nice with a spacious shower. The beds were comfortable, the sheets did have small stains on them, but seemed clean. We inspected the bed for crawling things and found nothing and no sign of anything but unfortunately we did discover the mattress protector was pretty gross in appearance with holes and tears... so not the most effective. If the mattress protectors were newer and sheets were free of stains, I would rate it a whole star higher because we are only there to sleep.

（由 Google 翻译）⭐️⭐️ 2/5 星 我们在加特林堡贝斯特韦斯特舒尔斯塔酒店 (SureStay Plus by Best Western Gatlinburg) 的入住体验喜忧参半。酒店位置优美，我们最终入住的房间也很干净。然而，一些问题影响了我们的入住体验。 早餐令人失望——食物味道平淡，而且补充不及时，让人感觉管理混乱。 在我们最初的房间里，我们发现天花板上有霉菌。值得称赞的是，前台接待员非常热心，立即为我们更换了房间，我们对此表示感谢。尽管如此，很明显，酒店在某些方面缺乏必要的维护和专业的施工。 虽然周边环境优美，但我们不会再次选择入住这家酒店。 （原文） ⭐️⭐️ 2/5 Stars Our stay at the SureStay Plus by Best Western Gatlinburg was mixed. The location is beautiful, and the room we ended up in was clean. However, there were several issues that made the stay less enjoyable. The breakfast was disappointing — the food was bland, and items were not refilled in a timely manner, which made the overall experience feel poorly managed. In our original room, we noticed mold on the ceiling. To their credit, the receptionist was helpful and immediately provided us with a new room, which we appreciated. Still, it’s clear that the hotel lacks proper maintenance and skilled workmanship in some areas. While the surroundings are lovely, we wouldn’t choose to stay here again.

（由 Google 翻译）房间一尘不染，考虑到价格，非常不错。我们一定会再住这里。房间后面可以看到美丽的河景，还有个小门廊和椅子。冰箱对于酒店房间来说很大。床垫状况良好。唯一的问题是浴缸几乎不排水。强烈推荐这家酒店！ （原文） The room was spotless and very good considering the price. We'll sure stay there again. You had a nice river view in the back with a small porch and chairs. The refrigerator was quite large for a hotel unit. Mattresses were in fine shape. The only issue at all was that the tub barely drained. Big thumbs up for this place!

（由 Google 翻译）我最近入住了加特林堡的SureStay酒店，说实话，体验相当不错，尤其是考虑到它的价格。我入住前就抱有合理的预期，而这家酒店也基本符合我的预期。它算不上世界上最干净的地方，但考虑到价格，也算干净了。没有什么让我感到不舒服或想离开的地方，只是那种在旅游胜地常见的、老旧经济型酒店会有的轻微磨损。 早餐也属于同一范畴：虽然不是什么惊艳之作，但分量足，热乎乎的，而且完全符合房价。它满足了我的基本需求，我吃饱了，所以没什么可抱怨的。 真正让我印象深刻，也让其他小问题都显得无关紧要的，是那可以俯瞰河流的阳台。这绝对是整个入住体验的亮点。坐在那里，听着潺​​潺的流水声，感觉宁静祥和，非常放松，说实话，比我预想中经济型酒店的体验要好得多。它赋予了整个地方一种温馨迷人的氛围，这是无法用金钱衡量的。 地理位置也是一大优势。它位于小镇边缘，离国家公园最近，如果您计划徒步旅行或前往公园游览，这将非常方便。同时，步行即可轻松到达加特林堡市中心的所有主要景点、商店和餐厅。您可以同时享受两种截然不同的体验。既足够安静，让您远离喧嚣，又足够近，让您不必每次出行都开车或忍受交通拥堵。 总的来说，我对这次住宿非常满意。当然，它也有一些小瑕疵，但这些瑕疵丝毫不会影响它的性价比。凭借优越的地理位置和美丽的河畔阳台，下次我再来加特林堡时，我一定会再次选择入住这里。 （原文） I stayed at the SureStay in Gatlinburg recently, and honestly, it was a pretty decent experience, especially considering the price point. I went in with realistic expectations, and the hotel hit pretty much exactly where I thought it would. It wasn’t the cleanest place in the world, but it was clean enough for what I paid. Nothing that made me uncomfortable or want to leave, just the kind of minor wear and tear you expect from an older budget hotel in a tourist heavy town. The breakfast landed in the same category: not anything that’s going to change your life, but solid, warm, and totally fair for the room rate. It did its job, and I didn’t walk away hungry, so no complaints there. Now, the real winner here and the part that honestly made any small issues feel unimportant was the balcony right over the river. That was the highlight of the entire stay. Sitting out there with the sound of the water rolling by was peaceful, relaxing, and honestly way nicer than what I expected from a budget hotel. It gave the whole place a cozy little charm that you can’t put a price on. The location is another big plus. It’s on the edge of town closest to the national park, which is super convenient if you’re planning on doing any hiking or heading into the park. At the same time, it’s still within easy walking distance to all the main attractions, shops, and restaurants in the heart of Gatlinburg. You kind of get the best of both worlds. Quiet enough to feel removed from the chaos, but close enough that you don’t have to drive or deal with traffic every time you want to go somewhere. Overall, I walked away happy with my stay. Sure, it had a few flaws, but nothing that overshadowed the value you get for the price. Between the location and that beautiful riverside balcony, I’d definitely be interested in staying here again the next time I’m in Gatlinburg.

（由 Google 翻译）首先我想说的是，这里的员工非常棒，非常乐于助人。小溪/河流的景色非常美丽。从酒店步行即可到达市中心。注意，市中心的停车费是20美元！ 房间本身的维护非常糟糕。我不得不拆下马桶盖才能冲洗。淋浴水漫到了浴室的地板上，门边的角落里长了些杂草，浴室的门把手甚至都没装！冰箱漏水到地板上。房间本身有股霉味，我还发现了一只蟑螂。我还在地毯上发现了一个瓢虫壳和其他一些脏东西。 （原文） I want to start by saying the staff was wonderful and very helpful. The view of the creek/River was lovely. It's well within walking distance of downtown. Head up, parking in downtown is $20! The room itself was shockingly badly kept. I had to remove the Tiolet cover to be able to flush it. The shower flooded the bathroom floor, there was mild growth in the corner by the door and the bathroom door handle wasn't even attached! The refrigerator leaked on the floor. The room itself smelled of mold and I did find a cockroach. Also found a ladybug shell on the carpet along with other nasty bits.

（由 Google 翻译）在这里住过几次了。房间一直都很棒。他们以前房间里有咖啡机，但我最近一次入住时没有了。我希望他们还能有，但这不是什么大问题。阳台很漂亮，可以俯瞰小溪。早餐不错。地理位置优越。我以后很可能会再住这里。 （原文） Have stayed here a few times. Rooms have always been good for us. They used to have a coffee maker in the room but did not on my latest visit. I wish they still had them but its not a huge deal. Nice balcony overlooking a creek. Breakfast is good. Good location. Will most likely stay here again.

（由 Google 翻译）我最近在booking.com上预订了10月3日至4日的房间。入住后，我们一进房间就发现烟雾报警器放在桌子上，每件家具和镜子上都有体液污渍，看起来像是精液。入住15分钟后，我们又回到前台要求退款。我们把照片给服务员看了，他们说“哦天哪”，很抱歉，因为您是通过第三方预订的，所以不能退款，但我可以给您一些毛巾遮盖污渍。或者换个房间。我没有接受退款，因为我觉得不安全，也不相信那栋楼里的任何房间都足够干净，不适合我一家人入住。我需要一个干净的房间，因为我带着两个年幼的儿子，最小的儿子有严重的心脏病，不能待在不卫生的环境中。前台服务员说我必须通过booking.com才能退款。我试过了，他们说酒店可以而且应该退款。我给酒店、booking.com以及酒店集团总裁都写了邮件，但至今无人回复，甚至无人关心发生了什么。这是我人生中最糟糕的酒店体验。千万别考虑住这家酒店。它既不干净也不安全。确认号：6281725640 我们还有照片可以证实这里所说的一切。 房间是我女婿雅各布·约翰逊（Jacob Johnson）预订的。我用我的卡桑迪·迪恩诺（Sandy Diienno）付款。 （原文） I recently booked a room on October 3rd through the 4th using booking.com. Immediately after checking in we went to the room and noticed the smoke detector sitting on a table as well as bodily fluid stains, appearing to be semen, on every piece of furniture and the mirrors. Literally 15 minutes after checking in we went back to the front desk and asked for a refund. We showed pictures to the clerk and they were like “oh my” I’m sorry I can’t give you a refund because you went through a 3rd party but I can give you some towels to cover the stains. Or perhaps another room. I did not accept for I did not feel safe nor did I have confidence that any room in that building would be clean enough for my family. I needed a clean room because with me were my 2 young sons the youngest of which with a severe heart condition who cannot be exposed to unsanitary conditions. The desk attendant said I had to go through booking.com to get a refund. Tried that and they said the hotel could have and should have refunded. I wrote the hotel, booking.com, the president of the hotel group and still no one has responded or even cared about what happened. It was the worst hotel experience of my life. Do not even consider staying at this hotel. It is unclean and unsafe. Confirmation# 6281725640 We also have pictures to confirm everything that was stated here. The room was booked under my son in law Jacob Johnson. I paid for this with my card Sandy Diienno.

（由 Google 翻译）小屋风格质朴，但打扫得非常干净。房间里因为全是木头，所以配备了除湿机。干净整洁，没有木头味。我们的房间在室外泳池旁边，但由于天气原因，很少使用。室内泳池和热水浴缸很棒，一点也不拥挤。基本上我们自己玩。室外有两个火坑和很多椅子。很棒的地方，我们一定会再来的。最后，早餐正如宣传的那样，是欧陆式早餐。 （原文） The lodge is rustic, but keeped very clean. The rooms have a dehumidifier in them because of all the wood. Clean and NO wood smell. Our room was by the outside pool, but not alot of use because of the weather. The inside pool and hot tub were great. Not crowded at all. Basically we had them to ourselves. Outside there was two fire pits and plenty of chairs. Nice place, we'll definitely go back. One final thing, the breakfast is just as it says, continental.

（由 Google 翻译）房子维护得很好！非常可爱的小屋。入住很轻松。工作人员非常友好、乐于助人！房间很干净！室外游泳池很漂亮，但对我们来说太冷了。十月初还不确定是否开放。不过想夏天再来，带孩子们去玩游泳池和滑梯！小型室内泳池很不错，水温也不是很冷。热水浴缸很棒！提供简单的欧陆式早餐。不过隔壁有燕麦饼可以吃早餐！有一天早上我们确实步行去了那里。如果你想省去开车和找停车位的麻烦，从这里步行到市中心也还算方便，因为在这个地区找停车位有时真的很麻烦，哈哈。总而言之，我们住得很愉快，没什么可抱怨的，还会再来的！ （原文） Nicely kept property! Cutest little lodge. Check in was a breeze. Very friendly, helpful staff! Room was clean! Nice outdoor pool, but too cool for us to use. Not even sure was open being early October. Would like to come back in the summer though for the kids, and use the pool and slide! Small Indoor pool was nice not too cold. Hot tub was great! Has a basic continental breakfast. But there is Flapjacks right next door for breakfast! We did walk over there one morning. It is decent walking distance to down town if you want to avoid from driving and trying to find a parking place which can sometimes be a real hassle in this area lol. Over all we had a wonderful stay, no complaints, and will be back!

（由 Google 翻译）我和未婚夫来这里庆祝我们三周年纪念日，真是太惊喜了！从友好的员工到漂亮干净的房间，再到停车场令人惊叹的美景，我从未住过如此满意的酒店。我们特地从密尔沃基开车过来，真是太明智了。 酒店提供免费早餐、免费咖啡、舒适的泳池/热水浴缸和小吃。如果申请，还可以免费获得加特林堡市中心的停车证，考虑到那里的停车费都要20美元以上，这真是省了一大笔钱。 以后每次来加特林堡，我们都会选择住在这里。 （原文） Went here with my Fiancé to celebrate our 3 year anniversary and were absolutely blown away! From friendly staff to a gorgeous and clean room and a stunning view from their parking lot, I have never been so pleased with my stay at a hotel. We drove here all the way from MKE, and I'm so happy we came here. Free breakfast, complimentary coffee, a cozy pool/hot tub, and snacks. Parking pass is free for downtown Gatlinburg upon request which was such a money-saver considering parking anywhere down there is $20+. Will be staying here every time we come to Gatlinburg.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 始终如一的精彩——我们的首选之地！ 在过去的一年里，我们多次入住阿皮旅馆 (The Appy Lodge)，每次都给我们留下了深刻的印象！旅馆始终干净整洁，设施一流，让每次入住都轻松愉快。地理位置优越，尤其是停车场旁边就是电车站，方便探索周边地区。泳池一尘不染，我的孩子特别喜欢室外滑水道。房间一尘不染，住宿舒适，工作人员始终热情友好，乐于助人。我们每天早上都期待着丰盛美味的欧陆式早餐。这里已经成为我们快速游览多莉坞 (Dollywood) 的首选之地，我们强烈推荐给所有来这里游玩的人！ （原文） ⭐️⭐️⭐️⭐️⭐️ Consistently Wonderful— Our Go-To Spot! We’ve stayed at The Appy Lodge multiple times over the past year, and it continues to impress us every time! The property is always clean and well-kept, with amazing facilities that make each visit enjoyable and stress-free. The location couldn’t be more convenient, especially with the trolley stop right in the parking lot. It makes exploring the area super easy. The pools are immaculate, and my kiddo absolutely loves the outdoor waterslide. The rooms are spotless, the accommodations are comfortable, and the staff is consistently kind and helpful. We also look forward to the continental breakfast each morning, which is always well-stocked and delicious.This has become our go-to place for quick Dollywood trips, and we highly recommend it to anyone visiting the area!

（由 Google 翻译）早餐——詹姆士迪恩早餐三明治（饼干）、麦片、煎饼机、水果、鸡蛋和香肠。总体来说，早餐不错，但味道一般。 室外泳池约3英尺深，配有一个更长的滑梯。非常适合孩子们。室内泳池是酒店泳池中比较普通的泳池，还有一个不错的按摩浴缸/热水浴池。 房间很棒，床很舒服。淋浴水流很小。 酒店附近的树木爬满了藤蔓，山景不太好。 （原文） Breakfast - Jimmy Dean breakfast sandwiches (biscuit), cereal, pancake maker, fruit, eggs and sausage. Overall a average breakfast that was good. Outside pool approximately 3 ft deep with a slide longer slide. Great for kids. Indoor pool was an average hotel pool for swimming and a nice hot whirlpool / hot tub. Rooms were great, beds were comfy. Shower was low flow. Not much for a mountain view, the trees near the hotel are covered in vines.

（由 Google 翻译）最棒的服务和最热情周到的款待！这是我们第二次入住，依然享受到了五星级的服务，感谢前台所有工作人员，特别感谢Ken和Bo！但最让我们难忘的还是客房服务人员（Ricardo、Jody，还有上次入住时就认识的Donovan！），他们总是面带微笑，乐于助人❤️ 谢谢Appy Lodge！！！ （原文） Best service and greatest hospitality experience! This was our second time staying & were again met with five star service, thank you all at the front desk with special shout out to Ken & Bo! But what made this stay especially memorable was our housekeeping (Ricardo, Jody and from our past visit Donovan!) always smiling and more then happy to assist ❤️ thank you Appy Lodge!!!

（由 Google 翻译）我们路过这里很多次了，今年决定住在这里。果然没让我们失望。我们很喜欢这里的房间，离加特林堡很近，而且整个地方的氛围都非常棒。早餐很丰盛，酒店各处都很干净，我们下次肯定还会再来。 （原文） We’ve been by this place so many times and decided to stay this year. It did not disappoint. We love their rooms, the closeness to Gatlinburg, and just the whole vibe of the place itself. Breakfast was great and the place was clean everywhere and we will definitely stay there again.

（由 Google 翻译）我们在盖特林堡住过位置最好的酒店！步行到拉斯维加斯大道大概5分钟，而且不用爬山。房间干净整洁，床和枕头都很舒服。早上和晚上都能在阳台上小憩，真是太棒了！办理入住手续的办公室工作人员办事迅速，而且提供了很多信息。有一天晚上，我们坐在泳池边，甚至看到一只熊在人行道上走来走去。我们一定会再来的！ （原文） Best hotel location we have ever stayed at in Gaitlinburg! Maybe a 5 minute walk to the strip and not up a hill either way. Nice clean room with comfy beds and pillows. Always love having a balcony to sit on in the mornings and evenings! Guys in the office at check in were fast and informative about everything. Even saw a bear walking down the sidewalk while we sat at the pool one evening. We'll definitely be back!

（由 Google 翻译）房间很干净，壁炉坏了。免费早餐简直是笑话。果酱馅饼过时了一年多。选择很少。员工很棒。就这个价格来说，住在这里很值得。我们养了一只小狗，这是我们选择这里的主要原因。它上厕所的地方太少了。 （原文） Room was clean, the fireplace didn't work. The free breakfast was a joke. The pop tarts were outdated over a year. Slim choices. Staff was excellent. For The price it was worth the stay. We have a small dog and this was main reason we chose this place. Not much place for her to potty.

（由 Google 翻译）酒店和员工都非常棒，我们住得很舒服。前台接待员尤其出色，很抱歉我忘记了她的名字，她来自牙买加。沟通非常顺畅，我们还会再来的。 （原文） The hotel and its staff are truly wonderful. We felt very comfortable. The receptionist was especially good. I apologize, but I forgot her name. She's originally from Jamaica. Regards, excellent communication. We will come again.

（由 Google 翻译）我没什么可抱怨的。按摩浴缸是我们入住的重点，而且正如承诺的那样。房间很干净。入住很方便。早餐是外带的。还可以更好。有线电视不错。熨斗/熨衣板/提供润肤露和便宜的香皂（没有洗发水/护发素和泡泡浴）/214房间空调很棒/没有虫子/区域安静/游泳池正常使用。我会再次入住。 （原文） I have no complaints. The jetted tub was the point of our stay here & it was as promised. Room was clean. Had an easy check-in. Breakfast is just grab & go. Could be better. Good cable. Iron / ironing board / provide lotion & cheap bar soap (no shampoo / conditioner & no bubble bath) / Great AC in room 214 / No bugs / Quiet area / working pool. I would stay again

（由 Google 翻译）地理位置绝佳，步行即可到达所有地方，这非常棒，因为开车去哪儿都很堵。免费电车也在附近停靠。房间干净整洁，配有舒适的小壁炉和阳台。我们甚至还看到一只熊穿过停车场。免费早餐是些方便携带的食物。允许携带宠物。 （原文） Great location, walking distance to everything which was great because there was a lot of traffic trying to drive anywhere. The free trolley also stops nearby. The rooms were clean and had a nice little fireplace plus a balcony. We even got to see a bear walk through the parking lot. The free breakfast is just grab and go stuff. Pet friendly.

（由 Google 翻译）我和丈夫结婚十年来一直住在这家酒店。以前这里舒适无比，床也很舒服。但现在，酒店换了好几次管理层，每次都更糟。这个月，10月20日，我们住了7天，体验糟透了。办理入住后，我们一进房间就发现房间根本没打扫过。床铺倒是铺好了。我打电话给前台，让他们打扫地板。地板上有碎屑和黏糊糊的东西。马桶盖都快掉下来一半了，幸好他们也修好了。我刚进淋浴间，就发现肥皂泡顺着地漏流下去了，浴室外面的洗手池也堵了。他们把木质床架换成了金属的，一动不动就能听到金属摩擦的刺耳声，整晚都是。床垫靠近床头柜的那一侧磨损得厉害，感觉随时都会从床上掉下来。毋庸置疑，我们已经找到了一个更好、新装修过、更便宜的住处，明年我们去加特林堡以及以后都会住在这里。 （原文） My husband and I have stayed at this hotel since we married 10 years ago. It used to be absolutely all comfort and nice beds. Now, the hotel has changed management a couple of times and has gotten worse through every change. This month, October 20, we stayed 7 days and it was terrible. When we first entered the room from checking in, we could tell the room had not been cleaned. The beds were made is all. I called front desk and had them to clean the floor. There was debris and sticky something on the floor. The toilet seat was half way off the toilet and luckily they fixed that too. The shower floor rinsed soap bubbles down the drain when I first got in the shower and the sink outside the bathroom didn't drain. They had replaced the wooden bed pedestal with metal ones and everything you move, you heard metal grinding all night. The mattresses were so worn on the sides next to the end tables it felt like you were about fall out of the bed. Needless to say, we have already found a nicer, newly renovated and cheaper place to stay next year when we visit Gatlinburg and from now on.

（由 Google 翻译）房间里灰尘超多！看起来好几个月都没打扫过了。虽然有些地方升级了，但是电梯地板又脏又破。照片完全是骗人的！淋浴间小得可怜，东西都没地方放，只能放在地上。还有一点，浴室里从来不暖和，冷得要命。绝对不会再住这里，也不会推荐给任何人。 （原文） Room was very dusty! Looked like it hadn't been dusted in months. Some upgrades but elevator floor was all nasty and torn up. Pictures are deceiving! Shower is so small and nowhere to put anything, it has to go on the floor. Oh and a Big thing the bathroom never warm up, it was freezing in there. Would definitely not stay here or recommend to anyone.

（由 Google 翻译）我和13岁的儿子以及他的朋友预订了雪松酒店（Cedar）两晚。地理位置优越，房间建造精良，布局经过精心设计，最大限度地利用了空间。视野开阔，露台遮阳，环境宁静祥和。虽然树屋确实很酷，但客人应该注意，里面空间很小。第二间卧室是阁楼，高度不够一个成年人站立，但孩子们很喜欢。床垫和床上用品还有待改进，但总的来说很有趣，而且位置绝对独特，而且很中心。我也觉得与其他住宿相比，这个价格很合理。 （原文） I booked the Cedar for two nights with my 13 year old son and his friend. The location is ideal, the units are well-built and thoughtfully laid out to maximize space. Excellent views, nice shaded deck and very serene setting. While the treehouse has cool factor for sure, guests should be aware that it’s very small inside. The second bedroom is a loft that’s not tall enough for an adult to stand up in but the kids loved it. The mattresses and bedding could be improved but otherwise fun, definitely different and centralized location. I also felt the rate was reasonable for the accommodations compared to others.

（由 Google 翻译）我和丈夫在这里度过了最美好的时光！景色、便利设施以及靠近其他所有旅游景点和城市的便利性都非常棒。为了庆祝我们的十周年纪念日，我们去了树屋林，享受了每一分钟。我们住在最高的山茱萸树屋里，那里的景色也最好。小屋做工精良，独一无二。我们爬了24级台阶才到达小屋，所以要做好心理准备。虽然灯光明亮，但通往树屋的路却非常黑暗和可怕，更不用说坡度非常陡峭了！我们很享受这里的一切，虽然我们从未见过热水浴缸，但我希望每个树屋都有一个私人浴缸，那将是锦上添花。这个地方唯一的缺点……而且是一个巨大的缺点……客厅区域没有百叶窗！为什么没有百叶窗？你会感觉如此暴露和脆弱！！我不喜欢这样，这几乎成了我的交易障碍，因为我喜欢我的隐私，你几乎觉得他们在一个已经很小的船舱里剥夺了我的一个额外空间。浴室水槽的水也很浑浊，但这可能是由于井水或水中的沉积物造成的？淋浴看起来很清澈，淋浴喷头也很棒，尽管淋浴本身很紧，而我身高只有 5 英尺。再次强调，他们需要在船舱的每个窗户上都加装百叶窗，或者增加这个选项。你在浴室里也会暴露在外，他们必须做得更好来保护人们的隐私。此外，顶层阁楼本来很棒，但是没有电视！！！在阁楼上再加一台电视，或者至少在小客厅里加一台。我们不总是在卧室看电视，这让你觉得你需要上床睡觉而不是享受船舱。一定要带浴袍，因为浴室就在客厅里，在那里你可以完全接触到一切！！火坑很不错，不过要自带木柴。这是一个带烤箱的小半厨房，我们经常用。虽然空间不大，但毕竟是树屋！这是我住过的最独特、最棒的地方。我其实都不想离开了。为了以防万一，我们带了防熊喷雾。总的来说，我们非常喜欢这里，不过如果能给所有窗户都装上百叶窗，那就满分了！ （原文） My husband and I had the best time ever here! The views, the amenities, and the proximity to all the other tourist attractions and cities were excellent. We visited treehouse grove for our 10 year anniversary and enjoyed every minute of it. We stayed in the dogwood treehouse which was the highest up and had the best view. The cabin is so well crafted and unique. We had 24 steps to go up to the cabin so brace yourself for the walk. Everything is pretty well lit but the ride to the tree houses is so dark and scary not to mention super steep! We enjoyed everything although we never did see the hot tubs, I wish every treehouse had a private tub, that would be the icing on the cupcake. The one downside to this place…. And it’s a huge downside…. There were no blinds in the living room area!!!! Why aren’t there any blinds. You feel so exposed and vulnerable!! I did not like that and it is almost a deal breaker because I like my privacy and you almost feel like they robbed you of an extra room inside of an already small cabin. The bathroom sink water was also cloudy but that could be due to well water or sediments in the water? The shower seemed clear and the shower head was so great although the shower itself was tight and I’m 5 feet even. Again, They need to add blinds to every window in the cabin or add the option. You are also exposed in the bathroom as well, they must do better to protect people’s privacy. Also, the loft up top would have been great but there’s no tv!!! Add another tv to the loft or at least in the small living area. We don’t always watch tv in the bedroom, makes it feel like you need to go to bed rather than enjoy the cabin. Make sure you bring a robe because the bathroom is literally in the living room where you are completely open to everything!! The fire pit was nice but bring your own wood, it’s a small half kitchen with a toaster oven we used a lot. It is tight but it’s a treehouse! It was the most unique and stunning place I’ve stayed. I didn’t want leave actually. We did bring bear spray Just in case. We loved it so much overall but please just add blinds to all windows and it would be a solid 10!

（由 Google 翻译）我们和这个团队一起住，却发现物超所值，这让我们非常失望。我们住在树屋林地的柳树小屋 (Willow Cabin)。一进门，我们就意识到自己犯了一个天大的错误。 1号房间的起居区。 没有炉灶，只有一个非常小的微波炉。冰箱也不过是宿舍大小的那种，而且没有制冰功能。房间面积是10 x 10，带一个“厨房”和一张皮质双人沙​​发，所以不太适合两个人以上居住。如果你想在房间里吃饭，就得自己组装一张桌子，再从外面搬来金属凳子。这就是起居空间。房间里非常不美观，完全没有隐私可言。没有窗帘，也没有遮光帘，你能看到其他小屋里的人，也能看到你小屋里的情况。我们把食物带进小屋，真是个大错误。醒来后，我们发现早餐里全是蚂蚁，所以我们把所有东西都扔掉了。 2号房间。 浴室非常小，只能容纳一个人，淋浴间就占了一半。我估计它最多也就5x5英寸。 3号和4号房间 有两间卧室，每间卧室都配有一张Queen Size床，床垫由一块床板支撑。我们感觉就像睡在地板上一样。卧室最多也就8x9英寸。床靠墙的那一侧大概有12英寸（约30厘米）的空隙。进出非常困难。楼上的阁楼床必须爬梯子，正常身高的人根本无法在上面待着。我不得不拿个床罩盖在主床上，而我身高6英尺5英寸（约1.93米），简直是跪着的。 这个概念很酷，但也仅此而已。这个团队与我们之前在其他地区的体验大相径庭，3晚600美元，对我们来说，简直是一次性体验。租客们要注意，一定要了解自己租的是什么。 （原文） We were very disappointed in the value we received for the money we spend with this group. We stayed in the Willow cabin in the Treehouse Grove. When we walked in the door we immediately immediately we had made a huge mistake. Room 1 living area. There was no stove only a microwave that was very small. The refrigerator was no more than a dorm-room size one with no ice making ability. The room was 10 x10 with a "kitchen" and a leather love seat so not very accommodating for more than 2 people. If you waned to eat in the room, you had to assemble a table and bring in metal stools from outside to sit on. That was the living space. Very unappealing and there was absolutely zero privacy in that room. No curtains or no shades you could see everyone in the other cabins and everyone could see into your cabin. We made a huge mistake of bringing food into the cabin. We woke up to ants all in our breakfast so we threw everything away. Room 2. The bathroom was very tiny with only room for one person and the shower took up half of that. I would say it was no more than 5x5. . Rooms 3 and 4 There were two bedrooms both had queen size beds with a mattress supported by a bunker board. We felt like we were sleeping on the floor. The bedroom was about 8x9 at max. The wall side of the bed had a clearance of maybe 12 inch's. Very difficult to get in and out of. The upstairs loft bed you had to climb a ladder and no way could a normal height person stay up there. I had to retrieve a bed cover to put on the main bed and at 6'5", I was literally on my knees The concept was cool but thats where it ends. This group fell way short of our past experiences in other areas and for 600$ for 3 nights it was a one and done for us. Renters beware make sure you know what you are renting.

（由 Google 翻译）非常棒的体验！住在树林深处的树屋绝对不容错过。我们的树屋名叫“木兰”，非常干净，周围环境令人放松，尤其是在晚上。在小溪里涉水，感觉非常清爽。孩子们非常享受入住的每一刻。这绝对是我们烟雾缭绕的山区之旅中最棒的体验之一。对于像我这样的自然爱好者来说，这里简直完美。入住处的Rachel非常友好，乐于助人。这里太棒了！ （原文） Amazing experience. Staying in a treehouse in the middle of woods is a must. Our treehouse was called the Magnolia, Very clean and the area is the most relaxing place to be, especially in the evening. Wading in creek was refreshing. My kids enjoyed every moment of our stay. Definitely one of the best expirence on our trip to the smokey mountains. This place was perfect for a nature lover like myself. Rachel at the check in office was super friendly and helpful. This place is Awesome!!

（由 Google 翻译）我们非常喜欢这次住宿！树屋美极了，景色也令人叹为观止。我们非常享受坐在门廊上聆听小溪潺潺流水的声音。真是太放松了！我们一定会再次入住这里，并会推荐给所有家人和朋友！ （原文） We loved our stay! The treehouse was absolutely beautiful and the scenery was amazing. We thoroughly enjoyed sitting on the porch and just listening to the sound of the creek. It was so relaxing! We would definitely stay here again and will recommend it to all of our family and friends!

（由 Google 翻译）我只想提醒所有租用这些漂亮树屋的客人，在熊狩猎季节，距离您大约八分之一英里处，有一片3000英亩的土地，属于沃舍姆家族所有。使用这片土地的猎人会放任他们的猎犬在诺顿溪住宅区内游荡，而且猎人还会持枪追赶。如果您有孩子或宠物，请务必注意这种情况。我们已经发生过几起类似事件，其中一起甚至有房主和猎人拔枪相向。这些具有攻击性的猎犬和猎人只能在沃舍姆家族的土地上活动。请保护好您的家人、孩子和宠物。我们不希望听到任何人受伤，甚至更糟糕的事情发生。 （原文） I just want to let anyone that rents these really nice treehouses that during bear hunting season just about an eight of a mile up from you is a 3000 acre property owned by the Worsham’s. The hunters that use that property have been letting their aggressive hunting dogs roam into the Norton Creek home area and hunters are following their dogs with guns. If you have any children or pets please be aware of this situation. We have already had several incidents one particular instance guns were drawn both with a homeowner and hunters. The aggressive hunting dogs and their hunters are to only be on Worsham property. Please protect your family, children, and pets. We don’t want to hear of anyone being hurt or worse.

（由 Google 翻译）我们一家十口预订了桑树绿灰酒店 (Mulberry and Green Ash)，住了四晚。总的来说，我觉得这是一次不错的体验。当然，想要获得完美的体验非常困难，作为经验丰富的旅行者，我们有很多地方可以比较我们的住宿体验。但我想说的是——没有发生任何让我们放弃再次入住这里的事情。我们可能会预订靠近小溪的房间，因为孙辈们希望附近有一条小溪。 小小的不便……如果夏天真的有太冷这种事，那就是这里了。我花了三天时间才终于弄清楚如何把温度调到合适的程度。不过，六月底，与其太热，不如太冷。也许一些更简单的说明会有所帮助。另一个树屋的一些客人使用了我们树屋旁边的烧烤架。我想他们烧烤经验有点欠缺，因为空气中不断飘来一股打火机油的味道。这味道真不好闻。还有，我不知道，也许有一台制冰机供客人使用？我们去了办公室，但办公室关门了。便利设施至少20分钟路程。 树林环绕的环境非常理想。大部分时间都很安静。床很舒服，厨房设施齐全，即使在六月，热水浴缸​​也很舒服。我们还接待了一些四条腿和长着羽毛的访客。 有些不便也是体验的一部分，因为远离喧嚣才是最重要的。所以我可以接受。所以，是的，我们会再来的。 （原文） We booked the Mulberry and Green Ash for 4 nights for 10 family members. Overall, I think it was a good experience. Of course, making an experience perfect is very difficult and as seasoned travelers, we have a lot of places to compare our stay to. But let me say this - nothing happened that would deter us from staying here again. We might book the location with the creek as the grandkids expected a creek to be nearby. Minor inconveniences....if there is such a thing as being too cold in the summer time, then this was it. It took me 3 days to finally figure out how to get the temperature just right. But better too cold in late June than too hot. Perhaps some simpler instructions would help. Some guests in another treehouse used the BBQ grill which was next to our treehouse. I think they were slightly inexperienced BBQers as the smell of lighter fluid wafted through the air continuously. Not a pleasant smell. And, I don't know, maybe an ice machine for the guests? We stopped by the office but it was closed. Conveniences were at least 20 minutes away. The wooded environment was ideal. It was quiet for the most part. The beds were comfortable, the kitchen was adequate and the hot tubs were enjoyable, even in June. We had a few four legged and feathered visitors as well. Some inconveniences are part of the experience since being away from the hustle and bustle is what it's about. So I can accept that. So, yes, we would do it again.

（由 Google 翻译）令人难忘的壮丽景色……简直糟透了！这是我25多年职业生涯和旅行经历中最糟糕的一次。我曾在三家财富1000强公司工作过，也经常出差；如果这是工作，我的职业生涯就此结束了。我为14位基督徒女性预订了一个小型静修营。出发前，我联系了服务部门大约13-16次，确认小木屋的设施、我们需要的东西、地址以及如何到达。他们告诉我小木屋位于塞维尔维尔地区的一个僻静区域，这正是我想要的，也是我事先要求的。然而，到达后我们发现它位于加特林堡，紧挨着另外两处房产。其中一处占用了我们的停车位，另一处房产在第一晚就让我们一直吵到凌晨5点，第二晚我们不得不报警。由于我办理了快速入住，我还要求提供房产的具体地址，但他们告诉我必须去办公室查看他们的书面路线，因为谷歌地图无法导航到那里。我打了两次电话确认，他们还是没能提供地址。到了办公室后，他们告诉我不用去了，并给了我一个实际地址。我们开车去了那个地址，却找不到房子。我们打电话给办公室的克里斯，他给了我们正确的地址。到了房子那里，我们发现小木屋外面有两只熊。我们觉得安全后，赶紧跑到门口，却发现之前给的门禁密码打不开门。所有女人都站在门口等着进去，这时我们注意到小木屋里灯都亮着，电视也开着，吸尘器还放在地板中间。我们当时真的以为有人在里面。我们一边和克里斯通电话，一边检查小木屋。五个卫生间只有一卷卫生纸，有些床铺没铺，一个床铺少了被子，14个女人只有10条浴巾和10条洗脸巾，房子脏得一塌糊涂。阳台上散落着一次性纸杯，地板上堆着爆米花袋，茶几底下藏着肉干盒，地板都没吸尘，灯罩和桌子上积满了灰尘，灯具坏了，遥控器没有电池或后盖，电视机没有使用说明，台球桌有污渍和烧痕，空气曲棍球桌有个洞，燃气烤炉没气也用不了，窗户上有水渍，地板上留着地毯粘过的胶带，地毯很脏，到处都是虫子（不止一种），最后，热水浴缸​​里全是油膜，黏糊糊的。）做饭几乎不可能，我们拿出平底锅想煎汉堡，结果发现锅里全是油，咖啡杯因为太脏粘在橱柜上了。没有咖啡滤纸，没有洗洁精，只有3瓶洗碗机清洁剂，一块抹布和一块干抹布，没有百洁布，只有一个垃圾袋。我们到的时候地板上还有水，也没有拖把。他们真是故意刁难！沙发垫尺寸不合适，全都翘起来了，而且所有家具和装饰都像是上世纪80年代的风格。双层床挤得要命，个头大的人根本睡不下，一个人稍微动一下床就感觉要塌了。我强烈建议大家千万别住！ 这次经历简直糟透了，我们已经要求全额退款。注意，你甚至不能说你要找律师，因为他们会立刻停止和你沟通。你必须在田纳西州找律师，但因为案子太多，根本没人愿意接你的案子。他们只愿意退还180美元的清洁费，而我们租这间小木屋两晚就花了2000多美元！我们还带了5磅汉堡肉，结果因为没法烹饪都坏了；5打鸡蛋也因为没法煮熟而报废了。我们甚至无法把垃圾扔进垃圾桶，因为垃圾桶都被栅栏挡住了。当我们问维修工原因时，他说支撑栅栏的水泥很危险，不能踩上去。而支撑房子的也是同样的水泥。最后，我们需要的物品直到周六晚上5点以后才送到，而我们周日早上就离开了。 （原文） A spectacular view to remember....was horrible! This has been the worst experience of my 25+ years of my career and travel. I have worked in 3 Fortune 1000 companies. I did international travel; this would have ended my career if this was for work. I booked a small group of 14 Christian women for a retreat. I had contacted the service department approx 13-16 times prior to leaving, making sure what the cabin had, what we needed, address and getting there, I was told that the cabin would be in an excluded area in within the Sevierville area, which is exactly what I wanted and requested. Upon arriving, we found out it was in Gatlinburg right next to a two other properties, one whom took our parking and another we were kept up till 5am with partying the first night and had to call the police on the 2nd night. I also requested a physical address of where the property was since I did express check in and was told I had to go to the office and use there written directions because google would not get me there. I called twice to verify they couldn't give me the address. Once there at the office I was told I did not need to come there and was given a physical address. We drove to that address and couldn't find the property, we called Chris at the office and was given the correct address, once at the property we found 2 bears outside the cabin and once we felt safe we ran to the door to find the door code given did not work. As all of the women stood at the door waiting to get in we noticed lights on in the cabin, tv's on, vacuum cleaners in the middle of the floor, we actually thought someone may be in the cabin. We stayed on the phone with Chris while we checked the cabin. We had 1 roll of toilet paper for 5 bathrooms, we found that some beds were not made, 1 missing a comforter, we had only 10 bath towels and 10 wash clothes for 14 Women, the house was so dirty. (Solo cups on the balcony, popcorn bags on the floor, slim jim boxes under the end tables, none of the floors vacuumed, dust on lamp shades and tables, broken lamps, no batteries or backs on remote controls, no instructions on how to use the TV's, stained pool table with burn marks, air hockey table had hole in it, gas grill had no gas and didn't work, water damage on the windows, tape on the floor where carpets had been taped down that were filthy, bugs everywhere (more than 1 type) and last the hot tub was full of film and was slimy.) When it came to cooking, it was nearly impossible, we pulled out a pan to fry hamburgers and it was full of grease, the coffee cups were stuck to the cabinets because they were dirty. There were no coffee filters, no dish soap, 3 dishwasher cleaners, with one dish cloth, and one dry cloth, no scrubbers and only 1 trash bag. Water was on the floor when we got there and there was no mop. They truly set you up for failure! The couch cushions didn't fit properly so all of them stuck-up and all the furniture and decor were from the 1980's. The bunk beds were so tight that if a larger person tried to fit, it wouldn't happen and if one person moved it felt like the beds would collapse, I recommend you do not use them!! To say the least we are mortified by the experience and have requested a full refund. Note that you cannot even say you're going to contact an attorney as they will completely stop talking to you and you have to have an attorney in the Tennessee area, and no one will take you because they are overwhelmed by cases. We were offered a refund of the cleaning fee of $180. and we paid over $2000 for this cabin for 2 nights! We also brought 5lbs of hamburger that went bad because we couldn't prepare it, we lost 5 dozen eggs because we couldn't prepare that either. We couldn't even put the trash in the trash receptacles because they were gated off, when we asked the maintenance man why, he stated that the cement holding them up was dangerous and couldn't be walked on. Same cement held up the house. And last, none of the items that were needed arrived until after 5pm on Saturday night, we left Sunday am

（由 Google 翻译）我们住在熊脚天堂绝对不值得我们这一周所付的钱。外面的椅子和灯上都布满了蜘蛛网。雪铲放在甲板上。顶层甲板上的木头即将断裂。清洁工除了留下肥皂和抹布之外几乎没有打扫过，床铺也已经整理好了。楼下有狗毛。下楼的脚步很脏。烤箱显然很脏。按摩浴缸中的喷头不起作用。无线网络断了几次，我们不得不重置盒子。热水浴缸里的灯不亮。此外，在游戏室中，大多数游戏都以某种方式损坏了。没有如图所示的滑雪球游戏，我的孩子们很不高兴。我们不得不叫来一把扫帚……没有真空拖把或扫帚。他们给我们带来了一把新扫帚。小屋总体来说不错，但在我看来需要一些升级和新的清洁器。 （原文） We stayed at bearfoot haven definitely not worth what we paid for the week. There was cobwebs all over the chairs and lights outside. Snow shovels laying on the deck. The wood on the top deck is getting ready to break. The cleaner barely cleaned at all besides leaving soap and rags and the beds were made. There was dog hair downstairs. Dirty steps going downstairs. The oven was clearly dirty. The jets in the jacuzzi tub do not work. The Wi-Fi went out a few times and we had to reset the boxes. The lights in the hot tub didn’t work. Also in the game room mostly all games were broke somehow.. there was no ski ball game as pictured my kids were upset. We had to call for a broom.. no vacuum mop or broom. They brought us a new broom. The cabin could be nice overall but needs some upgrades and a new cleaner imo.

（由 Google 翻译）我们一家人选择在道格拉斯湖小屋度假几天。我们花了 400 多美元住了两晚，但……出乎意料的是，WiFi 坏了，所以没有有线电视。小屋里有不少虫子，必须消灭掉，因为它们在厨房台面、浴室等地方乱窜。 我们打电话给前台，让他们来修理东西（WiFi、电视等等）。还在等他们来！！！我们已经到家了。 除此之外，记住，要租到这间小屋，你必须开车穿过崎岖弯曲、上下坡非常危险的道路。从加特林堡市中心开车大约 40 分钟。 因此，我们再也不会在这家公司租小屋了，他们从来没有联系我们道歉或退款，以弥补我们已经支付的设施和水电费的不足。他们看起来根本不关心客户。 （原文） Douglas Lake Cabin was our choice to spend a few days on a family vacation. We paid $400 💲💲💲💲plus for 2 nights but... Surprisingly the WiFi didn't work so no cable TV, cabin had quite a few bugs which had to kill cause they were running on the kitchen counters, bathrooms, etc. We called the reception for them to come and fix things (WiFi, TVs , etc). Still waiting for them to show up !!! We're already home. Apart from that, keep in mind to get this cabin you have to drive through a rough curvy roads with very dangerous ups and downs . Around 40' drive from Gatlinburg downtown. Consequently, we'll never rent a cabin with this company again, they never contact us for an apology or a refund of any kind to compensate the lack of amenities & utilities we already paid for. They look that they don't even care about clients.🙄

（由 Google 翻译）我只给一星，因为我们根本没踏进过小木屋。我们预订的是11月22日至29日，10月30日接到电话，说小木屋已经卖掉了，他们没有其他房源可以提供，所以会退款。如果小木屋在你预订时或预订后正在出售，我觉得应该提前告知，或者至少应该通知租客，这样租客才能有备选方案，或者决定不冒险。他们也没有主动提出帮我们找其他房源，而他们自己也没有其他小木屋出租。我知道协议里写着如果房子卖掉了就取消预订，但是如果这种情况有可能发生，应该提前告知，这样我们才能做好相应的安排。好在我们通过一家物业公司找到了另一套房子，所以感恩节假期总算没泡汤！ （原文） I only give one star because we never actually stepped foot into the cabin. We were booked for 11/22 thru 11/29/25 we were called on 10/30/2025 and told the cabin was sold they had nothing to offer us so money would be refunded which if a cabin is up for sale when you book or goes up for sale after you book I feel that should be posted or renter be notified of house going up for sale so that a backup can be booked or you can decide not to risk the house selling. Nobody offered to help find another house outside of their rentals which they had no other cabins to rent. I understand it's in the agreement that if a house sells you lose the reservation but people should be told up front if that's a possibility so we could've planned accordingly. On the plus side we were able to find another house thru a management company so Thanksgiving is saved!

（由 Google 翻译）我和妻子都72岁了，退休后靠固定收入生活！周末去山区度假对我们来说经济压力很大！鸽子谷的Cabins USA简直坑了我们！进门的时候，我妻子踩到松动的台阶滑倒了，划伤了！小木屋里床单上没有床罩也没有毯子！一股霉味！网络和电视都用不了！热水浴缸脏得要命。我们打电话给办公室说明了情况，他们说不能给我们换房间，但会派清洁人员来！两个小时过去了，还是没人来。我们只好离开，要求退款，他们拒绝了！我们会起诉这家公司，赔偿我妻子的伤势和违约损失！警告：千万别住这里！ （原文） My wife and I are 72 retired on fixed income ! A little weekend to the mountains is not financially easy for us ! Cabins USA in Pigeon Forge ripped us off ! Going in the door my wife slipped on a loose step and cut herself ! The cabin had no bedspreads or blankets on sheets ! Musty smell! Internet or television did not work ! Hot tub was filthy'. Called office told them and they said they could not move us but would send house keeping ! 2 hrs later still NO one came . We left ask for refund they refused! We will be suing this place for my wife's injuries and breach of contract! Warning DO Not stay here !

（由 Google 翻译）首先也是最重要的是，美国小屋网站上的图片与我们6月11日至16日住在湖边小屋的样子不一样，让我告诉你，这个小屋里的灰尘令人难以置信，就像他们已经很多年没有掸过门把手的灰尘一样坏了，没有第三层甲板，没有了，Wi-Fi 不能用，我们不得不等到周四才能拿到泳池通行证，我们根本没能使用泳池，烧烤架太恶心了从未清洁过。他们肯定需要更新他们的照片，因为它非常具有欺骗性！ （原文） First and foremost the pictures on cabin USA website is not what it looks like we stayed in Cabin on the lake on June 11th thur the 16th let me tell you the dust in this cabin is unbelievable it’s like they haven’t dusted in years door handle broke there is not 3rd deck it’s gone the Wi-Fi don’t work we had to wait until Thursday to get a pool pass we didn’t get to use the pool at all the grill is so nasty like it’s never cleaned. They definitely need to update their pictures because it’s very deceiving!

（由 Google 翻译）2023 年 5 月，我们住在大烟山的布拉夫山旅馆 (Bluff Mountain Lodge)，对整体体验有着复杂的感受。虽然小屋的景色无可否认令人惊叹，而且热水浴缸和烧烤架绝对是一个优点，但有一些重大问题破坏了我们婚礼周末的住宿。我们不建议留在他们的财产上，而且我们与他们的互动不够专业。 首先，其中一栋房屋完全缺乏热水，洗衣机单位不起作用。这是一个主要的不便，因为获得热水是任何住宿都应该期望的基本必需品。这些客人必须走到外面到酒店的另一间小屋，并与其他客人协调淋浴、使用热水和洗衣服。这是令人难以置信的令人沮丧的，尤其是考虑到人们对近15,000美元的四晚住院的期望。 除了失望的是，大多数房屋的老鼠（死亡和活着！）和粪便的存在令人失望。在我们住宿期间，特别是在婚礼前一天晚上，追逐这些不受欢迎的客人是很烦人的，这极大地影响了我们的舒适度和内心的平静。 此外，小木屋缺乏适当的清洁和维护。除了啮齿动物的存在之外，我们还注意到各种清洁问题，包括多个马桶周围的环以及大多数户外家具上的花粉层。显然，在我们到达之前，没有对机舱进行彻底清洁，考虑到我们支付的价格，这对我们来说是不可思议的。 当我们与他们联系有关遇到的问题时，管理层缺乏回应。在我们住宿期间，我们多次打电话询问其中一栋房屋的害虫出没、不干净和缺乏热水等问题，但管理人员听起来并不担心，也没有非常积极地采取行动来改善我们的住宿。这种缺乏专心和忽视客人满意度的行为令人深感失望，并表明他们缺乏专业精神。 尽管小屋的风景令人叹为观止，但清洁问题和没有热水的问题超过了我们住宿的积极方面。稍后与管理层交谈后，他们提出退还500美元的清洁费。经过与他们长时间谈判后，我们才收到 15% 的退款，以示对缺乏热水的善意。虽然这是朝着正确方向迈出的一步，但还不足以完全弥补我们面临的众多问题。这将是我们最后一次住在美国小屋酒店。 （原文） We stayed at Bluff Mountain Lodge in May 2023 in the Smoky Mountains and had mixed feelings about the overall experience. While the views from the cabin were undeniably stunning and the hot tub and grills were a definite plus, there were some significant issues that spoiled our wedding weekend stay. We don’t recommend staying on their property, and our interactions with them were less than professional. First and foremost, one of the houses lacked hot water entirely, and the washer unit did not function. This was a major inconvenience, as access to hot water is a basic necessity that should be expected from any accommodation. These guests had to walk outside to another cabin on the property and coordinate with other guests to shower, use the hot water, and wash their clothes. This was incredibly frustrating, especially considering the expectations one might have for a nearly $15,000 four-night stay. To add to the disappointment, the presence of mice (dead and alive!) and droppings throughout most of the houses was highly disappointing. It was annoying to be chasing these unwelcome guests around during our stay, especially the night before our wedding, and it significantly impacted our comfort and peace of mind. Moreover, the cabins lacked proper cleanliness and upkeep. Beyond the presence of rodents, we noticed various cleanliness issues, including rings around multiple toilet bowls and layers of pollen on most of the outdoor furniture. It was evident that the cabins were not thoroughly cleaned before our arrival, which was unfathomable to us considering the price we paid. Adding to our frustrations was the lack of response from the management when we contacted them about the problems we encountered. We made multiple calls during our stay regarding the pest infestation, the uncleanliness, and the lack of hot water in one of the houses, but management did not sound concerned, nor was very responsive to take action to improve our stay. This lack of attentiveness and disregard for guest satisfaction was deeply disappointing and demonstrated a lack of professionalism on their part. Although the scenic views from the cabin were breathtaking, the issues with cleanliness and the absence of hot water outweighed the positive aspects of our stay. After speaking with management later on, they offered to refund the $500 cleaning fee. Only after negotiating with them at length, did we receive a 15% refund as a gesture of goodwill for the lack of hot water. While this was a step in the right direction, it was not enough to fully compensate for the multitude of issues we faced. This will be our last stay at Cabins USA.

（由 Google 翻译）从我们抵达的那一刻起，这家酒店的体验就令人难忘。酒店氛围温馨宜人，干净整洁，维护得也非常好，入住期间的每一个细节都体现了酒店的用心和周到。房间宽敞舒适，一尘不染，处处可见酒店对细节的关注。床铺舒适，床单干净，所有必需品都已准备妥当。 然而，真正让这次入住体验脱颖而出的是酒店卓越的服务。我们遇到的每一位员工都热情友好、专业敬业，而经理唐娜更是表现得格外用心。她热情周到，一心确保我们拥有完美的入住体验。她的友善和专业精神为整个入住过程奠定了基调。像唐娜这样既热爱工作又让客人感到被重视和赞赏的人实属难得。 无论是提供当地旅游建议、解答疑问，还是仅仅是过来询问一切是否顺利，唐娜都以优雅和积极的态度处理一切。她是这家酒店的宝贵财富，也是我们一定会再次入住的重要原因。 从入住到离开，我们都拥有了一次非常棒的体验，强烈推荐这家酒店给所有追求舒适、高品质和卓越服务的朋友。 感谢你们提供的美好住宿体验，特别感谢 Donna，她让这次旅行如此难忘！ （原文） From the moment we arrived, our experience at this hotel was exceptional. The atmosphere was welcoming, the property was clean and beautifully maintained, and every part of our stay felt thoughtful and well organized. The rooms were spacious, comfortable, and spotless, clearly cared for with attention to detail. The beds were cozy, the linens fresh, and everything we needed was already right there. What truly made this stay stand out, though, was the outstanding service. Every staff member we encountered was friendly and professional, but Manager Donna absolutely went above and beyond. She was warm, attentive, and genuinely focused on making sure our stay was perfect. Her kindness and professionalism set the tone for the entire visit. It’s rare to find someone who not only loves what they do but makes guests feel valued and appreciated, Donna did exactly that. Whether it was helping with local recommendations, answering questions, or simply checking in to make sure everything was going well, Donna handled everything with such grace and positivity. She is a true asset to this hotel and a big part of why we will absolutely be returning. We had an amazing experience from start to finish and highly recommend this hotel to anyone looking for comfort, quality, and exceptional service. Thank you for a wonderful stay, and special thanks to Donna for making it unforgettable!

（由 Google 翻译）我们入住了加特林堡市中心 MainStay Suites 酒店，总体来说体验愉快舒适。我们预订的房间可容纳五人，配有两张大床和一张沙发床。床很舒适干净，但沙发床有点不舒服——床垫很薄，能感觉到弹簧，不太适合睡觉。 我非常喜欢的一点是房间配备了一个小厨房——里面有微波炉、冰箱和一些基本的用具，方便储存和加热零食或简单的饭菜。早餐也很贴心，选择丰富，包括热食和饮料，为美好的一天开了个好头。 然而，也有一些小问题。房间里没有大镜子——只有一面在浴室洗手池附近，对于五个人同时准备洗漱的人来说有点不方便。 我最担心的是前台服务。我们深夜抵达，想提前告知酒店，但晚上9点左右打电话时，尽管多次尝试（大约10次），却始终无人接听。这令人失望，需要改进，尤其是对于迟到或下班后需要帮助的客人。 除此之外，酒店本身干净、安全，而且位置便利，靠近加特林堡市中心。总的来说，这次住宿体验不错，但也有一些地方需要改进，以便为客人提供更顺畅的体验。 （原文） We stayed at MainStay Suites Gatlinburg Downtown and overall had a pleasant and comfortable experience. Our room was reserved for five people and included two queen beds and a sofa bed. The beds were cozy and clean, but the sofa bed was a bit uncomfortable — the mattress was quite thin, and you could feel the springs, which made it less ideal for sleeping. One thing I really appreciated was that the room came with a small kitchenette — it had a microwave, refrigerator, and a few basic utensils, which made it easy to store and heat up snacks or simple meals. The morning breakfast was also a nice touch, with plenty of options including hot items and beverages, making it a great start to the day. However, there were a few small issues. There was no large mirror in the room — only one located in the bathroom near the sink, which made it a little inconvenient for a group of five getting ready at the same time. The biggest concern for me was the front desk service. We arrived late at night and wanted to let the hotel know ahead of time, but when we tried to call around 9 PM, no one answered the phone despite multiple attempts (about 10 times). This was disappointing and could be improved, especially for guests arriving late or needing assistance after hours. Aside from that, the hotel itself was clean, safe, and in a convenient location close to downtown Gatlinburg. Overall, it was a good stay with a few things that could be improved for a smoother guest experience.

（由 Google 翻译）我和丈夫几周前在加特林堡举行了婚礼。我们选择了这家酒店作为我们的下榻之处，并为宾客预订了一部分房间。这是我们做过的最明智的决定！如果您正在寻找酒店房间，这家酒店绝对是您的最佳选择！ 酒店员工热情友好，乐于助人。我们特别要感谢卡洛斯，他非常亲切，确保我们在入住期间一切所需都得到满足。 这家酒店的管理团队简直太棒了，我简直无法用语言来形容。唐娜绝对是我见过的最和蔼可亲的人之一。从我几个月前就给她发邮件咨询酒店房间预订事宜开始，她就一直非常热心。每次我有任何疑问或需要更新酒店房间预订信息时，她总是迅速回复，确保我们的需求得到满足。她让整个预订过程轻松无压力。她真心关爱员工和客人，这一点显而易见。整个旅程中，她都非常亲切，时不时地询问我们的入住体验，关心我们周末的安排。她让我们感觉宾至如归，甚至还主动提供空间让我们准备欢迎礼包。我每天都盼着见到她。她工作非常努力，总是那么积极热情、体贴周到。我丈夫经常出差，住过无数酒店。他说这是他住过的最友好、管理最完善的酒店。我们对Donna为我们所做的一切感激不尽。Choice Hotels集团，尤其是这家MainStay酒店，能拥有Donna这样优秀的员工真是太幸运了。她让这次入住体验与我以往的任何一次酒店体验都截然不同。我从未在任何一家酒店感受到如此的热情款待和舒适自在。我将永远感激她和这家酒店，感谢他们为我们这个美好的周末增添了如此美好的回忆！:) （原文） My husband and I got married in Gatlinburg a couple weeks ago. We chose this hotel to stay at, along with one of our hotel blocks for our guests. Best decision! Anyone looking for a hotel block - this is the hotel for you!!!! The staff were wonderful and very helpful. We wanted to recognize Carlos - he was so personable and made sure we had everything we needed during our stay. I can't begin to explain how absolutely wonderful the management at this hotel is. Donna is hands down one of the sweetest humans I've ever met. She was extremely helpful from the first email I sent her about hotel blocks months before our stay. Every time I had a question or needed to update anything with the hotel block, she always quickly responded and made sure our needs were being met. She made the entire process stress free. She truly cares about her staff and guests and it shows. She was so personable the entire trip, checking in with us, seeing how things were going throughout the weekend. She made sure that we felt at home and didn't hesitate to offer space for us to put together our welcome bags. I looked forward to seeing her each day. She is such a hard worker and always had such a positive, caring attitude. My husband travels for work and has stayed at countless hotels. He said this was the most friendly and well managed hotels he has ever stayed at. We can't thank Donna enough for everything she did for us. Choice Hotels as a whole, but especially this MainStay, is so incredibly lucky to have Donna. She truly made this experience different than any other hotel experience I've ever had. I've never felt so welcomed and comfortable at a hotel. I'll forever be grateful for her and this hotel playing such a positive part in our big weekend! :)

（由 Google 翻译）这是我在酒店经历过的最好的住宿之一！一切都超级干净，闻起来令人耳目一新。房间非常宽敞，设施齐全。厨房区有一个全尺寸的冰箱、洗碗机、微波炉和一个双眼台面烹饪区，甚至还配备了一些锅/平底锅、碗/盘子/杯子和餐具供您入住期间使用。网站上的图片与我们预期的一样，您也能在这里得到它。在我们离开之前，我们有几个客房清洁需求（每天干净的毛巾），工作人员毫不犹豫地解决了。工作人员超级友好，如果你有特别想要的东西但不知道去哪里，他们总是愿意推荐当地的热门景点。值夜班的年轻先生非常棒；他总是很友好，每次我们晚上进出时，他都会挥手微笑地迎接我们。我们只有一个噪音问题，当我们告诉这位年轻先生时，他很快就解决了这个问题，对我们和他接待的客人都非常专业；他甚至提出，如果问题继续存在，可以帮我们换房间。幸运的是，我们整个入住期间都待在自己的房间里。以后我们一定会再住这家酒店！ （原文） This was one of the best stays that I've experienced in a hotel! Everything was super clean and smelt refreshing. The rooms were very spacious and well stocked. The kitchen area had a full size fridge, dishwasher, microwave and a 2-eye counter top cooking area and even came with a few pots/pans, bowls/plates/cup, and utensils to use will staying. The expectations from the pictures on the website is what you get. We had a couple of housekeeping needs prior to our departure (clean towels each day) that the staff addressed without hesitation. The staff was super friendly and was always willing to make recommendations on local hotspots if you were wanting something particular and wasn't sure where to go. The young gentleman that works the night shift was awesome; always friendly and greeted us with a wave and smile each time we exited or entered at night. We only have one issue with noise and when making this young gentleman aware he quickly addressed this issue and was very professional to both us and to the guest he was addressing; he even offered to change our room if this issue continued, luckily we were able to stay in our room the entire stay. We will definitely be using this hotel for future stays!

（由 Google 翻译）我非常享受这次入住体验。房间干净整洁，员工热情友好，早餐也出乎意料地好。酒店位置优越，去哪儿都很方便。我强烈推荐这家酒店。 （原文） Really enjoyed my stay here. The room was clean, the staff was friendly, and the breakfast was surprisingly good. The hotel is close to everything, which made getting around easy. I'd definitely recommend staying here

（由 Google 翻译）入住很方便。工作人员非常友好，服务周到，房间干净宽敞，床和枕头非常舒适，总的来说，这是一次很棒的体验，如果我再来田纳西州，我还会再来这家酒店。员工Shemar非常有礼貌，乐于助人。 （原文） Check in was easy. The staff was very nice and went over and beyond, the room was clean and spacious the beds and the pillows were extremely comfortable and overall this was a great experience if I ever came to Tennessee I would come to this hotel again. The employee Shemar was very courteous and helpful

（由 Google 翻译）酒店房间非常干净，空间也很大！唯一的缺点就是早餐和泳池。早餐种类有限，而且不太好吃，不过是免费的，我也没法抱怨！如果你是为了泳池而来，一定要小心，因为我住的时候，泳池水是浅绿色的，而且很脏。我们入住期间甚至都没法游泳，因为水太脏了！ （原文） The hotel room was very clean and had ample space! But the only downside was the breakfast and the pool. The breakfast was limited and not very tasty, but it was free so who am I to complain! If you're coming for the pool be careful because when I stayed the pool water was a shade of green and swampy. Couldn't even swim during our stay because of how nasty and dirty it was!

（由 Google 翻译）绝对精彩。我们正在度蜜月，最后一刻决定要多住一天。我们决定尝试一下 B 和 B，因为我个人从未经历过。我们在Air B和B上没有找到它，而B是我们通常用来找住宿的地方。我确信如果他们乘坐 Air B 和 B 航班，他们会获得更多业务，因为这个地方太棒了！我爱丹和凯伦。热情的款待和美味的食物！强烈推荐！ （原文） Absolutely wonderful. We were on our honeymoon and decided last minute that we were going to stay an extra day. We decided we wanted to try a B and B since I've personally never experienced one. We didn't find it on Air B and B which is what we usually use to find a place to stay. I'm sure if they were on Air B and B, they'd get much more business, because this place is amazing!! I loved Dan and Karen. Great hospitality and great food!!! HIGHLY RECOMMENDED!!

（由 Google 翻译）丹和凯伦是很棒的主人！他们注重所有让您感觉特别的小细节，同时营造专业的氛围！早餐很美味，干净整洁，床很舒服！ 非常棒的住宿体验！ 喜欢凯伦的狡猾天赋！我们很乐意推荐！ （原文） Dan and Karen are amazing hosts! They give attention to all of the little details that make you feel special while creating a professional atmosphere! The breakfasts are delicious, cleanliness was spot on and comfortable bed! Excellent stay! Loved Karen's crafty flair! We will gladly recommend!

（由 Google 翻译）这是我和丈夫第一次入住住宿加早餐酒店，它的标准很高！我们整个住宿期间都感到非常舒适和宾至如归。丹和凯伦非常热情好客，我们的房间非常干净。他们甚至给了我们一些一些不错的餐馆和表演的优惠券。凯伦每天早上的早餐都很美味，秋天的装饰品也很漂亮。我们下次访问加特林堡时肯定会再次住在这里！ （原文） This was the first time my husband and I stayed at a bed and breakfast, and it has set the bar high! We felt so comfortable and at home our entire stay. Dan and Karen were very hospitable, and our room was very clean. They even gave us some coupons to some good restaurants and shows. Karen’s breakfast each morning was delicious, and the fall decorations were beautiful. We will definitely be staying here again during our next visit to Gatlinburg!

（由 Google 翻译）丹和凯伦是出色的待客之道和友善的体现。他们让我感到宾至如归，就像我正在和认识多年的朋友交谈一样。他们的清洁习惯和注意程度甚至更好。他们的体贴是无与伦比的，我真诚地希望每个来到他们这里的人都希望能成为一个有家的感觉和热情的地方。 :) （原文） Dan and Karen are the embodiment of wonderful hosting and friendliness. They made me feel welcome and like I was talking to friends I had known for years. Their cleaning habits and mindfulness about it was even better. Their thoughtfulness is unmatched and I truly hope anyone comes to their place with hopes to be somewhere that feels home-like and welcoming. :)

（由 Google 翻译）当我们第一次到达时，我想我说的是“这个地方太可爱了！”像十次一样。业主丹和凯伦非常友善，我们在那里感到宾至如归。 （植物）房间非常干净舒适，我很欣赏对细节的关注。早餐很美味。希望我们能住得更​​久一些！ （原文） When we first arrived, I think I said "this place is so cute!" like ten times. The owners Dan and Karen are super sweet, we felt right at home there. The (botanical) room was very clean and cozy, and I appreciated the attention to detail. Breakfast was delicious. Wish we could have stayed longer!

（由 Google 翻译）位置超级方便。 我们就在主干道交通堵塞之前拐上了街道。 步行去镇上吃晚饭。 晚上10点还堵车！ 丹和凯伦非常友善且信息丰富。 早餐很美味。干净、安静、舒适。 （原文） Super convenient location. We turned onto the street just before the traffic jam on the main road. Walked to town for dinner. There was still a traffic jam at 10pm! Dan & Karen are so nice and informative. Breakfast was delicious. Clean, quiet, and comfortable.

（由 Google 翻译）喜欢我们在这里的住宿。服务非常好，房间干净整洁，食物也很棒。步行即可到达加特林堡景点。房东人很好，对该地区非常了解。肯定会再次入住。 （原文） LOVED our stay here. Excellent service, the room was clean and in order, and the food was fantastic. Walking distance from the Gatlinburg attractions. The hosts are wonderful and knowledgeable about the area. Would definitely stay again.

（由 Google 翻译）完全是假公司。 他们不是一家租赁公司，他们只是一家转手公司，他们会窃取您的钱以收取“服务费”，然后将他们传递给真实租赁公司的所有信息弄乱，然后真实租赁公司会因为信用卡信息而取消您的实际预订不正确，无法收费。 我刚刚通过这家公司预订了一周的家庭假期，但一周后，它被一家名为“Evolve”的公司取消了，原来这家公司就是大烟山向您推荐的预订支持和帮助的公司。 这个实体的所有混乱和诡计让我头晕目眩，他们说他们的服务费是不可退还的。 所以他们这样做显然是故意的，是为了从人们身上获取更多的钱。 我也会提出消费者投诉，因为这是盗窃。听取我的建议并直接向真正的租赁公司（在本例中为 Evolve）预订 - 为我节省了 500 美元。 （原文） Total sham company. They are not a rental company they are just a pass-through company that steals your money for a "service fee" and then messes up all the information they pass on to the Real Rental company who then cancels your actual reservation because the credit card information is incorrect and cannot be charged. I just booked a week family vacation through this company but then a week later it was cancelled by some company named "Evolve", which turns out to be the company that Smoky Mountains refers you to for support and help with your reservations. My head is spinning from all the confusion and subterfuge of this entity and they say their service fees are non-refundable. So they obviously do this on purpose to get more money out of people. I will be filing a consumer complaint as well because this is theft. Take my advice and book direct with the real rental company (in this case Evolve) - saved me $500.

（由 Google 翻译）预订后不到5分钟就取消了，而且公司拒绝退还服务费。我合作过的每一家租车公司，无论是直接预订还是通过第三方预订，都提供至少24小时的免费取消期。完全不推荐这家公司。 （原文） Cancelled reservation not even 5min after booking & company refuse to return service fee. Every rental company I’ve evened worked with booking direct or through a third party has always offered free cancellation period of at least 24hrs. Will not recommend this company at all.

（由 Google 翻译）小屋：壮丽景色 - 清洁费是预订费用的一半，当我们到达小屋时，到处都是啮齿动物的粪便（地毯、床、橱柜和浴室）。床垫上有血迹，水龙头肮脏/生锈，游戏室里没有空间。我们打电话投诉，他们说我们会在 24 小时内收到回复，但只住了 2 晚。我们拍照记录一切（我有30多张不卫生条件的图片/视频），然后我们必须打扫整个地方，才能感到一点点舒适。这并不是我们所寻求的放松。加特林堡/皮金福奇地区有数千间小屋，我认为您没有理由不寻找其他预订选项。 （原文） Cabin: Majestic View - The cleaning fees are half of the booking cost and when we got to the cabin there was rodent feces everywhere (carpets, beds, cabinets, and bathrooms). There were blood stains on the mattresses, dirty/rusty faucets, and no room in the game rooms. We called to complain and they said we would hear back within 24 hours, but it was only a 2 night stay. We took pictures to document everything (I have 30+ images/videos of unsanitary conditions), and then we had to clean the entire place, in order to feel the least bit comfortable. This was hardly the relaxation we were seeking. With thousands of cabins in the Gatlinburg/Pigeon Forge area I see no reason that you shouldn't find an alternative booking option.

（由 Google 翻译）评价套餐： “舍伍德水上乐园” 我们是一个由 20 名成人组成的家庭团体（没有孩子）。我们在这间小屋/小屋施工完成后大约一个月。总的来说，这是一次很好的体验，我会推荐它。经过一些小的修改，该设施可以从 4 星级升至 5 星级。 我将从积极的方面开始： - 巨大、干净、宽敞。很棒的平面图！ - 地点，地点，地点。位于鸽子谷、加特林堡和公园入口之间。完美的。 - 充足的桌子和座位可供用餐和游戏。 - 无线网络信号很好。 - 停车位充足，装卸方便。完美的。 - 业主提供的图片和描述 100% 准确和诚实。 缺点： -没有景观（酒店描述很诚实，说有树林景观，但这仍然是负面的） - 该小屋附近的单位仍在建设中。不是最好的氛围。 - 没有燃气烤架，只有一个烤箱。尝试使用一台烤箱（不使用燃气烤架）为 20 人（或更多人）做饭。这并不容易。对于大多数膳食来说，木炭烧烤并不实用。我们跑了几次去商店只是为了买木炭。 公布的入住时间为下午 4 点。我们检查了租​​赁日历，发现在我们到达前 2 1/2 天没有人租赁小屋。当我们要求我们团队中的一些人下午 2 点抵达时，我们被告知要额外支付 200 美元！我们支付了 7000 美元以上的 5 晚租金，像这样“一分钱一分货”给我们带来了不好的品味。我们下午 4 点入住。 总的来说，优点大于缺点，我会推荐这家酒店。通过一些细微的调整和一些处理合理请求的常识，这可能是一家五星级酒店。 （原文） Review for: "Sherwood Splash Lodge" We were a family group of 20 adults (no kids). We stayed in this cabin/lodge about a month after construction was completed on it. Overall, it was a good experience and I would recommend it. With some minor modifications this facility could go from 4 stars to 5 stars. I'll start with the POSITIVES: - Huge, clean & spacious. Great floor plan! - Location, location, location. In between Pigeon Forge, Gatlinburg & park entrance. Perfect. - Plenty of tables & seating for meals and games. - Wifi worked well. - Parking was plentiful and convenient for loading and unloading. Perfect. - Owner provided pictures & description were 100% accurate and honest. NEGATIVES: - No view (property description was honest and said woods view, but its still a negative) - Units near this cabin are still under construction. Not the best atmosphere. - No gas grills and only one oven. Try cooking for 20 people (or more) with one oven and no gas grills. It is NOT easy. Charcoal grilling for most meals is not practical. We made several runs to the store just for charcoal. The advertised check in time is 4 PM. We checked the rental calendar and noticed nobody was renting the cabin 2 1/2 days before we arrived. When we requested a 2 PM arrival for a few people in our group we were told it would be an additional $200!!! We had paid $7K+ for a 5 night rental and being "nickel and dimed" like this left us with a bad taste. We checked in at 4 PM. Overall, the positives outweighed the negatives and I would recommend this property. With some minor adjustments and some common sense in handling reasonable requests, this could be a 5 star property.

（由 Google 翻译）首先...不好的事情： 对于低洼车辆来说，车道有点不平坦。 （摩擦起落架） 台球桌的侧面拍摄空间不大。 电缆无法使用（但我没有检查是否包含电缆） 楼下的床很旧，中间弯曲。 现在...好的事情： 干净的餐具很多 很多蓬松的毛巾（..形状像天鹅！） 巨大的后甲板 对最近超干净的热水浴缸感到惊讶！ （清澈的水，有盖，可以闻到氯气的味道……我猜他们在我们到达之前就已经准备好了！） 美丽的装饰和抛光的木质装置。 空间很大 靠近加特林堡市中心 一定会再次入住@“松树之中”！ （原文） First off...bad things: Drive way was a little unlevel for low lying vehicles. (Rubbed the undercarriage) Not much room to side shoot for the pool table. Cable didn't work (but i didn't check to see if it was even included) Downstairs bed old and bowed in the middle. Now...the good things: Plenty of clean dishes Lots of fluffy towels(..shaped like swans!) Huge back deck Surprised with recently ultra clean hot tub! (Clear water, covered, and could smell the chlorine...I'm guessing they got it ready before we arrived!) Beautiful decor and polished wood fixtures. Lots of space Close to downtown Gatlinburg DEFINITELY STAYING @ "AMONG THE PINES" AGAIN!!

（由 Google 翻译）我是三个孩子的单亲妈妈，通常无力带孩子去度假。今年，我攒了钱，没有了，决定带他们去一间小屋，在加特林堡度过春假。孩子们对假期感到兴奋和高兴。不幸的是，在我们度假的三天后，我刚刚接到一个电话，解释说我们必须离开，因为他们是刚刚购买了这间小屋的新主人，而他们现在使用的租赁公司决定为我租用的小屋预订客人。新的租赁公司是 Smokie Cabin 租赁公司。他们有 VIP 客人，需要进入我二月初租的小屋。 不用说，我的孩子们很沮丧，我很沮丧，因为这对我们的小家庭来说应该是特别的。 我永远不会通过大雾山小屋租赁预订，因为你几乎说过我和我的孩子并不重要。我们不如您的 VIP 客人和普通小家伙那么重要，这并不重要。您应该简单明了地履行以前业主预订的租金，或者至少给予通知，而不是在某人度假期间。这是正确的做法。而且你没有做正确的事......你应该为自己和新主人感到羞耻。显然，万能的金钱比诚实和荣誉更重要。 （原文） I am a single mom of 3 and usually can't afford to take my kids on vacation. This year I saved and went without and decided to take them to a cabin and spend spring break in Gatlinburg. Kids are excited and happy to be on vacation. Well unfortunately 3 days into our vacation I just received a call explaining that we had to leave because their are new owners that just purchased this cabin and the rental company that they are now using decided to book guest in the cabin I am renting. The new rental company is Smokie Cabin rentals. They have VIP guest that they need to get into the cabin that I rented in early February. Needless to say my kids are Upset and I am crushed because this was supposed to be special for our little family. I will never book thru Smokie mountain cabin rentals because you pretty much said that my kids and I don't matter. That we are not as important as your VIP guest and the normal little guy doesn't matter. You should have honored the booked rentals from the previous owners plain and simple or at least given notice and not in the middle of someone's vacation. It was the right thing to do. And you didn't do the right thing ......You should be ashamed of yourselves as well as the new owners. Evidently the almighty dollar is more important than honesty and honor.

（由 Google 翻译）当空调远离设备时，底层的空调会在最高处加热。紧急维修人员直到早上才出现。 首先，我开车长途跋涉来到小屋欣赏风景，我们确实做到了。但是，问题是当我们进入机舱底层时，它很温暖，而顶部很冷。我没注意，因为我累了，就睡着了。明天早上，卧室太热了，我和我的妻子都被吵醒了，想看看发生了什么事，因为我们都出汗了。当我去 AUnit 时，我感到震惊，因为空调处于关闭模式，恒温器读数为 85，我将其调至冷却状态，然后打开门以冷却室温。然后房间开始冷却。我看到一切都运转良好。所以，我没有抱怨或打电话给他们。我睡了一个晚上，对我来说是昨晚，外面的天气大约是 50 度，我既不想制冷，也不想加热，因为外面的天气有点冷，所以我关掉了空调，开始加热，因为温度太疯狂了底部太热了，我拨打了热线电话，他们将其发送给我，以解决紧急供暖或制冷或服务问题，正如他们在电话中从回应的女孩那里所说，她似乎对规则一无所知，我问她的任何事情她让我等待并重新回答我。我在2016年10月11日晚上11点55分告诉她我吃饱了，她说维修人员很快就会来找我。我开始等待，直到凌晨 12:30，我再次打电话给她，我问她那个人在哪里，她告诉我他回家了！我抱怨今晚我要怎么睡，她说我不知道​​。然后她让我等一下，然后她告诉我是否想再次举报他们，我说是的，请她做，她确实像第一次一样获取了我的信息，然后我关闭了线路。 15 分钟后，我打电话给她，她回复说，他们告诉她关闭断路器。我说你为什么不告诉我，我必须打电话给你吗？她说我不和他们一起工作，对不起，我对她说给他们的电话号码，她说我不能，你必须扔掉我。然后我告诉她让我知道断路器在哪里然后她也不知道但她说等他们直到早上来帮助你。我不得不走下层去上层睡得很好。我早上 7 点接到他们的电话，说他们很抱歉，他们想派维修人员来，我告诉她我要退房并与他们交谈，她说好的，所以我们会在您退房后派他来。我打电话给她，抱怨我晚上发生的事情不太好，尤其是我要开车回家。她开始解释说我应该把空调关掉，我告诉她这是我的问题，我确实把空调关掉了，温度增加了。她不想明白，我告诉她一切都被录音了，我要投诉并起诉他们。 1分钟后，她打电话给我，说是单位的维修人员，说一切正常。我告诉她让那家伙在那里等，因为我要自己回去看看。我去了小屋，那家伙正在等我，然后他开始向我展示上层空调，我告诉他问题出在楼下，他告诉我她报告了上层。我下楼，他告诉我，当他第一次下楼时，空调是91度，他告诉我不应该关掉空调。我应该把空调调冷或制热！然后我问他这个单位有没有问题，这就是问题所在。他不想回答，他说这可能会损坏，我们必须让专家检查一下，看看发生了什么。然后我走后，负责此事的女孩再次打电话给我，告诉我，我的错，把空调放在了错误的位置。我告诉她你的设备损坏了，她一次又一次地试图说服我这不是他们的错，直到我阻止她并告诉她她重复了很多次，然后她说我会看看设备是否损坏。如果是的话，我们将讨论您的报酬，她后来打电话给我，说一切都很好，没有问题。 （原文） The A/C at bottom level heating at highest thing while it's off from the unit. the emergency maintenance guy didn't show up until the morning. First, I came from a long drive to enjoy the view at the cabins which we really did. But, the problem was when we enter the cabin bottom level it was warm while the top was cold. I didn't pay attention because I was tired and I went to sleep. Tomorrow morning the bedroom was so hot which wakes me and my wife up to see what's going on because we were sweating. When I went to the AUnit I got shocked because the A/C was in the OFF mode And the thermostat reading 85 I turned that to the cooled and I opened the doors to cool the room temperature. Then the room start cooling. I saw that everything works well. So, I didn't complain or call them. I slept the night after which is last night for me the weather outside was around 50 I neither want the cooled nor the heat because the weather was a little bit chilly outside so I did turned that off the A/C start heating as crazy the temperature at the bottom was so hot I called the hotline that they sent it to me for emergency heat or cooling or service problems as they said within their phone from the girl that responded seems that she don't know anything about the rules anything I asked her she put me on hold and reanswering me. I told her about my satiation 11:55 PM Oct 11, 2016, and she said that the maintenance guy will come to me soon. I start waiting until it comes 12:30 AM the I called her again and I asked her where the guy she told me that he went home!!! I complained how I'm gonna sleep tonight she said I don't know. Then she put me on hold after that she told me if I want to report them again I said yeah please do she did take my information as same as what she did at the first time then I closed the line. 15 minutes later I called her and she responded that they told her close the breaker. I said why you didn't tell me that do I have to call you she said I don't work with them, sorry I said to her give their number she said I can't you have to go throw me. Then I told her to let me know where is the breaker then she also don't know But she said wait for them until morning to help you. I had to take the below and go to the upper level to sleep very well. I received a call from them at 7 AM that they are sorry and they want to send the maintenance guy I told her that I'm going to check out and talk to them she said ok so we will send him after you check out. I called her and complained about what happened with me at night was not good especially that I'm going to drive back home. She starts explaining that I suppose to put the A/C off I told her that was my problem I did put it off and the heat increases. She didn't want to understand I told her that everything been recording and I'm gonna complain and sue them. 1 minute later she called me and say that the maintenance guy in the unit and said everything works well. I told her to let the guy wait there because am gonna go back to see by myself. I went to the cabin and the guy was waiting for me then he starts showing me the upper-level A/c I told him that the problem is downstairs he told me that she reported the upper level. I went downstairs and he told me that when he first came downstairs the A/C was 91 degree and he told me that I should not turn the A/C off. I should put the A/C either cool or heat !! Then I asked him does this unit have a problem or not this is the question. He didn't want to answer he said it probably damage and we have to let the specialist look to it to see what's going on. Then after I go the girl that responsible for that called me again and told me that it's my fault to put the A/C at the incorrect choice. I told her that your unit is damaged and she trying to convince me that it's not their fault again and again until I stopped her and told her that she repeated that many times then she said I will see the unit if it damage or not. If yes we will discuss your Compensations she called me later and said everything is good and there is no problem.

（由 Google 翻译）不得不说，在劳雷尔山度假村的住宿体验简直完美！预订流程、小屋的路线指引（请勿使用导航）、小屋的位置、干净舒适的环境，以及对细节的关注，无不体现着我们无比的热情。我们都不想离开！徒步几天后，我睡得特别香。我告诉迈克，下次要住哪间小屋，这可是个艰难的决定。 （原文） We have to say everything about our stay at Laurel Mountain Retreat was PERFECT!! The reservation process, directions to the cabin provided (do not use Navigation), the location of the cabin, the cleanliness and comfort of the cabin, and the attention to detail throughout. We didn't want to leave! I slept so good after our hiking days. I told Mike that it will be a tough decision as to which of their cabins we want to stay at next.

（由 Google 翻译）我们在诺顿溪小屋度过了一段美好的时光。我强烈推荐加特林堡度假小屋。光说它漂亮是不够的。 （原文） We had a great stay at the Norton Creek Cabin. I highly recommend Gatlinburg Vaction Cabins. Saying it's beautiful is just not enough.

（由 Google 翻译）听着，我留下了很多评论，而且都是诚实的。因此，当我告诉您这是您来到加特林堡/鸽子谷地区时租用小屋的地方时，您应该知道我并没有夸大其词。除非我能为我的旅行预订他们的一间小屋，否则我不会来这个地区。小屋完美无瑕，私密，达到医院消毒级别的清洁度，并享有令人惊叹的景色。我到处旅行，选择了桂山隐居小屋，二层阳台，向未婚妻求婚。我在预订时遇到了意外，是我自己的错误，业主亲自在 15 分钟内为我安排了住宿，以确保我的旅行完美无缺，而且那是他们有史以来最繁忙的季节，即当天。我对业主、小屋或公司的评价都不高。他们甚至打电话给我的未婚妻祝贺她。谨向那些仍然记得如何招待客人并让他们有宾至如归的感觉的公司致敬。如果可以的话我会给他们 10 颗星。他们已经并将永远拥有我能给任何人的最高评价。祝您住宿愉快！ （原文） Listen, I leave a lot of reviews, and they are all honest. So when I tell you that THIS is THE place to rent your cabin from when you come to the gatlinburg/pigeon forge area, you should know I'm not exaggerating. I will NOT come to this area unless I can book one of their cabins for my trip. The cabins are immaculate, private, hospital sterilization level cleanliness with BREATHTAKING views. I travel everywhere, and chose the laurel mountain retreat cabin, second story balcony, to propose to my fiancee. I had a mishap when I booked, my own error, and the owners personally accommodated me within 15 minutes to make sure my trip was flawless, and it was during the busiest season they had ever had, the DAY OF. I cant speak highly enough of the owners, the cabins, or the company. They even called my fiancee to congratulate her. Here's to companies that still remember how to treat their guests, and make them feel right at home. I would give them 10 stars if I could. They have, and will always have, the highest review I can give anyone. Enjoy your stay!

（由 Google 翻译）房源内外都很漂亮，靠近您度假时可能想要的一切——市中心、一流的餐厅以及所有室内和室外景点。 据我所知，没有任何地方比这里能更好地观赏壮观的斯莫基山脉。 我们是徒步旅行者，在小径上度过有趣的一天回来后，期待着这个地方的舒适和安静。 业主非常关注租客的需求，并精心布置了房屋，让他们可以轻松居住并享受房屋及其众多便利设施。 它值得 6 (!) 颗星。 （原文） The home is beautiful inside and out and situated near everything you could possibly want on vacation -- the downtown, great restaurants, and all the indoor and outdoor attractions. There is no place that I can tell that would have a better view of the spectacular Smokeys. We are hikers and looked forward to the comfort and quiet of the place after returning from a fun day on the trails. The owners are very attentive to renters' needs and have set the place up to make it easy to live in and enjoy the house and its many amenities. It deserves 6 (!) stars.

（由 Google 翻译）迈克和安吉拉威姆斯在他们的一间小屋中提供美妙的度假体验，涵盖了所有基础！ 我们曾两次入住过“美好生活”酒店。 小屋温馨舒适，装饰高雅，拥有家一般的舒适！ （原文） Mike and Angela Weems cover all the bases when it comes to providing a wonderful vacation experience in one of their cabins! We have stayed in The Good Life on two separate occasions. The cabin is cozy, tastefully decorated, and has all the comforts of home!

（由 Google 翻译）我们已经在迈克和安吉拉的小屋住过两次了，并且度过了愉快的时光。 他们对问题反应灵敏，对机舱内细节的关注非常出色。小屋位于鸽子谷和加特林堡之间，交通便利……是我们访问的理想地点。我们迫不及待地想回来！ （原文） We have stayed in Mike and Angela’s cabins twice now and have had such wonderful visits. They are so responsive to questions and their attention to detail in the cabin is wonderful. The cabin is conveniently located between Pigeon Forge and Gatlinburg…an ideal location for our visit. We can’t wait to return!

（由 Google 翻译）房东安吉拉和迈克以及小屋都非常好。主人非常乐于助人，让我感到惊讶。我不习惯和像他们这样彬彬有礼的人打交道。小屋一尘不染。景色令人惊叹。除非您想要荒野孤独，否则位置是完美的。在迈克花时间发短信说该地区有熊之后，我在后甲板上看到了一只大熊！ （原文） Both the hosts , Angela & Mike , and the cabin were incredibly nice . The hosts were so helpful it surprised me . I’m not used to dealing with people who are as courteous as they are . The cabin was immaculate . The view is stunning . Location , unless you’re wanting wilderness solitude , is perfect . I saw a big bear from the back deck , after Mike took the time to text that bears were in the area !

（由 Google 翻译）我推迟写这篇评论是希望我能提出足够的积极因素来表达，以免我看起来像在生老板的气。不幸的是，等待并没有帮助，所以让我声明一下，我确实对我住在这里并不生气。我只是对小屋有一些负面评论。 首先我想说的是，如果不是楼下的主卧室布置得这么好，这个地方就没什么值得称赞的了。机舱通风良好。小台球桌塞得很紧，你不可能在上面打台球，它需要修理。该游戏机看起来很棒，但会发出很多噪音（与音乐相反），并且没有我们识别的游戏（即使我们家里有类似的机器）。通往主卧室的楼梯间原本是一个室外楼梯，已被封闭，但没有隔热。 还有很多，但这已经足够了。当我们支付小屋费用时，价格让我们相信我们会再次（我们每年都会去这个地区庆祝周年纪念日）住在一个真正漂亮的小屋里，风景优美，住宿条件也很好。唉，事实并非如此。 （原文） I've put off writing this review in hopes that I could come up with enough positives to say, to keep me from looking like I'm mad at the owner. Unfortunately the wait did not help, so let me just state that I am indeed NOT mad about my stay here. I simply have some negative comments about the cabin. To start I'll just say that, were it not for the down-stairs Master bedroom being so well accommodated, there would be nothing to commend this place. The cabin was drafty. The little pooltable is tucked in so tight you can't possibly play pool on it and it is in need of repair. The game machine looks great, but makes lots of noise (as apposed to music) and has NO games that we recognize (even though we have a similar machine at home). The stairwell leading to the Master bedroom was originally an outside stair which has been inclosed, but not insulated. There is much more, but this is enough. When we paid for the cabin the price led us to believe we would again (we travel to this area every year for our anniversary) be staying in a realty nice cabin with views and nice accommodations. Alas, it was not to be.

（由 Google 翻译）我和丈夫带着四个孩子（这是我们两个小家伙第一次去山里度假），我们非常喜欢这里！楼上的房间非常适合两个十几岁的孩子，孩子们喜欢热水浴缸，就像喜欢楼下主卧的大浴缸一样。小屋非常干净，维护得很好。早上我们坐在门廊上，享受着宁静的环境。非常安全可靠！我们打了无数场台球，还从街边的商店订了披萨外卖。去镇上很方便，而且离市区也足够远，不会听到喧闹声。 （原文） My husband and I took our 4 kids (it was the first vacation to the mountains for our youngest 2) and we absolutely loved this place! The upstairs room was perfect for the two teenagers, the kids loved the hot tub just as much as the huge bath in the master suite downstairs. The cabin was very clean and taken care of. We sat out on the porch in the mornings and enjoyed the peaceful setting. Very safe and secure! We played countless games of pool and ordered pizza delivery from the store down the road. Convenient to town and also far enough away to not have to hear the commotion.

（由 Google 翻译）2021 年 7 月 22 日至 23 日与我的朋友朗达 (Rhonda) 入住......这是我经历过的最棒的住宿！第一天早上，我们在 3 个甲板上的一个享受咖啡时看到了 3 只熊！超级棒的图片和体验。High Haven 小屋拥有您想要的一切、需要的一切以及更多！无论您是与好朋友、家人还是情侣一起，High Haven 都是您想要入住的地方！ 珍妮在密苏里.. 磷 （原文） Stayed with my friend Rhonda on 22nd and 23rd of July 2021… Most amazing stay i have ever had!! First morning we saw 3 Bears while enjoying coffee on one of the 3 decks!! Super great pictures and experience.. High Haven cabin has all you could want, need and so much more!! Whether you are with a good friend, family or a couple High Haven is where you want to stay!! Jenny in MO.. P

（由 Google 翻译）小屋绝对华丽且非常宽敞，我们一家人在加特林堡市中心度过了一段美好的时光，距离一切都只有几分钟的路程，但仍然是一个僻静的山区度假。 。我们一定会再次预订 （原文） The cabin was absolutely gorgeous and very spacious our family had an awesome time in the heart of Gatlinburg a few minutes from everything but still a secluded mountain vacation. . We will definitely book again

（由 Google 翻译）我们喜欢避风港小屋。 位于加特林堡郊外，地理位置优越，安静。 非常干净，维护得很好。 宽敞。 家具齐全。 我和我的妻子很喜欢这里的台球桌。 楼主已经想到了一切！ 我们强烈建议您下次来加特林堡时检查一下海港。 它不会让人失望！ （原文） We love High Haven cabin. Wonderful, quiet location just outside Gatlinburg. Very clean, well kept. Spacious. Fully furnished. My wife and I loved the pool table. The owner thought of everything! We highly recommend you check High Haven out the next time you are in Gatlinburg. It won't disappoint!

（由 Google 翻译）出租很棒的小屋。 需要的一切都在那里。位置很棒，我们在访问期间看到了一些熊 （原文） Great Cabin to Rent. Everything needed was there. Location is great and we got to see some bears during our visit

（由 Google 翻译）很棒的小屋，优越的地理位置......业主对任何问题都非常敏感。强烈推荐！ （原文） Great cabin, great location...owner is very responsive to any questions. Highly recommended!

（由 Google 翻译）小屋有点过时，但非常舒适，车道非常陡峭，熊不会走开，一只熊实际上钻进了我的车，一只熊在热水浴缸里看着我们。不过工作人员很棒。 （原文） The cabin was a little outdated but very cozy, the driveway is extremely steep, the bears would not go away, a bear actually got in my car, one bear was watching us while in the hot tub. The staff was amazing though.

（由 Google 翻译）这个地方非常干净而且非常僻静。甲板可以打扫一下，椅子可以重新布置和清洁。看起来从来没有人出去打扫过。第一天之后热水浴缸的温度就不会超过 90 度。台球桌太大，房间太小。建议移除并在房间里放置一些较小的东西。总的来说，小屋还可以，但如果我回到这里，我会住在其他地方 （原文） The place was pretty clean and very secluded. The deck could have been swept and chairs rearranged and cleaned. It looked like no one had been out there to clean ever. The hot tub would not heat up past 90 after the first day. The pool table is too big and room too small. Would suggest removing and putting something smaller in the room. Overall the cabin was ok but I would stay somewhere else if I came back here

（由 Google 翻译）小屋还可以，我想我不太喜欢我住的两个晚上，很难看到里面的灯光不亮，天窗也没什么帮助，因为房子周围的树长满了，所以这个地方不是很干净，楼上的浴室太小了，厕所所在的地方太窄了，很难擦，哈哈，淋浴间的窗帘太脏了，看起来好像发霉了，不知道是什么，但看起来他们没有甚至懒得真正清理它，我们六个人不得不使用楼下的浴室，而且我们外面甚至没有垃圾桶，所以我们不得不把垃圾放在门旁边，这显然是一个坏主意，因为我们去过一次，但我个人觉得小屋需要一些更新 （原文） The cabin was ok I guess I didn’t really like the two nights that I stayed it was difficult just to see inside the lights aren’t bright then the skylight doesn’t really help because the trees around the house are overgrown then the place wasn’t really clean the bathroom upstairs is so small and where the toilet is located is so narrow it’s hard to just wipe lol and the curtain in the shower was so dirty it looked as if it had mold or idk what but looks like they didn’t even bother to really clean it six of us had to just use the bathroom downstairs instead also we didn’t even have a trash bin outside so we had to put the trash outside next to the door which clearly was a bad idea since we had a visit but I personally feel like the cabin needs some update

（由 Google 翻译）缺少最后的润色，正在等待改造。对于他们收取的价格来说，必须更好、更干净、更新 （原文） missing a final touch, and it is waiting for remodeling. For the price they charge, has to be better clean and newer

（由 Google 翻译）美丽的景色，干净可爱的小屋，适合您度过美好时光。 （原文） Great view, clean and lovely cabin to spend your time in.

（由 Google 翻译）楼主很懂事，真是一个伟大的人 （原文） The owner is understanding, great person indeed

（由 Google 翻译）很好。喜欢它和景色！ （原文） Nice plzce. Loved it and the view!

（由 Google 翻译）令人惊叹的地方 （原文） Amazing Place