(由 Google 翻译)很遗憾,我们最近在格莱布露营地的经历非常糟糕。我们当时在附近工作,计划每个月都来这里住两周。然而,原本应该是一次轻松愉快的住宿体验,却被营地老板的儿子克里斯毁了。他粗鲁、咄咄逼人且极不专业的行为让我们感到震惊和不受欢迎。
事情的起因是,我们礼貌地请克里斯给他的狗沃利拴上牵引绳,因为沃利跑到了我们的营位上。(我们自己的狗在房车外时总是拴着长牵引绳。)很明显,克里斯根本控制不住沃利——它已经跑开了,完全无视克里斯的喊叫。克里斯非但没有专业地处理这种情况,反而立刻变得咄咄逼人,质问我们的狗“在他家”是不是也必须拴绳,还大声喊道:“你们有什么毛病?!”然后就走开了,拒绝继续和我们说话,还冷漠地说:“我不想和你说话!”当时我们甚至都没意识到克里斯是老板的儿子。
需要说明的是,并非所有人都喜欢狗,让狗不拴绳、不受控制地乱跑是不可接受的——无论这只狗看起来多么“友善”。在我们看来,你来露营地是租用那块小地,它暂时成为你的家。你不会希望房东——或者他的狗——不敲门就闯入你的“家”。克里斯认为他和沃利可以随心所欲,这种态度完全漠视了“房客”的感受。
第二天,另一位客人也遇到了同样的情况(沃利跑进了他们的营位,没有拴绳)。当他们要求克里斯给沃利拴上绳子时,克里斯却大声辱骂他们:“滚开,你个混蛋!”其他客人,包括孩子,都能听到这一切。当时天气很好,我们大多数人都在户外,每个人都目睹了这场冲突。我们面面相觑,难以置信。
当我们就此事向营地提出投诉时,克里斯的伴侣却为我们辩解,为他的行为开脱,而不是承认其不妥之处。
在我们入住期间,克里斯每次经过我们身边,无论是步行还是开车,都会怒视我们。这种行为显得小气且不专业,也丝毫没有营造出友好的氛围。我们在英国和欧洲各地都住过很多露营地,从未遇到过如此敌对和粗鲁的工作人员。其他一些在线评论也提到了类似的经历,令人遗憾的是,这反映出一个反复出现的问题。
这很可惜,因为营地本身很有潜力。然而,当客人对安全和尊重的担忧被置之不理时,我们很难推荐这里。最终,我们决定取消所有未来的预订,另寻他处。
我们不会轻易给出这样的反馈,我们花了将近一个月的时间来考虑如何最好地表达这一点,但我们认为让未来的客人了解我们所遇到的态度和缺乏专业精神非常重要——尤其是酒店管理层拒绝处理克里斯的行为,反而选择纵容和原谅他。
(原文)
Sadly, we were very disappointed with our recent experience at Glebe Campsite. We were staying while working in the area and had planned to use this campsite for two weeks every month. Unfortunately, what should have been a straightforward, peaceful stay was overshadowed by the owner’s son, Chris, whose rude, aggressive, and unprofessional behaviour left us feeling appalled and very unwelcome.
The incident began when we politely asked Chris to put his dog, Wally, on a lead after he ran onto our pitch. (We have a dog who is always on a long lead when outside the caravan.) It was clear Chris had no control over Wally—he had already run off, ignoring Chris’s shouting. Rather than handling the situation professionally, Chris became instantly aggressive, asking if our dog had to be on a lead “in his home”, shouting “What’s your problem?!” and then walking off mid-conversation, refusing to speak further with a dismissive “I don’t want to talk to you!” At this point, we didn’t even realise Chris was the owner’s son.
It’s important to mention that not everyone likes dogs, and to have one running off the lead and out of control is unacceptable—regardless of how “friendly” the dog might be. In our view, when you visit a campsite, you’re renting that small area of land, and it temporarily becomes your home. You don’t expect the landlord—or his dog—to enter your “home” without first knocking. Chris’s attitude that he and Wally could do as they pleased showed a complete lack of care for his “tenants’” feelings.
The following day, a different guest was in the same position (Wally had run onto their pitch, off-lead) and when they asked Chris to put Wally on a lead, they were met with a loud, profane outburst telling them to “F*** off, you W****r!” This happened within earshot of other guests, including children. The weather was lovely, so most of us were outside, and everyone witnessed the altercation. We all looked at each other in disbelief.
When we raised concerns about this behaviour with the site, we received a defensive response from Chris’s partner that excused his actions rather than acknowledging how inappropriate they were.
Throughout our remaining stay, Chris would glare at us whenever he passed, whether on foot or in his vehicle. This came across as petty and unprofessional, and certainly did not create a welcoming atmosphere. We’ve stayed at many campsites across the UK and Europe and have never encountered such hostility and rudeness from site staff. Several other online reviews mention similar experiences, which sadly reflects a recurring issue.
It’s a shame, as the site itself has potential. However, when guest concerns about safety and respect are dismissed, it’s hard to recommend staying here. We ultimately chose to cancel all our future bookings and make alternative arrangements elsewhere.
Feedback like this isn’t given lightly, and we’ve taken almost a month to consider how best to say this, but we feel it’s important that future guests are aware of the attitude and lack of professionalism we encountered—especially as the site management refused to address Chris’s behaviour and instead chose to condone and excuse it.