(由 Google 翻译)这是我们几年来第一次参观奥姆斯柯克市中心。到了喝咖啡和吃小吃的时间了,所以我们前往 Morrisons 咖啡馆,我们之前去过很多次都知道这个地方提供美味的食物、优质的服务以及干净、温暖和热情的环境……这就是我们的期望....经历这个地方变得如此混乱真是令人震惊。
曾经是一个繁荣的中心,柜台人员快乐、热情,他们有时间相互交流,进行简短但社交的对话和玩笑,让您的一天充满欢乐。
快乐、友好的工作人员观察到他们忙于保持这个地方一尘不染。你可以依靠一张干净的桌子来吃你的食物,疏散后桌子很快就会被清理干净,因为新客户急切地想要占据它。
好吧,距离我们上次访问已经快进几年了
友好热情的柜台工作人员不见了,看不到任何人,只有一个临床的、非个人的、无处不在的、充满细菌的“触摸屏”,可以用来导航以下订单。
然后,如何获得我们订购的咖啡是一个难题,因为两台“扑通扑通”咖啡机都无法使用,一台“如果订单已售出”,另一台(据称)根据“正在进行清洁”的标志,但是没有人看到它在打扫。没有任何地方提到如何获得咖啡,也没有看到工作人员询问。
我不得不问一位收银员,他告诉我我必须去位于大门附近的咖啡机。
当我去徒步旅行去买咖啡时,我的伙伴选择了一张桌子。
走了很长一段路才到前门,我发现机器被困在了一个狭窄的角落里。 4个人排成一队,急切地催促着“扑通扑通”的机器开始运转。与其他队列成员进行有趣的对话后发现,咖啡馆的机器已经几个月没有使用了!
当我回到咖啡馆时,我的伴侣已经吃完了饭,我的饭已经冷了,因为在那里坐了很多分钟。
桌子没有清理干净,食物和饮料残留物,丢弃的盐和酱袋造成了不愉快的用餐体验。我问我的搭档为什么没有选择一张干净的桌子,她告诉我没有。环顾四周,我看到桌子上装饰着肮脏的陶器和器皿,还有其他废弃的杂物。可耻。
如果他们不愿意确保面向顾客的区域不干净、不美观,那么我就不得不质疑厨房的卫生标准。
一次非常不愉快的经历,我不想再重复了。
显然零管理和利润高于人,那么为什么我不能评价零星呢?它甚至不值得一颗星。
在未来访问奥姆斯柯克时,我们将谨慎选择一家对其外观感到自豪、对其卫生标准充满信心、欢迎并重视顾客的企业。
(原文)
We visited Ormskirk town centre for the first time in a couple of years. It came time for a coffee and snack, so we headed for Morrisons cafe, a place that we knew from many previous visits to provide good food, good service in a clean, warm and welcoming environment...... that was our expectations....what a shock to experience what a shambles this place has become.
Once a thriving hub adorned by happy, welcoming, counter staff who had time to intetact and engage in short but social conversation and banter that helped brighten up your day.
Happy, friendly staff observed busily engaged keeping the place spotlessly clean. You could rely upon a clean table at which to consume your food and tables were cleared and cleaned swiftly upon evacuation as new clients eagerly looked to occupy it.
Well, fast forward a couple of years since our last visit
Gone are the friendly welcoming counter staff, nobody to be seen, just a clinical, inpersonal, ubiquitous germ-laden 'touch screen' to faff around navigating in order to place an order.
Then a conundrum as to how to obtain the coffee that we had ordered as BOTH of the "plop plop plop" coffee machines were unusable, one "out if order", the other (alledgedly) according to the sign "cleaning in progress" but there was no one to be seen cleaning it. There was no mention anywhere as to how a coffee can be obtained, no staff to be seen to enquire with either.
I had to ask a till worker who informed me that I would have to go to the coffee dispensing machine situated in the adjacent to the main door.
My partner selected a table whilst I went off trekking to obtain our coffees.
After a lengthy walk to the front door I discovered the machine shoe-horned into a tight corner. There was a queue of 4 people eagerly urging the "plop plop plop" machine to get-on-with-it. Engaging and interesting conversation with fellow queue members revealed that the cafe machines had been out of use for several months!
Upon my return to the cafe my partner had already eaten her meal, mine was now cold having sat there for many minutes.
The table had not been cleaned, food and drink residue, disgarded salt and sauce sachets made for an unpleasant dining experience. I asked my partner why a clean table wasn't chosen, she told me there wasn't one. Looking around I saw tables adorned with dirty crockery and utensils accompanied by other discarded sundries. Disgraceful.
If they couldn't be bothered to ensure that the customer facing ares weren't clean and presentable then I have to question the hygiene standards in the kitchen.
A very unpleasant experience that I have no intention of repeating.
Clearly zero management & Profits before people, so why can't I rate zero stars? It doesn't deserve even one star.
On future visits to Ormskirk we will be careful in selecting a business that has pride in their presentation, give confidence with their hygiene standards, are welcoming and value their patrons.