(由 Google 翻译)为了避免任何潜在问题,我特意等到收到押金后才发布这篇评论。作为一名老住客,我认为再给布里克斯顿公寓一次机会是可以的,因为我经常会给之前失望的餐厅或商店多次机会。布里克斯顿公寓换了新管理层后,我希望情况会有所改变。不幸的是,搬进去不到两周,我就后悔了。
公寓清洁工作做得不够彻底,一些准备工作要么没有完成,要么被公然忽视了。我提出的担忧经常得到一些不屑一顾的解释,例如:“他们不知道”、“油漆颜色不应该搭配”、“我们人手不足”或“预算限制影响了工作进度”。虽然我理解运营方面的挑战,但这些问题并非租户应该承担的负担——尤其是在租金按时全额支付的情况下。
由于我最近在不到一年半的时间里因为物业管理不善而搬了三次家,所以我主动安排了与物业经理的会面。虽然当时我们的谈话富有成效,但同样的问题依然存在:噪音过大、猫咪、物业场地杂乱无章,以及反复出现的安全隐患——包括无家可归者占据房屋以及大楼周围尚未解决的吸食大麻问题。
我与物业经理和租赁代理人保持着定期联系,但随着时间的推移,我收到的信息总是简短、毫无帮助,有时甚至泛泛而谈,让人感觉像是机械地重复。很明显,他们没有提供任何有效的解决方案。我多次表达了他们的愿望,如果他们无法解决持续存在的问题,我希望能够免除租约,且不收取任何罚款——但即使问题不断恶化,我的愿望也一直被忽视。
由于猫咪的频繁出现,我的露台在租期的七个月里完全无法使用。尽管我付出了努力——包括购买驱猫器——但并没有得到有效的干预。物业设置猫陷阱的方式很草率:陷阱在我的露台上放了好几个星期,既没有诱饵,也没有后续行动。我不是唯一一个经历过这种情况的租客,但对于像我这样害怕、过敏、非常讨厌猫的人来说,这真是令人难以忍受。我亲自联系了动物控制中心,却被反复告知应该由物业经理直接处理此事。
尽管我不断提供照片证据、进行后续跟进,并进行了详细的沟通,但问题仍然没有得到解决。我甚至收到了一些疑似人工智能生成的回复,这进一步加剧了我的沮丧。家具被损坏,猫咪问题也持续得不到解决,让我身心俱疲。
别无选择,我最终将此事上报给了公司。我通常不会轻易让高层管理人员介入,但考虑到他们缺乏问责制,而且经理也无力解决问题或解除我的租约,我觉得我别无选择。值得庆幸的是,与我沟通的公司代表既富有同情心,又非常专业。在听取了我的经历后,他们迅速且礼貌地解除了我的租约,并且没有对我处以任何罚款。
虽然我很感激公司最终介入,但事情本不该发展到那一步。物业经理完全了解我的担忧,但却选择不采取任何有意义的行动,迫使我留在一个让我痛苦不堪的环境中。她不愿让我解除租约,因为她无法提供解决方案,这让我感到被忽视和无视。
我不推荐这家酒店。虽然对员工的初步印象不错,但缺乏后续行动、专业精神和关怀很快就显现出来。管理和维护团队都有很大的机会进行指导和发展,我真诚地希望公司能够积极解决这个问题。请不要回复道歉或要求我致电酒店讨论任何此类问题,因为我对此不感兴趣。
(原文)
I intentionally waited to receive my security deposit before posting this review to avoid any potential issues. As a returning resident, I believed giving The Brixton a second chance was ok as I often give multiple chances to favorite restaurants or stores that previously disappointed me. With new management in place at The Brixton, I hoped things would be different. Unfortunately, I regretted that decision within 2 weeks of moving in.
The apartment was not properly cleaned, and several make-ready tasks were either incomplete or blatantly overlooked. Concerns I raised were frequently met with dismissive explanations such as: “They were not aware”, “The paint wasn’t supposed to match,” “We’re short-staffed,” or “Budget constraints impact what work can be done.” While I empathize with operational challenges, these issues are not the tenant’s burden to bear—especially when rent is being paid in full and on time.
Due to my recent history of moving three times in under a year and a half because of poorly managed properties, I proactively scheduled a meeting with the property manager. While our conversation was productive at the time, the same problems persisted: excessive noise, cats, unkempt property grounds, and recurring safety concerns—including homeless individuals occupying the premises and unresolved marijuana use around the building.
I stayed in regular contact with both the property manager and leasing agent, but over time my messages were met with short, unhelpful, and at times generic responses that felt automated. It became clear that there were no meaningful solutions being offered. On multiple occasions, I expressed my desire to be released from my lease without penalty if they were unable to resolve the ongoing issues—but this was consistently ignored, even as the problems worsened.
My patio was completely unusable for all seven months of my lease due to the constant presence of cats. Despite my own efforts—including purchasing deterrents—there was no effective intervention. The property’s approach to setting cat traps was careless: the traps were left on my patio for weeks without bait or follow-up. I am not the only tenant who experienced this, but for someone like me who is afraid of, allergic to, and strongly dislikes cats, this was incredibly distressing. I contacted animal control myself and was told repeatedly that the property manager should be handling the issue directly.
Despite ongoing photo evidence, follow-ups, and detailed communication from me, the situation remained unresolved. I was even met with what appeared to be possibly AI-generated responses, adding to my frustration. After my furniture was damaged and the cat problem continued unchecked, I was left emotionally and mentally exhausted.
Out of options, I finally escalated the matter to corporate. I do not take involving upper management lightly, but given the lack of accountability and the manager’s ability to resolve the issues or release me from my lease, I felt I had no other choice. Thankfully, the corporate representative I spoke with was empathetic and professional. After hearing about my experience, I was promptly and respectfully released from my lease without penalty.
While I am grateful that corporate ultimately intervened, the situation never should have reached that point. The property manager was fully aware of my concerns but chose not to act meaningfully—forcing me to stay in an environment that made me miserable. Her unwillingness to let me out of my lease since she could not provide a resolution left me feeling dismissed and disregarded.
I do not recommend this property. While initial impressions of the staff were positive, the lack of follow-through, professionalism, and care quickly became apparent. There is significant opportunity for coaching and development among both the management and maintenance teams, and I sincerely hope corporate is actively addressing this. PLEASE DO NOT RESPOND APOLOGIZING OR ASKING ME TO CALL THE PROPERTY TO DISCUSS ANY OF THIS AS I AM UNINTERESTED.