诺福克中19个最佳租车服务

（由 Google 翻译）我们通常去里士满机场 (RIC)，但去圣托马斯的机票很划算，所以不得不选择坐飞机。虽然我不像里士满机场那样喜欢这个机场，因为值机区狭窄，布局也更混乱，但我还是很喜欢这个机场。值机有点难，我们迷路了，但机场的其他地方都很现代化，很容易走动。另外，工作人员对我们有点粗鲁。那里有很多餐饮选择，停车也很方便。 （原文） We normally go to Richmond Airport (RIC) but we got a great deal going to Saint Thomas and had to take it up. While I didn’t like the airport as much as Richmond due to the cramped check in area and more confusing layout, I did enjoy this airport. The check in was somewhat difficult and we got lost but the rest of the airport was modern and easy to get around. Also, the staff somewhat rude to us. There were plenty of food options and parking was easy to get to.

（由 Google 翻译）我的主要机场是纽瓦克机场，所以相比之下，其他任何中转枢纽都会更胜一筹。但即便如此，诺福克机场仍然给我留下了非常美好的印象，并荣登我国内首选机场榜单。上周二下午/周三晚上，我因为一个短暂的商务旅行从这里飞抵诺福克，当时正值国庆节和政府停摆的尾声。我原本以为这次旅行会是一场噩梦，到处都是延误和各种状况，但诺福克机场却成了整个旅程中最美好的部分之一。 从某种程度上来说，这既是优点也是缺点。我几乎可以肯定，这个机场自1991年以来就没进行过升级改造——它确实需要好好整修一番。尤其是行李提取处附近，我走过的地方让我想起了童年时代日渐衰落的购物中心，冷冷清清，几乎没什么人。从我看到的一些标牌和户外施工来看，感觉这里即将发生变化，但不得不说，这种略显过时的风格并没有给我带来什么负面影响，尤其是考虑到我在这里待了好几个小时，因为错过了一班可能更早的北上航班，只差几分钟（虽然也不确定那班航班是否还有空位）。如果我早知道时间，也许我会去诺福克市中心逛逛，体验一下冒险，但事后诸葛亮总是容易的。 这里的安检情况可能是我遇到过的最好的；酒吧那边的安检简直糟糕透了，但我相信肯定有不少旅客因为纽瓦克机场的安检而接受心理治疗，那里总是排着长队，工作人员看起来都很沮丧。这里每个人都很热情友好，两次都让我感到非常愉快。是的，两者都有。也就是说，这可能是我人生中第一次，也可能是最后一次，在到达登机口后，我主动绕过安检，前往主航站楼区域的餐厅。我完全清楚，之后又要重新安检等等。但每次安检队伍里都只有我一个人——不到两分钟就搞定了。简直不可思议，也让我彻底摆脱了机场旅行中最讨厌的环节。 最大的改进空间（也许随着我可能看到的升级改造，这个问题会得到解决）是机场的配套设施。虽然也有一些餐饮选择，但B航站楼的主要餐厅看起来相当简陋，一位机场工作人员竟然建议我穿过安检去主航站楼区域的The Local餐厅。你还记得在机场遇到过工作人员这样鼓励你重新安检的情况吗？这绝对不是对航站楼内任何商家的赞扬。 这确实是一个区域性机场，主要服务于美国东南部地区。我没看到任何出境航班，但我相信飞往南卡罗来纳州、佛罗里达州等地的短途航班数量远远超过出境航班。从实际情况来看，我近期不太可能再回来，但我当然不介意。 （原文） My primary airport is Newark, so really any other transit hub is going to benefit by comparison. But notwithstanding that bias, Norfolk was an absolute delight and has secured a top spot on my list of domestic airports to travel through. I came through here last week on Tuesday afternoon/Wednesday evening for a quick business trip, at the tail-end of both a national holiday and a government shutdown. There were a lot of reasons to think this adventure would have been a nightmare of delays and drama, but the Norfolk aspect of the journey was one of the best parts. In some ways this is both a positive and a negative, but I'm pretty sure this airport hasn't been upgraded since roughly 1991 - it could definitely use some TLC in that regard, and the area especially by the baggage claim that I walked through reminded me so much of the dying shopping mall era from my childhood, complete with minimal activity. From some of the signage I saw and some outdoor construction, I get the impression that changes are on the way but I can't say that the outdated motif really affected me in a negative way, especially when you consider that I was here for several hours, having missed a potential earlier flight back up north by a few minutes (though it's not clear that flight had any additional availability). Had I known the timing, maybe I do a quick trip to downtown Norfolk or something for an adventure, but you know what they say about hindsight. The TSA/security situation here is probably the best I've encountered; the bar is kind of in hell with that, but I'm sure there are travelers in active therapy over the security at Newark, which always has a line with employees who look miserable. Everyone here was a delight - legitimately warm and friendly both times. Yes, both, meaning for the first and possibly last time ever, I voluntarily walked out past security after getting to my gate to go to a restaurant in the main hub area, knowing full well I'd have to get everything scanned, etc. again. Each time I was literally the only person in the security line - I was in and out in less than two minutes. Just incredible, and basically rendered my least favorite part of airport travel moot. The biggest area of improvement (and maybe this is going to come with the future upgrades I likely witnessed) is the amenities. You do have a few eating options, but the primary sit-down restaurant in Concourse B looked pretty rough and an airport employee actually recommended that I go out to the main area past security to try The Local instead. Can you recall a situation where someone working at an airport has encouraged you to go through security again like that? It's most definitely not a compliment of any of the businesses in either Concourse. This is very much a regional airport, catering primarily to the SE US. I didn't actually see any flights going out of the country but I'm sure those are vastly outnumbered by the quick flights to SC, FL, etc. Logistically it would be unusual for me to back here any time soon but I certainly wouldn't mind it.

（由 Google 翻译）机场规模不大，但布局合理，规划合理。从值机到登机口的距离很短，而且有很多咖啡馆和充足的座位。虽然机场自称是“国际机场”，但我感觉它只运营国内航班。 （原文） Ein ziemlich kleiner aber gut organisierter und geplanter Flughafen. Es sind sehr kurze Wege vom Check-in bis zum Gate, es gibt genügend Kaffee-Bars und ausreichende Sitzmöglichkeiten. Der Flughafen nennt sich zwar "international", ich habe aber den Eindruck, dass nur Inlandsflüge durchgeführt werden.

（由 Google 翻译）机场很不错，一切都很干净。每次来这里，主航站楼的迎宾员/服务人员都非常棒。他们总是面带微笑，热情地指引我前往目的地。上次我下午乘飞机离开的时候，还有一位音乐家在现场演奏，他演奏得很好，为机场增添了不少乐趣。 （原文） Nice airport. Everything is clean. The greeters/assistance people in the main terminal are great everytime I've come thru this airport. They have a friendly smile, and direct you to where you need to go. The last time I was flying out in the afternoon, they had a musician playing. He played good and was a nice touch.

（由 Google 翻译）我刚到。从佛罗里达州棕榈滩县飞过来。入住时间是下午4点。我提前打电话告诉他们我要坐飞机——以及我大概的到达时间（11:45）。由于退房时间是上午11点，他们告诉我，他们更有可能在下午1-2点左右为我准备好房间。再加上昨晚的房间已经订满了，所以很难提前准备好房间。但是……因为我提前和48个小屋沟通过了——我到的时候他们已经为我准备好了房间！！！房间也很漂亮，可以俯瞰海军造船厂和海湾。景色很美，但因为天气阴沉——效果不佳。准备好迎接2.5天的会议、激励和回忆（创造新的回忆）。 （原文） I just arrived. Flew in from Palm Beach County, FL. Check im time is 4 PM. I called ahead and told them I am flying in - and approximately when I would arrive (11:45). Since check out time is 11:00 AM they told me it would be more likely they would have a room ready for me around 1-2 PM. That in conjunction with the fact that they were sold out last night made it difficult to have rooms ready early. But ... since I communicated with the 48 huts in advance - they had a room ready for me when I arrived!!! Beautiful room too overlooking the Navy Shipyard and the bay. The scenery is beautiful but because it is overcast - not the full impact. Ready for 21/2 days of meetings, motivation and memories (making new ones).

（由 Google 翻译）诺福克国际机场是个很棒的小机场，进出都很方便。我从没遇到过从诺福克出发的问题，值机和安检总是很快，一切都很顺利。机场干净整洁，布局清晰，非常适合区域航班或转机。 我不太确定它到底算不算“国际机场”，似乎没有国际入境航班，可能只有一班飞往巴哈马的航班，但它仍然能很好地满足旅客的需求。 总而言之，这是一个很棒的小机场，方便、高效、轻松。感谢观看！✈️😄 （原文） Norfolk International is a nice, small airport that’s super easy to fly in and out of. I’ve never had any issues flying out of Norfolk check-in and security are always quick, and everything runs smoothly. It’s clean, easy to navigate, and perfect for regional or connecting flights. I’m not totally sure how “international” it really is, there don’t seem to be any incoming international flights, and maybe one outgoing one to the Bahamas, but it still does the job well. Overall, it’s a great little airport convenient, efficient, and stress-free. Thanks for watching! ✈️😄

（由 Google 翻译）很棒的机场，很容易找到指定的登机口，工作人员很乐于助人，也很友好 （原文） Great airport, easy to navigate to find your designated gate, and the staff was helpful and friendly even

（由 Google 翻译）如果我能给这个零星我会的。我每周都会旅行，这是有史以来最糟糕的经历。说它人手不足是轻描淡写的。我们和你在我的视频中看到的所有人一起等了一个小时。他们会记下你的名字并叫你到服务台。当我们要求一辆小型 SUV 时，他们给我们升级了一辆尺寸小于公共汽车的车辆，最糟糕的是，其中一个轮胎非常低而且很脏。我不得不说 Budget 和 Avis 太糟糕了。其他两家汽车租赁公司的服务速度很快。糟糕的经历。 （原文） If I could give this zero stars I would. I travel weekly and this was the worst experience ever. To say it was understaffed is an understatement. We waited an hour along with all the people you will see in my videos. They take your name and call you up to the desk. They upgraded us to a vehicle just under the size of a bus when we asked for a small SUV and to top it off one of the tires was very low and it was filthy. I have to say Budget and Avis AWFUL. The other 2 car rental companies were getting people through very quick. Awful experience.

（由 Google 翻译）我在诺福克机场租车公司Budget的体验糟糕透顶。尽管已经确认了预订，我还是等了6个多小时才等到车。等到终于等到车时，已经快到午夜了。我还没吃晚饭，还要去酒店办理入住，第二天早上还得早起上班。这简直太荒唐了。 工作人员毫无帮助，没有提供任何实质性的更新信息，而且对顾客深夜滞留的情况漠不关心。预订应该意味着车已经准备好了，否则，预订还有什么意义？ 我再也不会在这家租车了，也会建议其他人去别家租车。 （原文） I had one of the worst rental experiences I’ve ever had with Budget at Norfolk Airport. Despite having a confirmed reservation, I waited over 6 hours for a car. By the time I finally got one, it was close to midnight. I hadn’t eaten dinner, still needed to check into my hotel, and had to be up early for work the next morning. This was absolutely ridiculous. The staff was unhelpful, provided no real updates, and showed little concern for the fact that customers were stranded late at night. A reservation should mean that a car is ready, otherwise, what’s the point of reserving? I will never rent from this location again and would caution others to look elsewhere.

（由 Google 翻译）经过一次跨国飞行后，我被迫在Budget租车公司多等了3个小时，因为他们无法提供预订的车辆。当我在柜台询问等待时间时，一位脾气暴躁、粗鲁无礼的男士表示，他们有车，但没有工作人员来调配车辆。如果能预测一天可能需要多少辆车或多少工作人员就好了。这是一种预测需求并让客户提前预订车辆的方法。哦，对了，这真是个好主意！我知道很多这样的公司都归同一家母公司所有，而且看起来Budget似乎没有得到联合管理层的重视。我想，如果公司遇到人员配备问题，最好只有一个公司名声不好。尤其对于那些贪婪的人，他们想要所有的钱，把所有的预订都拿走，知道你会把客户困在目的地的人来说。等了3个小时后，我拿到了一辆脏兮兮的车，乘客车门上还有损坏。由于周围没有人报告损坏情况，我被迫拍照记录已经存在的损坏情况。如果这不是出差，而且有工资，我肯定会气炸的。通常情况下，我出差都得选最便宜的。这次租车经历唯一的好处就是，现在我对这家租车公司有了足够的了解/经验，以后再也不用在这里租车了，因为更便宜的选择永远都不是Budget。多花点钱从其他公司租车，既能节省自己的时间，又能为公司省钱，这对你自己也有好处。 （原文） After a cross-country flight, I was forced to wait an additional 3 hours at the Budget rental car facility since they were unable to provide a car with a reservation. Upon inquiry at the desk for the wait, a rather rude man with a short temper indicated that they had cars but not the staff to turn the cars. If only one could predict how many cars or staff one might need during a day. A way to forecast demand and have customers reserve a car beforehand. Oh right, that is a thing! know a lot of these companies are owned by the same parent company and it definitely looked like Budget was getting less attention by the joint staff. I guess if you have staffing issues its better to only have one company name get bad press. Especially, if you are greedy people needing all the money who take all they resevations knowing you will trap customers at thier destination. After waiting my 3 hours, I received a dirty car that had damage on a passenger door. With no one around to report the damage, I was forced to take pictures to document the preexisting damage. If this was not a business trip where I was being paid, I would have been furious. Generally, I am required to take the cheapest option for work. The only upside to this rental experience is now I have enough evidence/experience with this facility to never get a rental car here again as the cheaper option will always be not Budget. Do yourself a favor by saving time and your company money by spending the extra few dollars by renting from another Company.

（由 Google 翻译）我在这家租车公司租车已经很多年了。 去年，我刚好还车前加满油，他们竟然想勒索我油费。我不得不浪费时间打电话过去，把油箱收据和油表满的照片发给他们。 今年，他们不仅故技重施（声称我少了2加仑油，而我又刚好还车前加满油，还拍了一张油表满的照片），还想就地垫上的少量沙子向我收取250美元的清洁费。我只要用吸尘器吸5分钟就能把“多余的灰尘”吸干净。 我取车时，车子不仅脏兮兮的，油箱也没加满。还车时，车况比取车时好多了，清洁程度差不多，油箱里的油更多（而且是满的）。 他们的客服简直浪费我时间，除非情况迅速好转，否则我明年不会再在Budget租车了。 （原文） I've rented from this location for years. Last year, they tried to stick me with a gas fee when I filled up right before returning. I had to waste my time calling in and sending them my gas receipt and photo of the gauge showing a full tank. This year, not only did they try to pull the same crap (claiming I returned 2 gallons short when again I filled up right before returning and have a photo of the gauge showing full while returning), they are trying to charge me a $250 cleaning fee for a small amount of sand on the floor mats. 5 minutes of vacuuming would have picked up my "excessive dirt". The vehicle was not only filthy when I picked it up, but the gas tank was also not full. I returned it better than when I picked it up, similar cleanliness level, more gas in the tank (full). I've received nothing but wastes of time with their customer service, and unless something changes quickly I won't be renting from Budget next year.

（由 Google 翻译）千万不要从Budget租车！ 谷歌评论应该可以给零星。 在诺福克租车两周后，我收到通知，说我的信用卡要被收取250美元的清洁费，理由是车里有沙子。要知道，这些车是在海滩附近出租的，所以车里有沙子是常有的事。这点沙子用吸尘器五分钟就能搞定（我猜他们每次出租前都会清洗和吸尘吧？）。简直是骗局！ 客服对申诉毫无帮助。 现在Budget不仅失去了我这个客户，还失去了我所有家人和朋友的信任。Budget的商业模式真是太棒了。难怪JD Power（2024）把Budget排在13家主要租车公司中的第12位。 （原文） DO NOT, DO NOT, DO NOT rent from Budget. Zero stars needs to be a choice for these Google reviews. Two weeks after my rental in Norfolk, I received a notice of a $250 cleaning fee that will be assessed to my credit card due to having sand in the car. Mind you, these cars are rented in a BEACH ENVIRONMENT, so vehicles returned with sand should be an expectation. The sand was nothing that a 5 minute shop vac couldn't handle (I presume the cars are cleaned and vacuumed before they are rented again?). What a scam. Customer service was ZERO help with an appeal. Now Budget will lose all of my future business, and the business of family and everyone that I can talk to. Great business model, Budget. Little wonder why JD Power (2024) ranks Budget 12th out of 13 major car rental companies.

（由 Google 翻译）我强烈建议您在租用这项服务时务必格外谨慎。网站上说的费用大约是500美元，包括保险和其他费用，但我收到罚单时却变成了1256美元。他们从一开始就没有明确说明。另一方面，你必须非常小心，因为他们送来的车没有电子收费卡。周六他们让我两次去机场取车，但他们没有一辆带电子收费卡的车。然后我周一又去了，他们仍然没有。如果不是拉丁裔员工Jennifer的帮助，我根本拿不到这辆车。Jennifer来自AVIS。网站上没有任何地方提到这辆车不包含收费服务。 简而言之，服务很差，车送到的时候，挡风玻璃清洗液已经用完了——而我需要它。我不得不自己去店里加满。车也不完全干净，车内脚垫也丢了。 （原文） I strongly advise extreme caution when hiring this service. The website stated around $500 including insurance and everything, but when I received the ticket it was $1,256. They were not clear at all from the beginning. On the other hand, you have to be very careful because they deliver the cars without the electronic toll card. They made me go to the airport twice on Saturday to pick up the car, and they didn’t have any cars with that electronic card. Then I went back on Monday, and they still didn’t have one. If it hadn’t been for Jennifer, a Latina employee who helped me, I wouldn’t have had a usable vehicle. Jennifer was from AVIS. Nowhere on the website did it say that the car didn’t include the toll service. In short, the service was bad, the car was delivered with the windshield washer fluid empty — and I needed it. I had to go to a shop to refill it myself. The car was also not completely clean, and the interior floor mats were missing.

（由 Google 翻译）真是个笑话！我一个上午居然要换三辆车！车子脏得要命，一辆时速60英里（约97公里）时就发出巨大的异响，还有一辆烟味熏天，他们似乎根本不在乎我们为了换车不得不来回开45分钟。每次还车时，那位负责登记的女士都表示赞同，甚至还试图帮我们争取折扣！后来我去了Sixt租车，价格更优惠，车子也干净整洁！以后再也不会从Budget租车了！！！ （原文） What a joke I had to exchange 3 different cars in one morning! The cars were filthy, one had a major rattle at 60 mph, one had such a strong odor of smoke and they didn’t seem to care that we had to drive back and forth 45 minutes each way to exchange the cars. The kind lady that kept checking us in at the rental car return, agreed with us as we brought each car back. She even tried to get us a discount! Went to Sixt car rental, the price was better and cars were immaculate!! Never again will I rent from budget!!!

（由 Google 翻译）虽然我几乎只在赫兹租车用于工作，但这家租车点提供的车辆脏乱不堪，而且不安全。整个租车期间，发动机故障灯一直亮着，让人担心车子无法启动或熄火。刹车一开始有点儿卡，后来就好了。然而，在租车的最后一天，刹车失灵警报响了，再次让我感到担忧。我预订了一辆车，结果却租到了这辆破烂不堪、不安全的吉普车。我怀疑这是别人的私家车，赫兹租车公司收了我近400美元。诺福克弗吉尼亚机场赫兹租车点的生意不光彩，而且欺骗性十足。我再也不会在这里租车了，除非你不在乎自己的生命！ 更新于2025年8月26日： 我点击了“车主”提供的链接，结果却进入了普通网站。我在页面上找不到专门的客服支持页面，于是放弃了尝试，因为我的时间也很宝贵。通过回复我的帖子来表示支持根本不是客户服务；这种缺乏客户服务的态度恰恰证明了我的经历并非个例，而是这家赫兹租车公司的工作方式。接下来几周我还要回弗吉尼亚州出差，虽然我是赫兹的忠实客户，但我不会再在这家赫兹租车了。下次还是选择安飞士吧。 （原文） While I almost exclusively rent cars from Hertz for work, the car provided at this location was filthy and unsafe. The check engine light was on for the duration of the rental, causing fear that the car wouldn’t start or would stall. The brakes were initially scrapping but stopped. However on the last day of the rental, a brake malfunctioning alert came on, again causing fear. I reserved a car only to be given this raggedy, unsafe jeep. I believe that this was someone’s unkempt personal car that Hertz charged me close to $400 to rent. Shady and deceptive business at the Norfolk Virginia Airport Hertz location. I won’t rent from here again and you shouldn’t either unless you don’t care about your life! Update 8/26/2025: I went to the link provided by the "owner" only to arrive at the general website. I never found a distinct place on the page to get support and aborted the attempt because my time is valuable too. Appearing to provide support via responding to my post is not customer service at all; and the lack thereof simply validates that my experience was not an isolated event but a way of working at this Hertz. I have another business trip back to VA in the coming weeks and while I am a loyal Hertz customer, I will not be renting from this Hertz. Avis, it is next time.

（由 Google 翻译）如果可以给零星，我一定会给。最糟糕的经历。预订了房间，却等了2小时30分钟才叫到车！！！离他们远点。他们根本不知道自己在干什么。我旅行过很多地方，从来没有遇到过这样的事情。他们不给你任何解释，只是告诉你要等，因为……事情就是这样。他们竟然还这样对我，好像我没有权利生气似的。我简直不敢相信自己竟然要忍受如此不尊重的对待。这简直令人无法接受。而且不只是我，每个人都要等1小时30分钟到2小时30分钟。任何人都没有借口。他们这样对待顾客很正常。他们没有错，错的是我们。帮自己一个忙，离他们远点。我再也不会犯同样的错误了。 （原文） If I could give zero star I would. Worst experience ever. Made a reservation. And had to wait 2h30 to get a car !!!! Run away from them. They have no idea what they are doing. I travelled a lot and had never experienced something like that. They dont give you any explanations, they just tell you to wait, because... thats the way it is. And they had the nerve to give me the attitude as if I had no right to be upset. I just can't believe the total lack of respect I had to endure. This is beyond unacceptable. And it was not just me, everyone had to wait between 1h30 and 2h30. No excuses for anybody. Its normal for them to treat their customers like that. They are not wrong, we are. Do yourself a favor, stay away from them. I will never repeat that mistake again.

（由 Google 翻译）如果你正在读这篇文章，那就太晚了。是的，你和我们其他人一样被骗了。30个家庭在特定时间预订的车至少等了一个小时。🕐这家店的网站上应该有个免责声明，虽然便宜，但你得付出时间。有些评论说他们会向你的车收取虚假的清洁费，所以它真的便宜吗？我显然后悔了我的决定。我预订的时间是下午5:30。现在是晚上7:55。难以置信。 （原文） If you're reading this it's too late. Yes, you got bamboozled like the rest of us. 30 families waiting 1 hour minimum for the car they reserved at a SPECIFIC time. 🕐 There should be a disclaimer on this location's website that although it is cheaper, you will pay for it with your time. And some reviews say they will charge your car for bogus cleaning fees, so is it really cheaper after all? I obviously regret my decision. My reservation was at 5:30. It is now 7:55pm. Unbelievable.

（由 Google 翻译）很棒的体验。由于其他门店午餐时间关门，所以最后一刻才预订。提前3小时预订。包括升级流程在内，我总共花了15分钟才拿到车。柜台人员非常友好专业。我的车升级到了丰田皇冠（真是太棒了！）。由于出差，我遇到了一些文书工作上的问题，但赫兹的员工都帮我解决了。 一定会再来的。 （原文） Great experience. Had a last minute booking due to other locations closing at lunch. Book 3 hours before pickup. It took me 15 minutes total to get a car including upgrading process. Personal behind a counter is extremely nice and professional. Got an upgrade to Toyota Crown (Sweet ride!). Had some paperwork issues due to traveling corporate but everything was addressed by Hertz workers. Will definitely be back.

（由 Google 翻译）柜台的客户服务很棒。作为金卡会员，我不用排队，他们只花了几分钟就处理了我的预订，让我顺利出发。没有额外费用，而且车比我预订的还要好。我绝对会推荐赫兹租车，尤其是弗吉尼亚州诺福克机场的赫兹租车。 （原文） Great customer service at the counter. I was able to skip the line being a Gold member and it only took them a few minutes to process my reservation and have me on my way. There were no surprise fees and the car was even nicer than what I reserved. I would definitely recommend Hertz and particularly the Hertz at Norfolk, VA airport.

（由 Google 翻译）游客在这里被剥削了。就我而言，他们强行给我买了保险（PAI 个人意外险），当我回到德国时，他们从我的信用卡上扣除了保险费（180 美元），声称我明知故犯地在那里购买了保险。这是一次非常不愉快的经历。我正在尝试通过我的银行（我的信用卡开在银行）拿回这笔钱。他们还收取了我 60 美元的加油费，尽管我的车是因为钥匙被盗而被拖走的，而且我买了钥匙丢失保险。 编辑：我联系了赫兹美国客服。和客服小姐说了三句话后，她就向我保证，所有款项都会退回到我的账户。太棒了！在德国，我们这里没有这种事。我要把我的评分改成五星。 （原文） Die Touristen werden hier ausgenutzt. In meinem Fall hat man mir an dieser Station eine Versicherung (Personal Accident Insurance PAI) untergeschoben und als ich zurück nach Deutschland kam, hat man den Betrag für die Versicherung (180$) von meiner Kredit Karte abgebucht mit der Behauptung, dass ich die Versicherung vor Ort bewusst abgeschlossen habe. Sehr unangenehme Erfahrung. Ich versuche das Geld über meine Bank, von wo ich meine Kredit Karte habe, zurückzuholen. außerdem hat man mir nachtanken kosten (60$) abgebucht, obwohl das Auto wegen dem gestohlenen Schluessel abgeschlept war und ich Lost Key Versicherung gehabt habe. EDIT: Ich habe Kunden Support von Hertz USA kontaktiert, nach 3 Sätzen mit der Customer Service Damme, hat dei Frau mir zugesichert, dass der ganze Betrag wird zurück auf mein Konto überwiesen wird. Erstaunlich! Bei uns in Duetschland gibt es sowas nicht. Ich korrigiere meine Bewertung auf 5 Sterne.

（由 Google 翻译）租车过程很顺利，但车辆本身却有些问题。四个轮胎都需要充气5磅，挡风玻璃清洗液储液罐是空的，我不得不花6美元买了一桶清洗液来加满，后窗除霜器的电线也断了，导致后窗无法除霜。除了以上问题，这辆车其他方面都很好。 （原文） My experience with the rental process was easy but had issues with the vehicle itself. All 4 tires needed 5lbs of air, windshield washer reservoir was empty and had to spend $6.00 for a jug of washer fluid to fill it and the rear window defroster wire broken, meaning no way to defrost the rear window. Other than the above issues the vehicle was great.

（由 Google 翻译）我决定换一辆低里程 Madza CX-30 来买一些有更多储藏室的东西。在查看并发现其他经销店的新款皮卡车的价格标签远达到 4 万美元以上的范围后，我感到灰心丧气。一时兴起，我在弗吉尼亚州格林布赖尔切萨皮克发现了优先雪佛兰。我立刻对科罗拉多州产生了兴趣。它具有运动型的外形和宽敞的内部空间。销售代表埃迪非常乐于助人而且非常专业。如果我以旧换新 2024 科罗拉多州的月付款在我需要的范围内，他就能给我一个公平的市场价值。我强烈推荐 Priority Chevrolet 给那些正在寻找价格合理的优质车辆的人。去问艾迪。你不会失望的。 （原文） I decided to trade in a low mileage Madza CX-30 to get something with more storage room. After looking and finding that prices for new pickup trucks at other dealerships have price tags well into the $40K plus range I was getting discouraged. On a whim I found Priority Chevrolet in Greenbrier Chesapeake, Virginia. I was immediately interested in the Colorado. It has a sporty profile and a roomy interior. Sales representative, Eddie was extremely helpful and very professional. He was able to get me a fair market value if my trade in and into a brand new 2024 Colorado for monthly payments within a range that I needed to be at. I highly recommend Priority Chevrolet for anyone looking for a quality vehicle at a reasonable price. Ask for Eddie. You won’t be disappointed.

（由 Google 翻译）你总是听说买车是一个漫长的过程。如果你确切地知道自己想要什么，我不同意。我最近租了一辆全黑、满载的 2025 Blazer EV RS，我喜欢它！ 我的销售人员詹姆斯·麦克菲尔森（James McPhearson）使这成为最简单的体验和过程。他非常直率，很容易合作。从告诉他我感兴趣的东西，到查看可用的东西，我立即就能做出选择并留下很多东西！他很彻底并回答了我所有的问题。 非常感谢阿内尔·约翰逊和布兰登·施奈德的自我介绍，让我感到宾至如归。很棒的客户服务！ 强烈推荐10/10！特别是在租赁方面，我知道我选择了一个优秀的团队来再次购买！ （原文） You always hear that buying a car is a long process. I disagree if you know exactly what you want. I recently leased an all black, fully loaded 2025 Blazer EV RS & I love it! James McPhearson, my salesperson, made this the easiest experience & process. He was very straight forward and easy to work with. From telling him what I was interested in, to viewing what was available, immediately I was able to make my selection and leave off the lot! He was thorough & answered all of my questions. Big shoutout to Arnell Johnson and Brandon Schneider for introducing themselves & making me feel welcome. Great customer service! Highly recommend 10/10! Especially with leasing, I know that I have chosen a great team to revisit for another purchase!

（由 Google 翻译）我最近自己买了第一辆车，与James McPhearson先生的合作体验真是太棒了。从始至终，他都非常专业、耐心、友善。他花时间详细解释所有细节，确保我理解流程的每个步骤，这真的让我对自己的决定充满信心。 James沟通顺畅，总是耐心解答我的疑问。我还得到了一笔很棒的交易，这让这次体验更加完美！像他这样兼具诚实、专业和对客户真挚关怀的人实属难得。 如果您正在考虑买车，并且想要一位真正值得信赖的人，我强烈推荐与James McPhearson合作。他让原本紧张的购车过程变得轻松愉快。再次感谢您！ （原文） I recently purchased my first car on my own, and I couldn’t have asked for a better experience than the one I had with Mr. James McPhearson. From start to finish, he was incredibly professional, patient, and kind. He took the time to explain everything thoroughly and made sure I understood each step of the process, which really helped me feel confident in my decision. James was easy to communicate with and always made himself available to answer my questions. I also got a fantastic deal, which made the experience even better! It’s rare to find someone who combines honesty, professionalism, and genuine care for their clients the way he does. If you’re looking to buy a car and want someone you can truly trust, I highly recommend working with James McPhearson. He made what could have been a stressful process smooth and enjoyable. Thank you again!

（由 Google 翻译）我们一到经销店，John W 就热情地迎接了我们。他态度和蔼，非常乐于助人。他向我们保证，一旦我们选好了车，就不会再给我们施加压力，也不会抬价。他带我们到他的办公桌前，立即在电脑上搜索我们心仪的车。他在另一个地方找到了一辆车，并说第二天早上会联系他们。与此同时，他在停车场找到了一辆完美的车，并发给我们照片。在我们成交的过程中，没有出现任何加价销售的情况。从始至终，整个过程都非常棒！以后我们以后需要用车时还会再来，而且我们一定会推荐给家人和朋友。 （原文） As soon as we arrived at the dealership, we were greeted by John W. He was pleasant and very helpful. He reassured us that we were not going to be pressured nor have the price inflated once we chose our car. He took us to his desk and immediately started looking for the car we wanted on the computer. He found a car at a different location and said he would contact them the next morning. In the meantime he found the perfect car on the lot and sent us pictures. During our closing there were no up sales. From start to finish the process was amazing! We will be back when we are in need of a car, and we most definitely will refer our family and friends.

（由 Google 翻译）与Eddie合作非常愉快。我们花了3.5个小时就完成了试驾和购买。他非常亲切，满足了我们的所有需求。Eddie和他的团队，10星好评！ （原文） Eddie was amazing to work with. We were in and out, test drove and purchase within 3.5 hours. He was personable and met our every need. 10 stars for Eddie and his team!

（由 Google 翻译）这是我第一次在 Priority Chevrolet 购车，我必须说，我绝对会向所有想买车的人推荐他们。他们的客服服务堪称完美。他们满足了我的所有需求，认真倾听我的需求，最终帮我实现了愿望。我的销售员 Eddie 的服务非常出色。他最终帮我完成了交易，我知道我购买全新 2025 款雪佛兰 Trax ACTIV 的决定非常正确。别忘了联系 Eddie！ （原文） This was my first time making a purchase with Priority Chevrolet, and I must say, I would definitely recommend them to anyone looking for a car. The customer service was a 10/10. They took care of all my needs and listened to what I was in the market for and made it happen.My sales guy Eddie was top notch. He came through for me in the end and I know I made the right decision with my purchase of my brand new 2025 Chevy Trax ACTIV. Don’t forget to ask for Eddie!!

（由 Google 翻译）谨慎选择融资方案。我甚至在看车之前就已经安排好了融资方案，并告知了相关人员。选定一家后，我支付了首付，并完成了几十页的电子签名流程。后来我才发现，他们并没有选择我的融资公司，而是选择了一家与这家经销店有合作关系的融资公司。此外，他们还多次联系其他贷款机构进行信用审查，这严重损害了我的信用。 我对我的车很满意，但我再也不会去 Priority 经销店了，除非你比我更有购车经验，否则我建议你不要去他们那里。这只是我第二次在经销店买车，而我第一次在另一家经销店买车的经历比这次好得多。 （原文） Beware of financing. I already had financing arranged and made this known before even looking at vehicles. When I chose one, I paid my down payment and went through the process of electronically signing dozens of pages. It was only later that I discovered they didn’t use my finance company. They used one that the dealership is affiliated with. In addition, they ran multiple credit checks with other lenders, which negatively impacted my credit drastically. I’m pleased with my vehicle, but I won’t go to a Priority dealership ever again and I don’t recommend going to them unless you’re much more experienced with vehicle purchases than I am. This was only my second time buying from a dealership, and my first purchase at a different on was a much better experience than this one was.

（由 Google 翻译）我们的销售员Nick非常棒。他知识渊博，并且乐于了解我们的需求并找到合适的产品，这真是太棒了，非常感谢。他让买车变得超级简单。财务人员Rachel也很棒！她了解我们的时间和金钱的价值，并向我们推荐了我们卡车需要和想要的价格合理的产品。以后一定会再次向他们购买！ （原文） Nick our sales person was great. His product knowledge and willingness to understand what we wanted and find it for was was awesome and much appreciated. He made buying a vehicle super easy. The finance person Rachel was also great! She understood the value of our time and money and presented us with fair priced products we need and wanted for our truck. Will definitely be buying with these two again in the future!!

（由 Google 翻译）理查德非常出色，不断的沟通，让我很轻松地等待卡车到达！ Pam 让融资变得极其简单且利率极高！肖恩知识渊博，帮助我了解卡车中所有新技术的使用方法，我毫无疑问地离开了！我向任何正在寻找新车的人强烈推荐 Cavalier Ford Greenbrier！ （原文） Richard was outstanding, constant communication, made my wait for my truck to arrive very easy! Pam made financing extremely easy and with a great rate! Shawn who was highly knowledgeable, help show me the ropes with all the new tech in my truck, and I left with no questions! I highly recommend Cavalier Ford Greenbrier to anyone looking for a new vehicle!

（由 Google 翻译）在格林布赖尔的Cavalier Ford享受了绝佳体验！ 我最近在格林布赖尔的Cavalier Ford购买了一辆新的Bronco，并用我的旧车进行了折价。整个体验从始至终都非常出色。 他们的团队友好而专业，整个过程非常顺利。他们解答了我所有的问题，提供了清晰的方案，并且从未让我感到压力。我非常感谢他们的诚实和耐心。William Peterson是我的销售顾问，他从始至终都照顾着我！他的客户服务，10/10，强烈推荐！！ 他们甚至为我的旧车匹配了一个非常有竞争力的报价。我的新车呢？我非常喜欢！它完全符合我的期望，甚至超出了我的预期。 如果您正在考虑购买新车或以旧换新，我强烈推荐格林布赖尔的Cavalier Ford。他们的客户服务一流，他们真心实意地关心您，确保您满意而归。 感谢您提供如此美好的体验！ （原文） Excellent Experience at Cavalier Ford in Greenbrier! I recently purchased a new bronco and traded in my old vehicle at Cavalier Ford in Greenbrier, and the entire experience was outstanding from beginning to end. The team was friendly, professional, and made the process incredibly smooth. They answered all my questions, gave me clear options, and never made me feel pressured. I truly appreciated their honesty and patience. William Peterson was my sales consultant and he took care of me from beginning to end! His customer service is 10/10 recommend!! They even matched a very competitive offer for my old vehicle. And my new car? I absolutely love it! It’s everything I wanted and more. If you’re thinking about buying a new vehicle or trading in your current one, I highly recommend Cavalier Ford in Greenbrier. Their customer service is top-notch, and they genuinely care about making sure you leave happy. Thank you for such a great experience!

（由 Google 翻译）我对在 Greenbrier Cavalier Ford 的体验赞不绝口。我一开始就对卡车的具体需求非常明确，而他们不仅满足了我的期望，还超出了我的预期。 经理 Daniel 非常棒。他真心实意地关心我，确保我满意，并全程全力支持他的销售团队。他总是耐心解答我的疑问，确保一切顺利进行。 我的销售员 Justin 也非常棒。他直率、诚实，从不给我压力。他真的花时间帮我找到最划算的价格，让整个过程轻松无压力。 他们完全按照我的要求定制了我的卡车，甚至包括最后一个功能。我觉得他们真的倾听了我的需求，而不是只想着把现成的东西卖给我。如果您正在寻找一家真正以客户为本的经销商，我强烈推荐 Greenbrier Cavalier Ford。再次感谢 Daniel、Justin 和整个团队！ 现在我和我的妻子有一辆很棒的 F150，可以带着我们的新生儿四处驾驶。 （原文） I can’t say enough good things about my experience at Greenbrier Cavalier Ford. I went in with a pretty specific idea of what I wanted in a truck, and they didn’t just meet my expectations — they exceeded them. Daniel, the manager, was fantastic. You could tell he genuinely cared about making sure I was happy, and he fully supported his sales team every step of the way. He was always around to answer my questions and made sure everything was moving along smoothly. My salesman, Justin, was great too. He was straightforward, honest, and never made me feel pressured. He really took the time to help me find the best deal possible, and he made the whole process easy and stress-free. They customized my truck exactly how I wanted it, down to the last feature. I felt like they actually listened to what I needed instead of just trying to sell me something off the lot. I highly recommend Greenbrier Cavalier Ford if you’re looking for a dealership that actually puts the customer first. Thanks again to Daniel, Justin, and the whole team! Now me and my wife have a great F150 to ride around in with our newborn.

（由 Google 翻译）我去了格林布赖尔的骑士福特经销店，因为我的老板派珀·波特对她在那里买的福特车赞不绝口。但我当时非常忐忑，只是想试驾一下，因为我觉得自己很感兴趣。从我们和销售代表交谈的那一刻起，这便是一次积极的体验，我的心情平静了一些。他们的客户也给出了积极的反馈，但他们也能看出我的忐忑，而他们积极的评价让我更加平静。我们在福特的第一位二手车销售代表戴夫，为了确保我们拥有一次“积极的体验”，带我们见面，并把我们介绍给了我们的新车销售代表戴夫。他让我的购车经历成为了一次美妙而幸福的体验。他经验丰富、才华横溢、善解人意、耐心十足，并且对福特产品以及我作为客户有着深入的了解。他将这些都做到了极致，毫不费力。在等待购车的过程中，他与我们分享了他的个人生活，这让我更加平静，最终我选择了那辆我心仪的车，并且对它有了充分的了解！！我非常庆幸自己买了它。这是我第九次购车以来最棒的体验。他们给我签了合同，价格非常划算，我一口答应，没有讨价还价。他们处理了我的信用申请，并在财务部门毫无压力地完成了交易。现在我很平静，对整个过程非常满意！真是一群专业人士！衷心感谢你们！ （原文） I went to the Cavalier Ford dealership in Greenbrier as I heard my boss Piper Potter speak highly of her Ford purchases there but was VERY apprehensive and just wanted to test drive a car, thought I was interested in. From the moment we spoke to a representative it was a positive experience and I calmed down some. Even their customers provided positive feedback but could see my apprehension but their positive words calmed me a little more. Dave our first representative at Ford who sold used cars wanted to assure we had a ‘positive experience’, took us to meet and introduced us to Dave our new car representative and he made my car buying experience a wonderful blessed event. He had experience, talent, understanding, patience, and the best knowledge of knowing Fords products and me, as a customer. He did not struggle at all with that combination. He shared intimately about his personal life as we waited for the process of purchasing a car happened, which calmed me down even more and in the end I walked away with the car I thought I liked fully educated about this vehicle!! I absolutely am so glad I bought it, too. It was my best car buying experience in my 9th car purchase. They handed me the deal on paper with a very good price on my trade-in, once I agreed to it with no haggling what-so-ever, they processed my credit application, and closed the deal in their finance department with no pressure at all. Now I’m calm and very content with the whole experience! What a bunch of professionals! Thank you from the bottom of my heart!!

（由 Google 翻译）我在Cavalier买了我的2025款福特Maverick。我可以告诉你，72岁的Kim待我非常友善和耐心。她把一切都解释得我听得懂，尤其是卡车里所有的电脑配件。她真是个宝贝。如果有人想买福特车，一定要找Kim。 （原文） I bought my 2025 Ford Maverick from Cavalier. I can tell you at 72 years old, Kim treated me with kindness and much patience. She explained everything so I could understand, especially all the computer gadgets in the truck. She's a gem. If anyone is looking to buy a Ford, ask for Kim.

（由 Google 翻译）我们在Cavalier Ford的体验非常棒。我们知道自己想要什么，Rich Sinclair确保我们如愿以偿。这是我们20多年来的第一辆新车，从始至终，我们的体验都非常棒。财务部的Rich Hamilton非常出色，确保了我们的体验非常愉快！我们太喜欢我们的新车了！ （原文） Are experience with Cavalier Ford was great. We knew what we wanted and Rich Sinclair made sure that is what we got. This is our first New Car in over 20 years and our experience was excellent from start to finish. Rich Hamilton in the finance department was great and made sure our experience was a great one!! We love our new car!!

（由 Google 翻译）我的体验简直太棒了。我最初是和Peter发短信，想买一辆2025款的Grand Highlander。他和Dante一起帮我找到了一辆符合我要求的SUV。Peter在与我沟通时解答了我所有的问题。Dante让购车过程变得轻松无比。我强烈推荐大家去Checkered Flag Toyota VB看看。来这里之前我已经货比三家了，可以说这是我最棒的体验。感谢你们所做的一切。 （原文） My experience was more than delightful. I originally started texting with Peter, looking for a 2025 Grand Highlander. Him and Dante worked together to get me the SUV with the features I was looking for. Peter answered all the questions I had, when I spoke with him. Dante was able to make the buying process painless. I definitely recommend anyone to visit Checkered Flag Toyota VB. I’ve shopped around before coming here and I can say this was my best experience. Thank you guys for everything.

（由 Google 翻译）我开始在停车场上看卡车，一个叫彼得的很酷的家伙走了过来，我们开始聊起我在找什么车，我告诉了他，他直接带我去了。试驾了卡车，非常喜欢。开始办理手续（我以为会很麻烦）但事实并非如此！彼得让整个过程无缝衔接，快捷。我大约用了 3 个小时就办完了。这家经销店不讨价还价，这让整个体验好多了。如果你想买丰田车，我强烈推荐格子旗丰田。不过还是要给彼得点赞，他超级酷，我没觉得他在向我推销什么。 （原文） I started looking at trucks on the lot, really cool guy named Peter walks up and we start chit chatting about what I'm looking for, I told him and he took me right to them. Test drove the truck and loved it. Started paperwork (which I assumed was going to be a pain) but it wasn't! Peter made the whole process seamless and quick. I was in and out in about 3 hours. This is a no haggle dealership and that made the whole experience so much better. If you're looking for a Toyota, I HIGHLY recommend checkered flag Toyota. Props to Peter though, super cool dude and I didn't feel like he was trying to upsell me or anything.

（由 Google 翻译）在 Checkered Flag Toyota 购买我的第一辆卡车是一次非常棒的体验。之前与其他 Checkered Flag 经销商的合作非常愉快，我早已了解他们专业、热情的服务，以及最重要的——没有购买压力。 我来 Checkered Flag 之前就明确知道自己想要什么，而且时间安排也很紧凑，但 Checkered Flag 团队竭尽全力满足了我的需求。我直接与 Rae 和 Alex 合作，我强烈推荐他们。他们真心为我着想，从不强迫我做任何我不想做的事情。 最让我印象深刻的是，他们非常体谅我有限的时间。他们准确地记得我需要什么时候离开，并定期更新车辆的准备情况，确保一切顺利进行。 感谢 Rae、Alex 以及 Checkered Flag Toyota 团队，整个过程顺利、高效、愉快。我很高兴成为丰田大家庭的一员！ （原文） Purchasing my first truck from Checkered Flag Toyota was an outstanding experience. Having had great interactions with other Checkered Flag dealerships in the past, I already knew to expect professionalism, hospitality, and—most importantly—no pressure to buy. I came in knowing exactly what I wanted and was on a tight schedule, but the Checkered Flag team went above and beyond to accommodate me. I worked directly with Rae and Alex, and I can’t recommend them enough. They truly had my best interests in mind and never tried to push me toward anything I didn’t want. What impressed me most was how considerate they were of my limited time. They remembered exactly when I needed to leave and regularly checked in with updates on the vehicle’s readiness, ensuring everything stayed on track. Thanks to Rae, Alex, and the entire Checkered Flag Toyota team, the process was smooth, efficient, and enjoyable. I’m excited to be part of the Toyota family!

（由 Google 翻译）我在弗吉尼亚州住了五年，在当地所有经销商那里都买了六辆丰田新车。这家 Checkered Flag 经销商给了我迄今为止最棒的丰田购车体验。Elshan 以超值的价格帮我买到了全新的 Tacoma Trailhunter。我的以旧换新情况比较特殊，这家经销商非常理解我，帮我顺利完成了交易。我会继续在这里买丰田车！ （原文） I’ve been in VA for 5 years and have bought 6 new Toyotas through every dealer in the area. This Checkered Flag gave me the best experience I’ve had in buying my new Toyota. Elshan got me right with my new Tacoma Trailhunter for an amazing price. I had a unique situation with my trade-in and this dealership was understanding and helped me out to get my deal done. I’ll keep getting my Toyotas from here!

（由 Google 翻译）我们刚买了一辆2025款丰田Tacoma。Dante Bryant的服务非常出色，确保我们买到了心仪的车。他对我们看的每辆车都了如指掌。感谢Dante和Checked Flag团队，让我们体验了如此美好的体验！ （原文） We just purchased a new 2025 Toyota Tacoma. Dante Bryant did an excellent job to make sure we got what we wanted. He knew all details for each vehicle we looked at. Thank you Dante and checkered flag team for the great experience!

（由 Google 翻译）在购买陆地巡洋舰（Land Cruiser）时，我和艾米（Amy）合作的体验非常棒！从一开始，她就非常友好、专业、耐心，而且知识渊博。她会及时更新我感兴趣的车辆的到货时间。她让整个购车过程轻松愉快，毫无压力。我强烈推荐艾米给所有购车人士，她会为您提供专业的服务！ （原文） I had an amazing experience working with Amy when purchasing my Land Cruiser! From the very beginning, she was friendly, professional, patient, and extremely knowledgeable. She kept me updated on the arrival times of the vehicles I was interested in. She made the entire process enjoyable and stress-free. I highly recommend Amy to anyone buying a vehicle, you'll be in excellent hands!

（由 Google 翻译）这是我们第一次在 Checkered Flag 买车，说实话，我印象非常深刻。他们帮我们找到了心仪的车，而且从不推销任何东西，价格也控制在了我们的预算之内。他们的服务非常棒。根据预算，他们会提供不同的保养和保修方案。他们的客服非常到位。两位先生，一位叫 Adam，另一位叫 Gabriel，都帮助了我。以后我再买车，一定还会在 Checkered Flag 买。 （原文） This was the first time we purchase a vehicle at checkered flag and let me tell you I am impressed. They helped us find what we were looking for and they never tried to upsell us on anything, they stayed within the budget we had. Their service is great. Depending on your budget they have different options for maintenance care and warranties. The customer service there was on point. I was helped by two gentleman one name Adam and the other Gabriel. Any future car purchase I will definitely buy it again at checkered flag.

（由 Google 翻译）我写这篇文章是为了谈论我 2023 年 8 月购买的 2015 款日产 Murano。我的天窗仍然漏水，我实在不知道该怎么办了。由于天窗漏水，我第三次把它送去维修。下大雨时，水会从驾驶座流下来，地毯会湿透，干了之后还会发出难闻的气味。我买这辆卡车只是因为有人承诺在我买下它之前会解决这个问题。我觉得自己被利用了。我需要这辆车来工作，也是为了照顾我行动不便的母亲。我最近没时间上班。当我第一次在网上看到这辆卡车并表现出兴趣时，你们的销售员 Dee 帮助了我。直到我到了那里，她才告诉我天窗需要昂贵的维修，而你们不想修。我一到那里，她就告诉我买一辆带有延保的卡车，然后找延保公司来修理。我被销售人员试图诱骗进行欺诈的行为所深深震撼。回到家后，我在网上写了一篇关于我的经历的评论，然后就开始接到紧急电话、短信和电子邮件，让我去和人谈谈。我接到了当时的经理 Jose 的电话，他非常同情我，并为我的欺骗行为道了歉。Jose 随后告诉我，如果我对这辆卡车感兴趣，他会派人修理天窗，然后我必须撤下评论。我同意了，你们应该会修好它。起初零件有点延误，但修理已经完成了。2023 年 9 月 25 日，我发短信联系 Jose，告诉他一场大雨过后天窗漏水，我的地板也湿了。他建议我把车开过来修理。他免费为我提供了一辆借用车来进行维修。再一次，车应该修好了，所以我就去取车了。 2024年1月6日，我发现车又漏水了，于是给Jose发了短信，他告诉我他已经不在那里工作了，于是我又把车开去维修。他们又检查了天窗，并告诉我会再修一次。第三次维修完成后，我才去取车。这段时间，我注意到下雨天漏水的地方又没有修好。我之所以能发现漏水，是因为驾驶座的布料会被弄湿。有时这种情况会发生，但地毯不会跟着一起湿。现在我已经受够了被骗。上周周四下了很大的雨，我记得我下午3点左右出门，看到雨水真的涌进了车里，地毯也湿透了。我有录像，你可以看到雨滴滴下来。第二天我打电话给Megan，告诉她这个问题，并给她发了邮件。她让我第二天把车开回去检查。我告诉她我周一会把车开过来，因为我不想整个周末都没车。周一和周二我都要早点上班，所以昨天就把车送来了。现在我试了好几次，天窗都修不好了，我觉得你们也知道这一点。现在我只能为一辆漏水的车付钱，而且水干了之后还会发出难闻的气味。关于这个问题，我每次和她沟通都保持着诚实和礼貌的态度，我绝对不应该在两年后还要经历这样的事情。我一点也不富裕，也买不起另一辆车。我耽误了工作时间，甚至没法去我妈妈家照顾她，她还被截掉了一条腿。这太不对了。如果不是你们的经理向我保证问题已经解决了，我可以上路了，我绝对不会买那辆卡车。现在大多数人可能都已经对你失去兴趣了，但在整个过程中，我始终保持着礼貌，在每一次沟通中都给予我宽容。但这些与服务部门的遭遇让我对你们能否修好一直漏水的天窗失去了信心。我今天甚至没法去上班。安吉拉·弗里曼说我可以选择写信给日产消费者事务部。 （原文） I am writing regarding my 2015 Nissan Murano that i purchased in August 2023. I am still having issues with a leaky moonroof and I just dont know what to do anymore. I brought it in for service once again for the 3rd time for a leaky roof. Water pours from driver side when it rains heavy and the carpet gets soaking wet then smells bad once it dries. I only purchased this truck because i was promised that the issue was corrected before I took ownership. I feel like I was taken advantage of. I need this vehicle for work and to also take care of my disabled mother. I am missing time from work. When i first showed interest in the truck after seeing it online, I was assisted by your saleswoman Dee. She didn't tell me until I got there that the sunroof required an expensive repair and that you guys didn't want to fix it. Once i arrived, she told me to buy the truck with an extended warranty and then get the extended warranty company to fix it. I was disgusted that a salesperson tried to get me to commit fraud. Once i got home i wrote a review online regarding my experience and began receiving urgent calls, texts and emails to come in to speak with someone. I received a call from the then manager Jose who was very sympathetic an apologized for the deception. Jose then advised me that if I was interested in the truck, that he would have the moonroof repaired and that I had to take the review down. I agreed and you guys were supposed to repair it. Initially there was a part delay, but the repairs were completed. On September 25, 2023, I contacted Jose by text to advise him that after a heavy rain the moonroof was leaking and my floor was wet. He advised me to bring the vehicle in for repair. I was given a loaner vehicle on the house for this repair. Once again, it was supposed to be fixed so I picked my truck up. On January 6, 2024 I noticed the vehicle leaking again so I texted Jose who then advised me that he no longer worked there so i brought the truck in once again for service. The moonroof was looked at again and told to me that it would be fixed once again. I picked up my truck after the repairs were completed for the 3rd time. Throughout this time, I have noticed during rain that the leak wasn't fixed once again. I can only tell because the fabric on the driver's side gets wet spots. Sometimes this happens but the carpet isn't wet along with it. By now i am over being lied to. Well last week with the very heavy rains on Thursday I think, I come outside at like 3pm to see the rain actually pouring into the car and the carpet is soaking wet on the floor. I have video footage and you can actually see it dripping out. I called Megan the next day to inform her of issue and sent her the email. She told me to return the vehicle the next day to be looked at. I advised her that I would bring it Monday because I didn't want to be without a car for the entire weekend. I had to work early Monday and Tuesday morning so i dropped it off yesterday. At this point after several tries to repair it, I don't think the moonroof can be repaired and I feel like you guys knew that. Now I am stuck paying for a leaking vehicle that smells horribly once the water dries. I have been nothing but honest and courteous every interaction I have had regarding this issue and there is no way I should still be going through this 2 years later. I am not wealthy by any means and can not afford another vehicle. I am missing time from work and can't even make it to my mother's house to help with her and she got one of her legs amputated. This is not right. I never would have purchased that truck if i wasn't assured by your manager that the issue was fixed and that I should be good to go. Most people would have lost it on you by now, but through it all, I always remain courteous and give grace on every interaction. But these experiences with the service department leaves little faith that you guys can actually repair the forever leaking moonroof. I can't even go to work today. Angela Freeman said I could write Nissan consumer affairs as an option.

（由 Google 翻译）首先，我总共从Banister购买了5辆车，并且有几个朋友的家人，总共4辆，在我的推荐下从Banister购买。 我一直对他们很满意，但我最近的销售经历很糟糕。 我完全被骗了，没有任何折扣或 KBB 价值得到兑现。 我陷入了困境，需要一辆车，所以我签了一份很好的协议，但在我有资格获得的额外折扣上被骗了，即使我向他们展示了折扣。 1. 1000美元买家首付援助未兑现 2. 我被收取了 899 美元的栏杆终身保修费用，这应该是免费的客户 3. 我出示了一封电子邮件和短信，其中显示超过 KBB 2500 美元用于交易，但他们没有兑现！ 这一切都没有得到尊重，没有。 我没有提出异议，因为我以为我得到了一笔好交易，但实际上我被告知了虚假信息。 现在知道是假的，联系了他们，至今没有回复！ 我对班尼斯特非常失望。 这是我第五次从巴尼斯特购买，第四次从切萨皮克购买，这一次从诺福克购买。 （原文） First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in all, buy from Banister on my recommendation. I’ve always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn’t honor it! None of this was honored, none. I didn’t raise a stink because I thought I was getting a good deal yet I was actually told false information. Now o know it was false and contacted them, to date no reply! I am highly disappointed in Banister. This is my fifth purchase from Banister, 4 from Chesapeake and this one from Norfolk.

（由 Google 翻译）去年购买了我的 2024 Altima October。 从十一月份开始就遇到了座位问题。 服务人员告诉我，这是坐在上面的结果。 必须联系日产。 他们建议更换座位。 上周刚换了座位。 与此同时，几周以来，这个问题一直出现在我的仪表板上。 服务经理代码告诉我们电池电量低等问题，他的解决方案是下次从汉普顿开车到诺福克时，这样他们就可以在灯亮的时候对其进行评估。 我要指出的是，我根本不信任那里的服务部门。 一月份把车送去进行轮胎换位和换油，却发现从未进行过轮胎换位。 服务经理今天告诉我，技术人员建议他认为汽车不需要轮换。 现在，我的轮换次数不再是 5,000 英里，而是 12000 英里，需要支付本应免费的轮胎轮换费用。显示屏一直冻结、关闭、自行执行不同的功能。 建议服务经理我可以留下我的车，让他们评估一下是否可以给我借车。 被告知日产不会授权这样做。 对这家经销店以及它如何对待在车辆上花费辛苦赚来的钱的客户感到非常失望。 （原文） Purchased my 2024 Altima October last year. Had issues with seat beginning in November. Was told by service it comes from sitting on it. Had to contact Nissan. They advised seat would be replaced. Just got seat replaced last week. In meantime this keeps popping up on my dash for several weeks now. Told by service mgr code said low battery, etc., his solution is next time it comes on drive from Hampton to Norfolk so they can evaluate it while light is on. I’m to point I don’t trust service dept there at all. Took car in for tire rotation and oil change in January only to find out tire rotation was never done. Service mgr informed me today that technician advised he didn’t think car needed the rotation. Now instead of 5,000 mile rotation I’m at 12000 and need to go pay for what was supposed to be a free tire rotation. Display has been freezing, going off, going through different functions on its own. Advised service mgr that I could leave my car and have them evaluate it if they could give me a loaner. Was told Nissan wouldn’t authorize that. Very disappointed in this dealership and how it treats its customers that spend hard earned money on their vehicles.

（由 Google 翻译）Jah 太棒了！感觉不像是销售人员和顾客的互动，更像是一位朋友，帮我挑选了一辆满足我所有需求的车。他确保所有问题都得到解答，即使他不知道答案，也会询问其他人以确保答案准确。他找到了符合我预算的车，并且允许我和对方单独交谈。去找他，体验绝对精彩！ （原文） Jah was amazing! Instead of it feeling like a sales person and customer interaction, it was like a friend helping me pick out a car with everything I wanted in a car. He made sure that no questions were left unanswered, and even if he did not know the answer he would ask others to ensure an accurate answer. He found something within my budget and allowed for me and the person I was talk alone. Go to him for an amazingly fun experience!

（由 Google 翻译）我和Zachary、Angie女士以及Dominique的合作体验非常棒。Banister Nissan的团队非常棒，总是在我需要的时候伸出援手。我用2019款日产Sentra换了一辆2025款日产Rouge，它完全符合我的期望，甚至超出了我的预期！ （原文） I had an awesome experience with Zachary, Ms. Angie and Dominique. The team here at Banister Nissan is great and always help me out when needed. I traded in my 2019 Nissan Sentra for a 2025 Nissan Rouge and it is everything I wanted and more!

（由 Google 翻译）我曾经去过很多经销店，我必须说，从我下车的那一刻起，我就立刻印象深刻，因为对我来说，我不喜欢在停车场上行走时被轰炸，也不喜欢只是浏览我可能感兴趣的车辆。所以我和儿子走进去，然后问我们是否来这里见人或是否需要推销员。我们需要见推销员，因此被告知稍等一下......那时我们遇到了德里克·斯塔利先生！在那一刻，我放心了，这个人将让我的SUV直接符合我的喜好，并关注我选择的SUV的细节。三十多年来，第一次有销售人员说我要先试驾，那是因为我想向你们展示所有的结果和结果，我不需要弄清楚我的灯在哪里，什么不在。我非常感激！我第一次去的时候没有到达，但他一直在努力，直到得到我的批准，然后打电话给我，让我带着优秀的车辆来购买，我非常高兴！德里克从来没有一次失败地尝试让我今天获得批准和骑行！再次感谢德里克！我一生的推销员！！！ （原文） I have been to many dealerships in my time and I must say that from the moment I stepped out of my car I was impressed immediately as for me I don’t like to be bombarded as you walk on the lot and to just over look the vehicles that I may be interested in. So my son and I walk in and then asked if we’re here to see someone or if needed to has a salesman. We needed to see a salesman therefore was told to wait a second…at that time we met Mr. Derek Staley! At that moment felt rest assured this man was going to get my suv straight to my liking with attention to detail on my suv of choice. First time ever in 30 some years a sales man said I’m going to test drive first and that’s because I want to show you all the ends and outs to do I didn’t have to figure out where my lights are and what not. I greatly appreciated that! I didn’t get my arrival the first time I went but he kept trying until he got my approval and then called me to come in with the outstanding vehicle to purchase that I could not be more pleased!!! Derek never once failed to try to get me approved and riding today!!! Thanks again Derek! My salesman for life!!!

（由 Google 翻译）天哪，上帝真是太好了，就在7月15日这天，我买了一辆全新的2025款，真是难以置信……Banister Nissan 的 Zachary Perkins 真是太棒了，他知道自己该做什么。他很友善，很有耐心，而且知识渊博。下次买日产车的时候，一定要找 Zach，他绝对不会让您失望。Zachary，非常感谢你！ （原文） OMG God is so good on this very day July 15th I purchased a brand new 2025 a 2025 it's unbelievable that I can say that....Zachary Perkins from Banister Nissan was the bomb he knew exactly what he was doing. He was kind, very patient, and very knowledgeable. Go see Zach for your next Nissan he will not disappoint. Zachary THANK YOU SO MUCH

（由 Google 翻译）我在现代汽车公司与Dwayne合作的经历非常棒！周日我去的时候，正好赶上他们关门大吉，尽管时间紧迫，Dwayne还是熬夜帮我。他让我试驾了一辆索纳塔，甚至当晚就开始了购车流程。第二天早上我一回到公司，Dwayne就已经把车况和所有文件都准备好了。整个过程顺利高效，他确保所有手续都快速专业地完成了。我对这次购车体验非常满意，Dwayne真是个好人！如果你正在考虑买车，强烈推荐与他合作。 （原文） I had an outstanding experience working with Dwayne at Hyundai! I walked in on a Sunday right when they were closing, and despite the time, Dwayne stayed late to help me out. He allowed me to test drive a Sonata and even began the buying process that evening. When I came back first thing the next morning, Dwayne had the car detailed and had all the paperwork ready to go. The entire process was smooth and efficient, and he made sure everything was taken care of quickly and professionally. I couldn't be happier with my purchase, and Dwayne is truly the best! Highly recommend working with him if you're in the market for a car.

（由 Google 翻译）购买我的新款2026款现代科纳（Hyundai Kona）的过程非常顺利。我告诉经销商Marcie我想要的一切，包括颜色，几周内就发货了。那里的每个人都非常友善，沟通也很顺畅！我百分之百推荐这家经销店给所有想买车的人，也强烈推荐Marcie做你的销售助理！ （原文） Buying my new 2026 Hyundai Kona was such a smooth process. I told Marcie, my dealer, everything I wanted including the color and it got shipped in within a couple weeks. Everyone there is super kind and great with communication! I’d 100% recommend this dealership to anyone looking to buy a car and I’d highly recommend Marcie as your sales associate!

（由 Google 翻译）我和销售小姐Stephanie Cox相处得非常愉快，从始至终，直到最后，还有负责财务和保修的Phil！我从2011年就开始来这里了，每次体验都很棒。我爱我的车！每个人都很友善、关心我，并且乐于助人。他们让你感觉很舒服！谢谢！ （原文） I had the best experience with Stephanie Cox my sales lady right down the line til the end with Phil in finance and warranty! I have been coming here since 2011 and I always have had great experiences. I love my car!! Everyone is nice and caring and want to help. They make you feel comfortable! Thank you

（由 Google 翻译）我甚至记不清在Tidewater地区买过多少辆车，也和多少家经销商打过交道，但Priority Hyundai绝对是我见过最好的。销售员Parker非常出色，销售经理James也非常乐于助人，而且很容易相处。我下次买车一定会再来！ （原文） I can’t even think about how many cars I purchased in the Tidewater area and how many dealerships I’ve dealt with and priority Hyundai was by far the best ever. The salesman Parker was phenomenal and The sales manager, James was super helpful and easy to work with. I will definitely be going back for my next vehicle!

（由 Google 翻译）我把我的现代汽车送到维修部门去修，他们总是在维修区等很久，但我需要一辆备用车，所以我上楼去了展厅，和迈克尔·哈比卜合作，他服务得非常好。他找到了我想要的低里程福特Escape，这是我过去几个月一直在寻找的。他们帮我支付了月供，实际上就是所有费用。这是一次很棒的体验，我对我买的车非常满意，再次感谢迈克尔，他太棒了。 （原文） I had my Hyundai in service department to get work done and they always take forever in the service area but I needed a secondary car so I went upstairs to the showroom and I worked with Michael Habib and he was excellent. He found what I wanted low mileage a ford Escape what I’ve been looking for for the past few months They Worked with me with my monthly payments actually everything it was a great experience and I’m very happy with the vehicle I bought and thank you again Michael for being so great

（由 Google 翻译）我把车开到这家经销店处理一个问题，并预约了时间。预约当天，他们把我的车收走了，却因为信息不足而无能为力。之前我打了大概三次电话，和电话里的那位女士讨论一些事情。那段时间，他们本可以询问我的地址，但我没有，因此我错过了预约。之后，我不得不等了大约一周才有人来检查我的车。虽然我早上8点就接到了询问地址的电话，但其他三次电话我都可能被问到。 我还被告知很多次，直到他们决定检查，我才预约。即便如此，我还是得等更久，这还是得我自己承担。 现在已经过去两周了，我收到的最新消息（两天前）是技术人员“找不到问题”。与此同时，我的车仍然停在那里，没有得到任何解决，也没有得到任何清晰的沟通。 总的来说，我在这里的体验非常令人失望，因为等了一段时间才有人来检查我的车，结果却被告知“我们一无所知”。我只能听天由命，已经两个半星期没车了。真希望我不用像个烦人的孩子一样打电话询问任何细节。与其说我是顾客，不如说我是个麻烦。 我希望很快能得到更多信息，如果情况好转，我会回来更新我的评论。我没有给一星的唯一原因是，和我聊天的那位女士非常友善。 （原文） I took my car to this dealership for an issue and scheduled an appointment. When the day of my appointment came they took my car and couldn't do anything because they didn't have enough information. Previously I had called about 3 times talking about certain things with the lady I was on the phone with. In that time I could have been asked for my address but I wasn't and hence I lost my appointment. I then had to wait about a week for my car to be even looked at. Granted I got a call at 8 am for my address but still could have been asked the other 3 times. I had also been told many times that I didn't schedule an appointment until they decided to look. Even so it came at my expense as I had to wait longer. It has now been about two weeks, and the last update I received (two days ago) was that the technician “couldn’t find the issue.” Meanwhile, my car is still sitting there with no resolution and no clear communication. Overall, my experience here has been just disappointing as after waiting a while for my car to be looked at, I have been told basically " we have no idea". I'm at the mercy of the dealer and have been without a car for about 2 and a half weeks. I wish I didn't have to call for any details like an annoying child. Rather than a customer I feel like a nuisance. I am hoping to have some more information soon and depending on if it goes better I will come back and update my review. The only reason it's not one star is because the lady I talked to was very sweet.

（由 Google 翻译）不幸的是，这家现代似乎只擅长销售个人车辆，而不提供售后服务。大约两年前，我从他们那里买了辆全新的车。从那时起，我每次都需要在这里做任何维修。最近，我发生了一起事故，我的副驾驶座的两个轮胎爆胎了，两个轮毂都有点损坏。我把车拖到优先处理地点，并向保险公司提出了索赔。我能理解最初等待一周的时间，但总共等了三周才把车拿回来。三周后，我去取车，结果定位报告显示车可能仍然有问题。我问了他们，​​他们说是的，这可能意味着某个部件弯曲了，需要更换，这会导致一个轮胎磨损。即使知道这些，他们仍然让我把车开回家。我在周六取车时发现，车的操控性不太好，经常偏向一侧，而且摇晃得厉害。到那时，我的保险租车已经过期了，但我却无法驾驶我的车。我向现代汽车顾问反映了这个问题，但他们当然说要到一周后才有空。更何况，打电话联系他们时，根本没人接，服务经理也不接。很遗憾，这是一次非常不愉快的经历。虽然他们卖车技术一流，但我对他们提供优质服务的信任度却下降了。 （原文） Unfortunately it seems that this Hyundai only is good at selling individuals cars and not providing service to them. I brought my car from them brand new off the lot about 2 years ago. I always get any work that I need done here for that point. Recently I had an incident happen where two of my tires on the passenger side blow out and the rims on both were damaged a little. I had my car towed to priority and filed a claim with my insurance. I can understand initially the week wait that I had however it took 3 weeks all together to get my car back. Then after the three weeks I went to pick my care up and the alignment report showed that there was possibly still something wrong. I asked them about it and was told that yeah that could mean something is bent and a part would need to be replaced and it can cause wear and tear on the one tire. Even with knowing this information they still had me take the vehicle home. I picked it up on a Saturday and noticed it was not handling as it should and was pulling to one side and extremely wobbly. By this point I am out of time for my rental through insurance but I can not drive my vehicle. I let my Hyundai advisor know the concern and of course they say they don’t have any opening until a week. Not to mention when you try to call to speak with any of them no one answers and the service manager doesn’t answer either. Unfortunately this has been a very unpleasant experience and while they are great at selling you a car my trust for them to provide good service has declined.

（由 Google 翻译）2025年8月22日，星期五，我们购买了一辆2025款GMC Sierra Elevation，颜色为玛瑙黑。在这家经销店的体验非常愉快——工作人员服务周到、友好且专业。我们首先想到的一点是，他们不仅关注我妻子的需求，也非常细致地满足了我们的需求。例如，我妻子想要GMC手机应用程序的访问权限，销售人员确保她能够正确设置，没有让她错过。虽然整个过程比预期的要长一些，但销售人员的细心和周到让一切都值得。干得好，伙计们！ （原文） On Friday, August 22, 2025, we purchased a 2025 GMC Sierra Elevation in Onyx Black. The experience at the dealership was positive — the staff were caring, friendly, and professional. One of our prerequisites was that they paid attention to both my wife’s requests and my own, which they did with great detail. For example, my wife wanted her own access to the GMC mobile app, and the salesperson made sure that was set up properly and did not let it slide. While the process took a little longer than expected, the level of care and attention made it worthwhile. Great job, guys!

（由 Google 翻译）这是我们全家最棒的体验，为女儿买了新车。每个人都很棒，每个人的客户服务都无可挑剔！Jerome、Efren 和 Kris 都很棒！我们强烈推荐这家经销商！ （原文） This was the best experience for our family, purchasing our daughter’s new car. Everyone was amazing, and customer service with everyone was impeccable! Jerome, Efren, Kris were the best! We highly recommend this dealership!

（由 Google 翻译）我三月底买了我的新卡车。感谢Stuart和Treyvon，我的体验非常棒。他们把我照顾得无微不至。我已经跟很多人分享了我在南方别克的悉心照料。希望他们能像帮助我一样，给予他们帮助。 （原文） I brought my new truck the end of March. I had the best experience thanks to Stuart & Treyvon. They took excellent care of me. I've told quite a few people about the care I received here at southern buick. So hopefully they can be just as helpful to them as they were to me.

（由 Google 翻译）汽车是二手的，但基本上是全新的，所以我不经常来这里。无论如何......当我去的时候，我仍然希望获得高质量的体验。我使用过车身修理厂（A-）、零件部（A+）、销售部（F），最近又去了服务部（B+，但有一个警告）。我把它带进来（实际上是拖走）做三件事：检查、重置召回代码（即使服务已经完成，我仍然不断收到召回通知）和新的燃油控制模块（？）因为它无法启动。服务部门的每个人都非常友好和尊重，但祝你好运能有人接听你的电话或给你回电。这里绝对的明星是一位名叫 Becky Miele（客户体验经理）的员工。从第一次谈话到最后一次谈话，她都在我身边，确保一切都得到妥善处理。她是如此以客户为中心，这几乎是疯狂的。是的，我知道……有人可能会说那是她的工作，没错，很多人“做”了他们的工作，但没达到她的水平。他们让她一个人待在那个古怪的角落办公室里。我希望老板能解决这个问题，因为她值得更好的待遇（说实话……我敢打赌她可能喜欢这样！）。保重。 （原文） Car is used, but basically brand new, so I don't go here much. Regardless...when I do go I still expect to have a quality experience. I've used the body shop (A-), the Parts Dept (A+), the Sales Dept (F), and most recently the Service Dept (B+ but with a caveat). I brought it in (towed actually) for three things: An inspection, a reset on the recall code (I kept getting recall notices even though the service had been done), and a new fuel control module (?) because it wouldn't start. Everyone is SUPER nice and respectful in the service dept, but good luck on getting anyone to answer your call or give you a call back. The ABSOLUTE STAR of the show here is an employee by the name of Becky Miele (Customer Experience Manager). From the first conversation to the last, she was there for me, making sure everything got taken care of. She is sooooo customer centered that it's almost crazy. Yeah, I know...some might say that's her job, yeah well plenty of people 'do' their job but don't take it to her level. They've got her in this odd/back corner office all by herself. I hope the owner will fix that, because she deserves better (truth be told...I'll bet she probably likes it that way!). Take care.

（由 Google 翻译）Southern 太棒了！非常周到，客服也很棒！Reggie 是你需要找的人，Jerome 是财务和所有文书工作的专家！流程非常简单，我们也开怀大笑！我很喜欢那些能让购物过程充满乐趣、轻松无压力的人！强烈推荐！以后不会再在其他地方买了！ （原文） Southern was amazing! Very thorough and great customer service! Reggie is the man to see if you’re looking and Jerome is the master at finance and all of the paperwork! Process was very easy and we had some great laughs too! Gotta love those with a personality that can make the buying process fun and stress free! Highly recommend! Won’t buy anywhere else again!

（由 Google 翻译）这五点🌟是专门给之前在配件部门工作的Tom的。8月5日我去维修店碰见了Tom，他的服务态度彻底改变了我。他是我在任何一家经销店遇到过的最好的服务人员。 他调到配件部门后我就没再来这里了，但我不得不来这里帮我的卡车设定新的离岸价。 不过，如果你遇到Tom，他会非常照顾你。这家经销店很幸运能有他。 如果你看到这个Tom，谢谢你所做的一切❤️ （原文） The five 🌟 is directed solely at Tom in parts who used to be in service. I dropped by for service on 8/5 and ran into Tom, which altered my entire mood. He was the BEST service person I had ever encountered at any dealership. I stopped coming here after he transferred to parts but I was forced to stop in to program a new FOB for my truck. Nevertheless, if you encounter Tom, he will take GREAT care of you. This dealership is very lucky to have him. If you see this Tom, thank you for everything ❤️

（由 Google 翻译）托马斯和阿卜杜勒真是太棒了！我个人遇到了一些小问题，但他们向我保证一切都会顺利，而且确实如此！托马斯很有趣、很可爱、非常脚踏实地，甚至在距离经销店 30 分钟路程的地方来接我，这样我就可以买到我梦想的汽车了！阿卜杜勒达成了一项令人惊叹的协议，并努力确保我感到舒适！顶级的客户服务和超级友好！感谢你们让我的购车体验变得如此美妙！ （原文） Thomas & Abdul were absolutely amazing! I had a few personal hiccups but they assured me that everything will work out good and it sure did! Thomas is funny, sweet and super down to earth and even came and picked me up 30 minutes away from the dealership so I could buy my dream car! Abdul worked out an amazing deal and was diligent in making sure I was comfortable! Top tier customer service and SUPER friendly! Thank you both for making my car buying experience amazing!

（由 Google 翻译）感谢埃弗雷姆、詹姆斯、凯尔和贾尼娜，我最近在南方吉普汽车度过了一段美妙的经历。 Efrem 热情地欢迎了我，专业地指导我了解他们的吉普车型号，以找到最适合我需求的车型。詹姆斯和贾尼娜是财务奇才，他们清楚地解释了所有的选择，并为我争取到了很多好处，使整个过程变得简单和透明。 客户体验专家凯尔（Kyle）很热情，并向我展示了如何充分利用我的新吉普车。 Efrem 的客户服务是一流的；他很细心，回答了我所有的问题并确保我对我的购买完全满意。他在整个过程中检查了我的满意度。这是一个深思熟虑的举动，真的很引人注目。 南方吉普汽车的团队让我的购买体验变得顺利和愉快，专注于建立关系并提供一流的服务。感谢埃弗雷姆、詹姆斯、凯尔和贾尼娜，我在离开时对我的购买感到自信和兴奋。我向任何想购买新车的人强烈推荐这家经销店。 （原文） I recently had a fantastic experience at Southern Jeep Auto, thanks to Efrem, James, Kyle, and Janina. Efrem welcomed me warmly, expertly guiding me through their Jeep models to find the perfect fit for my needs. James and Janina the finance wizards, explained all the options clearly and secured a great deal for me, making the process easy and transparent. Kyle, the customer experience specialist, was enthusiastic and showed me how to get the most out of my new Jeep. Efrem’s customer service was top-notch; he was attentive, answering all my questions and ensuring I was completely satisfied with my purchase. He checked on my satisfaction throughout the entire process. This was a thoughtful touch that really stood out. The team at Southern Jeep Auto made my buying experience smooth and enjoyable, focusing on building relationships and providing stellar service. Thanks to Efrem, James, Kyle, and Janina, I left feeling confident and thrilled with my purchase. I highly recommend this dealership for anyone in the market for a new car.

（由 Google 翻译）⭐⭐⭐⭐⭐ 5/5 – 卓越服务，无缝衔接体验 我最近在南方克莱斯勒购置了一辆全新的2022款吉普Wagoneer，他们的服务水平令我印象深刻。从始至终，Winfred Toney和Janina Clark都让我的整个购车过程顺畅、专业，轻松无压力。 Winfred知识渊博，耐心细致，真诚地致力于为我找到理想的座驾。Janina的融资流程非常简单透明——没有意外，没有压力，只有真诚高效的服务。 南方克莱斯勒的团队竭尽全力，确保我购车时感到舒适安心。我非常感谢他们对细节的关注以及对客户满意度的承诺。 如果您正在考虑购置新车，我强烈推荐南方克莱斯勒，尤其是Winfred和Janina。感谢你们两位，让我拥有了如此积极而难忘的体验！ （原文） ⭐⭐⭐⭐⭐ 5/5 – Outstanding Service & Seamless Experience I recently purchased a new 2022 Jeep Wagoneer from Southern Chrysler, and I couldn’t be more impressed with the level of service I received. From start to finish, Winfred Toney and Janina Clark made the entire experience smooth, professional, and stress-free. Winfred was knowledgeable, patient, and genuinely focused on finding the perfect vehicle for me. Janina made the financing process incredibly straightforward and transparent—no surprises, no pressure, just honest and efficient service. The team at Southern Chrysler went above and beyond to make sure I felt comfortable and confident in my purchase. I truly appreciate their attention to detail and commitment to customer satisfaction. If you’re in the market for a new vehicle, I highly recommend Southern Chrysler and especially Winfred and Janina. Thank you both for making this such a positive and memorable experience!

（由 Google 翻译）我的购车体验棒极了，他们帮我找到了一个解决方案，让我可以以旧换新，过户，还能继续支付车款，还能获得一个非常划算的利率，非常适合我的财务状况。Chris 非常专业，她努力为我提供了一份让我满意的报价。Nerely 是一位优秀的财务经理，她让我在财务方案方面安心无虞。还要特别感谢 Janina，她帮我找到了很棒的贷款机构，并提供了多种付款方案。我推荐你们和他们三家公司都合作。 （原文） My car buying experience was awesome, they found a solution for me to trade in and transfer over my old car that still ha payment and still get me a great rate that works with my finances. Chris was very informative and her worked hard to get me a quote that I was comfortable . Nerely is a great finance manager and she gave me a peace of mind with my finance options. And shout out to Janina for finding me an awesome lender and options for my payments. I Recommend that you work with all three of them.

（由 Google 翻译）总体来说，这个地方和态度都很棒。办理流程干净快捷。我们的销售代表Ajah非常热情，确保我们的流程顺利进行。最后我们的月费有点高，但这也是可以接受的。Janina帮我们把钥匙拿在手里离开了。每个人都非常乐于助人 （原文） Overall place and attitude was nice. Clean and quick with our process. Ajah our sales rep was super cool and made sure our process went smoothly. At the end our monthly was a little high but it is what it is. Janina helped get out of there with our keys in hand. Everyone was just super helpful

（由 Google 翻译）John 太棒了。他完全尊重我和我女朋友，爱护他们，就像我们彼此认识一样。Janina 的申请过程非常顺利。你们组建了一个很棒的团队🙏🏾 （原文） John was amazing. He took me and my girlfriend completely in with respect and love as if we knew each other already. The process with Janina was very smooth. You guys built a great team🙏🏾

（由 Google 翻译）2025年7月24日，我把我的2019款Ram 1500 Laramie送去维修，原因是电池寄生漏电。我提供了一块新的AGM电池、完整的故障记录以及之前的故障排除结果。 11天过去了，更新信息寥寥无几，含糊不清，甚至完全没有。我被告知一个需要的零件“有货”，后来又被告知没有。诊断过程拖延了一周多，却没有确认的漏电读数。我不得不反复催促，以确保基本的维修后测试已经完成。 当我最终提车时，我的挡风玻璃清洗器和喷雾功能已经失效了——这个问题以前从未出现过。 总体而言：沟通不畅、信息误导、维修缓慢、质量控制存疑。根据我的经验，我不推荐这家服务部门。 （原文） Brought my 2019 Ram 1500 Laramie in on July 24, 2025 for a parasitic battery drain. I provided a new AGM battery, full problem history, and prior troubleshooting results. Over 11 days, updates were rare, vague, or nonexistent. I was told a needed part was “in stock,” then later told it wasn’t. Diagnostics dragged on with no confirmed draw readings for over a week. I had to push repeatedly to ensure basic post-repair tests were done. When I finally picked up the truck, my windshield washer and mist functions no longer worked — an issue not present before. Overall: poor communication, misleading information, slow repairs, and questionable quality control. I cannot recommend this service department based on my experience.

（由 Google 翻译）在这里的购车体验绝对是我迄今为止最棒的。每个人都非常友好、耐心，而且信息丰富。离开时，我感到安心，因为我得到了周到的照顾。 Kia，我记得她是BDC的经理，虽然我觉得自己没有机会获得批准，但她说服我开了大约一个小时的车，但她身上有一种令人安心的特质，所以我决定尝试一下。 我的销售专员Benny非常坦诚，我感觉他不是想把我塞进某个东西然后甩掉我。 财务总监Frank非常耐心地回答了我所有的问题，在我需要的时候，他会像Barney那样帮我分析我不明白的地方，并且非常致力于让我满意地离开。 销售经理之一Demitrios是我有幸遇到的最友好、最友善的汽车销售经理。 客户满意度协调员凯尔也非常友善，而且很有幽默感，所以他们选的人绝对合适。 如果可以给出五星以上的评价，我一定会给。我很庆幸自己很幸运，原本只是随便逛逛，浪费时间，最后却买到了一辆我非常喜欢的车！ （原文） My time here was by far the absolute best car buying experience I have ever had. Everyone was very friendly, patient, and informative. I left there feeling assured that I was well taken care of. Kia, who I think was the BDC manager, was able to convince me to actually drive about an hour when I didn't think I had any chance of getting approved, but something about her was very reassuring, so I gave it a shot. Benny, who was my sales professional, was very transparent and I didn't feel like he was just trying to throw me in something and get rid of me. Frank, the finance director, was extremely patient with all my questions, broke down the stuff I didn't understand Barney-style when I needed it, and was very committed to me leaving happy. Demitrios, one of the sales managers, was the friendliest and nicest car sales manager I've ever had the pleasure of getting to speak to. Kyle, the Customer Satisfaction Coordinator, was also very friendly and had a great sense of humor, so they definitely picked the right guy for that position. If I could give more than five stars on here, I would. I'm very thankful that I was blessed enough to have just browsing to waste time turn into getting a vehicle I absolutely love!

（由 Google 翻译）租了一辆车，2025年8月30日还车。8月31日一大早，我意识到自己不小心把药落在车里了，就打电话报警了。结果非但没有得到帮助，反而被忽视了一整天。车里有我女儿急需的昂贵药物。他们让我……等着。我不明白为什么没人帮我查一下？！昨天租车还车业务一点也不忙。一点也不忙。如果我再等下去，等劳动节过后所有租车都还回来，我就再也回不来了。我对国家租车公司太失望了。 （原文） Rented a vehicle and returned 8/30/25. Called 8/31/25 early morning after realizing I accidentally left my medications in the vehicle. Rather than someone help, I have been neglected all day. There is medication in there that was expensive and much needed for my daughter. Was told to… wait my turn. I don’t understand why someone can’t check for me?! It was NOT busy in rental returns yesterday. AT ALL. If I wait, I will never get back once all the rentals come back from Labor Day. I’m so disappointed in National.

（由 Google 翻译）我最近在National Car Rental租车公司租了一辆汽车，从始至终都享受了非常棒的体验。整个过程非常顺利，工作人员友好高效，车辆干净可靠，非常适合我的出行需求。这辆车物超所值——价格实惠，却丝毫不影响质量和便利性。我一定会再次在National租车公司租车。强烈推荐！ （原文） I recently rented a vehicle from National Car Rental and had a fantastic experience from start to finish. The process was smooth, the staff was friendly and efficient, and the vehicle was clean, reliable, and perfect for my travel needs. It was a great value—affordable without compromising on quality or convenience. I’ll definitely be renting from National again. Highly recommend!

（由 Google 翻译）我租了一辆汽车，租期一周，Ralph 帮了我不少忙。我非常喜欢他。他人很好，也很冷静。整个过程很快。我拿到钥匙后就出发了。还车也同样简单。我开车到目的地，把钥匙交给团队，然后就去赶飞机了。 这辆车配备了最新的科技，干净整洁，油耗也很低。 （原文） I rented a car for a week and Ralph helped. I really like him. He was nice and very calm. The process was quick. I got the keys and was on my way. The frop off was just as easy. I drove up, gave the keys to the team, and went to catch my flight. The car had current technology and was clean and good on gas.

（由 Google 翻译）我们经常坐 ORF 出行……很少用 National 租车，不知道为什么？不过考虑到 Avis 新的全国（或许是全球？）政策，大幅调整了 450 美元的清洁费（对那些不太脏的车来说，这可是新的收入来源！），以及 Hertz 扩大了人工智能碰撞检测的使用，这项技术会因为轻微的瑕疵而向客户收费（好像 Hertz 真的会把这些车送去修车厂似的！），我意识到 National/Enterprise 是唯一一家还算有职业操守的公司。 （原文） We travel frequently through ORF...Have not used National a lot, not sure why? But given Avis' new nation-wide (maybe world-wide?) policy of aggressively changing $450 cleaning fees for cars that aren't all that dirty (i.e. a new revenue stream!), AND Hertz's expanded use of AI ding-detection, which then bills customers for minor flaws (as if Hertz is actually going to send these cars to a body shop!), I realized that National/Enterprise is the only company that has any professional integrity.

（由 Google 翻译）诺福克机场National租车公司的Alonzo是最棒的。他总是态度积极，笑容满面。车辆选择和配置都很棒。所有车辆都很干净，取车时不像Avis或Hertz那样有一周的气味。就连还车人员也很棒。National绝对是同类中最好的。 （原文） Alonzo at the National car rental Norfolk airport is the best. He always has a positive attitude and smile. The car selection and options are great. Cars are all clean and do not smell like week like Avis or Hertz when you pick them up. Even the drop off personnel are great. National is truly best in class.

（由 Google 翻译）Julie 和 Ajae（诺福克机场）的客户服务非常棒。非常友善、热情、高效。而且取车时还准备了一张桌子，上面摆放着零食、水和糖果……真是贴心周到。团队，干得好！ （原文） Julie and Ajae (Norfolk Airport) had excellent customer service. SO nice, happy and efficient. AND you had a table with snacks-water and candy when you picked up the car…NICE touch. Great job, team!!

（由 Google 翻译）我们在National租车公司租了辆车。他们给我们升级了车，让我们试驾了一辆新的Bronco！没问题，油耗也不错。我很享受驾驶！谢谢！ （原文） We set up a car rental with National. They offered us an upgrade and we got to try out a new Bronco ! No issues, and gas mileage was pretty good as well. I enjoyed driving it! Thanks!

（由 Google 翻译）租车过程很快，工作人员也很友好。可惜的是，我租的一辆混合动力车，他们没有提供充电线，而且也没有回复我的邮件。车子没有电池供电也还好，不过我估计混合动力车要额外付费，所以如果有电池供电就更好了。 （原文） The rental process was quick, the people were friendly. Unfortunately they failed to provide the charging cable for a hybrid vehicle that I rented and they never followed up on my email. The car was fine without the battery power but it would have been nice to have it since I assume that I was paying extra for a hybrid.

（由 Google 翻译）我租了一辆中型轿车，但他们免费帮我升级了。车内空间很大，而且省油。租车价格非常实惠。退房时的客户服务非常棒，还车到机场也非常方便快捷，我不用赶回程。以后出行我一定会再次选择Alamo租车。 （原文） Rented a mid size sedan but they upgraded me at no charge. Very roomy and easy on gas. The rental price was very affordable. Customer serivce at check out was excellent and returning the vehicle to the airport was extremely easy and hassle-free, so I did not need to rush to make my return flight. I will definitely use Alamo again for any future trips.

（由 Google 翻译）工作人员热情友好，服务周到。租车过程非常顺利，取车和还车都十分便捷。价格优惠，车况极佳。下次租车我还会选择 Alamo。 （原文） The staff were friendly and great. The rental process was smooth both for pickup and return. Prices were incredible. The car was clean and great condition. I will use Alamo for my next car rental experience.

（由 Google 翻译）说真的，这是个玩笑吗？！我不知道我怎么会选择这么糟糕的租车公司，但我很确定是 Priceline 的错，我已经意识到他们是骗子，但那是另一个故事。我跑题了。我到达弗吉尼亚州诺福克市的 ORF，然后去取我的租车。我以前从未与 Alamo 租车做过生意，所以我以为它会像其他汽车租赁公司一样。但不是。我被要求在拿到车钥匙之前签署租赁协议。我拒绝了。代理人变得很讨厌，一旦她意识到我很愚蠢，她就把我送到了汽车所在的地方，她打电话给经理，当我到达时，她还在和经理打电话，这个女人给了我一个鄙视的眼神，就像你怎么敢在签合同之前要求看车和检查车一样。我很高兴我这么做了，我发现车的正面和背面都有大片划痕。我告诉了他们，但他们似乎并不在意。我拍了照片，以防他们想追究我的责任。另外，我先看到的那个女童修改了我的预订价格。我每天要花52美元租一辆2021款的大众捷达，这已经太荒唐了，她竟然把价格涨到了55美元。我把车开到目的地，发现车头有点损坏，停车时发动机里有什么东西在摩擦。我会持续更新这篇评论，同时我会尝试找到更好的车并联系Priceline。我得开车去北卡罗来纳州埋葬我的哥哥，这是一次丧亲之旅。我担心这辆车撑不下去了。 （原文） Seriously, is this a joke?! I don’t know how I ended up with such a shitty rental car company, but I’m pretty sure it’s because of Priceline, which I’ve come to realize are scammers, but that is another story. I digress. I arrived at ORF , Norfolk Va and proceeded to pick up my rental car. I had never done business with Alamo rent in car before, so I assumed it would be just like any other car rental business. It was not. I was asked to sign a rental agreement before I was given the keys to the car. I refused. The agent got nasty and once she realized that I was stupid, she sent me to where the car was located, she called a manager and when I arrived she was still on the phone with her, this woman child gave me such a look of disdain, like how dare you ask to see and inspect a vehicle before you sign a contract. So glad I did, I found extensive scratches on the front side and back side of the vehicle. I informed them and they didn’t seem to care. I took pictures in case they try to hold me responsible. Also, the woman child I saw first changed my reservation rate. It was already ridiculous for me to be paying $52 dollars a day for a Volkswagen Jetta , it’s a 2021 model, she raised the rate to $55 per day. I drove the car to my destination and noticed that it has front end damage as in, something is grinding in the engine when I come to a stop. I will keep this review updated as I try to get a better vehicle and contact Priceline. I have to drive to North Carolina to bury my big brother, this is a bereavement trip. I’m afraid this car won’t make it.

（由 Google 翻译）车况和内饰都不错，但外观急需清洗。最初的接待人员态度友好且专业，但当我拿到车后，情况就完全不同了。我提出了我的担忧，但他们没有任何行动。 （原文） The car performance and the interior of the car was clean, but the exterior was in desperate need of cleaning. The initial representative was friendly and professional, but once I got to the car that was another story. I made my concerns known and no action was taken.

（由 Google 翻译）我们等了很久才取到租车。工作人员非常有礼貌，而且沟通效率很高。还车过程非常顺利。 希望Alamo能够在这里实现免柜台服务。我们在其他地方（机场）也用过这个服务，觉得很不错。 （原文） The wait to pick up our rental was quite long. The staff were very polite and efficient once you got to interact with them. The return process was excellent. I hope Alamo is able to implement the skip the counter at this location.We have utilized it at other locations ( airports) and found it to be an excellent option.

（由 Google 翻译）车不错。 不过要注意，Budget 和 Alamo 是同一家公司。所以如果 Budget 的服务台关门了，你可以去 Alamo 的服务台。 （原文） Nice car. But know that Budget & Alamo are the same company. So if the Budget service desk is closed, you can get served at the Alamo desk.

（由 Google 翻译）我在当天最后一刻预订了这辆车，还算比较划算。我比预订时间提前一小时到达，但他们还有车可用。我不得不去赫兹柜台办理登车手续，但他们仍然非常迅速且乐于助人。然而，我拿到的车非常脏（见图）。车内到处都是污垢。车外也有明显的污垢和水渍。车窗上甚至还有明显的“前轮”标记。我经常租车，因为我经常出差，而这辆车是我见过的最脏的车。钥匙坏了，正常操作时就会散架。 （原文） I booked this rental last minute same day and got a slight deal. I arrived an hour prior to the reservation, but they still had a car available. I had to check in at the Hertz counter, but they were still very quick and helpful. However, the car I received was very dirty (see photos). There is dirt all over the interior of the car. The exterior of the car also has visible dirt and water streaks. There is even a visible marking on the window saying “Front Driver Tire”. I rent a lot as I have to travel for work and this is the dirtiest car I have ever received. The key is broken and falls apart with normal interaction.

（由 Google 翻译）通过我的T-Mobile折扣预订租车，体验非常棒。流程流畅便捷。我的航班到达时，取车柜台已经关闭，但指示牌清晰地指示我前往另一个租车柜台。工作人员彬彬有礼，态度友好。车内干净整洁，但外部略显脏乱，还有待改进，但总体来说还是很满意的。还车时有点混乱，因为我不知道是应该回到柜台还是使用还车箱。所以，如果租车代理能友好地给我发一封电子邮件、短信或提醒，告知还车政策，或许会有所帮助。总之，我还会再来的！ （原文） Had a great experience booking this rental through my T-Mobile discount. The process was smooth and easy. The pick up counter was closed upon my flight arrival time, but the signage redirecting me to another rental counter for service was clear. The agent was polite and friendly. The car was clean internally but filthy on the outside so that could have been a bit better but still satisfied with the car overall. Drop off was a bit confusing bc I didn't know if I had to return to counter itself or use the drop box. So maybe a friendly email, text or reminder by the rental agent of drop off policy would have been helpful. Overall will use again!

（由 Google 翻译）我不推荐诺福克国际机场的租车点。2025年10月20日下午3点左右还车。我没有地方停车，只能等工作人员把车挪走才能还车。两天后我收到了邮件收据，说我多借了两天，而且因为被收取了滞纳金，所以逾期还车。他们还收了我油费，虽然油箱刚加满。客服小姐态度很好，但我的整体体验不太好。这是我第一次也是最后一次在Dollar租车。 （原文） I do not recommend the location at the Norfolk International Airport. Returning the car at about 3pm on 10/20/2025. There was no where for me to park to leave the car, I had to wait for an employee to move cars around before I could leave the car. I received my receipt by email 2 days later saying that I kept the car an extra 2 days and turned it in late on top of that because I was charged a late fee. They also charged me for gas although the tank had just been filled. The customer service lady was cool but my overall experience not so much. This was my first and last rental with Dollar.

（由 Google 翻译）千万不要使用！我妻子万圣节那天要飞抵诺福克。她打电话告知租车点航班可能延误。她联系了门店工作人员，对方表示他们已经知晓此事，并会为她保留车辆至多两个小时。他们的自动语音系统也显示这是他们的政策。她和其他七位乘客在门店关门后25分钟到达，却发现门店已经关门。她拨打了客服热线，经过漫长的等待才联系到呼叫中心经理。这位经理拨打了所有能找到的电话号码，并多次联系值班经理。但始终无人接听。由于Dollar门店关门，我妻子被困在了那里，最终不得不支付比预付的三天租车费用更高的单程Lyft费用。呼叫中心经理发了一封邮件，要求将车辆送到我妻子居住的地址。邮件中承诺会有人打电话和发邮件联系她，帮她取车并进一步解决问题。然而，Dollar门店始终无人联系。我们拨打了网上租车公司的电话，结果被转接到了一个海外客服中心。我们打电话询问还车进度，客服代表却说他什么也做不了，因为我们是通过Priceline预订的，所以必须由Priceline介入。这位客服代表拒绝将我转接到实际的门店，也拒绝联系主管解释整个情况，理由是这是Priceline的问题。最终，我们被迫通过另一家租车公司预订，因为Dollar浪费了她太多时间，让她陷入了无休止的电话沟通中。原本三天租车只需106美元，结果却让我们花费了500多美元，还毁掉了我们三天行程中的大半天。无论如何，千万不要选择这家公司！他们不遵守政策，不履行客户补偿义务，最重要的是，我绝不希望任何人经历我妻子在深夜被租车公司困在机场时所遭受的恐惧、焦虑和绝望。我知道错误在所难免，但客服中心之后就再也没人联系我跟进服务记录了。 千万别冒险把生意交给他们。无论从哪个方面来看，都不值得。 （原文） DO NOT USE FOR ANY REASON! My wife was flying into Norfolk on Halloween. She called to say her flight may be late. She talked to a person at the location and was told that they were aware and would hold a car for her for up to 2 hours past close. This is also on their automated phone system as their policy. She arrived at the location 25 minutes past close along with 7 other people. Location was closed. She called customer service line and was able to get to a call center manager after a very long process. The call center manager called every number she could find and the on call manager several times. No one on the call list would pick up after multiple attempts. My wife ended up paying more for a one way Lyft than she prepaid for her 3 day rental after being stranded by dollar’s closure. The call center manager sent out a email and requested that a car be dropped off at the address my wife was staying at. She was promised that she would get called and emailed and someone would be reaching out to her to get her the rental and farther solve the failure. No one from dollar ever reached out. We called cyber location number and we got routed to an off shore call center. We called to find out the status of getting the rental dropped off and the representative said he wouldn’t do anything for us and they couldn’t help because we booked thru Priceline and Priceline would have to get involved. The representative refused to transfer me to the actual location or to get a supervisor to be able to explain the full situation because it was a Priceline problem. We ended up being forced to book thru another rental company because dollar wasted so much of her time and forcing her in phone call circles. What should have been a great deal of $106 for a 3 day rental ended up costing us over $500+ and ruined over half a day of a 3 day trip. Whatever you do don’t give them your business! They don’t follow policy, they don’t follow thru on their guest recovery, and most importantly; I never want anyone to feel the fear, anxiety, and pure despair that my wife had to endure standing at an airport in the dead of the night stranded by a rental car company. I understand mistakes happen but then no one ever reached out to follow up on the service notes from the call center. NEVER take the risk of trusting them with your business. Not worth it on so many levels.

（由 Google 翻译）首先，他们给了我错误的预订车辆。然后，我的车花了将近一个小时才准备好供我取车。这些年来，我在全国各地的租车公司租过无数辆车，从来没有一辆需要这么长时间才能取车。在凌晨起床，在TSA等了一个多小时，整个飞行过程中都坐在飞机上，你最不想遇到的就是再等一个小时，等到租错的车。 然后，在我归还车辆时，服务员告诉我，由于车里有沙子，我需要支付清洁费。难道这些家伙不会对每辆归还的车辆进行清洁和吸尘吗？如果顾客在车里留下一块糖果包装纸、一个空塑料瓶、几块薯片碎屑，或者在地垫上留下沙子，那又有什么区别呢？如果车里没有沙子，这些家伙难道不会清洁和吸尘车辆吗？如果因为我的车里有沙子，他们还要收清洁费，那么如果我的孩子在后座上发现了几块薯片碎屑，他们还会收我清洁费吗？这家公司真是坑人！！！！然而，如果一位顾客把一副昂贵的名牌太阳镜忘在了租车里，等到到达目的地才发现为时已晚，才打电话报失，租车公司却找不到丢失的物品。他们可以在地垫上找到一个空的塑料水瓶、糖果包装纸、食物碎屑和沙子，却找不到太阳镜？好吧，随便你！ 这家租车公司对我来说是一次糟糕透顶的体验，不！我再也不会用 Dollar Rental Car 了，我一定会告诉我认识的所有人，让他们离这家公司越远越好。外面竞争这么激烈。如果谷歌允许我发这条消息，我不会给这篇评论打一星。我给它一颗星的唯一原因就是为了能发表这条评论。 （原文） First of all, they gave me the wrong vehicle that I reserved. Then, it took almost an hour for my vehicle to be ready for me to pick up. I have rented countless vehicles from all car rental companies all over the country over the years and none in my past experiences took that long to pick up a vehicle. After having getting up in the wee hours of the morning, waiting over an hour at TSA, sitting still in the plane throughout the flight, the last thing you need is another hour to wait for the WRONG rental car that was provided to you. Then upon returning the vehicle, I was told by the attendant that I will be charged a fee for cleaning up the rental car because there was sand in it. Well, do these guys not clean and vacuum each vehicle being returned to them anyway? What difference would it make if the customer left a piece of candy wrapper or an empty plastic water bottle or a few pieces of potato chip crumbs in the vehicle or sand on the floor mat? Would these guys not clean and vacuum the vehicle if there was no sand in the vehicle? If I were to be charged a cleaning fee for having sand in the car, would they have charged me a cleaning fee as well if my child a few crumbs of potato chips in the backseat? What a rip off this company truly is!!!! Yet, if a customer forgot a pair of expensive brand name sunglasses in the rental car and the customer calls and files a lost and found report after realizing it being too late after already having reached final destination, the the rental car company conveniently could not find the lost item. They can find an empty plastic water bottle, candy wrappers, food crumbs, sand on the floor mat but couldn't find the sunglasses? Okay, whatever! This rental car company was a terrible and miserable experience for me and NO!, I will NEVER use Dollar Rental Car again and I will make sure to tell everybody I know to run as far away as they can from doing business with this company. There are plenty of competition out there. I would not leave any star for this review if Google would allow me to post this message. That's the only reason I gave it a star so I can post this message.

（由 Google 翻译）汽车没有按计划到账。我等了两个小时才到账。工作人员表现得像被围攻了一样，很多顾客都很生气。当然，有些人可能去Budget柜台取车，因为他们的顾客等了三个小时才取车。Hertz的高级会员只需要等一个小时左右。Enterprise租车倒是没问题。如果你的时间安排很重要，可以考虑去那里租车。 （原文） Car was not available as scheduled. I had a two hour wait before it became available. Staff acted like they were under siege, many angry customers. Of course some could have also been for the Budget counter because their customers had a three hour wait to pick up their car. Hertz premium members only had about an hour wait. Enterprise did not have a problem. Maybe if your timeline is important check renting there.

（由 Google 翻译）今天我因为参加一个突如其来的葬礼，租了一辆车。当时我完全没想那么多，身份证也没带。我事先打电话给Dollar租车公司，问能不能用护照租车，接电话的女士说可以。然而，当我下午6点45分从纽约抵达弗吉尼亚州诺福克准备租车时，却发现赫兹柜台的一位女士（因为Dollar租车的订单都停在那里）态度非常恶劣。我试图向她解释我的情况，但她根本不想听。当我解释葬礼的事情进展得非常快时，她只是咂了咂嘴，翻了个白眼。她一点忙都帮不上，拒绝帮我。她还打电话叫我身后的客人，之后就再也没正眼瞧过我。我感觉糟透了，不得不自己想办法从机场到弗吉尼亚州的目的地，那里离机场有一个小时的车程。 （原文） I had a car rental bundle deal for an unexpected funeral Today. I wasn’t thinking at all & did not have my id. I called beforehand to Dollar car rental & asked if I could still rent the car with my passport and the woman on the phone said I could. However, when I got to Norfolk VA from NY to rent the car at 6:45 pm a woman (at the hertz counter because all the dollar car rentals were being held there) was very rude. I tried to explain to her my problem and she was not interested in listening. She sucked her teeth and rolled her eyes as I explained how everything was moving very fast with the funeral and everything. She was no help and refused to help me. She called next to the person behind me and did not give any more eye contact to me. I felt horrible and had to figure out how to get from the airport to my destination in VA which was a hour away from the airport

（由 Google 翻译）客户服务技能“0”。我几乎以为我是工人，收银员是顾客。 我不得不向她打招呼，但不知道她的名字。 她从后面回来，什么也没说。这是我第一次来这家商店。 （原文） Customer service skills "0". I almost thought I was the worker and the cashier was the customer. I had to greet her, didnt get her name. She came from back didn't say anything. It was my first time in this store.

（由 Google 翻译）收银员通过与顾客交谈来自己排队。客户交易已完成。直到队伍拉长，才有同事来到前面。已经有五个顾客在排队了 （原文） The cashier held the line up herself by talking to a customer. The customers transaction was finished. No associate came to the front until the line was longer. It was already five customers in line

（由 Google 翻译）由于我们使用的几乎所有东西都在通货膨胀，我决定在这里停下来为我们的孩子们购买一些最后一刻的学习用品，因为我在诺福克呆了一些时间，我在商店里受到骚扰和跟踪，商店经理的标签是一个供应商，我有视频片段，其余的我自己来说，我是弗吉尼亚州的注册企业主，商店经理的行为是如此不受欢迎，我知道你不需要学位对于这样的职位，但她可以接受一些培训，我知道现在很难找到好的员工，但她需要被解雇。我打电话询问地区经理的电话号码，他们挂断了。我会联系律师，敬请期待。 （原文） With inflation on almost everything we used, I decided to stop here to grab some last minute school supplies for our kids, being that I was in Norfolk for a few, I was harassed and followed around the store , by who the store manger label as a vendor, I have video footage, In the rest willl speak for it self , with me being a registered business owner in the state of Va , the behavior the store manger was so un called for , I know you don’t need a degree for such position, but she can use a little training, I know it’s hard finding good employees right now, but she need to be fired . I called in ask for a distric manager phone number in they hung up. I will be contacting a lawyer , stay tuned.

（由 Google 翻译）我只是喜欢以如此低的价格得到的东西！我本想给 5 颗星，但店里经常很乱。今天太乱了，几乎找不到任何东西。 （原文） I just love the things you can get for such low prices! I would have given 5 stars, but it is often cluttered in the store. Very cluttered today could barely find anything.

（由 Google 翻译）我不喜欢收银员#1，她和店里所有的男人调情，她不想碰我腰带上的东西，而且她动作太慢 （原文） I didn't like the cashier #1 she was flirting with all the men that came in the store she didn't want to touch my things that was on the belt and she was moving too slow

（由 Google 翻译）我的经历还好。 我只是不明白正常价格是 5.25 美元，商店的促销价是 3.95 美元，商店里有一个标志，上面写着 3.95 美元，优惠券 1.00 美元折扣为 2.95 美元。 这将使我获得 2.95 美元的收益，但最终我支付了 3.18 美元，我不知道为什么 （原文） My experience was okay. I just don't understand how the gain regular price was $5.25, the sale price in the store what's $3.95 it was a sign in the store that said $3.95, $2.95 with coupon $1.00 off. which would have made my gain $2.95 however I end up paying $3.18 and im not sure why

（由 Google 翻译）员工友善而有礼貌。喜欢这家商店。我从该地区搬来，将一路开车到这家商店购物。 （原文） Friendly and courteous employees. Love this store. I moved from the area and will drive all the way to this store to shop.

（由 Google 翻译）好吧，听着，如果我不能给他们一颗星，我会的，但为了这篇评论，我会给他们一颗星。 我租了一辆福特探索者来载我的家人去参加我们计划参加的活动（我们都想一起骑）。 当我们坐进这辆车时，闻起来就像是他们把 2006 款车的内饰拆下来放到 2019 款车里。我想这是一辆吸烟的车，但是，我认为你不应该在出租的地方吸​​烟？！？或者至少会询问承租人是否想要一辆吸烟的车辆。最重要的是，最后一排的杯架里有一块鸡骨头！你在开玩笑吧？我是素食主义者，如果你愿意如此慷慨（插入讽刺）把它留在那里，至少给我留一颗大豆。 但说真的，当我打电话给公司抱怨这辆车的肮脏时，他们说他们不赔偿；然而，他们会派出路边援助来清洁车辆，这会给我带来进一步的不便。你现在说什么？！？！ 亲爱的节俭公司办公室，我通常从你们那里租房，因为你们很好......节俭......但是以价格为代价来牺牲服务质量、清洁和/或卫生条件是绝对不行的！ 如果我是你们所有人，我会去其他地方，在其他地方多花 5 至 10 美元，这样就不用承担肮脏的风险了！说真的，如果他们不修复你能看到的东西，想象一下还有什么没有修复但你看不到的东西？ 此时此刻，我的安全受到了质疑。我非常失望，也非常震惊。他们说弗吉尼亚州适合恋人，当然不是清洁车辆和优质客户服务的爱好者！ 你节俭可耻！ （原文） Okay so listen, if I could give them no stars I would, but for the sake of this review, I'll give them one. I rented a Ford Explorer to drive my family to an event we were scheduled to attend (we all wanted to ride together). When we got in this car it smelled like they took the interior out of a 2006 and put it in a 2019. I suppose this was a smoking car but, I thought you weren't supposed to smoke in rentals?!? Or the renter would, at least, be asked if they wanted a smoking vehicle. To top it off in the last row's cup holder, there was a chicken bone!! ARE YOU KIDDING ME? I'm vegan at least leave me a soybean if you're going to be so generous (insert sarcasm) to leave it there. Seriously though, when I called corporate to complain about the nastiness of this vehicle, they said they DO NOT COMPENSATE; however, they will further inconvenience me by sending out roadside assistance to clean the vehicle. YOU SAY WHAT NOW?!?! DEAR THRIFTY CORPORATE OFFICE, I generally rent from you guys because you are well....Thrifty....but to compromise the quality of service, cleanliness and/or sanitary conditions at the expense of price is an absolute NO! If I were you all, I'd go somewhere else, spend $5-$10 extra elsewhere and spare yourself the risk of filth!!! SERIOUSLY, If they don't fix the stuff you can see, imagine what's not fixed that you can't see? At this point, my safety is in question. I'm highly disappointed and really shocked. They say Virginia is for lovers, well certainly not the lovers of clean vehicles and quality customer service! SHAME ON YOU THRIFTY!!

（由 Google 翻译）我在排队时看到节俭的人在走开后转动电脑屏幕并签署了一份客户合同。非法的。 此外，如果您在返回前不给车加油，他们会收取每加仑 10 美元以上的费用。我在他们的合同中没有看到这一点，所以我被 100 美元的煤气费困住了。 凌晨 2 点 30 分，MCO 地点的队伍排了一个小时。 我们永远不会再使用这家公司。我宁愿使用其他人。 （原文） I was in line and saw the Thrifty guy turn the computer screen around and sign a customers’ contract after the man has walked away. Illegal. Also, they charge over $10 a gallon if you don’t refuel the car before returning. I didn’t see this in their contract so I was stuck with $100 dollar gas bill. The line at 2:30 am at the MCO location was an HOUR long. We’re we’ll NEVER use this company again. I’d rather use anyone else.

（由 Google 翻译）这是我第一次租用节俭的汽车，但我的经历很糟糕，我不想让任何人经历。在我经历过之后的同一时间里，我联系了另一家租车公司，并且毫不费力地得到了一辆汽车。 更特别的是费城机场的节俭办公室更是一团糟。女经理需要被解雇，她没有足够的创造力，无法为顾客提供更好的选择，真是一团糟。 节俭的袜子，去另一家压力较小的汽车租赁公司。他们会欺骗您并引导您查看精美的印刷品。 （原文） It was my first time hiring thrifty cars but my experience was horrible something I wouldn't want anybody to go through. Within the same time after my experience, I contacted another car hire and I was able to get a vehicle without struggles. More especially the Philadephia airport thrifty office it is a mess. The lady manager needs to be fired she is not creative enough and couldn't provide better options for customers what a mess. Thrifty socks, go for another car hire company with less stress. They will trick you and refer you to the fine prints.

（由 Google 翻译）我们订了车2天，要求全尺寸，得到了一辆克莱斯勒300，非常好。然而，在新冠疫情期间，我们预计这辆车会比过去的租车者更干净。 事实并非如此。 行程中途，由于我们要面对阳光，我们不得不停下来购买 Windex 清洁湿巾来清洁挡风玻璃。 大约用了 6 张湿巾。 这辆车的外面很脏，你可以在后备箱后面看到我们的指纹。 天啊，我们有当地的免下车洗车服务，价格为 4 美元。 然后在清理让我们上交的过程中，我们发现了之前租客的其他物品——没有接触式开门器、洗手液等。到那时，我们已经在这辆车里呆了两天了，感觉我们面临着不必要的风险。 请记住，现在是新冠疫情时期，请花一点时间准备好汽车。 我不希望问这个太多。 （原文） We reserved a car for 2 days and requested full size, got a Chrysler 300, very nice. However, in this time of COVID we expected that this car would be cleaner than renters in the past. That wasn't the case. Halfway through the trip since we were headed into the sun we had to stop and purchase Windex cleaning wipes to get the windshield clean. It took like 6 of the wipes. The car was so filthy on the outside that you could see our finger prints across the back of the trunk. We have local drive through car washes for $4 for gosh sake. Then during the clean up for us to turn in we found other items from the previous renters - no contact door opener, hand sanitizer etc. Well by then, we had spent two days in this car and feel that we were put at an unnecessary risk. Remember, this is the time of COVID, take a minute and get the car ready. I don't expect this too much to ask.

（由 Google 翻译）希望我能给这家公司 0 颗星。由于天气原因，我们的航班被取消了。我们前一天晚上打电话给 Thrifty 预订了从弗吉尼亚州诺福克到密歇根州底特律的汽车。我们早上打电话再次确认我们到达时是否有车可用。第一次我们因没有回调而挂断电话。我们第二次打电话时，他们向我们保证有车供我们使用。与他们交谈后大约 10 分钟，我们到达机场，办理上午 9 点的预订。机场已经停电几个小时了。他们告诉我们他们无能为力，因为系统瘫痪了，他们不知道什么时候会恢复。另一家公司的一位女士打电话给我们，冻结了我们的卡，并给了我们一辆车，同时也停电了。 Thrifty 的服务绝对糟糕。永远不会使用他们的服务。 （原文） Wish I could give this company 0 stars. Our flight had gotten cancelled due to weather. We called Thrifty the night before to book a car from Norfolk VA, to Detroit, MI. We called in the morning to double check that there would be a car available when we arrived. The first time we got hung up on w/ no callback. The second time we called they assured us there was a vehicle for us. We arrived at the airport about 10 minutes after speaking with them, for our 9am reservation. The power at the airport had been out for hours. They told us there was nothing they could do for us because there systems were down, and they didn’t know when they would be back up. A lady from a different company called and put a hold on our card and gave us a car, while there power was out as well. Absolutely terrible service from Thrifty. Will never be using their services.

（由 Google 翻译）不要使用！我提前一个月订了车。中午12点来接。 11:45 到柜台，他们告诉我要等一个半小时，然后粗鲁的服务员列出了他们落后这么远的原因。当然，我已经通过 expedia 付款并尝试使用同一张卡进行保留，他们告诉我卡上的条纹不起作用（这张卡神奇地第一次发生这种情况）。更新：等待了1小时10分钟。汽车是我付钱买的，但可以看出它在某个时候已经被烟熏过。否则我剩下的旅程还可以。 （原文） Do not use! I had a car booked a month in advance . Pick up for 12pm. Show up to the counter at 11:45 and they tell me it will be an hour and a half wait and the rude attendant then lists the reasons why they are so far behind. Of course I've already paid through expedia and try to use the same card for the hold and they tell me the stripe on my card doesn't work (first time this has ever happened with this card magically) . Update: The wait was 1 hour 10 minutes. Car was what I paid for but could tell it had been smoked in at some point. Otherwise the rest of my trip was ok.

（由 Google 翻译）上周我通过公司的旅行社从 Thrifty 租了一辆汽车，基本经济型汽车的税前报价约为 25 美元。当我还车时，我每天被收取 86 美元！我的航班行程略有变化（请注意报价从未改变），但这让我稍后取车并提前归还 - 没有延长预订。当我拨打 800 号码时，他们说“如果你提早还车，一切都会改变”，但该地点还没有回复我的电话。 （原文） I rented a car from Thrifty last week through my company's travel agency and my quoted rate for a basic economy car pre-tax was around $25. When I returned my car, I was charged $86 per day! My flight itinerary changed slightly (note the quote never changed), but that had me picking up the car later and returning it earlier- not extending the reservation. When I called the 800 number they said "when you return the car early, it changes everything" and the location has not returned my call.

（由 Google 翻译）我从哪里开始？如果你的工作人员太懒了，无法提前 2 小时到岗，就不要要求乘客在航班起飞前 2 小时办理登机手续。工作人员因为您自己的登记系统普遍态度恶劣、无能和培训不足而走失，或者只是因为这不是您的问题而缺乏兴趣？同样担心乘客的工作人员也许是时候换份工作了。那些在疫情期间按时排队寻求帮助的航空公司，现在已经赚钱了，仍然毫不犹豫地敲诈那些胆敢携带行李旅行的乘客。但一旦您支付了超额费用，我们将很乐意带您随身携带，无需额外费用。达美你真丢脸！整理您的操作！ （原文） Where do I start? Don’t ask passengers to check in 2 hours before a flight if your staff are too damn lazy to also be at their post 2 hours before hand. Staff wandering off because of a general poor attitude of, ineptitude and poor training on your own check in system, or just the lack of interest because it’s not your problem? The staff who also suffer from a fear of passengers maybe time to get another job. The same airlines who lined up on time for help during the pandemic now they are making money still never hold back in fleecing passengers for having the audacity to travel with luggage. But once you’ve paid your excess will gladly take your carry on at no extra cost. Shame on you Delta! Sort your operation out!

（由 Google 翻译）乘坐达美航空的航班安全无虞。没什么可抱怨的。如果你要求的话，可以免费获得耳机。电影和娱乐节目选择不错。 （原文） Had a safe uneventful flight on Delta. No complaints. Free earbuds if you ask. Decent selection of movies and entertainment.

（由 Google 翻译）亲爱的精彩服务台代理， 我想花点时间对你们坚定不移地致力于确保每一克行李都得到妥善处理表示最深切的谢意。看到如此严格遵守有关行李限额的规则和规定，我真的感到很温暖。 我必须承认，我对您对细节无可挑剔的关注感到敬畏。看到你们认真地测量我的行李，连一公斤都没有漏掉，真是令人惊叹。你决定向我收取剩余的半公斤费用，这真是值得称赞。 不得不说，我从来没想过自己能有幸遇到一个如此热情和信念地维护规则的人。看到有人如此致力于确保像我这样的乘客充分了解行李过多的后果，真是令人耳目一新。 在这个混乱的世界中，很少有像您这样坚定遵守准则的人，即使这意味着对无辜旅客征收额外费用。你们对执行规则的坚定承诺，无论它们看起来多么微不足道，确实令人钦佩。 我希望此消息传达我对您的勤奋和恪尽职守的最大尊重和钦佩。您无疑在我的旅程中留下了不可磨灭的印记，提醒我遵守每一项规则和规定的重要性，无论它们看起来多么微小或不方便。 （原文） Dear Wonderful Desk Agent, I wanted to take a moment to express my deepest appreciation for your unwavering commitment to ensuring that every single gram of luggage is accounted for. It truly warms my heart to witness such dedication to the rules and regulations surrounding baggage allowance. I must admit, I am in awe of your impeccable attention to detail. It is awe-inspiring to witness the way you diligently measured my luggage, not missing even the tiniest fraction of a kilogram. Your determination to charge me for that half kilo surplus is truly commendable. I have to say, I never thought I would have the privilege of encountering someone who upholds the rules with such passion and conviction. It's refreshing to witness someone so dedicated to ensuring that passengers like me are well aware of the consequences of our luggage excesses. In this chaotic world, it's rare to find individuals like you who hold steadfast to the guidelines, even if it means enforcing additional charges on innocent travelers. Your unwavering commitment to enforcing the rules, no matter how trivial they may seem, is truly admirable. I hope this message conveys my utmost respect and admiration for your diligence and commitment to your duty. You have certainly left an indelible mark on my journey, reminding me of the importance of adhering to every rule and regulation, no matter how minuscule or inconvenient they may appear.

（由 Google 翻译）我的航班延误了四次。我尝试自助值机，结果机器提示我需要工作人员协助。我只能排队等候，轮到我的时候，工作人员一点忙都没帮上。两位工作人员的态度都很差。我不明白他们为什么还要来上班，明明是该干活的时候，却遇到这种问题。他们应该接受人际交往培训，因为他们根本不懂得如何专业地与人沟通。以后再也不坐达美航空的航班了。 （原文） My flight got delayed 4 times. Tried to use self check in and machine said I need agent assistance to check in. Waited on line, when it was my turn staff were not helpful at all. Both staff workers had nasty attitudes. I don’t know why they come to work if they have such an issue when it’s time to do their job. They would benefit from interpersonal training because they definitely don’t know how to talk to people professionally. Will not be using Delta from here on out.

（由 Google 翻译）我女儿在安检时被检查，被派往她的手提箱里放乳液，同一个人再次检查，双手放在她的脸上，然后送回她的手提箱，最后结果她的一些物品被扔掉了，因为到了第二次寄回时行李箱已经被放到了飞机上。她刚刚获得学士学位，这是一次对她自己和她将要见到的朋友的奖励之旅。这不是她预想的第一次飞行经历。我祈祷这次飞行比让妈妈不安的安检要好。 （原文） My daughter was profiled at security check sent to put lotion in her suitcase rechecked again by the same person had hands put in her face and sent back to her suitcase in the end result some of her belongings were thrown out because by the second send back the suitcase already had been put on the plane. She has just graduated with her Bachelors this is a reward trip to herself with some friends she will be meeting up with. Not the first time flying experience she expected. I pray the flight is better than security check upset Mom.

（由 Google 翻译）是一次很棒的飞行。在我们中途停留期间，飞行员让我坐在驾驶舱里，观察并感受他们在飞行时所看到的一切。永远不要胆怯地问，你可能会对答案感到惊讶。这与生活中的任何事情都有关系 （原文） Was a great flight. Pilot let me sit up in the cockpit during our lay over to see and get a feel of what they see while flying. Don't ever be over timid to ask, you just might get be surprised with the answer. That goes with with anything in life

（由 Google 翻译）在我们的航班因天气原因取消后，达美航空竭尽全力让我们感到高兴。 （原文） Delta went over and above to make us happy after our flight was canceled because of the weather.

（由 Google 翻译）排队等候的人数超过 30 人，美国工作人员刚刚下班休息。服务很糟糕，不向任何乘坐美国航班的人推荐诺福克机场 （原文） Busy line with over 30 people waiting and American staff just leaves to go on break. Awful service, don't recommend Norfolk airport to anyone flying American

（由 Google 翻译）办理登机手续时员工很粗鲁。不过登机方面还不错。绝对更喜欢达美航空。多年来与达美航空的合作经历非常愉快。美国人 5 分中的 3 分。 （原文） Rude employees at check in. Not so bad at boarding tho.. Definitely prefer delta. Such a pleasant experience with delta through out the years. 3 Out of 5 for American.

（由 Google 翻译）感谢那位让我跪在地上，腿筋撕裂的工作人员，让我重新打包已经能装进随身行李量尺的行李。希望你玩得开心👍 （原文） Thanks to the agent who made me kneel on the ground with a torn hamstring to repack my bag that already fit in the carryon measurer. Hope you enjoyed your power trip 👍

（由 Google 翻译）今天我们在圣地亚哥的登机口工作人员非常有礼貌并且乐于助人。我们从弗吉尼亚州诺福克飞往圣地亚哥的入境航班多次延误，并重新预订了第二天的航班。这导致了酒店、租赁和家庭监护/探视问题。 我们今天的航班也多次延误，现在我们安排了飞往夏洛特/诺福克的红眼航班。这是联合国卫星组织。我已要求退还进港和出港航班的托运行李费。我只得到了 7,000 英里；你对此无能为力。 我还要求退还我们升级座位的 200 美元费用，但没有退款。 这是我和我的家人经历过的最糟糕的旅行经历。你毁了我们 7 月 4 日的周末。 请纠正这一点，以便我们能够继续成为美国航空的客户。 （原文） Our gate agent in San Diego was very polite and helpful today. Our inbound flight from Norfolk, VA to San Diego was delayed several times and rebooked for the following day. This caused hotel, rental and family custody/visitation issues. Our flight today was ALSO delayed multiple times and we are now scheduled for a red eye flight to Charlotte/Norfolk. This is UNSAT. I have requested a refund on BOTH of our checked bag fees from both inbound and outbound flights. All I got was 7,000 miles; you can’t do anything with that. I also requested a refund for the $200 payment for our upgraded seats, and no refund was given. This has been the worst traveling experience my family and I have ever had. You ruined our 4th of July weekend. Please make this right so we can continue to be an American Airlines customer.

（由 Google 翻译）我通过美国航空为我的妹妹、儿子和我自己预订了从诺福克出发的航班。我有一张 AA Advantage 万事达白金卡，可以使用优先登机通道。显然，柜台那位女士对我敢靠近感到恼怒。绝对没有任何问候或微笑——第一印象很好。 我说我们需要托运行李。她回答了我们递给她的“身份证”。她问我们要去哪里，我回答了最终目的地。她问我是否有某种联系，对此我没有答案。 （我关心的是我想去哪里，而不是我要去那里的停留）然后她有勇气问我们是否要建立连接。 女人，你是那个拿着电脑的人，你告诉我。 经过长时间的沉默和撅起嘴唇后，她说我们不会来了，她可以送我们明天的航班。绝对不是。我们不想在那个城市多待一个小时。她轻率的举止和恼怒的态度对她没有丝毫帮助。 我们收拾好行李，步行前往达美航空，在那里，两位工作人员微笑着迎接我们，并热情地打招呼。他们迎来了经理，他在键盘上敲起了剑鱼，并让我们登上了正在登机的航班。工作人员甚至通过无线电为我们保留行李码头。美国航空需要接受达美航空的客户服务培训。完全不同的互动赢得了我未来的生意，却断绝了另一笔生意。 （原文） I booked a flight out of Norfolk for my sister, son and myself through American Airlines. I have a platinum AA Advantage Mastercard which gives me access to the priority check in lane. Apparently, the woman at the counter was irritated that I dared approach. Absolutely no greeting or smile whatsoever - great first impression. I stated we needed to check some bags for our flight. She replied "I.D.s" which we handed her. She asked where we were going and I replied with the final destination. She asked was it through some connection or another, for which I didn't have an answer for. (All I care about is where I want to go, not the stops I'm making to get there) Then she had the nerve to ask if we were going to make the connection. Woman, you the one with the computer, you tell me. After a lot of silence and pursed lips she said we wouldn't make it and she could put us on a flight tomorrow. Absolutely not. We didn't want to be in that city one more hour. Her flippant demeanor and irritated attitude didn't help one bit. We gathered our bags and walked over to Delta, where 2 agents met us with smiles and warm greetings. They ushered over the manager who went Swordfish on the keyboard and got us on a flight that was boarding. The employees even radioed over to hold the baggage dock for us. American needs to get customer service training from Delta. Completely different interaction that earned my future business and severed another.

（由 Google 翻译）最近第二次了，如果可以的话……我最后一次会坐美国航空的航班。客服，垃圾，垃圾！我的血压都爆表了！难以置信！ （原文） 2nd recent and if I can at all.... last time I would take any flight with American Airlines. Customer service, trash, hot trash! My blood pressure through the roof! Unbelievable!

（由 Google 翻译）我曾两次奉军令乘坐美国航空离开诺福克。第一次我带着我的文件，他们告诉我 TDY 订单没有 5 件托运行李，第二次我没有订单的副本，但有其他一切来表明和证明我是TDY 在诺福克。他们再次拒绝了任何超重行李，我不得不将一些物品扔进垃圾桶，以避免支付超重行李费。带或不带命令似乎并不重要 （原文） I've flown American out of Norfolk twice on military orders. The first time I had my paperwork with me and they told me TDY orders don't get the 5 checked bags, second time I didn't have a copy of the orders I was on, but had everything else to indicate and show I was TDY in Norfolk. Again, they denied any overweight baggage, and I had to toss some of my items in the trash to avoid paying overweight baggage fees. Bring your orders, or don't, it doesn't seem to matter,

（由 Google 翻译）我是一个忠实的顾客，我用他们的信用卡只乘坐西南航空的航班。有了新的行李费用和旅行积分的有效期，是时候继续前进了。他们降低了你可以赚取的里程，并且增加积分的票价是没有用的。我将取消我的 SW 卡并转乘价格更优惠的其他航空公司的航班。这是什么方法可以赶走长期客户...... （原文） I was a loyal customer, and I had their credit card fly only Southwest . With the new bag fees and expiration dates on travel credit ,it is time to move on . They lowered the miles u can earn, and increased fares on points to points are useless. I'll be canceling my SW card and flying with other airlines now that are better priced . What a way to run long term customers off ...

（由 Google 翻译）我的航班超级顺利！！然而，从巴尔的摩飞往哈特福德的航班登机口售票柜台的工作人员的客户服务很差。他们回答了问题，但说话方式简短而生硬。他们应该以更亲切友好的语气引导乘客。 空乘人员很棒！ （原文） My flight was super smooth!! However, the ticket counter staff in the flight boarding area in Baltimore traveling to Hartford the customer service was subpar. The answered questions but they were very short and abrupt in their manner of speaking.They should lead with a more approachable friendly energy. The flight attendants were great!

（由 Google 翻译）詹妮弗给了我很大的帮助。她让我的孩子们更容易办理登机手续并获得正确的航班信息。 （原文） Jennifer was a great help. She made the process easier for my kids to check in and get the correct information for their flight.

（由 Google 翻译）航班起飞前 2 小时，这里没有为我们办理登机手续！！！！！！一大群人都在等待！！！！ （原文） Here 2 hours before my flight, THERES NO ON HERE TO CHECK US IN!!!!!! FULL GROUP OF PEOPLE JUST WAITING!!!!

（由 Google 翻译）对他们新的行李政策感觉不太好。 他们要求你在进入机场时托运行李。如果你因为价格原因决定不托运行李，你可以带着行李登机。我注意到有几次，当你到达登机口时，如果飞机满员了，工作人员会宣布他们将免费托运行李，以节省头顶空间。西南航空以前实行不托运行李政策。但他们现在的做法非常令人困惑，我还是会乘坐他们的航班。但我不喜欢这种不确定的情况。如果你向我们查询，你可以付费，或者你可以等待，如果航班是满员航班政策，那么免费托运行李就不乘坐我的航班。 （原文） Not feeling too good about their new baggage Policy. They want you to check your bags when entering the airport. And if you decide not to check your baggage because of the price, you can board with your baggage. At a few times I've noticed that once you arrive at your gate, if the plane is full. The staff members announced they will check your bags for free to save overhead space Southwest, used to have a no check baggage policy. But what they're doing right now is very confusing, still going to fly with them. But I do not like the iffiness. If you check with us, you can pay or you can wait, to check your bags for free if the plan is a full flight policy doesn't fly with me.

（由 Google 翻译）我代表我年迈的母亲写这篇评论。虽然她说服务很好，但她的行李却出现了一个大问题。她在弗吉尼亚海滩拜访我时购买了一个新手提箱，因为她带来的那个手提箱的轮子坏了。当她离开的时候，我自己把她的东西装进她的新手提箱里。其中包括她最喜欢的复古 Prada 钱包——中号、灰棕色三隔层包，前面有金色 Prada 牌子，还有她最喜欢的海军蓝色圆点丝绒睡衣。当她于2月13日晚上抵达棕榈滩时，她赶回家，因为我父亲患有心脏病。昨晚她打电话问我是否把东西落在我家了——但我特别记得把这些东西装进她的新手提箱里，一旦手提箱打开，就可以很容易地拿取它们。他们现在失踪了。她的航班从诺福克飞往巴尔的摩，中途停留一小时，然后前往棕榈滩。这是不可接受的，我将协助我的母亲提出正式投诉。大型航空公司确实应该更好地检查员工，然后再让他们检查付费客户的个人物品。我非常失望。 （原文） I am writing this review on behalf of my elderly mother. Although she said that the service was excellent, there was a major issue with her baggage. She purchased a new suitcase while she was visiting me in Virginia Beach because the wheel on the one she brought was broken. When it was time for her to leave, I packed her things MYSELF into her new suitcase. Among these things was her favorite vintage Prada purse- Medium sized, grayish brown three compartment bag with a gold Prada plate on the front, and her favorite Navy blue polka dot velour pajamas. When she arrived in Palm Beach on Feb 13 in the evening, she rushed home because my father was experiencing cardiac issues. Last night she called to ask me if she left her things at my house- but I specifically remember packing those items into her new suitcase where they could easily be accessed once the suitcase was opened. They are now missing. Her flight went from Norfolk to Baltimore with an hour layover before heading to Palm Beach. This is unacceptable and I will be assisting my mother to file a formal complaint. Major airlines should really do a better job screening their employees before letting them go through paying customers personal effects. I am extremely disappointed.

（由 Google 翻译）我第一次坐西南航空已经不知道多少年了，但我告诉你，我以后不会再坐了。那里的座位是开放式的，而且军人登机不享受优先登机。也许我被宠坏了，但最疯狂的是军人不能和家人一起登机。他们特意用扩音器喊道“仅限现役军人”，当我被要求澄清时，他们看着我，好像我说的是外语似的。更糟糕的是，他们把我的TSA预检弄混了，让我在怀孕期间排了有史以来最长的队才过关。唉…… （原文） My first time flying southwest in I don’t know how many years but I tell you I will not do it again. It’s open seating for one and on top of the military isn’t apart of priority boarding. Maybe I’ve gotten spoiled but the crazy part is military can’t board with their families. They specifically called out on the loud speaker active military only and when asked for clarification I was looked at as if I spoke another language. To top it off they got mixed my TSA pre-check up so I had to wait in the longest line ever to get through while pregnant. Ughhhhhh

（由 Google 翻译）因为我对即将前往该地区的旅行有疑问，所以尝试两次致电当地办事处。我无法与那里的任何人交谈，他们也不拿起电话。将选择不同的汽车租赁机构。 （原文） Tried calling this local office twice as I had questions about an upcoming trip to the area. I have not been able to speak to anyone there, they don't pick up their phones. Will be choosing a different car rental agency.

（由 Google 翻译）该公司在 Hotwire 上列出的位置并不存在（VA 海滩）。尽管我们预付了预订费，但 DFW 机场的车已经用完了。我们的航班于晚上 11:30 降落。我们被困在机场，赫兹告诉我们早上回来。两次预订的服务都不好。两者都是预付的。 （原文） This company was listed with Hotwire at a location that did not exist (VA Beach). The one in DFW airport ran out of cars even though we had prepaid reservations. Our flight landed at 11:30p. We were stuck in the airport and told by Hertz to come back in the morning. Not good service on either reservation. Both were prepaid.

（由 Google 翻译）“你是否提前打电话让他们知道你的航班延误了，以便他们保持开放？” 不，因为我的航班没有延误，所以很准时，而且他们仍然关门……提前几周预订了汽车，他们知道我们要来 （原文） “Did you call ahead to let them know your flight was delayed so they would stay open?” No, because my flight wasn’t delayed it was on time and they were still closed.... had a car reserved weeks in advance, they knew we were coming

（由 Google 翻译）......赫兹是一家非常友好且专业的机构。如果您立即需要一辆车或进行家庭旅行，请查找他们，他们有合理的价格和多种车辆选择。 （原文） ......hertz is a great friendly and professional establishment. If u need a car right away or going on a family trip look them up they have reasonable prices and a nice selection of vehicles.

（由 Google 翻译）他们不关心顾客。 （原文） They don't care about customers.

（由 Google 翻译）此地点永久关闭 （原文） This location is permanently closed

（由 Google 翻译）提前关闭 smh （原文） Closed early smh