圣路易斯中32家最佳水疗酒店

（由 Google 翻译）酒店很棒，服务也很好。我最大的抱怨是入住期间遇到的其他客人。 虽然酒店不错，但我注意到水疗中心和泳池里有几个人举止不当，甚至有些粗鲁。如果想度过一个轻松的周末，我建议去别处。 例如：在泳池对面大声喊服务员，在水疗中心的安静房间里用手机播放音乐，在水疗中心的安静房间里当着我的面脱掉丁字裤泳衣，然后坐在沙发上…… 不要靠近隔壁那个不靠谱的赌场，也不要自行停车。 另外，酒店竟然允许一个婚礼派对在晚上11点我们想睡觉的时候在酒店门前燃放烟花，这完全没问题。 我完全同意这样做，但晚上9点更合理。 很明显，他们不重视客人的体验，否则他们不会允许这种事情发生。 （原文） The hotel is very nice. Service was good. My biggest complaint is the other clientele that was there during my stay. For a nice hotel- I noticed several people that were inappropriate, even crude at the spa and pool. For a relaxing weekend I’d try elsewhere. Examples of this are: Yelling loudly for the servers across the pool, playing music on their phone in the spa quiet room, taking off a thong swimsuit in front of me in the spa quiet room then sitting on the couch….. Don’t go near the sketchy casino next door and don’t self park. Also the hotel thought it was okay to let a wedding party set off fireworks in front of the hotel at 11pm while we were trying to sleep. I totally think it is nice to do, but 9 pm would be more reasonable. It’s clear they don’t value their guests’ experience or they wouldn’t let that happen.

（由 Google 翻译）住了一晚，服务简直惊艳。 从代客泊车到入住​​，一切都顺畅无阻。客房服务不到20分钟就到了，我们接触到的每一位员工都真诚友善、专业敬业。我们的行李甚至还没进门就已经在房间里等着我们了——从始至终，我们对细节的关注令人印象深刻。 （原文） Stayed one night and was blown away by the service. From the valet to check-in, everything was seamless. Room service arrived in under 20 minutes, and every staff member we interacted with was genuinely kind and professional. Our bags were already waiting in the room before we even walked through the door — impressive attention to detail from start to finish.

（由 Google 翻译）我们在圣路易斯四季酒店的住宿体验棒极了。从我们抵达的那一刻起，前台的Atharva就以他彬彬有礼、热情好客的态度为我们营造了宾至如归的氛围，他不厌其烦地向我们详细介绍了所有设施。我们遇到的每一位员工都非常出色，而且服务周到。 酒店的设施一流。桑拿房和蒸汽房令人放松身心，那里的员工也同样热情友好、专业敬业。我们的房间超级舒适，拱门的景色更是锦上添花。 在Ramsay’s Kitchen吃的晚餐还算可以，但早餐非常棒。食物美味，服务周到。总而言之，这是一次非凡的住宿体验，体验了世界一流的热情好客。强烈推荐！ （原文） Our stay at the Four Seasons St. Louis was absolutely wonderful. From the moment we arrived, Atharva at the front desk set the tone with his courteous and welcoming attitude, taking time to explain all the amenities in detail. Every staff member we encountered was exceptional and genuinely attentive. The amenities were top-notch. The sauna and steam room were incredibly relaxing, and the staff there were just as kind and professional. Our room was super comfortable, and the Arch view was the icing on the cake. Dinner at Ramsay’s Kitchen was just okay, but breakfast was fantastic. Delicious food and great service. Overall, an exceptional stay with world-class hospitality. Highly recommend!

（由 Google 翻译）位置绝佳！我们来这里既是为了商务，也是为了休闲。我们入住的是拱门套房，完全符合我的期望。景色优美，工作人员热情周到，甚至还送了一台额外的冰箱到房间。穿过赌场通往穹顶体育场的地下通道非常酷炫便捷。 我没想到他们的客房服务人员会完全无视我们的“请勿打扰”标志，翻动我们所有的物品，考虑到住宿费用，这非常侵犯我们的隐私。不过工作人员注意到了我的担忧，经理也很友善，所以这并没有影响我们入住的评价。 游泳池很棒，我期待着以后能再次使用水疗中心。 （原文） Location location location! We were here for business and leisure. We stayed in an Arch suite and it was exactly what I’d hoped for. Beautiful view, the staff was very accommodating and even brought us an additional fridge to the room. The underground passage thru the casino over to the Dome was very cool and convenient. I was not expecting their housekeeping to completely disregard our do not disturb sign and go thru all our belongings which was very unsettling to our privacy considering the cost of the stay, but the staff noted my concerns and the manager was lovely so it wasn’t enough to effect the rating of our stay. The pool was nice and I look forward to utilizing the spa in the future.

（由 Google 翻译）入住体验非常棒，设施也一流。与@ramseykitchen餐厅的搭配真是太巧妙了。我们入住后，从Ramsey Kitchen餐厅享用的餐点是我很久以来吃到的最棒的，酒店的服务也非常棒。前台非常专业，就连门卫也很热情，他注意到我儿子穿着防滑钉鞋，并祝他足球比赛好运。更别提酒店里到处都弥漫着宜人的香味！我还去了健身房，那里有我所需的一切。一定要住这里！ （原文） Excellent stay with incredible amenities. The pairing with @ramseykitchen restaurant was so smart. The food we got late after checking in from Ramsey kitchen was the best food I have had in a long time with incredible service from the hotel. The front desk was very professional and even the door man was personable, noticing my son wearing cleats, and wished my son good luck on his soccer game. Not to mention how good the hotel smells everywhere! I also used the gym which had everything I needed to get it in. A must stay

（由 Google 翻译）房间 - 唯一的小抱怨是柜台上的抹布上沾着阴毛。它们甚至没有嵌入……看起来像是直接铺在那里的。我们对此没有抱怨……只是把它们扔在地上，让客房服务人员换掉。除此之外，房间非常漂亮、干净、宽敞。床和寝具超级舒服。来打扫房间的那位女士非常贴心，工作做得非常好。 泳池 - 泳池的服务员非常热情友好，乐于助人，但泳池本身简直就是一场噩梦。我猜是水泵之类的坏了，所以整个泳池都一潭死水。脏兮兮的水就在那里。而且没有人处理这个问题，也没有人关闭泳池。（我敢肯定，他们是想靠餐饮赚钱的。）服务员甚至还把泳池角落里的污垢都铲出来了！！！我们预订这家酒店三晚的唯一原因就是泳池，所以这次入住体验真是太失望了。入住第一天我就投诉了，前台只发了一条道歉短信，却无人理睬。第二天我们又想再去一次，结果泳池更糟糕！！ 我又投诉了一次，经理给我打了电话（那是我们离开的前一天晚上）。他态度很好，也表达了歉意。他说因为我是通过第三方网站预订的，所以无法退款，但他会给我们200美元的客房服务抵用金。我们第二天就要离开，所以我告诉他我们不会用这笔钱。最后我打电话给第三方网站（通过USAA）提交了退款申请。我给经理发了短信，告诉他我觉得退一半就合适了。他说前台收到退款后会处理。我收到一封邮件，说他们要从我1677美元的账单中退还559美元。虽然我很感激能得到退款，但这还不够。我给他发了一条消息，但他没有回复。 我不会推荐这家酒店。它绝对配不上它的五星级。 （原文） Rooms - The only complaint is that there were pubic hairs on our rags on the counter. They weren't even embedded...looked like they were laid there. We did not complain about this...just threw them on the floor for housekeeping to change out. Other than this, the rooms were very nice, clean, and spacious. The beds and bedding are super comfy. The woman that came and cleaned out room was SO sweet and did a great job. Pool - The servers at the pool were so sweet and helpful, but the actual pool WAS AN ABSOLUTE NIGHTMARE. I'm assuming the pump or something was broken, so the whole pool was STAGNANT. Nasty, dirty water just sitting there. And no one was addressing the situation or closing it down. (they wanted to make that money off the food/drinks I'm sure) The servers were even scooping the scum out of the corners of the pool!!! The pool is the ONLY reason we booked this hotel for 3 nights, so this was a huge disappointment. I complained the first day we went and just received a text apology from front desk but no answers. We tried to go back the second day, and the pool was worse!! I complained again and a manager called me (this was the night before we were leaving). He was very nice and apologetic. He said he couldn't offer me a refund because I booked through a 3rd party site, but he would give us $200 room service credit. We were leaving the next day, so I let him know we wouldn't be using it. I ended up calling the 3rd party site (through USAA) and submitted a refund request. I texted the manager and told him and that I think half would be appropriate. He told me he would have the front desk process the refund when they received it. I received an email that they were refunding $559 on my bill of $1677. Although I'm thankful for any refund, that is not sufficient. I sent him a message about it, but he did not respond. I would not recommend this hotel. It is definitely not worthy of its 5 star status.

（由 Google 翻译）圣路易斯四季酒店诠释了现代奢华。抵达的那一刻，一切都令人感到宁静、优雅，设计感十足。我的房间可以欣赏到大拱门的壮丽景色，服务也无可挑剔——专业而又热情。水疗中心和餐厅让这次入住体验更加特别。舒适、时尚与世界一流的热情好客完美融合。 （原文） Four Seasons St. Louis defines modern luxury. The moment I arrived, everything felt calm, elegant, and thoughtfully designed. My room had an incredible view of the Gateway Arch, and the service was impeccable — professional yet genuinely warm. The spa and restaurant made the stay even more special. A perfect blend of comfort, style, and world-class hospitality.

（由 Google 翻译）房间漂亮宽敞，氛围也很棒。地理位置优越，非常适合我们参观布希体育场。大堂的接待员热情友好，和他聊过之后我感觉好多了。 那么，为什么我给他们两星呢？因为他们的屋顶泳池。我们只是在棒球比赛结束后晚上去玩了一会儿。泳池周围铺着光滑的瓷砖，湿的时候特别滑。我妻子虽然很努力地避免滑倒，但还是严重扭伤了臀部。另外，有几块瓷砖没有固定好，我一踩上去，就塌陷了。真不敢相信他们竟然还没因为有人在那里受重伤而被起诉。更糟糕的是，泳池本身就很小。 如果你不打算去泳池，这家酒店真的很棒。如果泳池对你来说很重要，那就另当别论吧！ （原文） The room was beautiful and roomy. The atmosphere was beautiful. The location was perfect for our visit to Busch Stadium. The greeter in the lobby was so warm and kind that I felt better for having talked with him. So why did I give them 2 stars? Their rooftop pool. We just went for a quick trip at night after a baseball game. It's surrounded by smooth tiles that are incredibly slick when wet. My wife severity hurt her hip even though she was trying hard to keep from slipping. Plus, several tiles were not secured, so when I stepped on them, they caved in. I can't believe they haven't been sued into oblivion from someone having a serious injury on there. And that's on top of the fact that it's a very tiny pool. If you don't plan on visiting the pool, it's a really fabulous hotel. If a pool is important to you, stay elsewhere!

（由 Google 翻译）从抵达时那令人惊喜的欢迎，我们就知道这次住宿会很特别。非常感谢Latrina的热情款待——如此真诚。 亲爱的，你真是个特别的女孩——你愿意在夜班期间倾注你对圣路易斯和这家宏伟酒店的热情和热爱，这对我们来说太鼓舞人心了；我们不仅要享受这家令人惊叹的酒店，还要走出去，欣赏一些美妙的景点。非常感谢两位女士！！ 酒吧和工作人员都很棒。我们原本计划在入住的第一晚喝一杯就走，但喝了第一杯鸡尾酒后就改变了主意。非常感谢Troy——你的技艺一流，我们的鸡尾酒调制和平衡都堪称完美；你绝对是大师级的调酒师。感谢你对这座迷人城市和酒店历史的深刻见解。你和你值得信赖的伙伴RJ让我们的夜晚如此特别。 任何喜欢花生威士忌的人——都不能错过Troy的传奇Evlis Presley（一款超级美味的老式威士忌）。我们迫不及待地想再来。 （原文） From the amazing greeting upon arrival we knew our stay would be special. A big thank you to Latrina for your warm welcome-so genuine. Lovely, you are really special girl - your willingness to give so much of your wonderful soul and passion about St Louis and this grand beautiful hotel during the night shift was so inspiring for us; to not only enjoy this amazing hotel but to get out and embrace some fantastic attractions. Thank you both so much ladies!! The bar and staff there are fantastic We originally planned to have one beverage on our first night here and head out but changed our mind after our first cocktail. Thanks very much Troy- your skills are first class and our cocktails were mixed and balanced to perfection; your a master craftsman for sure. Thank you for your insight into this amazing city and hotel history. Both you and your trusty side kick RJ really made our night so special. Anyone who loves peanut whiskey - has to have the Troys legendary Evlis Presley ( super tasty take on an old fashioned). We can't wait to come back.

（由 Google 翻译）这是我在圣路易斯最喜欢的酒店之一。 酒店维护得很好，干净整洁，现代化的设计，大堂和房间的设计也很漂亮。工作人员非常友好，乐于助人，满足我们的需求。 我们选择把车停在拐角处，每天大约30美元，而不是选择代客停车，每天要多花20美元。大堂里的酒吧/餐厅很漂亮，提供一些很棒的饮品。我们每天早上都享用免费早餐（积分制），早餐食物还行，但没什么特别的。大堂提供免费的普通冰水和水果味水，方便您为旅途中的旅客倒水。 我们升级到了套房，房间漂亮、干净、舒适。浴室很大，配备了豪华淋浴间和坐浴盆马桶。我唯一的抱怨是，用来清洁房间复合地板/瓷砖地板的清洁剂会让赤脚或穿某些鞋子时地板变得非常滑。 酒店地理位置优越，步行即可到达体育场、棒球村、许多餐厅和酒吧。 我是 Autograph 酒店的忠​​实粉丝，这家酒店绝对不辜负他们的品牌！ （原文） This is one of my favorite hotels to stay at in St. Louis. The building is well kept, clean, updated and the designs throughout the lobby and rooms are beautiful. Staff is super friendly and accommodating for needs. We chose to park around the corner which was around 30$ a day instead of the valet which was about 20$ more a day. The bar/eatery in the main lobby is beautiful and has some great drinks. We had the free breakfast (in lieu of points) each morning and the breakfast food was alright but nothing special. There is free regular ice water and fruit flavored water in the lobby which is nice to have to fill your travelers cups. We got upgrade to a suite and the room was gorgeous, clean, and comfy. The bathroom was large and equipment with a grand shower and bidet toilet. The only complaint I have is whatever is used to clean the laminate/tile floors throughout the room makes it extremely slick barefoot or in certain shoes. Location is perfect walking distance to the stadium, ballpark village, many eateries, and bars. Huge fan of Autograph hotels and this one definitely lives up to their brand!

（由 Google 翻译）如果您喜欢融合现代元素的标志性酒店，圣路易斯傲途格精选酒店 (Hotel Saint Louis, Autograph Collection) 绝对是您的理想之选。酒店建筑风格和客房舒适时尚，设施齐全。工作人员热情友好，服务周到。即使您住在附近，调酒师特洛伊 (Troy) 也值得一试。他是一位真正的调酒师！我和妻子在这里放松身心，庆祝了我们的结婚纪念日。 （原文） The Hotel Saint Louis, Autograph Collection is a good hotel if you enjoy iconic with a modern touch. The building style and the rooms are comfortable and updated. The staff was friendly and attentive. The bartender Troy is worth the stop even if you live in the local area. A true mixologist! My wife and I relaxed and celebrated our anniversary here.

（由 Google 翻译）我去了圣路易斯，和家人以及朋友的亲朋好友共度时光。行程很紧凑，我希望这次旅行能让我感受到一次奢华的海外度假体验。从入住到与员工的交流，这家酒店完全符合我作为一名国际旅行者的体验。这是迄今为止我在美国旅行期间，以及在美国其他15个国家旅行期间，住过的最好的酒店之一。酒店位置很好。因为是周末，所以停车免费，但我本来想选择代客泊车服务，感觉很棒。唯一不足的是，当我拿着行李进去时，酒店能帮忙开门。健身中心虽然不大，但人也足够多，我可以满足一些需要。游泳池看起来很棒，但这次我没能在我的房间里体验一下，尤其是浴室里的浴缸淋浴组合和坐浴盆。 （原文） I visited St. Louis to spend time with family and loved ones of a friend. It was a very quick trip and I wanted to make sure my stain felt like I had a luxury experience out of the country on vacation. From checking in to conversation with the staff, this is exactly what I got as an international traveler this was by far one of the best hotel states including travel in the US in 15 other countries I visited. The location is good. Parking was free because it was the weekend, but I would have chosen valet, which seem to be amazing. The only thing I would have added is help opening the door when I walked in with my luggage. The fitness center was small, but also empty enough I could do what was required. The pool looks amazing but I didn’t get to try it out this time in my room was a whole moment especially the tub shower combo and the bidet in the bathroom.

（由 Google 翻译）这栋房子绝对漂亮，位于一个正在崛起（但尚未发展起来）的街区。工作人员友好热情，服务周到，房子维护得很好，我一定会再次入住。 它并非完美——附近的公园宵禁很严格，代客泊车收费50美元，但你绝对不会想把车停在街上，而且从泳池看出去，只能看到隔壁那栋废弃建筑上的涂鸦。但这里是圣路易斯，这已经是极致了；而且相当不错。 （原文） An absolutely gorgeous property that's in an up-and-coming (but hasn't up and came yet) neighborhood. The staff is friendly and responsive, the property is well-maintained, and I'll definitely stay again. It's not perfect - the nearby park has a strict curfew, the valet is $50 but there's no chance you'll want to leave your car on the street, and the pool view is of the the graffiti on the abandoned building next door. But it's St Louis, and this is as good as it gets; and it's pretty good.

（由 Google 翻译）我和妻子从匹兹堡开车去内华达州……在圣路易斯停留了一晚……前台的工作人员 马克和洛夫利……超级友好……他们的专业精神一流！ 他们竭尽全力确保我们一切安好！ 强烈推荐！！ （原文） My wife and I are on a road trip from Pittsburgh to Nevada... Stopped in St Louis for the night... The staff at the front desk Mark and Lovely... Super friendly... Their professionalism top shelf! They went way out of the way to make sure we were good! Highly recommend!!

（由 Google 翻译）酒店的公共区域很漂亮。房间略显陈旧，但很干净。我们的地毯上沾上了污渍，破坏了整体氛围。大多数入住丽思卡尔顿酒店的客人家里的地毯都没有污渍。我在华盛顿特区的丽思卡尔顿酒店也发现了同样的情况。房间宽敞，服务一流。请清洁地毯，投资维护这些曾经豪华的酒店。 （原文） The hotel’s common spaces are lovely. The rooms are a bit warn but clean. Our rug was stained which diminished the ambiance of the space. Most folks who visit the Ritz don’t have stained carpets at home. I’ve noticed the same in the DC Ritz-Carlton hotel. The rooms are spacious and the service is top notch. Clean the carpet people and invest in the maintenance of these once grand hotels.

（由 Google 翻译）糟糕的经历。我在这里预订了新婚之夜的房间。我五次打电话给礼宾部，想安排在我抵达时在房间里摆放香槟和鲜花。礼宾部五次都没有回电。我要求与经理通话，等了15分钟才终于有人接通。他们态度很差，好像我打扰了他们一样。哇。这可是丽思卡尔顿酒店。我简直不敢相信。这里的服务质量简直一落千丈。所以我取消了丽思卡尔顿的新婚之夜预订，决定住在其他地方。 我的新婚之夜是在韦斯特波特喜来登小屋酒店度过的，当他们发现这是我的新婚之夜时，我受到了皇室般的待遇。我认为丽思卡尔顿酒店被高估了。考虑到他们收取的费用，我应该得到更好的待遇。韦斯特波特广场喜来登小屋酒店比丽思卡尔顿酒店好得多，而且价格便宜得多。 我在美国出差时都会住在丽思卡尔顿酒店。从现在起我将住在其他地方。 （原文） Horrible experience. Booked a room here for my wedding night. Tried to call concierge 5 different times to arrange to have champagne and flowers place in my room on my arrival. Concierge never called me back all 5 times. Asked to speak with manager and after 15 minute wait on phone finally spoke with someone. They had a pissed off attitude like I was bothering them. Wow. And this is the Ritz Carlton. I couldn't believe it. The quality has gone right down the tube here. So I canceled my wedding night reservation at the Ritz and decided to stay elsewhere. I spent my wedding night at the Westport Sheraton Chalet hotel instead and was treated like royalty when they found out it was my wedding night. The Ritz Carlton is over rated in my opinion. For the money they charge I deserve better treatment. The Westport plaza Sheraton Chalet hotel was so much nicer than the Ritz and cost so much less. I stay at the Ritz Carlton when I travel on business across the USA. From now on I will stay elsewhere.

（由 Google 翻译）真是太棒了！！今年是我和我美丽的妻子结婚25周年纪念日。几个月前我们去欧洲旅行庆祝过，但我们还是想在真正的纪念日当天好好庆祝一番。我们决定在丽思卡尔顿酒店住一晚，享用晚餐。 抵达酒店后，所有员工都非常热情周到，并祝贺我们结婚纪念日快乐。他们为我们升级了房间，还贴心地准备了香槟和一张温馨的贺卡。这些小小的举动让我们倍感温暖，我们非常感激。很高兴看到如此热情好客的服务依然存在。感谢圣路易斯丽思卡尔顿酒店全体员工，你们做得太棒了！ （原文） What a fantastic experience!! This year was my 25th anniversary with my beautiful wife. A couple months ago we celebrated with a European trip but we still wanted to do something on our actual anniversary. We decided to stay a night at the Ritz and enjoy dinner. Upon arriving, this staff was so gracious and all congratulated us on our anniversary. They upgraded our room and provided champagne with a nice note. These little touches went a long way and we were very appreciative. It’s nice to see that kind of hospitality is still around. Thank you to the full staff at Ritz STL. Well done!

（由 Google 翻译）我一直在找去年八月对这家酒店的评价。我刚订了另一趟回程！既然当时没写评价，现在来写一篇吧。服务员、前台、餐厅工作人员、客房服务……每个人……他们都懂客户服务，让我们的住宿体验棒极了！床和床单都很棒。我很享受在浴缸里用镜面电视看电视。哈哈，我强烈推荐客房服务点咖啡，因为味道好极了。咖啡来自街上一家叫Kaldi’s Coffee的当地咖啡店。他们咖啡馆的周日早午餐棒极了！餐厅里的Greg逗得我们开怀大笑。我想他可能是酒店大堂经理。工作人员知道我们是乘飞机来观看P!nk的演唱会，特意给我们房间里准备了一些P!nk的纪念品。现在我们还留着呢！哈哈。10月29日再见！抱歉这么久才写评价！！ （原文） I was looking for my review of the hotel from August last year. I just booked another trip back! And since I did not do a review then, I will do one now. The valet, front desk, dining room staff, and room service… everyone… they all knew customer service and made our stay awesome! The beds and sheets were amazing. I enjoyed being able to watch TV from the tub with the mirror tv. Lol and I highly recommend ordering coffee from room service because it’s incredible. It’s from a coffee a local coffee shop down the road called Kaldi’s Coffee. The Sunday Brunch at their cafe was incredible! Greg in the dining room had us cracking up. I think he may have been the floor manager. And the staff knew we flew in for a P!nk concert and they went out of their way to give us a P!nk things for our room. And we still have them! lol. See you guys again on Oct. 29! Sorry it took me so long to enter a review!!

（由 Google 翻译）这可不是你想象中的丽兹酒店。酒店还在施工。很多以前的评论好像都是最近的。我最喜欢的是预订房间，他们给我发了两份申请表，告知我到达的时间，结果我到的时候房间还没准备好，这让我赶时间，因为我开了四个小时的车才到，还要赶去参加一个婚礼。 然后我们准备离开，因为房间还没准备好，他们忘了激活钥匙才能离开停车场，所以我下车后跑回了酒店，他们给了我免费停车，这很贴心，但车费已经包含在房费里了，所以有点无语。我不知道，还是省钱住他们在布伦特伍德的庭院吧。 （原文） It is not what you would think of a ritz. There is still work taking place. A lot of the past reviews seem to be recent. My favorite was booking a room, and two request forms sent to me for my arrival time, and when I did arrive the room wasn’t ready which rushed me for time to get to a wedding after driving here four hours. Then we go to leave, and because the room wasn’t ready they forgot to activate the key to get out of the parking garage, so after getting out of my car running back inside, and being offered free parking, which was very sweet but it’s was included in the room so kind of mute. Idk man, save money and stay at their courtyard in Brentwood.

（由 Google 翻译）一小群朋友决定点饮料，而我们的孩子则在拍毕业舞会照片。我们的酒吧账单是200英镑。经理阻止了我们六个青少年的拍照。孩子们并不吵闹，而且很有礼貌。我们觉得管理层很粗鲁。 （原文） A small group of friends decided to order drinks while our children took prom pics. Our bar bill was 200. The manager stopped our small group of 6 teenagers from taking photos . The kids were not loud and were actually very well mannered. We found it rude of the management.

（由 Google 翻译）这是我在圣路易斯最喜欢的酒店。办理入住的Lauren非常热情友好！感谢你们的热情款待和周到服务。对于像我这样一年中有一半以上时间都住在酒店的人来说，热情周到的服务意义非凡。我一定会再次入住。 （原文） Favorite hotel in St. Louis. Lauren at check in was lovely!!! Thank you for the excellent hospitality and kindness. A warm welcome makes a huge difference for someone like me who is gone from home more than half the year in hotels. I will always be back.

（由 Google 翻译）我们和家人在这里住了几晚，总体体验很棒。工作人员非常出色——友好热情，总是乐于助人。地理位置优越，步行即可到达许多景点，市中心的免费停车位更是一大优势。 房间本身很不错——干净舒适，虽然略显狭小和陈旧。马桶水压较低，但淋浴效果很好。床也很干净舒适。欢乐时光和早餐对于带孩子旅行的人来说是个不错的福利，但大堂确实经常爆满！ （原文） We just spent a few nights here with our family and had a great overall experience. The staff were outstanding—friendly, welcoming, and always willing to help. The location is phenomenal, with many attractions within walking distance, and the free parking in downtown is a major bonus. The room itself was decent—clean and comfortable, though a bit small and somewhat outdated. The toilet had low pressure, but the shower worked well. The beds were clean and comfortable. The happy hour and breakfast were a nice perk when traveling with kids, but the lobby does get full!

（由 Google 翻译）我在这里住得很愉快！唯一让我没能给五星好评的是，空调压缩机关机后就无法再启动，除非我手动打开和关闭恒温器。另外，枕套的质地几乎像天鹅绒一样，我不太喜欢，因为我比较喜欢凉爽的枕头。 不过除此之外，员工们都非常好，酒店位置也不错，早餐也不错！ （原文） I enjoyed my stay here! The only things that prevented this from being a 5 star review is that the air conditioner compressor wouldn’t turn back on after cycling off unless I turned the thermostat on and off. Also, the pillowcases had an almost velvety texture, which I did not prefer as I prefer cool pillows. But otherwise, the employees are all really nice, the hotel is located in a good area, and the breakfast was decent!

（由 Google 翻译）下午2:30左右我到达办理入住手续时，前面已经排了四位客人。等我走到柜台时，后面已经排了六七位客人。尽管前台只有一位值班人员，但这位女士却非常出色——冷静、专注、高效。办理入住手续时，电话响了。她礼貌地告辞，专业地接听了电话，然后毫不犹豫地回来，完美地完成了她之前的工作。我们都印象深刻。 房间很漂亮，床也很舒服。 （原文） When I arrived to check in around 2:30 PM, four guests were ahead of me in line. By the time I reached the counter, six or seven more had lined up behind me. Despite being the only clerk on duty, the woman at the front desk was remarkable - calm, focused, and efficient. Midway through my check-in, the phone rang. She politely excused herself, answered the call with professionalism, then returned without missing a beat, seamlessly picking up right where she left off. We were ALL impressed. The room was nice and the beds were very comfortable.

（由 Google 翻译）我们最近去圣路易斯短途旅行时，就住在这里。我们通常住在德鲁里酒店 (Drury Inn)，但这次决定试试梨树酒店 (Pear Tree Inn)。早餐和德鲁里酒店差不多，所以没什么可抱怨的！他们不像德鲁里酒店那样提供晚间优惠，但会在晚上提供玉米片、薯片和椒盐脆饼。他们也像德鲁里酒店一样，提供汽水机和爆米花机。服务很棒。办理入住的那位女士效率很高，也很友善。昆西酒店 (Quincy) 很贴心地帮我丈夫找到了备用枕头。房间的清洁度不如德鲁里酒店，但这并没有阻止我们再次入住。总而言之，这是一次不错的住宿体验，价格合理，而且距离我们想去的所有地方都在15分钟路程之内。 （原文） We recently stayed here on a short trip to St. Louis. We usually stay at Drury Inn but decided to give Pear Tree Inn a try. The breakfast is pretty much the same as Drury inn so no complaints with that! They don’t do an evening kickback like Drury but they do offer during that same time nachos, potato chips and pretzels. They also have the soda machine and popcorn machine like the Drury does. Service was great. The lady who was there at check in was super efficient and kind. Quincy was amazing finding extra pillows for my husband. The room cleanliness standard wasn’t the same as Drury Inn but it wasn’t anything that would stop us from staying again. All in all a good stay for a reasonable price and was within 15 minutes of everything we wanted to do.

（由 Google 翻译）我们预订了15号的房间，但我到的时候，priceline系统里没有我的预订信息。Doors尽力帮我解决了问题，最后只好把房间交给Cheyenne。她们俩都非常乐于助人，而且有点粗鲁。我知道这个行业可能会有粗鲁的员工，但这里没有。那天晚上，这两位员工竭尽全力帮助我和我的家人。 房间本身很棒，所有员工都很棒。他们有一台汽水机，营业到晚上10点，不收取额外费用，还有免费爆米花。我们住的那天晚上，从5点30分到晚上7点，薯片、椒盐脆饼和玉米片是免费的。同一天晚上，我房间里的每位成人可以免费享用3瓶啤酒或3杯葡萄酒，但这可能是因为圣路易斯蓝调队那天晚上有比赛。 强烈推荐这家酒店（64号店）。Doris和Cheyenne，我和我的家人非常感谢你们为我们所做的一切。如果你们的老板正在读这篇文章，那你们两位应该加薪。她们是很棒的人，客户服务态度也很好。我们会再次预订这里。 （原文） We had a room scheduled for the 15th when I got there priceline didn't have my reservation in the system. Doors helped me out as much as she could then it had to be handed over to Cheyenne. Both of them were very helpful and kinda. I know that industry can have rude workers but not here. These 2 went above and beyond to help me and my family that night. The room itself was great the entire staff was amazing. They had a soda machine that was open till 10pm no extra cost, free popcorn, the night we stayed had chips, pretzels and nachos free from 530-7pm and that same night ameaxh adult in my room could have 3 beers or 3 glasses of wine for free but that may have been because the St. Louis Blues had a game that night. Highly recommend this hotel (site 64) Doris and Cheyenne my family and I greatly appreciate everything you done for us and if your boss is reading these those 2 deserve raises. Great people with great customer service attitudes. We will be booking here again.

（由 Google 翻译）我住在这里是因为我要去看圣路易斯城的足球比赛，这家酒店就在街对面。它也就在联合车站对面。我从机场坐火车，那是最近的一站。总之，酒店本身很不错，房间也很不错。早餐也不错。令我惊喜的是，傍晚有“欢乐时光”，提供免费小吃和免费饮料，这真是一个意想不到的惊喜！从酒店步行到圣路易斯城的这片区域非常方便。总之，这是一个很棒的住宿地点。强烈推荐！（照片是从10楼拍摄的）。 （原文） I stayed here because I was going to a St Louis City soccer game and this hotel is literally right across the street. It's also just across the street from Union Station. I took the train from the airport, and that's the nearest stop. Anyways, the hotel itself is nice and the rooms are nice. The breakfast is good too. I was surprised that there was a 'happy hour' in the early evening with free snacks and free drinks, a really fantastic perk that I wasn't expecting! Very walkable to this part of STL. Overall, a great place to stay. Highly recommended! (the photos are views from the 10th floor).

（由 Google 翻译）非常棒的一天！泳池太棒了，还有热水浴缸！房间超级干净！早餐很棒！欢乐时光也很棒。即使你不喝酒，他们也有汽水！还有小吃！客户服务一流！ （原文） Excellence day! Swimming pool was amazing so it was a hot tub! The rooms were super clean! Breakfast is great in the morning! Happy hour was good too. Even if you don't drink, they have fountain drinks! And snacks! Customer service with the best!

（由 Google 翻译）每次去圣路易斯看望巴恩斯医院，我们都会入住这家酒店。酒店员工非常友善，一位和蔼的女士主动帮我们把带女儿的所有行李搬到房间。房间和整个酒店都非常干净整洁，品质上乘。免费的早餐和晚餐，还包含饮品，性价比超高，非常方便。我们每次来这里都很愉快，也为我们的旅程增添了不少乐趣。 （原文） This is our hotel for when we make trips to St. Louis to go to Barnes hospital. The staff is so friendly; one of the nice ladies offered to help us up to our room with all the stuff we have to travel with for our daughter. The rooms and whole place are very clean and nice quality. The complimentary breakfast and dinner with drinks cannot be beaten as a great value and convenience. We always appreciate our time here. It brings some enjoyment to our stays for these trips.

（由 Google 翻译）这家酒店真是太棒了！我从2002年起就是万豪的忠实顾客，但在经历了一系列令人失望的入住体验后，本周早些时候我和几个朋友在这家德鲁里酒店住了两晚。入住体验非常棒，我决定把我的品牌忠诚度转移到德鲁里酒店。我非常注重酒店的清洁，而这家酒店的每个角落都干净舒适。退房时提供免费爆米花，晚上还有免费的墨西哥卷饼/玉米片吧台，以及包括酒精在内的免费饮品。床和枕头都很舒服。房间很安静。停车免费。一切都很棒！ （原文） This hotel is pristine! I was a loyal Marriott customer since 2002 but after a series of disappointing stays at a number of their properties, I stayed at this Drury Inn earlier this week with some friends for 2 nights. I had such a nice stay that I’m switching my brand loyalty to Drury. I am very particular about hotel cleanliness and every area of this hotel was immaculate and comfortable. Free popcorn at checkout and a free taco/nacho bar in the evening along with free drinks including alcohol. The bed and pillows were comfy. The rooms were quiet. Parking was free. Excellent all around!

（由 Google 翻译）一家不错的酒店，干净整洁。提供免费早餐和晚餐。如果你住在德鲁里酒店，这没什么好奇怪的。我很满意，会推荐给其他人。 这家酒店的另一个优点是它有窗式空调，换句话说，空气很新鲜。没有走廊里那种令人讨厌的循环空气。 酒店有一台很棒的电视，我可以用它来点火。 Wi-Fi 一如既往地好。 （原文） A nice hotel, nice and clean. Has the complimentary breakfast and dinner. Nothing really surprising if you stay at Drury's. I was pleased with it and would recommend it to others. Another nice thing about this hotel is that it has the window units, in other words, fresh air. Not the nasty recirculated air from the hallways or whatever. It has a nice TV that I can hook my fire stick up with. Wi-Fi is excellent as always.

（由 Google 翻译）这是您在圣路易斯家庭度假的理想酒店。如果您来此长期接受医疗护理，这里也是绝佳之选。酒店紧邻I44州际公路，坐落在历史悠久的意大利裔美国人聚居地——圣路易斯山（The Hill）的边缘，驱车片刻即可到达塔格罗夫公园（Tower Grove Park）、动物园、植物园、科学博物馆以及巴恩斯医院（Barnes Hospital）。酒店本身非常干净，员工也非常友善。早餐和夜间“小吃”营养丰富、美味可口、种类丰富且令人饱腹，因此只需预留午餐的预算。圣路易斯山的餐厅完美满足了您的需求，此外还有意大利杂货店、面包店和意式冰淇淋店。游泳池分为室内和室外，毗邻洗衣房和健身中心，方便家庭同时进行多项活动。我从未遇到过夜间噪音问题，而且我睡眠很浅。我强烈推荐这家温馨舒适的旅馆。 （原文） This is the hotel you want for a family vacation in St. Louis. It's also an excellent choice if you're here for long-term medical care. It's just off I44 on the edge of the Hill, the old Italian-American enclave, and is only a short drive to Tower Grove Park, the Zoo, the Botanical Gardens, or the Science Museum, as well as Barnes Hospital. The hotel itself is exceedingly clean. The staff is very kind. The breakfast and nighttime "snack" are nutritious, delicious, varied, and filling, so only lunch needs to be budgeted. The restaurants of the Hill fill that need perfectly, and there are Italian grocery stores, bakeries, and gelato parlors as well. The pool is indoor/outdoor and right next to the laundry room and fitness center, making it easy for families to multitask. I've had no issues with nighttime noises, and I'm a light sleeper. I highly recommend this welcoming and cheery hostelry.

（由 Google 翻译）我们经常一住就是几个月，因为我们的儿子总是因为手术住院。我们甚至还打赌猜他们晚餐会供应什么（以前是轮流供应墨西哥卷饼、鸡肉阿尔弗雷多意面和手撕猪肉迷你汉堡，现在有点懵，因为是肉丸和阿尔弗雷多意面，所以赌局取消了，哈哈）。我想，这就是努力把不愉快的时刻变得有趣的方法吧。即使在我们遇到困难的时候，我似乎总能注意到那些值得表扬的人。这次我特别注意到了米兰达·曼宁。在我们所有的压力下，她显得格外快乐，远远超出了她服务客人的职责范围（你可以在很多人身上看到这一点，这意味着你能看出他们只是在努力度过这一天，就像我们所有人一样）。谁知道她的故事呢？但你能感觉到她努力让客人感到舒适，她是亮点，是闪耀的光芒。你很难找到像她这样的员工……她热爱这份工作，热爱与人相处，以至于不会被负面情绪影响。她努力让别人感到快乐。你们最好给她加薪，因为像她这样的员工很难得。找到她。你会在培训、解雇和招聘上花费更多钱。要懂得她的价值，因为她也懂得自己的价值！谢谢米兰达让我们住得这么愉快！！！ （原文） We have stayed at hotels for months at a time. Our son being in the hospital all the time for surgeries. We even have a bet going on guessing what they will be serving for dinner when we get there (it use to be a rotation of tacos, chicken Alfredo , and pulled pork sliders. ,now little confused cause it was meatballs and Alfredo, so bet was off lol. Try to make un-fun moments fun i guess. Even in our struggles I seem to always notice those whom deserve a mention. This time I definitely noticed Miranda Manning.In All our stress, she stood out as joyful , going beyond her normal duty of just serving guest ( you can spot this in a lot of people meaning you can tell they are just trying to get throughthe day, like all of us). Who knows her story.? But the fact that you could tell she was trying to make guest feel good, she was the highlight, the sparkle. It is so rare you find an employee like that... that loves the job or people enough to not let negativity get her. She strives to make others feel good. You all better give her a raise cause employees like this are hard to find. You will spend way more money training and firing and hiring. Know her worth, because she knows hers! Thank you Miranda for making our stay!!!

（由 Google 翻译）地理位置优越，距离动物园一英里。 他们每晚都提供晚餐，并赠送三杯免费饮料。我们吃了土豆泥、肉丸、沙拉和玉米片。 他们还提供美味的早餐，对酒店来说，还有什么比这更好的呢？ 他们的服务非常棒。他们会过来查看你的入住情况。用餐时，你可以把盘子拿走，这真是一次很棒的体验，我们还会再来的。 双人间是前一天最后一刻在 Priceline 上支付的，140 美元。 （原文） Excellent location one mile from the zoo They have dinner every night with three drinks for free. We had mashed potatoes and meatballs with salad and nachos They also offer an amazing breakfast what more could you ask for from a hotel They have amazing service. They come around and check on you. While you are eating take your plates just a great experience we will return. Double room paid $140 on Priceline last minute the day before.

（由 Google 翻译）员工非常友好、热情，乐于助人。我患有哮喘，我们的房间非常干净，几乎每天都打扫。早餐很棒，晚间饮品等也很不错。这完全出乎我的意料。我们会再次入住。 （原文） Staff was very friendly, helpful and welcoming. I have asthma and our room was very clean and they cleaned it almost every day. Breakfast was great and evening drinks, etc was good. I didn't expect that. We would stay there again.

（由 Google 翻译）当他们不与其他员工交谈时，服务很棒。Natalia 非常友好和乐于助人。我能看出他们都很努力。考虑到这家汉普顿酒店的状况，这并不奇怪。它需要全面整修。墙壁剥落，走廊里的地毯破旧不堪，空间狭窄，有些地方看起来不太干净。17 层楼只有 3 部狭窄的电梯。到处都有杂草的味道。你需要用键盘才能在酒店里移动，我想这说明安全，但这并不能让你感到安全。这个街区很容易步行，附近有餐馆、拱门和商店，但你最好不要独自一人或晚上步行。这是一个非常破败、简陋的街区。就连工作人员都说你晚上不要把车停在街上。 （原文） Service was great when they weren't talking to the other staff. Natalia was very friendly and helpful. I could see they were all working hard. Which is not a surprise given the condition of this Hampton Inn. It needs a complete overall. The walls are peeling, threadbare carpet in hallways, cramped space, some areas didn't seem clean. 3 cramped elevators for 17 floors. Everywhere smelled like weed. You needed a keyboard to get anywhere in the hotel, which I guess speaks to safety, but it doesn't make you feel safe. The neighborhood was easy to walk, restaurants, the Arch and stores near by, but you better not walk alone or at night. It's a very run down, sketchy neighborhood. Even the staff said you don't want to park your car on the street at night.

（由 Google 翻译）过去10到15年，我们住过很多家希尔顿酒店。不得不说，这次入住圣路易斯市中心汉普顿酒店是所有酒店中最好的！ 没错……酒店建筑和房间都很不错。但酒店员工真的太棒了。他们超级友好，提供了额外的区域信息，让我们感觉宾至如归。前台工作人员、早餐工作人员、客房部以及酒店维护团队都体现了这一点。他们每个人都不辞辛劳地感谢我们选择他们的酒店。特别要说的是，在我们入住期间，前台的Paula和Kayla几乎是我们最需要帮助的人。我们看得出来，她们非常感激能来这里，也感激我们能来这里。等我聪明一点，知道如何发明传送器，Paula和Kayla就能跟我们一起去了！ 即使我只是穿越西海岸和东海岸之间的圣路易斯，这也将是我的停留地点（我希望他们的户外停车场可以容纳旅行拖车）。 （原文） We have stayed at a lot of Hilton properties over the last 10-15 years. I have to say that this stay at the Hampton Inn- Downtown St Louis was the best put of all of them!! Yes...the building and the rooms are decent. But, the staff really takes it over the top. They were so incredibly nice, offered extra area information, and really made us feel welcome. This applies to the front desk staff, the morning breakfast crew, the housekeeping department, as well as the building maintenance team. Every one of them went out of their way to thank us for picking their property to stay at. Of specific note, Paula and Kayla at the front desk were our constant go to people during most of our stay. We could tell that they really appreciated being there, as well as us being there. When I get smarter and know how to invent a teleporter, Paula and Kayla will get to come where we go! Even if I am just traversing through St Louis between the west coast and east coast, this will be my stopping location (I hope their outdoors parking lot can accommodate a travel trailer).

（由 Google 翻译）工作人员友好热情，乐于助人，房间干净整洁，床铺舒适，毛巾柔软蓬松！我惊喜地发现，我竟然很喜欢他们的自助早餐，通常我只点冷食，但他们做的鸡蛋真的太棒了！而且，地理位置优越，隔壁就是一家很棒的当地咖啡/冰淇淋店，步行5分钟就能到穹顶体育场！ （原文） The staff are friendly and helpful, the rooms are clean, beds cozy, towels fluffy! I was surprised I enjoyed their breakfast buffet, usually I just grab the cold stuff but they make GREAT eggs! Also, the location is fantastic, right next door is a great local coffee/ice cream spot, and the dome is a 5 min walk!

（由 Google 翻译）我周末在这家酒店度过了最美好的时光！房间宽敞漂亮，一切都很干净，而且我们整个入住期间都能在酒店门口找到停车位。然而，最让我印象深刻的是前台工作人员！他们不仅专业，而且非常热情友好。我们一起度过了很多欢乐时光，他们这个周末对我和我的朋友照顾得无微不至。离开酒店后，我发现把洗漱包落在了房间里，里面装着我的护肤品和首饰，我立刻感到一阵恶心。我打电话给酒店，他们保证第二天就会寄给我。我以为要付运费，这也没关系，但没想到他们不仅承担了运费，还加急寄送，所以我两天就收到了洗漱包。这服务简直太棒了！如果我以后再来圣路易斯，我一定会再次选择入住这家酒店！ （原文） i had the absolute best time when I stayed at this hotel over the weekend! The rooms were very spacious and beautiful, everything was clean and we were able to get a parking spot right outside the hotel our whole stay. However, the absolute best part of my stay was the front desk associates!! they were not only professional but so personable as well. we shared many laughs together and they went above and beyond for me and my friend this weekend. after leaving, I realized i left my toiletry bag in my room with all my skin care and jewelry and was immediately sick. I called the hotel and they assured me they would have it shipped out to me the next day. I assumed I would be paying a fee for the shipping, which would’ve been fine, but come to find out, not only did they cover the fee, they also did expedited shipping so I was able to get my bag within 2 days. just beyond incredible service and if i’m ever in stl again, i will always choose to stay here!!

（由 Google 翻译）我写这篇评论的主要目的是为了表扬一下我在11月9日（周日）早上遇到的那位前台工作人员。他是一位年纪较大的先生，很遗憾，直到我们离开后我才想起要问他的名字。在我们入住期间，酒店的电梯简直糟糕透了。（我们住在16楼，不然我们宁愿走楼梯，因为电梯实在太差劲了。）当时有一台电梯坏了，但这还不是最主要的问题。电梯的操作系统出了故障，总是跳过我们所在的楼层，我们等了大约15分钟才终于等到一台电梯。我当时非常恼火，其他客人也在抱怨。退房时，我向前台表达了我的不满，那位先生非常专业，也很理解我们的遭遇，并在我们离开前妥善解决了问题，尽管这并非他所能避免的。我非常感谢您，先生，在我看来，优质的客户服务至关重要。至于酒店本身……大堂非常漂亮。我们很喜欢酒店的安保措施。房间确实需要彻底翻新一下。房间倒是挺干净的。当然，电梯也需要修理。我们听到一位工作人员说电梯已经坏了四个星期了。总的来说，这家酒店还不错。除非房间翻新，否则我们可能不会再来了。 （原文） The main reason I am making this review is to brag on the front desk worker I encountered Sunday morning 11/9/25. He was an older gentleman and I unfortunately didn’t think to get his name until after we departed. The elevators were absolutely horrific the entire time we stayed. (We were on the 16th floor or we would have just used the stairs they were that bad) They had one out but that wasn’t really the issue. The operating system was messed up and kept skipping our floor and it took about 15 minutes to finally get one to us. I was extremely aggravated and other guest were complaining as well. When I expressed my frustrations at the front desk during checkout the man was very professional and sympathetic to our experience and made things right with us before we left even though this wasn’t anything he could have prevented. I do appreciate you sir and great customer service goes a long way in my book. Now, for the hotel itself.. the main lobby is gorgeous. We loved the security measures in place. The rooms could definitely use a complete renovation. They were clean though. The elevator of course needs to be fixed as well. We heard a worker say the one had been broke for 4 weeks. Over all a pretty good hotel. Not sure if we would be back unless the rooms are updated.

（由 Google 翻译）办理入住时，客服服务非常出色、友好。每个人都非常乐于助人，态度也很好。我们窗外就能看到拱门。隔壁房间里有一群没人看管的吵闹的孩子。他们在床上跑来跑去，还摔门，一直到晚上11点。我刚拿起电话想打电话给前台，就有人冲他们吼，让他们去睡觉！ 他们当时正在吃早餐，竟然不等着轮到自己，还抢别人。（肯定是同一拨人！）除此之外，一切都很棒！干净整洁，闪闪发亮。 （原文） Excellent, friendly customer service at check in. Everyone was very helpful and kind. We could see the arch outside our window. There were a bunch of unsupervised, loud kids in the room next door. Running, jumping on beds and slamming doors until 11pm. I had just reached for the phone to call the desk when someone yelled at them to go to bed! They were also at breakfast and were grabbing over people instead of waiting their turn. ( It had to be the same ones!) Other than that everything was great! Clean and shiny.

（由 Google 翻译）不幸的是，我们不得不延长住宿时间，因为我妻子出了意外，我们无法继续66号公路之旅，需要返回澳大利亚。所有工作人员都非常棒，乐于助人，而且非常热情周到。他们不停地询问我们是否需要帮助。这项服务是无价的，他们非常真诚。 谢谢朱莉、劳伦斯和所有工作人员，你们真是太棒了。 （原文） We unfortunately had to extend our stay as my wife had an accident and we could not continue our journey with our Route 66 tour and needed to return to Australia. ALL of the staff were so absolutely wonderful, helpful and very compassionate. They continuously asked if we needed any help. You can't pay for this service, it was very genuine. Thank you Julie, Laurence and all of the staff, you are genuinely wonderful people.

（由 Google 翻译）我在这里观看了红雀队的比赛，体验非常棒。地理位置无与伦比——步行即可到达布希体育场和拱门，而且离火车站只有一个街区。 Mark C. 给我升级了房间，这真的让我的住宿体验更加完美。房间里的小吃和饮料很贴心，在漫长的旅行或户外活动之后，非常适合。早餐种类丰富，种类丰富。 房间虽然有点老旧，但很大很舒适，这对我们来说很合适，因为我们大部分时间都在外面。总而言之，住宿体验很棒。 （原文） Stayed here for a Cardinals game and had a great experience. The location can’t be beat — walking distance to Busch Stadium, the Arch, and only a block from the train station. Mark C. gave me an upgrade which really made the stay better. The snacks and drinks in the room were a nice touch and perfect after a long day of traveling or being outside. Breakfast was solid with plenty of choices. The rooms are a little dated, but they’re big and comfortable, which worked well for us since we were out most of the time anyway. Overall, a great stay.

（由 Google 翻译）这家酒店位于市中心，步行即可轻松抵达布希体育场和拱门国家公园。房间宽敞干净，令我惊喜不已。我原本以为房间会有些老旧，但没想到它竟然如此现代清新。工作人员服务周到，帮我预订了一些很棒的餐厅。酒店附近还有很多餐厅和娱乐场所。我绝对会再次入住这里。 （原文） This location is downtown with convenient walking access to Busch Stadium and the Arch National Park. I was pleasantly surprised by the size of my room and how clean it was. I was anticipating something dated but was pleasantly surprised how modern and fresh it was. The staff was great and made some excellent dining reservations. The hotel is also convenient to a ton of restaurants and entertainment venues. I would absolutely stay here again.

（由 Google 翻译）房间和大堂都很漂亮！代客停车很方便，入住也很快捷。位置可能比有些人想的要远一点（离布希体育场/市中心），但步行很方便。免费饮料和早餐是一大福利！这是我们住过的最宽敞舒适的房间之一。泳池很小，只有3英尺深，但对我们儿子来说还算可以。以后还会住这里！ （原文） Beautiful rooms and lobby! Valet parking was convenient and check in was easy. Located a bit further than some may like (from Busch stadium/downtown) but an easy walk. Free drinks and breakfast were a major perk! One of the most spacious and comfortable rooms we've ever stayed in. Pool is small and only 3 feet deep, but worked for our son. Will stay here again!

（由 Google 翻译）我们住在圣路易斯，经常在请保姆时预订房间，这样我们就有了逃离喧嚣的感觉。通常游泳池或位置是卖点。我们选择这个房间而不是联合车站，是因为我们使用的第三方网站宣传它有室内停车场，而我们到达时停车费为 49 美元，而且只提供代客泊车服务。（联合车站停车稍微便宜一点，但位置优美，所以弥补了这一点。）虽然我们可以随时取车，但这是有史以来最不方便的地方，我被困在房间里，除了早餐和肮脏的游泳池外没有其他设施。所以几乎是浪费。不能游泳，我们被困在房间里，因为我们不想每次想离开时都等代客泊车来取车。房间里没有浴缸。只有淋浴，看起来很不完整，也很不舒服。酒店内的餐厅食物很难吃，不要点披萨——这很正常，但我们依赖它，因为我们被迫选择代客泊车。太疯狂了。千万别订这家酒店，因为它看起来很划算，其实根本不划算。等你付200美元住一晚，还不如直接订个好一点的房间。多花点钱，体验更好。 以后再感谢我吧。而且酒店是无烟的，这很好。我通常想抽烟的时候就开车兜风，但这里不能抽，因为我的车被他们占了。这次住宿彻底结束了我们在城里订房间的传统，因为这次体验太不满意了。我们再也不会来了。下次我们打算多花点钱， 然后去城外住。 （原文） We live in St. Louis and often book rooms when we get a sitter to just feel like we’re getting away. Normally the pool or location is the selling point. We chose this room over union station due to it being advertised as covered parking on the 3rd party site we used and when we arrived the parking was 49$ and valet only. (Union station parking is a little cheaper but the location is beautiful so it makes up for tht. )Although we can get our vehicle any time we need it , that’s the worst inconvenience ever and it’s left me confined to the room w no amenities other than breakfast and a dirty pool. So pretty much a waste. No swimming and we were stuck in the room bc we don’t wanna wait on valet to get our car each time we want to leave. The room has no tub. Only a shower it looks incomplete and uncomfortable. The restaurant inside the hotel has gross food DO NOT get the pizza —Thats normal but we were depending on it since we were forced to get valet parking. It’s so crazy. Don’t book this hotel bc it looks like a deal bc it really isn’t and by the time u pay $200 for one night you might as well just get the better room. Spend the extra money and do better Thank me later also smoke free which is fine I usually get in my car and go for a ride when I want to smoke but can’t do tht here since they have my car. This stay has ended our tradition of booking rooms in town bc of how unsatisfying it was We will never do this again. Next time we re going to spend a little More and just go out of town.

（由 Google 翻译）床虱——入住期间，我多处被咬。我原本期望Embassy Suites酒店能更好一些。我已向客服反映，正在等待总经理的回复。 房间周期性地发出啸叫声——不确定是暖通空调还是其他电器的问题。浴室设计和执行不佳——没有主动通风，导致湿度过高。淋浴水流速度慢，水压不足。淋浴间宽度狭窄，玻璃和瓷砖墙限制了活动。垂直扶手的位置加剧了淋浴间的狭窄，进一步限制了活动。淋浴门密封不严，导致水漏到浴室地板上，存在安全隐患。浴室门打开后是玻璃淋浴门，马桶（与浴室入口门）的摆动间隙出奇地小。浴室抽屉没有衬垫，而且沾满了溢出的污渍。 员工大约50%是新员工，监督和管理不足（少数员工表现良好）。太多员工拿着手机或无视顾客，在走廊里挡住顾客的路（一手拿着手机，一手拿着掸子），在顾客面前用手机大声观看视频（早餐），在前门和电梯之间不主动问候顾客（有些服务员盯着手机，阻塞了入口处狭窄的楼梯/走道），在大堂大声交谈，隔音效果不佳……这些都是二星级酒店的行为和条件。 卧室的抽屉操作不顺畅。熨衣板年久失修，导致我打电话给前台更换，响了好久才有人接听。 没有酒店内停车位，也没有隔壁的过夜停车位。你要么支付约49美元/晚的代客泊车费，要么在散落着垃圾、鸟类粪便和人类粪便的人行道上行走，住在一个街区之外，每晚35美元。 这不是四星级酒店的体验。这里也不适合家庭居住。 （原文） Bed bugs - experienced multiple areas of bites from my stay. I expected better from an embassy suites property. Reported to customer service, and waiting to hear back from the general manager. Room had a periodic whistling noise - not sure if it was hvac, or appliance related. Poor bathroom design and execution - no active ventilation, leading to excessive humidity. Shower with low flow rate and insufficient water pressure. Shower width is narrow, making movement restricted by the glass and tile walls. Narrow width of the shower is exacerbated by the placement of the vertical grab bar, further restricting movement. The shower door is not sealed appropriately, leading to water escaping to the bathroom floor creating a safety issue. The bathroom door opens into the glass shower door, and swing clearance on the toilet (with the bathroom entry door) is surprisingly small. The bathroom drawers have no liners, and are stained from spills. Staff appears to be ~50% recent hires, with insufficient supervision and management (a minority share of the staff was great). Too many staff members with their phones out and/or ignoring customers, standing in customers' way in hallways (phone in one hand, duster in another), watching video content on their phones with full volume in front of customers (breakfast), not greating customers between the front door and elevators (some valets stairing at phones, obstructing restictive stairway/walkway at entrance), and loud personal conversations in a lobby with insufficient sound dampening... these are 2-star hotel behaviors and conditions. Drawers in the bedroom do not operate smoothly. Ironing board was in a state of disrepair, leading to calling the front desk for replacement and waiting many rings for an answered call. No on-site parking and no next-door overnight parking. You're either paying ~$49/ night for valet, or $35/night a block away while walking along sidewalks littered with garbage, bird waste, and human waste. Not a 4-star hotel experience. Not a family-friendly area of town.

（由 Google 翻译）不错的酒店，前台和代客泊车服务人员都非常友好。但是……整个泳池的内衬都皱巴巴的，而且已经从池底脱落了。如果没有特别说明的话，这里不再有漩涡浴缸或热水浴缸了（但招牌仍然竖着）。但是我已经洗完衣服后，烘干机却坏了（他们使用第三方），他们基本上说，算了。显然，让他们烘干我们已经湿透的衣服，对我来说责任太大了。所以我现在只能坐在这里，身边装着一袋湿漉漉的衣服。哈哈，酒店不应该是服务业吗？但就像我说的，前台工作人员很友好，但管理层似乎不愿意在他们可以轻松帮助客户的时候提供帮助。一个好的品牌因管理层的错误决策而受损，真是令人难过。 （原文） Nice hotel and the front desk staff and valet staff are beyond friendly. However… the entire lining of the pool is wrinkled and coming off of the floor of the pool. And in case it isn’t stated anywhere, there is no whirlpool or hot tub anymore (yet the sign is still up). But the dryers failed to work after I had already washed my clothes (they use a third party) and they basically said oh well. Apparently the liability of having my daughter’s cloth diapers is too much to have them dry our ALREADY wet clothes. So I am sitting here with a wet trash bag of clothes. Lol aren’t hotels supposed to be in the hospitality business? But like I said, front desk staff is nice, management however seems to not want to help out their customers when they so easily could. Sad to have a good brand’s name tainted by bad decisions on managements part.

（由 Google 翻译）这家酒店还不错，但略显陈旧。我们的浴室没有通风口，所以洗澡时所有东西都会潮湿。马桶需要重新安装。空调噪音很大，窗户肯定不是双层玻璃，因为街上的噪音整晚都很大。优点：服务好，位置也好。早餐时做煎蛋的小伙子很棒，不过早餐的布局和种类可以再丰富一些。除非他们翻新一下，否则不会再住这里了。 （原文） This hotel was fine but a bit tired and dated. Our bathroom had no vent so everything got damp when someone took a shower. The toilet needed to be reseated. The ac was very noisy and the windows must not be double glazed because the street noise was very high all night. Positives - service was good and the location was good. The guy doing omelettes at breakfast was great, although they could use a better layout and more variety at breakfast. Would not stay again unless they refurbish.

（由 Google 翻译）不错的小酒店，离拱门很近。一切都很好，员工友善，房间也很干净。唯一美中不足的是淋浴间的设计，门关上的方式很特别，而且密封性不好，水会漏到地板上。不过也没什么大不了的，就是有点烦人。 （原文） Nice small hotel. Close to the Arch. Everything was good. Staff was friendly, rooms cleaned. The only thing was the design of the actual shower, such a different concept of doors closing and it didn't seal all the way so the water was leaking onto my room floor. No biggie, just irritating.

（由 Google 翻译）淋浴间不干净，房间里没有保险箱，没有冰箱，也没有微波炉。走廊还是像以前一样闷热！当我走进酒店时，一位和蔼的女士迎接了我，但当我看到她坐在那里，手里拿着一个箱式风扇时，我立刻有一种预感。停车情况很糟糕。我们被告知要使用一个街区外的停车场，好吧，没关系。过夜停车收费 20 美元，并且规定必须在中午之前移开，否则需要额外付费。酒店前台说我们不需要移开，可以的。不到 24 小时，我们光是停车费就已经花了 64 美元。我们询问了前台，被告知要给酒店打电话。目前已经给他们打过电话了，但正在等回电。客房服务人员早上 9 点敲门问我们是否需要毛巾或其他东西，她因为晚上没有满满一车物品而感到尴尬。她说她是新来的。水龙头只流出温水来刷牙。我们永远不会再回来！ （原文） The showers are not clean, they do not have any safes in the rooms, no refrigerators, no microwaves. The halls are muggy as ever! When I entered the hotel I was greeted by a nice woman but I instantly had a feeling when I see her sitting there with a box fan on herself. The parking situation is terrible. We were told to use the parking garage a block over, which okay that’s fine. They charge $20 for overnight parking and it states to move before noon otherwise additional charges The hotel front desk said we didn’t need to move it, it would be fine. Less than 24 hours and we have paid $64 dollars just for parking. Asked the front desk and was told to call the facility. Currently have a call into them but waiting for a call back. House keeping knocked on the door at 9am asking if we needed any towels or anything and she was embarrassed by not evening having a full cart of items to offer. She stated she was new to the hotel. The faucet only puts out warm water to brush your teeth with. We won’t ever be back!

（由 Google 翻译）糟糕的体验。这家酒店各方面都达不到你对洲际酒店集团（IHG）酒店的期望。这家酒店的管理层明显在偷工减料。这给人的印象是酒店经济拮据，但话说回来，它毕竟是一家大公司的旗下企业，所以这至少可以说是令人费解的。 房间很小，没有冰箱。整栋楼只有两台制冰机，这意味着你必须爬楼梯才能到达，因为其他楼层没有电梯。楼梯和走廊里没有空调。我们团里的其他人不得不换房间，因为某些客房的空调坏了。浴室的淋浴管道装置坏了，淋浴门上的五金件也坏了。 你根本分辨不出谁是员工，因为他们似乎都想穿什么就穿什么去上班。有些员工很友好，乐于助人，有些则不然。有一天早上，早餐服务取消了，因为“水管爆裂了”。我打电话到前台想为 Keureg 咖啡机取咖啡包，结果前台突然告诉我要自己走到前台去取。结果我走到前台时，发现那里一个人也没有。 停车也很不方便。你得开车绕圣路易斯市中心好不容易才找到附近的停车场。酒店根本不提供停车服务。所以，光是停车费就要额外增加 50 到 100 美元。 酒店员工好像允许他们的朋友把车停在酒店门口的装卸区。装卸区没有停车标志，但我看到一位客人把车停在了那里，然后和我一起乘电梯上楼回房间。第二天一大早，他们的车仍然停在“禁止停车区”。 （原文） Terrible experience. This hotel falls short of what you expect from an IHG hotel in every way. Management for this location is obviously cutting corners. It gives the impression that the hotel is struggling economically, but again, it’s owned by a massive corporation, so it’s puzzling to say the least. The rooms are small and have no refrigerator. There are only 2 ice machines in the entire building, which means you have to take the stairs to get to them because you can’t access other floors via elevator. There is no air conditioning in the stairs or hallway corridors. Other people in my group had to switch rooms because the air conditioning was not working in certain guest rooms. The bathroom shower plumbing fixtures were broken, as was the hardware on the shower door. You can’t tell who is an employee because they all seem to wear whatever they want to work. Some of the staff members were friendly and helpful, others were not. One morning there was no breakfast service because “a pipe burst.” When I called the front desk to ask for coffee pods for the Keureg, I was abruptly told that I needed to walk down to the front desk to get them. When I walked down to the front desk, no one was there. The parking situation is terrible as well. You have to drive around downtown St. Louis hoping to find a spot in a nearby garage. The hotel doesn’t validate parking at all. So plan on adding $50-$100 into your budget just for parking. It seemed as if the staff allowed their friends to park in the loading/unloading zone in front of the hotel. There were no parking signs in the loading/unloading zone, but I watched a guest park their car in the zone and they got on the elevator with me to go up to their room. Early the next morning, their car was still parked in the “no parking zone.”

（由 Google 翻译）住这里之前要三思。上次我们住在体育场附近的希尔顿酒店。市中心的所有房间都被订满了。 我们订的是标准间，有两张床，我和妻子还有两个小孩住。床是双人床，所以别指望房间很大。 房间里没有冰箱和微波炉。 网站上说每个房间都有保险箱，但实际上没有。我们问了，他们说没有。 网站上说可以自助停车。自助停车是指在该地区能找到的任何停车场。他们推荐的那个离体育场远一个街区的停车场，每晚20美元，中午之前必须把车开走。他们说，如果你打算全天去任何地方，就把车停在街上，并支付停车费。 空调锁着，根本不能调节。我们房间里的温度大约73华氏度（约21摄氏度）。 房间里有两条毛巾，供四个人使用。 小心。 唯一的优点是位置优越，房间干净整洁。 （原文） Think twice before staying here. We stayed at the Hilton at the stadium last time. Everything downtown was booked. We got the standard room with two beds for me and wife and the two young kids. The beds are doubles so don’t expect much room. There is no fridge or microwave in the rooms. The website said safe in every room but there is no safe. We asked about them and they said no we don’t have safes. The website says self accessible parking. The self accessible parking is whatever parking garage you can find in the area. The one they referred that was a block over is $20 a night and you have to move your car by noon. They said to park on the streets and pay the meter if you plan to go anywhere throughout the day. The AC is Locked and you are not allowed to adjust it at all. It is around 73 degrees in our room. Two towels in the room for 4 people. Beware. The only plus is location and the rooms are clean.

（由 Google 翻译）圣路易斯的英迪格酒店 (Hotel Indigo) 实在令人赞叹。酒店拥有时尚舒适的客房，并融入独特的当地风情，为您带来愉悦的入住体验。酒店员工服务周到，热情友好。酒店内的餐厅也同样出色，提供令人印象深刻的菜单，以及新鲜美味的菜肴。此外，酒店地理位置优越，前往市中心的景点也十分便捷。总而言之，英迪格酒店 (Hotel Indigo) 的体验卓越非凡，集舒适、优质服务和便捷于一体，是圣路易斯游客的首选。 （原文） Hotel Indigo in St. Louis was truly remarkable. The hotel boasted stylish, comfortable rooms with unique local touches, making for a delightful stay. The staff provided exceptional service, always friendly and attentive. The on-site dining was superb, offering an impressive menu with fresh, flavorful options. Additionally, its prime location offered easy access to downtown attractions. Overall, Hotel Indigo offered an outstanding experience, combining comfort, great service, and convenience, making it a top recommendation for visitors to St. Louis.

（由 Google 翻译）我最近住在这家酒店，不幸的是，这次体验非常令人失望。入住房间后不久，我躺下休息，醒来后发现有臭虫。我立即用照片和视频记录了当时的情况，并联系了前台。 我联系的第一位前台人员很友善，表达了担忧，并向我保证会准备一间新房间，准备好后会给我打电话。等了20分钟，却没有任何后续行动，于是我再次打电话，联系了另一位工作人员。当我解释说我是举报臭虫的客人时，他的回复很冷淡，问道：“嗯，你真的看到臭虫了吗？”——尽管我手上有照片证据。 最终，我被换到了另一个房间，但没有得到任何道歉、补偿或善意的回应。退房时，我的卡仍然被扣了全款。我还联系了洲际酒店集团，他们说会在48小时内回复，但我从未收到任何后续消息。 这次体验令人非常失望，处理方式在各个层面都很糟糕。我不会再住这家酒店了，也会提醒其他考虑入住的人。 （原文） I recently stayed at this hotel and unfortunately had a very disappointing experience. Shortly after checking into my room and lying down to rest, I woke up to discover bedbugs. I immediately documented the situation with photos and videos and contacted the front desk. The first representative I spoke with was kind and expressed concern, assuring me that a new room would be prepared and I would receive a call when it was ready. After waiting 20 minutes with no follow-up, I called again and spoke to a different staff member. When I explained that I was the guest who had reported bedbugs, his response was dismissive, asking, “Well, did you actually see the bedbugs?”—despite the photographic evidence I had. Eventually, I was moved to another room, but no apology, compensation, or offer of goodwill was provided. Upon check-out, my card was still charged in full. I also contacted IHG and was told I’d hear back within 48 hours, but I never received any follow-up. This experience was incredibly disappointing and handled poorly at multiple levels. I will not be returning to this hotel, and would caution others considering a stay here.

（由 Google 翻译）八月住了两晚。虽然房间布置得不错，但酒店维护得不太好，也不干净。入口处有一块块泥巴，没人清理，而且已经好几天没下雨了。从电梯到12楼房间的地毯上弥漫着尿液和呕吐物的难闻气味，我走到房间都喘不过气来。我们反映后，他们喷了除臭剂，结果情况更糟了。房间还算干净，但角落里能看到灰尘。床单很干净，但床垫和床的接缝处能看到头发和灰尘。整晚都有赛车声，把我们吵醒了。如果可以选择，还是选择其他酒店吧。 （原文） Stayed for 2 nights in August. Although the rooms are well made, the hotel is not well maintained and it’s not clean. The entrance had caked mud that was not cleaned and it had not rained for days. The rug on the floor from the elevator to the room on the 12th floor smelled really bad of pee and vomit, I could not breathe walking to the room. When we reported it a deodorizer was sprayed which made it worse. The room was fairly clean but can see dust in corners. The sheets were clean but can see hair and dust where the mattress meets the bed. There is road racing all night that kept waking us up. Stay elsewhere if you have a choice.

（由 Google 翻译）我们在联合车站酒店度过了一段难忘的时光！酒店本身绝对令人叹为观止——气势恢宏、历史悠久，内外都维护得非常漂亮。工作人员热情好客，Station Grille 餐厅的自助早餐无限量供应，美味至极。 一大亮点是露台上的火光秀——令人叹为观止。但真正令人叹为观止的是大厅灯光秀，整个拱形天花板在音乐的伴奏下，幻化成令人叹为观止的视觉盛宴。绝对不容错过！ 计划行程时，我们并没有意识到一切都近在咫尺。餐饮选择、摩天轮、旋转木马、镜子迷宫、绳索课程和水族馆都在酒店内，或者几步之遥。天气非常好，我们甚至步行去了大拱门，乘坐了游船和直升机——沿途有很多值得一看的地方。 无论您是来游览景点、了解历史，还是只想获得独特而难忘的体验，联合车站酒店都是一个绝佳的住宿地点。 （原文） We had an incredible stay at the Union Station Hotel! The hotel itself is absolutely stunning—massive, historic, and beautifully maintained inside and out. The staff were warm and welcoming, and the all-you-can-eat breakfast-buffet at Station Grille was delicious. One of the highlights was the Fire & Light Show out on the deck—truly mesmerizing. But the real showstopper is the Grand Hall Light Show, where the entire arched ceiling transforms into a breathtaking visual experience set to music. It's an absolute must-see! When planning our trip, we didn’t realize just how close everything is. Dining options, the Ferris wheel, carousel, mirror maze, ropes course, and aquarium are all right there on the property or just steps away. The weather was perfect, so we even walked to the Gateway Arch, took a river cruise, and helicopter tour—there is so much to see along the way. Union Station Hotel is a fantastic place to stay, whether you're visiting for the attractions, the history, or just a unique and memorable experience.

（由 Google 翻译）我写这篇评论首先要声明，我曾在这家酒店住过很多次，每次都感到非常舒适惬意；然而，我最近的一次体验却不太好……由于赶早班飞机，所以我提前办理了入住手续；放下行李就去上班了，根本没时间去查看房间，而之前这都不是问题……22小时后，我才下班回家，哇，房间一点也不干净。显然，发生这种情况的时候已经很晚了。坦白说，酒店提出给我换房间，但当时我已住了15个小时……可悲的是，酒店没有采取任何行动，第二天我再来，还是同样的污垢……我还没有收到希尔顿的直接回复……这是一个非常美丽且历史悠久的地方……我们需要保持这个地方的完整性和清洁……更不用说每晚近300美元的费用了…… （原文） I posting this review needing to start the review by stating that I have stayed at this hotel numerous times and have had nothing less than a welcoming experience; however my most recent experience was not so good...while I had an early flight, checked in early; drop my bags went right to work had not time to check out the room which previously had not been an issue...22 hour later co.e in to come down off the day and wow the room was not very clean at all. It was obviously late when this took place. To be transparent the hotel offered to change my room however this was 15 hours into my day...the sad part was thst there was not action taken and I came back the next day to the same grime...I still have yet to hear directly from Hilton...this is a very beautiful and historical place..we need to keep the integrity of this place alive and CLEAN...not to mention the almost $300:per night fee...

（由 Google 翻译）这是我住过的最独特的酒店之一。它建于圣路易斯老火车站内，并经过精心修复。此外，由于活动空间与住宿区完全隔开，即使在傍晚时分也十分安静。酒店毗邻一个非常棒的娱乐餐饮场所，每小时都有音乐、灯光和火焰表演，还有摩天轮等等。酒店距离联合车站地铁站仅几步之遥，是观看蓝调冰球比赛的理想之选，距离布什体育场和拱门国家公园也只有大约0.8英里。如果您来圣路易斯旅游，我强烈推荐您入住这家酒店！ （原文） This is one of the most unique hotels I have ever stayed at. It’s been built within St. Louis’ old train station and they have restored it beautifully. In addition, because the event space is completely separated from the sleeping spaces, it was extremely quiet, even during early evening. It adjoins a very cool entertainment and dining space with a music/lights/fire show on the hour, a Ferris wheel, etc. it is steps away from the Union Station metro stop. It’s perfectly placed for Blues hockey games, and about 0.8 miles from Busch Stadium and Gateway Arch National Park. I highly recommend you stay here if you are visiting St. Louis!

（由 Google 翻译）我们入住期间的服务简直棒极了！每个人都非常友好热情。特别要感谢我们的调酒师杰里米，他调制的每一杯酒都饱含爱意。还有特蕾西，她早上为我们做的煎蛋卷——美味极了！简直完美！还有热情好客的女主人黛比！她让我们感觉像贵宾一样，确保我们拥有最棒的体验！感谢你们让我们感到如此特别。 （原文） We had EXCELLENT service during our stay! Everyone was very friendly and helpful. Special shout out to Jeremy our bartender who makes all his drinks with extra love. Tracy who made our omelets in the morning-DELICIOUS! Chefs kiss! Debbie, the hostess with mostess! She made us feel like VIP and made sure our experience was top notch! Thanks for making us feel special.

（由 Google 翻译）我们在圣路易斯联合车站酒店度过了最棒的时光！从办理入住的那一刻起，酒店员工就竭尽全力，让我们一家人拥有完美的住宿体验。我们原本预订的是套房，但后来发现套房的布局不太适合两个睡在婴儿床里的孩子，Melody立刻伸出援手，帮我们解决了所有问题。她帮我们找到了一间布局更合适的套房，这真是太棒了！（友情提示：我觉得你可以提前预订婴儿床。） 酒店附近有很多好玩的地方：圣路易斯水族馆、摩天轮、旋转木马、酒店内的灯光秀、很棒的餐厅，当然还有我们最爱的极地特快列车。再次特别感谢Melody帮我们买到了超棒的极地特快列车票。她真的让我们的旅程变得无比神奇。 下次再来圣路易斯，我们肯定还会选择这家酒店。这绝对会成为我们每年开启圣诞季的传统！ （原文） We had the BEST experience at Union Station Hotel in St. Louis! From the moment we checked in, the staff went above and beyond to make our stay perfect for our family. We originally booked a suite, but once we realized the layout wouldn’t work well with two kids in pack ’n plays, Melody stepped right in and completely took care of us. She helped us find another suite with a better layout, and it made all the difference. (FYI I think you can request pack ’n plays for your stay) There is so much to do right behind the hotel: the St. Louis Aquarium, the Ferris wheel, the carousel, light shows inside the hotel, great restaurants and of course our favorite, The Polar Express. Huge shoutout to Melody again for helping us get incredible tickets for that experience. She truly made our trip magical. We won’t stay anywhere else when we visit St. Louis again. This will definitely become our yearly tradition to kick off the Christmas season!

（由 Google 翻译）我独自一人来这里旅行，很喜欢酒店可以直接从机场到机场的便利。周六早上11点就能办理入住，真是太棒了！酒店给我升级到了历史街区的房间，虽然离前台有点远，但酒店的装修很漂亮。前台建议我不要凌晨3:30坐火车去机场，虽然有点可惜，但我很感谢他们的坦诚。唯一的缺点是附近没有太多咖啡馆或餐厅，晚上非常安静。 （原文） I came here on a solo trip, I loved how you can get right from the airport to the hotel. I was able to check in early on a Saturday at 11am which was awesome! I ended up getting upgraded to a room on the historic side which was a little bit of a walk from the front desk but the hotel is nicely decorated. The front desk advised me not to take the train to the airport at 3:30am which was unfortunate but I appreciate the honesty. The only downside is the neighborhood doesn’t have many cafes or restaurants nearby and it’s a eeirely quiet area at night.

（由 Google 翻译）总的来说，我们的体验非常令人失望。优点是：酒店很安静，一些员工非常友善，孩子们有足够的空间奔跑玩耍。但缺点远多于优点。这家酒店一点也不豪华。房间脏得令人难以置信。沙发破了，浴缸的水龙头坏了，所有东西都需要打扫。我们为了乘坐极地特快列车，预订了两晚。我们至少问了五位不同的工作人员如何领取包含在房间套餐里的极地特快列车车票，结果得到了五种不同的答案。我们整天都在担心自己到底能不能拿到车票。我们选择这家酒店的主要原因是为了方便乘坐极地特快列车，以及酒店所谓的“豪华”和精彩的灯光秀。然而，由于有私人活动，我们入住的两晚都没有灯光秀。酒店网站上的日历应该会显示是否有私人活动，以便客人了解灯光秀的安排，而日历上显示我们入住的两晚都没有私人活动。所以日历根本没更新！！孩子们对此兴奋不已，结果我们却没能看到。总的来说，这家酒店完全没有达到他们宣传的效果。它既不豪华，客户服务也很差，到处都是混乱和失望。（《极地特快》本身是拯救我们这次旅行的唯一亮点。它绝对满分！） （原文） Overall, our experience was very disappointing. The positives: the hotel was quiet, some staff were very kind, lots of room for little kids to run around. Unfortunately there were way more negatives. There was nothing luxurious about this place. The room was borderline gross. The couch was ripped, the faucet on the bathtub was broken, and everything needed cleaning. We came for 2 nights for the Polar Express. We asked at least 5 different staff members how do we get our polar express tickets that were bundled with our room package, and we got 5 different answers. We spent the entire day stressed about if we were even going to have tickets. The main reason we wanted to stay at the hotel for our polar express experience was for the convenience and the supposed “luxury” and the grand hall light show. There was no light show either night we were there due to private events. The calendar on the website is supposed to tell you if there were private events or not so you know when the light show will or won’t be, and the calendar said no private events on the 2 nights we were there. So the calendar does not get updated!! Our kids were pumped about this, and we didn’t get to see it. Overall, this hotel did not deliver on the experience that they advertise. It’s not luxurious, poor customer service, lots of confusion and disappointments. (The Polar express it self is the only thing that saved our trip. It was 10/10!)

（由 Google 翻译）我通常不写酒店点评，但这家位于314号的德鲁里酒店是个不错的例外。我没有拍任何酒店照片，但如果你想入住，一定要亲自去看看。酒店位置超级便利，位于市中心，距离布希体育场只有几个街区，步行即可到达拱门。酒店允许携带宠物，设有24小时健身房和漂亮的游泳池。房间干净、舒适、设施齐全。全程服务一流。前台的Kayla简直就是超级英雄和明星。⭐️她真的竭尽全力确保我们的住宿体验完全符合预期，我们的入住和退房流程都非常顺畅（谢谢Kayla！）。住宿包含全套早餐、特价晚餐、饮品吧和咖啡区。所有餐厅工作人员都很友好、礼貌，确保您享受愉快的用餐体验。黄瓜🥒水@水站真是太棒了。👌🏻唯一需要注意的是，电梯在早上和退房时间会非常拥挤，不过这也是意料之中的事。所有客人都互相尊重、友好，很高兴能来这里，这在普通的酒店住宿中并不常见。感谢所有员工，让我们拥有如此愉快且值得回头的体验！加油，Cards！！！⚾️🏟️ （原文） I don’t normally give hotel reviews, but this Drury back in the #314 was a delightful exception. Didn’t take any photos of the property, but if you wish to stay, you’ll have to see for yourself. Super convenient location downtown w/n blocks of Busch stadium & walking distance from the Arch. Pet friendly, 24-hour fitness room, & nice pool. Rooms were clean, comfortable, & accommodating. Top notch service all the way. Kayla @ the front desk is the total superhero & rockstar. ⭐️ She really went above & beyond to ensure our stay was of complete expectations & our check-in & out processes were seamless & super smooth (thanks, Kayla!). A full breakfast, kickback dinner, drink bar, & coffee area are all included in your stay. All the dining room staff were friendly, polite, & ensured you enjoyed your dining experience. Cucumber 🥒 water @ the water station was super on point.👌🏻Only slight disclaimer was that the elevators got pretty congested in the mornings & towards check-out times, though as to be expected. Even all the guests were respectful & friendly to everyone & just happy to be there, which you don’t get often during your average hotel stays. Thanks to all the staff for a super pleasant & returnable experience! Go, Cards!!! ⚾️🏟️

（由 Google 翻译）我这次是出差，这家酒店比我在圣路易斯前两晚住的酒店好太多了。前台注意到我连续出差十天后有些疲惫，非常热情地提供了帮助。每天晚上都提供免费饮品。早餐也不错，有新鲜的鸡蛋，咖啡吧的咖啡种类也很齐全。 我的房间有点吵：就在电梯和制冰机旁边，两个声音都能听到。这家酒店比较老旧，隔音效果不太好。不过我睡得还不错。 酒店干净整洁，很有特色。 （原文） I was traveling for business, and this hotel was a delightful improvement over my hotel for the first 2 nights in St. Louis. Front desk noticed that I was frazzled after 10 days of business travel and was very helpful. Complementary drinks every evening. Breakfast was good. Fresh eggs, properly stocked coffee bar. My room was noisy: right next to elevator and ice machine, and I could hear both. It's an older hotel with poor sound insulation. But I still slept great. Hotel was clean and charming.

（由 Google 翻译）来这里度假，工作人员非常友善、乐于助人、通情达理！ 他们在8楼有一个游泳池和热水浴缸，非常有趣！请注意，那里没有现役救生员。但如果您不喜欢游泳，也可以去阳台区域，那里可以欣赏到拱门的美景。 酒店为客人提供免费早餐和下午5:30的晚餐，选择非常丰富，而且每天都会更新。如果您想省钱，完全可以靠这些钱来支付整个住宿费用。 总的来说，我非常享受在德鲁里酒店的住宿，以后我也不介意再来。 （原文） went here for a vacation, the staff were very kind, helpful, and understanding! they have a pool and hot tubs on the 8th floor, very fun! do note that they don't have an active lifeguard there. but if you aren't interested in swimming, you can also go out into the balcony area which has a nice view of the arch they have free breakfast and a 5:30 pm dinner for the hotel guests, the selection is very nice and changes every day. if you want to save money you could definitely just live off of that your whole stay overall I thoroughly enjoyed my stay at the Drury and I wouldn't mind going back in the future

（由 Google 翻译）如果您打算入住圣路易斯市中心，强烈推荐这家德鲁里酒店。酒店位置绝佳，晚间饮品免费，观景台景色更是美不胜收。停车需要额外付费，但如果您开车前往某地，不想回来后为停车而烦恼，停车就非常方便了。车位比较紧凑，只有卡车或SUV才能停进去，轿车则完全没问题。我们遇到的所有员工都非常友好。酒店提供从下午5:30到7:00的免费晚间饮品。早餐也很不错。我们的房间干净又安静。拱门就在酒店旁边，布什体育场也近在咫尺，沿着市场街步行15-20分钟即可到达企业中心。唯一美中不足的是电梯速度稍慢。除此之外，这真是一家非常棒的酒店。 （原文） Highly recommend this Drury Hotel if you're going to be staying in Downtown St. Louis. Can't beat the location, the included evening drinks, and the view from their observation deck. The parking is extra but incredibly handy if you end up driving somewhere and don't want to worry about finding parking when you get back. It is only a tight fit in a truck or SUV, had no problems in a sedan. The staff we dealt with were all friendly. They have evening drinks included from 5:30-7. Morning breakfast was also good. Our room was clean and quiet. The Arch is right next door, Busch Stadium is a short distance away, and it's about 15-20 minutes to walk down Market Street to the Enterprise Center. Only complaint I could come up with is the speed of the elevators. Otherwise, it's a great hotel all around.

（由 Google 翻译）我入住德鲁里酒店已经超过15年了，总是向朋友们推荐。圣路易斯拱门德鲁里广场套房酒店是我们的新选择，我一直很想来这里住，这次终于如愿以偿。酒店就位于圣路易斯拱门旁边，走出酒店就能直接游览拱门。体验非常棒！他们的客户服务很棒，帮我解决了预订时犯的错误，非常感谢。最近我经常遇到这种情况，可能是老住酒店容易犯错吧。酒店里的每个人都很友善热情。他们提供和其他德鲁里酒店一样的优惠，比如下午5:30的鸡尾酒和早餐。这是一家历史悠久的宏伟酒店，很有特色。如果你错过了下午5:30的鸡尾酒和早餐，酒店里还有卡迈恩牛排馆……强烈推荐入住！ （原文） I've stayed at Drury Inns for 15 plus years and I tell all my friends about them always. The Drury Plaza and Suites St. Louis at the Arch is a new stop for us, I’ve wanted to stay here for a while and we finally did. It’s located right beside the St Louis Gateway Arch, literally walk outside the hotel and explore the grounds. Very Cool experience. They have great customer service and helped me sort out a reservation error I made, thank you for that. That has been something I have struggled with recently, old timers disease I guess. Everyone is pleasant and hospitable. They offer the same perks as the rest of the Drury’s, 5:30 kickback with cocktails and breakfast. It’s an older Granddiose Hotel, with lots of character. Also located in the hotel is Carmines Steak House if you miss 5:30 kickback…. I recommend a stay!!

（由 Google 翻译）我们太喜欢这里了。离拱门再近点儿就睡不着了。附近有很棒的牛排馆。泳池和阳台都很有趣。大堂里还有很酷的喷泉。但最让我惊喜的是免费的热早餐吧。几周前我们去的时候，工作人员毫不费力地服务了大约200人，大部分是孩子。做鸡蛋的女孩忙得不可开交。一切都非常美味。令人印象深刻。而且我记得他们有24小时供应的滴滤咖啡。 （原文） We loved it. Can’t really sleep closer to the arch. Great steakhouses nearby. Fun pool and balcony. Cool fountain in the lobby. But what blew my mind the most was the free, hot breakfast bar. The staff was effortlessly serving like 200 people, mostly kids, when we were there a few weeks ago. The girl making eggs was cranking them out like crazy. And it was all deeelicious. Very impressive. And I think they had 24hr drip coffee.

（由 Google 翻译）德鲁里酒店绝对是最佳住宿体验。工作人员热情周到，乐于助人（特别感谢阿曼达和克里斯托）。酒店坐落在一栋历史悠久的建筑内，景色优美。从酒店可以欣赏到圣路易斯市中心的美景，步行即可到达拱门和企业中心。早餐和折扣真是无与伦比，非常方便！毫无疑问，这是我最喜欢的酒店！ （原文） Drury never fails to be the best hotel stay. The staff was so welcoming and helpful (Special shoutout to Amanda & Crystal). The hotel is in a historical building and is so beautiful. Great views there in downtown St. Louis, close walk to the arch, and the Enterprise center. You really can't beat the breakfast and kickback, so convenient! Hands down my favorite hotel!

（由 Google 翻译）这次入住体验最棒的地方就是前台的Eltun（绝对是整个旅程中最棒的部分）！他是我给这家酒店打高分的主要原因。他竭尽全力让我们感到宾至如归，还给了我们很多周边游玩的好建议，入住和退房也都非常便捷。 唯一的小瑕疵是第二天早上的早餐。服务实在太慢了！！光是水就等了15分钟，咖啡又等了10分钟，食物更是等了将近一个小时才上桌。更糟糕的是，我的奶昔还做错了，来回折腾了好一会儿才修好。食物上来之后味道确实不错，但服务水平实在达不到威斯汀酒店应有的水准。 总的来说，多亏了Eltun，这次入住体验还是很棒的，酒店位置也还可以（能听到外面的声音）。如果每位客人都能像和Eltun互动那样热情周到，那这次体验绝对可以打满分。 （原文） The highlight of my stay was Eltun at the front desk (hands down the best part of the entire visit)! He’s the main reason this review is high in stars. He went above and beyond to make us feel welcome, gave great tips for things to do around town, and made check-in/check-out super easy. The only hiccup was breakfast the next morning. Service was really slow!! About 15 minutes just for water, another 10 for coffee, and almost an hour before our food arrived. To top it off, my shake came out wrong, and it took a bit of back-and-forth before it was fixed. The food tasted great once it arrived, but the service didn’t quite match the level you’d expect from the Westin. Overall, the stay was great thanks to Eltun and the location was okay (can hear people outside). If every guest interaction was like the one we had with him, this would be a perfect 10/10 experience.

（由 Google 翻译）我于2024年2月预订了这家酒店，比我11月的入住日期提前了整整9个月。尽管我提前很久就做了计划，而且是万豪旅享家 (Bonvoy) 的会员，但上周五我却接到电话，被告知我的房间被安排到了郊区一家距离会议中心20分钟车程的酒店。 由于时间太紧，会议中心附近（我整周的会议都围绕着这个地点展开）已经没有空房了。 虽然酒店会承担另一家酒店的费用，但往返的额外优步车费很容易就超过房间的价格，所以最终还是得不偿失。 这家酒店以及万豪旅享家 (Bonvoy) 的服务态度完全令人无法接受。看来是时候重返希尔顿了。 （原文） Booked this hotel in Feb 2024, a full 9 months ahead my stay this November. Even though I planned way in advance and have loyalty status with Bonvoy brands, I was called Friday and told I’ve been relocated to a property 20 minutes away from the convention center out in the suburbs. Since it’s so last minute, there are no other rooms left in the city near the convention center which is the location I’ve planned my entire week of meetings around. While they’re covering the costs of the other hotel, the additional Uber rides back and forth will easily add up to the price of the room so it’s not a wash at best. Completely unacceptable treatment from this property and Bonvoy in general. Guess it’s time to go back to Hilton.

（由 Google 翻译）我对圣路易斯威斯汀酒店处理我预订的方式感到非常失望。我早在五月份就预订了这家酒店，却在入住前三天被告知酒店超售，需要将我安排到距离威斯汀酒店和会议中心25分钟车程的另一家酒店。当我试图解释这对我来说是个大问题时，得到的仅仅是一句简单的“很抱歉搞错了”。他们丝毫没有表现出任何关心或解决问题的意愿。 没有人尝试过履行我之前的预订，也没有人尝试安排我入住更近的酒店，甚至连提供一些积分奖励都不愿意。相反，他们把我安排到一家价格只有威斯汀酒店一半左右的廉价酒店住了三晚，而且附近没有租车服务，无法前往会议中心。即便如此，威斯汀酒店和万豪酒店集团仍然没有任何补偿措施。 我对圣路易斯威斯汀酒店对待一位忠实的万豪会员的方式感到非常失望。一句“抱歉，希望您下次入住”就敷衍了事，实在令人无法接受。 目前，我不会向任何人推荐圣路易斯威斯汀酒店。酒店员工缺乏专业精神和对客人的关怀，这次经历让我彻底改变了对万豪酒店的忠诚度。 （原文） I am extremely frustrated with how the staff at The Westin St. Louis handled my reservation. I booked this stay back in May, and only three days before check-in I was told the hotel was oversold and that I would be moved to another property 25 minutes away from both the Westin and my conference at the Convention Center. When I tried to explain why this was a big problem, all I got was a simple “sorry for the mix-up.” There was no real concern or effort to fix the situation. No one tried to honor my original reservation, place me somewhere closer, or even offer something as small as bonus points. Instead, I was moved for three nights to a cheaper hotel that costs about half of what I was paying at the Westin, with no available rental cars nearby to get to the conference. And still, nothing from Westin or Marriott to make this right. I’m very disappointed in how The Westin St. Louis treated a loyal Marriott member. Being brushed off with “sorry, hope you stay with us next time” is not acceptable. At this point, I would not recommend The Westin St. Louis to anyone. The staff showed a lack of professionalism and care for their guests, and this whole experience has me rethinking my loyalty to Marriott altogether.

（由 Google 翻译）这是我在高端酒店经历过的最糟糕的体验之一。 从一开始，客户服务就糟透了。前台服务员难以理解，仅仅因为我们行李太多就试图降低我们的房型。 我们要求客房服务人员在我们外出时清理垃圾并送来干净的毛巾。当我们回来时，垃圾还在那儿，而且有人非但没有完成我们的要求，反而把一袋毛巾放在了我们门前。 第一天晚上我们订了晚餐，晚了一个多小时才送到，而且完全凉了。送餐员的态度更是恶劣。 后来，我妻子在酒吧点了两杯无酒精饮料，并给了我们房间号。酒保说：“我家就是你的家”，她以为这是礼貌的回应——但过了一会儿，我们却被人质问，感觉自己像小偷一样。 我真是太失望了。我们支付了高昂的费用却受到了如此恶劣的对待，我们不仅不会再住在这里，而且我们已经开始寻找另一家酒店来度过我们在圣路易斯的剩余时间。 （原文） One of the worst experiences I’ve ever had at a high-end hotel. Customer service has been terrible from the start. The front desk clerk was difficult to understand and tried to downgrade our room simply because we had too much luggage. We requested housekeeping to take out the trash and bring fresh towels while we were out. When we returned, the trash was still there, and instead of completing the request, someone had just left a bag of towels in front of our door. We ordered dinner the first night, which arrived more than an hour late and completely cold. The woman who delivered it had an attitude on top of that. Later, my wife ordered two non-alcoholic drinks from the bar and gave our room number. The bartender said, “My house is your house,” which she took as a polite acknowledgment — but moments later, we were confronted and made to feel like thieves. I’m beyond disappointed. We’re paying premium rates to be treated poorly, and not only will we never stay here again, but we’re already looking for another hotel to move to for the rest of our visit to St. Louis.

（由 Google 翻译）这家酒店位置绝佳，就在棒球场旁边。房间宽敞，设施齐全。唯一不足之处是早餐质量。我真不明白煎蛋怎么能煎糊了还端上来。 （原文） Great hotel situated right next to the ball park. Rooms are spacious and well appointed. The 9nly negative i have was the quality of the breakfast. I dont know how you burn an omelet and still serve it.

（由 Google 翻译）我对最近在这家威斯汀酒店的住宿体验非常失望。 我们的房间可以俯瞰体育场，这很不错，但一旦发现隔音效果差强人意，所有的兴奋感都烟消云散了。嘈杂的音乐声从早上8点左右开始，一直持续到午夜之后，让人难以入眠。 问题还不止于此。电视左侧的背光灯坏了，幸好不用看后场也能看球（对吧？）！我们看完音乐会回来，恒温器坏了，房间里很热（因为酒店有三扇窗户，整天都被阳光直射）。 持续不断的噪音、设施无法使用以及对客人舒适度的漠不关心，这家酒店远远低于威斯汀酒店的预期。 很遗憾，我不会再住这里，也不会推荐给其他人。 （原文） I am extremely disappointed in my recent stay at this Westin. Our room overlooked the stadium, nice feature, but any excitement quickly vanished once we realized there was virtually no soundproofing. Loud music began around 8 a.m. and continued well past midnight, making getting any rest very difficult. The issues didn’t end there. The television’s left backlight was out, good thing you don’t need to see in the backfield to watch football (right?)! We returned from our concert, the thermostat was nonfunctional, leaving the room hot (as there’s three sets of windows with the sun beating down on them all day). Between the constant noise, non-functioning amenities, and lack of attention to guest comfort, this property fell far below Westin expectations. Unfortunately, I would not stay here again or recommend it to others.

（由 Google 翻译）这绝对是我住过的最差的酒店，包括汽车旅馆。 房间空调坏了，我们反复要求打扫房间，但他们不仅不打扫，还说我们去住其他酒店，经理既不礼貌也不礼貌。客房服务人员只给了我们床单，说既然客房服务人员已经走了，你们可以把床单铺好，把脏毛巾放在门外。没想到威斯汀酒店会这样。 酒店很老旧，他们已经完全放弃了。 看到威斯汀酒店变成现在这个样子，我很难过。不推荐住在这里。 而且过敏反应很严重。我不得不买眼药水，因为那里太脏了。 放冰块和微波炉的地方已经好几个月甚至好几年没打扫了。 （原文） This has to be by far the worst hotel I’ve stayed in including motels. The rooms AC don’t work , we have asked repeatedly to get the rooms cleaned and they didn’t clean them and in fact said go and stay in another hotel so the manager is impolite and rude as well. The housekeeping staff just gave us bedsheets and said since housekeepers have left already , you can put the bedsheets and leave the dirty towels outside the door. DIDNOT expect this from Westin. The property is old and they have let go of it completely. I’m sad to see Westin going down this sinkhole. Would NOT recommend staying here. Also the allergies are crazy. I had to buy eye drops because it’s so dirty. The area where the ice and microwave is hasn’t been cleaned for months if not years.

（由 Google 翻译）我从来不写评论，但这家酒店的服务真的让我震惊了！我晚上10点半左右到的。我工作的公司安排我住一间房，因为我的卡车正在维修。结果马上就出了问题，他们居然要我交100美元的押金，而房费明明是公司付的。好吧，随他们便吧。给我办理入住的女士什么都没跟我解释，比如退房之类的，她只想收钱。酒店本身很漂亮，但我在那儿的时候没看到其他客人，所以也没用过游泳池或健身房之类的设施。这家酒店好像有两个餐厅，但都没开门，也没有任何欧陆式餐点。他们只有冰柜，里面卖8美元一份的米凯利娜速食。快进到我入住的第二天和第三天。我穿着睡衣下楼去拿速冻晚餐，大概是上午11点半。前台的女士立刻问我住在哪个房间，并告诉我退房时间是11点。我完全不知道公司没有给我续住，所以很困惑也很生气，因为当我回到房间时，他们把我锁在了外面，我的东西还在房间里。我在酒店大堂试图联系公司，一位我猜是经理的人告诉我，我所在的公司不负责我的加班，这完全是胡说。公司立刻联系了酒店，帮我续住了房间，酒店也重新激活了我的房卡。今天早上，酒店的客房服务员第一次来敲我的门，她的态度也极其恶劣！希望他们能从我的这次经历中吸取教训，以后不要对付费顾客如此粗鲁，尤其是在酒店看起来空无一人的时候。我所在公司的高层已经表示，他们将取消与这家酒店的合作协议。我全程都待在房间里，没有打扰任何人。我只使用了最少的洗漱用品，以免别人打扫卫生，而且我离开时房间也保持得很干净。希望这家酒店在失去付费顾客后，能够重新培训员工，让他们学会如何更好地对待顾客，如何与顾客沟通。 （原文） When I tell you I never write reviews, but I was apalled at how I was treated by these people!!! I arrived around 10:30 pm.. The Company I work for put me up in a room while my truck was being worked on.. Right away, there was issues because they were charging me $100 deposit when the company was paying for my room.. OK whatever.. The lady who checked me in Didn't explain anything to me about checkout or anything.. She just wanted to take my money.. The hotel itself was beautiful, But being that I seen no more Guests the whole time I was here I didn't use any of the amenities like pool or gym.. Note This place has what appears to be two restaurants, and neither one of them are open... Neither do they have continental anything.. They have freezers where you can purchase Michelina's dinners for $8.. Fast forward to the second day third day I was staying. I went down In my pajamas to get me a TV dinner about 11:30 AM.. Right away the lady behind the desk asked me what room I was in and told me that checkout time was 11.. I had no idea that the company had Not extended my stay so I was confused upset because when I went back to my room, they had locked me out With my belongings in the room.. While I was in the hotel lobby trying to get in contact with my company. I would assume what is a manager Stated to me that the company that I work for is not responsible for my extended hours, which was false.. Right away the company got in contact with them to extend my stay and they reactivated my key cards for me to get back into the room.. The hotel housekeeper knocked on my door for the first time this morning, and she was extremely rude as well!!! Hopefully, with the experience that they put me through, they will learn to not be as rude to paying customers, especially when it appears that they have no one in the hotel.. The People over corporate at my job stated that they will withdraw contract from using this hotel again.. I Stayed in my room the whole time and didn't bother anyone.. I Used minimal amenities so that people didn't have to clean up after me, and I left my room and clean condition.. Hopefully these people after losing paying customers will retrain their staff on how to treat, or communicate better with customers...

（由 Google 翻译）酒店房间问题重重。我到达时暖气就坏了，后来又坏了，一直没修好；浴室很脏，还有之前客人留下的头发；一张床的床单上有污渍，我要求更换，工作人员也没换。浴室门的门框都掉了，浴室镜子的灯也坏了一半。镜子背面的反光层也开始脱落。 最令人担忧的是，房门关不上，必须使劲关才能关上，甚至把墙都震了一下。有天晚上我只能开着门睡觉，因为门还是关不严。第二天早上，我的朋友不用我开门就能进来。我朋友的房间也没有暖气，酒店后来修好了，他的冰箱也坏了，而且发霉了。 三部电梯只有一部能用，楼梯也被锁住了。我被困在电梯里，电梯在去五楼的路上停在了三楼。房间里的电话也打不通，所以每次东西坏了，都得坐坏的电梯下到大堂去投诉。 （原文） The hotel room had multiple issues. Heat didn't work when I arrived, showed stoped functioning and was never fixed, bathroom was not clean and had hair from previous visitor, sheets on one bed had stains and staff failed to change them when asked. The trim has fallen off the bathroom door, and half the mirror light in the bathroom was out. Also the reflective back plating on the mirror was pealing off. Most concerning is the door would not shut and would have to be closed so forcefully it shook the wall. On night I slept with the door unlocked because it still did not fully close. My friend was able to enter in the morning without me opening the door. My friend's room also did not have heat, which the hotel had to fix and his fridge was broken and moldy. Only one of three elevators worked and the stairs were locked. I became stuck on the elevator which broke on floor 3 on the way to floor 5. Also the room phones don't work so ever time something breaks you have to take the elevators that don't work down to the lobby to complain.

（由 Google 翻译）如果可以，我真想给零星。房间脏得令人作呕，到处都是蟑螂。经理根本联系不上。前台工作人员态度还行，但明显对客人很不耐烦。我是在酒店易主前几个月预订的，真希望他们能提前通知我。完全不值我付的钱！这是我住过的最糟糕的酒店。千万别住这家！ （原文） I would give zero stars if I could. The rooms are disgusting. There are roaches. The manager was never available. The front fest staff were fine but clearly aggravated with the guests. I booked months before the change in owners. I wish I was notified before that happened. NOT WORTH WHAT I PAID. Worst hotel experience of my life. Don’t ever stay there.

（由 Google 翻译）警告任何女性化的人，不要住在这里。我们周四入住的时候，甚至不确定我们是否在正确的位置，几乎没有任何标识表明这是哪家酒店，在酒店内部，桌子后面的标志写着丽笙酒店，尽管我们预订的时候它的名字是温德姆酒店，评论说是另一个连锁酒店。所以完全不知道这是怎么回事。前两天前台的人都很好，很友好，迎接了我们，没有任何问题。房间本身很好，没有什么大问题，淋浴间里有一块打开的肥皂，这很奇怪，但我们没有理会。第一天晚上，我们闷得要命。我们把空调调到最低，第二天早上离开的时候，温度仍然有78华氏度，很闷。那天晚上我们回来的时候，天气终于凉快了一些，但是随着越来越多的人住在我们这层楼，天气变得非常冷，我们无法取暖，不得不向另一个前台工作人员要毯子。 但我们住宿的真正问题在于今晚。我们的预订到明天，所以我们应该再住一晚，这样回家之前就能好好休息一下。但是当我们回来时，前台工作人员正在问我们前面的四个男人有没有房间钥匙。很奇怪，但还好。然后，当我们走向他们身后唯一能用的电梯时，他叫住了我们，并问我们的房间号。不是钥匙，是房间号。我们只有两个女人，没有男人和我们在一起，和另外四个客人以及柜台后面的那个男人在大厅里。绝对不能接受。 我们上楼回房间，收拾好行李，然后下楼准备离开。当我们下来的时候，我想要求和经理或主管谈谈，我们在前台站了将近4分钟，那个男人才从电梯里出来到前台。他为什么在上面？总之，我问了，显然他是唯一在那里的人。我问他为什么要问房间号，他说是出于安全考虑，因为他想知道所有住客的长相。他还说，我们可以像前面的男客人一样出示房卡，这样就没问题了。我继续追问我们感觉有多不安全，他却一直说没事，尽管当时他面前还有另外四位客人。而且我们住在市中心的酒店，而且我们是女性。这怎么能不是安全问题呢？ 我们这周末要参加活动的客人在聊天室里发了警告，只是为了确保他们的安全，就连活动工作人员也注意到了，说他们正在通知他们的安保团队。 我明天会打电话给主管/经理/老板，也会联系任何认领他们的公司。这太不可接受了。 （原文） Warning for any fem presenting people, DO NOT STAY HERE. When we checked in on Thursday, we weren't even sure we were in the right spot, there is hardly any signage indicating which hotel it is, and inside, the sign behind the desk says Radisson, even though when we booked it was under a Wyndham name, and the reviews are saying a different hotel chain. So no clue what that's about. The people at the front desk the first two days were great, friendly, greeted us, no issues. The room itself was fine, no huge issues, there was an open soap bar left in the shower which was weird, but we brushed it off. The first night, we suffocated. We turned the AC down basically as far as it would go, and by the time we left in the morning, it was still 78 degrees and stuffy. When we came back that evening it was finally cold, but as more people were put on our floor, it got so cold that we couldn't get it warm, had to ask a different desk person for blankets at one point. But the true issue with our stay was this evening. We had booked until tomorrow, so we should have been staying another night so that we could rest before our drive home. But when we came back, the front desk worker was asking the group of four males in front of us if they had their room key. Weird, but okay. Then he called out to us, as we head to the only working elevator behind them, and asks for our room number. Not our key, our room number. We are two female, no males with us, in a lobby with 4 other guests and the man behind the counter. Absolutely unacceptable. We went up to our room, packed our bags and came down to leave. When we came down I wanted to ask to speak to a manager or supervisor, we stood at the desk for almost 4 minutes before that same man came out of the elevator to the desk. Why was he up there? Anyways, I asked, and apparently he's the only one there. And when I asked him why he was asking for room numbers he said it was for security reasons because he wants to know the faces of everyone staying. He tried saying that we could have just shown our room key like the male guests in front of us and he would have been fine. And when I kept pressing how unsafe we felt, he kept saying it wasn't an issue even though it was in front of 4 other guests, and himself. And we're in an inner city hotel. And we are females. How is THAT not a security issue? We sent a warning to the chat of the members of the event we were vending at this weekend, just for them to be safe, and even the event staff picked up on it and said they're letting their security team know. I will be calling for a supervisor/manager/owner tomorrow as well as contacting whichever corporate claims them. This is unacceptable.

（由 Google 翻译）千万别预订这家酒店。问题太多了。由于施工，没有餐厅和咖啡厅。我的房间里没有洗发水和面巾纸。毛巾和地毯也不太好。只有一部电梯能用。制冰机和房卡都不能用。我打电话给客房服务和前台，结果一直占线。酒店位置在会议中心后面，沿着一条昏暗的街道走，要经过一个建筑工地。 床很舒服，淋浴水很热，空调也很好用，但考虑到我付的价钱，我觉得这些都很基础。绝对不值这个价。 （原文） Do not make a reservation at this hotel. There are just too many issues. There is no restaurant or cafe due to construction. No shampoo or Kleenex in my room. Towels and carpets are questionable. Only one elevator is functioning. Ice machine and card keys don’t work. When I tried to call housekeeping and front desk just got a busy signal. Location is on back side of convention center down a dark street past a construction site. I will say that bed is comfortable, shower has very hot water and A/C works great, but I consider that very basic given the price I paid. Definitely did not get value for money.

（由 Google 翻译）千万别住这家酒店！ 这家酒店管理糟糕，环境恶劣。我的房间甚至连烟雾报警器都没有，只有裸露的电线，而且其中一个显然被拆除了，这严重违反安全规定。 没有客房服务，没有无线网络，只给了我两条薄毛巾、两条浴巾和一条手巾，够我住三个晚上了。我要求加毛巾时，工作人员很有礼貌，但毛巾等了40分钟才送来。 第二天，我不得不把一只蟑螂冲进马桶。电源插座也不安全——其中一个插座在电灯开关附近有一个破损的插头片伸出来，我打开浴室灯时不得不小心，以免触电。 地板明显不干净。从办公椅上，我能看到床底下的垃圾。这家所谓的“餐厅”据说因装修而关闭，但没有任何施工的迹象。床单上沾满了体油，整体清洁度令人无法接受。 我投诉后，他们只给了我700美元的住宿抵用金50美元。尽管他们说稍后会有经理，但现场却没有经理——结果证明这根本不是事实。经理终于打来电话，却根本不听我的，直接挂断了电话。 这家酒店不安全、不卫生，而且非常不专业。为了自己好，还是换家住吧。 （原文） Avoid this hotel at all costs! This property is horribly managed and in terrible condition. My room didn’t even have a smoke detector — just exposed wires where one had clearly been removed, which is a major safety violation. There was no housekeeping service, no Wi-Fi, and I was given only two thin towels, two washcloths, and one hand towel to last three nights. When I requested more, the staff was polite but it took 40 minutes for the towels to arrive. On the second day, I had to flush a cockroach down the toilet. The electrical outlets were unsafe — one had a broken plug piece sticking out near the light switch, and I had to be careful not to shock myself when turning on the bathroom light. The floor was clearly unclean. From the desk chair, I could see trash under the bed. The so-called “restaurant” is supposedly closed for renovation, but there’s no sign of any work being done. The bedsheets were stained with body oil, and the overall cleanliness was unacceptable. When I complained, they offered only a $50 credit on a $700 stay. There was no manager on-site despite being told one would be available later — which turned out to be untrue. When the manager finally called, he refused to listen and hung up on me. This hotel is unsafe, unsanitary, and completely unprofessional. Do yourself a favor and stay somewhere else.

（由 Google 翻译）不要相信好的评论。我不知道是谁写的。 我们上周末集体预订了这家酒店，结果放弃了房间，去了另一家酒店。我会把我们团队遇到的所有问题都写下来，至于这家酒店到底出了什么问题，你们自己判断吧。 1. 床上有虫子 2. 镜子上有手印，好像有人在撑着 3. 马桶溢水 4. 马桶没有盖子 5. 浴帘发霉 6. 水龙头关不上或一直转 7. 灯泡只有一半亮着 8. 空调打不开或停转 9. 家具脏兮兮的 10. 入住时发现床上有体液，床单皱巴巴的 10. 毛巾是我见过最粗糙的旧毛巾 11. 客房服务员用的是旧购物车（像是从杂货店买的） 12. 大堂里有枯死的植物 13. 没有无线网络 14. 没有餐厅 15. 泳池水从天花板漏下来 一分钱一分货，说实话，我一分钱也不会住在这里。最后我晚上11点就离开了，去了另一家酒店。 （原文） DO NOT TRUST GOOD REV IEWS. I don't know who is writing those. We were booked as a group here last weekend and ended up abandoning our rooms and leaving for another hotel. I will write all of the issues our group had, you decide what you think is really happening in this hotel. 1. bugs in the bed 2. handprints on the mirror as if someone was bracing themselves 3. overflowing toilets 4. toilets with no lid 5. mildewed shower curtains 6. faucets that would not turn off or continously ran 7. lights that had only half the lightbulbs working 8. A/C units that either would not turn on or stop running 9. stained furniture 10. beds that had bodily fluid and rumpled sheets upon checking in 10. towels that were the scratchiest, used towels I've ever seen 11. an old shopping cart (lilke from a grocery store) being used by housekeeping 12. Dead plants in the lobby 13. No wifi 14. No resturant 15. the pool was dripping through the ceiling You get what you pay for, and honestly I wouldn't pay a dime to stay here. I ended up walking out at 11pm and going to another hotel.

（由 Google 翻译）我和家人在山墙酒店（Gables）度过了一次美好的家庭旅行，由于家人生病，这次旅行体验并不理想。不过，入住这家酒店实际上弥补了没能见到家人的遗憾，因为经理兰斯（Lance）让我的入住体验如此愉快，他真的是我见过的最友善、最热情好客的人之一。他不仅是一位出色的经理，更是一位令人赞叹的人！我希望他能加薪，因为他值得！ （原文） I stayed at the gables for a family trip and it wasn’t the best due to my family getting sick however coming to the hotel actually made up for the fact of not seeing my family because lance the manager made my stay so enjoyable and pleasant he honestly was one of the nicest and most hospitable human beings I have ever met. Not just as a manager but as a person he is amazing! I hope he gets a raise because he deserves that!

（由 Google 翻译）由于这家酒店魅力十足且室内外均可举办活动，我们在这家酒店租用了场地举办公司活动。由于天气恶劣，我们原计划大部分客人在室外举行活动，但不得不改变计划。酒店承诺将提供额外的室内空间，以容纳所有客人。但天气预报说有雨，酒店按计划将活动转移到了室内。酒店并没有按照承诺提供室内全部空间，而是只给了我们一半的空间来容纳超过 100 名与会者，并且只能容纳 63 人。此外，酒店承诺会安排 3 名调酒师和 2 名服务员分发食物，但实际上只有 2 名调酒师，没有服务员。更复杂的是，当我们在活动开始前一个小时到达时，酒店并不准备将活动转移到室内。我们不得不亲自移动桌椅以使空间适合活动，这导致活动延迟，并给我们的准备工作带来了更多麻烦。我们不会再使用这个空间举办任何活动，并建议其他人也这样做，直到管理层能够兑现他们的承诺并给出借口。 （原文） Rented space for a corporate event at this hotel due to its charm and ability to host both inside and outside. With the original plan of having a majority of our guests outside having to be changed due to inclement weather , we were promised additional indoor space for the event that would fit all of our guests. When the forecast called for rain the hotel moved the event indoors as planned. Instead of being given access to the full space inside as promised, we were only given half the space for the event of over 100 attendees and put in a room that only had occupancy for 63. Additionally we were promised 3 bartenders and 2 servers to pass out food but only had 2 bartenders and no servers. Further complicating matters, the hotel was not prepared to move the event inside when we showed up an hour prior to the even. We personally had to move chairs and tables to make the space functional for the event, which lead to a delay in our event and further complications to our preparations. We will not be using this space again for any events and would recommend others to do the same until management can deliver on their promises and just deliver excuses.

（由 Google 翻译）从长远来看，我是万豪终身白金会员，因此我对酒店有一些经验。 这是万豪酒店组合中最差的酒店。 我们的房间有一股强烈的霉味。 我们的房间里有一个除湿机，所以我打开了它。 我们去吃晚饭，水从除湿机流过地板。 我告诉前台发霉的情况，他们表现得一无所知……但出于某种原因，房间里没有除湿机。 早上我们起床离开时，水压太低，淋浴时出不出水。 我们只好跪在浴缸里洗鸟浴。 不要留在这里。 （原文） For perspective I am a lifetime Marriott platinum, so I’ve got some experience with hotels. This is the worst hotel in the Marriott portfolio. Our room had an overpowering mildew smell. There was a dehumidifier in our room so I turned it on. We went to dinner and water was running across the floor from the dehumidifier. I told the front desk about the mildew and they acted ignorant of it… but had out a dehumidifier in the room for some reason. The morning we got up to leave the water pressure was so low that water would t come out of the shower. We had to kneel in the bathtub and take a bird bath. Do not stay here.

（由 Google 翻译）这是我在密苏里州旅行时最喜欢的住宿之一。房间很棒，地理位置也很棒！！！友好的员工确保您的住宿体验始终良好。餐厅的菜品也很棒！！！在那里从未有过糟糕的体验。 （原文） One of my FAVORITE PLACES to stay when I'm traveling in Missouri. Great room and a GREAT LOCATION!!! Friendly staff makes sure your stay is always a good experience. Good food at the restaurant there too!!! Never had a bad experience there.

（由 Google 翻译）多么可爱的酒店！Jasmine 帮我们办理了入住，她非常友好。这是我第一次入住这家酒店，我非常喜欢我的房间和酒店的历史。我一定会再来这家很棒的酒店。 （原文） What a lovely hotel! Jasmine checked us in and she was so friendly. First on property and I loved my room and the history of the hotel. I will definitely come back to your amazing hotel.

（由 Google 翻译）我一年四季都经常去圣路易斯。七角楼酒店是我的首选！员工很棒，地理位置也很棒！他们总是把我照顾得无微不至！ （原文） I travel to St. Louis frequently throughout the year. The Seven Gables is my go to! Amazing staff and a great location!! They always take good care of me!

（由 Google 翻译）我几年前住过，当时的服务肯定更好。早餐选择更多，而且有人会随时询问你是否需要什么。我不确定以后还会不会再来。 （原文） I stayed a couple of years ago and the service was definitely better. The breakfast had more options with folks checking on you if you need anything. I'm not sure if would go back again.

电梯很小，个子高的坐在里面要低头。但上去在拱门看风景，很漂亮

令人震撼的大型艺术雕塑型建筑，设计风格简捷，寓意深刻，给人无尽的遐想空间。高度和跨度致使施工难度大。它承载表现了美国向西部开发的历史。

这是66公路上的一个重要景点。 拱门非常壮观，乘电梯上去，会感叹几十年前修建这么高的建筑，算是达到工业时代的巅峰了。 停车需要注意，建议停在下边河边的停车场。

一定要提前网上订票！当天的门票很容易卖完 我是大牛地接我来过这儿！13953471 微信

漂流壮观，圣路易斯必去景点，附近就是downtown,也值得逛一逛

打开西部开发大门，有地标建筑美誉，值得参观。

奇观

（由 Google 翻译）布希体育场及其周边地区无疑是圣路易斯的一大亮点！体育场本身令人印象深刻，现代、干净、充满活力。周围的氛围激动人心，球迷、美食和娱乐活动营造出不间断的热闹氛围，让比赛日仿佛成为一场全城的庆典。这里无疑是圣路易斯最美好、最热闹的地区之一，身处其中，仿佛置身于这座城市的骄傲和精神中心。 （原文） Busch Stadium and the surrounding area are hands down one of the highlights of St. Louis! The stadium itself is super impressive, modern, clean, and full of energy. The atmosphere around it is electric, with fans, food, and entertainment creating a nonstop buzz that makes game day feel like a citywide celebration. It’s easily one of the nicest and most lively parts of St. Louis, and being there feels like stepping right into the heart of the city’s pride and spirit.

（由 Google 翻译）这绝对是我去过的最好的球场（除了我“偏心”的米尔顿凯恩斯主场）……工作人员非常友好，食物选择丰富美味（培根卷热狗💣）。欢乐时光的饮料价格很实惠，啤酒5美元，玛格丽特6美元。球迷们热情好客。儿童区是我从未见过的，里面有大型攀爬架、电子游戏等等。还有令人惊叹的美景！以后一定会再来观看比赛。 （原文） This is hands down the best stadium I've ever been to (besides my home field in MKE "biased")... The staff is so friendly, the food selections are great and delicious (bacon wrapped hot dog is 💣) Happy hour prices for drinks, $5 beers, $6 margaritas. The fans were great and welcoming. The kids section was unlike I've ever seen with a large jungle gym, arcade games, and more. And incredible views! Will be back for a future game for sure.

（由 Google 翻译）体育场干净、现代、漂亮。而且很容易找到，有很多摊位和小吃店。座位很舒适，我们遇到的每一位工作人员都很友好，并对我们的到访表示感谢——我被深深震撼了，因为我们感受到的热情好客远不止一两位工作人员。他们在比赛间隙进行的比赛也很有趣！我推荐红雀队球迷、棒球迷，或者只是想体验一下体育活动。 （原文） The stadium is clean, modern, and nice. It’s also easy to navigate, with plenty of vendors and concessions. The seats were comfortable, and the every staff member we met was friendly and appreciative of our visit- I was blown away, because we received that welcoming spirit from more than just one or two staff members. The games they played between innings were fun too! I recommend for Cardinals fans, baseball fans, or just for a nice sports activity.

（由 Google 翻译）我去过的大联盟球场不多，但这个球场绝对是我的心头好。 我很喜欢整个球场的开放感和家庭氛围。我从密尔沃基过来，这里的工作人员和球迷都超级友好。 如果你去的话，不要只是坐在座位上。四处走走，感受一下这里的氛围。我冒险去了上层看台，走到外场后面，在比赛期间发现了5美元的啤酒和热狗。 我们可以免费在市中心停车，步行五分钟就能到比赛现场。 周日早上比赛前，我们还可以去拱门看看，这真是个意外的惊喜。 （原文） Haven't been to a lot of major league parks but this one takes the cake so far. Just loved the open feel and family friendliness throughout the park. Coming in from Milwaukee, the staff and fans were super friendly. If you go , don't just sit in your seat. Walk around and take it all in. I ventured up to the upper deck and walked behind the outfield and found $5 beers and hot dogs during the game. We were able to park downtown for free and walk five minutes to the game. Sunday morning before the game we were able to go to the arch, which was a huge bonus.

（由 Google 翻译）圣路易斯是著名的棒球胜地之一，而布希体育场也名副其实。布希体育场是一个美丽的球场，击球手可以俯瞰市中心和拱门。我去过全国各地的几个球场，每个都很棒，但这个是其中最好的一个。100% 推荐！ （原文） St. Louis is well known as one of the great baseball towns & Busch Stadium lives up to the hype. Busch Stadium is a beautiful ballpark with the batter looking out at downtown and the arch. I've been to several ballparks around the country, each is great, but this is one of the better ones. 100% recommend!

（由 Google 翻译）非常棒的体验，氛围很棒。去之前一定要查看一下车站的网站或应用程序，这样就能知道有没有促销活动。由于我查看得太晚，周日的免费冰淇淋吃完了。我们去的时候天气超级热，所以人不多，这或许是件好事。任何室外体育场都会很温暖。有很多地方可以进去乘凉。食物的选择比预期的要好，我们玩得很开心。 （原文） Excellent time, the atmosphere is great. Definitely check the station website or app before you go so you can be aware of any promos. We modes out of free ice cream on Sunday because I checked late. We went on a super hot day so it wasn’t crowded which is probably a good thing. Any outdoor stadium is going to be warm. There are plenty of places to step inside and cool down. Food selection was better than expected and we enjoyed our time.

（由 Google 翻译）我最近在这里看了一场比赛，非常喜欢这个体育场。我四处走走，发现了很多美食，包括传统的棒球场美食、烧烤、亚洲美食等等。广播很容易听清。视频板也很棒。 （原文） I attended a game here recently and really loved the stadium. I walked all around and found many types of food including traditional ball park food, BBQ, Asian, etc. The announcements could be heard easily. The video boards were nice.

（由 Google 翻译）我个人很喜欢房间的内部装饰，但是维护工作还可以做得更好。咖啡桌、床头柜和书桌都布满灰尘。 （有些人可能没有注意到，因为房间很暗，照明不足）床单上到处都有一些污渍。 （说实话，床单看起来根本不像白色，而是棕褐色/黄色）房间不够干净，我们还在浴室瓷砖和墙壁上发现了一些头发。 不幸的是，他们停止了代客泊车服务，并且在我们访问前一周关闭了停车场。街对面有一个带门禁的自助停车场，过夜停车收费约为 40 美元（约）。 （*请注意：街上有米表。就在酒店门口。晚上 8 点后免费，所以如果您延迟入住或闲逛到深夜，您可能只想把车停在街上） ，这只是一种失望。说实话，酒店房间的内部装修一点也不差。但我觉得酒店的管理和维护毁了一切。他们可以做得更好。 （原文） I personally liked the interior of the room however, the maintenance could be done a lot better. Coffee table, nightstands, and desk were dusty. (Some might not notice because the room is very dark and lighting is not enough) There were a few stains on bed sheets here and there. (To be honest, the bed sheets did not even look like white, but tan/yellow) The room wasn't clean enough and we also found some hairs on the bathroom tiles&walls. Unfortunately they stopped valet service and its parking garage was closed a week prior to our visit. There is a gated self parking lot right across the street and they charge around $40 (approx.) for overnight parking. (*Be aware: there are meters on the street. Right in front of the hotel entrance. It is free after 8pm so if you do late check-in or hang out til late night you might want to just park on the street) Overall, it was just a disappointment. TBH, the interior of hotel room is not bad at all. But I feel like the hotel management and maintenance ruined everything. They could do better.

（由 Google 翻译）听听那些评论，说客房服务人员不来。我去年12月住在这里，打了好几次电话让客房服务人员知道房间需要打扫。后来酒店经理Marvin直接联系了他们，但他们还是没来。经理让保安送毛巾来，但这对房间本身的清洁毫无帮助，因为住了几天后房间就需要打扫了。毛巾也没送来。我到的时候房间很干净，离开的时候，经理提出退还一晚的房费作为补偿，而且他知道我是通过第三方预订的。然而，Agoda联系了他们确认此事，我被告知酒店并不知道此事，也不会纠正。酒店的位置确实很方便，步行可达，但对所有游客来说可能并非最安全。最后，屋顶酒吧已经关闭了几个月，我入住期间餐厅似乎也关门了。虽然这不是什么问题，但这些信息应该在入住前告知那些可能希望使用这些设施的客人。我不确定是否会推荐这家酒店或再次入住。 （原文） Listen to the reviews that say housekeeping does not come. Stayed here in December and had to call several times to make housekeeping aware that the room needed cleaning. It got to a point where the hotel manager, Marvin, contacted them directly and they still did not show up. Security were asked by the manager to drop off towels instead, which did not assist in the fact that the room itself needed to be cleaned after staying there for a few days. The towels did not arrive either. The room itself was clean on arrival and by the time of my departure the manager offered to issue a refund of one night’s stay for the trouble and he was aware that I booked the room via third-party. However, Agoda reached out to them to confirm this information and I was told the hotel was not aware of this and would not be rectifying the situation. The location did offer the convenience of being in a walkable area but it may not appear as the safest for all tourists. Lastly, the rooftop bar has been closed for months and the restaurant appeared to be closed during my stay as well. While it was not an issue, this information should be made available prior to checking-in for the guests that would likely be expecting access to these amenities. Not sure I would recommend this place or return again.

（由 Google 翻译）这家酒店潜力无限，房间宽敞舒适，但灰尘太多，冰箱也坏了，而且房间也不是每天都打扫。酒店里有一个漂亮的酒吧/餐厅区，但已经关闭了。员工很少，也没有什么真正的福利。 宽敞舒适的大堂里有一张很棒的台球桌。这里是个很棒的休闲场所，而且整个星期都在使用。工作人员非常友好，乐于助人，只是没有太多员工可以提供帮助。 酒店位置很棒，步行即可到达拱门，紧邻城市博物馆，步行即可到达许多餐厅、酒吧和其他景点。我建议结伴出行，因为周边环境不是很好，以上是酒店员工和当地人的评价。 （原文） This hotel has tons of potential, the rooms are roomy and nice, but super dusty and the fridge was broken and rooms were not cleaned each day. There was a nice looking bar/restaurant area, but it was closed. There was very little staff and not real perks. There was a great pool table in the very large and comfortable lobby. It was a great place to hang out and was used all week. The staff was very nice and helpful, there just wasn't a ton of staff to assist. The location is great, walking distance to the Arch, right next to the City Museum, and walking distance to plenty of restaurants, bars, and other attractions. I do suggest walking in groups as the neighborhood isn't the best and this is an evaluation from staff and locals.

（由 Google 翻译）无法对 Last Hotel STL 进行有效评价，因为我们距离圣路易斯有 30 分钟的路程，在办理入住手续时，我们的旅行社告知我们酒店的门上有锁链。显然，The Last Hotel 已被收购，但没有人知道——无论是员工还是预订客人的代理商。我们在抵达前一天晚上打电话核实我们的房间，以及是否有免费早餐。工作人员很友好，没有表示早上会关闭。 谢天谢地，我们很幸运，得到了希尔顿酒店的最后一间客房，然而，其他人就没那么幸运了，因为镇上有一个大型排球锦标赛和一个大学联赛锦标赛。 我不知道收购是如何发生的，但我认为我们所经历的事情是不专业的。我真的希望所有员工都能找到新工作，或者至少因为收购而得到补偿。 员工 - 5 位置 - 5 新主人 - 0 （原文） The Last Hotel STL can not be effectively reviewed as we were 30 mins from St. Louis and checking in when we were notified by our group travel agent that the hotel had chains on the door. Apparently The Last Hotel was bought out and no one knew - not staff or agents who had booked guests. We called the night before arriving to verify our room and if there was free breakfast. Staff was pleasant and did not indicate it would be shut down in the morning. Thankfully, we were lucky and got the last hotel room at The Hilton, however, others were not as lucky as there was a huge volleyball tournament and a conference college tournament in town. I have no clue how takeovers happen, but my opinion of what we experienced as unprofessional. I truly hope all the employees can find new jobs or are compensated at the very least for the take over. Staff - 5 Location - 5 New owners - 0

（由 Google 翻译）我和男朋友在The Last Hotel酒店度过了两个周末，每次都体验得非常愉快。前台的Marvin热情好客，而且知识渊博。如果您是第一次入住，而Marvin能帮您，您很有可能会了解到这栋建筑的历史（而且他在这方面也非常专业！）。最近一次入住时，我们的房间出现了一些问题，最多两分钟就修好了，而且全程都面带微笑:) 今天离开时，我们的车被雪覆盖了，我们坐在车里等车暖和了再去清理积雪。虽然我们没有选择代客泊车，但Orlando（他这个周末在做代客泊车）竟然主动帮我们掸掉挡风玻璃上的积雪！虽然我们没有使用他的服务，但他非常体贴周到，对我们关怀备至。我们记下了他的名字，并与他简短交谈，他非常尊重我们，待人友善。这里的员工总是令人愉快，房间也很漂亮，了解这栋建筑本身也很有趣。现在，这已经成为我和我男朋友的居家度假必去之地，我们一定会再来的。感谢你们提供的这次体验！——Casey 和 JC （原文） My boyfriend and I have spent 2 weekends at The Last Hotel and have had an amazing experience each time. Marvin at the front desk is welcoming, warm, and informative. If it is your first time staying there and Marvin is helping you out, there is a high chance you will get a historical run down of the building (and he’s great at it too!). We had a mix up with our rooms this most recent stay and it was fixed in 2 mins max, and all with a smile:) When leaving today, our car was covered in snow and we were sitting in the car for it to warm up before attempting to remove the snow. Even though we weren’t in valet parking, Orlando (who was working valet this weekend) started brushing off the snow on our windshields, without even asking! Though we didn’t use his services, he was thoughtful and caring for us. We got his name and spoke with him for a brief time and he was very respectful and kind. This staff is always a pleasure, the rooms are beautiful, and the building itself is very fun to learn about. This is now a stay-cation must for my boyfriend and I and we WILL be back. Thank you for this experience! -Casey and JC

（由 Google 翻译）这家酒店潜力无限，但各方面都略显不足。大堂和餐厅都很漂亮，但从未开放。房间配有高高的天鹅绒窗帘，看起来很棒，但地板和毯子上却到处都是奇怪的污渍。我们一行人中有一个人入住时，他们的床坏了！屋顶酒吧从未按承诺开放。我相信唯一在工作的人就是前台人员、代客泊车员和保安。代客泊车员奥兰多真是个好人，他必须远离这家“酒店”的丑陋。 周五晚上，外面一片混乱，我们从晚上11点到凌晨2点都醒着，人们尖叫、聚会、开快车，总之很鲁莽。谢天谢地，周六晚上下雨了，所以很安静。 有两家人退房了，他们不断地从我们的银行账户扣款和贷记，大约8次以上。这种行为非常可疑，他们的会计账目都搞不清楚。我们已经尝试过很多次解决这个问题，但问题还是不断出现。 千万别住这里。网站上的照片展示的这家酒店很漂亮，有很多机会和潜力，但他们在各个方面都做得不够好。 （原文） This hotel has so much potential but has fallen short in every way. The lobby and restaurants are beautiful, but never open. The rooms look great with the tall velvet curtains, but there are odd stains all over the floor and blankets. One member of our party checked into the room and their BED was broken! The rooftop bar was never open as promised. I believe the only people working are the front desk person, valet and security guard. The valet man, Orlando, is an absolute gem of a human and needs to be spared from the travesty that is this "hotel". Friday night, there was SO much chaos outside that we were awake from 11pm-2am with people screaming, partying, driving fast and being overall reckless. Thankfully it rained Saturday night so it was quiet. 2 parties checked out and they have continuously charged and credited our bank accounts, roughly 8+ times. This is VERY suspicious activity that they cannot get their accounting figured out. We've tried MULTIPLE times to get this resolved and it continues to happen. Don't stay here. The pictures on the website showcase this beautiful hotel that has so much opportunity and potential but they have fallen short in every way possible.

（由 Google 翻译）房间非常宽敞，设计精美。酒店有一个很棒的酒吧……但从不营业。只有当天他们“安排”厨房开放时才会提供餐饮或客房服务，而你永远不知道厨房何时开放。酒店所在区域的公共交通设施和整体安全感都不太完善。 员工很友好，但指望他们满足任何服务请求简直是拔牙一样难；入住酒店期间，绝对不要寄送或邮寄任何东西。美国邮政直到我离开后才送货，尽管酒店明确指示我包裹到达后联系我，但从未有人联系过我。酒店在包裹寄到他们家期间两次弄丢了我的包裹，谎称我安排的联邦快递实际上已经把包裹带走了，并且在安排第二次取件时，没有提供所有与运输标签一起提交给联邦快递的必要文件。我被告知，当文件丢失时，联邦快递会联系酒店作为取件地点，但他们却没有再次联系我。 如果可以选择的话，我不会再住在这里。 （原文） Rooms are very spacious and well designed. There's a lovely bar... that is never open. and there is only food or room service if they "device" to open the kitchen that day, which you never really know. The area the hotel is in isn't well appointed as far as public transit or an overall feeling of safety either. Staff are friendly, but expecting them to follow through on any service request is like pulling teeth; absolutely under no circumstances should you ever get anything shipped or mailed while you are at a hotel. USPS didn't deliver until after I had left, and despite leaving explicit instructions to contact me after it had arrived, no one ever did. The Hotel proceeded to lose my package twice while it was with them, lied that a FedEx pickup I had arranged had actually taken it with them, and failed to provide all the necessary documentation that was submitted along with the shipping label to FedEx when a second pickup was arranged. I am told that FedEx would have been in contact with the Hotel as the contact location for pickup when the documents were missing, but they have made zero effort to get in touch with me once again. If given the choice, I would not stay here again.

（由 Google 翻译）在红雀队比赛的日子里，无论主场还是客场，这里似乎都是个好去处。除此之外，我只能说这里真的很不错——环境相对轻松，有各种各样的餐厅和酒吧可供选择。以前的布希体育场内场是孩子们放松身心的好地方。我只是希望除了餐厅之外的商店能在下午6点以后继续营业。 （原文） This seems like it would be a great spot on a day the Cardinals are playing - home or away. Otherwise, I can only really say that it was nice - a relatively relaxed environment, with different restaurant and bar options. The former Busch Stadium infield is a great place for kids to let off steam. I just wish the shops other than restaurants stayed open beyond 6pm.

（由 Google 翻译）棒球场村是个不错的游玩地点。我把车停在那里想吃个冰淇淋，结果风把我的票吹走了。我走到出口，跟工作人员解释了情况，被告知要赔偿35美元的票丢失费。我接受了赔偿，但仍然等了18分钟才开门。我希望管理层能看到这件事，并建议相关工作人员如何对待游客。 （原文） The Ballpark Village was a nice place to visit, I went to park at the location to grab an ice cream,wind blew my ticket away and when I get to the exit, and explain it to the situation I was told to pay $35 for lost ticket I accepted the charges but still waiting for 18 minutes for the gate to open. I hope the management see this and advice the concerned staff how to treat tourists.

（由 Google 翻译）棒球场村是布希体育场的一个非常吸引人的附加项目，这里有很棒的餐厅和公共区域，这些区域曾经是原体育场的一部分，用于展示。凯蒂披萨意面餐厅的自制馄饨绝对不容错过！回到314号球场总是很棒。加油，红雀队！⚾️🏟️💟🤙🏻 （原文） Ballpark village is such an inviting add-on to Busch Stadium w/ great restaurants & public areas that used to be parts of the original stadium for display. The homemade ravioli @ Katie’s pizza & pasta restaurant is a super must-try! Always awesome coming & being back in the #314. Go, Redbirds! ⚾️🏟️💟🤙🏻

（由 Google 翻译）位置，位置，位置！！！我爱棒球村，因为它离布什体育场很近。这里有很多不同口味的餐厅和酒吧，应该能满足大多数人的需求。主酒吧区 Fan Duel（原 Fox Sports Midwest）是圣路易斯观看你最喜欢的球队比赛的最佳地点。他们还可以接待任何规模的团体/派对，从 15 人到他们的最大容纳人数（5000 人？）都行。这里有私人停车场和充足的安保，绝对是市中心的首选之地！！ （原文） Location, location, LOCATION!!! Love Ballpark Village for its' close proximity to Busch Stadium. A number of different restaurant / bar options for different tastes that should appeal to most people. The main Fan Duel (former Fox Sports Midwest) bar area is the BEST place in the STL to watch your favorite sports teams. They are also able to host any size group / party, from 15 to whatever their maximum occupancy is (5,000???). With private parking and plenty of security, this is the go-to spot downtown!!

（由 Google 翻译）棒球场村 (Ballpark Village) 绝对是个绝佳的体验胜地，无论是红雀队比赛日，还是普通的日常游玩！比赛日，这里活力四射，活力四射，让你仿佛置身于比赛的狂欢之中。即使没有比赛，这里也同样精彩纷呈。琳琅满目的美食令人惊艳，丰富的夜生活更是让欢乐持续到深夜。这里甚至还设有一流的健身房，供想要锻炼身体的朋友们尽情挥洒汗水。我最喜欢的一点是户外座位区——宽敞舒适，是放松身心的绝佳去处，尤其适合带着需要玩耍玩耍的孩子。总而言之，这里是一个充满乐趣、功能多样的空间，总能满足每个人的需求！ （原文） Ballpark Village is such an awesome spot to experience. Whether it’s Cardinals game day or just a regular visit! On game days, the energy is electric, and you truly feel like you’re part of celebrating of game day. But even without a game, there’s still so much to enjoy. The variety of food options is impressive, and the nightlife keeps the fun going well into the evening. There’s even a top-notch gym onsite for those who want a place to workout. One of my favorite features is the outdoor seating area—it’s spacious, comfortable, and a great place to relax, especially if you have kids who need room to run around. Overall, it’s a fun, versatile space that offers something for everyone!

（由 Google 翻译）棒球场村 (Ballpark Village) 是棒球比赛前后不错的去处。这里有很多屏幕，方便你观看棒球以外的节目，也有很多地方可以停下来喝一杯。这里有很多餐厅，提供各种不同的美食。 感觉棒球场村 (BPV) 一直在发展，每次去都能发现新的东西，很有趣。我认为他们新增的最好的项目之一是户外区域，里面有一块巨型电子屏幕，可以反射体育场内的画面，这样你就可以带着你的宠物坐在户外，感受棒球的氛围。此外，根据我在布希体育场 (Busch Stadium) 工作的经验，棒球场村 (BPV) 顶层的座位区不仅提供丰盛的室内自助餐，户外也充满体育场的氛围，有很多地方可以喝点东西。 （原文） Ballpark Village is a cool place to stop before or after a baseball game. It has so many screens to look at in case you are watching something other than baseball as well as many places to stop and get a drink. There are multiple restaurants attached of all different food genres. It feels like BPV is ever growing, each time we go there’s something new which is fun. I think one of the best things they added was an outdoor area with a Jumbotron reflecting inside the stadium, so you could bring your pups and sit outside in the baseball atmosphere. Additionally, in my experience from working at Busch stadium, the seating area at the top of BPV offers a nice robust buffet inside as well as stadium vibes outside with multiple places to grab a drink.

（由 Google 翻译）我玩得很开心！！！绝对是一个有趣的夜晚。让我错过了韩国所有的球赛。如果你是棒球或红雀队的球迷，我强烈推荐你在圣路易斯的时候去那里……哈哈 （原文） I had a fun time!!! Definitely a fun night. Made me miss all the ballgames in South Korea. I highly recommend while in St. Louis if you're a fan of baseball or the Cardinals...lol

（由 Google 翻译）真是一次美妙的体验！酒店干净整洁，主题布置也很棒！工作人员热情周到，乐于助人。我们视野开阔，周边的商业招牌和霓虹灯营造出绝佳的氛围。在屋顶酒吧，在露天度过深夜，真是太棒了。酒店地理位置优越，附近有很多特色商店和酒吧/餐厅。我们之前遇到的烟雾报警器发出哔哔声，酒店在我们抵达后几分钟内就修好了。总而言之，我们迫不及待地想再次入住这里！ （原文） What a wonderful experience! The hotel was clean and the theming was fantastic! The staff was so welcoming and helpful. We had an excellent view of the immediate area, which has great business signs and neon to create a great vibe. The rooftop bar was a wonderful way to spend the late evening under the open sky. The location is excellent, with many unique businesses and bars/restaurants available close by. We had a beeping smoke detector, which the hotel fixed within minutes of our arrival. Overall, we cannot wait to stay here again!

（由 Google 翻译）我们周一晚上入住月升酒店 (Moonrise Hotel)，准备去附近听场音乐会，从头到尾都是一次非常棒的体验。整个酒店都以太空为主题，到处都是月亮、星星和各种纪念品，处处都充满趣味。我们的房间里挂着一些复古风格的画作，画的是人们在老式的月落道具前摆姿势，非常别致。 房间本身设施升级，住起来也很舒适。唯一美中不足的是房间里的咖啡机。咖啡是星巴克的，大多数人可能都会喜欢，但是糖和奶精的选择比较有限。我们早上六点左右就要出门，所以也只能凑合着用了。其他的一切——从舒适的床到宽敞干净的浴室——都非常棒。 酒店员工都非常热情友好。我们遇到的每个人都很友善、乐于助人，而且非常真诚。前台工作人员特意安排我们住在6楼，因为她提到7楼因为有屋顶酒吧和休息区可能会比较吵闹。她说得没错——6楼非常安静，整个入住期间我都没听到其他客人的声音。 我也很喜欢酒店的安保措施。进入客房楼层需要房卡，这让入住体验更加安全。酒店布局清晰，电梯运行速度很快，几乎不用等待，而且大堂和电梯间都没有台阶，非常方便。 停车也很方便，我的车也没有任何问题。酒店周边有很多餐厅和娱乐场所，步行即可到达，地理位置更是锦上添花。 我肯定会再次入住这家酒店——希望下次能住得更久一些，这样我就可以好好探索一下酒店和周边街区了。这里是一个独特而时尚的地方，让我的旅程更加难忘。 （原文） We stayed at the Moonrise Hotel on a Monday night to catch a concert nearby, and it was such a great experience from start to finish. The whole hotel is filled with space-themed décor—moons, stars, memorabilia—and everywhere you look there’s something fun or interesting. Our room had these amazing vintage-style prints of people posing on old-timey moon-setting props, which added so much character. The room itself had upgraded amenities and felt really comfortable. The only thing that didn’t fully hit the mark for me was the in-room coffee setup. The coffee was Starbucks, which most people will probably love, but the sugar and creamer options were pretty limited. We had to head out around 6 AM, so we made it work. Everything else—from the comfy beds to the large, clean bathroom—was lovely. The staff were absolutely delightful. Everyone we interacted with was kind, helpful, and genuinely welcoming. The front desk person even put us on the 6th floor because she mentioned the 7th can be noisy due to the rooftop bar and lounge area. She was right—the 6th floor was super quiet, and I never heard another guest the entire stay. I also appreciated the extra security. You need your keycard to access the guest-room floors, which made the stay feel safer. The hotel was easy to navigate, the elevators moved quickly with almost no wait time, and there were no steps into the lobby or elevator area, which made everything really accessible. Parking was easy and I had no issues with my car. The area around the hotel has tons of restaurants and things to do within walking distance, which made the location even better. I’d absolutely stay here again—hopefully for longer next time so I can explore more of the hotel and the neighborhood. It’s a unique, stylish spot that really makes the trip feel special.

（由 Google 翻译）我们带着两只猫在2025年9月1日晚上入住了这家酒店。我只想说，为我们办理入住的那位女士提供了卓越的客户服务。入住手续很便捷，她还推荐了餐厅。我们去了Pin Up Bowl，食物和服务都很棒。房间很舒适，非常棒！我们还会再来的。谢谢Moonrise！ （原文） We stayed the night of Sept 1st 2025 with our 2 cats. All I can say is the gal that checked us in provided exceptional customer service. Check in was easy, she offered suggestions on where to go to eat. We went to pin up bowl, great food and service. The room was comfortable and really nice! We will come back again. Thank you Moonrise!

（由 Google 翻译）看完隔壁的选美比赛后，在这里过夜非常方便。房间不错。我们住的是特大床房，很舒适。床很舒服。房间里的躺椅需要好好清洁一下，但其他一切都很好。毛巾洁白蓬松。房间里有吹风机和化妆巾。我们住在7楼，就在酒吧楼下。不算安静，但也不算吵。房间里有一台鼻腔净化器，配合海浪声，效果不错，能有效降低噪音。我喜欢需要用房卡才能乘坐电梯的设计。我们在酒店后面找到了免费停车位。步行范围内有很多吃饭的地方。没机会尝尝奇怪的甜甜圈，不过Katsaya餐厅的晚餐很不错。这家酒店氛围比较成熟。 （原文） So convenient for staying the night after a show at the pageant next door. Nice room. We had a king room that was nice. Comfortable bed. The chaise lounge in the room could use a good cleaning, but everything else was good. Towels were bright white and fluffy. They have a hair dryer and a make up towel in the room. We were in the 7th floor right below the bar. It wasn't quiet, but not loud either. There was a nose machine in the room that worked to down that out well enough for me with ocean sounds. I liked that you needed to use a key card to use the elevator. We found parking around the back of the hotel at no additional cost. Lots of places to eat in walking distance. Didn't get to try strange donuts, but Katsaya was a nice place for dinner. Adult vibes for this hotel.

（由 Google 翻译）这是我住过的最美的酒店！真的太有趣了。我喜欢好的主题，而这家酒店恰好满足了我的需求。我已经快一年没住这里了，但我仍然念念不忘。我也很喜欢周围的环境，有很多地方可以步行去。 （原文） Most beautiful hotel I’ve ever stayed at!! Genuinely so fun. I love a good theme and this place delivers. It’s been almost a year since I’ve stayed here and I can’t stop thinking about it. I also love the surrounding area. So much to walk to.

（由 Google 翻译）两年前我去大学参观时住在这里，当时就觉得这里夜生活丰富，就算别的什么也想再来。首先我要说的是，这里的员工非常友好，服务周到。然而，感觉这里好几年没翻新了，跟四星级酒店差远了。毛巾破烂不堪。我们的淋浴间里没有洗发水和香皂。 失误难免。我早上确实通知了前台，但现在感觉服务水平下降了。我强烈建议管理层翻新一下。 好的方面是，床很舒服，我们睡得还不错。 现在这是一家三星级酒店。如果你事先知道这一点，应该不会有问题。 （原文） I stayed here two years ago for college visit and it was a place I thought I would want to go back to if nothing else because of the nightlife around it. Let me start by saying the staff is very friendly and responsive. However, it does feel as if it’s not been updated in years and it was a far cry from a four star hotel. Towels were thread bare. There was no shampoo or soap in our shower. Mistakes happen. And I did notify the front desk in the morning, but it just seemed as if it’s a step down these days. I highly encourage management to do a refresh. On the upside, the beds were very comfortable and we slept OK Its a 3 star hotel these days. If you go in knowing that, you should be fine.

（由 Google 翻译）隔壁听音乐会的绝佳住处…… 现在是晚上11点18分，音乐会结束了一段时间，该睡觉了，但隔壁有只狗不停地叫了十多分钟。我们被告知“没有圣路易斯的法令，所以他们无能为力”。 我的毛巾上沾满了血迹。 淋浴门有一条缝，水会流到地板上。雨淋式淋浴喷头太棒了。 Eclipse 价格昂贵，人手不足，但工作人员非常友好，食物也很棒。 （原文） Perfect place to stay for a concert next door… It’s 11:18PM, the concert has been over awhile and it is time to sleep, but there is a dog barking next door non-stop for over 10 mins. and we were told “no St. Louis ordinance, so they can’t do anything”. My towel had blood stains on it. The shower door has a crack that lets water into the floor. The rain shower head is amazing. The Eclipse is pricey and understaffed, but the staff were super friendly and the food was good.

别来这！除了英伦风格看着很古典，腐朽的味道，有几辆车窗被砸，房间也不大而且居然没有冰箱！！！老旧差！！

（由 Google 翻译）令人难以置信的独特酒店，步行即可到达动物园和博物馆。从图片上看，英式主题可能略显俗气，但实际效果确实如此。许多贴心的细节和令人惊叹的装饰令人赞叹。我喜欢房间里超大的浴缸和浴袍/拖鞋，但这些可能只是套房自带的，我不确定。早餐的品质也比一般的酒店早餐高得多，有各种各样的糕点和水果。此外，他们还有一间很酷的小酒吧，昏暗舒适，提供牧羊人派和炸鱼薯条。如果你像我们一样天马行空，这里绝对不会让你失望！ （原文） Incredible, unique hotel in walking distance from the zoo & Museum. The English theme might seem hokey from the pictures, but it REALLY delivers. So many thoughtful details and truly amazing decor. Loved the over sized tubs in the room and the robes/ slippers, but those might have come with just the suite, not sure. The breakfast was also much higher quality than typical hotel breakfasts, with a broad range of pastries and so many fruits. Also they have the coolest small, dark, cozy pub with shepherds pie and fish & chips. If you’re whimsical like us, this place does not disappoint!

（由 Google 翻译）柴郡旅馆很有魅力。我给它四星（满分五星），因为我们的套房需要客房服务人员额外注意，而且细节处理也比我预期的四星级酒店要差一些。 高处的灰尘似乎很久没打扫了，高处的表面和墙壁上都积满了灰尘。空调通风口也积了不少灰。 我本人是酒店从业人员，有客房清洁方面的经验，我的配偶也专门从事历史建筑管理，所以我们对酒店的清洁度要求很高。 我们刚到的时候，床单上明显溅到了漂白剂，而且停留了很长时间，因为溅到的地方都变得透明了。虽然这严格来说不算清洁问题，但看起来不太美观。第二天，酒店通过续住清洁服务解决了这个问题。 我不确定这家酒店使用什么预订系统，但我最初要求提供泡沫枕头时，酒店并没有满足我的要求（不过续住清洁服务后来解决了）。总的来说，尽管存在一些问题，我们还是会再次入住。员工服务周到，地理位置十分便利，装饰也很有魅力。 （原文） The Cheshire Inn has a lot of charm. 4/5 stars due to our suite needing some extra care from housekeeping and less attention to detail that I would expect from a 4 star facility. High dusting hadn't been done in awhile, as dust was evident on the higher surfaces/wall. The hvac vent had a good coat of dust, as well. As a Hospitality worker with a work history in housekeeping, and with a spouse that specializes in historical building management, we have a keen eye for cleanliness in our hotel stays. When we first arrived, our bed had been made with a sheet that clearly had bleach splashed across it that sat for quite some time, as the splashed areas were transparent from the chemical sitting so long. While this technically wasn't a cleanliness issue, it didn't look very nice. This was remedied the next day through stay over service cleaning. Unsure what program this property uses for reservations, but my request for foam pillows was not initially met (but was amended thru stay over service cleaning). All in all, though despite some issues, we would stay again. The staff are wonderful, the location is very convenient, and the decor is charming.

（由 Google 翻译）柴郡酒店是我们最近十天假期住过的最豪华的酒店，虽然多花了一些钱，但绝对物有所值。我们很喜欢房间的作者主题。浴室干净整洁，设施齐全。床超级舒服。我们很喜欢各种座位选择——躺椅尤其舒适。我们很喜欢在楼下的酒吧消磨时光，早餐也很棒。如果我们下次再来圣路易斯，我们打算再来柴郡酒店住一晚。感谢你们带给我们的美好体验！ （原文） The Cheshire is the fanciest place we stayed on a recent 10-day vacation, and it was well worth the extra cost of staying in a premium hotel. We loved the author theme of the rooms. The bathroom was clean and well appointed. The bed was SUPER comfortable. We loved having seating options - the chaise was especially nice. Enjoyed spending some time in the pub downstairs and breakfast was excellent. If we're ever in St Louis again, we plan to budget for another stay at The Cheshire. Thanks for a great experience!

（由 Google 翻译）一家温馨独特的酒店，适合度过浪漫的夜晚！我们喜欢房间、餐厅和整体氛围。床很舒服，我们也喜欢所有的彩色玻璃窗。我要求用巧克力草莓代替浪漫套餐（顺便说一句，草莓味道好极了），因为我的伴侣不喝酒，但他们还是给了我们香槟，还收了钱。这没什么大不了的，因为我可以拒绝，但这让我觉得他们没有完整地阅读我的要求。我们还要求一间安静的房间，安排在电梯旁边，但可能没有空房了。住在顶楼很不错，但我们醒来时听到的关门声比我们预想的要早。我们的早餐是在结束时间前30分钟吃的，所有东西都很不新鲜。以至于我们吃不下，但我们知道下次要早点去。总的来说，体验很棒！还会再来的！ （原文） Lovely, unique hotel for a romantic night away! We loved the room, the restaurants, and the whole vibe. Bed was very comfortable, and we loved all the stained glass windows. I did request chocolate covered strawberries (which were incredible btw) instead of the full romance package add-on because my partner doesn't drink, but we were given and charged for the champagne anyway. No big because I could've refused, but it made me feel like they didn't read my full request. We also requested a quiet room and were put right next to the elevators, but they may not have had anything available. Being on the top floor was nice, but we woke up to slamming doors earlier than we wanted. We also ate breakfast about 30 mins before ending time, and everything was stale. So much so that we couldn't eat it, but we know to go early next time. Overall a good experience! Will stay again!

（由 Google 翻译）我是个狂热的英派，所以非常期待入住这里。酒店位置很棒，而且我喜欢这里的装潢，尤其是大堂和走廊的装潢。不幸的是，我入住几天后，有人盗用了我的信用卡号并进行诈骗。那个周末我唯一一次用那张卡就是为了付房费！所以，服务评分为 2 分，因为他们偷窃了房间。房间评分为 2 分，因为枕头很糟糕，而且房间里有股臭味。闻起来像臭脚。地毯看起来不脏也不旧，但我认为它急需除臭。我们还找不到浴室里的电灯开关，这太危险了。它在毛巾架下面，藏在毛巾后面。客房服务人员应该以不同的方式摆放毛巾，以免遮住电灯开关。我会再来酒吧和酒店内的 Basso 餐厅，但在酒吧只用现金支付，而且除非/直到酒店换了新管理层，否则不会再住在这家酒店。 （原文） I'm a huge Anglophile so was very excited to stay here. Location is great, and I loved the decor throughout, especially the decor in the lobby and hallways. Unfortunately, someone stole my credit card number and used it for fraudulent charges just a few days after I stayed here. The only time I used that card that weekend was to pay for my room here! So Service gets a rating of 2 for their side gig of thievery. The Room gets a rating of 2 because the pillows were terrible and the room STANK. It smelled like stinky feet. The carpet didn't look dirty or old, but I think it badly needs a deodorizing. We also could not find the light switch in the bathroom to save our lives. It was under the towel rack hiding behind a towel. Housekeeping should arrange the towels differently to not hide the light switch. I will return to use the pub and onsite restaurant Basso, but will only pay in cash at the pub, and won't stay in the hotel unless/until it is under new management.

（由 Google 翻译）位于圣路易斯协和神学院附近，非常迷人的酒店。房间宽敞舒适，维护得也相当好。房间的主题是英国作家，我很喜欢！感觉就像住在一家英式旅馆，甚至在酒店正中央还有一家温馨的小酒馆。早餐很棒，更是锦上添花。强烈推荐给其他来这里旅游的人，希望以后我来这里的时候能经常住在这里！ （原文） Very charming establishment near the campus of Concordia Seminary-St Louis. Rooms are spacious, comfortable and reasonably well kept. Love the theme of English writers for the rooms! Gives you a feel like you're in an English inn, even has a cozy little tavern right in the midst of everything. Great breakfast in the mornings is icing on the cake. Definitely recommend to others visiting the area, and hope to make it a regular stay when I'm in town!

（由 Google 翻译）我们今天入住时，我的信用卡和身份证上的姓名出了点问题。经理玛丽亚和前台礼宾员詹恩竭尽全力，确保我们顺利入住，并支付了所有费用，让我们能够按计划顺利进行。我非常感谢他们的体谅和理解，让我的家人能够如期享受假期。酒店所有员工也都很有礼貌。在客户服务已成过去式的今天，我非常感谢他们的服务！我们期待接下来的几天在这里的住宿，并推荐大家入住。这里的客户服务、氛围和便利设施（尤其是包含的餐饮）都非常棒！继续保持！ （原文） We checked in today and I had an issue with my credit cards and my name on my ID. The manager, Maria, and the front desk concierge, Jenn, went above and beyond to make sure that we could get checked in and everything paid for appropriately so we could proceed as planned. Im so thankful for their compassion and understanding so my family could enjoy our vacation as anticipated. All hotel employees were polite as well. In a day where customer service is a thing of the past, I am SO grateful for their services! We look forward to the next few days here and would recommend everyone to stay here. The customer service, ambiance and amenities (especially the included food and drinks) are amazing! Keep up the wonderful work!

（由 Google 翻译）酒店位置便利，毗邻联合车站，交通便利，停车场位于车站的坡道上。请注意，坡道无法停放超大型车辆，一位女士驾驶的皮卡过高，无法停放，我知道15座厢式货车也无法停放，请咨询前台。我们周四享用了烤鸡晚餐，周五和周六享用了自助早餐，都非常美味。晚上还提供免费饮品。工作人员热情友好，无障碍客房非常棒！虽然我们没有使用，但泳池和按摩浴缸看起来非常诱人。我们在联合车站对面的这座历史悠久的建筑里度过了一段美好的时光。强烈推荐！ （原文） The hotel is conveniently located next to the Union Station and easy to get to and parking is available in their ramp. Note the ramp cannot handle oversized vehicles, a lady in a very tall pickup would not fit and i understand 15 passenger vans will also not fit, check with the desk. We had the grilled chicken dinner Thursday and the breakfast buffet Friday and Saturday they were all very good. They offer free drinks in the evening. The staff are kind and friendly and the handicapped accessible room was great! Although we didn't use them the pool and whirlpool looked inviting. We had a great time staying at this historic building just across the street from Union Station. Highly recommend!!

（由 Google 翻译）我们在这里住了一场MLS比赛。我们可以步行去体育场，之后再步行回来。超级方便。酒店充满乡村气息，但又不失美感。工作人员超级友好（前台的Unique非常友好且乐于助人）。我们享用了免费的晚餐（含饮料）和早餐。食物很棒，所有工作人员都很友好高效。这可能是我住过的最好的酒店之一。希望有机会再次来圣路易斯，这样我们就可以住在德鲁里酒店（Drury Inn）一晚了。 （原文） We stayed here for an MLS game. We were able to walk to the stadium and walk back afterwards. It was super convenient. The hotel is rustic in a very good way. The staff is super friendly (Unique at the front desk was so friendly and helpful). We had the complimentary dinner (with drinks) and breakfast. The food was great, and all the staff were friendly and efficient. Probably one of the best hotel stays that I've had. Hope to find an excuse to stay in St Louis again so we can spend a night at the Drury Inn.

（由 Google 翻译）房间很漂亮，很干净。虽然人很多，但他们处理得很好。 地理位置绝佳。我们步行就能到企业中心。摩天轮离前门只有几步之遥。 我们享用了免费早餐。早餐丰盛可口，几乎应有尽有。 我一定会再次入住。 （原文） Lovely room. Clean. It was very busy and they handled it well. The location is perfect. We walked to the Enterprise Center. The ferris wheel was just a few steps from the front door. We enjoyed the complimentary breakfast. It was a beautiful spread with most everything you could want. I will certainly stay there again.

（由 Google 翻译）这是我们第一次入住这里，一切都很棒。这栋楼真的很酷很有特色。房间很干净，每个人都很友善。免费的晚餐和早餐都很美味。我们一定会再来的。 （原文） This was our first time staying here and everything was great. The building was really cool and unique. It was clean and everyone was very nice. The complimentary dinner and breakfast both were good. We will definitely be back.

（由 Google 翻译）这栋建筑的前身是20世纪初的基督教青年会，非常整洁。大堂和走廊仍然保留着一些古老的历史魅力。我们的房间很小（只有两张大床），不像我们住过的其他德鲁里酒店的房间。衣柜闻起来像是五六十年代的，臭味很重，我们不想把衣服放进去。房间本身闻起来像一股浓烈的空气清新剂，而且气味很浓。泳池水没有杂物，但浑浊不堪，我的儿子们总是弄丢他们的潜水玩具，即使戴着泳镜也看不见。我站在池边时，甚至看不到泳池的底部（即使在浅水区）。泳池区通向楼上，一开始那股味道非常难闻，让我头疼。 工作人员太棒了！他们非常友好，似乎很关心顾客的体验。尽管来的人很多，包括一个大型游行乐队，他们都一次性吃了饭，但他们还是在用餐时间内保持食物充足。他们还努力保持桌子清洁，为下一批客人清理，尽管附近有多个垃圾桶和放碗碟的地方，但他们还是四处走动收拾我们的碗碟。每天的免费鸡尾酒是放松的好方法，孩子们喜欢爆米花。经理们经常在场，与酒店客人闲聊和交流，同时他们还帮助员工保持食物充足和区域清洁。酒店就在联合车站旁边，为家庭提供了很多有趣的选择。很高兴能穿过街道，享受乐趣，而不必担心开车或找停车位。停车场很安全。他们有一个只允许酒店客人进入的大门，晚上还会用链子围起来，这样不受欢迎的人就无法从门臂溜走。 （原文） The building is a former YMCA from the early 1900s which is pretty neat. The lobby and hallways still have some of the old historical charm. Our room was pretty small (2 Queen beds) and not like rooms at other Drury's we've stayed in. The closet smelled like it was from the 50s or 60s and the stench was strong enough we didn't want to put our clothes in it. The room itself smelled like a strong air freshener and was over powering as well. The pool water was free from debris but it was so cloudy my boys kept losing their diving toys and couldn't see them even with goggles. I could not see the bottom of the pool (even in the shallow end) when I was standing poolside. The pool area is open to the floor above it and at first the smell was very overwhelming and gave me a headache. The staff was amazing! They were so pleasant and seemed to care about customers' experiences. They kept the food stocked during the included meal times despite the large rush of people that came through including a large marching band who all ate at once. They also worked hard to keep the tables clean for the next group and they walked around and took our dishes despite there being trash cans and places to put our dishes in multiple places nearby. The free cocktails each day were a nice way to relax and the kids loved the popcorn. The managers were often present and making small talk and touching base with hotel guests but they also helped the staff in keeping the meals stocked and the area clean. The location is right beside union station which offers a lot of fun options for families. It was nice to walk across the street and have some fun without worrying about driving or finding parking. The parking lot was secure. They had a gate that only allowed hotel guests in and at night a chained fence also closed so unwanted people could not slip past the gate arms.

（由 Google 翻译）感谢您美好的住宿体验！所有工作人员都非常友好热情！我们预订了两间房，工作人员非常细心，确保我们的房间彼此靠近。孩子们在泳池里玩得很开心！食物和饮料都很美味！ （原文） Thank you for a wonderful stay! The entire staff was friendly and helpful! We had 2 rooms reserved and the staff did great to make sure our rooms were close together. The kids had a great time in the pool! The food was delicious and so were the drinks!

（由 Google 翻译）太棒了！之前看到评价褒贬不一，所以有点犹豫，但这家酒店真的太棒了。干净整洁，设施齐全，员工热情友好，服务也很棒。顾客服务也很棒。Pat 女士和 Tameka 的服务也很棒，餐厅也很棒。Val 的煎蛋卷简直是绝品，华夫饼松软酥脆，入口即化。这可不是大堂里那种摆着吧台凳子享用早餐的餐厅。这是一家提供优质服务和各种菜品的餐厅。而且这些都包含在房费里……简直无与伦比。我是个旅行达人，所以说这家酒店是顶级的，我真是当之无愧。感谢您美好的入住体验！ （原文） Absolutely wonderful! I saw mixed reviews so I was hesitant but this place is amazing. It's clean, well appointed, the staff is amazing and so friendly. Excellent customer service. Ms. Pat and Tameka were wonderful and the restaurant was amazing. Val's omelet was out of this world and the waffles were fluffy and crisp, melt in your mouth. This isn't a bar stool and counter in the lobby breakfast. Its a sit down restaurant with great service and all the fixings. And it's included in the price... you just can't beat this. I'm a bit of a travel snob and when I say this hotel is top notch, I mean it. Thanks for a great stay!

（由 Google 翻译）很棒的酒店，地段优越！ 接待员很贴心地解释了如何前往停车场。因为是周末，停车免费！ 房间很漂亮，电子淋浴控制器也很简洁！ 早餐相当不错，有自助餐式的选择，还有现点现做的华夫饼和煎蛋卷。 我们一定会再次入住。 （原文） Lovely hotel in a nice area! The receptionist was great in explaining how to get to the parking garage. Since it was the weekend, parking was free! The room was nice and the electronic shower controls were neat! Breakfast was pretty decent with buffet style selections and made-to-order waffles and omelets. We would definitely stay again.

（由 Google 翻译）在这里住了几天，对房间很失望。我们不知道我们住的塔楼没有翻新。这很容易让人产生误解，因为新房间接近四星级酒店，而旧房间维护得很糟糕。我们浴室的瓷砖脱落，设备生锈，石膏板也被水浸湿。我们住的四天里，有两天房卡都坏了。马桶的进水阀吱吱作响，而且经常失控。枕头上有防盗标签。他们每天早上都提供自助早餐，但味道和质量都很一般。煎蛋卷其实还不错。我们本来打算四天都付停车费，但周末是免费的。总的来说，工作人员很友好，尽力提供帮助。他们建议下次提前打电话，确保能订到翻新塔楼的房间。 （原文） Stayed here a few days and was disappointed in the room. We weren't aware that the tower we were placed in was not renovated. It's pretty deceptive because the new rooms are close to a 4 star hotel and the older rooms are not well maintained. Our bathroom had missing tile, rusty fixtures, and water damage on the sheet rock. 2 of the 4 days we stayed, our room cards quit working. The toilet had a squeaky fill valve and often ran randomly. The pillows had security tags in them. They did have a breakfast buffet available every morning, but the flavor and quality so so. The omelets were actually pretty good. We expected to pay for parking all 4 days, but the weekend was free. Overall the staff was nice and tried to be helpful. They advised calling ahead next time to ensure that you get a room in one of the renovated towers.

（由 Google 翻译）虽然不是五星级酒店，但物有所值。员工热情友好。客房服务很棒。早餐包含在内。推荐尝尝煎蛋卷，真的很好吃。停车便宜。我们已经在这里住过四次了。一定会再来的。地理位置简直完美。步行即可到达公园、餐厅等。 （原文） Not a 5 star hotel but a 5 star value. Nice helpful staff. Great housekeeping The breakfast is included. Suggest trying the omelettes, really good. Cheap parking. We’ve stayed here 4 times. Will definitely return. The location is literally perfect. Easy walk to park, restaurants etc.

（由 Google 翻译）前台工作人员的服务很差，笑容勉强保持，而且从来没有像迎接客人那样热情地接待我。他们只是坐在那里，含糊地告诉我停车费和住宿期间的临时杂费。他们告诉了我停车费……但是因为那天是星期六，我只住了一晚，如果知道周末停车免费就好了。 他们甚至没有指引我们去电梯，也没有提到任何关于免费早餐的事情。我妻子在房间里读到了相关信息。总之，他们的客户服务和热情好客的体验很差……充其量只能说是差强人意。从大堂到停车场的位置很不方便，而且由于工作人员缺乏帮助……从大堂到停车场的路程也很艰难。 房间干净整洁，舒适。淋浴也很棒。要求将额外的毛巾或枕头送到房间是不可能的。他们在前台忙着吃零食薯片……办理入住手续时甚至还放了一听。再次强调，他们没有品位，而且非常不专业。 免费早餐很美味，非常可口。女主人和工作人员都非常友好热情。 总之……我们不会再来了……我宁愿把钱花在其他能感受到热情好客和被重视的酒店。我打算和我的朋友、家人和同事分享这次体验。 （原文） Poor service from the desk staff who struggled to smile and never greeted me as if I was a welcomed guest. Sort of just sat there and mumbled direction about parking and a temporary fee for incidentals during my stay. Told me about parking fees… however because it was Saturday and I had a one night stay, it would have been nice to know that parking is free over the weekend. Never even directed us to the elevator or mentioned anything about the complimentary breakfast. My wife read about it in the room. In short, customer service and making you feel welcome was subpar.. at best. The parking garage location from lobby is inconvenient and because of the lack of assistance from the staff… challenging to navigate from the lobby to. The room was nice and clean. Comfortable. The shower was nice as well. Asking for extra towels or pillows to be delivered to your room will not happen. They were too busy at the desk eating their snack chips… literally had a can of them on check in desk. Again, classless and pathetically unprofessional. The complimentary breakfast was tasty and very nice. The hostess and staff were very friendly and welcoming. Overall… we won’t return… I’d rather spend my money at another hotel where you feel welcomed and appreciated. I intend on sharing this experience with my friends, family and colleagues.

（由 Google 翻译）我希望我能给出比5/5更高的评分。 我们的房间宽敞，装饰精美，配有先进的浴室。 员工非常棒，乐于助人，关怀备至。我对遇到的每个人都印象深刻。经理值得称赞，他打造了一支拥有极高客户服务标准的团队。 地理位置优越，方便前往市区内的众多景点。 我希望再次光临。 （原文） I wish I could give a higher rating than 5/5. Our room was spacious and decorated nicely with a state-of-the-art bathroom. Staff were amazing, helpful, and caring. I was impressed with all I met. The manager is to be commended for creating a staff with extremely high standards for customer service. The location works well for getting to many attractions in the city. I hope to be a repeat customer.

（由 Google 翻译）这家酒店很有趣，它有一个室内/室外恒温泳池。房间很普通，但很干净，最棒的是免费的自助早餐，种类繁多，包括现点现做的煎蛋卷和华夫饼！热腾腾的，新鲜美味。我们住在这里真的很开心，强烈推荐！ （原文） This hotel is fun, it has an indoor/outdoor HEATED pool. The rooms are pretty standard but clean, the highlight of it all is a sit down buffet style FREE breakfast with lots of options including omelets and waffles made to order! Hot and fresh. We really enjoyed staying here, I highly recommend it!

（由 Google 翻译）工作人员超级友好，乐于助人。就价格而言，房间很不错，六楼的视野也很棒。地理位置绝对棒极了。我们来圣路易斯是为了带孩子去看医生。医院离这里很近，科学中心就在几个街区之外，动物园就在街对面，步行即可轻松抵达。 （原文） The staff are super friendly and helpful. For the price, the rooms are good and the 6th floor has a great view. The location is absolutely fantastic. We came to St Louis for a doctor's appointment for my child. The hospital is very close, the science center is just a few blocks away, and the zoo is literally across the street within an easy walking distance.

（由 Google 翻译）我们对这次入住体验非常满意！前台的女士们非常友善。房间也很干净。泳池早上6点开放，晚上10点关闭。入住时间是下午3点，退房时间是中午12点。这让我们有充足的时间在室内恒温泳池游泳。干净的毛巾也很多。早餐很棒，而且他们全天供应咖啡（我记得是这样）。我们期待着再次入住这家公司旗下的酒店（希望下次也能像这次一样好）。 （原文） We were blown away with how much we enjoyed our stay! The ladies at the front desk were very nice. The room was very clean. The pool opens at 6am and closes at 10pm. Check in is at 3pm and check out is 12pm. That gave us plenty of time to swim in the heated indoor pool. There were plenty of clean towels as well. The breakfast was very good and they have coffee all day (I believe). We will be looking forward to another stay with this company (hopefully it is as good as this location)

（由 Google 翻译）这家酒店地理位置优越，方便前往动物园、科学博物馆和其他森林公园景点。这是我第三次入住，前台工作人员的热情好客总是给我留下深刻印象。厨房工作人员竭尽全力提供优质服务。客房、休息室和泳池都干净整洁，维护良好。停车费较低，但酒店停车场有充足的停车位。交通便利，方便前往餐厅、餐馆和咖啡馆。 （原文） This hotel is in a great location to visit the Zoo, Science Museum and other Forest Park attractions. This is my third stay and I am always impressed by how welcoming the front desk staff are. The kitchen staff bend over backwards to provide excellent services. The rooms, lounge and pool are all clean and well-maintained. There is a small cost for parking, but ample parking in the hotel lot is available. Easy to access diners, restaurants and coffee shops.

（由 Google 翻译）地理位置优越，紧邻64号公路，方便前往众多景点。我们步行到动物园只需25分钟，天气晴朗。我们的房间和浴室非常干净宽敞。早餐虽然是标准配置，但品质不错，有热食、糕点、麦片、酸奶、果汁和水果，还有许多干净的桌椅。工作人员很友好。唯一遗憾的是，退房账单上显示停车场停车费为每天10美元。我们还会再来这里住……而且会把车停在酒店外。 （原文） Great location right off of 64 for quick access to many attractions. We walked to the zoo--just 25 minutes on a beautiful morning. Our room and bathroom were very clean and spacious. The breakfast was standard, but well done with hot foods, pastries, cereals, yogurts, juices and fruits and plenty of clean seats and tables. The staff were friendly. The only bummer is seeing $10/day on our check-out statement for parking in their lot. We would stay here again...and park off site.

（由 Google 翻译）地理位置绝佳，靠近森林公园、婚礼场地 Jewel Box、世博会展馆和动物园！早餐不错。早餐区干净整洁，工作人员热情周到。停车费每晚每辆车 10 美元，仅供参考。隔壁就是 Mac's Eats 餐厅，供应从农场到餐桌的美味佳肴，员工热情友好，效率极高！ （原文） Fabulously close location to Forest Park, wedding venue Jewel Box, World Fair Pavilion, and Zoo! Breakfast was decent. Clean breakfast area, attentive staff. Parking $10 per night per vehicle, fyi. Mac's Eats restaurant,Farm to table items, next door, delicious, and fabulously friendly and efficient staff!

（由 Google 翻译）这家酒店很棒，房间干净舒适，服务也非常好。我睡眠很浅，跟前台的玛丽莎提了一下，她非常热情地带我看了几个空房，让我选择最适合我的位置。她人特别好，也很乐于助人，我非常感谢她尽心尽力确保我睡个好觉。如果以后有机会再来这个地区，我一定会再次入住这家酒店。 （原文） This is a great hotel with clean, comfortable rooms and excellent customer service. I’m a very light sleeper and mentioned that to Malissa at the front desk, and she very kindly showed me some rooms that were available so I could choose the location that would work best for me. She was so nice and helpful, and I really appreciate her willingness to go above and beyond to ensure that I got a good night’s sleep. Will definitely stay there again if I am ever in the area.

（由 Google 翻译）地理位置优越，房间干净整洁是优点。 缺点： 从前台到总经理，客户服务都很差：几乎公然无视客人的顾虑，拒绝承认自己的不足。 抵达后，我在前台站了一分钟，服务员什么也没说，也没有注意到客人刚到。直到我跟他打了个招呼，服务员才开口。 （当时没有其他人，服务员只是茫然地盯着我）。 空调噪音很大。不得不换房间，但噪音仍然很大。根本没有道歉。 早上8点去吃早餐……8点半回到房间……钥匙不能用，因为他们已经帮我办理了退房手续，比中午退房时间提前了3.5个小时。我下楼去解决问题。同样，一句道歉也没有。总经理只是站在5英尺外看着，好像这根本不关他的事。 对于希尔顿酒店来说，真是令人失望。下次我还是选择其他酒店吧。 （原文） Great location and clean rooms are the positives. The negatives: Poor customer service from front desk all the way to GM: almost openly dismissive of guest concerns and refusing to recognize their shortcomings. Upon arrival, stood at front desk for a minute without the clerk saying a thing or acknowledging a guest had just arrived. Not a word uttered the clerk until I engaged him with a "hi" (no one else was there and clerk was just staring into nothing). Very loud AC ،units. Had to switch rooms and still too much noise. No apology offered at all. Went for breakfast at 8am...came back to room at 8:30... key not working because they checked me out already, 3.5 hours before their noon check out yime. Went down to get the issue resolved. Again, not a word of apology. GM just stood by observing from 5 feet over as if that didn't concern him not even a tiny bit. A disappointment for a Hilton hotel. I will take my business somewhere else next time.

（由 Google 翻译）我们在市中心参加了一场婚礼，这家历史悠久的酒店地理位置绝佳。提供全套代客泊车服务。这座百年老建筑非常漂亮。前台的Jesse非常热情友好，乐于助人。房间宽敞干净。床和床单都非常舒适。这家酒店魅力十足。强烈推荐。 （原文） We attended a wedding downtown and this historic hotel was in the perfect location. Full valet parking. Beautiful 100 year old building. Jesse at the front desk was delightful, friendly, and super helpful. The rooms were spacious and clean. Beds and linens were super comfortable. Absolutely charming hotel. Definitely recommend.

（由 Google 翻译）酒店非常棒，入住办理顺畅友好，我的会员等级也得到了认可。房间宽敞、设施齐全且非常干净。我用积分兑换了想要的房间。双人早餐免费，服务员接受了优惠券，服务周到，而且没有直接给我账单，我需要索要房间消费单才能给小费。这是一次为期10天的公路旅行中令人愉快放松的住宿体验。我发现Autograph和Tribute系列酒店的品质和性价比都优于Fairfield、Residence和Courtyard系列酒店。 （原文） Excellent property, check in was seamless and friendly, was recognized for status. Room was big, well appointed, and super clean. I used points and got room I requested. Breakfast was complimentary for two and server took coupons, provided great service, and presented no tab, I had to ask for room charge slip so I could tip. Good, relaxing stay on a 10 day road trip. I have been finding the Autograph and Tribute collections better quality and value than Fairfield, residence, and courtyard properties.

（由 Google 翻译）我很少给酒店写点评，只要房间干净，我通常都会很满意。这家酒店超出了预期。房间符合你的预期，干净整洁，床很舒服等等。地理位置优越，步行即可到达球场和市中心的所有地方。员工的服务让这次住宿体验格外特别。我们入住得很晚，Jesse 非常乐于助人，也很友好。酒店还提供了新鲜出炉的饼干，以及关于哪些地方可以吃、哪些地方不能吃的建议，总之，我们感到宾至如归，获得了一次非常棒的体验。 （原文） Pretty rare I leave I review for a hotel, as long as the rooms are clean I'm usually happy. This place went above and beyond. Rooms are what you would expect, clean, comfortable bed, etc. The location is great, you're within walking distance to the ball field and everything downtown. The staff is what really made the stay special. We checked in pretty late and Jesse was extremely helpful and friendly. Fresh baked cookies, advice on where and where not to eat, overall made us feel welcomed and made for a great experience.

（由 Google 翻译）我强烈推荐您在圣路易斯入住 Magnolia 酒店。它离拱门非常近。酒店坐落在一栋颇具特色的老建筑内，建筑风格很酷很有意思。工作人员非常友好、乐于助人，而且知识渊博。酒店内部装饰风格优雅而不浮夸。下次我再来圣路易斯，我一定会优先考虑 Magnolia 酒店。 （原文） I would highly recommend staying at the Magnolia when in St Louis. The proximity to the Arch is excellent. The architecture is cool and interesting as the hotel is situated in an old building with character. The staff was very friendly, helpful, and knowledgeable. The interior was decorated in a way that shows class without being pretentious. I would definitely consider the Magnolia first when visiting St Louis again.

（由 Google 翻译）兰斯简直是梦想成真！他让我们的体验无比美妙！有一本很棒的书叫《非凡的款待》，书中探讨了如何通过卓越的服务打造无与伦比的体验，而兰斯在我们入住期间就完美诠释了这一点。无论出现什么问题，他都会妥善解决，让我和我丈夫都心怀感激，并留下了一段值得回味的美好回忆！餐厅也很棒！我们点的所有菜都完美无瑕！以后每次来圣路易斯，我们一定会再次光顾！感谢你们提供的美好住宿体验！ （原文） Lance was a dream come true! He made our experience absolutely magical! There’s a great book called unreasonable hospitality that discusses the unfoldment of using incredible service to deliver an experience that is incomparable and I feel Lance gave us that during our stay. Anything that was wrong he made it right and in a way that left both my husband and I with an attitude of gratitude and a memory to rave about! The restaurant was also great! Everything we ordered was perfect! We will definitely come back here anytime we are in St. Louis! Thanks for a wonderful stay!

（由 Google 翻译）史上最糟糕的退房体验（退房前已录像；前台主管不可信且撒谎） 入住期间一切都很顺利，直到退房。Tliyah Townsend 非常不专业且出言不逊，甚至多次威胁我们，让我们全家都感到不安全。我们要求报警并查看监控录像，但酒店员工和管理层都没有回应。 真是太可惜了，因为酒店本身很不错，而且对狗狗非常友好。其他员工也都很棒，体贴周到。可惜的是，早班前台主管 Tliyah Townsend 完全相反——对顾客和宠物都极其不友好。 （原文） Worst Checkout Experience Ever( video record before leaving ; front desk supervisor is untrustworthy and a liar) Our stay was great until checkout. Tliyah Townsend was extremely unprofessional and insulting, even making repeated threats that made my family and me feel unsafe. We requested both police assistance and a review of the camera footage, but neither was addressed by staff or management. It’s a shame, because the hotel itself was very nice and truly dog friendly. The rest of the staff was great and considerate. Unfortunately, the morning front desk supervisor Tliyah Townsend was the complete opposite — not customer or pet friendly at all.

（由 Google 翻译）抵达酒店后，前台办理入住手续很顺利，工作人员既友善又风趣。我把车停在酒店门口，正准备带女朋友去房间，代客泊车员却说“你不能停在那里，那是代客泊车的地方”。好吧，我当然不会停在那里，拜托！停好车后，我们去了酒吧。酒吧里人很多，所以我们找了张桌子坐下。那位年纪较大的男调酒师似乎对有人进来很不高兴。他对我们和其他客人都很粗鲁。我女朋友不得不使用餐巾纸，因为他把我的酒洒了一地，弄得桌子和地板都是，而她的酒也洒到了杯子上。他没有给我们餐巾纸，还对她说了句轻佻的话：“我也用餐具喝酒啊。” 这就是为什么每次给女士送酒都要递餐巾纸的原因。这是调酒师的基本礼仪。他破坏了酒吧的氛围和环境。最后我们只喝了一杯酒，就去了隔壁万豪酒店的酒吧，在那里花了200美元。员工态度恶劣，房间也令人失望。淋浴间的瓷砖缝隙里有黑霉，洗手池上方灯具上积了一层厚厚的灰尘，床也很硬。我们以后绝不会再住这家酒店了。从粗鲁的员工到脏乱的房间，简直糟糕透了。我宁愿去速8酒店，体验都比这里好。 （原文） Upon arrival check in with the front desk was great he was nice and funny. I parked out front, was about to walk my girl friend to the room and valet says “you can’t park there that’s valet parking” okay obviously I’m not parking there buddy come on. Once I get the car parked we go to the bar. The bar was full so we sat a table the older male bartender was mad people where even coming in. He was rude to us and everyone els in there. My girlfriend had to use a silverware napkin because he spilled my drink all over the floor and table and her drink was running over her glass. He didn’t bring us bar naps he made a smirky comment to her “I use silverware to drink too” that’s why you bring the woman a napkin every-time you bring them a drink. It’s bartending etiquette. Ruined the vibe and the environment We eventually only had one drink and went to the bar at the Marriott next door and spent $200 there instead. Rude staff all around. Now the room. There was black mold in the grout in the shower. There was a THICK layer of dust on the lights in the bathroom above the sink. The bed was stiff. We will not be staying here again. From rude staff to unclean rooms. I could have stayed at a super 8 and got better experience.

（由 Google 翻译）安加德艺术酒店，密苏里州圣路易斯 非常棒的酒店。设计独特，经过深思熟虑。屋顶酒吧视野开阔，底层餐厅氛围更加轻松。 房间宽敞，浴室舒适，床很舒服，电视也很棒。 那些抱怨空调噪音的人？？完全不知道他们在说什么。房间非常安静。如果能更好地控制房间温度就好了，但我住的9天都很舒服。 缺点： 客房服务。我入住时，地板上有五彩纸屑，还有上一位住客留下的垃圾。我向酒店工作人员反映了这个问题，他们转达给了客房服务。投诉了3天，垃圾终于被清理了。 食物价格和选择。食物很棒，但选择有限，而且价格过高。除了价格高昂之外，服务也很差，员工也很少关注。而且他们还要收取20%的服务费。 停车费很贵，每天25美元，但他们提供无限次进出。安全方面有点令人担忧，但在我入住期间没有发现任何明显的问题。 总的来说，如果我再来圣路易斯，我还会再次入住，但我对客房服务的期望值会很低。 （原文） Angard Arts Hotel, St. Louis, MO Very nice hotel. Unique and well thought out. Rooftop bar with a breathtaking view and restaurant on the bottom floor with a more relaxed atmosphere. Rooms are spacious. Bathrooms are nice. Bed is comfortable and the TVs are perfect. The people who complained about the AC noise?? No clue what they are talking about. Whisper quiet. It would be nice to have a little more control over the temperature in the room, but I was comfortable the entire 9 days I stayed there. CONS: Housekeeping. When i checked in there was confetti on the floor and trash from the last occupant still in the room. I mentioned this issue to hotel staff and they relayed it to housekeeping. 3 days of complaining and the trash finally got taken out. Food prices and options. The food was great, but there were limited options and of those options, the prices were exorbitant. On top of the high prices, the service was sub par with little attention from the staff. And they charge a 20% service charge. Parking is expensive at $25 per day, but they do offer unlimited in and out. Security is a concern but didn't hand any glaring issues during my stay. Overall, I'd stay again if I return to St. Louis, but I would have very low expectations on housekeeping.

（由 Google 翻译）这家酒店的氛围真的太棒了！从大堂到健身房再到客房，每个角落都美轮美奂，充满艺术气息……正如酒店的名字一样。屋顶酒吧拥有绝佳的城市天际线景观，是个很棒的休闲场所，不过调酒师不太友好，看起来好像不太想在那里工作。 我需要处理一些工作，而这家酒店在这方面非常出色。酒店里有一个漂亮的会议室，当时正好开放，所以我在那里待了一会儿。办理入住手续的柜台旁边还有一个可爱的小角落，可以工作或者放松一下。 酒店位置完美！我们步行前往了几家啤酒厂和一些主要的旅游景点，非常方便。我们喜欢在旅行时步行，所以对我们来说，这里非常适合步行。我带了我们的哈士奇混血犬，酒店对宠物非常友好，有很多空地可以遛狗。床很舒服，视野也很好，而且周围环境安全又温馨。 最棒的是什么？街边有很多免费停车位，所以我们不用付停车费。总的来说，非常喜欢这次住宿，下次肯定还会再来！ （原文） Really loved the vibe of this hotel! From the lobby to the gym to the rooms, everything looked amazing and super artsy….just like the name says. The rooftop bar had gorgeous views of the skyline and was such a nice spot to hang out, though the bartender wasn’t very friendly and honestly looked like he didn’t want to be there. I had to get some work done, and the hotel was great for that. There’s a beautiful conference room that was open, so I parked myself there for a while, and there’s also a cute little area by the check-in desk where you can work or just chill. The location was perfect! We walked to a few breweries and some of the main tourist spots with no problem. We love to walk when we travel, so to us, it was walkable. I brought our husky mix, and it was super pet-friendly with lots of open space for walks. The beds were super comfy, we had a nice view, and the area felt safe and welcoming. Best part? Tons of free street parking, so we didn’t have to pay for a garage. Overall, loved the stay and would totally come back again!

（由 Google 翻译）这篇评论仅供抑郁症患者参考，请勿将其视为普通的酒店住客评论。 如果您和我一样，深受您居住空间的影响，我强烈建议您避开这家酒店和这个区域。房间的油漆颜色单一，色彩斑斓，寸土寸金。我并非夸张——我的整个房间都被刷成了令人压抑的绿幕绿。没有一丝壁纸，什么都没有——完全是绿色。更不用说，除了耀眼的阅读壁灯和一盏几乎不亮的粉色盐灯外，房间里几乎没有任何照明。走廊也非常压抑，散发着一股怪味。大堂充满艺术气息，但也非常昏暗压抑。唯一一个令人愉悦的去处是屋顶艺术酒吧，但它关闭到晚上，所以你甚至无法坐在那里（或者说我不允许坐在那里）来获得清醒的头脑。更糟糕的是，酒店外没有咖啡馆或其他真正可以“闲逛”的地方，即使有，这片区域也给人一种荒凉、空旷和不安全的感觉。 我觉得如果你来福克斯剧院看演出，几乎不会在房间里待上一分钟，这里还算可以，但如果你在这里住的时间超过一晚，而且你患有抑郁症，那就离这里远点儿。这对你的健康不利。 酒店员工大多都还不错，但他们的热情并不能弥补这栋建筑阴郁、令人不安的油漆选择和沉闷的氛围。重新粉刷房间、增加采光、开一家带窗户的咖啡馆，对这个地方来说都是一个巨大的挑战。 （原文） This review is only intended for people who suffer from depression, so do not take this as the average hotel guest review. If you are like me and are greatly affected by the spaces you spend your time - I would highly advise you to avoid this hotel and this area. The rooms are painted in a monochromatic, severe color splash that covers every inch of it. I'm not being hyperbolic - literally my entire room was painted depressing green-screen green. There isn't a pop of wallpaper or anything - it's just entirely green. Not to mention, there is hardly any lighting in the room aside from wildly bright reading sconces and a pink salt lamp that barely works. The hallways are also very depressing and have an odd smell. The lobby is artful, but also very dark and depressing. The one venue that would be delightful is the art bar rooftop area, but it is closed until the evening, so you can't even sit up there (or I wasn't allowed to) to get a clear headspace. What makes matters worse is, there isn't a coffee shop or anywhere to really "hang out" outside of the hotel, and if there is - this area gives the feeling of being desolate, empty and unsafe. I think if you are coming to see a show at the Fox and will barely spend a minute of your time in your room - this place is fine, but if. you are here for longer than one night and you suffer from depression - stay far far far away from this space. It will not be good for your health. The staff is nice for the most part, but they do not make up for the bleak and unnerving paint choices and dreariness of the building. Repainting the rooms, adding more light, having a coffee shop with windows would be a huge leap for this space.

（由 Google 翻译）我不知道该如何评价这家酒店。 房间颜色很漂亮，我们住的是黄色的，感觉很明亮。床很舒服，卫生状况也很好。整个酒店都充满了可爱的艺术气息。 然而，服务却糟糕透顶。我经常旅行，但这次的服务是我经历过最令人费解的。我最初预订时用了我和朋友的名字。入住当天，我的朋友发短信告诉我，她一直在等，但因为名字莫名其妙地消失了，所以无法办理入住。我打电话给酒店，把她的名字加了进去。当天晚上我去办理入住时，前台工作人员却告诉我他们找不到我的名字或预订记录。我给前台的女士出示了我的行程确认单和付款凭证。她却置之不理，说她无能为力。她的态度极其冷漠。她打电话到房间——结果可想而知，电话里显示的是我的名字。我打电话给我的朋友，她下楼到大堂，告诉他们是我预订的，并给她看了电视上显示我名字的照片。前台服务员问我朋友是否可以把钥匙给我……就是我预订并付款的房间的钥匙。真是太不专业了。 此外，屋顶酒吧的酒水难喝又贵得离谱。客房服务人员没来，第二天我要求多拿几条毛巾也没人来。我看到好几个人的房卡都打不开电梯。 不过，酒店餐厅的凯莎人很好，服务也很棒。 总的来说，这家酒店虽然可爱，但服务很不专业。我差点就申请退款了。 （原文） I’m torn on how to rate this place. The room colors are cool, we had yellow and it was very cheery. Comfortable bed and no hygiene issues. Cute artsy aesthetic throughout. However the service is atrocious. I travel frequently and it’s some of the most baffling I have experienced. I made the original booking with my name and my friends name on the reservation. On the day of checkin my friend texts me because she’s been waiting and unable to check in due to her name somehow missing. I call the hotel and add her. Later that night I go to check in, and the desk staff tells me they can’t find my name or reservation anywhere. I show the woman at the desk my itinerary confirmation and payment. She ignores it and says she can’t do anything. She was incredibly dismissive. She calls the room - which funnily enough shows my name. I call my friend who comes down to the lobby and tells them I made the rez and shows a picture of my name on the tv. The desk attendant then asks my friend if it’s okay to give me a key….to the room I booked and paid for. Incompetence. Additionally the rooftop bar drinks are gross and overpriced. Housekeeping did not come and no showed when asked for additional towels next day. Saw numerous people whose keys did not work in the elevator. Keisha in the hotel restaurant was kind and fabulous however. Overall, cute but unprofessional. I nearly did a a charge back.

（由 Google 翻译）这家酒店可爱又古怪。房间很有个性，融合了20世纪20年代和60年代的氛围。床很舒服，而且不吵。我强烈建议订一间带浴缸的角落房。从这里步行到Chaifetz礼堂（大约半英里）很近。Wesley老师很热情地帮我们办理了入住。酒店就在SLU校园旁边。 我唯一的抱怨是房间温度控制器没有数字可以调节。这很老套，你得扳动一个小杠杆，然后猜一下温度会调到多少。酒店确实有一个带安全门的停车场。如果你在入住时把停车费加到房卡上，他们会收取25美元，如果你在门口加，他们会收取40美元。但是，如果你用房卡付钱，没有房卡就无法离开停车场。如果酒店大堂就在那里的话就不会那么麻烦了，但它是那种入口在地下室而实际大堂在 12 楼的地方之一。 （原文） Cute and odd hotel. The room had great personality w a mix of 1920s vibe crossed w 1960s. The bed was comfortable and it wasn’t noisy. I would highly suggest getting a corner room w the bathtub. It was within walking distance to the Chaifetz Auditorium (about half a mile). Wesley was nice checking us in. It’s right by the SLU campus. My only complaints are the room temperature control didn’t have a number to adjust to. It was very old school where you lifted a tiny lever and had to guess what temp that was going to get you. The hotel did have a parking lot that had a security gate. They charge you $25 if you get the parking added to your room key when you check in, or $40 if you do it at the gate. BUT you can’t get out of the parking lot without your room key if you pay w the room key. Wouldn’t be as big a pain if the hotel lobby was right there, but it’s one of those places where the entrance is in the basement and the actual lobby is on the 12th floor.

（由 Google 翻译）千万别住这家酒店，尤其是如果你想要特定颜色的房间。城里认识我的人都知道，除非房间真的很糟糕，否则我不会抱怨。 我女儿打电话预订了一间400美元的房间，被告知会住一间带特大床的红色房间，这在她的确认邮件里也体现了出来。然而，她入住时，却被安排了一间绿色套房。我们到达时，他们没有接到电话、邮件，甚至前台也没有收到任何通知。直到他们带着满满的红色衣服上楼准备拍美照时，才意识到房间是绿色的。 他们以为搞错了，就下楼去问前台，结果被告知酒店原来的房间已经超员了，他们被无故调换了房间。他们还被告知无法联系经理，除了免费停车外，没有其他优惠。我打电话过去，想问问有没有年纪大一点的人能帮忙，他们也说了同样的话，而且不给任何折扣。他们提供了30美元的免费早餐或停车服务。:/ 这次入住是为了一个特殊的场合，特定的房间和颜色是他们计划中很重要的一部分，包括他们围绕红色房间拍摄的一些创意照片（比如《无色无色》（Nothing Shades of Grey）。照片很可爱！哈哈）。不幸的是，这个意外的变化打乱了一切。她最后哭了，他们甚至不得不开车回家换衣服，因为他们打包的所有东西都是红色的。这真是一个令人沮丧的开始，本该是一个难忘的夜晚。 像这样重大的预订变更应该保证提前沟通。如果他们知道的话，应该根据新的颜色进行计划，另作安排，或者至少做好准备。而且，如果房间颜色没有空房，他们应该有权提前取消预订。如果是这样，他们可以改期到其他晚上。 “客房总监”没有提供任何房间折扣。 她不应该因为没有预订到确认的房间而支付全价。如果订不到心仪的房间，他们肯定会去别家更便宜的酒店。他们之所以选择这里，完全是因为房间的色彩主题。真是太失望了。 （原文） DO NOT USE THIS HOTEL. Especially if you want a specific room color. Those of you in town who know me know I would not complain unless it was really BAD. My daughter booked a $400 room over the phone and was told they would be staying in a red room with a king bed, which was also reflected in her confirmation email. However, when she checked in, they were given a green suite instead. They weren’t notified of this change by phone, email, or even at the front desk when we arrived. They didn't realize until they got upstairs with all of their red clothes packed for cute photos that the room was green. Thinking it was a mistake, they went back down to ask the front desk, and that’s when we were told the hotel had oversold the original room, and they'd been switched without notice. They were also told there was no way to speak with a manager, and aside from free parking, nothing else was offered. I called to see if an older voice would help and they told me the same thing and said no discount would be given. The offered them free $30 breakfast or parking. :/ This stay was for a special occasion, and the specific room and color were a big part of their plans, including some creative photography they’d styled around the red room (Nothing Shades of Grey. They were very cute photos! Lol). Unfortunately, the surprise change threw everything off. She ended up in tears, and they even had to drive back home to change outfits because everything they had packed was red. It was a really upsetting way to start what should have been a memorable night. The communication about major reservation changes like this should be guaranteed. Had they known, they would've planned around the new color, made other arrangements, or at least come prepared. And they shoud've been given the option to cancel ahead of time if the room color wasn't available. If so, they could've rescheduled for a different night. The "Director of Rooms" offered no discount on the room. She shouldn't have had to pay the full price when she didn't get the confirmed room. They would've stayed somewhere else cheaper if they weren't getting the room they wanted. The whole reason they wanted to go here is because of the color themed rooms. Very disappointing.

（由 Google 翻译）房间和服务都很棒，蓝色房间有点暗，建议改善一下照明。另外，如果你不知道大堂在哪（它在12楼），用App导航会非常麻烦，而且经常失灵，这给我和我的客人都带来了不便。楼下的餐厅/酒吧也只在晚上6点以后开放，在此之前（即使只是想点杯柠檬水，休息室半空的时候也不行，我知道你们想营造一种优雅的氛围，但你们可是位于圣路易斯另一边的酒店，别太自以为是了）。我入住期间想喝点东西吃点东西，却连一台制冰机都没有，更别说一瓶免费水了，每次想喝水都得回大堂，这对于出差的客人来说非常不方便，我只是想随时能喝到水而已。他们把我送到屋顶，那里晚上简直就是个兄弟会派对。你们的艺术展览也没那么好，却还自视这么高，把后门和侧门都堵死了。 （原文） Great rooms and service, blue room is a bit dark, invest into better lighting. Also, if you don't know where the Main Lobby is (it's on the 12th floor) getting there with the app is terrible and will not work half the time, this made it inconvenient for my guests and myself. Also the restaurant/bar down stairs is only open availability after 6pm before that (even just to order a water and lemon is not allowed when the lounge is half empty, which I get you're trying to be elegant, but you're a hotel on the opposite side of St.Louis, get over yourself. Let me get a drink and some food while I stay there because there were no ice machines or one complimentary water bottle and you have to go back to the lobby every time to get more water, which is very inconvenient when on business and just want to have accessible water. They sent me to the roof top, which is essentially a frat house party at night. Your art display isn't even that good for you all to have that big an ego for blocking access to the back door and side door.

（由 Google 翻译）客户服务太棒了！尤其是天使！他简直就是天使！我入住和退房时，他都非常友好、亲切，非常乐于助人。他甚至帮我把所有行李都搬到房间，帮我代客泊车，之后还把我的票送到我的房间！他甚至不收我的小费！他绝对是一位重视客户服务、热爱工作的人。请给他加薪吧。希望下次我来的时候他还在那里！房间很漂亮，很现代。我想说客房服务在清洁细节方面可以做得更好一些，因为我的淋浴间里有头发，所以显然没有清理干净，我的一个枕头和小毛巾上有一个棕色的痕迹。不管干净与否，我都不想在我的白色枕头或毛巾上看到任何东西，因为我不知道它们是否干净。我来自圣路易斯，但搬走了，所以这让我想起了家，离红雀体育场和棒球场村只有几步之遥。也靠近圣路易斯的热门商店，比如 imos 和 White Castle。他们提供自助停车，进出收费 40 美元，代客停车收费 50 美元，包含进出费用。考虑到我住在圣路易斯市中心，而且街道很安静，所以感觉很安全。以后还会再来的！ （原文） Customer service was amazing! Specifically Angel! He was literally an Angel! He was so nice and personable and very helpful when I was checking in and out. He even took all of my bags up to my room for me as well as handled my valet parking for me and brought my ticket up to my room afterwards! He wouldn’t even accept a tip from me! That was absolutely someone who values customer service and loves his job. Please give him a raise. I hope he’s there the next time I visit! As far as the room it was cute and modern. I will say housekeeping can do a little better as far as attention to detail when cleaning because there was hair in my shower so it obv wasn’t cleaned and there was a brown mark on one of my pillows And small wash cloth. Clean or not I don’t want to see anything on my white pillows or towels as I don’t know if it’s clean or not. I’m from stl but moved so it was a nice reminder of home being footsteps away from the cardinals stadium and ballpark village. Close to stl staples like imos and White Castle as well. They had self parking for $40 w in and out or $50 valet w in and out priv. I felt safe considering I was downtown in stl , it was on a quiet street. Will return!

（由 Google 翻译）昨天我在这家屋顶酒吧庆祝了朋友的生日，这段经历可谓是好坏参半。 优点： 地点本身很棒，氛围很棒，整体氛围也很好。我们终于安顿下来后，负责倒酒的Angela彻底改变了整个夜晚。她简直太棒了——友好、乐观，还对之前的失误表示歉意，说实话，她是我见过的最好的“活力女郎”。她竭尽全力确保我的朋友度过了一个难忘的生日，她的活力让这次体验感觉很特别。 缺点： 可惜的是，那天晚上一开始不太顺利。我之前已经和场地沟通过，确保一切顺利，但当我到达时，发现另一群人已经坐在我的座位上，喝着我的酒。我只能站着等着，等着他们把另一群人转移到其他地方，真是让人抓狂。我原来的服务员也跟着他们走了，结果我被困在一个脏兮兮的座位上，好久都没人服务。没有任何经理过来确认情况或道歉，这让人感觉很不专业。 总体而言： 如果不是Angela，那天晚上可能会是一场彻底的灾难。她用自己的精力、努力和客户服务真正挽救了这次体验。管理层真的需要在组织和问责方面下功夫，因为客人不应该处于这种境地。 （原文） I celebrated my friend’s birthday at this rooftop bar yesterday, and the experience was a mix of highs and lows. The Good: The location itself was really nice with a great vibe and good energy overall. Once we finally got settled, the bottle girl, Angela, completely turned the night around. She was absolutely amazing—friendly, upbeat, apologetic about the earlier mishap, and honestly the best hype girl I could’ve asked for. She went above and beyond to make sure my friend had a memorable birthday, and her energy made the experience feel special. The Not-So-Good: Unfortunately, the night started off rocky. I had already been in communication with the venue beforehand to make sure everything went smoothly, but when I arrived, I found another group already sitting in my booth, drinking my bottle. It was frustrating to stand around waiting while they moved the other group elsewhere. My original server actually went with them, leaving me stuck at a dirty booth with no service for quite a while. No manager ever came over to acknowledge the situation or apologize, which made it feel unprofessional. Overall: If not for Angela, the night could have been a complete disaster. She truly saved the experience with her energy, effort, and customer service. Management really needs to work on organization and accountability because guests shouldn’t be put in that kind of position.

（由 Google 翻译）10月25日这个周末，我们在Live By Loews举办了一个绝对精彩绝伦、无比梦幻的婚礼周末♥️活动工作人员提供了白金级服务。我对Sydney Gamble的感激之情难以言表！！她简直是明星！她超越了我们的预期，远远超出了我们的预期。食物美味极了。饮品也非常可口。宴会厅堪称完美！！！我们的代客泊车团队太棒了。特别感谢Courtney！他专业、友好，态度和人品都很棒💖非常感谢！ （原文） We had an absolutely amazing, phenomenal fantastic wedding weekend at Live By Loews this weekend October 25th♥️ The Event Staff provided Platinum service. I can not express our gratitude enough for Sydney Gamble!! She is an absolute Rockstar! She went above & beyond and exceeded our expectations by leaps & bounds. The food was phenomenal. The drinks were delicious. The Ballroom was absolute perfection!!! Our Valet team was incredible. A special shout out to Courtney! He was professional, friendly and has the best attitude & personality 💖 Thank you so much

（由 Google 翻译）我们于2025年10月25日在这里举办了婚礼。我对这家酒店的赞美之情溢于言表，强烈推荐！婚礼非常完美，工作人员整晚都尽心尽力，食物也美味极了……满分10分！Sydney和她的团队非常了解如何为你提供周到细致的服务，并协助你完成所有安排。我们整个周末都住在这里——从客房服务到代客泊车，我没有遇到任何不愉快的事情。虽然我住在圣路易斯，但我绝对会再次入住这家酒店。 （原文） We had our wedding here on 10/25/25. I cannot compliment or recommend this hotel enough. The wedding turned out so beautiful, the staff were on top of everything all night, the food was amazing….10/10! Sydney and her team know exactly how to be there for you and help execute. We stayed there all weekend as well - from room service to valet, I didn’t have one negative experience. Though I live in St. Louis, I would absolutely stay here again.

（由 Google 翻译）总的来说，我们住得很愉快。酒店很漂亮，餐厅、酒吧和代客泊车的员工都很棒！不幸的是，我们要求一间禁止携带宠物的房间，并在抵达之前向我们保证可以提出这个要求，否则我们会在其他地方预订。抵达后，我们被告知至少最后 3 位客人没有养宠物，但除此之外，不能保证房间里没有宠物。然而，在抵达之前，客户服务部的 Eliana 向我们保证，她已经直接联系了酒店，这一要求可以得到满足。不幸的是，我的过敏和其他症状因住在这个房间而加剧。我的建议是设有无宠物客房（始终禁止携带宠物），以容纳对宠物过敏的客人。特别是，除非清除所有东西，否则无法彻底清除房间内的宠物皮屑。我理解并赞赏酒店可以容纳宠物，但它们也应该是为其他想要体验洛斯品牌酒店的付费客户提供的住宿。 我们去过很多地方，第一次在允许携带宠物的酒店遇到这种问题。因为这个问题，我们可能不会再来了。 （原文） Overall we had a decent stay. The hotel is beautiful and the employees at the restaurant, bar and valet were awesome! Unfortunately, we had requested a pet free room and were assured prior to arrival that this request could be made, or else we would've booked elsewhere. Upon arrival, we were told that at least the last 3 guests had not had pets, but beyond this there was no guarantee pets had not been in that room. However, prior to arrival we were assured by Eliana in customer service that she had contacted the hotel directly and this request could be met. Unfortunately, my allergies and other symptoms were exacerbated by staying in this room. My recommendation is to have pet free rooms (that are always pet free)to accommodate guests with pet allergies. Especially, when you can not thoroughly cleanse a room from pet dander unless you remove everything. I understand and appreciate that a hotel accommodates pets, but their should also be accommodations made for other paying customers that would like to experience the Loews brand of hotels. We've traveled many places and this is the first time we've encountered this issue with a hotel that allows pets. Due to this issue, we probably won't return.

（由 Google 翻译）如果您来城里是为了看比赛或只是去市中心，Live 绝对是您的不二之选。整体氛围营造出绝佳的住宿体验。每个人都热情友好，乐于助人。一定会再次入住。要特别感谢代客泊车员，他们虽然忙忙碌碌，但仍然会花时间确保您已做好准备，并了解您的目的地。 （原文） Can’t beat Live if you’re in town for a game or just to be downtown. Complete atmosphere made for a great stay. Everyone was accommodating and friendly. Will definitely stay again. Two thumbs up to the valet guys, they were hustling but still took the time to make sure you were ready and knew where you were going.

（由 Google 翻译）这家酒店满足了我们所有的需求——靠近布希体育场，位于棒球场村的中心地带。酒店干净整洁，价格合理，服务优质，员工热情友好。房间宽敞舒适。步行10分钟即可到达大拱门。我们一定会再次入住这里。 （原文） This hotel was everything we needed-close to Busch Stadium and in the heart of Ballpark Village. The hotel was clean and reasonably priced with excellent service and welcoming staff. The room was spacious and comfortable. It is a 10 minute walk to the Gateway Arch. We would definitely stay here again.

我们是一起去度过结婚纪念日，除了房间枕头套有类似血迹的痕迹让人感觉不干净，还有房间没有吹风机。其他都很好，有很好的健身房和桑拿、泳池。早餐不是免费的，味道还可以，如果感兴趣的话可以去尝尝

（由 Google 翻译）我在这里住了一晚，离开时感觉总体不错。我喜欢酒店的氛围和艺术气息。酒吧/休息区是聚会和享受欢乐时光的好地方。 酒店内的餐厅价格略高，菜品一般。 泳池/热水浴缸和桑拿房让我度过了一个美妙而放松的下午。由于泳池开放时间较早，我还有机会在清晨游泳。 这里最大的缺点是客房服务不够周到。我抵达时，枕套很脏，淋浴间也没有沐浴露。 我打电话要求换新的枕套和补充香皂，他们说会立即处理。我打了三次电话，花了四个小时，但仍然没有得到满足。看了其他评论后，这似乎已经成为了这里的一种趋势。如果酒店能提供更优质的客户服务，那就完美了。 总的来说，我还会再次入住，但我希望客房服务方面能有所改进。 （原文） I stayed for a night here and had mainly positive feelings leaving. I enjoyed the hotels atmosphere and artistic touches. The bar/lounge area was a great place to hangout and enjoy happy hour. The restaurant on site is a bit over priced for the average food. The pool/hotub and saunas made for a wonderful relaxing afternoon. I was also able to get an early morning swim with their early pool hours. The biggest down side here was the lack of attention from room service. Upon arrival my pillow case was dirty and we did not have any body wash in our shower. When I called to request a new pillow case and a refill of soap they told me they would put the request in right away. This request was still not fulfilled after calling the desk three times over a span of 4 hours. After reading other reviews this seems to be a trend here. With better quality customer support this hotel would have been perfect. Overall, I would stay here again but I hope to see improvement with the room service requests.

（由 Google 翻译）这是一家非常漂亮的酒店。用手机浏览他们的网站不如在办公桌或笔记本电脑上浏览效果好。退房时，因为我有很多问题，工作人员给我看了他的电脑。酒店对面街上的免费停车位仅在晚上9点到早上7点之间可用，否则礼宾服务费为50美元加小费。房间非常干净，但比大多数房间都小。浴室很棒，有一个超大的步入式淋浴间。肥皂质量很好。房间里可以放两三个行李架，而不是只有一个，因为使用圆桌时没有放东西的台面。泳池很漂亮，但有点冷。水疗中心很大很深，这是一个很大的优点。提供毛巾。我们也很喜欢那里除了几个其他成年人之外并不拥挤。所以非常安静和放松。博物馆非常独特。酒吧区非常漂亮，有沙狐球和台球桌。餐厅的特色菜单种类有限，价格昂贵。我们确实在那里吃过饭，菜品很棒，但羊肉没煮熟。我们看到另一位顾客在吃炸薯条，但菜单上根本没看到。我们的房间包含50美元的抵用金，差点忘了用，幸好收银员因为我们的谈话提到了这一点。我们没看到制冰机。他们确实有饮水站，但我们走过我们那层楼的那个饮水站好几次，如果上面有个标识就好了。所有工作人员都非常非常友好。 （原文） This is a very beautiful hotel. Navigating their site on the phone did not show as well as doing it on a desk or laptop. At checkout because I had so many questions the staff member showed me his computer. Free parking was only available between 9:00 p.m. and 7:00 a.m. across from the hotel on the street, otherwise concierge service was $50 plus tip. The room was very clean but was smaller than most. Great bathroom with a huge walk in shower. Nice quality soaps. The room could use two or three luggage holders rather than just one as there were not surfaces to put things when you used the round table. The pool was beautiful but a bit cold. The spa was large and deep which was a huge plus. Towels were available. We also enjoyed that it was not busy except for a few other adults. So it was very quiet and relaxing. The museum was very unique. The bar area was very nice with a shuffle board and pool table. The restaurant had a very limited and pricey unique menu. We did eat there and the food was very good but the lamb was undercooked. We saw another patron eating french fries which we did not see anywhere on the menu. Our room included a $50 credit which be almost forgot to use except the checkout person mentioned it because of our conversation. We never saw an ice machine. They did have water stations but we walked by the one on our floor several times so a sign above it would have been nice. The staff everywhere were very very nice.

（由 Google 翻译）我们通过Hotels.com预订了套房，但到达酒店后，空调却坏了。那天天气很暖和，我们三次请求帮助，但都无济于事。几个小时后，就在我们出发去看演唱会之前，我去了前台，他们终于承认他们修不好。他们的“解决方案”是帮我们换房间——不是换其他套房（因为没有空房），而是换了一间小户型。 演唱会开始前我们没时间换房间，所以在外面玩了一整晚后，我们疲惫不堪地回来了，不得不自己收拾行李，换房间。换到的房间小得多，他们所谓的补偿是提供免费早餐。我们支付的套房和我们入住的户型之间的差价巨大——更不用说彻底影响了我们的住宿体验。 当我去前台讨论退款事宜时，工作人员却丝毫没有提供帮助。Hotels.com试图提供帮助，但解释说酒店拒绝批准退款，所以他们束手无策。 说到底，这家酒店竟然向我们收取了他们无法提供的套房的费用，浪费了我们的时间，而且根本没有真正努力去解决问题。这种缺乏问责制和基本客户服务的做法令人震惊。很多住宿场所都真正重视客人，但这家酒店却不是。千万别来。 （原文） We booked and paid for a suite through Hotels.com, but when we arrived, the air conditioning wasn’t working. It was a warm day, and after three separate requests for help, nothing was done. Hours later, just before we left for the concert we came to see, I went to the front desk when they finally admitted they couldn’t fix it. Their “solution” was to move us — not to another suite(one wasn’t available), but to the a small basic room. We didn’t have time to switch before the concert, so after a long night out we came back tired, only to have to pack up all our things and move rooms ourselves. The room we were moved to was dramatically smaller, and their idea of compensation was offering us free breakfast. The difference in cost between the suite we paid for and the basic room we were given was significant — not to mention the complete disruption to our stay. When I went to the desk to discuss a refund, the employee couldn’t have been less interested in helping. Hotels.com tried to assist but explained that the hotel refused to authorize a refund, so their hands were tied. At the end of the day, this hotel charged us for a suite they couldn’t provide, wasted our time, and made no real effort to make things right. The lack of accountability and basic customer service was astonishing. There are plenty of places to stay that actually value their guests — this isn’t one of them. Avoid it.

（由 Google 翻译）我们最近住在这家酒店。首先，我想说这家酒店非常独特，我很喜欢酒店里的所有艺术品。代客泊车员达米安非常棒。他很友善，很有亲和力，有一种独特的魅力，让你感觉他很熟悉你。他真是个很棒的员工。希望有人能注意到这一点。 房间还不错。唯一的问题是，每次洗澡时，水都会漏到地板上，我们不得不用好几条毛巾才能擦干净。水槽也发生过两次这样的问题，导致我们放在台面上的一些物品生锈，或者化妆刷也吸进了水。我们报告了这个问题，但没有人来，也没有人主动提出换房间。当我要求客房服务人员提供额外的毛巾和地垫时，我也告诉了他们。正如其他人所说，很难叫到客房服务，我们打电话过去，但没人接。我们不得不自己去大厅点餐，然后让他们把餐点送到房间。另外，当你离开房间时，空调会关闭，所以准备好回到一个闷热的房间吧。 不过，我们很喜欢 Good Press 的咖啡！ （原文） We stayed at the hotel recently. Firstly I would like to say the hotel is very unique and I loved all the art in the hotel. Damian at the valet was amazing. He was kind and friendly, he has the unique ability to make you feel like he's known you. Just a great employee. I hope someone takes note. The room was fine. The only problem we had was that everytime we took a shower the water would leak out all over the floor and we would have to use multiple towels to clean it up. This also happened at the sink twice and caused some of our items that we left on the counter to rust or our make up brushes to soak up the water. We reported this but no one ever came or offered to switch our room. I also let house keeping know when I asked them for extra towels and floor mats. As others have stated it's hard to get room service, we would call the number and no one would answer. We had to go down to lobby and put in our own orders and then have them taken up to the room. Also the AC turns off when you leave the room for the day, so be prepared to come back to a steamy room. We loved the coffee from Good Press though!

（由 Google 翻译）非常不错的酒店，床很舒服，艺术气息浓郁。我们住的是双层床房，温馨舒适，虽然空间略小。浴室设计现代，设计精美，电视带有投射功能，这点很不错。 酒店内的艺术画廊很酷很独特，虽然没有特别令人难忘。泳池和健身房都很棒——氛围很好，维护得很好。 有几个缺点：房间大小让我有点失望。客房服务人员来过，但只清理了垃圾——他们把一瓶喷雾清洁剂放在浴室里，没有整理床铺或吸尘。我想要一个吹风机，被告知水槽下面有一个，但实际上没有。退房前我还给前台打了三次电话，想让他们帮忙拿行李，但没人接。最后，取冰块很不方便——因为冰块在客房服务室后面，所以你得打电话叫人来取。淋浴间的沐浴露瓶子是空的。空调晚上也发出噪音。 总体来说，这是一家时尚舒适的酒店，但一些服务细节有待改进。 （原文） Very nice hotel with comfortable beds and an artsy vibe. We stayed in the bunk bed room, which was cozy and comfortable, though definitely on the smaller side. The bathroom was modern and well-designed, and the TV had casting capabilities, which was a nice touch. The on-site art gallery was cool and unique, though not particularly memorable. The pool and gym area were both excellent—great atmosphere and well-maintained. A few downsides: I was a bit disappointed with the room size. Housekeeping came in but only took out the trash—they left a bottle of spray cleaner in the bathroom and didn’t make the beds or vacuum. I requested a hair dryer and was told there was one under the sink, but it wasn’t there. I also called the front desk three times before checkout to ask for help with our bags, but no one picked up. Lastly, getting ice was inconvenient—you have to call and request it since the machine is behind the housekeeping room. The body wash bottle was empty in the shower. And the a/c made noises during the night as well. Overall, a stylish and comfortable hotel, but some service details could be improved.

（由 Google 翻译）我们的住宿体验棒极了！入住非常便捷，工作人员服务周到，代客泊车服务也很棒！早餐美味可口，酒吧饮品也很棒。泳池、桑拿房和蒸汽房是我在酒店体验过的最好的设施之一。总而言之，这次住宿体验非常棒！下次来圣路易斯我们还会住在这里！ （原文） Our stay was wonderful! Check-in was very easy, staff was great, valet was amazing! The breakfast was delicious and the bar drinks were amazing. The pool, sauna, and steam room were some of the best amenities I've experienced at a hotel. Overall, it was a great stay! We'll be staying here when we visit St Louis again!

Malisimo

（由 Google 翻译）如果可以给这家酒店零星，我们绝对会给！我们从阿拉巴马州东北部开车去爱荷华州，不得不停下来陪孩子们休息。房间简直恶心到不行！脏床单、脏枕头、脏墙壁、脏地毯！（我们孩子的袜子是纯黑色的），垃圾桶里还留着上次住的垃圾。我们立刻装上车，前往城里另一家酒店！除非你想把虫子带回家，否则不推荐这家酒店！ （原文） If we could have gave this hotel zero stars we definitely would have! We was traveling from north east Alabama to Iowa and had to stop to get some rest with the kids. The rooms was absolutely disgusting! Dirty sheets, dirty pillows , dirty walls, dirty carpet! (Our kids socks was solid black) , trash still in trash can from previous stay. We immediately loaded the car up and headed to another hotel across town! Would not recommend this place unless you would want to bring a bug back home with ya!

（由 Google 翻译）交通便利，附近还有一家杂货店……除此之外，为了省钱而去附近的夜店（可能更贵）实在不值得。 我们房间里的空调吱吱作响，一直开着实在烦人，所以房间比我们预想的要热。 我们房间的地板是复合地板，而不是地毯。看起来不错，但房间没有清扫。地板上留有指甲痕迹。枕头上也有污渍。 与其他酒店相比，这里的早餐并不令人印象深刻。早餐有三种选择：麦片、酸奶、切片三明治面包、蒸香肠馅饼配炒蛋、苹果汁和橙汁、自制华夫饼、咖啡等等。 我们的房间里还有一只讨厌的蟑螂。我理解来来往往的人，但我不想把这些讨厌的小动物带回家。寻找住宿地点时不要错过这家酒店！ （原文） Easy to get to and has a close grocery store……….Otherwise, trying to save money compared to local places to lay your head at night that may be more expensive isn’t worth it. Our Ac screeched in our room, and was too annoying to keep on, so our room was hotter than we wanted. Laminated floors as opposed to carpet. Looks nice, but room wasn’t swept. Someone’s fingernails on the floor were left. Spot and stain on our pillow. Breakfast compared to other hotels was not impressive. You’ll have 3 selections of cereal, yogurt, sliced sandwich bread, steamed sausage Pattie’s with scrambled eggs, apple and orange juice, make your own waffle, coffee and that’s it. There was also a full on nasty cockroach in our room. I understand the diversity of people that come in and out, but I’m not wanting to take those nasty critters home. Pass up this hotel when looking for a place to stay!

（由 Google 翻译）这个地方离我们家最近。这是我女朋友第二次来这里，也是第一次，从她上次的经历来看，我以为可能有人只是心情不好。错了，这些人是一起旅行，退房时间是上午 11 点。他们在上午 10:50 来敲门。我们知道退房时间，然后我们在 11:01 接到前台的电话。房间地板不平整，房间看起来很干净，但有股怪味。我去洗澡，结果有一只大蟑螂在等我。淋浴间的地板很吓人，我以为我会掉下去。是的，我们下次肯定不会来这里了，游泳池我们绝对不会进去。 （原文） This place was the closest to where our family lives. This was my gf second time here my first, and from her experience last time I thought maybe someone was just having a bad. WRONG these ppl are a trip check out was at 11 am. They came knocking on the door at 10:50am. We know what time check is, then we get a call from the front desk at 11:01 like the hell. The room floors where uneven the room seemed clean but had a weird smell. I went so get in the shower and had a big roach waiting for me. The shower floor was scary I thought I was gonna fall thru. Yeah our next visit will definitely not be here and the pool no way in hell we where getting in there.

（由 Google 翻译）一开始他们给我安排了一个烟味很重的房间。后来他们帮我换了房间。新房间第一天马桶就漏水了，然后我发现天花板上长了黑霉。他们说不能给我换房间，也不能安排我去其他酒店。我本人就是做霉菌治理的。马桶漏水是污水，这意味着污染程度已经达到三级，也就是不能住人了。说实话，霉菌才是更危险的地方，根据它的生长模式和外观来看，很可能是葡萄穗霉（黑霉），但即使如此，也只能算是二级污染。这会引发一系列健康问题，而我每天工作都要接触到这些霉菌，所以我不想出差回来还要住在这种房间里。这绝对不能接受。我已经等经理回复了，但是现在都晚上11点了，他们让我等到明天早上8点。我不会再睡在这个房间里了。 （原文） At first they put me in a room that smelled heavily of cigarette smoke. They were able to switch me. In the new room the toilet flooded the first day, and I then realize there was black mold growth on the ceiling. They told me they couldn’t move my room or relocate to another hotel. I literally work in the mold remediation business. The toilet flooding is sewage water meaning it’s stage 3 contamination, AKA uninhabitable. The mold growth is honestly the more dangerous part about it as it is likely stachybotris(black mold) due to the growth pattern and the look of it, but it would only be considered stage 2. This can cause a whole host of health problems and I’m already exposed to it every day on the job, so I don’t want to come back to my hotel to have to live in it while I’m traveling for the job. Absolutely unacceptable. I’m waiting on the response from the manager but it’s 11pm and they told me to wait until 8am tomorrow. I am not sleeping in this room.

（由 Google 翻译）订了两间房。硬地板很脏。客房服务人员对房间真的不怎么上心。熨衣板没有腿，熨斗底板上有残留物，用熨斗的话会沾到衣服上。早餐简直糟透了。员工服务参差不齐，我和三个人都互动过。其中一个人还不错，另外两个就差强人意了。唯一的好处是街对面有一家超市。 （原文） Booked 2 rooms. Hard floors were very dirty. Housekeeping really doesn't pay attention to the rooms. Iron board had no legs and the iron had residue on the soleplate, it'll transfer to your clothes if you use it. Breakfast was a joke. Staff service was mixed, interacted with 3. One was nice, while the other 2 not so much. The only benefit was across the street was a supermarket.

（由 Google 翻译）这家酒店很脏。外观看起来不错，但过了大堂之后，内部明显陈旧不堪，维护得很差。我的房间地毯是湿的，显然刚打扫过（虽然闻起来一点也不干净），前台接待员对客人被安排到一间地板湿漉漉的房间这件事毫不在意（而且这还是在我反复从房间里打电话给前台询问情况，还被挂断了一次之后）。浴室的洗手池和淋浴间里都有头发，浴帘很脏，而且因为浴帘杆损坏严重，浴帘根本拉不上；我不得不把橡皮筋绑在浴帘杆和浴帘上才能勉强固定住。我在自动售货机买了点零食，结果发现它去年就过期了。我需要多住一晚（我住在这里只是因为我家和附近地区最近遭受了龙卷风袭击，一直停电），结果发现多住一晚的费用比前两晚的总价高出很多。请注意，这只是周三入住，甚至不是周末。早餐也很糟糕，只有假鸡蛋和像橡胶一样的香肠，几乎没什么别的。真是太差劲了。总而言之，这是一次非常糟糕的酒店体验。 （原文） Dirty hotel. Outside looks great, interior past the lobby is obviously old and not been well kept. My room had wet carpets from cleaning (although they certainly didn't smell clean), and the front desk clerk wasn't at all concerned about the fact that a guest was just given a room with wet floors (and this was after having to call the front desk repeatedly from my room to get an answer, and getting hung up on once). Bathroom sink & shower both had hair in them, had a dirty shower curtain that wouldn't stay closed across the shower because of how messed up the curtain rod was; I had to to tie rubber bands to the rod and curtain to get it to stay. I bought a snack from the vending machine and found out it had expired last year. I needed to stay an extra night (only stayed here because my home & area were affected by the recent tornado, and my power has been out ever since), and discovered that I was getting charged significantly more for the extra night than what I had paid for the previous 2 nights. Mind you, it's only a Wednesday stay, not even a weekend day. Breakfast was horrible, too. Fake eggs & rubbery sausage, hardly much else. Really pathetic. Overall terrible hotel experience.

（由 Google 翻译）自 2024 年 4 月以来，我一直患有坐骨神经痛，并决定尝试 Rae l 的按摩。她非常出色，并且确切地知道如何伸展才能缓解我的坐骨神经痛！令人难以置信的压力，而且对身体非常了解。我为她做的按摩是去年我得到的最好的缓解。我期待着与她的下一次约会。 （原文） I’ve been suffering from sciatica since April 2024 and decided to try a massage with Rae l. She is excellent and knew exactly what stretches to do to release my sciatica! Incredible pressure, and very knowledgeable about the body. My massage woth her was the best relief I’ve gotten in the last year. I’m looking forward to my next appointment with her.

（由 Google 翻译）第一次体验印度头部按摩，Karen 太棒了！她让我放松下来，详细解释了按摩流程，确保我在按摩过程中感觉舒适。离开时，我的头皮感觉棒极了。按摩场所干净整洁，维护良好，工作人员也很友好。他们没有停车场，但街边停车没问题。我一定会再来的。谢谢！ （原文） First time to get an Indian Head Massage and Karen was fantastic! She put me at ease, explained the process and made sure I was comfortable during my session. My scalp felt amazing when I left. The place is clean and well maintained and the staff was friendly. They do not have a parking lot, but street parking was not a problem. I will definitely be back. Thank you!

（由 Google 翻译）大约一年来，我断断续续地去过 Morgan Ford Massage & Spa 的各个分店，因为离它们都很近。我最喜欢带妈妈去或者和女孩们一起度过一天的地方是 Tower Grove 的那家，因为那里的氛围非常适合这类场合。它非常漂亮、宁静，而且通常提供更多服务。Webster Grove 是新开的，还在摸索中，不过有个备用的按摩场所也很不错（其他的都预约满了，人也很多）。我在那里做了一次面部护理，非常喜欢（我记得是 Maria 做的），她非常有趣、平易近人、很有教育意义。我想尽快回去见她 —— 她真的是给我做过面部护理的人中最喜欢的。不过，我通常会去 Soulard 做常规按摩，因为那里的氛围非常适合我下班后放松身心的愿望，而过去四个月左右，Soulard 的 Leon 一直是我的心头好。他做了令人惊叹的深度拉伸按摩，这真的帮助我打开了臀部，释放了头部和肩部的紧张感。我真的感觉像换了一个人，并告诉所有我认识的人。我们随意聊天，和他聊天很愉快。如果我有什么额外的问题（我经常有），并且我想额外关注我的头部、肩膀或颈部，他总是很容易调整他的按摩方式来满足我的愿望。我也受过伤，当我让他呵护某些部位时，他总是很温柔，手法也很细腻。他非常认真地倾听我在按摩中需要/想要什么，他是我最喜欢的按摩师，我愿意跟随他到任何地方。Morgan Ford 似乎拥有一支很棒的团队，我喜欢四处走走，尝试不同的地点，所以我建议你也这样做，找到你的人来帮助你感觉最好 - Leon 和 Maria 就是我的两个选择。 （原文） I've been going to the various Morgan Ford Massage & Spa locations for about a year off and on as I'm pretty close to them all. My absolute favorite location for taking my mom or having a girls day is the one in Tower Grove as it just has the perfect ambience for those such occasions. It's so pretty and serene, and there are more offerings usually available. Webster Groves is new, so it's still finding its vibe, but it's nice to have a secondary place for a massage (the others can be booked and busy) and I got a facial there I loved (from I believe Maria) and she was so funny, relatable, and educational. I want to go back and see her soon - she really was my favorite person I've gotten a facial from. However, I usually go to Soulard for my regular massages as the vibe there really fits into my post-work, laid-back, chill desires and Leon at Soulard has been just a gem these past four months or so. He does this amazing deep stretching massage that's really helped to open up my hips and release tension throughout my head and shoulders. I've really been feeling like a new person telling everyone I know about it. We chat, by my choice, and he's great to talk to. If I have any extra issues, which I often do, and I want additional focus on like my head, shoulders, or neck, he always easily adjusts his massage to accommodate my desires. I've also gotten injured, and when asking him to baby certain spots, he's always been gentle and tender-handed. He listens so attentively to what I need/want in a massage, literally my favorite massage therapist, I would follow him anywhere. Morgan Ford seems to have a great team all around and I love hopping around and trying the different locations, so I recommend you do too and find your people to help you feel your best - Leon and Maria are my two.

（由 Google 翻译）我真的非常非常想喜欢这家店。因为我认识的很多住在附近的人都推荐过它。 我的体验……只能说一般般。 我的伴侣帮我预约了按摩。给伴侣订个礼物，这本来应该是件很简单的事情。 办理入住的时候简直一团糟。尽管预订备注里写的是我的，他们却用他的名字给我订了。所以我不得不拿着平板电脑重新预订。 我预约的是1小时的深层组织按摩，加了热敷。预约时间是5:45。我准时在5:45被叫到……但是按摩直到6点多才开始。尽管我解释了我最严重的问题，但一个都没解决。 我的按摩师一度坐在凳子上，把拇指放在我的腿上……然后……就坐在那里看手机。 我的按摩在6:45准时结束……按摩师根本没碰我的脚、脖子、头或其他任何地方。结果我离开的时候，背部却痉挛不止，一点放松也没有。 绝对不值这个价钱，还让我倍感压力和混乱。 很抱歉，但我现在仍然因为这次糟糕的按摩而感到背部痉挛。 （原文） I REALLY REALLY wanted to love this place. Seeing as there are so many people I have cone to know in this neighborhood who recommended it. My experience was....just sort of ok. My partner booked a massage for me. That should have been a cut and dried thing for someone to book a present for a partner. It was absolutely chaotic at check in. Despite in the booking note that it was for me, they booked it under him. So I had to sit with a tablet and rebook everything. I was booked for a 1 hour deep tissue with added heat treatment. I was booked for 5:45. I was pulled at EXACTLY 5:45.....but my massage didn't start until after 6. Despite me explaining my most serious issues, none of them were addressed. My therapist at one point, sat down on a stool, and put her thumb on my leg....and...just sat there while she looked at her phone. My massage ended at EXACTLY 6:45.... the therapist never touched my feet, neck, head or anything else. I ended up leaving with back spasms rather than relaxation. Absolutely not worth the money, stress and chaos. I am sorry but I am STILL having spasms from this terrible massage.

（由 Google 翻译）强烈推荐这家水疗中心！所有理疗师都竭尽全力为顾客服务。他们会帮助您坚持健康计划，达到预期效果。前台总是热情欢迎您的到来，氛围也让您有宾至如归的感觉。无论您是来按摩还是皮肤护理，我保证您离开时都会感到放松、满意和自信。 （原文） Highly recommend this spa! All of the therapists go above & beyond for their clients. They will help you stick to a wellness plan & achieve your desired results. Front desk always gives a warm welcome & the ambiance makes you feel at home. Whether you’re coming in for a massage or skin services, I guarantee you’ll leave feeling relaxed, satisfied & confident.

（由 Google 翻译）我周六来这里，这是我丈夫送我的礼物。虽然在这么大的雨里走了这么远的路，我并不开心，但这次按摩绝对值得！Kain 给我做了按摩，在我的记忆里，那是我做过的最好的按摩！我迫不及待地想再来一次了！ （原文） I came here on Saturday as a gift from my husband. I wasn’t ecstatic about traveling so far in such heavy rain, but the massage was WELL WORTH IT! Kain gave me my massage and from my memory, that was the best massage I’ve ever had! I can’t wait until my next one!

（由 Google 翻译）Soulard 的 Cage Smith 太棒了！他会精准地咨询你哪些部位有困扰，并重点关注这些部位和相应的肌肉群。他知识渊博，能提供很棒的日常生活小贴士，帮助你预防问题……你可以看出他的 PT 背景对他的能力贡献良多。强烈推荐！ （原文） Cage Smith at the Soulard location is phenomenal! He consults about exactly what areas are bothering you and puts a lot of focus on those spots and the corresponding muscle groups. He’s so knowledgeable and gives awesome tips for your daily life to prevent issues…you can tell his PT background really contributes to his abilities. HIGHLY recommend!

（由 Google 翻译）工作人员非常专业和乐于助人。尽管我迟到了。他们好心地将我的约会重新安排在同一天。气氛干净、平静、安宁。水晶做得非常出色，让我感到放松。我作为礼物收到的 CBD 防过敏沐浴炸弹闻起来很香，而且尺寸很大。我期待再次预订！ （原文） The staff was exceptionally professional and accommodating. Despite me running late. They kindly rescheduled my appointment for the same day. The atmosphere was clean, calming, and serene. Crystal did an outstanding job of making me feel relaxed. The CBD hypo-allergenic bath bomb I received as a gift smelled fantastic and was generously sized. I look forward to booking again!

（由 Google 翻译）生日那天，我非常荣幸地体验了Crystal Moseley的按摩！她完全没有让我失望，让我感觉焕然一新。Crystal太棒了，我强烈推荐，以后还会再来的！ （原文） I had the pleasure of getting a massage by Crystal Moseley on my birthday! She didn’t disappoint at all and left my body feeling rejuvenated. Crystal is amazing, I definitely recommend and will be back!

（由 Google 翻译）气氛和氛围无可挑剔。然而，我不得不给他们一颗星，因为我上次的预约不是按摩。感觉更像是一种摩擦。由于价格偏高，我对此不太高兴。但我第一次来这里绝对是值得的。不过，按摩要收费 200 美元，另加 20% 的小费。我确实希望得到按摩而不是按摩 （原文） Atmosphere and ambience is impeccable. However, I had to give them one star because my last appointment was not a massage. It felt more like a rub down. And being that the prices are on the higher side I’m not too happy about that. But my first time coming here definitely was worth it. However ever you’re gonna charge 200 for a massage plus put 20% gratuity on it. I do expect to have a massage not a rub down

（由 Google 翻译）一天的呵护正是灵魂所需要的！ 我第一次访问该地区，决定享受放松的按摩和面部护理。 最好的决定！ 离开时我感到轻松、精神焕发。 如果有机会，我建议您在圣路易斯水疗中心享受一下水疗服务。 （原文） A day of pampering was just what the soul needed! I visited the area for the first time and decided to treat myself to a relaxing massage and facial. Best decision! I left feeling relaxed and revived. If you have the opportunity, I recommend treating yourself to a spa service at Spa Saint Louis.

（由 Google 翻译）与安东尼一起接受糖磨砂和按摩。他非常专业并解释了一切。我经常做按摩，而且我出差出差，对待自己以前从未来过这里。这是我接受过的最好的按摩之一！ （原文） Received a sugar scrub & massage with Anthony. He was extremely professional and explained everything. I get massages often, and I was out of town on a work trip and treated myself never having been here before. It was one of the best massages I've ever received!

（由 Google 翻译）今天去了，非常幸运能请到Monica做我的按摩师！她从一开始就非常友善热情。当我告诉她明天是我的生日时，她立刻递上香槟，真是太贴心了。 这次按摩绝对是我体验过的最棒的一次！按摩室和整体氛围都布置得非常漂亮，Monica也特意让我知道，如果我对她的力度不满意，一定要告诉她，这样她才能确保我获得最佳体验。 我强烈推荐您去圣路易斯水疗中心。这是一次美妙而奢华的体验，所有员工都竭尽全力。谢谢你，Monica！❤️ （原文） I visited today and was so lucky to have Monica as my massage therapist! She was so kind and accommodating from the start. When I told her my birthday was tomorrow, she immediately offered champagne and was so sweet. The massage itself was hands-down the best one I’ve ever had! The massage room and overall atmosphere was beautifully set up and Monica made sure to let me know that if at any time I didn’t like her pressure, to let her know so she could make sure I had the best experience possible. I highly recommend visiting Spa St. Louis. It is a beautiful, luxurious experience and all of the staff truly goes above and beyond. Thank you Monica! ❤️

（由 Google 翻译）你们绝对太棒了！！！水晶完成了工作，还有更多！工作人员非常热情。另外，还送我一份精美的离别礼物和一杯香槟！我无法想象有什么抱怨……永远。通过 Crystal 预订，您不会失望的！ （原文） Absolutely AMAZZZING y’all!!! Crystal got the job done and then some! Staff was VERY inviting. Also, sent me off with a nice parting gift and a glass of Champagne! I couldn’t imagine a complaint…EVER. Book with Crystal & you’ll not be let down!

（由 Google 翻译）一次独一无二的体验，绝对值得一试。我们住的是植物园豪华套房，棒极了。从屋顶欣赏到的热水浴缸景色令人叹为观止。 附注**浴缸本来可以更干净一些。浴缸内壁有一圈肥皂泡沫，浴缸旁边的电池蜡烛也坏了。我老公要了无酒精葡萄酒，结果却收到了酒精葡萄酒。酒店老板也不知去向，所以我们没法要求解决这些问题。 除了上面提到的这些，我们玩得很开心。 （原文） An experience like no other. Definitely worth a look. We stayed in the botanical garden grand suite. It was fabulous. The view from the rooftop with the hot tub is incredible. Side note** the bathtub could have been cleaner. There was a soap scum ring around the inside and the battery operated candles next to the tub didn't work. My hubby asked for non-alcoholic wine but received alcoholic wine. The owners were nowhere to be found so we couldn't ask for corrections to our issues. Other than those things mentioned, we had a great time.

（由 Google 翻译）绝佳浪漫场所，适合各种场合。老教堂改造成了一家私密小酒店，老板把我们所有的生活舒适都考虑周到。 说实话，对于情侣团体或婚礼派对来说，这里会是更好的体验，因为这里有共享空间和公共区域。您可以自由探索和欣赏建筑和用心之处。 虽然屋顶热水浴缸会要求签署免责声明，但房间里的私人浴室也同样一流，配有独立的喷头！ （原文） Great romantic place for any occasion. Old church turned into a private little hotel and the owners have thought of all our creature comforts. Honestly would be a better experience for GROUP couples or wedding parties because of the shared spaces and communal areas. Freedom to explore and appreciate the architecture and care. They make you sign a waiver for the roof hot-tub but, man-o-man, the private baths in the room are just as top-notch with their own jets!

（由 Google 翻译）这绝对是我和我丈夫住过的最美的民宿。装潢精美。我们的房间装饰雅致，两天的住宿非常舒适。公共区域宽敞舒适。我强烈推荐这家民宿给所有前往圣路易斯的游客。 （原文） This was the absolutely most beautiful B&B my husband and I have ever stayed at. The decor is beautiful. Our room was tastefully decorated and comfortable for our 2 day stay. The common areas were spacious and comfortable. I highly recommend this B&B to anyone traveling to St. Louis.

（由 Google 翻译）这家旅馆真是太棒了！我们会向所有来这里旅游的熟人推荐哥特高地旅馆。老板很用心地给我们讲解了这家旅馆的历史。旅馆环境优美，一尘不染。我们度过了一段美好的时光，他们竭尽全力，把一切都考虑周到，让我们的住宿体验完美！我们还会再来的！ （原文） This inn was absolutely incredible! We will be recommending the Gothic Heights Inn to everyone we know visiting the area. The owner took the time to tell us about the history. The place was beautiful and immaculately clean. We had the best time and they went m above and beyond to make our stay perfect by thinking of everything! We will be back!

（由 Google 翻译）我和妻子婚后住在这里，一切都完美无瑕。 我们到得很晚，却得到了及时的帮助和无微不至的款待。 房间和住宿条件超出了我的预期。 如果您正在寻找一个安静美丽的度假胜地，那就别再找了。 目前正在寻找再次入住这里的理由😂 （原文） My wife and I stayed here after our wedding and it was immaculate. We arrived late and were met with immediate help and incredible hospitality. The room and accommodations exceeded my expectations. If you’re looking for a quiet and beautiful getaway then look no further. Currently looking for an excuse to come stay here again 😂

（由 Google 翻译）绝对惊艳，甚至比照片上还要好。我的房间宽敞舒适——尤其喜欢浴室的加热地板。房东热情周到，友善又乐于助人。我一定会再来的，而且已经推荐给朋友们了！ （原文） Absolutely stunning, even better than the photos. My room was spacious and comfortable — especially love the heated bathroom floors. The hosts were responsive, kind, and helpful. I’ll definitely be coming back and have already recommended it to friends!

（由 Google 翻译）我们在这里度过了一段难忘的五周年纪念日。氛围优美，细节之处无可挑剔。我们已经在计划下次入住了！ （原文） We had an incredible stay here for our fifth anniversary. The atmosphere is beautiful and the attention to detail is immaculate. We're already planning our next visit!