(由 Google 翻译)当我们到达第一次办理入住手续时,我们到达了我们的房间,发现床是一张满的床,而不是附加信息中列出的大号床,我们通常不会抱怨,但我在睡觉时很喜欢滚,我肯定会从床上滚下来和/或用那种尺寸的床打我的伴侣,所以我们问前台是否可以升级到更大的床。他们非常乐于助人,第二天给我们安排了一间带特大号床的房间,而且没有让我们支付更多费用,因为这是一个没有火山景观的房间,所以他们真的很好。我们原本额外付费的“火山景观”被一些建筑物挡住了,所以我们认为没有景观的大床要好得多,因为景观一开始就不太好。该建筑的隔热效果为零,因此如果您正在寻找一家安静、平和的酒店来放松身心,那么这里不适合您。我们可以听到汽车、酒吧、邻居等的声音。整夜。然而,优越的地理位置是有代价的,因为你就在大道上,几乎可以步行到所有地方,所以噪音是有道理的,只是没有非常坚固的墙壁来阻挡很多噪音。主人很好,很乐于助人,但是我们在通过他们预订的班车方面遇到了麻烦。每当我们经过前台时,我们总是被要求预订通过酒店的旅游/班车,但不幸的是,我们所有的短途旅行都提前预订了,但我们想支持酒店,所以我们决定通过他们预订返回机场回家的班车。我们向多名前台人员解释说,我们需要前往利比里亚机场而不是圣何塞机场,因为我们飞往利比里亚是为了前往塔马林多,这是我们旅程的第一部分,而且我们必须从同一个机场起飞。我们了解语言障碍,并不期望所有当地人都会说英语,因为这不是他们的母语。然而,一位前台人员非常了解我们,并向我们提供了预订前往利比里亚班车的所有详细信息。我们打算拿出现金来支付班车费用,因为不含税的话更便宜,所以当我们回来预订班车时,前台女士就在那里。我们告诉她,我们正在与前台人员讨论如何乘坐前往利比里亚的班车,当他在那里时可以回来,但她坚持认为她可以帮助我们,并告诉我们去吃午饭,同时她联系了不同的班车公司。长话短说,她最终为我们预订了一家只去圣何塞机场的公司,而收据上没有写圣何塞,所以我们认为通过与她的谈话,她已经为我们找到了合适的班车。接我们的班车人根本不会说英语,所以我们上了车,大约行驶了一半才意识到我们走错了方向。然后我们不得不更换所有航班,在机场过夜,支付的费用比我们预期的要高得多,并且不得不在电话中与他们斗争一段时间才能获得错误班车的退款。他们最终给我们退款,我们真的很感激,但是这笔钱并不能覆盖我们必须用于新航班的时间和金钱。我们再次理解语言障碍,并不期望每个人都能迎合我们,但是我们可以看出这位女士不能完全理解我们,并说我们会与其他人合作或在线预订,她向我们保证她将能够为我们找到合适的班车。不管怎样,现在(大部分)都已经解决了,但当时我们在一个未知的国家,因为一个简单的机场设置错误的问题而不得不弄清楚所有这些事情,这对我们来说非常令人沮丧。我们觉得,如果您正在与游客合作并为他们安排重要的旅行,您应该能够理解人们的要求,或者至少请您的同事提供帮助。总的来说,我们的住宿还不错,房间足够干净,位置很好,主人很友善,价格也不错,只是我们遇到了不幸的事情。想要给予诚实的评论:)
(原文)
When we arrived to first check in we got to our room and realized the bed was a full instead of the queen that was listed in the add, we aren’t normally complainers, but I am a roller in my sleep and I would definitely roll off the bed and/or slap my partner with that size of bed, so we asked the front desk if we could upgrade to a bigger bed. They were really helpful with that and got us a room with a king size bed the next day and did not have us pay more since it was a room without a volcano view, so that was really nice of them. The “volcano view” that we originally paid extra for was blocked by some buildings so in our opinion the bigger bed without the view was a lot better since the view wasn’t great to begin with. The building has zero insulation so if you are looking for a quiet, peaceful hotel to relax, this is not the place. We could hear cars, bars, our neighbors, ect. all night long. However it’s give and take for the great location because you are right on the strip and can walk to almost everything, so the noise makes sense, there are just not very sturdy walls to keep a lot of that noise out. The hosts were nice and accommodating, however we had trouble with a shuttle we booked through them. We kept getting asked to book tours/shuttles through the hotel whenever we would walk past the front desk, but we unfortunately had all of our excursions booked beforehand, but we wanted to support the hotel so we decided to book the shuttle back to the airport to go home, through them. We explained to multiple of the front desk people that we needed to go to the Liberia airport instead of the San Jose airport because we flew into Liberia to go to Tamarindo for the first part of our trip and we had to fly out of the same airport. We understand the language barrier and don’t expect all of their locals to speak English as it is not their first language. However there was one front desk guy that understood us perfectly and was giving us all the details for booking a shuttle to Liberia. We were going to get cash out to pay for the shuttle since it’s cheaper without the taxes so when we got back to book the shuttle the front desk lady was there instead. We told her we were talking with the front desk guy about getting a shuttle to Liberia and could come back when he was there but she insisted she could help us and told us to go to lunch while she contacted different shuttle companies. Long story short she ended up booking us with a company that only goes to San Jose airport and San Jose was not written on the receipt so we thought she had gotten us the right shuttle by the conversation we had with her. The shuttle guy picked us up and didn’t speak any English at all so we got in and about half way through the drive realized we were going in the wrong direction. We then had to switch all our flights, stay the night in the airport, pay way more than we were expecting for all the changes and had to battle with them on the phone for a while to get refunded for the incorrect shuttle. They ended up refunding us eventually and we were really appreciative of that however that amount did not cover the time and money we had to use for our new flights. Again we understand the language barrier and don’t expect everyone to cater to us, however we could tell the lady couldn’t fully understand us and said we would work with someone else or book it online and she promised us she would be able to find the right shuttle for us. Anyway it’s all taken care of (mostly) now but at the time it was very frustrating for us being in a unknown country and having to figure out all this stuff because of a simple problem of putting the wrong airport. And we feel as though if you are working with tourists and scheduling important trips for them you should be able to understand what people are asking or at least ask your coworker to help out instead. Overall our stay was okay, rooms were clean enough, location was great, hosts were kind, price was alright, just an unfortunate mix up that happened to us. Wanted to give an honest review :)