普拉亚德尔卡曼中40家最佳水疗酒店

（由 Google 翻译）我们来这里度蜜月，非常喜欢这里的一切。我们多花了一点钱，订了预订套餐，觉得物超所值。卡洛斯把我们房间和晚餐的一切都安排妥当。他甚至会告诉我们度假村的日常活动，还贴心地为我们的蜜月提供了一些特别的待遇，我们对此非常感激。 曼努埃尔和克里斯托弗在预订区的海滩上把我们照顾得无微不至。克里斯托弗总是为我们铺好最好的床，曼努埃尔也总是开心地唱歌。 塞巴斯蒂安和奥斯卡在成人区主泳池边的服务也非常棒。 我们最喜欢的是度假村里的奈斯派索咖啡吧。我们每天大概会去三次！ 我还推荐大家多花点钱在度假村做个按摩，尤其是在庆祝什么的时候。 值得注意的是，这个度假村确实有一个家庭区，如果您愿意的话，您也可以进入，我们大部分时间都选择住在成人区，除了几个晚餐区在家庭区。 （原文） Came here for our honeymoon and loved everything about it. We spent a little extra money and got a reserve package which we thought was worth it. Carlos took care of everything we needed for our room and all our dinner resos. He even let us know about the daily activities at the resort and was sweet enough to give us a little extra special treatment for our honeymoon which we appreciated. Manuel and Christopher took amazing care of us at the beach on the reserve part. Christopher always set up the best beds for us and Manuel was always happy and singing. Sebastian and Oscar were amazing by the main pool in the adults side. Our favorite part of the resort was the nespresso bar. We visited it about 3 times a day! I also recommend spending the extra money at the resort for a massage, especially if you're celebrating something. Something to note this resort does have a family side which you do have access too should you like, we opted to stay on the adults side for the majority of the time, minus for a few dinner resos which were on the family side.

（由 Google 翻译）这家度假村真是太棒了！员工服务周到热情，有求必应。他们非常细心周到，满足了所有需求。度假村的餐厅环境优美，食物美味可口。酒吧的饮品种类丰富。海滩和泳池也很棒。强烈推荐！性价比超高，服务一流。 （原文） This is an absolutely brilliant resort. The staff were amazing, nothing too difficult. Super attentive and serviced all needs and wants. The resort restaurants were beautiful and food was amazing. Great range of drinks at the bars. Beach and pools were lovely. Couldn't recommend highly enough. Great value and service.

（由 Google 翻译）完美的双人度假之旅！ 我和妻子入住帕拉迪苏拉佩尔拉度假村 (Paradisus La Perla)，从抵达的那一刻起，这里就宛如人间天堂。度假村美轮美奂——郁郁葱葱、现代时尚、宁静祥和——但真正让它与众不同的是员工。我们遇到的每个人都热情友好、体贴周到，并且真心实意地让我们的旅程难忘。礼宾部的爱德华多 (Eduardo) 非常出色，泳池边的服务员阿尔弗雷多 (Alfredo) 和哈维尔 (Javier) 也让我们的饮品源源不断。 每家餐厅的食物都令人惊艳（尤其是晚餐餐厅），鸡尾酒更是绝佳。我们喜欢在泳池边慵懒地度过午后时光，也喜欢在沙滩上静静地欣赏日落美景。我们的房间一尘不染，浪漫温馨，每个细节都经过精心设计。 如果您正在寻找一个真正放松身心、重拾亲密、享受极致呵护的地方——那就是这里了。帕拉迪苏拉佩尔拉度假村绝对是我们住过的最棒的度假村之一。我们已经在计划下一次的旅行了！ ❤️🌴🍹 （原文） The perfect couples’ getaway! My wife and I stayed at Paradisus La Perla and it was absolute paradise from the moment we arrived. The resort is gorgeous — lush, modern, and peaceful — but what really makes it special is the staff. Everyone we met was kind, attentive, and genuinely went out of their way to make our trip unforgettable. Eduardo the concierge was outstanding, Alfredo & Javier the reserve pool waiters kept the drinks flowing. The food was incredible at every restaurant (especially the dinner spots), and the cocktails were next-level. We loved spending lazy afternoons by the pool and quiet evenings on the beach watching the sunset. Our room was spotless and romantic, with every detail thought out. If you’re looking for a place to truly relax, reconnect, and feel pampered — this is it. Paradisus La Perla is hands-down one of the best resorts we’ve ever stayed at. We’re already planning our next trip back! ❤️🌴🍹

（由 Google 翻译）我陪朋友参观了帕拉迪苏斯酒店，想看看这里是否适合她儿子的婚礼场地。酒店环境不错，有很多举办仪式和宴会的理想选择。虽然所有房间都看不到海景（酒店和海滩之间隔着一片红树林保护区），但房间看起来很漂亮。而且，房间可以直接通往海滩。我们到达时，很多工作人员都热情地接待了我们，给我们留下了非常好的第一印象。酒店维护得很好，分为两个区域，一个区域仅限成人入住，另一个区域则适合家庭入住。 （原文） I toured Paradisus with a friend as a potential venue for her son's wedding. It's a nice property with several good options for the ceremony and reception. While none of the rooms have an ocean view (there's a mangrove preserve between the property and the beach), the rooms looked nice. They do have beach access however. Many of the staff welcomed us when we arrived, which created a very good first impression. The property is well maintained and there are 2 separate sides, one is adults only and the other is for families.

（由 Google 翻译）我和男朋友在这个度假村玩得非常开心！我们最喜欢的餐厅是Tokimeku和Flora。服务员Felix Cats非常棒。房间和活动都很棒。品酒体验也很棒。海滩和泳池干净又好玩。食物美味，成人区也很安静。度假村周围有很多野生动物。如果你是第一次来卡门海滩，这里绝对是完美之选。 我们在M酒吧喝到了最棒的马提尼，Jesus和Alfredo的服务也无可挑剔！ （原文） My boyfriend and I had the best time at this resort! Our favorite restaurant was Tokimeku and Flora. The waiter Felix Cats was wonderful. Great rooms and activities. Wine tasting was great. Beach and pool were clean and fun. Good food, quiet on the adult side. Lots of wildlife around the resort. Perfect resort if you’re new to Playa Del Carmen. We got the best martinis and service from Jesus and Alfredo at the M bar!

（由 Google 翻译）我们对这家度假村的高评分感到无比困惑。我们的入住体验完全被无尽的沮丧、失望和压力所笼罩，而非放松。即使提供免费住宿，我们也绝不会再来。 主要问题： • 预订混乱：我们预订了两个晚上的晚餐（主餐厅和蓝龙舌兰餐厅），但两次抵达度假村后，他们都完全没有我们的预订记录。我们不得不联系管理人员才能用餐，这完全是不必要的麻烦。 • 服务始终糟糕：无论是客房送餐还是泳池边点餐，等待时间都非常长。食物上桌时，我们往往已经失去了兴趣，简单的点餐都变得不切实际。 • 食品质量/安全令人无法接受：自助餐的食物大部分时间都是冷的。更令人担忧的是，我亲眼看到一位厨师在制作煎蛋卷时没有戴手套或使用任何餐具，而是在多个工作台上接触不同容器中的食材（存在严重的交叉污染）。我一口也没动那份煎蛋卷。 • 房间/住宿安排失误：尽管我们预订的是特定房型，但酒店却在未事先通知的情况下将我们“升级”到了两张双人床的房间，而不是我们要求的配置。其中一间房可以通过拼床解决，而另一间房则需要我们在深夜搬到一间“更好”的房间（特大床/泳池房），但酒店提供的房间却迟迟未到。 • 缺乏后续跟进：我母亲的房卡无法使用时，我们请求了帮助，但始终无人响应，迫使我们自行联系酒店管理层。 我们向一位经理详细反映了所有问题，经理也收到了所有反馈，但如此多的疏漏让这次旅行与其说是放松，不如说是压力重重。我不希望任何人经历这样的遭遇。 （原文） We are utterly baffled by the high ratings this resort holds. Our stay was defined by relentless frustration, disappointment, and stress, not relaxation. We will never return, even if offered a free stay. Major Issues Experienced: • Reservation Chaos: We had reservations for dinner on two separate nights (the main dining room and Blue Agave), and both times, the resort had absolutely no record of our booking upon arrival. This required unnecessary intervention from management just to eat. • Consistently Poor Service: The wait for any ordered food—from room service to poolside orders—was consistently extensive. We often lost interest in the food by the time it finally arrived, making simple ordering impractical. • Unacceptable Food Quality/Safety: Buffet food was cold most of the time. More concerningly, I witnessed a cook preparing an omelette without gloves or utensils, handling ingredients from various containers across multiple workstations (major cross-contamination). I left the food untouched. • Room/Accommodation Blunders: Despite booking specific rooms, we were given an uncommunicated "upgrade" to rooms with two double beds instead of the requested configuration. While one room was fixed by pushing beds together, the other room required us to move late at night to a "better" room (King/swim-up) that was offered much too late. • Lack of Follow-Through: When my mother’s room key failed, we requested assistance that never arrived, forcing us to seek out management ourselves. We shared this extensive list of feedback with a manager who received it all, but the sheer volume of gaps made the trip more stressful than relaxing. I do not wish this experience on anyone.

（由 Google 翻译）并非仅限成人！这家酒店很棒，员工也非常好。我曾三次入住这家度假村，前两次都住在家庭区，最后一次额外付费入住成人区。如果您想要一个仅限成人的度假村，请另寻他处，因为这里只是徒有成人之名，他们甚至没有努力将成人和儿童分开。……您可以使用三家仅限成人的餐厅和一家自助餐厅，所以您仍然会和孩子们一起用餐。 ……成人专属咖啡厅在晚餐时间关闭，所以如果您想喝咖啡或吃甜点，就得去家庭区。 ……我们入住的最后一晚决定去自助餐厅吃晚餐，结果到了成人专属自助餐厅，他们贴出告示说自助餐厅已关闭，让我们去家庭自助餐厅。当我们入座家庭自助餐厅时，他们并没有试图将我们与家庭区分开，而是把所有人都安排在一起。最终，我们只能在一家嘈杂的家庭餐厅里吃完了在度假村的最后一顿晚餐。这是一个很棒的度假村，但它并非成人专属度假村。如果您打算去，我建议您预订最便宜的那一侧，并做好与家庭区域一起度假的准备，因为这个度假村确实很不错。但如果您真的想要一个完全属于成人的假期，那就去真正的成人专属度假村吧。 （原文） Not Adults Only! This is a great hotel, and the people that work there are amazing. I have stayed at the complex 3 times, the first two times I stayed on the family side and the last time I paid extra to stay on the adults side. If you want an adults only resort go somewhere else, because it's adults only in name only, they don't even make an effort to separate the adults from the kids. ....You have access to 3 restaurants and a buffet that are adults only so you will be dining with kids. ...The adults only coffee shop closes at supper time so if you want a coffee or sweet treat you will be off to the family side. ...Our last night there we decided to eat dinner at the buffet, when we got to the adults only buffet they posted a sign that said the adults only buffet was closed and were told to use the family buffet. When we were seated at the family buffet they didn't try and separate us from the family side, they just put everyone together. We ended up eating our last dinner at the resort in a loud family restaurant. This is a great resort but it's not an adults only resort. If you go I would suggest you book whichever side is the cheapest and be prepared to have your vacation with the family side, it's a really nice resort. But if you truly want an adults only vacation go to a real adults only resort.

很不错的地方，一切都很好。海边浪大风大海草多，房间里潮气很重。

（由 Google 翻译）我们对这次住宿非常满意。 住宿环境优美舒适。阳台式海滨泳池套房提供了我们梦寐以求的私密空间，配备私人泳池、私人热水浴缸、户外淋浴、带蒸汽机的宽敞室内淋浴，以及宽敞的休闲空间。装修奢华而温馨，我们住宿期间所需的一切都一应俱全。步行一分钟即可到达海滩俱乐部，骑自行车或乘坐马车即可快速抵达大堂。 服务非常出色，每位员工都展现出极致的专业素养、对细节的关注和热情友好的态度。我们带着我们的小狗，它的舒适是我们最优先考虑的（当然，不会干扰其他客人），我们希望它能感受到宾至如归的氛围，工作人员也同样竭尽全力确保它感到舒适。房间里有狗窝和餐具，公共区域提供饮水碗，对它非常耐心等等。 餐饮方面，我们提供美味的素食选择，早餐供应各种菜肴，餐厅也提供泰国菜和墨西哥菜。厨师（如果我没记错的话，是罗德里戈）来到我们的餐桌旁，向我们讲解了饮食限制，并询问我们想吃什么。这是一次昂贵的度假体验，我期望他们能提供餐食，结果他们做到了。 我们也非常感谢额外的安保，人身安全和贵重物品的安全显然至关重要。最后，我们惊喜地发现度假村周围有各种动物，长鼻浣熊是我这次旅行的一大亮点！ （原文） Very happy with our stay. The accommodation was gorgeous and comfortable. The veranda oceanfront pool suite offered the level of privacy we wished for, with a private pool, private hot tub, an outdoor shower, a spacious indoor shower with steamer, a lot of space to lounge, the finishes are luxurious yet cozy, everything we would require for our stay was available. A one minute walk to the beach club, a quick bike ride or cart ride to the lobby. The service was exceptional, with each and every staff offering a perfect level of professionalism, attention to details and friendliness. We had our little dog with us and his comfort being our priority(without interfering with any other guests of course) we wanted him to feel welcomed and again the staff went above and beyond to make sure he was comfortable. Dog bed and dishes in the room, providing water bowl in shared spaces, being patient with him, etc. For the food, we were offered lovely vegan options, with a variety of food available at breakfast, and the restaurants(we tried Thai and Mexican). The chef(Rodrigo if I remember correctly) visited us at our table to go through dietary restrictions and ask what we would like. This is an expensive resort experience and my expectation is that they can deliver, and they did. We also appreciated the extra security, feeling safe physically and for our valuable items is obviously of utmost importance. Final thought, we were pleasantly surprised with the presence of animals around the resort, the coatis being a highlight of my trip!

（由 Google 翻译）我们住在悦榕庄的两居室别墅——这是迄今为止我最喜欢的当地家庭度假村之一。每个人都非常友善，尤其是对我们4岁的孩子。酒店里有很多活动和自行车，出行非常方便。所有的餐厅不仅能满足我儿子的需要，还竭尽全力为他提供过敏食物（乳制品、麸质和大豆），让他从此不再受困于无趣的饮食！ 一定会再次入住悦榕庄——谢谢！ （原文） We stayed in a 2 bed villa at Banyan Tree - it’s by far one of my favourite resorts for families in the area. Everyone was so kind especially to our 4 year old. Lots of activities and the bikes on property make it super easy to get around. All the restaurants not only accommodated but went above and beyond in providing options for my sons allergies (dairy gluten and soy) - he wasn’t stuck eating boring things ever! Will definitely stay at Banyan Tree again - thank you!

（由 Google 翻译）总体来说体验不错，但有两个问题：(1) 我们住的别墅有霉味，浴室里霉斑清晰可见。(2) 我们直到入住第三天才收到WhatsApp短信，联系酒店礼宾部，礼宾部通常会帮忙预订房间。前两天我们一直在和礼宾部来回打电话，这比WhatsApp方便多了，他们还会发PDF文件，里面有住宿期间可以参加的活动信息。 我想下次我们会考虑其他选择，但总体来说，体验还是不错的，所以给了四星好评。 （原文） Good experience overall but had two issues: (1) The villa we stayed in smelled like mold, with clearly visible mold in the bathrooms. (2) We didn’t receive a WhatsApp text connecting us with the hotel concierge, who normally helps with booking reservations, until day 3 of our stay. We spent the first two days calling back and forth with the desk which is much less convenient than the WhatsApp where they’ll also send you PDFs with information on activities that are available during the stay. I think next time we’ll consider other options, but we still had a good experience overall hence the 4-star rating.

（由 Google 翻译）我们在这家度假村举办了婚礼，但对整个体验的几个方面都非常失望。 首先，我们之前被告知周末只有我们这一场婚礼。然而，抵达后我们却发现另一对新人也在同一时间举行婚礼。因此，我们被告知由于另一场婚礼导致“服务有限”，需要额外支付某些服务的费用。 其次，在查看账单时，我们发现一些餐费被重复收取——我们和几位宾客都被重复收费。 最后，我们签署的合同明确规定我们会获得一张可以在任何悦榕庄酒店使用的度假村消费额度。婚礼至今已过去八个月，我们仍在等待收到这张额度，而这张额度的有效期只有一年，即将过期。 尽管我们多次跟进，包括给行政团队发送了多封邮件，但过去三个月我们都没有收到任何回复。 总而言之，我们的体验极其糟糕，远低于我们对这个品牌的预期。我们强烈建议未来的新人们在预订婚礼场地前，务必以书面形式确认所有细节。 尽管我们与行政团队之间存在一些问题，但度假村的员工本身非常出色，提供了与该档次酒店相符的服务水平。 （原文） We had our wedding at this resort and were very disappointed with several aspects of the experience. First, we were explicitly told that ours would be the only wedding taking place that weekend. However, after arriving, we discovered that another couple was also getting married at the same time. Because of this, we were unexpectedly told that we had to pay extra for certain services due to “limited availability” caused by the other wedding. Second, when reviewing the invoices, we noticed that some meals were double-charged—both to us and to a few of our guests. Lastly, our signed contract clearly stated that we would receive a resort credit usable at any Banyan Tree property. It has now been about eight months since our wedding, and we are still waiting to receive the credit, which is about to expire since it is valid for only one year from the date of issue. Despite multiple follow-ups, including numerous emails to administrative team, we have not received any response for the past three months. Overall, our experience was extremely frustrating and far below the standard we expected from this brand. We strongly recommend that future couples clarify all details in writing before booking their wedding here. Although we had significant issues with the administrative team, the resort staff themselves were excellent and provided the level of service expected at a property of this caliber.

（由 Google 翻译）欢迎！ 抵达大堂后，接待处的费尔南达👩🏻早已等候我们，她戴着加勒比风格的手环迎接我们。🌸 她邀请我们到接待处，那里已经准备好了冷毛巾、清凉饮料和🍋和🥒的木薯（当地一种典型的植物）。 办理入住手续后，哈维尔👨🏻推着推车迎接我们，车上已经装好了我们的行李箱🧳，准备直接带我们去别墅。 他简单介绍了一下房间。进门后，首先映入眼帘的是一个大泳池👙、一个♨️热水按摩浴缸🛀、两张躺椅、一张花园桌、🪑把椅子和⛱️把遮阳伞，背景是泻湖。左边是所谓的凉亭。这是一间客厅（餐厅），配有咖啡吧和迷你吧。其中一张扶手椅可以变成沙发床，因为我们有三个人，所以就用了它。 左边是主卧，打开门就能看到迷你吧区。右边是卧室，配有一张特大号床和一个带吊床的露台（露台可以欣赏泻湖美景，并可通往泳池）。左边是浴室和衣橱。还有一个带浴缸和淋浴的露台。设施齐全。✨ 如果我们需要什么，只需拨打📱0或给我们的电子礼宾员Andrea👩🏼‍💼和Mariana👩🏻‍💼留言，就会有人立即赶来🏃🏻。进门前，他们会用别墅外入口旁的电话📞打电话通知我们他们🙋🏽‍♀️已经到了，并且会过来。另外，当你叫餐车🚗时，如果由于某种原因餐车在站点还没准备好，他们会打电话告诉你他们已经在等你了。🙋🏻 早上，我们去了位于大堂一楼俯瞰泻湖的自助餐厅，我们的明星服务员⭐Marco为我们服务。尽管他得了流感，但他的笑容、友善和周到始终如一。我们只去了一次设备齐全的健身房和瑜伽馆。一天早上，我们参加了生态之旅，参观了酒店的所有设施，并听取了酒店的动植物介绍。下午，我们去了海滩，那里有躺椅、巴厘岛风格的床和带轮子的折叠床。一天晚上，我们去了普拉亚德尔卡曼市中心购物，并在那里吃了晚餐。另一晚，我们去了Saffron餐厅，吃了一顿泰式大餐，吃不完，他们还给我们送了一份外卖菜单。服务员的服务非常出色；我记得她们俩都叫Beatriz。维修人员来修灯和迷你吧的水泵，也令人印象深刻。在那里，我看到了最美的粉色日出🩷。另外，我们去另一家酒店的时候，最后还坐了一辆SUV。😅我的评论很短，但我在社交媒体上发布的照片​​说明了一切！ （原文） Bienvenida. Al llegar al lobby ya nos estaba esperando Fernanda 👩🏻de recepción quien nos recibió con unas pulseras muy al estilo caribeño.🌸 Nos invitó a pasar a la recepción y ya nos estaban esperando con unas toallitas frías y bebidas refrescantes, chaya (planta típica de la región) con 🍋 y 🥒. Al finalizar el check in, Javier 👨🏻nos estaba esperando con su carrito ya con nuestras maletas 🧳arriba para llevarlos directo a la villa. Él nos dio una breve explicación de la habitación, al entrar lo primero que se ve es una alberca👙 amplia, un jacuzzi 🛀con agua ♨️caliente, 2 camastros, mesa de jardín, 🪑sillas y ⛱️sombrillas, al fondo está la laguna. A la izquierda está el llamado pabellón, es una sala 🛋️comedor, tiene una estación de café☕ y un minibar🍾. Uno de los sillones se convertía en sofa cama 🛏️así que sí le dimos uso ya que nosotros éramos 3. A la izquierda se encuentra la habitación principal en donde al abrir la puerta🚪 se encuentra el área del minibar🥂; a la derecha está la habitación con una cama king y terraza con hamaca (está tiene vista a la laguna y acceso a la piscina)🏊‍♀️. Del lado izquierdo están los baños 🚾y el closet, además hay otra terraza que tiene una tina 🛁y una ducha🚿. Hay un sin fin de amenidades que están incluidas. ✨ Si algo nos hacía falta solo marcando 📱el cero o mandando mensaje a nuestros e- concierge Andrea 👩🏼‍💼y Mariana👩🏻‍💼 alguien venía de inmediato🏃🏻, antes de entrar marcan desde un teléfono📞 que está afuera de la villa a un lado de la puerta de entrada para avisar que ya 🙋🏽‍♀️están aquí y van a pasar, también cuando pides el carrito🚗 si por algún motivo no estás listo en la parada, te marcan para avisarte que ya están esperando. 🙋🏻 Por las mañanas fuimos al buffet que está en la planta baja del lobby con vista a la laguna en donde nos atendió Marco nuestro mesero ⭐ estrella, a pesar de estar agripado, su sonrisa, amabilidad y atención nunca nos faltó, solo una vez fuimos al gimnasio super bien equipado y al yoga, una mañana hicimos el eco tour, es un recorrido por todas las instalaciones en donde explican la fauna y vida silvestre del hotel. Por las tardes a la playa, la cual cuenta con camastros, camas balinesas y nidos. Una noche salimos al centro de playa del Carmen de compras y ahí mismo cenamos. Otra noche fuimos al restaurante Saffron donde degustamos comida tailandesa la cual no nos pudimos terminar y nos pusieron para llevar. La atención de las camaristas, excepcional creo ambas se llamaban Beatriz, la atención de mantenimiento que nos fue a arreglar las luces y del surtidor de minibares no se quedan atrás. Ahí vi el amanecer más bonito en color 🩷 rosa. Además al visitar uno de los otros hoteles terminamos llevadas en una Suvurban😅. Mi reseña se queda corta, pero las fotos que subí a mis redes lo cuentan todo!

（由 Google 翻译）地方很美，918房间很棒，还有一家必去的泰式餐厅！ 但是，他们承诺的养生项目并没有提供（因为人手不足），而且对于延迟退房需要付费这件事，他们也不太通情达理（我们对José的服务不太满意），前台接电话也很慢。 水疗中心很棒，Olga的服务一流。我们建议只有在水质不好或者按摩浴缸坏了的时候才关闭雨林水疗区。 船夫Jesús非常专业！ （原文） … Hermoso lugar, increíble habitación 918 e imperdible Restaurante Thai! Peroooo NO tienen el programa Wellness que prometen (por falta de personal), son poco comprensivos ante la necesidad de pagar un late check out (no nos encantó la atención de José) y son muy tardados para tomar las llamadas en front desk. El Spa una maravilla y la atención de Olga de primera, solo sugerimos cerrar el circuito de Rainforest cuando el agua esté sucia y el jacuzzi no sirva. Jesús el conducto de bote súper profesional! …

（由 Google 翻译）我们在凯悦活力成人度假酒店度过了一段美好的时光！工作人员热情友好，食物和饮品美味可口，整体氛围轻松惬意。双人喷射滑水道绝对是一大亮点！体验妙趣横生，令人难忘！客房服务的小门也让我爱不释手——他们不用进房间就能把食物送到。真是贴心又私密的体验！一切都一尘不染，宁静祥和，洋溢着美好的氛围。我迫不及待地想再来！（房间里的迷你吧只提供水、汽水、薯片和啤酒） （原文） We had an amazing stay at Hyatt Vivid Adults Only Resort! The staff were friendly, the food and drinks were delicious, and the whole atmosphere was relaxing and beautiful. were delicious, and the atmosphere was so relaxing and beautiful. The jetter tube for two was definitely a highlight! A lot of fun and unforgettable experience! I also loved the little door for room service- they could drop off food without ever entering the room. Such a smart and private touch! Everything was spotless, peaceful, and full of good vibes. I can't wait to come back! (Mini bar in your room is only stocked with water, soda, chips, and beer)

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我们度过了一段绝佳的时光！度假村就在海滩边，景色优美，而且很容易就能下水。度假村内有多个美丽的泳池可供选择——每个泳池都有各自的氛围，从宁静放松到活力四射，应有尽有。餐厅提供种类繁多的美食，我们吃的每一顿饭都非常美味。 真正令人印象深刻的是这里的服务——与我们互动的每一位员工都友好周到，竭尽全力让我们的住宿体验与众不同。从入住到退房，一切都顺畅无阻，轻松无压力。 如果您正在寻找一个轻松惬意、全包式的度假胜地，让您真正放松身心，尽情享受，那么这里就是您的理想之选。我们迫不及待地想再来！ （原文） ⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing stay! The resort is right on the beach with stunning views and easy access to the water. There were several beautiful pools to choose from — each with its own vibe, from quiet and relaxing to fun and lively. The restaurants offered a great variety of food, and every meal we had was delicious. What really stood out was the service — every staff member we interacted with was friendly, attentive, and went out of their way to make our stay special. From check-in to check-out, everything was smooth and stress-free. If you’re looking for a relaxing, all-inclusive getaway where you can truly unwind and be pampered, this is the place to go. We can’t wait to come back!

（由 Google 翻译）度假村真是太美了，维护得也非常好。 我们的房间很漂亮，还能欣赏到主泳池的美丽景色。 办理入住和退房手续时，热情友好的Yadina让我们倍感温暖。 泳池边的工作人员非常友好热情。Francisco每天都会亲切地叫出我们的名字，并面带微笑地和我们打招呼。Manuel和Rodolfo在泳池边对我们照顾得无微不至。Polux真诚友善，他们给我们留下了深刻的印象！ 我们个人觉得食物略有不足，确实需要改进。 总而言之，这是一个非常棒的度假村，可以度过一个美好的假期。 （原文） The resort is absolutely beautiful and so well kept. Our room was lovely, with a beautiful view of the main pool. Check in and out with sweet Yadina was welcoming. The staff at the pool- so friendly and accommodating. Francisco made it a point to greet us by name and with a smile each day. Manuel and Rodolfo took such great care of us poolside. Polux was so genuine and kind, these guys left a lasting impression! We personally found the food lacking, could definitely use some improvement. Overall, a beautiful resort to spend a wonderful vacation.

（由 Google 翻译）我们非常喜欢在Hyatt Vivid PDC的住宿！我和妈妈来这里是为了一次闺蜜之旅（同时也是为了寻找一个婚礼场地），那里真是太棒了。度假村地理位置优越，距离第五大道PDC仅几步之遥。由于侵蚀，海滩很小，但距离科苏梅尔渡轮也只有几步之遥。食物也非常棒，我们听泳池边的一些人说食物不如以前好吃了，但说实话，我们完全不知道他们在说什么。Dolma是我们的最爱，Rudy和Valentin把我们照顾得无微不至。水疗中心非常棒，Milly和Esther的服务非常出色，水疗让人非常放松。泳池边也有很多活动，Zander和整个娱乐团队都很棒，他们希望大家能度过一个美好的派对时光。周五的加勒比海派对非常棒，DJ Charlie的表演非常精彩！！ 另一个亮点是，他们总是想确保你的入住体验愉快——我曾随口跟工作人员提过，我的床垫上有一个大坑（这其实是唯一的抱怨）。第二天我就拿到了一张新床垫！ 我非常期待明年在这里结婚，相信大家都会大饱眼福！ （原文） We LOVED our stay at Hyatt Vivid PDC! Came for a girls trip with my mom (and to scout out as a wedding venue) and it was gorgeous. The resort is in a prime location, steps away from 5th Avenue PDC. The beach is tiny due to erosion, but youre also steps away from the Cozumel ferry. The food was outstanding too, we heard from some folks around the pool the food was not as good as it used to be, but honestly we had no idea what they were talking about. Dolma was our favorite and Rudy and Valentin took incredible care of us. The Spa was perfect, Milly and Esther did a phenomenal job and the hydrotherapy was so relaxing. Tons of activities by the pool as well, Zander and the whole entertainment team are awesome and want folks to have a great party time. Friday Caribbean Party was a blast, Charlie the DJ knows what he is doing!! A highlight as well is they are always wanting to make sure your stay is enjoyable - I mentioned in an offhand comment to staff that my mattress had a large divet in it (which was really the only complaint). I had a new mattress the next day! I'm so excited to get married here next year and know everyone is in for a treat!

（由 Google 翻译）我在卡门海滩凯悦Vivid酒店的体验非常棒！我和妻子临时决定去卡门海滩，很幸运地选择了凯悦Vivid酒店。 这家度假村最大的优势就是它的地理位置。正如许多其他评论者提到的，酒店距离海滩仅几步之遥，距离第五大道也只有一街之隔（步行1分钟）。我们去的每家餐厅都在酒店步行15分钟的范围内，而且感觉非常安全。从坎昆机场到凯悦酒店大约需要50分钟。 得知酒店从希尔顿升级到凯悦时，我有些担心服务水平可能会有所变化。然而，我入住期间的服务非常出色。每个人都面带微笑，热情友好。酒店大门口和前台的工作人员令人印象深刻，无论你第一次抵达还是每天返回酒店，他们都让你感到宾至如归。不过，当餐厅比较繁忙时，服务人员的服务可能会有所疏忽。还有一件事让我觉得很烦，就是我在第五大道的时候，两次被自称是凯悦酒店员工的人搭讪，他们想让我去他们的店里逛逛。别理他们。 房间舒适宜人。一开始觉得床边有个巨大的按摩浴缸有点奇怪，但后来发现非常方便，我们每天都用。空调制冷效果很好，即使在外面很热，逛完之后回到凉爽的房间感觉也很棒。酒店的设施很齐全，迷你冰箱每天都会补充水、汽水和啤酒。 餐饮选择丰富多样，涵盖各种菜系。由于是淡季，并非所有餐厅都营业。食物很美味，尤其是Pelicanos餐厅的炸鱼。不过，如果不去尝试一下普拉亚其他几家很棒的餐厅，感觉会有点遗憾。自助早餐大概是我最喜欢的亮点之一，我绝对不会错过！ 我一定会再次入住凯悦Vivid酒店。它的地理位置无可挑剔！ （原文） I had a wonderful experience at Hyatt Vivid PDC! My wife and I decided to go to Playa Del Carmen last minute and we are so lucky to lucked into choosing the Hyatt Vivid. The best part of the resort is its location. As many other reviewers have mentioned, you are steps away from the beach and 1 block (1 min walk) away from 5th avenue. Every restaurant that we went to were within a 15 min walk from the hotel and it always felt safe. It took us about 50 min to get from Cancun airport to the door of the Hyatt. There were some concerns when I found out that there was a change from the Hilton to the Hyatt as service levels might have changed. However, the service during my stay was excellent. Everyone was smiling and super friendly. The team at the main entrance and the check-in were remarkable in making you feel welcomed when you first arrive and when you come back to the hotel everyday. When the restaurant gets busy, you do see a lapse in attentiveness. Another thing that I found annoying is that I was approached twice by people claiming to work at the Hyatt when I was at 5th ave. They were trying to get me to visit their stores. Just ignore them. The room is nice and comfortable. It was odd in the beginning to have a giant hot tub next to the beds but it was also quite convenient and we certainly used it every day. The AC was able to keep up with the outside heat and it is wonderful to come back to a chill room after walking around outside. The amenities were great with the mini fridge being refilled everyday with water, soda, and beer. Dining options are plentiful with multiple cuisine types. Since it was low season, not all the restaurants were opened. The food is good especially the fried fish at Pelicanos. However, it also felt like a loss if we did not try several of the wonderful restaurants in Playa. The breakfast buffet was probably one of the highlights for me and I would definitely not skip it! I would absolutely return to stay at the Hyatt Vivid. Its location cannot be beat!

（由 Google 翻译）我无法用言语来形容卡门海滩凯悦酒店的美好。员工服务超赞，体验令人难以置信。我一定会再次光临。主厨Aldo Vargas应该获得米其林星级，La Casona餐厅的Mario服务周到。泳池边的Eric和Pollio让我的假期更加精彩（Cabana的玉米片和龙舌兰酒太好喝了）。The Spice餐厅的Ernesto、Javier和Mario服务也很棒（早餐总是很美味）。还有在大堂酒吧教我西班牙语的调酒师。在度假村里，你能感受到每一位员工的热情和快乐。#familia （原文） I cannot say enough amazing things about the Hyatt Vivid in Playa del Carmen. The staff were off the charts great, the expirence was so incredible. I will definitely be going back. Head chef Aldo Vargas, should have a Michelin star, Mario at La Casona amazing service. Eric and Pollio at the pool made those days great (Cabana nachos and tequila were so good). Ernesto, Javier and Mario at The Spice great service ( always great breakfast). The bartender that was giving me Spanish lessons @ the lobby bar. The happiness of every employee that you pass around resort. #familia

（由 Google 翻译）这家酒店有点老旧。我们的房间在三楼，可能就在通风系统旁边，所以晚上总是很吵。我们经常在酒店里看到浣熊。泳池边的酒吧下午6点左右就关门了，尽管泳池开放到晚上10点。酒店就在海滩边，但是海滩上有很多石头，最好穿水鞋。食物还可以，我们最喜欢亚洲餐厅和意大利餐厅。员工总是非常友好热情。 （原文） Das Hotel ist schon etwas in die Jahre gekommen. Unser Zimmer war im dritten Stock und wohl direkt an der Lüftungsanlage, sodass es Nachts immer zu laut im Zimmer war. Auf dem Gelände hat man öfters Waschbären gesehen. Bars am Pool schließen schon gegen 18 Uhr, obwohl die Poolzeit bis 22 Uhr geht. Das Hotel liegt direkt am Strand, allerdings ist der Strandabschnitt sehr steinig. Am besten besorgt man sich Wasserschuhe. Das Essen ist in Ordnung. Am besten fanden wir das asiatische und italienische Restaurant. Die Mitarbeiter waren immer sehr nett und aufmerksam.

Cancun...

（由 Google 翻译）9.5/10 的度假村！来这里过单身派对，没有遇到什么大的抱怨。度假村很漂亮，我们住的是标准间，我非常喜欢它的拱门和浴室。食物很美味，意大利餐厅最棒了，嗯嗯，还有酒店咖啡吧的香草冰拿铁。工作人员太棒了。特别感谢活力四射的二人组 David 和 Katya，他们在泳池边的表演和手链制作技巧让气氛保持高涨！还要特别感谢披萨吧的白巧克力 Mauricio，他太友善、太有趣了！ 🔥 我记不清所有在泳池边/池畔酒吧为我们服务的工作人员的名字，但他们都很棒，很周到，总是会快速地给我们续杯饮料 :) 强烈推荐周六在泳池里举办的泡沫派对，这可能是我们周末的亮点了，音乐很棒，玩得很开心🔥 唯一“不太好”的地方是度假村的酒吧晚上11点关门，而且没有迪斯科舞厅，所以如果你比较年轻或者打算外出，最好在晚上11点之前喝完。另外，海滩岩石很多，你不能直接在度假村前面游泳，你需要穿过北边的海滩，再去另一边的海滩。 总之，我强烈推荐来这里，我已经非常想念这里了！！ （原文） 9.5/10 resort!! came here for a bachelorette and had 0 major complaints. the resort is beautiful, we had a standard room and I loved the archway and bathroom so much. The food was delicious, Italian restaurant was the best mmmm, and the vanilla iced latte from the onsite coffee bar. The staff were so incredible. Shoutout to the dynamic duo David and Katya who kept the vibes high with their poolside entertainment and bracelet making skills!! also shoutout to white chocolate Mauricio at the pizza bar for being so nice and fun!! 🔥 I can’t remember the names of all the staff that waited on us poolside/at the poolside bar but they were all amazing and attentive, always refilling our drinks and doing it so quickly :) Also highly recommend the foam party in the pool on saturday, that might’ve been the highlight of our weekend here, good music and lots of fun🔥 The only “subpar” things of note were that the resort bar closes at 11pm and there is no onsite discotheque, so if you’re younger and/or plan on going out, you need to power drink before 11pm. Also, the beach is very rocky and you can’t swim directly in front of the resort, you need to walk past the north beach and go to the beach on the other side. Overall, I highly recommend coming here, I miss it so much already!!

（由 Google 翻译）强烈推荐温德姆奥特拉酒店！虽然其他评论中提到的食物和其他方面确实存在问题，但最让我印象深刻的是它的安全性。 作为一名独自旅行的单身女性，前台的保安（特别是Juan）非常棒，他们帮助我了解哪些地方安全，并确保我知道哪些地方可以去。Juan还给了我一些在墨西哥外出时的安全建议。 调酒师和服务员都很热情周到、动作麻利，而且非常风趣。 所有员工的英语都非常流利。 我抵达时要求升级房间，他们现场给我的小型特大床套房的价格比网上预订的优惠得多（虽然这可能是因为当时是淡季，房间比较多）。 酒水品质很高，而且每次都足足倒1到2盎司，我想要的一切都包含在全包价格里。 私人海滩虽然不大，但很美，不像其他评论里说的那样有很多石头。两个泳池都很棒，楼上的泳池非常放松，而主楼的泳池则更热闹，可以根据你的喜好选择。 酒水供应截止到晚上11点，如果你真的想参加派对，就得离开度假村了。不过，你肯定能轻松结识其他客人，一起去第五大道玩！ （原文） Could not recommend Wyndham Alltra enough! While all the typical food and views of other reviews are absolutely true - what stood out to me was the safety. As a single female traveling alone, the security at the front (Juan specifically) were awesome at helping me out and making sure I knew where was safe to go. Juan also gave me tips on general safe practices when out and about in Mexico. Bartenders and servers were attentive, fast and so much fun. All of the staff spoke excellent English. I also asked for an upgraded room when I arrived, they gave me a much better deal for a junior king suite in person then booking it online (although this may have been because it was slow season and there was more room availability). Liquor was high quality and full 1 or 2 oz pours, everything I wanted was included in the all inclusive rate. The private beach was small but beautiful, I didn’t find it rocky like other reviews on here. Both pools were fantastic, upstairs pool was very relaxing and the main floor pool had a lot more going on depending on your vibe. Liquor service stops at 11, expect to have to leave the resort if you really want to party. You’ll have no problems meeting other guests to go out to 5th ave with!

（由 Google 翻译）酒店很干净，工作人员也很友善。他们记得我们的名字，总是主动打招呼。食物还可以，比我预期的要好，但总体来说，还行。不过，娱乐团队DAVID和KATIA太棒了。我们去的时候是淡季（十月），度假村确实“比较安静”，但他们却让大家玩得不亦乐乎！有排球、特别游戏、手环等等，真是太棒了。真的，而且很有可能，为了他们和他们的好心情，我还会再来这家度假村！他们让我们姐妹俩的这次旅行永生难忘！Lizeth非常乐于助人，Erik和他的摄影团队也做得很棒！ （原文） The hotel was clean and the staff was very kind. They got to know our names and always said hello. The food was eh. Better than I expected but over all eh. However - the entertainment team DAVID & KATIA, were incredible. We traveled during the off season (October) and the resort was definitely “quieter” but they kept the good times rolling! Volleyball, special games, bracelets and so much more. Would literally - and might - come back to this resort just for them and their good vibes! They made our girls trip one to remember! Lizeth was very helpful and Erik and his photo team also do a great job!

（由 Google 翻译）总体来说我们挺满意的，但花了这么多钱，总觉得应该更好一些。 我们连续三天没有热水淋浴，有一天空调还冒烟了。这些事难免会发生；他们很快就把我们换到了另一个房间，解决了空调的问题，但我觉得他们处理热水问题的速度还可以更快一些。服务总体来说很好，员工也很友好，但有些服务员的表现还有待提高。我们理解要整天保持微笑很难，但如果顾客友善且心存感激，我觉得这并不难。比如，披萨摊位前有个个子很高的男士，人挺好的，但他不在的时候，披萨师傅们好像都是自掏腰包做披萨。每次我点披萨，他们都用一种不友好的眼神看着我。 另一方面，负责安排酒店游览活动的接待员简直完美，非常细心周到，给了我们很多很棒的建议。给我们办理入住的纹身师里卡多也超级热情友好！ 除此之外，一切都很棒，住得很愉快。 （原文） Estamos contentos en general pero cuando pagas tanto dinero, esperas algo un poco mejor. Estuvimos tres días sin agua caliente en la ducha y un día también empezó a salir humo de nuestro aire acondicionado. Son cosas que pueden pasar, lo del aire lo solucionaron rápido cambiándonos de habitación, pero el tema del agua creo que podrían haber sido un poco más rápidos. El servicio en general muy bien y tienen muy buen trato, pero hay algunos camareros que dejan qué desear…comprendemos que es difícil estar todo el día con una sonrisa, pero si los clientes son amables y agradecidos, creo que no cuesta tanto. Por ejemplo en el puesto de pizzas hay un chico muy alto que es agradable, pero cuando no esta el los pizzeros parece que paguen de su bolsillo las pizzas, cada vez que pedia una me miraban peor. Por otro lado, el chico del hotel que programa las excursiones 10/10, muy atento y nos recomendó muy bien y Ricardo el de los tatuajes que nos hizo el check in super super atento y agradable!!! Por lo demás todo genial, una estancia agradable.

（由 Google 翻译）我和朋友们在这里度过了非常愉快的时光，强烈推荐！酒店位置绝佳，就在海滩边，而且靠近镇上的商店和餐厅。我们特别感谢几位员工，是他们让我们的住宿体验如此愉快：David、Katia 和 Jonika，他们组织了精彩的活动，热情友好；酒吧的 Jesus 和 Angel，他们为我们调制了美味的饮品，而且非常风趣；Juan，在我们抵达和离开时热情地帮我们搬运行李；还有 Valentina，她把我们的房间打扫得一尘不染。感谢你们所有人，感谢你们让我们拥有了一次美好的旅行。我们一定会再次光临！ （原文） My friends and I had a lovely time here and I highly recommend! The location was amazing as it was right on the beach and close to shops and restaurants in town. We would like to give a special thank you to some of the staff that made our stay so enjoyable, David, Katia and Jonika who ran amazing activities and were so welcoming and kind, Jesus and Angel at the bar who made us great drinks and were a lot of fun, Juan who was so friendly and helpful with our suitcases upon arrival and departure, and Valentina who kept our room spotless. We appreciate all of you and thank you for making this a wonderful trip for us. We will definitely be visiting again!

（由 Google 翻译）我们一行九个表兄弟一起去了，玩得非常开心！我们刚到的时候是周日晚上，感觉有点安静，缺乏氛围，但随着时间的推移，氛围好了很多。设施完全符合我们的要求，工作人员也非常友好热情。 度假村的地理位置绝佳，尤其适合计划在拉斯维加斯大道度过一个夜晚的人。唯一的小缺点是海滩不是最好的，但泳池区非常棒，所以我们真的没有太想念它。 特别感谢娱乐团队，尤其是Katia——她太棒了，让我们感觉像在家一样。活动非常有趣，泡沫派对绝对是亮点。 我们度过了一次难忘的旅行，一定会向亲朋好友推荐这家度假村。迫不及待地想再来！ （原文） We went as a group of 9 cousins and had such a great time! When we first arrived on a Sunday evening it felt a little quiet and lacking atmosphere, but as the days went on the vibe improved so much. The facilities were exactly what we needed, and the staff were incredibly friendly and welcoming. The location of the resort is perfect, especially if you’re planning a night out on the strip. The only small downside is that the beach isn’t the best, but the pool area is stunning, so we honestly didn’t miss it too much. A special shout-out to the Entertainment Team, especially Katia – she was amazing and really made us feel at home. The activities were so much fun, with the foam party being an absolute highlight. We had an unforgettable trip and would definitely recommend this resort to friends and family. Can’t wait to return!

（由 Google 翻译）我2021年住过这家度假村，当时评价很高。上周去的时候，价格大幅下降。 首先，我预订的时候价格涨了不少。但考虑到这是一家一流的度假村，我还是接受了。 我们订的是全包套餐，结果却是最差的全包套餐。 只有“好”酒和普通饮料。 上午11点之前不能点酒精饮料（！！！） 自助餐还行，但晚餐我们只能点一份配菜、一份主菜、一份开胃菜和一份甜点。 周五晚上的晚餐菜单上有一半如果点的话需要额外收费。 不得不说，服务和娱乐团队都很棒，酒店也很漂亮。全包套餐的价格和我们实际入住的价格相比，非常不平衡。 （原文） I was in this resort in 2021 and I had raving reviews. When I went last week, it declined significantly. First, when I booked it prices went way up. But I was ok with it knowing it was a stellar resort. We did the all inclusive, and it was the worst all inclusive package there is. Only “well” alcohol and typical drink. Couldn’t order an alcoholic drink before 11a (!!!) Buffet was fine but for dinner we were limited to 1 side, 1 entree, 1 app, 1 dessert. Half the menu at dinner on Friday night had additional charges on it if you wanted to order it. I will say this, the service and the entertainment team were great and the hotel is beautiful. The price of the all inclusive compare to what we got there was very unbalanced.

（由 Google 翻译）我很喜欢这家酒店的位置，步行即可轻松到达很多地方。我预订的是环球客，俱乐部休息室的服务也很棒。唯一让我不太满意的是泳池在水疗中心。我儿子擅长游泳，他很期待游几圈。但必须成人才能使用。每次我低头看泳池，都发现没人用。除此之外，一切都很棒。 （原文） I loved the location of this hotel. It was in easy walking distance to lots of areas. I have Globalist and the service in the club lounge was excellent. The only thing I didn’t like was that the lap pool was in the spa. My son is a swimmer and he was looking forward to swimming laps. You had to be an adult to access it. Every time I looked down at it there was no one using it. Otherwise everything was great.

（由 Google 翻译）糟糕的体验——不推荐！ 我们一行13人来到这家酒店，预订了5间客房。从抵达的那一刻起，我们就彻底失望了。几乎所有东西都要额外收费，包括本应包含在全包套餐内的酒水。其中一个房间的马桶漏水，而且一直没有得到妥善修复。 食物糟糕透顶，上菜耗时超过一个半小时——完全无法接受。食物都不新鲜，服务极其缓慢且不专业。 总而言之，这是我们在墨西哥迄今为止最糟糕的酒店体验。我们原本期待一个轻松的假期，结果却总是遇到各种问题。非常失望——千万别来这家酒店！ （原文） Terrible experience – do not recommend! We came to this hotel as a group of 13 people and booked 5 rooms. From the moment we arrived, it was a complete disappointment. They charged us extra for almost everything, including alcohol that was supposed to be part of the all-inclusive package. One of the rooms had a leak from the toilet, which was never properly fixed. The food was awful and took over an hour and a half to arrive – completely unacceptable. Nothing was fresh, and the service was extremely slow and unprofessional. Overall, this was by far the worst hotel experience we’ve had in Mexico. We expected a relaxing vacation and instead ended up dealing with constant problems. Huge disappointment – avoid this place!

（由 Google 翻译）喜欢这家酒店。以后还会再来的。这次遇到了一些小问题，我的空调和热水都被停了。不过，我和一位非常友好、善解人意的经理Viviana谈过了，她回复非常及时，给了我很大的帮助。她很快就解决了问题。 （原文） Love this hotel. Keep going back. Had a couple of bumps this time, with my A/C and my hot water being shut off, however I spoke to a very friendly and understanding manager , Viviana, who was extremely timely in her responses and was a big help. She took care of situation quickly.

（由 Google 翻译）我和未婚妻、嫂子（她需要坐轮椅）最近在贵酒店度过了美好的两周，我由衷地感谢你们。从我们抵达的那一刻起，贵酒店团队的每一位成员都竭尽全力，让我们感到宾至如归、舒适惬意，并感受到无微不至的关怀。 贵酒店员工的友善、专业和对细节的关注，让我们的入住体验难忘。他们不仅热情周到，而且真诚体贴——总是能预见我们的需求，并确保我嫂子拥有充分享受住宿所需的一切。如此卓越的款待实属难得，贵酒店团队的每一位成员都值得称赞，他们的热情和奉献精神值得称赞。 我们之前住过很多地方，但贵酒店的体验却格外特别。感谢你们帮助我们创造了如此美好的回忆——我们迫不及待地想再次光临！ （原文） My fiancée, my sister-in-law (who uses a wheelchair), and I recently stayed at your hotel for two wonderful weeks, and I just had to express our heartfelt thanks. From the moment we arrived, every single member of your team went above and beyond to make us feel welcome, comfortable, and cared for. Your staff’s kindness, professionalism, and attention to detail truly made our stay unforgettable. They were not only accommodating but genuinely thoughtful—always anticipating our needs and ensuring that my sister-in-law had everything she needed to enjoy her stay fully. It’s rare to encounter such exceptional hospitality, and every one of your team members deserves recognition for their warmth and dedication. We’ve stayed in many places before, but the experience at your hotel stands out as something truly special. Thank you for helping us create such beautiful memories—we can’t wait to return!

（由 Google 翻译）在普拉亚德尔卡曼的住宿体验非常棒，地理位置优越，步行即可到达美食和旅游景点。与该地区的其他海滩相比，这里的海滩非常干净，工作人员友好且乐于助人。此外，还提供免费自行车租赁。我个人唯一的不满是房间里没有浴袍或淋浴拖鞋。 （原文） Amazing stay at Playa del Carmen, at a peak location just walking distance from great food and tourist spots. Beach is very clean compared to others in the area, staff are friendly and helpful. Free bike rental as well. Only critique I have personally, is not having a robe or shower slippers in the room.

（由 Google 翻译）我写这篇文章时心情很复杂。这地方的美景被无法好好休息一晚的体验破坏了。环境总是吵得不可开交，从我阳台房间外喧闹的户外迪斯科舞厅，到酒店中间允许人们大声喧哗直到晚上11点以后的酒吧。我多次打电话给保安，亲自去了前台，值班人员告诉我他无能为力。这家酒店是静修胜地，参加研讨会后，参与者的吵闹声比交配的黑猩猩还要大。有一次，我们沿着三楼的走道走，看到一对裸体情侣透过敞开的窗户拍摄性爱画面，窗帘却没拉上。虽然这间酒店就在隔壁，但确实很令人不安，尤其是我的孩子们也在那里。我花了三天时间才和酒店经理预约，他给我们换了另一个房间。我看不到外面，被安排在靠近户外酒吧的地方，周围一片嘈杂。隔壁房间里正在举行派对。我迫不及待地想离开。我们改变了回程行程，在佛罗里达住了两晚，才从这次经历中恢复过来。Costco 旅行没有提供任何帮助，凯悦酒店提供了 25,000 积分，但这远远不足以弥补被毁掉的假期时间和费用。水疗中心不尊重界限，女员工三次走进男更衣室甚至都没有通知。我感到非常不舒服和沮丧。这家酒店的一个优点是其一流的犹太餐厅。他们确实为我们提供了一个祈祷室，但它在一个潮湿、发霉的地下室里，光线很差，甚至还有一只死蟑螂。（他们很快就清理干净了，但我不应该报告这件事）。我永远不会再来这家酒店，在入住其他凯悦旗下酒店之前，我会三思而后行。 （原文） I write this with mixed feelings. The beauty of the site was marred by the inability to get a good night's rest. The atmosphere is way too loud at all hours, from an outdoor disco blasting an overwhelmingly loud beat outside my balcony room to a bar in the middle of the property which allows people to make tons of noise until after 11 pm. I went personally to the front desk, after calling security repeatedly, and the agent on duty told me there is nothing he can do. This property is popular for retreats and the participants were louder than mating chimpanzees after their seminars. Once we were walking along the third floor walkway and a naked couple was fliming sex visible through their open window without closing the curtains. This may have been a property next door, but it was disturbing, especially with my kids there. It took THREE DAYS to get an appointment with a hotel manager, who moved us to a different room. I lost my view and was placed close to the outdoor bar with all the noise. There were parties in the room next door. I could not wait to leave. We changed our return trip to spend 2 nights in Florida just to recover from this. Costco travel failed to provide any help, and Hyatt offered 25k points, which is nowhere near enough to compensate for the ruined vacation time and expenses. The spa did not respect boundaries and women from the staff walked into the men's changing room three times without even announcing. I felt extremely uncomfortable and upset. One good part of the property is the excellent kosher restaurant. They did give us a room for prayers but it was in a dank, mouldy basement with poor lighting and even a dead cockroach. (Which they did clean up quickly, but I shouldn't have to even report it). I will never, ever visit this hotel again, and I will think twice before ever staying at another Hyatt owned hotel.

（由 Google 翻译）这是我第三次入住这家酒店，也是我住的时间最长的一次。入住的客人包括我16岁的丈夫和我。整个度假村都美极了，而且他们一直在持续维护。所有的泳池都很棒，但迄今为止，我们最喜欢的还是禅意泳池。泳池非常漂亮，而且那里的服务员也非常棒。特别感谢Mario和Gabriel，他们让我们的秋季假期如此精彩！他们竭尽全力，确保我们得到了所需的一切，甚至更多。虽然这里是全包式度假村，而且全包式度假村的食物通常都很糟糕，但请理解这里的情况并非如此。我们吃的所有食物都很美味。房间很大。服务一流。水疗中心呢？棒极了。水仪式真的让即将享受的服务成为一次难忘的体验。我们迫不及待地想再次光临！ （原文） This is my third time back to the property and for my longest stay. It was my husband, 16 year old, and myself. The entire resort is just beautiful and they are constantly maintaining it. All of the pools are fantastic but by far the Zen Pool is our personal favorite. Just so beautiful and the servers there are the best. Shoutout to Mario and Gabriel for making our fall break there just incredible! They went above and beyond to make sure we had everything we needed and more. While it’s an all inclusive and all inclusive resorts are known for having terrible food, please understand THIS IS NOT THE CASE HERE. All of the food we had was delicious. The rooms are huge. The service is top notch. And the spa? Amazing. The water ceremony is something that really makes the service you’re about to receive such a memorable experience. We cannot wait to go back again!

（由 Google 翻译）一次真正意义上的尊贵体验。一切都完美无瑕，每个细节都一丝不苟，鲜花随处可见，服务无与伦比，酒店环境更是美轮美奂。 我们一家入住的是豪华套房。我不知道我们享受到的这种卓越服务是否能与其他套房媲美，但我们一家人的体验确实非同凡响！在加拿大，我甚至可以说这种级别的服务根本不存在，即使是四季酒店或费尔蒙酒店也无法企及。这完全是另一个层次。所有员工都尽职尽责、彬彬有礼……从私人礼宾到园丁，再到儿童俱乐部的员工，一切都堪称一流！ 至于美食？不仅仅是美味，而是七家风格迥异的餐厅带来的令人难忘的饕餮盛宴。绝对配得上世界顶级餐厅的水准！ 特别感谢我们的礼宾Aaron和Ricardo，他们为我们提供了卓越的服务。 还要感谢Azul餐厅的Antonio，他每天早上都热情地欢迎我们。 还要感谢才华横溢的Jacob、Italy和Izamar，他们把我们的孩子照顾得无微不至！ 很快再见！ （原文） Une prestation de service princière. Tout est parfait, chaque détail est soigné, les fleurs fraîches sont partout, le service est sans commune mesure, les lieux sont magnifiques. Nous y sommes allés en famille, dans l’unité Grand Class. Je ne sais pas si le très haut niveau de service que nous avons reçu est équivalent dans toute les autres unités, mais ce que nous avons vécu en famille était particulier! Au Canada, j’irais même jusqu’à dire que ce niveau de prestation n’existe pas, pas même dans les Four Seasons et les Fairmont. C’est un tout autre niveau. Tout les employés sont dévoués, polis… Du concierge personnel, aux jardiniers, jusqu’aux gardiennes du Kids Club, tout est AAA! Que dire de la nourriture, la nourriture n’y est pas simplement bonne, c’est une expérience culinaire incroyable dans chacun des 7 différents restaurants. Vraiment digne des plus grandes tables de ce monde!! Un merci spécial à nos concierges Aaron et Ricardo qui nous on offert un service exceptionnel. Merci aussi à Antonio du restaurant Azul qui nous accueilli si chaleureusement chaque matin. Et merci aux talentueux Jacob, Italy et Izamar qui se sont si bien occupés de nos enfants!! On se revoit très prochainement!!

（由 Google 翻译）我们在Grand Velas酒店住了六天，回来后发现这里完全符合我们一家人的需求。酒店干净整洁，地面和其他地方的维护工作也令人印象深刻。 我们被指派了一位名叫Dulce的私人礼宾员，她人非常好。她每天都能在度假村找到我们，并和我们聊聊入住体验。她总是能快速解答我们的疑问，并给出建议。 我们的孩子们非常喜欢儿童俱乐部（甚至有点爱不释手）。我们很难让他们和我们待在一起，因为他们只想去儿童俱乐部。 食物很棒，度假村的服务也无可挑剔。我们与客人的互动非常多，从Azul酒店主动提供餐盘送餐到餐桌的服务，到泳池、前台以及各个区域的服务，无一不体现着一流的服务。我妻子在水疗中心做了按摩，她也非常喜欢。 我们和孩子们度过了一个非常轻松的假期，享受到了一段非常宝贵的休息时间！ （原文） We got back from 6 days at Grand Velas and it was exactly what the family needed. The hotel was clean and the amount of upkeep of the ground and all other areas was impressive. We were assigned a personal concierge, Dulce, and she was amazing. She managed to locate us every day at the resort and chat with us about how things were going. She was quick to answer any questions and give recommendations. Our kids loved the kids club (almost a little too much). It was hard to get them to spend time with us as all they wanted to do was to go to the kids club. Food was great and the service throughout the resort was incredible. The numerous touch points with guests, offering to take your plates to the table at Azul, the service at the pool, the service at the front desk and all the different areas was just top notch. It didn't miss. My wife did the massage at the spa and loved it as well. We had a very relaxing vacation with our kids and got some much needed time off!

（由 Google 翻译）刚从 Grand Velas 的秋假回来，我们度过了一段美好的时光。这无疑是我们住过的最好的全包式度假村之一。 优点： - 酒店环境优美，景观一流，房间宽敞舒适。 - 泳池宽敞且设计精美。非常舒适，维护良好。 - 餐饮选择丰富，对于全包式度假村来说堪称一流。 - 服务一流——我们的管家 Santos 和泳池礼宾员 Miguel 非常出色，他们不断寻求各种方法，让我们的住宿体验更加精彩。 - 野生动物种类丰富，比如长鼻浣熊、鬣蜥、鸟类，甚至偶尔还能看到野猫。 - 一年中的这个时候人不多，所以私密性很好，不会感到拥挤。 缺点：（如果你比较挑剔的话） - 椰林飘香的调制方式略有不同，口感更浓郁，菠萝味较少。 - 我们更喜欢更大的家庭泳池，而不是成人泳池，因为成人泳池对我们来说有点小。 （原文） Just got back from fall break at Grand Velas, and we had a wonderful time. Easily one of the best all inclusive resorts we’ve visited. Pros: - Beautiful property, with immaculate landscaping and great rooms - Large and well designed pools. Very comfortable and well maintained. - Excellent dining options, top notch for an all inclusive - Superb service — our butler Santos and pool concierge Miguel were the best, constantly seeking ways to make our stay even more amazing. - Abundant wildlife like coatis, iguana, birds, even the occasional feral cat - Not busy at all this time of year, so plenty of privacy and never feel cramped Cons: (if you’re nit picky) - Pina coladas were made a bit differently, more creamy with less pineapple - We preferred the larger family pool, versus the adult only pool that was a bit small for our liking

（由 Google 翻译）这是一家真正的五星级度假村，设施齐全。工作人员热情周到，随时准备为您提供饮料、食物或任何让您感到愉悦和愉快的住宿体验。酒店里的每个人都热情地迎接您。酒店内有3个度假村，均可乘坐免费班车抵达。每个度假村都拥有独特的泳池和餐厅。我们的礼宾是Francisco，他每天都会来找我们，至少每天一次，以确保满足我们的需求。他非常细心，还帮助我们更改了餐厅的预订。那天是我们的周年纪念周，度假村让我们度过了一段特别的时光。真是赞不绝口。 （原文） This was a true 5 Star resort with all the fixings. The staff was eager to get drinks, food or anything to make you happy and your stay very pleasant. Everyone greets you on property. There are 3 resorts on the property, which are all accessible via free shuttle. Each one with a unique pool and restaurants. Our concierge was Francisco and he found us daily, at least once a day to make sure our needs were met. He was very attentive and helped with changing reservations at the eateries. It was our anniversary week and the resort made it very special. Can’t say enough good things.

（由 Google 翻译）我们在 Grand Velas 的住宿体验无与伦比——奢华、温馨、令人难忘。度假村设计精美，处处体现着周到的细节，宽敞的套房兼具舒适与优雅。 服务无处不体现着卓越，处处体现着贴心周到，例如每晚的惊喜和工作人员的热情留言。孩子们兴奋地在泳池里畅游，并在精彩的儿童和青少年俱乐部尽情玩耍——特别感谢 Astrid 和 Nicholas，他们让孩子们的体验更加精彩。 我们尤其要感谢我们出色的礼宾部 Braulio，他的细心周到让一切都变得无缝衔接。餐厅的选择同样令人印象深刻，即使是挑剔的食客也能从健康美味的菜肴中得到满足。 我们满怀喜悦地离开了，迫不及待地想再次回到这个非凡的地方。 （原文） Our stay at Grand Velas was truly exceptional—luxurious, welcoming, and unforgettable. The resort is beautifully designed with thoughtful details throughout, and our spacious suite offered both comfort and elegance. Service was outstanding at every turn, with heartfelt touches like nightly surprises and warm notes from the staff. Our kids were thrilled to spend their days swimming and enjoying the fantastic kids’ and teens’ clubs—special thanks to Astrid and Nicholas, who made their experience even more magical. We’re especially grateful to our wonderful concierge, Braulio, whose care and attentiveness made everything seamless. The dining options were equally impressive, satisfying even our picky eaters with healthy and delicious choices. We left with full hearts and can’t wait to return to this extraordinary place.

（由 Google 翻译）太棒了！我不得不停下来写一篇评论，来评价这家超棒的酒店和我们的体验。最初我的预订出现了一些问题，但他们竭尽全力解决了这个问题。我们的住宿体验超出了我们最大胆的预期。酒店全体员工竭尽所能，确保您得到全方位的照顾，无后顾之忧。我们带着两个孩子（一个8岁，一个5岁）入住，第一天他们单独入住时受到了无微不至的欢迎。房间里搭起了帐篷，还有新的毛绒玩具迎接他们。我们从泳池回来后，酒店还在房间里准备了泡泡浴。我女儿很喜欢儿童俱乐部，甚至有一天晚上和他们一起吃了晚饭。我儿子在儿童俱乐部玩得很开心，但我们有一天晚上还请了他们的保姆服务，她服务周到，让我感到非常安心。我们的礼宾卡罗莱纳和亚伦几乎成了我们的家人。我们一醒来，他们就给我们发信息，让我们登记入住，并分享当天的活动。现在我已经回家了，还在给他们发信息打招呼！他们真是太棒了，不仅作为礼宾人员，而且作为人也很棒。运营经理帕斯托·格雷罗（Pastor Guerrero）还特意来我们这里，确保我们一切安好。我对这家酒店和那里的每一位员工的感激之情难以言表，感谢他们为我们一家带来了如此美好的体验和假期。这里真是太放松了。他们非常努力地保持海滩的清洁。那里有一处非常漂亮的地方，水质完美，孩子们可以直接走进去，因为那里平静而浅。还有这里的食物！这可能是我们最喜欢的部分了。每家餐厅的食物都堪比高级餐厅，美味得令人难以置信。很难选出一家我们最喜欢的。我们太喜欢卢卡了，甚至在最后一晚和所有员工都合影了，哈哈！就连客房服务的食物也非常美味。如果你要去卢卡，一定要至少去一次水疗中心。这是我去过的最美的水疗中心。而且，在服务前的水疗体验非常棒，绝对不容错过。这篇评论很长，但有很多精彩之处值得一提，真希望把我们遇到的每个人的名字都列出来，因为每个人都非常友善和周到。这绝对是一个让人流连忘返的地方。我们还在那里庆祝了生日和周年纪念日，他们再次竭尽全力让我们感受到被祝福。我们永远不会忘记这次旅行和这家酒店的员工。谢谢！！xxx （原文） INCREDIBLE!!!! I had to take the time to stop and write a review for this amazing hotel and the experience we had. I originally had a complication with our reservation and they went above and beyond to fix the issue. Our stay was beyond our wildest expectations. The entire staff at this hotel does everything and anything to make sure you are completely taken care of and have no concerns or worries. We brought our two kids (ages 8 and 5) and the welcome for them alone on the first day was out of this world. A tent set up in the room, new stuffed animals to welcome them. They had a bubble bath made in the room for when we returned from the pool. My daughter loved the kids club and even had dinner with them one night. My son had fun at the kids club but we also used their nanny service one night for a dinner and she was outstanding and I felt completely comfortable. Our concierge, Carolina and Aaron basically became our family. As soon as we woke up, they were messaging us to check in and share activities for the day. I am now home and still messaging them to say hi! That's how amazing they are, not only as concierge staff, but as people. Pastor Guerrero, the Operations Manager also checked in with us to make sure that we were good. There aren't enough words to say how grateful I am to this hotel and everyone there for the experience and vacation they gave our family. It was so relaxing. They work so hard to keep the beach as clean as possible. There is a lovely spot where the water is perfect and the kids could just walk right in because it's calm and shallow. AND THE FOOD! That might have been our favorite part. Every single restaurant, the food is like fine dining and out of this world. It was hard to choose a favorite. We loved Lucca so much that we even got a picture with the entire staff on our last night, haha! Even the room service food was so delicious. And if you go, you have to visit the spa at least once. It is the most gorgeous spa I have ever been in. And the water treatment prior to your service is an incredible experience that's a must. This is a long review, but there are so many incredible things to mention and I wish I could list every persons name that we met because truly everyone was so kind and attentive. It is definitely a hard place to leave. We also celebrated a birthday and anniversary there, and again, they went above and beyond to make us feel celebrated. We will never forget this trip and the people at this hotel. Thank you!! xxx

（由 Google 翻译）我们最近在费尔蒙玛雅科巴酒店享受了7晚的全包套餐，体验简直棒极了！ 特别感谢皇家服务经理Alexa Garcia，她周到细致的安排让我们倍感尊贵——她竭尽全力，让我们的旅程成为一段难忘的回忆。 我们还要感谢夜间服务员Yolanda的出色服务。 特别推荐水疗中心Margarita和Jose的双人按摩，按摩力度恰到好处，既有理疗效果，又能让人彻底放松。 每家餐厅都提供令人惊艳的顶级饮品、美食和菜肴，服务也无可挑剔。 最后，千万别错过船上和沙滩上的各种活动，乐趣无穷！ 从始至终，这是一次完美无瑕的体验。我们迫不及待地想要再次光临！ （原文） Our recent 7-night with all inclusive package at the Fairmont Mayakoba was nothing short of spectacular. A special thank you to Royal Service Manager Alexa Garcia for her thoughtful and detailed arrangements—she truly went above and beyond to make our trip unforgettable. We also wish to recognize Yolanda for her excellent service as our night attendant. A shout out to the couples massage at SPA with Margarita and Jose, the perfect balance of therapeutic pressure and complete relaxation. Every restaurant delivered amazing and top-notch drinks, food and cuisine, as well as the exceptional service. Lastly, don’t forgot to try out the boat&beach activities, FUN time! A truly flawless experience from start to finish. We can’t wait to return!

（由 Google 翻译）费尔蒙玛雅科巴酒店的一切都堪称一流。我和我的伴侣来这里参加一个会议，并选择了全包套餐。酒店的氛围和野生动物资源都非常棒！骑自行车去海滩是开启美好一天的绝佳方式。我们有机会在酒店内的多家五星级餐厅用餐。Gaia 餐厅的 Cesear 和 Tauro 餐厅的 Adan 都是非常出色的服务员，对菜单了如指掌。我们在 Cielo 酒吧小酌，那里的景色美不胜收，Arnoldo 在我们挑选符合我们口味的饮品时也提供了很大的帮助。 （原文） Everything at Fairmont Mayakoba is top notch. My partner and I traveled here for a conference and chose the all inclusive option. The atmosphere and wildlife was a great feature! Biking to the beach waa a good way to start the day. We had the opportunity to at dine at multiple 5 star restaurants on the property. Cesear at the Gaia restaurant and Adan at the Tauro restaurant were exceptional wait staff and very knowledgeable about the menu. We enjoyed drinks at Cielo, the views were exceptional and Arnoldo was helpful when we were choosing drinks to fit our tastes.

（由 Google 翻译）我们在美丽的费尔蒙玛雅科巴酒店 (Fairmont Mayakoba) 举行了婚礼，度过了一段美好的时光！我们原本计划在安达仕玛雅科巴酒店 (Andaz Mayakoba) 举办婚礼，但由于安达仕酒店在婚礼前一年左右进行翻修，我们的合同被转移到了费尔蒙酒店。从那时起，我们与活动服务经理 Jaime Alarcon 密切合作，他为我们精心策划了一场盛大的印度婚礼！他与我们的婚礼策划师配合默契，回复了我们所有的邮件，即使在从安达仕酒店过渡到费尔蒙酒店的过程中，他也尽力满足我们的需求。婚礼周末进行得非常顺利，几乎没有任何差错，费尔蒙团队在那周末为我们提供了超出预期的服务。 特别感谢我们的管家 Agustin、Fernanda、Javier 和 Vanessa，他们在整个婚礼周也尽心尽力地照顾我们。他们的帮助让一切都顺利进行，如果没有他们，我想我们的婚礼不会如此完美。 我还要特别感谢团体预订协调员埃里克，他与我们密切合作，确保我们200位宾客的所有房间需求（包括一些特殊要求）都得到满足，并且回复了我们所有关于预订的邮件。 我强烈推荐费尔蒙酒店举办婚礼；我们和所有宾客都度过了非常美好的时光，能够与这个团队合作，真是太幸运了！度假村本身也棒极了，与坎昆的其他度假村截然不同。我们入住的是Heritage别墅，能够独享一整栋别墅，而且步行即可到达主度假村，真是一次绝妙的体验。物超所值，我们一定会再次选择这里！ （原文） We got married at the wonderful Fairmont Mayakoba, and had a wonderful time! We were originally supposed to get married at Andaz Mayakoba, but our contract was shifted to Fairmont due to renovations at Andaz about a year before the wedding. Since then, we have worked very closely with Jaime Alarcon, the events service manager, and he has done a great job on our big fat Indian wedding! He worked well with our wedding planners, answered all of our emails, and accommodated as much as he could for us even with the transition from Andaz. The wedding weekend went extremely smoothly, with little to no hiccups, and it was clear the Fairmont team went above and beyond to serve us that weekend. Special shoutout to our butlers, Agustin, Fernanda, Javier and Vanessa who also went above and beyond to accommodate us through the entire week. They were such a help to everything going smoothly and I don't think the wedding would've been as seamless without them. I have to also applaud Erik, the group reservation coordinator, who worked with us to make sure all 200 of our guests had all their room needs met (such as some special requests), and answered all of our emails on reservations. I would highly recommend the Fairmont for a wedding; us and all of our guests had such a wonderful time, and I'm so glad we got the chance to work with this team, by pure luck! The resort is also phenomenal, and very different from other resorts in Cancun. We stayed at Heritage, and it was an awesome experience to have a whole villa to ourselves just walking distance from the main resort. Well worth the price, we would definitely do this again!

（由 Google 翻译）从抵达费尔蒙玛雅科巴酒店的那一刻起，我们就感受到了无微不至的呵护。从热情周到的欢迎到入住期间的贴心服务，每一个细节都让我们倍感尊贵。这绝对是我们住过的最棒的费尔蒙酒店——完美融合了奢华、放松和世界一流的服务。 我们特别要感谢La Laguna餐厅的早餐服务员Diana。她总是尽心尽力，甚至在我们开口之前就能体贴入微地满足我们的需求。她的细致周到和真诚友善让每个早晨都充满愉悦，也为我们一天的行程定下了美好的基调。 感谢费尔蒙玛雅科巴酒店的全体员工，是你们让我们拥有了一次难忘的入住体验。我们期待着再次光临！ （原文） From the moment we arrived at the Fairmont Mayakoba, we felt completely pampered. Every detail, from the warm welcome to the thoughtful touches throughout our stay, made us feel truly special. This was by far the best Fairmont we’ve ever stayed at — a perfect blend of luxury, relaxation, and world-class service. We want to give special recognition to Diana, our breakfast server at La Laguna. She consistently went above and beyond, anticipating our needs before we even had to ask. Her attentiveness and genuine kindness made every morning a pleasure and set the tone for our days. Thank you to the entire Fairmont Mayakoba team for making our stay unforgettable. We can’t wait to return!

（由 Google 翻译）我们上周末在这里举办了婚礼。婚礼本身远超预期——Jaime Alarcon 带领的团队做得非常出色！酒店环境优美，拥有多个泳池和迷人的海滩。度假村内随时都有高尔夫球车可供使用（因为步行到海滩需要大约 20 分钟）。水疗中心和 La Laguna 餐厅的自助早餐都非常棒。另一个好处是可以探索/参观整个玛雅科巴度假村（包括另外三家酒店）——甚至可以乘船前往瑰丽酒店和悦榕庄酒店。高尔夫球场也很棒。需要改进的地方：晚餐的品质可以再提升一些。服务可以更加周到一些。我们的一些客人尝试点客房服务，但却联系不上任何人。 （原文） We had our wedding here this past weekend. The actual wedding exceeded our expectations - the staff led by Jaime Alarcon did a fantastic job! Beautiful property with several pools throughout and amazing beach area. Tons of golf carts always available to transport you throughout the resort (as the beach is a solid 20 minute walk). The spa was excellent as was the breakfast buffet at La Laguna. Added perk is being able to explore/visit the entire Mayakoba complex (including 3 additional hotels) - can actually take a boat to both the Rosewood and Banyan Tree. Amazing golf course. Areas of improvement: quality of dinners can be a bit elevated. Service can be a bit more attentive. Some of our guests tried to order room service but couldn’t even get in touch with anyone to do so.

（由 Google 翻译）总体来说，这是一次非常棒的体验！ 我们喜欢的地方： - 酒店被自然环绕，环境优美，令人心旷神怡。 - 房间数量充足，但彼此间距足够大，避免了拥挤。 - 高级房型拥有漂亮的露台。 - 酒店位于一个设有门禁的私人公园内，安全可靠。 - 公园内提供自行车供客人自助骑行探索（但轮胎气压不足且缺乏维护）。 - 酒店提供高尔夫球车服务，方便出行，考虑到酒店的规模，这项服务非常实用。 - 可以免费乘船游览公园的运河，沿途可以看到许多动物（例如海龟和鳄鱼），非常惬意。 - 标准间位于一栋四层楼的建筑内，而其他房间则像小房子一样散落在运河沿岸和树林间。 - 房间非常舒适，装饰也很漂亮。 我们不太满意的地方： - 部分泳池和沙滩上的日光躺椅看起来有点廉价，与酒店的整体标准不符。 - 员工服务非常有限；当你问问题时，他们只会回答“我不知道”，而不会主动帮你查找答案（这种情况发生过好几次，不同的员工都这样）！ - 员工对小费过于热情；他们有时甚至咄咄逼人，想方设法索要小费，令人反感。 - 浴室里有下水道的异味，就像墨西哥很多酒店一样。 - 食物分量少，质量一般，价格却非常昂贵。 - 管家服务几乎毫无用处；他们的服务时间非常有限且不稳定（今天上午，明天下午），在这个档次的酒店里，他们提供的服务仅仅相当于一个普通的前台。 （原文） Expérience globalement très positive ! Ce qu’on a aimé: - Hôtel en pleine nature, vraiment magique et reposant. - Beaucoup de chambres mais suffisamment réparties pour ne pas être dérangeant. - Belles terrasses dans les chambres de catégories supérieures. - Hôtel sécurisé dans un parc privé et entrées filtrées. - Vélos en libre service dans l’ensemble du parc pour se promener (mais pneus pas assez gonflé, pas d'entretien). - Service de voiturette pour se déplacer, pratique vu la taille de l’hôtel. - Balades en bateau gratuites dans les canaux du parc, très sympa on y voit de multiples animaux (tortues, crocodiles). - Les chambres de base sont dans un immeuble de 4 étages, mais toutes les autres chambre sont des des sortes de petites maisons réparties au bord des canaux et au milieu des arbres. -Très bon confort des chambres et décoration réussie. Ce qu’on a moins aimé: - Transats de certaines piscines et de la plage font un peu cheap esthétiquement et ne sont pas à la hauteur du standing de l’hôtel. - Personnel au service assez limité, on pose une question on nous répond « je ne sais pas » et on ne nous propose pas de se renseigner (arrivé à plusieurs reprises avec plusieurs interlocuteurs) ! - Le personnel est trop en attente de pourboires, ils sont presque harcelant par moment à en faire des tonnes pour l’obtenir, pénible. - Odeurs d’égouts dans les salles de bain comme dans beaucoup d’hôtels au Mexique. - Restauration extrêmement chère pour des quantités limitées et une qualité standard. - Le service butler assez inutile, horaires de disponibilité très limités et variables (un jour le matin, le lendemain l’après midi), n’apporte rien de plus qu’une réception classique dans un hôtel de ce standing.

（由 Google 翻译）在费尔蒙酒店度过难忘的时光——奢华与关怀的完美融合 从我们抵达的那一刻起，费尔蒙水疗度假酒店的体验便堪称卓越。从宁静祥和的氛围到无可挑剔的服务，每一个细节都体现了酒店致力于打造世界级健康体验的执着追求。 水疗中心令人叹为观止。理疗师技艺精湛、体贴入微，且真心关怀备至，让每一次护理都既舒缓身心又奢华享受。设施一尘不染，设计匠心独运，营造出宁静祥和的氛围，让人彻底放松。每一种香气、声音和触感都经过精心调配，堪称身心休憩的圣地。 度假酒店本身也令人叹为观止。优雅与自然完美融合，舒适与周围的自然景观浑然一体。客房布置精美，餐饮体验令人难忘，每一位员工都竭尽全力，让我们的入住体验倍感尊贵和难忘。 无论是周末短途旅行、身心疗养，还是仅仅想在优雅美丽的地方与自己重新连接，费尔蒙酒店都是一个超越所有期待的理想之选。离开时，我感到焕然一新、精神振奋，并对这段经历充满感激。 简而言之：完美无瑕。 （原文） An Unforgettable Stay at the Fairmont — A True Sanctuary of Luxury and Care From the moment we arrived, our experience at the Fairmont Spa and Resort was nothing short of exceptional. Every detail — from the serene ambiance to the impeccable service — reflected a deep commitment to creating a world-class wellness experience. The SPA was absolutely divine. The therapists were highly skilled, intuitive, and genuinely caring, making each treatment feel both restorative and luxurious. The facilities were spotless, thoughtfully designed, and infused with a sense of calm that made it easy to completely unwind. Every scent, sound, and texture was curated to perfection — a true sanctuary for the body and soul. The resort itself was breathtaking. The setting felt both elegant and natural, seamlessly blending comfort with a sense of connection to the surrounding landscape. The rooms were beautifully appointed, the dining experiences were exquisite, and every member of the staff went above and beyond to make our stay feel personal and special. Whether for a weekend escape, a wellness retreat, or simply to reconnect with yourself in a place of beauty and grace, the Fairmont is a destination that exceeds every expectation. I left feeling renewed, inspired, and deeply grateful for the experience. Simply put: perfection in every sense.

地点不错，距离海滩，市中心热闹地带都只有一条街的距离，很方便。服务也还不错，只是卫生间的设施有缺陷，住了二个房间，都有点小问题。

（由 Google 翻译）我们预订了一间可以看到部分海景的房间，结果什么也看不到。大堂和屋顶的工作人员都很棒。礼宾服务还可以，但WhatsApp的跟进很忙，每天都会发信息打电话。 然而，我们真正抱怨的是餐厅的服务。虽然食物不错，但预订系统（纸质预订，而不是电脑预订）一团糟。他们两次弄丢了我们的预订，我们不得不等到下一个空位。此外，餐厅的服务真的很慢。最后，主餐厅在一楼，所以从早上7点到11点，你都能听到房间里的各种噪音，而且不会睡得太晚。 此外，我们预订了一个私人海滩，包含交通费。交通晚点了，车也不舒服，我们开了很长时间的车，还要等其他酒店的客人。由于交通安排非常糟糕，我们不得不在去海滩的路上折返度假村。 即使你购买的是全包套餐，也要做好饮料和食物的自费准备。很多产品不包含在内，而且按摩服务也写着：这不包含在全包套餐内。 （原文） We booked a room with partial view to the ocean and we couldn't see a thing. People in the lobby and roof top were amazing. Concierge guidance was acceptable but the WhatsApp follow up is hectic, it's sending you message and calls you every day. However, our real complain were the service in the restaurantes. Despite food was good, the booking system (with papers and not within a computer) is a mess. Twice they loose our booking and he had to wait till the next slot available. Also, the service in the restaurants is really slow. Finally, the main restaurant is in the ground floor, so that from 7am till 11am you can listen all the noices in your room and you can't wake up late. Also, we paid for a private beach which included transport. The transport was late, the car was not comfortable and we had a long drive by waiting other people from other hotels. We had to turn back to the resort on our way to the beach because the transport was very bad organised. Be prepared to have to pay for drinks and food, even though you bought an all inclusive package. Numerous products are not included and a massage says: this is not included in all inclusive.

（由 Google 翻译）Reef 28 是一家很棒的住宿选择，我还会再来的。酒店位置就在第五大道（主街）的北端，服务也很棒（工作人员非常友好热情）。房间舒适温馨，唯一的小抱怨是淋浴门关不严，水会积在淋浴间外面。这个问题很容易解决，只是给原本很棒的住宿体验带来了一点小麻烦。另外，早餐也非常棒，物超所值！美味可口，选择丰富。 （原文） The Reef 28 is an awesome place to stay at and would do it again. The location is basically the north end of 5th ave (the main street) and the service is awesome (very friendly and helpful staff). The rooms were nice and cozy with our only complaint being that the shower door wouldn’t fully close so the water would pool outside of the shower. This was an easy fix, just being a slight inconvenience in an otherwise spectacular stay. Also, breakfast was so GREAT AND WORTH IT! Delicious and so many options.

（由 Google 翻译）我和未婚妻入住这家酒店，体验远超预期。 所有员工都非常友好热情。从我们抵达的那一刻起，Antonio就热情地迎接我们，并送来了租车，还为我们准备了含羞草鸡尾酒。前台的Leslie和Ricardo服务周到。我们很喜欢屋顶露台的美食，尤其是虾肉玉米饼和汉堡。Javier在那里为我们服务得非常周到。晚上在餐厅用餐时，所有女招待都非常可爱。Karla、Marianela和Guadalupe为我们服务，她们三位都非常友善。Francisco在自助早餐也提供了优质的服务。Israel和Antonio帮我们取车，他们总是非常高效且乐于助人。 总而言之，这家酒店非常舒适。我们很喜欢我们的房间，酒店赠送的手环也非常漂亮独特。酒店位置绝佳，步行即可轻松游览卡门海滩，而且前往科苏梅尔岛和玛雅海岸也十分便利。下次来这里，我们一定会再次入住这家酒店。 我们还买了另外两家酒店的一日通行证，每人300美元，感觉非常值。我们在那两家酒店享受了全包式服务，尽情享受了海滩，而且在Samurai（日式餐厅）的晚餐也很棒。 非常感谢所有员工的热情款待，他们让我们感觉比在家还要自在。 （原文） Me quede en este hotel con mi prometida y supero nuestras expectativas. Todo el personal fue super amable, desde que llegamos Antonio nos recibio el auto que rentamos y nos dieron unas mimosas, Leslie y Ricardo en la recepcion nos atendieron de maravilla, la comida en el roof nos encanto, sobre todo las tostadas de camaron y la hamburguesa, ahi Javier nos atendio super bien, en los restaurantes en la noche todas las hostess super lindas, nos atendio Karla, Marianela y Guadalupe y fueron super lindas las 3, Francisco en los desayunos buffet tambien nos atendio super bien, Israel y Antonio nos ayudaban con el coche y siempre fueron super eficientes y amables. En general el lugar fue muy comodo, nos encanto nuesta habitacion y las pulseras que te ponen estan muy bonitas y originales, la ubicacion nos quedo excelente para poder caminar en playa del carmen y muy centrico para ir a cozumel y a la riviera maya, definitivamente regresaremos a este hotel en nuestra proxima visita. Tambien compramos el day pass para visitar los otros 2 hoteles por $300 por persona y valio completamente la pena, tuvimos nuestro all inclusive en esos hoteles y pudimos disfrutar de la playa y la cena en el samurai (japones) fue excelente. Muchas gracias a todo el personal por sus atenciones, nos hicieron sentir mejor que en casa.

（由 Google 翻译）泳池区和屋顶区域都很漂亮。酒店设计精美，而且还包含停车位。 酒店距离繁华的商业街仅一个街区之遥，地理位置绝佳。 特别值得一提的是，我们可以以每天 200 墨西哥比索的价格将车停放两天。太棒了！ （原文） Schöner Poolbereich, allgemein der Rooftop Bereich. Hotel ist sehr schön gestaltet, ein Parkplatz war mit dabei. Das Hotel liegt eine Querstraße an der belebten Einkaufsstraße weg. Perfekte Location. Besonders Positiv - Wir konnten unser Auto noch zwei weitere Tage stehen lassen für 200 Mexikanische Pesos am Tag. Einwandfrei!

（由 Google 翻译）我们入住了一周，享受了全包服务。酒店地理位置优越，距离第五大道和海滩仅几步之遥。 这家酒店算不上五星级酒店，因为每天晚上我们都会被酒店里嘈杂的音乐和喊叫声打扰。由于酒店空间很大，回声很大，非常难听。而且我不推荐意大利餐厅的意大利面；它太咸了，而且很难吃。 总的来说，这是一次非常愉快的住宿体验，干净整洁，员工服务也很棒。特别要说一下早餐自助餐，太棒了！ （原文） Nous sommes restés 1 semaine avec l’offre tout-inclus. L’hôtel est très bien situé, à 2 pas de la quinta avenida et de la plage. Pas 5 étoiles car toutes les nuits nous étions dérangés par la musique à fond ou par des cris dans l’hôtel. Étant un grand espace ouvert, cela résonne fort, assez désagréable. Et je déconseille, les pâtes au resto italien, beaucoup trop salé, immangeable malheureusement. Dans l’ensemble, très bon séjour, propreté et personnel au top. Mention spéciale pour le buffet du matin qui est super!

（由 Google 翻译）如果可以给这家酒店打负分，我肯定会这么做。我在这里的整个入住体验都糟透了。员工态度冷漠，漠不关心。他们所谓的“专属服务”条款让人摸不着头脑，根本不知道哪些是包含在内的，哪些是额外收费的。他们事无巨细都要额外收费。我好几次都吃到冷掉的食物。举个例子，他们有现点现做的墨西哥薄饼，但连芝士都不融化。咬一口冷掉的薄饼，实在让人倒胃口，而我现在每天都要吃。酒店没有噪音控制，所以一直都很吵。大堂的香水味浓得令人作呕。而且无线网络完全没用。如果无线网络这么差，就别宣传自己是“休闲办公”场所。我房间的马桶冲水一直不畅，空调也坏了。房间总是闷热难耐。千万别住这家酒店，价格虚高，却没有任何额外服务。 编辑： 酒店经理一直敷衍我们，不肯退款。因为这里的服务和住宿条件实在太差，我们决定去另一家度假村。我们多次去找你们要求退款，你们竟然还敢发这种虚假回复，真是厚颜无耻，根本不值一提。想弥补过失？那就把我们没住的那几天的房费退给我们。你们还虚假宣传住宿是“全包式”和“工作娱乐两不误”。我怀孕七个月，住在酒店居然还要自己修马桶才能冲水，这简直太荒谬了！ （原文） If I could give this place less stars, I would. I hated my entire stay here. The staff are non chalant, and just don't care. They make their exclusive part so confusing that you don't know what's apart of the exclusive and what's not causing you to rack up charges. Nickle and dime over everything. Multiple times I've recieved cold food. For an example they have quesadillas made to order station and they don't even bother to melt the cheese. It's not appetizing to bite into a cold quesadilla which I have now done everyday. There is no noise control so it's constantly loud. The lobby is so heavily frangranced its off putting. And the wifi is absolutely useless. Don't advertising as a "play and work" environment if the wifi sucks. The toilet in my room has not been consistent in flushing this entire stay and the air conditioner sucks. Room constantly feels stuffy and hot. DO NOT STAY HERE ITS OVER PRICED FOR NO EXTRA VAULE. EDIT: The hospitallty manager consistently is giving us the run around on a refund. We decided to stay at another resort because of how absolutely terrible the service, and accomodations were here. So to have the audacity to post this fake response when we have went to see you about a refund several times just shows there is no stock in your words. Want to make it better? Give us a refund for the days we didn't stay there. Especially since you falsely advertise your accodations to be "all inclusive" and "work and play". I shouldn't be in a hotel stay 7 months pregnant having to fix my own toilet so it will flush!

（由 Google 翻译）酒店地理位置优越，氛围温馨迷人。酒吧、泳池区和水疗中心都令人愉悦，营造出浪漫的氛围。然而，服务感觉略低于欧洲标准，而且由于工作人员只说西班牙语，沟通有些困难。房间标准一般，但总的来说，如果您不介意语言障碍，这里是一个舒适温馨的住宿之所。 （原文） The hotel is nicely located and has a very charming, intimate atmosphere. The bar, pool area, and spa are really enjoyable and create a romantic vibe. However, the service felt a bit under European standards and communication was difficult as the staff spoke only Spanish. The rooms are of average standard, but overall it’s a pleasant and cozy place to stay if you don’t mind the language barrier.

（由 Google 翻译）强烈推荐。 酒店位置极佳，距离第五大道仅一个街区，出行十分便利。 房间宽敞舒适，虽然离Coco Bongo夜总会只有几步之遥，却非常安静。唯一的不足是下午晚些时候，当很多人同时洗澡时，热水来得比较慢。我们一行七人，住了三间房，每个人都遇到了同样的问题。 泳池和躺椅都很棒，整体清洁度也非常好，酒店员工非常友好。 早餐非常丰盛美味。 （原文） Muy recomendable. Está muy bien ubicado, a 1 cuadra de la 5ta avenida, tenes de todo cerca. Las habitaciones son espaciosas, cómodas y, a pesar de estar a metros de coco bongo, no se escucha nada de ruido. El único aspecto negativo es que, a la tardecita, cuando mucha gente se baña al mismo tiempo, tarda mucho en salir agua caliente en la ducha. Nosotros fuimos en un grupo de 7 personas en 3 habitaciones y a todos nos pasó lo mismo. La piscina y los camastros muy bien, la limpieza en general muy bien, la gente que trabaja en el hotel muy bien también. El desayuno muy bueno, súper completo y rico.

（由 Google 翻译）酒店位置极佳，距离第五大道仅一个街区，周边生活便利。距离Coco Bongo夜总会也只有几步之遥，尽管如此，却丝毫不会听到音乐或其他任何恼人的噪音。 房间内设有保险箱，酒店仅支持使用房卡进入，安全性极高。 房间宽敞舒适。唯一的不足是淋浴热水出得比较慢。我们一行人入住了三个不同的房间，都遇到了同样的问题。 泳池区域非常宁静，躺椅舒适，周围绿树环绕。 酒店整体清洁度极佳，员工也非常友好。 早餐丰盛美味，种类齐全。我一定会再次入住。 （原文） Está muy bien ubicado, a 1 cuadra de la 5ta avenida, tenes de todo cerca, a metros de Coco Bongo que a pesar de su proximidad no se escucha la música, ni ruidos molestos. Cuenta con caja de seguridad en las habitaciones y para acceder al hotel solo se puede con la tarjeta magnética de tu habitación, lo que lo hace muy seguro. Las habitaciones son espaciosas y cómodas. El único aspecto negativo es que tarda mucho en salir agua caliente en la ducha. Fuimos en un grupo de personas que nos quedsmos en 3 habitaciones diferentes a todos nos pasó lo mismo. El área de la piscina es muy tranquila y los camastros muy cómodos, rodeado de vegetación muy linda. La limpieza en general muy bien, la gente que trabaja en el hotel también. El desayuno es muy bueno, súper completo y rico. Volvería a ir.

（由 Google 翻译）这家酒店位置绝佳，距离第五大道仅几步之遥，非常不错。 除了房间略显陈旧之外，其他一切都完美无瑕，能让您享受愉快的住宿体验。 早餐丰盛美味，泳池景色优美，员工热情友好。如果您计划参加短途旅行，或者想白天游览卡门海滩，晚上回到酒店泳池边放松身心，这里都是理想之选。 （原文） Très bel hôtel très bien placé à seulement 2 pas de la 5eme avenue. À part les chambres qui commencent à avoir vécu tout est très bien pour passer un bon séjour. Le petit déjeuner est excellent,la piscine est magnifique et le personnel est très gentil. Idéal si vous partez en excursion ou souhaitez visiter Playa del Carmen la journée tout en vous reposant de retour à l’hôtel au bord de la piscine.

（由 Google 翻译）优点：位置好，床很舒服，泳池和热水浴缸也很棒，Alfredo 还帮我们换了房间。 缺点：房间很破旧，图片不准确，绝对达不到四星级。热水供应有限，甚至没有。感觉不太干净。工作人员很友好，直到出现了一个需要解决的问题。我们的第一个房间在三楼，楼梯陡峭、摇摇晃晃，而且不平整——没有电梯。我年纪大了，差点摔倒几次。“钥匙”是一个看起来像原始金属螺丝刀的东西，用来打开看起来很脏的滑动玻璃门。我觉得很不安全。如果发生火灾，我可能就没命了。住了第二晚后，我们要求换房间。前台服务员说有空房，但她需要得到场外经理的许可。直到第二天才来。一开始就把两个老人安排在这么不安全的房间里，这严重缺乏判断力和关怀。事情还有很多蹊跷（比如他们试图把我们搬到一个充满酸性硬水清洁剂等有害气体的房间），但希望你能大致了解一下这个地方的质量。价格差不多，还有更好的地方。我强烈建议你不要住在这里。 （原文） Pros: Good location, comfortable bed, nice pool and hot tub, Alfredo who helped us move rooms. Cons: Well… the rooms are very shabby. The pictures aren’t accurate. Definitely NOT 4-star. Hot water was limited if non-existent. Didn’t feel clean. The staff were friendly UNTIL there was an issue that needed to be addressed. Our first room was on the 3rd floor. steep rickety and un-even steps- no elevator. I’m older and almost fell a few times. The ‘key’ was a primitive metal screw-driver looking thing used to unlock the dirty looking sliding glass door. I felt unsafe. In the event of a fire, i would’ve perished. After the 2nd night, we asked to change rooms. The desk clerk said there were rooms available but she would need permission from the off-site manager. Didn’t come until the next day. Just putting 2 older people in that unsafe room in the first place showed severe lack of judgement and concern. There is a lot more to the story (like trying to move us to a room that heavily wreaked of noxious fumes like acidic hard water cleaner) but hopefully you’ll get the gist of the quality of this place. There are better places for comparable prices. I strongly recommend you DON’T stay here.

（由 Google 翻译）根本就没有热水，酒店似乎也不在乎。 我们遇到了这个问题，另一个房间也遇到了，我们还看到另一篇评论说也有同样的问题。 我们连续两天都遇到这个问题，白天有热水，晚上却没有。 工作人员虽然检查过并“写了一份报告”，但后来却说一切正常，似乎对我两天没有热水淋浴这件事毫不在意。 还有一件事，虽然位置很好（就在Coco Bingo旁边），但晚上街上噪音也很大（……毕竟，就在Coco Bongo旁边）。建议戴上耳塞。 还有一条评论，一开始我觉得有点小题大做，但说得对——床高得离谱。很奇怪，也很不方便。 这家酒店的优点在于地理位置和美观。感觉就像市中心的一个度假村。 但说实话，由于我们的体验不好，我不会推荐任何人来这里。 （原文） There's simply no hot water consistently and the hotel doesn't seem to care. We had the issue, another room had it as well and we've read another review that says tje same. We've had the problem for two days straight where there's some hot water during the day but none during the night. The staff, although they checked it and "wrote a report" said later everything turns out to be fine and didn't seem to bother with the fact I didn't have any hot water for a shower for two days Another things is, while the location is great (it's right next to Coco Bingo), there's also a lot of noise from the street during the night (... Since, well, it's right next to Coco Bongo). Earplugs recommended. Also someone wrote a comment that seemed petty to me at the begin but it's right - the beds are ridiculously tall. It's weird and inconvenient. The good things about the hotel are the location and the esthetics. It feels like a resort in the middle of the city. But honestly due to our poor experience I couldn't recommend it to anyone.

（由 Google 翻译）这是我们第二次入住，我们一定会再来的。这家酒店非常舒适，虽然暖气很足，但仍然令人非常享受。 房间非常宽敞；尽管位于普拉亚德尔卡曼的中心地带，但隔音效果非常好，如果您需要，他们还提供耳塞。 他们每天清洁和更换床单。 如果您想去泳池或按摩浴缸，酒店会提供毛巾。 行李员非常友好，随时为您服务。 他们与隔壁的餐厅有合作关系；早餐非常棒，非常美味。 （原文） Es la segunda vez que nos hospedamos e indudablemente regresaremos, un hotel muy agradable, el calor a todo lo que da, pero se disfruta mucho. Las habitaciones son muy espaciosas, a pesar de estar en el corazón de playa del Carmen el ruido se aisla muy bien, y además te dejan tapones para los oídos por si los requieres. Diariamente hacen limpieza y cambio de sábanas. Si deseas bajar a la piscina o al jacuzzi se te prestan toallas. Los botones son muy amables y siempre están a tu servicio. Tienen convenio con el restaurante que está a un lado, los desayunos son lo mejor, muy ricos.

（由 Google 翻译）我最近在这家五星级度假村度蜜月，不得不说，这真是太令人失望了。度假村承诺五星级，但实际上远非如此。价格与实际体验严重不符。 这家度假村唯一的优点是晚餐预订餐厅。我们在那里用餐的体验不错。然而，优点也就到此为止了。 从我们到达的那一刻起，服务就很糟糕。我们觉得自己受到了不公平的对待，相比于那些年长的夫妇——他们得到了行李搬运和度假村游览的帮助，而我们没有。 我们预订了一间蜜月套房，但前台小哥亚伯拉罕给我们安排了一间位于度假村边缘、脏乱且看不到风景的房间。当我投诉时，他没有按照要求打电话给他的主管，而是给了我们另一间房间，但不是我们所付的那间。更糟糕的是，我们的房间午夜后一直被警报器干扰，我们完全没有隐私。我们感到很受骚扰。 更让人恼火的是，Abraham 在办理入住时主动提出给我们升级到更大的套房，但这并不是免费的。他想在我们为假期已经支付了一大笔费用的情况下继续推销我们。 食物也令人失望。自助餐时，工作人员很少接待我们，也很少提供饮料。我们不得不开口要水。泳池午餐区稍微好一点，但总体来说，体验仍然不太好。 度假村本身维护得不太好——内部脏乱，玻璃门脏兮兮的，座位也不够。海滩因为海藻问题关闭了，我们去的时候是六月底，而且娱乐活动也不够多。氛围完全没有。 总而言之，我不会向任何人推荐这家度假村。省点钱，选择其他度假村吧。因为这家度假村，我们的蜜月之旅非常不尽如人意，也不愉快。 （原文） I recently stayed at this 5-star resort for my honeymoon, and I have to say, it was a huge disappointment. The resort promises 5 stars, but in reality, it's far from it. The prices are seriously overpriced for what you get. The only good thing about this resort was the dinner reservation restaurants. We had a good experience dining at them. However, that's about where the positives end. From the moment we arrived, the service was terrible. We felt like we were treated unfairly compared to older couples - they got help with luggage and a resort tour, but we didn't. We had booked a honeymoon suite, but the front desk guy, Abraham, gave us a dirty room with no view on the outskirts of the resort. When I complained, he didn't call his supervisor as requested and instead gave us another room, but not the one we paid for. To make matters worse, our room had constant alarm disruptions past midnight, and we had no privacy. We felt harassed. What's even more frustrating is that Abraham offered to upgrade us to a bigger suite at check-in, but it wasn't free. He wanted to upsell us when we had already paid a lot for our vacation. The food was a letdown too. At the buffet, staff rarely checked in on us or offered drinks. We had to ask just to receive water. The pool lunch area was slightly better, but overall, the experience was still not great. The resort itself was not well-maintained - dirty interior, dirty glass doors, and not enough seating. The beach was closed due to seaweed, that’s that we went towards the end of June. and there weren't enough entertainment options. The ambiance was completely lacking. Overall, I would not recommend this resort to anyone. Save your money and choose another resort to stay at. Our honeymoon was a very unsatisfactory and unhappy experience because of this resort."

（由 Google 翻译）说实话，除了设施的价格，我很喜欢这个地方……我算是个环球旅行家，所以我觉得我的评论很有道理……1比索兑换0.54美元，为什么一次按摩要收394美元！！！价格太离谱了！！！我去过世界各地的“高档”场所，他们的收费甚至还没这么高！服务不错，但价格太高了。我们先不要谈我预订的“酒店信用额度”，我的酒店信用额度是 750 美元，但是当我到达那里时，他们试图说只有 250 美元。在结清这笔费用后（第二天），他们会告诉你如何使用这些信用额度！！他们还会试图诱骗你参加分时度假会议！！直到那部分我都很喜欢……当我到达时，我有 250 美元的水疗信用额度，但他们意识到我有 750 美元的酒店信用额度后，就把它降到了 150 美元……他们会告诉你如何使用这些信用额度……他们实际上仍然希望你花更多的钱，所以要做好准备！！千万不要这样做，老实说，这一切都不值得，它应该是全包的，但收费却比美国的还要高！！这个地方没有任何东西值得你额外花钱！！支付 1600 美元给他们，好好享受吧，就这样……不要再给这个地方一分钱了！！他们不诚实，这里的一切都有隐藏费用或额外费用！！ （原文） So honestly I liked this place except for the pricing of amenities..... I am a some what of a world traveler so I feel I can justify my comment... it's .54centUSD to 1 peso, so why on earth are you charging 394 dollars usd for a massage!!! The pricing is extremely outrageous!!! I have been to "high class " locations around the world and they didn't even charge that much ! The service was good but not that great for the price. And let's not get started in the "hotel credit " I booked and my hotel credit was $750 usd" but when I got there they try to say it was only $250. After that mix was cleared (the next day) they then tell you how you can spend your credit!! They also try to trick you into coming to a time share meeting!! I liked everything up until that part ..when I arrived I had $250 spa credit after they realized I had $750 hotel credit they marked it down to $150.. they tell you how you can spend your credit...they really still want you to spend additional money so be prepared for that!! Do not do it none of it is worth it honestly it's supposed to be all inclusive but the charge is extreme even more so than in the states!! Nothing in this place is worth the additional cost !! Pay your $1600 to them enjoy it and that's it.. do not give this place another dime!! They are not honest and there is a hidden or additional fee to everything here!!

（由 Google 翻译）婚礼后更新：我和老公刚刚在普拉亚卡宫酒店举行了婚礼仪式和婚宴，一切都完美极了！我们的婚礼策划师达娜伊帮我们实现了梦想。她非常热心地帮我们安排好一切，婚礼也美轮美奂。即使是最后时刻出现小问题，比如拍照时我的假睫毛掉了，她也立刻跑到海滩帮我粘好！达娜伊的婚礼团队也棒极了。我们邀请了大约50位宾客，大家都玩得很开心。度假村整体环境优美整洁，所有员工都非常出色，特别是泳池边的佩拉、胡安、曼努埃尔和维克多，每个人都非常友好热情。我们很喜欢酒店的地理位置，因为它靠近第五大道，我们经常去那里的酒吧、商店和餐厅。房间宽敞舒适，所有餐厅的食物都很美味，但我们最喜欢的是Momo和Trattorria餐厅。这是我们第二次入住这家度假村，我们一定会再来的，如果可以的话，我真想再办一次婚礼！ 我和未婚夫最近去了普拉亚卡宫酒店 (Playacar Palace) 筹备婚礼细节。之前通过邮件/电话沟通计划非常有限且困难，但当我们见到 Danaee 后，一切都进展得非常顺利！Danaee 非常热情友好，目前为止她帮我们解决了所有婚礼相关问题。 酒店的餐厅氛围很好，食物也很美味。当然，有些菜品比其他菜品更胜一筹，但好在全包套餐允许我们尝试多种不同的美食。我最喜欢的是亚洲餐厅 Momo，那里的食物和饮品都非常棒，我们的服务员 Abnor 也非常友善周到。Trattoria 餐厅也很不错，而且是所有餐厅中最精致的。Karla 对我们照顾有加，我们甚至还享用了奶酪块意面，还欣赏了现场表演（需要特别要求，但包含在套餐内）。 我还觉得泳池边的食物和客房送餐服务也相当出色，而且速度很快。 整个度假村的服务都非常棒，行李员曼努埃尔每次都让我们感到很愉快，大堂的调酒师们也都很棒。我觉得一切都很干净，我很喜欢房间里的设施，比如浴袍、拖鞋、直发器以及葡萄酒和烈酒！ 泳池和健身房等设施都很棒，维护得也很好。我们很喜欢这里的位置，因为我们喜欢第五大道和科苏梅尔岛。而且，度假村的应用程序也很好用。是的，每年的这个时候（七月）海滩上会有马尾藻，但我没闻到任何味道。秋冬季节就不会有马尾藻了，我们十二月第一次来这里的时候，海滩和海水都非常美丽湛蓝。与其他度假村相比，这家度假村在价格、位置和设施方面都很棒。我们非常期待十月份再次回到这里举办婚礼。 （原文） After wedding update: My husband and I just had our wedding ceremony/reception at Playacar Palace and everything was perfect! Our wedding planner, Danaee, made our dreams come true. She was very helpful in planning everything we needed and the wedding was beautiful. She was right there at last minute issues like when my eyelash was falling off during pictures and she ran down to the beach to glue it for me! Danaee's wedding team was wonderful as well. We had about 50 guests who all had a great time. The resort in general is beautiful and clean and all staff are amazing, especially Perla at the pool, Juan, Manuel, and Victor, everyone is so friendly and helpful. We love the location because it is close to 5th ave, where we like to go to bars, shops, and restaurants. The rooms are nice and spacious and the food at all the restaurants are good but our favorite is Momo and Trattorria. This was our second time staying at the resort and we will definitely be back, if I could I would do the whole wedding again! My fiance and I recently went to Playacar Palace to plan our wedding details. Communicating about plans through email/calls were limited and difficult but when we met with Danaee we got everything done fast! Danaee was a pleasure to meet and helped us with all our wedding needs so far. The restaurants have a great atmosphere and good food. Of course, there were a few food items that were better than others but at least with all inclusive, you can try multiple things. My favorite restaurant was the Asian one, Momo, loved all their food and drinks and our waiter Abnor was very nice and attentive. Trattoria was very good as well and the fanciest of them all, Karla took good care of us, and we even got pasta in the cheese block with a show (need to ask for it but still included). I also thought the food at the pool and the room service had some of the best food and it is fast. Service is lovely all across the resort, Manuel at the bellhop was a joy every time we saw him and all the lobby bartenders are great. I thought overall every thing was clean and I like the room amenities such as the robe and slippers, hair straightener, and wine and liqour! The facilities such as the pool and gym are very nice and well kept. We love the location since we enjoy 5th ave and Cozumel. Plus, the resort app is easy and convenient to use. Yes, there is sargassum on the beach this time of year (July) but I did not smell anything. There is none in the fall/winter months and when we first saw the resort in December, the beach and water were beautiful and blue. Compared to other resorts this one is great for price, location, and offerings. We are so excited to go back for our wedding in October.

（由 Google 翻译）住宿体验真的很棒，服务员很棒，食物选择丰富，景色也很棒。我不得不给这家度假村打⭐️，因为我对将物品留在房间的安全性失去了信心。 2025年10月8日，现场公关经理处理此事的方式非常不专业。我没能与现场总经理沟通此事。这让我感觉自己好像在撒谎，说漏了嘴。在整个过程中，我始终保持着亲切和尊重的态度。 内部“调查”从未在我离开前就我本人进行过正式的更新或结束，这意味着调查只是为了安抚顾客而进行的，最终，这种行为非常不专业。他们建议联系当地警方。但是，我相信度假村的管理人员会尽职尽责地解决这个问题。 截至2025年10月10日，尚未有人亲自口头联系我以妥善结束调查，因为这篇评论已通过电子方式回复，内容涵盖了所提供的服务，这再次体现了其专业性。 我恳请未来的旅行者注意您的住宿体验。我并非出于愤怒而撰写这篇评论，只是表达我的经历。目前，我不会推荐这家度假村。 （原文） The stay was truly amazing, great waiters/waitresses, great food selection and the views are great.. I have to give this resort a ⭐️ due to the trust & confidence I’ve lost in the safety of leaving items in the room.. The way the situation was handled by the public relations manager onsite on October 8, 2025 was purely unprofessional. I could not speak with a General Manager on site about the situation. This truly made me feel as if I’m lying about what was missing. I remained cordial, respectful during the process.. The internal “investigation” was never properly updated nor closed with me personally prior to my departure which meant that it was conducted for customer appeasement and at the end, it was truly unprofessional for these actions to occur. It was offered to contact the local police authorities.. However, I put my trust and confidence that the managers of this resort will due it’s diligence in this case to rectify this issue. As of October 10, 2025, No one has verbally contacted myself personally to close out the investigation properly as E-responses are written on this review about what was offered which again, is truly professional. I solicit to future travelers, please be cognizant of your stay. I am not writing this review out of anger, just expressing my experience.. At this time, I will not recommend this resort.

（由 Google 翻译）这家酒店的一切都很棒，甚至可能比我们在月宫酒店的体验还要好。尽管自助餐的评价不尽如人意，但食物营养丰富，美味可口。所有餐厅都很棒，服务也一流。唯一美中不足的是海滩上长满了藻类。总而言之，我们一定会再次入住这家酒店。 （原文） Everything about this hotel is amazing, might even be better than our stay at Moon Palace. Despite the negative comments about the buffet, the food is nutritious and delicious. All the restaurants are great and the service is outstanding. The only bad thing about this place is that the beaches are covered with algae. Overall, we would definitely go to this hotel again.

（由 Google 翻译）食物很棒，员工很棒，一切都很棒！我最讨厌的就是有人撒谎！！！你入住后，他们会提供按摩、升级房间等等。我和朋友决定去做个按摩，当然用积分，不过你只能用100积分，他们会告诉你价格，但退房后他们会加收一些他们不会告诉你的服务费。一定要留心，一定要拿到他们报价的副本。否则，各种服务费都会加到你头上。这是这个度假村唯一让人讨厌的地方。 （原文） Food was great, staff was great and everything was great! One thing I hate is people to lie!!! You check in and then they offer you massages upgrades on the room and other things. My friend and I decided to get massages and of course use some point credits well you can only use 100 credits and they tell you a price, but once you check out they throw in service fees that they don't tell you about. Watch out and make sure you get copies of the amount they quote you. If not all kinds of service fees will be thrown at you. That's the only distasteful thing about the resort.

（由 Google 翻译）很棒的酒店。我们刚刚度过了一个美好的假期。我和家人正准备去哥斯达黎加。我们非常感谢酒店的所有员工。他们真的让我们有宾至如归的感觉。我向他们表示祝贺。我肯定会再来很多次。一切都很棒：食物、房间、活动、服务和友好的员工。非常感谢你们所做的一切。 （原文） Excelente hotel acabamos de pasar unas vacaciones hermosas mi familia se va para 🇨🇷 Costa Rica feliz muy agradecidos con todos los colaboradores del hotel de verdad te hacen sentir como en casa los felicito a todos sin duda volvería muchas veces mas todo fue excelente la comida las habitaciones las actividades el servicio y la amabilidad de los empleados. Muchas gracias por todo.

（由 Google 翻译）点评 这家度假村简直美得令人窒息。如果您注重美学、设计和精致优雅的氛围，那么这里绝对是您的理想之选。它拥有我们体验过的最棒的泳池选择。从大型仿沙滩泳池到多个小型天然井，再到私人小型泳池和热水浴缸——这家度假村应有尽有。 这里的食物堪比任何五星级度假村，墨西哥餐厅和海鲜餐厅是我们最喜欢的。竹子素食餐厅也出乎意料地美味。这家度假村唯一的不足之处是餐厅的等位时间，尤其是在您较晚到达的情况下。在我们入住期间，似乎餐厅人手不足。尽管如此，这仍然是一个令人惊艳的度假胜地，我们非常享受在这里的时光。 （原文） Review This resort is absolutely stunning. If you prioritize aesthetics, designs and moody sophisticated vibe, this is definitely a resort for you. It has some of the best pool selections we’ve ever experienced at a resort. From the large beach replica pool, to multiple little cenotes, and private smaller pools and hot tubs- this resort has it all. The food is as good as any 5 star resort, the Mexican restaurant, and the sea soul restaurant were some of our favorites. The bamboo vegan restaurant was surprisingly good as well. The only negatives about this place is the wait time to get into restaurants, especially if you come late. It seems as though they were understaffed at the time we were staying. But nevertheless this was a stunning property and we definitely enjoyed our stay.

（由 Google 翻译）如果让我们重新选择蜜月胜地，Secrets Moxché 绝对是我们的首选。从您抵达的那一刻起，度假村便以精致优雅、宁静祥和的氛围和远超您最高期望的奢华体验将您环绕。 单是这里的美学设计就令人叹为观止——现代建筑与自然元素完美融合，波光粼粼的天然井点缀其间，郁郁葱葱的园林景观让每个角落都宛如一片隐秘的绿洲。无论您走到哪里，都能发现新的完美瞬间。 客房更是美轮美奂！宽敞舒适，设计精美，处处体现着贴心的细节，让您的入住体验倍感尊贵。无论您是在阳台/泳池区放松身心，还是享受顶级设施，一切都显得格外用心，令人倍感奢华。 Secrets Moxché 的服务更是无可挑剔。每一位团队成员都热情周到，竭诚为您打造完美的入住体验。从轻松便捷的入住体验到个性化的推荐，您每一步都感受到无微不至的呵护。 美食——哇！真是令人惊艳！这里餐厅选择丰富，从精致优雅的高级料理到充满活力的国际风味，应有尽有，每一餐都像是一场盛宴。菜品品质始终如一地出色，每家餐厅的氛围都独具特色，令人难忘。 泳池洁净无瑕，宁静祥和，是放松身心的理想之所。无论您是在池畔小酌，还是在被美景环绕的泳池中漂浮，都能轻松忘却时间，享受惬意时光。 这家度假村唯一的不足之处在于海滩。我们大部分时间都待在泳池边，但如果您是海滩爱好者，这里的海滩可能会让您略感失望。不过，我们是在三月份去的，所以也许季节因素影响了我们对海滩的体验。 Secrets Moxché 不仅仅是一家度假村，更是一次难忘的体验。浪漫、奢华、宁静，一切都完美无瑕。如果你正在寻找一个处处都令人难忘的度假胜地或蜜月胜地，这里就是你的理想之选。 我强烈推荐！🌴✨ （原文） If we would have to choose a honeymoon place over again, it would absolutely be Secrets Moxché. From the moment you arrive, the resort surrounds you with sophistication, serenity, and a level of luxury that goes above and beyond even the highest expectations. The aesthetic alone is breathtaking—modern architecture blended seamlessly with natural elements, shimmering cenotes woven throughout the property, and lush landscaping that makes every corner feel like a hidden oasis. Everywhere you turn, there's another picture-perfect moment waiting to happen. The rooms are stunning! Spacious, beautifully designed, and filled with thoughtful touches that make your stay feel special. Whether you're relaxing on your balcony/swim out area or enjoying the top-tier amenities, everything feels intentional and indulgent. The service at Secrets Moxché is unmatched. Every team member is warm, attentive, and genuinely committed to making your stay perfect. From the effortless check-in experience to the personalized recommendations, you feel pampered every step of the way. And the food—wow. I was amazed! With a huge selection of restaurants offering everything from elevated fine dining to vibrant international flavors, every meal feels like an event. The quality is consistently excellent, and the ambiance of each dining spot is uniquely memorable. The pools are immaculate, peaceful, and designed for pure relaxation. Whether you're sipping a drink by the water or floating in one of the incredible pools surrounded by gorgeous scenery, it's easy to lose track of time in the best way possible. The only downside of this resort is the beach. We stayed mostly at the pools but if you're a beach goer, this beach might be alittle disappointing. But again we went in March so maybe just maybe the season had to do something with our experience with the beach. Secrets Moxché isn’t just a resort—it's an experience. Romantic, luxurious, tranquil, and flawlessly executed. If you're looking for a getaway or honeymoon that feels special in every way, this is the place. I can’t recommend it highly enough. 🌴✨

（由 Google 翻译）酒店设施一流。食物美味可口，员工服务周到。这里的沙滩非常宽阔，摆放着数百张躺椅。酒店拥有三个大型泳池，配备数百张躺椅，还有几个小型泳池，也设有大量座位。这里的食物品质上乘，而且每晚都有特色菜品。酒店设有一个运动酒吧，配备8个以上的大屏幕，周日足球比赛期间，团队还准备了丰盛的自助餐。此外，酒店每晚都会举办各种体育赛事。度假村距离坎昆大约一小时车程，我唯一不满的是，酒店没有提供高尔夫球场折扣，而高尔夫球场就在度假村旁边。 （原文） The hotel property is in great shape. Food was fantastic, staff is very good. The beach here is huge with hundreds of lawn chairs. There are three huge pools with several hundred deck chairs and several small pools with a lot of seating. The food here was above par with something special going on every night. There is a sports bar with 8+ big screens and the team laid out a great buffet for football on Sunday. They were also active every night with all the sports. The resort is about an hour outside of Cancun and my only criticism is they didn't have a golf discount with the course adjacent to the resort.

（由 Google 翻译）这家度假村真是美得令人窒息！我和未婚妻刚刚在这里预订了婚礼场地，整个体验都让我们无比惊喜。从我们抵达的那一刻起，一切都仿佛置身于梦境——这里的氛围、热情周到的服务以及度假村的整体美景都远远超出了我们的预期。 特别感谢Danaé，她在整个过程中都像天使一样守护着我们。她的耐心、热情和卓越的客户服务让我们在筹备婚礼的每一步都感受到无微不至的关怀。她以专业的态度、清晰的思路和对我们婚礼的真挚热情指导着我们。能找到像Danaé这样既能给予你支持又能让你感到被理解的人实属难得，而Danaé正是如此。 我们离开时感到无比自信、兴奋和感激。如果您正在考虑选择这家度假村举办任何特殊活动——尤其是婚礼——我们强烈推荐！ （原文） This resort is truly breathtaking! My fiancée and I just booked our wedding here, and we could not be more thrilled with the entire experience. From the moment we arrived, everything felt magical — the atmosphere, the hospitality, and the overall beauty of the property exceeded every expectation we had. A very special thank you goes to Danaé, who was nothing short of an angel throughout the whole process. Her patience, warmth, and outstanding customer service made us feel cared for every step of the way. She guided us with professionalism, clarity, and genuine enthusiasm for our big day. It’s rare to find someone who makes you feel both supported and understood, and Danaé absolutely did that for us. We left feeling confident, excited, and incredibly grateful. If you’re considering this resort for any special occasion — especially a wedding — we highly recommend it!

（由 Google 翻译）千万不要在珠宝店买任何东西！我们花了1000多美元买了一些漂亮的珠宝。店员信誓旦旦地保证质量上乘，经久耐用。我们买了两条手链。 不到一周，两条手链上的银饰就开始氧化变黑。我们当时正好还在度假村，就去投诉/要求退款。他们却说这是“正常现象”，因为空气中含有海藻，回家清洗一下就会消失。结果证明他们根本不相信，而且拒绝退款。 不到一个月，第一条手链上的好几颗宝石都掉了，第二条手链更是彻底断裂。而我们平时佩戴的频率并不高，也只是做一些轻微的活动。 我给这家度假村四星，因为除了这家骗子公司之外，其他方面我都很满意。我们在度假村住得很开心，环境优美，有很多好玩的活动，工作人员也非常友善。 管理层应该关闭这家珠宝店，或者至少更仔细地调查供应商/制造商——它与度假村及其高品质标准不符。 （原文） DO NOT BUY ANYTHING FROM THE JEWELRY STORE. We spent over $1000 to get some nice jewelry. We were assured it was high quality and long-lasting. We got two bracelets. Within a week, the silver was tarnishing on both bracelets. We happened to still be at the resort so went to complain/get a refund and they told us that the tarnishing is "normal" because of the seaweed in the air and that it would go away when we got home and cleaned it. This turned out to be false and they do not give refunds. Within a month of purchase, multiple gemstones had fallen out of the first bracelet and the second bracelet completely snapped off. This is after infrequent wear with light activity. I am giving 4 stars overall because besides the SCAM jewelry store I have no complaints, we had a great stay at the resort. It is quiet, beautiful, full of fun activites and very kind staff members. Management needs to shut this jewelry place down or at least look more closely into the supplier/creator - it does not represent the resort and their high quality standards.

（由 Google 翻译）我们在 Secrets Moxche 的度假之旅简直太棒了！我们住了九晚，留下了许多美好的终生难忘的回忆。这是我们第一次体验 Secrets 度假村，感觉非常满意。 度假村本身比我们去过的很多度假村都要小一些，但非常精致优雅。服务、房间、餐饮和环境都无可挑剔。这是一个仅限成人入住的度假村，更适合举办婚礼和情侣度假。 每晚的表演都很精彩。夜生活，尤其是 Speak Easy 酒吧，更是精彩绝伦！ 我们希望有一天能再次回到这里！ （原文） Our getaway to Secrets Moxche was amazing! We spent nine nights and made some wonderful lifetime memories. This was our first experience with the Secrets resorts and we were impressed. The resort itself was smaller than many we've visited but quite nice and fancy. Service was very good, as were the rooms, food and grounds. This is an adults only resort focused more on weddings and couples. The nightly shows were quite good. The nightlife, including the Speak Easy is off the chain! We hope to return one day!

（由 Google 翻译）我们十一月在这里住了三晚。服务和食物都棒极了！我们很喜欢度假村的布局。这里有几个较大的主泳池，其中一个还带有漂亮的沙滩，还有几个较小的、隐蔽的泳池、热水浴缸和休闲区。躺椅很多，不像其他一些度假村那样拥挤。我尤其欣赏度假村对细节的关注，比如清晨在度假村各处播放舒缓的音乐，到了下午则会换成节奏欢快的音乐。所有员工都非常友善热情。我一定会再次入住！ （原文） We stayed 3 nights in November. The service and food were fantastic! We loved the layout of the resort. There are a couple of larger main pools, one of them with a nice sand beach, and several smaller, tucked away pools, hot tubs and areas to relax. There were plenty of chairs and didn't feel overcrowded like some other resorts seem to feel. I especially appreciated the attention to detail, such as the relaxing music played over speakers around the resort early in the morning, which changed to more upbeat music later in the day. Staff were all very nice and accommodating. I would definitely go back!

（由 Google 翻译）天堂般的难忘住宿体验！ La Casa de la Playa 无疑是我体验过的最令人叹为观止、最独特的酒店之一。从抵达的那一刻起，我们就被其令人惊叹的建筑细节所震撼——酒店的每一个角落都宛如艺术品。酒店的设计将现代奢华与自然元素完美融合，营造出宁静优雅的氛围，让我们瞬间感到心旷神怡。 工作人员竭尽全力，让我们的入住体验非同凡响。每个人都热情周到、真诚友善，总是面带微笑，随时准备提供帮助。他们对细节的关注让我们在整个入住期间都感受到无微不至的关怀。 泳池美得令人窒息——晶莹剔透，周围环绕着郁郁葱葱的绿植，景色令人难忘。无论是在无边际泳池边放松身心，还是在日落时分畅游，每一刻都如同梦境般美妙。 La Casa de la Playa 最有趣、最独特的地方之一，就是您可以在酒窖、葡萄酒窖，甚至巧克力店自助取餐！走进餐厅，悠闲地品尝美酒、手工巧克力和美味小吃，感觉如此奢华放纵。这种充满乐趣和慷慨的体验，让这里与众不同。 如果您正在寻找非凡私密的奢华体验，La Casa de la Playa 就是您的理想之选。我们已经迫不及待地想再次光临了！ （原文） An Unforgettable Stay in Paradise! La Casa de la Playa is hands down one of the most breathtaking and unique hotels I've ever experienced. From the moment we arrived, we were blown away by the stunning architectural details — every corner of the hotel feels like a work of art. The design perfectly blends modern luxury with natural elements, creating a serene and elegant atmosphere that instantly made us feel at peace. The staff went above and beyond to make our stay exceptional. Everyone was warm, attentive, and genuinely kind, always ready to assist with a smile. Their attention to detail made us feel incredibly well taken care of throughout our stay. The pools were absolutely gorgeous — crystal clear, surrounded by lush greenery and views that were simply unforgettable. Whether we were relaxing by the infinity pool or enjoying a sunset swim, every moment felt like something out of a dream. One of the most fun and unique aspects of La Casa de la Playa is the ability to help yourself in the Bodega, the wine cellar, and even the Chocolatier! It felt so luxurious and indulgent to just walk in and sample incredible wines, handcrafted chocolates, and gourmet snacks at our leisure. It’s such a playful and generous touch that really sets this place apart. If you’re looking for an extraordinary and intimate luxury experience, La Casa de la Playa is the place. We’re already dreaming about our return!

（由 Google 翻译）这家酒店将彻底颠覆您对五星级酒店、设施和服务的固有印象。值得一提的方面有很多。首先，酒店的全包式服务与其他酒店截然不同，因为每一顿饭都像是米其林指南或星级餐厅的菜品。就连客房服务也远超其他许多非全包式服务的五星级酒店。 房间本身精美绝伦，本身就是建筑瑰宝。从完全在室外、私密性极佳且视野开阔的浸泡浴缸，到露台上泳池上方的吊床，您可以整天待在房间里，享受纯粹的幸福。 房间里有一个我非常喜欢的水母缸，我还有机会和在那里工作的科学家一起参观了酒店里的水母实验室。真是太棒了！他们把水母照顾得无微不至。 我最喜欢这家酒店的海滩。这里的工作人员把海藻清除得干干净净。我花了好几个小时躺在海边，也泡在私人海滩上清澈湛蓝的海水里。海滩上提供餐饮的小伙子真是太棒了。他工作非常努力，脸上总是挂着笑容，满足你和其他客人的一切需求。 酒店的布局和规模都很棒，因为入住期间几乎看不到客人。我之前甚至都不知道需要这个，直到入住后才发现，而且我非常喜欢。我们是2025年7月入住的。 唯一的缺点是，他们有一些持日票的客人，他们特别喜欢在我们入住期间的某些日子里聚会。这意味着，如果他们在大堂酒吧和泳池等地方吵闹，你就得另找地方玩了。 预订后，您可以免费进入Xcaret公园的所有区域，但我们没有去，因为我们只想在酒店里放松一下。 不用说，我们迫不及待地想再来。非常感谢Casa De La Playa带给我们的非凡体验！ （原文） This hotel will change your perception of five star properties, amenities, and service. There are so many things to mention here. First off, the all inclusive amenity is unlike any other hotel, because every meal feels like a Michelin guide or star restaurant. Even room service is head and shoulders above many other five star hotels that are not all inclusive. The rooms themselves are exquisite and an architectural gem in and of themselves. From the soaking tub with privacy and a view because it’s completely outside, to a hammock above the dipping pool on the deck, you could just stay all day in your room and be in pure bliss. There is a jellyfish tank in the room which I loved, and was able to tour the jellyfish lab inside the hotel with the scientists who work there. It was fascinating! They take very good care of their animals there. My favorite place in this property was the beach. The workers here do an immaculate job of removing all the seaweed. I spent hours just lying by the ocean and also in the crystal blue water on the private beach. The guy who serves food and drink on the beach is the best. He works so hard and always has a smile on his face while getting you and the other guests everything they ask for. The layout of the hotel and size is done very well, because you barely see any guests while you’re here. I didn’t know I even needed that until I had it and I loved it. We went in July 2025. My only drawback was that they had day pass guests that really like to party during some of the days we were there. All that means is you choose a different venue to hang out if they’re being roudy in the lobby floor bar and pool, for example. Your booking gives you free access to all of the Xcaret Parks, but we didn’t partake in that because we just wanted to relax on the property. Needless to say we can’t wait to be back. Thank you so much for an exceptional stay Casa De La Playa!

（由 Google 翻译）La Casa De La Playa 是一个天堂。这甚至比我们 2024 年 2 月第一次访问还要好！我们的海滨套房（1310 室）非常棒，超出了我们的预期。管家梅莫和劳拉确保我们的住宿令人难忘且特别。 这次我们跳过了 La Casa 餐厅；客房服务是一个完美的选择。我们确实很喜欢 Xcaret Arte 的 San Juan Mercado（每日），那里有很多新鲜美味的选择。 我们也很喜欢 La Casa 自助龙舌兰酒吧的龙舌兰酒选择。全体工作人员都非常友善和乐于助人，我们感谢客房服务人员、司机和大堂酒吧调酒师——太棒了。 明年我们绝对会再次回来，并希望将其作为一年一度的传统。 （原文） La Casa De La Playa is a paradise. It was even better than our first visit in Feb 2024! Our oceanfront suite (Room 1310) was amazing and exceeded expectations. Butlers Memo and Laura made sure our stay was memorable and extra special. This time we skipped the La Casa Restaurants; room service was a perfect choice. We did enjoy the San Juan Mercado at the Xcaret Arte (daily), which has a ton of fresh and tasty options. We loved their tequila selection at the La Casa self-serve tequila bar, too. The staff as a whole are very kind and helpful, we appreciated the Housekeeping staff, drivers and Lobby bar bartenders - amazing. We’ll absolutely be back again next year and hope to make this a yearly tradition.

（由 Google 翻译）首先我想说的是，这里的设施非常漂亮，地理位置也绝佳。它坐落在一片比西卡莱特周围的酒店更偏僻的海滩上，环境安静奢华。酒吧几乎可以调制我们想喝的任何饮品，公共泳池延伸至风景优美的泳池，可以欣赏到附近海滩和大海的壮丽景色。酒店内的餐厅略高于平均水平，但没什么值得大书特书的。不过，这里还是很令人愉快的。根据我这次旅行的丰富经验，我还可以说，每个卫生间（公共卫生间和我们房间的）都一尘不染，干干净净。 管家们还算乐于助人，他们告诉我们有些房间他们无法预订。尽管如此，我妻子还是自己在谷歌上预订了早午餐。在我漫长的厕所之旅中，他们非常乐于补充电解质饮料。 不幸的是，我在这里得了严重的旅行者腹泻。我不确定是沙拉还是水的问题，因为在我开始蹲着待了一周之前，我只吃了这些。旅行中难免会发生这种事，我很快就觉得是运气不好。工作人员听说我生病了，水务经理就来找我们，解释说这不可能是水的问题，因为水是有证书的。我觉得这话有点奇怪，有点自卫，而且语气含糊。无论如何，我建议如果去那里，不要喝自来水，也不要吃任何未煮熟的食物。 （原文） I want to start by saying that the facilities are beautiful, and the location is amazing. It's a quiet, luxurious spot located on a beach that is more remote than the surrounding Xcaret hotels. The bars were able to make almost any drink we wanted, and the public pool has a scenic extension with a stunning view of the nearby beaches and ocean. The restaurants on location were a little above average but nothing to write home about. Ha, however, was a delight. I can also say from my vast experience on this trip that every bathroom (public and our room) is spotless and clean. The butlers were moderately helpful and told us they were unable to make some reservations. Despite this, my wife was able to take care of the brunch reservation herself on google. They were excellent at restocking the electrolyte drinks between my marathon toilet adventures. Unfortunately, I caught a terrible case of traveler's diarrhea while here. I am unsure if it was the salad or the water, which were the only things I ingested before my week in the squatting position began. These things happen while traveling, and I was quick to chalk it up to bad luck. Once the staff heard I was sick, the water manager paid us a visit and explained that it couldn't be the fault of the water, as it has certificates. I found this a little odd, defensive, and rather vague. Either way, I recommend avoiding the tap water and any uncooked food if visiting.

（由 Google 翻译）最精致的定制假期。Casa 提供无比私密的体验，同时您还可以享受其他两家酒店和 Xcaret 主题公园的所有餐饮、活动和体验，更不用说 Casa 宾客专属的非凡私人体验。管家服务周到而又轻松惬意，真正赤脚享受奢华。在 Casa，您什么都不缺。您可以尽情享受，也可以什么都不做，无论哪种方式，都将完美无缺。我们已经来过三次了，期待着再次光临。 （原文） The most exquisite, bespoke vacation. Casa offers an incredibly private and intimate experience, but you also have access to all of the dining, activities, and experiences of the other two hotels and the Xcaret Parks, not to mention the incredible private experiences exclusive to Casa guests. Butler service is attentive but laid back, truly barefoot luxury. You will want for nothing at Casa. Do it all or do nothing at all, either way it will be perfect. We have been 3 times, and are counting the days until we go back.

（由 Google 翻译）我太爱Xcaret了。我每年都会来。这是我第一次入住La Casa De La Playa，它完全超出了我的预期。我们的套房棒极了，我们的管家David和Kiyoshi更是无与伦比！他们对细节的关注无与伦比。每个人都竭尽全力让你感到特别。即使度假村客满，你也不会察觉。你会感觉自己是这里唯一的客人。这家美丽度假村的每个角落都带来世界一流的体验。一定会再来的！ （原文） I absolutely LOVE Xcaret. I come every year. This is my first time in La Casa De La Playa and it exceeded all expectations. Our suite was amazing, our butlers David and Kiyoshi were phenomenal! The attention to detail is outstanding. Everyone goes out of their way to make you feel special. Even though the resort was full you don’t notice. You feel like you are the only guest here. Every corner of this beautiful resort is a top world class experience. Definitely will be back!

（由 Google 翻译）我在这家海滨别墅度过了一段难忘的时光。从盛大的迎宾仪式到在El Islote餐厅享用晚餐，一切都无可挑剔。套房拥有令人惊叹的美景和豪华的设施，真正让一切都与众不同。 服务无与伦比：宾客关系部的Karina总是细心周到、专业敬业。我们的管家Alberto和Guillermo高效热情地处理着一切。我们的服务员Santos让每一顿饭都更加美味。 海滩干净安静，非常适合放松身心。餐厅的美食也是一大亮点：Xal和Tuch de Luna餐厅均由女性厨师烹饪，提供风味浓郁、传统美味的菜肴。 毫无疑问，这是我住过的最棒的一次。强烈推荐！ （原文） Tuve una experiencia inolvidable en la casa de la playa. Desde la espectacular bienvenida hasta la cena en El Islote, todo fue impecable. La suite tenía una vista impresionante y amenidades de lujo que realmente marcaron la diferencia. El servicio fue excepcional: Karina en atención a socios siempre estuvo atenta y profesional. Alberto y Guillermo, nuestros mayordomos, se encargaron de todo con gran eficiencia y calidez. Santos, como mesero, hizo que cada comida fuera aún más disfrutable. La playa estaba limpia y tranquila, perfecta para descansar. La comida en los restaurantes fue otro punto alto: Xal y Tuch de Luna, donde cocinan solo mujeres, ofrecen platillos deliciosos llenos de sabor y tradición. Sin duda, una de las mejores estancias que he tenido. ¡Altamente recomendado!

Cancun, Mexico 🇲🇽

工作人员很热情，每一个都愿意帮助我。

漂亮的度假村

（由 Google 翻译）我们一直在寻找一个可以休息、享受、用餐，并忘却生活压力的地方。这个地方简直完美。 食物美味，这里有多家不同主题的餐厅，你一定能找到自己喜欢的。此外，我们还能尽情享受泳池，主要是因为人不多。 只有一个小问题——电视太老了。我觉得应该换个电视，让房间更完美。 有人抱怨酒店里有动物，但别这样！这里是一个亲近自然的地方，你可以与大自然和谐共存。只是要注意不要在包里留下任何食物🤓。 （原文） We were looking for a place to rest, enjoy, eat and forget all the life stress. This place is perfect. Delicious food, there’re multiple restaurants with different thematics, you can find your favourite one. Also, we were able to enjoy the pool, basically because there weren’t many people. Only one problem - TV is a dinosaur. I consider it should be a good option change it to make the room perfect. People are complaining about animals in the hotel, but come on! Is a natural place where you can live together with the nature. Just make sure to not leave any kind of food in your bags 🤓.

（由 Google 翻译）好的，我再试一次，因为我的评论好像没保存。 这家酒店的服务和清洁度都非常棒。它的定位更偏向35岁以上的人群，主要是外国人，尤其是40岁以上的美国人。因此，这家酒店在成人服务和设施方面表现出色；它是一家不适合未成年人的度假村。 如果您未达到我提到的年龄，建议您考虑其他选择。这里的氛围是休闲正装；它不是派对动物的聚集地，而是成熟稳重、不爱炫耀的客人的理想之选。如果您喝多了，保安会迅速过来提醒您，照顾您，并送您回房间。 我个人很喜欢这里。不过，沙滩上有很多小鹅卵石，不太适合游泳，但您仍然可以玩得很开心。 工作人员始终非常热情周到，设施也一尘不染。酒店提供24小时客房服务、自助早餐、午餐，以及多家供应不同风味晚餐的餐厅。 酒店设有服务亭，您可以预订海滩活动、参观天然井、体验水上运动等等。 总体来说，相当不错。 （原文） A ver, va de nuevo, porque al parecer mi reseña no se guardó. El lugar es excelente en términos de servicio y limpieza, el concepto va más dirigido a personas digamos superando las franja de los 35 en adelante, muchos ciudadanos extranjeros en su mayoría norteamericanos de edades superiores a los 40, por lo cual el lugar es destacado en servicio y amenidades para adultos, es un complejo que no es pensado para menores de edad. SI tu edad es de menos de la que mencioné, la verdad busca otras opciones, aquí la temática es casual/formal, no es un hotel pensado para party monsters, sino para gente madura y que ya no anda haciendo exhibiciones, si te pasas de tragos enseguida vendrá seguridad a advertirte, cuidarte y mandarte a tu habitación. A mí particularmente me gustó, la playa sin embargo está llena de pequeños guijarros y no es la más adecuada para disfrutar, pero la pasas bien. El personal es muy atento en todo momento y las instalaciones por demas limpias, servicio a la habitación 24 horas, buffet de desayuno, comida y variedad de restaurante de distintas cocinas para cenar. Hay kioskos para contratar actividades en Playa, ir a los cenotes, hacer actividades acuáticas, etc. En general bastante bien.

（由 Google 翻译）最近，我和20位挚友入住墨西哥卡门海滩的格兰德里维埃拉公主酒店度假村，共同庆祝彼此的生日。虽然这次入住体验亮点颇多，但也存在一些明显的不足。 优点： 首先，酒店非常干净整洁，园林景观优美如画。我们也很喜欢在花园里漫步的野生动物，例如鹿，它们为这次旅行增添了一份独特的魅力。酒店的食物也堪称一流——无论是自助餐厅还是点菜餐厅，都达到了五星级水准。员工热情友好，这极大地提升了我们的整体体验。 缺点： 另一方面，酒店在接待大型团体方面存在一些问题。我们一行20人，遇到了不少挑战。例如，尽管提前几个月就预订了房间，但我们一行人中一半最终被安排在了酒店的旧楼，而另一半则住在了新装修的房间。这给我们带来了一些不便和失望，因为我们无法像计划的那样聚在一起。此外，酒店管理层明显存在推销过度的情况。例如，当我们提出想和一大群人一起用餐时，被告知只有购买龙虾或香槟等额外项目才能安排在一起。这感觉更像是敲诈勒索，而不是真诚的服务。酒店将推销过度置于客人便利之上，这令人失望。此外，许多服务和活动价格过高，例如滑水30分钟就要100美元，就连ATM取款手续费也高得离谱，一次取款就要75美元。 总而言之，虽然格兰德里维埃拉公主酒店拥有美丽的风景、美味的食物和友好的员工，但由于后勤安排上的挑战以及过度推销过度，它可能并非大型团体的最佳选择。我会推荐给情侣，但如果您计划团体度假，最好考虑其他选择。 （原文） I recently stayed at the Grand Riviera Princess Hotel Resort in Playa del Carmen, Mexico, with 20 of my closest friends to celebrate milestone birthdays together. While our stay had its highlights, there were also some significant drawbacks. Positives: First and foremost, the hotel was exceptionally clean, and the landscapes and gardens were gorgeous and picturesque. We also loved the presence of wildlife, such as deer, wandering around the gardens, which added a unique charm to the experience. The food was phenomenal—truly five-star quality at both the buffets and the a la carte restaurants. The staff were also very friendly and welcoming, which made a big difference in our overall experience. Negatives: On the other hand, the hotel struggled to accommodate large groups. As a group of 20, we faced significant challenges. For instance, despite booking months in advance, half of our group ended up in the older sections of the hotel while the other half stayed in newly renovated rooms. This caused a bit of inconvenience and disappointment, as we couldn’t all stay together as planned. Additionally, there was a noticeable upselling approach by the management. For example, when we requested to dine together as a large group, we were told we could only be seated together if we purchased additional items like lobster or champagne. This felt more like extortion rather than a genuine service. It was disappointing that the hotel prioritized upselling over guest convenience. Moreover, many services and activities were overpriced, such as water skiing, which cost $100 for just 30 minutes, and even the ATM fees were exorbitant, charging $75 for a withdrawal. In conclusion, while the Grand Riviera Princess offers beautiful landscapes, excellent food, and friendly staff, it may not be the best choice for large groups due to logistical challenges and the heavy emphasis on upselling. I’d recommend it for couples, but if you’re planning a group vacation, it might be best to consider other options.

（由 Google 翻译）刚在这家酒店住了一周，不得不说它真是太棒了！ 自助餐厅的晚班工作人员非常热情友好，我每晚都坐在同一个区域，因为服务员的服务态度非常好。酒店很干净，周围有很多野生动物，我觉得这点很棒。酒店给我们安排了一位出租车司机，他态度很粗鲁，但我认为这不是酒店的错。 我唯一觉得不太满意的是海滩，经常被海藻覆盖，海水也非常浑浊，所以我绝对不会为了海滩而选择这家度假村。 商店很棒，自助餐也一直很棒。一位名叫Rodolfo的先生为我们安排了几次餐厅晚餐，非常棒，服务员也非常出色。 泳池很漂亮，水温适宜，但仍然很清爽。露台门上贴着“请锁门”的标志，我强烈建议您这样做，因为我们在房间里碰到了一只浣熊，它正试图偷咖啡。 （它无伤大雅，我们觉得它挺好玩的，但咖啡弄得一团糟，清理起来可不是件容易的事，它还把我的钱包翻了，还偷了两包口香糖，哈哈。） 每天晚饭后去看表演都很不错，我最喜欢的是篝火和鼓乐表演——他们都非常有才华，表演非常精彩。 度假村里养了几只猫，看到工作人员给它们准备食物和水，并悉心照料它们，我真的很开心。因为我去过的一些地方根本不这样做，把猫当成讨厌鬼。 总的来说，我们住得很愉快，我强烈推荐这家度假村！ （原文） Just spent a week at this hotel, and I must say it’s beautiful! The evening staff at the buffet were lovely, I sat in the same section every night because my waitress was an absolute joy to be around. The place was clean with lots of wildlife around which I thought was great. There was a taxi driver that was assigned to us by the hotel who was pretty rude though but I don’t think that’s the hotels fault. The only issue I really had was the beach left a little to be desired, it was often covered in seaweed and the water was so murky so I definetly wouldn’t choose this resort for the beach. The shops are great and buffets were always great. A gentlemen named Rodolfo set us up for a couple of dinners in the resteraunt which was incredible and the wait staff were really great. The pools are nice and kept warm but still refreshing temperature wise. There’s signs on the patio doors that say keep locked which I strongly advise because we walked in to a raccoon in our room trying to steal the coffee. (it was harmless and we thought it was funny but the mess of the coffee wasn’t fun to clean, and it dumped my purse and stole 2 packs of gum lol) The shows every night were nice to go to after dinner, the fire and drums was my favorite- they were all incredibly talented and put on a great show. There’s a handful of cats that live on the resort, and it made me really happy to see that the workers put food and water out for them and took care of them because some places I’ve been don’t do that and treat them as a nuisance. Overall we had a really great stay and I can definetly say I recommend it!

（由 Google 翻译）他们一开始就用谎言蒙蔽你，之后一切都会每况愈下。你一进去，他们就说可以免费参加90分钟的演讲，换取一次水疗体验。但那根本不是90分钟，而是至少3到4个小时。水疗中心的空位情况令人怀疑，而且优惠券只能换取他们提供的最轻柔的50分钟按摩。升级按摩需要每人额外支付79美元。演讲当天早上，你要等15到30分钟才能见到销售人员，然后和他们一起吃早餐，之后演讲才正式开始。他们不把和销售人员一起吃早餐的时间算作演讲的一部分。整个演讲过程中，他们反复强调不会给你施加压力，这句话至少说了15遍——简直是精神操控的极致。当你拒绝销售人员后，他们会叫来他们的老板。当你再次拒绝老板后，销售人员会带着更好的方案回来。当你再次拒绝后，又会有人过来给你提供更好的方案。当你再次拒绝后，会有人给你一份调查问卷，最后把你带到楼上。然后，他们会给你提供另一次住宿的优惠，但你需要支付定金。无论如何，第二天他们都会打电话给你，提供同样的优惠——你甚至不用浪费时间就能拿到。这个优惠是什么呢？每年有限晚数的七五折优惠。基本上就是这样（某种RCI套餐，他们会给你一个电话号码，你可以随时拨打，然后听到RCI目录上的所有房间都订满了）。价格各不相同，但Reddit上有人说十年会员的最低价格是6000美元。价格通常是这个数字的倍数（比如说24000美元）。为了收回成本，你必须连续十年每年都住3到7晚。很多套餐根本无法收回成本。这完全是个骗局。Xcaret应该解散这个部门，因为它玷污了他们其他所有业务的声誉。 抛开骗局不谈，这里的食物美味极了，饮品也很棒，建筑令人惊艳，泳池漂亮极了，自然环境更是美得令人窒息。我还会再去，也强烈推荐，但千万别参与那个推销活动。好好享受体验吧，骗局毁了这一切。 （原文） They start your stay with a lie and it goes down hill from there. As soon as you get in, they offer everyone a 90 minute talk in exchange for a spa. It is not 90 minutes. It is at least 3 and nearly 4 hours. The spa has questionable availability and the coupon is for 50 minutes of the lightest possible massage they offer. To upgrade costs $79USD per person. On the morning of the presentation, you wait for 15-30 for a sales person and then you have breakfast with them and then the presentation begins. They don’t count breakfast with the sales person part of the presentation. During the whole presentation, they say it is they will not pressure you. it was said at least 15 times—the gaslighting is next level. After you tell your sales person no, they’ll bring their boss. When you say no to them, the sales person will come back with a better offer. When you say no to them, another person will come and make you an offer. When you tell them no, someone will give you a survey and finally take you upstairs. Then, they’ll give you an offer for another stay that you have to put a down payment on. Either way, they’ll call you the next day and offer the same deal—you didn’t even half to waste your life to get the deal. And what is this deal? 25% off for a limited number of nights a year. That’s basically it (some RCI package where they give you a number you can call whenever you want to hear that nothing in the RCI catalog is ever available.) The price varies, but people on reddit have reported as low at 6K for a 10 year membership. The price starts at multiples of that (let’s say 24K). To break even, you’d have to stay there every year for a decade for 3-7 nights. For many packages, you couldn’t break even. It is a scam. Xcaret should banish this division as it’s an embarrassment to everything else they do. Apart from the scam, the food is incredible, drinks are great, architecture is stunning, pools are beautiful, and the natural environment is breathtaking. Will go back and highly recommend, but don’t for a second, do the presentation. Enjoy the experience. The scam ruins it.

（由 Google 翻译）我们一行23位女士花了五个多月的时间计划入住Xcaret Arte酒店，期待一次顺利而难忘的体验。不幸的是，我们遇到的服务混乱、沟通不畅，总是令人失望。 从一开始，交通就一团糟。尽管我们提前告知了抵达信息，但我们等了45分钟的行李后，又等了一个多小时才等到班车。同样的混乱局面贯穿了我们接下来的旅程。 用餐尤其令人沮丧。在Chino Poblano餐厅，我们被分到不同的餐桌，而且预设的菜单只有牛肉和猪肉，而几个月前我特意要求改成鸡肉和鱼肉。在Asian Teppanyaki餐厅，服务员甚至还没上甜点就让我们离开。在Encanta餐厅，我们一行人都坐在室外，忍受着90华氏度（约32摄氏度）的高温，而室内有空调的区域几乎空无一人。 基本的客户服务始终缺失。咖啡馆员工总是对客人不闻不问，直到你怒目而视。公园的交通系统对我们很不厚道，要求我们先到一边，等其他大团体先上车（尽管我们到得早）。退房时，前台连一句谢谢都没说，尽管我们每人付了近3000美元。更糟糕的是，我联系了几个月的客服人员Ariadna不仅没有解决我们的任何问题，反而把我屏蔽了。 酒店本身很漂亮，但服务和管理却很糟糕。员工缺乏培训，缺乏帮助，态度冷漠。我们的要求要么被无视，要么被无限拖延。就这​​个价格而言，我们期待的是专业、尊重和礼貌，结果却感觉自己不受欢迎。 除非Xcaret Arte酒店能够改进领导力、员工培训，并提供真诚的宾客关怀，否则我不会推荐这家度假村。选择一个珍惜您的时间、舒适和业务的地方，因为在这里，我们感觉这些都不重要。 （原文） Our group of 23 ladies spent over five months planning a stay at Hotel Xcaret Arte, expecting a smooth and memorable experience. Unfortunately, what we encountered was disorganized service, poor communication, and constant disappointments. From the start, transportation was a mess. Despite providing arrival details well in advance, we waited over an hour for the shuttle after already waiting 45 minutes for luggage. The same lack of organization carried through the rest of our trip. Dining was especially frustrating. At Chino Poblano, our group was split at different tables, and the pre-set menu offered only beef and pork, something I specifically requested to change months earlier to chicken and fish for our group. At Asian Teppanyaki, the waitress asked us to leave before we were even served dessert. At Encanta, our entire group was seated outside in 90 degree heat while the air conditioned indoor section remained mostly empty. Basic customer service was consistently missing. Cafe staff ignored guests until you stare them down. Park transportation showed favoritism, asking us to wait aside while other large groups boarded first (despite us arriving earlier). At checkout, the front desk did not offer a single thank you, despite each of us paying close to $3,000. To make matters worse, the associate I had coordinated with for months, Ariadna, blocked me rather than addressing any of our concerns. The property itself is beautiful, but the service and management are terrible. Staff were untrained, unhelpful, and dismissive. Requests were ignored or endlessly delayed. For the price, we expected professionalism, respect, and courtesy and instead left feeling unwelcome. Until Hotel Xcaret Arte invests in better leadership, staff training, and genuine guest care, I cannot recommend this resort. Choose a place that values your time, your comfort, and your business because here, we were made to feel like none of it mattered.

（由 Google 翻译）刚结束蜜月旅行回到家，这里是我们住过的最棒的度假村。每个角落都美得令人窒息，食物美味极了，泳池区也很多，选择丰富。工作人员热情周到，房间也棒极了，而我们订的还是最便宜的房型。舒适度是我体验过的最佳住宿。我觉得有些差评有点不合理，工作人员的服务无可挑剔。这里完美融合了休闲放松、探险和热闹派对的元素：主泳池边有现场乐队表演，晚上还可以去地下酒吧或Catina酒吧尽情狂欢。 特别要感谢带领我们参观Xenotes的Martin，他太棒了！还有Tah-Xido餐厅的Alan，晚餐时他提供的优质服务也令人印象深刻。 （原文） Just got home from our honeymoon here and it’s the most incredible resort we’ve ever stayed in. Every corner is stunning, the food was amazing, there’s lots of different pool areas to choose from. The staff couldn’t have been more helpful, the room was amazing and we booked the cheapest option. Comfiest best I’ve ever experienced. I think some of the negative reviews are unreasonable, I don’t think the staff could have been any better. It’s the perfect combination of relaxing, adventure and a bit of partying around the main pool when there’s a live band and at the speakeasy and Catina at night. A special shoutout to Martin who conducted our Xenotes tour, he was amazing, and Alan from Tah-Xido restaurant stood out with his amazing service at dinner.

（由 Google 翻译）酒店不错，但有些餐厅的服务很差，尤其是圣胡安市场餐厅。有一次，服务员甚至都没来招呼我们。 唯一值得推荐的餐厅是主泳池旁边的El Cayuco餐厅。 在Arenal餐厅，晚餐的肉糟透了——又老又硬，根本没法吃。服务员还限制了我们的菜量；我们四个人，却只能分两个馅饼。 午餐菜单也很糟糕。我们不会再来了。 我们住了七晚，房间两天都没打扫。 房间里的水很少，我们总是很渴，不得不经常去前台要水。 我觉得我们不算挑剔的客人，但即便如此，这家酒店在基本服务方面也存在很多不足。 我们绝对不会再来了。我们带着失望离开了。😕 （原文） El hotel está bonito, pero el servicio en algunos restaurantes no fue tan bueno principalmente en el mercado San Juan, en una ocasión el mesero nunca nos atendió. El único restaurante que vale la pena es el cayuco qué está a un lado de la alberca principal. El restaurante Arenal en la cena tiene carnes super malas, duras, no se podían comer. Y también la mesera nos restringió la comida, éramos 4 personas y tuvimos que compartir 2 empanadas. En la comida también el menú es malo. Para no regresar. Estuvimos 7 noches y 2 días no fueron a hacer el aseo de la habitación. Ponen muy poca agua en las habitaciones y siempre estuvimos sedientos y teníamos que estar pidiendo a recepción. Creo que no somos huéspedes exigentes, pero aún así tienen muchas fallas en servicios básicos. Definitivamente no regresaremos. Salimos frustrados. 😕

（由 Google 翻译）⭐️⭐️⭐️⭐️ 真正的愿望清单度假村——Excaret，普拉亚德尔卡曼 🇲🇽 我们刚刚在普拉亚德尔卡曼的 Excaret 度假村度过了一周，说实话，这是我们住过的最美的地方之一🌴✨——而且我们旅行过的地方也不少！我很少两次去同一个地方，但这次绝对是一次不容错过的体验。💯 🍽️ 食物绝对令人惊艳——每家餐厅都有自己独特的风味、世界一流的摆盘，以及堪称米其林星级的菜肴👨‍🍳。调酒师更是高超🍸——每一款饮品都独具匠心，每一款都充满创意和匠心。 🤍 工作人员是我见过的最友好的人之一——他们非常友善、热情、乐于助人。每隔几步，就会有人热情地跟我们打招呼：“Buenos días”（早上好）或“Buenas tardes”（早上好）。这让整个度假村都充满了喜悦和感激🌞🌺。 🏖️ 这里的自然美景令人叹为观止——清澈见底的河流🚣‍♀️，您可以游泳或划皮划艇，绵延无尽的白色沙滩，以及周围茂密的丛林🌿。我们最后一天的水疗体验简直是天堂💦——水清澈得仿佛看不见了！ 🏝️ 六个不同的屋顶露台，每个露台都设有无边际泳池，提供美味的餐点和招牌饮品——每一处景色都像明信片一样📸☀️。 对于喜欢冒险的人来说——这里有六个令人惊叹的公园🎢：水下洞穴、树林间的高空滑索🌳，甚至还有前往科苏梅尔岛的游艇一日游⛴️。 这次旅行完成了我愿望清单上的很多事情✅。 太棒了，Excaret……真的太棒了！👏🌅💫 （原文） ⭐️⭐️⭐️⭐️ A True Bucket List Resort — Excaret, Playa del Carmen 🇲🇽 We just spent a week at Excaret Resort in Playa del Carmen, and it was honestly one of the most beautiful places we’ve ever stayed 🌴✨ — and we’ve traveled quite a bit! I rarely go back to the same destination twice, but this one is a must-return experience. 💯 🍽️ The food was absolutely incredible — every restaurant had its own unique flavor, world-class presentation, and Michelin-star-worthy dishes 👨‍🍳. The mixologists were on another level 🍸 — no two drinks were ever the same, each one crafted with creativity and flair. 🤍 The staff were some of the friendliest people I’ve ever met — so kind, welcoming, and over-accommodating. Every few feet, someone greeted us with a warm “Buenos días” or “Buenas tardes.” It made the entire resort feel alive with joy and gratitude 🌞🌺. 🏖️ The natural beauty of this place is breathtaking — crystal-clear rivers you can swim or kayak through 🚣‍♀️, endless white-sand beaches, and lush jungle all around 🌿. The hydrotherapy spa on our last day was pure heaven 💦 — water so clear it looked invisible! 🏝️ Six different rooftop decks, each with infinity pools, incredible meals, and signature drinks — every view felt like a postcard 📸☀️. And for the adventurers — six amazing parks included 🎢: underwater caves, zip-lining through the trees 🌳, and even a yacht ride across to Cozumel for the day ⛴️. This trip checked off so many things on my bucket list ✅. Bravo, Excaret… truly BRAVO! 👏🌅💫

（由 Google 翻译）酒店环境优美，提供丰富多彩的体验，但有几次服务不太理想：在Encanta餐厅，服务员没有完全理解我们团里一位客人的饮食限制，导致她无法用餐；在Cayuco餐厅前的泳池酒吧，一位男士无故拒绝为我们团里的另一位客人服务，尽管她点了三杯饮料却一杯也没上。 总的来说，食物美味多样，设施豪华，能够满足所有客人的需求和口味，但这些服务问题还有待改进。 （原文） El hotel es súper bonito y tiene bastante de donde vivir buenas experiencias, pero en un par de ocasiones el servicio no fue el optimo: en el restaurante Encanta no comprendieron bien las restricciones dietéticas de una persona de mi grupo por lo que no pudo ingerir alimentos durante la experiencia, y un caballero del bar de la alberca frente a Cayuco no le brindó el servicio a otra de mis acompañantes sin razón alguna habiendo ésta pedido 3 bebidas y no recibiendo ninguna. La comida en general es rica y variada, las instalaciones muy lujosas y se adaptan a las necesidades y gustos de todos mas si hay que mejorar esos puntos de servicio.

（由 Google 翻译）交通并非免费。如果您抵达坎昆的时间与办理入住的时间不在同一天，他们不会送您到酒店。 机场工作人员非常不专业；我发现他们不是坐着而是躺在地上。没有主管，所以很难投诉。 在酒店，我向音乐之家（Casa de la Música）的主管反映了交通问题，但他只是出于职责而非认真倾听我的遭遇。最后，他打断我，问道：“还有什么需要我帮忙的吗？” 退房时，我去了Xenses主题公园，还需要拍照。我问他们是否可以在我离开公园时保管手环，他们的回答是：“当然可以，但如果您想保留手环，每个手环需要支付250美元的押金。”这太离谱了！我入住时他们已经收取了200美元的押金，现在又要额外支付250美元？说实话，我2022年认识的Xcaret Arte酒店已经不再是原来的样子了。 （原文） La transportación NO es gratis. Si usted no aterriza a Cancún el mismo dia del check-in, NO lo llevan al hotel. Mala presentación del personal que está en el aeropuerto, los encontré tirados en el piso, ojalá fuese sentados pero estaban acostados. No tienen supervisor, difícil levantar una queja. En el hotel manifesté el inconveniente de la transportación con el supervisor de Casa de la Música y me atendió por cumplir más no por escuchar la experiencia. A la final, me cortó el diálogo diciendo "hay algo más que le pueda ayudar?". En el checkout, tenía la visita a Xenses y pues faltaban las fotos de xenses. Solicité que me dejaran las manillas mientras salía del parque y la respuesta fue "claro, si desea conservar las manillas, debe de dejar un depósito de 250 USD por cada una". Que locura! Tenían un depósito de 200 USD cuando hice el check-in y querían 250 USD de más? Sinceramente el hotel Xcaret Arte que conocía en el 2022, ya NO es el mismo.

环境优美，休闲舒适，人们热情，适合休假。

（由 Google 翻译）这是我们第一次来这里。设施维护得很好，食物美味，活动丰富多彩。如果你有喜欢玩水的小孩，他们绝对会爱不释手。我们已经在认真考虑是否要再来这里了。对我们来说，最棒的是工作人员的友善和周到。从客房清洁到调酒师、前台、服务员（以及所有工作人员），他们团结一致，竭尽所能确保客人拥有愉快的体验。我们全家都对此心怀感激。特别要感谢前台的Olivia，她在我们抵达时热情地接待了我们。 有两个小缺点，一个是度假村无能为力，另一个是他们可以做到的。首先，海滩状况不佳，有侵蚀、海藻、岩石等（这是大自然的错，我知道度假村计划尽其所能修复海滩）。另一件事真的让我刚到就很不舒服——我们旅行了一整天，我们的三个孩子疲惫不堪、兴奋不已。带我们去房间的礼宾员非常友好，他开始向我们推销，让我们参加第二天早上的说明会。请稍等片刻，让大家先放松一下，再开始这些讨论。观察一下房间，看看家长什么时候可能会有点不知所措。客人到达时通常都很疲惫，他们最不想做的事情（同时还要照顾疲惫不堪、兴奋不已的孩子）就是立即做出很多决定和承诺。我们花了不少钱在这里住了6天，刚到的时候根本不是试图让人们承诺参加另一场销售说明会或购买会员资格的时候。最好等人们安顿下来一天后再说。感谢您在这件事上的考虑。 （原文） This is our first time here. The facilities are well maintained, the food is excellent, and there are plenty of activities. If you have small children who love the water, they'll never want to leave this resort. We are seriously considering returning already. For us, the best part has been the kindness and attentiveness of the staff. From housekeeping, to bartenders, to front desk, to wait staff (and everyone in between), they're truly all unified in doing everything they can to make sure their guests have a good visit. Our family recognizes it and appreciates it. Special shout out to Olivia at the front desk who greeted us so warmly upon our arrival. Two minor criticisms, one the resort can't do much about and another they can. First, the beach is in rough condition with erosion, seaweed, rocks, etc (mother nature's fault, and I understand the resort plans to do what they can to restore the beach). The other thing really put a bad taste in my mouth immediately after we arrived - we had travelled all day, our three kids were exhausted and hyper, and the very kind concierge who took us to our room started in with a sales pitch to get us to attend a presentation the next morning. Kindly wait a bit and let people unwind first before beginning these discussions. Read the room and see when parents may be a bit overwhelmed. Guests are generally exhausted when they arrive and the last thing they want to have to do (while paying attention to their exhausted, hyper kids) is immediately have to make a lot of decisions and commitments. We paid a considerable amount of money to stay here for 6 days and immediately upon arrival simply isn't the time to try to get people to commit to another sales presentation to buy a membership. Just wait a day after people have had a chance to settle in. Thank you for your consideration on this matter.

（由 Google 翻译）这是一个非常不错的度假村，提供很多泳池边的休闲躺椅供您放松。不过，别指望能体验传统的沙滩，因为这里几乎没有沙滩。最近的暴风雨冲毁了大部分沙滩。一些邻近的度假村已经开始重建，但这家度假村还没有。这是我们第一次来，第二天早上，整个度假村都停水了几个小时。这么说吧……如果您早上需要上厕所或洗澡，那可就太不方便了。泳池边的烧烤食物还可以，但没什么特别惊艳的。我给它打6分（满分10分）。可以买买一送一的饮料，或者等到下午3点，那时所有东西都半价。度假村的园林景观美得像迪士尼乐园一样，维护得很好，到处都是棕榈树。所有员工都热情友好，总是面带微笑。您一定不会失望的。欢迎回家！ （原文） It's a very nice resort that offers lots of pool side lounging for relaxing. Don't go for a classic beach side experience, because there really isn't one available. Resent storms have washed away most of the beach. Some neighboring resorts are starting to rebuild, but not this one. It's was our first visit and on day two, the water was off in the entire resort for a couple of hours in the morning. Let's just say...that not a good time if you need the morning restroom or shower. The food at the poolside grills are okay, but nothing was impressive. I'll give them a 6 out of 10. Buy the 2 for one drinks or wait until 3pm when everything is half price. The resort landscaping is like being a Disney world. We'll maintained. Palm trees everywhere. All of the employees on site are eager to help and always smiling. You won't be disappointed. Welcome Home!

（由 Google 翻译）我们入住的是一间漂亮的海景豪华一卧室套房，宽敞的客厅里有两张下拉式床。阳台上有一个按摩浴缸，可以俯瞰大海。餐饮、泳池、度假村内的各种额外设施，比如休闲吊床和自行车租赁，都非常棒。最棒的是，我们意外地需要就医。我去了国际急诊中心，结果被转诊到医院。后来我回到度假村，见到了度假村的医生，他帮我彻底解决了问题，根本不需要去医院！我对这次入住体验赞不绝口，真的太喜欢这里的一切了，真希望我们能多住几天。 （原文） We had a beautiful ocean front deluxe 1 bedroom with two pull down beds in the large living room. The balcony had a jetted tub that overlooked the ocean. The meals, the pools, the on-site extras like lounging hammocks & bike rentals were all amazing. I have to tell you the best was the unexpected need for medical care. I had gone to the international urgent care & was redirected to the hospital, I returned to the resort & met with the onsite doctor who was able to fully treat me with no need to go to the hospital! Cannot say enough about our stay, love love loved all of it, wish we could have stayed longer.

（由 Google 翻译）度假村整体不错。如果你想去海滩度假，这里绝对不适合你。海滩糟透了，和他们网站上的照片完全不一样。他们真的需要更新照片，但可能不会更新，因为会吓跑海滩爱好者。度假村的其他部分维护得很好。泳池很漂亮，庭院维护得很好。食物一般。自助餐和泳池烧烤比我们印象中的高档餐厅要好。几乎所有员工都非常友好和乐于助人。只有高档餐厅的服务员不友好。我们去的时候正好是淡季（入住率65%），所以很容易就能找到泳池椅和餐厅。我们订的两居室套间很不错，可以看到很棒的海景。如果不是因为海滩，我们可能会再来，但如果没有海滩，就不值得了。 （原文） The resort as a whole is nice. If you are looking for a beach vacation, this is NOT where you want to go. The beach was terrible, nothing at all like the pictures on their website. They really need to update their photos, but probably won't becuase it will scare beach lovers away. The rest of the property is in very good shape. The pools are nice and grounds are well taken care of. The food is mediocre. The buffet and the pool grills are better than the upscale resturants in our opnion. Almost all of the staff are very friendly and helpful. The waiter at the upscale resturant was the only one who was not. We were there during a slow period (65% occupancy) so getting pool chairs and into the places to eat was easy. The 2 bedroom lockoff we had was nice and we had a great veiw of the ocean. We would probably go back if it wasn't for the beach, but without the beach, just not worth it.

（由 Google 翻译）我们住得非常愉快。庭院非常漂亮，这里的工作人员也非常漂亮。房间还不错，但略显老旧，需要翻新一下。不过，有些会员住的房间确实很漂亮。我们不是会员，预订的价格是每晚150美元，是全包的。唯一的缺点是只有两家高级餐厅。他们至少需要再增加四家。我非常喜欢品尝墨西哥产的葡萄酒。 （原文） We really enjoyed our stay. The grounds are absolutely beautiful, as are the people who work here. Room was just fine, but a little older and in need of a facelift. Then again, some of the rooms that people who are members are in are gorgeous. We are not members and booked at the rate of $150 per night. That's all inclusive included. The only downside is there are just two fine dining restaurants. They need to add at least four more. I really enjoyed trying Mexican made wines.

（由 Google 翻译）这家酒店非常适合家庭出游。虽然设计和建筑风格略显陈旧，但所有设施都保养得很好。房间宽敞，配备齐全的必需品和餐具。儿童游乐区很棒，泳池也很不错。食物也很美味。唯一美中不足的是午餐选择有限，只提供小吃，而且分量很少。即使是淡季，餐厅也客满，我们最后只能在房间里用餐。酒店里有一家小商店，可以买到零食或任何你可能忘记带的东西。最后，遗憾的是，由于侵蚀，海滩状况比较糟糕，但这在该地区也是不可避免的。我们一定会再次光临。 （原文） Excelente hotel para visitar en familia. Aunque tiene un diseño y arquitectura de hace algunos años, todo está en excelentes condiciones. Las habitaciones son amplias y con todos los servicios y utensilios necesarios. Las áreas para niños están súper bien y la calidad de las piscinas tambié muy bien. La comida excelente. Lo único que no nos encantó fue que hay pocas opciones para el almuerzo pues solo se habilitan los snacks y son pequeños. Aún que era temporada baja, estaban llenos y terminamos comiendo en la habitación. Tienen una tienda que es excelente para algún antojo o algo que se haya olvidado. Por último, lamentablemente la playa está ya muy deteriorada por la erosión pero estoy es inevitable por la zona. Definitivamente regresaremos.

（由 Google 翻译）如果您追求极致的放松、美食和精彩的娱乐，那么这个度假村就是您的完美之选。从入住到退房，度假村的工作人员都非常热情周到。度假村显示有 4 家餐厅，但亚洲餐厅实际上有 3 家（单点、寿司吧、铁板烧）。Lola 海滩餐厅提供种类繁多的墨西哥卷饼和墨西哥料理，度假村还有一家很棒的意大利餐厅和自助餐。度假村很小，我们入住时人不多，很棒的一点是泳池和海滩区总有空位，不用起那么早去占位。此外，由于度假村规模较小，只需步行很短的距离即可到达度假村的所有餐厅和便利设施，这真是太棒了。我强烈推荐这个度假村给那些想要度过轻松假期且没有孩子的情侣。 （原文） This resort is a perfect resort if you are looking for ultimate relaxation, fantastic food and great entertainment. The resort staff was great from the check in all the way to the checkout process. The resort shows it has 4 resturants but the Asian resturant had 3 resturants within ( al a carte, sushi bar, tepanayki). Lola beach resturant had a great variety of taco and Mexican cushine, while the resort also had a great Italian resturant and buffet as well. The resort is very small and wasn't too busy when we stayed and it was great because there was always a spot in the pool and beach area without having to wake up so early to reserve a chair. Also, because the resort is smaller it was great to only have to walk such short distances to all the resturants and amenities of the resort. I definitely would recommend this resort to couples looking for a relaxing holiday without any kids.

（由 Google 翻译）我太喜欢这家庄园风格的度假村了。它给人一种奢华而私密的感觉。前台的Marcial非常棒。Jorge和Salome是我们最喜欢的服务员，Laura是我们最喜欢的女主人。Capri餐厅是我们最喜欢的餐厅，食物很棒，而且每次来都不会觉得无聊。 泳池区很棒，一直都有座位，沙滩很干净，海水美丽而平静，服务员也很棒，总是不停地送饮料。 唯一的缺点是我们与度假俱乐部工作人员的合作经历。他们用尽各种理由说服我们，但在午餐当天，他们却没有兑现承诺。经过一番反复交涉，我们最终拒绝了。他们浪费了我们很多时间，这真是令人沮丧。所以要小心他们。 我还会再来这家酒店的。 （原文） I absolutely adored this Hacienda style resort. It felt luxurious and intimate. Marcial at the front desk was wonderful. Jorge and Salome were our favorite servers and Laura our favorite hostess. The Capri restaurant was our favorite the food was great and it didn’t get boring to repeat it. The pool area was great there was always seating and the beach was clean the water was beautiful and calm and the wait staff was wonderful to keep the drinks coming. Only downside was our experience with the vacation club personnel. They told us whatever they had to to convince us and then on the day of the Lunch they didn’t honor what they had offered. We declined to go after a lot of back and forth with them. It was very frustrating for the time they made us waste. So be aware of them. I will be back to this hotel.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ (10/10) 在玛雅海岸凯悦酒店，从始至终的梦幻之旅！😍 从抵达的那一刻起，服务就无可挑剔：热情的欢迎、面带微笑的员工、随时待命且细心周到的服务。我们真切地感受到了无微不至的关怀和呵护。 房间宽敞、现代，一尘不染，还能欣赏到碧绿大海的壮丽景色。每天早晨醒来，欣赏这片天堂般的美景，简直太美妙了。🌅 食物无可挑剔！🍽️ 菜品种类繁多，新鲜美味——从自助餐到点菜餐厅，一切都是一流的。特别要提到的是热带鸡尾酒，总是调制得恰到好处🍹。 泳池美极了，氛围轻松又充满节日气氛，海滩……哇！洁白的沙滩、清澈的海水、棕榈树和舒适的躺椅，让您尽情享受墨西哥的阳光。 ☀️ 简而言之：这里奢华而温馨，是放松身心、恢复活力、享受难忘体验的完美之选。我百分百推荐这里，一定会再来的！🇲🇽💙 （原文） ⭐️⭐️⭐️⭐️⭐️ (10/10) Un séjour de rêve du début à la fin au Hyatt Riviera Maya ! 😍 Dès notre arrivée, le service a été impeccable : accueil chaleureux, personnel souriant, toujours disponible et attentionné. On se sent réellement pris en charge et choyé. La chambre était spacieuse, moderne et d’une propreté irréprochable, avec une vue à couper le souffle sur la mer turquoise. Chaque matin, se réveiller face à ce paysage paradisiaque, c’est tout simplement magique. 🌅 Côté restauration, c’est un sans faute ! 🍽️ Les plats sont variés, frais et savoureux — du buffet au restaurant à la carte, tout est de qualité supérieure. Mention spéciale aux cocktails tropicaux, toujours parfaitement préparés 🍹. Les piscines sont magnifiques, l’ambiance est relaxante et festive à la fois, et la plage… wow ! Sable blanc, eau claire, palmiers, et transats confortables pour profiter pleinement du soleil du Mexique. ☀️ En résumé : un endroit luxueux mais accueillant, parfait pour se détendre, se ressourcer et vivre une expérience inoubliable. Je recommande à 100 % et j’y retournerai sans hésiter ! 🇲🇽💙

（由 Google 翻译）（小而精）小巧精致，温馨舒适，客户服务一流。这家度假村没能获得五星好评的唯一原因是设施略显陈旧。不过，它的小巧弥补了这一点。小而精。 这家度假村之所以能营造出温馨舒适的氛围，是因为它比其他坎昆/里维埃拉玛雅度假村小得多。房间少意味着人少，人潮也少。我从来不用等着预订晚餐或找个地方吃午餐。 我之所以这么说，是因为我十月份去的（因为是旺季），每天晚上只有两三种晚餐选择。 虽然是真的，但食物确实很棒。晚餐有国际自助餐、亚洲餐厅和意大利餐厅可供选择。 我去的时候（完全没问题），但他们似乎正在对度假村进行升级改造，这很令人兴奋。 总的来说，这家度假村提供夜间娱乐活动，地理位置优越，距离Xacret等Riceria Maya景点不远（大约30分钟），食物美味，工作人员也格外周到。感谢Hyatt Zilara！ （原文） (Small, but Mighty) Small, intimate and amazing customer service. The only reason this place didn't get five stars is because unfortunately this place is a bit outdated. But it made up for it for it's small size. Small, but mighty. The resort was able to be intimate because it has such a smaller size than other Cancun / Riveria Maya resorts. Less rooms means less people and less crowds. I never waited for a dinner reservation or a lunch spot to eat. I'm saying this, because I visited in October (due to the season), there were only about two or three options for dinner every night. Although true, the food was really good. You have the international buffet, the Asian restaurant or the Italian restaurant for dinner. While I was there (was not a problem at all), but did seem as if they were making upgrades to the resort, which is exciting. Overall, the resort offered nightly entertainment, the location was not far from Riceria Maya excursions like Xacret (like 30 minutes or so), food was good and the staff were extra attentive. Thank you to Hyatt Zilara!!!

（由 Google 翻译）刚和我们公司度过了美好的几天！服务一流，沙滩/沙滩很美，泳池很棒，食物也很棒。如果你想要一个小型度假村的感觉，并且一天中大部分时间（除了下午的泳池活动）都比较安静，那么这里绝对是个好地方！我们很喜欢这里相对安静轻松的氛围，泳池/座位也从来不会太拥挤。附近有几家餐厅/酒吧，所以从房间步行到任何地方都不超过3分钟！我们还会再来的。 （原文） Just got back from a wonderful few days with our organization! The service was top notch, beautiful beach/sand, pool was great, food was good. If you're looking for a smaller resort feel and quieter most of the day (besides afternoon pool activities), this is a great location! We enjoyed the relatively quiet relaxing atmosphere and that the pool/seating was never too crowded. There are a few restaurants/bars so again, nothing was more than a 3 minute stroll from the room! We would come back here again.

（由 Google 翻译）我认为这是我住过的最好的酒店。酒店很漂亮，有一个很棒的泳池，就在沙滩上，而且我所需的一切都应有尽有。我们的房间有一个泳池（太棒了！），一切都很干净。食物很美味，饮品更是锦上添花。调酒师亚历山大和亚历杭德拉让我们感觉像家人一样，还帮我们调了各种想尝的饮品。他们对我们团队的每个人都很好，我感觉自己像个百万富翁。我绝对会再次入住这里，并且会推荐给所有人。 （原文） I think this is the best hotel in which I've ever stayed. The hotel was beautiful, had a great pool, was on the beach, and had everything I needed. Our room had a swim up pool (amazing!) and everything was clean. The food was good and the drinks were even better. The bartenders Alexander and Alejandra made us feel like family and helped with any drinks we wanted to try. I felt like a millionaire because of how well they treated everyone in my group. I would absolutely stay here again and I'd recommend it to everyone.

（由 Google 翻译）10/10 – 我们度过的最棒的假期 从始至终，这家度假村都体现着纯粹的奢华。房间宽敞明亮，设计精美，配有宽大舒适的床铺，浴室配备双洗手盆和宽敞的步入式淋浴间。如果条件允许，最好预订海景房，那里的景色令人叹为观止，绝对物超所值。 工作人员非常出色，总是热情友好，随时准备提供帮助。服务始终如一，让整个入住过程都感觉轻松自在。 美食是另一个亮点。每餐的菜品种类丰富，每家餐厅的特色菜也各不相同。我们最喜欢的是意大利餐厅，白天的烧烤更是令人难忘。 娱乐活动安排得井井有条——白天的活动丰富多彩，让人乐在其中，但又不会让人感到不知所措。 说实话，我们挑不出任何毛病。一切都超出了预期，毫无疑问，这是我们度过的最棒的假期。强烈推荐给所有寻求真正难忘假期的人。 （原文） 10/10 – Best Holiday We’ve Ever Had From start to finish, this resort was pure luxury. The rooms were spacious and beautifully designed, with huge, comfortable beds and a bathroom featuring double basins and a large walk-in shower. If you can, book a sea view room the views are breathtaking and absolutely worth it. The staff were outstanding, always friendly and ready to help with anything. Service was consistently excellent, which made the whole stay feel effortless. Food was another highlight. There was an endless variety at every meal, and each restaurant offered something different. The Italian restaurant was our personal favourite, and the daytime BBQs were unforgettable. Entertainment was well thought out—plenty happening during the day to keep you engaged, but never overwhelming. Quite honestly, we couldn’t find a single fault. Everything exceeded expectations, and it’s without question the best holiday we’ve ever had. Would recommend it to anyone looking for a truly memorable escape.

（由 Google 翻译）房间和服务都很可爱。但请注意：许多照片（特别是带有蓝色瓷砖的大型开放泳池区的照片）并非玛雅别墅的照片，而是您无法进入的邻近姐妹别墅的照片。您可以使用较小的、完全遮蔽的绿色瓷砖游泳池。 此外，这不是酒店的错，但附近没有太多海滩可供前往。海滨全部被其他私人房产占据。 （原文） Rooms and service were lovely. But beware: many of the pictures (in particular the ones of a large, open pool area with blue tile) are not of Maya Villa, but a neighboring sister property that you will not have access to. You will have access to the smaller, green tiled pool that is entirely shaded. Also, it is no fault of the hotel, but there isn't much of a beach to access nearby. The beachfront are all taken up by other private properties.

（由 Google 翻译）这地方太棒了，介于酒店和Airbnb之间。庭院里有漂亮的泳池和热水浴缸，部分房间还有私人按摩浴缸（虽然不是所有房间都能用）。这里有免费停车场，步行即可到达海滩和中心。水是过滤水（而且饮用后完全没问题）。工作人员也非常友好。我们一定会再来这里！强烈推荐！ （原文） This place was great. Somewhere between a hotel and an Airbnb. Gorgeous pool and hot tub in the courtyard and some of the units have a private jacuzzi (although not all of them work). There's a parking garage for free, walking distance to the beach and the hub. Filtered water (and no problems from anyone drinking it at all). And very nice staff. We definitely will be coming back to this very spot! Very much recommend!!

（由 Google 翻译）总体来说，这家酒店非常好：宽敞舒适的公寓、漂亮的泳池、宜人的环境。从这些方面来说，我们的住宿体验都很不错。 然而，有几点小问题影响了我们的体验： • 接待员的态度特别令人不快，总是面带微笑，给人一种我们的问题困扰着他们的感觉。 • 没有提供关于早餐的明确信息：我们以为早餐包含在房费里，但退房时发现早餐每人每天收费17美元，这真是令人不快。 • 附近停电了六个小时，导致我们公寓的Wi-Fi断网。这种情况时有发生，但最让人恼火的是缺乏后续跟进：尽管我们反复请求，他们保证会解决问题，但却从未告知我们或得到解决。 总而言之，酒店很漂亮，设施也不错，但接待服务有待改进，这很遗憾地影响了我们的住宿体验。 （原文） L’établissement est globalement très bien : appartement spacieux et confortable, belle piscine, cadre agréable. Nous avons passé un bon séjour sur ces aspects. En revanche, plusieurs points ont terni l’expérience : • L’attitude de la personne à l’accueil a été particulièrement désagréable, jamais souriante, donnant l’impression que nos questions l’embêtaient. • Aucune information claire n’a été donnée concernant le petit-déjeuner : nous pensions qu’il était inclus, mais avons découvert au moment du check-out qu’il était facturé 17 $ par jour par personne, ce qui a été une mauvaise surprise. • Une coupure de courant de six heures dans le quartier a entraîné une panne de Wi-Fi dans notre appartement. Cela peut arriver, mais le plus gênant a été le manque de suivi : malgré nos demandes répétées, on nous assurait que le problème serait réglé, sans jamais nous tenir informés ni résoudre la situation. En résumé, un bel établissement et de bons équipements, mais un service d’accueil perfectible, qui a malheureusement gâché en partie notre séjour

（由 Google 翻译）性价比超高。酒店维护得非常好，员工服务也棒极了。一切都和图片上一模一样。 我们多次续住。相信我，住这里比住泰姬陵酒店好多了。 （原文） Perfect value/price ratio. Property is perfectly maintained and the staff is superb. Everything is the same as on pictures. We prolonged our stay multiple times. Better to stay here than in el taj..trust me

（由 Google 翻译）酒店整体不错。 工作人员非常友好和乐于助人。 房间很干净，一些小东西保持得很好，比如淋浴和水压，浴室里的风扇声音很大，另一个风扇根本不工作。 我们住在405房间。我确实很享受这里的私密性，而且酒店一点也不大，所以感觉很私密。由于新公寓的建设，酒店周围目前正在施工。准备好在早上 8 点听到一些钻探声。 位置很棒，步行即可到达一切地方。不错的餐厅，当然还有海滩。 （原文） The hotel overall was good. The staff was very friendly and accommodating. The room was clean and kept well a few small things such as the shower and water pressure, the fan in the bathroom was extremely loud and another fan did not work at all. We were in room 405. I did enjoy the privacy and the fact that the hotel is not big at all, so it feels private. There is currently construction around the hotel due to new condos being built. Be prepared at 8am to hear some drilling. The location is great, walking distance to everything. Good restaurants and of course the beach.

（由 Google 翻译）在一次女士之旅中住了一周。 我爱死这里了。 如果可以给4.5星，我肯定会给，但我们遇到了一些小问题——工作人员迅速专业地处理了这些问题，这些小问题不值一提。 我真正喜欢的是这栋楼的私密性，以及住在这里我感受到的极致享受！ 我们住在顶楼（417单元），要走到美丽的绿荫庭院最远处​​才能到达我们的公寓。只有我们楼下的三套公寓才能通过楼梯到达我们的公寓。而且很难看到其他楼梯，也看不到其他人是如何进入他们的公寓的，但这无疑也是私密性带来的美妙之处。 我们的单元设施齐全，满足了我们的需求。除了位于顶楼外，我们还拥有一个带热水浴缸的私人屋顶露台，这真是我们女士们放松身心、享受日光浴或在草棚下乘凉的理想场所。热水浴缸很干净，但之前的客人用得太多了，所以很难看清按钮。热水很少热，不过我们觉得还好。 我很乐意再来！ 一些温馨小贴士：前台有冰块。前台位于我们姐妹酒店之一，距离不到一个街区。使用公寓电话联系前台。 我强烈推荐位于同一家店/街角的El Gobernador餐厅——食物、服务和鸡尾酒都值得推荐。 （原文） Stayed for a week on a ladies' trip. I LOVE this place. If I could rate 4.5 stars, I would but we had some minor issues - they were dealt with promptly and professionally by staff and are not worth mentioning. What I did love was how private this complex is and how spoiled I felt staying here! We stayed on the top floor (unit 417) and accessed our condo by walking to the very far side of the beautiful, shaded courtyard. The only other condos accessing the stairs up to our condo were the 3 condos beneath ours. And it was difficult to see the other stairs / how other people accessed their condos, but that was the beauty of the privacy, for sure. Our unit was well equipped for our needs. In addion to being on the top floor, we had a private roof top patio with hot tub and it really made for an ideal space for us ladies to kick back, sunbathe, or sit in the shade beneath the palapa. The hot tub was clean, but had been overworked by the guests before us, so was difficult to read the buttons. It was rarely hot, which was fine by us. I'd be thrilled to return! Some hot tips - ice is available at the front desk. The front desk is located at one of the sister hotels, less than a block away. Use the condo phone to call the front desk. And I highly recommend El Gobernador restaurant on the same store/corner of the block - recommended for food, service and cocktails.

（由 Google 翻译）地理位置优越，位于第五大道中心的一条小巷里。地下停车场是一大亮点。公寓非常宽敞，设施齐全。只是有点暗…… 床上用品很舒服。 泳池看起来更像是一条蜿蜒在露台之间的小溪。 （原文） Très bien placé, au milieu de la 5e avenue, dans une petite rue parallèle. Gros avantage d'y avoir un parking en sous sol. Appartement vraiment spacieux et bien équipé. Juste un peu sombre... Bonne literie. Piscine ressemblant plus a un petit cours d'eau serpentant entre les terrasses.

（由 Google 翻译）房间住一晚还可以。但是床上有蚂蚁，房间里有蚊子，所以入住不到30分钟，我就被蚊子叮了。 服务员很贴心地帮我们安排了另一个房间，但是风扇没有自动开启，所以花了1-2个小时才彻底凉快下来。 他们有餐厅，菜品也不错，但是晚餐（不含）和早餐（含）都没有菜单上的所有菜品。这让我很失望，因为这正是我期待已久的。 餐厅也没有中央空调，所以我们吃饭的时候汗流浃背。 服务员的服务态度也很好，工作人员友好热情，但感觉更像是一个只住一晚的地方。 （原文） The space was okay for a night. But the beds had ants and the rooms had mosquitos so within 30 minutes of our stay I got bit like no other. The attendant graciously set us up in another room, but they don’t have the fans automatically on so it took a good 1-2 hours to cool down properly, They had a restaurant and the food was good, but both dinner(not included) and breakfast (included) did not have all that was offered on menu. So it was disappointing because it was something that I was looking forward to having. The restaurant also had not central AC so we were sweating while eating our food. Again the servers were good and the staff was friendly and helpful, but it felt more like a one night stay kind of place.

（由 Google 翻译）这个地方糟透了，它是由一家汽车旅馆改建而成的。虽然设施不算太差，但急需维护和保养。我在那里住了整整一周，他们一次也没来打扫过我的房间，而且你几乎得追着那几个员工要卫生纸和干净的毛巾。 “早餐”简直难以下咽：玉米片都干巴巴的，他们甚至还敢提供“加了纳乔奶酪的玉米片”。厨房脏得令人作呕。 它位于卡门海滩的郊区，周围什么都没有，连商店都没有。你甚至都走不到最近的商店，因为根本没有人行道。 唯一的好处是，如果你要去Xcaret，这家汽车旅馆/酒店离那里非常近，很适合只住一晚。 （原文） Feo lugar, es un motel que acondicionaron para hotel. Si bien las instalaciones no están taaan mal, les hace falta muchísima atención y mantenimiento. De toda la semana que estuve nunca entraron a limpiar mi habitación, ni hablar de que tenías que andar corriendo atrás de los poquísimos empleados para pedirles papel de baño y toallas limpias. El "desayuno" horrible, chilaquiles todos secos, y una vez se atrevieron a ofecer "chilaquiles de queso de nacho". Un asco la cocina. Esta a las afueras de playa del carmen, no hay nada alrededor, ni tiendas. Las más cercana no puedes ir caminando porque ni hay banqueta. El único punto bueno que le doy es que si vas a ir a Xcaret ese motel/hotel esta mega cerca, como para pasar una sola noche ahí.

（由 Google 翻译）我们租了这些房间，因为评价看起来不错，但实际上并非如此。房间看起来很破旧。客房清洁服务并非每日提供，而且他们根本不会在规定日期提供。我们等了一整天才等到干净的毛巾，但他们根本没给我们。 泳池很大，没错，但水看起来很干净。水里有很多死虫子。清除它们并不难，但他们就是不清除。 最糟糕的是早餐。咸咸的，没味道，而且垃圾。 而且，它与周围环境隔绝。 （原文） Rentamos las habitaciones porque los review parecían buenos pero no es así. Las habitaciones parecen desgastadas. Los servicios de limpieza no son del diario y los días que corresponde, sencillamente no la hacen. Estuvimos esperando todo un día por toallas limpias y no nos las entregaron. La alberca es amplia, sí, pero lo luce muy limpia el agua. Hay muchos insectos muertos sobre el agua. No es difícil removerlos, aún así, no los retiran. Lo peor es el desayuno. Salado, sin sabor, cutre. Además, está aislado de todo.

（由 Google 翻译）我租了一间小型套房，感觉还不错，不过房间里的泳池没有热水；水总是冰冷且停滞不前，让人不想用。房间和浴室都很干净。主泳池很漂亮，很大。工作人员非常友好，尤其是接待员。餐厅的服务不太好。人手不足，食物上菜时间太长，而且半熟，没有酱汁等等。他们需要一位厨师来改善食物。 （原文） Renté la suite junior y me pareció bien, aunque la alberca que tiene dentro de la habitación no tiene para agua caliente, se mantiene el agua fría y estancada, no dan ganas de usarla. La habitación muy limpia al igual que el baño, la alberca principal está muy bonita y grande, el personal muy amable en especial las señoritas de recepción. El servicio de restaurante no es muy bueno. Poco personal, la comida tardó demasiado y estaba media cruda, no tienen salsas, etc. Les falta un chef para q los alimentos mejoren.

（由 Google 翻译）酒店极其脏乱，所有东西都坏了。服务和餐厅糟糕透顶。我已经很久没住过这么破败的酒店了。我们不得不换房间，因为空调坏了。第二个房间没有毛巾，服务员只好给我们拿泳池毛巾，因为没有别的毛巾了。 （原文） Sehr sehr dreckig und alles ist kaputt. Der Service und das Restaurant sind mehr als schlecht. Ich war lange nicht mehr on so einem ungepflegtem Hotel. Wir mussten das Zimmer tauschen, da die Klimaanlage nicht funktionierte. Im zweiten Zimmer gab es keine Handtücher und die Dame hat uns poolhandtücher bringen müssen da es keine anderen mehr gab.

（由 Google 翻译）我预订了这家酒店，因为这是唯一一家允许 5 人住在一间房间里的酒店。大错误！！房间发霉。虽然看不出来，但我一走进房间就哮喘发作。10 分钟内，我无法呼吸。我离开房间去散步，症状消失后我才意识到是房间的问题。我走到前台告诉他们我对霉菌过敏，不能住，想退房。他们不肯退款，说我必须联系 Orbitz。我到现在还没有收到退款，他们通过 WhatsApp 发给我的退房收据也不支持，所以我无法证明我是当天退房的。这家酒店可能看起来是个好主意，特别是如果你要去 Xcaret 公园，但相信我，千万不要这么做。 （原文） I booked this hotel because it was the only hotel that allowed a party of 5 in 1 room. BIG MISTAKE!!. The rooms were moldy. Not visible but my asthma was triggered as soon as I walked into my room. Within 10 minutes, I was unable to breathe. I left the room to take a walk and realized once my symptoms disappeared that it was the room. I went to the front to let them know I have a mold allergy and I cannot stay and would like to check out. They would not issue me a refund saying I'd have to reach out to orbitz. I still haven't received my refund and my check out receipt that he sent me on WhatsApp is not supported so I have no way to show that I checked out same day. This hotel mat seem like a good idea especially if you are visiting the Xcaret park, but trust me Don't Do it.

（由 Google 翻译）这家酒店就是那种让你整天在外面，然后回来睡觉的酒店。 缺点： - 每三天打扫一次房间。 - 我们住了八天，早餐一模一样：鸡蛋、煎饼、墨西哥玉米卷配三片西瓜、咖啡、果汁或波拉罗兹（polyarroz）。除了最后一天墨西哥玉米卷卖完外，他们一天都没换过菜单。 - 我们从来没有用过泳池，因为说实话，我们从来没有看到它干净到让我们想进去。 - 员工的形象糟透了。他们甚至没有公司标识来识别他们。 - 房间闻起来很潮湿（可能是因为城市湿度高，但……也可能是因为设施疏于管理）。 - 淋浴水太咸了！！！！当正常的水用完时……他们会用我不知道从哪里来的自来水，而且太咸了！这就是我们离开这里的原因。没有什么比想洗澡却一直泡在咸咸的水里更糟糕的了。 简而言之……如果你想省钱，这里就是个酒店，但前提是你90%的时间都不在家，虽然我觉得可能有更好的选择。 照片只是展示，与实际情况相差甚远。 （原文） Este es un hotel para estar todo el día fuera y llegar solo a dormir. Aspectos negativos: - La limpieza del cuarto es cada 3 días - Los 8 días que estuvimos los desayunos fueron exactamente los mismos: Huevos o panckaes o chilaquiles con 3 rodajas de sandía, café o jugo o poliarroz. NI UN SOLO DÍA CAMBIARON EL MENÚ, bueno excepto el último día que ya no habían chilaquiles. - Nunca usamos la piscina pues sinceramente nunca la vimos limpia de manera que apeteciera entrar. - La presentación personal de los colaboradores es PÉSIMA. No tienen si quiera un polo corporativo que los identifique. - Las habitaciones huelen húmedo (podría ser por la misma humedad de la ciudad PERO… puede ser también el descuido de las instalaciones. - El agua de la ducha ES SALADA!!!! Cuando se termina el agua normal … usan agua no sé de dónde y es salada! este fue el motivo para irnos de este sitio. Nada más horrible que querer bañarse y tener la sal del agua todo el tiempo. En resumen …. Es un hotel si quieren economizar pero si y solo si van a estar fuera el 90% del tiempo aunque creo que pueden haber mejores opciones. Las fotos en realidad son vitrina, muy lejos de la realidad.

（由 Google 翻译）酒店位置优越，员工热情友好。 可惜的是，房间虽然干净整洁，但淋浴水却很冷，我不止一次被困在无水淋浴间里。 另一方面，早餐实在糟糕透了。事实上，酒店内不提供早餐，而是在附近的一家咖啡馆供应。在那里，你只能选择茶或咖啡、水果或果汁，以及涂黄油和果酱的吐司（两片面包）。 （原文） L’hotel è in una buona posizione e il personale molto gentile. Purtroppo però, nonostante le camere siano belle e pulite, la doccia era fredda e più di una volta sono rimasta sotto la doccia senza acqua. La colazione veramente terribile invece. Infatti all’interno dell’hotel non è disponibile e viene erogata da un bar lì vicino. Qui puoi scegliere solamente se prendere te o caffè, una bile di frutta oppure un succo e un toast (due fette di pane) con burro e una sola marmellata.

（由 Google 翻译）不能推荐酒店。厕所冲水不太好。晚上声音很大，睡不好觉。大堂厕所没有卫生纸或擦手纸。我们要了第二条毛巾但没有得到。不幸的是早餐正如评论中所描述的那样。位置非常中心，房间很干净。 工作人员非常非常友好和乐于助人。 （原文） Kann das Hotel nicht empfehlen. Die Toilettenspülungen funktionieren nicht gut. Es ist nachts sehr laut, sodass man nicht gut schlafen kann. Auf der Toilette in der Lobby hab es weder Toilettenpapier noch paier zum Hände abtrocken. Wir haben nach einem zweiten Handtuch gefragt aber es nicht bekommen. Das Frühstück ist leider so wie in den Kommentaren beschrieben. Die Lage ist dafür sehr zentral und das Zimmer sauber. Das Personal ist sehr sehr freundlich und hilfsbereit.

（由 Google 翻译）非常物有所值，工作人员非常友善。无可挑剔的位置，顶级的床上用品。缺点：保险箱不能用，游泳池并不总是很干净，但它有一个优点。厕所冲水和淋浴水流是个小问题，但显然普拉亚的水是灾难性的。早餐不会在上午 8:30 之前提供，因为隔壁的小商店在那时开门营业，但您可以在外出前一天索取午餐盒。总的来说，这是非常愉快的一周，我推荐小预算。 （原文） Très bien niveau rapport qualité prix et personnel très gentil. Emplacement impeccable, literie au top. Les points négatifs : le coffre fort ne fonctionne pas, la piscine pas toujours très propre mais elle a le mérite d’être là. Petit problème de chasse d’eau et de débit de douche mais apparemment l’eau sur Playa est catastrophique. Les petits déjeuners ne pas avant 8h30 car ils sont servis dans le petit commerce à côté qui ouvre à cette heure là mais on peut demander la veille d’une sortie une Lunch Box. Dans l’ensemble semaine très agréable, je recommande pour les petits budgets.

（由 Google 翻译）和住在第五街不同，住在第十大道苏豪酒店非常安静。 这里没有俱乐部的喧闹声，也没有吵闹的音乐。 我们把它当作了紧急住处；这里有停车位。而且一切都近在咫尺。 （原文） A diferencia de hospedarse en la 5ta, aqui en 10av soho hotel, es muy tranquilo. No hay ruido de antros, ni musica a alto volumen. Lo ocupamos como hospedaje de emergencia, tiene estacionamiento. Y aun así todo te queda cerca.

（由 Google 翻译）我给这家酒店总体三星，就是因为早餐太差了。我觉得他们的早餐根本算不上酒店早餐。它不是自助餐。你可以选择一杯咖啡或茶、两份水果或一杯果汁。水果本身没有选择，只有果汁。早餐还附赠两片涂了黄油和果酱的烤面包。就这些。 （原文） Dei 3 estrela no geral só por causa do café da manhã, muito ruim. Eu não considero o café da manhã deles como um café de hotel. Não é buffet. Vc escolhe entre uma xícara de café ou chá, 2 frutas ou um corpo de suco, sem ter opção de escolha entre as frutas e o suco é o que eles tem. E vem um prato com duas fatias de pão de forma tostado com uma manteiga e uma geleia. Simplesmente isso.

（由 Google 翻译）非常感谢杰西卡的盛情款待。她的法语说得非常好，她的热情好客也让我们感到非常愉快。 （原文） Muchas gracias por la amabilidad de Jessica. ​Je vous remercie sincèrement pour l'amabilité de Jessica. Elle s'exprime remarquablement bien en français, et son accueil fut un véritable plaisir.

（由 Google 翻译）我从8月10日到14日入住这家酒店，遇到了一些不便之处，包括： 没有热水（他们说房间里没有热水） 马桶冲水器坏了 没有面巾 没有吹风机 全天都有装修噪音 早餐很差 清洁不彻底 泳池无法使用 不推荐这家酒店。 （原文） Sono stata in questo hotel dal 10 al 14 agosto ho riscontrato diversi disagi tra cui: Assenza di acqua calda (dicono che nn era prevista nella abitazione) Sciacquone rotto Assenza di Tovaglie per il viso Assenza di phone Rumori di ristrutturazione a qualsiasi ora del giorno Scarsissima colazione Insufficente pulizia Piscina impraticabile Non lo consiglio.

（由 Google 翻译）我们在RIU Palace Mexico酒店度过了美妙的十晚。 酒店地理位置优越，环境清幽——Playacar是一个封闭式社区，拥有多家酒店、商店和酒吧。周边地区也有一些有趣的景点值得一游，我们推荐图卢姆和天然井，不过坎昆似乎不太值得一游。 酒店本身装潢精美，拥有令人惊艳的门厅和庭院。酒店员工众多，客户服务也非常出色——热情周到。酒店的清洁标准也无可挑剔——客房清洁服务每天两次，而不是一次。 我们发现主餐厅和五家特色餐厅的菜品都品质上乘，而且这些餐厅的座位预订非常便捷，无需提前预订，先到先得。酒吧提供品牌饮品和优质鸡尾酒，我们也非常满意。 海滩风景优美，一尘不染，水上运动也十分便捷。泳池区和泳池酒吧也维护得很好，池畔服务也很棒。不过有个小缺点，就是所有的泳池都有点雷同（都是长方形的），而且彼此靠得很近。所以，虽然有些泳池可能被指定用于泳道游泳或运动等，但实际上它们都混在一起了。 入住RIU palace酒店的好处之一是，您可以使用邻近RIU酒店的设施，这一点非常有用，因为RIU Tequila酒店拥有一个很棒的运动酒吧，而RIU Yucatan酒店拥有非常有趣的场地，里面有猴子、蜥蜴和长鼻浣熊（浣熊的近亲）。 这家酒店最大的败笔是房间——虽然房间很大（奇怪的是，我们把两张双人床拼在一起），空间和储物空间都很充足，但开放式设计意味着卫生间被封闭在一个狭小的空间里。此外，房间也显得有些老旧，空调噪音很大，控制器也坏了，还有一些其他电器故障。门上的木质饰面很差，与其他装饰不协调。 总的来说，我们住得很愉快——酒店很棒，服务一价全包，只是房间稍微有点让人失望。 （原文） We had a fantastic 10 nights at the RIU Palace Mexico. The location was very peaceful- Playacar is a gated community with a number of hotels as well as some shops and bars. The wider area has some very interesting places to visit, we would recommend Tulum and the cenotes, though we found Cancun not worth visiting. The hotel itself is beautifully presented, with a stunning foyer and grounds. There are plenty of staff, and the customer service is amazing - so friendly and attentive. The standard of cleanliness could not be better- the room is serviced not once but twice a day. We found the food to be of a high standard in the main restaurant as well as the five specialist restaurants, and we really appreciated how easy it was to get a table in those restaurants, all on a first come, first served basis, with no pre booking required.We also appreciated the availability of branded drinks and excellent cocktails at the bars. The beach is beautiful and is kept spotlessly clean, and watersports are readily available. The pool area and pool bars are also well maintained with excellent poolside service, though a small downside is that all the pools are a bit samey (rectangular) and close together, so whilst some may be designated for lane swimming, or sports etc, the reality is they all kind of merge together. One of the benefits of staying at the RIU palace is that you can use the facilities in the neighbouring RIU hotels, this proved useful as the RIU Tequila has a great sports bar, and the RIU Yucatan has really interesting grounds with monkeys, lizards and Coatis (Raccoon cousins). The biggest disappointment with the hotel was the room - whilst it was very big( bizarrely we had two double beds pushed together) with plenty of space and storage, the open plan design meant that the toilet was enclosed in a tiny space. Also the room was showing its age, with noisy aircon whose controls did not work properly, plus some other faulty electrics. The wood finishes on the doors were poor and not in keeping with the rest of the decor. Overall we had a great stay - excellent hotel and all inclusive service, just slightly let down by the room.

（由 Google 翻译）非常喜欢这家酒店。卧室非常宽敞，储物空间充足，床铺舒适，而且非常干净。所有员工都很棒，无微不至地为您服务。食物选择丰富，主题餐厅也各有特色，非常棒。我们还没玩够就有人给我们补充饮料。海滩保持得非常干净整洁，有很多日光浴床，唯一的缺点是缺少遮阳，如果能在海滩上放把遮阳伞就更好了。酒店位置很好，沿着路走就可以到一个小型购物中心，或者使用其他Riu酒店的设施。 明年翻新后，我很乐意再次入住。 （原文） Absolutely loved this hotel. The bedrooms are very spacious, plenty of storage, huge comfortable bed and very clean. All the staff are amazing, can't do enough for you. The choice of food and different themed restaurants are brilliant. Our drinks were replenished before we had even finished. The beach is kept really clean and tidy, plenty of sunbeds, the only downfall is lack of shade, could do with having parasols on the beach. The location is good, you can walk down the road to a small shopping centre, or use the facilities at the other Riu hotels. Would love to return after the refurbishment due next year.

（由 Google 翻译）⭐⭐⭐⭐⭐ 我们在墨西哥Riu Palace酒店的住宿体验简直太棒了！入住时，我们受到了热情的欢迎，一切都得到了耐心友好的讲解，包括可以选择入住附近的Riu酒店。 房间宽敞干净，装修豪华，配有按摩浴缸、淋浴间、私人酒吧和每日补充的迷你吧。床铺宽敞舒适，整个房间都维护得一尘不染。 酒店建筑群优美、宽敞、富丽堂皇。到处都干净整洁，客房服务井然有序，甚至还会应要求在晚上上门服务。酒店的食物令人惊艳——从国际美食到墨西哥特色菜、寿司和牛排——一切都新鲜美味。日式餐厅更是一大亮点。 酒店的安全状况也非常好。酒店位于一个有门禁和安保的小区内，让您感到绝对安全。安保人员谨慎、友好、周到——无需担心！ 特别感谢主餐厅的Day、泳池酒吧的Mario以及整个海滩团队，他们用美酒和欢乐营造了完美的度假氛围。 总结：这是一个各方面都完美的假期——一流的度假村、一流的服务、美味的食物以及绝对的安全。我们一定会再来的！🌴🍹✨ ❤️ Daniel 和 Jessi ❤️ （原文） ⭐⭐⭐⭐⭐ Unser Aufenthalt im Hotel Riu Palace Mexico war einfach traumhaft! Schon beim Check-in wurden wir herzlich empfangen und bekamen alles ruhig und freundlich erklärt – inklusive der Möglichkeit, auch die benachbarten Riu-Hotels mitzunutzen. Das Zimmer war außergewöhnlich groß, sauber und luxuriös eingerichtet – mit Whirlpool-Badewanne, Regendusche, eigener Bar und täglich aufgefüllter Minibar. Die Betten sind groß, bequem und das gesamte Zimmer absolut gepflegt. Die Anlage ist wunderschön, offen und palastartig. Überall ist es sauber, das Housekeeping ist perfekt organisiert und kommt auf Wunsch sogar abends noch einmal vorbei. Das Essen ist sensationell – von internationalen Gerichten bis zu mexikanischen Spezialitäten, Sushi oder Steak – alles frisch und geschmackvoll. Besonders das japanische Restaurant ist ein Highlight. Auch die Sicherheitslage ist hervorragend. Das Hotel liegt in einer geschlossenen, bewachten Anlage, in der man sich absolut sicher fühlt. Sicherheitskräfte sind dezent präsent, freundlich und aufmerksam – kein Grund zur Sorge! Ein großes Lob an Day im Hauptrestaurant, Mario an der Poolbar und das gesamte Strandteam, das mit Getränken und guter Laune für beste Urlaubsstimmung sorgt. Fazit: Ein perfekter Urlaub in jeder Hinsicht – traumhafte Anlage, top Service, ausgezeichnetes Essen und absolute Sicherheit. Wir kommen definitiv wieder! 🌴🍹✨ ❤️ Daniel und Jessi ❤️

（由 Google 翻译）我和50位朋友一起去的，我遇到的每个人都赞不绝口。对我来说，所有员工的友善都非常重要，就连割草的那位先生也很热情。食物的热度很高，冷食也确实是冷的。自助餐种类繁多，应有尽有。整个度假村都非常干净整洁。这是我住过的所有RIU酒店中最好的一家。不过，我还是得提一下卫生间有点狭小，但勉强够用。谢谢！ （原文） Went with a group of 50 friends and I never heard a complaint from anyone I spoke to. Important to me is the friendliness of all the staff, even the gentleman mowing. What food that was suppose to be hot was and cold food was cold. Buffet offered everything imaginable. The entire resort was meticulously clean. This was the top of the line of all the other RIUs I've stayed at. I suppose I do have to mention the cramped quarters of the toilet room, but business got done. Thank you

（由 Google 翻译）尽管有些年头了，但这家酒店依然魅力十足。无论给不给小费，服务始终一流。不过，我强烈建议不要选择1125号房间。阳台门关不严，而且隔壁酒店的娱乐活动会持续到凌晨3点，音乐嘈杂，噪音很大，可能会造成干扰。酒店地理位置优越，步行即可轻松抵达第五大道。酒店的一个显著优势是可以方便前往酒店大楼内的其他Riu酒店，确保宾客获得丰富多彩的体验。我仍然会推荐这家酒店，但我必须再次强调，拒绝1125号房间或任何附近的房间至关重要。 （原文） The hotel is quite charming, despite showing some signs of age. The service is consistently excellent, regardless of whether one offers a gratuity or not. However, I would strongly advise against accepting room 1125. The balcony door does not close securely, and the neighboring hotel's entertainment, which continues until 3 a.m. with loud music and noise, can be disruptive. The location is ideal, offering a pleasant walk to 5th Avenue. A significant advantage is the ability to access all the other Riu hotels within the complex, ensuring a variety of experiences. I would still recommend this hotel, but I must reiterate the importance of declining room 1125 or any room in close proximity.

（由 Google 翻译）十月初，我们一家人入住这家酒店两周，作为家庭度假的一部分。这家酒店棒极了，食物美味无比，每天都有很棒的点菜餐厅可以免费享用。酒吧和泳池边的饮品品质上乘，上菜速度也很快。酒店员工非常友好，从礼宾部到管理团队，每个人都热情周到，服务一流。大多数酒店总会有一些小瑕疵，比如毛巾没送到房间，或者瓶装水没送到，但这家酒店非常出色，我们入住两周期间没有任何问题。在我看来，这家酒店的服务应该成为所有酒店的标杆。我们非常喜欢这里，所以明年酒店翻新后我们还会再来。 （原文） We visited this hotel in early October for two weeks as part of a family holiday. This hotel is fantastic, the food is unbelievable with great al la carte restaurants which are free to visit everyday. The drinks are premium and served quickly both in the bars and around the poolside. The staff in the hotel are very friendly and it feels like they actually want to work from concierge to the management team first class service. In most hotels there are usually something that lets the hotel down, towels not sent to the room or bottled water not delivered, this hotel is exceptional no issues or problems during out two week stay. In my opinion the service at this hotel should be the blue print for all hotels. We enjoyed it so much we will return next year after the refurbishment.

（由 Google 翻译）我们十月/十一月入住墨西哥Riu Palace酒店。度假村本身很不错。然而，沙滩上的躺椅摆放得过于随意，给人一种大众旅游的感觉。它们只是简单地排成一排，前后挨着。考虑到价格，这样的摆放方式实在令人失望。每餐的食物种类丰富，味道也很棒！点菜餐厅由于噪音和客人的行为，感觉就像个自助餐厅。酒店没有解决这个问题，实在令人遗憾。工作人员总是热情友好，乐于助人。房间比较老旧，设施也比较陈旧。我们甚至不得不换房间，因为浴室里破损的瓷砖存在安全隐患。 （0123房间）房间里有一股霉味。从早上7:30开始，清洁和服务人员就吵闹不堪，我们不得不起床，所以根本无法睡到早上8点或在房间里放松。手推车的轮子也老旧不堪，在走廊里都能听到轮子转动的声音。 这次假期很愉快，我们和六个朋友一起去的，但可惜的是，我们回来后并没有感到神清气爽。 与隔壁的其他Riu酒店相比，这里的娱乐活动非常零星，实在令人遗憾。 （原文） Wir waren in Oktober/ November Riu Palace Mexiko. Die Anlage ist sehr schön. Die Liegen am Strand verleihen jedoch ein Massentourismus- Ambiente. Einfach in Reihe neben,- und hintereinander aufgestellt. Das hatte ich für den Preis nicht erwartet. Das Essen und die Vielfalt waren zu jeder Mahlzeit TOP!! Die a la Card Restaurant konnte mann aufgrund der Lautstärke und des Benehmens der Gäste mit einer Kantine vergleichen. Sehr schade, dass hier nicht darauf geachtet wird. Das Personal war stets freundlich und hilfsbereit. Die Zimmer sind in die Jahre gekommen und dementsprechend abgenutzt. Wir mussten sogar unser Zimmer tauschen, da die defekten Fliesen im Bad einer Gefaht ausgingen. (Zimmer 0123) Es hat in den Zimmer sehr muffig gerochen. Ausschlafen bis (8:00Uhr) oder auf den Zimmern zu verweilen war nicht möglich, da die Reinigubgs,- und Servicekräfte ab 7:30 Uhr solchen Lärm gemacht haben, dass mann aufstehen musste. Die Räder der Transportwagen waren so alt, dass mann diese durch alle Gänge hören konnte. Es war ein schöner Urlaub, da wir mit 6 weiteren Bekannten dort waren, doch Erholt kamen wir leider nicht zurück. Die Animation im Vergleich zu den anderen Riu-Hotes nebenan war sehr sporadisch. Sehr schade.

好吃好看。但我觉得，可以要点别的，我有点没吃饱！哈哈

垃圾酒店，明明已经预定了房间，入住时却告知没有收到预约信息，好好的度假计划泡汤了😡

冇啖好食，

（由 Google 翻译）我在酒店的住宿体验非常棒。从抵达的那一刻起，一切都让我感到宾至如归，井然有序。酒店氛围轻松惬意，又不失活力，让我能够尽情享受每一刻。真正让这次体验难忘的是那位杰出的教练。他不仅知识渊博、专业敬业，而且风趣幽默，为每一节课都注入了魅力。跟他学习完全没有负担，反而成了我此次住宿的亮点。离开时，我不仅学到了新技能，更收获了美好的回忆。我强烈推荐这次体验——舒适、乐趣和启发性的完美结合。 （原文） I had an incredible time during my stay at the hotel. From the moment I arrived, everything felt welcoming and perfectly organized. The atmosphere was relaxed yet full of energy, making it easy to enjoy every moment. What truly made the experience unforgettable was the instructor absolutely outstanding. He wasn’t just knowledgeable and professional, but genuinely entertaining, bringing humor and charisma to every session. Learning from him never felt like a chore; it was the highlight of my stay. I left not only with new skills but also with great memories. I can’t recommend this experience enough a perfect mix of comfort, fun, and inspiration.

（由 Google 翻译）我们在度假村的玛格丽塔餐厅享用了最棒的晚餐。服务员米格尔·赫苏斯非常热情周到，经常过来询问我们的需求。他友善且对菜单了如指掌，上菜速度也很快。莱蒂西亚和卡洛斯的服务也很棒。 我点了尤卡坦风味菜肴，味道很棒。我们很快就入座了，服务员们都非常友好热情。 我强烈推荐大家去玛格丽塔餐厅吃晚餐，如果您不确定点什么菜，一定要问问服务员！ （原文） We had the best dinner at the Margarita restaurant on the resort. Our server Miguel Jesus was a delight and checked in on us regularly. He was friendly and knowledgeable about the menu & was very quick with his service. Leticia and Carlos were also great. I had the Yucatán dish and it was great. We also got seated very quickly and was met with friendly staff and faces. I would highly recommend trying out the Margarita for dinner, and always ask if you’re not sure what to get from their menu!

（由 Google 翻译）我们非常喜欢海洋里维埃拉天堂酒店。房间宽敞干净，餐饮选择丰富多样，食物也很棒。服务更是无可挑剔，我们始终受到尊重，提出的要求也都能迅速得到满足。如果您带着孩子，迷你俱乐部绝对值得推荐。他们全天都有精彩的活动安排，而且工作人员（Diana、Daniela、Karely 和 Miry）对孩子们都非常友好。我女儿离开的时候都哭了。强烈推荐海洋里维埃拉天堂酒店！我们每年都会来！ （原文） We love Ocean Riviera Paradise. The rooms are spacious and clean. The food is great, with a wide variety of restaurants to choose from. The service is exceptional, we were always treated with respect and our requests were accommodated quickly. If you have kids, the Mini Club is amazing. They have great programming all throughout the day and their team (Diana, Daniela, Karely, and Miry) are so great with the kids. My daughter cried when she had to leave. Cannot recommend Ocean Riviera Paradise enough. We come every year!

（由 Google 翻译）总体来说，这是一次非常愉快的体验。房间很漂亮，而且大小合适（我们两个人，所以空间绰绰有余）。自助餐非常棒，所有菜品都很美味，如果提前计划，可以享用多种不同的早餐、午餐和晚餐。这里有一小片沙滩，可以欣赏海景，旁边还有一个泳池，可以同时享受两者。度假村提供电瓶车接送服务，班次也很频繁。除了室外泳池旁的那个泳池外，其他泳池都设有池畔酒吧。 需要注意的是：度假村面积很大；虽然从一个地方到另一个地方的距离看起来可能不远，但我每天要走上10000步，所以这一点确实需要考虑。 特色餐厅（需要预订的餐厅）很快就会客满；工作人员会告诉你预订很早就被抢光了，确实如此，早上8点就已经有很多人在排队预订了（我是在淡季去的）。 他们有很多活动，但相关信息不多；你得问很多问题，而且他们应该更好地宣传这些活动。应用程序也需要正确使用，因为我们直到后来才有机会尝试了大约四家餐厅。 房卡是腕带，所以如果你不喜欢一直戴着东西，这一点需要注意。 可以改进的地方或我不喜欢的地方：这种情况只发生过几次，但有些服务员态度很差（当然，也有一些服务员很棒，让一切都很愉快）。就我而言，是在牛排餐厅；尽管我们是唯一的一桌客人，却受到了非常糟糕的对待；肉块很小，他们还把我们赶了出去，虽然我们理解餐厅有固定的营业时间，但服务方式也应该有所不同。 这些活动需要更多宣传，即使它们需要额外付费：玛雅表演、品酒会、旅游和内部交通、礼堂以及泳池活动。他们有很多值得体验的项目，但由于宣传力度不够，你可能会错过一些。同样，当我们询问工作人员时，他们竟然不了解其中两项活动的信息（虽然可以理解他们不可能无所不知，但我们仍然感到失望）。 他们的应用程序有点过时，而且不太直观；就我们而言，它运行缓慢，有时还会卡顿（每个人的体验可能都不一样）。 最后，是的，他们确实有一片海滩，但面积很小，虽然维护得很好，但并不是你在坎昆明信片上看到的那种海滩；如果你只是想找个海滩，这里可能不是理想之选。 总的来说，这是一家非常不错的酒店，适合放松、休闲、娱乐等等。我肯定会再次入住；我在那里度过了非常愉快的时光。 （原文） En general, una experiencia muy grata. Las habitaciones están muy bien y de muy buen tamaño (éramos 2, por lo que sobraba bastante). El buffet está muy bueno, todo muy rico y, si le piensas tantito, puedes hacer muchos desayunos, comidas y cenas diferentes. Tiene una pequeña área de playa donde puedes ver el mar y tiene una alberca ahí mismo, por lo que puedes estar en ambos lados; tiene carritos para llevarte de un lugar a otro y pasan constantemente. Las albercas tienen barra, excepto la de la alberca que está afuera. Cosas a tomar en cuenta: El lugar es muy grande; las distancias de un punto a otro pueden no verse como mucho, pero yo llegué a los 10,000 pasos diarios, por lo que sí hay que tomarlo en cuenta. Los restaurantes de especialidad (los que hay que reservar) se llenan rapidísimo; los encargados te mencionan que las reservas se van desde muy temprano y es cierto, desde las 8 ya hay mucha gente esperando reservar (yo fui en temporada baja). Tienen muchísimas actividades, pero no hay mucha información de ellas; hay que preguntar mucho y les falta difusión en ese sentido, al igual que usar bien la app ya que nos faltaron por probar como 4 restaurantes que vimos hasta después. La llave del cuarto es una pulsera, por lo que si no te gusta llevar algo colgado todo el tiempo, pues sí hay que tomar eso en cuenta. Lo que se puede mejorar o no me gusto: Son contadas las ocasiones, pero sí pasa malos tratos por parte de algunos meseros (obvio, hay unos que se rifan y te hacen bien ameno todo). En mi caso fue en el steak house; nos atendieron bastante mal a pesar de ser la única mesa; los cortes eran muy muy pequeños, nos corrieron y entendemos que hay horarios, pero también modos. Las actividades necesitan más difusión, aunque tengan costos adicionales: un show Maya, cata de vinos, tours y transporte interno, un auditorio, actividades en las albercas; son muchas cosas que tienen, pero que al no darles difusión, pues son cosas que te pierdes, de igual manera, cuando le preguntamos a un encargado, no tenía información de dos actividades (entendible que no se sepa todo, pero sí nos quedamos con las ganas). La app está medio viejita y no es muy intuitiva; en nuestro caso iba lenta y en algunas ocasiones se trababa (cada quien cuenta cómo le fue en le circo). Por último, sí tiene playa, pero es un pedacito y, aunque la cuidan bastante, no son las playas que nos ponen en las postales de Cancún; por si alguien solo busca playa, no sería el lugar ideal. En general, es un hotel muy bonito a donde ir a descansar, pasar el rato, divertirse y mucho más. Sí volvería; me la pasé muy bien.

（由 Google 翻译）一次真正美妙舒适的住宿体验！ 我们对这家酒店的住宿体验感到无比满意！从入住的那一刻起，我们就感到宾至如归，倍感舒适自在。 酒店全体员工始终热情周到，细致入微地满足了我们的所有需求。您可以感受到每位员工都对工作充满热情和奉献精神。 我们特别要感谢泳池酒吧的两位员工。他们做得非常出色！他们的服务不仅专业，而且热情周到，令人倍感亲切。尤其要感谢 Jony、Diego、Miiguel 和 Alejandro。他们让我们的泳池/海滩时光每次都成为难忘的亮点。向这四位员工致以崇高的敬意！ 房间一尘不染，食物美味可口，整个酒店的氛围轻松时尚。 强烈推荐！我们一定会再次光临！ （原文） A Truly Wonderful and Comforting Stay! We were absolutely thrilled with our stay at this wonderful hotel! From the first moment to the last, we felt completely comfortable and welcome. The entire hotel team was always present and took care of all our needs with attentiveness and genuine care. You can feel that every employee is dedicated and passionate about their work. We would like to give a special shout-out to the pair of staff members at the Pool bar. They did an outstanding job! Their service was not just professional, but also incredibly warm and personal. Espacilly Jony, Diego, Miiguel, Alejandro.They made our days by the pool/beach a true highlight every single time. Huge praise to these four.. The rooms were impeccably clean, the food was superb, and the atmosphere throughout the entire hotel was very relaxed and stylish. Highly recommended! We will definitely be back!

（由 Google 翻译）我们最近入住1004房间庆祝结婚30周年，体验非常棒。这里的氛围轻松惬意。我们没有选择尊享套餐，说实话，没有它也完全没问题。虽然尊享套餐包含额外的餐厅和升级的酒水，但我们从未觉得缺少什么。 真正让这家酒店脱颖而出的是员工。我们遇到的每一位员工，无论职位如何，都非常友善、热情，而且工作极其努力。酒店的庭院也维护得非常漂亮。我们带了现金小费，发现很多客人都没有，所以我们强烈建议带现金小费。这些员工工作非常辛苦，绝对值得我们给予小费。 特别推荐Mike's Coffee，这可能是我们去过的最好的咖啡店了。我们几乎每天都去。千万别错过这里的运动酒吧小吃，尤其是鸡翅！ 感谢酒店全体员工，让我们的周年纪念之旅如此难忘。 （原文） We recently stayed in Room 1004 for our 30th-anniversary trip, and had a wonderful experience. The atmosphere here is so relaxed. We did not choose the Privileged option, and honestly, we were perfectly happy without it. It might be nice for the extra restaurant and upgraded liquor, but we never felt like we were missing anything. The staff is what really makes this place exceptional. Every single person we met, no matter their role, was kind, welcoming, and incredibly hardworking. The grounds are beautifully maintained as well. We brought tip money and found that many guests didn’t, so we definitely recommend bringing cash to tip. These employees work very hard and absolutely deserve it. A special shoutout to Mike’s Coffee, possibly the best coffee shop we’ve ever been to. We went every day. And don’t miss the sports bar food, especially the wings! Thank you to the entire team for making our anniversary trip such a memorable experience.

（由 Google 翻译）真实评价 - 近期到访（2025年11月） 海滩及酒店 海滩景色不错，但不太适合游泳。酒店本身看起来还可以，但蚊子很多，可能是因为某些区域有积水。表演很一般，非常无聊。没有像样的舞池，也没有音乐。唯一让我满意的是中午12点在泳池里的水中有氧操，以及之前的一些游戏。 客房及服务 - 房间还算不错，客房服务也很好。但是，酒店整体管理似乎人手不足，这一点在整体体验中体现得尤为明显，特别是餐厅和整体维护方面。 餐饮 自助餐选择有限，味道一般。晚餐的选择也很有限。 墨西哥餐厅 - 食物一般，甜点还可以。蚊子很多。 铁板烧 - 不好吃，不值得排队。 法式餐厅 - 食物不错，但座位有限，先到先得，所以需要早点去。咖啡店——真是个好地方！我最后大部分时间都待在这里。 运动酒吧——食物出乎意料地好吃，尤其是鸡翅和鸡肉帕尼尼。 没有像样的迎宾饮品，只有一杯装在玻璃瓶里的饮料，味道很差。自助餐的果汁也不怎么样，除了含羞草鸡尾酒里的橙汁。甜点总体来说令人失望。 摄影套餐——我们买了摄影套餐，但感觉不值。照片质量一般，摄影师似乎不太耐心，态度也有点差，不太热情周到。 总体评价——如果你只是想放松一下，对食物或服务不要抱太高期望，这里还算可以。度假村不大，离海滩很近。 （原文） Honest Review - Visited recently ( November 2025 ) Beach & Property The beach was nice to visit but not really ideal for swimming. The property itself looks okay, but there were quite a lot of mosquitoes probably due to stagnant water in some areas. Shows were not great at all , it was very boring. No proper dance floor or music. The only thing I enjoyed was Aqua aerobics at 12pm in the pool and games before that. Rooms & Service - Rooms were decent and room service was good. However, the overall management seemed understaffed, and you could definitely feel that in the overall experience specially restaurants and overall maintenance. Food & Drinks The buffet wasn’t great and had limited options. Dinner choices were also quite restricted. Mexican restaurant - Food wasn’t that great, dessert was okay. Lot of mosquitoes. Teppanyaki - Not good , not worth the wait. French restaurant - The food was good, but it’s first come, first serve with limited spots so you need to go early. Coffee shop - Really nice spot! I ended up spending most of my time here. Sports bar - Food was surprisingly good, especially the wings and chicken panini. There was no proper welcome drink , just something in a glass container that tasted bad. Juices at the buffet weren’t great either, except for the orange juice used in mimosas. Desserts overall were disappointing. Photo Package - We took the photo shoot package, but it was not worth it. The pictures were average, and the photographer seemed impatient and had a bit of an attitude ,not very accommodating. Overall - It’s an okay place if you just want to relax and don’t expect too much from the food or management. Small resort so beach is steps away.

（由 Google 翻译）以下是一篇更生动、热情且全面的点评，涵盖了娱乐、美食、天气以及宾至如归的体验，内容轻松自然： ⸻ 我在这家酒店度过了非常美好的时光。从入住到离开，整个过程都充满乐趣。娱乐团队让气氛始终轻松愉快，食物也很棒，再加上完美的天气，真的感觉像是一次彻底的放松之旅。 真正让这次旅行变得特别的是酒店员工。每个人都非常热情友好，并且花时间确保我们玩得开心。特别感谢Viri，她绝对是这次入住体验的亮点。她每天都非常友好、热情、乐于助人。她让我们感觉像在家一样，并将整个体验变成了一段难忘的回忆。 我已经开始期待再次入住了，这里的氛围、员工和服务都非常棒。 （原文） Here’s a more lively, warm and complete review that covers the entertainment, food, weather and how welcome you felt, without being too formal: ⸻ I had such an amazing time at this hotel. The whole stay was fun from start to finish. The entertainment team kept everything upbeat and enjoyable, the food was great, and with the perfect weather it honestly felt like a proper break. What really made the trip special was the staff. Everyone was so welcoming and took the time to make sure we were enjoying ourselves. A huge thank you to Viri, who was honestly the highlight of the stay. She was so friendly, warm and helpful every single day. She made us feel at home and turned the whole experience into something really memorable. Already looking forward to coming back, the atmosphere, the people and the service were all brilliant.

（由 Google 翻译）我们刚刚度过了美妙的六天，强烈推荐Ocean Maya Royale！我们的房间宽敞干净。那里的每个人都非常友好，竭尽全力确保我们拥有一次美好的住宿体验。食物非常棒，尤其是意大利餐厅和日本餐厅，侍酒师Ristorero在两家餐厅都帮我们挑选了葡萄酒。泳池也非常棒，一个泳池更像是派对的场所，另一个泳池则充满宁静的氛围，热情的Adrian全天为我们供应饮品。夜间表演的舞者也非常出色，每晚都有现场音乐表演。虽然我们确实出去看了精彩的Ek Balaam，在Cenote X'Canche游泳，当然还参观了奇琴伊察，这真是一次难忘的经历，但我们还是没有理由离开。非常感谢优秀的员工，让我们度过了如此美好的假期！ （原文） We just had a fantastic 6 day stay, I would highly recommend Ocean Maya Royale! Our room was spacious and clean. Everyone there was super friendly and worked hard to ensure our stay was a great experience. The food was wonderful, especially the Italian and Japanese restaurants where wonderful Ristorero the sommelier helped us with wine selections at both places. The pool scene was also fabulous with one pool more of a party scene and the other a peaceful atmosphere where the wonderful Adrian kept us supplied with drinks all day. The dancers at the nightly shows were also excellent and there was live music every night. There was no reason to leave although we did get out to see the fantastic Ek Balaam, swim in Cenote X’Canche and of course visit Chichen Itza which is quite an incredible experience. Thanks so much to the awesome staff for such a wonderful get away!!

（由 Google 翻译）我们一家人在这家酒店度过了美好的两周，简直不能更开心了。酒店设施一流，食物种类丰富美味，所有员工都非常友好热情。从入住第一天起，我们就感受到了宾至如归的温暖，酒店活动丰富多彩，氛围轻松愉快。 但真正让我们的假期与众不同的是娱乐/体验团队：Viri、Kenddell、Moisés、Susy 和 Alejandro 🌟 他们简直太棒了：活力四射、热情洋溢、平易近人，而且充满感染力。他们每天都组织各种精彩纷呈的活动——排球、舞蹈、比赛、挑战——总是鼓励每个人参与，确保每个人都能玩得尽兴。多亏了他们，我们的假期才如此特别。真是个一流的团队！👏👏👏 （原文） Pasamos dos semanas maravillosas en este hotel con mi familia y no podemos estar más contentos. Las instalaciones son preciosas, la comida variada y deliciosa, y todo el personal muy amable y atento. Desde el primer día nos sentimos bienvenidos y cuidados, con muchas actividades y un ambiente relajado y alegre. Pero lo que realmente hizo la diferencia fue el equipo de animación/experiencias: Viri, Kenddell, Moisés, Susy y Alejandro 🌟 Son simplemente espectaculares: súper dinámicos, alegres, cercanos y con una energía contagiosa. Cada día organizaban actividades divertidísimas — vóley, bailes, concursos, retos — siempre animando a todos a participar y asegurándose de que nadie se quedara fuera. Gracias a ellos nuestras vacaciones fueron mucho más especiales. ¡Un equipo de 10! 👏👏👏

（由 Google 翻译）上周六，我们第四次造访海洋玛雅度假村回到家，度过了绝对棒极了的一周！庭院优美，维护良好，房间非常适合睡觉，工作人员的服务更是无与伦比！所有娱乐工作人员都很棒，但肯德尔和苏珊娜让每一天都充满乐趣！泳池酒吧的米格尔、埃伯和乔尼调制的饮品堪称完美！El Charro 是我们最喜欢的午餐地点。La Dolce Vita 餐厅的西兰花、虾仁和阿尔弗雷多酱非常美味。他们的铁板烧非常美味，我们去了两次。Blue Moon 餐厅也同样美味，我们去了两次。我们晚餐时间比较晚，体育酒吧的开胃菜也很棒。周四晚上我们参加了玛雅晚餐，了解历史非常有趣，食物也令人垂涎欲滴。Mike 的咖啡是全天的绝佳选择。我永远推荐这个地方给所有想要经济实惠度假的人。我们一定会再来的！ （原文） We got home from our 4th visit to Ocean Maya last Saturday and had the absolute best week! The grounds are beautiful and well kept, the rooms are perfect for sleeping and the staff is out of this world! All of the entertainment staff were great, but Kenddell and Susana made every day so much fun! Miguel, Eber, and Jonny at the swim up bar made the perfect drinks! El Charro was our favorite lunch spot. The broccoli, shrimp, Alfredo at La Dolce Vita was delicious. The hibachi was so good we went twice. Blue moon was so good we went twice. The sports bar was great for appetizers when we had a late dinner. We did the Mayan Dinner Thursday night and learning the history was very interesting and the food was incredible. Mike's coffee was a great stop all throughout the day. Forever recommending this place to anyone wanting to get away affordably. We will definitely be back!

（由 Google 翻译）这家度假村非常注重环保。度假村里有很多令人惊叹的野生动物，比如孔雀、浣熊、鬣蜥和刺豚鼠。此外，还有火烈鸟、乌龟和猴子。健身课程由Sergio和Omar执教，堪称世界一流。Julio还记得我们，并提前为我们准备好了饮料。唯一不足之处是房间。房间装修比较老旧，墙面是灰泥的，​​而且没有抽屉可以放衣服。客房服务一流，我们去健身房上完课回来就能看到干净整洁的房间！总而言之，这是一次非常棒的体验！ （原文） The resort is very environmentally friendly. There is amazing wildlife roaming the grounds like peacocks, coatis, iguanas and agoutis. They also have flamingo, turtles and monkeys. The fitness classes are world-class with Sergio and Omar. Julio remember us and had a table ready with our beverages. My only negative is the rooms. They are very dated with stucco and no drawers to put your clothes way. The housekeeping is top notch we would go the gym for a class and return to a clean room! Overall great experience!!!

（由 Google 翻译）总体印象： 这家酒店大约有27年历史，总体维护良好，不过屋顶几处有破损。我们的房间很干净，但空调太冷，调节起来很费劲，马桶容易堵塞，保险箱一开始也坏了。窗帘和织物需要保养，但客房服务很棒——每天都会更换干净的毛巾和床单。 餐饮供应不稳定：菜品丰富，但过于油腻，以肉类为主，健康或新鲜的选择有限。许多餐厅都关门了，或者秩序混乱，工作人员似乎不堪重负。 真正的亮点是日落瑜伽——教练非常棒，体验也很棒。 泳池周围有很多日光浴床和遮阳棚，但商店和短途旅行的价格过高，而且成人娱乐活动很少。如果维护和组织得更好，这家酒店会更加令人愉快。 🧾 总体印象 Iberostar 有几个优点——客房服务出色、酒店应用程序易用性强，泳池周围空间宽敞。日落瑜伽是一次难忘的体验，绝对是度假村的一大亮点。 然而，维护问题、餐饮混乱、娱乐活动匮乏以及商店价格过高，使得我们很难完全推荐这里。如果能注重细节并改善管理，这里很容易就能成为一次更加愉快、更加全面的住宿体验。 （原文） General Impression: The hotel is about 27 years old and generally well maintained, though the roof shows damage in several areas. Our room was clean, but the A/C was too cold and hard to adjust, the toilet clogged easily, and the safe didn’t work at first. Curtains and fabrics need some care, but room service was excellent — fresh towels and sheets daily. Dining was inconsistent: plenty of food, but too heavy and meat-focused, with limited healthy or fresh options. Many restaurants were closed or disorganized, and staff seemed overwhelmed. The real highlight was the sunset yoga — absolutely wonderful instructors and a beautiful experience. Plenty of sunbeds and shade around the pool, but shops and excursions are overpriced, and there’s little entertainment for adults. With better maintenance and organization, this hotel could be much more enjoyable. 🧾 Overall Impression Iberostar has several strengths — excellent room service, helpful use of the hotel app, and plenty of space around the pool. The sunset yoga is an unforgettable experience and truly a gem of the resort. However, maintenance issues, disorganized dining, lack of entertainment, and overpriced shops make it hard to fully recommend. With some attention to detail and better management, this could easily become a far more enjoyable and well-rounded stay.

（由 Google 翻译）总的来说，我们在这里度过了非常愉快的时光。食物很棒，海滩边的快餐店热狗和汉堡都很好吃。我们很喜欢这里的餐厅，对食物没有任何不满！ 我们带着婴儿旅行，感觉很安全。但是，当我们到达时，房间里没有婴儿床，而我们之前多次要求提供。我在预订时就提出了婴儿床的要求，并且提前三天打电话确认，因为这对我们来说非常重要。前台一开始告诉我们婴儿床已经无法提供，让我们等到第二天。我当时很慌张，因为出于安全考虑，我们不能让婴儿睡在我们的床上。最终我还是解决了这个问题，但这确实费了我一番功夫。 每层楼都有饮用水供应，酒店还配备了净水器，可以随时补充饮用水。这很方便，因为我需要用过滤水清洗奶瓶，这样就不用多次索要瓶装水了。 我们住在21号楼，靠近海滩和泳池。我更喜欢这个位置，因为它离所有地方都很近，只是离大堂稍远一些。每天穿过丛林步行去餐厅真是太棒了。度假村的丛林部分给我留下了非常独特的印象，这是我在其他度假村从未体验过的。 泳池很深！四周水深5.5英尺（约1.7米），但还有一个单独的儿童泳池区，水比较浅。这样一来，如果你只想在泳池里放松一下，不想游泳，就只能在一个很小的区域内活动。除此之外，你几乎一直在游泳。 沙滩面积很大，而且没有海藻！非常干净，是我去过的最棒的沙滩之一。 娱乐活动主要在晚上10点左右结束，之后度假村就变得非常安静。如果你想寻找一个轻松自在、没有派对氛围的地方，那么这里就是你的理想之选。 总而言之，我强烈推荐这家度假村，因为它的美食、丛林景观和美丽的海滩都非常棒。对于带婴儿的家庭来说，这里也是一个不错的选择。它完全符合我们的需求和期待。 （原文） Overall we had a great time here. The food was good, snack bar by the beach had great hotdogs and burgers. We really enjoyed the restaurants. No complaints about food at all! We travelled with an infant and felt safe. When we arrived, there was no crib in our room as requested multiple times. I requested it when booking and I also called 3 days in advance to make sure since this was very important to us. The front desk first told us this was not possible anymore and to wait until the next day. I was panicking as we cannot sleep with an infant in our bed for safety purposes. I was still able to make it happen eventually but it took some convincing. Drinking water was easily accessible on each floor, they had a water filter where you could get water refills. This helped since I had to wash baby bottles with filtered water and didnt have to request multiple bottles of water. We stayed in the #21 block, close to the beach and pool. I preferred this as it was close to everything but it is further from the lobby. It was a really cool walk to the restaurants everyday through the jungle. The jungle part of the resort was a unique experience that I never had at other resorts. The pool was deep! 5.5 ft all around but there was a separate section/pool area for kids that was not deep. The problem with this is if you wanted to just relax in the pool without having to swim you could only do so in a small area. Other than that you are constantly swimming. Beach area was huge and no seaweed! Very clean and was one of the best beaches I’ve been to. Entertainment mainly finishes at around 10pm and the resort becomes very quiet after that. If you’re looking for a relaxing and “no party” vibe then this is it. Overall I would highly recommend this resort for the food, jungle feature and beautiful beach. It’s a good family resort for people with babies/infants. It was exactly what we needed and was looking for.

（由 Google 翻译）我们最近在这个度假村结束了为期一周的家庭度假，一切都很棒。我们的海滨房间棒极了。客房服务每天都做得非常出色。泳池边的调酒师非常棒，而且非常友好——每个人都非常友好。用餐体验也很棒。我唯一的不满是我们点不到墨西哥单点菜。我们不得不进城才能吃到。这在墨西哥度假村似乎很奇怪。 （原文） We recently finished a 1 week family vacation at this resort and everything was wonderful. Our beachfront room was incredible. Housekeeping did an amazing job every day. Bartenders at the pool side were fantastic and super friendly - everyone was super friendly. Dining experiences were great. My only criticism is we could not get a-la-carte Mexican food. We had to go into town for that. This seems very odd at a Mexican Resort.

（由 Google 翻译）总的来说，我们在酒店的入住体验非常愉快。房间在我们抵达时并非完全干净，这只是一个可以改进的小细节，但我们仍然非常享受这次入住。 我们尤其要感谢Alison，她从一开始就提供了卓越的服务：她非常细心周到，时刻关注着我们的需求，她热情友好的态度确实让我们的入住体验更加难忘。 我们还要感谢礼宾部的Arati，她非常友善，清晰准确地提供了我们所需的所有信息。 尽管房间的清洁度略有瑕疵，但我们仍然非常满意，并期待着酒店翻新完成后再次入住。我们相信届时将会是一次更加美好的体验。 （原文） Nuestra estancia en el hotel fue muy agradable en general. La habitación no estaba totalmente limpia al momento de nuestra llegada, lo cual fue un pequeño detalle que podría mejorar, pero aun así disfrutamos mucho nuestra visita. Queremos agradecer especialmente el excelente trato que nos brindó Alison desde el primer momento: muy atenta, siempre pendiente de nosotros y con una actitud cálida que realmente hizo la diferencia en nuestra experiencia. También agradecemos a la concierge Arati, quien fue muy amable y nos proporcionó toda la información que necesitábamos de forma clara y precisa. A pesar del detalle de la limpieza, quedamos muy contentos y no podemos esperar para regresar cuando terminen la remodelación del hotel. Estamos seguros de que será una experiencia aún mejor.

（由 Google 翻译）千万别去！跟广告上完全不一样——看看照片！ 我们晚上10点到达酒店，被安排在一个又黑又旧的房间里，家具破损，装修糟糕，淋浴间也修得一塌糊涂——他们把瓷砖拆了，用涂了油漆的水泥随便修补了一下（见照片）。阳台上的桌椅也不配套，而且也有损坏。 第二天早上，我们去前台要求退款——房间显然不能接受。前台接待员丹妮拉看了照片，却仍然告诉我们，如果想要更好的房间，就得额外付费。简直难以置信！ 在我们坚持不懈之后，经理才同意免费给我们换一个更好的房间。但那时我们已经决定离开了。第一个房间简直是耻辱，根本不应该提供给客人。这种缺乏尊重的态度令人愤慨。 为了避免损失金钱，我们最终不得不换到同一连锁酒店的另一家，结果额外支付了900美元外加交通费。更糟糕的是，新酒店还试图收取我们600美元的提前入住费，白白浪费了我们一整天的假期。 这是一次令人沮丧、屈辱且失望的经历。伊贝罗斯塔酒店集团显然正在走下坡路。我们绝不会再来，也绝不会在任何情况下推荐这家酒店。 ——————千万别去！跟广告宣传的完全不一样！看看照片！ 我们晚上10点到达酒店，被安排到一间昏暗破旧的房间，家具破损，装饰糟糕，淋浴间也修得一塌糊涂：他们拆掉了瓷砖，用涂了油漆的水泥“修补”了一下（见照片）。阳台上的桌椅也歪歪扭扭，而且有破损。 第二天早上，我们去前台要求退款：很明显，这间房间根本无法接受。接待我们的丹妮拉看了照片后仍然告诉我们，如果想要更好的房间，就得补差价。这简直令人无法接受！ 直到我们坚持要求，经理才出现，提出免费给我们换一间房。但我们还是决定离开。第一间房简直糟糕透顶，根本不应该分配给客人。服务态度极其恶劣。 为了避免损失，我们最终换到了同一连锁酒店的另一家，为此支付了900美元的差价以及转房费。更糟糕的是，新酒店还要收取600美元的提前入住费，害我们白白浪费了一天假期。 这是一次令人沮丧、屈辱和失望的经历。伊贝罗斯塔酒店集团显然正在走下坡路。我们绝不会再来，也绝不会在任何情况下推荐这家酒店。 （原文） DO NOT GO! NOTHING LIKE WHAT THEY ADVERTISE – SEE PHOTOS We arrived at the hotel at 10 PM and were given a dark, old room with broken furniture, awful decor, and a poorly repaired shower — they had removed tiles and patched it up with painted cement (SEE PHOTOS). The balcony table and chairs didn’t match and were damaged too. The next morning, we went to reception to ask for a refund — the room was clearly unacceptable. Daniela, the receptionist, saw the photos and still told us that if we wanted a better room, we had to pay extra. Unbelievable! Only after insisting did the manager offer us a better room at no charge. But by then, we had already decided to leave. That first room was a disgrace and should never have been given to a guest. The lack of respect was outrageous. We ended up switching to another hotel from the same chain just to avoid losing our money, and had to pay an additional USD 900 plus transportation. We also lost a full day of our vacation because the new hotel tried to charge us USD 600 more for early check-in. A frustrating, humiliating, and disappointing experience. Iberostar is clearly in decline. We will never return and do not recommend it under any circumstances. ——————— NO VAYAN! Nada que ver con lo que publican! VER FOTOS Llegamos al hotel a las 10 de la noche y nos asignaron una habitación oscura, vieja, con mobiliario roto, decoración espantosa y una ducha mal reparada: le habían sacado azulejos y la habían “arreglado” con cemento pintado (ver fotos). El juego de mesa y silla del balcón era desparejo y estaba dañado también. A la mañana siguiente fuimos a recepción para pedir el reembolso: era evidente que la habitación no estaba en condiciones. Daniela, quien nos atendió, vio las fotos y aún así nos dijo que si queríamos una mejor habitación, debíamos pagar la diferencia. ¡Inaceptable! Solo cuando insistimos, apareció el gerente para ofrecernos otra habitación sin cargo. Pero igualmente decidimos irnos. Esa primera habitación era una vergüenza, y nunca debió haber sido asignada a un huésped. El destrato fue tremendo. Terminamos cambiándonos a otro hotel de la misma cadena para no perder el dinero, pagando una diferencia de USD 900 más traslado. Además, perdimos un día de vacaciones porque en el nuevo hotel querían cobrarnos USD 600 más por hacer check-in temprano. Una experiencia frustrante, humillante y decepcionante. Iberostar está claramente en declive. No volveremos y no lo recomendamos bajo ningún concepto.

（由 Google 翻译）娱乐团队非常棒，让整个体验物超所值。我们和Cíntia、Alan和Johana一起参加了各种活动，玩得非常开心，气氛友好又欢乐！还有Sérgio和Omar带我们去健身和瑜伽，他们也非常友好，而且充满激励！他们都会花时间了解你，让你感到宾至如归。非常感谢大家！！ Maria de Canadá/Brasil 和 Adam (Sandler) :) （原文） The entertainment staff are amazing and really make the experience worthwhile. We had a great time with Cíntia, Alan, and Johana for various activities, such friendly and fun vibes!! As well as with Sérgio and Omar for gym and yoga, who were so friendly and motivating! They all really take the time to get to know you and make you feel welcome. Muchas gracias a todos!! Maria de Canadá/Brasil y Adam (Sandler) :)

（由 Google 翻译）这个度假村并不适合蜜月旅行，来这里的人大多是家庭和一些年轻人。平均年龄在50岁以上。家具略显20世纪90年代的风格，但保养得不错。食物和饮料不错，但景点乏善可陈。海滩很棒，但海水里长满了藻类（这是一个无法解决的问题）。想好好游泳根本不可能！度假村距离坎昆机场一小时车程，位于一个封闭的管制区域。我不会再选择这里了。 （原文） Villaggio vacanze poco adatto ad una luna di miele, frequentato soprattutto da famiglie e pochi giovani. Fascia di età media dai 50 anni in su. La struttura come arredamenti è rimasta agli anni 90 anche se è tenuta bene. Cibo e bevande di buona qualità, attrazioni monotone. Spiaggia fantastica, ma acqua del mare infestata dalle alghe( problema non risolvibile)... Fare un bagno decente è proibitivo! Distante 1 ora dall'aeroporto di Can Cun il villaggio si trova all'interno di un'area chiusa e controllata. Non lo risceglierei.

（由 Google 翻译）我们这次入住的地点非常安静，尤其考虑到我们带着幼儿出行，这一点让我印象深刻。房间真的很棒，有两个洗手池和一个宽敞的阳台。房间非常干净，酒店甚至还为我孩子的吸管杯提供了消毒器。饮用水是过滤的。酒店非常贴心地满足了我们的需求。我们非常感谢能入住这家度假村，也很高兴选择了这里。度假村设有儿童泳池和儿童游乐区，里面有游乐场和各种活动。夜间娱乐活动也很精彩。各个场所都提供儿童座椅。自助餐种类丰富。地中海餐厅尤其令人惊艳。非常感谢你们！ 对了，海滩也很棒，工作人员超级友好。 （原文） I was very impressed with our quiet location especially since we were travelling with a toddler. The room is definitely amazing, two sinks and a large porch. Very clean and we were even provided a sterilizer for my child’s sippy cups. They have filtered water. They were very accommodating to our needs. We are very appreciative and more than happy for coming to this resort. They have a child pool and a child area with a playground and activities. Greta night time entertainment. High chairs if needed at each location. A variety of food at each buffet. The Mediterranean restaurant was amazing. Thank you guys so much. Ps the beaches are also amazing and the staff is super friendly.

（由 Google 翻译）我和男朋友在2025年10月的最后一周入住了Viva Maya度假村。我们在那里度过了无比美好的时光。我们的房间很漂亮，就在海滩边，食物总是那么美味，娱乐团队也棒极了。我们还享用了龙虾晚餐，如果你想升级一下晚餐，强烈推荐！我们还参加了海龟之旅，也精彩极了。所有的调酒师和工作人员都非常友善。海滩也美得令人窒息，而且因为有很多座位，我们完全不用担心找不到地方！我们绝对会推荐这家度假村！ （原文） My boyfriend and I stayed at Viva Maya the last week of October 2025. We had the most incredible time at this resort. Our room was beautiful and right on the beach, the food was always amazing and the entertainment staff were so great. We also got the lobster dinner and highly recommend it if you want to pay for an upgraded dinner. We did the sea turtle excursion and it was also so fantastic. All the bar tenders and staff were so kind. The beach was also so beautiful and we never had to worry about a spot cause they’re lots of seats! We would definitely recommend this resort!

（由 Google 翻译）我在这家酒店度过了非常愉快的时光。酒店位置优美，我必须特别赞扬所有员工的优质服务；他们非常友善，而且总是体贴周到。我独自旅行，他们让我始终感到安全。 我建议自助餐可以为墨西哥人提供更多选择，例如口味更浓郁、更辛辣的菜肴。 我非常感谢酒店全体员工。祝贺大家！ （原文） Me pase una magnífica estadía en este lugar, el lugar es precioso, he de destacar la atención por parte de todo el personal son muy amables y siempre se mantuvieron atentos al servicio. Viaje sola y en todo momento me hicieron sentir segura. Me gustaría comentar que para el bufet sería una buen alternativa poner opciones más variadas para mexicanos, como lo es la comida picante con más sazón. Estoy muy agradecida con todo el personal del hotel, felicidades para todos.

（由 Google 翻译）11月7日，我和家人（我们一共八个人）入住普拉亚德尔卡门的维瓦温德姆玛雅酒店。从一开始，酒店的卫生状况就给我们留下了非常糟糕的印象，这一点显而易见。自助餐的食物种类少得可怜，质量也很差。一位员工坐下来吃午饭，我们向他反映了我们的担忧，因为这个问题已经困扰我们多年了。他告诉我们，这种情况已经持续多年了。24小时营业的小吃吧只有炸薯条、来路不明的汉堡包和看起来已经过期的热狗。然而，当我们以为已经见识过所有糟糕的情况时，回到房间后，我们震惊地发现我女儿的衣服上趴着一只老鼠。为了淡化这件事，他们问我们是否确定那是老鼠，暗示是我们忘记关窗户造成的，但我们根本没有开窗。任何啮齿动物都能轻易从门缝钻进来，而今天最令人气愤的是他们居然还要我们支付清洁费。说实话，这家酒店服务差劲，设施低劣，而且在我生日那天晚上，我明明在海边待到午夜也没打扰任何人，却遭到保安的恶劣对待，简直令人作呕。我绝对不推荐这家酒店。我的评分连零分都不想给。 （原文） El 7 de noviembre entre con mi familia (somos 8) al hotel Viva Wyndham Maya en Playa del Carmen y lo único que obtuve desde el principio fue una mala impresión por su aspecto con falta de higiene, se notaba a leguas. La poca comida y de mala calidad en el buffet, en una oportunidad se sentó a almorzar uno de sus empleados y le comentamos lo que nos parecía ya que nos llamaba la atención y nos dijo que hacía años que estaba en ese estado nefasto. El snack abierto las 24hs solo tenían papa frita, hamburguesas de procedencia dudasa y hot dog que por el aspecto parecían pasados de la fecha de vencimiento. Pero cuando creíamos que lo habíamos visto todo aún nos sorprendimos más, al llegar a nuestra habitación y encontrarnos con una rata arriba de la ropa de mi hija, y para menos preciar la situación nos preguntaron si estábamos seguros de que era una rata, que en todo caso era nuestra culpa por dejar la ventana abierta, cosa que no sucedió. Por debajo de la puerta entra tranquilamente cualquier roedor y la indignación más grande llegó hoy cuando nos hicieron pagar la tasa de sanidad. Sinceramente entre la atención y la poca calidad del hotel, el maltrato recibido por un guardia de seguridad la noche de mi cumpleaños por estar esperando las 00hs a la orilla del mar sin estar molestando a nadie. Una verdadera vergüenza ese hotel. No lo recomiendo en absoluto. Mi puntuación no llega ni a 0.

（由 Google 翻译）我们已经去过这家度假村三次了，四月份还要再去一次。 非常喜欢这里的员工、娱乐活动和地理位置。海滩很美，度假村也很干净。我们上次去的时候房间正在翻新，所以我很期待看到翻新后的样子。我们也住过姐妹度假村 Viva Azteca，非常期待下次去那里。 （原文） We have been to this resort 3 times and are going back for a 4th in April. Love the staff, entertainment and location. The beach is beautiful and the resort is very clean. The rooms were being updated when we were there last so I can't wait to see the updates. We have stayed at the sister resort viva Azteca also, can't wait to go visit there as well.

（由 Google 翻译）您好。 我四天前入住了这家酒店。服务、设施，当然还有海滩，都非常棒。 酒店位置优越，靠近卡门海滩中心，步行或驾车均可到达。 入住期间，酒店员工非常友好，设施和海滩都保持得非常干净，房间宽敞，设施齐全，空调运转良好，温度始终舒适宜人。 酒店的应用程序非常实用，可以查看活动安排和菜单。我一定会再次入住。 （原文） Hola. Me hospede en este hotel hace durante cuatro días. Hermosa la atención, las instalaciones y la playa por supuesto. La ubicación es muy linda, cerca del centro del PdC, se puede ir caminando o en auto. El personal muy amable en toda la estadía, con instalaciones siempre limpias al igual que la playa, las habitaciones amplias, con todo lo necesario y el aire funciona perfecto, por lo cual siempre se encuentran a una temperatura agradable. La app del hotel ayuda mucho en cuanto a horarios y menú. Sin dudas es un lugar al que volveria

位置很好，离车站码头第五大道都是走路几分钟的样子，但是晚上又不会吵闹。房间也不错；装修挺有特点，屋顶的无边泳池也很出片。服务态度也不错；唯一的就是当时我们订的房间没有Wi-Fi，和前台沟通了很久才给我们换房间。不过最后给我们送了早餐也不错👍

很漂亮的酒店 顶楼的餐厅风景很好 Arturo还给我们带了龙舌兰酒 很热情 Isabel 也很友好

（由 Google 翻译）我享受了一次美妙的水疗体验，与为我提供服务的那位美丽善良的理疗师建立了深厚的感情。我提到我正在庆祝生日，她确保我在理疗过程中感受到特别的关怀，还安排酒吧的工作人员为我准备了一份惊喜小食。 从屋顶无边泳池望出去的景色令人叹为观止，房间宽敞现代。 我唯一不满的是，我的行李等了30分钟才送到房间，最后不得不自己去取。 （原文） I had a wonderful spa experience and connected with the beautiful soul that provided my treatment. I mentioned I was celebrating my birthday and she made sure I felt special during my treatment and surprised me with the bar staff for a special treat as well. The view is amazing from the infinite roof top pool and the rooms are spacious and modern. My only complaint is I waited 30 min for my luggage to be delivered to my room and ended up having to retrieve it myself.

（由 Google 翻译）从我们入住的那一刻起，这家酒店的服务就令人赞叹！屋顶的景色美极了，服务更是一流。Arturo从第一天起就叫出了我们的名字，让我们的入住体验满分！Josedir非常友善，还提供了当地最好的推荐。Arturo和Josedir都非常热情好客——让人忍不住想再来泳池边！我们已经在计划下次入住了，甚至还没退房呢。强烈推荐！ （原文） This hotel had amazing service from the moment we checked in! The rooftop has awesome views and even better service. Arturo knew us by name after day one and made our experience a 10 out of 10! Josedir was so kind and had the best local recommendations. Both Arturo and Josedir were so welcoming—it made you want to keep coming back to the pool! We’re already planning our next stay and haven’t even checked out yet. Highly recommend

（由 Google 翻译）星级评价仅针对活动协调方面。 场地、餐饮和服务人员都是五星级的。问题出在活动协调员身上。 我预订这个场地是为了举办我与亲朋好友的婚礼庆祝活动。婚礼前几周，Daphna一直与我保持着良好的沟通，但之后她就隔几天才回复一次，然后在婚礼前三天，她竟然关机了，联系不上。 婚礼筹备过程中难免会有一些临时的布置，但当我到达现场时，发现家具和之前沟通的内容完全不一样，婚礼上所有重要的细节要么根本不存在，要么完全相反。其他工作人员很快就帮我们解决了问题，但当我向Daphna反映情况时，她却只会找借口。 如果你要和Daphna对接，我强烈建议你准备一个备选方案。 特别感谢Antanio，他为所有宾客提供了非常棒的服务。 （原文） This star rating only reflects the event coordination. Venue was 5 star, food and beverage was 5 star, and food and beverage staff was 5 star. This issue was the event coordinator. I booked this venue to host my wedding celebration for friends and family, Daphna was very communicative up until about a few weeks before the event, then I would only get replies once every few days, then THREE days before the wedding she turned her phone off and was unreachable. Obviously there is last minute setup that needs to happen for a wedding, and when I arrived the day of, I showed up to completely different furniture then talked about, and every fine detail you can think of that goes into a wedding either didn't exist or was the opposite. The rest of the staff quickly helped us pivot, but when I addressed this with Daphna all she had was excuses. If you are dealing with Daphna, I strongly recommend you have a back up plan. Special shout out to Antanio as he did an amazing job with all the guests.

（由 Google 翻译）这个地方太棒了！！！！我不喜欢被困在一个地方，而这里应有尽有！普拉亚德尔卡曼的主要街道就在门口。 酒店的服务非常棒。晚餐、早餐和饮料一价全包，满分10分。 出门游览还可以享受折扣。如果你问前台，他们会给你一张5个度假村的一日通票。感受一下这里的与众不同。你会发现市中心更棒。 （原文） Place is fantastic. !!! I’m not the person to be trapped in one place and this location has it all! The main strip of playa del Carmen at your door. The service of the hotel is fantastic . All inclusive for dinner and breakfast and drinks are 10/10. You can get discounts as well on excursion. And if you ask the front desk they’ll give you a day pass to the 5 resort. Feel the difference. And you’ll see downtown is better.

（由 Google 翻译）Josédir 和 Arthuro，以及我们酒店的所有员工，都提供了卓越而周到的服务。我特别想表扬这两位员工，他们展现了极大的友善，尽管存在语言障碍，他们仍然让我们感到宾至如归。 我们竭尽所能款待每一位客人，他们也会感激我们如此友善、亲切和周到。 非常感谢你们的热情款待。我们将永远珍藏你们和墨西哥的美好回忆。🇲🇽❤️ ___________ Josédir 和 Arthuro，以及整个酒店团队，都提供了卓越而周到的服务。我尤其想表扬这两位员工，他们非常友善，尽管存在语言障碍，他们仍然让我们感到宾至如归。 我们尽力做个好客人，他们也以热情、体贴和贴心的举动回应了我们的好意。 衷心感谢！我们会永远珍藏与您以及墨西哥的美好回忆！🇲🇽❤️ （原文） Josédir y Arthuro, así como todo el equipo del hotel, nos ofrecieron un servicio excepcional y muy atento. Quiero destacar especialmente a estos dos empleados porque demostraron una gran amabilidad y supieron hacernos sentir cómodos a pesar de la barrera del idioma. Tratamos de ser los mejores huéspedes posible, y ellos supieron reconocer nuestra buena voluntad ofreciéndonos a su vez bondad, amabilidad y hermosas atenciones. Muchas gracias de todo corazón. Guardaremos muy lindos recuerdos de ustedes… y de México. 🇲🇽❤️ ___________ Josédir et Arthuro, ainsi que toute l’équipe de l’hôtel, ont offert un service remarquable et attentionné. Je souligne particulièrement ces deux employés, car ils ont fait preuve d’une grande gentillesse et ont su nous mettre à l’aise malgré la barrière de la langue. Nous avons tenté de notre mieux d’être de bons invités, et ils ont su reconnaître notre bonne volonté en nous offrant à leur tour de la bienveillance, de la bonté et de délicates attentions. Merci du fond du cœur. Nous garderons de très beaux souvenirs de vous… et du Mexique ! 🇲🇽❤️

（由 Google 翻译）我度过了一段非常愉快的时光。房间的布置与星级相符。由于我入住时正值淡季，酒店并没有客满，所以有很多躺椅可供使用。餐厅人员配备齐全，打扫、洗涤、更换、打包和送回所有食物都一应俱全。食物种类丰富，即使你不喜欢墨西哥菜，也总有很多传统菜肴可供选择。甜点也很美味。水果总体来说也不错。唯一让我有点不明白的是，他们没有像样的鱼，但有贻贝、鱿鱼和螃蟹。 （原文） Произвел очень приятные впечатления. Обстановка в номере соответствует звёздности . Так как я был в невысокий сезон и отель был не полон , было много свободных лежаков. Много персонала в ресторане, всё убирают моют, меняют , уносят, приносят. Еда разнообразна и если мексиканская кухня вам не нравится, всегда есть что выбрать из традиционных блюд. Десерты тоже вкусные. Фрукты в основном вкусные. Единственно что не понятно , нет нормальной рыбы, зато мидии кальмары и крабы есть.

（由 Google 翻译）⭐ 酒店入住真实评价 ⭐ 感谢酒店员工的悉心服务，我在酒店度过了许多美好的时光。 我特别要感谢礼宾部的Delia，她总是那么热情友好，总是面带微笑地解决所有问题；自助餐厅的服务员Deyanira，她总是非常细心周到，一看到我们就立刻准备好卡布奇诺——她真是太棒了；意大利餐厅的服务员Francisco，他非常专业；小吃吧的Diego，他总是确保我们所需的一切都得到满足；还有分时度假部门的Elsa，她非常亲切和尊重人。 酒店员工的服务简直太棒了。 正是他们真正提升了酒店的入住体验。 然而，我也必须提到一个主要的不足之处：分时度假经理Naim。他的态度非常恶劣，推销手段咄咄逼人，完全不专业，而且举止粗鲁无礼。他甚至会让你觉得不买分时度假套餐很可惜。非常糟糕。 说实话，食物简直糟透了。虽然是全包式酒店，食物质量差强人意也情有可原，但即便如此，食物质量也实在不敢恭维。他们的“特色餐厅”几乎总是千篇一律：一份肉类，各种做法的土豆，甜椒，南瓜，肉汁，以及一种奶油香醋汁。所有菜品都平淡无奇，毫无特色，而且重复单调。 酒店设施还算可以，但没什么特别之处。 总结： 🔹 员工：10/10 🔹 食物：2/10 🔹 设施：7/10 🔹 分时度假（经理）：-100/10 酒店团队非常出色，但糟糕的食物和推销压力严重影响了入住体验。 （原文） ⭐ RESEÑA HONESTA DE MI ESTANCIA EN EL HOTEL ⭐ Mi experiencia en el hotel tuvo momentos muy buenos gracias al personal, que de verdad se rifa como los grandes. Quiero reconocer especialmente a Delia, la concierge, siempre amable y resolviendo todo con una sonrisa; Deyanira, mesera del buffet, súper atenta en todo momento, siempre nos tenía nuestros capuchinos listos en cuanto nos veía, la mejor de todas; Francisco, mesero del restaurante italiano, súper profesional; Diego, de la zona de snacks, siempre pendiente de que no faltara nada; y Elsa, del área de tiempos compartidos, que fue un amor y muy respetuosa. La atención del personal es simplemente EXCELENTE. Son ellos quienes realmente levantan la experiencia del hotel. Sin embargo, también debo mencionar un gran punto negativo: el gerente de tiempos compartidos Naim. Pésima actitud, agresivo para vender, cero profesional y con modales que dejan mucho que desear. Literal, casi haciéndote sentir mal por no comprar. Muy mal ahí. Sobre la comida, siendo sinceros: es MALÍSIMA. Se entiende que es un hotel todo incluido, pero aun así la calidad es baja. Y sus “restaurantes de especialidad” son prácticamente lo mismo siempre: una proteína, papas en cualquier presentación, morrón, calabaza, gravy y una vinagreta cremosa tipo balsámico. Todo sin sabor, básico y repetitivo. Las instalaciones no están mal, cumplen, pero nada espectacular. En resumen: 🔹 Personal: 10/10 🔹 Comida: 2/10 🔹 Instalaciones: 7/10 🔹 Tiempos compartidos (gerente): -100/10 El equipo del hotel vale oro, pero la comida y la presión por vender empañan mucho la experiencia.

（由 Google 翻译）太糟糕了。我在这家“度假村”住了一周，订了两间房，花了大约3000欧元。第一天我们到的时候，酒店因为暴风雨停电、停水、没Wi-Fi。我觉得度假村居然没有发电机来应对这种紧急情况简直荒谬。我有个两岁的女儿，结果直到深夜都洗不了澡。虽然我订了两间房，也特意说明要相邻的，结果到了之后，我们却被安排了两间相距很远的房间，而且根本没法换。 所有房间中间都有一扇门连着隔壁房间，所以如果邻居很吵，就算你轻声细语，也能听得一清二楚。真是太糟糕了！ 房间还算干净，就是窗帘都脏兮兮的，上面还有污渍。客房服务时间很奇怪（比如午饭后），所以很多时候我们的房间都没打扫干净。酒店俯瞰着一家夜总会，音乐一直播放到深夜，房间里当然也能听到音乐。 除了几个服务员和卖沙滩巾的小哥很热情之外，其他员工都冷漠无情，脸上几乎没有笑容。餐厅的接待简直糟糕透顶；你必须排队才能进去，因为每天每餐他们都要问你的房间号、姓名和过敏史，然后才带你到座位上。我们经常要等五分钟以上，因为他们说没有空位，尽管明明有很多空位。我觉得员工根本没能力同时照顾好几桌客人。如果你要一把额外的刀、一杯水或其他任何东西，他们都要等半个小时才能送来。但除了糟糕的服务之外，最糟糕的还是食物；每天都是一样的菜，味道差得令人尴尬，简直像高中食堂的饭菜。但如果您真的吃腻了自助餐，酒店还提供三家其他餐厅：一家意大利餐厅，作为意大利人，我当然要劝您避开，因为它一点也不正宗。一家日本餐厅；如果日本人知道这家餐厅，他们肯定会举报的。一家墨西哥餐厅：或许是其中最不糟糕的；也难怪，连自己的菜都不会做，真是让人头疼。接下来我们说说度假村的酒吧：鸡尾酒和果汁的品质令人尴尬，3升装的可乐倒进杯子里，明显已经没气了。服务员脸上从来没有笑容。 度假村还提供非常不错的晚间娱乐活动。或许娱乐活动是这里最好的部分，而且工作人员非常友好。 现在我们来说说按摩：90欧元一次按摩，简直离谱！我建议您离开度假村，花25欧元就能享受到非常棒的按摩。这家度假村的按摩师为了招揽顾客（显然是因为价格高），早上会站在泳池边拉客。总之，如果你正考虑预订这家酒店……还是另寻他处吧。 （原文） Pessimo. Ho soggiornato in questo “resort” per una settimana, ho prenotato due camere e ho pagato circa 3000€. Il primo giorno siamo arrivati e l’hotel era senza luce, senza acqua e senza wifi a causa di un temporale, trovo assurdo che un resort non abbia un generatore per gestire emergenze come questa, ho una figlia di due anni che non ho potuto lavare fino a tarda sera. Anche se ho prenotato due camere e specificato di volerle avere vicine, al mio arrivo ci sono state date due camere distanti e senza la possibilità di cambiarle. Le camere hanno tutte una porta nel mezzo che comunica con la camera a fianco, quindi se vi capitano dei vicini rumorosi si sente tutto, anche se si parla a voce bassa. È terribile! Le camere sono abbastanza pulite, anche se le tende erano tutte macchiate e sporche. Il servizio di pulizia delle camere viene fatto in orari improbabili (tipo dopo pranzo) quindi molte volte non ci è stata pulita la camera. L’hotel si affaccia su un locale notturno che mette musica fino a tarda sera e ovviamente la musica si sente dentro le camere. Il personale è antipatico, niente sorrisi, solo ad eccezione di qualche cameriere e dei ragazzi dei teli mare che sono molto simpatici. L’accoglienza al ristorante è ridicola, devi fare la fila per entrare perché ti chiedono ogni giorno, ad ogni pasto, numero della camera, nome e allergie e poi ti accompagnano al tavolo. Molto spesso abbiamo dovuto aspettare per più di 5 minuti perché a loro dire non avevano tavoli liberi, anche se ovviamente era pieno di tavoli liberi, credo che il personale non fosse in grado di gestire più tavoli contemporaneamente. Se chiedi un coltello extra, un bicchiere d’acqua o altro te lo portano dopo mezz’ora. Ma oltre il servizio pessimo, la cosa peggiore è il cibo, ogni giorno le stesse cose con una qualità imbarazzante da mensa scolastica. Ma se proprio sei stanco di mangiare al buffet, l’hotel ti offre altri 3 ristoranti: uno italiano, e ovviamente da italiana vi dico solo di evitarlo perché non ha niente di italiano. Uno giapponese, se i giapponesi sanno dell’esistenza di questo ristorante li denunciano. Uno messicano: forse il meno peggio, giustamente se non sanno cucinare la loro cucina sono messi male. Ma ora passiamo ai bar del resort: i cocktail e i succhi di frutta sono di una qualità imbarazzante, la coca cola nella bottiglia di 3lt che viene versata nei bicchieri e ovviamente è sgasata. Camerieri che non sorridono mai. Il resort offre anche animazione serale molto carina. Forse l’animazione è stata la cosa più bella di tutte, anche i ragazzi dell’animazione molto simpatici. Passiamo ora ai massaggi, 90 euro per un massaggio, ridicolo! Vi consiglio di uscire dal resort per farvi fare dei fantastici massaggi a 25 euro. Le massaggiatrici del resort sono talmente disperate che non trovano clienti (ovviamente a causa del prezzo) che la mattina si mettono nella piscina cercando di convincerti a fare un massaggio. Insomma, se state pensando di prenotare questo hotel… cercate altrove

（由 Google 翻译）这家酒店管理混乱，前台工作人员态度恶劣。访客完全不受欢迎，我被他们大声呵斥（这种行为完全不可接受），并被告知我的访客只能待在入口处。他们甚至不允许我带他们去泳池。“适合家庭入住”的真正含义似乎是让客人在泳池里喝酒喝到吐。唯一值得称道的就是自助餐厅和泳池边友好的服务员！哦，对了，他们还会推销酒店股份，浪费你一个半小时的假期时间。绝对不会再来了！！ （原文） Dieses Hotel hat kein gutes Management und an der Rezeption unfreundlich . Besucher sind völlig unerwünscht und ich wurde angebrüllt ( völlig inakzeptables Verhalten )dass mein Besuch am Eingang bleiben muss. Ich durfte nicht den Pool zeigen .familienfreundlich heißt saufen bis zum kotzen in den Pool . Das einzige Highlight sind die netten Kellner beim buffet ! Und um den Pool . Ach ja und sie wollen dir Hotel Anteile verkaufen und klauen dir 1,5 Stunden Urlaubszeit Definitiv nie mehr wieder!!

（由 Google 翻译）房间干净整洁，装饰精美，毛巾也定期更换。清洁阿姨人很好，但有时会忘记更换卫生纸或倒垃圾，或者玩手机时把睡衣放在床头柜上。😉 保险箱没电了，不过两天后我们终于找到人换了电池。酒店位置就在海边，离主要海滨大道不远。入住期间，泳池只开放了一部分，因为另一部分正在装修，我们在办理入住时才知道。😐 真可惜……😕 晚上7点前，娱乐人员可以帮忙更换毛巾，之后前台24小时都可以更换。食物很美味，服务也很友好（除了苏瑞，她当时在炸物区，而且更喜欢招待墨西哥客人，我的菜等了将近10分钟才上）。娱乐人员非常友好，让客人玩得很开心。晚间娱乐活动可以更频繁、更丰富一些。小吃吧供应美味的墨西哥菜肴，点菜餐厅也值得推荐。有时海边藻类较多，但很快就被清理干净了。总体来说，印象不错；对于期望值不高的客人，这家酒店非常值得推荐。 （原文） Pokoje czyste, fajnie urzadzone, reczniki wymieniane na bieżąco. Pani sprzątająca bardzo miła ale czasem zapominała wymienić papieru toaletowego lub opróżnić kosza na śmieci lub zostawiała piżamę na stoliczku nocnym na telefonie 😉 Sejf byl rozladowany ale po 2 dniach udało sie znalezc kogos kto wymienil baterie. Lokalizacja na samym morzem, niedaleko od głównego deptaku. W czasie naszego pobytu basen był czynny tylko w jednej części, bo druga była w remoncie o czym dowiedzieliśmy sie przy zameldowaniu.😐Szkoda...😕Ręczniki mozna wymieniac u animatorów do godziny 19 a potem przez całą dobę bezproblemowo w recepcji. Jedzenie pyszne, obsługa miła ,(oprócz Suri, która była na smażalni i preferowała gości meksykańskich a ja czekałam prawie 10 minut na moją potrawę). Animatorzy bardzo sympatyczni , super zabawiali gosci. Wieczorne animacjie mogłyby być częstsze i bardziej urozmaicone. W snackbar pyszne meksykanskie potrawy, restauracje a'la cart godne polecenia. Czasem nad morzem bylo dużo alg ale sprzątane były na bieżąco. Ogólnie dobre wrażenie , dla osób nie mających wygórowanych wymagań hotel jak najbardziej godny polecenia.

（由 Google 翻译）装修完成后，这个地方很有潜力。但是，没有完整的泳池会稍微影响体验。 客户服务也有待改进。Jesus 曾经毫无必要地教训过我，说我该如何更改预约（其实只要简单地说“可以”或“不可以”就足够了）。早餐和午餐的那位安排座位的女士也让我感觉很不受欢迎。 最棒的是早餐时做煎蛋卷的那位女士、Francisco（墨西哥餐厅的服务生）以及日式餐厅的所有人。 我强烈建议你预订餐厅。 房间有点陈旧。 附近到处都有污水味。我认为这不仅仅是酒店的问题，但绝对值得注意。 （原文） The place has potential once the renovation is completed. However not having the whole pool is impacting the experience a bit. The customer service can also be improved. Jesus once gave me a lecture unnecessarily about changing an appointment (when a simple yes it's possible, or no it's not would have done the job) and the lady seating you at breakfast and lunch also makes you feel quite unwelcomed. The best is the lady at breakfast who makes the omelette, Francisco (service at Mexican) and everyone in the Japanese. I would highly recommend you book the restaurants. The rooms are a bit dated. There's a general sewage smell in the area. I don't think it's a hotel only problem but definitely something to be mindful of.

（由 Google 翻译）这里氛围温馨，非常适合家庭聚餐，自助餐服务周到热情。饮品品质上乘，调酒师也超级友好；所有员工都对所有顾客彬彬有礼，无一例外。 娱乐区为孩子们准备了丰富多彩的活动。今天，一些小朋友在泳池边制作手链。员工 Kenia 和 Abi 非常友善；祝贺她们出色的工作表现和对工作的热情——继续保持！ （原文） Un lugar acogedor, agradable para la familia, el servicio del buffet atento y agradable. Bebidas buenas y los chicos del bar súper amigables, todos en general dan un buen trato a todos los clientes sin excepción. En el área de entretenimiento un programa muy diverso para los pequeños, hoy hemos pequeños hicieron pulseras alrededor de la alberca; muy agradables la chicas encargadas Kenia y Abi mil felicitaciones por su desempeño y su pasión por el trabajo, sigan así.

（由 Google 翻译）这是我第二次入住这家度假村，我可以负责任地说，我还会再来的。这里的服务简直棒极了，无论哪位服务员，你都会得到无微不至的照顾。他们对细节的关注令人赞叹。房间每天都一尘不染，客房服务24小时全天候提供，他们的热情友好更是无与伦比。每晚都有精彩的表演，宾客们总是能尽兴而归。泳池/海滩服务也很棒，他们总是能及时送上饮料和小吃。我唯一希望的是，度假村里能有一个夜总会或者小型购物中心。总之，我一定会再次光临！ （原文） This was my second time at this resort and let me tell you I would keep coming back. The service is spectacular, doesn’t matter who serves you - you are always left taken care of. The attention to detail is remarkable. Rooms are spotless everyday, room service 24/7, and their kindness goes beyond measure. Shows are every night and people are always entertained. Pool/beach service is also great they always bring your drinks/snacks in a timely manner. The only thing I wish they had was either a night club or a small shopping center inside the resort. All in all, I would definitely come here again!

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 完美无瑕——我体验过的最好的全包式服务！ 我们刚刚结束了在Riu Palace Riviera Maya酒店度过的两周难忘的旅程，说实话，从始至终，一切都堪称完美。酒店本身就令人叹为观止——一尘不染的庭院、精美的客房，以及轻松而奢华的氛围。 真正让这次住宿体验如此非凡的是酒店的员工。我们遇到的每一位员工都竭尽全力，确保我们拥有所需的一切（甚至更多！）。一切都从不嫌麻烦——他们真心实意地让我们每天都感到特别。 全包式服务……哇！毫无疑问，这是我体验过的最好的。食物始终如一地美味——从新鲜的早餐到精彩的主题晚宴——饮品也是顶级品质，细心的酒吧工作人员似乎总是在你开口之前就知道你想要什么。 从一尘不染的海滩到精彩的晚间娱乐活动，每一个细节都堪称完美。从抵达到离开，我们都感受到无微不至的关怀。 如果您正在寻找一个真正提供五星级服务、真诚温暖、风格独特的住所，这里就是您的理想之选。我们迫不及待地想再次光临——这无疑是我们度过的最棒的假期。 （原文） ⭐️⭐️⭐️⭐️⭐️ Absolute Perfection – The Best All-Inclusive I’ve Ever Experienced! We’ve just returned from two unforgettable weeks at the Riu Palace Riviera Maya, and honestly, it was perfection from start to finish. The hotel itself is stunning — immaculate grounds, beautiful rooms, and a relaxed yet luxurious atmosphere. What truly made the stay exceptional was the staff. Every single person we met went above and beyond to make sure we had everything we needed (and more!). Nothing was ever too much trouble — they genuinely made us feel special every single day. And the all-inclusive… wow. Without a doubt, the best I’ve ever experienced. The food was consistently excellent — from the fresh breakfasts to the incredible themed dinners — and the drinks were top quality, with attentive bar staff who always seemed to know what you wanted before you even asked. Every detail, from the spotless beach to the evening entertainment, was simply perfect. We felt completely looked after from the moment we arrived until the moment we left. If you’re looking for a place that truly delivers five-star service with genuine warmth and style, this is it. We can’t wait to come back — it’s easily the best holiday we’ve ever had.

（由 Google 翻译）我在Riu Palace Riviera Maya的住宿体验从始至终都堪称完美。员工热情周到，待客真诚，总是竭尽全力让我们感到宾至如归。房间一尘不染，维护得非常漂亮，每天都打扫得一尘不染。海滩简直就是人间天堂——柔软的白沙、碧绿的海水和摇曳的棕榈树，营造出完美的热带风情。 餐厅也十分出色，提供种类繁多的美味佳肴和顶级食材，饮品也总是调制得恰到好处——甚至可以送到泳池边或海滩上的躺椅上。整个度假村的氛围优雅而轻松，每个细节都经过精心设计。 酒店位于Playacar安静安全的地区，距离Playa del Carmen很近，方便您晚上散步或购物，但又足够远，可以享受宁静和私密的空间。毫无疑问，这是我住过的最好的全包式度假村之一——极致奢华，完美服务，令人难忘。我已经迫不及待地想要再次入住！ （原文） My stay at Riu Palace Riviera Maya was absolutely outstanding from start to finish. The staff greeted us with warmth and genuine hospitality, always going above and beyond to make us feel special. The rooms were spotless, beautifully maintained, and cleaned daily to perfection. The beach is simply paradise — soft white sand, turquoise water, and palm trees creating the perfect tropical setting. The restaurants were exceptional, with a wide variety of delicious dishes and top-quality ingredients, and the drinks were always perfectly prepared — even delivered right to the sunbeds by the pool or beach. The atmosphere throughout the resort felt elegant yet relaxed, and every detail was thought through with care. Located in the quiet, safe area of Playacar, it’s close enough to Playa del Carmen for evening walks or shopping, but far enough to enjoy peace and privacy. Without a doubt, this is one of the best all-inclusive resorts I’ve ever stayed at — pure luxury, perfect service, and unforgettable memories. I can’t wait to come back!

（由 Google 翻译）这周我入住了Riu Palace Riviera Maya酒店。这家酒店无可挑剔，服务一流，员工也非常友好——墨西哥人一如既往地以热情周到和乐于助人而闻名。 不过，我想强调两点我认为很重要的一点。 首先，海滩上没有遮阳伞，这使得白天很难享受到海边的乐趣。我知道我们身处加勒比海，阳光很强烈，但我觉得至少需要采取一些基本的防晒措施。我的皮肤很白皙，必须避免阳光直射；在臭氧层受损严重的情况下，这不仅关乎舒适度，也关乎健康和责任。 此外，下午4点左右，我们观察到一些客人和非酒店人员之间发生了可疑甚至略带暴力的冲突，当时海滩上没有安保人员。 这很遗憾，因为这家酒店拥有提供完美体验所需的一切。我希望他们考虑安装遮阳伞并加强海滩安全，因为这些都是确保客人健康和安心的必要细节。 （原文） Me alojé esta semana en el Hotel Riu Palace Riviera Maya. El hotel es impecable, con excelente atención y personal muy amable —como siempre, los mexicanos se destacan por su calidez y dedicación al servicio. Sin embargo, quiero destacar dos puntos que considero importantes. Primero, no hay sombrillas en la playa, lo que hace muy difícil disfrutar del mar durante el día. Entiendo que estamos en el Caribe y el sol es fuerte, pero me parece necesario ofrecer al menos una mínima protección frente a la exposición solar. Tengo la piel muy clara y debo cuidarme del sol directo; en tiempos donde la capa de ozono está tan dañada, esto no es solo comodidad, sino salud y responsabilidad. Además, observamos una situación sospechosa y algo violenta entre algunos huéspedes y personas ajenas al hotel cerca de las 16:00 hrs, momento en el que no había personal de seguridad presente en la playa. Una lástima, porque el hotel tiene todo para ofrecer una experiencia perfecta. Ojalá consideren instalar sombrillas y reforzar la seguridad en la playa, ya que son detalles fundamentales para el bienestar y la tranquilidad de los huéspedes.

（由 Google 翻译）总体来说体验不错。这家度假村的优点绝对是房间（我们为了庆祝结婚十周年入住的是套房）。价格也很实惠（11月份我们两个人在这里住了5天，才1700美元，而Xcaret一晚就要2300美元）。还有海滩（树荫和躺椅很多，可以晒太阳，而且大部分时间海水都很清澈）。缺点是各方面都不太稳定。这里的一切都像是碰运气。员工可能前一秒还笑容满面、热情洋溢，下一秒就明显对游客感到厌烦（这完全可以理解，我不是在责怪他们，只是碰巧遇到这种情况确实让人不爽）。有的员工会说英语，有的不会；有的员工知道房间在哪，有的不知道；有的员工能正确点餐，有的却会出错；有的员工能满足你的要求，有的却不能。总之，好坏参半。食物也一样。我们早餐、午餐和晚餐都在Krystal、Chilis和Agave的自助餐厅吃过。自助餐如果食物是现场烤制的，通常味道会很好。否则，通常是冷冻的，味道寡淡，而且嚼不动。餐厅的菜品则取决于你点的菜，有时开胃菜味道惊艳，但主菜却平平无奇；有时开胃菜味道一般，但主菜却美味至极。好坏参半，你最好亲自去体验一下。房间还算均衡。宽敞舒适，配备舒适的床、淋浴和浴缸，以及备货充足的迷你吧和遮光窗帘！但是，部分灯和插座无法使用，而且门窗隔音效果不好。所以，如果你入住的是套房，请做好迎接清晨7点“自然闹钟”（鸟鸣）和8点“客房服务闹钟”的准备，因为客房服务人员会在房间外集合准备服务车，一边欢声笑语一边工作。如果门不是薄如纸片，这倒也无妨。总的来说，房间好坏参半，不算差，但也谈不上好。海滩很美，你可能需要往海里走远一点才能到达那片清澈见底的海水，不过这没什么大不了的。这里有很多树荫和躺椅可以躺着晒太阳，但同时也有很多兜售按摩、滑翔伞、跳伞或周边商品的推销员，做好每隔几分钟就被打扰的准备吧（一句简单的“不，谢谢”就够了，习惯就好）。这里好坏参半，各有优缺点。总的来说，如果你考虑到在这里住五晚的价格和在像Xcaret这样的地方住一晚的价格差不多，那就很划算了，而且你也能玩得开心。只是别指望这里是五星级度假村，什么都完美无瑕。它是个经济型度假村，这也没什么不好，只要降低期望值，保持微醺状态，你可能就不会注意到这些问题了🫡。 （原文） Overall had a good experience. The pros of the resort i would say are definitely the room (stayed in a suite for our 10 year anniversary.) The price (5 days here with 2 people in November was 1700 u.s dollars compared to one night at xcaret at 2300 dollars.) And the beach (plenty of trees chairs to shade and tan and beautiful water most of the time.). Cons I would say are the inconsistentcy of everything. Everything here is a 50/50 chance. Staff can be all smiles and jokes one minute and then you get Staff who are clearly tired of tourists (totally fair not blaming them just sucks when you land on them). Some know English some dont, some know where the rooms are some dont, some get your order right some dont, some fulfill your requests some dont. 50/50. Food can go either way. We ate at both buffets, krystal, chilis and agave for breakfast lunch and dinner. For the buffets if the food is made right there at the grills it will usually taste good/great. Otherwise its usually frozen, bland and chewy/hard. For the restaurants it would just depend on what you get sometimes the appetizer would taste amazing but the entree was meh. Or the appetizers would be subpar but the entree is divine. 50/50. You just have to try it and find out. The room is balanced. Nice and spacious with a great bed shower and tub and a fully stocked minibar with blackout curtains! But some of the lights dont work, some of the sockets dont work, and the door and windows are both not soundproofed so if your in the suite prepare for mother nature's alarm clock outside your window at 7am (birds) and then housekeepings alarm clock at 8am because they assemble outside of your room to get their carts ready and are laughing and chatting which is fine if the door wasnt thin as paper. Overall 50/50 its not bad but not great. The beach is beautiful you might have to go into the ocean a little more to reach that perfect clear water but no biggie. Plenty of trees and chairs to lounge and sun bathe in but theres also Plenty of solicitors from people selling stuff like massages, parasailing, skydiving or merchandise be prepared to be bothered every few minutes by someone (a simple no Gracias is enough just get used to saying it). 50/50 theres some good parts and theres some not good parts. Overall if you put it all into perspective that 5 nights here cost the same as 1 night at somewhere like xcaret it all makes sense and you can have a good time. Just dont expect a 5 star resort with exceptional everything. Its a budget resort and thats ok just keep the bar low and stay constantly drunk and you probably wont notice half these things 🫡.

（由 Google 翻译）RIU Palace Riviera Maya 之旅太棒了！我们非常喜欢这家度假村和那里的工作人员。从我们房间的管家 Cicila（46 号房）到酒吧的服务员，每个人都尽心尽力，让我们的旅程完美无瑕。所有食物都非常美味。这里总是干净整洁，如果您喜欢玩游戏，其他服务人员会过来帮忙，这很有趣。如果您想去镇上逛逛，步行即可安全到达卡门海滩的第五大道。选择 RIU Palace Riviera Maya 绝对不会错。特别要感谢酒吧的 David、早餐和午餐自助餐的 Carlos 以及 Juan，他们都做得非常出色。 （原文） Great trip to the RIU Palace Riviera Maya! We love this resort and the people working there. From our house keeper cicila room46 to the bar guys they all work hard to make your trip Great. All of our food was very good. This place is always clean and if you like to play games the other services people will come around to get players and that is fun. If you want to go into town it is a nice safe walk to playa del Carmen’s 5th ave. You will not go wrong with RIU PALACE RIVIERA MAYA. SHOUT OUT TO DAVID at the bars and Carlos in the breakfast and lunch buffet an Juan all do a great job.

（由 Google 翻译）我已经很久没住过RIU酒店了，这次（其实每次都是如此）体验都非常棒。 员工非常友好，餐食种类丰富，而且量很足。酒店设施一流，非常舒适，在我看来，比这个连锁酒店里其他比较老旧的酒店都要好。我强烈推荐这家酒店，无论是情侣还是家庭出行，我都强烈推荐，而且我肯定还会再来。唯一有点“奇怪”的地方是淋浴间不太私密（有一扇很大的磨砂玻璃窗，可以俯瞰整个房间），而且淋浴间和卫生间是分开的，在另一个房间里，卫生间里也没有水……你只能在房间里的床边洗手。不过，这点小问题并不严重，不至于让我抱怨。 （原文） Hacía tiempo que no venía a un hotel de la cadena RIU, y en esta ocasión (como siempre, por lo demás) he tenido una experiencia 100% placentera. Muy cordial atención de todo el personal, las comidas muy completas y con una enorme variedad. Las instalaciones son fantásticas, muy cómodas, para mi gusto con un standard más elevado que los habituales o que los más antiguos al menos de esta cadena. 100% recomendable, para venir en pareja o en familia, y para volver de todas maneras. Lo único "raro" que encontré, es que la ducha no es muy privada (tiene un gran vidrio enpavonado con vista a la habitación), y está separada del WC, en otra pieza, y en la ubicación de este último no hay nada de agua...hay que lavarse las manos en la habitación, al lado de las camas. Pero no es algo que incomode al punto de tener que quejarse por esto...

（由 Google 翻译）这是一个住一两晚的地方，仅此而已。房间很小，但有住宿所需的基本设施。床很舒服。这个地方很干净，虽然走廊里的气味很窄，而且地板上的房间太多了，但似乎所有人的霉味都被保留了，或者我不知道是否是清洁液的味道。方式，我给它3 ⭐的原因。停车场位于一侧，但没有指示从哪里进入，因此您可能必须前往正门才能找到。 （原文） Es un lugar para pasar una o dos noches, no más. Las habitaciones son pequeñas y tienen lo básico necesario para la estancia. Las camas están cómodas. Está limpio el lugar aunque el olor en los pasillos como son estrechos y hay demasiados cuartos en el piso, parece que se guarda el olor a humedad de todas las personas o no se si era el líquido de limpieza que podría oler de esa manera, razón por la que le doy 3 ⭐. El estacionamiento está en un costado pero no tiene indicación de dónde ingresar por lo que tal vez se llegue a la entrada principal para que sea ubicado.

（由 Google 翻译）我在 One 度过了最后一晚，然后第二天赶飞机。工作人员很友好，办理入住很快。房间非常小，我们几乎无法打开行李。浴室本来可以更干净一些。包含的早餐非常简单。 非常靠近 ADO 车站，距 Quinta Avenida 几个街区（步行不到 10 分钟）。 我觉得住一晚还可以，但我不会在那里花更多的钱。 （原文） I spent my last night at One before catching my flight the next day. The staff was friendly and check-in was quick. The room is incredibly small, we could barely open our luggage. The bathroom could have been cleaner. The included breakfast was very basic. Very close to the ADO station, a few blocks from Quinta Avenida (less than 10 min walk). I think it was okay for a night, but I won't spend more than that there.

（由 Google 翻译）我从哪里开始？这不是我第一次住这家连锁酒店，但第一次感到失望。 我正是选择了这家酒店，因为我有去过他们其他酒店的经验。 我们的房间有很多损坏，从百叶窗到门。 里面的气味就像湿气一样。 与连锁店中的其他早餐相比，早餐的数量和品种绝对令人失望。 电梯很小（只能坐3个人）。 互联网从来没有抓住我。 需要注意的是，没有游泳池。 底部和外部的维护也有很多不足之处。 对于他们收取的价格和我之前的期望，我确实有更高的期望。 我给它一颗星是因为它的位置很好。 （原文） ¿Por donde empiezo? No es la primera vez que me quedo en un hotel de esta cadena, pero sí es la primera vez que quedo decepcionada. Justamente elegí este por que tengo experiencia yendo a otros de sus hoteles. Nuestra habitación tenía muchos desperfectos, desde las persianas hasta la puerta. El olor dentro es como a humedad. En el desayuno definitivamente es decepcionante en cantidad y variedad comparado con otros de la cadena. El elevador es pequeño (solo 3 personas). El Internet nunca me agarró. Cabe aclarar que no hay alberca. En la parte de abajo y afuera también el mantenimiento deja mucho que desear. Por el precio que manejan y por mis expectativas previas sí tenía expectativas más altas. Le doy una estrella por que sí está bien situado.

（由 Google 翻译）价格合理，地方干净，正是客人想要的。但我却遇到了一件不愉快的事情。我把一顶帽子放在个人物品中，结果它从房间里被偷了。接待处没有为我解决任何问题。我从2021年2月7日至11日住在那里。 我真的不推荐这家酒店，因为就像我输了一样，我们团里的其他人也输了，而且没有解决办法。接待处的女孩说，除了打扫房间的人之外，没有其他人进入房间，打扫房间的人已经和他们在一起有一段时间了。我离开那里时没戴上我的新帽子。 （原文） Precio razonable, lugar limpio, apenas para lo que el huésped lo quiere. Pero me paso algo desagradable , deje con mis cosas personales un sombrero mío y lo robaron de la habitación. En recepción no me solucionaron nada. Estuve hospedada , Febrero 7 al 11 del 2021. Realmente no recomiendo el hotel xque así como yo perdí , otros de mi grupo también perdieron , y no hubo ninguna solución, a eso. Las chicas de recepción dijeron q en la cámara nadie mas entro solo la persona q limpio el cuarto , que es una persona que lleva tiempo con ellos.Y salí de ahí sin mi sombrero nuevo.

（由 Google 翻译）这是我在尤卡坦岛找到的性价比最高的酒店之一。地理位置优越。正门前就是公交总站。隔壁就是杂货店和银行。步行几分钟就能到餐厅和海滩。酒店超级干净，维护得也很好。房间设计很棒。浴室也很棒。免费早餐也很丰盛。有肉炒蛋、玉米饼、豆子莎莎酱、饮料等等，而不是普通的吐司和黄油。强烈推荐这家酒店，太棒了。 （原文） One of the best hotels I have found in the yukatan for it's price. It's location is fantastic. In front of the main gate there is the bus terminal. Grocery store and bank next door. Restaurant and beach only few minutes walk. Hotel is ultra clean and really well maintained. Room design is really good. Bathroom is really nice. And has a really good free breakfast. Like scrambled eggs with meat, tortilla, beans salsa, drinks etc. Not just plain old toast and butter. Whole heatedly recommend this place. It's awesome.

（由 Google 翻译）酒店的位置使它值得。靠近 5 Avenida，ADO 航站楼前。床也很舒服，所有房间都有两张双人床。另一个优点是它就在沃尔玛对面。 房间很小。几乎没有地方放行李箱。早餐很有墨西哥风格。唯一好的就是水果，所以我无法面对。另一个缺点是它不接受美元付款，而且墨西哥比索对美元的汇率很糟糕，这让我们赔了钱。我们必须去兑换处，这很麻烦。对于这家酒店来说，用信用卡支付是值得的。另一个不好的事情是气味。回报多，所以房间无论每天打扫多少，还是有臭味。 （原文） A localização do hotel é o que vale a pena. Perto da 5 Avenida, em frente ao terminal ADO. As camas são confortáveis também, e todos os quartos são com duas camas tipo viúva. Outra vantagem é que fica em frente ao Walmart. O quarto é muito pequeno. Quase não cabem as malas. O café da manhã é muito estilo mexicano. A única coisa boa eram as frutas, então não deu para encarar. Outra desvantagem é que não aceita dólar no pagamento, e a cotação do peso mexicano pro dólar é muito ruim, o que nos fez perder dinheiro. Tivemos que ir na casa de câmbio, o que foi um transtorno. Para esse hotel vale a pena pagar com cartão de crédito. Outra coisa ruim é o cheiro. Tem muito retorno, então o quarto fede, por mais que seja limpo todos os dias.

（由 Google 翻译）这是一家很棒的酒店。工作人员都非常友好，早餐丰盛，还有洗衣机，我非常满意。 从房间窗户可以看到公交总站，从清晨到深夜都能听到公交车的声音。 当时正值狂欢节，附近的市政厅有小吃摊和舞台，很有趣。它们营业到很晚，所以从我的房间里就能听到外面的噪音。 附近还有超市和餐馆，位置很方便。 （原文） キレイなホテルでした。スタッフの方は皆さん感じが良く、豊富な朝食があったり洗濯機を利用できたりして満足です。 宿泊した部屋の窓からバスターミナルが見えて早朝から夜遅くまでバスの音が聞こえました。 カーニバルの時期だったので近所にある市庁で屋台やステージがあり楽しめました。遅くまでやっているので部屋からも音が聞こえます。 周辺にマートや飲食店もあるので立地に不便はありません。

（由 Google 翻译）令人失望的体验 - 不符合五星级标准 我们入住这家度假村，本应是一次放松的度假，但不幸的是，我们的体验远未达到对这种档次酒店的期望。 海滩/海藻问题： 预订前，我特意询问了海藻的情况，因为我们大约五年前住过悦榕庄，记得当时海藻是个问题。他们向我保证，现在海藻已经不再是问题，而且海水清澈见底，因为他们会定期清理海藻。然而，我们到达时，海藻非常糟糕，严重影响了我们的海滩体验。海藻让整个海滩和泳池都弥漫着异味。当我们向工作人员反映这个问题时，他们却告诉我们，我最初打电话预订的那天海水很清澈——这完全与事实不符，因为我们预订的是两周后的日期。这感觉像是在欺骗我们，就像我们被故意误导了一样。 服务和食物质量： 与我们住过的大多数瑰丽酒店以及几乎所有五星级酒店相比，这家酒店的整体服务和食物质量令人失望。这里的标准根本达不到你对豪华度假村的期望。食物本身充其量只能说是低于标准——早餐根本就不怎么样，而且几乎每次都做不好，我们都只想喝一杯简单的拿铁。这家意大利餐厅是我们吃过的最差的意大利餐厅之一。我们花了米其林星级的价格，却吃到了一个看起来像是第一次学菜谱的人随意扔到盘子里的食物。在我们一周多的住宿期间，无论是在泳池边还是海滩边，当我们想做点什么或想点吃的喝的，都得费劲去找工作人员。这成了我们团队里一个流传的笑话，因为我们知道我们得不到任何服务。 缺乏服务补救： 最令人沮丧的是，在我们入住期间，他们完全没有努力去解决我们的问题。当我们提出这些问题时，他们基本上没有采取任何补救措施就直接打发我们了。他们甚至连免费早餐这样的小小举动都没有，甚至连一句真诚的道歉都没有。我们感觉自己的顾虑完全没有得到重视。 少数优点： 值得一提的是，我们的管家Gerry非常棒，服务周到——这也是我没有给一星评价的唯一原因。在我们入住期间，客房服务也无可挑剔。 总结： 我们不会再来了。就这个价格和口碑而言，这家度假村应该能提供更好的体验。还有很多其他的豪华酒店真正关心客人，并兑现他们的承诺。 （原文） Disappointing Experience - Does Not Meet 5-Star Standards We stayed at this resort for what was supposed to be a relaxing getaway, but unfortunately, our experience fell far short of expectations for a property of this caliber. The Beach/Seaweed Issue: Before booking, I specifically asked about the seaweed situation since we had stayed at Banyan Tree about five years prior and remembered it being an issue. I was assured that it was no longer a problem and that the water was crystal clear because they clear it out regularly. However, when we arrived, the seaweed was terrible and significantly impacted our beach experience. The seaweed made the whole beach and beach pool smell. When we brought this up to staff, we were told that the water was clear on the day I had originally called - which is completely irrelevant since we booked for two weeks later. This felt deceptive and like we were purposefully misled. Service and Food Quality: The overall service and food quality were disappointing compared to most Rosewood properties and almost all 5-star hotels we've stayed at. The standards simply didn't match what you'd expect from a luxury resort. The food itself was subpar at best - the breakfast wasn't great at all, and we tried to get a simple latte almost every time it was done wrong. The Italian restaurant was some of the worst Italian we've ever had anywhere. We were paying Michelin star prices for food thrown on a plate by someone who seemed to be learning a recipe for the first time. During our over week-long stay, we found ourselves consistently trying to hunt for staff when we wanted to get anything done or get any food or beverage, both at the pool and the beach. It became a running joke among our group because we knew we wouldn't be able to get any service. Lack of Service Recovery: What was most frustrating was the complete lack of effort to address our concerns during our stay. When we brought up these issues, we were essentially dismissed without any attempt to make things right. Not even a small gesture like complimentary breakfast was offered to acknowledge our disappointment - not even a sincere apology. We felt like our concerns weren't cared about whatsoever. The Few Positives: I should mention that Gerry, our butler, was great and attentive - he's the only reason this isn't a 1-star review. The housekeeping was also immaculate throughout our stay. Bottom Line: We won't be returning. For the price point and reputation, this resort should deliver a much better experience. There are many other luxury properties that actually care about their guests and deliver on their promises.

（由 Google 翻译）您绝对不会失望！我和我丈夫一致认为这是我们经历过的最棒的假期（我们很幸运，去过很多地方）。我们去过坎昆，但没去过普拉亚德尔卡门。我们很喜欢科纳瑰丽酒店（详见我的评论），所以有人推荐了玛雅科巴瑰丽酒店。从坎昆机场到酒店大约需要45分钟车程。酒店的接送服务非常棒。小吃、饮料、毛巾、友好的司机，一切都无可挑剔。酒店环境美得令人窒息！照片根本无法展现它的魅力。酒店会安排一艘小船送您到房间！我们入住的是健康套房，绝对物超所值！我相信任何房间、套房或别墅都会非常棒，因为酒店环境优美，私密性极佳。每位员工都非常友好热情，尽心尽力确保您满意。这是我们从未体验过的。我们还有两位非常棒的“管家”，您可以随时发短信给他们，提出任何问题或要求。我们入住时接待我们的是Susana和Eduardo，他们非常棒。因为我们在庆祝，他们还安排了一些小惊喜。我们住了一周，全程都没离开过酒店，但酒店很乐意帮您预订任何您想参加的短途旅行，而且选择非常多。水疗中心是我们体验过的最好的之一，非常大，设施齐全，还有一个男女共用的泳池。我们去的每家餐厅也都很棒，我一点都没夸张！Zapote酒吧是我们最喜欢的，我们去了好几次。那里有现场DJ，提供独特的鸡尾酒，还有很棒的晚餐和小吃菜单。我们特别喜欢伊比利亚火腿拼盘。我可以一直说下去，但如果您正计划去坎昆，我强烈推荐这家酒店。（十月份的天气很好，只有一天下了雨。）客房服务绝对是我们体验过的最好的，毋庸置疑。非常感谢整个团队，让我们度过了一段美好的时光。我们非常喜欢这里的一切，一定会再来的！ （唯一奇怪的是泳池边的巴西躺椅？） （原文） YOU WILL NOT BE DISAPPOINTED! My husband and I agreed that this was the best vacation experiences we've had (and we've been fortunate to have many). We had been to Cancun but not to Playa del Carmen. We loved the Rosewood Kona (see my review), so someone suggested Rosewood Mayakoba. The drive from the Cancun airport to the hotel was 45 mins. Hotel car service excellent. Snacks, drinks, towels, friendly driver, all top-notch. The hotel property is stunning! Pictures cannot do it justice. A small boat takes you to your room! We stayed in a Wellness Suite and it was worth every penny/peso! I am confident any room/suite/villa would be amazing because the property is lush and gorgeous with privacy in mind. Every staff member is super friendly and attentive. They go out of their way to make sure you're happy. It's like nothing we've ever experienced before. We also had two amazing "butlers" who you can text with any questions or requests. Ours were Susana and Eduardo and they were terrific. They arranged little surprises too because we were celebrating. We stayed a week and never left the property but the hotel will happily book any excursion you'd like, and there are many to choose from. The spa is one of the best we've been at. Very large with every amenity, including a co-ed pool. Every restaurant we dined at was wonderful too. I'm not exaggerating! The Zapote bar was our favorite. We went multiple times. Live DJ and unique cocktails with a great menu for dinner or snacks. We loved the Iberian ham charcuterie. I could go on and on and on but if you're thinking of going to Cancun, I'd highly recommend this hotel. (Weather in October was nice with just one rainy day.) The housekeeping service was definitely the best we've had anywhere. Hands down. Muchas gracias to the entire team for a fantastic time. We loved everything and we will be back!! (Only odd thing was the Brazil deck chairs at the pool??)

（由 Google 翻译）从始至终，热情周到的服务无微不至！工作人员竭尽全力，让我拥有难忘的入住体验，全天还有丰富的儿童活动，让孩子们乐在其中。这无疑是我在任何家庭度假村体验过的最佳服务之一。每位团队成员都真诚热情，注重细节。强烈推荐，迫不及待地想再次光临！ （原文） Exceptional hospitality from start to finish! The staff went above and beyond to make my stay memorable, and there were tons of kids activities throughout the day that kept the little ones entertained. This is easily one of the best service experiences I’ve had at any family resort. Every team member was genuinely welcoming and attentive to details. Highly recommend and can’t wait to return!

（由 Google 翻译）五星级服务，物有所值。员工非常细心周到。玛雅科巴度假村内的大部分餐厅食物都非常出色。我觉得床有点硬，但我的伴侣很喜欢。隔壁房间的噪音有点出乎意料（我们楼上的别墅和隔壁房间之间的墙壁很薄）。蚊子控制得不错，但最好还是喷点驱蚊剂，否则会被咬。 （原文） Outstanding 5 star w commensurate service and pricing. Very attentive staff. Outstanding food mostly at all resteraunts across mayakoba. I thought bed was a little stiff but spouse liked it. Noise from neighboring unit was unexpected (thin walls from our upstairs villa to theirs). Mosquitos well controlled but you better spray anyway or get bit.

（由 Google 翻译）房间和客房服务都很棒，但除此之外，其他方面都令人失望。 午餐点了牛排玉米饼，结果饼皮里只有牛排。 晚餐的鱼不新鲜。 管家更像是个人工智能问答系统。 他们为我们安排的一切都没有正确安排。到了餐厅，他们竟然没有我们的预订信息。我发短信给管家，想叫船回家。管家回复说“抱歉，没有船”。我回复说，那你觉得我怎么回家？你安排了船来，难道不打算送我回去吗？毫无组织性可言。甚至在我们离开的时候，他们还说会在2:50来取行李，结果行李员3点才来。现在，在我们打车去下一家酒店的路上，司机自以为比谷歌地图还聪明，把原本1小时的车程变成了2小时。我发短信给管家，想请他帮忙翻译一下。管家回复说，退房后管家服务就停止了，让我打他们的总机。房子本身非常漂亮，骑车环游四周也很惬意。每个人都很友善，只是无法提供五星级的体验。 （原文） Wonderful room and housekeeping. Beyond that was not impressed. Steak tacos for lunch came out. Only thing in the tortilla was steak. The fish at dinner was not fresh. The butler was more like an AI Q&A. Everything they set up for us was not set up correctly. Show up at dinner. They don’t have our reservation. Text butler for boat ride home. Butler says “sorry no boats available”. I responded with how do you expect me to get home? You gave me boat ride here, were you not planning on taking me back? No organization. Even upon leaving they said our bags would be picked up at 2:50. Bellman didn’t come until 3. Now in our taxi ride to our next hotel the driver thinks he is smarter than google maps and made our 1 hour drive a 2 hour drive. I text the butler to try and translate for us. The butler responds and tells me to call their main number as the butler service is no longer available after check out. Absolutely stunning property, biking around was beautiful. Everyone is nice, just not able to provide a 5 star experience.

（由 Google 翻译）我们的房间很漂亮，客房服务也很棒——仅此而已。我们在瑰丽酒店的其他一切都糟糕透顶。 对于一家如此高档的酒店来说，食物差得令人震惊。每次我们提出问题，工作人员都显得一窍不通，甚至连最基本的服务都不清楚。他们说已经帮我们预订了晚餐，但结果却根本没订。他们还说已经预订了接送服务，但每次都迟到了。 离开时，他们安排了一辆出租车，结果原本一个小时的车程竟然变成了一个小时四十五分钟，这无疑给我们本就令人失望的住宿体验雪上加霜。 我们住过很多豪华酒店——包括其他瑰丽酒店——这家酒店远达不到瑰丽的标准。总而言之，我们非常失望，以后绝不会再来。 （原文） Our room was beautiful and housekeeping did a great job - that’s where the positives end. Everything else about our stay at the Rosewood was terrible. The food was shockingly bad for a property of this caliber. Any time we had a question, the staff seemed completely unknowledgeable and unsure of even the basics. They told us they made a dinner reservation for us, but it turned out they never did. They also said they booked transportation at specific times, yet every pickup was late. For our departure, they arranged a taxi that somehow turned a one-hour drive into an hour and 45 minutes, causing unnecessary stress at the end of an already disappointing stay. We’ve stayed at many luxury hotels - including other Rosewood properties - and this one doesn’t come close to meeting that standard. Overall, we left disappointed and would not return.

（由 Google 翻译）这家度假村堪称一流。这里活动丰富多彩，您甚至无需离开度假村。罗斯伍德酒店是玛雅科巴封闭式社区内的酒店之一。您可以骑酒店提供的自行车或乘坐高尔夫球车出行。罗斯伍德酒店和玛雅科巴社区内都有许多活动和不错的餐厅。 （原文） This resort is top notch. There is so much to do that you do not even have to leave the resort. Rosewood is one of the hotels located inside the Mayakoba gated community. You get around by bikes provided for you or golf cart. They have many activities and nice restaurants within Rosewood and Mayakoba.

（由 Google 翻译）如果你喜欢度假村，那么这里或许是个不错的选择；如果你不喜欢，那么像我一样，你会大吃一惊。酒店占地面积很大，但你可以骑自行车或乘坐高尔夫球车接送。 餐厅的食物充其量只能说是平庸之作，我建议你到酒店外面去吃。 此外，酒店里还有成群的浣熊，它们会跑来跑去，爬进垃圾桶，而且如果你忘记锁门，它们很可能还会跑进你的房间。 所有工作人员都非常友好热情。 （原文） If you are into resorts then this is probably a great place to go, if not, then like me you will be in for a shocker. Its quite a big area but you can use their bikes or get one of their golf cart shuttles to take you around. The food at the restaurants was mediocre at best and I would recommend getting food outside of the hotel. Also there are groups of raccoons on the premises who run around crawling into the rubbish bins and apparently can also get into your room if you forget to lock the door. The staff whoever were very nice and welcoming.

（由 Google 翻译）这个度假村太棒了！感觉就像同时身处科罗娜啤酒广告和《周末夜店》的场景！这里的一切都美极了。套房精致考究，堪比国王套房，景色更是美得令人难以置信！洁白的沙滩和湛蓝的海水美不胜收！这绝对是一次美好难忘的度假体验。感谢安达仕玛雅科巴酒店，让我们拥有如此美好的住宿体验！ （原文） The resort is amazing! It feels just like being in those Corona commercials and Weekend at Bernie's at the same time! Everything is beautiful here. The suites are elaborate, fit for a king, and the views are unbelievable! The white sand beach and blue waters are phenomenal! This was definitely a great and memorable experience to get away. Thank you, Andaz Mayakoba, for the amazing stay!

（由 Google 翻译）环境很棒，我们房间附近的海滩上有个DJ声音太大，有点小麻烦，但礼宾人员和经理迅速专业地处理了这个问题。 泻湖之旅免费，很酷。看到了美洲鳄、大海鲢和各种鸟类。自然小径上的天然井也是一次有趣的小旅行。除了派对之外，自然氛围非常宁静。骑自行车从泻湖区到海滩很轻松。工作人员乐于助人，态度也很好。 （原文） Awesome setting, we had a little trouble with a loud DJ at the beach by our room but the concierge staff and manager handled it quickly and professionally. The lagoon tour was free and cool. Saw an American crocodile, tarpon, and all the birds. The cenote on the nature trail is a fun little tour too. Nice calm nature vibe except for that party. Getting from the lagoon area to the beach on the bicycles is calm and simple. Staff was helpful and kind.

（由 Google 翻译）我和我丈夫去过坎昆/卡门海滩的几家度假村，这家实在是太一般了。 我想说非常平均。 风景很美，度假村里有自行车供您休闲时使用。服务时好时坏，但他们似乎人手不足。有几台服务器一直在忙碌，但也有几台非常慢。 房间很平淡。我们对娱乐活动感到非常失望，也就是说没有……零。根据我们的经验，通常白天泳池边有活动，晚上有现场音乐表演。他们没有。他们甚至连晚上都没有酒吧可以去。 食物也很一般。自助早餐很混乱，但有你想要的大部分食物。 泳池边的餐厅午餐有很棒的酸橘汁腌鱼和鱼炸玉米饼。 晚餐还可以。 他们在游泳池和海滩旁边确实有很多椅子。 总而言之，我想说的是，就价值而言，你可以找到更好的。 （原文） My husband and I have been to several resorts in Cancun/Play del Carmen and this one was just meh. I would say very average. The landscape is beautiful and they have bikes on the resort for you to use at your leisure. Service was hit or miss, but they also seemed understaffed. There were a few servers that hustled the entire time, but several were very slow. Rooms were pretty bland. We were very disappointed in the entertainment which is to say there was none...zero. Typically in our experience, there is activities during the day by the pool and at night live music. They had none. They really don't even have a bar to go to at night. The food was also average. The breakfast buffet was chaotic, but had most of the items you would want. The restaurant by the pool had great ceviche and fish tacos for lunch. Dinner was just ok. They did have plenty of chairs by the pool and beach. All in all, I would say for the value, you can find better.

（由 Google 翻译）我们真的很喜欢这家酒店和这里的一切。我来过这里两次，不知道有多少次我向其他经过坎昆来的人推荐跳过坎昆直接来玛雅科巴。安达兹闻起来很香，服务非常好，总体来说是一次愉快的体验。我在这里感觉超级安全，对这里的一切赞不绝口。 他们为酒店内的每个人提供自行车——这是一种有趣的出行方式。他们还标出了不同的小径供您选择。他们有一个小城镇“el pueblita”，那里的餐厅有很棒的玛格丽塔酒和炸玉米饼。 我喜欢我们的房间——我选了一间带私人泳池的房间，可以看到泻湖的景色。他们还每天免费沿着泻湖骑行，非常放松。 如果您喜欢高尔夫，这里有 18 洞球场以及许多其他户外活动供您体验。 真的很喜欢来这里——很棒的经历，一定会和其他人一起回来。 （原文） We really love this hotel and everything here. I've come here twice and cannot say how many times I have recommended to others coming through Cancun to skip Cancun and come straight to Mayakoba. The Andaz smells great, has really good service and just is overall a lovely experience. I felt super safe here and just cannot rave enough about everything here. They have bikes for everyone on property to use- it's a fun way to get around. They also have different trails marked off for you to take. They have a little "el pueblita" which is little town and the restaurant there has really great margaritas and tacos. I loved our room- I picked one with a private dipping pool with a view of the lagoon. They also have daily free rides along the lagoon which is super relaxing. If you like golf, there's 18 hole course as well as many other outdoor things for you to do. Really love coming here- great experience and will definitely come back with others.

（由 Google 翻译）我无法用言语形容这个地方有多么棒。 最棒的是这里的员工。他们总是对我们很好。不仅彬彬有礼，而且在你入住期间总是真诚地与你互动。 他们工作效率很高，而且总是保持着积极的态度。 食物真的很好吃。 海滩美得令人难以置信。 我非常喜欢我的房间。它又大又舒适。 非常喜欢。强烈推荐。10/10 （原文） I have no words to describe how amazing this place is. The best thing is the staff. They were always so nice to us. Not only polite but genuinely engage with you during your time there. They were moving fast and always with a positive attitude. The food is really good. The beach is incredible. I really enjoyed my room. It was huge and comfortable. Love it. Would recommend. 10/10

（由 Google 翻译）非常失望。这里以前是个很棒的地方，但最近一次去体验糟透了。由于人手不足和缺乏培训，服务很差。和员工沟通也很困难。度假村设施亟需维护——沙滩伞有破洞，沙滩椅潮湿发霉，房卡读卡器竟然是用透明胶带粘在门上的。整个下午都找不到毛巾。泳池边的食物需要等一个小时。餐车每30-40分钟才来一次（以前是每5-10分钟一次）。 听说管理层换了，而且由于附近新开了度假村，很多训练有素的员工都离开了。难怪这里已经今非昔比了。强烈不推荐。别浪费你的钱和时间。 （原文） Huge disappointment. It used to be a great place but recent visit was awful. Service was poor due to understaffing and lack of training. It was hard to communicate with staff. Resort facility needs great amount of maintenance - beach parasols have holes, beach beds are soggy and have molds here and there, room key readers are attached to doors with scotch tapes. Towels are not available throughout the afternoon. Pool side food requires 1 hour wait time. Cart comes every 30-40 minutes (which used to be every 5-10 min). Heard management has changed and due to newly opened resorts nearby, many trained staff left. Explains a lot why this is not a same place anymore. Strongly NOT Recommended. Don’t waste your money and time.

（由 Google 翻译）在入住过瑰丽玛雅科巴酒店、悦榕庄酒店以及玛雅科巴的其他几家酒店之后，我对里维埃拉玛雅的服务期望很高。这次生日旅行我想尝试一些不同的体验，但这次却没能达到我的预期。 服务不算差，但也谈不上好。从我抵达的那一刻起，就没有人主动让我感到受欢迎或受到重视。也许是我的感觉，但度假村的气氛总感觉不太对劲。每个人都在尽职尽责地工作，但感觉他们并不享受这份工作。我已经好几年没去过里维埃拉玛雅了，也许那里的文化有所改变，但这次的体验确实与以往不同。 话虽如此，我也没有什么大的抱怨。酒店本身很漂亮，房间宽敞舒适，而且我很满意升级后的房间。户外淋浴很棒，食物也很美味，尽管餐饮价格偏高。我唯一的小问题是小型泳池的水温始终不太高。 总的来说，这是一个令人惊艳且极具潜力的度假胜地，但对我来说，它缺少了我一直以来在这个地区感受到的那种温暖和真诚的待客之道。 （原文） After staying at the Rosewood Mayakoba, Banyan Tree, and a few other Mayakoba properties, my expectations for service in Riviera Maya are pretty high. I wanted to try something different for my birthday trip, but this one just didn’t quite hit the mark. The service wasn’t bad, but it also wasn’t great. From the moment I arrived, no one went out of their way to make me feel welcome or celebrated. Maybe it’s me, but the energy at the resort just felt off. Everyone did their jobs, but it didn’t feel like anyone enjoyed doing them. It’s been a few years since I’ve been to Riviera Maya, so maybe the culture has shifted, but it definitely felt different. That said, I don’t have any major complaints. The property itself is beautiful, the room was spacious and comfortable, and I appreciated the upgrade. The outdoor shower was fantastic, and the food was delicious, even though the food and beverage prices were on the higher side. My only minor issue was that the plunge pool never really got warm. Overall, it’s a stunning resort with great potential, but for me, it lacked that special feeling of warmth and genuine hospitality that I’ve come to associate with the region.

（由 Google 翻译）我们在维瑟罗伊玛雅海滨酒店度过了一段美好的时光。别墅私密宽敞，私人休息区/小型泳池更是完美无缺。酒店员工的服务一流——彬彬有礼、热情周到、响应迅速、乐于助人。在我们五天的入住期间，我们每一位员工都面带微笑。乔尔第一天就接待了我们，解答了我们所有的问题，并在整个旅程中帮助我们安排出租车、预订晚餐以及其他一切所需。我们强烈推荐水疗中心的按摩服务。我们的按摩师玛丽娜和埃兰迪非常棒。我们在水疗中心度过了非常愉快的时光，以至于最后一天我们又预订了额外的服务。酒吧的工作人员非常尊重客人，并且考虑到食物限制和过敏情况，竭尽全力确保我们住得舒适，并提供丰富的餐食选择。他们还会举办各种有趣的主题之夜，一定要去体验一下！唯一需要注意的是，如果你住在储藏室附近，早上可能会有点吵。总的来说，这是一次美妙的体验，我们已经向家人和朋友推荐了，并且会继续这样做。 （原文） We had a fantastic stay at the Viceroy Mayan Riviera. The villas are private, spacious, and the private lounging area/plunge pools are perfect. The staff is top tier- courteous, accommodating, responsive, helpful, and over our 5 day stay we did not see a single person on staff without a friendly smile on their face. Joel met us on our first day and answered all our questions, helped us throughout our trip with taxis, dinner reservations, and anything else we needed. We highly, highly recommend massages at the spa. Our providers, Marina and Erandi were amazing. We enjoyed our time at the spa so much that we booked additional services for our last day there. At the bar, they were respectful and sensitive to food restrictions and allergies and went above and beyond to make sure we were comfortable and had plenty of meal options. They have fun, themed nights, make sure to check it out! The only thing we will say is if you stay near supply room, it can get a little loud in the morning. Overall this was a wonderful experience, we have already recommended to family members and friends and will continue to do so.

（由 Google 翻译）服务很棒，人性化服务无话可说；超越了大多数五星级酒店。酒店虽小，却能营造出如此私密的氛围。 酒店规模可能有些局限，只有一家餐厅，所以食物选择可能略显不足。餐厅很不错，价格略贵，但考虑到品质和便利性，也可以理解。我真希望餐厅和酒吧能营业到更晚。不过，度假村客满的时候，营业到更晚就没意义了，这也是酒店小巧的几个缺点之一。 房间确实需要翻新一下。房间很舒适，但可以更干净一些。 （原文） Amazing service, can't say more about the personal touches; beyond most any 5 star hotels. It's small and allows for such intimacy. The size can be somewhat limiting, one restaurant and so food choices can be wanting. The restaurant is very good, slightly expensive but understood given the quality and convenience. I do wish the restaurant and bar were open later. That said, when the resort isn't full it doesn't make sense to, one of the few downsides of such a small location. The rooms could definitely use some updating. They're very comfortable, but could be slightly cleaner.

（由 Google 翻译）服务太棒了。每个人都彬彬有礼、勤奋敬业、乐于助人。度假村和房间都很漂亮，食物也棒极了。员工是我去过的所有地方里最好的！ 我唯一的抱怨是枕头太软了，我很难舒服地睡个好觉。尽管工作人员竭尽全力清理，海滩上还是有很多海藻。可能是季节原因，我不确定，但我绝对不会责怪大自然。 （原文） The service is phenomenal. Everyone is so courteous, hardworking, and helpful. The resort and rooms are beautiful and the food is phenomenal. The staff is the best of anywhere I’ve ever been! My only complaints are that the pillows were so soft that I struggled to get comfortable enough to sleep well. The beach had a ton of seaweed despite the staff’s incredible efforts to keep up with it. It could be the season, I’m not sure, and I certainly don’t hold nature against them.

（由 Google 翻译）我和妻子在这里住了五晚，庆祝她的生日。服务一流，堪称世界级。所有员工都待我们如贵宾……其中几位特别突出：Pablo、Victor、Pepe 和 Fernando。 我们从未体验过如此优质的服务。从餐饮、客房清洁到泳池和水疗中心，一切都完美无瑕。 酒店位置绝佳，风景优美。茂密的丛林让人仿佛置身于另一个世界。度假村规模虽小，但布局精巧，让人感觉仿佛拥有了一片专属的世外桃源。 唯一的不足之处是房间。我们入住的是1号别墅，这是他们最大的两层别墅。房间里有一股难闻的气味，整整一周都挥之不去。那股气味像是严重的霉味/水渍味。味道极其刺鼻，无论我们如何努力通风，都无济于事。 楼上浴室的地板严重漏水，感觉一不小心就会掉下去。附近夜总会的音乐声和凌晨一点的烟花也让情况雪上加霜。 我知道这里是热带气候，但房间里的气味实在太浓烈了，我们不太可能再来了。我不确定是不是所有别墅都这样，还是我们运气不好，但这个问题必须解决，我们才会再次入住。 除此之外，一切都很完美。食物非常美味，员工服务也一流。 （原文） My wife and I stayed 5 nights here for her Birthday. The service was top notch, world class. Literally everyone on staff treated you as if you were royalty...a few key people who stand out are: Pablo, Victor, Pepe and Fernando. We have never had better service anywhere. From meals, to housekeeping, to the pool and the spa: simply perfection. The location is perfect and beautiful. The jungle is dense and makes you feel as if you have entered a new world. The resort is small but played out perfectly so you feel as though it is your own escape. The only downside is the room. We stayed in Villa 1, which is their largest two story villa. It had a horrible smell that stuck with us throughout the entire week. The smell was that of intense mold / water damage. It was incredibly pungent and no matter how hard we tried to air things out, it did not help. The upstairs bathroom floor was heavily water damaged and I felt like one wrong step and I would fall through it. The music from the nearby clubs and fireworks one night at 1am also did not help things. I know its a tropical climate and all, but the smell of the room was so intense we would not likely come back because of it. I am unsure if all villas smell this way or if we just got unlucky but it needs to be addressed for us to return. Other than that, it was perfect. The food was exceptional and staff were top notch.

（由 Google 翻译）度假村和理念都令​​人赞叹不已。我们度过了一段美好的时光。食物、设施和服务都堪称一流。强烈推荐至少度过一个周末的度假。我想再次表达我们的感激之情，并向所有从我们抵达到离开都竭诚服务的员工致以祝贺。 祝贺您管理度假村的方式。谨致问候，希望很快能再次光临。 （原文） El desarrollo y el concepto son increíbles, pasamos unos días espectaculares, los alimentos, instalaciones y el servicio son de primer nivel, ampliamente recomendable para escaparse al menos un fin de semana, quiero reiterar nuestro agradecimiento y felicitar ampliamente a todo el personal que nos atendió desde nuestra llegada y hasta nuestra salida. Felicidades por la manera en que manejan el resort, saludos y esperamos visitarlos pronto.

（由 Google 翻译）我太爱这家酒店了。从抵达的那一刻起，就能感受到宾至如归的温暖，同时又被奢华与自然环绕。别墅简直是梦想之地：私密幽静，隐匿于丛林之中，耳畔传来阵阵海浪声。每一个细节都如此用心，让人仿佛置身世外桃源，忘却尘世喧嚣。 服务无可挑剔，更重要的是，它充满人情味；你能感受到他们对工作的热爱。沿着小径漫步，观赏松鼠在林间穿梭，最终抵达海边，这趟旅程真正让人心旷神怡，内心充满宁静。 这里真是一个神奇的地方，是远离尘嚣、享受每一刻的完美之选。感谢酒店全体员工，让我拥有如此美好的体验。 （原文） Amé este hotel. Desde que llegas, te reciben con una calidez que te hace sentir en casa, pero rodeada de lujo y naturaleza. Las villas son un sueño: privadas, rodeadas de selva y con el sonido del mar de fondo. Cada detalle está cuidado con tanto cariño que te hace olvidar el mundo por un momento. El servicio es impecable, pero sobre todo humano, se nota que aman lo que hacen. Caminar entre los senderos, ver ardillas corriendo entre los árboles y llegar al mar es una experiencia que realmente te llena de paz. Un lugar verdaderamente mágico, perfecto para desconectarte y disfrutar de cada minuto. Gracias a TODO el equipo por una experiencia tan maravillosa.

（由 Google 翻译）我在AIA之家帕尔迈亚的住宿简直太棒了！言语无法真正表达这里带来的宁静与美丽。从迎宾问候到“下次再见”，工作人员都热情周到地服务。每家餐厅都非常棒，服务也同样出色。我要特别感谢我的游牧向导费尔南达和卡桑德拉，她们让我的住宿体验非常愉快。还有伍德，在我最后一天帮我安顿好一切，虽然那一天有点苦乐参半。我一定会再来的！做得太棒了！ （原文） My stay at Palmaia the House of AIA was nothing short of AMAZING! Words cannot truly express the peace and beauty this place brings. From the welcome greeting to the “until next time” the people were there to serve. Each restaurant was phenomenal with service to match. I want to give special thanks to my nomadic guides, Fernanda and Kasandra who made my stay delightful. Also Woodr who got me all settled in and out on my last day which was bittersweet. I most certainly will be back! Job well done!

（由 Google 翻译）帕尔玛亚度假村真是一个特别的地方——感觉就像是为我们的生活方式量身打造的。所有餐点都是纯素且不含酒精的，但如果您喜欢，他们也提供添加动物制品或酒精的选择。这与我们以往需要主动要求素食或无酒精餐点的经历截然不同，令人耳目一新。只有身处一个一切都与你的价值观完美契合的环境，你才会意识到这需要耗费多少精力。这里无比放松。 服务堪称一流——从我们抵达的那一刻起，就感受到了无微不至的关怀。每一位团队成员都专业、友善、体贴。我们的房间一尘不染，并贴心地准备了免费的饮品和小吃——其中还有我喝过最好喝的康普茶。 “生命建筑师”项目精心策划，提供滋养身心灵魂的活动。每位导师都拥有深厚的智慧和丰富的专业知识，让每一次体验都意义非凡、令人振奋。 度假村的每家餐厅都供应采用顶级食材烹制的美味佳肴。帕尔马亚的整个氛围都令人心旷神怡，宁静祥和，处处充满匠心。 唯一的不足之处？我真希望自己能负担得起在这里长期居住的费用。 （原文） Palmaïa is truly something special — a place that feels like it was designed perfectly for our lifestyle. Everything is naturally vegan and non-alcoholic, yet they offer the option to add animal products or alcohol if you prefer. It was such a refreshing change from our usual experience of having to request vegan meals or non-alcoholic options. You don’t realize how much energy that takes until you’re in an environment where everything already aligns with your values. It was incredibly relaxing. The service was phenomenal — we felt completely cared for from the moment we arrived. Every team member was professional, kind, and attentive. Our room was spotless and thoughtfully stocked with complimentary drinks and snacks — including some of the best kombucha I’ve ever had. The Architects of Life program was beautifully curated, offering activities that nourish the mind, body, and soul. Each facilitator brought deep wisdom and expertise to their sessions, making every experience meaningful and inspiring. Every restaurant on the resort served exceptional food made from the highest-quality ingredients. The atmosphere throughout Palmaïa is calming, grounding, and filled with intention. The only downside? I wish I could afford to live here full-time.

（由 Google 翻译）简直太棒了！环境优美，服务一流，食物更是我们在这样的度假村吃过的最棒的。礼宾服务更是无与伦比。强烈推荐给所有追求美食和健康的人。 （原文） Just incredible. Beautiful setting, incredible service and some of the best food we've ever had at resorts like this. The concierge service more than anything was spectacular. Highly recommended for anyone into great food and wellness.

（由 Google 翻译）我对帕尔迈亚的赞美之词真是说不完。如果你想来这里，就来吧——你不会后悔的。它和照片上一样美，但更令人难以忘怀的是度假村的精髓。这里热情好客，令人身心愉悦，食物美味可口，让人感觉非常健康（有各种美味的植物和动物菜肴可供选择），每个人都热情好客，乐于助人。水疗中心非常棒，我体验过的理疗是我体验过的最好的之一（前西班牙裔仪式），所以我强烈建议你在行程中安排一些活动。瑜伽、声音疗愈、水彩画课程和个人成长课程——所有这些都能滋养身心。房间干净舒适，周围环境宁静祥和。我独自一人来到这里，这里是我需要的放松身心的完美场所，但我相信这里也非常适合闺蜜或情侣旅行。我已经迫不及待想再来一次了！ （原文） I can’t say enough great things about Palmaïa. If you’re thinking about coming here, just do it - you won’t be sorry. It is exactly as beautiful as it appears in photos, but what can’t be captured is the essence of the resort. It is an incredibly welcoming and nurturing space, the food is really good and feels so healthy to eat (with amazing plant based and animal options), and everyone is so warm and accommodating. The spa is gorgeous and the treatment I had was one of the best I’ve ever experienced (prehispanic ritual), so I’d highly recommend working something there into your visit. Yoga, sound healing, watercolor classes, and personal growth classes — all so nourishing for the body and soul. The rooms are clean and comfortable and it’s so peaceful and quiet. I was here alone and it was the perfect place for the reset I needed, but I’m sure it would make for a fantastic girls or couples trip as well. I already can’t wait to come back!!

（由 Google 翻译）🏝️我对这家美丽度假村的印象 坦白说，我还没有入住过这家酒店。 最初吸引我的是它狂野自然的魅力——我一直被那些略显与众不同的地方、人物和事物所吸引。 这次旅行我住在另一家度假村，但我经常喜欢沿着海滩漫步⛱️🏖️，几天前，我发现自己被这个地方深深吸引。起初，我以为这里只是一些出租或出售的私人公寓，但今天我才知道，它其实是一个度假村。 我被这里的景色迷住了——一切都隐秘而宁静，周围环绕着独特的植物和质朴的木质入口，赋予它一种狂野而又迷人的感觉。我想从海滩边分享这份美景，因为它可能会吸引其他喜欢宁静自然的人。 这里似乎是一个放松身心的好地方，远离喧嚣和人群——一个隐居在荒野中的小憩之地。 我很乐意将来留在这里。🌿✨ （原文） 🏝️My Impression of This Beautiful Resort I wish to say upfront that I haven’t had the pleasure of staying at this hotel yet. What first attracted me was its wild, natural charm — I’ve always been drawn to places, people, and things that are a little out of the ordinary. During this trip, I stayed at another resort, but I often enjoy strolling along the beach ⛱️🏖️, and a few days ago I found myself drawn to this place. At first, I thought it was a collection of private apartments for rent or sale, but today I learned it’s actually a resort. I was enchanted by the scenery — the way everything feels slightly hidden, surrounded by unique plants and rustic wooden entrances that give it a wild yet inviting look. I wanted to share this beauty from the beach side, as it might attract others who appreciate peaceful, natural settings. It seems like a wonderful place to relax, away from noise and crowds — a little retreat into the wilderness. I’d be happy to stay here in the future. 🌿✨

（由 Google 翻译）我们一行九人，唯一的缺点就是等餐时间太长。连续四天，每天晚上点完餐后都要等大约一个半小时才能上菜。房间隔音效果很差，能听到楼上邻居的走动声和冲厕所的声音。不过，其他方面都还不错。海滩干净又漂亮。 （原文） We were a group of nine, and the only major downside was the long wait for our meals. Every evening across four days, we waited about an hour and a half for the food after ordering. The soundproofing in the rooms is very loud. You can hear the neighbors upstairs walking and the toilet flus . Everything was ok . Clean and beautiful beach.

（由 Google 翻译）这是一个独一无二的地方——我们已经去了三次了。食物美味绝伦。瑜伽、仪式和工作人员都是我体验过的最棒的。绝对强烈推荐这个地方！ （原文） This is a unique place - we’ve gone back three times. The food is out of this world. The yoga, rituals, and staff are some of the nicest you’ll ever experience. Definitely can’t recommend this place highly enough!

（由 Google 翻译）客户服务非常出色，每天早餐的服务员（Epinenio）都提供优质的早餐服务。主楼层的早餐选择也不错。 这是一家连锁酒店。如果您只想在城里散步或去海滩，这里的位置非常方便。酒店广告上说他们有一个屋顶餐厅，但我从未见过它开门，酒吧也从未开门。 健身房很糟糕。跑步机坏了。设备非常简陋。我非常失望，因为我住过的每一家希尔顿酒店都有很棒的健身房。 （原文） The customer service was excellent our server at breakfast each morning ( Epinenio) provided excellent breakfast service . Breakfast options in main floor were good. This is a franchise Hotel. The location is great if you just want to walk around town and go to the beach. The hotel advertisement shows that they have a rooftop restaurant which I never saw open nor did I ever see the bar open and the gym was terrible. The treadmill was broken. Equipment was very depleted. I was very disappointed because every Hilton I ever used has a fantastic gym.

（由 Google 翻译）⭐⭐⭐⭐⭐ 5/5 我们在尤卡坦酒店的住宿体验非常棒。房间宽敞舒适，维护得也非常好，非常适合在一天的观光后放松身心。泳池漂亮干净，营造出令人愉悦的放松氛围。 我们尤其要感谢 Nehely 和 Darían 的服务，他们非常友好、细心，并且随时乐意帮助我们。多亏了他们，我们的体验更加完美。毫无疑问，我们会毫不犹豫地再次入住这家酒店。 （原文） ⭐⭐⭐⭐⭐ 5/5 Nuestra estancia en el Hotel Yucatán fue excelente. Las habitaciones son amplias, cómodas y muy bien cuidadas, perfectas para descansar después de un día de paseo. La piscina está preciosa, limpia y con un ambiente muy agradable para relajarse. Queremos destacar especialmente la atención de Nehely y Darían, quienes fueron súper amables, atentos y siempre dispuestos a ayudarnos en todo momento. Gracias a ellos, nuestra experiencia fue aún mejor. Sin duda, un lugar al que volveríamos sin pensarlo.

（由 Google 翻译）这是一家精品酒店，房间很大。 我们原本预订的是双皇后房，但由于客满，所以被升级到了小型套房。 房间大了很多，唯一的缺点是需要睡沙发床，不过沙发床对一个成年人来说非常舒服，所以没问题！ 浴室很大，淋浴水压也很好。唯一的不足是提供的洗发水和沐浴露感觉有点稀。不过这没什么可抱怨的，因为可以很方便地请客房服务人员补充。 作为钻石会员，我们享受了免费早餐。早餐选择非常丰富！主菜有墨西哥菜和美式菜可选，还可以选择水果拼盘或法式吐司等配菜。不过，如果不是免费早餐，我建议不要付全价。 屋顶泳池和健身房虽然不大，但很不错，而且景色优美。 这家酒店绝对算不上五星级酒店，更像是三星半。考虑到价格和地理位置，我还会再次入住！ （原文） It is a boutique hotel with large rooms. We originally booked a two queens but as they are fully booked so we got upgraded to a junior suite. It’s a much bigger room but the only cons is that one has to sleep on the sofa bed, but the sofa bed is super comfortable for one adult so no issues! The bathroom is huge and shower pressure is good. The only cons is the shampoo and shower gel that are provided feels a bit watered down. But no complaints as you can easily ask the housekeeping staff to give you more. As Diamond member, we got breakfast comped. The choices are awesome! You get Mexican and American choices as main entree and a side entry such as fruit plate or French toast. But if you don’t get it comped I wouldn’t pay for the full price though. The rooftop pool and gym is tiny but very enjoyable and has great views. It is not a 5 star hotels by any means, more like 3.5 stars. Considering the price and location I would stay here again!

（由 Google 翻译）工作人员很棒，但我抵达后通过信用卡公司支付了全包服务，但第一天餐厅和楼上的酒吧都关门了。我问过我们是否可以为我们的套餐提供客房服务，他解释说他们不是全包度假村，而且几个月前就没做过了，但很多网站仍然宣传是全包的。酒店本身不错，但如果我不知道它不是全包的，我肯定会选择其他酒店。这家酒店的设施跟价格不符，不够用。 （原文） The staff was great however I paid for a all inclusive program throught my credit card company upon arrival the restaurant was close the bar upstairs was close on day one and once ask how can we do room service for our package and he explained that they are not an all inclusive resort and that they hadn't been in a few months however multiple websites still advertise as so. as a hotel is nice however not knowing that it wasn't all inclusive I would have chosen a different hotel instead. This one lacks amenities for the price.

（由 Google 翻译）我是银卡会员，用积分预订的。我之前并不知道只有金卡和白金卡会员才能享受免费早餐。这很可能是我预订时的疏忽，但我确实没注意到免费早餐只对金卡和白金卡会员开放。可想而知，当我发现自己无法享用免费早餐时，我有多么沮丧。和经理沟通后，她很慷慨地为我安排了五天的免费早餐。早餐还算不错。酒店的整体装潢也很漂亮，让人感觉很温馨。但是当我走进房间时，一股难以忍受的霉味扑面而来。真是太糟糕了，闻起来就像上世纪七十年代的汽车旅馆。我不得不去找房间喷雾来掩盖异味，但这并没有什么用，只是暂时掩盖了几个小时而已。房间和浴室都很干净，但是床单很粗糙。我没有毛巾，而且第一晚马桶就冲不了水。我遇到一对来自巴黎的夫妇，问了问他们的房间情况，他们说他们的房间也有霉味，而且没有自来水。他们住了一晚就退房去了另一家酒店。我也考虑过这么做，但不知道会不会扣分。有好几个早上，我真的很想躺在床上好好享受房间，但因为房间里的异味，我只能睡觉、洗澡，然后尽可能地待在外面。这是我的生日旅行，房间的状况让我很难入睡。退房前一天，我发现遮光窗帘背面有黑霉。我真希望自己不会生病。我对希尔顿非常失望。我知道你们的水平远不止于此。请翻新、升级并投资这家酒店，否则就放弃它吧。办理入住时，我要求升级房间，前台告诉我18间客房无法使用。这应该是一个很大的警示信号。回家后，我打开行李，发现所有衣服都散发着难闻的霉味。我绝对不会再入住这家酒店，也不会向亲朋好友推荐它。 （原文） I booked with points being a silver member. I was unaware that in order to receive it only applies to gold and platinum members. That very well could have been an oversight on my part when booking, but I did not see where the free breakfast was only for Golden and platinum status. You can only imagine how distraught I was to find out that I would not receive the free breakfast. After talking with the manager, she graciously accommodated me breakfast for my five day stay. The breakfast was decent. The hotel aesthetics are nice and welcoming. But when I to got to my room I was hit with an unbearable mold smell. It was awful. It smelled like a 1970s motel. I had to go find room spray to help alleviate the odor, which didn't help it only masked it for a couple of hours. The room and bathroom were clean, but the sheets were scratching. I had no towels and the toilet on my first night would not flush. I met a couple from Paris and asked about their room and they said they also had the old mildew smell and no running water. They stayed one night and then checked out and went to another hotel. I considered doing that as well but did not know if I would lose points. Several mornings, I really wanted to lay in bed and enjoy my room, but because of the odor all I could do was sleep shower and stay out as long as I possibly could. This was my birthday trip and with the room being in the condition that it was in made very difficult for me to find rest. The day before check out, I found the culprit on the back of the blackout curtains was black mold. I truly hope I do not get sick. I am so disappointed in Hilton. I know you to be much better than this hotel. Please renovate, upgrade, and invest in this property or let it go. Upon checking in when I asked for an upgrade the front desk clerk told me 18 rooms were out of service. That should have been a major red flag. When I got home and unpacked all of my clothes had that awful mold smell. I have absolutely no plans on returning to this property or suggesting this property to friends and family.

（由 Google 翻译）除了一年中这个时候非常潮湿之外，如果你想住在那个地区，地理位置也是一大优势。我们的空调坏了，不得不换房间，这有点不方便。每个人都非常友好。住宿是四星级的。如果你正在寻找一个安静的地方，这里不适合你。街头小贩们非常吵闹，整晚都在敲鼓，直到凌晨一点。 （原文） Other than it being very humid for this time of the year, location is a plus if you want to be in that area. Our air conditioner was broken and we had to move rooms, which is a little inconvenience. Everyone was very friendly. Accommodations were a four star. Looking for a quiet place this is not the place for you. Street vendors are very loud banging drums throughout the night till we hours.

（由 Google 翻译）卡门海滩的隐藏瑰宝。一次令人流连忘返的住宿体验 我和妻子八月份预订尤卡坦挂毯酒店时，并没有抱太大期望（价格确实很诱人），但我们大错特错了。它简直是那种难得一见的完美之选……简约、干净、友好，而且出乎意料地宁静。 酒店游客不多，这反而让它更加完美。我和妻子在入住期间几乎独享了屋顶泳池，只有偶尔有客人光顾。感觉就像拥有了一片属于我们自己的空中绿洲。 房间？（问得好！）一尘不染。客房服务人员显然对自己的工作非常自豪。特别感谢Matilde。谢谢你！真正让这家酒店令人难忘的是员工。特别感谢前台的Nehely和Marcos，以及代客泊车的George，他绝对是一位绅士。总而言之，这里的人们真心关心你的入住体验，并会确保你玩得开心。他们总是尽职尽责，乐于助人，让整个入住过程都倍感愉悦。 我写下这段文字时，我们还在卡门海滩，就已经在计划下次再来这里了。没错，这里就是这么棒。另外值得一提的是，这里是希尔顿旗下的酒店，床铺超级舒服，床单也总是干净清爽。 如果你预订了这里，以下是一些小贴士： • 地理位置绝佳。步行5分钟即可到达Super Chedraui超市，方便你购买小吃、饮品（包括葡萄酒和龙舌兰酒），或者在离开前购买一些纪念品。 • 美食？简直令人难以置信。无论你往哪个方向走，都能找到令人惊艳的餐厅。墨西哥卷饼？寿司？素食早午餐？应有尽有。 • 前往海滩？非常方便。步行几分钟即可到达海滩。无论您是想去轻松惬意的海滩俱乐部，享用海滨晚餐，还是在星空下随着DJ的音乐翩翩起舞……这一切都近在咫尺，距离酒店仅几步之遥。 关于安全问题： 如果您因为安全顾虑而犹豫不决，大可不必。我们来这里已经很多年了，我真心觉得在卡门海滩的夜晚比在纽约的家中更安全。真是不可思议。 （原文） A Hidden Gem in Playa del Carmen. A stay That Keeps Calling Us Back When the wife and I booked the Yucatán Tapestry hotel we were not expecting much when we booked this hotel back in August. (The rates are so attractive) but child were we wrong. It turned out to be one of those rare finds that hits all the right notes... simple, clean, friendly, and surprisingly peaceful. The hotel wasn’t overrun with tourists, which honestly made it perfect. My wife and I basically had the rooftop pool to ourselves for most of the stay, with only the occasional guest drifting in. It felt like our own private oasis in the sky. Rooms? (Great question) Spotless. Housekeeping clearly takes pride in their work. Shout out to Matilde. Thank you. what really makes this place memorable is the staff. Huge shoutout to Nehely and Marcos at the front desk, George at Valet a gentleman for sure. Altogether the kind of people who actually care if you’re enjoying your stay and will make sure that you do. They were always on point, always helpful, and made the entire experience feel good. We’re still here in Playa del Carmen as I write this, and we’re already talking about coming back to this place. Yes it's that good. Also note it's a Hilton property, the bed is so freaking comfy and the linens always fresh. Quick tips if you book here: • Location is gold. You’re literally a 5-minute walk from Super Chedraui, perfect for grabbing snacks, drinks (yes, including wine and tequila), or last-minute souvenirs before flying out. • Food scene? Unreal. Amazing restaurants are everywhere, no matter which direction you walk. Tacos? Sushi? Vegan brunch? All within reach. • Beach access? Easy. A few minutes on foot and you’re at the shoreline. Whether you want a chill beach club, a seaside dinner, or to dance to a DJ under the stars... it’s all right there just walking distance from The Hotel. And about safety: If you’re hesitating because of safety concerns, don’t. We’ve been coming here for years and I genuinely feel safer walking around Playa del Carmen at night than I do back home in NYC. Go figure.

（由 Google 翻译）看得出来它曾经是一家豪华酒店，但现在看起来需要一些维护了，镜子和浴缸都磨损了。泡泡浴也需要深度清洁。泳池也坏了。早餐……嗯，就是炒鸡蛋，一点味道都没有，咖啡也像水一样……橙汁是用橙粉做的，我觉得他们只是为了说他们提供早餐才这么做的😅。不过工作人员非常友好。屋顶的景色也很棒。房间仍然很大，很漂亮。 （原文） You can tell it used to be a luxurious hotel, however it seems like it would need some love, mirror and tub are wearing off. And bubble bath would need a deep cleaning. Pool was out of order. The breakfast ... well, it was scrambled eggs that taste nothing with coffee that tasted like water... Orange juice was made from powder, I feel like it was just so they could say they serve breakfast 😅. the staff was very nice though. and the rooftop view was nice. room was still pretty big and nice.

（由 Google 翻译）我们在酒店住了7天，员工服务非常棒。特别是Agustina，她总是很细心周到，为我们推荐餐厅和游览路线。房间非常舒适宽敞，储物空间充足，庭院里还有一个很棒的按摩浴缸。酒店位置绝佳，就在第五大道中心地带，去哪儿都很方便。 （原文） Nos alojamos 7 días en el hotel, la atención de los chicos fue excelente. Principalmente de Agustina que estuvo siempre atenta a lo que necesitabamos, nos dió recomendación sobre lugares para comer y sobre excursiones. Las habitaciones con gran comodidad, amplias, muchos lugares para guardar ropa y con la comodidad del jacuzzi en el patio. Excelente zona, bien en el medio de la 5ta avenida, cómodo para todo.

（由 Google 翻译）我们在酒店的住宿体验非常棒。从抵达酒店到离开，前台工作人员都非常友好热情，乐于助人。Agustina 在我们入住期间非常细心周到，为我们提供了很多信息；我们非常感谢她耐心解答我们所有的问题。酒店地理位置优越，靠近海滩、药店、餐厅、购物中心等等。房间舒适，空调运转良好，Wi-Fi 信号也很好，还有一个很大的游泳池。这里真是个宜人的度假胜地。 （原文） La estadia en el hotel fue excelente. Desde el momento que llegamos hasta que nos fuimos, el sector de recepción estuvo muy amable con su atención .Agustina durante nuestra estadia fue muy atenta y nos brindo todo tipo de informacion, agradecedemos su buena predisposición a todas nuestras dudas.El hotel se encuentra en una buena ubicación, tenes cerca la playa, farmacias, locales de comidas , centro comercial , etc.La habitación cómoda, aire acondicionado funcionando, wifi operativo,pileta grande . Es una linda zona para hospedarte .

（由 Google 翻译）我和我的伴侣上周入住了这家酒店，我们通常不写评论，但这次我们觉得有必要写，因为酒店让我们的假期完美无瑕。 首先，我们要特别强调酒店舒适现代的设施；一切都运转良好。酒店位置绝佳——走出酒店就是第五大道。最后，我们想表扬一下酒店员工。他们都非常热情友好，耐心解答了我们的所有问题。我们尤其要感谢Agustina，她热情地接待了我们，给了我们很多关于周边地区的建议，并且始终关心我们是否玩得开心！ （原文） Nos alojamos con mi pareja en este hotel la semana pasada y no solemos hacer reseñas, pero en esta ocasión sentimos la necesidad ya que nos hicieron pasar unas vacaciones perfectas. En primer lugar queremos destacar que cuenta con unas instalaciones muy cómodas y modernas, funcionaba todo a la perfección. La ubicación es perfecta, bajas del hotel y estás sobre la quinta avenida. Por último queríamos hacer mención por el personal del hotel, los chicos son todos unos divinos solucionando todas nuestras inquietudes, queríamos destacar a Agustina una chica que nos recibió divino, nos llenó de tips de la zona y siempre preocupada por que pasemos de 10!!

（由 Google 翻译）我们在酒店住了一周。酒店位置绝佳，就在第五大道上，却一点也不吵闹。特别感谢Agustina和Ezequiel，他们对我们照顾有加，在我们入住期间尽心尽力地帮助我们。 房间宽敞、干净，而且配备了空调。像熨斗和吹风机这样的贴心小细节更是锦上添花！ （原文） Nos hospedamos una semana en el hotel, la ubicación es excelente en plena quinta avenida pero sin percibir sonidos molestos. Mención especial para Agustina y Ezequiel que nos atendieron súper bien con las cosas que fuimos necesitando a lo largo de la estadía. Las habitaciones amplias, limpias y con aire acondicionado, detalles como plancha, secador de pelo que siempre suman!

（由 Google 翻译）我们于11月2日至12日入住卡门海滩的Sense 5th Avenue酒店，度过了一段美好的时光。酒店地理位置绝佳，坐落于主要步行街上，无需租车或乘坐出租车。酒店外便是各种商店、酒吧和餐厅。步行即可到达海滩，距离酒店仅两个街区。酒店员工素质高，服务热情周到。 Agustina和经理Francisca为我们提供了最优质的服务，不仅提供信息，还给予了我们个性化的关怀。我们一定会再次回到这片人间天堂，入住这家令人惊艳的酒店。祝贺你们！ （原文） Estuvimos en el hotel Sense 5ta. Avenida de Playa del Carmen del 2 al 12 de noviembre pasando unos días maravillosos. La ubicación es inmejorable ya que el hotel se encuentra ubicado sobre la calle principal que es peatonal sin tener necesidad de ir en auto o taxi. Cuando salis del hotel te encontras con todos los negocios para comprar, bares y restaurantes. Asimismo a la playa se va caminando ya que se encuentra a dos cuadras del hotel. El personal es muy calificado atendiendo a los huéspedes con un muy buen trato y cordialidad. Agustina y la gerente Francisca nos brindaron la mejor atención posible brindandonos información y atención personalizada. Seguro que volveremos a ese lugar paradisíaco y a ese magnífico hotel. Felicitaciones .

（由 Google 翻译）我想分享一下我在酒店的入住体验；服务非常棒。前台工作人员Agustina女士、Francisca女士以及Marcelo和Ezequiel在我们入住期间都非常热情周到、友好且乐于助人。我们非常感谢他们耐心解答我们所有的问题，并为我们提供了所有必要的设施。房间舒适，空调运转良好，浴室也很棒，Wi-Fi信号也很好。酒店位置绝佳，就在第五大道上，方便我们前往餐厅、药店等场所。这次入住体验满分！ （原文） Quiero dejar mi comentario sobre mi estancia en el hotel, fue excelente servicio. El personal de recepción, la srta agustina, francisca y Marcelo y Ezequiel fueron muy atentos, amables y preocupados durante nuestra estadía, agradeciendo su buena disposición frente a todas las dudas y comodidades que nos brindaron. La habitación cómoda, aire acondicionado funcionando, baño super, wifi operativo.Ubicación del hotel, excelente en plena 5ta avenida, teníamos acceso a locales de comida, farmacias, etc. nuestra estancia fue 10/10

很不错的酒店，第一次住全包酒店，服务很好，人很热情。住了四个晚上，海草季节味道太难闻了，没下海，其他还是不错的。

Impression Moxché By Secrets的经理联合SPA服务人员诈骗旷钱！首先我们收到200美金的代金劵。在SPA前台告知我们可以使用此代金劵，需要在退房的时候给前台抵用即可。然后到了退房的当天，酒店经理对我们非常无理，并且说这个代金劵无法使用，随后拿出了相关的使用限制的条款。这些并没有提前告知，而且和SPA的服务人员说的完全不一样。她告诉我们需要我们自己承担全部责任。我们这才意识到我们被骗了！一个五星级酒店居然可以做到这个地步，我们只好付钱了事。通过这件事情对墨西哥人和这个国家彻底失望！

一个让我相信爱情的地方，和我第一个想结婚的女孩子去了这里。也是我痛苦的回忆，我们最终没能走到一起

（由 Google 翻译）我们在 Impression Moxché 的住宿体验从始至终都令人难忘！特别要感谢我们出色的管家 Xo 和 Cesar，他们每天都竭尽全力，超越了我们的期望。他们无比细心周到，确保我们入住的每个细节都尽善尽美——从房间里的惊喜小细节，到在我们提出要求之前就预知我们的需求。 我们还必须感谢泻湖泳池边的 David——他无疑是我们遇到的最好的泳池礼宾之一。他让我们在泳池边度过了一段难忘的时光，总是关心我们，确保我们住得舒适、得到周到的照顾，并尽情享受。 感谢 Xo、Cesar 和 David，让我们在 Impression Moxché 的体验提升到了一个新的高度。我们迫不及待地想再来！ （原文） Our stay at Impression Moxché was absolutely incredible from start to finish! A huge shoutout to our amazing butlers, Xo and Cesar, who went above and beyond every single day. They were incredibly attentive, thoughtful, and made sure every detail of our stay was perfect — from surprise touches in the room to anticipating what we needed before we even asked. We also have to recognize David at the lagoon pool — hands down one of the best pool concierges we’ve ever met. He made our time by the pool unforgettable, always checking in to make sure we were comfortable, well taken care of, and enjoying ourselves to the fullest. Thanks to Xo, Cesar, and David, our experience at Impression Moxché was truly next-level. We can’t wait to come back!

（由 Google 翻译）我们去过Secrets旗下的几家酒店，目前为止最喜欢的是Impressions Moxche。布局非常方便。度假村有20多个泳池，海滩也让我惊喜不已，超级干净，10月份的时候连马尾藻都没有。工作人员非常热情周到，深夜的墨西哥卷饼摊位很受欢迎。卡拉OK很棒，但我们最喜欢的是地下酒吧。我们还会再来的。千万不要错过每晚的表演，拉斯维加斯级别的娱乐体验。 （原文） We have visited several Secrets properties and Impressions Moxche is our favorite so far. The layout is super convenient. The resort has over 20 pools and I was pleasantly surprised with the beach, it was super clean and no sargassum in October. The staff was super accommodating, the late night taco stand was a hit. Karaoke was a blast but the speakeasy was our favorite. We will be back. Don’t miss the shows every night, Vegas level entertainment.

（由 Google 翻译）我们在Secrets Impressions Moxché度过了九个难忘的蜜月之夜，一切远超我们的预期。从抵达的那一刻起，度假村对细节的关注、真诚的款待和奢华的氛围就让我们惊叹不已。 Impressions的屋顶泳池很快就成了我们最爱的去处之一，这要感谢泳池服务员Daniel，他非常细心周到，服务也非常友好。他确保我们在泳池边的每一刻都完美无瑕——从为我们找到最合适的躺椅，到面带微笑地为我们续杯。 非常感谢娱乐和活动团队的Axel和José——他们的活力、热情和幽默感让每一天都更加愉快。我们非常喜欢泳池边的每日签到和猜谜游戏！Axel从第一天起就与我们保持着联系，而且他总是记得我们的名字，这让这一切更加特别。 餐饮部助理总监Daniel也给我们留下了深刻的印象，他处处体现着他对宾客体验的热情和关怀。食物的品质和摆盘——尤其是在Impressions餐厅——都非常出色。每一道菜都经过精心挑选，创意十足，每一道菜都倾注了我们大量的心血。 在Cielo餐厅，经理Nelvia让每一次用餐都感觉特别；在Teodoro餐厅，服务员Gabriel提供了无可挑剔、亲切周到的服务，为原本就很棒的用餐体验锦上添花。 我们还要衷心感谢我们的管家Rafael和Gilberto，他们让我们的蜜月之旅更加特别。他们对细节的关注以及对我们需求的预期——从餐厅预订到贴心的惊喜——让我们感受到无微不至的关怀。 还要特别感谢水疗中心的Sindy，她的按摩是我们体验过的最好的按摩之一——放松、专业，是我们蜜月周的完美点缀。此外，还要感谢Impressions大堂酒吧的晚间调酒师，他们使用优质烈酒、当地金酒和梅斯卡尔酒调制出令人惊艳的鸡尾酒——我们每晚都喜欢品尝精心挑选的鸡尾酒。 我们的房间宽敞舒适，设计精美，设施齐全，床也是我们睡过的最好的之一。从灯光到奢华的洗浴用品，每一个细节都体现了度假村无可挑剔的标准。 我们都曾在酒店和餐饮行业工作过，所以这家度假村的方方面面都让我们惊叹不已——从始终如一的服务到员工真诚的热情。如此细致入微的服务，如此完美无瑕，实属难得，我们留下了深刻的印象和启发。 总而言之，我们在Secrets Impressions Moxché的蜜月之旅堪称梦想成真。热情的员工、美味的食物和饮品，以及整体的服务水平，使这次旅行成为我们人生中最难忘的经历之一。我们迫不及待地想再次光临！ （原文） We spent nine unforgettable nights at Secrets Impressions Moxché celebrating our honeymoon, and it was everything we hoped for and more. From the moment we arrived, we were blown away by the resort’s attention to detail, genuine hospitality, and luxurious atmosphere. The Impressions rooftop pool quickly became one of our favorite spots, thanks to Daniel, the pool attendant, who was incredibly attentive and kind. He made sure every moment by the pool was perfect — from finding us the best loungers to keeping our drinks refreshed with a smile. A big thank-you to Axel and José from the entertainment and activities team — their energy, warmth, and sense of fun made each day even more enjoyable. We loved the daily check-ins and the guessing game by the pool! Axel’s connection with us from day one and how he always remembered our names made it even more special. We were also so impressed by Daniel, the Assistant Director of Food & Beverage, whose presence and passion for guest experience were evident everywhere. The quality and presentation of the food — especially on the Impressions side — were outstanding. Every meal felt curated and creative, with so much thought behind each dish. At Cielo, Manager Nelvia made every visit feel special, and at Teodoro, our server Gabriel provided impeccable, gracious service that elevated an already incredible dining experience. Our heartfelt thanks also go to our butlers, Rafael and Gilberto, who made our honeymoon extra special. Their attention to detail and anticipation of our needs — from restaurant reservations to thoughtful surprises — made us feel so cared for. A special mention as well to Sindy at the spa, whose massage was one of the best we’ve ever had — relaxing, professional, and a perfect highlight to our honeymoon week. And to the evening bartenders at the Impressions lobby bar, who crafted incredible cocktails using premium spirits, local gins, and mezcals — we loved exploring the thoughtful selection each night. Our room was spacious, beautifully designed, and incredibly comfortable, with amazing amenities and one of the best beds we’ve ever slept in. Every detail — from the lighting to the luxurious bath products — reflected the resort’s impeccable standards. Having both worked in the hospitality and restaurant industry, we were truly blown away by every aspect of this resort — from the consistency of service to the genuine warmth of the staff. It’s rare to see this level of attention to detail executed so flawlessly, and we left deeply impressed and inspired. Overall, our honeymoon at Secrets Impressions Moxché was a dream come true. The warmth of the staff, the exceptional food and drinks, and the overall level of service made this one of the most memorable experiences of our lives. We can’t wait to return!

（由 Google 翻译）我来到坎昆的印象莫克谢酒店 (Impression Moxché) 度蜜月，这本该是人生中最特别的时刻之一。房间本身很不错，也相当舒适，但最大的遗憾是所谓的“海景”。实际看到的海景与承诺的相差甚远。从我的阳台上，几乎看不到任何海景——大多只有树木和丛林。对我来说，这根本算不上海景，而是丛林景观，宣传这种说法感觉像是在耍花招。 这真的让人很沮丧，因为蜜月是一生难得的体验，而海景正是我预订这家度假村的主要原因之一。我花钱预订了海景房，期待着每天早上醒来都能看到美丽的海景，结果却感到沮丧和被误导。酒店应该诚实地告诉客人他们真正提供的是什么。 没错，房间本身不错，但拿像海景这样重要的东西开玩笑——尤其是在客人为此支付了高价的情况下——简直令人无法接受。我感到非常失望，我不会向任何真正在意承诺的海景的人推荐这个度假村。 为了不让大家觉得我夸大其词，我甚至上传了一段所谓“海景”的视频。你们觉得呢？这看起来像海景吗？ （原文） I came to Impression Moxché in Cancun for my honeymoon, which is supposed to be one of the most special moments in life. The room itself was fine and quite comfortable, but the biggest disappointment was the so-called "ocean view." What I actually got was far from what was promised. From my balcony, there was barely any ocean to see at all — mostly just trees and jungle. To me, this is not an ocean view, it’s a jungle view, and advertising it otherwise feels like a trick. It is really upsetting because a honeymoon is a once-in-a-lifetime experience, and the view was one of the main reasons I booked this resort. I paid for the ocean view expecting to wake up to the beauty of the sea every morning, but instead I felt frustrated and misled. The hotel should be honest with their guests about what they are really offering. Yes, the room itself was nice, but playing games with something as important as the view — especially when guests are paying a premium for it — is simply unacceptable. I feel very disappointed, and I would not recommend this resort to anyone who truly cares about getting the view they were promised. To make sure people don’t think I’m exaggerating, I even uploaded a video of the so-called “ocean view.” What do you all think — does this look like an ocean view to you?

（由 Google 翻译）我来这里已经有一段时间了，我可以自信地说，这是我做足疗的首选美甲沙龙。我每次都会做法式凝胶足疗，我最喜欢的美甲师Jacqui从不错过。她手法精准，温柔细腻，每次都耐心细致地确保我的双脚看起来完美无瑕。 整个团队都很友好、热情、专业。从我走进去到离开，我都感觉受到了周到的照顾。不匆忙，不慌乱，每次都只有优质的服务。 我的双脚每次离开时看起来（和感觉）都很漂亮。强烈推荐，尤其是如果你像我一样，对干净的线条和优质的服务很挑剔的话。 （原文） I’ve been coming here for a while now, and I can confidently say this is my go-to nail spa for pedicures. I always get a French tip gel pedicure, and my favorite nail tech, Jacqui, never misses. She’s precise, gentle, and always takes her time to make sure my feet look flawless every single visit. The entire team is friendly, welcoming, and professional. I always feel well taken care of from the moment I walk in to the moment I leave. No rush, no fuss, just quality service every time. My feet always leave looking (and feeling) beautiful. Highly recommend, especially if you’re picky about clean lines and great service like I am.

（由 Google 翻译）令人惊叹的客户服务。我在普拉亚卡门度假时来到这里，这是一次非常轻松的经历。女士们非常友善，为我的美甲/足部护理做得非常出色。沙龙也非常美观。 （原文） Amazing customer service. I came in while on vacation in Playa del Carmen and it was such a relaxing experience. The ladies are so nice and did an amazing job on my mani/pedi. The salon is also very aesthetically pleasing.

（由 Google 翻译）这里总是非常干净，姑娘们都很友好，氛围也很宁静，非常适合忙碌的一天后放松一下。 我是 Gelish 的常客。我喜欢他们的工作和高品质的产品。 （原文） El lugar siempre está muy limpio, las chicas son muy amables, se respira ambiente de paz, ideal para aterrizar un día pesado. Soy cliente frecuente de gelish .. me encanta su trabajo, y los productos de muy buena calidad.

（由 Google 翻译）他们的工作和服务总是那么出色。我喜欢这里丰富的选择，而且只要有机会，我都喜欢在那里犒劳自己。我总感觉自己像个VIP。 （原文） Siempre son excelentes sus trabajos y sus atenciones. Me encantan como hay opciones y adoro consentirme ahi cada que puedo. Siempre me siento VIP.

（由 Google 翻译）我太高兴找到我最爱的修眉店了！Alejandra的服务非常棒，让我的脸看起来完美无瑕。我强烈推荐！ （原文） Estoy feliz de haber encontrado mi nuevo lugar favorito para depilación con Hilo, muy buen servicio de la mano de Alejandra que dejó mi rostro impecable. Super recomiendo!

（由 Google 翻译）我在普拉亚德尔卡曼 (Playa Del Carmen) 做凝胶接发和凝胶足疗，已经去了 GH SPA 美甲沙龙将近三年了。那里的员工技术娴熟，非常专业。Nicoli 是我的首选，但所有员工都很棒！如果想在普拉亚德尔卡曼 (Playa Del Carmen) 享受一次美好的水疗体验，强烈推荐这家店。 （原文） GH SPA is my go to Nail Salon for my Gel extensions and gel pedicure in Playa Del Carmen for almost 3 years now. The staff there is very skilled and professional. Nicoli is my go to tech but all the staff is great!! Highly highly recommend if looking for a great spa experience in PDC.

（由 Google 翻译）她们的技术和专业水平无可挑剔。我对我的眉毛和指甲都非常满意。一定要提前预约，因为这些姑娘技艺精湛，而且非常抢手！ （原文） La técnica y profesionalismo es incomparable. Soy muy impresionada con mis cejas y uñas. Hay que agendar su cita bastante antes porque esas chicas son muy talentosas y solicitadas!

（由 Google 翻译）我部分时间住在普拉亚德尔卡曼，每次长途飞行后，离开之前，我都盼望着能做一次按摩。 今天前台的Carny热情地接待了我，和她聊得很愉快。她让我感觉像在家一样。 他们所有的按摩师都很棒。今天我找的是Claudia，她棒极了；每一次触碰都体现着她细心的关怀和丰富的经验。我做了一个半小时的按摩，按摩了身体和头部。真的让我感觉焕然一新！ 按摩是一份礼物，我们每个人都应该定期给自己一份，用于自我护理。它能治愈身体、大脑和心灵。一定要确保你的按摩师是最好的，因为这是你应得的！ （原文） I live in Playa del Carmen part of the time, And I always look forward to a massage following a long plane ride and before leaving. Today Carny was at the front desk with welcoming words and great conversation. She made me feel right at home All of their therapist are excellent. Today I had Claudia and she was incredible; every touch was from her caring heart and her experience. I had an hour and a half massage, On the body and the head. Truly took me somewhere else! The gift of MASSAGE is something we all should be giving ourselves for self-care on a regular basis. It heals the body the brain, and the heart. Be sure that your masseuse is the best as that is what you deserve!

（由 Google 翻译）卡门海滩的一颗隐藏宝石。我和我最好的朋友都为我们的生日准备了贴心套餐，我想不出更好的方式来度过这一天。所有的工人都很友善。凯茜给我做了很棒的按摩和面部护理。如果我再次来到普拉亚，我们一定会回来的！ （原文） A hidden gem in playa del Carmen. My best friend and I each did the pamper package for our birthdays and I couldn’t think of a better way to spend the day. All of the workers were so kind. Cathy gave me an amazing massage & facial. If I’m in Playa again, we’ll definitely be coming back!!

（由 Google 翻译）Bric Spa 真是太棒了！我在这里为我和家人预订了生日按摩。我们到达时，他们非常热情友好，服务周到。而且按摩体验一流！如果你来 Playa，我强烈推荐！ （原文） The Bric Spa was absolutely fabulous! I scheduled a birthday massage here for me and my family. They were incredibly responsive and friendly and welcoming when we arrived. And the massage was top tier! If you find yourself in Playa I highly recommend!

（由 Google 翻译）真是一次很棒的体验，如此宁静又专业。Jackie 非常热情周到，我一到就用冷毛巾和一杯冷水照顾我。我的按摩棒极了，我的理疗师 Claudia 非常平静，缓解了我的紧张情绪。我一定会向所有国内外的朋友推荐这家按摩店。 （原文） Such an amazing experience, so peaceful and professional. Jackie was amazing taking care of me with a cold towel upon arrival and a glass of cold water. My massage was exceptional, Claudia my therapist was calming and got all the tension out. I definitely will be recommending to all of my friends locally and abroad.

（由 Google 翻译）女孩节，我们去了金砖四国水疗中心，真是一次美妙的经历。店主杰奎（Jacquie）竭尽全力满足您的所有要求。水疗中心是如此干净和热情。我和 Nancy 一起决定进行深层组织按摩，这是有史以来最好的 90 分钟按摩。她会说英语，这是一个优点，因为我的西班牙语很弱。对于我在 Bric Spa 的美妙经历，我无法言表。按摩后，您将收到一杯加味水和美味的纯素巧克力松露。我一定会回来的，因为这是我新去的水疗中心😊 （原文） Girls day out, we went to Bric Spa and what a wonderful experience. Jacquie the owner goes out of her way to accommodate all your requests. The spa is so clean and welcoming. I had Nancy and decided on a deep tissue massage, 90 minutes of the best massage ever. She spoke English which was a plus as my Spanish is weak. I can not say enough about my wonderful experience at Bric Spa. After the massage you receive a glass of flavored water and a delicious vegan chocolate truffle. I will definitely return as this is my new go to spa 😊

（由 Google 翻译）这是我在马贝拉海滩 (Playa, Marbella) 体验过的最棒的体验，她用新鲜捣碎的番石榴为我做了一次从头到脚的按摩。体验棒极了，我迫不及待地想再去一次。工作人员太棒了。毫无疑问，这是最棒的呵护体验。可以向他们要一份呵护套餐。告诉他们卡罗琳是派你来的！真是太棒了！ （原文） The most incredible experience I have had at playa, Marbella gave me a head to toe massage with freshly crushed guava. The experience was delightful and I can not wait to go back. The staff is incredible. Hands down the best pampering experience. Ask for the pamper package. Tell them Caroline sent you! Truly amazing!

（由 Google 翻译）体验太棒了！按摩很棒，价格实惠，和技师的沟通也很愉快。 （原文） Wonderful experience here! Had a great massage, the prices were phenomenal and good conversation with the techs.

（由 Google 翻译）令人失望的体验——被安保人员扣留，酒店维护不善 我和妻子经常旅行，我们热爱墨西哥——这个国家和人民都很棒。我很少留下负面评价，但这次经历之后，我觉得有必要提醒大家注意这家度假村。 我们刚刚在Secrets度假村度过了一周，决定在Mahekal住一晚，这是我一直想去的地方。我提前一天通过Capital One Travel预订了房间——350美元，可以住海景房（非全包）。我甚至提前打电话确认是否可以提前到达并享受酒店设施，他们保证会准备好房间，因为酒店人不多。 入住及第一印象 我们上午10点到达，但度假村没有我们的预订记录。我不得不给他们发邮件证明，并在大厅等了30分钟。在此期间，我妻子甚至不被允许在酒店内走动。最后，我们收到了腕带，但没有地图，没有方向指示——什么都没有。 我们自己探索了一下： • 一个泳池的瓷砖已经破损，水里漂浮着蚂蚁。 • 另一个泳池酒吧直到上午 11:30 才开放。 • 另一个泳池看起来很脏，让人很不舒服。 服务很差。最后，一位好心的服务员帮我们点了一份披萨和一杯啤酒，并告诉我们我们的房间是 13 号。我问前台是否准备好了，却被告知没有。我们盯着那个房间看了好几个小时——没有人进出。最后，在下午 3 点（而不是承诺的下午 2 点），我们被允许进去。 房间很“可爱”，但带着一丝乡村气息，但价格却令人失望：水泥地板，没有电视，死虫子，潮湿，“海景”也值得怀疑。 退房事件——最糟糕的部分 第二天早上，我 9:20 退房，付了账，并要求行李员在 10:45 的时候来。到了11点，还没人来，所以我决定自己搬行李。我们想开车离开时，保安拦住了我们，不让我们下车——即使我解释说我已经退房了。我妻子被迫坐在车外，我和她争吵。保安用无线电联系了其他人，但还是拦住了我。最后，我不得不走回前台，找到帮我们办理退房手续的女士，把她带回来亲自告诉保安让我们离开。我这辈子从来没有被这样拦住离开酒店——感觉就像被人质一样。 结语 我本来想好好爱这家度假村的。地理位置很有潜力，但酒店设施破旧不堪，服务冷漠，而且安全事故令人无法接受。在普拉亚德尔卡曼，有很多不错的选择——这家根本不是其中之一。 建议：放弃马赫卡尔，去别的地方住。 （原文） Disappointing Experience – Held at Security & Poorly Maintained Property My wife and I travel frequently and love Mexico—the country and the people are amazing. I rarely leave negative reviews, but after this experience, I feel I need to warn others about this resort. We had just finished a week at a Secrets resort and decided to spend one night at Mahekal, a place I’ve always wanted to try. I booked the day before through Capital One Travel—$350 for an ocean view room (not all-inclusive). I even called ahead to confirm we could arrive early and enjoy the facilities, and they assured me a room would be ready since the property wasn’t busy. Check-In & First Impressions We arrived at 10:00am, but the resort had no record of our reservation. I had to email them proof and wait 30 minutes in the lobby. My wife wasn’t even allowed to walk the property during this time. Eventually, we received wristbands, but no map, no orientation—nothing. We explored on our own: • One pool had broken tiles and ants floating in the water. • Another pool bar didn’t open until after 11:30am. • The other pool looked dirty and uninviting. Service was minimal. Eventually, one kind waiter helped us order a pizza and a beer and told us our room would be #13. When I asked at the desk if it was ready, I was told no. We watched that room for hours—no one went in or out. Finally, at 3:00pm (not the 2:00pm promised), we were allowed inside. The room was “cute” in a rustic way but disappointing for the price: concrete floors, no TV, dead bugs, humid, and the “ocean view” was questionable. Checkout Incident – The Worst Part The next morning, I checked out at 9:20am, paid my bill, and requested a bellman for 10:45. By 11:00 no one came, so I decided to carry our own bags. When we tried to leave with our car, security physically stopped us and refused to let us exit—even after I explained I had checked out. My wife was forced to sit outside in the car while I argued. Security radioed someone but still blocked me. Finally, I had to walk back to the front desk, track down the woman who checked us out, and bring her back to personally tell security to let us go. I have never in my life been prevented from leaving a hotel like that—it felt like being held hostage. Final Thoughts I wanted to love this resort. The location has so much potential, but the property is run down, service is indifferent, and the security incident was unacceptable. In Playa del Carmen, there are so many excellent options—this simply isn’t one of them. Recommendation: Skip Mahekal and stay elsewhere.

（由 Google 翻译）度假村环境优美，庭院优美，海滩交通便利，员工热情友好。大多数团队成员都很棒，尤其是负责活动的Edgar，他让我们在泳池边度过了充满乐趣的时光。可惜的是，前台服务远未达到五星级的预期。我们遇到了好几个房间问题（包括房间里有蝙蝠，后来床单被弄脏了），管理层似乎无力或未经授权妥善解决这些问题。虽然酒店和大多数员工都很棒，但缺乏有效的客户服务让我们感到失望。如果管理层培训得当，这绝对可以成为一次顶级体验。 （原文） Beautiful resort with stunning grounds, great beach access, and friendly staff. Most team members were wonderful — especially Edgar from activities who made our days by the pool a lot of fun. Unfortunately, front desk service fell well short of five-star expectations. We had multiple room issues (including a bat in our room and later stained sheets), and management seemed unable or unauthorized to resolve them properly. While the property and most staff are fantastic, the lack of empowered guest service left us disappointed. With better management training, this could easily be a top-tier experience.

（由 Google 翻译）我们买了海滩和泳池的一日通票。没有让人失望，玩得很开心。购买通票时，您的账户会扣除餐饮消费额度，所以基本上物超所值。服务很棒，服务员会不断更新我的账户消费情况，确保我没有超额，然后才会扣款。泳池区维护得非常好。如果您正在寻找私人海滩来度过美好的一天，强烈推荐这个网站。好好享受吧！ （原文） We bought the day-pass for the beach and pool access. Did not disappoint and had a wonderful time. There is a food and beverage credit applied to your account when you purchase the pass, so it essentially pays for itself. The service was awesome, and my server continuously updated me on the status of my account spending, making sure I wasn't exceeding the limit, before being charged. The pool area was very well maintained. Highly recommend this site if you are looking for private beach access to spend the days. Enjoy!

（由 Google 翻译）食物很棒，服务员和娱乐活动也无可挑剔（陶瓷女孩和娱乐实习生都非常可爱）。客房服务几乎不存在；下午三点还没打扫，我要求了三次。我的洗衣袋一直放在床上，直到晚上我才拿到前台（我的衣服早上已经打包好了）。更糟糕的是，一场暴雨过后，大量积水涌入房间，把我的衣服、手机、充电宝和书都弄湿了。我已向前台报告了此事。所有这些都发生在我离开的前一天晚上，所以我的行李箱里装满了东西，等我回来的时候肯定会散发出难以忍受的气味。这可不是五星级度假村该有的服务。 （原文） Cibo ottimo, camerieri e animazione perfetti (la ragazza della ceramica e la stagista dell'animazione sono state adorabili). Servizio camera praticamente inesistente, richiesta 3 volte la pulizia perché alle 15 non era ancora stata fatta. Pacco per la lavanderia rimasto sul letto fino a sera, finché non l'ho portato io in reception (capi impacchettati dalla mattina). Ciliegina sulla torta, dopo una pioggia è entrata moltissima acqua in camera e tutti i vestiti, telefoni, power-bank, libri hanno preso acqua. Fatto presente alla reception. Tutto questo la notte prima di partire, così la valigia è piena di roba che al rientro avrà un odore insopportabile. Non è quello che ci si aspetta da un Resort 5 stelle.

（由 Google 翻译）普拉亚最佳住宿地。位于市中心最佳街道的尽头，遍布美味的墨西哥餐厅。另一侧可直达海滩，令人惊叹。我们选择每天晚上在酒店外用餐（度假村提供非全包套餐），并在海滩边享用酒店的鸡尾酒和小吃。已经在这里住过两次了，强烈推荐！ （原文） The best place to stay in Playa. Situated on the end of the best downtown street, full of delicious Mexican restaurants. The other side has amazing direct beach access. We chose to eat dinner off site every evening (the resort has non all inclusive packages), and enjoyed the hotel’s cocktails and snacks by the beach. Have stayed here twice now and couldn’t recommend more!

（由 Google 翻译）真是个绝佳的度假胜地！我们非常庆幸选择了马赫卡尔酒店作为我们墨西哥之旅的下榻之处。度假村坐落在丛林深处，拥有专属的私人海滩，这意味着您在入住期间可以邂逅各种野生动物，享受宁静祥和的自然环境。泳池和海滩上总是有很多空着的日光浴躺椅，让我们在15天的假期里尽情享受。房间美轮美奂，我们入住的是茅草屋顶的丛林花园房，非常喜欢它原汁原味的氛围——空调也非常好用。Fuego餐厅的食物堪称一流，绝对是米其林星级餐厅的水准！Olas餐厅的早餐也很棒，提供熟食和欧陆式早餐——我们唯一希望的是他们能提供培根和香肠。度假村的员工热情友好，待客周到，让我们感觉像贵宾一样。特别感谢我们的礼宾员丹尼尔，他确保我们在入住期间拥有所需的一切，甚至在我们疲惫不堪不想去餐厅用餐时，还帮我们安排了客房送餐服务，比如披萨、意面、甜点和饮品。特别感谢Olas餐厅的早餐服务，Fuego餐厅的午餐和晚餐，以及我们的清洁员Mary，她每天都做得非常出色。第五大道就在酒店门口，这真是个加分项，这意味着您不会像其他度假村那样被困在荒郊野外，而是可以去探索真正的墨西哥街道和市场等等。我们通过酒店预订了一些短途旅行（与鲸鲨共游、观赏海龟、图卢姆遗址、天然井、Xplor公园、伊察鸡），前台的女士非常热情周到，提供了很多有用的信息。这家度假村就像我们的家一样，我们很快就会再次光临！感谢Mahekal大家庭，让我们拥有了最棒的墨西哥初体验！ （原文） What an ABSOLUTE GEM of a place! We are so happy we chose Mahekal as our hotel to our first trip to Mexico. The resort is nestled in the jungle with its own private beach area, and with this brings amazing animals and wildlife during your stay, and tranquility and a natural vibe. The pools always had plenty of sun lounger free, as well as the beach so we were spoilt for choice over the 15 days. The rooms were stunning, we had a palapa jungle garden room and just loved the authentic feel it had- air con was also really good. Food at Fuego was exceptional. Truly a Michelin star type restaurant!!! Breakfast at Olas was also really good, cooked and continental- we just wished they served bacon and sausages. The staff were incredibly welcoming, friendly and sweet at the resort, they treated you like royalty. Huge shout out to our concierge Daniel, he made sure we had everything we needed during our stay and even organised room service food like pizza, pasta, desserts and drinks when we were too tired to dine at the restaurants. Shout out to all the staff at Olas for breakfast, Fuego for lunch and dinner, our cleaner Mary for doing such a wonderful job everyday. 5th Avenue is right on the doorstep which adds a bonus, and means you aren’t stuck in the middle of nowhere like other resorts and you can explore the real Mexican streets and markets etc. we booked excursions through the hotel (swimming with whale sharks, turtles, tulum ruins, cenote, Xplor park, chicken itza) and the lady at the desk was super informative and helpful. The resort is like home for us and we will be returning very soon! Thanks to our Mahekal family for the best first holiday to Mexico!!!

（由 Google 翻译）我们来到马赫卡尔海滩度假村庆祝我们的18周年结婚纪念日。这段经历真是太棒了！ 工作人员非常友善，也非常乐于助人。我们的房间舒适干净。我以前是个洁癖狂……但在这里我住得非常舒服。窗户很安全，蚊子等都不会进来。我们的房间离海滩有点远……所以看不到海景……但景色非常宜人，令人赏心悦目。我们的门廊上有两张吊床。 食物太美味了！尤其是在Fuego餐厅。我们经常在外面吃饭，我们喜欢吃三文鱼……我们吃的那条三文鱼，我们俩都觉得是我们吃过的最好吃的！ 工作人员安排了有趣的活动。我和Laura、Kayla、Edgar和Valeria一起参加了手链制作。她们非常友善热情。 Mary把我们的房间打理得井井有条，做得非常出色。每次我们来，床上都会有不同的图案。太有趣了！ 我们玩得很开心。我们计划明年带女儿们再来。 （原文） We came to Mahekal Beach resort for to celebrate our 18th anniversary. Our experience has been absolutely wonderful! The staff are so kind And also extremely helpful. Our room is comfortable and clean. I am a complete germaphobe… And I have been very comfortable at the entire time. The windows are secure and do not let in mosquitoes, etc. Our room is back away from the beach… So we do not have an ocean view… But the view is very pleasant and enjoyable. We have two hammocks out on our porch. The food is so delicious! Especially at restaurant Fuego. We eat out a lot, we love salmon… The salmon we had we both independently thought was the best we had ever had! The staff provides fun activities. I participated in the bracelet making with Laura, Kayla, Edgar and Valeria. They were so kind and friendly. Mary takes care of our room and does a wonderful job. Every time we come, there is a different design on our bed. So fun! We have had a wonderful time. We are planning to bring our daughters back next year.

（由 Google 翻译）Casa de Rosa 晚餐体验 从始至终，我们的旅程都令人惊喜不已。Fatima 和 Lea 是最棒的主人。她们热情友好，知识渊博，相处起来也非常有趣。品酒环节非常特别，而了解当地风味更是让体验更加丰富。 一起烹饪晚餐是一大亮点，食材新鲜，氛围轻松愉悦，食物也绝对美味。之后坐下来享用我们刚刚烹制的美食，感觉非常特别。 如果您正在寻找一次地道的、亲身体验的体验，享受美味的食物和更美好的陪伴，Casa de Rose 绝对是您的不二之选。强烈推荐！ （原文） Casa de Rosa Dinner Experience From start to finish, everything about our visit was amazing. Fatima and Lea were the most wonderful hosts. They were warm, knowledgeable, and so much fun to be around. The liquor tasting was such a unique touch, and learning about the local flavors made the experience even richer. Cooking dinner together was a highlight as the ingredients were fresh, the atmosphere was relaxed and joyful, and the food turned out absolutely delicious. Sitting down afterward to enjoy the meal we had just prepared felt so special. If you’re looking for an authentic, hands-on experience with incredible food and even better company, Casa de Rose is a must. Highly recommend!

（由 Google 翻译）我们非常喜欢今年夏天早些时候在这里的住宿！度假村美得令人惊艳——地理位置优越，设施一流，员工们更是让我们的旅程难忘。每个人都非常友好、体贴周到，竭尽全力让我们感到宾至如归——娱乐团队的Monse真是太可爱了，我们永远不会忘记她！还有Camilo（娱乐团队）、Maricelda（L’Brasserie餐厅）、Carlos（Arezzo餐厅）、Francisco（Sea Olive餐厅）、Bernardo（Koh Thai餐厅）以及酒店服务团队的Miguel和Tania，他们出色的服务和热情让我们的住宿体验更加愉快！ 度假村内的穿梭巴士服务非常便捷，而且总是很迅速。唯一的不足之处是餐厅等位时间较长，以及客房送餐服务速度较慢且质量不高，与度假村其他方面出色的水准略有不符。 不过总的来说，我们非常享受在这里的每一分钟——这里的人和氛围才是让这里如此特别的原因！🌴✨❤️ （原文） We absolutely loved our stay earlier on in the summer here! The resort is stunning - amazing location, beautiful facilities, and the staff truly made our trip unforgettable. Everyone was so friendly, attentive, and went above and beyond to make us feel welcome - Monse from the entertainment team was so so so lovely and we’ll never forget her! So was Camilo (Entertainment), Maricelda (L’Brasserie), Carlos (Arezzo) & Francisco (Sea Olive), Bernardo (Koh Thai) and Miguel & Tania from the Hospitality team also made our stay much more enjoyable from their stand-out service and kindness! The shuttle cart service around the resort was super convenient and always quick. The only downsides were the long waits for restaurant seating and the slower and low quality room service, which didn’t quite match the otherwise fantastic standards. Overall though, we loved every minute - the people & atmosphere here are what make it so special! 🌴✨❤️

（由 Google 翻译）我在五星酒店及公寓度过了一段美好的时光！酒店美极了——郁郁葱葱的绿植、丰富的野生动物以及轻松的氛围，让人轻松放松。 我们在那里庆祝我表弟的50岁生日，工作人员让这一切变得格外特别。我们和大卫在海滩上享用了私人晚餐，那真是太棒了——环境、食物和服务都堪称完美。 整个度假村的食物都很美味，服务也非常出色。特别感谢海滩上的弗朗西斯科，他非常棒，服务周到；还有米格尔和赫尔梅内吉尔多，他们的服务员也非常出色。酒店接待处的安东尼奥竭尽全力确保一切顺利，我们所需的一切都得到了满足——他非常乐于助人，而且非常热情周到！ 我们住在顶层套房，非常棒——配备了设备齐全的厨房、按摩浴缸和宽敞的空间。娱乐活动也非常有趣，让我们在整个住宿期间都充满活力。 唯一的缺点是餐厅的等待时间太长（先到先得，所以要早点到），而且吸烟区也有限，数量又少又小。 总的来说，这是一个美丽的度假村，提供美味的食物、优质的服务和令人难忘的体验。我们度过了一段美好的庆祝时光，我一定会再次入住这里！ （原文） I had a wonderful stay at The Fives Hotel and Residences! The property is absolutely beautiful — lush greenery, plenty of wildlife, and a relaxing atmosphere that makes it easy to unwind. We were there celebrating my cousin’s 50th birthday, and the staff made it truly special. We had a private dinner on the beach with David, and it was absolutely exquisite — the setting, food, and service were all perfect. The food was delicious throughout the resort, and the service was outstanding. Special shoutout to Francisco on the beach, who was amazing and so attentive, as well as Miguel and Hermenegildo, who were excellent servers. Antonio in hospitality went above and beyond to make sure everything was smooth and that we had everything we needed — incredibly helpful and accommodating! We stayed in a penthouse suite, which was incredible — a full kitchen, a jacuzzi, and plenty of space. The entertainment and activities were fun and kept things lively throughout our stay. The only downsides were the long wait times at restaurants (it’s first come, first serve, so get there early) and the limited smoking areas, which were too few and too small. Overall, this is a beautiful resort with great food, fantastic service, and unforgettable experiences. We had an amazing time celebrating, and I’d definitely stay here again!

（由 Google 翻译）我们在The Fives的住宿体验非常棒，有很多值得称道的地方，但我必须特别感谢几位让我们的住宿体验更加特别的员工。 大使——Daniel和Roberto。他们俩真是太棒了！我们平时入住酒店的要求并不高，但这两位却竭尽所能，让我们的旅程更加完美！他们负责安排所有餐饮和酒店内的水疗服务，我们完全不用操心！ 儿童俱乐部的员工：太棒了！！！！他们对孩子们充满爱心和关怀，孩子们都吵着要去那里，可见他们做得非常出色！ 水疗中心的Omar：这是我在度假村体验过的最棒的按摩！Dulce——美甲技术精湛，而且和她聊天非常愉快！ 水疗中心的员工：我喜欢每天早上做水疗，水疗中心的员工们就像我的晨间伙伴一样——他们总是面带微笑地迎接我，和我愉快地交谈。那些教课的员工也很棒！ Sea Olive餐厅的服务员Armenta……他真是太棒了！我们全家每次来The Fives都会找他。他让精致的用餐体验更加完美！ 说实话，服务区（酒吧、餐厅、泳池、客房服务、水疗中心、前台）的每一位员工都是最棒的！ （原文） There are many things we loved about our stay at The Fives, but I have to give a special shout out to some of the staff that made the stay extra special. Ambassadors- Daniel and Roberto. These guys were on top of it! We don’t ask for much during our stays, but these two sought ways to go above and beyond to make the trip special! They took care of the planning and logistics for all meals and on site spa services. We didn’t worry about a thing! Kids Club staff: AMAZING!!!! They treat the kids with such kindness and love, and it is easy to see they do a wonderful job because the kids beg to go there! Omar in the spa: Best massage I have had at a resort! Dulce- extremely talented with nails and so fun to talk to! Spa staff: I loved starting my days with hydrotherapy, and the spa staff became my morning buddies- greeting me with smiles and great conversation. Those that taught classes were incredible too! Armenta- Waiter at Sea Olive…this guy is the best! Our family looks for him each time we come to The Fives. He makes the fine dining experience even better! Honestly, every staff member in the service areas (bars, restaurants, pool, house keeping, spa, front desk) was the best of the best!

（由 Google 翻译）我们在卡门海滩的The Fives Beach Resort度过了一段美好的时光！酒店环境优美，海滩更是美得令人窒息。房间宽敞、干净、舒适。员工热情友好，服务周到——特别要感谢Israel，他让我们感到宾至如归，在我们入住期间提供了超出预期的贴心服务。餐饮也远超预期，餐厅选择丰富，菜品种类繁多，美味可口。这里是放松身心、品尝鸡尾酒、感受热带风情的完美之选。强烈推荐给家庭和情侣！ （原文） We had an amazing stay at The Fives Beach Resort in Playa del Carmen! The grounds were beautifully maintained and the beach was absolutely stunning. The rooms were spacious, clean, and very comfortable. The staff were super friendly and attentive — a special shout-out to Israel, who made us feel truly welcomed and went above and beyond throughout our stay. The food exceeded our expectations with plenty of delicious restaurant options and great variety. It’s the perfect place for relaxation, great cocktails, and a fun tropical atmosphere. Highly recommended for both families and couples!

（由 Google 翻译）这里的员工非常友好热情，尤其是名叫卡米洛的员工，他万圣节那天打扮成史酷比，为所有年龄段的人表演了一场精彩的节目，娱乐效果极佳，我简直无法用语言来形容这个地方有多棒。另一位名叫加布里埃尔的员工也特意为我们表演了一些精彩的魔术。总而言之，这里是个非常棒的地方，员工们都非常友善，我绝对会推荐这里。我们还体验了这里的亡灵节，真是太棒了！蒙塞非常热情好客，她还教我跳舞和一些西班牙语，她非常可爱友好。第二天，蒙塞还特意过来和我们打招呼，她记住了我的名字，我们聊得很开心。我太喜欢这个地方了，10/10！ （原文） the staff are so friendly and very helpful, especially the worker here called camilo as he dressed up as scooby do for halloween and put on a show for everyone and people of all ages, very good entertainment couldn’t speak highly enough of this place, gabriel also one off the workers also went out of his way to show us some magic tricks that were awesome. overall very good place with very very nice people would definitely recommend. we also experienced the day of the dead here which was absolutely awesome, Monse was absolutely fabulous and very welcoming and also taught me how to dance and a bit of spanish she is very lovely and friendly. Monse also came up to us the next day and was very very nice, in remembering my name and making good conversation. absolutely love this place 10/10

（由 Google 翻译）我们在The Fives海滩酒店度过了一个多么美好的假期啊！无论在哪里用餐，食物都棒极了。酒店各处都一尘不染，员工热情友好，乐于助人。特别感谢Sea Olive餐厅的Sam，感谢Monse教我们一些西班牙语，并在11月2日的表演中翩翩起舞。还要感谢Gabriel精彩的纸牌魔术，以及Scooby Doo（Camilo）在泳池边精彩的舞姿。我们接触到的每一位员工都让我们感到备受重视，这让我们更加渴望再次回到墨西哥。强烈推荐这家酒店给所有计划来此度假的朋友。谢谢！ （原文） What an amazing holiday we are having at The Fives beach hotel. Food is fantastic wherever you eat. Spotlessly clean everywhere and staff go out of their way to be friendly and helpful. Special shout out to Sam in the sea olive restaurant, Monse for teaching us a little spanish and dancing at the show on 2nd Nov. Also, Gabriel for the fab card magic trick and Scooby doo(camilo - great dance moves by the pool) Every single member of staff we have come into contact with have made us feel valued, and this has definitely made us want to come back to Mexico. Highly recommend this place to anyone thinking of a holiday in this area. Thank you!!

8月底刚去，我不喜欢这家酒店，沙滩很脏，酒店外面很多杂人，最讨厌的是吃饭要在旅行之前订好每天要去的餐馆，不然去到那里很难订到的喜欢吃的餐厅，最后只能吃buffet.问题是buffet也不好吃！不过里面工作人员服务很不错，每天都整理2次房间，这点很棒！

地址位置虽然不是playa del carmen的市中心，但是步行街就在酒店旁边，步行半个小时可以走到！客房宽敞，就是double size的床比较小！酒店的餐厅比较一般，除了铁板烧好吃以外，就没有好吃的，当然不包括订不上的餐厅！除了buffet，其他餐厅都要预定，这种预定都要提前一周才能订上，以致于我们很多餐厅都没有吃上！鸡尾酒也没有好喝的，饭都吃完了，点的喝的有时候甚至一杯水都没给！只能说性价比好吧！

美丽的热情 的酒店

（由 Google 翻译）我们住了一周，非常喜欢。酒店很漂亮，海滩也很壮观。不过离卡门海滩中心有点远。 员工非常友好，食物虽然不算惊艳，但我们特别喜欢耶稣·戈罗西卡（M Bar）的柠檬鱼配鸡尾酒！安吉尔的服务也很棒（柠檬鱼也做得非常出色）！ 我们也推荐意大利餐厅的卡邦尼意面。 （原文） Nous sommes restés une semaine et nous avons adoré notre séjour. L’hôtel est beau, la plage est magnifique. Un peu loin du centre de Playa del Carmen. Le personnel est très sympa, la nourriture n’est pas incroyable. Nous avons particulièrement aimé le lemon fish avec les cocktails de l’excellent Jesus Gorocica (M Bar) !!!!! Et le service de Angel qui était super (lemon fish) !!!! Nous recommandons aussi les pâte à la carbonara du resto italien

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我来这家度假村是为了庆祝一个家庭婚礼，我可以自信地说，这是我住过的最好的全包式度假村之一——我去过十多个！这里的每一个细节都经过精心设计。独家的Nespresso咖啡机更是锦上添花，工作人员也真心乐意地为客人服务，营造出一种宾至如归的氛围。 这里的设施一流，每个人都能找到自己喜欢的活动……无论您是想放松身心、探索世界还是体验活力，这里都应有尽有。我特别要感谢瑜伽教练Elena。她太棒了——知识渊博、专业且细心。她的课程不仅提升了我的住宿体验，还帮助我缓解了一直以来的背痛。强烈推荐参加她的课程！ 还有，不得不提的是这里的美食——非常特别。看得出来，这家度假村对食物非常重视。 Every meal was beautifully presented, fresh, and bursting with flavor. From breakfast to late-night dining, the quality and variety are outstanding, and it’s clear the chefs are passionate about what they do. Overall, this resort exceeded every expectation. Perfect for families, couples, or anyone looking for a luxurious and memorable getaway. （原文） ⭐️⭐️⭐️⭐️⭐️ I came to this resort to celebrate a family wedding, and I can confidently say it’s one of the best all-inclusive resorts I’ve visited—and I’ve been to over 10! Every detail here is so thoughtfully curated. The Nespresso exclusivity is a touch that really adds to the experience, and the staff are genuinely happy and proud to serve, which creates such a welcoming atmosphere. The amenities are top-notch, and there’s truly something for everyone…whether you’re looking to relax, explore, or get active, you’ll never run out of things to do. I especially want to give a huge thank you to Elena, the yoga instructor. She’s absolutely fantastic—knowledgeable, professional, and so attentive. Her class not only elevated my stay but also helped relieve some back pain I’d been dealing with. Highly recommend joining one of her sessions! And I have to mention the cuisine—it’s exceptional. You can tell the resort takes its food seriously. Every meal was beautifully presented, fresh, and bursting with flavor. From breakfast to late-night dining, the quality and variety are outstanding, and it’s clear the chefs are passionate about what they do. Overall, this resort exceeded every expectation. Perfect for families, couples, or anyone looking for a luxurious and memorable getaway.

（由 Google 翻译）在天堂珍珠度假村 (Paradisus La Perla) 找到天堂 从抵达天堂珍珠度假村 (Paradisus La Perla) 的那一刻起，我们就感受到了无微不至的关怀。度假村环境优美——一尘不染的庭院、时尚的客房和美味的餐饮——但真正让我们的住宿体验与众不同的是这里无微不至的服务。 特别要感谢伊斯梅尔 (Ismael)，他简直太棒了。他始终周到热情，真心实意地致力于让我们的体验完美无瑕。无论是记住我们的喜好，在恰当的时机办理入住，还是提供周到的建议，伊斯梅尔都让我们的旅程的每一天都更加精彩。他是那种能让美好的假期变得难忘的人。 我们还要感谢礼宾部辛西娅·德尔加多 (Cynthia Delgado)，她真是太棒了。辛西娅积极主动、条理清晰，而且非常乐于助人——她总是面带微笑，轻松地处理晚餐预订、活动以及紧急请求。多亏了她，一切都从始至终都显得轻松自在，充满个性化。 宁静的泳池、美味的餐厅和一尘不染的设施，Paradisus La Perla 绝对值得满分。再加上 Ismael 的卓越服务和礼宾员 Cynthia Delgado 的无微不至，我们迫不及待地想再次入住这里。强烈推荐！🌟🌟🌟🌟🌟 （原文） Paradise Found at Paradisus La Perla From the moment we arrived at Paradisus La Perla, we felt looked after in every possible way. The resort is beautiful—immaculate grounds, stylish rooms, and fantastic dining—but what truly set our stay apart was the incredible service. A special shout-out to Ismael, who was beyond amazing. He was consistently attentive, warm, and genuinely eager to make our experience perfect. Whether it was remembering our preferences, checking in at just the right moments, or offering thoughtful suggestions, Ismael elevated every day of our trip. He’s the kind of person who turns a great vacation into an unforgettable one. We also want to recognize Cynthia Delgado, our concierge, who was absolutely phenomenal. Cynthia was proactive, organized, and unbelievably helpful—handling dinner reservations, activities, and last-minute requests with ease and a smile. Thanks to her, everything felt effortless and personalized from start to finish. Between the serene pools, delicious restaurants, and spotless facilities, Paradisus La Perla is already a 10/10. Add the standout service from Ismael and the exceptional care from concierge Cynthia Delgado, and it becomes a resort we can’t wait to return to. Highly, highly recommend! 🌟🌟🌟🌟🌟

（由 Google 翻译）唯一值得五星好评的是地理位置，它就在第五大道旁边，位置绝佳，而且离我们预订的很多景点都很近。然而，其他方面都差强人意。晚餐预订时间总是晚上8点，我们因此连续三次错过了演出。餐厅的食物也没有我想象中那么好，自助餐的种类也比我们去过的其他度假村少得多。食物对我们来说非常重要，但我觉得这里的食物只能算一般。我觉得那些对这家度假村赞不绝口的人，可能是因为他们没去过真正好的度假村。最后，我们预订的是成人区La Perla，结果却被安排到了家庭区。我给前台看了我的预订记录，上面明明写的是La Perla，但他却说他无能为力，因为这取决于房间的空房情况。好吧，我当然不高兴，但至少给我们安排点什么吧！哪怕只是安排一楼的泳池房也好，我看到一楼有很多空房。但他还是说他什么也做不了。有些员工看起来很开心，有些则显得很不耐烦。总之，缺点太多，说不过来。我就说到这儿吧。要知道，我之前去过很多度假村，而且都很喜欢。但我绝不会再来这里了。 （原文） the only 5 stars i give is location. it’s perfect next to fifth avenue. and close to many attractions that we booked. however everything else is NOT good at all. dinner reservation is always at 8pm. we missed the shows 3 times in the row because of this. Food at the restaurant are not as good as I expected them to be also. Buffets are small compare to many other resorts we went to. Food is very important to us but i felt like food here is just ok. I feel like people that praise so highly about this resort is because they never been to a good one. lastly we booked on the adult side La Perla. We got the family side. I show the receptionist my reservation which clearly said La Perla, but he said that there is nothing he can do because it’s based on availability. Ok, im no happy but at least com us something, anything! like give us the first floor to the pool as i can see there are many empty one available on the first floor. But yeah nothing he can do. Some workers seem very happy and some very agitated about working there. Anyways, too many negatives to point out. I will just stop here. Mind u that i been to many many resorts before this and I love them all. But i will never come back here.