(由 Google 翻译)罗马的Generator旅舍让我感到非常失望和沮丧……几个月前我入住了两晚。那是我参加旅行团的前一晚——房间很干净,位置也不错,所以我的第一印象很好。办理入住时,我问前台,因为我要参加旅行团,是否需要退房,第二天早上再重新入住(我以为会像大多数旅行团一样,和团友们住同一间房)。前台向我保证,我会在原来的房间住两晚,绝对不需要退房,入住期间也不需要换房间。第二天,我外出游玩了一天,回到房间后发现储物柜里的所有东西都被拿走了,床单也被重新铺好了。我走到前台,发现我的所有物品都被装在好几个塑料袋里,散落在走廊的地板上,准备放到前台后面(完全是公开的)。我问他们为什么我的东西被拿走了,他们说我“错过了退房时间”。我解释说,我前一天已经去前台确认过了,他们保证说即使第二天就要开始旅行团,也不需要退房。他们检查我的行李后,发现他们把我的护照放在行李最上面,任何人都能轻易拿到,我的所有机票和旅行证件也都被他们拿走了。他们还剪断了我储物柜上的个人锁(也是全新的)。我并不想给别人差评,但是前台那位女士(不是之前给我办理入住的那位)对我的态度非常冷漠无情,尽管我当时明显很沮丧。简而言之,她认为我错过退房时间是我的错,尽管我特意去确认过是否需要退房,而且也得到了确认。更糟糕的是,他们在清理我的东西时,竟然把我前一天买的、还没用过的昂贵止咳药落下了。作为一名预算有限的旅行者,这真的让我非常沮丧,因为我生病了,根本买不起第二瓶新的咳嗽药。我要求他们让客房服务人员去我之前的房间看看能不能找到药,但他们也没找到。作为补偿,一位前台的男士给了我一杯免费咖啡,以弥补我的不便。总的来说,我非常生气和沮丧,他们不仅让我的护照和重要文件面临被盗的风险,还弄丢了我急需的药。我还看到好几个人入住时也遇到了问题,导致他们不得不换房间,白白地办理入住和退房手续。我绝对不推荐这家旅舍。我遇到的三名员工中有两名态度粗鲁、不尊重人、不专业且毫无帮助。他们还剪断了我的锁,让我损失了25欧元,而且他们也没有提出赔偿我丢失的咳嗽药。作为一家价格偏高的旅舍,我对他们提供的服务如此敷衍感到非常失望。
(原文)
The Generator in Rome left me feeling disappointed and frustrated… I checked in a few months ago to spend two nights. It was a night before I started a group tour - the rooms were clean and the location was good too so my first impressions were positive. Upon check in, I asked the receptionist if I would need to check out and re-check back in the next morning as I would be starting a group tour (I assumed I would check into a room with my group like most group tours). The receptionist assured me that I would be staying in my original room for both nights and I definitely would NOT need to check out the next morning or change rooms during my stay. The next day, I spent the day away from the hostel and upon my return to my room I found that all of my belongings from my locker had been removed and the bed striped and remade. I walked to reception to find all of my belongings spread across multiple plastic bags on the floor of the hallway to go behind the reception desk (in complete open access to the public). I asked them why my things had been removed and they said I had “missed check out”. I explained to them that I had checked with reception the previous day and was assured checking out was not required despite starting a tour the next day. After inspection of my bags, I found that they had left my passport easily accessible to everyone, on top of my baggage, as well as all of my flight and travel documents. They had also cut my personal lock (also brand new) off the locker. I do not enjoy leaving a bad review about someone, but the lady at the desk (different to the lady who originally checked me in) was unsympathetic and rude to me despite my obvious distress. In short, she conveyed that this was my fault for missing check out, even though I had gone out of my way to check if I needed too and was reassured I didn’t need too. Furthermore, whilst clearing out my things, they left behind my bottle of expensive cough medicine that I had bought the day before and hadn’t even had the chance to use yet. As a budget traveler this was incredibly frustrating as I was sick and unable to afford to buy a second new bottle of cough medicine. I requested that they ask house keeping to check my old room to see if they could find it but they were unable too. In return of this, a gentleman working the front desk gave me a free coffee for the inconvenience. Overall I was incredibly angry and frustrated that they had not only put my passport and important documents in jeopardy of being stolen, but also lost my medicine that I really needed. I also witnessed multiple people also have issues with checking in, resulting in having to change rooms and checking in and out unnecessarily. I do not recommend this hostel what so ever. The two out of three staff I encountered were rude, disrespectful, unprofessional and unhelpful. I also lost €25 for my lock they cut off and did not offer to reimburse me for as well as money for my cough medicine that was lost. For a hostel on the more expensive side, I was disappointed in the lack of care and service provided.