(由 Google 翻译)塔可钟公司不再在收据上写他们的号码是有原因的,而且他们管理的门店也很糟糕。上周一我去那里吃午饭,当时大约下午1点30分。我点了两份七层无奶蛋卷和一份普通的豆卷饼,不加奶酪。等我点菜的时候,我听到电话那头有人说“这份订单没有酸奶油”,对方耸了耸肩,把酸奶油放进了袋子里。原来是我的订单。搞笑的是,酸奶油不在通常的七层蛋卷饼里,至少我能理解。不,这位女士很有创意,把酸奶油加到了豆卷饼里,除非你定制,否则根本没法加酸奶油,所以我不得不假设他们是故意的,因为我无法想象一个成年人会犯这种错误,被同事告知错了,然后还是把酸奶油扔进了袋子里。说到袋子,我们堂食要纳税,给我们一个托盘。你的工作做得对吗?
这还不是最精彩的部分。我真傻,因为和其他人一起去的,结果第二天又去了!我知道,我肯定是怕丢脸。我从来没有抱怨过前一天发生的错误或缺乏诚信,但幸运的是,这家塔可钟总有办法毁掉你的午餐……
所以,如果你走进这家店,他们不会理睬你。你得用自助结账机。这是企业运作的规律,世界瞬息万变,我懂。这不是店员的错。但是,自助结账机坏了怎么办?你可能得自己动手,这对这家店的大多数人来说都不熟悉。
今天,9月30日,星期二,自助结账机真的坏了。它告诉我我的付款没有成功,需要找收银员付款。在付款过程中,另外两位顾客也遇到了问题,不得不寻求帮助。当技术故障时,就点单……经理,如果你能称之为经理的话,简直令人讨厌,而且粗鲁无礼。他们对任何遇到问题的顾客连一句“对不起”都没说过,而我待在大厅的半个小时里,每个顾客都遇到过类似的问题。如果你的领导连客户服务101都做不好,难怪后面的墨西哥卷饼师傅都搞不清楚怎么把豆子放进玉米饼里。
在糟糕的管理层和平庸的客户服务导致我吃了一顿平庸的午餐,体验糟糕透顶之后,我意识到我的首笔付款已经成功了,我被收了两次钱,却只能吃着不新鲜的米饭,还被一个糟糕的经理吼了一顿。这可不是什么好事。
在两次付款之后,我给餐厅打了好几次电话,但都无人接听。一周内没有一次餐厅电话是有人接的。真是难以置信,但情况一直如此。
我在网上投诉了,他们受理了,但尽管提供了详细信息,却始终没有回复。
你可以留着这8块钱,用来培训一位新经理。同时,我要感谢你帮我戒掉了去塔可钟的习惯。作为一个素食主义者,在路上或者紧急情况下吃塔可钟是个不错的选择,但我对人类的未来感到悲伤,所以这可不是什么好事。我知道你不在乎,公司也不在乎,我明白,社会正在走向崩溃。话虽如此,为什么不为你的工作感到自豪一点呢?一句简单的“下午好”或“对不起”就能起到很大的作用,如果你连这都搞不清楚,或者连怎么把三样东西放进玉米饼里卷起来都搞不清楚,我真为你感到难过。
我想说你应该做得更好,但从小卖部到公司,你已经证明了你做不到,所以如果我想吃一份令人失望的公司卷饼,我想以后我还是会去Chipotle买。
(原文)
There’s a reason Taco Bell corporate doesn’t put their number on the receipts anymore and it’s horribly managed stores like this. Last week I went in on Monday for lunch. It was around 130pm. I ordered two seven layers with no dairy and a regular bean burrito with no cheese. While he was waiting for my order I heard someone on the line say “that order doesn’t have sour cream” and the person on the line shrugged and put it in the bag. Turns out it was my order. The funny part is that the sour cream wasn’t on the seven layers that typically come with it, that I would at least understand. No, this lady got creative and added it to the bean burrito, where that isn’t even an option unless you customize, so I have to assume they did it on purpose, because I can’t imagine a human adult making that mistake, being told by a coworker it’s wrong, and throwing it in the bag anyway. And speaking of bags, we pay tax to eat in, give us a tray. Do your job?
That’s not even the best part. Silly me, because I was with others that ended up wanting to go there, I went back the next day! I know, I must have a humiliation kink. I never complained about the mistake or lack of integrity that had occurred the day before, but luckily this Taco Bell always has a way to ruin your lunch…
So if you walk into this store they will not acknowledge you. You have to use the kiosk. It’s corporates move and a changing world, look I get it. Not the workers fault. However, when the kiosks don’t work? You might have to work, which is foreign to most of the people at this store.
On this day, Tuesday the 30th of September, the kiosks were in fact not working. It told me my payment didn’t go through and to see a cashier to pay. In doing that, two other customers had issues and had to get help. When the tech doesn’t work, take the order… the manager, if you can call it that, was hateful and rude. They didn’t say the words I’m sorry once to anyone that had an issue, which was every single customer in the lobby for the half hour I was there. When your leadership fails at customer service 101, it’s no wonder the burrito artists back there can’t figure out how to put beans in a tortilla.
After my mediocre lunch with a crappy experience due to hateful management and mediocre customer service, I realized that my initial payment HAD gone through, and I was charged twice for the privilege of eating stale rice and getting barked at by a bad manager. Not great.
After the payment was taken twice I called the store several times. No one answers the phone. Not once in a week did a human being answer the phone at a restaurant. Incredible, but consistent.
I lodged a complaint online, and it was acknowledged, but never answered despite providing the details.
You can keep the 8 bucks and use it train a new manager. In the meantime I want to thank you for breaking my of my Taco Bell habit. As a vegetarian it’s a great option on the road or in a pinch but it’s not with the sadness I have for the future of humanity. I know you don’t care, corporate doesn’t care, I get it, society is kinda crumbling. That being said, why not take a little pride in your job? A simple “good afternoon “ or “I’m sorry” goes a long way, and if you can’t figure that out or how to put three things in a tortilla and roll it, I feel terrible for you.
I’d say do better, but from kiosk to corporate you’ve proven you’re incapable of, so if I ever want a corporate burrito of disappointment, I guess I’ll be getting it at chipotle from now on.