(由 Google 翻译)几年前我第一次来这里,吃到了一些我吃过的最好吃的烘焙食品。当然,这次我期待的品质还是一样,结果却大失所望。我从事餐饮服务工作,我可以向你保证,你会为来自美国食品公司/思科公司的低端产品付出高昂的价格。他们卖的烘焙食品大部分(如果不是全部的话)都不再是自制的了,不幸的是,你一眼就能看出来(不仅仅是外观,还有味道)。我第一次来这里的时候,他们家的柠檬条绝对是全城最好吃的。当我走进店里,看到那些廉价的美国食品公司预制棒时,我非常非常失望(我怎么强调都不为过,这些东西太恶心了。它们甜得令人作呕,口感也不好)。最后我买了一块金发女郎巧克力棒,希望它能像展示柜里看起来还不错的那种,但结果却大相径庭。它软塌塌的,尝起来像冰箱里的,而且显然是预制包装的。柜子里的巧克力蛋糕也是预制的,我朋友点的羊角面包也是US Foods的预制的。这家咖啡馆几乎没有什么自制的。
除了那些难吃的预制烘焙食品外,员工们完全不知道自己在做什么。我不想贬低员工,因为归根结底,管理层让他们生产什么产品不是他们的错,而且我理解新手的感受。然而……因为两张每张不到五件商品的罚单就慌张,这在餐厅里可不是什么好事。如果收银员一辈子都没碰过POS系统,那也太不光彩了。我们等了大约30分钟,才拿到一份难吃的金发女郎巧克力棒、一份平庸的原味羊角面包和一份烤奶酪配预制培根。在我们之后进来的每个人都先拿到了订单(虽然对于几杯饮料来说,这时间还是很长),说真的,柜台后面的那两个人完全不知道自己在做什么。我觉得有好几个想点餐的人都走了,因为他们花了太长时间输入我们的订单(3种食物加2杯饮料),而收银员连一个按钮都不知道在哪儿。在把员工安排到顾客面前处理订单之前,完全不对他们进行任何培训,这既不专业,对员工也对顾客都不公平。
所以,虽然我不太想这么说,因为我对这家餐厅评价很高,但The Pantry绝对不值得你花时间和金钱。这家酒店非常漂亮,酒店的服务也应该达到同样的水准。而且就像我说的,这家餐厅曾经和其他所有地方一样好,但现在却每况愈下。我从来没有对任何一家咖啡馆像这家一样失望过。即使是最便宜的预制食品,价格也贵得离谱,而且服务也糟糕透了。岛上有很多很棒的餐厅,价格更实惠,自制的菜品也很棒,服务也无可挑剔。帮自己一个忙,去那些餐厅而不是The Pantry吧。
(原文)
I came here for the first time a couple years ago and had some of the best baked goods I’ve ever eaten. Of course this time around I was expecting the same level of quality and I was extremely disappointed. I work in food service and I can assure you that you will be paying high prices for low-end products coming from US Foods/Cisco. Most if not all of the baked goods they sell are not made in house anymore and unfortunately you can tell (not just the obvious look, but the taste). The first time I came to this spot they had hands down the best lemon bars around. When I walked in the store and saw the cheap pre-made US Foods bars I was so, so disappointed (I cannot stress enough these things are gross. They are sickeningly sweet and the texture is not great). I ended up getting a blondie bar instead, hoping it would be like what they had in the display case that looked decent, but it was not. It was soggy, tasted like fridge and also was obviously a pre-made packaged bar. The chocolate torte in the case was also pre-made, and the croissant my friend got was again, pre-made from US Foods. There is next to nothing in this cafe that is made in house.
On top of the really bad pre-made baked goods, the staff had absolutely no idea what they were doing. I do not like to put down workers because at the end of the day, it’s not their fault what products management makes them put out, and I understand being new to a job. However…panicking over two tickets with less than five items on each of them is not a good look on the restaurant. It’s also not a good look when the cashier has never touched a POS system in their life. We waited about 30 minutes to receive a terrible blondie bar, mediocre plain croissant and a grilled cheese with pre-made bacon on it. Everybody that came in after us got their orders first (which was still a long time for some drinks) and seriously, the two people working behind the counter had absolutely no idea what they were doing. I believe a handful of people wanting to order walked out because they were taking so long to input our order (3 food items plus 2 drinks) because the cashier didn’t know where a single button was. It’s unprofessional and unfair to both the employee and customers to not train them at all before they’re put in front of people to handle orders.
So, as much as I really hate to say it because I put this place on a very high pedestal, The Pantry is absolutely not worth your time or money. This hotel is absolutely beautiful and the services on property should match that standard. And like I said, this spot used to be on par with everything else, but it has gone all the way down hill. I have never been as disappointed with a cafe as I was with this one. The prices are insane for the cheapest pre-made products you can get and the service was utterly awful. There are plenty of fantastic restaurants on the island with better prices, amazing house made food and incredible service. Do yourself a favor and go to one of them instead of The Pantry.