(由 Google 翻译)今天我第一次带女儿来。我们做了冰淇淋,放上配料,然而,我注意到队伍末尾的棉花糖酱已经用完了。我让柜台小姐再加点酱,她把酱拿到了队伍后面。我等了她大约5到7分钟,等她拿着棉花糖酱回来后才付钱。她走到冰淇淋后面的区域。然后,她推着一辆购物车走到后面,重新加满了巧克力榛子酱,拿到前面,但是她没有把棉花糖酱拿上来。据前面的销售员说,棉花糖酱准备好需要一段时间,这很正常。大约10分钟后,我的冰淇淋开始融化了,但他们告诉我,如果我想吃棉花糖酱,就必须等他们一起称重。我问他们,如果我的冰淇淋完全融化了,能不能再弄一杯,因为时间太长了。他们说不行,我得付两杯冰淇淋的钱。明明知道冰淇淋会融化,却还要我等20分钟才有酱汁,这公平吗?你好。所以我说我愿意付我现在的冰淇淋的钱,这样我就可以开始吃了,因为它正在融化。我一直等着棉花糖酱,但一直没来。现在距离我做完冰淇淋已经过去了大约20分钟,所以我又去了柜台,问棉花糖酱做好了吗。大约在这个时候,两位老太太上班了,还系上了围裙。其中一位问我在等什么,我告诉了她。她很机智地说:“反正棉花糖酱也不能加,因为你已经付过钱了。”我跟她解释说,我打算用另一个杯子称一下酱汁来付钱,但现在我的冰淇淋快融化了。我问她,“你会吃完全融化的冰淇淋吗?”那位女士用一种令人不快的语气说“我想这是你的选择”。我说已经过了大约 20 分钟了,这时第二位老太太说,“没有。我看着她回来。才过了大约四分钟。”我说“不,女士,没有。我已经在这里等棉花糖酱 20 分钟了。”更不用说那位说已经等了 4 分钟的女士才刚刚到达!!!她甚至没有看到发生的一切!!!坐在柜台后面,当着全店的面对我这个顾客大喊大叫,真是疯了!我认为他们无法理解我在等棉花糖酱,我知道我必须付钱,而且我已经付了融化的冰淇淋的钱,所以我可以在它完全融化之前开始吃它。让别人等着棉花糖酱融化,然后又告诉他们要把酱汁淋在融化的冰淇淋上,真是太荒唐了。那两位女士显然是助理经理,我记得她们的名字是Tany和Brittany。我已经把她们举报给了真正的经理。不过,为了你自己好,周末千万别去YaYa's,因为那两个女人在当值。我们离开的时候,其中一个还特意喊了一句“祝你们今天过得愉快!”,语气尖刻粗鲁,简直无语。真是下流。
(原文)
I took my daughter in for the first time today. We made our ice creams and put the toppings on, however, I noticed that the marshmallow sauce was empty at the end of the line. I asked the lady at the counter to refill the sauce, and she took it to the back. I waited for her to come back with the marshmallow sauce for about 5 to 7 minutes, prior to paying. She went into the area behind the ice cream. Then she took a cart and went to the back and refilled the Nutella sauce and brought it up front, but she did not bring up the marshmallow sauce. According to the sales guy at the front, it takes a while to get the marshmallow sauce ready, which was fine. Well, after about 10 minutes, my ice cream was starting to melt, but they told me that if I wanted marshmallow sauce, I had to wait to eat so they could weigh it all together. I asked if my ice cream completely melted if I could make a new cup since this was taking so long, and they told me no, I would have to pay for 2 cups of ice cream. How is that fair when you make me wait for sauce for 20 minutes, also knowing that ice cream melts. Hello. So I stated I would pay for the ice cream I currently had, so I could begin eating it, because it was melting. I kept waiting and waiting for the marshmallow sauce, which never came. Now it’s been about 20 minutes since I made my cup of ice cream, so I went to the counter again and asked if the marshmallow sauce was ready. About this time, 2 older women came to work and put aprons on. One of them asked me what I was waiting on, and I told her. She got really smart with me saying, “well you couldn’t add marshmallow sauce anyways because you already paid for it”. I explained to her I was going to weigh the sauce in another cup to pay for it, but now that my ice cream was almost melted. I asked her, “would you eat ice cream completely melted?” The lady said “that’s your choice I guess” in a nasty tone. I said well it’s been about 20 minutes, at which time the second older lady said, “no it hasn’t. I watched her come back. it’s only been about four minutes.” I said “no maam it has not. I have been here waiting for the marshmallow sauce for 20 minutes.” Not to mention the fact that the lady saying it had been 4 minutes just got there!!! She didn’t even see it all happen!!! And to sit behind a counter yelling at me, the customer, in front of the entire store was CRAZY! I don’t think they could grasp the concept that I was waiting for marshmallow sauce, I understood that I did have to pay for it, and I had already paid for my melting ice cream so I could start eating it before it melted completely. It’s ridiculous to make somebody wait for marshmallow sauce while their ice cream melts and then tell them they still have to pay for it to put it on top of melted ice cream.The ladies both were apparently assistant managers, i think their names were Tany and Brittany. I did report them to the actual manager. Do yourself a favor though, do not bother to go to YaYa’s on the weekend when these 2 women are in charge. When we left, one of them made sure to holler “yall have a great day!” Just as sarcastic and rude as she could. Trashy.