(由 Google 翻译)我深夜来到这里,怀着孕期的渴望,用麦当劳的App下了车边取餐的订单。得来速挤满了人,所以我想车边取餐会更快。大约10分钟后,我收到了通知和收据,说我的订单已经取走了——但没有人出来。
我们又等了10分钟。现在得来速已经空无一人,仍然没有食物。此时,我们已经等了25分钟。我们决定绕到前面去,但又有一大群车过来了。于是我进去查看,因为显然出了什么问题。
我走进去的时候,收银员看到了我,但什么也没说——他只是在柜台后面走来走去,做着其他事情,比如调饮料。我在那里站了5分钟,没有人理我。一个穿着领衬衫的女人——后来我才知道她是值班经理——一直站在薯条旁边,也不理我。
终于,在被冷落了整整十分钟之后,收银员终于回到了前台。我礼貌地问道:“请问有什么可以帮忙的吗?”他重重地叹了口气,问道:“什么事?”我解释说,我已经在外面等了三十多分钟了。他反问:“什么订单?”我给他看了应用程序,他什么也没说,只是看了看屏幕,说:“我们现在正在制作。屏幕上没有显示。”
我以前在麦当劳工作过,我知道情况并非如此。订单不会凭空消失。要么有人错过了,要么有人忽略了——就是这样。
这时,我要求和经理谈话。他无视我,走开了。我无意中听到他跟其他人说着发生了什么事,值班经理就开始对他吼叫,说:“没人接单。他说他不接单了……”整个过程混乱不堪,非常不专业。
他回来后,我再次要求找经理,因为我现在只想退款。他告诉我:“我不能告诉你她的名字。”这让我很困惑,因为我根本没问过——我只是想找人帮我。他说:“但是我们现在正在做你的菜。”我告诉他我宁愿退款,因为我已经等了40多分钟。
然后他试图告诉我他就是经理——这显然是胡说八道。与此同时,真正的值班经理仍然站在薯条旁边,继续无视一切。我指着她问:“你是经理吗?”她只是像被车灯照到的鹿一样看着我,什么也没说。
最后,又来了一位女士——一位个子矮小的黑人女士——自称是经理。我解释了事情的经过,她主动提出马上给我做餐食。当时我已经心烦意乱,精疲力竭,再也顾不上了。我告诉她我需要坐下来,因为我怀孕了,而且不知所措,然后让我丈夫进去吃完。她把餐食递到门口递给了他。
最后,我再也不在乎餐食和退款了。我知道麦当劳的服务名声不佳,而且说实话,我也不常去。本来只是一时的渴望,却变成了一场彻底的灾难。我离开时感到压力重重、愤怒不已,彻底失望了。
如果可以的话,请远离这家餐厅。
(原文)
I came here late at night with a pregnancy craving and placed a carside pickup order through the McDonald’s app. The drive-thru was packed, so I figured carside would be quicker. About 10 minutes later, I got a notification and receipt saying my order had been picked up—but no one had come out.
We waited another 10 minutes. Now the drive-thru was completely empty, and still, no food. At this point, we had been waiting 25 minutes. We decided to drive around to the front, but a new rush of cars had just come through. So I went inside to check because something clearly went wrong.
When I walked in, the cashier saw me but didn’t say anything—he just walked around behind the counter, doing other things like making drinks. I stood there for 5 minutes with no acknowledgment. A woman in a collared shirt—who I later found out was the shift manager—stood by the fries the entire time, also ignoring me.
Finally, after a full 10 minutes of being ignored, the cashier came back to the front. I politely asked, “Can I please get some help?” He sighed loudly and said, “With what?” I explained that I had been waiting outside for my order for over 30 minutes. He replied, “What order?” I showed him the app, and without saying anything, he checked the screen and said, “We’re making it now. It didn’t come up on the screen.”
Now, I’ve worked at McDonald’s before, and I know that’s not how it works. Orders don’t just magically not show up on the screen. Someone either missed it or ignored it—period.
At that point, I asked to speak to a manager. He ignored me and walked off. I overheard him telling the others what was going on, and the shift manager started yelling at him, saying, “Nobody’s taking the orders out there. He said he’s not taking it out there…” The whole interaction was messy and unprofessional.
When he returned, I asked again to speak with a manager because I just wanted a refund at this point. He told me, “I can’t give you her name,” which was confusing because I never asked for it—I just wanted someone to help me. He said, “But we’re making your food now,” and I told him I’d rather have a refund because I’d been waiting over 40 minutes.
Then he tried to tell me he was the manager—which was clearly not true. Meanwhile, the actual shift manager, still standing by the fries, continued ignoring everything. I pointed at her and asked, “Are you the manager?” and she just looked at me like a deer in headlights and said nothing.
Finally, a different woman—a shorter Black lady—came up and said she was the manager. I explained what happened, and she offered to make the food for me right away. At that point, I was too upset and exhausted to deal with it anymore. I told her I needed to sit down, that I was pregnant and overwhelmed, and I sent my husband inside to finish it. She gave him the food at the door.
In the end, I didn’t care about the food or the refund anymore. I know McDonald’s doesn’t have a reputation for great service, and I honestly don’t go there often. This was just a one-time craving that turned into a total disaster. I walked away feeling stressed, angry, and completely let down.
Please stay away from this location if you can help it.