(由 Google 翻译)2025年5月31日更新:必胜客(BC省奥索尤斯)点评
我想更新一下我之前的点评,因为我认为,承认一家企业做的正确同样重要。
在我最初的负面体验之后,必胜客管理层直接联系我,解决了我的担忧并收集了进一步的反馈。我非常感谢他们花时间倾听并认真对待此事。
我上周刚回来,很高兴看到服务有了显著改善。事实上,之前与我发生过冲突的员工特意亲自过来为他们之前的行为道歉。他们的态度很真诚,我为此表示赞赏——承认错误并不总是那么容易,尤其是在面对顾客的情况下。
显然,管理层履行了改进的承诺,我很高兴地说,我会再来的。再次感谢团队为扭转局面所做的努力!
原帖发布于2025年4月29日:我在这家必胜客的用餐体验实在令人沮丧,我忍不住想分享一下。虽然食物本身还不错,但作为顾客,他们对待我的方式实在令人无法接受,让我非常难受。
当我去取我的在线订单并用信用卡付款时,我发现总额被四舍五入了1美分。现在我知道那只是1美分——但四舍五入只适用于现金交易,而四舍五入才是关键。当我礼貌地询问差异,并要求总额与在线报价一致时,工作人员的态度变得非常恶劣,甚至让我很恼火。工作人员非但没有礼貌地解决问题,反而表现得好像我只是因为指出了一个合理的问题就对我百般刁难一样。
然而,真正让我忍无可忍的是接下来发生的事情。在我离开的时候,那位工作人员竟然当着其他工作人员的面公开嘲笑我。这种不尊重不仅不专业,简直是侮辱。我是一名付费顾客,提出了一个合理的问题,但他们不但没有认真听取我的意见,反而对我进行了嘲讽。
说实话,我不在乎金额多小,重要的是得到基本的礼貌和尊重。如果这种行为发生在我身上,你肯定也发生在其他人身上。
我绝对不会再来这家店了,我也想提醒大家,在支持一家把顾客当成麻烦的商家之前,一定要三思。
如果您选择在这家店点餐,请务必仔细检查您的收据——尤其是在使用银行卡付款的情况下。
(原文)
MAY 31, 2025 UPDATED: Review for Pizza Hut – Osoyoos, BC
I wanted to provide an update to my previous review, as I believe it’s just as important to acknowledge when a business makes things right.
After my initial negative experience, Pizza Hut management reached out directly to address my concerns and gather further feedback. I really appreciated that they took the time to listen and take the situation seriously.
I returned just last week and was pleased to see a noticeable improvement in service. In fact, the staff member I had the issue with previously made a point of coming over to personally apologize for their earlier behavior. It felt sincere, and I give them credit for that—it’s not always easy to own up to a mistake, especially in a customer-facing role.
It’s clear that management followed through on their commitment to improve, and I’m happy to say I’ll be returning. Thanks again to the team for making the effort to turn things around!
ORIGINAL POST APRIL 29, 2025: My experience at this Pizza Hut was frustrating enough that I feel compelled to share. While the food itself was fine, the way I was treated as a customer was absolutely unacceptable and left a bad taste in my mouth.
When I went to pick up my online order and paid with my credit card, I noticed the total had been rounded up by a penny. Now, I know it’s only a cent—but rounding is only supposed to apply to cash transactions, and it’s the principle that matters. When I politely questioned the discrepancy and asked for the total to match what I was quoted online, I was met with attitude and irritation from the staff. Instead of resolving the issue respectfully, the staff member acted like I was being difficult for simply pointing out a legitimate concern.
What really pushed me over the edge, though, was what happened next. As I was leaving, the staff member openly mocked me to fellow staff members. That kind of disrespect is beyond unprofessional—it's insulting. I was a paying customer who brought up a valid issue, and instead of being listened to, I was ridiculed.
Honestly, I don’t care how small the amount was—it’s about being treated with basic courtesy and respect. If this type of behavior happened to me, you can bet it has happened to others.
I will absolutely not be returning to this location, and I would caution others to think twice before supporting a business that treats customers like an inconvenience.
If you do choose to order from this location, make sure to double-check your receipt—especially if you're paying by card.