(由 Google 翻译)好吧,这是我有史以来的第一条负面评论。作为一个有很多人阅读我评论的人的人,我已经尽力只写正面评论了。这家店终于是个例外。这家店是我和我妻子常去的,也是我们唯一会去的快餐店之一。通常食物很好,服务也很好。今晚我简直不敢相信这两家店的菜品有多糟糕。我们住的地方离这里只有 3 或 4 分钟的路程。我点了 2 个鸡肉三明治、一份奶酪凝乳和两大杯奶昔。花了 32.40 美元后,我开车回家,打开了我的三明治(没有拍照),我妻子打开了她的三明治,就是照片中的那个。两个三明治看起来都完全被压扁了。面包是冷的,形状和鸡肉一模一样,就像被压扁了一样,两个三明治的下半部分面包都湿透了。奶昔如你所见,我们还没吃饱,离杯子顶部还有一英寸多。凝乳没有蘸酱,虽然我可以原谅这一点的疏忽,但是当我打电话给商店提出投诉并与经理交谈时,接电话的人告诉我她就是经理,有一本簿子可以登记我的电话号码,她需要放下电话去窗口接订单。我听到了订单,她告诉别人她需要接电话。大约 30 秒后,她开始和我说话。她首先对刚才的等待表示抱歉。好像我没有听到她接的一个订单一样。我继续告诉她我的订单出了什么问题,然后她开始和我争论,说她在厨房,她做了我的三明治,不是她打碎了面包,而是烤面包机打碎了面包。然后我告诉她,我不敢相信,作为公司的经理和客户服务代表,她会和我争论。她回应说:“我不是在跟你争论,我只是在解释。” 我听了笑了。也许我不应该笑,但作为一个断断续续从事客服行业多年、并且是企业主的人,我绝对不会用那种方式跟顾客、客户或客人说话,这让我觉得很滑稽。她很快回应说:“你刚才嘲笑我,这太不尊重你了,我挂了你的电话。” 然后你猜对了,她挂了我的电话。挂断电话后,我立即尝试拨打公司电话,确认我是否向公司办公室投诉了一位如此对待客户的经理。客服专线无人接听,所以这种情况会在明天的上班时间发生,因为我当时是下午5:18尝试拨打电话。门店编号是135,我的工单号是2150,下午4:49。到目前为止,那家店已经失去了两位顾客,因为我和妻子再也不会去那里了。明天我上班的时候,我妻子会试着打电话给客服热线来处理这件事。我以前在很多不同的公司和餐馆都遇到过糟糕的负面服务,这是我第一次觉得有必要以负面评论的形式正式投诉。我差点忘了说,她递给我的时候,两个杯子上都沾满了冰淇淋,我的手也沾满了,在回家的路上一路黏糊糊的。回家后,我第一件事就是把两个杯子都擦干净,就为了递给妻子一个。我吃奶酪凝乳的时候,刚吃到一半,就咬到了一根头发,这种事谁都知道有多恶心。最后,我去的时候他们并不忙,我到的时候前面没有车,离开的时候后面甚至连一辆车都没有。
(原文)
Okay, here goes my first negative review ever. As someone who has a very high number of people who read my reviews I have done my best to only post positive reviews. This is finally the exception. This store is one my wife and I go to, and it is one of the only fast food restaurants that we go to at all. Normally the food is good, and the service is good as well. Tonight I cannot believe how horrible both were. We only live 3 or 4 minutes from this location. I ordered 2 chicken sandwiches, a cheese curds, and two large shakes. $32.40 later and my drive home I opened my sandwich (not pictured) and my wife opened hers which is the one in the photo. Both sandwiches looked completely smashed. The bun was cold and formed exactly to the chicken like it had been smashed on, and the lower buns on both were soggy. The shakes as you can see we're not close to being full, and had more than an inch before the top of the cup. No dipping sauce for the curds, although I can forgive the oversight on that, but when I called the store to lodge my complaint and speak with a manager the person who answered told me she was the manager and had a book to put my number in, and that she needed to put the phone down to take an order at the window. I heard the order and her tell someone she needed to get on the phone. About 30 seconds later she gets on with me. She starts off by telling me sorry about that wait we just got slammed. As if I hadn't heard the one order she took. I proceeded to tell her what was wrong with my order, where she then began to be argumentative with me about the fact that she was in the kitchen, and she had made my sandwich and she didn't smash the bun, the toaster smashed the bun. I then told her that I could not believe that as a manager and a customer service representative for the company that she would be arguing with me. Her response to that was "I'm not arguing with you I'm explaining myself". To which I laughed. Maybe I shouldn't have laughed but it seemed comical to me as someone who has been in the customer service business on and off for a huge chunk career, and business owner, and would have never spoken to a customer, client, or guest that way. Her response very quickly was "you just laughed at me and that's disrespectful I'm hanging up on you" and then you guessed it, she hung up on me. I tried to call the corporate line instantly after getting off the phone with her to make sure that I was lodging a complaint with the corporate office about a manager that would treat a customer this way. There was no answer on the customer line and so that will be happening during business hours tomorrow as it was 5:18 p.m. when I tried to call. The store number is #135 and my ticket number is 2150 at 4:49 pm. At this point that store specifically has lost two customers because neither my wife or I will ever go there again. While I am working tomorrow my wife will be trying to call the customer service line to get this dealt with. I have had some bad and negative service through many different companies and restaurants before, and this is the first time I felt it was absolutely necessary to lodge a formal complaint as a negative review. I almost failed to mention that both cups were covered in ice cream when she handed them to me, and my hands were covered, and sticky for the rest of my drive home, and the first thing I needed to do when I got home was wipe both cups down just to hand one to my wife. When I was eating my cheese curds about half way down there was a human hair that I bit into and everyone knows just how disgusting that is when it happens. Lastly, they were not busy when I was there, and there was not a car in front of me when I arrived, or even one behind me when I left.