(由 Google 翻译)主题:关于糟糕服务和不专业行为的正式投诉 – 2025年10月9日 下午7:16
我想就2025年10月9日 下午7:16晚班的全体员工,包括值班经理或主管,提出正式投诉。
我所获得的服务完全不可接受。员工在接单时出错,多次错误收费,并且不去纠正错误,反而与我争吵。当顾客清楚地解释他们的订单时,团队有责任认真倾听并确保准确无误,而不是事后责怪顾客。
如果出现错误,正确的处理方式很简单:正确地重新制作订单,真诚道歉,并将食物递给顾客。这是任何麦当劳员工应有的专业精神和服务标准。
不幸的是,我所经历的恰恰相反。值班经理态度冷漠,喜欢争论,而且极其不专业。我被告知“不会点餐”,而且麦当劳“从来没点过辣味麦香鸡”,尽管我清楚地解释了我想要什么,而且之前也点过很多次。这种程度的粗鲁和误导令人无法接受。
我的投诉不仅仅是因为订单错误和收费过高,还因为处理方式太差。优质的客户服务意味着尊重顾客,承担错误的责任,并及时解决问题——而不是争吵或找借口。
我被收取了未点商品的费用,包括一份价值 4.79 美元的辣味麦脆饼。当我要求取消订单时,他们没有道歉,而是拒绝并采取了态度。我不得不要求全额退款并取消订单,但他们没有立即取消订单(我知道这是可以的),而是直接退款,让我不得不等待 3-7 个工作日才能拿到钱。
附件照片如下:
• 原始收据
• 作废/退款收据
• 我的在线订单显示正确金额接近店内付款金额的一半
整个体验非常令人失望。我期待麦当劳公司正式跟进此事。我还将向商业改进局 (BBB) 和总检察长办公室提交此投诉,因为我相信顾客应该得到诚实、尊重和公平的对待。
我真诚希望这条反馈能够得到认真对待,并采取适当措施对相关员工和管理人员进行再培训或审查。
(原文)
Subject: Formal Complaint About Poor Service and Unprofessional Behavior – 10/09/2025 at 7:16 PM
I would like to file a formal complaint regarding the entire staff working the evening shift on October 9, 2025, at 7:16 PM, including the shift manager or supervisor on duty.
The service I received was completely unacceptable. The staff made an error when taking my order, charged me incorrectly multiple times, and then argued with me instead of fixing their mistake. When a customer clearly explains their order, it is the responsibility of the team to listen carefully and ensure accuracy — not to blame the customer afterward.
If a mistake is made, the proper response is simple: remake the order correctly, apologize sincerely, and hand the customer their food. That is the standard of professionalism and service expected from anyone representing McDonald’s.
Unfortunately, what I experienced was the opposite. The shift manager was dismissive, argumentative, and extremely unprofessional. I was told I “didn’t know how to order” and that McDonald’s has “never had a Spicy McChicken,” even though I clearly explained what I wanted and have ordered it many times before. That level of rudeness and misinformation is unacceptable.
My complaint is not only about the wrong order and overcharging, but also about how poorly the situation was handled. Good customer service means treating customers with respect, taking accountability for mistakes, and resolving issues promptly — not arguing or making excuses.
I was charged for items I did not order, including a Spicy McCrispy for $4.79. When I asked for it to be voided, I was met with resistance and attitude instead of an apology. I had to ask for a full refund and the order to be voided, but instead of processing an instant void (which I know is possible), they issued it as a refund, forcing me to wait 3–7 business days for my money.
Attached are photos of:
• The original receipt
• The void/refund receipt
• My online order showing that the correct total should have been nearly half of what I was charged in-store
This entire experience was extremely disappointing. I expect a formal follow-up from McDonald’s Corporate. I am also submitting this complaint to the Better Business Bureau (BBB) and the Attorney General’s office, as I believe customers deserve honesty, respect, and fair treatment.
I sincerely hope this feedback is taken seriously and that proper action is taken to retrain or review the staff and management involved.