(由 Google 翻译)女服务员很好。有一段时间没见到她了,但她乐于助人,得到了所要求的一切。看得出来她是新来的但很令人愉快。然而,我和儿子买的阿尔弗雷多鸡肉西兰花,又热又冷,面条又硬又脆,但只有一些,很明显是两批不同的面条。有些饭菜非常冷,有些有点热,但没有一个看起来真的很新鲜。点的牛排应该是中等的 8 盎司大蒜牛腰肉,但没有大蒜,而且绝对是半熟的。当我们告诉女服务员时,她问我们是否要重新煮,因为我们已经等了大约15分钟才能再次见到她,我们说不,我们只想把饭菜处理好,我们不想再等了,我们已经在等孩子了,她说她会和她的经理谈谈并把它处理好。她回来说经理给了折扣,我们可以在小亭上付款。看了看售货亭,20 美元的餐点折扣是 5 美元,主餐还在盘子上,甚至没有吃,只是咬了一口,而且也不是一大口。女服务员问我们是否想和经理谈谈,我们说是的,那个甚至不应该在她的位置上的经理走过来,态度盘旋在我四岁的孩子身上,问出了什么问题,我们想要什么,我们告诉她牛排应该是五分熟的,但不是,盘子里到处都是血,我们的其他两顿饭是热的和冷的,但我们所要求的只是把他的牛排和牛排一起吃,因为到处都是血,不是五分熟的,她说很好你想让我做什么,把他们和你的所有饭菜都拿掉,你想要什么,什么不够,我们说我们只是希望他的饭菜得到处理,她离开并给我们一张新票,然后回来说她已经处理好了,并将收据扔到桌子上,我拿起收据看了一下,集线器看着我说我不欣赏她的态度,和我说话,但经理无意中听到转过身来,回来说你想从我这里得到什么,你想要什么吗?更多,呵呵,什么,然后开始变得言语攻击性,同时站在我四岁的孩子身上,她的声音越来越大,对我们的言语攻击性越来越大,所有中心重复的是我只是说不需要你的态度,然后她开始斥责我们并大喊我们还想要什么,我不得不举起手告诉她没关系,请离开,我们会处理支票。然后她跺脚走了。那里的经理很糟糕,完全没有客户服务技能,我不知道她是否因为在复活节、糟糕的一天工作而感到不安,或者什么,但她从一开始就态度恶劣,言语上充满敌意。事实上,她回来试图煽动打架,而且我的孩子们坐在餐桌旁,还站在我四岁的孩子身上,言语攻击性强,这说明她不应该处于她的位置。我知道客户服务并不容易,但她仍然很糟糕。当主菜根本没有吃并且没有重新制作时,我们并没有要求很多,并且 20 顿饭减 5 份。另外,我很抱歉,她对孩子们的态度,尤其是餐桌上的小孩子,不。永远不会回去。
(原文)
The waitress was nice. Didn't see her for a while but helpful and got everything that was asked of. Could tell she was new but very pleasant. However, the chicken broccoli Alfredo that my son and I got, was hot and cold, the noodles were crusty and crunchy but only some of them, it was very obvious two different batches of noodles. Some of the meal was super cold some was kind of warm none of it really seemed fresh. The steak that was ordered was supposed to be a medium 8 oz garlic sirloin but no garlic and definitely medium rare. When we told the waitress, she asked if we wanted it re-cooked, since we had already waited about 15 minutes to see her again we said no we would just like the meal taken care of, we don't want to wait anymore we've got kids we've already been waiting, she said she would talk to her manager and get it taken care of. She came back and said that the manager had given a discount, and we could pay on the little kiosk. Looked at the kiosk the discount was $5 off a $20 meal where the main meal was still on the plate and not even eaten but one bite and it was not a big bite either. Waitress asked if we wanted to talk to the manager and we said yes, the manager who should not even be in her position came over with an attitude hovering over my four-year-old asking what was wrong and what did we want, we told her the steak was supposed to be medium it was not and that the blood was all over the plate, and that 2 of our other meals were hot and cold but all we were asking for was to have his meal with the steak taken care of because it was just blood everywhere that is not medium and she said well what do you want me to do take off all their meals and yours what do you want, what not enough, we said we would just like his meal taken care of, she leaves and gets us a new ticket and comes back saying she's taken care of it and tosses the receipt on to the table, I picked up the receipt to look at it and hubs looks at me and says I don't appreciate her attitude, talking to me but the manager overheard turns around and comes back and says what do you want from me, do you want more, huh, what, and starts getting verbally aggressive all while standing and hovering over my four year old while she's getting louder and more verbally aggressive with us and all hubs repeated was I'm just saying your attitude isn't needed, then she starts to berate us and yelling what more do we want, I had to put my hand up and told her it's fine please leave, we will take care of the check. She then stomped off. The manager there has horrible and absolutely no customer service skills, I don't know if she was upset to be working on Easter, bad day, or what but she came over from the very beginning with an attitude and was very verbally hostile. And the fact that she came back to try to instigate a fight and with my children at the table and being verbally aggressive while standing and leaning over my 4-year-old just says that she should not be in her position. I know customer service isn't easy but still she was horrible. We weren't asking for a lot and 5 off a 20 meal when the main entree wasn't eaten at all and it wasn't remade. Plus, I'm sorry, her attitude with kids, especially young kids at the table, no. Never going back.