(由 Google 翻译)总是期待在 Crisp and Greens 享用新鲜的午餐。我们在中西部的几个地方吃过饭,但住的地方离苏福尔斯最近。食物的口味和食谱都很到位,我们就是喜欢尝试新事物!然而,苏福尔斯的位置需要很多帮助。无论我们在一天中的什么时间访问(高峰时间与非高峰时间),我们的订单每次都是不正确的。我要求更正,得到以下两种答复之一:“抱歉,我们真的很忙”或“您应该在订购时告诉我们这一点”。似乎任何错误都是别人的错。例如,今天我和丈夫点了一份卷和一碗。我们在 12:35 左右通过应用程序订购了它,我被告知它将在下午 1:01 准备好。于是,我于1点05分到达商店取货。在网上订单取货区,有七个人在我前面。在与其中一些人交谈后,许多人已经比规定的接载时间晚了 15 至 30 分钟。他们中的许多人都有订单中遗漏的物品,因此他们中的一些人回来将遗漏的物品放在碗上或拿走被遗忘的饮料。收银台的年轻女士一直对我们的顾客询问我们的订单感到沮丧,她说,“现在真的很忙”,而不是“我会帮你检查一下”。当订单准备好时,她没有喊出订单上的名字,而是挤过我们,直接把它放在取货架上。于是我们都过去看看是不是我们的订单,只要喊出订单的名字就可以消除。还有另一位年轻女士开始帮忙,最终我们都得到了订单,但如果第二夫人不过来帮忙,我不确定我们中的许多人会继续等待我们的订单。我终于在 1 点 32 分收到了订单,我丈夫的包裹湿透了,因为它已经在袋子里放了很长一段时间了,而且我的碗里缺少了一些定制的配料,我需要额外付费。通常食物可以弥补糟糕的服务,但这次不是。这个位置不干净。每次我们访问时,桌子都很脏,地板和地毯又粘又脏。浴室没有卫生纸而且不干净。我不确定管理层是否需要重新培训,以了解对于一家提供新鲜、营养食品的餐厅来说,什么是可以接受的,但这个地点需要解决几个问题。我已经在这个地方停留过很多次了,每次我都告诉自己也许下次来的时候会更好;然而今天是我的最后一天。我在我吃过的任何其他地方都没有遇到过类似的投诉。不幸的是,因为我喜欢在这里吃饭,但我想我必须把它留到路上旅行时再吃。
(原文)
Always look forward to a fresh lunch at Crisp and Greens. We have eaten at several locations in the Midwest, but live closest to the Sioux Falls location. The flavors and recipes of the food is spot on and we just love trying new things! However, the location in Sioux Falls needs a lot of help. It does not matter what time of day we visit (peak v non-peak times), our order has been incorrect EVERY time. I ask for it to be corrected and I get one of two responses: “Sorry we are just really busy” or “ You should have told us that when you ordered”. It always seems any mistakes that are made are someone else’s fault. For example, today my husband and I order one wrap and one bowl. We ordered it through the app around 12:35, and I was notified that it would be ready by 1:01pm. So, I arrived at the store to pick up my order at 1:05. Seven people were ahead of me in the online order pickup area. After talking to some of them, many had been waiting 15-30 minutes past their stated pickup time. Many of them had items that had been missed on their order so a couple of them came back in to get the missing item put on the bowl or get their drink that was forgotten. The young woman at the checkout kept getting frustrated with us customers asking about our orders and stated, “it’s just really busy right now” instead of “I’ll check on that for you”. When an order was ready, instead of calling out the name on the order she pushed her way through us and just set it in the pickup shelves. So we all went over to see if it was our order, which could have been eliminated by just calling out a name for the order. There was another young woman that started helping and eventually we all got our orders, but if the Second Lady wouldn’t have come over to help, I’m not sure many of us would have continued to wait for our orders. I finally got my order at 1:32 and my husbands wrap was soggy because it had been sitting in the bag for quite some time and I had had several custom toppings missing from my bowl that I paid extra for. Usually the food makes up for the crappy service, but not this time. This location is not clean. Anytime we have visited, tables are dirty, floor and carpets are sticky or filthy. Bathrooms are out of toilet paper and not clean. I am not sure if it’s management that needs to be retrained as to what is acceptable for a restaurant that is serving fresh, nutritious food, but this location needs several issues remedied. I have stopped at this location many times and every time I tell myself maybe it will be better at my next visit; however today was my last. I have not had any other complaints similar to this with any other location I have eaten at. It is unfortunate because I LOVE eating here, but I guess I will have to save it for when I am on the road traveling.