(由 Google 翻译)写这篇评论让我很沮丧,因为我真心喜欢Belvedere Cafe and Restaurant的食物。每次我真正品尝到他们的菜肴,都感觉非常美味——味道鲜美,烹饪精良,堪称当地顶级。但问题在于:获得服务完全是一场赌博,而且往往是输家。
我给这家餐厅的评价相当高——最近至少来过五六次,几乎每次都是被拒之门外,或者入座后被完全无视。我曾经在一张桌子前坐了30分钟甚至更久,却没有人打招呼,没有菜单,没有水——什么都没有。这并非夸张,而是常有的事。
最令人困惑的经历之一?我和朋友一起进去,坐下后等了10分钟,却没有任何服务。另一桌人在我们之后进来,坐在我们旁边,几分钟内就有人服务了。而我们却仍然坐在那里,无人注意。我们终于起身离开,却没有一个工作人员理睬我们。
然后就是私人派对的问题。我不止一次到店后被拒之门外,被告知他们正在举办活动。但第二天我提起这件事时,得到的回复却依然荒谬:“哦,我们仍然开放。”真的吗?因为你们的员工直接让我离开。就连老板也问过我,但情况却没有任何改变。
酒吧服务也同样令人沮丧。我和一个朋友点了啤酒,10分钟后,我们就被告知关门了,必须离开。如果这么快就关门了,为什么还要提供饮料呢?
真正让我困惑的是:这家店怎么会有这么多五星好评?每次去,我都能看到其他桌的顾客和我一样沮丧。有人等了很久,有人起身离开,有人大声抱怨糟糕的服务。我甚至还和其他遇到同样问题的顾客聊过天。只有我写过诚实的点评吗?因为除非你是幸运地享受到服务的那一个,否则在这里获得良好体验的几率只有十分之一。
但真正让我困扰的是Belvedere餐厅处理批评的方式。一家餐厅对负面评论的回应很大程度上反映了他们对待顾客的态度。如果你看看他们对负面评论的回复,你会发现这些回复既不建设性也不专业,而是带有攻击性。并非所有负面评论都是为了损害企业利益。有些评论是为了提供帮助。评论可以随时更新,就像服务可以随时改进一样。但Belvedere餐厅并没有把反馈视为成长的机会,而是变得防御性和好斗。
事到如今,我无法再对Belvedere餐厅抱有怀疑的态度。食物很棒,但如果你永远吃不到,那还有什么意义呢?这家餐厅显然人手不足、管理混乱,或者根本就不在乎顾客的需求。不管是什么原因,来这里期待着一顿美餐完全是浪费时间。
真是可惜。Belvedere 有潜力成为附近最好的餐厅之一,但在他们弄清楚如何经营餐厅——并且认真对待建设性批评之前,我不会浪费时间。
(原文)
This review is frustrating to write because I genuinely love the food at Belvedere Cafe and Restaurant. When I’ve actually been served, the meals have been consistently excellent—flavorful, well-prepared, and some of the best in the area. But here’s the problem: getting service is a complete gamble, and more often than not, you lose.
I’ve given this place more than a fair shot—at least five or six recent visits, and almost every time, I’ve either been turned away at the door or completely ignored after being seated. I’ve sat at a table for 30 minutes or more with no acknowledgment, no menu, no water—just nothing. This isn’t an exaggeration; it’s a pattern.
One of the most baffling experiences? I came in with friends, sat down, and waited 10 minutes with no service. Another table walked in after us, sat down right next to us, and was served within minutes. Meanwhile, we were still sitting there, unnoticed. We finally got up and left, and not a single staff member even acknowledged it.
Then there’s the private party issue. More than once, I’ve arrived only to be turned away at the door, told they were closed for an event. But when I mentioned it the next day, I got the same ridiculous response: “Oh, we were still open for seating.” Really? Because your staff literally told me to leave. Even the owner has asked me about it, yet nothing changes.
The bar service is just as frustrating. A friend and I ordered beers, and 10 minutes later, we were told it was closing time and had to leave. If you’re closing that soon, why even serve drinks?
And here’s what really confuses me: How does this place have so many five-star reviews? Every time I go, I see other tables just as frustrated as I am. People waiting forever, people getting up and leaving, people literally complaining out loud about the terrible service. I’ve even chatted with other customers who were dealing with the same issues. Am I the only one writing an honest review? Because unless you're one of the lucky ones who gets service, the experience here is a 1 in 10 chance.
But what really bothers me the most is how Belvedere handles criticism. A restaurant’s response to negative reviews says a lot about their attitude toward customers. And if you look at their replies to negative comments, they’re not constructive or professional—they’re aggressive attacks. Not all negative reviews are meant to hurt a business. Some are meant to help. Reviews can always be updated, just as service can always be improved. But instead of taking feedback as a chance to grow, Belvedere gets defensive and combative.
At this point, I can’t keep giving Belvedere the benefit of the doubt. The food is great, but what’s the point if you can never actually get it? The restaurant is clearly understaffed, disorganized, or just doesn’t care. Whatever the reason, it’s a complete waste of time to come here expecting a meal.
It’s a shame, really. Belvedere has the potential to be one of the best restaurants around, but until they figure out how to run a dining room—and take constructive criticism seriously—I wouldn't waste my time.