(由 Google 翻译)他们明知故犯地卖给我们一个有缺陷的芝士蛋糕(中间塌陷、开裂、烤焦),而且在我们退货时还如此愤怒。
我们买这个蛋糕是为了庆祝一位朋友宣誓就任律师。另一位朋友也买了蛋糕,但她很着急,所以没仔细检查。她要求他们在蛋糕上写些祝福语,但被告知不能写,因为糖霜太厚,蛋糕会塌陷。到了吃蛋糕的时候,我打开盒子,看到蛋糕已经快要散架了。蛋糕表层有很多裂纹,中间也开始塌陷。很明显,他们拒绝在蛋糕上写留言的原因是,蛋糕卖给我们的时候,中间已经塌陷了。如果他们写留言,就没法在中间加糖霜来掩盖蛋糕塌陷的事实了。看到蛋糕后,我打电话给他们反映我的担忧。起初,他们告诉我蛋糕和网站上的图片一模一样。但事实并非如此。后来,电话转给了经理凯文(我记得他叫凯文),我再次表示,蛋糕和网站上的图片完全不一样。凯文告诉我:“网站上的东西就是网站上的,我们没做那种东西。” 我好心地解释了什么是虚假广告,他告诉我可以退货。
于是,我们带着蛋糕回到店里,要求和经理谈谈。凯文(我记得他叫凯文)来了,他是优质客户服务的典范。凯文从后面冲出来,大声说“我在跟谁打交道?”,既不是“你好”,也不是“请问有什么可以帮你”。于是我们把他叫过来,我的朋友解释说我们收到的蛋糕不是我们点的。凯文粗鲁地对我的朋友说“你是谁?”。我的朋友做了自我介绍,凯文只是盯着我们。于是我问了他的名字,这时这家店的经理终于决定表明身份。他接着告诉我们,蛋糕完好无损,没有塌陷。我告诉他,我们可以求同存异,但我们不是来争论的。他让我把蛋糕拿回去,于是我们把蛋糕拿了回去。凯文又开始咆哮,说蛋糕没问题。我解释说,我们可以求同存异。他认为蛋糕没有裂开,我们认为是裂开了。他认为蛋糕没有塌陷,我们认为是塌陷了。他认为这个蛋糕可以送给顾客,我们认为是塌陷了。然后,当我们试图解释我们收到的蛋糕和网站上宣传的完全不一样时,Kevin 开始炫耀他高超的客服技巧,对我破口大骂,不停地翻白眼。最后,他给了我们商店抵用金,因为谁不想再买一个看起来和宣传的完全不一样的蛋糕呢?我的朋友跟他解释说,她会把商店抵用金转给他,但很乐意接受退款。最后,他给她退款了。
他或任何人从未为他们给我们的糟糕蛋糕道歉,这个蛋糕和网站上宣传的完全不一样,也和我们退回垃圾蛋糕时店里出售的蛋糕完全不一样。
下面是一张他们网站上宣传的蛋糕应该是什么样子,以及我们收到的5张蛋糕照片。
(原文)
They knowingly sold us a defective cheesecake (sinking in the middle, cracked, and burnt) and had the audacity to act indignant when we returned the cake.
We purchased the cake to celebrate a friend being sworn in as an attorney. Another friend picked up the cake, but she was in a hurry so she didn't inspect it closely. She had requested that they write a message on the cake, but was told that they could not do so because the frosting was too heavy and the cake would cave in. When the time came to eat the cake, I opened the box and saw a cake that was falling apart. There were numerous cracks on the top layer of the cake and the cake was caving in in the middle. It was clear that the reason that they refused to write a message on the cake was because it was already caving in in the middle when they sold it to us and if they wrote a message on it, they would not have been able to add the dollip of frosting in the middle that they used to disguise the fact that the cake had sunk in in the middle. After seeing the cake, I called them to report my concerns and initially, I was told that the cake was exactly as depicted on the website. It was not. Then, I was transferred to the manager, Kevin (I think that was his name), and I once again expressed that the cake looked nothing like the picture on their website. Kevin told me that "what's on the website is on the website, we don't make that." I kindly explained what false advertising is and he told me that we could bring the cake back.
So, we returned to the store with the cake and asked to speak to the manager. Enter Kevin (I think that was his name), the epitome of quality customer service. Kevin storms out from the back and loudly says "who am I dealing with." Not hello. Not how may I help you. So, we call him over and my friend explains that the cake that we received was not what we ordered. Kevin proceeds to rudely say "who are you?" to my friend. She introduces herself and he just stares at us. So I then asked him for his name and that was when the MANAGER of this establishment finally decided to identify himself. He proceeds to tell us that the cake is perfectly fine and is not caving in. I told him that we can agree to disagree, but we did not come here to argue. He told me to bring the cake back, so we brought the cake back. Kevin then goes back to ranting that the cake is fine. I explained that we can agree to disagree. He thinks that the cake isn't cracked, we think that it is. He thinks that the cake isn't sinking in, we think that it is. He thinks that this cake is okay to give to a customer. We don't think that it is. Then Kevin proceeds to show off his quality customer service skills by ranting at me and repeatedly rolling his eyes when we try to explain that the cake that we received looks NOTHING like what is advertised on the website. Eventually, he offers us a store credit, because who wouldn't want to buy another cake that looks nothing like it's supposed to look like. My friend explains to him that she'll pass on the store credit, but would gladly accept a refund. Eventually, he gives her a refund.
At no point did he or ANYONE apologize for the terrible cake that they gave us, a cake that looked nothing like the cake on the website or the cake that was for sale in the store when we returned our trash cake.
Below is a picture of what the cake was supposed to look like according to their website and 5 pictures of the cake that we received.