Prison like accomodations with negligent, indifferent, and entitled management... Summary The mattress was rock hard, the sheets felt threadbare and cheap, the pillows were thiner than tissue paper, and the toiletries were some unbranded discount product. The beach was nasty, covered with dead seaweed, grey almost brown water and surfer waves. The hotel rented bikes with no safety lights and no warnings. The only other positive note I can recall is a decent iced frappe. Details After almost a month of planning our Anniversary and emails with the hotel for a pickup service, accomodations, and meals, we arrived at the principal port of Formentera to receive an email that the Hotel couldn’t pick us up and left us waiting in the Taxi Line for 2 hours. We checked in with the front desk who made no effort to apologize or recognize the lack of assistance offered. More on this later, but the hotel room itself was a joke. Since we had a lunch and Dinner Reservation in the opposite side of the Island nd in the 2nd largest town Es Pujol, we discussed w the hotel if they advised us to take Taxis or Electric Bikes from the hotel that turned into a Nightmare... NO ONE of the staff warned us the Island is completely dark at night, despite advising that the trip included a dinner reservation. After completing the contracting, it then took 4 staff members to show how to turn on the electric bikes. At no point was any safety check or safety demonstration offered. After dinner, we mounted the hotel´s bikes and realized leaving Es Pujol, that the front and back lights for the bike were not workin. We turned the battery on and off, checked the lights, pressed on the lights, nothing. Seeing as the journey back required travel through dark roads with with not a single light in the streets, we called the hotel with no answer so we decided to peddle back using our cell phones as flashlights to alert traffic to our presence on the road. ASAP we left the town we found ourselves in a life or death situation biking back from our dinner more than 30km, with deadly curves surrounded by water and cars/motorbikes in both directions which lights we used to see the road. To complete the TRAUMA the Hotel is located in an isolated part of the Island and the streets were getting darker and desolated, by this point we had 2% of battery and scared of calling and losing our flash lights. When we were back almost at 00, the front desk girl had no idea if the bikes had lights or not, 5 workers were called and none could turned the lights on. The next day, being met with complete indifference, stating the lights worked. Upon leaving, and when presented with the bill for the stay, the manager stated that the fee for the bikes had been removed. No apology or promise to look into the existing safety standards, just removal from the bill of charges for a service that could have killed us. When we brought up the issue of the lack of safety features for the bikes, as required by spanish law, he excused himself saying the bikes belong to a different company that assured them the lights were working next morning. Not only he gaslighted us but also said "Im the Manager we are not charging you the bikes, there´s nothing else I can do" as if our lives were worth only 50$. He refused to give us a Reclamation Form to proceed with legal actions since the Bikes were against the Spanish Law and they committed negligence on the service, so we had to reminded him he was obligated by law to do so. We Paid almost 2.000$ for 1 night, and they even forgot it's our anniversary. No one from the staff did any special notice during the lunch reservation and the food was not only mediocre but overpriced.THE WORST hotel experience of our lives and one of the most scary moments we have lived so far. The management of the hotel is clueless, the facilities lacking, the contracted services either non existent or life threatening.

Sadly a negative experience with disrespectful treatment by some staff members and a non-friendly vibe towards children. We are staying at a hotel nearby, and came for breakfast two days in a row. First time, they wanted to charge full-price for my two year old for the breakfast buffet although she had only had a couple of bites from my plate. Thankfully they took it off the bill. However, the next morning when we came back for breakfast again, we were told by the waiter that they were full and could not give us a table, and that there was not enough food (the restaurant was two thirds empty and the buffet was full…). I politely questioned that, and was then given a table by the manager. However, the waiter then said aloud in a nasty tone in Spanish (twice) “todos aqui son criados” - which means: everyone here is entitled/spoiled. I calmly confronted him about it as I speak Spanish and understood what he said, and he ignored me. I told his manager and she acted as if I had misunderstood what had been said. I explained I knew very well what that saying means, upon which she responded by saying that the staff are very stressed. It was a very disappointing experience and we will not be coming back. You would think that given their prices they would be able to provide a better and more professional service. Sadly that was not the case for us :(

The first impression was amazing. Nice welcome from the manager and the lady at the reception. We arrived at 20:00 and we did not get a table at the restaurant before 22:30 because the restaurant was crowded and they didn’t find a solution like adding an other table or serving us snacks at the lounge area. But we did get a drink as excuse. At least. That was nice. The food is extremely expensive but I guess, you pay for the view. The music plays from 11am all day long and gives the whole hotel a cheap look, I have to say. If you want to enjoy a drink you cannot hear the ocean because the music is too loud. Music at night would be enough but all day long is just annoying and not high standard. It would be amazing without this loud music. The first mornings, we had to ask several times for our coffee. It took a very long time. But other than that the breakfast is good. Unfortunately, there is no service at the beach. Very disappointing was our yoga class. Such a lovely spot, nice view BUT the yoga teacher was very unfriendly and made sure we realise that we‘re beginners and not good enough for his expectations. Arrogant and unfriendly. The rooms are small but it’s enough to feel comfortable. Big shower. We could see the ocean from our balcony.

Very small rooms, we had to put our suitcase on the balcony! The service at breakfast was not good. The staff are lovely but inexperienced and you wait a long time for any ordered food/drinks which often came wrong. The location is good but you need a car.

Just excellent. Great location. Delightful staff, really good food and BBQ fish. Easy parking. This 30 room hotel is a real gem and we will be back ! Thank you.

I wanted to book à night there for my honeymoon and I precised having a service dog of 5 kilos. The hotel told me they would charge me 350 euros daily to bring her due to sanitary reasons. This is not legal. They should be ashamed. Horrible horrible staff. Still waiting for an answer to my last email. You did not even try to understand why my hypoallergenic dog would not cause them any trouble. Shame on you to discriminate people with service dogs!

Extremely relaxing place, very friendly staff, choice between pool and beach, and had a fantastic lunch too! Highly recommended!