Kind and helpful staff members, great fun for little and big ones, a full day entertainment for couples, families. Close to the sea, serving games and food in a few steps.

Not been in a British pier for a long time and this one definitely the best one I’ve been too, the entertainment hall was excellent, large selection of attractions, games, fruit machines even crazy golf! The simulator rides are excellent and very interactive. Reasonable prices and length of games were good. The actual pier was closed at the time we visited but looked pretty good! Not many people here when we visited but the place was very clean and tidy not like some other piers I can remember!

Lovely clean beach..big amusement centre with funfair and food shops on pier..lovely atmosphere..big ferris wheel..mini golf..excellent all inclusive wristband price which includes 5 different thing for kids including 3d encounter miningolf fun fair rides 50 free tokens and 5 arcade game rides..what more could you ask for..what a bargain value..£20 instead of £30 for a wristband when booked a day in advance online..I would suggest anyone to visit here..been here around 6 times in the past 2 years..booked caravans around here 3 times..and looking forward to coming more..also came by train with a bunch of friends..we enjoyed so much.

Great place to spend time with family and friends. Lots of entertainment, food stalls and even a pub. Or you can just walk alongside the beach and learn some history by visiting the Martello towers built during the Napoleonic wars and were part of the costal defence system

Visited Southend and Brighton Pier. Give Clacton Pier a try. Beach and pier were great, but places to eat and drink were area specific Need more small soft ice cream shops. Clean though. Recommended 👍

Absolutely fantastic. Came from Australia with my two year old and the pier kept her entertained for hours without spending any really money!

Nice little place to visit spend time with ur family build memorys and have fun look out for little yearly prices after purchase of day ticket they do it cheaper so u can come back nice place fun times to be had

We had a great time at Clacton-on-Sea! The promenade is lovely for a relaxing walk with beautiful sea views. One of the best parts is that the restaurants are conveniently located close to the beach, making it easy to grab a bite without going far. The pier is a highlight—well-maintained and full of classic seaside charm. There’s plenty of entertainment around, especially for families with kids, including arcades, rides, and fun attractions. Overall, it’s a great spot for a family day out or a casual beach getaway. We’ll definitely be visiting again!

Had a fantastic day despite the weather!We absolutely loved our visit to this place! Even though the weather wasn't cooperating and it started raining, it actually turned out to be a blessing in disguise. We started off enjoying the beach, but when the rain hit, we discovered there's so much to do indoors. The indoor activities were great and kept us entertained, plus the food was really good too.What could have been a washout turned into a perfect day - having those indoor options made all the difference. Would definitely recommend this spot whether you're dealing with good weather or bad!

Very attractive with beautiful manicured flowerbeds, lawns and unusual trellises with fashioned metal elements culminating in a pretty art deco bridge giving access to the pier with massive attractions for children including inside ‘big dippers ’ and every conceivable state of the art arcade games, there is also a bowling alley, so even if there is inclement weather outside you can enjoy the amenities in the dry. Golden sand proliferates everywhere and overall this whole complex is a credit to the corporation

Lovely view, plenty of food and drinks vendors, lots for kids to do, great atmosphere 😃plenty of shops near and around the beach, they have a wetherspoons there on the corner, very popular 👍 there is a land train that takes you around every 20 minutes.

the most beautiful seaside towns and beaches iv seen in a loong time very clean no litter annywere was not over crowded so perfect

Really enjoyed our day at Clacton-on-Sea! Such a great spot for families — the beach was clean, the water felt safe for the kids, and there’s loads of space to relax. The pier and nearby food stalls made it even better, so we could easily spend the whole day there. Definitely a place we’d come back to!

I’ve visited Clacton-on-sea a few times, but last Thursday and Friday were by far the best! I went for the airshow and, even though I’m not usually an aviation enthusiast, it was amazing to watch the planes performing their routines. I stayed late to catch the twilight display followed by the fireworks, which made the whole experience even more special. It was such a well-organised event, I’d love to go again next year.

My partner and I saw the show The greatest love of all by Belinda David's. My partner has been to many theatres and shows, whilst it was my first time. We had an absolutely amazing experience, the staff were all friendly, the theatre itself had everything we could have needed. The seats were comfortable however im 6'3 and struggled a little for legroom. I found that the timings between the performance and interval were perfect. The bar was reasonably priced and facilities were good. We are planning on making it a new tradition to visit the theatre whenever we are in clacton. And would definitely recommend

Lovely Theatre. Nicely laid out. Good choice of drinks etc in bar and kiosk.

I went to see The Best Of Frankie Valli and the Four Seasons with Peter Andre. It was fantastic, and so nice to see a full theatre. Well done Peter Andre all at the Princes Theatre. Good job.

I haves loved the Princes Theatre since I worked there in about 1992. I try to visit at least 4 or 5 times a year. The Manager, Kai, was kind enough to show me around behind the scenes recently. Love this place ❤️

We've seen some lovely shows, recently we saw the Best of Queen absolutely brilliant night!

We went to see Aladdin at Christmas with my daughter and two of my grandchildren. Absolutely loved the old world feel and so clever to employ people friendly older staff. The whole vibe was warm, welcoming, and understanding. I live in Shetland, so I don't often get a chance to visit this theatre. I am definitely revisiting.

Went to see Navi a Michael Jackson impersonator. Show was brilliant. They had set up dance area for audience who just can't stay seated. Couldn't ask for more

Great holiday, might seem strange that a great holiday has a 1 star rating from me. I am still on park for a week as I write this. I will start with the good. The resort is nice and clean and well set out, there is lots to do for our kids. We went to the restaurant which serves nice food, staff were lovely and the bar was nice and clean. I would absolutely recommend here. So why did I give it a 1 star? I simply couldn't give any higher as the problem was disgusting. When we arrived our van keys were not ready at 16.00. We were then told that our van wasn't ready and that the cleaners would leave the keys inside. When we approached the caravan every window was open as far as it would go as was the door. I immediately said to my wife 'there has been a problem with our van they are airing it out because of a smell.' we got into the van and there was a smell of urine. We went and bought some air freshener and sprayed the sofa incase a pet had urinated on the sofa although it was dry. After going out for a meal we returned to the van showered and went to bed. At about 3 in the morning my wife said her back was wet. Turning on the lights the sheet had turned brown from the mattress. On inspection the mattress had been urinated on the mattress had been turned over by the cleaners and a sheet put on. My wife and I had to get up and shower at 3 am throw our pyjamas out and sleep the rest of the night on the sofa. We went to customer services the following morning and I explained the situation and the cleaners were sent up to put a new mattress on the frame. No apology no explanation. I can guarantee the cleaners and staff knew about the soiled mattress when they were cleaning the van. Every opening was fully open to air the caravan, The mattress had been turned, The van was late for check in, There was a definite smell of urine throughout the van, The customer services member we reported it to, who was also the one who checked us in the previous day was not shocked or surprised when I told her. I have had 2 great holidays here but can't get past the fact that rather than make the van hygienically safe from infection the cleaners flipped the mattress over to save them getting a replacement.

Coming to the end of our third visit. Overall a nice venue, though I need to mention this evening's meal at the Boathouse. My partner's spaghetti bolognese had *very* little meat in it. (It certainly fell short of what should be expected of a £14 main course). We mentioned this to the waiting staff when she asked how the meal was, but it was apparent she had not been trained in how to respond to anything other than the usual "it's very good". I don't want the waiting staff to get into trouble as I am convinced this is a management matter - ensuring the items on the menu is up to standard and that the staff know how to deal with issues - at very least knowing how to progress an issue so that it can be resolved.

This is the first time we've been to this park, lovely! Nice place, swimming pool is probably one of the biggest we have been to. Friendly staff and clean. Slight downside to the room, the caravan bedrooms were tiny, possibly because one of the smaller caravans on the site but the double bed was more like a big single. Good mattress and comfy so thank you for that.

Into our 3 day, day here so far very good, location clean around the site, on arrival staff friendly helpful. Boathouse, food so very good. Service from the staff serving the food very good. Friendly aswell. Unfortunately bar staff, myself and J, have visited many parkdean site always use the app, no problem, but using the app here, not good, because sat & sun night I've had to go the bar and ask for our drinks, ticket collected left on the side, they say sorry and sort it out ASAP, which is OK, but not cool, overall yes we will come back, we do like it here, first impressions 3.8, out of 5.

Great resort, full of activities for kids which we counted on the most. Really friendly staff, Sam in particular 😊 she was very helpful, nothing was too much trouble! Beach about 15min walk, dogs friendly, Odi loved the run along seafront 💗 The resort is clean and I can truly recommend it!

The food and drink are good priced decently and big dinner and breakfast. The swimming was okay only 45 mins on indoor pool and 2 hours on outdoor just have to hope to get in all in all good for a family holiday on a low budget and also there is lots to do on site evening shows could do with being improved as we had the same act 3 nights in a row which on park employees. There should being acts in from outside to make it more enjoyable

My 2 young boys played battle blasters with Sharon, and had an amazing time. And she made the experience just that little bit more special bear in mind. Both my children have additional needs, but the whole result in general. Has been magical.

We had a fantastic time at Highfield Grange! The lifeguard team were outstanding – professional, attentive, and constantly alert. It gave me complete peace of mind knowing my children were safe and well looked after around the pool. Their presence really allowed us to relax and enjoy our holiday. Couldn’t recommend it enough for families looking for both fun and reassurance.

We was pleasantly surprised while on our holiday at Highfield grange! We all had the best time on our little holiday and we are definitely going to return soon, yes I will agree with some of the other reviews some things are a little dated and need to have minor repairs however this did not effect our holiday one bit! Every single staff member we interacted with were amazing and actually seemed like they wanted to help! The girls at reception were so friendly and felt really welcoming, The staff at the bar and in the boat house were lovely! The entertainment team definitely take the cake!! The team were amazing and remained high energy and rearing to go even in the early mornings! The activities we booked on to were SO good and worth the money! The evening shows we was really impressed with specially the girl group!! We would like to give a special thanks to Luke on the entertainment!! He honestly made our little holiday and he was going above and beyond for everyone at the park and he interacted with the children so well! My daughter has come back and told all of our family about him! Overall we had the best time and we can’t wait to come back!!

Molly and Sophie at the pool are amazing! They’re so helpful and great with the kids! The pool is clean and warm, and the kids loved the activities, mostly jet ski’s. We ate in the restaurant for breakfast every day and watched the evening entertainment every night, the troopers are so good! We’ll definitely be returning soon!

Highfield Grange is a lovely site, would recommend, we usually go when the kids are back at school. The drinks in the bar were a bit pricey, but we usually bring our own!! We asked for a different caravan to one that had a full size fridge freezer, the girl on the reception (can’t remember her name, but she had a gothic look!) was wonderful and couldn’t do enough for us, she changed us to a brand new caravan which was a lot closer to the amenities, the food in the restaurant was very good, but it was very quiet. The troopers were amazing and gave their all with every performance, they work so hard they all have amazing voices!! We will be back!!

Stayed for the weekend with my friends, the pool was lovely and warm! Outdoor pool is heated too! Molly at the pool was very helpful, and helped us with the activity passes which are so worth the money! Food was good, especially thunderbird chicken. Caravan was nice and clean too!

DON'T BOOK HERE! I have stayed in many caravan parks and this is by far the worst. From the moment qe arrived it waz constant issues with the caravan L. Fridge freezer not working, lino was raised up which caused trip hazard, radiators were rusted and broken, the pipes under neath the caravan came fully off, the bedrooms weren't spaced properly due to them squeezing in an extra bed which meant there was no walk way within the bedroom. One of the kids got their leg stuck The bathroom door handle was broken which meant one of the kids got stuck. The toilets constantly smell like rotten sewage. We are a family with disabilities awn kids and neurological adult. We have complained to HR with photo and video evidence, who haven't responded. We have requested to be moved since arrival and keep getting palmed off Also no hoover which means we are on our hands and knees sweeping up this isn't acceptable.! The accommodation qe paid for isn't what we received. Don't waste your time or hard earned money coming here! Alot of families have had major complaints also! Go elsewhere! Only decent thing here is security and Lauren on reception who! We are debating cutting our holiday short by 8 days as we booked for 10! As for customer services they are whole load of crap!

We are beyond disappointed with our stay at the holiday caravan this week. Frankly, it was awful. What was supposed to be a relaxing and joyful break for our family turned into an incredibly stressful and upsetting experience. We had a child and a disabled family member with us and yet we had no hot water for two days. Despite calling multiple times and asking for help, no one ever came to fix the issue or even check on us. We were completely ignored. How is that acceptable? Trying to care for a child and a disabled person without hot water is not just difficult.it’s unacceptable and inhumane. The lack of basic facilities, the complete absence of support, and the disregard for our situation was honestly shocking. This was our first visit here, and sadly, it will definitely be our last. It was an incredibly upsetting experience for all of us, and one we wouldn’t wish on any other family. So make sure if you book a caravan, to check if you have hot water for all the days you will be staying. Not just for one day .

Popped in randomly and the place was very quiet, shocking as it’s so lovely in there! We played darts for an hour at £10, was very enjoyable. The lady behind the bar showed us how to work it as we had never done it before was super helpful and came over to check on us. Such friendly service, even the security were jolly and friendly! Thank you for a lovely evening. If we were local to this area this place would defo be our local!

A wonderful location at the front of the pier - sat outside on a beautiful day and had a drink. Toilets not very clean however.

The burgers are the best option, plenty of fries. We had the Hot and Smokey burger. The chicken wrap was a bit light on the amount of chicken. The soft drinks came in bottles with straws, no glasses? No doubt saving on washing up for the environment. Ordering was via a QR code link, the were quick, efficient, and friendly. They also had an interesting Interactive Darts setup.

The bar staff Denise Cook and Sherrie Bar were very friendly on my visit to the boardwalk bar and grill today. Made my working away experience even better. Very good customer service

We stopped here for a quick bite and it was ideal. Food arrived quickly, hot and tasted good. All food is reasonably priced, kids meals are a good size, staff were nice and it was a good atmosphere. We went at 11:30 and it was nice and quiet, but i can imagine it gets quite busy later in the day though.

We had lunch here, the food arrived quickly and was nice enough. I had a Dr Pepper however it had no flavour and so my partner took it back to the bar suggesting the syrup had ran out (as he has experience working in bars and kitchens). They gave him another small glass to try and he told them it tasted the same so they said they would check and bring another. After 5 minutes they returned with another glass, told us the syrup was fine and that it was the ice. I tasted it whilst they awkwardly stared at me and it was gross, I get anxious so told them it was fine and to be honest I had had enough by then. I just shared my partners drink so I could eat my food before it went cold. Then we played AR darts. This was extremely enjoyable and only £10 for an hour which is cheaper than many other places by a large amount. We had such a good time and each ‘lane’ was closed off enough to feel private and enjoyable. I’m the type of person that doesn’t want to feel watched - especially doing something i’m not very good at😂

Hi we to Clacton on Sea at the last minute for a day out with our dogs they were very helpful in the bar and grill and they done some food for the dogs that we ordered and they cut it up for them and they had it in there prams they have. Also there was this lovely man in the same place they do 2 course meal for 12 pounds and the man order his but didn't want his afters so he gave the ice cream to our dogs the dogs loved all the attention they were getting and Denise and her team were a lovely bunch and very friendly and respectable we will come back again when we are in the area xxx🐶🐶💜💙❤️

Visited yesterday as a large party of 13. Staff were friendly and polite. Ordering via the app was simple and quick. Seemed quite reasonable (food and drinks for 4 of us came to £60). The only reason for the 4 stars instead of 5 was the fact the staff seemed to allow a large groups of teens into the restaurant, using the toilets and sitting in various tables without actually ordering anything. Not seen that in a restaurant before.

Super place to eat, great decor and ambience, air con inside, great seats outside and balcony view of the sea/beach, great staff brilliant in fact, great welcome, super attention to detail and good prices. Seating very comfortable chairs and sofas, loved the 3 cheesy chips. Staff went the extra mile for me serving my bottle of lager in a champagne ice bucket, to get it extra cold, in the heat too..

early Saturday morning breakfast. Sat overlooking the sea. ordered on the app. drinks arrived within 5 minutes and food about 15. food was hot and fresh.

I’ve been a few times, very much a hit and miss place by my experiences, the menu looks good but not everything is stocked or not up to good standards on occasions. My last visit was better, very tasty eggs Benedict hopefully they keep to this standard going forward.

Excellent place to eat and drink, was there in the morning. Had some tea overlooking Clacton pier and beach Quiet and relaxing. Staff, food and service was excellent. Very clean. Highly recommended 👍

Sat down outside for a cup of tea with a beautiful view to the sea. Dog friendly, reasonable prices. Will come back again. Thank you

Been meaning to go here for a while, and decided today was the day. We sat inside and was amazed by the decor and how big it was, with plenty of seating upstairs as well as downstairs, and lots of outdoor seating. I had the lounge all day breakfast which was a good size but two things that let it down was the sausages which were small and of poor quality and a very small amount of baked beans. My wife and daughter went down the burger route and both gave their meals a 10/10 score. We will definitely be going back as a lot of choices on the menu we would love to try.

How they can shut for the entire summer holidays is very bizarre??? Surely staff could stagger there summer holidays?? The loss off trade and customers must be phenomenal. Also the 11pm closing is too early, should at least stay open till midnight on Fridays and Saturdays (sure they did before COVID)? Come on Ali!!!!! The reply to my comment is comical 😂😂 just stay open till at least midnight on Fridays and Saturdays Ali

Very poor customer service. Shockingly rude and obnoxious owner, who is apparently never wrong. It's everyone else... deciding what to eat and then suddenly, without reason, blurting out a different order to him. Then complaining when he carefully preps the order they've stated, but didn't want?!? 🙄 👌 My order was a large cheesy chips with mayo and large chips with mayo and chilli sauce. We got two cheesy chips, one with mayo and one with mayo and chilli sauce. It was a really simple order!!! If he mucks up your order and you complain, brace yourself! Read all the other reviews, just waiting for an insulting reply to this one!

First time of ordering from here. Delivery was prompt and friendly. Food was full of flavour and still hot.

Best Kebab Meat in town. Order is always correct. And any cold drinks are always bagged separately. Delivery and collection would highly recommend. A*

OUR FIRST ORDER Ordered a mixed donor and chicken shish last night and the food was absolutely lovely. Will be ordering from here from now on. Lost a star bcos we got 2 pots of mayo instead of 1 mayo and 1 chilli sauce, was gutted as I love chilli on my food but will just emphasise on the chilli sauce next time.

Always good food here never had a issue polite but straight to the point

The best kebab in town, very delicious and very friendly staff!!

Great place for seafood dishes. Very generous on the serving size. The seabass I had was superb, crispy outside and soft inside. The dessert was lovely end to a delicious lunch.

F A B U L O U S... We had a wonderful evening here, staff were perfect, there when needed but didn't over serve if you know what I mean. The Forestiere mushroom on garlic bruschetta was so tasty, then the Veal Milanese the best I've ever had, my partner had T bone steak (Available to order in advance) he said it was the best steak ever. Bottle of Primitivo, delicious.

Unbelievable place, first time dining here. The servers were amazing, super friendly and helpful :) the food was heavenlyyyy, I wish I could eat here every day. Vast menu with many specials on offer, and they all sound so good 🤤 The location is beautiful, inside and out, especially when the sun sets, can't wait to be here in the summer. Would absolutely recommend, lovely place :) 💛

We chose this place for my girlfriend 31st birthday meal. And it was lovely. Lovely service. The food was delicious and cooked perfectly. Really nice vibe. Highly recommend

Not the cheapest of places, the food was extremely good as was the service. The food was super fresh, and tasted very authentic. We would go again

Friendly staff... Food overall is ok ... not much italian dishes .. t bone steak is not the best taste .. they will charge extra for the sause if u order steak .. mushroom is not the best taste .. if you want eat real italian foods i woundn't recomend this place.. prise ££.

Loved it, brilliant staff, very accurate and friendly. My birthday was absolutely amazing. Thanks to all the staff at francos.