Four Seasons Resort Marrakech

I rarely write reviews, but I felt compelled after our recent stay at the Four Seasons Marrakech. We traveled from the US and chose this property because, as busy professionals, our vacation time is limited - and we’re willing to pay a premium for reliability, efficiency, and the level of service the Four Seasons name represents. After a long day of travel from the US, we checked in around 10:45 PM, only to find our room infested with ants - in the carpet, curtains, bathroom, and all over the bed. I immediately reached out via WhatsApp and the in-room phone, but no one ever responded. With no other option, I walked to the front desk to get someone’s attention. We were told a new room would be ready in 20-25 minutes, but after 35 minutes there was still no update. We finally received a new room - an upgrade I believe was already tied to my booking benefits - at 1:15 AM, more than two hours after check-in. The late-night ordeal significantly impacted our ability to enjoy our first full day of activities in Marrakech. For professionals who plan carefully to maximize every day of vacation, losing that time was deeply frustrating and exactly what we hoped to avoid by booking a property in this category. What disappointed us most was the lack of follow-up. Despite reporting a rather disturbing incident to both the Marrakech team and Four Seasons corporate, we never received an acknowledgement or apology during the remainder of our stay. To be fair, the upgraded room was beautiful and parts of our stay were enjoyable. But reliability and responsiveness are non-negotiable at this price point. In Marrakech, other properties such as the Mandarin Oriental, The Oberoi, Royal Mansour, and Amanjena offer comparable luxury with service that, in my experience, is far more consistent.