The CraftCade - Pizza, Arcade, & Bar

Had some take out pizza. We had heard rumors all over town that this place was shutting down. I would understand since many of our visits were hit or miss in the past. On this trip, I went to the back of the room to pick up my pizzas and had to wait over 5 minutes for anyone to come out. I could see staff milling around in back and I finally had to go around the corner and wave staff for help. I could see my two boxes of pizza getting hopelessly cold on a rack. The young man that came to help seemed a little out of it and looked confused trying to engage his register. He eventually gave up and sent me back to the front with my getting colder by the second expensive pizzas. Had to wait another 5 minutes waiting for the single bartender to wrangle a small line of customers. Very frustrating. Finally got to pay and rushed home. The pizzas, not surprisingly, were cold. Family dug in and we all noticed that both pizzas had practically no tomato sauce on them. There was a very slight veneer I guess but you had a hard time tasting it. I've been to New York and had mouth watering NY style before and they didn't have a sauce shortage on their fare. For the premium price we're paying, give us some sauce, please! Makes for a dry unsatisfactory experience. Wife and kids, not happy. Dad not happy. I hope food quality and customer service pick up or those rumors going around may yet come true. This is a decent place so please don't blow it. The place was really dead quiet for a Friday night.