Our recent experience was utterly unacceptable. The service and meal were subpar, and the manager and wait staff exhibited a lack of accountability.
We were seated in the garden, which was undoubtedly beautiful, but it was plagued by insects, ants, and debris from the trees and plants that fell into our $35+ CAD beverages. Despite us immediately notifying our server, he responded with indifference and failed to provide a solution. He just shrugged and said there’s nothing he can do. We requested napkins to cover our drinks and removed the insects and tree bark from our glasses. We did not wish to contaminate our meals with insects and leaves so we asked our server for a new table inside which he said could be accommodated.
We attempted to pace our meal by ordering appetizers first and entrees later. Unfortunately, the server denied our request and insisted that we order everything at once. While this was acceptable, we kindly requested that each item be served individually so that we could fully appreciate each before proceeding.
By the time our server located an empty table for us, we were told to carry our own drinks to the table where all three of our hot appetizers were already waiting for us. To our dismay, each appetizer was cold, and no salt or pepper was provided. The server also failed to provide a sufficient number of spoons for the table, so my husband and I were forced to share a spoon to consume the soup, which is an unacceptable practice.
Throughout our dining experience, we were consistently neglected and unable to get the attention of any staff member. Notably, my mother-in-law inadvertently left her water glass at the first table, resulting in the removal of the water we had paid for. When we brought this matter to the attention of the server, he failed to retrieve the water glass or water until we had to request it a second time. When I expressed my evident frustration regarding the service and the fact that they got rid of our water, the server responded dismissively, snapping back at me, “This water will be free then”. However, our request was not for complimentary water; we just wanted some baseline service.
To exacerbate the situation, 3/4 of our entrees arrived, but the shrimp entree I had ordered was missing. Despite our repeated inquiries, no one could provide an explanation. Fifteen minutes later, our server informed me that the order had not been processed, leaving me to sit while the other three diners at our table consumed their dinner. The server said it would take 12 minutes to make the shrimp entree I had ordered. I was shocked at this response and told the server to just leave it as my family had already finished eating at that point.
Although I am not typically confrontational, this was a $850 CAD dinner, and I was both hungry and frustrated. Consequently, I stood up and informed the server that I needed to speak with the manager. Surprisingly, as soon as I rose and engaged in a conversation with the manager, the 3 members of the serving crew simultaneously brought the bill to the table and activated the bill payment machine. This was the quickest service we had experienced throughout the entire evening
After discussing the situation with the manager, he was apologetic and explained that they had hired a guest chef, which had contributed to their busy dinner service. He offered to cover the cost of the meal, but unfortunately, the servers seized upon the opportunity to have my father-in-law pay while I was engaged in the discussion with the manager. This just further reinforced the lack of accountability and competence of staff at this restaurant.
Overall, this was a profoundly disappointing experience, and I strongly encourage others to not dine here. This is an expensive place and I would hate to have someone’s special night be ruined by the lack of service and poor communication. Cafe des artiste is an utterly inadequate excuse for a high-end restaurant. If you want to go somewhere really special with great service and exceptional food, try Iguana at Casa Kimberly.