(Translated by Google) The experience has been disappointing. We expected more from a 4 star hotel. We were two couples, we did the spa and dinner.
The rooms were spacious, comfortable and had good views. In the spa we were alone and the facilities were typical of a spa with decoration inspired by a cave, relaxing and beautiful.
However, the food is not worth a euro of your money. Terrible quality, few options, in fact we tried the two pastas that were available and they were each worse. The sauce for the noodles was gelatinous and just tasted like avecrem. Then the gnocchi was just crushed tomato with sausage. For the main course we decided on entrecôte with potatoes, it was better not to order the potatoes because even though they looked good they were fried but raw (truly one of the worst I have ever eaten) although I think they were natural, not frozen. The meat was the best thing we ate during our stay, without being very good, it was just fine.
Finally, the breakfast, thank goodness, was included in the price of the room because it was not of any quality either; it was sandwiches and things bought in a low-quality supermarket. I want to think that since it wasn't high season (we were the only guests in the hotel) they didn't have the same conditions, even so it doesn't seem like a justification to me.
In short, if you want to enjoy the spa and the snow, I would recommend it, but I don't think the hotel deserves 4 stars at all given what I've seen. With this review I hope that the hotel knows how to improve its service at a gastronomic level and provides the quality that its price deserves. I just hope they know how to live up to what they sell.
Finally, I appreciate the attention of the waitress Ana, a charming girl who treated us magnificently.
(Original)
La experiencia ha sido decepcionante. Esperábamos más de un hotel de 4 estrellas. Fuimos dos parejas hicimos el spa y la cena.
Las habitaciones estaba bien amplias, cómodas y buenas vistas. En el spa estuvimos solos y las instalaciones las típicas de un spa con una decoración inspiradas en una cueva, relajante y bonito.
Sin embargo, la comida no merece ni un euro de vuestro dinero. Calidad pésima, pocas opciones, de echo probamos las dos pastas que habían y eran a cada cual peor. La salsa de los tallarines gelatinosa y solo sabía a avecrem. Después, los ñoquis solo era tomate triturado con salchicha. De segundo decidimos entrecot con patatas, las patatas mejor no pedirlas porque a pesar de que parecían buenas estaban fritas pero crudas (realmente de las peores que he comido) aunque creo que eran naturales, no congeladas. La carne era lo mejor que comimos en nuestra estancia, sin ser buenísima, estaba bien a secas.
Finalmente, el desayuno menos mal que estaba incluido en el precio de la habitación porque tampoco tenía ningún tipo de calidad eran sándwiches y cosas compradas en supermercado de poca calidad. Quiero pensar que al no estar de temporada alta (éramos los únicos huéspedes en el hotel) no tenían las mismas condiciones, aún así no me parece una justificación.
En resumen si quieres disfrutar del spa y la nieve lo recomendaría, pero para nada considero que merezca 4 estrellas el hotel visto lo visto. Con esta reseña espero que el hotel sepa mejorar su servicio a nivel gastronómico y brinde la calidad que su precio merece. Solo espero que sepan estar a la altura de lo que venden.
Finalmente, agradezco la atención de la camarera Ana, una chica encantadora que nos trató magníficamente.