(Traduzione di Google) In qualità di sostenitore vegano e dei diritti degli animali, ero così entusiasta di trovare un hotel in linea con i miei valori e che offrisse un'esperienza completamente vegetale. The commitment to being a vegan hotel is a huge plus and something I genuinely appreciate. The hotel itself has a wonderful concept, and the decor is charming and the woodland area is nice.
However, our stay was unfortunately let down by a few key issues. The service felt distracted, and we had to wait to check in as the staff were too few and too busy, meaning that after a 7 hour journey we didn't feel very welcome. We were also disappointed by the small and slightly underwhelming breakfast offerings (my husband was served a very small pot of granola and an even smaller slice of toast with beans). While it's great to have a plant-based breakfast, the variety and portion size could be improved to match the hotel's high-end ambition. The breakfast is also not served until 8am, and as early risers, this is too late for us so we rushed in order to get back on the road.
The biggest frustration was the unexpected overcharge for our two dogs. We believe a hotel with a strong vegan ethos would be more inclusive of animal companions. The hotel's response to our query felt dismissive and didn't align with the welcoming, compassionate spirit we expected. On the website it states the charge of £25 for dogs, not per dog or per stay, and on querying a charge of £50 for one night bringing our dogs, I was told this was my error as I hadn't booked for two. There was no way to add extra dogs when we booked, and I hadn't even considered they would apply this charge twice. Additionally, the noise from other guests and music from the bar late into the night was quite disruptive, making it difficult to get a good night's sleep when we had another long drive the next day.
All in all we were at the hotel for just over 12 hours, there was nothing special to make it welcoming for our dogs, so the £50 charge felt very unfair and unclear.
Nel complesso, sebbene i valori fondamentali dell'hotel siano fantastici e l'idea di un hotel vegano sia pienamente condivisa, la realizzazione è stata carente su diversi fronti. Con un servizio più attento, opzioni per la colazione migliorate e un approccio più compassionevole verso gli animali da compagnia, questo hotel potrebbe davvero essere una destinazione eccezionale.
(Originale)
As a vegan and animal rights advocate, I was so excited to find a hotel that aligned with my values and offered a fully plant-based experience. The commitment to being a vegan hotel is a huge plus and something I genuinely appreciate. The hotel itself has a wonderful concept, and the decor is charming and the woodland area is nice.
However, our stay was unfortunately let down by a few key issues. The service felt distracted, and we had to wait to check in as the staff were too few and too busy, meaning that after a 7 hour journey we didn't feel very welcome. We were also disappointed by the small and slightly underwhelming breakfast offerings (my husband was served a very small pot of granola and an even smaller slice of toast with beans). While it's great to have a plant-based breakfast, the variety and portion size could be improved to match the hotel's high-end ambition. The breakfast is also not served until 8am, and as early risers, this is too late for us so we rushed in order to get back on the road.
The biggest frustration was the unexpected overcharge for our two dogs. We believe a hotel with a strong vegan ethos would be more inclusive of animal companions. The hotel's response to our query felt dismissive and didn't align with the welcoming, compassionate spirit we expected. On the website it states the charge of £25 for dogs, not per dog or per stay, and on querying a charge of £50 for one night bringing our dogs, I was told this was my error as I hadn't booked for two. There was no way to add extra dogs when we booked, and I hadn't even considered they would apply this charge twice. Additionally, the noise from other guests and music from the bar late into the night was quite disruptive, making it difficult to get a good night's sleep when we had another long drive the next day.
All in all we were at the hotel for just over 12 hours, there was nothing special to make it welcoming for our dogs, so the £50 charge felt very unfair and unclear.
Overall, while the hotel's core values are fantastic and the idea of a vegan hotel is something I fully support, the execution fell short on several fronts. With more attentive service, improved breakfast options, and a more compassionate approach to animal companions, this hotel could truly be a standout destination.