Most of routes we rode are decent quality. Limited availability for bikes on the gondola, so check before you go. Great service in the café/bar. Loads of parking only £5 per day, or £15 overnight. Biggest gripe is the poor quality of trail maps and terrible signposting on/off trails, especially where the logging has trashed tracks/paths. Had an argument with a very racist Scotsman who insisted that it was a free country; he had a right to roam wherever he wanted and as he lived locally, we should go home. Fortunately, as he was walking on a slower, uphill section of route (Adder Climb), no one was hurt, but feel unless routes are clearer, serious injury could occur.

Came for a day out with the family. Views from the top are spectacular you can see for miles on a good day. Great day out for all the family. Various walks to do and the cafe to visit for snacks. We enjoyed our picnic before heading up on the gondola.

Simply one of the best mountainbiking locations in the UK. Outstanding trails await, and for the visitor aside from easy accessible parking there's a recently redesigned visitor centre with excellent retailers and a bike shop where you can hire bikes also of course. There are trails to suit all skill levels and plan to spend most of a day here as it's a whole day kind of place. Superb cafe on site also. For any bikers this is an essential place to experience.

Cafe near parking at first glance looked great, aesthetic decor etc - but couldn’t believe we were given paper plates and cups. They responded to a similar review saying that it was due to efficiency during busy periods - there was only 3 other tables being occupied during my visit. I don’t know any other cafe that does this during their busy periods… It makes a huge difference having proper crockery for a sit-down cafe meal - both for the experience and, of course, for the environment. All the more important when you’re paying sit-down meal prices. Unfortunately the food didn’t make up for it either. The coffee was burnt and bitter so I couldn’t finish. I ordered one of the sandwiches. The bread was stale and the ham had gone hard - clearly having sat out too long. I would have ordered the hot food, it looked nice, but it was just quite expensive for the portion sizes - and didn’t like the idea of eating a liquidy stew on a paper plate. As I mentioned, the decor is nice, with clean tables and nice staff, so it was just a bit disappointing.

Really beautiful place to visit. Dog friendly too. Family ticket for gondolas were £65 and ride up and down as much as you like. The two walks to the viewpoints offer amazing views. Knocked off one star for the price of food and drink, totally understand it’s a tourist attraction etc but £2.35 for a can is very steep! Very friendly and helpful staff, cafe at the top has amazing views.

I bought tickets online, saving the need to queue (check online for days that it is open). Temperature was taken before boarding the gondola (although I wasn't convinced it was accurate as it was uncharacteristically quite low). The gondola was nice and slow moving when I got on, which saved me panicking. We didn't share with anyone else, so it felt covid safe. The ride up was incredible! Breakfast in a box was very hearty, but you could only sit outside in the freezing cold to eat it! It gave us an opportunity to enjoy the views. We headed right for a lovely walk which was fairly easy. I was grateful I had sturdy walking boots on, because it is gravelly/rocky. The view at the top is tremendous! The flora and fauna is brilliant! Loved it!

Fantastic place , the gondola made our trip! Well worth a visit. Stunning Views from the top. My partner is a MTB and cant wait to return and do the trails!! Wish the tree adventure was open. Only downside the cafe at the bottom was well overpriced and Food quality was not the best , got a hot dog and went straight in the bin. Will definitely be back soon.

Stopped in at the cafe for some lunch before a little shopping in the shop. The menu was limited, and almost everything included dairy. However the handy allergen guide on each item menu made it much easier to pick out what i could have. I wish more places done such a simple key! The cajun chicken salad is probably the best ive tasted. The dressing was delicious, and the portion was generous. Staff were lovely, service was quick. The shop was well stocked with a full variety of scents and different products. A large sink area near the cafe allows u to try out all the scents of handsoap before you buy. The gift shop is stocked with ceramics, toys, unique gifts and other items. Would definitely come here again.

The café at the Highland Soap Company is an absolute gem. It’s a lovely place with a warm and welcoming atmosphere – perfect for enjoying coffee, breakfast, or lunch. The shop itself is a pleasure to browse through, beautifully laid out with plenty of charm. And the views from the terrace are simply spectacular, making the whole experience even more special

This very busy cafe attached to a huge retail outlet offering soaps of all kinds, homewares and edible gifts has lovely food choices. The lentil soup was delicious. The service set up is cumbersome which could do with more staff. Staff were friendly, atmosphere nice.

Absolute gem of a place! We travel a lot in our camper frequently stopping for coffee and cake …hands down this was one of the best! £3 cappuccino and £3 for the most delicious lemon drizzle cake (I am fussy with my LD) lovely experience.

Little gem of Highlands and Fort William. Wonderful cafe with delicious food. Soap shop has got amazing skin care products made in Scotland, also other souvenirs and alcohol authentic to the area.

my favourite cafe in all of scotland. the food and drinks are so delicious and the prices are absolutely fair. i come back here everytime i am in scotland and i am always very happy and satisfied ❤️

Fab shop selling lots of different items, cards, jewellery and every scent of Highland soap you can imagine. Refillable shampoo, conditioners and hand soap , Great coffee shop have to say the coffee and Banoffi donuts are so yummy, lovely river walk on site too . Plenty parking spaces for cars, coaches and motorhomes

I can only comment on the gym as I haven’t used the other facilities. Very well equipped, especially for the location. 5 racks and plenty of sets of dumbbells so you’re never waiting around to start a set. Not the best machines and not much variety, but this is much better than most commercial gyms that have way too many machines and a tiny free weight area.

Mixed changing facilities. Not following updated equality law to provide single sex changing room. Disappointing as pool etc is good.

the majority of the staff were kind, helpful, and made me feel really welcome. The only awkward part was when I arrived a few minutes early (at 8:54) and the door was already open, so I stepped inside. I politely asked if I could just wait quietly inside until opening, but an older woman with a dark bob told me I had to leave. She then locked the door behind me, which felt a little harsh—especially since it was raining. The interaction was uncomfortable, and when I came back in a few minutes later, she acted like nothing had happened. It really ruined my experience. All the other staff were absolutely lovely. Only leaving the one star due to how awkward the interaction was.

Great that we can use our membership from another county. However the cleanliness of the changing rooms left something to be desired. The poolside was ok though. The sauna was only open once but was very nice. I just wouldn’t come back due to the changing rooms. They could do with a bit more cleaning. Just the floor in particular. The staff were very friendly though which was nice.

It's a warm pool and very clean. Was shocked at the price for two adults and two children just shy of £30. Alot more than our local public pool.doesnt encourage public to come often. The pool was quiet and felt we had eyes on us all the time as life guards don't have much to do

Facilities are quite good but the whole idea of needing an induction before using the gym when staff aren’t always available is awful. They also charge extra per person for the gym induction if you come with a visitor pass (which is ridiculous). Staff didn’t seem to know much about what was going on either. If you come here as a traveller, prepare to have your time wasted.

Clean. Water not too warm so others might find it cold too soon. No pool for children. Lots of parking available.

The best restaurant we ate at on our trip to Scotland. We arrived late, after 2 p.m., but the entire menu was available. There were many gluten-free options, and all the dishes we ordered were delicious, especially the haddock soup and the chicken with haggis. The waitress was very attentive

I can't comment on the rooms but I can sure comment on dinner. The atmosphere was fun and the food delicious! But the service was just fabulous! We just spent 25 days in Scotland eating out all over Scotland and the waitress we had at the Ben Nevis Inn was by far and away the best! And we had some excellent service! If you in Fort William find this place for dinner and go!

Location….. stunning, epic views. Tiny road to get too, but worth it. Hikers base to get to top of mount here. So parking is a bit tight along the road. The building is cute, looks like some reconditioning is going on currently , (10/25) Inside is a wonderful old hall, small bar, and bunch of tables. The food was wonderful, I chose chicken and haggis, it was great. The gravey was wonderful , and loved it all, cleaned the plate. Another in our party got the exact plate, and cleaned his as well. My wife got cajon chicken, bit spicey for me , but delicious nonetheless. We were part of a group 17 in all, not a single person left hungry or disappointed. And in total the bill, $375 for everyone!! I think we left $50 for our portion, with a tip. Well worth it.

This is actually a review for the Ben Nevis pub/restaurant. Fantastic food and incredibly friendly service in a 200-year-old converted barn. The Cullen Skink may be the best soup we've ever tasted! Great spot for lunch, dinner, or a casual pint after a long (or short) hike. Highly recommended!!

This was the highlight of our trip! The food is some of the best I have ever had - The Cullen Skink is insane. We went on a Thursday evening and got a lovely surprise to find out they have a folk band that play there from 9pm. The atmosphere of the place was fantastic throughout our visit and the staff were so welcoming and friendly. I can’t wait to go back again!

Nice enough pub, lovely staff and decent beers. Nothing amazing but certainly not bad either, wouldn't go out of my way to go back for a drink but definitely worth stopping in if you're passing, especially if you've just finished the walk back from Ben Nevis. *Not dog friendly, be aware if you have your dog with you you'll have to sit outside

Warm Service & Fantastic Fresh Food We came without a reservation and were welcomed with genuine warmth. The waitresses were incredibly friendly and attentive, and they found us a great table with perfect service throughout the evening. The food was absolutely fantastic – fresh, flavorful, and clearly made with care. Every dish was a delight. I highly recommend the venison burger, delicious!! A truly memorable dining experience. Unfortunately we discovered it only on our last evening in the area. Otherwise, we would have come more than once. We’ll definitely be back!

Talk about accommodating - they seated us the last few minutes before close of service and let us stay till closing. They let us order anything we wanted, too! Good food, good drinks, and good service~

It was a great find in Fort William! We had a very good dinner in this cozy restaurant. The food was perfect to my taste! I was looking for some Angus, and I took both Ribeye and fillet perfectly cooked. Thanks to the staff for the support and kindness. Definitely, I will try to get back again.

Had a new years eve dinner with my partner. The place was lovely and the atmosphere was relaxing and welcoming. The food was amazing, i had the burger and my partner had the steak. Best steak in town. Would highly recommend.

We stumbled upon this restaurant by accident quite late in the evening after travelling all day and what a happy accident! The staff were friendly, accommodating and seated us quickly we didnt have a long wait for food even though it was cooked to order. The pork belly and steak were divine! Very very good food a little gem in Fort William.

The seared scallops with black pudding are excellent. The grilled rack of ribs is generously-portioned (seemed enough to feed a small family!) and very tasty, although the meat can get dry. The sauce is perfect though, and the accompanying corn on cob, coleslaw and chips are delicious. Do also get the chocolate tart with vanilla ice-cream to finish off your meal - this one is definitely worth an order. Service is attentive, but be prepared to wait for your food. Reservations are essential.

Wow, is all we can say. I'd recommend this restaurant! They let us in at the last minute last night (we just walked in), but they never rushed us one moment. The food was to die for. Best food we've had. Definitely be making a return visit before we head home. Complements to the chef and all the team. Thank you!

Visited two nights in a row. Excellent food. Best risotto we ever had. Burger, ribs and steak also exceptional. Service brilliant too. Only point to notice is that part of the dining room is used as storage which makes the first impression a bit unwelcoming. Which is not the case at all!

Visited after a walk up and over Cow Hill on a very hot day. This was a lovely oasis of calm, with cold local lager and great food. I had the baked potato with haggis in whiskey sauce, delicious! The staff were very welcoming and friendly. I definitely recommend visiting this lovely establishment, and the setting around it is truly beautiful.

We had a wonderful lunch experience at Glen Nevis Restaurant. The food was fresh, flavorful, and beautifully presented. We tried both the Nevis Burger and the Chargrilled Chicken B.L.T. Burger — both were absolutely delicious! The beef patty was juicy and well-seasoned, and the chicken burger had a perfect balance of fresh lettuce, and a tasty chutney. What made our visit even better was the friendly and welcoming staff. Everyone we interacted with was cheerful, helpful, and provided excellent service with a smile. You could tell they genuinely cared about the guest experience. Highly recommend stopping by for a relaxed lunch with a great view and even better service. Definitely a highlight of our time in the area!

Had food and drink here (in the bar, not restaurant) twice when we stayed at the campsite. First night was a busy Friday night and the food was genuinely really good, way better than we expected 2nd night on the Saturday we ate a bit earlier just before 5 and the quality was definitely not the same at all, went from an 8/9 out of 10 down to a really standard 5/10, not sure if because of different cooks or what but massively different experience. Either way the beer was great, the service was fantastic and the pub itself is great. Would still roll the dice and eat here again if I was up here, worth a try cos if you get the good stuff it's really good Definitely stop here for food and drink 👍🍻🏴󠁧󠁢󠁳󠁣󠁴󠁿

Over the last three week I have been in the area on a course, the food and atmosphere hear is that good I believe last night was my 9th time dining at the restaurant. Dog friendly in the bar. And have a separate dining area that I believe you have to book.

We where up in fort William for a couple of days,and we came across this great place by accident. The food was really tasty and fresh,the service was impeccable. Could not do enough for you. The view was outstanding also,we where at the side of Ben Nevis. It was a great find

Wonderful atmosphere, waitress was amazing there was 13 of us and she really made us comfortable even bantering with group lead Food was delicious I devoured it and felt full

Really good food for not silly money. Ideal place to eat if you're on the campsite but worth a look even if you're not. We had the steak and it was good, saw several other generous and tasty looking dishes coming out while we were there. Some good beers on tap too.

Lovely place for a good burger or pizza. You can watch old footage of Scotland while you eat. Nice decor, friendly. Please offer us desert or give a heads up before you close the kitchen ;)

Serving delicious pizza, mine was the chicken, bacon and haggis. Apologies for not tipping your great service and pizza, haven't needed or been able to tip for sometime and was not expecting a tip prompt when paying the bill but was well deserved.

Very good garlic flatbread, the place is super cosy and its location inside the cinema is perfect. The staff is so nice too, I'll come back again next time in Fort William.

Fun place to grab a quick bite. Large tables and benches so you can come with a crowd or just a couple. Food was good and served quickly. Great service with a smile. We had pizza and nachos and the brownie with ice cream for dessert. All very yummy.

Lovely little picture house. Enjoyed the film. Plenty of leg room. Toilets very nice and quirky. We didn't have anything to eat but I'm sure it would be very tasty.

Lovely small theater with two screens. The ticket line is also the concessions line, so plan ahead if you are running late? Projection and sound quality was very good and the seats are comfy recliners (although no footrest in ours). Assigned seating and a nice pub out front. Very much a part of the town.

It started off fine the person who seated us was friendly and cleared a table for us so we didn’t have to share a bench. From there on it felt like the staff didn’t want to know, they all hid behind the bar or in the kitchen and even if you made direct eye contact they didn’t come over to you. Considering less than a quarter of the tables were full, I would have expected better from the 3-4 serving staff there. After my main I sat for over 20 minutes trying to make eye contact to order dessert and only when someone waved their arm around to get attention did anyone emerge from behind the counters. When I went to pay I used cash and with the look the sever gave me, you’d have thought I just killed their pet. All I can say for the place is that the food is good, even if they have reduced the portion size of the nachos.

Very unfriendly. The female Worker was not interested in my pain (toe) and said she was no recommendation... why are you working in a pharmacy??

Absolutely atrocious service recently. Takes a week to process a prescription (to be fair this is partly due to practice as well) I have to travel 20 miles to collect prescription in a lunch hour during work, only to find 'closed for lunch' not good, told to wait, but my boss isn't as patient and I now have a black mark on my record. Put on ur Web page at the very least!!!

I'm currently on holiday and had to ring out-of-hours for an emergency prescription. The Boots staff were friendly, efficient and had my prescription ready in around 10 minutes despite being quite busy.

The Boots in Fort William can't be far away from closing, it's restricted hours in the morning and afternoon only being open for a few hours. Basically go elsewhere for your prescription Lloyd's in the High Street is much better

Fantastic customer service moved up here and needed emergency supply of medicine for my boyfriend twice and my needs were met with a very friendly attitude. Such a relief when people know how to do their job thank you.

With Boots you get what it says on the tin. A good pharmacy with a wide range of products from their own brand to a wide range of third party products. Most Boots are similar which is great no matter where you are in the country from London to Fort William in Scotland

The pharmacy staff are absolutely amazing. Being here on holiday and needing specific medicines they went out of their way to help me I can't praise them enough for everything they did.

Lovely local fine art and paintings. A wide range of art supplies as well.

Visited this shop as it seemed to have a lot of unique art and gifts. Very expensive and the gentleman behind the Counter didn't even acknowledge us when we entered. Spent the whole time just staring so we thought better and exited. If you're wanting business I suggest you work on basic manners and customer service skills.

Nice craft, a lot different things. Friendly owners.

Very helpful!

What I loved: getting to feel like I’m on the Hogwarts express, ordering for the trolley, and having that feeling of excitement. Staff was great though! What could be better: I know it’s an old train and that’s part of the charm, but given ticket prices, surely they can invest some into making it less moldy smelling, feeling more clean, working toilets and clean windows. I deleted about 70% of the photos taken for how bad they just came out. I had to really edit the ones I took to look decent. Still giving it 4 stars because I’m a huge HP fan and that still trumped the cons

We recently took the 84 mile round trip on the Jacobite Steam Train from Fort William to Mallaig and back, and past spectacular scenery and landmarks such as a view of Ben Nevis, Glenfinnan Viaduct (which we had to drive to later to get pics and video of the second Jacobite Steam Train crossing in the evening), Jacobite Monument, Inverailort House, Loch Eilt (with the real life island of Eilean na Moine whiched served as the filming location for Dumbledore's burial site in the Harry Potter and the Half-Blood Prince film), The Small Isles and the Beaches of Morar. (I noticed prior to our trip, several reviewers were quite upset that when they had taken the train, as a diesel locomotive was used instead of the steam engine, and I asked about that and learned the diesel locomotive had to be used when the area hadn't received rain and they were afraid the steam engine would start fires.) Cold drinks, snacks, Harry Potter merchandise are available for purchase during the train ride. Tickets should be purchased months in advance. We enjoyed ourselves, however, If I had to do it over, I think I wouldn't had rode the train, and had just went directly to the Glenfinnan Viaduct and taken our photos and videos of the steam engine crossing the viaduct.

We were really looking forward to this train experience — the photos, the scenery, and the train itself. However, all tickets were sold out 3–6 months in advance, which was quite surprising. The website mentioned that limited tickets would be available on the day if you arrived early to queue, so we booked two nights in a hotel just for this. Unfortunately, it turned out rather disappointing once we actually got on the train. We arrived very early in the morning, only to be told the morning train was fully booked. We managed to get tickets for the afternoon one after waiting many hours at the station. In the end, just watching the trains depart and taking photos was probably the highlight. The ride itself felt like nothing more than a regular train journey — definitely not worth the something like £250 we paid.

We arrived 10:10 and had to hustle to get in the perfect hillside location due to full parking … so get there early!! Also know which side you should be on based on the time of day, because the best side will be awesome. Wear muck boots and be prepared for a bit of a hike up. Worth the journey, easy for Harry Potter fans.

A lot of 50/50 reviews on here but we had an amazing experience. We were able to ride the steam train, complimentary coffee and tea and we sat first class which is much nicer than the economy seats. Overall great experience, especially for two Harry Potter fans. Smooth ride too.

Absolutely brill. Was on train two years ago. A couple next to us never said much, I let them take photos out windows before me as there was a guy hogging the window and not letting anyone else get a chance. Think they were from another country. When leaving the train. The woman gave me an origami bird. Which I still have. I keep it in my mobile phone case for luck. Much appreciated. Had a great day out. Got to book in advance.

Staff were informative and pleasant. The train itself was Steam hauled made up of MK1 and MK2 carriages. I think it's important to note some reviewers are clearly not up to speed with what's modern and what's not when it comes to the UK railway. The carriages are a little tatty and weathered but that's to be expected for coaches made in the 1950's and 1960's which have been overhauled X amount of times throughout their life cycle. The journey itself was pleasant and we enjoyed the trip behind the steamer. Several reviews complaining about not being able to lean out of windows to take photos.. it's not an amusement ride, some common sense and health and safety needs to be upheld. Unfortunately idiots in the past (mostly on other rail tours) along with poor vegitation maintenance by network rail have spoiled this part of the enjoyment you may have had 10 years ago. Improvements Not once was we offered the trolley service for refreshments apart from the free complementary 'cold' hot drink and selling souvenirs. We paid the extra to travel in the highest fair possible, private table for 2 in first class. Unfortunately there was nothing first class about the service and if you are looking to book you will be treated exactly the same (bar the complementary cold 'hot' drink) in standard class. It's definitely not worth the extra cash. Lots of people get on this tour as a special occasion and pay an awful amount of money for something which is not upto first class standards. Why are the stewards not coming around selling bottles of champagne, wine or other alcohol beverages. Why is there not a complimentary glass of fizz when you board for first class. Why are the stewards in first class dressed the same as standard? West coast railways could certainly do alot more on board to make it that special experience you've paid for. All of this side we would recommend but have the correct explanations and don't pay for first class.