Gta Pool And Spa

WHERE DO I BEGIN?? My advice to anyone needing repairs to their hot tub/spa etc is do yourself a favour, DO NOT let Blair RUCH anywhere near your tub. My Jacuzzi J-365 tub was running well, except that the 2-stage pump had stopped. I contacted the company I purchased the tub from, and they sent Blair, as they had just hired him to service their customers. Right from the start, he appeared that he was unsure of what was causing the problem. After about 2 hours, he diagnosed it as the circuit board, and removed it, doing damage to other parts along the way. A new board ($500)was ordered, and he returned to install it. After another 2 hours, it was still not working. He left, stating that he would return to complete the repair, and despite numerous calls and messages, he has never returned, but took my "defective" circuit board when he left. The company has been unable to contact him, and he has allegedly caused problems to several of their customers' tubs. I called the Jacuzzi Service Dept, and a tech was sent out. The problem was diagnosed as, believe it or not, the 2 STAGE PUMP!!!. The pump($800) was subsequently replaced, and the tub is now working. After many calls, I was able to contacted Blair, and demanded my original circuit board be returned, as it could be re-installed, and the new one returned for a refund He advised that he had "disposed" of it, and no longer had it. He refused to help in any way, insisting that the problem WAS the circuit board. Point of this story..... Use a reputable tech the first time, and vet them (Google)before letting them near your equipment. If I had done this, I would have saved myself about $800, and a lot of hassle!!! I will also be reporting this company and "tech" to the BBB. I'd hate to see someone else go through this ordeal.