⭐ *1 Star – Disgraceful Treatment by Staff. Absolutely Do Not Recommend.*
I would give zero stars if I could. I have never in my life been treated with such arrogance, hostility, and outright disrespect by a hotel employee – let alone at a place I booked and pre-paid to stay in.
I booked a single room and clearly selected the ‘late check-in’ option, as I knew I’d be arriving later than usual due to transport connections. On arrival that evening, I was completely calm, respectful, and entirely sober – despite having had three drinks earlier in the evening, which any adult is entitled to.
To my shock, the man at the front desk /bar who I assume was a manager – took one look at me and flatly refused to let me check in. His exact words were “You've had too much" There’s no way you’re going upstairs here tonight.” I was stunned. I was polite, firm, and even explained that I’d arranged the late check-in in advance. His response was nothing short of disgusting.
To make matters worse, he tried to claim that check-in was only between 2 and 5pm – a laughable excuse considering I had already declared a late arrival and had paid in full for the room. When I asked for a refund, I was met with indifference. I had to fight to even get him to verbally confirm I would be refunded. €100 for single occupancy room above a loud pub...I’m still chasing that refund to this day.
As if this humiliation wasn’t enough, he also questioned whether I intended to sneak a second guest into the room – simply because a friend happened to walk in with me. I had booked the room for one person. I told him that. Yet he made underhanded accusations and implied I was trying to cheat the system. It was degrading, insulting, and completely baseless.
Because of this man’s attitude, I was left stranded that night with nowhere to stay, during a time when everything nearby was booked out and I couldn’t afford alternative accommodation. I was left with no choice but to call someone for help late at night, which not only put me in a vulnerable position, but could have easily led to a much more serious outcome if I hadn’t had that option. The lack of care or duty of care from this hotel is appalling.
A woman travelling alone, If anything had happened to me that night, it would have been directly on this hotel and that man.
I won’t hesitate to say that.
I travel regularly and I’ve never experienced anything this outrageous. This wasn’t a misunderstanding. This was judgmental, aggressive behaviour from a man who should never be allowed near a front desk or any form of customer service.
To anyone considering staying here: don’t. This one staff member not only was unprofessional – he is downright dangerous in how he treats guests. I felt unsafe, ashamed, powerless and basically ruined my business weekend!
Avoid this place at all costs.