When we arrived, I was impressed by the spacious industrial - rustic vibe that is prevalent in a lot of restaurants currently, with garage doors windows that would certainly be welcome during Summer months. The music is audible but not overbearing, just the right volume for people to converse and enjoy each other's company.
Lock & Mule features 20 home-brewed beers, so I decided on the flight, which offered 4 two-ounce servings. I chose the Birthday Lager, Shamhop Irish Red, Black Cherry Vibes and the BA Bananas Foster Dobroy Nochi Imperial Stout (Stouts weren't typically on their flights, but since they were featuring the Bananas Foster, they made an exception). Our server, Dayna, was extremely attentive, bringing issues to the attention of her manager, Courtney, who was quick to acknowledge, empathize, and handle our issues.
What issues? The main issue was our salad. The pasta was underdone. A single issue, really. Dayna and Courtney went above and beyond, having a sincere conversation about the issue, and offering to remove the item from the bill, which was unexpected and appreciated. I chose the Halfway to Nashville chicken sandwich, which was a flavorful chicken breast topped with bacon and Carolina BBQ sauce. It was quite good and worth the wait (Dayna wanted to ensure my fries were crispy, which they absolutely were!) I opted for the tiramisu for dessert which I highly recommend, topped with a generous amount of mascarpone cheese, built on a foundation of the fingers soaked in a combination of espresso and imperial stout.
Overall, this was a very satisfying experience with attentive, friendly servers, an inviting atmosphere, a killer tiramisu, and serviceable stout. Thanks, for being another fine eating experience in the Will County area.