I made a reservation well in advance for 3:30 PM. I’m a big foodie. I dine out all the time, travel often for food, and I’ve NEVER been treated this poorly anywhere.
Before our reservation, my partner stopped by around 2:00 PM to ask if we could sit outside. The doorman looked at our reservation and said yes, no problem. We assumed he made a note of it since he had a clipboard with all the bookings. When we came back for our reservation, the restaurant was very busy — understandably, since it was peak lunch hour. We checked in with the same doorman, reminded him that he said we could sit outside, and he told us to wait.
We stepped aside like he asked, and then he started seating everyone behind us while we just stood there, completely ignored. When we tried to follow up, he waved us off and told us to “go talk to the waiters outside,” which made no sense since usually the host or doorman handles seating. Still, we followed directions and went outside, only to get dismissed by THREE different servers before we could even explain what was going on. None of them let us finish a sentence. They just told us to “get in line.”
We were frustrated, confused, and now late for our reservation. We even had to pull out Google Translate to type up what was happening, and only then did someone finally listen. The man slicing ham called over an English-speaking waiter, and thank goodness for him — he was the only person in the entire restaurant who showed any kindness or professionalism. He tried to help by talking to the doorman for us, but even he was brushed off. The doorman told him to tell us to get back in line, so we had to literally go stand in line again for our own reservation. Eventually, the doorman finally sat us, after making us wait again for no reason.
Once seated, we realized our assigned waiter was one of the same servers who had rudely dismissed us earlier (let’s call him Drake dupe - an uglier version of Drake) and who had one of the nastiest attitudes I’ve ever seen in hospitality. He looked annoyed from the moment he approached our table and barely spoke to us, taking our order like we were bothering him.
We ordered two plates of the suckling pig, fried potatoes, mushrooms, a salad, a bottle of water, and a glass of sangria. While waiting, another server dropped off water glasses, and a piece of glass broke off and hit my partner in the chest. No apology, no concern, nothing. Since everyone was rushing past us and ignoring us, there was no one we could even tell right away.
As we waited, I noticed every other table around us received their full orders all at once, not one dish at a time. So when only one of our suckling pig plates arrived, I politely asked Drake dupe just to confirm that our second plate and sides were still coming. Instead of simply answering, he rolled his eyes and said “yes” in the most dismissive, sassy tone, like I was bothering him just for asking.
When the rest of our food finally came, I honestly couldn’t even enjoy it anymore. The suckling pig was good — no denying that — the mushrooms were just okay, but when you’ve been treated like garbage for over an hour, it’s hard to taste anything but frustration.
After we finished eating, it took ages to get the check. The same kind English-speaking waiter stopped by again to check on us (the only person who cared), and I told him about the glass incident. He apologized and said he’d let our waiter know, but no manager or supervisor ever came to talk to us. Eventually, some random guy handed us a coffee mug with the restaurant’s logo. I guess that was their way of “making up” for everything. We still had to ask again for the bill, and when it came, we were charged full price ($110) with zero acknowledgment of the poor service or the broken glass.
I should have listened to the other bad reviews on here. There are so many complaints about rude service here, and management always replies with the same copy-paste “we’ll work on it” response. Clearly, nothing has changed and probably never will.