It’s an incredible experience that I will never do again. The waterpark aspect is nice and huge, but every beach chair is taken by towels… You can change to swim wear in the dome but there are not enough closets for everyone and the ones that seem available are broken. Meaning the lock doesn’t work. The food is bad and the service to get the food is worse - it’s horrendous. They have hired just about 1 server per restaurant and they only speak German. Today our dinner restaurant at Ohana hotel where we stay, had run out of 2 food items, of 5 available, and ketchup. At least they said that they might have it tomorrow, but no guarantees. The room in Ohana is nice. And one elevator is broken so always a queue to get up to your room. You can buy a refill cup, that you can fill every 45 minutes, but there was always a queue and multiple times we experienced that drinks had run out or no ice… If you like regular quality food, then this is not for you. If you like good food, then Germany is not for you. So, all in all it’s an experience - not be repeated.

Tropical Islands - a place that will test if your team would survive on a deserted island. I came to Tropical Islands for two days with a group of 16 friends. I booked four tents (bookings were made simultaneously, from one account). Upon arrival, I discovered that two tents were in Zone 1, and two more in another one – about 5 minutes apart. It seemed absurd to split the group, but I decided it wasn't worth arguing about. Upon arriving at the tents, we discovered that one of our assigned tents was occupied by strangers, leaving my guests with nowhere to sleep. I spent approx. 1.5 hours at the reception desk discussing the situation, and the staff sent me from one employee to another, with no specific action. Each employee kept me waiting, without telling me how long or for what I was waiting for. The manager suggested moving one tent to Zone 1 and leaving the other four guests separately in Zone 2, or putting four people in a "house" in a completely different area from the rest of my guests. This would have meant we'd be housed in three different areas of the complex. We weren't given the option of moving all of us to the same area. The only comment from the staff was "we are overbooked, we can't do anything about it - you can write a complaint". When I asked ironicaly if I could give a one-star rating on Google Maps as compensation, the employee said yes. What I'm doing right now. After the argument, we were given a tent that leaked and was completely wet (pics attached). The staff told us, they don't have any protective foil and we had to deal with it by ourselves. When asked what kind of compensation we will receive for the inconvenience, wasted time, and ruined atmosphere, the employee said we could get 4 coctails vouchers. After commenting that there were definitely more of us and the whole group was now waiting and getting upset, the employee decided the problem was limited to one tent. Ultimately, we received 7 vouchers, which could only be used in the area outside the main water attractions. The worst customer service I've ever experienced. The entire complex advertises itself as an amusement park, although the attractions included in the ticket price are two swimming pools (one of which is a children's playground), four indoor water slides, one pool and one outdoor slide. During our stay, the outdoor water wasn't very warm. The outdoor slide didn't have enough water, and we stopped at every turn, having to push ourselves off the walls. The bar and food court, as well as most of the attractions, close at 10:00 PM – this isn't a place for adults looking to spend a pleasant evening, enjoy an exotic evening drink on the beach, dance, etc. If it weren't for the fact that I wasted a lot of time on Saturday arguing with the staff and having team-building activities planned for my guests for the evening, we would have left right after breakfast on the second day, as there was absolutely nothing to do for more than 4-5 hours. On the positive side, I came with fantastic people who organized themselves, made a great atmosphere and wanted to have fun together. Breakfast was also good. Otherwise, I wouldn't recommend it. The Polish Suntago is definitely more attractive, better organized, and has a wider variety of attractions for everyone and stuff is more pro-client.

We arrived at 6pm and waited in line for a little over 1hr to get checked in. Check in person was friendly but overwhelmed. We had to find our way around during our stay but it’s ok because my husband and my son are very good in memorizing the way. The frustration started when we wanted to check out. They have some check out machines that many people use to check out, but many of them are stuck because the machine won’t take the payment so in the end they can’t finish the self check out. After waiting and observing the situation, we decided to do check out at the counter. The person (a beautiful lady) told us how much to pay and I reached my wallet to pay to the cents with coins. This, apparently, created frustration for the beautiful lady and she had to shake her head while looking at what I was doing. VERY UNPOLITE, but also very German! Honestly, we had a great time at tropical island and in the end she had to ruin that experience. WHYYY???? I just don’t get it. But be prepared for this kind of customer service wherever you are when in Germany!

Impressive at first glance but we wouldn't come again. The initial impression is really cool, the jungle area and overall size of the dome is nice! But afterwards, you'll notice some things: - Food and service are absolutely horrible. We waited 10 minutes to be seated at a restaurant, and there was no one in front of us and the restaurant was basically empty. - Almost all arcade games and tables in the game area are just broken. Overall, our group agreed that it was a nice one time experience and maybe really cool for a single day stay with small children, but we wouldn't go there again.

The venue itself is genuinely beautiful and well-kept. The environment is immersive, clean, and provides a pleasant tropical atmosphere, making it a great place to relax and enjoy the unique setting. Dining Disappointment: The food quality is poor. It mostly consists of low-quality frozen products sold at the price of normal, fresh meals. This is a significant drawback for a day-long visit. • Locker Trouble: The changing room situation was frustrating. Lockers for personal belongings are open and seemingly available, but are unusable, which causes inconvenience right at the start of the visit. • Service Hit-or-Miss: The staff attempts to be nice and polite, but the execution of good service is inconsistent. Their efforts are visible, but the helpfulness and efficiency vary.

On balance a great experience enjoyed by us all. Would advise an overnight stay, as facilities can be used prior both check-in and check-out. Arriving around 17:00 ~ albeit in November ~ using the QR code meant little or no delay, leaving time for the pools and water-slides prior the buffet dinner. Likewise with an early start we were able to use many of the facilities ahead of the day-trippers before a buffet breakfast. An imaginative way of using a remarkable historic building, and an interesting contrast to the autumn weather beyond! Our only criticism stems from using the regional railway service to arrive (30 mins delay) and depart (120 mins delay)... maybe the trains ran on schedule back in the day?

It was the most horrible experience. We arrived at 11:30, none of the lockers were locked. We tried dozens of lockers. We, like many other people, had to leave our things in an open locker. Or we had to carry everything with us. We were with three small children, so carrying everything with us was not an option. The air and water inside were not warm enough, everyone was freezing, both the children and us. Very few hair dryers. Finally, when we were leaving, I accidentally noticed the extra 10, 15 and 25 euros. When I asked the cashier what it was for, he said that it was for the bracelet that closes the locker, 2.50 euros and he didn't know anything more. He sent us to the information desk and didn't want to solve the problem. The information desk showed that it was a charge for our numerous attempts to close the locker. Of course they took 50 euros from us, but we spent a lot of time arguing and our tired children barely survived the whole time. I can only imagine how many people didn't notice and just paid whatever they were charged. And for all this terrible service we paid 200 euros and an additional 100 euros for food (only for two adults and three small children under 5 years old).