We stayed in one of the Company houses after riding the Cass Scenic RR. The staff was very accommodating and helpful. The Company store and Shay's restaurant made meals and souvenir shopping easy. The houses are in need of repair, but they still provided us with a good night's rest. Our house was 3 bed/1 bath and was way more space than we needed. The bathroom was very small. Wi-Fi was good. Would recommend for those seeking unique adventure.

Not a single employee at the station was friendly. Not one. Acted as if the tourists were interrupting their day. Locals acted the same. Have never been in an environment and had such attitude. As much as it cost one would think they would have at least been nice. All folks on the train working were wonderful. Lunch stop was very cool. People in Durbin were nice.

We went here on a trip through WV because my wife's father used to take them here when she was a kid. The museum was very nice and even the tourist store had some neat items. We did not ride the train but I am sure that would be fun. The docent/information guy in the museum was very helpful. His name was Nathaniel (a young guy). I asked him a question and he had so much information and knowledge that we spent a long time speaking with him. He was also drawing an incredibly detailed drawing of a locomotive. He had a lot of talent. If you go there, don't just ignore the museum, spend some time. It was extremely interesting.

An absolutely wonderful steam engine experience combined with Fall foliage – The perfect mixture of an exciting adventure and yet so relaxing at the same time. We met some absolutely lovely fellow passengers on this trip we’ll definitely keep in touch with. The staff were really helpful and good at what they did. . We were really impressed by the drivers/engineers/coalmen professionalism and the sense of enjoyment they brought to the day. Do go and see for yourselves!

We took 2 scenic excursions this week. The ticket staff person was friendly and answered my questions easily. The Bald Knob train was interesting, with beautiful views. It is difficult to hear the announcements on the train, the open air cars are noisy. Definitely expect soot and smoke on your clothes and in your hair! The Greenbrier Express was anticlimactic but a peaceful ride. The hostess' commentary was interesting and could be heard fairly well throughout our car. I recommend these excursions (especially the Bald Knob one) to anyone interested in steam trains, or just a pleasant afternoon.

Our family had a wonderful day trip to the Cass Scenic Railroad. We opted for the four and a half hour trip to the top of Bald Knob mountain and back, and we were not disappointed with the beautiful views! The steam locomotives are truly an amazing relic from the past, and riding on one is a privilege you truly must experience firsthand to appreciate fully! To think of how many times these locomotives have transported hundreds of loggers and all of the logging products through the century up and down these same unforgiving mountains gives you a unique perspective for sure. Be sure to give yourself some extra time to check out the Cass Museum as they have some excellent railroad items as well some clothing from the period. The staff running the train did an amazing job with courteous and professional service. Many of the staff are career workers and their knowledge and skills are a treasure trove of historical facts. These guys were fun to watch work! For your trip planning, be sure to take extra clothes for warmth and protection and perhaps an umbrella or two. The cars, although covered, are open-air (no windows or doors). You WILL occasionally get engulfed with black smoke and soot (sometimes with small pieces of carbon still a bit hot) from the engine when the wind does not cooperate, and you will get a bit dusty/dirty (all part of a very cool and authentic experience). The closer you are to the front of the train, the more you'll have to deal with the smoke, soot, and loud steam vents and whistle (children may need ear protection), but the more you get to watch a real steamer in action. The seats are merely wood, so bring a cushion as it is a long ride. I HIGHLY recommend this experience for anyone that is in decent physical shape (you will have to go up and down steep steps to board and disembark at each stop). Do not expect luxury - that's not what this trip brings. It's a genuine, old-fashioned train ride from another time. 🚂🛤🚞

It was really nice to walk through the town and shop at the gift shop. In addition, Cass railroad train was at the Depot when we got there and it was really cool to see it. We had our pets with us so we were not able to ride the train, but we will plan on in the future

We stayed in one of the Company houses after riding the Cass Scenic RR. The staff was very accommodating and helpful. The Company store and Shay's restaurant made meals and souvenir shopping easy. The houses are in need of repair, but they still provided us with a good night's rest. Our house was 3 bed/1 bath and was way more space than we needed. The bathroom was very small. Wi-Fi was good. Would recommend for those seeking unique adventure.

Not a single employee at the station was friendly. Not one. Acted as if the tourists were interrupting their day. Locals acted the same. Have never been in an environment and had such attitude. As much as it cost one would think they would have at least been nice. All folks on the train working were wonderful. Lunch stop was very cool. People in Durbin were nice.

We went here on a trip through WV because my wife's father used to take them here when she was a kid. The museum was very nice and even the tourist store had some neat items. We did not ride the train but I am sure that would be fun. The docent/information guy in the museum was very helpful. His name was Nathaniel (a young guy). I asked him a question and he had so much information and knowledge that we spent a long time speaking with him. He was also drawing an incredibly detailed drawing of a locomotive. He had a lot of talent. If you go there, don't just ignore the museum, spend some time. It was extremely interesting.

An absolutely wonderful steam engine experience combined with Fall foliage – The perfect mixture of an exciting adventure and yet so relaxing at the same time. We met some absolutely lovely fellow passengers on this trip we’ll definitely keep in touch with. The staff were really helpful and good at what they did. . We were really impressed by the drivers/engineers/coalmen professionalism and the sense of enjoyment they brought to the day. Do go and see for yourselves!

We took 2 scenic excursions this week. The ticket staff person was friendly and answered my questions easily. The Bald Knob train was interesting, with beautiful views. It is difficult to hear the announcements on the train, the open air cars are noisy. Definitely expect soot and smoke on your clothes and in your hair! The Greenbrier Express was anticlimactic but a peaceful ride. The hostess' commentary was interesting and could be heard fairly well throughout our car. I recommend these excursions (especially the Bald Knob one) to anyone interested in steam trains, or just a pleasant afternoon.

Our family had a wonderful day trip to the Cass Scenic Railroad. We opted for the four and a half hour trip to the top of Bald Knob mountain and back, and we were not disappointed with the beautiful views! The steam locomotives are truly an amazing relic from the past, and riding on one is a privilege you truly must experience firsthand to appreciate fully! To think of how many times these locomotives have transported hundreds of loggers and all of the logging products through the century up and down these same unforgiving mountains gives you a unique perspective for sure. Be sure to give yourself some extra time to check out the Cass Museum as they have some excellent railroad items as well some clothing from the period. The staff running the train did an amazing job with courteous and professional service. Many of the staff are career workers and their knowledge and skills are a treasure trove of historical facts. These guys were fun to watch work! For your trip planning, be sure to take extra clothes for warmth and protection and perhaps an umbrella or two. The cars, although covered, are open-air (no windows or doors). You WILL occasionally get engulfed with black smoke and soot (sometimes with small pieces of carbon still a bit hot) from the engine when the wind does not cooperate, and you will get a bit dusty/dirty (all part of a very cool and authentic experience). The closer you are to the front of the train, the more you'll have to deal with the smoke, soot, and loud steam vents and whistle (children may need ear protection), but the more you get to watch a real steamer in action. The seats are merely wood, so bring a cushion as it is a long ride. I HIGHLY recommend this experience for anyone that is in decent physical shape (you will have to go up and down steep steps to board and disembark at each stop). Do not expect luxury - that's not what this trip brings. It's a genuine, old-fashioned train ride from another time. 🚂🛤🚞

It was really nice to walk through the town and shop at the gift shop. In addition, Cass railroad train was at the Depot when we got there and it was really cool to see it. We had our pets with us so we were not able to ride the train, but we will plan on in the future