Although I am a preferred member in both USA and Greece, however AVIS Paros is a scam.
My wife and I arrived in Paros on Thursday, July 3rd, around 7:00 AM, on the Aegean flight from Thessaloniki at 6:00 AM. Upon arrival, we were informed by competing companies that the Avis office is located outside the airport, and that the company sends a white van to pick up customers. We waited for about 10 minutes, considering it a reasonable time frame, and around 7:20 AM, I started calling the phone number listed online—nobody answered. Following my wife’s suggestion, I decided to walk to the store myself to see what was going on.
Upon arriving, I found two employees—one at the desk and another one lounging at the entrance, calmly smoking. When I asked who was from Avis (since Sixt shares the same location), instead of replying, they pointed at the sign. I continued by asking why no one came to pick us up. The lounging gentleman then told me he had been at the airport but no one showed up. A laughable answer, considering we had been waiting since 7:00 AM.
I then asked why they didn’t answer the phone, and the man at the desk told me, “Ah, you’re right about that. I’ve been telling them to fix it for two months.” At that moment, another customer appeared—he had been waiting with me and had also been forced to walk up to the office, confirming that indeed no one had shown up at the airport.
I asked to proceed with the pickup, as my pregnant wife was still waiting at the airport, and inquired whether I should report what happened to headquarters or a manager on site. With a mix of confusion and sarcasm, they told me to contact headquarters. Then they asked me to sign the contract, but said they would send it to me later due to a system issue, and suddenly informed me that they would offer a free upgrade. I considered it a gesture of goodwill, but was surprised that the other customer wasn’t offered the same. Perhaps because he didn’t express any complaints about the poor treatment. As it turns out, this was likely a setup for revenge due to my warning.
The employee told me the fuel tank was full and that I needed to return it full. I knew this already, being a Preferred member of Avis in both the U.S. and Greece. But when I got to the car, I realized the tank was not full—it was at 3/4—despite the contract stating 100%. I pointed this out, and they told me it was fine to return it at the same level. I took some photos, including one of the fuel gauge, and left the location about an hour after my arrival, with my wife having waited in the sun the entire time.
Fast forward to Monday, July 7th, when I returned the car around 7:05 AM to catch my 7:45 AM flight. I explained to the employee that the tank was at 3/4 when I picked it up, showed him the corresponding photo, and confirmed I was returning it slightly above between 6/8 and 7/8. He said everything was fine. I asked if there was any issue, and he assured me there was none and that I was free to go. I even asked if I should throw away a water bottle, and he said there was no need.
Magically, later that same day in the afternoon, I received an email containing photos taken over 6 hours later, at 1:31 PM, showing supposed damage under the front bumper, a photo of the fuel gauge now showing full, and a receipt listing potential repair charges! So, after being told everything was fine and after reaching an agreement on the fuel situation, photos were taken 6.5 hours later showing a scratch on the bumper. Unbelievable!
The conclusion is that my good faith and trust were exploited, and it became an opportunity to stage a retaliatory scheme by the utterly incompetent Avis employees at the Paros location. They presented alleged damage 6.5 hours later and demanded payment. The scratch shown on the lower side of the bumper either occurred afterward or was pre-existing—possibly the reason I was offered a “free upgrade” while the other inconvenienced customer was not, so that I could be conveniently blamed for it.