Was back to this place for a friends bday celebration. Things this time were much better, now they deserve a 4 star and service was better, way better.
Saturday night vibe felt like a mini concert.
I’m going to start with the positives because there certainly were some. The biryani I had was hands down the best I’ve had in a long while—flavorful, aromatic, and absolutely worth the wait if you’re judging solely on the food. The atmosphere was also lovely; the vibe was calm, with soft music playing, and the overall ambiance was great. You could really sense the restaurant's potential.
But here's where it all fell apart: the service. And when I say "fell apart," I mean it. I had to wait a staggering 90 minutes for my food to arrive, all because their order system got stuck. What's worse, I watched multiple tables who came in after me order, eat, and leave, while I sat there hungry and frustrated. Not once did a waiter check in to apologize or even acknowledge the wait.
After about an hour of sitting there, I finally told the waiter that I had been waiting for far too long, at which point my order was checked. Another hour passed before my food showed up. Not even an apology or any kind of gesture to ease the wait. At this point, I was beyond frustrated and asked the waiter to bring the manager. He casually told me the manager was “inside,” and yet, I watched him serve other customers without so much as a mention to the manager. The manager was nowhere to be seen.
When the waiter finally came back an hour later asking why I wanted to speak to the manager, I told him I had a complaint I wanted to address. By that time, the food had arrived, I had eaten, ordered dessert, and paid the bill—and still, no manager showed up. It felt like I was being completely ignored.
At this point, I couldn't help but think that the only "calm" people at this restaurant were the waiters and the no-show manager. The whole service experience was incredibly disappointing, especially when you consider the high quality of the food. A restaurant can have the best menu and atmosphere, but if the service is this poor, it’s hard to justify a second visit.
One positive note—shoutout to the cleaner. This person was working incredibly hard, scrubbing floors, sweeping, and dusting. If only the rest of the staff worked with that kind of dedication.
Overall, I can only give this place one star. The food is great, but service is absolutely crucial, and when it’s lacking this badly, the overall experience suffers. I won’t be returning anytime soon, and I’d recommend management seriously look at their service standards if they want to keep customers coming back.