The Westin Qingdao

There are too many issues with this hotel to address, so I will do my best to keep it short. Definitely the worst Westin property I have ever stayed in, out of 5+ ones in the past. I stayed at room 1907, Jr. suite over the past 3 nights. We arrived to the hotel at 3:20pm to check-in, and the guy behind the reception desk (Abel Hou) told us the room wasn't ready yet. Aside from the lack of any mannerism (not even a "hello" or "你好"), he had no solution for us either, hoping we could read his mind that we could wait longer. Female supervisor came over to address the problem, and says there is another room ready of the same tier and floor, just that it hasn't been signed off and inspected by a manager yet after housekeeping. I said no problem, if there are any issues I will let them know later. And my god were there many issues. Which was expected, but reason why I'm writing this review is because every issue during our 3 night stay at this hotel requires asking and informing them 2-4 times in order for them to address or solve the issue. And everything was done half-assed. - Conditioner bottle was completely empty, had to ask 2 times on the phone - The carpet wasn't vacuumed properly, had many food crumbs and sand. After the 1st time I asked them to vacuum, the floor was still dirty, and had to ask again for the corners to be vacuumed. - The bathroom stall had construction metal shavings all over the bottom of the door. I asked for it to be cleaned. Again, there was an attempt, but still not cleaned properly. - Bathroom shower water wasn't warm enough, max was 25-28C. I asked the first day to send a repairman upstairs to fix it, or have a room change. No follow-up, returned to room at night, water still not warm. I asked again the next day, they said they will send someone up again-- and then hours later, no results. Finally, I asked for the 3rd time to either fix it or change rooms, they finally found a repairman that can fix it, and the water was at normal shower temperature and can reach 45C+. However, on the 3rd day, the water wasn't warm enough again. - Had to ask for additional box of tissues 3 times to get extra tissues. On top of these issues, this Westin hotel does not have a concierge counter/service! There's the universal concierge symbol on the desk on ground floor, but they're just bagmen's. We asked 3 different staffs behind the concierge desk, our touristy Qingdao questions were often met with "search on Baidu yourself on phone", or "not sure", or "I think so". We didn't even ask them to book tours or reservations for us, we just asked for basic info like how to get to certain tourist sites. [And if you ask the reception desks on 5th floor, they will refer you back down to G floor concierge desk]. Room service food was atrocious, but can't complain too much due to the below average hotel room service pricing. Ordered the beef noodle soup to be safe, but the broth turns out to be completely watered down, noodles super overcooked, minimal amount of dried out beef pieces, and more noodles than soup. Cup noodle would've been a better option. Finally, almost all the employees just seem miserable working here. On the day of our check out, we handed our keys back and told the staff our room number. The total bill was printed out and loosely shoved in an envelope without any explanation. No eye contact, no "did you enjoy your stay with us", or "hope you had a great stay", and not even a goodbye.