Jersey Mike's Subs

It was my brother's first experience for jersey Mike's and I was so glad the cashier and front workers were all very nice, helpful, and professional. We will be back and will tell our friends.

You have to triple check your order before leaving the store. You order a club sandwich and each time without fail they do not include the bacon. Bacon is an essential piece of a club sandwich. The attitude of all of the ever revolving employees warrants attention of the franchise owner. The food prep area also looking extremely unkempt and unsanitary.

I knew I should’ve went to the laurel location, the sandwich from there was amazing… but anyway I paid $20 for a big bland sandwich here... And the man making my sandwich low key got on my nerves. I guess he was confused about what a “club sub” was… the menu clearly says “CLUB SUB”!

I really wasn’t going to write this, but I feel I need to because this isn’t the first time I’ve had bad customer service at this location. On Sunday, September 14, around 3:30 I called in my order like I usually do. I specifically said I wanted a chicken cheesesteak with only provolone cheese, extra mayo, and lettuce. I did not order a #16. Normally when I order, they ask if I want peppers or onions, but this time the young lady on the phone didn’t. She also had no phone etiquette — she didn’t read the order back or confirm anything, just said, “It’ll be ready.” When I picked up my food, it had onions and peppers on it. I called back to let them know it was wrong, and she told me, “Well, you ordered a #16, that’s what comes on it.” Then she put me on hold for about five minutes before coming back to say, “Well, what do you want?” Excuse me — I want the sandwich the way I ordered it. She finally agreed to remake it and told me I could come back. When I went to pick up the remake, the person at the grill (possibly the manager) said to me, “I’ll remake it this time, but next time you need to mention it.” That comment was unnecessary and rude — it came across like he was doing me a favor instead of correcting a mistake. Obviously, I now know to be extra clear, but how would I know that if I never order by number and always just say what I want? I told him he didn’t need to speak to me that way because I’m a paying customer just asking for what I ordered. It felt dismissive and unprofessional. To make matters worse, none of the employees were wearing name tags, so I couldn’t even note who I spoke with. Overall, the service was unprofessional and could be handled much better. There’s a respectful way to talk to customers and fix issues when they come up. Unfortunately, because of experiences like this, I probably won’t be ordering from this location again even though I work nearby.

The ingredients were old when I went on a weekday evening, around 7pm. I ordered a sub in a tub and the lettuce was brown, tomatoes sweating and soggy, and even the bacon was soft. There was a chunk of cold cut sitting on top of the packaged meats in the display case. Very grimy overall. Maybe its better earlier in the day.