Hanging Gardens Of Bali

Beautiful Setting, but Terrible Sleep and Outdated Property We stayed at the Hanging Gardens of Bali for three nights, and unfortunately, the experience was far below expectations. On two out of the three mornings, our sleep was completely ruined by a loud water pump sound that started around 5:40 AM. After the first incident, I personally informed the reception and requested that it not happen again in our room. Despite that, it repeated the very next morning. What made it worse was the way the staff handled it — the receptionist initially tried to pass it off as an “insect sound,” even though she herself had earlier confirmed it was the water pump. For a resort that promotes itself as a tranquil jungle retreat, being woken up by such noise at dawn is simply unacceptable. The food was another major disappointment. Both the à la carte breakfast and the dine-in restaurant meals were extremely poor in taste and quality — a far cry from what one would expect at a property of this reputation and pricing. The breakfast not being a buffet only added to the sense of limitation and underwhelming service. To be fair, the one truly positive aspect of our stay was the surreal experience of the outdoor lift and the beautiful feeling of being surrounded by the lush jungle — that part genuinely lived up to the resort’s promise. Unfortunately, everything else fell short. The property clearly feels old and outdated, lacking the refinement, upkeep, and attention to detail expected from a luxury resort. Overall, while the setting is undeniably stunning, the management urgently needs to address the noise problem, elevate the food standards, and train the staff to handle guest feedback more honestly and professionally. Until then, it’s hard to recommend this property for anyone seeking a peaceful and comfortable stay.